Assistant Community Manager jobs at Continental Realty Co.

Community Manager for Falls Village - Baltimore, MD As the Community Manager you will manage the asset to increase profitability through day-to-day operational and financial management as well as overall resident satisfaction. This community contains 320 apartment-homes. Most Important Responsibilities Prepares and maintains the revenue, expenses, physical and economical occupancy in accordance with the budget and projections. Manages community inspections in accordance with CRC requirements. Successfully manages renewals for resident retention and rent growth goals. Assist with coaching and developing all team members. Reporting on traffic and market trends to capture reasons for leasing and any objections, which will result in regular pricing recommendations. Manage marketing efforts throughout the year to assist in traffic generation and building relationships in the market. Delinquency management. Ensure make readies are complete, so we continue to deliver a quality product in a timely fashion. Works directly with Regional Manager and Asset Management to report on the state of the community, market, and financial performance and make necessary recommendations. Strong organizational, multi-tasking and problem-solving skills. Responds to any potential housing violations and liability concerns about the community. Overseeing large capital projects and communicating between multiple departments, including upcoming common area renovations. Most Important Qualifications Minimum of 4-5 years industry experience, management exp required. Demonstrated ability to train and coach team members. CALP, CAM or ARM certification preferred. Ability to effectively write reports and business correspondence. Knowledge of federal, state, and local laws, regulations concerning the multifamily industry, fair housing requirements, and employee safety. Demonstrated ability to independently handle resident issues. Organization skills, strong follow up, attention to detail and ability to multitask. Founded in 1960, we own and operate all of our assets (10,000+ apartment-homes) and invest in the long term. Certified as a Top Workplace for several years in a row currently.

At Highwoods, our focus is on providing exceptional experiences for everyone involved-our customers, employees, stakeholders, and local communities. We believe in enhancing the customer experience within our buildings by integrating hospitality and top-notch amenities, creating a truly unmatched work environment. A Day in the Life As a Highwoods Assistant Property Manager, you will be part of a team that strives to provide best-in-class service to customers in full-service commercial office buildings in the Atlanta Market. We're seeking someone passionate about crafting dynamic experiences and fostering a sense of community for our diverse customer base within the portfolio. The Assistant Property Manager plays an important role supporting the property management team in managing the portfolio's operational and financial health. The PM team is charged with ensuring our buildings are well-maintained and effectively run while also enhancing the customer experience through creative programming, community building, and strategic local partnerships, making the space not only functional but also a preferred destination. The PM team has a dual responsibility, which is essential for achieving operational excellence and fostering a vibrant community atmosphere across our properties. WORK PERFORMED: * Build strong customer relationships by proactively addressing customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service * Assist with customer relations opportunities to promote open communication and customer satisfaction * Help ensure the strong financial performance of the assets within the assigned portfolio * Assist with researching, preparing, and implementing annual budgets including coordination of certain revenue, operating expenses, and capital expenditures for building improvements * Review and code invoices and submit for approval * Assist with negotiating and managing vendor contracts * Conduct regular property inspections to prevent problems/identify opportunities * Adhere to company policies and ensure compliance with OSHA standards, building codes, governmental agency directives * Assist with review and monitoring of daily work order report and weekly outstanding work order report * Initiate customer billings as needed * Help with coordination of customer move-ins and move-outs; following up as needed on punch list inspections * Review and understand leases related to assigned portfolio * Assist with coordinating customer projects and follow-up on customer work requests * Identify and implement procedures to minimize insurance risks. JOB REQUIREMENTS: * Effective organization and time management skills * Strong interpersonal skills * Detail-oriented and analytical * Excellent written and oral communication skills * Computer proficiency MS Office and Internet * Proven record of providing excellent internal and external customer service * Knowledge of basic business and accounting practices * Present self in a professional manner at all times * Must exhibit a high level of initiative * Possesses good problem-solving and decision-making abilities. EDUCATIONAL/EXPERIENCE: * 2-4 years experience in commercial property management highly desirable * Bachelor's Degree preferred * Budgeting/reporting experience helpful WORK ENVIRONMENT: This job operates in a professional office environment, as well as throughout a variety of properties. May be exposed to construction sites and various weather conditions. This role routinely uses standard office equipment such as computers, scanners, phones, and video conferencing equipment. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk, hear, see, sit, stand, and walk for prolonged periods of time; use hands to finger, handle and feel; and reach with hands and arms. The employee may occasionally need to climb, balance, bend, and crouch. Must be able to inspect all areas of the properties, including roof and basement. The employee may occasionally lift, push, or pull up to 25 pounds. Ability to read, understand and to communicate information and ideas clearly in writing and orally required.

As a Highwoods Assistant Property Manager, you will support the property management team, managing approximately 2 million square feet of Class A Commercial Office Hi-Rise and Mid-Rise suburban buildings. You will help ensure that the buildings are well-maintained and effectively run. This position will represent Highwoods professionally to customers, vendors, and the public while championing efforts to enhance the customer journey and foster a customer-centric culture. KEY RESPONSIBILITIES: * Build strong customer relationships by proactively addressing customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service. * Assist with customer relations opportunities to promote open communication and trust between Highwoods and our customers. * Assist with efforts to help drive customer retention and increase overall customer satisfaction. * Help ensure the strong financial performance of the assets within the assigned portfolio. * Assist with researching, preparing, and implementing annual budgets including coordination of certain revenue, operating expenses, and capital expenditures for building improvements. * Review and code invoices and submit for approval. * Assist with managing capital improvement projects as needed. * Look for and offer recommendations to reduce operating expenses. * Assist with negotiating and managing vendor contracts and managing vendor services on-site. * Conduct regular property inspections to prevent problems/identify opportunities. * Adhere to company, division and department policies and procedures and ensure property compliance with OSHA standards, building codes, regulations, and governmental agency directives. * Assist with review and monitoring of daily work order report and weekly outstanding work order report. * Initiate customer billings as needed. * Help with coordination of customer move-ins and move-outs; following up as needed on punch list inspections. * Assist with assuring optimal functioning of building systems (example, HVAC, fire/life safety, elevators, and security systems) * Review and understand leases related to assigned portfolio. * Assist with coordinating customer projects and follow-up on customer work requests. * Identify and implement procedures to minimize insurance risks. * Responsible for the field activities associated with a property or portfolio of properties * Field, track and respond to customer service requests in a timely and thorough manner * Assist with Accounts Receivable as needed * Be available as needed on a rotating basis to perform on-call duties and maintain a status of active communication QUALIFICATIONS/KNOWLEDGE, SKILLS, ABILITIES: * Proactive attitude and a genuine passion for delivering exceptional customer experiences. * Effective organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. * Strong interpersonal skills, including the ability to communicate effectively with diverse stakeholders and build positive relationships. * Proactive mindset with a focus on continuous improvement and problem-solving. * High level of professionalism, integrity, and discretion in dealing with sensitive information and situations. * Detail-oriented and analytical, with the ability to review leases, financial statements, and operational reports with accuracy. * Flexibility and adaptability to changing priorities and environments. * Excellent written and oral communication skills, with proficiency in MS Office and internet applications. * Knowledge of basic business practices. * Willingness to obtain North Carolina Real Estate License. EDUCATION/EXPERIENCE: * Bachelor's degree preferred or an equivalent combination of education & experience will be considered. * 2-4 years' experience in full service commercial property management highly desirable. * Budgeting or other financial experience preferred. Why Join Our Team At Highwoods you will be part of our people-focused culture, which is a supportive environment where your growth and success are as important as that of our customers. With our customer-centric design, everything we do is driven by the goal of delivering greater value to our customers, their teams and our shareholders. We build and operate spaces that are more than workplaces; they are vibrant parts of the community where success and creativity flourish. What Sets Us Apart As part of the Highwoods team, you're not just taking on a job; you're joining a culture that values integrity, collaboration, and growth. We believe our culture is the key to success in the dynamic world of commercial real estate. Every member of our team plays a role in defining and upholding this culture-it's not just words on a page, but a way of working and living every day. We are more than just a commercial real estate company-we are in the business of creating remarkable workplaces that inspire and support growth, community and connection. Our mission is to build environments and experiences that empower our teammates and customers to achieve more together. When you join Highwoods, you'll bring your unique skills, experiences, and values to life through our shared mission. Together, we create a thriving workplace where every teammate has the support and opportunity to make a meaningful impact. WORK ENVIRONMENT/PHYSICAL REQUIREMENTS: This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, and video conferencing equipment. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work is of a general office nature; while performing the duties of this job, the employee is regularly required to sit, talk, hear, and see; required to use arms and hands to reach; typing on computer keyboard and using phone is required. May occasionally lift, push, or pull up to 25 pounds. Ability to read, understand, and to communicate information and ideas clearly in writing and orally is required.

As a Highwoods Assistant Property Manager you will support the property management team managing approximately 2m square feet of Class A Commercial Office Hi-Rise and Mid-Rise Suburban buildings, retail and parking decks in North Raleigh, with hands-on customer service, including event coordination and operational assistance. This role assists with ensuring buildings are well-maintained and effectively run, in accordance with company policies, procedures and standards. Develop knowledge and skill in the areas of income/expense management and physical facilities management and customer relations while working with the assigned Manager. You'll represent Highwoods professionally to customers, vendors, and the public while championing efforts to enhance the customer journey and foster a customer-centric culture. KEY RESPONSIBILITIES: * Build strong customer relationships by proactively addressing customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service. * Assist with customer relations opportunities to promote open communication and trust between Highwoods and our customers. * Assist with efforts to help drive customer retention and increase overall customer satisfaction. * Help ensure the strong financial performance of the assets within the assigned portfolio. * Assist with researching, preparing, and implementing annual budgets including coordination of certain revenue, operating expenses, and capital expenditures for building improvements. * Review and code invoices and submit for approval. * Assist with managing capital improvement projects as needed. * Look for and offer recommendations to reduce operating expenses. * Assist with negotiating and managing vendor contracts and managing vendor services on-site. * Conduct regular property inspections to prevent problems/identify opportunities. * Adhere to company, division and department policies and procedures and ensure property compliance with OSHA standards, building codes, regulations, and governmental agency directives. * Assist with review and monitoring of daily work order report and weekly outstanding work order report. * Initiate customer billings as needed. * Help with coordination of customer move-ins and move-outs; following up as needed on punch list inspections. * Assist with assuring optimal functioning of building systems (example, HVAC, fire/life safety, elevators, and security systems) * Review and understand leases related to assigned portfolio. * Assist with coordinating customer projects and follow-up on customer work requests. * Identify and implement procedures to minimize insurance risks. * Responsible for the field activities associated with a property or portfolio of properties * Field, track and respond to customer service requests in a timely and thorough manner * Assist with Accounts Receivable as needed * Be available as needed on a rotating basis to perform on-call duties and maintain a status of active communication QUALIFICATIONS/KNOWLEDGE, SKILLS, ABILITIES: * Proactive attitude and a genuine passion for delivering exceptional customer experiences. * Effective organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. * Strong interpersonal skills, including the ability to communicate effectively with diverse stakeholders and build positive relationships. * Proactive mindset with a focus on continuous improvement and problem-solving. * High level of professionalism, integrity, and discretion in dealing with sensitive information and situations. * Detail-oriented and analytical, with the ability to review leases, financial statements, and operational reports with accuracy. * Flexibility and adaptability to changing priorities and environments. * Excellent written and oral communication skills, with proficiency in MS Office and internet applications * Knowledge of basic business practices * Willingness to obtain North Carolina Real Estate License. EDUCATION/EXPERIENCE: * Bachelor's degree preferred or an equivalent combination of education & experience will be considered. * 2-4 years' experience in full service commercial property management highly desirable. * Budgeting or other financial experience preferred. Why Join Our Team At Highwoods you will be part of our people-focused culture, which is a supportive environment where your growth and success are as important as that of our customers. With our customer-centric design, everything we do is driven by the goal of delivering greater value to our customers, their teams and our shareholders. We build and operate spaces that are more than workplaces; they are vibrant parts of the community where success and creativity flourish. What Sets Us Apart As part of the Highwoods team, you're not just taking on a job; you're joining a culture that values integrity, collaboration, and growth. We believe our culture is the key to success in the dynamic world of commercial real estate. Every member of our team plays a role in defining and upholding this culture-it's not just words on a page, but a way of working and living every day. We are more than just a commercial real estate company-we are in the business of creating remarkable workplaces that inspire and support growth, community and connection. Our mission is to build environments and experiences that empower our teammates and customers to achieve more together. When you join Highwoods, you'll bring your unique skills, experiences, and values to life through our shared mission. Together, we create a thriving workplace where every teammate has the support and opportunity to make a meaningful impact. WORK ENVIRONMENT/PHYSICAL REQUIREMENTS: This role routinely uses standard office equipment such as computers, phones, and video conferencing equipment. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work is of a general office nature; while performing the duties of this job, the employee is regularly required to sit, stand, stoop, balance, walk, kneel, crouch, talk, hear, and see; required to use arms and hands to reach; typing on computer keyboard and using phone is required. Must be able to inspect all areas of the properties, including roof, and/or basement. May occasionally lift, push, or pull up to 25 pounds. This job description is intended to provide a general overview of essential responsibilities and requirements. It is not an exhaustive list of all duties, skills, or working conditions associated with the position.

Benefits: 401(k) matching Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance The Assistant Community Manager will assist in overseeing day-to-day operations at the community alongside the Community Manager. As an Assistant Community Manager, you will be front-and-center to assist the Leasing team with marketing and resident relations, with a focus on keeping financial records accurate and managing business operations. You are also ready and willing to assist your Leasing team with showing apartments, provide resident service support, participate in resident retention efforts, and organize and participate in community events. You will be responsible for also effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing, and resident relations for the community. The Community Manager is your direct leader, and you will fill in when needed to ensure that your team is motivated, having fun, and keeping the residents as happy as can be! Responsibilities Maintaining the office and resident files with integrity in a confident and secure manner. Performs marketing and leasing functions to maintain budgeted or greater occupancy for the property. Keep current on the businesses and retain nearby, hiring trends, new construction and any other aspects of the sub-market and overall market that could impact occupancy and/or income of the property. Taking on leasing responsibilities including leasing apartments when needed. Assessing move out condition of apartments and have a final account statement sent with the final disposition. Inspecting make ready apartments prior to move in. Promptly attending to resident comments and/or complaints, with a smile and solution focused approach. Ensuring that all team members are friendly, open and available to the residents and co-workers, while discouraging non-fraternization. Implements effective resident retention programs, such as move-in and service follow up. Maintain excellent resident relations and the ability to respond to resident concerns to avoid escalation of the problem. Managing and monitoring all rental collections and making daily deposits and reconciliations monthly. Enforce rent collection policy. Responsible for processing invoices alongside the Community Manager Safeguarding and assuring all monies received on the property are properly deposited and entered into the system timely. Monitor renewals. Distribute and follow-up on renewal notices. Produce monthly reports for Community Manager. Immediately inform and refer any liability claim, legal complaint, or other violation to the Community Manager, Regional leadership and corporate office. Always maintain a professional appearance and attitude. Some responsibilities and duties may not be specifically addressed within this job description. Compensation: $25.00 - $27.00 per hour

Benefits: 401(k) matching Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance The Assistant Community Manager will assist in overseeing day-to-day operations at the community alongside the Community Manager. As an Assistant Community Manager, you will be front-and-center to assist the Leasing team with marketing and resident relations, with a focus on keeping financial records accurate and managing business operations. You are also ready and willing to assist your Leasing team with showing apartments, provide resident service support, participate in resident retention efforts, and organize and participate in community events. You will be responsible for also effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing, and resident relations for the community. The Community Manager is your direct leader, and you will fill in when needed to ensure that your team is motivated, having fun, and keeping the residents as happy as can be! Responsibilities Maintaining the office and resident files with integrity in a confident and secure manner. Performs marketing and leasing functions to maintain budgeted or greater occupancy for the property. Keep current on the businesses and retain nearby, hiring trends, new construction and any other aspects of the sub-market and overall market that could impact occupancy and/or income of the property. Taking on leasing responsibilities including leasing apartments when needed. Assessing move out condition of apartments and have a final account statement sent with the final disposition. Inspecting make ready apartments prior to move in. Promptly attending to resident comments and/or complaints, with a smile and solution focused approach. Ensuring that all team members are friendly, open and available to the residents and co-workers, while discouraging non-fraternization. Implements effective resident retention programs, such as move-in and service follow up. Maintain excellent resident relations and the ability to respond to resident concerns to avoid escalation of the problem. Managing and monitoring all rental collections and making daily deposits and reconciliations monthly. Enforce rent collection policy. Responsible for processing invoices alongside the Community Manager Safeguarding and assuring all monies received on the property are properly deposited and entered into the system timely. Monitor renewals. Distribute and follow-up on renewal notices. Produce monthly reports for Community Manager. Immediately inform and refer any liability claim, legal complaint, or other violation to the Community Manager, Regional leadership and corporate office. Always maintain a professional appearance and attitude. Some responsibilities and duties may not be specifically addressed within this job description.

Summary/Objective Leads a branch team in delivering the Bank's brand promise and in meeting the Bank's business objectives. Serves as a leader, coach, and role model for team members in developing new customer relationships, solidifying existing customer relationships and delivering high-quality customer experiences. Achieves assigned sales goals. Ensures efficient and effective branch operations. Essential Functions Coaches, manages, and trains team members to deliver high-quality sales and service experiences consistently in the Bank's branches. Consistently employs the Bank's sales management practices: new customer onboarding, lobby leadership, huddles, white boards, coaching, and sales team meetings. Motivates team members to achieve assigned sales goals. Serves as a role model for team members and colleagues in the delivery of the Bank's brand promise and values. Develops and maintains strong knowledge across the full range of products and services that the Bank has to offer. Develops solid understanding of the assigned branch market. Prospects and identifies opportunities for new business. Monitors and communicates local competitive activities. Leads branch team in executing effective operational and quality control to provide high-quality, efficient customer service, ensure compliance, and risk mitigation, by following established policies and procedures and making sound business decisions. Partners with various lines of businesses across the bank to identify opportunities for new business banking relationships. Manages relationships with business banking customers in partnership with Treasury Management and Commercial Banking. Identifies opportunities for consumer mortgage relationships and presents quality leads to Mortgage Officers. Identifies opportunities for Wealth Management relationships and presents quality leads to Wealth Advisors. Represents the Bank within the community. Identifies and participates in community and business events for increasing awareness of and interest in Burke & Herbert Bank. Participates in Bank sponsored activities and events, including evening management meetings and weekend functions. Solves complex customer servicing issues and handles difficult customers effectively. Mentors and develops team of branch representatives with varying skill sets and experience (Tellers, Relationship Bankers) to achieve service, sales and operational excellence. Ensures effective team member communication. Identifies and supports training and development opportunities. Provides ongoing coaching, prepares performance evaluations and take disciplinary actions. Attends educational functions, classes, and learning/development sessions as assigned by Senior Management. The duties of this position must be performed from the physical branch or bank location in order to best service the needs of the customers or support the Bank facilities. Skills/Abilities Strong coaching, motivational, and training skills focusing on sales, service and operations. Excellent oral and written communication skills. Strong organizational skills. Proven sales experience to include prospecting, developing strong business relationships and meeting/exceeding sales goals. Strong analytical and decision-making skills. Ability to resolve problems effectively and efficiently. Strong ability to handle difficult customers. Education and Experience High School or Equivalent Two plus years of commercial branch banking experience including experience leading a team. Microsoft Office and Internet Skills. Supervisory Responsibility This position has supervisory responsibilities. Work Environment This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face-to-face meetings, and on the computer. Physical Demands This position requires manual dexterity, ability to lift files and opening cabinets, bending, stooping or standing as necessary. Travel Travel may be required for this position. This position is classified as non-exempt, and as such it is paid on an hourly basis. The pay range for this position is $22.00 - $23.00 per hour. Other compensation includes overtime paid at one and one-half times the normal hourly rate for any hours worked in excess of 40 in a workweek. Eligible for incentive compensation. This position is classified as full-time and the benefits package includes health insurance, dental insurance, vision insurance. Employees may select from coverage options which range from employee only to family coverage. Full-time employees receive Paid Time Off (PTO), a paid holiday schedule, paid bereavement, and paid parental leave. Benefits also include company paid life insurance and paid long-term disability coverage. Our bank also offers a 401(k) with a company match. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek. The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates to achieve desired business outcomes. The Assistant Manager will be the “Manager on Duty” (MOD) in the absence of the Community Manager. The Assistant Community Manager may assist with scheduling and providing work assignments. This leader will consistently seek improve the sales process through guiding, coaching, and training staff. MAJOR RESPONSIBILITIES: Greet prospective residents and create a personal connection while determining housing needs and preferences. Answer incoming calls and handle accordingly, whether prospect call, resident issue, or service request etc. Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner. Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors. Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily. Ensure the office, clubroom, apartment models, and “market ready” units meet Mill Creek Residential standards. Assist in Social Media advertising as directed by the Manager. Assist in the preparation of move-ins by walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager. Be familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents. Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis. Issue appropriate notices when necessary (i.e. late payment notices, eviction notices, returned check memos). Complete all new lease and renewal paperwork, including related addendums. Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations. POSITION REQUIREMENTS: Requires 2 years of progressive responsibility in on-site property management role, or related central office property management experience. Champion the Mill Creek Brand Promise, Core Values, Service Standards and Manifesto. High School Diploma or equivalent required; college degree preferred. Previous leasing experience preferred. Must have working knowledge of Microsoft Office Suite (Word, Excel, Outlook), plus hands-on experience with YARDI and Entrata. Must have basic knowledge of Fair Housing laws and OSHA requirements. Commitment to, and passion for, providing outstanding customer service. Ability to perform basic arithmetic; such as, addition, subtraction, multiplication and division. Strong communication skills (written and verbal). Mill Creek is an Equal Opportunity Employer Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek. The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates toward the achievement of desired business outcomes. The Assistant Manager will be the “Manager on Duty” (MOD) in the absence of the Community Manager. The Assistant Community Manager may assist with scheduling and providing work assignments. This leader will consistently improve the sales process through guiding, coaching, and training Senior/Leasing Consultants. Essential Functions/Responsibilities Sales and Marketing Warmly greet prospective residents and create a personal connection while determining needs and preferences Answer all incoming calls and handle accordingly, whether prospect call, resident issue, service request etc. Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition Assist in Social Media advertising as directed by the Manager Assist in the preparation of move-ins, such as, walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents Address and complete all other duties as assigned Operational Standards Accept rents and make deposits Maintain accurate records in Yardi. Update all rents, deposits and application fees received by residents on a daily basis. Issue appropriate notices when necessary (i.e. late payment notices , eviction notices, returned check memos) Update reports daily regarding notices to vacate, vacancy report, activity report and provide pertinent information to Community Manager Participate in Revenue Management calls when applicable Oversee normal duties of Concierge and Leasing Consultants (based on Manager's request and staffing structure) Complete all new lease and renewal paperwork, including related addendums Complete resident communications when applicable Attend training classes/meetings as required or recommended by management Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations Address and complete all other duties as assigned Customer Service Understand and support the customer experience vision for Mill Creek Residential Communicate service guarantees and customer service standards to prospective and current residents Take ownership to personally address and resolve customer concerns in a timely professional manner Support new residents during move-in process. Assist with lease renewals, move-outs, and resident transfers Contribute ideas for improving resident satisfaction to the Community Manager Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention Accept service requests from residents and route to service department for prompt processing Follow up to ensure the request has been completed and resident is satisfied Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager Embody the Mill Creek mission, values and brand promise in all that he or she does Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto Address and complete all other duties as assigned Education and/or Experience High School diploma or equivalent (GED), Bachelor's degree preferred 2 years multi-family leasing or related property management experience or equivalent experience Commitment to, and passionate for, providing outstanding customer service Strong communication skills (written and verbal) Multi Family or related property management experience, retails sales or hospitality experience Skills/Specialized Knowledge Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication Exercise professional judgement to take ownership of and resolve issues and problems with residents In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community Continuous research of area competitors such as pricing, amenities, features etc. Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices Capable of travelling between two or more communities, if necessary Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked About the Benefits of joining the Mill Creek Team Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays Mill Creek is an Equal Opportunity Employer Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

Benefits: 401(k) Competitive salary Dental insurance Health insurance Paid time off Training & development Vision insurance Property Type: Mid-Rise Multifamily Stage: Stabilized Schedule: Monday through Friday. Weekends if needed. SUMMARY The Property Manager is responsible for the overall performance and operation of the community, ensuring financial goals are met, resident satisfaction is maintained, and property standards are upheld. This role oversees leasing, budgeting, capital improvements, vendor management, compliance, and resident relations, while leading the on-site team to excellence. JOB DESCRIPTION Oversee daily pricing strategies, leasing promotions, and renewal processes Approve new lease applications, move-ins, and transfers Review and approve final account statements, including Move-Out charges Monitor and manage collections, delinquencies, and bad debt Manage operating budget, expense tracking, and financial forecasting Prepare and analyze variance reports Review and complete pre-close and monthly accounting closeout procedures Manage purchase orders and invoices for accuracy and compliance Conduct and oversee regular property inspections to ensure asset integrity Review and approve service requests and unit make-readies for quality control Coordinate vendor access and manage service provider performance Oversee utility usage and billing for efficiency and compliance Manage capital improvement projects, including bids, contracts, and execution Attend court proceedings related to evictions and legal matters Ensure compliance with local business regulations and licensing requirements Maintain accurate records of Notices to Vacate (NTVs) and resident files Ensure adherence to Fair Housing laws and company policies Respond to and manage all resident escalations with professionalism Review and analyze resident satisfaction surveys; implement improvement strategies Network with local competitors and community organizations for market insight Foster a positive resident experience and community reputation Lead contract negotiations with vendors and service providers Oversee key management and access control systems Serve as the escalation point for complex issues and high-level resident concerns The salary range for this position is $75,000 to $90,000 Additional Compensation: Employee compensation within the posted salary range is determined by several factors, including business needs, relevant experience, current skill set, and geographic location. In addition to base pay, this position may qualify for bonus opportunities on a weekly, monthly, and/or quarterly basis. Qualifications: BA/BS in business, sales, or related field, relevant experience, or a combination Successful supervisory experience 3+ years experience in a property management role preferred The ability to build, lead, and serve on teams Strong marketing skills required Advanced mathematical skills and ability to analyze and explain financial reports Strong working knowledge of MS Office Suite including MS Excel Superior interpersonal skills and the ability to provide exceptional customer service Strong time management skills and the ability to multi-task required Knowledge of Yardi Voyager, or other similar programs preferred Physical Demands: The position requires the ability to stand, walk, or sit for extended periods, as well as bend, stoop, climb ladders, reach, carry objects, and crawl in confined spaces. Work may take place both indoors and outdoors in all weather conditions, including rain, snow, heat, hail, wind, and sleet. Candidates must be able to independently push, pull, lift, carry, or maneuver up to 25 pounds, and up to 50 pounds with assistance. Occasional or regular travel may be required to support other properties, attend training sessions, participate in business meetings, or fulfill other job-related duties. A flexible schedule is essential, including availability for on-call responsibilities during evenings, weekends, and holidays

Property Manager Location: Open to Charlotte, NC or Atlanta, GA. This role will be full time on site. Your role This highly visible role offers you the opportunity to take ownership of the overall management and maintenance for Digital Realty's property. As Property Manager, you will enjoy working independently yet within a dynamic and supportive management structure, where you will oversee a staff of direct reports and make your mark on the operations of data center facility by leveraging your property management, leadership and problem solving skills. If you're a self-driven property management professional eager to join a leading global data center solutions provider with an excellent industry track record and tremendous potential for continuous, ongoing growth, we look forward to hearing from you. What you'll do As the Property Manager, you will be responsible for all financial aspects and the overall management and maintenance of the building, including a robust mechanical and electrical infrastructure that was built specifically for our customer. More specifically, you will: Oversee and be responsible for the planning, budgeting and control of operating and capital expenditures. Manage the preparation of annual budgets, forecasts, monthly reports, and variance reports. Supervise the accounts receivable and accounts payable process, including collection of rent, accruals, payment of expenses, common area maintenance estimates, tune-ups, reconciliations, compliance with lease terms, and preparation of all related documentation. Oversee the compliance of all customer lease agreements to ensure all obligations of the Landlord and Customer are being met. Respond to customer requests and needs and coordinate with the Property Management and Technical Operation Teams to solve the issues. Maintain strong relationship with customers. Oversee the selection and performance of vendor services, including preparation of request for proposals and service agreements; monitor vendor performance to ensure compliance and standards established in the service agreement are being met; supervise scheduling and facilitating maintenance with vendors and customers. Perform property inspections on a regular basis; make recommendations to maintain/enhance the asset. Maintain a strong relationship with the Asset Manager and Technical Operations Team for the portfolio to ensure that all corporate objectives are being met. Supervise and manage team members to ensure exceptional performance is being achieved. Set and attain performance goals. Responsible for the development, coaching, and counseling of the team members. What you'll need The ideal candidate for this role will either have extensive experience as a property manager or some experience in property management combined with data center experience as well. Additionally, in order to be a good fit for this opportunity you will have: A bachelor's degree preferably in Business, Real Estate, or Finance, or the comparable experience. Four to seven years of related experience in COMMERCIAL property management A strong understanding of financial terms and principals and the ability to analyze and conduct complex financial and business decisions. The ability to effectively resolve situations or complaints from customers, employees, or management. Basic knowledge and understanding of common terms and components related to HVAC and electrical infrastructure (including primary and back-up systems). Proficiency in Microsoft Word and Excel. The ability to express ideas clearly in written and verbal communications, with the capability to create complex financial and business related documents. Strong organizational skills and detail orientation. A proven record of providing excellent internal and external customer service. Experience with acquisitions and implementing / creating new systems and procedures would be a strong plus. Tenant improvement and construction experience is also preferred. Must be willing and able to travel for training and orientation purposes A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL , the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx ) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter. Operations Our Operations team keeps our customers' infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us. Health and Safety Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress. Our Compensation Philosophy Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! of Property Manager in Emerald Isle, North Carolina. Property Manager What you'll do: The Property Manager provides exceptional customer service to attract and serve our guests and ensure that we meet our financial goals. Our Property Holiday Trav-L located in Emerald Isle, NC is looking for a Property Manager to oversee our RV Campground. Your job will include: Provide exceptional customer service to residents and guests to ensure an excellent experience. Manage the resources and assets of the property, including buildings and amenities. Conduct marketing activities to attract new customers. Hire and manage resort employees. Prepare, manage and analyze the operational budget of the resort. Maximize the profitability of the property. Maintain the resort and ensure that it's clean and attractive. Partner with the marketing team to attract new guests. Analyze, prepare and manage the operational budget of the resort to improve its profitability. Your skills and experience include: Bachelor's degree, or a combination of education and equivalent experience. 5+ years of property management experience, preferably in an RV or manufacturing home community setting. Strong operations skills and a thorough understanding of the complexities of this position. At least one year of experience in customer service and exceptional customer service skills. Excellent skills in Microsoft Office and other web-based applications. Valid driver's license, good driving record and current auto insurance. Experience in sales and/or marketing preferred. In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time. We invite you to visit our web site at ********************************* for additional information regarding our exceptional resort communities. As an Equal Opportunity Employer, we welcome and thank all applicants.

The purpose of the Leasing Mansager is to lease apartments, retain residents through customer service, and handle administrative and financial responsibilities for their assigned community. In addition, the Leasing Manager will train, manage and coach a group of leasing professionals. Primary Functions: I. Leasing Responsibilities: A. Manage Leasing Professionals to ensure leasing procedures are followed on a daily basis. Train New Leasing Professionals. B. Manage availability guidelines. C. Review leasing follow up weekly. D. Provide weekly reports to management concerning previous week's traffic and leases through communication with Leasing Professionals and surveying area competitive properties. E. Resolve leasing issues with apartments, applicants and residents. F. Coordinate resident renewals with Leasing Professionals. G. Act as liaison between management and leasing staff for rental rates and updates. H. Receive incoming phone calls from prospects in a professional and welcoming manner and entice them to visit the community. Check the answering service for messages and follow up on all messages, as necessary. I. Visually inspect entire property (office, models, compactor, vacant units and amenity areas) daily for cleanliness and overall appearance. This can include, but is not limited to, picking up trash off the ground, operating the trash compactor, carrying cleaning supplies and/or vacuum up or down stairs to apartment homes, as well as cleaning apartments to bring to resident ready standards. J. Lease apartments to qualified prospects. K. Schedule move-ins in such a way as to minimize rent loss. L. Escort a future resident to an apartment home and to all amenity areas. M. Drive a golf cart or walk with prospects. N. Prepare all paperwork needed before submitting lease files for verification. O. Verify applications and process file quickly through phone calls and correspondence. Submit to manager for approval. Set up file for move-in. P. Turn in traffic and phone recap weekly to the Community Director. Q. Follow up with each visitor within 24 hours via personal phone call and send a personal note/e-mail for them to receive within seven days of their visit. R. Any other projects or assignments given by Community Director or Regional Director. II. Marketing: A. Perform marketing outreach to area businesses and large companies. B. Attend Chamber and Area Functions on behalf of community. C. Assist in development of marketing materials. D. Obtain approval for ordering of marketing supplies/giveaways. E. Develop and maintain corporate relationships. F. Update community website with rental rate updates. G. Perform bi-weekly Market Surveys. H. Assist management/owners with special marketing projects. III. Customer Service Responsibilities: A. Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling. B. Read and/or listen to resident requests/complaints. C. Receive resident complaints in a calm and open manner. D. Resolve resident conflict. E. Carry and deliver flowers, newsletters, correspondence, etc. to residents' apartments when necessary. F. Coordinate, set up, attend and clean up after resident functions (food, tables, display areas, etc.). G. Use effective negotiation tactics to retain residents in order to renew lease terms. H. Prepare monthly community newsletter/calendar for residents. IV. General Office/Administrative Responsibilities: A. Coordinate Leasing Professionals schedule for Saturday work and general office responsibilities. B. Immediately contact the Community Director or the Regional Director regarding any emergencies. C. Conduct move-in, move-out and turnkey inspections and follow through with any concerns. D. Maintain key closet procedures to ensure proper control of access and security on the property. E. Receive and acknowledge resident notices and prepare files. F. Maintain dress code as outlined in the policy manual and ensure Leasing Team adheres to the policy and uniform schedule. G. Assist in Lease renewal procedure by: i. Completing lease renewal printout and submitting to Community Director for approval. ii. Contacting each resident by phone prior, to 75 days before the end of their initial term. iii. Sending renewal letters to those residents you are unable to reach by phone. iv. Typing new leases. v. Following up on any promises made at time of renewal. H. Assemble move-in packages. I. Keep all filing current. J. Operate office alarm system in conjunction with opening and closing the office. K. Deliver thorough move-in presentation to new residents. L. Calculate daily rent, prorate charges, late fees and percentages. M. Write up all maintenance requests upon receipt. V. Qualifications: A. Special Skills Required 1. Ability to effectively communicate with people 2. Ability to maintain a professional image 3. Strong organizational skills 4. Strong verbal skills 5. Excellent customer service orientation 6. Assertive attitude 7. Ability to effectively "close" a sale 8. Must take and pass drug screening test 9. Ability to manage and coach team of Leasing Professionals 10. Must possess a valid Driver's License B. Knowledge 1. Experience in leasing properties to perspective residents and managing current residents. Experience using Knock, Onesite, and AIRM. REPORTS TO: Community Director, Assistant Community Director JOB CLASSIFICATION: Non-exempt. Paid coefficient overtime for all hours worked over 40 each week. EEO/AAP Our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our residents and our communities can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. This PDF document was created with CKEditor and can be used for evaluation purposes only. Physical Demands: While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle or feel objects, talk, and hear. The employee is frequently required to stand; walk; reach with hands and arms, climb, stoop, and squat. The employee is intermittently required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities. Leasing Professionals must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Understanding of Job Essentials: I acknowledge that I have read and fully understand the above requirements, which are part of my job responsibility as Leasing Professional for Titan Corp. I also certify that I am able to perform these duties. I understand Titan Corp has the right to amend or revise, as necessary, the for this position. I understand that all pre-employment screening activities are conducted in compliance with federal and state employment laws. Background checks are completed during the post-offer stage of the employment process in compliance with the Fair Credit Reporting Act requirements. I also fully understand the content of this , have had the opportunity to ask questions regarding this job description, and have had the job duties and responsibilities, requisites, and physical demands and working conditions explained to me. I am capable of performing the essential functions of this job with or without reasonable accommodation. If I need accommodation, I will ask the hiring manager for it

The Property Manager plays a pivotal role in enhancing the resident experience across at an ACC student housing community. In this role, you'll be developing and executing strategies for leasing, marketing, expense control, and facilities operations, as well as recruiting, hiring, and mentoring teams to drive performance and foster a positive work culture. The Property Manager will collaborate with university partners and internal support teams to address concerns and advocate for capital improvements that bolster property value. * Drive a continuously improving resident experience by providing direction to all leasing, marketing, and facilities operations for property, ensuring it meets ACC standard. * Recruit, hire, supervise, train, coach and develop direct reports to maximize performance; create a positive, engaging workplace for teams. * Conduct performance evaluations of direct reports and performance discussions with team members. * Collaborate with supervisor and Human Resources on compensation adjustments for direct reports. * Ensure property has well executed leasing, marketing, and facilities operations strategies in place, with timely and measurable action plans. * Set goals with direct reports, conduct performance evaluations and development plans. Collaborate with Regional Director on succession planning and cross-train for operational flexibility. * Oversee Service Manager to ensure property meets maintenance and curb appeal standards, efficient work order completion, and preventative maintenance expectations. Advocate for capital improvements as needed to maximize asset value. * Oversee Resident Experience Manager (if applicable) to ensure effective resident communications, efficient building administration, and logistics; serve as additional lease executor (if applicable), as well as oversight of collections and evictions. * Attend resident events as needed and resolve all escalated resident concerns. * Direct oversight of property performance to budget, maximizing revenue while minimizing controllable expenses and vendor costs, including utilizing vendor partnerships. * Lead communication at property to align with operational goals; implement policies to increase safe work environment for all employees. * Ensure University partners are informed and supported, as the go-to liaison, as well as attend events as needed; handle all escalated concerns. * Partner closely with support teams, including HR, Facilities, and Retail support to address concerns and for assistance to clear roadblocks for teams. * Maintain key control oversight, including key box access. * Other duties as assigned by manager. * Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. * Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion. American Campus Communities Culture Commitments * Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all. * The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash in the office and around our communities. No matter their position or duration at the organization, everyone picks up trash. * Serve as an American Campus representative and liaison in all interactions. * Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment. Skills, Knowledge and Expertise Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: * 3 years' of leadership experience in student or multi-family housing, or similar industry. * Bachelor's degree in business or relevant field preferred. * Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills. * Strong communication and collaboration skills. * Demonstrated leadership skills. Benefits & Perks * Benefits: * Dental * Vision * 401(k) with Employer Matching * Medical & Dependent Care Flexible Spending Accounts (FSA) * Life Insurance * Sick Leave * Paid Time Off * Paid Pregnancy & Childbirth Leave * Paid Paternity Leave * Health Insurance * Health Savings Account (HSA) with Employer Matching * Short-Term & Long-Term Disability * Perks: * Preferred Membership Pricing at Local & National Companies * CoreGiving Volunteer Days * Referral Program * Charity Matching Program

Community Manager for Two Addison Place - Pooler, GA As the Community Manager you will manage the asset to increase profitability through day-to-day operational and financial management as well as overall resident satisfaction. This community contains 326 apartment-homes. Competitive base salary + bonuses + $750/month rent discount for live-on (if desired) + Health/Dental/Vision/401Kmatch + paid training + fun events Most Important Responsibilities Prepares and maintains the revenue, expenses, physical and economical occupancy in accordance with the budget and projections. Manages community inspections in accordance with CRC requirements. Successfully manages renewals for resident retention and rent growth goals. Assist with coaching and developing all team members. Reporting on traffic and market trends to capture reasons for leasing and any objections, which will result in regular pricing recommendations. Manage marketing efforts throughout the year to assist in traffic generation and building relationships in the market. Delinquency management. Ensure make readies are complete, so we continue to deliver a quality product in a timely fashion. Works directly with Regional Manager and Asset Management to report on the state of the community, market, and financial performance and make necessary recommendations. Strong organizational, multi-tasking and problem-solving skills. Responds to any potential housing violations and liability concerns about the community. Overseeing large capital projects and communicating between multiple departments, including upcoming common area renovations. Most Important Qualifications Minimum of 4-5 years industry experience, management exp required. Demonstrated ability to train and coach team members. CALP, CAM or ARM certification preferred. Ability to effectively write reports and business correspondence. Knowledge of federal, state, and local laws, regulations concerning the multifamily industry, fair housing requirements, and employee safety. Demonstrated ability to independently handle resident issues. Organization skills, strong follow up, attention to detail and ability to multitask. Founded in 1960, we own and operate all of our assets (10,000+ apartment-homes) and invest in the long term. Certified as a Top Workplace for several years in a row currently.

At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth. Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people-and when our team thrives, our residents do too. Company Benefits & Perks We believe in rewarding our team with benefits that support both personal and professional well-being: Generous Paid Time Off (PTO) 401(k) with Company Matching Comprehensive Health, Dental, and Vision Insurance Health Savings Account (HSA) & Flexible Spending Account (FSA) Life Insurance & Parental Leave Employee Assistance Program (EAP) Relocation Assistance Professional Development & Advancement Opportunities Supportive, Fun, and Flexible Work Environment Access to an Unmatched Company Culture that values individuality and innovation Responsibilities The Job At-A-Glance: Mazza Grandmarc is a vibrant student housing community serving the University of Maryland. The property offers fully furnished apartments with modern finishes, a resort-style pool, fitness center, study lounges, and a lively resident atmosphere designed to enhance both academic and social success. As one of CLS Living's flagship student communities in the Mid-Atlantic region, Mazza Grandmarc presents an exciting opportunity for a motivated and energetic Leasing Manager to lead the property's leasing efforts and drive occupancy success. The ideal candidate will have a strong background in leasing and marketing strategy, proven team leadership skills, and a passion for building relationships with students and university partners. Experience in renewal campaigns, resident events, and renovation leasing is a plus. This role is perfect for a results-driven professional who thrives in a dynamic, fast-paced environment and enjoys creating a positive, high-energy community experience for residents and staff alike. Key Responsibilities:Leadership & Staff Development Support the Property Manager in cultivating a motivated, high-performing team. Lead by example through professional communication, integrity, and a results-driven mindset. Promote a friendly, service-oriented office environment that prioritizes resident satisfaction. Leasing & Marketing Drive leasing efforts to achieve and maintain target occupancy (goal: 99%). Implement and monitor leasing goals, renewal programs, and resident retention strategies. Actively conduct outreach marketing on campus and with local businesses. Support the development and execution of an annual marketing plan. Maintain in-depth knowledge of the property and local competitors through regular market research. Ensure all digital and print marketing materials are current, professional, and aligned with brand standards. Coordinate and promote resident events and community-building functions. Represent the property at university functions and in student programming partnerships. Customer Experience Deliver first-class service to residents, prospects, and parents. Resolve resident concerns professionally and promptly. Build and maintain positive relationships with residents, staff, university contacts, and the broader community. Foster a sense of community and harmony throughout the property. Property & Office Administration Maintain accurate and up-to-date records in property management software. Process leases and administrative paperwork efficiently and accurately. Support property upkeep and curb appeal by identifying areas for improvement and contributing where needed. Financial Performance Assist in achieving NOI targets through effective leasing and cost management. Support rent collection efforts to meet or exceed a 98% collection rate. Proactively identify ways to improve revenue and reduce expenses in alignment with budget goals. The activities listed above may not be all inclusive. Qualifications Qualifications & Skills: Education & Experience: Bachelor's degree preferred, or 2-5 years of experience in student or multifamily housing; or an equivalent combination of education and experience. Systems Proficiency: Strong working knowledge of Microsoft Outlook, Word, and Excel. Experience with property management software, preferably Entrata. Familiarity with both market-rate and LIHTC programs is a plus. Understanding and adherence to Fair Housing and EEO laws. What We're Looking For: We're seeking a motivated, people-centered leader with a strong sense of ownership and a passion for community. The ideal candidate will be: A natural leader who thrives on building high-performing teams and nurturing talent. A brand ambassador who lives and breathes the CLS Living culture and vision-setting the tone for your team and community. Growth-minded, with a personal drive to learn, improve, and grow within the company. Entrepreneurial in spirit-creative, proactive, and unafraid to challenge the status quo to improve the resident experience. Skilled in operations, with experience in hiring, staff development, budgeting, marketing strategy, and scheduling. We conduct criminal background and drug screening. CLS Living is very proud to be recognized as a certified Great Places to Work company. CLS Living is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Pay Range USD $22.00 - USD $24.00 /Hr.

At CLS Living, our mission is simple: to deliver an unparalleled resident experience and foster an exceptional workplace environment. We are committed to building a world-class team of passionate individuals who thrive in a culture of positivity, creativity, and continuous growth. Each day brings new opportunities to innovate, lead, and make a meaningful impact. We take pride in our vibrant, design-forward communities and in the devoted teams who manage them with care and integrity. Our success starts with our people-and when our team thrives, our residents do too. Company Benefits & Perks We believe in rewarding our team with benefits that support both personal and professional well-being: Generous Paid Time Off (PTO) 401(k) with Company Matching Comprehensive Health, Dental, and Vision Insurance Health Savings Account (HSA) & Flexible Spending Account (FSA) Life Insurance & Parental Leave Employee Assistance Program (EAP) Relocation Assistance Professional Development & Advancement Opportunities Supportive, Fun, and Flexible Work Environment Access to an Unmatched Company Culture that values individuality and innovation Responsibilities The Job At-A-Glance: CLS Living is seeking an energetic and motivated Leasing Manager to join our team! In this key role, you'll be the face of our community, delivering exceptional customer service and helping to create a positive and welcoming atmosphere for both current and prospective residents. You'll be instrumental in driving leasing performance, supporting team development, and contributing to the overall success of the property. Key Responsibilities:Leadership & Staff Development Support the Property Manager in cultivating a motivated, high-performing team. Lead by example through professional communication, integrity, and a results-driven mindset. Promote a friendly, service-oriented office environment that prioritizes resident satisfaction. Leasing & Marketing Drive leasing efforts to achieve and maintain target occupancy (goal: 99%). Implement and monitor leasing goals, renewal programs, and resident retention strategies. Actively conduct outreach marketing on campus and with local businesses. Support the development and execution of an annual marketing plan. Maintain in-depth knowledge of the property and local competitors through regular market research. Ensure all digital and print marketing materials are current, professional, and aligned with brand standards. Coordinate and promote resident events and community-building functions. Represent the property at university functions and in student programming partnerships. Customer Experience Deliver first-class service to residents, prospects, and parents. Resolve resident concerns professionally and promptly. Build and maintain positive relationships with residents, staff, university contacts, and the broader community. Foster a sense of community and harmony throughout the property. Property & Office Administration Maintain accurate and up-to-date records in property management software. Process leases and administrative paperwork efficiently and accurately. Support property upkeep and curb appeal by identifying areas for improvement and contributing where needed. Financial Performance Assist in achieving NOI targets through effective leasing and cost management. Support rent collection efforts to meet or exceed a 98% collection rate. Proactively identify ways to improve revenue and reduce expenses in alignment with budget goals. The activities listed above may not be all inclusive. Qualifications Qualifications & Skills: Education & Experience: Bachelor's degree preferred, or 2-5 years of experience in student or multifamily housing; or an equivalent combination of education and experience. Systems Proficiency: Strong working knowledge of Microsoft Outlook, Word, and Excel. Experience with property management software, preferably Entrata. Familiarity with both market-rate and LIHTC programs is a plus. Understanding and adherence to Fair Housing and EEO laws. What We're Looking For: We're seeking a motivated, people-centered leader with a strong sense of ownership and a passion for community. The ideal candidate will be: A natural leader who thrives on building high-performing teams and nurturing talent. A brand ambassador who lives and breathes the CLS Living culture and vision-setting the tone for your team and community. Growth-minded, with a personal drive to learn, improve, and grow within the company. Entrepreneurial in spirit-creative, proactive, and unafraid to challenge the status quo to improve the resident experience. Skilled in operations, with experience in hiring, staff development, budgeting, marketing strategy, and scheduling. We conduct criminal background and drug screening. CLS Living is very proud to be recognized as a certified Great Places to Work company. CLS Living is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Pay Range USD $19.00 - USD $20.00 /Hr.

Community Manager for McDonogh Township Apartments - Owings Mills, MD As the Community Manager, you oversee the day-to-day operations of this gorgeous apartment community with 96 units. As this is a smaller community, the Community Manager oversees all leasing, marketing, administrative and resident retention efforts. The team consists of a Community Manager, Service Manager and Porter. Most Important Responsibilities Meet monthly leasing goals and maintain a conversion ratio compliant with CRC policy and expectation. Strong sales focus. Strong knowledge of the market to be able to make weekly pricing recommendations for LRO. Strong multi-tasking skills and the ability to juggle multiple tasks at once. Delinquency management through timely and consistent correspondence to residents. Inspect vacant units and work with maintenance to ensure units and tickets are completed in line with CRC standards. Effectively manage Renter's Insurance to remain in compliance with CRC policy and expectation. Successfully manage renewals to meet resident retention goals. Effectively complete monthly financial reports and ability to work with manage a budget. Most Important Qualifications Minimum of 2 years of multifamily experience required. ACM exp preferred, CM a plus! Must be willing to work some rotating Saturdays, due to the smaller team (still enjoy 40 hours per week) Strong track record of meeting performance benchmarks. Demonstrated ability to independently resolve resident concerns. Organization skills, strong follow up, attention to detail and ability to multitask. Founded in 1960, we own and operate all of our assets (10,000+ apartment-homes) and invest in the long term. Certified as a Top Workplace for several years in a row currently.

At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek. The Community Manager for single family rentals drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome. Reports to: Vice President/Regional/Senior Community Manager has primary authority and works with the Community Manager to determine the exact "day-to-day" duties. Decisions will take into account the Community Manager's skills, experience, career goals, and how the individual best fits the working requirements of the community. Essential Functions/Responsibilities Financial Performance Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals. Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value Oversee pricing and occupancy strategies Assist in preparation of community budget Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction Address and complete all other duties as assigned Sales and Marketing Oversee sales, lease renewals, move-in and move-out process Oversee administration and completion of the resident renewal program, move-in and move out process Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors Foster a thorough understanding of the community's competitive environment in a submarket and adjust operating strategy accordingly Participate in Revenue Management calls when applicable Address and complete all other duties as assigned Operating Standards Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance. Inspect what you expect. Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level Partnering with Service Manager, recommend capital improvements for community Manage contracts with 3rd party service providers Address and complete all other duties as assigned Partner with construction teams for acceptance walks and complete transition and handoff of home process as they are delivered on new development communities Associate Management and Development Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations Empower, engage and develop associates to achieve great performance and desired business outcomes. Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates Support associate development. Provide targeted training and growth opportunities Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto Address and complete all other duties as assigned Education and/or Experience High School diploma or equivalent (GED), Bachelor's degree or related experience preferred 3-5 years of multi-family, single family rental, built to rent, or related property management experience or equivalent experience 2 years supervisory experience Commitment to, and passion for, providing outstanding customer service Strong communication skills (written and verbal) Skills/Specialized Knowledge Manage community performance including financial performance, customer service, sales, communications, marketing, negotiation, crisis management and staffing Analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management Ability to set clear objectives and define success for individuals and the team. Establish team accountability and lead team to achieve desired business outcomes Supervise subordinates and provide feedback and coaching resulting in improved performance Exercise professional judgment to take ownership of and resolve issues and problems with residents and associates diplomatically and without becoming adversarial and losing your temper Ability to clearly communicate, speak, read and write in English as demonstrated by clear and concise written and verbal communication Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices Capable of travelling between two or more communities, if necessary Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked About the Benefits of joining the Mill Creek Team Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays Mill Creek is an Equal Opportunity Employer Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!