Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
Computer assistant hiring summary. Here are some key points about hiring computer assistants in the United States:
Here's a step-by-step computer assistant hiring guide:
Also referred to as customer support staff or technical support, a computer assistant describes and solves technical problems associated with computer systems and programs. Computer assistants provide telephone-based and on-site assistance to clients and customers. They use their communication and technical skills to help users with their computer troubleshooting problems. While some of them work in call centers, communicate via email or through online chat. It is also their responsibility to install and upgrade the computer software and hardware systems of their employer.
First, determine the employments status of the computer assistant you need to hire. Certain computer assistant roles might require a full-time employee, whereas others can be done by part-time workers or contractors.
You should also consider the ideal background you'd like them a computer assistant to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a computer assistant that fits the bill.
The following list breaks down different types of computer assistants and their corresponding salaries.
| Type of Computer Assistant | Description | Hourly rate |
|---|---|---|
| Computer Assistant | Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more | $12-39 |
| Desk Support Technician | A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information... Show more | $12-29 |
| Information Systems Technician | An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies... Show more | $13-35 |
Including a salary range in your computer assistant job description is one of the best ways to attract top talent. A computer assistant can vary based on:
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York | $60,782 | $29 |
| 2 | Pennsylvania | $55,967 | $27 |
| 3 | Washington | $55,358 | $27 |
| 4 | North Carolina | $52,106 | $25 |
| 5 | California | $51,916 | $25 |
| 6 | Texas | $50,240 | $24 |
| 7 | South Carolina | $49,005 | $24 |
| 8 | Oregon | $48,246 | $23 |
| 9 | Florida | $47,617 | $23 |
| 10 | Virginia | $47,498 | $23 |
| 11 | Missouri | $46,335 | $22 |
| 12 | Massachusetts | $45,903 | $22 |
| 13 | Kansas | $45,854 | $22 |
| 14 | Ohio | $45,170 | $22 |
| 15 | Indiana | $43,157 | $21 |
| 16 | New Mexico | $41,684 | $20 |
| 17 | Nebraska | $39,994 | $19 |
| 18 | Iowa | $39,481 | $19 |
| 19 | Utah | $39,345 | $19 |
| 20 | South Dakota | $38,038 | $18 |
| Rank | Company | Average salary | Hourly rate | Job openings |
|---|---|---|---|---|
| 1 | Bristol-Myers Squibb | $131,974 | $63.45 | |
| 2 | Memorial Sloan Kettering Cancer Center | $126,145 | $60.65 | |
| 3 | California Polytechnic State University | $83,334 | $40.06 | |
| 4 | Massachusetts Institute of Technology | $76,185 | $36.63 | 2 |
| 5 | UC Santa Barbara | $71,144 | $34.20 | |
| 6 | Olsson | $67,984 | $32.68 | |
| 7 | State University of New York College at Cortland | $65,741 | $31.61 | 1 |
| 8 | Maganti IT Resources | $59,877 | $28.79 | |
| 9 | Internal Revenue Service | $56,046 | $26.95 | |
| 10 | CARE | $55,817 | $26.84 | 3 |
| 11 | Bellevue Jr/Sr High School | $55,399 | $26.63 | |
| 12 | Hilton CSD | $52,722 | $25.35 | |
| 13 | National Park Foundation | $50,396 | $24.23 | |
| 14 | Seattle Pacific University | $49,556 | $23.82 | |
| 15 | University of Georgia Small Business Development Center | $49,008 | $23.56 | 7 |
| 16 | Redevelopment Agency of Salt Lake City | $46,753 | $22.48 | |
| 17 | University of Central Florida | $46,182 | $22.20 | 7 |
| 18 | Army National Guard | $45,671 | $21.96 | 14 |
| 19 | W.W. Gay Mechanical Contractor | $45,478 | $21.86 | |
| 20 | United States Marine Corps | $45,376 | $21.82 |
A job description for a computer assistant role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a computer assistant job description:
To find the right computer assistant for your business, consider trying out a few different recruiting strategies:
Recruiting computer assistants requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.
Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.
Sometimes, it's not enough to interview computer assistant candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Once you've decided on a perfect computer assistant candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.
It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.
To prepare for the new computer assistant first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.
Recruiting computer assistants involves both the one-time costs of hiring and the ongoing costs of adding a new employee to your team. Your spending during the hiring process will mostly be on things like promoting the job on job boards, reviewing and interviewing candidates, and onboarding the new hire. Ongoing costs will obviously involve the employee's salary, but also may include things like benefits.
You can expect to pay around $47,077 per year for a computer assistant, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for computer assistants in the US typically range between $12 and $39 an hour.