Customer Care Representative jobs at ContinuumGlobal - 32 jobs

Brooklyn, NY / Arlington, Virginia, United States / Mississauga, ON / New Delhi / Sacramento, CA / Paris / Oakland, CA / Lyon / London, UK / Lisbon, Portugal Customer Success - Customer Enablement / We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr

Named City and State's Top Place to Work in NY (2025) - Join a mission-driven mental health leader serving 15,000+ clients each month! Celebrating over 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) is a leader in community mental health, serving over 15,000 clients each month across four locations. We operate the largest mental health clinic in New York State and are committed to innovation and Caring for the Community through both in-person and telehealth services. NYPCC is proud to be certified as a Platinum Bell Seal organization by Mental Health America - the highest distinction for workplace mental health. We were also named one of the Top Places to Work in New York in 2025, reflecting our commitment to supporting, valuing, and investing in our dedicated team through competitive compensation, excellent benefits, and a mission-driven culture. Why Work at NYPCC: We Pay Down Your Student Loans! Medical, Dental, and Vision Insurance is Paid for by NYPCC 100% Paid Time Off and Company Paid Holidays Annual Rate Increases 403B Retirement Plan with Match! Continuing Education Opportunities Available Professional Development through NYPCC Academy Amazing Workplace Culture Job Description Answer all inbound calls with professionalism and customer service framework communication. Following up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls (outbound calls) Triage all calls & callers to determine if it is a request/inquiry, complaint or grievance, to escalate, resolve and conduct service recovery. Identify and escalate emergency distress and/or client safety concerns calls to Senior Clerical for guidance or further escalation to management and/or clinical supervisors. Document and complete Call Center Form for data call log. Fulfill surveys/reports issued by Call Center Supervisor as needed. Complete Call Center task assignments provided by management team Maintain consistency with achieving daily/weekly phone operations and performance metrics and goals. Maintain confidentiality and always comply to HIPAA regulations. Assist with intake calls for case management as needed for coverage and staff call outs. Provide support to the clinical team and chart maintenance as needed. Perform other duties and tasks as assigned by Senior Clerical Team Perform other related duties and tasks as assigned by the Call Center Supervisor. Qualifications Must be fully Bilingual in English and Spanish Must have 1 to 2 years of Call Center Representative experience in a fast paced office, preferably in medical or community mental health office, is required. High School Diploma or equivalent is required Must be proficient in MS Office (Outlook, Word, and Excel) Must have the ability to learn new software Possesses the personality and demeanor to work with difficult clients Must be detail-oriented and have the ability to multi-task Must be a team player Thrives under pressure in an outpatient client environment 1 form of picture ID (non-expired) Unexpired passport: OR Driver's License AND Social Security Card; OR State ID Card AND Social Security Card Additional Information This is a FULLY REMOTE POSITION Schedule Options: Tues-Sat Sun-Thurs Must be willing and able to travel to Bronx clinic for a 30 day onsite in person training period before transitioning into fully remote. MUST LIVE IN THE TRI-STATE AREA The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism. Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures. Salary: $20.00 - $23.00 per hour Compensation commensurate with experience and qualifications. NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission. NYPCC is an Equal Opportunity Employer All your information will be kept confidential according to EEO guidelines. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Named City and State's Top Place to Work in NY (2025) - Join a mission-driven mental health leader serving 15,000+ clients each month! Celebrating over 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) is a leader in community mental health, serving over 15,000 clients each month across four locations. We operate the largest mental health clinic in New York State and are committed to innovation and Caring for the Community through both in-person and telehealth services. NYPCC is proud to be certified as a Platinum Bell Seal organization by Mental Health America - the highest distinction for workplace mental health. We were also named one of the Top Places to Work in New York in 2025, reflecting our commitment to supporting, valuing, and investing in our dedicated team through competitive compensation, excellent benefits, and a mission-driven culture. Why Work at NYPCC: We Pay Down Your Student Loans! Medical, Dental, and Vision Insurance is Paid for by NYPCC 100% Paid Time Off and Company Paid Holidays Annual Rate Increases 403B Retirement Plan with Match! Continuing Education Opportunities Available Professional Development through NYPCC Academy Amazing Workplace Culture Job Description Answer all inbound calls with professionalism and customer service framework communication. Following up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls (outbound calls) Triage all calls & callers to determine if it is a request/inquiry, complaint or grievance, to escalate, resolve and conduct service recovery. Identify and escalate emergency distress and/or client safety concerns calls to Senior Clerical for guidance or further escalation to management and/or clinical supervisors. Document and complete Call Center Form for data call log. Fulfill surveys/reports issued by Call Center Supervisor as needed. Complete Call Center task assignments provided by management team Maintain consistency with achieving daily/weekly phone operations and performance metrics and goals. Maintain confidentiality and always comply to HIPAA regulations. Assist with intake calls for case management as needed for coverage and staff call outs. Provide support to the clinical team and chart maintenance as needed. Perform other duties and tasks as assigned by Senior Clerical Team Perform other related duties and tasks as assigned by the Call Center Supervisor. Qualifications Must be fully Bilingual in English and Spanish Must have 1 to 2 years of Call Center Representative experience in a fast paced office, preferably in medical or community mental health office, is required. High School Diploma or equivalent is required Must be proficient in MS Office (Outlook, Word, and Excel) Must have the ability to learn new software Possesses the personality and demeanor to work with difficult clients Must be detail-oriented and have the ability to multi-task Must be a team player Thrives under pressure in an outpatient client environment 1 form of picture ID (non-expired) Unexpired passport: OR Driver's License AND Social Security Card; OR State ID Card AND Social Security Card Additional Information This is a FULLY REMOTE POSITION Schedule Options: Tues-Sat Sun-Thurs Must be willing and able to travel to Bronx clinic for a 30 day onsite in person training period before transitioning into fully remote. MUST LIVE IN THE TRI-STATE AREA The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism. Can develop and sustain safe, positive, and productive work habits and demonstrate compliance with NYPCC policies and procedures. Salary: $20.00 - $23.00 per hour Compensation commensurate with experience and qualifications. NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission. NYPCC is an Equal Opportunity Employer All your information will be kept confidential according to EEO guidelines. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Customer Service Rep / Fully Remote - Anywhere in U.S./ Great Pay / Unlimited PTO / Medical-Dental-Vision Insurance available day one / 401(k) plan - As a Customer Care Representative you'll...Use strong customer empathy to inspire nonprofits and build long-lasting relationships; Answer questions from a wide-range of nonprofits about Classy products and services; Build the brand of a fast-growing start-up through professional and timely communication; Solve complex customer problems FAST by collaborating across Classy teams; Become an expert on a state-of-the-art SaaS solution and how nonprofits use it to fundraise; Work as part of a team to deliver shared goals while also thriving autonomously; Improve processes, systems and customer interactions; Serve as the voice of the customersby passing along critical insights to the product team Hiring Fast >>.Estimated Salary: $20 to $28 per hour based on qualifications

Customer Service RepresentativeYour potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Rochester, NY, you'll be a part of bringing humanity to business. #experience TTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!This position would require you to work at 2144 Brighton Henrietta Townline Rd, Suite 900. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience What You Can ExpectSupportive of your career and professional development An inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company values Base wage starting at $18. 92 plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit ************ ttecjobs. com/en/us-employee-benefits for more information. A Bit More About Your RoleWe're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location: US-NY-RochesterJob: _Customer Care Representative

This role is ideal for service-oriented professionals with strong communication skills and a passion for building long-term customer relationships. As a Customer Success Representative, you will be the first point of contact for dental professionals using Invisalign products, providing efficient, high-quality support and ensuring a smooth customer experience. With every interaction, you'll focus on understanding the customer's needs, resolving issues at the root cause, and delivering service that reflects Align's high standards. * Respond to customer inquiries, requests, and complaints across multiple channels (phone, email, etc.) in a timely and professional manner. * Handle first-line support tickets related to both Invisalign and iTero products, ensuring complete and accurate case resolution. * Serve as a trusted advisor to dental professionals, offering support on a wide range of operational and product-related topics. * Communicate in a clear, structured, and process-driven way to guide customers through solutions. * Perform basic planned proactive activities based on customer segmentation and business priorities. * Identify recurring issues or trends and proactively share insights to improve processes and customer experience. * Collaborate closely with commercial teams to ensure smooth end-to-end support and aligned customer communication. * Accurately document each customer interaction in the company's CRM system following established guidelines. * Plan and prioritize tasks effectively to consistently meet SLA and quality targets. * Share feedback with your supervisor regarding common challenges, knowledge gaps, or training needs to improve overall team performance. * Support internal initiatives and projects aimed at improving customer satisfaction, team efficiency, and business outcomes. * Stay informed about product updates, campaigns, and process changes to provide consistent and current information to customers

bloomon is turning the flower industry on its head - for the better. How? By disrupting the traditional supply chain! We skip the auction and wholesale, to shorten the journey for our flowers. And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe. We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times). Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte. Together, we've delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe. Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination. We care wildly about people and our planet. Which is why we're so proud to be a certified B Corp - committed to making long-term positive change for our community, and the world around us. ️ Customer Delight Team @ Bloom & Wild Group With the same care we are watering our flowers and arranging our beautiful bouquets, we are looking after our customers and helping them out. * Do you love to be in contact with people, take problems seriously, and strive for solutions? * Do you have a friendly personality and like to make people happy? * Are you proactive and like to work in a dynamic environment? Join our Customer Delight Team as a Customer Delight Associate and bring joy to customers' days with every interaction! In this role, you'll focus on supporting both our bloomon and Bloom & Wild brands (can be London or Amsterdam based), delivering exceptional service that leaves a lasting impression. As a part of both the Dutch and UK teams you'll handle requests from both Dutch-speaking and English-speaking customers, requiring flexibility and adaptability to meet diverse needs. In this role, you will be responsible for our Dutch and British customers via email, whatsapp and phone. From time to time we will also ask you to jump into our German email queues (you can answer in English or Dutch, we are working with a great translation tool). You will also be responsible for coordinating Dutch deliveries in the Netherlands and you will be in contact with logistics partners to provide our customers with up-to-date information. It is essential that you can think in a solution-oriented way and are able to act independently. For this position, it is also a must that you are empathetic and can put yourself in our customers' shoes. You will carry out varied work and be given a lot of responsibility straight away. We are a hybrid team working across the UK, Netherlands and Germany and take time to regularly connect remotely and in person. ️ What you'll be doing: * A typical day sees you actively engaging with customers through various channels in Zendesk, working to resolve their issues, communicating with colleagues on Slack for support, and completing associated admin duties. * You'll also spend part of your week attending company and team meetings, sharing feedback with colleagues, and spending time with your manager evaluating your performance and working on growth opportunities within your role. Working hours for this role will be with shifts between 09:00 and 22:30 Monday-Sunday and may change when required to match the business needs. This also includes bank holidays. Flexibility is required for this role. We expect you to work at least one evening shift per week (delivery nights are Wednesday - Friday) and in a pattern across weekends too. You'll love this role if you… * Strong verbal communication and writing skills in Dutch (fluent) as well as English as you will work to support customers in both languages * A background in a customer service-oriented position is a plus. * Comfortable working towards quality and productivity targets * A solution-oriented and friendly attitude as well as a kind nature. * Proactive and definite 'can do' attitude * Available part-time or full-time (24 hours +). These are some of the skills and experience we think will enable success in this role, but please don't worry if you are missing some of these. We're committed to building a team made up of different strengths, skills and experiences, so if you're excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we'd love to hear from you. Belonging at Bloom & Wild Group We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our ways of working We do things a little bit differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. We're big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day: Lead change for good: we have the guts to try new things and step up to do what matters most Think deeply, act swiftly: we make sure there's thoughtful rationale behind our approach and always act swiftly to implement ideas Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference Stay open, be curious: we're open about what we're doing and why, and we welcome challenges from each other We really believe in the power of face-to-face connections - be that through a shared project, a learning and development opportunity, or an after work social - and trust our teams to make the right decisions (for them and us) about where and how they work each day. Our working patterns are flexible and vary across the business, depending on the type of work, need for collaboration, and personal and wellbeing circumstances. (Some of) The good stuff To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day. Work that works for you * Work Abroad for up to 30 days each year * Share in our success with a choice to take equity options from day 1 * 1 day per year to volunteer on a project that's close to your heart * We'll support your commute to our office and site locations. Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement Time off * 24 vacation days and an option to buy an extra 5 each year * Happiness days (1 extra day each quarter for your personal 'me time') * 1 celebration day per year, to celebrate a holiday that's important to you * Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar Health and wellbeing * Mental health support through Open Up, including access to online therapy sessions * Allies and champions groups * Mental Health First Aiders and awareness training for our managers * In person and virtual yoga every week * Our office kitchen is stocked with healthy drinks and snacks to keep you going * Workplace pension contributions Growth & Development * A flexible training framework for every stage of your career development through our Bloom & Learn programme * Internal & external Speaker Sessions on a variety of different inspirational topics. Moments that matter * We love having lunch together! We offer daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen, * A BBQ-worthy rooftop terrace (Amsterdam HQ) * Social & wellbeing monthly calendar * We love to celebrate birthdays, anniversaries and other important milestones! * Summer and End of Year events, team lunches and post-peak celebrations * Irresistible discounts on our products, blooms & subscriptions! Getting hired We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we're keen to answer all of the questions you have, so that you can be sure (and excited!) that we're the right move for you. We believe in leading change for good, so do let us know if there's anything we can do to support your application process. Also, if you have any feedback, please help us to improve our candidate experience by sharing (anonymously) here. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Cannon Industries A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers' standards grow with each passing year. Computer controlled processes, operators and technicians with decades of experience, and strict procedures for quality control have led Cannon Industries to step ahead of the competition, by earning QS:9000, ISO:9002, and TS:16949 certifications. Cannon Industries, Inc. is a drug, smoke and alcohol free working environment. General Job Description: Communicates with customers on all questions and inquiries related to their orders including on-time delivery of product. Minimum Qualifications: Minimum 2 years customer service experience in an administrative/office setting Excellent phone communication ability Ability to navigate a computer database Attention to detail. Organized with clerical skills. Specific Duties: Responsible for customer order entry from EDI Monitor EDI schedules to make sure EAU (Estimated Annual Usage) is being met, and that customer orders are not dropping out of schedule. Monitor customer websites for purchase orders, schedule changes, request for quotes, quality information Handles customer inquiries pertaining to orders/product Communicates with customers daily to report ship & delivery information Complete ASN (Advance Ship Notice) when parts ship to customer Monitor all shipments by production to customer Maintain all customer files Create Expediter Report Monitor the customers delivery performance Acknowledge customer PO's (purchase orders) Proactively notify customers of late orders Assign RMA's (Return Material Authorization) to quality department for reconciliation Provide proof of delivery to customers as necessary for invoice discrepancies. Maintain and input data pertaining to customer orders in database This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties and responsibilities as it may be deemed necessary.

Cannon Industries A global company with headquarters in Rochester, New York, Cannon Industries has grown to become one of the leading sheet metal and custom weld fabricators in the contract manufacturing industry. Our quality standards are unsurpassed in the industry because we know that our customers' standards grow with each passing year. Computer controlled processes, operators and technicians with decades of experience, and strict procedures for quality control have led Cannon Industries to step ahead of the competition, by earning QS:9000, ISO:9002, and TS:16949 certifications. Cannon Industries, Inc. is a drug, smoke and alcohol free working environment. General Job Description: Communicates with customers on all questions and inquiries related to their orders including on-time delivery of product. Minimum Qualifications: Minimum 2 years customer service experience in an administrative/office setting Excellent phone communication ability Ability to navigate a computer database Attention to detail. Organized with clerical skills. Specific Duties: Responsible for customer order entry from EDI Monitor EDI schedules to make sure EAU (Estimated Annual Usage) is being met, and that customer orders are not dropping out of schedule. Monitor customer websites for purchase orders, schedule changes, request for quotes, quality information Handles customer inquiries pertaining to orders/product Communicates with customers daily to report ship & delivery information Complete ASN (Advance Ship Notice) when parts ship to customer Monitor all shipments by production to customer Maintain all customer files Create Expediter Report Monitor the customers delivery performance Acknowledge customer PO's (purchase orders) Proactively notify customers of late orders Assign RMA's (Return Material Authorization) to quality department for reconciliation Provide proof of delivery to customers as necessary for invoice discrepancies. Maintain and input data pertaining to customer orders in database This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties and responsibilities as it may be deemed necessary.

NOTE: Only for US residence Looking for work? join the many customer service reps that currently work with us, Most even do so from the comfort of their own home! We are looking for customer service reps with a passion to provide amazing customer service.. Full-Time hours Customer Service Data Entry Position Available now Paid Training Responsibilities Manage incoming calls Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Job Type: Full-time Pay: $20.00 - $25.00 per hour Benefits: Dental insurance Flexible schedule Paid time off Paid training Vision insurance Work from home Schedule: 8 hour shift Day shift Evening shift Monday to Friday Overtime Self-determined schedule Weekend availability Work Location: Remote

*Please Note* This role requires bi-lingual fluency in both Spanish AND English SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard's patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint. Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain's NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company's annual list of the World's Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody's, Sequoia Capital, GV and Riverwood Capital. About the Role We are seeking a Customer Success Specialist to join our growing Customer Success organization on our Velocity team. This role is focused on driving impact across a large customer segment by leveraging Gainsight and other tools to deliver a consistent, and value-driven customer experience. You'll play a critical role in driving renewals, leveraging customer insights and automation to ensure customers realize ongoing value and continue their partnership with us. This is an exciting opportunity to be a foundational member of the team, shaping the future of how we deliver Customer Success at scale. What you'll achieve Drive customer outcomes and value via digital, 1:M and 1:1 engagements Own renewal outcomes across a large customer portfolio, managing forecasting, engagement strategy, contract negotiation and retention goals. Empower customers to become self-sufficient SecurityScorecard champions, solving for their immediate needs while focusing on their long term success, value realization, and retention Monitor customer health, usage, and lifecycle signals to trigger proactive interventions and prevent risk. Design and execute scaled engagement programs (emails, webinars) that drive adoption and product value. Partner with Support, Sales, Marketing, and Product teams to route customer needs, share insights, and collaborate on lifecycle improvements. Track and analyze the effectiveness of programs, iterating to improve outcomes for both customers and the business. Contribute to the evolution of the Scale CS motion, experimenting with new approaches to improve reach, efficiency, and impact. About you 1+ year demonstrated success in a Customer Success role with direct renewal ownership Customer-obsessed: Devoted to ensuring our customers' success and committed to advocating for our customers whenever possible Solid communicator: Able to communicate confidently & concisely through SecurityScorecard, via email, over the phone, or in person, with all audiences (from cross-functional team to customer Executives) Self-motivated and curious: Bias for action and work effectively in a highly ambiguous, ever-changing environment Driven, process-oriented person: Able to effectively balance competing priorities and make decisions that best support SecurityScorecard, the team, and the customer Experience with SalesForce, Gainsight, Google Suite, Zendesk, Tableau is a plus Cyber/TPRM experience preferred (not required) Spanish fluency required Benefits: Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more! The estimated total compensation range for this position is $50,000 - $85,0000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits. SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact ************************************************. Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company's privacy policy and applicable law. SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position. #LI-DNI

To apply please visit: https://www.careers-page.com/o... A Full Time/Part Time Office Clerk / Customer Service needed for a wholesale company. (FULL TIME or PART TIME) Responsibilities: - Process customer orders which are received via phone, fax and online. - Enter orders into the system. - AR Requirements: - Have strong computer skills: typing, computers, managing office equipment. - Have high attention to detail and accuracy. - Must be able to travel for Trade Shows. - Bilingual Spanish and English. To apply please visit: https://www.careers-page.com/o...

We are looking to fill remote positions for our contact center. This position is sales- oriented and provides the opportunity for you to be in control of your income! Remote training is provided to qualified applicants. Weekly pay, awesome benefits and earned vacation time. Hourly base pay starts at $15 per hour $16 per hour and a one-time $500 sign-on bonus after 6 months Uncapped commissions and bonuses Rate Structure: $16-$20/hr for Junior Agents $24+/hr for Senior Agents $15/hr for Trainees. Requirements Must have your own computer with Windows operating system Must have your own headset for making phone calls Access to High-Speed internet Average 20-25 calls per hour. Deliver scripted calls and use sales steps to close. Convey your excitement and knowledge of the area. Outbound calling/answering inbound calls as distributed. Requires basic computer knowledge, email and phone usage, with the ability to multitask tabs and note customer records. Benefits for full time employment: Health, Dental, and Life Insurance 401k Holiday pay Earned vacation time.

Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development CUSTOMER SUCCESS / ACCOUNT SPECIALIST The Account Specialist (Customer Success) is the focal point between Spring Systems and our customers. The goal of this position is to ensure that key customers are properly onboarded, educated and successfully using our platform. The ideal candidate will be responsible for contacting existing accounts, understanding their business needs then ensuring that they are successfully using our platform. RESPONSIBILITIES INCLUDE: Reach out to key customer accounts and understand their business. Verify new customer onboarding success. Ensure existing client needs are being met. Explore how Spring Systems can improve existing customer operations (save time, save money, improve accuracy) Assist with marketing & social media efforts via customer success stories & testimonials MANDATORY SKILLS: Teamwork and good communication skills are a must. 2+ years account management skills 2+ years working in one of the following areas: Manufacturing Import Wholesale Supply Chain Management Four year university/college degree preferred or equivalent experience. Ability to visit customers and prospects in New York City and the tri-state area. Ability to work with limited supervision. ADDITIONAL SKILLS (helpful but not mandatory): Previous apparel, retail, logistics or import business experience is a plus. ERP software sales experience a plus Previous EDI experience is a plus. What's in it for you: Excellent compensation structure (base $50K Yearly) with additional bonus. you can make up to $70K Yearly! Fast paced road to management level Training, training and sales technique support Generous benefits Great work environment! ABOUT US Our company provides software and technical services (SaaS) to the retail, fashion and wholesale industries. We pride ourselves on building strong business relationships with our customers, helping them deepen their relationships with the major retail players (Amazon.com,

. This for someone with some office experience looking to grow with an established company. Your responsibilities will include, but are not limited to: Answering phones Data entry Filing, organizing, scanning of documents Working with co-workers and management to resolve daily issues This is a full-time job, Monday to Friday, 40 hours. Paid holidays, personal/sick days, vacation days. We do not offer health insurance.

Job Description Job Title: Bilingual Night Court Representative CASES is a New York City agency at the forefront of the intersection between behavioral health and the criminal justice system. Our mission is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create opportunities for success in the community. The CASES Court services department services court mandates or endorsed programming at all points in the criminal legal process. CASES operates, alternative to detention (ATD) and alternative to incarceration (ATI) community-based programs that are facilitated by the NYS Office of Court Administration (OCA) judiciary. CASES interfaces with multiple stakeholders to support these ATD and ATI program options for thousands of defendants in multiple boroughs. Specifically, the Arraignment team screens approximately 10,000 defendants a year for ATD and ATI programs, Supervised Release and new START. Additionally, the ATI intake assessment team screens 500 amount per year to divert people into 3 (three) CASES community-based programs, Reframing Opportunity Alternatives and Resilience (ROAR), Nathaniel Community Success (NCS) and Nathaniel Assertive Community Treatment (NACT). All Court services teams are dedicated to the CASES mission and facilitating release and positive court outcomes. Shift Hours: This position is full-time Thursday - Monday from 5:00 PM - 1:00 AM Salary: The salary range for this role is $60,000 - $65,000. Location Address: 100 Centre Street, New York, NY 10013. Our office is easily accessible by public transportation. Workplace Flexibility: On-site - This role is 100% in-office/in person. What You Will Be Doing: Develop and maintain excellent professional relationships with judges, prosecutors, defense counsel, and other court partners to facilitate program admissions and maintain CASES' credibility in the Manhattan Criminal and Supreme Courts. Determine a person's legal eligibility for Supervised Release with the review of arrest case information, RAP sheet, and attorney recommendations, ensuring admitted participants receive the appropriate supervision level when admission is ordered by the judge. Conduct screenings and assessment interviews to explain Supervised Release, administer screening tools, and formulate immediate recommendations for supervision and case management services. Ensure participants understand the conditions of their pretrial supervision release and the expectations about participation in Supervised Release. Achieve monthly intake targets and perform to quality pretrial standards. Accompany participants to court appearances and advocate to judges verbally for participants to maintain continuity in Supervised Release. Effectively manage crises to ensure participant safety and well-being. Ensure timely, complete, and accurate documentation in the case record database including collecting and tracking participant demographics, intake, re-arrest cases, and warrants. Facilitate effective collaboration with Supervised Release staff delivering services in the borough-based offices to ensure the court receives accurate information and participants satisfy conditions of supervision. Provide timely and accurate notification to the court about participant non-compliance (when participants are missing/absconded, fail to report, and are rearrested). Provide culturally competent and anti-racist services in the court 1) in accordance with CASES' policies and the delivery of excellent court services to address the needs of youth and young adults, adults, and individuals with behavioral health needs and 2) that are responsive to the race, ethnicity, sexuality, gender, and criminal legal history of program participants. Participate in supervision, case review and staff meetings, and in-service trainings to develop clinical, motivational interviewing, trauma-informed, and legal system competence. Work a regular and obscure schedule and adhere to schedule changes to ensure Supervised Release consistently maintains coverage for all court shifts; perform other related duties as assigned by supervisors and senior staff. What We Are Looking For: Bachelor's degree or at least 4 years of relevant work experience. Ability to function effectively in a high-paced, high-stakes environment and work independently. Ability to work effectively with diverse participants and staff; bilingual candidates preferred. Highly articulate, resourceful, and professional - able to stand up in court and present detailed information. Proven ability to function effectively in a high paced and stressful environment. Ability to work effectively with a diverse group of participants and staff. Interest in, and sensitivity to, issues facing justice-involved individuals. Ability to quickly gather and evaluate the accuracy of information and use good judgement within time constraints and high-volume courtrooms. Excellent public speaking skills. Ability to formulate persuasive arguments for eligible defendants to be placed in CASES programs. Excellent analytical and written skills. Ability to work autonomously. Preferred Skills: Ability to mentor and provide concrete, constructive feedback to others, management experience. Employee Benefits: CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including: Medical Dental Vision Vacation and Paid Time Off - starting at 25 days-off annually 12 Paid Holidays per year Retirement 403b Competitive matching up to 6% Employee Referral Program Visit ********************** to learn more about benefits offered by the CASES Our Values At CASES, we like to move with PURPOSE, which reflects our values: PEOPLE| Hold people's stories with dignity UNITY| Commit to a shared mission RESPECT| Celebrate the strength of diversity PROGRESS| Always work to improve OPTIMIZE| Make the best use of resources SOLUTIONS| Work together to solve problems EMPATHY| Seek to understand others Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position you feel you are qualified for. CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system. This position is full-time Thursday - Monday from 5:00 PM - 1:00 AM 35 hours per week

Job Title: Bilingual Night Court Representative CASES is a New York City agency at the forefront of the intersection between behavioral health and the criminal justice system. Our mission is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create opportunities for success in the community. The CASES Court services department services court mandates or endorsed programming at all points in the criminal legal process. CASES operates, alternative to detention (ATD) and alternative to incarceration (ATI) community-based programs that are facilitated by the NYS Office of Court Administration (OCA) judiciary. CASES interfaces with multiple stakeholders to support these ATD and ATI program options for thousands of defendants in multiple boroughs. Specifically, the Arraignment team screens approximately 10,000 defendants a year for ATD and ATI programs, Supervised Release and new START. Additionally, the ATI intake assessment team screens 500 amount per year to divert people into 3 (three) CASES community-based programs, Reframing Opportunity Alternatives and Resilience (ROAR), Nathaniel Community Success (NCS) and Nathaniel Assertive Community Treatment (NACT). All Court services teams are dedicated to the CASES mission and facilitating release and positive court outcomes. Shift Hours: This position is full-time Thursday - Monday from 5:00 PM - 1:00 AM Salary: The salary range for this role is $60,000 - $65,000. Location Address: 100 Centre Street, New York, NY 10013. Our office is easily accessible by public transportation. Workplace Flexibility: On-site - This role is 100% in-office/in person. What You Will Be Doing: Develop and maintain excellent professional relationships with judges, prosecutors, defense counsel, and other court partners to facilitate program admissions and maintain CASES' credibility in the Manhattan Criminal and Supreme Courts. Determine a person's legal eligibility for Supervised Release with the review of arrest case information, RAP sheet, and attorney recommendations, ensuring admitted participants receive the appropriate supervision level when admission is ordered by the judge. Conduct screenings and assessment interviews to explain Supervised Release, administer screening tools, and formulate immediate recommendations for supervision and case management services. Ensure participants understand the conditions of their pretrial supervision release and the expectations about participation in Supervised Release. Achieve monthly intake targets and perform to quality pretrial standards. Accompany participants to court appearances and advocate to judges verbally for participants to maintain continuity in Supervised Release. Effectively manage crises to ensure participant safety and well-being. Ensure timely, complete, and accurate documentation in the case record database including collecting and tracking participant demographics, intake, re-arrest cases, and warrants. Facilitate effective collaboration with Supervised Release staff delivering services in the borough-based offices to ensure the court receives accurate information and participants satisfy conditions of supervision. Provide timely and accurate notification to the court about participant non-compliance (when participants are missing/absconded, fail to report, and are rearrested). Provide culturally competent and anti-racist services in the court 1) in accordance with CASES' policies and the delivery of excellent court services to address the needs of youth and young adults, adults, and individuals with behavioral health needs and 2) that are responsive to the race, ethnicity, sexuality, gender, and criminal legal history of program participants. Participate in supervision, case review and staff meetings, and in-service trainings to develop clinical, motivational interviewing, trauma-informed, and legal system competence. Work a regular and obscure schedule and adhere to schedule changes to ensure Supervised Release consistently maintains coverage for all court shifts; perform other related duties as assigned by supervisors and senior staff. What We Are Looking For: Bachelor's degree or at least 4 years of relevant work experience. Ability to function effectively in a high-paced, high-stakes environment and work independently. Ability to work effectively with diverse participants and staff; bilingual candidates preferred. Highly articulate, resourceful, and professional - able to stand up in court and present detailed information. Proven ability to function effectively in a high paced and stressful environment. Ability to work effectively with a diverse group of participants and staff. Interest in, and sensitivity to, issues facing justice-involved individuals. Ability to quickly gather and evaluate the accuracy of information and use good judgement within time constraints and high-volume courtrooms. Excellent public speaking skills. Ability to formulate persuasive arguments for eligible defendants to be placed in CASES programs. Excellent analytical and written skills. Ability to work autonomously. Preferred Skills: Ability to mentor and provide concrete, constructive feedback to others, management experience. Employee Benefits: CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including: Medical Dental Vision Vacation and Paid Time Off - starting at 25 days-off annually 12 Paid Holidays per year Retirement 403b Competitive matching up to 6% Employee Referral Program Visit ********************** to learn more about benefits offered by the CASES Our Values At CASES, we like to move with PURPOSE , which reflects our values: PEOPLE| Hold people's stories with dignity UNITY| Commit to a shared mission RESPECT| Celebrate the strength of diversity PROGRESS| Always work to improve OPTIMIZE| Make the best use of resources SOLUTIONS| Work together to solve problems EMPATHY| Seek to understand others Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position you feel you are qualified for. CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.

Job Title: Sharetown Rep - Furniture Pickup & Dropoff Job Type: Independent Contractor Compensation: $100 per pickup completed Schedule: Flexible - Work on your own time Job Overview: Are you looking for a flexible way to earn extra income? As a Furniture Pickup & Dropoff Contractor, you'll be responsible for picking up large furniture items from customers' homes and transporting them to a designated storage facility. You will need to perform some of these activities during evenings and weekends. What You'll Do: Contact every customer to set a designated pickup time. Pick up large furniture items from customers in your local area. Transport items to a designated storage unit. Use the Sharetown Mobile App to manage your pickups. Work independently and set your own schedule. What You'll Need: A reliable large truck, trailer, or box truck capable of transporting furniture items. A valid driver's license and proof of insurance. The ability to lift and move heavy furniture safely. A smartphone to use the Sharetown Mobile App. A designated partner to help with every pickup. Why Work with Sharetown? Flexible Schedule: Work when it fits your lifestyle. No Selling: Just pick up and drop off-no extra hassle. Competitive Pay: Earn $100 per pickup with no limits on how many you complete. Simple & Straightforward: We provide all the details-you just handle the pickup and drop-off. If you're ready to turn your truck into an income stream with a flexible and rewarding opportunity, apply today! Job Type: Contractor Pay: Up to $100.00 per pickup Expected hours: 20 - 40 per week Work Days: Weekdays and Weekends as needed

Customer Service Rep - Remote Data Entry Clerk Thanks for checking us out! Work From Home Data Entry Jobs - Part-time, Full-time We are actively searching for people that have a desire to work from home doing data entry like tasks as an online work from home mostly focus group participant as well as survey researcher. This job requires no formal experience. You will certainly need to provide a computer, mobile phone or laptop and also have access to a secure internet connection. Please apply online via our web site. This is a work from home gig that you would be doing on the side, make your very own hours. If you're already on-line playing games and surfing the web then simply add a couple of tasks to your day as well as earn extra income. No experience needed, no degree or formal education required-- so get started today! Job Requirements: Perform data entry in EMR Prepare info for data entry Perform entry-level support for the data entry function Perform data entry on computers Perform data entry of credits Provide entry-level administrative support to the data entry function Perform high volume data entry work Perform data entry of new applications Complete clerical functions or data entry jobs Perform data entry duties typing, faxing Delete data entry mistakes and get in corrections Maintain data entry requirements by following data program strategies Do entry into application and deal with dealers to ensure data entry is Train new data entry employees on computer system Perform regular clerical and data entry functions Ensure timely data entry as well as file management Operate data entry devices to perform a range of keypunching data entry and verification tasks Established for every client for data entry Review and also confirm data before entry Perform daily audits and also data entry adjustments JOB ADVANTAGES: Flexibility to participate in discussions on the internet or in-person. No commute needed if you select to work from home. No minimum hrs. You can do this part-time or full-time Gain Part-time income from the comfort of your home. This work allows you to: Work on your time - you work when you desire. Learn brand-new skills, get access to in-demand work from home tasks No dress code, work in your pj's or work in a suit - you choose Get started today by visiting our site - and once there follow directions as listed