Support Specialist jobs at Community Progress Council - 70 jobs

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Philadelphia Water Department (PWD) is responsible for the processing and treatment of drinking water, waste water, and storm water in the City of Philadelphia. PWD employs approximately 2200 people across 16 sites throughout the City. Job Description The Technical Support Specialist is responsible for installation\configuration\management of desktop and laptop computer systems, off the shelf and custom applications, and other IT services. The technical support specialist will provide tier 1,2, and 3 technical support to end users by researching, diagnosing, and resolving issues, as well as fulfilling end user requests. Opening and closing support tickets, answering calls, and participating in project teams are also a requirement for the position. Essential Functions The Technical Support Specialist will be responsible for answering calls and processing email from end users that have IT related request and incidents requiring technical support. The successful candidate needs to be able to demonstrate a good understanding of PCs, operating systems, and off the shelf software like MS Office and Adobe Acrobat. The Technical Support Specialist will also be required to create tickets in the City's ticketing system and escalate issues as appropriate. Qualifications Competencies, Knowledge, Skills and Abilities * Windows desktop operating systems * MS Office and other PC software * Adobe Acrobat * Web Browsers (Chrome, IE, Firefox) * Understanding of software licensing * Explain technical issues to non-technical users * Excellent written and verbal communication skills Qualifications (Education and Experience) * Knowledge of PC hardware & A+ certified * Minimum 2 year experience in a Desktop Support organization * NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience * Other Requirements-Must have a valid PA Driver's License and the ability to lift 50 lbs. Additional Information Salary: $50,000-$60,000 Salary cannot exceed $60,000 We're interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you're a good fit, please don't hesitate to apply. Please include: * Resume * A cover letter Please note: Applications will not be considered without a cover letter. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available * The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Philadelphia Water Department (PWD) is responsible for the processing and treatment of drinking water, waste water, and storm water in the City of Philadelphia. PWD employs approximately 2200 people across 16 sites throughout the City. Job Description The Technical Support Specialist is responsible for installation\configuration\management of desktop and laptop computer systems, off the shelf and custom applications, and other IT services. The technical support specialist will provide tier 1,2, and 3 technical support to end users by researching, diagnosing, and resolving issues, as well as fulfilling end user requests. Opening and closing support tickets, answering calls, and participating in project teams are also a requirement for the position. Essential Functions The Technical Support Specialist will be responsible for answering calls and processing email from end users that have IT related request and incidents requiring technical support. The successful candidate needs to be able to demonstrate a good understanding of PCs, operating systems, and off the shelf software like MS Office and Adobe Acrobat. The Technical Support Specialist will also be required to create tickets in the City's ticketing system and escalate issues as appropriate. Qualifications Competencies, Knowledge, Skills and Abilities Windows desktop operating systems MS Office and other PC software Adobe Acrobat Web Browsers (Chrome, IE, Firefox) Understanding of software licensing Explain technical issues to non-technical users Excellent written and verbal communication skills Qualifications (Education and Experience) Knowledge of PC hardware & A+ certified Minimum 2 year experience in a Desktop Support organization NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience Other Requirements-Must have a valid PA Driver's License and the ability to lift 50 lbs. Additional Information Salary: $50,000-$60,000 Salary cannot exceed $60,000 We're interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you're a good fit, please don't hesitate to apply. Please include: Resume A cover letter Please note: Applications will not be considered without a cover letter. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Associate Systems Engineer is a junior level position responsible for maintaining, testing, and analyzing City platform services to enable departments and agencies to be productive and meet strategic goals. In this role they will provide operational support for information technology systems, with a particular focus on critical City platforms such as email and collaboration applications from the Microsoft suite. As a member of the Platform Engineering team, this individual will respond to requests and problems directed to the team and administer core services. They may work in on-premises systems, cloud technologies, or both. This position works primarily with Windows, Active Directory, Azure AD, Office365, PowerShell, and other Microsoft technologies along with a few other key platforms used throughout the City. Essential Functions · Handles tickets assigned by team members or grabbed from the team queue. · Excellent customer service in working with clients and end-users on tickets, incidents, problems, requirements gathering, and reviews. · Active participation in all team meetings, including but not limited to stand-ups, knowledge transfers, ticket crushes, bridges and go-lives, incidents and outages, and planning sessions. · Fosters and maintains relationships with systems and technician staff across the City's IT community. · Champions team initiatives, SOPs, and best practices with City staff. · Provides on-call support on rotation with team for major incidents and outages. · Joins project teams primarily in a supporting role, with opportunities for growth and technical leadership. · Creates, shares, and updates regularly automation scripts and automations in the ITSM tool related to job functions and tasks. · Actively participates in the use, updating, and auditing of the SOP document library the team keeps. · Routinely utilizes available LMS courses and trainings, as well as personal practices, to stay on the cutting edge of technology and best practices. · Completes other duties as assigned by manager or technical team lead. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree is a good foundation for the work, and job-related experience around the competencies above is acceptable as well. The ideal candidate will have at least three (3) of experience working within IT, with particular preference given to experience with systems administration, scripting and coding, and Microsoft Office365. Additionally, this role may handle sensitive or confidential data. You must be able to pass an FBI background check and pass related trainings and coursework during onboarding. Competencies, Knowledge, Skills and Abilities · Experience managing complex systems and servers in an enterprise-level environment. · Understanding of Windows operating systems, Active Directory, and the Microsoft technology landscape. · Strong written and oral communication skills, including being able to present ideas in user-friendly, business-friendly and technical language. · Honed interpersonal skills with a focus on building rapports, listening to clients, and asking quality questions. · Competence and confidence in customer service skills, including troubleshooting, de-escalation, discussing issues, and providing options for requests and resolutions for issues. · Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. · Ability to build effective relationships and strong commitment to working collegially and collaboratively with clients and colleagues at all levels in a diverse and distributed environment. · Ability to use a City-provided computer and other office equipment, including related software and email, calendar, collaboration tools. Additional/Desirable Skills & Abilities · Experience in at least one scripting language, PowerShell preferred. · Experience with PowerBi and DataVerse a plus. · Familiarity with Windows Server and Linux Oses preferred. · Knowledge of virtual environments (Hyper V, Azure HCI, vSphere, AWS) desired but not required. · Understanding of cloud technologies. · Familiarity with monitoring systems, automation software, and/or scripting environments. · Experience in state or local government or similar. Experience with nonprofit or education environments may be applicable. Additional Information Salary Range: $65,000 - $80,000 Salary Range cannot exceed $80,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Associate Systems Engineer is a junior level position responsible for maintaining, testing, and analyzing City platform services to enable departments and agencies to be productive and meet strategic goals. In this role they will provide operational support for information technology systems, with a particular focus on critical City platforms such as email and collaboration applications from the Microsoft suite. As a member of the Platform Engineering team, this individual will respond to requests and problems directed to the team and administer core services. They may work in on-premises systems, cloud technologies, or both. This position works primarily with Windows, Active Directory, Azure AD, Office365, PowerShell, and other Microsoft technologies along with a few other key platforms used throughout the City. Essential Functions · Handles tickets assigned by team members or grabbed from the team queue. · Excellent customer service in working with clients and end-users on tickets, incidents, problems, requirements gathering, and reviews. · Active participation in all team meetings, including but not limited to stand-ups, knowledge transfers, ticket crushes, bridges and go-lives, incidents and outages, and planning sessions. · Fosters and maintains relationships with systems and technician staff across the City's IT community. · Champions team initiatives, SOPs, and best practices with City staff. · Provides on-call support on rotation with team for major incidents and outages. · Joins project teams primarily in a supporting role, with opportunities for growth and technical leadership. · Creates, shares, and updates regularly automation scripts and automations in the ITSM tool related to job functions and tasks. · Actively participates in the use, updating, and auditing of the SOP document library the team keeps. · Routinely utilizes available LMS courses and trainings, as well as personal practices, to stay on the cutting edge of technology and best practices. · Completes other duties as assigned by manager or technical team lead. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree is a good foundation for the work, and job-related experience around the competencies above is acceptable as well. The ideal candidate will have at least three (3) of experience working within IT, with particular preference given to experience with systems administration, scripting and coding, and Microsoft Office365. Additionally, this role may handle sensitive or confidential data. You must be able to pass an FBI background check and pass related trainings and coursework during onboarding. Competencies, Knowledge, Skills and Abilities · Experience managing complex systems and servers in an enterprise-level environment. · Understanding of Windows operating systems, Active Directory, and the Microsoft technology landscape. · Strong written and oral communication skills, including being able to present ideas in user-friendly, business-friendly and technical language. · Honed interpersonal skills with a focus on building rapports, listening to clients, and asking quality questions. · Competence and confidence in customer service skills, including troubleshooting, de-escalation, discussing issues, and providing options for requests and resolutions for issues. · Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. · Ability to build effective relationships and strong commitment to working collegially and collaboratively with clients and colleagues at all levels in a diverse and distributed environment. · Ability to use a City-provided computer and other office equipment, including related software and email, calendar, collaboration tools. Additional/Desirable Skills & Abilities · Experience in at least one scripting language, PowerShell preferred. · Experience with PowerBi and DataVerse a plus. · Familiarity with Windows Server and Linux Oses preferred. · Knowledge of virtual environments (Hyper V, Azure HCI, vSphere, AWS) desired but not required. · Understanding of cloud technologies. · Familiarity with monitoring systems, automation software, and/or scripting environments. · Experience in state or local government or similar. Experience with nonprofit or education environments may be applicable. Additional Information Salary Range: $65,000 - $80,000 Salary Range cannot exceed $80,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Associate Systems Engineer is a junior level position responsible for maintaining, testing, and analyzing City platform services to enable departments and agencies to be productive and meet strategic goals. In this role they will provide operational support for information technology systems, with a particular focus on critical City platforms such as email and collaboration applications from the Microsoft suite. As a member of the Platform Engineering team, this individual will respond to requests and problems directed to the team and administer core services. They may work in on-premises systems, cloud technologies, or both. This position works primarily with Windows, Active Directory, Azure AD, Office365, PowerShell, and other Microsoft technologies along with a few other key platforms used throughout the City. Essential Functions * · Handles tickets assigned by team members or grabbed from the team queue. * · Excellent customer service in working with clients and end-users on tickets, incidents, problems, requirements gathering, and reviews. * · Active participation in all team meetings, including but not limited to stand-ups, knowledge transfers, ticket crushes, bridges and go-lives, incidents and outages, and planning sessions. * · Fosters and maintains relationships with systems and technician staff across the City's IT community. * · Champions team initiatives, SOPs, and best practices with City staff. * · Provides on-call support on rotation with team for major incidents and outages. * · Joins project teams primarily in a supporting role, with opportunities for growth and technical leadership. * · Creates, shares, and updates regularly automation scripts and automations in the ITSM tool related to job functions and tasks. * · Actively participates in the use, updating, and auditing of the SOP document library the team keeps. * · Routinely utilizes available LMS courses and trainings, as well as personal practices, to stay on the cutting edge of technology and best practices. * · Completes other duties as assigned by manager or technical team lead. Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor's degree is a good foundation for the work, and job-related experience around the competencies above is acceptable as well. The ideal candidate will have at least three (3) of experience working within IT, with particular preference given to experience with systems administration, scripting and coding, and Microsoft Office365. Additionally, this role may handle sensitive or confidential data. You must be able to pass an FBI background check and pass related trainings and coursework during onboarding. Competencies, Knowledge, Skills and Abilities * · Experience managing complex systems and servers in an enterprise-level environment. * · Understanding of Windows operating systems, Active Directory, and the Microsoft technology landscape. * · Strong written and oral communication skills, including being able to present ideas in user-friendly, business-friendly and technical language. * · Honed interpersonal skills with a focus on building rapports, listening to clients, and asking quality questions. * · Competence and confidence in customer service skills, including troubleshooting, de-escalation, discussing issues, and providing options for requests and resolutions for issues. * · Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems. * · Ability to build effective relationships and strong commitment to working collegially and collaboratively with clients and colleagues at all levels in a diverse and distributed environment. * · Ability to use a City-provided computer and other office equipment, including related software and email, calendar, collaboration tools. Additional/Desirable Skills & Abilities * · Experience in at least one scripting language, PowerShell preferred. * · Experience with PowerBi and DataVerse a plus. * · Familiarity with Windows Server and Linux Oses preferred. * · Knowledge of virtual environments (Hyper V, Azure HCI, vSphere, AWS) desired but not required. * · Understanding of cloud technologies. * · Familiarity with monitoring systems, automation software, and/or scripting environments. * · Experience in state or local government or similar. Experience with nonprofit or education environments may be applicable. Additional Information Salary Range: $65,000 - $80,000 Salary Range cannot exceed $80,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available * The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Technical Support Specialist works as part of a highly collaborative group that's responsible for installation, configuration, and management of desktop and laptop computer systems. In addition to providing desktop support, you will participate in projects such as our ongoing Active Directory migration and multi-factor authentication rollout that require the Technical Support Specialist to learn new technologies and provide support for the creation of new processes for the team. The Technical Support Specialist will report to the Water Information Center Manager. This is a great opportunity for someone looking to increase their technical knowledge and abilities while at the same time using that knowledge to positively impact services for Philadelphia residents. Essential Functions Customer Relations: Provide 1st tier support to customers Answer help desk calls and create tickets in incident tracking system documenting support requests Resolve assigned support tickets while keeping end user informed of the status of their request Provide support to remote facilities using both remote tools and traveling to various facilities Respond to end user inquiries by phone\email\chat Create clear and detailed documentation Explain technical issues to end users Technical: Troubleshoot issues with Windows operating systems, printers, and installed software Configure laptops and desktops by installing operating system and updating needed drivers and firmware Create and deploy images for laptops and desktops Install software Determine technical issues to escalate to tier 2 & tier 3 to support customers Competencies, Knowledge, Skills and Abilities Skills: A+ Certification Ability to work independently and as a team member Excellent communication skills to translate technical language to non-technical personnel and customers Excellent customer service skills Excellent time-management skills Ability to meet multiple competing deadlines Ability to overcome obstacles to customer solutions to satisfy customers Ability to quickly learn new technologies Knowledge Of: MS Office and other PC software Adobe Acrobat Web Browsers (Chrome, IE, Firefox) Windows desktop operating systems Software licensing Printers Remote Desktop VPN Software Qualifications High School Diploma or GED Knowledge of PC hardware & A+ certification Minimum 2 years of experience in a Desktop Support role Must have a valid PA Driver's License and the ability to lift 50 lbs. NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience Additional Information Salary Range: $45,000 - $59,000 Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Technical Support Specialist works as part of a highly collaborative group that's responsible for installation, configuration, and management of desktop and laptop computer systems. In addition to providing desktop support, you will participate in projects such as our ongoing Active Directory migration and multi-factor authentication rollout that require the Technical Support Specialist to learn new technologies and provide support for the creation of new processes for the team. The Technical Support Specialist will report to the Water Information Center Manager. This is a great opportunity for someone looking to increase their technical knowledge and abilities while at the same time using that knowledge to positively impact services for Philadelphia residents. Essential Functions Customer Relations: * Provide 1st tier support to customers * Answer help desk calls and create tickets in incident tracking system documenting support requests * Resolve assigned support tickets while keeping end user informed of the status of their request * Provide support to remote facilities using both remote tools and traveling to various facilities * Respond to end user inquiries by phone\email\chat * Create clear and detailed documentation * Explain technical issues to end users Technical: * Troubleshoot issues with Windows operating systems, printers, and installed software * Configure laptops and desktops by installing operating system and updating needed drivers and firmware * Create and deploy images for laptops and desktops * Install software * Determine technical issues to escalate to tier 2 & tier 3 to support customers Competencies, Knowledge, Skills and Abilities Skills: * A+ Certification * Ability to work independently and as a team member * Excellent communication skills to translate technical language to non-technical personnel and customers * Excellent customer service skills * Excellent time-management skills * Ability to meet multiple competing deadlines * Ability to overcome obstacles to customer solutions to satisfy customers * Ability to quickly learn new technologies Knowledge Of: * MS Office and other PC software * Adobe Acrobat * Web Browsers (Chrome, IE, Firefox) * Windows desktop operating systems * Software licensing * Printers * Remote Desktop * VPN Software Qualifications * High School Diploma or GED * Knowledge of PC hardware & A+ certification * Minimum 2 years of experience in a Desktop Support role * Must have a valid PA Driver's License and the ability to lift 50 lbs. NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience Additional Information Salary Range: $45,000 - $59,000 Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available * The successful candidate must be a city of Philadelphia resident within six months of hire Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Application Support Specialist acts as a member of the technical support team for specific technology implementations within the Department of Revenue and supports the vendor-heavy ecosystem those systems rely on. In partnership with the business unit, they develop an understanding of the business processes surrounding the assigned applications, maintain expertise in system functionality, and analyze use cases and technical capabilities to recommend improvements to system configuration or business processes. The specialist also plays a key role in documenting application behavior, controls, standards, and known issues to support effective system use and troubleshooting. They work primarily in a service ticket queue environment and are expected to manage work transparently, proactively identify issues or trends, and prevent problems before they impact operations. As a member of the Revenue IT team, the Application Support Specialist is expected to uphold the department's mission and contribute positively to a collaborative, human-centered, innovative, and accountable culture. Job Description Essential Functions Technical Solution Management * Act as a technical expert for specific technology solution(s) and understand system configuration, workflows, and integrations. * Develop, maintain, and organize accurate documentation including system standards, configuration notes, known issues, workarounds, release notes, and user-facing guides. * Work within a structured service ticket queue environment, ensuring timely updates, clear communication, and adherence to internal service expectations. * Monitor recurring issues or patterns in the queue and proactively escalate or address root causes. * Work closely with development and support teams (City or vendor) on issue resolution, enhancements, and prioritization of system improvements. * Perform initial testing of enhancements, patches, and upgrades; coordinate with business subject matter experts for further validation. * Research and promote the use of existing and emerging technologies to support or enhance Revenue's operations. Relationship Management * Build and maintain strong, consultative relationships with Revenue business units, central OIT areas, and vendors related to supported systems. * Serve as a primary point of contact for assigned systems regarding coordination, communication, and planning. * Develop an in-depth understanding of the business processes and requirements associated with supported systems. * Participate in routine status and planning meetings with stakeholders, advocating for system needs, enhancements, and support priorities. * Monitor and evaluate vendor performance, escalate concerns, and ensure adherence to agreed-upon service expectations. * Provide clear, timely reporting to Revenue IT leadership regarding issues, system performance, ticket trends, vendor activity, and user satisfaction. Qualifications * A bachelor's degree or equivalent experience is acceptable. * At least three years of experience in application support or a closely related technical support role. * Experience working with vendors, managing service tickets, or documenting technical processes is preferred. Competencies, Knowledge, Skills and Abilities * Proven analytical and problem-solving abilities, with the capacity to anticipate issues and take proactive steps to prevent them. * Strong documentation discipline: able to produce clear, structured, and accurate technical and user-facing materials. * Experience working in a service ticket queue environment, with the ability to manage competing demands, communicate effectively, and maintain service visibility. * Ability to work with end users to understand business processes, define requirements, and translate those needs into actionable tickets or technical specifications. * Excellent communication skills, especially the ability to convey technical concepts to non-technical stakeholders. * Ability to build effective working relationships and operate collaboratively across a vendor-heavy technology ecosystem. * Commitment to delivering modern, user-centered technology support in alignment with Revenue IT's culture of accountability, collaboration, and continuous improvement. Additional Information Salary: $60,000-$70,000 Salary cannot exceed $70,000 We're interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you're a good fit, please don't hesitate to apply. Please include: * Resume * A cover letter Please note: Applications will not be considered without a cover letter. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available * The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Application Support Supervisor oversees a team of technical professionals responsible for supporting, maintaining, and improving multiple technology solutions across the Department of Revenue. This role ensures systems are reliable, secure, and effectively meet business needs while aligning with the City's enterprise standards and technology strategy. In partnership with business units, this position analyzes processes, identifies opportunities for improvement, and guides the effective use of technology to enhance operational outcomes. The Supervisor manages vendor relationships, coordinates across multiple systems and teams, and serves as a key liaison between Revenue, the Office of Innovation and Technology (OIT), and external partners. As a member of Revenue IT leadership, the Technical Solutions Supervisor is expected to model and promote a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture that reflects the department's mission and values. Job Description Essential Functions * Supervise a cross-functional team of technical staff supporting multiple Revenue systems and applications. * Set work priorities, assign and review tasks, and ensure consistent adherence to standards, schedules, and service level expectations. * Provide coaching, mentoring, and professional development to staff to build technical capability and promote high performance. * Oversee vendor and contract resources, ensuring deliverables meet scope, quality, and timeline expectations. * Coordinate cross-system efforts, ensuring technical consistency, integration, and alignment with business requirements. * Develop and maintain system documentation, configuration standards, and governance frameworks to promote reliability and knowledge continuity. * Lead or oversee system testing, change management, and deployment activities, coordinating with business and OIT stakeholders. * Evaluate and recommend emerging technologies or process improvements to enhance operational efficiency and user experience. * Serve as the primary liaison for Revenue IT, business units, OIT, and vendors, facilitating clear communication, planning, and issue resolution. * Monitor system performance, service delivery, and client satisfaction, identifying and implementing improvements as needed. * Foster collaboration and cross-training among team members to ensure continuity of support across systems and functions. * Represent Revenue IT in technology planning sessions, governance forums, and cross-departmental initiatives to advocate for departmental priorities. Technical Solution Management * Act as one of the technical experts * Write or collect solution specific technology standards, documentation, and other materials needed to ensure consistent design, implementation, and use of technology across the Department of Revenue. * Work closely with development and support teams (whether City staff or vendors) and assist in prioritization of features and functionality for systems. * Research, investigate, and promote the use of existing and emerging technologies to support or enhance Revenue's operations and/or work. * Perform initial testing of enhancements and provide feedback to developers as needed. Coordinate with Revenue subject matter experts on second level testing. * Ask smart questions, take risks, and champion new ideas. Relationship Management * Build and maintain collaborative and consultative relationships with Revenue, central OIT areas, and vendors related to specific technology solutions being managed and serve as primary point of contact for IT coordination of services, communication, and planning around those systems. * Gain an in-depth understanding of Revenue's processes and requirements as they relate to the supported systems. * Conduct regular reviews, priority-setting, and planning sessions with Revenue areas and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within Revenue IT and OIT. * Monitor, evaluate, and regularly report to Revenue IT leadership on business process-related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction. Qualifications Competencies, Knowledge, Skills and Abilities * Proven leadership and supervisory skills with the ability to motivate, develop, and evaluate technical staff. * Strong analytical and problem-solving abilities with a focus on cross-system coordination and operational impact. * Excellent written and verbal communication skills, capable of translating technical information for non-technical audiences. * Demonstrated ability to manage multiple complex systems, projects, and vendor relationships concurrently. * Knowledge of application management, system integration, testing, documentation, and change management best practices. * Commitment to user-centered service design, innovation, and data-driven decision making. * Ability to foster collaboration across diverse teams and promote a culture of transparency, accountability, and inclusion. * High level of professionalism, sound judgment, and ability to work effectively in a fast-paced, dynamic environment. Qualifications (Education and Experience) We care more about what you can do than where you learned how to do it. That said, a bachelor's degree is a good foundation for the work, and job-related experience around the competencies above is acceptable as well. The ideal candidate will have at least three years of experience with application support as well as working on and/or leading project teams. Additional Information Salary: $70,000-$85,000 Salary cannot exceed $85,000 We're interested in hiring the best possible candidate for the role. We recognize that experience, education, and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel you're a good fit, please don't hesitate to apply. Please include: * Resume * A cover letter Please note: Applications will not be considered without a cover letter. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available * The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

The Borough of Lansdale is looking for a GIS/Technology Support Specialist who will assist with the coordination of Geographic Information Systems and Information technology services across all Borough Departments. Under Basic supervision from the IT Manager and the Director of IT, performs work in the development and maintenance of GIS systems including the ESRI ArcGIS Enterprise environment that supports electric utility operations, wastewater treatment plant infrastructure, municipal assets, and public works functions. This position ensures accurate geospatial data, supports utility engineering and field operations, manages GIS-based applications, and provides technical services to staff across departments, while working closely with engineering, electric, wastewater, public works, and IT personnel to support planning, design, maintenance, and mapping activities. The technician will assist all Borough Departments in utilizing and implementing technology to modernize operations to improve organizational efficiency and effectiveness. ESSENTIAL FUNCTIONS Prepare, collect, organize and input data to maintain and enhance the Boroughs' GIS including field research and GPS data collection and processing. Provide first-response and follow-up help desk services over the phone, in person, or by remote desktop support for the Borough's internal information technology network and Geographic Information Systems. Assist staff with common information technology issues related to workstation computers, network printers, email, mobile phones, and other technologies as needed. Perform a variety of Borough-wide GIS application development functions and analysis including design, writing, development, modification & implementation of GIS applications to create custom GIS web applications for Borough departments Assist with interpreting as-built drawings, construction plans, engineering plans, recorded maps, deeds, legal descriptions, imagery and related source documents and incorporates them into GIS using various methods including coordinate geometry, digitizing, and GPS. Assist in the creation and maintenance of multiple GIS layers including capital asset inventory, electric utility management, streets, zoning, other development layers, sanitary and storm sewer system layers. Follow quality assurance (QA) and quality control (QC) processes, and perform routine data management tasks, such as data validation and correction, queries and editing in GIS to ensure GIS data accuracy, integrity, and completeness. Assist with GIS and data analysis, prepare and execute queries, produce maps, spreadsheets, graphs, and other analytical products. Troubleshoot and support the Borough's GIS, IT, and related hardware and software, including peripheral equipment, printers/plotters, GPS and other mobile devices in conjunction with other Technology Department staff. Provide additional support in the maintenance and expansion of GIS & SQL databases and GIS server operations. Works closely with the electric department in maintenance and documentation of complex datasets, including infrastructure, inventory, fleet management, and technical PA One Call requests. Performs a variety of office related functions, including preparing correspondence, maps, presentation materials, reports, printing materials, answering phones and responding to inquiries from consultants, customers, vendors, staff, and the general public. Education & Experience: *indicates developed after employment Bachelor's degree in a geographic information-related field such as Geography, Cartography, Earth Science, Ecology, Engineering, Planning, Environmental Sciences, or any other related field and one (1) year GIS-related work experience. Knowledge: Thorough knowledge of principles, practices, terminology, and trends in Geographic Information Systems. Thorough knowledge of Information Systems usage and modern land-based mapping application theory. Thorough knowledge of procedures, principles, and practices for the installation, configuration, upgrading, operation, and troubleshooting of GIS related hardware and peripherals including printers/plotters, GPS and other related devices. Thorough knowledge of GIS software including ESRI's ArcGIS Platform (ArcGIS, ArcCatalog, ArcServer, ArcSDE, ArcPro, Collector, Survey123), related extensions such as Spatial Analyst, Autodesk AutoCAD Map and web- enabled GIS related software. Thorough knowledge of principles and practices of developing analytical maps, spreadsheets, graphs, charts, and written reports. Thorough knowledge of standard business applications including software required to accomplish the essential functions listed: Microsoft Windows OS and Microsoft Server OS, and mobile operating systems. Thorough knowledge of Relational Database Management Systems (RDBMS) such as Microsoft SQL Server, database, and geodatabase principles and design, transact-SQL scripting, and database analysis techniques. Thorough knowledge of work order management systems and land-based management systems including permitting, licensing, and other development processes. Thorough knowledge of general municipal infrastructure including streets (right-of-way/traffic control), electric utilities (poles/wires/transformers/meters), water systems (hydrants/valves/meters), sanitary sewer systems (manholes/cleanouts/laterals), and storm sewer systems (culverts/inlets/catch basins/dry wells). Thorough knowledge of customer service principles. Advanced knowledge of scope and purpose of Borough programs and services.* Skills: Providing efficient customer service and communicating clearly and objectively both verbally and in writing. Organizing with the ability to prioritize work and exercise independent judgment, wisdom, common sense and initiative. Thoroughly carrying out oral and written instructions. Using initiative, discretion and judgment within established procedures, guidelines and rules. Defining problems, establishing facts and drawing valid conclusions. Reading and understanding technical manuals. Working effectively in a team-based environment. Establishing and maintaining cooperative working relationships with department heads, managers, supervisors, employees, external public and private agencies, consultants, vendors, suppliers, contractors and the general public. Applying safe work practices.

* The Forensic Peer Support Specialist may be eligible for up to a $1000 new hire incentive bonus if hired and meet all qualifications.* The role of the Forensic Peer Support Specialist - Forensic Services Support Program is to provide re-entry peer support as part of a multidisciplinary team within Westmoreland County Prison, to individuals with mental health and/or substance abuse history. Service provision will focus on working with clients to enhance their recovery through gaining skills, accessing resources, and developing natural support and independence as they transition back into the community. The Peer Support Specialist will serve as a mentor and advocate to individuals in or seeking out recovery. Glade Run recognizes that pairing lived experiences of people in recovery plays a significant role as the individual moves through the criminal justice system and returns to the community is critical. REQUIREMENTS: 1. High school diploma or GED certificate. 2. Peer Support Specialist certification (Certified Recovery Specialist, Certified Peer Specialist, or Certified Family Recovery Support Specialist) 3. Past or present consumer of mental health or substance abuse services with a history of managing one's illness. 4. Minimum of one year experience working in the community-based settings preferred. OTHER REQUIREMENTS: 1. Must possess excellent verbal and written communication skills 2. Must have a valid driver's license, acceptable driving record, and access to a reliable automobile 3. Ability to adapt hours to needs of position 4. Access to a telephone 5. Ability to establish and maintain working relationships with agency personnel and community stakeholders 6. Must be comfortable working in a correctional facility environment 7. Must have emotional stability to perform essential job functions 8. Must be able to work quickly and effectively 9. Must be able to be able to work in a flexible environment 10. Must participate in regularly scheduled supervision and team meetings 11. Must be able to exemplify professional boundaries at all times 12. Ability to remain organized despite pressured situations. 13. Must have acceptable PA State Police clearance, PA Child Abuse History Clearance, and FBI Clearance 14. Must be able to identify with the agency's Mission Statement and support the agency's Core Values. KNOWLEDGE AREAS: • Familiarity with the operations of the criminal justice system • Accessing and referring to community resources • Mental health diagnosis and issues • Drug and alcohol issues • Child protective services law • Public welfare system • Multicultural Competency • Crisis response and support • Confidentiality • Professional boundaries ANNUAL REQUIREMENTS: Training: Forensic Peer Support Specialists are required to complete designated training related to their job performance annually as well as required training by the County Prison. Medical/Physical: Forensic Peer Support Services are required to obtain a post-offer drug screening. CORE COMPETENCIES: Establish rapport with the client to provide orientation in regards to how services are delivered including frequency of services. Provide direct peer recommendations based on own lived experience. Develop an Individualized Recovery plan for the client to identify appropriate resources and supports. Review the Individualized Plan with clients on a weekly basis to ensure they are receiving the necessary support to aid in their recovery. Complete all required documentation and assessments in an accurate and timely manner. Coach and support the individual to expand their comfort levels in other settings to assist them with connecting to other formal and informal community supports. Work cooperatively as part of a team to provide individuals with the best treatment possible including collaborating closely with the County Forensic Services Manager, the criminal justice system, and the county jail staff in the County Prison, treatment members of the FSSP, and other community resources. Provide reports/testimony regarding progress, support and encourage individuals in adhering to any court sanctioned follow up/through, and assist individuals with advocating for themselves as well as providing advocacy as needed. Observe all rules of confidentiality relating to clinical information and treatment both internally and while working with external agencies and individuals. Job Location: Westmoreland County, PA (Westmoreland County Prison) Position Type: Full-Time/Regular Who We Are: Founded in 1854 by the Rev. Dr. William Passavant in Zelienople, Pennsylvania, Glade Run has evolved over the last 170 years to meet the changing and increasingly challenging needs of children, adults and families throughout Western Pennsylvania and beyond. Last year, Glade Run served over 7,000 individuals with impactful, innovative services in school, home, and community based settings. Glade Run uses the Sanctuary Model as our blueprint for clinical and organizational change which, at its core, promotes safety and recovery from adversity through the active creation of a trauma-informed community while applying the following Sanctuary commitments within all aspects of our programming: Nonviolence, Emotional Intelligence, Social Learning, Democracy, Open Communication, Social Responsibility, and Growth and Change. Our recognition that trauma is pervasive in the experience of human beings forms the basis for Glade Run's culture as we focus not only on the individuals in which we serve, but equally on our staff and the systems who provide their treatment. Glade Run is an Equal Opportunity Employer. What We Offer - Community Mental Health Programs (Must meet eligibility requirements- see policies/plan documents for complete requirements and eligibility) Comprehensive benefits including medical, dental, vision, paid time off, and paid holidays for full-time staff 401K offerings with agency match at $1.00 per dollar contributed up to 4% of salary Agency provided life insurance and long-term disability coverage for full-time staff Voluntary benefit options; including Disability Insurance (Short-Term Disability), Cancer Coverage, Critical Illness, Medical Bridge, Accident Insurance, Life Insurance and Identify Theft Protection Paid mileage reimbursement Paid training and administrative time Cell phone reimbursement Licensure Supervision for FREE! Free credentialing assistance Quarterly productivity incentives Tuition reimbursement for full-time staff Flexible work schedules (as applicable) Annual merit increases for eligible positions based upon the yearly budget New Hire Incentive Bonuses Employee Referral Bonus Incentives Employee Discount Program Approved Agency for Public Student Loan Forgiveness Employee Assistance Program Partnership with Capella University offering scholarships, tuition discounts, and free professional development opportunities Opportunities for membership to civic/community organizations As of August 31, 2024, a CARF Three-Year Accreditation has been awarded to Glade Run Lutheran Services for the following (programs/services): Case Management/Services Coordination: Mental Health (Adults, Children and Adolescents), Intensive Family-Based Services: Mental Health (Children and Adolescents), Outpatient Treatment: Mental Health (Adults, Children and Adolescents), Outpatient Treatment: Psychosocial Rehabilitation (Adults), Partial Hospitalization: Mental Health (Children and Adolescents) Glade Run is Sanctuary certified - we provide a supportive, respectful environment for our clients and our staff where shared governance, open communication, social learning and responsibility, non-violence, emotional intelligence, and growth and change are paramount in all aspects of our programming.

Community Interactions, Inc. is a non-profit organization dedicated to providing services for more than 200 Individuals with intellectual, physical, and behavioral health disabilities. Our organization is seeking an analytical, process driven and strategic individual to manage the delivery of services, in conjunction with the Team Facilitator, throughout our operations in Central Pennsylvania. The Program Specialist, reporting to the Associate Residential Director, coordinates person centered services to individuals supported, individual supported funding and resources as well as all other formal and informal supports available to the individuals supported in their residence, Day Program and their community. This position serves as the primary representative of the Agency when interfacing with outside agencies, funding sources, and others representing the Individual's needs. The incumbent partners with the Team Facilitator to co-manage the assigned Division (Central Pennsylvania) and provides supervision to the regional Direct Support Professionals. It also partners with the assigned Healthcare Representative (Health and Wellness Administrator and/or Nurse) to assure programmatic integrity in the provision of health care support services. Duties include but are not limited to: Keeps guardians and family members informed of the progress or changes in services according to the guardian/family's preferences; Provides follow-up regarding crisis situations. Assumes the lead role and works with the Team Facilitator / Administrators and Associate Residential Director, State and County officials, and others as needed, to ensure that our supported individual's benefits are maintained; Medical Assistance, SSI and other related government benefits are kept current for individuals served Attends all ISPs and completes all necessary preparations for meetings. Assists in facilitating any needed Communication Program; Works in coordination with the Team Facilitator in scheduling and attending all PIER/Pennhurst /Emberyville/IM4Q/ SIS monitoring and is responsible for responses related to the above monitoring; Ensures that parent or guardian is notified of the opportunity to participate in the development and review of Individual Support Plan (ISPs) for assigned individuals; Reviews all Monthly Reports and ensures completion per the 6400/6500 regulations. Keeps abreast of ODP regulations as they pertain to ISPs and all other regulatory requirements; Performs monitoring and assessment of assigned individual's needs to include progress in monthly notes, medication self-administration assessments for individuals supported etc.; Assures compliancy for Annual Provider Monitoring. Instructs all Annual Certification trainings and other staff training as needed; Performs other duties, as assigned by the Associate Residential Director. Qualifications Qualifications and Requirements: Bachelor's Degree or an Associate's degree/ 60 credits from an accredited institute is required and preferred in one of the following areas: Human Services, Special Education, Psychology, Public Health, Rehabilitation, Social Work, Speech Pathology, Occupational Therapy, or Therapeutic Recreation. Master's degree in one of these areas is preferred. Bachelor's degree and two years of experience working with individuals with disabilities. A Master's Degree and one year working with individuals with disabilities or an Associate's degree/ 6o credits and 4 years working with individuals with disabilities is required. Work experience in an industry that supports individuals (adults and children) with autism, intellectual and developmental disabilities are preferred. Minimum of 2 years of experience managing people or programs is required; 5 year's experience preferred. Experience as a Program Specialist or House Manager is preferred. A valid driver's license and two years driving experience and ability to provide proof of automobile insurance and vehicle registration. Strong presentation skill, interpersonal, problem-solving skills and ability to work independently and as part of a team. Ability to respond during emergencies and physically assist individuals in the event it is required during site visits or while in the office. We offer competitive salaries, a comprehensive benefits package including a 401(k) and PTO Plan for qualifying employees. We are an Equal Opportunity Employer and comply with the Drug Free Workplace Act. Interested candidates in these or other positions can apply online for employment opportunities. To review and apply for this or any of our open positions log onto ciinc.org/careers. Or you can email us at ***************** . CI is a great place to work where we respect and value both our employees and the Individuals that we support. Community Interactions, Inc. enjoys more than a half century of providing support to Individuals with neurodivergent, physical and behavioral health challenges. If you are seeking the opportunity to work as a member of an Elite Team of cross trained Per Diem Staff, dedicated to making a difference in the lives of others and with an organization that offers the opportunity for advancement and full time opportunities, who value their staff, our supported Individuals and celebrate their accomplishments, then Community Interactions, Inc. Per Diem Staff is the perfect opportunity for you. Why Not Consider Joining Our Team! We are an Equal Opportunity Employer and comply with the Drug Free Workplace Act. * A criminal record will not prohibit employment.

Delaware County Community College (DCCC), located in Delaware County (Marple Campus), is looking for a talented and dynamic Student Success Specialist in our Act 101 Office to join our team of diverse higher education professionals who are committed to student success. The Student Success Specialist position is a 12-month, part-time (25 hours per week) grant-funded position which requires occasional evening hours. The person in this position will work with Program Director to identify first-time enrolled students for the Act 101 and seven-week summer bridge program; support individualized student outreach to at risk Act 101 students; connect program students to relevant campus resources; provide academic coaching and support students on an ongoing basis; monitors and track progress of students; maintain communication with faculty and staff in support of students; and support students' retention and progression to graduation. * Participate in the selection of students; conduct workshops and collaborate with other college staff to offer workshops and other enrichment activities for Act 101 and summer bridge program students. * Provide outreach, monitoring, and intervention to Act 101 students showing signs of academic stress. This includes meeting with students to assess underlying social, financial, socio emotional, and other issues and provide direct assistance or referral to other campus resources. * Prepare an Individualized Student Academic Plan (ISAP) for each student. * Send progress report requests to faculty for all courses in which Act 101 students are enrolled. Meet with students to disclose the results and discuss appropriate academic actions. * Administration of various inventories (LASSI, Career Inventory and Keirsey Temperament Sorter). * Assist with registration to advise/register Act 101 students; maintain educational advisement records of all students in the Act 101 Program. * Maintain accurate and confidential records on student assessment and usage of services. * Work with students to develop realistic academic goals that might contribute to academic and personal success in college; develop relationships with students that will motive students to achieve their educational goals. * Facilitate individual and small group sessions on personal and academic skill strategies and provide assistance with navigating self-help resources (degree works, connect2success, academic plan). * Perform active follow-up with students that have not scheduled for subsequent semesters and work with the Act 101 staff to contact program students. * Perform other duties as assigned. The successful candidate must be an engaging, effective, innovative, dynamic professional who fosters collaboration. This individual will be able to demonstrate the use of best practice strategies associated with the holistic approach to student support services. This individual will demonstrate a spirit of an independent problem-solver and a strong understanding of the College's mission and goals. The Student Success Specialist will demonstrate a high level of confidentiality, integrity and professionalism when dealing with sensitive student information within the stated guidelines. The Student Success Specialist will also have a demonstrated ability to encourage, model, embrace, and incorporate diverse thought and perspective of all individuals of various backgrounds, ideas, and perspectives to foster an all-inclusive environment and drive retention and completion results Qualified candidates will have a minimum of 2 years' experience working with nontraditional, at-risk, or disadvantaged students. Flexibility to work varied hours including evenings, and travel to branch campus locations. A bachelor's degree from an accredited college or university in Education or related field required. Master's degree in Counseling, Student Personnel, Higher Education, or related field preferred. Background Clearances: Act 153 Clearances (Act 34 PA Criminal Background History, Act 151 PA Child Abuse History, Act 114 FBI Clearance); Verification of educational credentials For immediate consideration, interested candidates can apply online at *************************************** In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. DCCC fosters a work environment and a learning community focused on student success by delivering quality, affordable, and responsive educational opportunities in a technologically rich and supportive environment. We celebrate differences and commit to an "open door" policy for individuals with varying levels of knowledge, skills, experiences, and needs. By embracing diverse collegial perspectives, we seek to make inclusivity, teamwork, and respect the foundation for our students to reach their academic goals and on staff to thrive professionally. Delaware County Community College strongly encourages applications from members of traditionally under-represented groups. DCCC promotes an organizational culture and structure that honors diversity through integration of the principles of access, inclusion and most importantly equality. DCCC is an equal employment opportunity employer, valuing diversity, equity, inclusion, belonging.

Starting Compensation: $38,863.50/Annually Find job security and stability alongside a growing community and a team that supports you. Level up your career through a large network and specialty training. If you're passionate about making a difference, apply today to join us in serving the community! Job Description: JOB SUMMARY This employee is a para-professional working within the Intake Unit of Adult Probation and Parole Services. Work includes a significant degree of contact with probationers, parolees, Court related agencies, treatment providers, and the public. Major responsibilities include conducting an intake interview and/or initial investigation, review and assessment of individuals as they are processed through the court system, assignment of clients to specific caseloads, and making referrals for treatment or special conditions based on the Court Order. REPORTING RELATIONSHIPS The Intake Support Specialist reports directly to the Supervisor of the Central Intake Unit. ESSENTIAL JOB FUNCTIONS 50% Interview newly sentenced or paroled individuals to explain probation and/or parole requirements and processes, ascertaining personal data about the client and securing clients' agreement to rules and regulations. Assign clients to specific probation officers based on geographic assignment and/or rotation for city caseload, setting up appointment for client with probation officer and forwarding information to probation officer. 15% Determine if special conditions are ordered by the Court and facilitates initial referral to appropriate agency. 25% Enter sentence computations, special condition information, and probation maximum expiration dates into APPS' computer program 5% Maintain responsibility for cases where clients are under supervision, but have not reported for intake. Send failure to report letters when warranted. 5% Complete transfer packets on clients not living within the county. OTHER SPECIFIC TASKS OR DUTIES Performs related work as required. MINIMUM QUALIFICATIONS Education equivalent to high school graduate. Associates degree from an accredited college or business school certification is preferred, or any combination of the minimum acceptable education and experience which has provided the knowledge, skills and abilities cited below. KNOWLEDGE, SKILLS AND ABILITIES Employee must be able to work independently and exercise sound judgment in compliance with the policies and procedures of the Court of Common Pleas and Adult Probation and Parole Services. Knowledge of principles and policies of the criminal justice system, including statutes, rules, and regulations. Knowledge of community, social, and economic resources available to assist in rehabilitation. Knowledge of individual and group behavior, with emphasis on the behaviors of persons involved in criminal activity. Ability to identify and locate sources of information about clients' background. Ability to communicate effectively with clients, victims, members of the Judiciary, co-workers, representatives of other agencies, and the public. Ability to recognize overt signs of substance abuse, violent tendencies, or other anti-social behaviors, and recommend treatment plans accordingly. Ability to prepare and maintain accurate and complete records for the use by others. Ability to manage and organize assignments and prioritize work. Ability to communicate effectively, both orally and in writing. REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES The candidate must pass a criminal background check. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit, sometimes for long periods of time. Ability to escort offenders from waiting area to office. Ability to operate a computer or laptop. Ability to lift and move files weighing up to 10 pounds. The County of Lancaster offers comprehensive benefits to our employees. Read more about our benefits here. Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.

Full-time Description Our Mental Health Programs department is searching for full-time Housing Support Specialists to collaborate with transitional tenants. As Housing Specialist, you will assist transitional tenants with mental health diagnoses toward housing self-sufficiency and provide oversight of transitional housing maintenance. You will accomplish this by: Meeting with tenants one-on-one to develop service plan goals and assist them in accomplishing those goals, Facilitating connection to community resources such as medical and mental health services, Provide housing support to tenants including move-in, safety inspection, and submitting maintenance requests, and Responding to crisis situations effectively and professionally. The Transitional Housing program is a short term 3-6 months temporary housing program for Westmoreland County adults (18+) residents who are homeless with a mental health diagnosis or co-occurring disorder. The program is intended to assist individuals with complex issues related to supports and the inability to maintain stable housing. Westmoreland Community Action is a non-profit organization that works to connect individuals and families to opportunities and resources throughout the community to improve their quality of life and help to reduce poverty in the community. This is accomplished through housing, counseling, support, education, intervention, collaborations, partnerships, information, referrals, and networking. Requirements Bachelor's degree with major course work in either sociology, social work, psychology, gerontology, criminal justice, theology (with emphasis on pastoral counseling), nursing, counseling, education or a related field OR High School diploma or equivalency and 12 semester hours in sociology, social welfare, psychology, gerontology or other social service and two years experience in public or private human services, of which one year must be mental health direct care experience. Six years experience providing mental health crisis intervention services can be substituted for 1 & 2 above. Valid driver's license required and must carry $15,000/$30,000 bodily liability car insurance. Willingness to work a flexible schedule within a 40-hour work week as Program needs dictate. Demonstrated knowledge of housing programs preferred. Demonstrated ability to provide trauma-informed service to Individuals facing homelessness and mental health difficulties preferred. Benefits: ICHRA health plans - Using an allowance, choose the best plan for you, Dental, Vision, Life Insurance, Short-term Disability and Long-term Disability Polices, 16 paid holidays, 10 days of vacation in first year of employment, 8% retirement match after 1 year and 1000 hours of service, Mileage reimbursement, Time and a half for holidays worked. Westmoreland Community Action (WCA) is committed to recruiting and retaining a diverse workforce that reflects our community and those that we seek to serve. If you, in good faith, believe that you are qualified to succeed in this position, we encourage you to apply. Please include a cover letter to tell us about your unique qualifications for the position. Our hiring manager will review your application and, if interested, will contact you regarding next steps. Salary Description $37,232 - $40,747 based on years of experience

PART TIME INDEPENDENT LIVING SPECIALIST - LACKAWANNA COUNTY, PA KidsFirst! In everything we do, the needs and concerns of youth and families are our fundamental concern. Our core principle is to do “whatever it takes” to help youth and families in our care achieve success. JusticeWorks provides innovative programs that identify and build on youths and families' strengths. We create structure to positively redirect their lives. We help youth become good citizens and assist their families to resolve their problems and to be supportive of their children. JusticeWorks YouthCare is seeking an Independent Living Specialist to join our team. As an Independent Living Specialist, you will be responsible for providing guidance and resources to youth, helping them to develop the skills necessary for independent living. This includes creating and implementing strategies to assist young people in making successful transitions into adulthood, while also ensuring their safety and well-being. You will be the liaison between the youth and a variety of community resources, including housing, education and employment opportunities. If you have a passion for working in the field of Child Welfare, Juvenile Justice or Social Work, please apply today. JusticeWorks is an Equal Opportunity Employer. The qualified Independent Living Specialist will: Interact with IL youth on a one-on-one basis providing individual instruction as deemed necessary per his/her IL plan and living situation to transition to self-sufficiency through exploration of education, career, vocational, employment, daily living skills, fiscal and budgeting, substance abuse and prevention activities. Assist youth in acquiring items earned through the stipend program. Transport youth in personal vehicle to youth homes, placement locations, foster homes, IL class sites, etc. The qualified Independent Living Specialist: Bachelor's Degree in social work; criminal justice; psychology; counseling; education; sociology; political science, and a minimum of one (1) year direct care experience or supervised practice in lieu of the experience requirement. Valid driver's license, auto insurance and access to a vehicle. Pass current, applicable clearances. Pass pre-employment, post-offer drug screening. Ability to work non-traditional hours including evenings and weekends.

FULL TIME INDEPENDENT LIVING SPECIALIST - BUTLER COUNTY, PA KidsFirst! In everything we do, the needs and concerns of youth and families are our fundamental concern. Our core principle is to do “whatever it takes” to help youth and families in our care achieve success. JusticeWorks provides innovative programs that identify and build on youths and families' strengths. We create structure to positively redirect their lives. We help youth become good citizens and assist their families to resolve their problems and to be supportive of their children. JusticeWorks YouthCare is seeking an Independent Living Specialist to join our team. As an Independent Living Specialist, you will be responsible for providing guidance and resources to youth, helping them to develop the skills necessary for independent living. This includes creating and implementing strategies to assist young people in making successful transitions into adulthood, while also ensuring their safety and well-being. You will be the liaison between the youth and a variety of community resources, including housing, education and employment opportunities. If you have a passion for working in the field of Child Welfare, Juvenile Justice or Social Work, please apply today. JusticeWorks is an Equal Opportunity Employer. The qualified Independent Living Specialist will: Interact with IL youth on a one-on-one basis providing individual instruction as deemed necessary per his/her IL plan and living situation to transition to self-sufficiency through exploration of education, career, vocational, employment, daily living skills, fiscal and budgeting, substance abuse and prevention activities. Assist youth in acquiring items earned through the stipend program. Transport youth in personal vehicle to youth homes, placement locations, foster homes, IL class sites, etc. The qualified Independent Living Specialist: Bachelor's Degree in social work; criminal justice; psychology; counseling; education; sociology; political science, and a minimum of one (1) year direct care experience or supervised practice in lieu of the experience requirement. Valid driver's license, auto insurance and access to a vehicle. Pass current, applicable clearances. Pass pre-employment, post-offer drug screening. Ability to work non-traditional hours including evenings and weekends. The qualified Independent Living Specialist will receive the following benefits: Medical, Dental, Vision and Wellness Program. 401K with company match. Company paid life insurance. Company paid short term and long-term disability. Tuition Reimbursement. Company paid holidays and paid time off. Employee referral bonus. Clearance reimbursement and renewal.

FULL TIME INDEPENDENT LIVING SPECIALIST HOURLY - VENANGO COUNTY, PA KidsFirst! In everything we do, the needs and concerns of youth and families are our fundamental concern. Our core principle is to do “whatever it takes” to help youth and families in our care achieve success. JusticeWorks provides innovative programs that identify and build on youths and families' strengths. We create structure to positively redirect their lives. We help youth become good citizens and assist their families to resolve their problems and to be supportive of their children. JusticeWorks YouthCare is seeking an Independent Living Specialist Hourly to join our team. As an Independent Living Specialist Hourly, you will be responsible for providing guidance and resources to youth, helping them to develop the skills necessary for independent living. This includes creating and implementing strategies to assist young people in making successful transitions into adulthood, while also ensuring their safety and well-being. You will be the liaison between the youth and a variety of community resources, including housing, education and employment opportunities. If you have a passion for working in the field of Child Welfare, Juvenile Justice or Social Work, please apply today. JusticeWorks is an Equal Opportunity Employer. The qualified Independent Living Specialist Hourly will: Interact with IL youth on a one-on-one basis providing individual instruction as deemed necessary per his/her IL plan and living situation to transition to self-sufficiency through exploration of education, career, vocational, employment, daily living skills, fiscal and budgeting, substance abuse and prevention activities. Assist youth in acquiring items earned through the stipend program. Transport youth in personal vehicle to youth homes, placement locations, foster homes, IL class sites, etc. The qualified Independent Living Specialist Hourly will have: Bachelor's Degree in social work; criminal justice; psychology; counseling; education; sociology; political science, and a minimum of one (1) year direct care experience or supervised practice in lieu of the experience requirement. Valid driver's license, auto insurance and access to a vehicle. Pass current, applicable clearances. Pass pre-employment, post-offer drug screening. Ability to work non-traditional hours including evenings and weekends. The qualified Independent Living Specialist Hourly will receive the following benefits: Medical, Dental, Vision and Wellness Program. 401K with company match. Company paid life insurance. Company paid short term and long-term disability. Tuition Reimbursement. Company paid holidays and paid time off. Employee referral bonus. Clearance reimbursement and renewal.

The Community Support Specialist I provide services to individuals with intellectual disabilities who are living in a HUD congregate living apartment building. Under the direction of the Program Supervisor, this individual is responsible for involving Individuals served in a person-centered approach to planning and participating in habilitation and enrichment services. This position will work alongside the program supervisor and other team members to ensure that the persons served have a safe, secure, and supportive living environment. Wage range begins at $15.50 per hour $1,000 Sign-on bonus 11 am to 7 pm or 10 am to 6 pm. Every other weekend off and alternating Friday and Monday Qualifications Associate degree in a health-related field and one (1) year related MH/PD/ID, Residential or Human Services experience OR a High School Diploma or GED and three years of MH/PD/ID, Residential or Human Services experience Excellent communication and customer service skills The ability to use core rehabilitation skills and to work as part of an interdisciplinary team The ability to perform basic computer data entry required Transitional Services, Inc., provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.