How long does it take to become a Customer Service Assistant?

It takes 2 years of professional experience to become a customer service assistant. That is the time it takes to learn specific customer service assistant skills, but does not account for time spent in formal education.

How To Become A Customer Service Assistant: What It Is and Career Path

What is a customer service assistant and how to become one

Updated January 8, 2025

5 min read

A customer service assistant provides support to customers throughout the purchase cycle. They answer queries, resolve complaints, and provide guidance on products or services. Customer service assistants work in retail stores, call centers, or online platforms. Their duties include managing customer accounts, processing orders, handling returns, and maintaining records. A customer service assistant needs to work well under pressure and maintain a positive attitude in challenging situations.

ScoreCustomer Service AssistantUS Average

Salary

2.6

Avg. Salary $33,862

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.2

Race

American Indian and Alaska Native 0.65%

Asian 6.55%

Black or African American 12.43%

Hispanic or Latino 22.85%

Unknown 5.43%

White 52.09%

Gender

female 70.32%

male 29.68%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

What are the pros and cons of being a customer service assistant?

Pros

Potential for career advancement within the company
Opportunity to work in a team environment
Possibility of receiving performance-based incentives or bonuses
Job security, as customer service is always in demand
Often includes benefits such as health insurance and retirement plans

Cons

Repetitive nature of the job can become monotonous over time
Limited opportunities for creativity or autonomy in decision-making
High call volume and fast-paced environment can lead to burnout
Low pay compared to other industries
Training may be inadequate, leaving employees feeling ill-equipped to handle certain situations

Key steps to become a customer service assistant

Explore customer service assistant education requirements

Most common customer service assistant degrees

Bachelor's

40.4 %

High School Diploma

24.7 %

Associate

22.0 %

Start to develop specific customer service assistant skills

Skills	Percentages
Front End	17.06%
Customer Service	16.60%
Service Calls	11.12%
Work Ethic	7.55%
Groceries	3.59%

Complete relevant customer service assistant training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer service assistants learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service assistant based on U.S. Bureau of Labor Statistics data and data from real customer service assistant resumes.

Research customer service assistant duties and responsibilities

Utilize CRM (Zendex) to record track and manage inquiries.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Raise store revenue through recognize customer service relations, store organization and cleanliness.
Clean interior and exterior windows.

Prepare your customer service assistant resume

When your background is strong enough, you can start writing your customer service assistant resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service assistant resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable customer service assistant resume templates

Build a professional customer service assistant resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer service assistant resume.