How to hire a customer service representative manager

How to hire a customer service representative manager, step by step

Here's a step-by-step customer service representative manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer service representative manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer service representative manager
• Step 8: Go through the hiring process checklist

What does a customer service representative manager do?

Post a customer service representative manager job for free, promote it for a fee

Post free

1. Identify your hiring needs

   The customer service representative manager hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A customer service representative manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, customer service representative managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of customer service representative manager salaries for various roles:

   Type of Customer Service Representative Manager	Description	Hourly rate
   Customer Service Representative Manager	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$12-19
   Service Manager	Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department... Show more	$22-55
   Lead Sales Representative	A lead sales representative is responsible for selling goods and services to existing and potential customers through electronic communications and area visits. Lead sales representatives should be highly-knowledgeable of the products that the company offers to discuss and demonstrate the features to the client accurately... Show more	$15-42

   Show more

2. Create an ideal candidate profile

   Common skills:

   • PET
   • Payroll
   • Customer Satisfaction
   • Customer Complaints
   • Customer Inquiries
   • Bank Deposits
   • Customer Accounts
   • Inbound Calls
   • POS
   • Customer Orders
   • Outbound Calls
   • Customer Service
   • Inventory Control
   • Customer Issues

   Check all skills

   Responsibilities:

   • Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
   • Manage AP and ordered/maintain office supplies.
   • Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
   • Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
   • Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
   • Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

   More customer service representative manager duties

3. Make a budget

   Including a salary range in your customer service representative manager job description is a great way to entice the best and brightest candidates. A customer service representative manager salary can vary based on several factors:

   • Location. For example, customer service representative managers' average salary in mississippi is 40% less than in california.
   • Seniority. Entry-level customer service representative managers earn 39% less than senior-level customer service representative managers.
   • Certifications. A customer service representative manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a customer service representative manager's salary.

   Average customer service representative manager salary

   $15.41hourly

   $32,048 yearly

   ---

   Entry-level customer service representative manager salary

   $25,000 yearly salary

   Updated January 19, 2026

   Average customer service representative manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$41,819	$20
   2	Washington	$39,023	$19
   3	Massachusetts	$36,441	$18
   4	New York	$35,466	$17
   5	New Jersey	$35,355	$17
   6	Minnesota	$34,922	$17
   7	Oregon	$34,389	$17
   8	Colorado	$33,554	$16
   9	Connecticut	$33,443	$16
   10	Illinois	$33,398	$16
   11	Arizona	$33,177	$16
   12	Maryland	$32,850	$16
   13	Pennsylvania	$31,602	$15
   14	Nevada	$31,525	$15
   15	Iowa	$30,773	$15
   16	Utah	$30,634	$15
   17	Wisconsin	$30,491	$15
   18	Nebraska	$29,902	$14
   19	Indiana	$29,690	$14
   20	Missouri	$29,624	$14

   Average customer service representative manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	First Book	$53,732	$25.83
   2	Amcor	$42,900	$20.63	11
   3	Waste Connections	$41,011	$19.72	26
   4	GPAC	$40,471	$19.46
   5	Collins & Company	$36,982	$17.78
   6	PMA USA	$35,970	$17.29
   7	U.S. Bank	$35,924	$17.27	632
   8	ATI - Allegheny Technologies Incorporated	$35,520	$17.08
   9	Internet Brands	$34,997	$16.83	3
   10	Hilti	$34,571	$16.62
   11	Sephora	$33,734	$16.22
   12	Cenveo	$33,482	$16.10	4
   13	Lendmark Financial	$33,388	$16.05	152
   14	Mr. Electric	$32,751	$15.75	19
   15	SG360	$32,660	$15.70
   16	Sir Speedy Print Signs Marketing	$32,208	$15.48
   17	The Marek Group	$32,200	$15.48
   18	State of North Dakota	$32,188	$15.47
   19	Work At Home Vintage Experts	$32,105	$15.44	30
   20	The Jonus Group	$32,023	$15.40	21

4. Writing a customer service representative manager job description

   A customer service representative manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a customer service representative manager job description:

   Customer service representative manager job description example

   Job Description Hilti: Customer Service Representative - Account Manager Development Program

   Job reference: 23947

   Customer Service Representative - Account Manager Development Program

   Tulsa

   What's the role?

   Were looking for motivated individuals who have a passion for sales and desire advancement opportunities throughout the U.S. and globally.

   Who is Hilti?

   If youre new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which were looking to expand, were a great place for you to show us your worth, step up to new challenges and grow your career.

   What does the role involve?

   In this entry level sales role, your development begins with two months of hands-on training which will set you up for success by learning the foundation of Hiltis culture, products, and services.As an Inside Sales Specialist you will influence and serve all Hilti customers, including internal team members and Account Managers who have direct relationships with the Hilti customer experience. Your participation in the Account Management Development Program is essential to prepare you for your next step in an outside sales role.This position is responsible for influencing and serving all Hilti customers, including internal Hilti customers, i.e. field account managers and/or other Hilti team members who have direct relationships with the Hilti customer experience. This position is accountable for achieving profitable sales, providing timely and appropriate customer service and technical expertise with strong orientation to understanding a customers specialized needs and requirements to ensure the successful achievement of the companys objectives and growth.

   Hilti has been consistently recognized by Selling Power Magazine as a top company to sell for and is a 2021 Fortune 100 best companies to work for.

   What do we offer?

   In our Account Manager Development Program, you will complete developmental stages before promoting into an outside sales role. During the 12-18 month program, youll participate in a full sales, product, hands on, and industry training curriculum. As you advance in the program you will take part in outside sales training and territory sales coverages, all while being paired with a mentor. The outside sales role will likely require relocation and is critical to your continued success at Hilti.

   Why should you apply?

   At Hilti you will find a culture where over 80% of our management team has been promoted from within and our average employee tenure exceeds 9.6 years. Join Hilti to begin your long term career with a global leader in a fast paced and exciting industry.

   What you need is:

   • High School Diploma or GED required; Bachelors Degree preferred or equivalent work experience Previous customer service and/or sales skills preferred Excellent written, verbal, and presentation skills Drive to develop strong and sustainable customer relationships Ability to multitask, prioritize, and manage time effectively Must be willing to relocate within 12-18 months

   Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

   Copy this example

   

5. Post your job

   To find the right customer service representative manager for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with customer service representative managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit customer service representative managers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your customer service representative manager job on Zippia to find and recruit customer service representative manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting customer service representative managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer service representative manager

   Once you have selected a candidate for the customer service representative manager position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a customer service representative manager?