Service Delivery Manager jobs at CompuCom Systems Inc

Immediate need for a talented Technical Delivery Manager. This is a 12 months contract opportunity and is in West Des Moines IA(Hybrid). Please review the job description below and contact me ASAP if you are interested. Pay Range: $68 - $78/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Coordinate with technical leads and SMEs on project deliverables and issue escalation Identify and resolve cross-team risks and issues Serve as a liaison between workstreams to ensure workflow continuity Manage task dependencies and optimize timelines Provide direction and support to technical teams as needed Facilitate vendor discussions and escalate complex issues to project leadership Participate in technical review meetings, track action items, and ensure follow-through Collaborate with leads to assist in defect resolution Communicate progress, impediments, and risks to project leads and the Project Manager Support technical documentation efforts and ensure alignment with system architecture and design standards Assist in validating technical solutions against business requirements and contribute to solution design discussions Key Requirements and Technology Experience: Skills; Technical Delivery Manager, Software Delivery, Technical Manager, Software Development Manager SDLC, Enterprise Architecture, Cloud Platforms, APIs Experience leading large-scale technology platform implementations Strong facilitation and communication skills Ability to manage multiple priorities and drive resolution across workstreams Experience in leadership and Agile practices Demonstrated understanding of enterprise architecture, cloud platforms, APIs, and data integration Hands-on experience working with technical teams in software development or systems engineering environments Familiarity with tools such as Client, JIRA, Confluence, and CI/CD pipelines Our client is from leading Insurance and Investment Industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Job Title : Service Desk Operations Manager Fulltime with Sparksoft. ROLE & RESPONSIBILITIES: The Operations Manager is responsible for the day-to-day management of Tier 1 contact center operations supporting the program. This role ensures service delivery excellence, strict adherence to KPIs/SLAs, and continuous improvement of operational processes. The Operations Manager will lead teams, manage performance metrics, coordinate outage communications, and implement best practices to optimize customer experience and operational efficiency. Run daily operations for the Tier 1 IT service desk, including queue monitoring, staffing adjustments, and workload balancing across phones, tickets, and other channels. Develop, monitor, and report on performance metrics to ensure ITSM KPIs and SLAs are consistently achieved. Implement workflow redesigns and best practices to streamline technica, support operations and enhance customer experience. Lead and support Supervisors, providing coaching, direction, and feedback so they can effectively manage and develop their SDR teams. Collaborate with Quality, Training, and Knowledge Management to reinforce quality standards, ensure KBAs/SOPs are followed, and support new process rollouts. Act as an operational point of contact during incidents, outages, and major events, ensuring clear communication and guidance to the floor. Drive continuous improvement initiatives through training, coaching, and process REQUIRED EXPERIENCE: Minimum 7 years of professional experience, including at least 3 years in people management. 5+ years' hands-on experience with ServiceNow and NICE CXone in a service desk or contact center environment. 3+ years of leadership experience in an IT Support or contact center setting, managing metric-driven teams. Strong background in KPI/SLA management, ITSM analytics, and process optimization. Must be able to obtain and maintain a Public Trust clearance. Must have lived in the United States 3 out of the past 5 years. PREFERED EXPERIENCE: . Experience in healthcare, government, or Marketplace programs. Hands-on expertise with CXone Studio (IVR, scripting) and ServiceNow customization. Relevant certifications (ITIL, HDI, PMP, or similar). EDUCATION & CERTIFICATIONS: Bachelor's degree in relevant field or equivalent combination of education and experience. (Experience may be substituted in lieu of a degree).

Microland is the world's leading AI-first, platform-driven technology infrastructure services company. We're a 36-year-old organization serving clients in over 100 locations globally. Microland's driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni. Large enterprises rely on Microland to manage and transform their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit ***************** for more details. Role: Service Delivery Manager - Network Infrastructure ➡️ 3 days work from Office Office Location: 2300 Lakeview Parkway, Alpharetta, GA - 30009 Job Description Role Summary: The SDM - Network Infrastructure is responsible for end-to-end delivery management of large-scale network infrastructure programs, encompassing service operations, financial governance, and client relationship management. This role ensures operational excellence, contractual compliance, and strategic alignment with customer business objectives. Key Responsibilities: Client Engagement & Program Management: · Regularly connect with client stakeholders to review service performance and drive agreed outcomes to internal visibility and client closure. · Lead the planning, execution, and governance of complex network infrastructure programs (LAN/WAN, SD-WAN, Wireless, Data Center, Cloud Connectivity, etc.). · Oversee multi-tower service delivery (Network Operations, Service Desk, Field Support, etc.) to meet SLAs and KPIs. · Drive transformation and continuous improvement initiatives across service operations. · Coordinate cross-functional teams, vendors, and service partners to ensure seamless execution. · Act as the primary point of contact for client executives and stakeholders. · Lead service review meetings, QBRs, and executive reporting sessions. · Translate client business objectives into actionable technology and service delivery goals. · Ensure transparent communication, trust, and long-term partnership with clients. Escalation Handling: · Lead the resolution of client escalations with speed, transparency, and accountability. · Coordinate with internal teams to investigate root causes and implement corrective actions. · Communicate effectively with clients during high-impact incidents, ensuring timely updates and resolution. Service Performance & Operations: · Govern incident, problem, and change management in line with ITIL v4 principles. · Drive operational excellence through proactive monitoring, root cause analysis, and service automation. · Define and track operational KPIs - availability, performance, MTTR, customer satisfaction, etc. · Support operational readiness for new services, transitions, and migrations. Governance & Reporting: · Conduct regular service reviews with clients, presenting performance metrics, risks, and improvement plans. · Prepare executive-level reports and dashboards for internal and client stakeholders. Program Financials: · Own program P&L, ensuring cost control, margin improvement, and forecast accuracy. · Develop and track budgets, financial models, and billing/revenue schedules. · Monitor resource utilization and optimize financial performance across service lines. · Support contract renewals, change orders, and commercial negotiations. Leadership & Team Development: · Lead and mentor project and service delivery teams, fostering accountability and ownership. · Promote a culture of collaboration, agility, and customer centricity. · Partner with internal leadership to align on delivery priorities and strategic initiatives. Skills & Qualifications: · Bachelor's degree in engineering, Computer Science, or related field (Master's preferred). · 10+ years of experience in IT infrastructure delivery or program management, with strong exposure to network technologies. · Proven experience in client-facing roles within IT service delivery or managed services. · Strong escalation management and conflict resolution skills. · Excellent communication, stakeholder management, and leadership capabilities. · Familiarity with ITIL framework; certifications like ITIL, PMP, or Six Sigma are a plus. · Knowledge of Network and Compute technologies will be an added advantage. · Bachelor's degree in IT, Business, or related field. (EEO) Microland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Microland maintains a smoke-free workplace to ensure a healthy and safe environment for all employees.

Should be specialized with Salesforce deployments, understands Github, Codes, Repository, Branches, CI/CD, Salesforce APEX Classes, and Triggers, can run salesforce queries/reports in production, do code review and ensure coding standards, and most importantly jump on to production support calls as soon as issues reports. Must have a developer background, analytical and very through with attention to details. Strong understanding of Sales Cloud, Service Cloud, Experience Cloud, or Marketing Cloud. Experience in Apex, Visualforce, Lightning Web Components, and SOQL is a plus. Experience in implementing Quote to Cash, Salesforce CPQ (Configure, Price, Quote) solutions. Ability to map business processes to Salesforce capabilities.

A financial firm is looking for a Head of Enterprise Technology PMO to join their team in Jersey City, NJ. Compensation: $175-190K No visa sponsorship; U.S. Citizens or GC Holders only 5 days onsite/week in Jersey City, NJ No relocation; Candidates must be local Responsibilities: Operate demand intake and prioritization; maintain a single, ranked cross‐tower portfolio and run capacity and dependency management. Track and report project and program status, including timelines/schedule, scope, budget and forecast vs. actuals, risks and issues, assumptions, and dependencies; prepare Monthly and Quarterly Business Reviews. Lead FinOps; showback/chargeback, tagging hygiene, rightsizing, commitment coverage, and unit cost metrics. Oversee vendor and contract operations: vendor segmentation, QBRs, Service Level Agreements / Service Level Objectives. Publish executive dashboards and clear narratives for decision‐making. Coach tower leads on outcome‐based roadmaps and Objectives and Key Results (OKRs); drive consistent definitions of status, risk, readiness, and value. Lead a small PMO team as a player-coach to deliver portfolio, financials, risk & governance, and vendor outcomes. Qualifications: 10-15+ years across PMO/portfolio management, Technology Business Management / FinOps, and governance in complex technology organizations; financial services or other regulated industries preferred. FinOps experience with cloud unit economics and optimization levers; familiarity with TBM frameworks is a plus. Expertise with ServiceNow (PPM/ITSM), Jira, ERP/GL reporting, and cloud cost management tools. Strong commercial acumen (contracts and pricing), vendor segmentation, and QBR leadership. Strong written and verbal communication. Demonstrated experience with senior stakeholder engagement. Experience establishing a single, ranked portfolio across multiple technology towers. Demonstrated success improving forecast accuracy to ±3-5% and publishing trusted unit economics. Familiarity with audit and regulatory expectations relevant to investment management. Portfolio Management Professional or other relevant Project Management Institute certifications would be a plus.

Experience in data center operations People management Planning and tracking the upcoming qualifications Expert in Azure Devops power BI and MS Excel Driving PM planning TRR meetings Coordinate with offshore and Onshore team Coordinate with PM and Lab techs for day to day operations Coordinate with MS qual leads about the progress update bugs qual report etc Creating documents based on the new learnings and sharing with the team Identify and suggest the areas of automation Work with Supply Chain and Capacity Planning teams on planning the qualifications of different components DIMMs HDD SATA SSD M 2 NVMe E1 L and E1 S Review priorities between production and spares to create allocation plans for constrained materials Coordinate with Logistics for packing and shipping the SKU to manufacturer Support lab shipping receiving logistics and manage inventory of equipment and materials Good Communication with Customer and internal teams Planning disaster recovery procedures Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems Manage lab as needed and maintain area in accordance with safety standards Manage and maintain test hardware test racks and test equipment in the lab Server Architecture and debugging the server components Ability to troubleshoot and diagnose servers and technical issues Handson experience with cabling power distribution rack mounting and other data center operations Installing and Configuring Windows Ubuntu and CentOS operating systems ISO VHD using WDSSCCM PXE server and USB Installing maintaining and supporting network equipment including VPN Firewalls routers proxy servers switches WAN accelerators SCCMPXE DNS and DHCP Setup and maintenance of small cluster of Virtual Machine hosts hosting 100 Virtual Machines Training sessions within the team Position is 100 in person during business hours Following customer holiday calendar Procuring network equipment and managing network installation Designing and implementing new network solutions andor improving the efficiency of current networks Configuring firewalls routers and switches to maximize network efficiency and security Maximizing network performance through ongoing monitoring and troubleshooting Arranging scheduled upgrades Investigating faults in the network Updating network equipment CISCO Arista Dell to the latest firmware releases Reporting network status to key stakeholders Implementing disaster recovery procedures PowerShell scripting

The successful candidate will be responsible for coordinating Production Issues from all Client's departments. The candidate will need strong communication, technical, documentation and negotiating skills for the oversight of end-to-end issue resolution. This is a role which requires strict attention to detail and the ability to multitask. It is preferred that this individual currently understand ITIL fundamentals, the Project Lifecycle workflow and commonly used concepts, practices, and procedures within an IT department. Job Responsibilities · Initial investigation to validate an issue · Assemble technical team · Communicate with Business and stakeholders · Schedule and facilitate Incident meetings · Coordinate efforts through final resolution · Construct complete and comprehensive documentation · On-call (Stand By) rotation (Not immediate, but after a period of time) · On-site 3-days a week Job Requirements · Experience with Incident coordination · Working knowledge of MS Office products · Strict attention to detail · Ability to conform to shifting priorities, demands and timelines · Effective verbal, written and interpersonal communication skills · Update and maintain documentation, reports and artifacts · Prepare agendas and coordinate Incident status. About ValueMomentum As the largest standalone IT services company focused on insurance, we are uniquely positioned to be the partner of choice for insurance companies looking to transform their business and better serve their customers. Our deep understanding of the insurance industry, combined with our expertise in technology solutions, allows us to offer customized and effective strategies that help our clients stay ahead of the competition. At our company, we take pride in our ability to empower insurers and build a safer, more secure future for everyone. Our culture - Our fuel At ValueMomentum, we believe in making employees win by nurturing them from within, collaborating and looking out for each other. People first - We make employees win. Nurture leaders - We nurture from within. Enjoy wins - Celebrating wins and creating leaders. Collaboration - A culture of collaboration and people-centricity. Diversity - Committed to diversity, equity, and inclusion. Fun - Help people have fun at work.

Seeking an experienced AMS Lead to oversee the delivery and operations of application support services for an apparel CPG account. The ideal candidate will have a strong background in IT service management, incident/problem/change management, and team leadership. Candidate will be responsible for ensuring SLA adherence, continuous service improvement, and client satisfaction. Key Responsibilities: Lead and manage the AMS team to deliver high-quality support services across multiple applications. Serve as the primary point of contact for client stakeholders for all AMS-related activities. Ensure adherence to SLAs, KPIs, and other contractual obligations. Manage incident, problem, change, and release management processes. Drive root cause analysis and implement preventive measures. Monitor and report on service performance, trends, and improvement opportunities. Coordinate with development, infrastructure, and business teams for issue resolution and enhancements. Manage resource planning, onboarding, and skill development. Identify automation and optimization opportunities to improve efficiency. Ensure compliance with ITIL processes and security standards. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. 12+ years of experience in IT, with at least 3 years in an AMS leadership role. Strong understanding of ITIL framework and service management tools (e.g., ServiceNow, Remedy). Experience managing support for enterprise applications (SAP, Oracle, Salesforce, custom apps, etc.). Excellent communication, stakeholder management, and team leadership skills. Ability to work in a global delivery model with onshore/offshore coordination. Preferred Qualifications: ITIL v3/v4 Foundation or higher certification. Experience with Agile/DevOps environments. Exposure to cloud platforms (AWS, Azure, GCP) and modern monitoring tools.

Drives program / cross platform product delivery, demonstrating leadership coupled with technical expertise across domains and the corresponding business domain knowledge Entire lifecycle from initiation to delivery: Partners with LPM, Product and Engineering owners for early engagement and prioritization process. Drives Pre-Program Increment (PI) planning meetings with leadership, product management, delivery teams and Business Partners. Cross Platform Integrated Release Planning and status reporting E2E Test Management (test data set up, test plan creation, reporting on testing status, etc.) Drive the Solutioning and architecture with engineering teams . Partners with Product Managers, New Product Development, Business Partners and Architects to help assure strategy, vision and road map alignment and execution Create data-driven insights into the delivery and execution of the program through the use of automation & metrics. Manages impediments, risks, dependencies and resourcing needs across stakeholders and senior leadership as appropriate. Support and encourage innovation through continuous exploration. Aggregates and drives End-to-End Program Increment (PI) objectives into Epic/Cross-Train Release objectives to ensure successful delivery. Track and measure capability and epic execution Manages external relationships, e.g. product partners or technology vendors on behalf of Technology organization (where appropriate). Technical Skills Inform or co-develop architecture and process flows to ensure end to end technology product solutions Understand the program's technical platforms and applications Execute solution technical alignment discussions. Bridges the gap between product teams Leadership and Coaching Coach leaders, teams in technology and product management in Lean-Agile practices and mindsets Live the Agile and SAFe Values & Principles Encourage diversity of thought and demonstrate an open mindset. Foster a culture of trust and leadership in others. Champion a learning culture to drive continuous improvements and standardization. Respectfully and purposefully challenge the status quo Inspires collaboration and quality practices between system architects & Agile teams and product teams Ensures compliance with SDLC standards across the program Ensures data integrity for the program within the Agile Management tools Influence without authority through effective change and leadership management. Minimum Qualifications Qualifications for this Position are as follows: 8+ years relevant Program and/or Project Management experience Experience with design and coding across one or more platforms and languages is ideal Experience facilitating Agile, Scrum, or other rapid application development teams to deliver solutions Current/active PMI-ACP, PMP, SPC or SA certification a plus Additional Agile certifications a plus BS or MS degree in computer science or equivalent working experience is preferred

Client is seeking a highly motivated and seasoned manager to oversee the Mainframe Systems within the Shared Systems Division. This is a leadership role for the Mainframe Systems team and we require an individual to oversee the day-to-day operations of the group. The team is responsible for the IBM mainframe computer system, program products, subsystems and storage. The candidate will manage task assignment, and performance management, setting team and individual goals. The candidate will be expected to provide off-hours coverage for scheduled upgrades and participate, as necessary, in troubleshooting critical production incidents with 24/7 availability. TEAM OVERSIGHT: •Ensure that the Mainframe team works together as a team and also within the enterprise to ensure that the systems remain available according to the SLA. •Provide a leadership role in z/OS administration, performance management, hardware configuration, and implementation of mainframe technologies and DR solution for the agency. •Oversee the daily operations and ensure that it is monitored and issues are escalated. •Serve as a lead formatters related to disaster recovery. •Research and implement strategic solutions related to mainframe systems. •Ensure that FISA-OPA department technical policies are followed PERFORMANCE, MONITORING, AND CAPACITY PLANNING: •Analyze performance and capacity data. •Perform daily, monthly and yearly performance and capacity planning for the mainframe systems. PROJECT PLANNING: •Run projects related to hardware and software upgrades. •Develop and manage project plans. Lead and mentor the Mainframe team to complete the project according to the timeline for large and small initiatives. SOFTWARE VERSION MANAGEMENT: •Keep track of new releases and maintenance of mainframe software. •Work with the Mainframe team to stay current on all software. VENDOR MANAGEMENT: •Work with vendors to build and develop relationships. •Act as a liaison to software and hardware vendors for capacity planning. NEW TECHNOLOGIES: •Stay acquainted with new emerging technologies related to the mainframe. •Responsible for matching current technology with the need of the agency. Evaluate and implement new technologies as needed. DOCUMENT MANAGEMENT: •Write and manage all documentation and procedures related to mainframe systems •Work with the Operations team to ensure that the proper procedural documents are accurate and current FISCAL PLANNING: •Within the department budget and planning cycle, produce a plan that lays out the cost overtime for hardware and software purchase/upgrades as necessitated by: end-of-life for hardware, new business requirements, end of support for software, capacity/growth, consolidation initiatives for cost reduction, etc. Minimum Qualification Requirements: 1.A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or, 2.A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or, 3.Education and/or experience which is equivalent to "1" or"2" above. Preferred Skills: • 20+ years of experience working as an infrastructure manager in a large-scale environment. • Experience with mainframe systems technologies, subsystems, and internals. If the candidate does not have experience with mainframe systems technologies, we will also accept strong experience in AIX/Linux/Unix systems. • Strong understanding of IBM mainframe z/OS operating system, control, structure, logic, and security. If the candidate does not have experience with the mainframe platform, we will also accept infrastructure management of AlX/Linux/Unix systems with enterprise storage systems. • Must be self-motivated, able to find answers on his/her own, and experienced in problem determination/analysis/resolution. • Ability to work well and communicate with other departments, agencies, and technical support staff - including the ability to document and explain problems. • Ability to complete team projects by coordinating team resources and working with other departments and the data center. • Ability to plan, manage time according to schedules, and provide status updates required. • Ability to work with staff to quickly learn new technologies and resolve issues. • Strong interpersonal skills and ability to work well in a team environment. • Excellent communications skills (oral and written).

• Deliver Transition program capabilities - Knowledge Transfer, Process and Procedure, Service & Projects Take On, Technology and Infrastructure, Contract & Finance management, Staffing, Set up, Transition Governance, integration with any Change/Transformation initiatives • Deliver Transition Projects in line with Global Transition methodology (manage risk, governance, quality assurance, issue resolution, reporting) • Architect transition solutions by developing Transition plans, responding to RFPs/ RFIs and support the sales team with complete ownership of Transition solution • Take full responsibility for the management of the wider transition team involving internal delivery resources, 3rd party suppliers, account team members and client stakeholders • Ensure commercial project milestones are agreed and published and that transition invoices are raised in accordance with agreed payment terms (if applicable) • Set overall direction for the Transition program team • Contain and resolve cross-transition work stream issues that do not require sponsor attention • Monitor progress to make sure client deliverables are delivered on time and within budget • Work with client's Transition Lead to establish a governance organization • Have experience to work with presales team. Work on RFP, RFI directly from the customer. Should be able to write Project charter and SOW • Have experience to deliver large and complex deals. Monitor stakeholder expectations and take corrective action to address gaps • Serve as the point of contact for the PMO lead and governance team • Communicate program performance to Client stakeholders and Capgemini internal stakeholders • Monitor and maintain team morale, program timelines, milestones and resource usage • Have experience of managing small/large team • Should have experience in deploying IT Tools, Setting up Service management process and integration of ITSM tools with Infra tools • Should have 10+ YoE in managing large transition & transformation IT projects

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. What's this role about? looking for a QA / Quality Engineering Lead who can own end-to-end quality delivery while driving QE transformation and continuous improvement. The role requires a tool-agnostic automation mindset, strong leadership skills, and experience balancing BAU delivery with modernization initiatives, including AI-led quality practices. QA / Quality Engineering Delivery Manager Location: Secaucus , NJ. Role Overview We are looking for a QA / Quality Engineering Lead who can own end-to-end quality delivery while driving QE transformation and continuous improvement. The role requires a tool-agnostic automation mindset, strong leadership skills, and experience balancing BAU delivery with modernization initiatives, including AI-led quality practices. Key Responsibilities Lead QA/QE teams and own quality outcomes across releases and programs Drive day-to-day BAU delivery (planning, execution, defect management, release readiness) Conduct QE assessments and define continuous improvement / transformation roadmaps Drive test automation strategy and optimization across UI, API, and E2E testing Lead adoption of AI-assisted QE practices to improve speed and effectiveness Partner with Product, Engineering, and DevOps teams to embed quality early Provide clear quality status, risks, and metrics to stakeholders Required Skills & Experience Must Have 10-14 years of experience in QA / Quality Engineering Experience leading QA teams and managing delivery in Agile / DevOps environments Strong hands-on experience across test automation tools, including: Selenium, Playwright, Cypress, or similar frameworks Exposure to Tricentis Tosca (one of the tools, not mandatory focus) Experience with API and integration testing Proven experience performing QA/QE assessments and defining improvement roadmaps Ability to manage BAU delivery alongside transformation initiatives Good to Have Experience with AI-led or intelligent QE practices Experience driving QE transformation or modernization programs Exposure to cloud-based testing and CI/CD pipelines Experience working with distributed (onshore/offshore) teams Soft Skills Strong communication and stakeholder management skills Leadership mindset with hands-on capability Outcome-driven and continuous-improvement oriented Ability to influence without authority Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.

Minimum of 12-14 years of experience in development of Java and Microservices. 10+ years of experience in managing 4-5 Projects- Telecom is preferred Experience in working on multiple technologies and medium to complex systems, well versed with design standards & framework. Establishing, building, and maturing relationships with the customers Ensuring the development teams are cohesive Delivering to delight our customers Delivering effectivity and driving projects forward on time, to budget and best quality Developing understanding of clients' business, applications, and users Effectively communicating technical issues to business users Translate business needs to technical specifications Stakeholder engagement and management Assertively raise risks and issues and drive to closure Reporting and facilitating project meetings Closely work with Customer to bring new business Qualifications : Excellent client-facing skills Technical project management experience and the ability to manage projects no matter what the technology involved Experience in delivering Software Development projects Experience in establishing and running sizeable teams and ensuring effective delivery and team cohesion Agile experience and experience running Agile projects Candidates with PRINCE2/PMP certification preferred Excellent written and verbal communication skills Exposure or hands-on experience in SDLC and non-SDLC projects in emerging technologies Candidates should be familiar with best practices and be able to adapt and evolve these in line with project demands

Responsibilities Lead and manage the full lifecycle of enterprise applications (SAP, Microsoft, HRIS, CRM), ensuring stability, scalability, and alignment with business objectives. Own and optimize processes for system integrations, ensuring data flow and functionality across platforms are robust and efficient. Manage third-party integration partners and technology vendors to ensure timely delivery, high-quality solutions, and adherence to SLAs. Oversee and coordinate the rollout of new applications, upgrades, and features across multiple business units, ensuring minimal disruption to operations. Act as the primary liaison between technical teams, business stakeholders, and leadership to ensure alignment and transparency in project execution. Establish standards and documentation for application support, integration, and lifecycle management. Identify opportunities to enhance system performance, integration efficiency, and user experience across all applications. Qualifications 5-10 years of progressive experience in application management, integration, or enterprise systems support. Solid understanding of SAP, Microsoft technologies, HRIS, and CRM platforms. Proven track record of managing integrations across diverse business systems. Experience managing third-party vendors or technology partners; strong ability to coordinate cross-functional teams. Exceptional written and verbal communication skills; able to interact effectively with both technical and non-technical stakeholders. Background in application support or rollout management in early or mid-career stages is a plus. Education: Bachelor's degree in Information Systems, Computer Science, or a related field. Why Join Direct reporting line to the CTO - visibility and influence at the highest level. Exposure to multiple enterprise application ecosystems and integrations. Opportunity to shape integration strategies for business-critical systems.

Full Time Teaneck, NJ (Onsite) Exciting opportunity to join a growing IT team as the team is in the middle of a multiyear digital transformation journey. We are seeking an experienced Enterprise Application Manager to oversee the implementation, maintenance, and optimization of our enterprise software systems, including ERP, CRM, HRIS, EHS, Fleet Maintenance, Marketing, Finance and other off-the-shelf IT solutions. The ideal candidate will have strong vendor management skills, hands-on technical expertise, and a willingness to explore emerging technologies such as AI, low-code platforms (Power Apps, etc.), and automation tools. This is a hands-on leadership role requiring both strategic oversight and technical execution to ensure our enterprise applications align with business objectives while driving efficiency and innovation. Essential Job Functions: Enterprise Application Management: Lead the implementation, customization, and support of enterprise applications (ERP, CRM, HCM, etc.). Ensure system reliability, performance, and security through proactive monitoring and upgrades. Troubleshoot and resolve complex application issues, working closely with vendors and internal teams. Manage integrations between enterprise systems and third-party applications. Vendor & Stakeholder Management: Serve as the primary liaison between internal teams and software vendors, consultants, and service providers. Negotiate contracts, manage SLAs, and ensure vendors meet performance expectations. Collaborate with business units to gather requirements and align technology solutions with operational needs. Innovation & Emerging Technologies: Explore and implement AI-driven enhancements, automation, and low-code solutions (e.g., Power Apps, Power Automate) to optimize workflows. Stay updated on industry trends and evaluate new enterprise software solutions for scalability and efficiency. Drive digital transformation initiatives by leveraging modern platforms. Team Leadership & Support: Provide technical guidance to IT support teams and end-users. Develop training materials and documentation for enterprise applications. Mentor team and foster a culture of continuous improvement. Ensure timely program delivery, product quality, and costs are within budget. Coordinate cross-functional projects and dependencies to meet deadlines. Level resources across workstreams and identify areas for improvement. Performs other job related duties as assigned Requirements and Qualifications: Education: Bachelor's Degree (accredited) in Computer Science, Software Engineering, or Information Technology. 4+ years of relevant work experience in Information Technology or similar area of study. 5+ years of experience with enterprise application implementation and maintenance. 3+ years of manager experience managing a team of employees and consultants on implementation and support of enterprise application team Must possess a wide range of knowledge to support various corporate business functions Proven Vendor Management and contract negotiation skills Experience with custom connectors and APIs. Ability to handle change, multitask and keep up with a fast pace and consistently growing environment. Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses. Should have requirement gathering and documentation experience Should be able to work closely with the business stakeholders and work towards the solutioning of the requirements Effective written and verbal communication Familiarity with project management software like Jira, MS Project is essential. Strong organizational skills and ability to communicate risk and status effectively

ERP Application Manager & Super User (Healthcare) We are seeking a highly skilled, hands-on ERP Application Manager & Super User with strong healthcare industry experience to support our organization through the implementation, adoption, and long-term optimization of our new ERP System (go-live: 2026). This onsite role combines application administration, end-user support, process improvement, upgrade testing, and ongoing system governance. The ideal candidate understands healthcare workflows, revenue cycles, supply chain processes, and compliance requirements, and can translate operational needs into effective ERP configurations. This individual will serve as the bridge between IT, clinical operations, finance, supply chain, and external implementation partners. Key Responsibilities 1. ERP Implementation & Optimization Serve as the internal super user and subject-matter expert for all ERP modules implemented (e.g., Financials, Supply Chain, HR, Workforce Management-depending on scope). Collaborate with consultants and internal stakeholders to configure modules, validate designs, and ensure alignment with healthcare operational workflows. Participate in mapping and improving business processes to leverage best practices. 2. System Administration & Application Management Manage day-to-day application configuration, security roles, permissions, and data maintenance. Monitor system performance and proactively identify issues or opportunities for optimization. Maintain system documentation, SOPs, training materials, and process maps. 3. End-User Support & Training Provide Tier 1 and Tier 2 support for Infor ERP users across departments. Develop and deliver training sessions for new features, upgrades, and workflow changes. Act as the primary liaison between users and IT regarding ERP-related issues. 4. Upgrade Testing & Quality Assurance Lead testing efforts for all system upgrades, patches, and feature releases. Create and execute test scripts, analyze results, and coordinate remediation with IT and vendors. Ensure system stability and business continuity during updates. 5. Data Integrity & Reporting Ensure data quality, consistency, and accuracy across all ERP modules. Assist with report creation, dashboards, and analytics in collaboration with business units. Support audit requirements, compliance, and documentation needs. 6. Cross-Functional Collaboration Work closely with clinical, financial, HR, operations, and supply chain leaders to ensure the ERP supports organizational needs. Drive continuous improvement initiatives related to system usage and business processes. Coordinate change management activities to maximize adoption and minimize workflow disruptions. Qualifications Required 3-5+ years of healthcare industry experience (hospital, clinic network, healthcare system, or long-term care). Experience with ERP systems-Infor preferred, but Oracle, SAP, Workday, or Epic/EMR systems with ERP components also accepted. Strong understanding of healthcare workflows such as finance, supply chain, revenue cycle, HR, and operational processes. Hands-on experience with configuration, system support, or managing application workflows. Experience developing and executing testing for upgrades, releases, or system enhancements. Strong problem-solving, analytical, and communication skills. Ability to train non-technical users and write clear process documentation. Preferred Direct experience with Infor CloudSuite Healthcare or Infor Financials & Supply Management (FSM). Experience supporting large-scale ERP implementations. Knowledge of HIPAA, data security, and healthcare compliance requirements. Project management or super user role in a previous implementation. Key Attributes for Success Detail-oriented, organized, and comfortable managing multiple priorities. Calm and effective under pressure, especially during go-live and upgrade cycles. Strong sense of ownership, accountability, and follow-through. Highly collaborative with the ability to work cross-functionally in a healthcare environment. Adaptable to change and passionate about process improvement.

We are seeking a Senior IT Release Manager with deep expertise in Digital Product Releases (DPR), specifically within ServiceNow environments, to lead and evolve our enterprise-wide release management strategy. This role is ideal for a seasoned consultant who has successfully delivered companywide release management programs from inception to execution, and who thrives in large-scale, complex technology environments. Key Responsibilities: Lead the design, planning, and implementation of a future-state Release Management Framework across the enterprise. Serve as the Subject Matter Expert (SME) for Release Management, guiding teams and leadership on best practices and scalable solutions. Manage and coordinate releases across initiatives involving 500+ team members, ensuring alignment, traceability, and defect tracking throughout the SDLC. Collaborate with cross-functional teams in Agile, Waterfall, and hybrid environments, maintaining flexibility and adaptability in approach. Drive continuous improvement in release processes, tools, and governance, with a focus on ServiceNow DPR capabilities. Ensure robust documentation and traceability of releases, including planning artifacts, defect logs, and audit trails. Partner with PMO, QA, DevOps, and engineering teams to ensure seamless integration of release activities into broader delivery pipelines. Contribute to the development of job aids, process documentation, and tooling strategies to support future training and onboarding (though training is not a core responsibility). Required Qualifications: Proven experience delivering enterprise-wide Release Management programs from start to finish. Demonstrated expertise in ServiceNow Digital Product Releases and related tooling. Strong understanding of SDLC, traceability, and defect tracking methodologies. Experience managing releases across large-scale initiatives (500+ contributors). Ability to articulate and demonstrate personal contributions to Release Management strategy and execution. Comfortable navigating Agile, Waterfall, and hybrid environments without rigidity. Excellent communication and stakeholder management skills. Preferred Qualifications: Experience in building Release Management frameworks from the ground up. Familiarity with enterprise IT governance and compliance standards. Consulting background with a focus on technology transformation and delivery.

Data Science & AI Manager - Healthcare Key Responsibilities Agentic AI Strategy & System Orchestration Lead the strategy, architecture, and implementation of agentic AI systems for Healthcare Digital. Design and manage MCP servers that provide structured, secure tool access for AI agents across platforms including meal ordering, food production, and EVS task management. Build multi-agent systems with clear roles-e.g., planning agents, QA agents, data-retrieval agents, and operational copilots-that collaborate to support healthcare workflows. Develop governance and routing layers that enable AI agents to safely execute tasks, call tools, generate recommendations, and interact with structured operational data. Product Intelligence & Embedded AI Agents Integrate agent-driven capabilities into Healthcare Digital's platforms: Patient Meal Ordering: agentic nutrition checks, dietary rule enforcement, personalized recommendations. Food Production: prep-planning agents, demand forecasting agents, and waste-reduction optimization loops. EVS Task Management: task-ranking agents, routing agents, and real-time environmental monitoring copilots. Build AI copilots for associates and managers that support decision-making, reduce administrative load, and automate repetitive tasks. Ensure AI agents interact seamlessly with UI workflows, APIs, product logic, and underlying data systems. Operational Data Science & Automation Build and deploy predictive models that feed agent decision-making, including: Meal demand forecasting EVS task prediction and prioritization Labor and staffing optimization Anomaly detection for operational issues Integrate model outputs with MCP-based agents to create closed-loop automation-agents that both detect and act, not just analyze. Translate findings into usable insights, dashboards, and operational recommendations for field teams. Leadership & Cross-Functional Collaboration Coach and mentor a team of data scientists, ML engineers, and AI engineers focused on agent development and MCP integration. Partner with Healthcare Leadership (Culinary, EVS, Clinical Nutrition, Operations) to drive AI adoption and prioritize high-value opportunities. Collaborate with IT, and enterprise AI teams to align on architecture, security, and platform standards. Communicate complex AI and agent-based system concepts to non-technical stakeholders in clear, practical language. Data, Governance & Responsible AI Ensure all AI and agent systems adhere to governance frameworks, including privacy, compliance, and HIPAA. Establish monitoring, auditability, and retraining workflows for both models and agents. Implement agent safety controls, including sandboxed tool access, role-based permissions, and fallbacks for critical tasks. Qualifications Required Bachelor's degree in a relevant field or equivalent professional experience . 6+ years of experience in data science, AI engineering, or applied ML, including 2+ years of team leadership or technical management. Hands-on experience building agentic AI systems, including: Multi-agent workflows Tool-using agents Planning/monitoring agents Strong experience with MCP servers or similar agent integration frameworks (e.g., LangChain tools, AutoGen, OpenAI tool calling). Proficiency in Python, SQL, ML frameworks (PyTorch, TensorFlow, scikit-learn). Experience with cloud data and compute platforms (Azure, Databricks, AWS, or GCP). Strong understanding of LLMs, RAG pipelines, structured tool protocols, and knowledge graph integration. Excellent communication, stakeholder partnership, and product-oriented thinking. Preferred Experience with healthcare, foodservice, hospitality, or operational environments. Familiarity with IoT data streams, workforce management systems, or real-time task operations. Background in optimization, reinforcement learning, or continuous planning agents.

MUST BE WILLING TO TRAVEL 100 percent Must have experience with building out Hyperscale Datacenters (not managing them after the build out) IES is currently seeking an experienced Project Manager with Hyperscale Data Center experience! This is a 100 percent travel position. This is a career position where you will be working with a dynamic and growing company leading a team of professionals. The Project Manager is the overall manager for assigned project. The Project Manager ensures that all contracted work is developed, implemented, installed and managed in accordance with the Company's requirements, including but not limited to, safety, quality, management and financial performance requirements. All aspects of the assigned project(s) must be carried out as efficiently as possible with respect to staffing, materials management, financial management, customer care and customer delivery goals. Job Duties and Responsibilities: The Project Manager will recruit, hire, train, manage, supervise, promote, discipline and discharge, if necessary, all project related staff. Effectively manage all human resource issues (and escalate as needed) per Company policies and procedures. Complete recommendations for project related employees' performance ratings, promotions and pay changes. Provide guidance and mentoring to meet all customer and Company goals and objectives. The Project Manager will manage the workload distribution and monitor the customer delivery and job installation progress. The Project Manager will plan for, manage, monitor and maintain project profitability to achieve Company goals. The Project Manager reviews all job cost postings for accuracy and completeness, including but not limited to, the preparation of invoices, customer collections and periodic financial reporting to the customer and management. The Project Manager will manage all related quality and safety issues on customer work. The Project Manager will participate in and/or facilitate the bid process. The Project Manager acts as the Company liaison for interface with customer representative(s). The Project Manager will create, develop and implement account process improvement(s). Other responsibilities as assigned. Min USD $80,000.00/Yr. Max USD $100,000.00/Yr. Qualifications Physical and Mental Requirements: The Project Manager must be self-motivated, positive in approach, professional and lead others to create, develop and implement project process improvement(s). Must promote the Company culture and mission to all employees, vendors, clients and business partners. Must have proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s). Must have proven high skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements. Must able to travel within branch territory and/or regional territory as needed. Must have the ability to learn Company and customer project management systems. Must be able to secure and maintain a Company sponsored American Express Card. Must be able to use the following trade Tools: punch tool with 110 block and 66 block blade, 6/8 position combo crimp tool, Krone/3M/BIX, butt set, volt-ohmmeter, 4-pair continuity tester and 5-gang punch tool. Education, Certification, License, and Skill Requirements: Must possess at least a High School diploma or GED equivalency; Bachelor's Degree preferred. RCDD certification preferred. Must have experience in customer interface, such as liaison between the customer and the Company. Must possess a minimum of five (5) years of supervisory or managerial experience. Must have a minimum of five (5) years of experience in telecommunications or a related technical or construction field. Must be proficient with Microsoft Office (Word, Excel and MS Project). Must meet Company minimum driving standards. Must be able to manage multiple tasks/projects simultaneously. Must have demonstrated verifiable ability to define a project, create a project scope of work, develop detailed associated tasks and manage these to final completion and customer turnover. Minimum Years of Experience 6+ License Required No Minimum Education High School Overview IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES's 2024 fiscal year ending September 30, 2024, IES produced over $2.8+ billion in revenue and employed over 9,485 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply EEO Statement PLEASE NO AGENCY CALLS. NOTE TO ALL AGENCIES: Any unsolicited agency resumes or agency represented candidates that are presented to any IES employee without first having a signed contract between that agency and the IES Talent Acquisition organization will become the property of IES and no fees will be paid. EEO & Affirmative Action The IES policy on equal employment opportunity prohibits discrimination based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, individuals with disabilities, protected veterans, or any other protected status or characteristic. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment, and also states that retaliation against any employee who files a complaint regarding possible violations of this policy will not be tolerated. IES is also committed to taking affirmative steps to promote the employment of minorities, women, individuals with disabilities, and protected veterans. IES develops affirmative action programs to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government. View Your Equal Employment Opportunity rights under the law. "EEO is the Law" poster | "EEO is the Law" poster supplement View IES' policy on Pay Transparency Pay Transparency NonDiscrimination Poster Disability Accommodation IES is an Equal Opportunity/Affirmative Action Employer. IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at ************** or any IES office to request assistance. IES Participates in E-Verify E-Verify Information English/Spanish Right to Work English Spanish Apply