Dispatcher jobs at Dead River

Competitive hourly range- $20.00-$24.00 We are seeking a detail-oriented and customer-focused Service Dispatcher to coordinate service dispatching, inventory, billing, payroll, and productivity within our service department. This role is essential in maintaining high customer satisfaction and ensuring efficient, profitable department operations. Essential Responsibilities: Professionally receive and process incoming service-related customer calls. Accurately enter information into the computer system and schedule service appointments. Schedule technicians for routine tune-ups and maintenance; coordinate major repairs or installations in consultation with the Service Manager. Communicate with field technicians via radio or mobile phone regarding job assignments and status updates. Enter parts and labor details into the computer system to generate accurate service invoices. Reconcile billable and non-billable technician time. Manage the service contract program, including setting up new contracts, renewals, terminations, and scheduling annual maintenance. Assist with parts inventory control by recording parts used and supporting technicians with restocking. Coordinate the Gas Check program: contact customers, explain the program, schedule technicians, and enter Gas Check results into the system. Perform additional duties as assigned. Qualifications: Education High school diploma or equivalent preferred. Experience No prior experience required; however, familiarity with petroleum products, equipment, or basic service operations is beneficial. Decision- Making Responsibilities: Plan and schedule technician time for routine service work Handle customer complaints and service-related issues; escalate complex matters to the Service Manager Collaborate with the Service Manager on complex scheduling needs If you are a reliable professional with strong organizational skills and a passion for customer service, we invite you to apply and become a valued member of our team.

As a Service Dispatch Supervisor, you will be the one our customers and dispatchers rely on to get service when they need it! You will oversee work orders to Service Technicians in response to customer requests. The Dispatch Supervisor is responsible for scheduling, organizing, and planning daily, weekly and monthly workload schedules and must be able to effectively coach employee's to be accountable for their daily Job responsibilities. Responsibilities include: Oversee scheduling service calls and ensuring dispatchers provide work orders for Service Technicians according to urgency. Review jobs in service monitor to ensure they are dispatched and assigned as required in a timely fashion. Ensure dispatchers call customers in advance when techs are running late and or in transit. Oversee that dispatchers are assigning next days' work before their shift ends. Understand each technician and their skill set. Review scheduled work based on technician's availability. Communicate with other Dispatchers, Service Technicians and other departments. Requirements: 4 year degree preferred. Minimum of 5 years dispatch experience preferred. 2 -3 years supervisory experience. Strong written and verbal communication skills. Computer proficiency. As a Service Dispatch Supervisor, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success, and so, we are committed to your professional development. As we continue to grow, we will need more good people just like you, and you will find opportunities for advancement to roles of greater responsibility with us. Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including: * Medical coverage * Dental coverage * 401(k) * Plus more! Build a rewarding career with an industry leader! Apply now! We are proud to be an equal opportunity employer and are committed to a drug and alcohol free environment.

We are currently looking for a Dispatcher (Distribution Center) to play a pivotal role in ensuring the efficient delivery of propane to our customers across diverse geographical areas and climates. As a Dispatcher, your primary responsibility will include assigning and scheduling Drivers for both daily and weekly propane deliveries. Responsibilities Identify and recommend customer specific routing and demand forecasting changes Assist Customer Service Centers (CSCs) with the resolution of delivery inquiries and issues from customers Assist with the delivery process by addressing and correcting skipped orders, inaccurate directions, propane tank obstructions, etc. Ensure timely, consistent and open lines of communication between the Distribution Center, CSCs, Drivers and customers Adapt to rapid and significant changes in workload due to weather, road conditions and other factors influencing the delivery fleet Provide general administrative support as required (i.e. drafting internal communications, filing and relaying processes/procedures) Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including: Medical, dental, and vision (eligibility after just 30 days of employment) Paid time off that increases with tenure A 401(k) with company match and immediate vesting A new employee training program and many opportunities for continued learning and career development Disability and life insurance Employee recognition program Generous tuition assistance program Propane discounts For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: ****************************************** . $18.00 - $22.58 an hour (dependent on experience) This position may be eligible for overtime pay based on business needs. Qualifications Minimum of 3 years of dispatching or related experience Minimum of a High School diploma or GED preferred Knowledge of fuel distribution concepts, practices and procedures including related government regulations Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports Ability to multi-task and prioritize assignments in a team environment Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) Suburban Commitment - showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares - highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane - promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit ************************ It's an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future! Applications will be accepted until the position is filled. As part of our pre-employment hiring process, background checks and drug screens are performed. For more information about our hiring process, please visit: **************************************************** At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance. In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia's Fair Criminal Record Screening Standards Ordinance here: *************************************************************

Home Comfort & Commercial Fuels (HCCF) Dispatcher Reports to: HCCF Director of Liquid Distribution Status: Fulltime, exempt Yearly Salary: $60K - $80K ESSENTIAL FUNCTIONS - Responsibilities include and are not limited to: Execute the everyday dispatching of Delivery Drivers within the designated market. Oversee the delivery drivers schedule and forecast workload. Consistently provide outstanding customer service and a positive reputation within the community. Maintain customer database to ensure current information. Manage and maintain daily exception report. Provide clear and concise communications with department managers, employees and customers. Efficiently learn and utilize industry specific software. Promote a culture of safety through daily communication, trainings, information/knowledge to employees. This includes about environmental safety measures and procedures; making sure employees follow all DOT, environmental, and company compliance 100% of the time. Identify and manage through issues and ensure immediate action is taken to resolve the issue. Utilize various in-truck technologies to help increase delivery efficiency and ensure safety standards are being met. Manage and maintain vehicle maintenance records and the timely service of designated equipment to ensure that all vehicles adhere to company policies and procedures. Must be able to remain in a stationary position 90% of the time. Adhere to company policies and procedures 100% of the time. Provide oneself with a reliable means of transportation to and from work and the ability to be reached by telephone. Seasonal “On-Call” during peak times of business. RESPONSIBILITIES - Responsibilities include and are not limited to: Schedule and coordinate all delivery calls as calls are received. Create dispatch tickets for all delivery requests and respond to all messages left overnight. Dispatch Drivers and debrief them after completion of each shift. Take incoming customer calls and dispatch in a timely manner - including after hours and weekends. Maintain the on-call schedule for the drivers when applicable. Ensure the appropriate use of company resources and assets. Perform work functions within all safety guidelines at all times. Report to work with minimal absenteeism or tardiness. Attend job related training and informational seminars as requested/provided. Perform other job related activities and special projects as assigned. Ensure that all pre and post trip inspections and compliance measures are being done in accordance with State, Federal and companywide policies where applicable. Comply with company dress code 100% of the time. Maintain confidentiality 100% of the time in regards to customer and company information. QUALIFICATIONS - Qualifications include and are not limited to: Must be self-motivated, self-starter, results driven individual with a high degree of accuracy and attention to detail. Proficiency in Microsoft Office Suite. Ability to multitask and manage stressful situations. 2-5 years industry specific experience preferred but not required. Possess a high school/vocational school diploma or G.E.D. and related certification. Possess a valid driver's license and ability to obtain a valid CDL with additional endorsements preferred but not required.

Lubricant Division Dispatcher We don't just offer a job, we offer an opportunity! Great benefits, great team environment, at a growing, successful company. Dennis K. Burke Inc., headquartered in Taunton, MA, is always looking for great candidates. We are a family owned business, and one of New England's largest suppliers of diesel fuel, gasoline, and motor oil products. We take pride in being loyal to our customers, vendors and employees. Job Summary: Responsible for managing the logistics and operations related to the delivery of lubricants, diesel exhaust fluid, and related products to customers throughout New England. Responsibilities include creating and managing orders based upon multiple tank monitoring systems, scheduling orders to ensure timely and efficient service, and ensuring assigned orders are completed properly. Additional responsibilities include identifying unsuccessful deliveries and ensuring they are re-scheduled, capturing any tank / fill or site issues identified at the time of delivery, and identifying variances between expected and actual delivery size in order to properly calibrate monitor settings. Primary Duties and Responsibilities Create and manage orders for lubricants, diesel exhaust fluid, and other products, ensuring complete and accurate entry into our dispatch system Coordinate order scheduling to ensure delivery within defined service timeframes Utilize technology to assign and track driver routes, manage schedules, and maximize the efficiency and productivity of each route and vehicle. Ensure delivered orders are completed accurately and the associated electronic paperwork is properly completed at the time of delivery Capture any unsuccessful deliveries and ensure that they are re-scheduled in order to ensure customer satisfaction. Communicate any unsuccessful deliveries with the sales team, with supplier partners, and with warehouse management as required. Capture any tank, fill, or site issues identified by the driver at the point of delivery. Communicate all issues to the sales team, with the customer, and to the equipment repair division as required. Identify variances between expected delivery size and actual delivery size in order to identify and correct monitor calibration settings. Manage delivery information for each site location within the dispatch system, including customer delivery timeframes, tank details, and other relevant information. Manage driver schedules, vacations, and daily times with the payroll, dispatch, and Electronic Log (ELD) systems Communicate directly with drivers to answer questions, provide information, and otherwise assist in ensuring smooth operations and accurate deliveries Work closely with the Safety Department to schedule safety meetings, address issues and incidents, coordinate DOT-related testing, and assist in the interview and on-boarding process for new drivers Perform or support additional projects and responsibilities as needed Education and Skills Requirements Knowledge of Microsoft Office and the ability to work within multiple technology solutions Ability to analyze data to plan daily assignments efficiently and within defined customer timeframes Strong communication skills and the ability to work in a professional manner with all levels of the Company Ability to multi-task and prioritize delivery requirements Strong attention to detail with a high level of organization Ability to operate in a fast-paced, high-volume environment Prior dispatch experience is preferred but not required Physical Requirements Able to lift up to 25 lbs. occasionally Able to bend, stand, walk, sit Dexterity of hands and fingers to operate a computer including keyboard, mouse, and other office equipment Supervisory Responsibility This position includes management responsibility. Work Environment This job operates in a professional office environment and warehouse environment. At times the position is required to work on the warehouse floor, in trucks, and around large delivery equipment. This role routinely uses standard office equipment such as computers, phones, tablets, photocopiers, and filing cabinets.

Are you interested in taking your career to the next step with an industry leader? Do you have a knack for scheduling, organizing, and planning? Then we have a job for you! We are a leading home services provider and due to our continued growth we are looking for responsible and reliable individuals to serve as Service Dispatchers. As a Service Dispatcher, you will be the person our customers rely on to get service when they need it! You will prepare records and distribute work orders to Service Technicians in response to customer requests using our scheduling and mapping technology. We offer competitive compensation, benefits for full time roles as well as overtime opportunities. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make and you meet our qualifications, we want to talk with you! Responsibilities: As a Service Dispatcher, you will use your communication and active listening skills to devise the most efficient solutions. Specific duties include: Scheduling service calls and providing work orders for Service Technicians according to urgency Reviewing jobs in the service monitor to ensure they are dispatched and assigned as required Communicating with other Dispatchers, Service Technicians and other departments Requirements: As a Service Dispatcher, you must be pleasant, professional and possess the ability to function equally well both independently and in a team environment. You must also be highly detail-oriented and focused with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills as well as the ability to interact effectively with both customers and coworkers. Specific qualifications include: High School Diploma or Equivalent 1 -2 years prior dispatch experience preferred Prior experience in a customer service setting a plus Proven problem solving skills Ability to work well in a fast paced environment Proficiency with the MS Office Suite, MS Outlook and Web navigation Benefits: As a Service Dispatcher, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success and so, we are committed to your professional development. In addition, you may find opportunities for advancement to roles of greater responsibility with us. Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including: · Medical coverage (F/T staff) · Dental coverage (F/T staff) ·Retirement Savings ·Plus more! Build a rewarding career with an industry leader! Apply now! We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Join Our Team - Find Your Future! The Service Dispatcher coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Essential Functions: Courteously receives incoming service related calls from customers. Information is received, input into the computer system, and service scheduled. Schedules technicians for routine tune-ups and maintenance work as time allows. Service manager may be consulted to coordinate the scheduling of major repairs or installations. Uses radio or cellular telephone to communicate with field technicians regarding job assignments or job progress updates. Utilizes computer system to input parts and labor information needed to generate an invoice for service work performed. Reconciles billable and non-billable time for service technicians. Coordinates the service contract program by setting up new contracts, renewing and terminating contracts, and scheduling annual contract maintenance work. Assists in controlling parts inventory by accurately recording parts used and assisting technicians with van/pickup restocking. Coordinates Gas Check program by contacting customers, explaining the program, and scheduling technicians. Inputs gas check information into the computer system. Other Tasks: Performs other work-related duties as assigned. Education: A high school education or equivalent is preferred. Contacts: Service dispatchers frequently deal with customers, other employees (technicians, drivers, and office personnel), the service manager, and any sales personnel. Experience: Although no experience is necessary, some understanding of petroleum products, equipment and basic service is beneficial. Certification and Testing: No licensing or testing is required for this position. Equipment Used: Normal office equipment is utilized including a computer terminal, personal computer, calculator, copier, fax machine, and telephone. Decisions Made: This part-time service dispatcher must plan and schedule technicians time. Routine cleanings and maintenance scheduling decisions are made by the dispatcher. More complex scheduling is made in consultation with the service manager. The dispatcher handles customer complaints and service related issues. Issues that cannot be satisfactorily resolved are referred to the service manager. Safety Considerations: Safety considerations relate to proper ergonomics in an office setting including proper work station and computer terminal setup. Other Attributes Required: Good communication and listening skills Planning and scheduling skills Accuracy, organization, and attention to detail Analytical skills Dependability Courteous demeanor and professional appearance Flexibility to work overtime Ability to work in a dynamic environment without distraction Work Environment: Most of the work is performed in an office setting with controlled temperatures. The heating season is typically faster paced than the rest of the year. Physical Requirements Analysis: The position requires frequent sitting with occasional standing and walking There is frequent use of the fingers to write, input data into a computer system, and handle paperwork There is frequent communication involving both speaking and listening Weight or Force Moved: There is rarely a need to lift or move an object weighing more than 10 pounds. Assistance is available for lifting heavier items.

Ensures the timely, safe and efficient delivery of petroleum products utilizing a computerized dispatching system. This position effectively communicates with customers, schedules trucks and drivers, and monitors delivery progress to assure a high level of customer satisfaction, and an efficient, profitable operation. Essential Functions: Courteously answers the phone, recording customer orders and information, or resolving customer problems. Ensures correct customer information when taking a phone order. Proactively communicates back to customer: If a delivery cannot be made or completed To resolve after hours service requests Acts as the primary communication link with all drivers. Monitors all driver's progress in completing routes and ensures that drivers stay on trace/route. Assigns same-day deliveries to the appropriate driver. Communicates with Routing Specialist the following: Exceptions about truck and driver availability for next day or week Coordination of repairs, maintenance, and inspection of vehicles Driver manifests Customer run-outs so that adjustments can be made to account Returning tickets per route for prior day's deliveries Reviews with Delivery Manager the following: Driver manifest All exceptions (off trace, overtime, misdelivery, accidents, spills, etc.) Resolves credit issues (COD customers) by communicating to dispatcher who works with credit to resolve the issue. Relays information back to the driver for appropriate delivery and/or collection. Reviews and seeks to improve key metrics (throughput, delivery defects, safety) Participates in annual market performance goals. Other Tasks: Performs other work-related duties as assigned. Other Attributes Required: Strong communication and interpersonal skills Planning and scheduling skills Ability to work in a team environment Analytical skills Technology/computer skills Ability to hold others accountable A commitment to exceptional customer relations Education: A high school diploma or equivalent is required. Experience: Two years of experience in a dispatch environment with computerized dispatch technology is preferred. Equipment/Software Used: Computer keyboard, mouse, RAVEN computerized delivery/dispatch system, ADDS E3 system, telephone Decisions Made: Decisions are made relating to dispatching petroleum products and customer relations. This position provides input into driver performance as it relates to completion of routes and staying on routes. Complex decisions are made in consultation with the Delivery Manager. Contacts: On a daily basis the Liquid Product Dispatcher is in contact with customers, drivers, and other office staff. This position works closely with the Delivery Manager and Routing Specialist. Safety Considerations: Personal safety considerations relate to proper ergonomics while working at a video display terminal. Other safety considerations relate to the dispatching of petroleum products to avoid run-outs and minimize risk associated with delivery during all kinds of weather and varied delivery situations. Work Environment: The work environment is a fast-paced office setting. Physical Requirements Analysis: The position requires frequent sitting with some standing and walking. There is frequent use of the hands/arms/fingers to reach, feel, handle paperwork, and input data into a computer There is frequent communication involving both talking and listening over the telephone or radio and in person Vision requirements include the ability to read printed and handwritten documents and information contained on a video display terminal. Weight or Force Moved: There is seldom a need to lift an object weighing in excess of 10 pounds. Pay from $18 - $25 per hour based on individual skillset and experience.

Join Our Team - Find Your Future! Coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Essential Functions: Courteously receives incoming service related calls from customers. Information is received, input into the computer system, and service scheduled. Schedules technicians for routine tune-ups and maintenance work as time allows. Service manager may be consulted to coordinate the scheduling of major repairs or installations. Uses radio or cellular telephone to communicate with field technicians regarding job assignments or job progress updates. Utilizes computer system to input parts and labor information needed to generate an invoice for service work performed. Reconciles billable and non-billable time for service technicians. Coordinates the service contract program by setting up new contracts, renewing and terminating contracts, and scheduling annual contract maintenance work. Assists in controlling parts inventory by accurately recording parts used and assisting technicians with van/pickup restocking. Coordinates Gas Check program by contacting customers, explaining the program, and scheduling technicians. Inputs gas check information into the computer system. Highly Competitive Compensation and Industry Leading Benefits- Paid weekly! Health Insurance - Premiums as low as $6 for full time employees! Dental insurance and Vision Insurance Company Provided Life insurance, Short-term and Long-Term disability 401(k) plan with company match Paid time off and paid holidays Tuition assistance for employees and scholarships available for employees' children Discounts on our products and services Opportunities for growth throughout our footprint. Other Tasks: Performs other work-related duties as assigned. Education: A high school education or equivalent is preferred. Contacts: Service dispatchers frequently deal with customers, other employees (technicians, drivers, and office personnel), the service manager, and any sales personnel. Experience: Although no experience is necessary, some understanding of petroleum products, equipment and basic service is beneficial. Certification and Testing: No licensing or testing is required for this position. Equipment Used: Normal office equipment is utilized including a computer terminal, personal computer, calculator, copier, fax machine, and telephone. Decisions Made: This service dispatcher must plan and schedule technicians time. Routine cleanings and maintenance scheduling decisions are made by the dispatcher. More complex scheduling is made in consultation with the service manager. The dispatcher handles customer complaints and service related issues. Issues that cannot be satisfactorily resolved are referred to the service manager. Safety Considerations: Safety considerations relate to proper ergonomics in an office setting including proper work station and computer terminal setup. Other Attributes Required: Good communication and listening skills Planning and scheduling skills Accuracy, organization, and attention to detail Analytical skills Dependability Courteous demeanor and professional appearance Flexibility to work overtime Ability to work in a dynamic environment without distraction Work Environment: Most of the work is performed in an office setting with controlled temperatures. The heating season is typically faster paced than the rest of the year. Physical Requirements Analysis: The position requires frequent sitting with occasional standing and walking There is frequent use of the fingers to write, input data into a computer system, and handle paperwork There is frequent communication involving both speaking and listening Weight or Force Moved: There is rarely a need to lift or move an object weighing more than 10 pounds. Assistance is available for lifting heavier items.

Join Our Team - Find Your Future! At Dead River Company, we deliver energy and peace of mind to customers throughout Northern New England and a commitment to our core values of integrity, caring and excellence. Thanks to our dedicated employees, we are one of the largest privately held heating fuel distributors. Come be a part of a dynamic team and FIND YOUR FUTURE!! Highly Competitive Compensation and Industry Leading Benefits- Paid weekly! Health Insurance - Premiums as low as 5$ for full time employees! Dental insurance and Vision Insurance Company Provided Life insurance, Short-term and Long-Term Disability 401(k) plan with company match Paid time off and 10 paid holidays Tuition assistance for employees and scholarships available for employees' children Discounts on our products and services Opportunities for growth throughout our footprint at Several Locations in MA, ME, NH, NY and VT! Ideal Candidate will have: A focus on Safety! Have strong communication and interpersonal skills Planning and scheduling skills The ability to work in a team environment within and between departments Analytical skills Technology/computer skills The ability to hold others accountable A commitment to exceptional customer relations Dependability Accuracy, organization, and attention to detail The ability to work in a dynamic environment without distraction Flexibility to work seasonal overtime