Operations Manager jobs at Collectivehealth, Inc. - 199 jobs

CI & Major Marine Operations Manager Dallas The Operations Supervisor /Manager position oversees a team of Underwriting associates in support of our Marine underwriting team. The Operations Supervisor will collaborate with NA /Field Operations leadership and Marine Underwriting leadership to provide superior customer service, quality and workflow/process management. The role will include training/ development and management of a UAA team. The ideal candidate will have a working knowledge of Chubb Systems and Workflows/Processes. Position Responsibilities: People/Performance Management Oversee UAA/UA team to meet/exceed NA Operations performance metrics Develop UAA/UA Talent through oversight of training and development planning/execution/monitoring Collaborate with MA UW counterparts to assure mutual priorities are achieved Actively engage with direct reports to provide coaching on performance to develop UAA skills/competencies. Address performance issues promptly through the performance improvement process. Deliver regular, results driven feedback tied to performance goals/metrics. Maintain an open and collaborative engagement with staff that encourages diversity of thought Assure adoption of standardized UAA Role/Responsibilities and adherence to corporate workflows. Assure timely completion of performance reviews, goal setting and compensation administration Create and execute plans to retain high potential employees Process Management Assure team adherence and compliance with established processes/workflows and roles. Assure team adherence to underwriting/regulatory/Compliance guidelines, and quality goals. Review and communicate all process/workflow changes/enhancements and assure UAA/UA adoption. Review workflows and escalate any process improvement suggestions to Service Leader. Monitor and oversee workload capacity of each team member and allocate resources appropriately to meet business needs. Assure UAA/UA adoption of Corporate automation strategies Service Management Oversee process to assure all service delivery goals are met Act as point of contact for Marine Accounts business partners regarding operational process, service and people management Demonstrated familiarity /use of key metric tools to monitor and manage our service deliverables Assure active engagement with all business partners to assure service and quality results are maintained, and Workflow and Process and resources are effectively deployed. Financial Management Utilize CI/Major Ops/UW Reporting systems/tools to oversee business (Vision, CMR, Tracker, Clean Close) Oversee reporting on premium bookings for assigned departments Ensure timely transfer of eligible business to underwriting center to maximize branch resources Partner with CSSC to resolve collection/billing issues Oversee timely resolution of WC Bureau Crits to eliminate fines Education and Experience: Associates Degree or equivalent, 4-Year degree preferred Minimum of 5-7 years relevant insurance/supervisory experience Advanced PC Skills: Advanced knowledge of Microsoft suite with emphasis on Microsoft Outlook and Excel. Advanced internet navigation skills and working knowledge of all key operational workflow/process reporting tools. Excellent verbal and written communication skills. Strong interpersonal skills and ability to establish and maintain effective working relations with internal and external partners in a multi-cultural environment. Demonstrated results orientation with ability to problem solve and provide solutions. Strong business acumen and critical thinking skills which lead to confident decision making Ability to learn quickly, prioritize work, and perform within time constraints. Ability to work independently within a team/group environment with ability to collaborate with others and influence peers/drive Operational priorities. Ability to manage remote staff Ability to adapt to fast paced environment Ability to lead /influence team to meet business priorities. I

GAT Airline Ground Support is seeking a dynamic, dependable, and motivated individual to join our team. Operations Managers have the responsibility for establishing safety policies, procedures and working conditions that affect the employee on the job. Responsible for the immediate work environment as well as the actions of all persons who report to them. Must communicate all safety policies and procedures within their operation. Direct and coordinate activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The operations manager must consistently display a professional and positive image. Job Duties: Operations Managers must be able to conduct monthly safety meetings for all employees (without exception). Must be able to conduct flight audits, station audits and "at-risk" behavior audits. Participate in monthly company safety conference calls. Able to communicate and instill safety awareness in all employees including new hires. Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes. Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise the best possible effort to follow any instructions provided by the Customer or their designee regarding standards, procedures, and practices. Ensure compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC. Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary. Oversee any disciplinary action resulting from or potentially leading to termination in order to ensure proper documentation and consistent application of policies. Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards. Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints. Monitor the impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly. Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanics for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required. Observe and ensure full compliance of uniform and appearance guidelines and inspect facilities daily including supply rooms, storage rooms, storage, break rooms, and office areas. Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay to change notices, employee evaluations, work orders, or any other local reporting medium. Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling. Administer station operational plans such as deicing, FOD, safety, winter operation, and baggage plans. Complete personnel evaluations on supervisors, administrative assistants, and GSE mechanics. Liaise with all customer service, airport, USPS and our customer. Respond to and/or investigate concerns reported by the customer's supervisory personnel. Perform routine visits to the various authorities to discuss issues and concerns. Attend all local airport tenant, security and safety meetings. Other duties as assigned Requirements: Strong understanding of Ramp and Customer Service Operations Must be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute. 4-year college degree in a relevant field strongly preferred or equivalent experience Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, fluently speak, and understand the English language. Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Must be free of disqualifying crimes and able to pass a pre-employment drug test. Must have reliable transportation and be able to work weekends, holidays, and days off. Other duties as assigned

Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Vision insurance We are seeking an experienced, results-driven VP of Operations to serve as the #2 leader at our Houston, TX operation. This on-site executive role partners directly with the CEO to drive business performance, lead strategic initiatives, and take ownership of critical operational functions The VP of Operations carries ultimate responsibility for the efficient, safe, and profitable day-to-day operations of the steel service center, including value-added processing, inventory management, warehouse/distribution, and administrative functions. This leadership role ensures exceptional customer service, maximizes operational efficiency, maintains the highest safety and quality standards, and drives continuous improvement in a fast-paced metals distribution and processing environment. The position oversees processing equipment (e.g., lasers, waterjets, plasmas, saws), production scheduling, team performance, and compliance with industry specifications. Key Responsibilities Oversee all operational aspects of the facility, including processing, warehousing, shipping/receiving, inventory control, and equipment maintenance to meet customer delivery, quality, and specification requirements. Manage and optimize value-added processing operations, ensuring equipment uptime, accurate material handling, and adherence to tolerances for services such as laser, waterjet, plasma, and bar cutting, plus other custom processing. Lead, supervise, train, and develop operations teams (including supervisors, operators, warehouse staff, and administrative support) to maximize performance, safety, and employee engagement. Ensure a safe and healthy work environment by enforcing safety protocols, conducting training, leading incident investigations, and maintaining compliance with OSHA and company standards; provide necessary tools and equipment for effective customer service. Drive operational efficiency through process improvements, lean initiatives (e.g., 5S), preventive maintenance programs, equipment calibration, and variance analysis on processing orders. Collaborate with sales, purchasing, and customer service teams to meet customer needs, including quoting support, order scheduling, lead-time accuracy, and resolution of discrepancies. Develop and manage budgets, production schedules, and performance metrics to achieve profitability targets, cost control, and on-time delivery. Maintain quality systems, participate in audits, ensure compliance with customer specifications (e.g., ASTM, SAE, or industry standards), and uphold product traceability. Oversee inventory accuracy, material flow, and logistics to minimize waste and support just-in-time delivery. Partner with operation teams on equipment reliability, upgrades, and repairs; identify opportunities for facility improvements. Analyze daily business processes (operations, administrative) and implement improvements through data-driven decisions and cross-functional collaboration. Represent the company in the market area and foster strong internal/external relationships. Qualifications: Bachelor's degree required (Master's degree preferred). 5+ years of proven leadership experience in a manufacturing or operations environment. Demonstrated ability to learn quickly, think strategically, and execute effectively. Excellent communication and relationship-building skills. Core Competencies Growth-Oriented - Passionate about scaling businesses and driving measurable results. Customer-Centric - Deep understanding of delivering exceptional customer experiences. Hands-On Leader - Willing to roll up sleeves and execute while also setting strategy. Collaborative & Transparent - Strong communicator who thrives in a team-oriented environment. Significant opportunities for career growth, succession into leadership, and geographic relocation within NFI's nationwide network. Join us at NFI and contribute to shaping the future of a growing industrial powerhouse! Compensation: $150,000.00 - $225,000.00 per year Newbury Franklin Industrials ("NFI") is the data-driven industrial manufacturing and distribution platform of Newbury Franklin, a private equity firm focused on long-term holdings. NFI's team is comprised of hungry, growth-oriented professionals who thrive on making a direct impact and driving measurable results across our expanding portfolio of companies.

Operations Managers have the responsibility for establishing safety policies, procedures and working conditions that affect the employee on the job. Responsible for the immediate work environment as well as the actions of all persons who report to them. Must communicate all safety policies and procedures within their operation. Direct and coordinate activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The operations manager must consistently display a professional and positive image. Job Duties: Operations Managers must be able to conduct monthly safety meetings for all employees (without exception). Must be able to conduct flight audits, station audits and "at-risk" behavior audits. Participate in monthly company safety conference calls. Able to communicate and instill safety awareness in all employees including new hires. Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes. Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise the best possible effort to follow any instructions provided by the Customer or their designee regarding standards, procedures, and practices. Ensure compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC. Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary. Oversee any disciplinary action resulting from or potentially leading to termination in order to ensure proper documentation and consistent application of policies. Coordinate purchases for operational necessities and ensure adequate supplies are available to meet customer standards. Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints. Monitor the impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly. Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanics for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required. Observe and ensure full compliance of uniform and appearance guidelines and inspect facilities daily including supply rooms, storage rooms, storage, break rooms, and office areas. Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay to change notices, employee evaluations, work orders, or any other local reporting medium. Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling. Administer station operational plans such as deicing, FOD, safety, winter operation, and baggage plans. Complete personnel evaluations on supervisors, administrative assistants, and GSE mechanics. Liaise with all customer service, airport, USPS and our customer. Respond to and/or investigate concerns reported by the customer's supervisory personnel. Perform routine visits to the various authorities to discuss issues and concerns. Attend all local airport tenant, security and safety meetings. Other duties as assigned Requirements: Strong understanding of Ramp Operation Must be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute. 4-year college degree in a relevant field strongly preferred or equivalent experience Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, fluently speak, and understand the English language. Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Must be free of disqualifying crimes and able to pass a pre-employment drug test. Must have reliable transportation and be able to work weekends, holidays, and days off. Other duties as assigned

The Vice President of Sales Operations is a senior leadership role accountable for building and scaling the sales team and performance engine that drives top-line growth across the firm and its direct-to-insured brands, as well as channel sales opportunities. This role designs and executes a phone-first, script-driven sales culture that emphasizes disciplined prospecting, rapid qualification, short-cycle consultative selling, and consistent close practices. The VP partners closely with Marketing Automation Engineering, Digital Marketing, Product/Program Management, and underwriting/program leadership to align messaging, offers, and funnel mechanics. Key responsibilities include sales operating strategy, territory and quota architecture, pipeline health, forecasting and performance management, KPI dashboards, and the execution of QBRs and recurring sales performance reviews. The VP also co-owns event logistics with Marketing and supports strategic business development initiatives. Supervisory Responsibilities: Leads and manages Producers, Brokers, BDRs, SDRs, and Sales Operations personnel. Oversee hiring, onboarding, coaching, and ongoing performance management. Ensures adherence to sales processes, operating cadence, activity expectations, and KPI accountability. Provides coaching to reinforce high-activity and high-quality phone-based selling. Essential Tasks: Leadership & Strategy Define the sales vision, targets, segmentation strategy, lead distribution, and performance incentives aligned to program objectives and carrier commitments. Collaborate with executive leadership on compensation structures balancing fixed performance bonuses and MBOs. Implement and enforce a disciplined operating cadence, pipeline reviews, forecasts, QBRs, and annual planning. Align cross-functional teams (Program Management, Underwriting, Service/Operations) for cohesive go-to-market execution. Direct to Insured (DTI) Sales Execution Build and refine sales scripts, objection-handling frameworks, discovery processes, and closing techniques. Institutionalize phone-first prospecting through daily dial goals, voicemail/SMS frameworks, rapid lead response SLAs, and time-to-quote targets. Promote short-cycle consultative selling, including immediate qualification, defined quote paths, bundling/cross-sell prompts, and decisive next steps. Partner with Marketing to develop battlecards, one-pagers, and competitive reference materials. Funnel Design & Conversion Co-own the full funnel with Marketing Automation Engineering (MAE) and Digital Marketing, including lead scoring, routing, UTMs, speed-to-lead, and conversion processes. Maintain CRM data integrity across Salesforce and Zoho. Conduct funnel diagnostics and execute split tests to optimize conversion. Publish weekly cohort and campaign performance reports and drive pipeline grooming. Forecasting, Reporting & Reviews Own forecasting and quota management; communicate risk, upside, and capacity planning scenarios. Lead QBRs and recurring sales performance meetings. Standardize executive and carrier dashboards for written premium, retention, hit/bind ratios, cycle time, and productivity metrics. Events, Outreach & Field Enablement Co-manage events with Marketing: show selection, budgets, pre-show outreach, on-site scripting and staffing, lead capture methods, and post-show follow-up SLAs. Provide teams with playbooks, talk tracks, checklists, and objection matrices tailored to each program and audience. Compliance, Licensing & Quality Partner with Compliance/Operations to ensure adherence to licensing requirements, surplus lines rules, TCPA guidelines, SMS/email consent procedures, and documentation standards. Monitor sales quality, including disclosure accuracy, E&O safeguards, and clean handoffs. Strategic Business Development Support Support Program Management with business cases, program launches, and carrier presentations, providing voice-of-customer insights and early pipeline validation. Participate in partner and prospect meetings; contribute to multi-year growth planning across carriers, channels, and affinity groups. Operating Cadence & Rituals Daily: Structured call blocks, morning stand-ups, real-time call coaching, SLA and speed-to-lead monitoring, and rapid issue resolution. Weekly: Performance reviews, cohort and conversion analysis, and coordinated funnel/campaign tune-ups with Marketing Automation and Digital teams. Monthly: performance review, cohort analysis, campaign/funnel tune-ups with MAE/Digital. Quarterly: Internal and partner QBRs, territory and quota recalibration, enablement refresh cycles, and assessment of strategic initiatives. Annually: Comprehensive business planning, compensation and territory design, headcount/hiring roadmap development, and multi-program growth planning. Core Competencies: Sales Leadership & Coaching: Build and scale high-performing, phone-centric sales teams with strong script discipline and consistent operating rhythms. Pipeline & Forecast Management: CRM oversight, forecasting accuracy, and leading structured review cadences (pipeline reviews, QBRs, and performance meetings). Funnel Optimization & Conversion: Skilled in analyzing and improving full-funnel performance (lead → MQL → SQL → Quote → Bind → Retention) via diagnostics, testing, and cross-functional collaboration. Broker & Channel Sales Management: Strengthen multi-channel partners, evaluating submission quality, improving hit/bind ratios, and strengthening multi-channel sales performance. Business Development: Drive revenue through program launches, partnerships, and early pipeline validation. Technology Enablement: Proficient in CRM, dialer/telephony, marketing automation, analytics, workflow optimization. Cross-Functional Collaboration: Align sales with Marketing, Program Management, Underwriting, Operations, and Service teams to drive cohesive go-to-market execution. Strategic Planning: Support forecasting, quota/territory design, capacity planning, and revenue strategy. KPI Management & Accountability: Create and manage dashboards, enforce activity/conversion KPIs, and drive team accountability. Experience and Education: 10+ years in sales leadership (P&C insurance-programs/MGAs preferred), including direct-to-insured channels. Proven experience building phone-centric sales teams with strong script discipline and short-cycle consultative closes. Expertise with CRM, dialer/telephony, lead routing/scoring, and dashboard development. Strong hiring, coaching, and performance management skills. Bachelor's degree in Business, Marketing, or related field (or equivalent experience). Licensing and Credentials: Property & Casualty insurance license strongly preferred or obtain within 3 months of hire. Relevant sales methodology certifications (Challenger, SPIN, Sandler) a plus. Systems: CRM Platforms: Salesforce, Zoho - for contact management, pipeline tracking, and reporting. Sales Enablement & Automation Tools: Platforms for outreach automation, engagement tracking, and sales workflow optimization. AI Analytics: Tools for predictive lead scoring, opportunity insights, and sales forecasting. Agency Management Systems: Vertafore IMS or equivalent - for broker book management and policy servicing. Physical Requirements: Ability to lift 25 pounds Repeated use of sight to read documents and computer screens Repeated use of hearing and speech to communicate on telephone and in person Repetitive hand movements, such as keyboarding, writing, 10-key Walking, bending, sitting, reaching and stretching in all directions Ability to travel as needed (~10-20%) Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact our team members or send unsolicited potential placements.

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Vision insurance Position Overview We are seeking an experienced, results-driven VP of Operations to serve as the #2 leader at our Houston, TX operation. This on-site executive role partners directly with the CEO to drive business performance, lead strategic initiatives, and take ownership of critical operational functions The VP of Operations carries ultimate responsibility for the efficient, safe, and profitable day-to-day operations of the steel service center, including value-added processing, inventory management, warehouse/distribution, and administrative functions. This leadership role ensures exceptional customer service, maximizes operational efficiency, maintains the highest safety and quality standards, and drives continuous improvement in a fast-paced metals distribution and processing environment. The position oversees processing equipment (e.g., lasers, waterjets, plasmas, saws), production scheduling, team performance, and compliance with industry specifications. Key Responsibilities Oversee all operational aspects of the facility, including processing, warehousing, shipping/receiving, inventory control, and equipment maintenance to meet customer delivery, quality, and specification requirements. Manage and optimize value-added processing operations, ensuring equipment uptime, accurate material handling, and adherence to tolerances for services such as laser, waterjet, plasma, and bar cutting, plus other custom processing. Lead, supervise, train, and develop operations teams (including supervisors, operators, warehouse staff, and administrative support) to maximize performance, safety, and employee engagement. Ensure a safe and healthy work environment by enforcing safety protocols, conducting training, leading incident investigations, and maintaining compliance with OSHA and company standards; provide necessary tools and equipment for effective customer service. Drive operational efficiency through process improvements, lean initiatives (e.g., 5S), preventive maintenance programs, equipment calibration, and variance analysis on processing orders. Collaborate with sales, purchasing, and customer service teams to meet customer needs, including quoting support, order scheduling, lead-time accuracy, and resolution of discrepancies. Develop and manage budgets, production schedules, and performance metrics to achieve profitability targets, cost control, and on-time delivery. Maintain quality systems, participate in audits, ensure compliance with customer specifications (e.g., ASTM, SAE, or industry standards), and uphold product traceability. Oversee inventory accuracy, material flow, and logistics to minimize waste and support just-in-time delivery. Partner with operation teams on equipment reliability, upgrades, and repairs; identify opportunities for facility improvements. Analyze daily business processes (operations, administrative) and implement improvements through data-driven decisions and cross-functional collaboration. Represent the company in the market area and foster strong internal/external relationships. Qualifications: Bachelor's degree required (Master's degree preferred). 5+ years of proven leadership experience in a manufacturing or operations environment. Demonstrated ability to learn quickly, think strategically, and execute effectively. Excellent communication and relationship-building skills. Core Competencies Growth-Oriented Passionate about scaling businesses and driving measurable results. Customer-Centric Deep understanding of delivering exceptional customer experiences. Hands-On Leader Willing to roll up sleeves and execute while also setting strategy. Collaborative & Transparent Strong communicator who thrives in a team-oriented environment. Significant opportunities for career growth, succession into leadership, and geographic relocation within NFIs nationwide network. Join us at NFI and contribute to shaping the future of a growing industrial powerhouse!

is intended to start January 2026. The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California and future increases will be based on the pay band for the city and state you reside in. Work Culture: GCHP strives to create an inclusive, highly collaborative work culture where our people are empowered to grow and thrive. This philosophy enables us to create the health plan of the future and do our best work - Together. GCHP promotes a flexible work environment. Employees may work from a home location or in the GCHP office for all or part of their regular workweek (see disclaimer). GCHP's focuses on 5 Core Values in the workplace: • Integrity • Accountability • Collaboration • Trust • Respect Disclaimers: • Flexible work schedule is based on job duties, department, organization, or business need. • Gold Coast Health Plan will not sponsor applicants for work visas. POSITION SUMMARY The Director, Operations, in collaboration with the Chief Operating Officer and colleagues, is responsible for the strategic direction and management of daily operations for Oversight, PDRs, Payment Integrity (PI), Joint Operations Meetings (JOMs), JQRs, Regulatory Reporting, and the management of various outsourced services, including but not limited to, mail room processing and recoveries. The successful candidate will assist in implementing the organization's strategic goals, by directing the implementation of new programs and systems, developing, and maintaining policies and procedures and ensuring regulatory/contractual compliance. This position plays a key leadership role, interacting with all levels of Gold Coast Health Plan (GCHP) staff and external stakeholders, including the Ventura County Medi-Cal Managed Care Commission, executive staff, members, providers, network management, legal counsel, State and Federal representatives and representatives of other agencies. Distinguishing Characteristics: Responsible for overall policy development, program planning, fiscal management, administration, and operation of assigned Plan functions, programs, and activities. The Director of Operations is responsible for accomplishing goals and objectives and for ensuring that the area served is provided with desired and mandated services in an efficient and effective manner. Amount of Travel Required: 30% Work Schedule: Work protracted and irregular hours and evening meetings or work unusual hours for meeting attendance or participation in specific projects or programs. Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. ESSENTIAL FUNCTIONS Job Function & Responsibilities • Responsible for strategic direction and daily management of key operations areas - Vendor Management, Encounter Processing, Recoveries, Payment integrity, and ensures the development and management of performance measurement, management controls, critical success factors and key performance indicators. • Vendor Management is a key responsibility of this position. The candidate will be expected to become familiar with all aspects of the outsourcing contracts and manage the GCHP vendor partners ensuring that all operational functions are managed in accordance with contract terms, regulatory requirements, and industry standards. • Establish and ensure adherence to Medi-Cal, Medicare, DSNP and GCHP policies and procedures for all functional areas of responsibility. • Work with the Executive Leader to develop plans for systems and staffing to meet current and future programs, requirements, and initiatives. • Reviews plans and budgets of assigned departments monthly and as part of the annual planning process. • Facilitate data-driven decision making across operational areas that leads to meaningful actions. • Implement new initiatives and resolve problems that cross multiple departments by forming ad-hoc workgroups and assessing intangible variables, automated processes, manual workflows, and impact to providers and members. • Work closely with staff, vendors, and peers to set goals, clearly define operations, and develop appropriate performance standards, metrics and reporting tools. • Oversee the integration of operational departments to maximize the effective use of all resources towards meeting established goals, compliance and quality requirements, and policies and procedures. • Develops and maintains policies and procedures to meet goals and ensure regulatory/contractual compliance; collaborates in managing regulatory audits and inquiries. • Serves as the agency authority on Operations Oversight, Operational Analytics and/or Joint Operating Meetings • Develop and direct supervisory development and training, including continuous improvement of knowledge and skill levels of all assigned staff • Collaborate with internal and external customers and stakeholders to resolve issues and enhance relationships. Ensures the organization and its mission, programs, products and services are consistently presented in a strong, positive image. POSITION QUALIFICATIONS SKILLS & ABILITIES Education: • Bachelor's degree (four-year college or technical school) Preferred, Field of Study: Business, Health Care or Public Administration or Equivalent Work Experience • Previous experience dealing with Government programs, both Medicaid and Medicare. Knowledge of Managed Care, particularly Medi-Cal, Medicare and DSNP, is desired: or Work Equivalent Experience: At least 7 (seven) years of experience in Operations Management Computer Skills: Advanced computer skills included in MS Office products. Certifications & Licenses: A valid and current Driver's License, Auto Insurance, and professional licensure(s) Other Requirements: • Business principles and techniques of administration, organization, and management to include an in-depth understanding of the key business issues that exist in the health care industry. • Communicate effectively in writing, orally, and with others to convey information, in a manner consistent with job functions. Competency Statements • Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. • Management Skills - Ability to organize and direct oneself and effectively supervise others. • Business Acumen - Ability to grasp and understand business concepts and issues. • Decision Making - Ability to make critical decisions while following company procedures. • Presentation Skills - Ability to effectively present information publicly. • Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties. • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

is intended to start January 2026. The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California and future increases will be based on the pay band for the city and state you reside in. Work Culture: GCHP strives to create an inclusive, highly collaborative work culture where our people are empowered to grow and thrive. This philosophy enables us to create the health plan of the future and do our best work - Together. GCHP promotes a flexible work environment. Employees may work from a home location or in the GCHP office for all or part of their regular workweek (see disclaimer). GCHP's focuses on 5 Core Values in the workplace: • Integrity • Accountability • Collaboration • Trust • Respect Disclaimers: • Flexible work schedule is based on job duties, department, organization, or business need. • Gold Coast Health Plan will not sponsor applicants for work visas. POSITION SUMMARY The Director, Operations, in collaboration with the Chief Operating Officer and colleagues, is responsible for the strategic direction and management of daily operations for Oversight, PDRs, Payment Integrity (PI), Joint Operations Meetings (JOMs), JQRs, Regulatory Reporting, and the management of various outsourced services, including but not limited to, mail room processing and recoveries. The successful candidate will assist in implementing the organization's strategic goals, by directing the implementation of new programs and systems, developing, and maintaining policies and procedures and ensuring regulatory/contractual compliance. This position plays a key leadership role, interacting with all levels of Gold Coast Health Plan (GCHP) staff and external stakeholders, including the Ventura County Medi-Cal Managed Care Commission, executive staff, members, providers, network management, legal counsel, State and Federal representatives and representatives of other agencies. Distinguishing Characteristics: Responsible for overall policy development, program planning, fiscal management, administration, and operation of assigned Plan functions, programs, and activities. The Director of Operations is responsible for accomplishing goals and objectives and for ensuring that the area served is provided with desired and mandated services in an efficient and effective manner. Amount of Travel Required: 30% Work Schedule: Work protracted and irregular hours and evening meetings or work unusual hours for meeting attendance or participation in specific projects or programs. Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. ESSENTIAL FUNCTIONS Job Function & Responsibilities • Responsible for strategic direction and daily management of key operations areas - Vendor Management, Encounter Processing, Recoveries, Payment integrity, and ensures the development and management of performance measurement, management controls, critical success factors and key performance indicators. • Vendor Management is a key responsibility of this position. The candidate will be expected to become familiar with all aspects of the outsourcing contracts and manage the GCHP vendor partners ensuring that all operational functions are managed in accordance with contract terms, regulatory requirements, and industry standards. • Establish and ensure adherence to Medi-Cal, Medicare, DSNP and GCHP policies and procedures for all functional areas of responsibility. • Work with the Executive Leader to develop plans for systems and staffing to meet current and future programs, requirements, and initiatives. • Reviews plans and budgets of assigned departments monthly and as part of the annual planning process. • Facilitate data-driven decision making across operational areas that leads to meaningful actions. • Implement new initiatives and resolve problems that cross multiple departments by forming ad-hoc workgroups and assessing intangible variables, automated processes, manual workflows, and impact to providers and members. • Work closely with staff, vendors, and peers to set goals, clearly define operations, and develop appropriate performance standards, metrics and reporting tools. • Oversee the integration of operational departments to maximize the effective use of all resources towards meeting established goals, compliance and quality requirements, and policies and procedures. • Develops and maintains policies and procedures to meet goals and ensure regulatory/contractual compliance; collaborates in managing regulatory audits and inquiries. • Serves as the agency authority on Operations Oversight, Operational Analytics and/or Joint Operating Meetings • Develop and direct supervisory development and training, including continuous improvement of knowledge and skill levels of all assigned staff • Collaborate with internal and external customers and stakeholders to resolve issues and enhance relationships. Ensures the organization and its mission, programs, products and services are consistently presented in a strong, positive image. POSITION QUALIFICATIONS SKILLS & ABILITIES Education: • Bachelor's degree (four-year college or technical school) Preferred, Field of Study: Business, Health Care or Public Administration or Equivalent Work Experience • Previous experience dealing with Government programs, both Medicaid and Medicare. Knowledge of Managed Care, particularly Medi-Cal, Medicare and DSNP, is desired: or Work Equivalent Experience: At least 7 (seven) years of experience in Operations Management Computer Skills: Advanced computer skills included in MS Office products. Certifications & Licenses: A valid and current Driver's License, Auto Insurance, and professional licensure(s) Other Requirements: • Business principles and techniques of administration, organization, and management to include an in-depth understanding of the key business issues that exist in the health care industry. • Communicate effectively in writing, orally, and with others to convey information, in a manner consistent with job functions. Competency Statements • Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. • Management Skills - Ability to organize and direct oneself and effectively supervise others. • Business Acumen - Ability to grasp and understand business concepts and issues. • Decision Making - Ability to make critical decisions while following company procedures. • Presentation Skills - Ability to effectively present information publicly. • Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties. • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

Regional Manager (Strategic Risk Solutions Inc.; Concord, MA): The Regional Manager is an accounting role that is responsible for completing regulatory filings, preparing financial statements for each client, database management and general oversight of all clients' accounts. Specific duties include: Complete regulatory filings, preparation of financial statements for each client, database management and general oversight of all clients' accounts; Review and update insurance documentation, dealing with the client cash and investments portfolios, and maintain corporate records; Produce quarterly management accounts, cash management, debtors' control, invoice production and corporate secretarial issues as required; Produce such reports as may be required by the Company; Make such recommendations to the Company they shall consider appropriate; Provide support as may be necessary in order to ensure the efficient day-to-day operations of the Company and the affairs of its clients; Consistently and promptly respond to client and inter-office requests; Maintain and ensure that all clients records are kept accurate and up to date; Provide support and assistance to the Director(s) and other staff members on any additional duties the Director(s) may, from time to time, assign to or vest in you; Use reasonable endeavors to preserve the integrity of client information and data and the application of SRS policies and procedures including the maintenance of the statutory register of any client company that you should be so assigned at the registered office and at the registrar of companies, and with respect to the employer's compliance obligations pursuant to the relevant jurisdictions anti-money laundering legislation; Undertake any necessary guidance and training in order to advance yourself with a better knowledge, so as to improve the service provided to SRS clients and applying SRS policies and procedures; Handle the annual audits for the captives; Assist with board meetings by collating and compiling the board book meeting material and take minutes where requested; Be responsible for a portfolio of client accounts to ensure deadline compliance and improve Fee Realization. Cash function for the captives, in loading payments on the online banking for release; Attendance of Board Meetings in Person to build client relations; Attend regulatory conferences to promote SRS; Readily available for urgent client matters and calls throughout US business hours (Same time zone); Access to more US Bank accounts more easily that require tokens; Participation of business development (involved more with new start-ups and take-over captives from the onset); Develop strong local relationships through networking and conference attendance; Portfolio to solely focus on the central time zone clients that would be easily accessible from Houston, as well as participating and leading client relationships in the region. Although the job title is Regional Manager this is an individual contributor role, not responsible for overseeing direct reports. The Regional Manager oversees client accounts and handles the day-to- day accounting responsibilities of such. Telecommuting permitted. 10% domestic travel. Minimum requirements: Bachelor's degree or foreign equivalent in Accounting or related field plus 3 years of financial accounting experience with focus on captive insurance. Must have: Expert knowledge of accounting principles, GAAP, as well as an ability to grasp company financial policies and protocols. Self-driven with the ability to work effectively as part of a team or on individually assigned tasks in a fast paced, deadline driven environment where superior attention to detail, time management and prioritization skills are a must. Excellent client service and good verbal and written communication skills. Deep knowledge of captive insurance companies and the laws as it relates to western US domiciles. Salary: $90,000 to $115,000 per year Apply online at *************************************** or send resume to: [email protected]. Ref: 00063796. An EOE. This notice is provided in anticipation of the filing of an application for permanent alien labor certification. Any person may provide documentary evidence bearing on the application to the U.S. Department of Labor, Employment and Training Administration, Office of Foreign Labor Certification, 200 Constitution Avenue NW, Room N-5311, Washington, DC 20210.

Why Join M&G: We are strategically focused on remaining INDEPENDENT! We continue to Win Awards and Achieve Honors for our Culture, Industry Expertise, and Services * Central Coast Best Places to Work by Pacific Coast Business Times (2018-2025) * Leaders of Influence Insurance by Orange County Business Journal (2023, 2025) * Best Agencies to Work for by Insurance Journal (2017-2019, 2021, 2024, 2025) * NU Agency of the Year by National Underwriters and PropertyCasualty360 (2018) * Big I Best Practices Agency by Independent Insurance Agents & Brokers of America (2016-2025) * 50 Fastest Growing Companies by Pacific Coast Business Times (2017 2025) * UBA Advisor Awards (2022 2023) About the Role: The Operations Manager leads the execution of systems, data, workflows, and operational initiatives for our Employee Benefits Department. This role focuses on translating department priorities into clear plans, coordinated work, and consistent follow-through while keeping the Employee Benefits department running smoothly. You will manage operational intake, organize work based on direction from the Employee Benefits Director, and bring forward risks, capacity constraints, and recommendations as needed. You will serve as the operational subject matter expert for Employee Benefits systems and processes, making day-to-day decisions within their scope while escalating broader directional choices. This role directly supervises a small team, providing hands-on leadership to ensure work is prioritized, documented, and completed. How will you be compensated: * $103,200-$160,000 Salary, depending on experience * Medical, Dental, Vision Insurance plans. We cover 98% of the premiums for most individual plans * Paid Holidays, Paid Sick Time, and Flexible Paid Vacation Time * Paid Parental Benefits * Disability and Life Insurance * 401(k) with 50% match * Flexible Spending Plan (FSA) and Health Savings Account (HSA) Who you are: * Experienced Project Manager * Strong problem-solving skills with high attention to detail * Strong follow-through, accountability, and transparency * Effective communicator and collaborator across teams * Decision making skills with ability to discern when escalation is needed * Confident in learning new systems and guiding others through that process * Experienced change management skills What you will do: * Operational Leadership * Partner with the EB Director and/or Dept Manager to align work with priorities, capacity, and timing * Manage intake of Employee Benefits operational requests and initiatives within dept including Sales * Translate operational pain points into scoped plans and recommendations * Project & Initiative Execution * Lead execution of Employee Benefits initiatives from planning through completion * Serve as project manager for larger initiatives for EB Department * Act as the operational liaison between Employee Benefits and cross-functional teams on agency initiatives when needed * Process Standards & Governance * Lead operational process governance for the Employee Benefits department * Set and maintain standards for workflows, documentation, and process quality * Monitor process adherence and identify gaps or breakdowns across entire EB dept * Recommend and implement process improvements in partnership with EB leadership * Systems & Data * Lead execution of Employee Benefits systems and data initiatives in alignment with department direction * Oversee Epic governance, workflows, and data integrity * Set standards for system usage, configuration, and data quality Your Qualifications: * 3 years Operations Management or Program Management experience * 5 years operations experience in Employee Benefits at a brokerage or carrier * Building and/or improving processes in a complex environment * Comfort with scaling or stabilizing processes, documentation, and workflows * Working with cross-functional partners * People Management/Supervisory experience

Job Description Why Join M&G: We are strategically focused on remaining INDEPENDENT! We continue to Win Awards and Achieve Honors for our Culture, Industry Expertise, and Services Central Coast Best Places to Work by Pacific Coast Business Times (2018-2025) Leaders of Influence - Insurance by Orange County Business Journal (2023, 2025) Best Agencies to Work for by Insurance Journal (2017-2019, 2021, 2024, 2025) NU Agency of the Year by National Underwriters and PropertyCasualty360 (2018) Big “I” Best Practices Agency by Independent Insurance Agents & Brokers of America (2016-2025) 50 Fastest Growing Companies by Pacific Coast Business Times (2017 - 2025) UBA Advisor Awards (2022 - 2023) About the Role: The Operations Manager leads the execution of systems, data, workflows, and operational initiatives for our Employee Benefits Department. This role focuses on translating department priorities into clear plans, coordinated work, and consistent follow-through while keeping the Employee Benefits department running smoothly. You will manage operational intake, organize work based on direction from the Employee Benefits Director, and bring forward risks, capacity constraints, and recommendations as needed. You will serve as the operational subject matter expert for Employee Benefits systems and processes, making day-to-day decisions within their scope while escalating broader directional choices . This role directly supervises a small team, providing hands-on leadership to ensure work is prioritized, documented, and completed. How will you be compensated: $103,200-$160,000 Salary, depending on experience Medical, Dental, Vision Insurance plans. We cover 98% of the premiums for most individual plans Paid Holidays, Paid Sick Time, and Flexible Paid Vacation Time Paid Parental Benefits Disability and Life Insurance 401(k) with 50% match Flexible Spending Plan (FSA) and Health Savings Account (HSA) Who you are: Experienced Project Manager Strong problem-solving skills with high attention to detail Strong follow-through, accountability, and transparency Effective communicator and collaborator across teams Decision making skills with ability to discern when escalation is needed Confident in learning new systems and guiding others through that process Experienced change management skills What you will do: Operational Leadership Partner with the EB Director and/or Dept Manager to align work with priorities, capacity, and timing Manage intake of Employee Benefits operational requests and initiatives within dept including Sales Translate operational pain points into scoped plans and recommendations Project & Initiative Execution Lead execution of Employee Benefits initiatives from planning through completion Serve as project manager for larger initiatives for EB Department Act as the operational liaison between Employee Benefits and cross-functional teams on agency initiatives when needed Process Standards & Governance Lead operational process governance for the Employee Benefits department Set and maintain standards for workflows, documentation, and process quality Monitor process adherence and identify gaps or breakdowns across entire EB dept Recommend and implement process improvements in partnership with EB leadership Systems & Data Lead execution of Employee Benefits systems and data initiatives in alignment with department direction Oversee Epic governance, workflows, and data integrity Set standards for system usage, configuration, and data quality Your Qualifications: 3 years Operations Management or Program Management experience 5 years operations experience in Employee Benefits at a brokerage or carrier Building and/or improving processes in a complex environment Comfort with scaling or stabilizing processes, documentation, and workflows Working with cross-functional partners People Management/Supervisory experience

Why Join M&G: We are strategically focused on remaining INDEPENDENT! We continue to Win Awards and Achieve Honors for our Culture, Industry Expertise, and Services Central Coast Best Places to Work by Pacific Coast Business Times (2018-2025) Leaders of Influence Insurance by Orange County Business Journal (2023, 2025) Best Agencies to Work for by Insurance Journal (2017-2019, 2021, 2024, 2025) NU Agency of the Year by National Underwriters and PropertyCasualty360 (2018) Big I Best Practices Agency by Independent Insurance Agents & Brokers of America (2016-2025) 50 Fastest Growing Companies by Pacific Coast Business Times (2017 2025) UBA Advisor Awards (2022 2023) About the Role: The Operations Manager leads the execution of systems, data, workflows, and operational initiatives for our Employee Benefits Department. This role focuses on translating department priorities into clear plans, coordinated work, and consistent follow-through while keeping the Employee Benefits department running smoothly. You will manage operational intake, organize work based on direction from the Employee Benefits Director, and bring forward risks, capacity constraints, and recommendations as needed. You will serve as the operational subject matter expert for Employee Benefits systems and processes, making day-to-day decisions within their scope while escalating broader directional choices . This role directly supervises a small team, providing hands-on leadership to ensure work is prioritized, documented, and completed. How will you be compensated: $103,200-$134,000 Salary, depending on experience Medical, Dental, Vision Insurance plans. We cover 98% of the premiums for most individual plans Paid Holidays, Paid Sick Time, and Flexible Paid Vacation Time Paid Parental Benefits Disability and Life Insurance 401(k) with 50% match Flexible Spending Plan (FSA) and Health Savings Account (HSA) Who you are: Experienced Project Manager Strong problem-solving skills with high attention to detail Strong follow-through, accountability, and transparency Effective communicator and collaborator across teams Decision making skills with ability to discern when escalation is needed Confident in learning new systems and guiding others through that process Experienced change management skills What you will do: Operational Leadership Partner with the EB Director and/or Dept Manager to align work with priorities, capacity, and timing Manage intake of Employee Benefits operational requests and initiatives within dept including Sales Translate operational pain points into scoped plans and recommendations Project & Initiative Execution Lead execution of Employee Benefits initiatives from planning through completion Serve as project manager for larger initiatives for EB Department Act as the operational liaison between Employee Benefits and cross-functional teams on agency initiatives when needed Process Standards & Governance Lead operational process governance for the Employee Benefits department Set and maintain standards for workflows, documentation, and process quality Monitor process adherence and identify gaps or breakdowns across entire EB dept Recommend and implement process improvements in partnership with EB leadership Systems & Data Lead execution of Employee Benefits systems and data initiatives in alignment with department direction Oversee Epic governance, workflows, and data integrity Set standards for system usage, configuration, and data quality Your Qualifications: 3 years Operations Management or Program Management experience 5 years operations experience in Employee Benefits at a brokerage or carrier Building and/or improving processes in a complex environment Comfort with scaling or stabilizing processes, documentation, and workflows Working with cross-functional partners People Management/Supervisory experience

This role plays a critical part in managing a large-scale farming operation, ensuring efficiency, productivity and quality across all operational areas. The position requires a blend of strategic thinking and hands-on execution, balancing short term productivity needs with long-term operational sustainability. The role requires strong organizational skills, the ability to lead teams effectively under pressure, and a deep understanding of California's agricultural practices. This position would lead a team of 5 to 15 team members and cover over 12,000 acres of permanent tree crops. The ideal candidate excels in a fast-moving environment, demonstrates strong leadership, and is committed to delivering consistent results across multiple operational areas. Position Responsibilities: Individual Responsibilities: 70% Planning, implementing and executing daily operations in the region: Lead and direct a team of Area Managers to ensure implementation and execution of effective, efficient, orderly, and timely farming operations. Foster a culture of accountability, teamwork and ensure safety and compliance are a top priority for operations Coordinate with water districts, regulatory agencies, and internal stakeholders on key SGMA and GSA strategies for the region Accountable for the performance of the property budgets to perform within the total budget framework. OR. Contribute to annual budgeting and forecasting processes and track and report key performance indicators in senior management. Identify and monitor Sustainability and Stewardship projects on the client properties Analyze operational data to identify trends, inefficiencies, and opportunities for improvement to ensure fiduciary responsibilities to the clients by maximizing ROI on capital projects Processing invoices, monitoring cashflows and following up on accounting processes Shared Responsibilities: 15% Working with other company business units: Work with Legal Team when necessary to mitigate risk for our clients Work with Acquisition Team to provide operational insight and strategy Work with Water Team to develop strategies and track GSP implementation Work with Sustainability and Stewardship Team to communicate and plan practices and implementation Work with analyst from various aspects of the company to provide data and ensure accuracy, participate in tours Work with Safety/Compliance Team to provide a safe work environment for all employees and mitigate risk to the clients 15% Manage Industry Relationships Maintain working relationship with FLC and Contractors Participate in GSA meetings, implement strategies to enhance water security Grow relationships with processors and vendors Learn and understand how our company positions within the industry Required Qualifications: Minimum of Bachelor's degree in agriculture related field with 6 years management experience in key commodities within the region or 10 years management experience Key Commodities include but not limited to: Pistachios, Almonds, Walnuts, Citrus and Wine Grapes Must have proven verbal, written communication and presentation skills to analyze and convey complex scenarios within the region Must be a strong team player and with demonstrated leader abilities Demonstrate strong computer and analytical skill sets, including proficiency with Microsoft Office Must be able to work well with multiple personality types Must have a valid CA Drivers License and be insurable by the companies insurance carrier Preferred Qualifications: Bi-lingual strongly preferred When you join our team: We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit ************************************************* Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ************************. Referenced Salary Location Chowchilla, California Working Arrangement In Office Salary range is expected to be between $92,475.00 USD - $160,290.00 USD If you are applying for this role outside of the primary location, please contact ************************ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

Why Join M&G: We are strategically focused on remaining INDEPENDENT! We continue to Win Awards and Achieve Honors for our Culture, Industry Expertise, and Services * Central Coast Best Places to Work by Pacific Coast Business Times (2018-2025) * Leaders of Influence Insurance by Orange County Business Journal (2023, 2025) * Best Agencies to Work for by Insurance Journal (2017-2019, 2021, 2024, 2025) * NU Agency of the Year by National Underwriters and PropertyCasualty360 (2018) * Big I Best Practices Agency by Independent Insurance Agents & Brokers of America (2016-2025) * 50 Fastest Growing Companies by Pacific Coast Business Times (2017 2025) * UBA Advisor Awards (2022 2023) About the Role: The Operations Manager leads the execution of systems, data, workflows, and operational initiatives for our Employee Benefits Department. This role focuses on translating department priorities into clear plans, coordinated work, and consistent follow-through while keeping the Employee Benefits department running smoothly. You will manage operational intake, organize work based on direction from the Employee Benefits Director, and bring forward risks, capacity constraints, and recommendations as needed. You will serve as the operational subject matter expert for Employee Benefits systems and processes, making day-to-day decisions within their scope while escalating broader directional choices. This role directly supervises a small team, providing hands-on leadership to ensure work is prioritized, documented, and completed. How will you be compensated: * $103,200-$134,000 Salary, depending on experience * Medical, Dental, Vision Insurance plans. We cover 98% of the premiums for most individual plans * Paid Holidays, Paid Sick Time, and Flexible Paid Vacation Time * Paid Parental Benefits * Disability and Life Insurance * 401(k) with 50% match * Flexible Spending Plan (FSA) and Health Savings Account (HSA) Who you are: * Experienced Project Manager * Strong problem-solving skills with high attention to detail * Strong follow-through, accountability, and transparency * Effective communicator and collaborator across teams * Decision making skills with ability to discern when escalation is needed * Confident in learning new systems and guiding others through that process * Experienced change management skills What you will do: * Operational Leadership * Partner with the EB Director and/or Dept Manager to align work with priorities, capacity, and timing * Manage intake of Employee Benefits operational requests and initiatives within dept including Sales * Translate operational pain points into scoped plans and recommendations * Project & Initiative Execution * Lead execution of Employee Benefits initiatives from planning through completion * Serve as project manager for larger initiatives for EB Department * Act as the operational liaison between Employee Benefits and cross-functional teams on agency initiatives when needed * Process Standards & Governance * Lead operational process governance for the Employee Benefits department * Set and maintain standards for workflows, documentation, and process quality * Monitor process adherence and identify gaps or breakdowns across entire EB dept * Recommend and implement process improvements in partnership with EB leadership * Systems & Data * Lead execution of Employee Benefits systems and data initiatives in alignment with department direction * Oversee Epic governance, workflows, and data integrity * Set standards for system usage, configuration, and data quality Your Qualifications: * 3 years Operations Management or Program Management experience * 5 years operations experience in Employee Benefits at a brokerage or carrier * Building and/or improving processes in a complex environment * Comfort with scaling or stabilizing processes, documentation, and workflows * Working with cross-functional partners * People Management/Supervisory experience

Description: As the Director of Operations, you will be responsible for overseeing our operational cadence, enhancing service delivery tracking, and reporting, and ensuring the allocation of resources to achieve our business goals. You will collaborate with cross-functional teams to improve internal operational workflows so that teams can engage, interact, and execute easily and efficiently. Lastly, you will work together with the Chief Operating Office in driving our most strategic initiatives, fostering a culture of continuous improvement, and advancing service delivery excellence. Requirements:Key Responsibilities Lead and optimize firm operations across departments to support service delivery, client satisfaction, and margin improvement. Monitor business performance metrics and lead strategic initiatives to improve profitability and productivity. Collaborate with executive leadership to implement business plans, KPIs, and operational goals. Partner with HR, Finance, Marketing, and Technology teams to align operational strategies with firm priorities. Ensure timely submission of weekly timecards from all delivery personnel. Create utilization dashboards and reporting. Assist in onboarding new team members. Act as a systems and tools liaison between BBG and IT. Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs. Collaborating with human resources to develop and implement staff evaluation parameters. Qualifications 8-12+ years of experience in operations or business management roles, preferably in a professional services or consulting environment. Proven experience leading complex projects and cross-functional teams. Strong business acumen with a data-driven, results-oriented approach. Exceptional communication, organizational, and leadership skills. Proficiency in operational tools and systems (e.g., CRM, ERP, workflow/project management tools). Ability to thrive in a fast-paced, client-focused, and growth-oriented environment.

Job DescriptionSalary: Competitive salary; commensurate with experience and qualifications. Evening Operations Manager Railcar Repair Schedule: Full Evening Shift (Approx. 3:004:00 PM start) Employment Type: Salaried, Exempt Reports To: Plant Manager Position Summary Iron Horse is expanding operations and launching a full second shift across multiple railcar repair functions. We are seeking an experienced Evening Operations Manager to serve as the senior on-site leader for second shift operations. This role carries significant responsibility. The Evening Operations Manager is accountable for safety, productivity, quality, and workforce discipline during the hours when senior leadership is not on site. This position requires strong judgment, consistency, and the ability to lead without relying on popularity or constant oversight. This is a management role, not a working foreman position. Departments Under Evening Oversight Repair Paint Cleaning PD Valve (limited rebuild team) Each department will have leads or supervisors who report into this role. Key Responsibilities Operational Leadership Execute evening production priorities to support and exceed plant targets Coordinate labor, workflow, and sequencing across departments Address bottlenecks, delays, and staffing gaps in real time Ensure proper handoff and communication to daytime leadership Safety Leadership Enforce all safety rules, PPE requirements, and procedures Actively monitor high-risk work and intervene immediately when unsafe behavior is observed Ensure incidents, near-misses, and hazards are documented and escalated appropriately Support site EHS initiatives and expectations People Management Lead and hold evening supervisors and leads accountable Address attendance, performance, and conduct issues promptly and professionally Maintain clear professional boundaries this role requires leadership, not social alignment Support coaching, corrective action, and training reinforcement Quality & Systems Discipline Ensure all work meets Iron Horse quality standards Confirm supplements are entered accurately and in real time Ensure inventory is relieved properly and production lines are closed daily Identify workmanship or process issues and address them immediately Administrative & Technical Use production, inventory, and labor systems accurately Prepare end-of-shift reporting on production, safety, and labor utilization Demonstrate proper procedures or techniques when necessary (not routine hands-on labor) Required Qualifications Prior management or supervisory experience in a railcar repair or heavy industrial environment Hands-on railcar repair experience required, with working knowledge of: Structural/mechanical repair Painting and surface preparation Cleaning operations Valve work Proven ability to lead independently and enforce standards Strong safety mindset and willingness to intervene directly Comfortable using computers for production tracking, reporting, and communication Preferred Qualifications Second-shift or off-shift leadership experience Experience managing multiple departments simultaneously Familiarity with inventory control and work order systems What Success Looks Like Evening shift runs safely, efficiently, and without unnecessary escalation Production targets are consistently met Supervisors are aligned and accountable Safety incidents decrease, not increase, after hours Day shift receives a clean, accurate handoff

Who we are: ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program. Scope and Purpose: ManhattanLife is seeking an organized and highly motivated Operations Manager to join our growing team in Houston. This role will manage operations for our international life and annuity lines of business at our Home Office. You will liaison with multiple teams, including upper management. The successful candidate will have strong insurance and financial industry knowledge and be very comfortable with managing teams and operation processes. This is a chance to build on your experience, with plenty of room for growth. Duties and Responsibilities: Make important policy, planning, and strategy decisions. Help manage the day-to-day operations of our department and annuity insurance products. Develop, implement, and review operational policies and procedures. Develop, implement, and manage a system and operational workflow in our policy admin system. Oversee production, reporting, and planning. Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations. Manage escalations from agents and policy holders regarding system issues and/or requests. Work with executives and upper management to determine values, mission, and plan for short and long-term goals. Identify and address problems and opportunities for the department. Support worker communication with the management team. Minimum Qualifications: Bachelor's degree in Finance, Operations Management or Business Administration, or in a related field. Knowledge, Skills and Abilities: 5-7 years insurance or financial operations industry experience. Excellent performance improvement, and operations strategy. Strong understanding of mutual funds and finance. Ability to adapt quickly and work in a fast-paced, dynamic environment. Bilingual in Spanish preferred. Travel Requirements: This position may require light travel within a ten-mile radius from one office location to another as needed. Professional Development: Establish annual objectives for professional growth. Keep pace with developments in the discipline. Learn and apply technologies that support professional and personal growth. Participate in the evaluation process. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary. Other Duties: Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice. AAP/EEO Statement: ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.

Responsible for leading the operational activities for the Alliant Americas Life Insurance Group, including sales support, new business and enrollment services, individual underwriting, fulfillment, licensing and appointment coordination, and relationship management. ESSENTIAL DUTIES AND RESPONSIBILITIES • Directs and oversees the day-to-day sales support functions including partnering with other operations staff and management to establish performance goals and objectives; • Develops and implements consistent organization wide policies, workflows and procedures including corresponding measurement tools with an emphasis on workload re-balancing and best practices; • Works with Unit Managers to ensure that employees are motivated, rewarded and retained through effective recruiting practices, timely completion of performance reviews and utilization of performance management tools including rewards, recognition, and disciplinary actions; • Assigns staff and resources to align with strategic priorities and coordinates servicing requirements; • Coordinates Partner agreements and tracks Partner activity; supports M Partner underwriting staff as necessary; • Implements and executes processes for licensing and appointment; • Manages Broker Dealer FINRA/SIPC compliance requirements; • Manages Broker Dealer relationships and tracking of commissions; • Maintains a strong relationship with the relevant M Partners; • Provides commission forecasting, tracking and reporting; • Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information); • Other duties as assigned. QUALIFICATIONS Bachelor's Degree or equivalent combination of education and experience Ten (10) or more years related work experience with an emphasis in insurance operations and administration Strong knowledge SKILLS Excellent verbal and written communication skills Excellent interpersonal, relationship building, negotiating and problem solving skills Excellent customer service skills Strong ability to motivate and develop staff Superior leadership skills with an ability to drive operational results Proficiency in Microsoft Office Products #LI-KG1

Benefits: Bonus based on performance Company car Company parties Competitive salary Free uniforms Opportunity for advancement Paid time off Training & development Benefits/Perks Recession-Proof Industry Providing The Opportunity To Give Back Competitive Compensation and Benefits Industry Training and Advancement Opportunities Company OverviewRytech is a nationally recognized leader in the water damage industry. Our principles are based on integrity and accountability. At Rytech you get a unique opportunity to work with Franchises across the country, third-party administrators, and carriers to create a seamless experience.If you love building relationships and creating quality results, Rytech is the place for you! Job Summary An Operations Manager is responsible for franchise performance and development in accordance with the Rytech Operations Manual. The activities listed do not encapsulate all responsibilities of an Operations Manager. Operations Managers are leaders who facilitate the relationship between the insureds and TPA and/or carrier partners. Responsibilities Maintaining and supporting Franchise relationships. Monitoring the performance of their Franchise and improving performance towards SLAs. Inspections of job sites, vehicles, and office and/or storage facilities. During these inspections ensure the franchise is operating per the Ops. Manual and in compliance with the FA. Annual employee evaluations are to be completed for technicians. Inspections should be done quarterly at a minimum. Feedback is provided verbally and written to technicians for continued development. Continual training of technicians using the Ops. Manual and Training Portal. Along with ensuring technicians obtain and maintain WRT, ASD, and AMRT (mold only) certifications. Mediating disputes between the insured, the insurer, and the contractor. Also engaging your FSC when assistance is needed. Answering and being available for any questions regarding its Franchise. Lead weekly meetings to facilitate training and conveying of information to the technicians. Monitor MICA Exchange daily to ensure projects are being properly handed by the franchise. Assisting technicians in the field when it is needed. Assist local marketing team to grow the business Reviewing estimates, dispatching assignments, and responding to email correspondence in a timely manner Qualifications Mitigation/Remediation estimating and scoping experience Highschool or GED Two years of Mitigation/Remediation experience is preferred Residential and or Commercial construction experience preferred. Excellent communication and customer service skills Willing to be on call and work in the field when the need arises. Able to perform physical work including common lifting and bending tasks in the industry. Able to travel for CAT events, training, or regional meetings 5-10% of the time Excellent interpersonal, communication, oral, and written skills Must be computer literate and comfortable with computer programs such as Microsoft Office and MICA. Certifications required (minimum of 90 days after onboarding), include: Water Restoration Technician (WRT)/Applied Structural Drying (ASD)/Anti-Microbial Remediation Technician (AMRT)/ Commercial drying specialist recommended Compensation: $30.00 - $34.00 per hour William "Bubba" Ryan started Rytech in the early 1990s based on over 30 years' worth of experience in the restoration industry. The company was founded on the understanding that there was a better way of doing things, so he made significant changes to the service process and created new technology to help clients. In addition, Mr. Ryan developed a business model that allows for owner-empowered hands-on franchising. The result is Rytech Restoration, a revolutionary and industry-leading water and fire damage and mold remediation service provider that is part of a 60-billion-dollar-plus industry. We are proud of our ability to respond quickly and efficiently to minimize damage and disruption to our customers' lives. We are revolutionary, and we don't make that statement lightly. The founding of Rytech incorporates the understanding that the business must benefit the customer and meet their needs first. That concept of better service, technology, processes, and administrative support ensures that we have a highly successful business and franchise model. At Rytech Restoration, it is our mission, vision, and values that define us. We strive to offer our services with fairness and integrity, always going above and beyond for each and every client, with safety always foremost and foremost in our minds. We strive to create relationships with clients and companies built on trust and mutual respect, treating everyone as we would like to be treated. Our commitment to team building, employee development, and corporate social responsibility ensures that we uphold the highest standards of ethics and excellence in all we do. We are a diverse team made up of highly experienced professionals from a variety of backgrounds. We're always looking for driven, team-oriented, and enthusiastic candidates who are eager to learn and grow with the company. We want to find individuals who have a passion for helping people, a desire to give back to the community, and teamwork skills that will help make our restoration services a success. If you're someone who is motivated, trustworthy and loves to help others, Rytech Restoration would like to hear from you. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Rytech Restoration Corporate.