Business Process Consultant jobs at Crossfuze

🚀 FHIR Senior Engineer (Lead Role) Job Type: Full-time / Contract About the Role We are seeking a FHIR Senior Engineer to act as a Lead (1-2 years of lead experience preferred). This role involves designing, developing, and maintaining healthcare data flows (HL7, EDI, FHIR, APIs) using the Iguana platform. You will leverage Lua scripting for complex transformations, troubleshoot issues, and ensure secure, real-time data exchange between EMRs, databases, and APIs. Key Responsibilities Build, configure, and deploy interfaces (HL7/EDI) using Iguana 6.2. Implement custom logic and mapping with Lua scripting for data conversion. Connect healthcare systems (EHRs, databases, APIs) and automate data exchange. Monitor production, resolve interface issues, and provide post-go-live support. Create technical specifications, interface diagrams, and operational manuals. Collaborate with developers, QA, and other implementation engineers. Required Skills & Qualifications 8-10 years of experience in healthcare integration. Hands-on expertise with Iguana 6.2 interface development. Strong knowledge of FHIR, API/REST, JSON, XML, and Lua scripting. Deep understanding of healthcare workflows, interoperability standards, and EMR/EHR systems. Excellent analytical, problem-solving, and communication skills. Ability to work independently and lead projects effectively. Thanks, Nidhi Singh Sr. US Recruiter Email: ***********************

Senior Data Governance Consultant (Informatica) About Paradigm - Intelligence Amplified Paradigm is a strategic consulting firm that turns vision into tangible results. For over 30 years, we've helped Fortune 500 and high-growth organizations accelerate business outcomes across data, cloud, and AI. From strategy through execution, we empower clients to make smarter decisions, move faster, and maximize return on their technology investments. What sets us apart isn't just what we do, it's how we do it. Driven by a clear mission and values rooted in integrity, excellence, and collaboration, we deliver work that creates lasting impact. At Paradigm, your ideas are heard, your growth is prioritized, your contributions make a difference. Summary: We are seeking a Senior Data Governance Consultant to lead and enhance data governance capabilities across a financial services organization The Senior Data Governance Consultant will collaborate closely with business, risk, compliance, technology, and data management teams to define data standards, strengthen data controls, and drive a culture of data accountability and stewardship The ideal candidate will have deep experience in developing and implementing data governance frameworks, data policies, and control mechanisms that ensure compliance, consistency, and trust in enterprise data assets Hands-on experience with Informatica, including Master Data Management (MDM) or Informatica Data Management Cloud (IDMC), is preferred This position is Remote, with occasional travel to Plano, TX Responsibilities: Data Governance Frameworks: Design, implement, and enhance data governance frameworks aligned with regulatory expectations (e.g., BCBS 239, GDPR, CCPA, DORA) and internal control standards Policy & Standards Development: Develop, maintain, and operationalize data policies, standards, and procedures that govern data quality, metadata management, data lineage, and data ownership Control Design & Implementation: Define and embed data control frameworks across data lifecycle processes to ensure data integrity, accuracy, completeness, and timeliness Risk & Compliance Alignment: Work with risk and compliance teams to identify data-related risks and ensure appropriate mitigation and monitoring controls are in place Stakeholder Engagement: Partner with data owners, stewards, and business leaders to promote governance practices and drive adoption of governance tools and processes Data Quality Management: Define and monitor data quality metrics and KPIs, establishing escalation and remediation procedures for data quality issues Metadata & Lineage: Support metadata and data lineage initiatives to increase transparency and enable traceability across systems and processes Reporting & Governance Committees: Prepare materials and reporting for data governance forums, risk committees, and senior management updates Change Management & Training: Develop communication and training materials to embed governance culture and ensure consistent understanding across the organization Required Qualifications: 7+ years of experience in data governance, data management, or data risk roles within financial services (banking, insurance, or asset management preferred) Strong knowledge of data policy development, data standards, and control frameworks Proven experience aligning data governance initiatives with regulatory and compliance requirements Familiarity with Informatica data governance and metadata tools Excellent communication skills with the ability to influence senior stakeholders and translate technical concepts into business language Deep understanding of data management principles (DAMA-DMBOK, DCAM, or equivalent frameworks) Bachelor's or Master's Degree in Information Management, Data Science, Computer Science, Business, or related field Preferred Qualifications: Hands-on experience with Informatica, including Master Data Management (MDM) or Informatica Data Management Cloud (IDMC), is preferred Experience with data risk management or data control testing Knowledge of financial regulatory frameworks (e.g., Basel, MiFID II, Solvency II, BCBS 239) Certifications, such as Informatica, CDMP, or DCAM Background in consulting or large-scale data transformation programs Key Competencies: Strategic and analytical thinking Strong governance and control mindset Excellent stakeholder and relationship management Ability to drive organizational change and embed governance culture Attention to detail with a pragmatic approach Why Join Paradigm At Paradigm, integrity drives innovation. You'll collaborate with curious, dedicated teammates, solving complex problems and unlocking immense data value for leading organizations. If you seek a place where your voice is heard, growth is supported, and your work creates lasting business value, you belong at Paradigm. Learn more at ******************** Policy Disclosure: Paradigm maintains a strict drug-free workplace policy. All offers of employment are contingent upon successfully passing a standard 5-panel drug screen. Please note that a positive test result for any prohibited substance, including marijuana, will result in disqualification from employment, regardless of state laws permitting its use. This policy applies consistently across all positions and locations.

World Wide Technology is looking for Splunk Engineer. This job is part of WWT's Strategic Resourcing services. The candidate will be supporting a WWT customer and will be employed by one of WWT's preferred partners. The partner will provide full compensation and benefit information prior to employment with the partner. Job Title: Change Management Analyst Location: Hybrid- On-site every Tuesday and Wednesday, traveling between Rosemead and Alhambra offices as needed. Rate/Salary: A reasonable estimate of the current pay range for this position is $65/hr. hourly C2C. Actual pay will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs, and will be set by your employer. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in base pay. Overview: We're seeking a polished, early-career Change Management Analyst to coordinate and support technology changes across the enterprise. The role focuses on ensuring changes are executed in a controlled, compliant, and efficient manner and requires excellent communication and professional presence when working with stakeholders and technical teams. Key Responsibilities: Coordinate the end-to-end change management process: log, assess, approve, communicate, and close changes per policy. Partner with network, server, application, and service desk teams to validate risk, impact, and implementation strategies. Facilitate Change Advisory Board (CAB) meetings: prepare agendas, document decisions, and track follow-ups. Monitor change activity for adherence to ITSM processes, compliance, and operational standards. Review and validate Change Requests for accuracy, completeness, and alignment with configuration and release management. Assist with reporting on change trends, success rates, and process improvements. Maintain clear, professional communication across stakeholders to ensure readiness for upcoming changes. Qualifications & Experience 2-5 years of experience in an IT role such as Service Desk Analyst, Network Administrator, Command Center Analyst, Application Support, or Server Administrator. Experience with data center infrastructure (compute, network, storage, application technologies). Very polished, professional demeanor with excellent verbal and written communication skills. AA degree, BA/BS, or equivalent combination of relevant training and experience. Proficiency with MS Word, Excel, Visio, and Outlook. Experience with an ITSM change-management tool (ServiceNow, Remedy, Cherwell, or similar). Note: If you have any questions or concerns about this posting, please email us at - ******************

Dear all, Vertex Elite is currently seeking a qualified Microsoft Entra ID Consultant to join our team. If you or someone you know is interested, please feel free to reach out for more details or share your updated resume. Work Authorization : USC or Any valid USA work authorization Job Type : Contract Location : 100% Remote Duration : Long term With Best Regards, Rama Raju | Vertex Elite LLC | E-Verified Company | ********************

Client is looking for is a Customer MDM Business Analyst. JD below: Experience in working as a Business Analyst for a customer MDM implementation, preferably a B2B customer master implementation. Good understanding of D&B hierarchy, confidence scores , various indicators etc. Good SQL experience and ability to find patterns to come up with Data Quality rules through data profiling. Experience in usage of customer master data in building a customer 360 for analytics. Experience in data governance implementation will be a plus. Strong communication and presentation skills to present data observations/ profiling results.

Hi Job Title: Business Analyst Duration: 12 months Candidates should expect to be onsite 5 days a week, but open to flexibility post training. What You'll Do Analyze historical data and current trends to identify risks and opportunities by division, department, and class. Create preseason sales, gross margin and inventory plans by division and department that support product strategies Reconcile top down to bottom-up division/department plans Reforecast sales and manage inventory for all basic styles and style colors to meet department financial goals Communicate financial results to manager and cross functional team on a weekly basis and determine in season pricing actions. Support Monthly Open to Buy Forecasting by reconciling receipts, and working through a financial forecast with action plans to support path to financial targets. Support roll out and communication to cross functional team members of new Inventory Strategy Initiatives for Total Banana Republic Japan Who You Are 6 years of relevant experience Strong Excel and technical skills Must be system savvy and a quick learner Must demonstrate strong executive presence and ability to story tell with a growth mindset Believe in the Power of Team; builds constructive and effective relationships with a broad and diverse group of business partners Possess strong business acumen and strategic agility, able to handle many projects simultaneously while effectively prioritizing workload Demonstrate strong listening, written and oral communication skills, able to present ideas and directions that rally others to action Ability to assess relatively complex situations and analyze data to make judgments and recommend solutions Experienced in building and maintaining item-level forecasts, identifying trends and risks to support agile business decisions HM looking for candidates with Inventory Management, Buying, Forecasting, and Receipt Reconciliation. **Previous Gap experience ideal** Tools Excel MicroStrategy Anaplan PETE (Gap Inc Specific Tool) If interested, Please share below details with update resume: Full Name: Phone: E-mail: Rate: Location: Visa Status: Availability: SSN (Last 4 digit): Date of Birth: LinkedIn Profile: Availability for the interview: Availability for the project:

Our government client is seeking an experienced Business Systems Analyst on an onsite 6+ months renewable contract opportunity in Austin, TX. Role: Business Systems Analyst W2 RATE - $91/hr Candidates must already reside in Texas. Job Description: Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs. The agency seeks highly qualified candidates to fill the Business Analyst position within the agency Environmental Epidemiology and Disease Registries Section. This position will perform senior level consultative services and technical assistance work in the area of agency analysis for program related activities. Work involves analyzing DSHS priority initiatives and special projects utilizing business analysis best practices in coordination with agency business and program units. Duties include: assessing, analyzing, researching, facilitating and documenting requirements, assuring the use of best practices and standards, assisting in the coordination and optimization of DSHS operations and program functions and providing recommendations. This position is responsible for assisting with the facilitation and analysis across numerous related initiatives and leading special projects as assigned by agency leadership. These responsibilities include: developing business analysis tools; defining requirements; reporting progress on key projects to management; providing recommendations to agency leadership. This position will also work with staff to initiate, facilitate or participate in projects to maximize the success of multiple and diverse projects. Works under limited direction with extensive latitude for the use of initiative and independent judgment. II. CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience 8 Required Ability to research, gather, assemble, correlate and analyze system requirements; to devise solutions to problems; and to prepare concise reports and/or to analyze and solve complex and difficult problems and prioritize information and issues. 8 Required Ability to develop and present reports identifying gaps in functionality and operational effectiveness to executive stakeholders. 8 Required Develops or contributes in the development of as-is / to-be process models to identify opportunities for greater operational efficiencies. Skilled in effectively mapping business processes and identifying process improvements and skilled in planning . 8 Required Experience with the analysis of program policies and procedures to determine their effect on automated systems and system functional areas. 8 Required Works with the functional teams to understand current and upcoming needs not currently met with existing processes and technology solutions. 5 Preferred Experience creating strong relationships with project stakeholders. Must possess strong communication and presentation skills. Work with stakeholders to identify, define and document requirements 5 Preferred Experience developing strategic and project SDLC materials, including gap analysis, recommendations, roadmaps, requirements, design documents, test cases, and use cases. 1 Preferred Possess UX design experience Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY ************************ “Celebrating 30 years of service.”

Hi, Business analyst Need State or Federal client experience CANDIDATE SKILLS AND QUALIFICATIONS Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/Preferred Experience 8 Required Extensive experience reviewing, analyzing, and evaluating business systems and user needs. 8 Required Thorough understanding of the business analysis areas of knowledge and its associated activities and tasks. 8 Required Experience participating in software development reviews and providing advice and assistance to other team members in analysis, design, and test. 8 Required Experience performing or participating in unit testing, support system testing and user acceptance testing. 8 Required Extensive skill in planning and organizing work to meet goals and complete multiple assignments without compromising accuracy. 8 Required Thorough knowledge of software development lifecycle methodologies. 8 Required Extensive skill in effective verbal and written communications with both IT and business professionals and clients. 8 Preferred Experience with the implementation of case management systems. 8 Preferred Experience with Jira project management software. Please share your resume at ***********************

Role: Business Systems Analyst Job Type: FT with Infinite Computer Solution In this role, as a Business Systems Analyst, Senior level, you will play a key role in mentoring the less experienced associates within the Experience Digital Online Banking Application Implementation team, advising them by using advanced knowledge of the Experience Digital Online Banking Application product, integrations and client business environments. You will also be providing your best practice knowledge to clients as a consultative role when defining business solutions during implementations. You will be handling the larger complex projects or multiple small projects, leading business analysis activities during the project cycle. This includes driving internal and client facing discussions for requirements definition for base configurations and customization's of an internet banking platform. Experience Level 8+ Years Technical Expertise (Mandatory) List must-have technical skills with proficiency level (Beginner/Intermediate/Expert): Azure Dev Ops, JIRA, ServiceNow (Intermediate) Visio (Expert) MS Office 365 (Expert) SAML (intermediate) Understanding of Integrations using APIs and Single Sign-on Authentication methods (Intermediate) Technical Expertise (Good to Have) MS Project Smartsheet Appian SQL General knowledge of software development structures. UI/UX design Mobile Technology - iOS and Android Functional/Doman/Product Expertise (Mandatory) Understanding of banking/financial workflows Understanding of Retail banking / Investment banking / Commercial banking Transaction processing systems Risk & fraud detection Core banking systems (e.g., Temenos, Finacle) Exposure to digital payments (e.g., Fed Wire, SWIFT) Exposure to ACH Processing and NACHA Guidelines Project management and development methodologies (e.g. Waterfall, Agile) Functional/Doman/Product Expertise (Good to Have) Exposure to fintech solutions Financial reporting & reconciliation Loan & credit processing Familiar with operational differences between Banks and Credit Unions and understand how their business needs differentiate. Previous work experience related to internet home banking applications is a plus. Experience in a mentoring or team lead capacity. Key Job Responsibilities Providing clients with best practice direction for defining solutions. Ensure efficiency and accuracy through high quality analysis and documentation. Work with clients, other Fiserv project team members, and product managers to document detailed requirements that capture our clients' needs and meet their expectations. Provide the advanced subject matter expertise in explaining and consulting internally within the project teams and externally with clients. Be a key source of knowledge of product functionality and business processes relating to the Experience Digital Online Banking Application Online Banking and key integrations. Provide consultative best practice direction when discussing solutions with clients. Drive requirements gathering sessions, sometimes onsite, or in project meetings. Work with multi-functional client partners to complete application worksheets and customizations scoping. Collaborate with the client and Fiserv project engineers to define requirements related to online banking configurations and customizations. This includes scoping solutions, documenting workflows, assisting in developing estimates, and validating solutions. Understand customer's goals and business needs to clearly articulate solution configurations and customization workflows to partners. Understand the prospect's current state; the people, the teams involved as well as the key metrics and technical capabilities of those teams needed. Understand the impact on business unit and/or customers for new solutions. Be able to translate, map, and communicate any known gaps resulting from making the transition from current to future state. Manage UAT cycles, including providing client training, triaging reported issues due to client testing. Travel for Client onsite kick off meetings, support go-live events and other events such as mock conversion rehearsals for larger projects. Review and understand vendor solution technical specifications to extract the relevant technical requirements needed to include in custom requirements documents. Additional Responsibilities (Good to Have) Mentor and lead other less experienced colleagues to assist in their development and the development of the Business Analyst team as a whole. Providing input and consultation to process improvement initiatives. Participate and provide input to Product improvement, assisting the Experience Digital Product Management team. Certifications (Preferred but not Mandatory) ECBA / CCBA /CBAP PMP / Agile Scrum Master

Immediate need for a talented Principal Consultant (SAP SCM). This is a fulltime opportunity with long-term potential and is located in Emeryville CA (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID:25-91880 Pay Range: $145000 - $165000/annum. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Lead and manage end-to-end SAP implementation and support project with functional expertise in SCM (SAP MM, IM, Procurement) Provide functional expertise and guidance to project teams, ensuring adherence to best practices and standards. Configure and support SAP modules for Procurement, Inventory Management, Supply Chain Planning, and related areas. Collaborate with procurement, logistics, and supply chain teams to streamline workflows within SAP. Develop functional specifications for customizations and enhancements. Define and manage master data for materials, vendors, and purchasing conditions. Provide user training, and troubleshoot issues in SCM-related processes. Manage and mentor team members, fostering a culture of collaboration and continuous improvement. Act as the primary point of contact for clients, ensuring clear communication, expectation management, and timely resolution of issues. Ensure compliance with project timelines, budgets, and quality standards. Key Requirements and Technology Experience: Skills-SAP, SAP SCM, material Management Our client is a leading IT Industry and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Role: Business System Analyst We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets. Job Overview: We are seeking a detail-oriented and analytical Business System Analyst to act as a bridge between business needs and technology solutions. The successful candidate will evaluate business processes, gather and document requirements, and propose technological solutions to improve efficiency, productivity, and overall business performance. Key Responsibilities: Collaborate with stakeholders to understand their business requirements and objectives. Analyze current business processes and workflows to identify areas for improvement. Gather, document, and validate detailed business requirements and specifications. Translate business needs into functional and technical specifications for IT teams. Facilitate communication between business units and technical teams to ensure solutions meet business needs. Assist in the design, testing, and deployment of new systems or system enhancements. Conduct gap analysis to identify differences between existing systems and desired future states. Develop use cases, user stories, process flow diagrams, and other documentation as needed. Provide support during system implementation and post-implementation review. Stay up-to-date with industry trends and best practices related to business analysis and technology. Qualifications: Bachelor's degree in Business Administration, Information Technology, or related field. Proven experience as a Business System Analyst or similar role. Strong understanding of business processes and IT systems. Excellent analytical, problem-solving, and organizational skills. Proficiency in process modeling and documentation tools (e.g., Visio, Lucidchart). Excellent communication and stakeholder management skills. Knowledge of project management methodologies is a plus. Preferred Skills: Experience with software development life cycle (SDLC). Familiarity with database management and SQL. Knowledge of Agile/Scrum methodologies.

Data Governance Consultant - with Microsoft Purview exp. Houston, TX (onsite role) ________________________________________ Must-Have Skills • Hands-on experience with Microsoft Purview (mandatory). • Strong background in data governance, stewardship, and metadata management. • Familiarity with SQL, data modeling, and data lineage documentation. • Excellent communication and stakeholder management skills. ________________________________________ Preferred • Knowledge of Master Data Management (MDM) concepts. • Experience in regulated industries (utilities, healthcare, finance). • Certifications in data governance (DAMA, DCAM). • Exposure to other governance tools (Collibra, Informatica, Alation). ________________________________________ Key Responsibilities • Implement and manage MS Purview for data cataloging and governance. • Define and enforce data standards, policies, and procedures. • Monitor and improve data quality across systems. • Ensure compliance with internal and external regulations (GDPR, HIPAA). Roles and responsibilities: 10+ years of experience in data stewardship, data governance, or data quality roles. • Strong understanding of data management principles and best practices. • Experience with data governance tools (e.g., Collibra, Informatica, Alation) is a plus. • Excellent analytical, communication, and problem-solving skills. • Familiarity with SQL, data modeling, and metadata management.

Role: IBM Tririga consultant REMOTE Contract Share the resumes with ********************** Mandatory Skills: 1, Tririga Certification 2. Experience in Space and Lease modules 3. Experience in SAP - Tririga integration 4. Experience in Prod support Performance Expectations: ==> SLA adherence. ==> Client escalations should be avoided. ==> Should be a team player. ==> Should be no/minimal concerns from Infosys APS Tririga team members Technical Hiring Criteria (Must Haves) • Top 3 Required skills: IBM Tririga, Dynatrace, Production Support with basic Unix and SQL knowledge • Years of experience in each of the must-have skills: Overall 8, Tririga > 4 yrs Any additional information you would like to share about the project specs/nature of work: We are seeking a skilled Support Analyst to provide technical support on Real Estate and Development space for our Fortune 10 client. This role will be responsible for Triaging and resolving application-related issues while working directly with the client. The ideal candidate will have hands-on experience with IBM Tririga, particularly in reporting and workflow functionalities. Key Responsibilities: Act as the first point of contact for client-reported issues. Triage, troubleshoot, and resolve application issues based on predefined knowledge base and procedures. Collaborate closely with client on L2 Support issues and escalate issues to the development team (Tier 3) when necessary. Provide timely updates to the client on issue resolution status. Create and update knowledge base articles for recurring issues. Perform root cause analysis for recurring issues and recommend process improvements. Assist with testing and validating minor system changes or patches. Participate in training sessions and knowledge transfers.

As an HRSD Product Analyst, you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities, as well as project support. You will be able to get vast experience within various applications in ServiceNow, but primarily be working under the HRSD (Employee Workflows) scope and applications gathering, documenting, testing, and releasing core functionality for the business teams across our Employee Experience (EX) function at Adobe, such as Payroll, Equity, Benefits, HR, Global Mobility, etc. What You'll Do • Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each. • Co-author PRDs, epics, and user stories with acceptance criteria • Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts. • Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic. • Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists) • Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability • Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks. • Support reporting and dashboard creation and maintenance • Support UAT and hypercare • Operate in CI/CD: update set/source control hygiene • Maintain RAID/logs • Business stakeholder management and communications for RTB and project requirements • Rationalizing business requirements and translating them into technical requirements Certifications: • ServiceNow System Admin certification (must) • HRSD Implementation certification (preferred) • Hands-on experience in HRSD configurations (must) Functional: • Strong HRSD architecture knowledge and hands-on experience • Ability to write precise requirements, epics, stories, and acceptance criteria • Experience using Jira

Sr. Mainframe Consultant - In Person Interview Day 1 Onsite Long Term Contract 8+ Years of experience required. 3 Client locations: Onsite & In Person at any 1 location given below Addison, TX Dublin, OH New Castle, DE Must Have: COBOL, JCL, IMS DB, VSAM, CICS, DB2, SQL Job Summary: • Develops and implements solutions that address complex business challenges, enhancing the ability to make data-driven decisions and improving operational efficiency • Prepares architecture and design documents for complex Banking applications keeping in mind design constraints that translate to coding • Develops secure and high-quality code that runs in sync with other highly efficient sub systems • Think out-of-the-box proactively and be creative by challenging conventional approaches and contribute towards operational efficiency • Troubleshoots problems, works with Product Teams and other stake holders to understand complex Requirements and be able to break them down to design/development. Required Skills: • Candidate should have expertise in COBOL, JCL, VSAM, IMS, CICS & DB2. • Expertise in CICS Programming including knowledge of CICS Screen Programming is Mandatory • Experience/Knowledge in building and maintaining new Test regions is preferred. • Experience coding in MQ Series & IMS DB is Mandatory. • Experience in Banking Compliance and Regulatory Platform is preferred.

Windchill SME Consultant 1 yr+ contract with possibility of conversion/extension Spring, Texas Required Qualifications: 5-10 years of hands-on experience with PTC Windchill PLM. Strong expertise in Windchill configuration, customization (Java, Info*Engine, workflows), and system administration. Proven experience designing and delivering integrations between Windchill and other enterprise systems. Solid understanding of CAD data management, product structures, workflows, and PLM best practices. Experience working directly with external clients in consulting or professional services environments. Strong analytical, troubleshooting, and communication skills. Preferred Qualifications: Experience with REST/SOAP APIs, middleware tools, or enterprise integration platforms. Familiarity with related systems such as Creo, SAP, Oracle, or other PLM/ERP/CAD platforms. Windchill or PTC certifications.

Role : Downstream Refining OT Consultant Mode: Full-Time Infosys is seeking a Downstream Refining OT Consultant - This position will primarily be responsible for interfacing with key stakeholders; applying technical and analytical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Business Process Modeling, and Documentation; playing an important role in creating high-level functional artifacts and business process flows; delivering high-quality documentation for a module, leading validation for all types of testing, and supporting activities related to implementation and transition. You will be part of a learning culture where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Required Qualifications: Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of Information Technology experience. Candidate must be located within commuting distance of Dallas, TX or be willing to relocate to the area. This position may require travel to project locations. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Experience in Operations Technology within downstream refining environments. Experience in leadership overseeing OT support and service delivery. Strong expertise in PI Suite, G3 TAS, and other refining-related applications. Familiarity with ITIL processes, cybersecurity frameworks, and refinery safety protocols. Preferred Qualifications: Experience supporting large-scale OT environments with diverse application portfolios. Knowledge of SCADA/DCS systems, data historians, and LIMS. Ability to lead cross-functional teams and drive operational excellence. Willingness to travel to refinery sites as needed. Provide technical leadership during major incidents and root cause analysis. Support change management and ensure minimal disruption to refinery operations. Proven experience in stakeholder management, especially in onshore-offshore delivery models Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :- Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. EEO/About Us : About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Infosys is seeking a Downstream Refining OT Consultant - This position will primarily be responsible for interfacing with key stakeholders; applying technical and analytical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Business Process Modeling, and Documentation; playing an important role in creating high-level functional artifacts and business process flows; delivering high-quality documentation for a module, leading validation for all types of testing, and supporting activities related to implementation and transition. You will be part of a learning culture where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Required Qualifications: Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. At least 4 years of Information Technology experience. Candidate must be located within commuting distance of Dallas, TX or be willing to relocate to the area. This position may require travel to project locations. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Experience in Operations Technology within downstream refining environments. Experience in leadership overseeing OT support and service delivery. Strong expertise in PI Suite, G3 TAS, and other refining-related applications. Familiarity with ITIL processes, cybersecurity frameworks, and refinery safety protocols. Preferred Qualifications: Experience supporting large-scale OT environments with diverse application portfolios. Knowledge of SCADA/DCS systems, data historians, and LIMS. Ability to lead cross-functional teams and drive operational excellence. Willingness to travel to refinery sites as needed. Provide technical leadership during major incidents and root cause analysis. Support change management and ensure minimal disruption to refinery operations. Proven experience in stakeholder management, especially in onshore-offshore delivery models Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :- Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Business Process Consultant, CRM and Industry Workflows is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Customer and Industries products - all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: Be the process expert in how to best support by using ServiceNow products using ServiceNow best practices focused on configuration vs. customization Process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Lead customers in their efforts to take advantage of the ServiceNow capabilities in their efforts to improve their processes Lead customer design workshops Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Guides and advocates for the customer's needs throughout the engagement Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes Prepare all customer-facing deliverables focused on process Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues. Up to 50% travel annually, driven by customer needs and internal meetings Qualifications In order to be successful in this role, we need someone who has: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry At least 8 years of consulting experience for complex, global organizations preferably federal, state or local governments Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a Customer Service and/or Field Service Delivery / Shared Services environment, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued Strong understanding and ability to consult on data compliance standards such as PII/PHI Proven experience in defining and deploying future-state Customer Service and/or Field Service processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology Strong understanding with leading Customer Service and/or Field Service and related systems and tools such as Salesforce, SAP, Oracle, Telephony, etc… Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint) Experience in analyzing and recommending Customer Service and/or Field Service strategies based on business priorities Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity Proven team player and team builder United States Citizenship is required · Certification Requirements (within first 90 days): ServiceNow Certified System Administrator Customer Service Management (CSM) Implementor Field Service Management (FSM) Implementor Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.