Front Desk Associate CycleBar Lone Tree, CO (5:am-8:00am shift plus availability))
Cyclebar 3.4
Front desk associate job at CycleBar
Dynamic CycleBar studio in Lone Tree, CO is seeking a motivated sales minded individual with passion to influence first time riders for our morning classes from 5:00am to 8:00am, Monday through Friday
Compensation & Benefits:
This position offers competitive hourly + Commission incentives; based on experience & performance.
Lucrative commissions paid on sales
Advancement opportunities
Complimentary CycleBar Membership
Our FrontDeskAssociates are passionate about fitness and delivering a superior experience. They prioritize driving sales and revenue within the studio.
Our Associates are responsible for meeting studio sales goals, membership renewals and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first time riders) and securing member referrals. Under the management of a Franchise Owner, national sales director, and the support of a CycleBar Experience team, Sales leads must exemplify leadership qualities in all areas of the business. Sales leads must have the ability to build lasting relationships with prospective and current members in order build a strong ambassadorship and retain members. The Sales Lead is rooted in hospitality and upholds our Mission of fueling energetic communal experience.
Requirement:
1+ years of retail/service sales or fitness sales experience.
Confident in generating personal sales and training Sales Reps in sales.
Ability to manage and drive 2 revenue streams: memberships and retail.
Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
Ability to excel in a fast changing, diverse environment.
Ability to recognize areas of improvement and make changes using good judgment.
An affinity and passion for fitness.
Solid writing and grammar skills.
Highly organized, proficient in data management, ability to prioritize and meet deadlines.
Professional, punctual, reliable and neat.
Strong attention to detail and accuracy.
Trustworthy and ability to handle confidential information.
Ability to work harmoniously with co-workers, clients and the general public.
Proficiency with computers and Studio software.
Duties:
Membership sales
Lead generation including Grass Roots Marketing and Networking
Maintain cleanliness and organization of the Studio
Schedule and participate in networking/community events and studio promotions
Strategically manage marketing campaigns to generate leads for the studio
Any other duties as assigned Responsible for the acquisition of new members and the retention of existing members
Conversion of non-membership based users to membership base
Conduct pre-planning activities each month including strategic outreach, for securing first time rider/lead flow
Build rapport and lasting relationships with prospective and current members. Embrace hospitality and drive the CycleBar Culture.
General Manager will actively coach, train and educate our Sales Associate team on Hospitality and Sales Conversion tactics. Manager will work with owner on team accountability
Working with General Manager and Owner on setting Monthly, weekly, and daily targets for meeting goals
Driving Referral business through ambassadorship
Company Overview:
CycleBar is the world's first and only Premium Indoor Cycling™ franchise. We offer concierge-level service, premium amenities, and an invigorating, concert environment designed to Rock Your Ride. We are an inclusive, inspiring, low-impact/high-intensity cycling experience for all ages and body types. No matter where you are in your fitness journey, CycleBar will calm your mind, elevate your mood and revive your senses.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$30k-38k yearly est. Auto-Apply 60d+ ago
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Front Desk Attendant
Sportime Clubs 3.4
Englewood, NJ jobs
SPORTIME owns and operates 18 tennis, pickleball, sports, camp and fitness clubs across NYS, including sites across Long Island, in Westchester, Manhattan, the Capital Region and New Jersey. Several of these locations currently feature both dedicated and/or “blended” pickleball courts, and offer court-time, instruction and related programs. SPORTIME is in the active process of creating and scaling its new pickleball division, the purpose of which is to own or lease, and operate, dedicated indoor and outdoor pickleball sites in our current markets and in others nearby.
JOB SUMMARY:
To oversee frontdesk and assist members and prospects on the phone and in person and to greet members and ensure that they receive a 5 Star member experience while at the club.
RESPONSIBILITIES:
Establish and maintain 5 star rapports with all members and guests entering and exiting the club as well as via phone and any other contact.
Competency in all functions of APTUS including Scheduler, POS, shift reconciliations, member statements and notes, Member check-in, etc.
Telephone message competence: recording clear, correct messages and discerning importance (timeliness) of calls. Familiar with Broadview phone system including voicemail
Responsible to make absolutely certain that closing procedures are followed each night
Towel supply laundered, dried, replenished and monitored.
Maintain neat and well-stocked work area for efficient desk operation and customer service
Assist with courtesy calls and balance due
Answers incoming telephone calls and transfer them to the appropriate party
Schedule court reservations, private lessons
Develop and maintain cooperative work relationships with others
Complete daily reports and any special projects as assigned
Knowledge, Skills and Abilities:
High school Diploma or equivalent
Demonstrated knowledge of SPORTIME programs, services, policies and procedures
Ability to explain all lessons, programs, memberships and promotions to prospective and existing members
Excellent guest service skills
Solid computer skills (Microsoft applications) a MUST
Ability to listen to and understand information
Ability to communicate verbally and in writing so that others will understand
Ability to work under pressure
Ability to multi-task
Ability to keep information confidential
Ability to develop constructive and cooperative working relationships with others and maintaining them over time.
COMPENSATION: $18.00 - $20.00 per hour
SCHEDULE: Part-time, with weeknight and weekend availability.
BENEFITS:
Member benefits- Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.
401k Plan with employer match - Employees are eligible to enroll in Sportime's 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old.
Sportime Clubs, LLC is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law.
Sportime Clubs, LLC will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes from Recruiters or Placement Agencies will not be accepted by our company and will be processed accordingly.
$18-20 hourly Auto-Apply 60d+ ago
Front Desk Attendant
Sportime Clubs, LLC 3.4
Englewood, NJ jobs
Job Description
SPORTIME owns and operates 18 tennis, pickleball, sports, camp and fitness clubs across NYS, including sites across Long Island, in Westchester, Manhattan, the Capital Region and New Jersey. Several of these locations currently feature both dedicated and/or “blended” pickleball courts, and offer court-time, instruction and related programs. SPORTIME is in the active process of creating and scaling its new pickleball division, the purpose of which is to own or lease, and operate, dedicated indoor and outdoor pickleball sites in our current markets and in others nearby.
JOB SUMMARY:
To oversee frontdesk and assist members and prospects on the phone and in person and to greet members and ensure that they receive a 5 Star member experience while at the club.
RESPONSIBILITIES:
Establish and maintain 5 star rapports with all members and guests entering and exiting the club as well as via phone and any other contact.
Competency in all functions of APTUS including Scheduler, POS, shift reconciliations, member statements and notes, Member check-in, etc.
Telephone message competence: recording clear, correct messages and discerning importance (timeliness) of calls. Familiar with Broadview phone system including voicemail
Responsible to make absolutely certain that closing procedures are followed each night
Towel supply laundered, dried, replenished and monitored.
Maintain neat and well-stocked work area for efficient desk operation and customer service
Assist with courtesy calls and balance due
Answers incoming telephone calls and transfer them to the appropriate party
Schedule court reservations, private lessons
Develop and maintain cooperative work relationships with others
Complete daily reports and any special projects as assigned
Knowledge, Skills and Abilities:
High school Diploma or equivalent
Demonstrated knowledge of SPORTIME programs, services, policies and procedures
Ability to explain all lessons, programs, memberships and promotions to prospective and existing members
Excellent guest service skills
Solid computer skills (Microsoft applications) a MUST
Ability to listen to and understand information
Ability to communicate verbally and in writing so that others will understand
Ability to work under pressure
Ability to multi-task
Ability to keep information confidential
Ability to develop constructive and cooperative working relationships with others and maintaining them over time.
COMPENSATION: $18.00 - $20.00 per hour
SCHEDULE: Part-time, with weeknight and weekend availability.
BENEFITS:
Member benefits- Employees receive complimentary Sportime membership and are eligible to use club facilities, including tennis, fitness and sports, to participate in club programs on a complimentary or discounted basis, and to receive discounts on retail and other purchases.
401k Plan with employer match - Employees are eligible to enroll in Sportime's 401k retirement plan, with matching, after they have completed one year of continuous service, worked at least 1000 hours in such calendar or anniversary year, and are over 21 years old.
Sportime Clubs, LLC is an Equal Opportunity Employer that encourages and seeks workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sexual orientation, gender (including pregnancy and gender identity), marital status, disability, domestic violence victim status, predisposing genetic characteristics, military status, citizenship or any other characteristic protected by applicable federal, state, or local law.
Sportime Clubs, LLC will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes from Recruiters or Placement Agencies will not be accepted by our company and will be processed accordingly.
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$18-20 hourly 13d ago
FRONT DESK ASSOCIATE/CASHIER - DALLAS
Tootsies Inc. 3.4
Dallas, TX jobs
Job Description
Essential Duties & Responsibilities:
FrontDesk/Cashier:
Build strong customer relationships by providing time efficient, friendly service.
Identify correct price of merchandise & ring transactions using the store's point of sale system.
Process payment by cash, check, credit card, gift cards, etc.
Issue receipts, refunds, credits & change due to customers.
Process merchandise returns and exchanges.
Calculate payments received & reconcile with total sales & items.
Ensure integrity of customer information as outlined in the companies Protecting Customer Information Policy, including company passwords and access codes.
Ensure customer profiles are complete and not duplicated.
Perform merchandise look-ups, transfers & charge sends for stylists.
Pull special orders, as needed.
Re-ticketing: ensure accurate and timely completion of required tag, place merchandise on reticket bar for processing.
Assist with returning non-purchased merchandise to proper floor location.
Maintain frontdesk supplies, ensure area is organized at all times.
Ensure consistent email communication and follow up.
Maintain professional & supportive relationship with stylists, fellow team members as well as with all locations.
Provide event support, gift card and goody bag preparation.
Maintain a fashionably styled personal appearance.
Assist with recurring physical inventory.
Customer Service
Answer/direct calls pleasantly and promptly.
Greet & acknowledge all customers promptly to ensure a positive experience.
Use client's last name frequently.
Answer customers' questions & provide information on procedures & policies in positive manner.
Address customer complaints & immediately refer to a member of management.
Constantly engage all waiting customers in conversation (i.e. waiting for transactions to be processed, alterations/holds/special orders pick-up, etc.)
Ensure customers waiting time is minimal. If time is progressing, seek to get any issue resolved quickly and seamlessly, while ensuring customer is constantly engaged and unaware of any concerns or extended time.
Offer to contact the customer's "regular or preferred" stylist. If the customer does not have one, ensure they have connected with a stylist.
Offer customers carry-out service at completion of transaction.
Bag, box, gift wrap merchandise to the highest level of appearance & care.
Special projects and other duties as assigned.
Qualifications:
Retail experience required, experience in a luxury environment preferred.
Sense of urgency, self-starter and motivated attitude.
Excellent organizational skills and ability to prioritize tasks.
High level of attention to detail.
Excellent interpersonal communication skills.
Strong customer service skills.
Basic computer skills.
Willingness and ability to work a flexible schedule for a retail business, including Saturdays, evening store events, etc.
Physical Demands:
Speaking/Hearing: Ability to communicate information to customers
Standing: Remain upright on feet for sustained periods of time.
Walking: Ability to move throughout the store.
Flexibility including bending, stretching and lifting.
Ability to lift up to 30 pounds, ability to move/carry product.
Visual acuity to perform an activity such as viewing a computer terminal
Use of hands and fingers to handle or feel.
Tootsies is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$22k-29k yearly est. 16d ago
Front Desk Associate/Cashier - Dallas
Tootsies Inc. 3.4
Dallas, TX jobs
Essential Duties & Responsibilities:
FrontDesk/Cashier:
Build strong customer relationships by providing time efficient, friendly service.
Identify correct price of merchandise & ring transactions using the store's point of sale system.
Process payment by cash, check, credit card, gift cards, etc.
Issue receipts, refunds, credits & change due to customers.
Process merchandise returns and exchanges.
Calculate payments received & reconcile with total sales & items.
Ensure integrity of customer information as outlined in the companies Protecting Customer Information Policy, including company passwords and access codes.
Ensure customer profiles are complete and not duplicated.
Perform merchandise look-ups, transfers & charge sends for stylists.
Pull special orders, as needed.
Re-ticketing: ensure accurate and timely completion of required tag, place merchandise on reticket bar for processing.
Assist with returning non-purchased merchandise to proper floor location.
Maintain frontdesk supplies, ensure area is organized at all times.
Ensure consistent email communication and follow up.
Maintain professional & supportive relationship with stylists, fellow team members as well as with all locations.
Provide event support, gift card and goody bag preparation.
Maintain a fashionably styled personal appearance.
Assist with recurring physical inventory.
Customer Service
Answer/direct calls pleasantly and promptly.
Greet & acknowledge all customers promptly to ensure a positive experience.
Use client's last name frequently.
Answer customers' questions & provide information on procedures & policies in positive manner.
Address customer complaints & immediately refer to a member of management.
Constantly engage all waiting customers in conversation (i.e. waiting for transactions to be processed, alterations/holds/special orders pick-up, etc.)
Ensure customers waiting time is minimal. If time is progressing, seek to get any issue resolved quickly and seamlessly, while ensuring customer is constantly engaged and unaware of any concerns or extended time.
Offer to contact the customer's "regular or preferred" stylist. If the customer does not have one, ensure they have connected with a stylist.
Offer customers carry-out service at completion of transaction.
Bag, box, gift wrap merchandise to the highest level of appearance & care.
Special projects and other duties as assigned.
Qualifications:
Retail experience required, experience in a luxury environment preferred.
Sense of urgency, self-starter and motivated attitude.
Excellent organizational skills and ability to prioritize tasks.
High level of attention to detail.
Excellent interpersonal communication skills.
Strong customer service skills.
Basic computer skills.
Willingness and ability to work a flexible schedule for a retail business, including Saturdays, evening store events, etc.
Physical Demands:
Speaking/Hearing: Ability to communicate information to customers
Standing: Remain upright on feet for sustained periods of time.
Walking: Ability to move throughout the store.
Flexibility including bending, stretching and lifting.
Ability to lift up to 30 pounds, ability to move/carry product.
Visual acuity to perform an activity such as viewing a computer terminal
Use of hands and fingers to handle or feel.
Tootsies is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$22k-29k yearly est. Auto-Apply 60d+ ago
Front Office Agent- FT
Carmel Valley Ranch 3.9
Seaside, CA jobs
Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a frontdesk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you! Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Click here to spend a ‘day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience.
A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal and written communication skills
Ability to stand for long periods of time.
Wage range of $21 to $22.50 per hour
Must be able to work weekends & holidays
Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!
$21-22.5 hourly 1d ago
Front Desk Associate/Cashier - Houston
Tootsies Inc. 3.4
Houston, TX jobs
Essential Duties & Responsibilities:
FrontDesk/Cashier:
Build strong customer relationships by providing time efficient, friendly service.
Identify correct price of merchandise & ring transactions using the store's point of sale system.
Process payment by cash, check, credit card, gift cards, etc.
Issue receipts, refunds, credits & change due to customers.
Process merchandise returns and exchanges.
Calculate payments received & reconcile with total sales & items.
Ensure integrity of customer information as outlined in the companies Protecting Customer Information Policy, including company passwords and access codes.
Ensure customer profiles are complete and not duplicated.
Perform merchandise look-ups, transfers & charge sends for stylists.
Pull special orders, as needed.
Re-ticketing: ensure accurate and timely completion of required tag, place merchandise on reticket bar for processing.
Assist with returning non-purchased merchandise to proper floor location.
Maintain frontdesk supplies, ensure area is organized at all times.
Ensure consistent email communication and follow up.
Maintain professional & supportive relationship with stylists, fellow team members as well as with all locations.
Provide event support, gift card and goody bag preparation.
Maintain a fashionably styled personal appearance.
Assist with recurring physical inventory.
Customer Service
Answer/direct calls pleasantly and promptly.
Greet & acknowledge all customers promptly to ensure a positive experience.
Use client's last name frequently.
Answer customers' questions & provide information on procedures & policies in positive manner.
Address customer complaints & immediately refer to a member of management.
Constantly engage all waiting customers in conversation (i.e. waiting for transactions to be processed, alterations/holds/special orders pick-up, etc.)
Ensure customers waiting time is minimal. If time is progressing, seek to get any issue resolved quickly and seamlessly, while ensuring customer is constantly engaged and unaware of any concerns or extended time.
Offer to contact the customer's "regular or preferred" stylist. If the customer does not have one, ensure they have connected with a stylist.
Offer customers carry-out service at completion of transaction.
Bag, box, gift wrap merchandise to the highest level of appearance & care.
Special projects and other duties as assigned.
Qualifications:
Retail experience required, experience in a luxury environment preferred.
Sense of urgency, self-starter and motivated attitude.
Excellent organizational skills and ability to prioritize tasks.
High level of attention to detail.
Excellent interpersonal communication skills.
Strong customer service skills.
Basic computer skills.
Willingness and ability to work a flexible schedule for a retail business, including Saturdays, evening store events, etc.
Physical Demands:
Speaking/Hearing: Ability to communicate information to customers
Standing: Remain upright on feet for sustained periods of time.
Walking: Ability to move throughout the store.
Flexibility including bending, stretching and lifting.
Ability to lift up to 30 pounds, ability to move/carry product.
Visual acuity to perform an activity such as viewing a computer terminal
Use of hands and fingers to handle or feel.
Tootsies is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$22k-28k yearly est. Auto-Apply 60d+ ago
FRONT DESK ASSOCIATE/CASHIER - HOUSTON
Tootsies Inc. 3.4
Houston, TX jobs
Job Description
Essential Duties & Responsibilities:
FrontDesk/Cashier:
Build strong customer relationships by providing time efficient, friendly service.
Identify correct price of merchandise & ring transactions using the store's point of sale system.
Process payment by cash, check, credit card, gift cards, etc.
Issue receipts, refunds, credits & change due to customers.
Process merchandise returns and exchanges.
Calculate payments received & reconcile with total sales & items.
Ensure integrity of customer information as outlined in the companies Protecting Customer Information Policy, including company passwords and access codes.
Ensure customer profiles are complete and not duplicated.
Perform merchandise look-ups, transfers & charge sends for stylists.
Pull special orders, as needed.
Re-ticketing: ensure accurate and timely completion of required tag, place merchandise on reticket bar for processing.
Assist with returning non-purchased merchandise to proper floor location.
Maintain frontdesk supplies, ensure area is organized at all times.
Ensure consistent email communication and follow up.
Maintain professional & supportive relationship with stylists, fellow team members as well as with all locations.
Provide event support, gift card and goody bag preparation.
Maintain a fashionably styled personal appearance.
Assist with recurring physical inventory.
Customer Service
Answer/direct calls pleasantly and promptly.
Greet & acknowledge all customers promptly to ensure a positive experience.
Use client's last name frequently.
Answer customers' questions & provide information on procedures & policies in positive manner.
Address customer complaints & immediately refer to a member of management.
Constantly engage all waiting customers in conversation (i.e. waiting for transactions to be processed, alterations/holds/special orders pick-up, etc.)
Ensure customers waiting time is minimal. If time is progressing, seek to get any issue resolved quickly and seamlessly, while ensuring customer is constantly engaged and unaware of any concerns or extended time.
Offer to contact the customer's "regular or preferred" stylist. If the customer does not have one, ensure they have connected with a stylist.
Offer customers carry-out service at completion of transaction.
Bag, box, gift wrap merchandise to the highest level of appearance & care.
Special projects and other duties as assigned.
Qualifications:
Retail experience required, experience in a luxury environment preferred.
Sense of urgency, self-starter and motivated attitude.
Excellent organizational skills and ability to prioritize tasks.
High level of attention to detail.
Excellent interpersonal communication skills.
Strong customer service skills.
Basic computer skills.
Willingness and ability to work a flexible schedule for a retail business, including Saturdays, evening store events, etc.
Physical Demands:
Speaking/Hearing: Ability to communicate information to customers
Standing: Remain upright on feet for sustained periods of time.
Walking: Ability to move throughout the store.
Flexibility including bending, stretching and lifting.
Ability to lift up to 30 pounds, ability to move/carry product.
Visual acuity to perform an activity such as viewing a computer terminal
Use of hands and fingers to handle or feel.
Tootsies is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$22k-28k yearly est. 9d ago
Front Desk Agent- Part-Time - Laidback Luxury in La Jolla
Noble House Estancia 3.7
San Diego, CA jobs
Part-time Description
ABOUT US:
From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.
THE JOB:
As a FrontDesk Agent, you will have the opportunity to meet and interact with people from all over the world! Our FrontDesk Agents proudly showcase our hotel, amenities and surroundings. The FrontDesk Agent is a highly visible role in which you directly impact the guests stay and have the ability to create memorable experiences for our guests.
YOU:
To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as FrontDesk Agent requires skills such as patience, empathy, and a desire to make memorable experiences and provide excellent service for our guests.
OUR CULTURE:
Be part of our award-winning team named TOP Workplace in San Diego 2022-2025 and TOP Workplace USA 2023-2025 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun!
THE OFFER:
In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complementary Parking, and Meals.
Requirements
THE IDEAL CANDIDATE WILL HAVE:
Experience within a Hotel/Resort environment.
Previous customer-related experience as an asset
Excellent communication skills and a professional presentation
Strong interpersonal and problem-solving abilities
Highly responsible & reliable, must be able to work evenings, weekends, holidays, and overnight shifts
At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!
If you enjoy being a part of a team providing an excellent experience for our guests and meeting new people, we invite you to apply!
Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D
EEO Statement
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.
Salary Description $24.00 per hour
$24 hourly 17d ago
Front Desk Agent - Laidback Luxury in La Jolla
Noble House Estancia 3.7
San Diego, CA jobs
Full-time Description
ABOUT US:
From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.
THE JOB:
As a FrontDesk Agent, you will have the opportunity to meet and interact with people from all over the world! Our FrontDesk Agents proudly showcase our hotel, amenities and surroundings. The FrontDesk Agent is a highly visible role in which you directly impact the guests stay and have the ability to create memorable experiences for our guests.
YOU:
To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as FrontDesk Agent requires skills such as patience, empathy, and a desire to make memorable experiences and provide excellent service for our guests.
OUR CULTURE:
Be part of our award-winning team named TOP Workplace in San Diego 2022-2024 and TOP Workplace USA 2023-2025 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun!
THE OFFER:
In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complementary Parking, and Meals.
Requirements
THE IDEAL CANDIDATE WILL HAVE:
Experience within a Hotel/Resort environment.
Previous customer-related experience as an asset
Excellent communication skills and a professional presentation
Strong interpersonal and problem-solving abilities
Highly responsible & reliable, must be able to work evenings, weekends, holidays, and overnight shifts
At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!
If you enjoy being a part of a team providing an excellent experience for our guests and meeting new people, we invite you to apply!
Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D
EEO Statement
Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.
Salary Description $24.00 per hour
$24 hourly 20d ago
Front Desk/ Sales Representative
Row House 4.3
Tustin, CA jobs
Row House Tustin is currently seeking high energy, passion filled, and sales motivated individuals who are fitness minded and have a love for community, and our brand! Row House is a boutique rowing concept that strives to give people of all different fitness levels an efficient, high-cardio, full-body workout in less than one hour. It distinguishes itself from other group fitness concepts built on insecurity and competition by creating an environment that raises everyone up so they come together, rowing on the same rhythm, with the same flow and energy. Rowing has long been recognized by serious athletes as one of the most effective forms of full-body exercise and Row House's workout stays true to form. Targeting the upper body, lower body, and core all at once, the brand's fitness program offers an energetic, endorphin-boosting workout in a safe, inspiring, and inclusive environment.
POSITION:
The purpose of the Sales Representative is to assist the General Manager with new membership sales by bringing new members to the studio and booking them into Intro Classes. The Sales Representative also assists with retaining current members. Fitness knowledge or background is preferred but not required.
REQUIREMENTS:
* Excellent sales, communication, and customer service skills required
* Goal-oriented with an ability to achieve sales in memberships and retail
* Ability to learn and use the Club Ready software system
* Ability to stand or sit for up to 8 hours throughout the workday
* Must be fluent in English and have excellent communication skills via in person, phone and email
* Must be able to work under pressure and meet tight deadlines
* Must have proficient computer skills
* Daily and/or occasional travel may be required.
RESPONSIBILITIES:
* Assist the General Manager with the sales process of lead generation, follow up, and close
* Book and confirm intro classes
* Manage the frontdesk to greet and check-in clients and prospects when they enter the studio
* Conduct tours of the facility while establishing a relationship and targeting individual's needs and wants
* Maintain acceptable level of personal sales production
* Emphasize and enforce objectives of the club as a fitness and wellness provider
* Present available services to current or prospective members
* Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes
* Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
* Ensure studio is clean and tidy
* Other duties as assigned
COMPENSATION & PERKS:
* Competitive base based on experience
* Free or discounted studio memberships
* Commission paid on sales
* Opportunity for bonus based on performance
* Huge opportunities for growth within the studios, including additional sales and management opportunities
$28k-35k yearly est. 60d+ ago
Evening/Weekend Front Desk Fitness sales
Row House 4.3
Keller, TX jobs
Row House is currently seeking high energy, passion filled, and sales motivated individuals who are fitness minded and have a love for community, and our brand!Row House is a boutique rowing concept that strives to give people of all different fitness levels an efficient, high-cardio, full-body workout in less than one hour. It distinguishes itself from other group fitness concepts built on insecurity and competition by creating an environment that raises everyone up so they come together, rowing on the same rhythm, with the same flow and energy. Rowing has long been recognized by serious athletes as one of the most effective forms of full-body exercise and Row House's workout stays true to form. Targeting the upper body, lower body, and core all at once, the brand's fitness program offers an energetic, endorphin-boosting workout in a safe, inspiring, and inclusive environment. Row House delivers this full body work out through an encouraging inclusive community of members and staff. POSITION DESCRIPTION:The purpose of the FrontDesk Sales Representative is to assist the General Manager with new membership sales by bringing new members to the studio and booking them into Intro Classes. The Sales Representative also assists with retaining current members. Fitness knowledge or background is preferred but not required. REQUIREMENTS:
Excellent sales, communication, and customer service skills required
Goal-oriented with an ability to achieve sales in memberships and retail
Ability to learn and use the Club Ready software system
Ability to stand or sit for up to 8 hours throughout the workday
Must be fluent in English and have excellent communication skills via in person, phone and email
Must be able to work under pressure and meet tight deadlines
Must have proficient computer skills
Must have flexibility for a non-traditional schedule including some holiday, early-morning and weekend availability
Daily and/or occasional travel to neighboring businesses may be required.
RESPONSIBILITIES:
Assist the General Manager with the sales process of lead generation, follow up, and close
Book and confirm first time classes
Manage the frontdesk to greet and check-in clients and prospects when they enter the studio
Conduct tours of the facility while establishing a relationship and targeting individual's needs and wants
Maintain acceptable level of personal sales production
Emphasize and enforce objectives of the club as a fitness and wellness provider
Present available services to current or prospective members
Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes
Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
Ensure studio is clean and tidy
Other duties as assigned
Position can be in Keller, Irving and/or Las Colinas
COMPENSATION & PERKS:
Competitive base based on experience
Free or discounted studio memberships
Commission paid on sales
Leave the stuffy clothes behind, it's all leggings and shorts here!
Opportunity for bonus based on performance
Opportunities for growth within the studios, including additional sales and management opportunities
Compensation: $12.00 - $14.00 per hour
Broaden your fitness expertise with a hot, new concept that is taking the indoor rowing industry by storm. Row House is rapidly expanding and seeking rock star coaches, leadership-driven general managers, and performance-driven sales associates who have a passion for helping people. Whether you are a general manager, sales associate, barre or boot camp instructor, and/or a personal trainer - all fitness and sales-minded experts are welcome to apply.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Row House Corporate.
$12-14 hourly Auto-Apply 60d+ ago
Front Desk / Sales Representative
Row House 4.3
Virginia jobs
Row House Midlothian is currently seeking high energy, passion filled, and sales motivated individuals who are fitness minded and have a love for community, and our brand! Row House is a boutique rowing concept that strives to give people of all different fitness levels an efficient, high-cardio, full-body workout in less than one hour. It distinguishes itself from other group fitness concepts built on insecurity and competition by creating an environment that raises everyone up so they come together, rowing on the same rhythm, with the same flow and energy. Rowing has long been recognized by serious athletes as one of the most effective forms of full-body exercise and Row House's workout stays true to form. Targeting the upper body, lower body, and core all at once, the brand's fitness program offers an energetic, endorphin-boosting workout in a safe, inspiring, and inclusive environment.
POSITION:
The purpose of the Sales Representative is to assist the General Manager with new membership sales by bringing new members to the studio and booking them into Intro Classes. The Sales Representative also assists with retaining current members. Fitness knowledge or background is preferred but not required.
REQUIREMENTS:
Excellent sales, communication, and customer service skills required
Goal-oriented with an ability to achieve sales in memberships and retail
Ability to learn and use the Club Ready software system
Ability to stand or sit for up to 8 hours throughout the workday
Must be fluent in English and have excellent communication skills via in person, phone and email
Must be able to work under pressure and meet tight deadlines
Must have proficient computer skills
Daily and/or occasional travel may be required.
RESPONSIBILITIES:
Assist the General Manager with the sales process of lead generation, follow up, and close
Book and confirm intro classes
Manage the frontdesk to greet and check-in clients and prospects when they enter the studio
Conduct tours of the facility while establishing a relationship and targeting individual's needs and wants
Maintain acceptable level of personal sales production
Emphasize and enforce objectives of the club as a fitness and wellness provider
Present available services to current or prospective members
Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes
Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
Ensure studio is clean and tidy
Other duties as assigned
COMPENSATION & PERKS:
Competitive base based on experience
Discounted studio memberships
Commission paid on sales
Opportunity for bonus based on performance
Huge opportunities for growth within the studios, including additional sales and management opportunities
Job Type: Part-time
Salary: $10.00 to $12.00 /hour
Broaden your fitness expertise with a hot, new concept that is taking the indoor rowing industry by storm. Row House is rapidly expanding and seeking rock star coaches, leadership-driven general managers, and performance-driven sales associates who have a passion for helping people. Whether you are a general manager, sales associate, barre or boot camp instructor, and/or a personal trainer - all fitness and sales-minded experts are welcome to apply.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Row House Corporate.
$10-12 hourly Auto-Apply 60d+ ago
Front Desk
Bear Creek Family Dentistry Pa 4.6
Fort Worth, TX jobs
Your smile and excitement sets the tone for each patient's visit. You're the front line of our office and will be the first point of contact over the phone or on arrival. You are outgoing, have a passion for helping others and your organizational skills are envied by all. That makes you perfect for our Front Office position!
The Skills We Are Looking For
You should have a professional, caring and friendly attitude with great spoken and written communication skills alongside a cheery, emphatic nature. Other duties include:
• Greet all patients
• Confirm and schedule appointments
• Insurance verification
• Update patient information
• Other administrative tasks
We Think You'll Fit Right In
If you are a customer service-minded individual who wants to utilize your skills and knowledge in a meaningful way, then we want to talk to you! No healthcare background is needed (training and specialized knowledge in the industry is provided). Give us call or email with your interest. We are looking forward to hearing from you!
What You Should Know
Bear Creek Family Dentistry has been serving the Dallas/Ft. Worth Metroplex for over 30 years. We have 11 office locations spread throughout the DFW area which cater to patients of all ages (infants, toddlers, teens, and adults). With a practice philosophy of providing outstanding care in a professional and friendly environment, our staff finds great personal and professional satisfaction in providing first rate service to our customers and their families. Check out our google reviews and see what people are saying!
Requirements
Bilingual
High school diploma
$25k-30k yearly est. 60d+ ago
Front Desk Receptionist
Clear Choice Dermatology 4.3
Salem, OR jobs
Full-time Description
The Check In Receptionist (CIR) plays an extremely important role in our practice. The Check In Receptionist is responsible for welcoming patients, visitors, representatives and other customers by greeting and directing them in a friendly, prompt and helpful manner. The Check-In Receptionist will ensure the completion of paperwork, sign-in and security procedures, and scheduling of patients. During the check-in process the patients demographics are entered/updated and insurance is verified. In addition, he/she is responsible for ensuring that our office is ready for business each day as well as properly shut down and secured each evening. It is imperative that the receptionist always reflects a positive and courteous attitude toward our patients as he/she is a critical component of the high level of customer satisfaction that we strive to achieve. The receptionist must be well organized, efficient, and prompt. Strong communication skills are also imperative to the success of this position.
The Check-Out Receptionist (COR) is responsible for greeting patients as they check-out and offer them friendly and prompt assistance while coordinating the patient care. The COR reviews the provider's orders to determine necessary treatment plan and schedule future appointment/s accordingly. If patient does not schedule the suggested appointment, the patient is entered into the recall system for their 1 year annual check. Products are sold and dispensed at checkout. Prescription log is kept up to date daily. Recall is created for 3 week with aesthetician for every patient that purchase products. Outstanding balances are collected as well as deductible, coinsurances and any other payment due. Credits are used or refunded at time of checkout (send task to billing manager). Monetary collections are balanced daily, entered into the DNR for reconciliation, and deposited daily. The COR reviews and posts charges daily once notes are signed off by provider.
$34k-42k yearly est. 60d+ ago
Guest Experience Representative
Robbins Brothers 3.5
Parksdale, CA jobs
At Robbins Brothers, we are experts at helping guests create once-in-a-lifetime moments. Our primary focus is on creating a seamless purchasing experience for our guests with the majesty of diamonds. We aspire to be our guests' jeweler of choice, whether it is for the magic of an Role
The Guest Experience Representative is an entry level multi-dimensional position where you can learn the foundations of retail operations and best practice in the jewelry sales industry. In this role your responsibilities span greeting and welcoming guests to accurately managing operational activities such as point of sale transactions. In addition, you will greet and check in guests, turnover to sales associates, manage service or repair requests, assist with special orders, work with product inventory, and communicate with guests via telephone and email. Over your tenure, you will have the opportunity to learn about the legendary Robbins Brothers sales process. At all times, you will adhere to the company's operational and security policies and procedures involved in operating a store.
The Guest Experience Representative works closely with the General Manager, Floor Manager, Operations Manager/Coordinator in all aspects of the Retail Store
function and is responsible for modeling, support and adherence to company policies, procedures, and values.
Guest Services
• Completes all required on-boarding and assigned training modules in the prescribed timeframe.
• Greets guests with a pleasant and professional demeanor.
• Promptly answers telephone calls according to established company guidelines.
• Demonstrates professional communication skills and responds to guests without delay.
• Interacts with guests in a caring and professional manner with verbal and written communication.
• Replies promptly to guests questions and requests, works continuously to exceed their expectations.
• Responds to guest's time sensitive needs, acknowledges sense of urgency, and meets deadlines.
• Ensures all guests information is captured and entered into store systems.
• Demonstrates superior guest service when delivering new purchases or repaired jewelry.
• Provides quality care assurance to guests and acknowledges concerns.
• Capable of recognizing additional buying behavior and demonstrates collaboration skills for guest turnover.
Service Orientation
• Greets guest, makes a positive impression, and builds rapport.
• Utilizes active listening to determine guests needs, i.e., design and service, special orders, merchandise pick up.
• Effectively coordinates design and service, repair requirements or special orders on behalf of guest, completes documentation and adheres to policies and procedures.
• Addresses guests' concerns, utilizes effective problem-solving skills, and engages team members and managers for support at appropriate the time, adheres to store procedures.
• Exhibits initiative to engage guests and demonstrates a service orientation when required by traffic in the store.
• Determine guests' buying behavior, introduce Robbins Brothers promotions.
• Collaborates and brainstorms with team members, knows when to transition guest to colleague.
• Prioritizes tasks and manages time effectively to meet expectations, deadlines, and
targets.
• Practices all aspects of guest relationship management.
• Assists guest experience manager with social medial responsibilities.
Store Operations
• Adheres to office opening and closing procedures as required by the company policy.
• Inspects daily sales transactions and ensures accounts are balanced, addresses discrepancies.
• Accurately enters the point of sale (POS) transaction into the system.
• Ensures merchandise case counts are accurate by following the required company processes.
• Accurately creates move orders and enters transactions into merchandise system.
• Adheres to corporate directed merchandise price changes, ensure process and procedures are followed.
• Examine daily jewelry repair logs and reconcile completed work.
• Reconcile certificate of replacement value documents and ensure accuracy.
• Reads and responds to all office emails in a timely and professional manner.
• Adheres to shipping and receiving policies and demonstrates required procedures for the same.
Store and Office Maintenance
• Maintains merchandise display cases throughout the day.
• Orders office supplies to maintain stock as required.
• Stock the guest lounge as required.
• Maintain store collateral supplies.
Store Security
• Adheres to company security policies and procedures for store operations.
• Maintains continual awareness of security concerns when operating within the store.
• Adheres to company policies and procedures for handling merchandise.
• Complies with policies and procedures for opening and closing the store.
Values
• Demonstrates integrity in work practices by adhering to company policies and procedures, i.e., attendance, training, duties as assigned, corporate requests, etc.
• Displays ability to share information and receive feedback in a business appropriate manner, manages conflict with open dialogue.
• Acts in the best interest of the guests, team, and company.
• Exhibits transparency and fairness in all transactions and interactions.
• Takes responsibility for actions and decisions.
• Utilizes best practice strategies to meet time sensitive activities and interactions.
• Demonstrates Robbins Brothers Values.
Job Specifics
Job Type: Full-time
Reports To: Guest Experience Manager, Operations Manager, or Office Coordinator
Compensation: Hourly
Benefits:
• 401(k)
• Medical, Dental and Vision insurance
• Employee discount
• Vacation Shift:
• Day shift
• Evening shift
• Weekends Experience:
• Customer service: 3 years (Recommended)
• High-end sales: 3 years (Recommended)
• CRM software: 3 years (Recommended)
• Salesforce: 2 years (Preferred)
$32k-37k yearly est. Auto-Apply 60d+ ago
Guest Experience Representative
Robbins Brothers 3.5
Dallas, TX jobs
About the Role:
As a Guest Experience Representative at our retail store in Dallas, you will be responsible for ensuring that every customer has a positive and memorable experience. You will be the face of our brand, providing exceptional customer service and creating a welcoming environment for all. Your main goal will be to exceed customer expectations and build long-lasting relationships with them. You will work closely with the store team to ensure that all customer needs are met and that the store is always presentable and well-stocked.
Minimum Qualifications:
High school diploma or equivalent
1+ years of experience in customer service or retail
Excellent communication and interpersonal skills
Ability to work flexible hours, including weekends and holidays
Preferred Qualifications:
Associate's or Bachelor's degree in Business Administration or related field
Experience with point-of-sale systems and inventory management software
Bilingual in English and Spanish
Responsibilities:
Greet and welcome customers as they enter the store
Assist customers with their purchases and provide product recommendations
Handle customer complaints and resolve issues in a timely and professional manner
Maintain a clean and organized store environment
Collaborate with the store team to achieve sales targets and improve customer satisfaction
Skills:
As a Guest Experience Representative, you will use your exceptional communication and interpersonal skills to provide outstanding customer service and build strong relationships with customers. You will also use your attention to detail and organizational skills to maintain a clean and organized store environment. Your ability to work collaboratively with the store team and use point-of-sale systems and inventory management software will be essential to achieving sales targets and improving customer satisfaction.
$23k-28k yearly est. Auto-Apply 26d ago
Guest Experience Representative
Robbins Brothers 3.5
Dallas, TX jobs
Job Description
About the Role:
As a Guest Experience Representative at our retail store in Dallas, you will be responsible for ensuring that every customer has a positive and memorable experience. You will be the face of our brand, providing exceptional customer service and creating a welcoming environment for all. Your main goal will be to exceed customer expectations and build long-lasting relationships with them. You will work closely with the store team to ensure that all customer needs are met and that the store is always presentable and well-stocked.
Minimum Qualifications:
High school diploma or equivalent
1+ years of experience in customer service or retail
Excellent communication and interpersonal skills
Ability to work flexible hours, including weekends and holidays
Preferred Qualifications:
Associate's or Bachelor's degree in Business Administration or related field
Experience with point-of-sale systems and inventory management software
Bilingual in English and Spanish
Responsibilities:
Greet and welcome customers as they enter the store
Assist customers with their purchases and provide product recommendations
Handle customer complaints and resolve issues in a timely and professional manner
Maintain a clean and organized store environment
Collaborate with the store team to achieve sales targets and improve customer satisfaction
Skills:
As a Guest Experience Representative, you will use your exceptional communication and interpersonal skills to provide outstanding customer service and build strong relationships with customers. You will also use your attention to detail and organizational skills to maintain a clean and organized store environment. Your ability to work collaboratively with the store team and use point-of-sale systems and inventory management software will be essential to achieving sales targets and improving customer satisfaction.
$23k-28k yearly est. 28d ago
Guest Experience Representative
Robbins Brothers 3.5
Arlington, TX jobs
At Robbins Brothers, we are experts at helping guests create once-in-a-lifetime moments. Our primary focus is on creating a seamless purchasing experience for our guests with the majesty of diamonds. We aspire to be our guests' jeweler of choice, whether it is for the magic of an engagement or a fashion gift for that special someone.
We celebrate our associate's personal and career milestones in a supportive and rewarding work environment. We offer competitive compensation packages. It is our aim to help you cultivate your natural talent and create a rewarding and long-term career with our team. You will have opportunities to develop as a professional and grow your role within the Robbins Brothers organization.
Our Culture and Community
We seek out team members who share our values and an unwavering commitment to fostering a diverse, inclusive, and multi-cultural environment. That means we actively look for people, like you, who are collaborative, open, creative, passionate, warm, curious, accommodating, and courteous, with a thirst for knowledge, a passion for jewelry, a fondness for fun, a generous heart, and a community-minded spirit.
Robbins Brothers offers a full-time schedule that includes on-site work in one of our showrooms.
Role
The Guest Experience Representative is an entry level multi-dimensional position where you can learn the foundations of retail operations and best practice in the jewelry sales industry. In this role your responsibilities span greeting and welcoming guests to accurately managing operational activities such as point of sale transactions. In addition, you will greet and check in guests, turnover to sales associates, manage service or repair requests, assist with special orders, work with product inventory, and communicate with guests via telephone and email. Over your tenure, you will have the opportunity to learn about the legendary Robbins Brothers sales process. At all times, you will adhere to the company's operational and security policies and procedures involved in operating a store.
The Guest Experience Representative works closely with the General Manager, Floor Manager, Operations Manager/Coordinator in all aspects of the Retail Store
function and is responsible for modeling, support and adherence to company policies, procedures, and values.
Guest Services
• Completes all required on-boarding and assigned training modules in the prescribed timeframe.
• Greets guests with a pleasant and professional demeanor.
• Promptly answers telephone calls according to established company guidelines.
• Demonstrates professional communication skills and responds to guests without delay.
• Interacts with guests in a caring and professional manner with verbal and written communication.
• Replies promptly to guests questions and requests, works continuously to exceed their expectations.
• Responds to guest's time sensitive needs, acknowledges sense of urgency, and meets deadlines.
• Ensures all guests information is captured and entered into store systems.
• Demonstrates superior guest service when delivering new purchases or repaired jewelry.
• Provides quality care assurance to guests and acknowledges concerns.
• Capable of recognizing additional buying behavior and demonstrates collaboration skills for guest turnover.
Service Orientation
• Greets guest, makes a positive impression, and builds rapport.
• Utilizes active listening to determine guests needs, i.e., design and service, special orders, merchandise pick up.
• Effectively coordinates design and service, repair requirements or special orders on behalf of guest, completes documentation and adheres to policies and procedures.
• Addresses guests' concerns, utilizes effective problem-solving skills, and engages team members and managers for support at appropriate the time, adheres to store procedures.
• Exhibits initiative to engage guests and demonstrates a service orientation when required by traffic in the store.
• Determine guests' buying behavior, introduce Robbins Brothers promotions.
• Collaborates and brainstorms with team members, knows when to transition guest to colleague.
• Prioritizes tasks and manages time effectively to meet expectations, deadlines, and
targets.
• Practices all aspects of guest relationship management.
• Assists guest experience manager with social medial responsibilities.
Store Operations
• Adheres to office opening and closing procedures as required by the company policy.
• Inspects daily sales transactions and ensures accounts are balanced, addresses discrepancies.
• Accurately enters the point of sale (POS) transaction into the system.
• Ensures merchandise case counts are accurate by following the required company processes.
• Accurately creates move orders and enters transactions into merchandise system.
• Adheres to corporate directed merchandise price changes, ensure process and procedures are followed.
• Examine daily jewelry repair logs and reconcile completed work.
• Reconcile certificate of replacement value documents and ensure accuracy.
• Reads and responds to all office emails in a timely and professional manner.
• Adheres to shipping and receiving policies and demonstrates required procedures for the same.
Store and Office Maintenance
• Maintains merchandise display cases throughout the day.
• Orders office supplies to maintain stock as required.
• Stock the guest lounge as required.
• Maintain store collateral supplies.
Store Security
• Adheres to company security policies and procedures for store operations.
• Maintains continual awareness of security concerns when operating within the store.
• Adheres to company policies and procedures for handling merchandise.
• Complies with policies and procedures for opening and closing the store.
Values
• Demonstrates integrity in work practices by adhering to company policies and procedures, i.e., attendance, training, duties as assigned, corporate requests, etc.
• Displays ability to share information and receive feedback in a business appropriate manner, manages conflict with open dialogue.
• Acts in the best interest of the guests, team, and company.
• Exhibits transparency and fairness in all transactions and interactions.
• Takes responsibility for actions and decisions.
• Utilizes best practice strategies to meet time sensitive activities and interactions.
• Demonstrates Robbins Brothers Values.
Job Specifics
Job Type: Full-time
Reports To: Guest Experience Manager, Operations Manager, or Office Coordinator
Compensation: Hourly
Benefits:
• 401(k)
• Medical, Dental and Vision insurance
• Employee discount
• Vacation Shift:
• Day shift
• Evening shift
• Weekends Experience:
• Customer service: 3 years (Recommended)
• High-end sales: 3 years (Recommended)
• CRM software: 3 years (Recommended)
• Salesforce: 2 years (Preferred)
$23k-28k yearly est. Auto-Apply 38d ago
Guest Experience Representative
Robbins Brothers 3.5
Arlington, TX jobs
At Robbins Brothers, we are experts at helping guests create once-in-a-lifetime moments. Our primary focus is on creating a seamless purchasing experience for our guests with the majesty of diamonds. We aspire to be our guests' jeweler of choice, whether it is for the magic of an engagement or a fashion gift for that special someone.
We celebrate our associate's personal and career milestones in a supportive and rewarding work environment. We offer competitive compensation packages. It is our aim to help you cultivate your natural talent and create a rewarding and long-term career with our team. You will have opportunities to develop as a professional and grow your role within the Robbins Brothers organization.
Our Culture and Community
We seek out team members who share our values and an unwavering commitment to fostering a diverse, inclusive, and multi-cultural environment. That means we actively look for people, like you, who are collaborative, open, creative, passionate, warm, curious, accommodating, and courteous, with a thirst for knowledge, a passion for jewelry, a fondness for fun, a generous heart, and a community-minded spirit.
Robbins Brothers offers a full-time schedule that includes on-site work in one of our showrooms.
Role
The Guest Experience Representative is an entry level multi-dimensional position where you can learn the foundations of retail operations and best practice in the jewelry sales industry. In this role your responsibilities span greeting and welcoming guests to accurately managing operational activities such as point of sale transactions. In addition, you will greet and check in guests, turnover to sales associates, manage service or repair requests, assist with special orders, work with product inventory, and communicate with guests via telephone and email. Over your tenure, you will have the opportunity to learn about the legendary Robbins Brothers sales process. At all times, you will adhere to the company's operational and security policies and procedures involved in operating a store.
The Guest Experience Representative works closely with the General Manager, Floor Manager, Operations Manager/Coordinator in all aspects of the Retail Store
function and is responsible for modeling, support and adherence to company policies, procedures, and values.
Guest Services
• Completes all required on-boarding and assigned training modules in the prescribed timeframe.
• Greets guests with a pleasant and professional demeanor.
• Promptly answers telephone calls according to established company guidelines.
• Demonstrates professional communication skills and responds to guests without delay.
• Interacts with guests in a caring and professional manner with verbal and written communication.
• Replies promptly to guests questions and requests, works continuously to exceed their expectations.
• Responds to guest's time sensitive needs, acknowledges sense of urgency, and meets deadlines.
• Ensures all guests information is captured and entered into store systems.
• Demonstrates superior guest service when delivering new purchases or repaired jewelry.
• Provides quality care assurance to guests and acknowledges concerns.
• Capable of recognizing additional buying behavior and demonstrates collaboration skills for guest turnover.
Service Orientation
• Greets guest, makes a positive impression, and builds rapport.
• Utilizes active listening to determine guests needs, i.e., design and service, special orders, merchandise pick up.
• Effectively coordinates design and service, repair requirements or special orders on behalf of guest, completes documentation and adheres to policies and procedures.
• Addresses guests' concerns, utilizes effective problem-solving skills, and engages team members and managers for support at appropriate the time, adheres to store procedures.
• Exhibits initiative to engage guests and demonstrates a service orientation when required by traffic in the store.
• Determine guests' buying behavior, introduce Robbins Brothers promotions.
• Collaborates and brainstorms with team members, knows when to transition guest to colleague.
• Prioritizes tasks and manages time effectively to meet expectations, deadlines, and
targets.
• Practices all aspects of guest relationship management.
• Assists guest experience manager with social medial responsibilities.
Store Operations
• Adheres to office opening and closing procedures as required by the company policy.
• Inspects daily sales transactions and ensures accounts are balanced, addresses discrepancies.
• Accurately enters the point of sale (POS) transaction into the system.
• Ensures merchandise case counts are accurate by following the required company processes.
• Accurately creates move orders and enters transactions into merchandise system.
• Adheres to corporate directed merchandise price changes, ensure process and procedures are followed.
• Examine daily jewelry repair logs and reconcile completed work.
• Reconcile certificate of replacement value documents and ensure accuracy.
• Reads and responds to all office emails in a timely and professional manner.
• Adheres to shipping and receiving policies and demonstrates required procedures for the same.
Store and Office Maintenance
• Maintains merchandise display cases throughout the day.
• Orders office supplies to maintain stock as required.
• Stock the guest lounge as required.
• Maintain store collateral supplies.
Store Security
• Adheres to company security policies and procedures for store operations.
• Maintains continual awareness of security concerns when operating within the store.
• Adheres to company policies and procedures for handling merchandise.
• Complies with policies and procedures for opening and closing the store.
Values
• Demonstrates integrity in work practices by adhering to company policies and procedures, i.e., attendance, training, duties as assigned, corporate requests, etc.
• Displays ability to share information and receive feedback in a business appropriate manner, manages conflict with open dialogue.
• Acts in the best interest of the guests, team, and company.
• Exhibits transparency and fairness in all transactions and interactions.
• Takes responsibility for actions and decisions.
• Utilizes best practice strategies to meet time sensitive activities and interactions.
• Demonstrates Robbins Brothers Values.
Job Specifics
Job Type: Full-time
Reports To: Guest Experience Manager, Operations Manager, or Office Coordinator
Compensation: Hourly
Benefits:
• 401(k)
• Medical, Dental and Vision insurance
• Employee discount
• Vacation Shift:
• Day shift
• Evening shift
• Weekends Experience:
• Customer service: 3 years (Recommended)
• High-end sales: 3 years (Recommended)
• CRM software: 3 years (Recommended)
• Salesforce: 2 years (Preferred)