Collections Specialist jobs at Credit Solutions

Job DescriptionDescription: We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions. HALO is looking for a Billing Coordinator II who will be responsible for managing the accuracy and timeliness of billing processes, including reviewing and resolving pricing discrepancies, maintaining consistent invoicing practices, and supporting both internal and external stakeholders. This role requires strong problem-solving skills, attention to detail, and the ability to work independently while managing multiple priorities. *** This role is Remote, with Central Time work hours. *** Responsibilities Review and resolve pricing discrepancies between customer orders and vendor invoices in collaboration with Order Processing team. Serve as a direct point of contact for customers and assigned Account Executives to address billing-related inquiries. Maintain consistency by ensuring 90% of invoicing occurs within the 0-14 day time frame. Escalate orders to leadership as necessary to ensure timely invoicing. Attend team meetings and provide insights on trends, resolution steps, and exceptions. Prepare, update, and maintain Excel spreadsheets as needed. Communicate effectively with Account Executives to resolve billing issues and provide one-touch resolution where possible. Exercise autonomy to diagnose customer situations and make sound decisions on prioritization to meet deadlines. Apply knowledge of sales orders, including cost, sell commission margins, and adjustments. Review freight charges and accurately apply or remove them as needed. Independently manage order holds and release workflows. Adapt to specific workflows that may vary depending on the team assignment. Requirements: 2+ years of experience in B2B and/or B2C Billing, Accounts Payable, Accounts Receivable. Strong computer skills, including proficiency in Microsoft Word, Excel, Outlook and Teams Experience in working in NetSuite and SharePoint is highly preferred Excellent typing (40 WPM) and 10-key data entry skills (8,000 KPM). Strong verbal and written communication skills. Demonstrated ability to manage time effectively, prioritize tasks, and meet deadlines. Ability to multi-task and perform well under pressure. Positive and professional demeanor with a strong customer service orientation. Proven problem-solving and critical thinking capabilities. Flexibility to work both independently and in a team environment. Willingness to work overtime when required. Ability to independently manage the invoicing process with minimal supervision. Preferred Skills Previous experience working directly with customers or sales teams in a billing or finance-related environment. Knowledge of sales order processes, commission structures, and margin adjustments. Experience identifying billing trends and proposing process improvements. Experience in Freight billing. Compensation: The estimated hourly range for this position is between $16.00 - $20.00 an hour. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations. Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that's right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA). Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system. Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available. More About HALO: At HALO, we energize our clients' brands and amplify their stories to capture the attention of those who matter most. That's why over 60,000 small- and mid-sized businesses partner with us, making us the global leader in the branded merchandise industry. Career Advancement: At HALO, we're passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills. Plus, you'll gain access to HALO's influential global network, leadership opportunities, and diverse perspectives. Culture: We love working here, and we're confident you will too. At HALO, you'll experience a culture of ingenuity, inclusion, and relentless determination. We push the limits of possibility and imagination by staying curious, humble, and bold breaking through yesterday's limits. Diversity fuels our creativity, and we thrive when each of us contributes to an inclusive environment based on respect, dignity, and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability, transparency, and dependability. Recognition: At HALO, your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time, you'll accumulate recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands. Flexibility: Many of our roles offer hybrid work options, and we pride ourselves on flexible schedules that help you balance professional and personal demands. We believe that supporting our customers is a top priority and trust that you and your manager will collaborate to create a schedule that achieves this goal. HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people. HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.

Come join our amazing team and work a hybrid schedule in Franklin! The Early-Stage Collections Specialist will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. Contact borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangement to bring borrowers current. In the event a borrower is unable to bring the account current, representatives thoroughly review the borrower's current financial situation and offer additional options depending on the circumstance. They also provide support to inbound Customer Service on high inbound volume days. Individual must perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. This role generally performs work of low to moderate complexity. Incumbents are able to perform collections and customer service activities and may still be learning the more complex mortgage concepts and call types. The target pay for this position is $21.50/hr plus monthly incentive bonus. An additional $1.50/hr will be added for working the 11:00am - 8:00pm CST shift. What you'll do: Evaluates and helps determine the borrower's ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. Counsels borrowers on their options through education of alternative solutions. Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls. Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing. Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures. May function as the single point of contact for a borrower. May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details. Provide status on payments and payoff inquiries; verify payment history and new servicer contact information; process payments. Assist with loan servicing website payments, denied access, password resets. Respond to escrow, loss draft and closing document inquiries. Provide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and additional mortgages activities. What you'll need: High school diploma or equivalent work experience Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience Experience in the Banking, Mortgage/Loan Servicing industries preferred. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1

Come join our amazing team and work a hybrid schedule! Work schedule for Plano, TX will be Monday - Friday from 9:00 a.m to 6:00 p.m CST occasionally working some Saturday's. Work schedule for Westfield, IN will be Monday - Friday from 10:00 a.m to 7:00 p.m EST occasionally working some Saturday's. The Late Stage Collections Specialist II will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. Negotiate loan workouts and/or modifications, occasionally needing to refer the most complex situations to a higher level Late Stage Collections Specialist. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. This role is the intermediate level of the Late Stage Collections Specialist job family and incumbents generally perform work of moderate complexity. Incumbents are able to perform both the collections activities and loan workout / modification functions performed by the Late Stage Collections Specialist job family. This level of Late Stage Collections Specialist becomes the single point of contact for borrowers. The pay for this position is $22.50 per hour + monthly incentive, in addition of a pay differential of $1.50 per hour for being bilingual English/Spanish. What you'll do: Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers. Evaluates and helps determine the borrower's ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. Counsels borrowers on their options through education of alternative solutions. Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls. Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing. Negotiate reasonable payment arrangements with borrowers, assembles and provides the required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures. Functions as the single point of contact for a borrower. May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details. Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments. Assist with loan servicing website payments, denied access, password resets. Respond to escrow, loss draft and closing document inquiries. Provide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages. Perform other duties as assigned. What you'll need: High school diploma or equivalent work experience. Two (2) years of collections, loss mitigation, or single point of contact experience in a call center environment. A minimum of two (2) years' experience in the Banking, Mortgage/Loan Servicing industries. Strong knowledge of Fair Debt Collection Practices Act. Strong knowledge of relevant and industry-specific computer software packages. Strong verbal communication skills - ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. Negotiation skills that allows the Late Stage Collections Specialist to control the call and come to a proper resolution for both the company and the borrower. Proficient higher level math skills needed to calculate and communicate borrower payments. Ability to understand moderately complex collection issues and to collaborate and explore alternative solutions. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

Come join our amazing team and work a hybrid schedule! The Late Stage Collections Specialist I will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. This level of Loan Counselor may need to escalate borrowers with loan workout or loan modification needs to a higher level Loan Counselor. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. This role is the first level of the Loan Counselor job family and incumbents generally perform work of low to moderate complexity. Incumbents are able to perform collections activities and may still be learning the loan workout functions performed by the Loan Counselor job family. The pay for this position is $21.50 per hour + monthly incentive, in addition of a pay differential of $1.50 per hour for being fully bilingual English/Spanish. What you'll do: Explains detailed mortgage loan information to borrowers including the HUD Waterfall, mortgage loan information and loan workout and modification options to borrowers. Evaluates and helps determine the borrower's ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations. Counsels borrowers on their options through education of alternative solutions. Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls and conducts manual outbound calls. Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by offering loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing. Negotiate reasonable payment arrangements with borrowers, assembles and provides the required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures. May function as the single point of contact for a borrower. May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details. Provide status on payments and payoff inquiries; review short sale requests; provide vendor information on Real Estate Owned (REO) properties; verify payment history and new servicer contact information; process payments. Assist with loan servicing website payments, denied access, password resets. Respond to escrow, loss draft and closing document inquiries. Provide status on a wide variety of loan servicing functions including loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, payment/credit disputes, escrow refunds, vendors for REO properties, repayment plans, and down payments on foreclosure pending mortgages. Perform other duties as assigned. What you'll need: High school diploma or equivalent work experience. Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience. Experience in the Banking, Mortgage/Loan Servicing industries preferred. Knowledge of or ability to learn requirements of the Fair Debt Collection Practices Act. Knowledge of relevant and industry-specific computer software packages. Strong verbal communication skills - ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. Basic to Intermediate math skills (i.e., add, subtract, multiply, and divide and to record, balance, and check results for accuracy). Ability to understand basic collection issues and to collaborate and explore alternative solutions. Ability to apply state, federal and company requirements and make proper decisions. Ability to organize thoughts and ideas into understandable terminology. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Collections Specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.Essential Job Duties & Responsibilities: Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process Identify accounts with overdue payments and find solutions to help bring their loan to a current status Maintain daily, weekly and monthly collection and metric goals Outbound/Inbound calls with clients to resolve debts owed All in compliance with Goodleap's collections policies and procedures Required Skills, Knowledge & Abilities: 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools Excellent verbal and written communication skills Prior telemarketing experience with financial products preferred Proficiency with Microsoft Office applications Self-motivated and extremely goal-oriented Team Player Professional demeanor Bilingual English/Spanish required Compensation: $18.00 / hr. +bonus Additional Information Regarding Job Duties and s: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

South Carolina Federal Credit Union is currently seeking a Collections Specialist II to join our team of outstanding Loss Prevention professionals in North Charleston, SC. Duties include but are not limited to: Work collaboratively with the Asset Protection management and team to control delinquency and minimize credit loss while following established policies and procedures during the collection of delinquent loans and credit cards. Utilize the collection queues, auto dialer system and reports to maintain communication with members on delinquent accounts and document pertinent information appropriately. Contact members for repayment arrangements and coordinate receipt of payments. Answer telephone calls from internal and external members regarding delinquent accounts and conduct account research, audits and corrections as needed. Meet or exceed team objective for delinquency and charge off through accounts reviews and communication with account holders. Stay abreast of the Fair Debt Collection Practices Act. Support other team members as needed. Level II Duties: Research member disputes on delinquent loans and submit corrections or adjustments to the appropriate department as necessary. While exercising discretion and judgment, counsel and educate members concerning their financial responsibilities, obligations and options. Make recommendations to management for any assistance offered to members with hardships, to include all necessary paperwork to justify the recommendation. Prepare all appropriate forms such as extensions, re-age/fix pays, rewrites, modifications and workouts. Follow all current guidelines for hardship assistance tools. Review and recommend accounts for repossession, charge off, legal or magistrate action to management for approval. Minimum qualifications include: Possess high school diploma or GED. Possess a minimum of 2 years of similar or related collections experience within a financial services work environment. Possess ability to successfully perform duties in a high-volume, fast-paced work environment that includes interacting with other via telephone. Possess direct work experience communicating professionally and effectively both verbally and in writing. Possess ability to maintain confidentiality and to handle sensitive issues with tact and diplomacy. Possess demonstrated interpersonal skills and the ability to work cooperatively with others at all levels. Possess demonstrated ability to examine and interpret complex information and make solid decisions with exceptional judgment. Possess direct work experience researching, analyzing and solving difficult problems. Possess direct experience working with computers with proficiency in Microsoft Office applications and various lending processing systems. Possess direct work experience performing intermediate mathematical skills. NOTE: Relevant military experience is considered for veterans and transitioning service members. South Carolina Federal Credit Union is an Equal Employment Opportunity Employer. #TeamBlue23

South Carolina Federal Credit Union is currently seeking a Collections Specialist II to join our team of outstanding Loss Prevention professionals in North Charleston, SC. Duties include but are not limited to: * Work collaboratively with the Asset Protection management and team to control delinquency and minimize credit loss while following established policies and procedures during the collection of delinquent loans and credit cards. * Utilize the collection queues, auto dialer system and reports to maintain communication with members on delinquent accounts and document pertinent information appropriately. * Contact members for repayment arrangements and coordinate receipt of payments. * Answer telephone calls from internal and external members regarding delinquent accounts and conduct account research, audits and corrections as needed. * Meet or exceed team objective for delinquency and charge off through accounts reviews and communication with account holders. * Stay abreast of the Fair Debt Collection Practices Act. * Support other team members as needed. Level II Duties: * Research member disputes on delinquent loans and submit corrections or adjustments to the appropriate department as necessary. * While exercising discretion and judgment, counsel and educate members concerning their financial responsibilities, obligations and options. * Make recommendations to management for any assistance offered to members with hardships, to include all necessary paperwork to justify the recommendation. Prepare all appropriate forms such as extensions, re-age/fix pays, rewrites, modifications and workouts. Follow all current guidelines for hardship assistance tools. * Review and recommend accounts for repossession, charge off, legal or magistrate action to management for approval. Minimum qualifications include: * Possess high school diploma or GED. * Possess a minimum of 2 years of similar or related collections experience within a financial services work environment. * Possess ability to successfully perform duties in a high-volume, fast-paced work environment that includes interacting with other via telephone. * Possess direct work experience communicating professionally and effectively both verbally and in writing. * Possess ability to maintain confidentiality and to handle sensitive issues with tact and diplomacy. * Possess demonstrated interpersonal skills and the ability to work cooperatively with others at all levels. * Possess demonstrated ability to examine and interpret complex information and make solid decisions with exceptional judgment. * Possess direct work experience researching, analyzing and solving difficult problems. * Possess direct experience working with computers with proficiency in Microsoft Office applications and various lending processing systems. * Possess direct work experience performing intermediate mathematical skills. This position has the potential for a hybrid schedule. Per our policy you must meet the minimum requirements of highspeed internet (200MBPS download; 25 MBPS upload, 50MS or less latency, and 30MS or less jitter) and ability to be wired into router through ethernet to support required responsibilities. A data speed analyzer test will be administered, and a higher minimum speed may be required. NOTE: Relevant military experience is considered for veterans and transitioning service members. South Carolina Federal Credit Union is an Equal Employment Opportunity Employer. #TeamBlue23

LCS Financial Services Corporation is a nationally licensed collection agency that is growing and is seeking Experienced Collection Specialists with at least 2 years of proven experience in third party collections. Our representatives provide a combination of strong collections know-how with the ability to persuade and influence borrowers to resolve their debts all while being compliant with all federal, state and local laws and regulations. We are looking for Collection Specialists that bring their “A” game every day and take initiative by taking a problem and turning it into an opportunity. DUTIES and RESPONSIBILITIES: As a member of the collection staff, you will be responsible for achieving recovery goals by making outbound and handling inbound collection calls. Our team negotiates payment arrangements and settlement agreements based upon a financial analysis of the borrower's ability to satisfy their indebtedness. You will use skip tracing tools to locate borrowers and assets. Additional responsibilities include managing your work queue and documenting accounts while following the company's policies and procedures including strict adherence to all compliance requirements. You will comply with all federal, state and local laws and regulations including, but not limited to, FDCPA, TCPA, FCRA, GLBA, and HIPAA. WHAT YOU NEED TO SUCCEED: LCS is looking for self-starters and results driven individuals who want to control their own success and work hard to achieve it. Selected candidates with collections experience will possess the following: Strong communication and influencing skills Effective listening techniques Patience and ability to manage stress Strong organizational, multi-tasking and time management skills Ability to analyze each borrower's unique situation, create and negotiate repayment of past due obligations Demonstrated knowledge and understanding of federal, state and local collection laws and regulations All selected candidates must exhibit flexibility and be open to change and work well in a high-volume, fast-paced and sometimes stressful environment. THE IDEAL CANDIDATE WILL HAVE: Strong work ethic - including attendance, dependability and punctuality Have and maintain high standards of professionalism High school diploma or equivalent required; undergraduate degree preferred; advanced degrees welcomed Minimum of 2-years previous collections and call center experience required Minimum 2-years of third-party collections experience Fluent in English required; bilingual in Spanish is a plus Strong attention to detail and goal-oriented Ability to prioritize work and focus consistently on task at hand Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette WHAT WE OFFER: LCS Financial Services Corporation is an Equal Employment Opportunity employer. We offer a comprehensive benefits package that includes medical, dental and vision coverage as well as life insurance and disability the first of the month following 30-days of employment. We also have a generous time off policy that includes vacation, sick and personal time and paid holidays and 401K plan. As a prerequisite of employment, all employees must successfully pass a comprehensive background and drug screening requirements.

LCS Financial Services Corporation is a nationally licensed collection agency that is growing and is seeking Experienced Collection Specialists with at least 2 years of proven experience in third party collections. Our representatives provide a combination of strong collections know-how with the ability to persuade and influence borrowers to resolve their debts all while being compliant with all federal, state and local laws and regulations. We are looking for Collection Specialists that bring their “A” game every day and take initiative by taking a problem and turning it into an opportunity. DUTIES and RESPONSIBILITIES: As a member of the collection staff, you will be responsible for achieving recovery goals by making outbound and handling inbound collection calls. Our team negotiates payment arrangements and settlement agreements based upon a financial analysis of the borrower's ability to satisfy their indebtedness. You will use skip tracing tools to locate borrowers and assets. Additional responsibilities include managing your work queue and documenting accounts while following the company's policies and procedures including strict adherence to all compliance requirements. You will comply with all federal, state and local laws and regulations including, but not limited to, FDCPA, TCPA, FCRA, GLBA, and HIPAA. WHAT YOU NEED TO SUCCEED: LCS is looking for self-starters and results driven individuals who want to control their own success and work hard to achieve it. Selected candidates with collections experience will possess the following: Strong communication and influencing skills Effective listening techniques Patience and ability to manage stress Strong organizational, multi-tasking and time management skills Ability to analyze each borrower's unique situation, create and negotiate repayment of past due obligations Demonstrated knowledge and understanding of federal, state and local collection laws and regulations All selected candidates must exhibit flexibility and be open to change and work well in a high-volume, fast-paced and sometimes stressful environment. THE IDEAL CANDIDATE WILL HAVE: Strong work ethic - including attendance, dependability and punctuality Have and maintain high standards of professionalism High school diploma or equivalent required; undergraduate degree preferred; advanced degrees welcomed Minimum of 2-years previous collections and call center experience required Minimum 2-years of third-party collections experience Fluent in English required; bilingual in Spanish is a plus Strong attention to detail and goal-oriented Ability to prioritize work and focus consistently on task at hand Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette WHAT WE OFFER: LCS Financial Services Corporation is an Equal Employment Opportunity employer. We offer a comprehensive benefits package that includes medical, dental and vision coverage as well as life insurance and disability the first of the month following 30-days of employment. We also have a generous time off policy that includes vacation, sick and personal time and paid holidays and 401K plan. As a prerequisite of employment, all employees must successfully pass a comprehensive background and drug screening requirements.

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you! Position Summary: The primary point of contact for all borrowers who are not engaged in active Loss Mitigation Workout options but are more than one (1) payment past due. Works in a blended call center environment with an emphasis on collections and loss mitigation initiation when customers are unable to make their monthly mortgage payments. Schedule adherence and performance in service levels that include Average Speed of Answer, Abandonment rate and Handle time are monitored. There may be some investor interaction that will require associates to speak to or document his/her ability to influence favorable outcomes when right party contact is made Essential Duties and Responsibilities: include the following. Other duties may be assigned. Collection efforts to assigned portfolio, which also include light skip tracing activities, ensuring there are no dialer exclusions that need to be removed, and making manual outbound calls on loans that can't be included within a team dialer campaign. Inbound calls to perform collections and some customer service activities, while working in a blended call center environment. Outbound calls for cash collection purposes and to initiate loss mitigation when cash collection is not possible. Performs cursory financial analysis to determine the legitimacy and length of any perceived hardship the borrower is experiencing, which must be well documented. Offers short term resolution options via repay and forbearance plans. Provides information on all available assistance programs to borrowers experiencing financial hardships. Sets up One Time Drafts payments, encourage ongoing ACH payments, and follow up on promise to pays, while maintaining confidentiality. Adheres to all daily call and attendance schedules while continuing to meet investor requirements for each loan type. Remains current on all Policy & Procedure and investor updates. Meets monthly goals as established in the agent scorecard. This is not a work from home opportunity. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have: Excellent attention to detail. Ability to multi-task and consistently meet multiple deadlines. Strong verbal and written communication skills. Ability to work in a team environment. Strong collections orientation with customer service skills. Ability to use good judgment. Education/Experience: High school diploma or general education degree (GED) required. Associate's degree (A. A.) from two-year College preferred. Two years' related experience and/or training required. Call center or related mortgage experience with knowledge of Black Knight products and the various areas of default (e.g. Bankruptcy, Foreclosure, REO, etc.) is preferred. Bi-lingual language is a plus. Why Selene? Benefits Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes: Paid Time Off (PTO) Medical, Dental &Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs. Privacy Policy - Selene (seleneadvantage.com)

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you! Job Title: Collections Specialist Department: Loan Resolution Reports To: Supervisor - Loan Resolution FLSA Status: Non-Exempt Position Summary: The primary point of contact for all borrowers who are not engaged in active Loss Mitigation Workout options but are more than one (1) payment past due. Works in a blended call center environment with an emphasis on collections and loss mitigation initiation when customers are unable to make their monthly mortgage payments. Schedule adherence and performance in service levels that include Average Speed of Answer, Abandonment rate and Handle time are monitored. There may be some investor interaction that will require associates to speak to or document his/her ability to influence favorable outcomes when right party contact is made Essential Duties and Responsibilities: include the following. Other duties may be assigned. • Collection efforts to assigned portfolio, which also include light skip tracing activities, ensuring there are no dialer exclusions that need to be removed, and making manual outbound calls on loans that can't be included within a team dialer campaign. • Inbound calls to perform collections and some customer service activities, while working in a blended call center environment. • Outbound calls for cash collection purposes and to initiate loss mitigation when cash collection is not possible. • Performs cursory financial analysis to determine the legitimacy and length of any perceived hardship the borrower is experiencing, which must be well documented. • Offers short term resolution options via repay and forbearance plans. • Provides information on all available assistance programs to borrowers experiencing financial hardships. • Sets up One Time Drafts payments, encourage ongoing ACH payments, and follow up on promise to pays, while maintaining confidentiality. • Adheres to all daily call and attendance schedules while continuing to meet investor requirements for each loan type. • Remains current on all Policy & Procedure and investor updates. • Meets monthly goals as established in the agent scorecard. • This is not a work from home opportunity Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have: • Excellent attention to detail. • Ability to multi-task and consistently meet multiple deadlines. • Strong verbal and written communication skills. • Ability to work in a team environment. • Strong collections orientation with customer service skills. • Ability to use good judgment. Competencies: To perform the job successfully, an individual should demonstrate the following: Adaptability: Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events. Business Ethics: Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values Communication: Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method. Customer Service: Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. Dependability: Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines. Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Education/Experience: High school diploma or general education degree (GED) required. Associate's degree (A. A.) from two-year College preferred. Two years' related experience and/or training required. Call center or related mortgage experience with knowledge of Black Knight products and the various areas of default (e.g. Bankruptcy, Foreclosure, REO, etc.) is preferred. Bi-lingual language is a plus. Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills: Working knowledge of and experience with Microsoft Office products (Word, Excel, and Outlook). Previous experience with Black Knight (MSP) preferred Certificates and Licenses: N/A Supervisory Responsibilities: N/A Travel: Some travel may be required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works in a typical office environment with moderate noise levels. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit while working at a desk, occasionally standing, walking, and using hands to lift and/or move up to 25 pounds. May also climb or balance; stoop, kneel, crouch or crawl. Needs to be able to talk and hear, but no special vision is required beyond the ability to see in order to read. The above is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor Why Selene? Benefits Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes: Paid Time Off (PTO) Medical, Dental &Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs. Privacy Policy - Selene (seleneadvantage.com)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Credit is a global and diverse organization that plays a critical role in protecting the company and enabling growth. Our department is fundamental for the company and is responsible for supporting our customers in managing their accounts. We also aim to achieve the right balance between enabling spend and taking actions to recover balances as well as limit exposure for American Express. **Job Responsibilities:** + Consistently deliver extraordinary service on inbound and/or outbound customer calls to review and monitor accounts in a fast-paced, structured, customer care environment. + Consult with Card Members to understand intent for card usage as well as reinforcing the relationship by setting the proper expectations for possible credit concerns. + Analyse and make decisions based on risk assessment of the Customer profile to uncover the root cause of their concern, while using negotiation skills to execute on the agreed solution. + Develop key consulting skills, including building a human connection with customers through care and empathy, understanding customer needs, handling objections and providing tailored solutions for different situations. + Maintain high level of integrity to work with customer information and meet compliance requirements. + Meet and exceed performance goals that include customer satisfaction, consultation, call handling time, schedule adherence and compliance regulations. **Minimum Qualifications:** + Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy. + Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style. + Resilience is needed to efficiently manage a steady stream of diverse customer calls, while balancing performance to meet a variety of metrics. + Passion for consultative support, recommending products or solutions tailored to each Card Member. + A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact. + Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive. + A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations. **Preferred Qualifications:** + Minimum six months customer service or consultative support experience preferred, ideally in a contact center environment. **Additional Requirements:** + Flexibility to work anytime between 8:00am-12:00pm (midnight), including weekends + Hybrid Environment - This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home. + Shift differentials for nights and weekends are provided. + Candidates must be flexible as shifts will be provided during the training period. + Location: 1500 NW 136th Ave, Sunrise, FL 33323 **Qualifications** Salary Range: $20.00 to $24.00 hourly bonus benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Credit **Primary Location:** US-Florida-Sunrise **Schedule** Full-time **Req ID:** 25019932

Job DescriptionDescription: The GREAT STATE TEAM is seeking Remote Collections Specialists (Account Resolution Representative) to join our fast-growing teams! As a Collection's Specialist (Account Resolution Representative) you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity Utilize negotiating and customer service skills to achieve positive results Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications, Skills, and Experience: 1+ years' experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties Ability to enter and update data on company and/or client systems in an accurate, timely manner Ability to work successfully in a fast-paced, deadline-oriented environment Strong organization skills. The ability to work on multiple tasks simultaneously Focus upon customer service and deliverables Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires Ability to work successfully and cooperatively within a team-based environment Internet Requirements: The minimum internet speed requirements for remote work are as follows: Broadband internet connection (No DSL, or Dial Up) Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) Minimum Speed Results: 40 mbps download, 5 mbps upload Camera Requirements: Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: Non Bilingual: $15.00/hr plus monthly commission opportunities Bilingual: $17.00/hr plus monthly commission opportunities $500 guarantee monthly bonus for the first 90 days Schedule: Monday through Thursday, three days from 9:00am - 6:00pm, one evening from 12:00pm - 9:00pm, Fridays from 9:00am - 6:00pm with one closing shift per month from 11:00am - 8:00pm, and one Saturday per month from 10:00am - 2:00am EST. We Offer a Comprehensive Benefits Package: Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts Paid time off starting at 90 days and annual profit sharing 7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day Family Friendly Events Wellness Programs/Gym Reimbursement All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer . All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NMRequirements:

Job DescriptionDescription: The GREAT STATE TEAM is seeking Remote Bilingual Collections Specialists (Account Resolution Representative) to join our fast-growing teams! As a Collection's Specialist (Account Resolution Representative) you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts. **Veterans and Military Spouses Encouraged to Apply** Duties include but are not limited to: Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity Utilize negotiating and customer service skills to achieve positive results Adhere to all FDCPA, FCRA, HIPPA and other applicable laws Qualifications, Skills, and Experience: 1+ years' experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties Ability to enter and update data on company and/or client systems in an accurate, timely manner Ability to work successfully in a fast-paced, deadline-oriented environment Strong organization skills. The ability to work on multiple tasks simultaneously Focus upon customer service and deliverables Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires Ability to work successfully and cooperatively within a team-based environment Internet Requirements: The minimum internet speed requirements for remote work are as follows: Broadband internet connection (No DSL, or Dial Up) Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) Minimum Speed Results: 40 mbps download, 5 mbps upload Camera Requirements: Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations. Wage: Bilingual: $17.00/hr plus monthly commission opportunities Non Bilingual: $15.00/hr plus monthly commission opportunities $500 guarantee monthly bonus for the first 90 days Schedule: Monday through Thursday, three days from 8:00am - 5:00pm, one evening from 11:00am - 8:00pm, Fridays from 8:00am - 5:00pm with one closing shift per month from 10:00am - 7:00pm, and one Saturday per month from 9:00am - 1:00pm CST. We Offer a Comprehensive Benefits Package: Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts Paid time off starting at 90 days and annual profit sharing 7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day Family Friendly Events Wellness Programs/Gym Reimbursement All necessary equipment and technical support provided * Benefits eligibility is dependent upon FTE Status and Position *All offers of employment are contingent upon successful completion of all post offer processing. Your next great career move could be a click away. Apply now! State Collection Service is an Equal Opportunity Employer . All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, PA, MS, AL, GA, FL, NC, SC, MD, NM Requirements:

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Credit is a global and diverse organization that plays a critical role in protecting the company and enabling growth. Our department is fundamental for the company and is responsible for supporting our customers in managing their accounts. We also aim to achieve the right balance between enabling spend and taking actions to recover balances as well as limit exposure for American Express. Job Responsibilities: * Consistently deliver extraordinary service on inbound and/or outbound customer calls to review and monitor accounts in a fast-paced, structured, customer care environment. * Consult with Card Members to understand intent for card usage as well as reinforcing the relationship by setting the proper expectations for possible credit concerns. * Analyse and make decisions based on risk assessment of the Customer profile to uncover the root cause of their concern, while using negotiation skills to execute on the agreed solution. * Develop key consulting skills, including building a human connection with customers through care and empathy, understanding customer needs, handling objections and providing tailored solutions for different situations. * Maintain high level of integrity to work with customer information and meet compliance requirements. * Meet and exceed performance goals that include customer satisfaction, consultation, call handling time, schedule adherence and compliance regulations. Minimum Qualifications: * Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy. * Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style. * Resilience is needed to efficiently manage a steady stream of diverse customer calls, while balancing performance to meet a variety of metrics. * Passion for consultative support, recommending products or solutions tailored to each Card Member. * A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact. * Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive. * A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations. Preferred Qualifications: * Minimum six months customer service or consultative support experience preferred, ideally in a contact center environment. Additional Requirements: * Flexibility to work anytime between 8:00am-12:00pm (midnight), including weekends * Hybrid Environment - This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home. * Shift differentials for nights and weekends are provided. * Candidates must be flexible as shifts will be provided during the training period. * Location: 1500 NW 136th Ave, Sunrise, FL 33323 Salary Range: $20.00 to $24.00 hourly + bonus + benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Credit is a global and diverse organization that plays a critical role in protecting the company and enabling growth. Our department is fundamental for the company and is responsible for supporting our customers in managing their accounts. We also aim to achieve the right balance between enabling spend and taking actions to recover balances as well as limit exposure for American Express. Meaningful, rewarding work performed with integrity. Every one of our Credit Representatives represent the American Express brand. They take work seriously because they are more than just a voice on the phone, they're problem solvers and relationship builders. The people you will work with, and the Customers you will care for, value your passion and unique personality as much as we do. Job Responsibilities\: Consistently deliver extraordinary service on inbound and/or outbound customer calls to review and monitor accounts in a fast-paced, structured, customer care environment. Consult with Card Members to understand intent for card usage as well as reinforcing the relationship by setting the proper expectations for possible credit concerns. Analyse and make decisions based on risk assessment of the Customer profile to uncover the root cause of their concern, while using negotiation skills to execute on the agreed solution Develop key consulting skills, including building a human connection with customers through care and empathy, understanding customer needs, handling objections and providing tailored solutions for different situations. Maintain high level of integrity to work with customer information and meet compliance requirements. Meet and exceed performance goals that include customer satisfaction, consultation, call handling time, schedule adherence and compliance regulations. Minimum Qualifications: Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy. Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member's communication style. Resilience is needed to efficiently manage a steady stream of diverse customer calls, while balancing performance to meet a variety of metrics. Passion for consultative support, recommending products or solutions tailored to each Card Member. A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact. Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive. A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations. Preferred Qualifications: Minimum six months customer service or consultative support experience preferred, ideally in a contact center environment. Additional Requirements\: Flexibility to work anytime between 8\:00am-12\:00pm (midnight), including weekends Hybrid Environment - This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home. Shift differentials for nights and weekends are provided. Candidates must be flexible as shifts will be provided during the training period. Location\: 1500 NW 136th Ave, Sunrise, FL 33323 Salary Range\: $20.00 to $24.00 hourly + bonus + benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window\: https\://******************* Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Seeking a collections specialist to manage overdue accounts, negotiate payment plans, and ensure timely debt recovery while maintaining positive customer relationships. $500.00 monthly training bonus potential for the first 60 days. You can earn up to $3000.00 monthly bonus. Responsibilities: Provide excellent customer service while meeting collection goals Manage a daily call queue. Takes payments and assists management with requests for due date/deferments. Light skip tracing on accounts Identifies and recommends accounts for repossession. Performs other essential functions as assigned. Minimum qualifications: Strong negotiation skills with proven ability to effectively handle difficult customers. Ability to work in a fast-paced environment. Able to adapt to change. Problem Solving Drive for Results Basic computer skills with the ability to type 30 wpm Flexibility to work scheduled hours between 8:00 am - 6:00 pm Monday- Friday Microsoft Excel: 1 year (Preferred) Customer service: 1 year (Preferred) Reliable transportation to Lakeland Fl 33805 or plan to relocate before starting (Required) Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Mid Finance Florida is an equal opportunity employer and a drug free work environment.

We are seeking a results -driven Collections Specialist with experience in the construction industry. This role will focus primarily on collecting outstanding payments, reducing aging receivables, managing liens rights, and strengthening cash flow. The ideal candidate is proactive, persistent, and skilled in building strong client relationships while upholding company payment policies. Key Responsibilities Proactively manage collections for all customer accounts to ensure timely payments. Monitor and actively reduce AR aging, escalate delinquent accounts as needed. Follow up on outstanding invoices via phone and email with professionalism and urgency. Work with project managers and clients to resolve billing disputes or payment delays. Track and manage lien waivers, preliminary notices, retainage, and conditional/unconditional releases. Coordinate and submit payment applications as needed to support collections. Maintain accurate AR records, document collection activities, and note customer communication. Negotiate payment plans when necessary while aligning with company policies. Prepare and present weekly collections reports to management. Assist with month -end closing activities relating to AR balances. Ensure compliance with state lien laws and contract payment terms. Requirements 1+ years of collections or accounts receivable experience in the construction industry required. Strong understanding of lien rights, retainage, and progress payments. Familiarity with construction contracts and payment terms. Experience with Textura, GC Pay, or similar platforms. Experience with Sage is a plus. Excellent communication and negotiation skills. Ability to handle difficult collection conversations professionally. Highly organized and able to manage priorities to drive results. Proficient in Microsoft Excel and AR tracking tools. Preferred Skills Experience resolving payment disputes and short -pays. Familiarity working with general contractors and subcontractors. Understanding of job costing and progress billing. Experience with prevailing wage or certified payroll (a plus). Benefits 401(k) matching Health insurance Paid time off Paid sick time

This position supports FHN Financial's depository clients by analyzing asset/liability positions and assisting in the measurement and management of depository institutions' interest rate risk. The role combines hands-on A/L modeling, data validation, and clear communication of balance sheet risk insights to internal senior management and clients. Key Responsibilities: + Gather client-specific data; prepare, load, and validate inputs in FHN Financial's internal A/L modeling software. + Verify the accuracy of model outputs; reconcile discrepancies and document assumptions and findings. + Develop a strong understanding of client balance sheet risk and translate model results into clear, actionable insights. + Communicate results and recommendations to internal senior management and clients in a concise and professional manner. + Produce and maintain reporting and workpapers that support interest rate risk analysis and periodic reviews. + Collaborate effectively with internal teams and external clients to support ongoing model cycles, updates, and special analyses. + Contribute to process improvements that enhance data quality, efficiency, and client experience. Minimum Requirements: + Bachelor's degree in business, finance, economics, or a related field preferred. + High proficiency with Microsoft Excel; proficiency with other Microsoft Office applications (Word, PowerPoint) required. + Strong analytical, quantitative, and problem-solving skills with high attention to detail. + Effective written and verbal communication skills; ability to work directly with various clients (both internal and external). + Ability to manage multiple priorities and deliver accurate work within deadlines in an onsite work environment (Memphis, TN office). Preferred Qualifications: + 3 to 5 years of experience in bank asset/liability management, interest rate risk, treasury, or financial modeling. + Familiarity with A/L or ALM modeling platforms and data reconciliation. + Exposure to interest rate risk concepts and metrics (e.g., earnings and economic value sensitivities, shock/stress scenarios). + Experience with data analysis tools (e.g., advanced Excel functions; SQL or BI tools a plus). Location: Memphis, TN (Onsite) About the Team: ALM Advisors operates within FHN Financial, a division of First Horizon Bank. The team provides consulting and analytics that support our clients' balance sheet management, interest rate risk assessment, and strategic planning. **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.