Operations Support Specialist jobs at Department of Homeland Security - 929 jobs

Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants. We're looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.Responsibilities Daily Troubleshooting & Support (50%) Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system. Monitor daily reports and logs for errors. Serve as the first line of support for internal teams experiencing operational tech issues. Escalate and coordinate fixes with engineering as needed. Onboarding & IT Support (20%) Set up accounts, access, and tools for new hires. Maintain software licenses and user permissions across platforms. Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.). Systems & Process Improvement (30%) Analyze recurring issues and implement improvements to reduce future problems. Collaborate with operations and engineering to design scalable, reliable systems. Create documentation and internal guides to streamline troubleshooting and onboarding. Qualifications Experience: 2-4 years in a technical operations, IT, or support engineering role. Skills: Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations). Comfortable navigating and fixing issues in Salesforce or similar platforms. Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting). Mindset: Problem-solver who enjoys “fixing what's broken” as much as preventing it from breaking again. Detail-oriented but able to see the bigger picture when designing processes. Thrives in a fast-paced, mission-driven environment.

Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants. We're looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.Responsibilities Daily Troubleshooting & Support (50%) Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system. Monitor daily reports and logs for errors. Serve as the first line of support for internal teams experiencing operational tech issues. Escalate and coordinate fixes with engineering as needed. Onboarding & IT Support (20%) Set up accounts, access, and tools for new hires. Maintain software licenses and user permissions across platforms. Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.). Systems & Process Improvement (30%) Analyze recurring issues and implement improvements to reduce future problems. Collaborate with operations and engineering to design scalable, reliable systems. Create documentation and internal guides to streamline troubleshooting and onboarding. Qualifications Experience: 2-4 years in a technical operations, IT, or support engineering role. Skills: Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations). Comfortable navigating and fixing issues in Salesforce or similar platforms. Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting). Mindset: Problem-solver who enjoys “fixing what's broken” as much as preventing it from breaking again. Detail-oriented but able to see the bigger picture when designing processes. Thrives in a fast-paced, mission-driven environment.

DEPARTMENT OF PUBLIC SAFETY The Department of Public Safety's mission is to protect human life and property by enforcing state laws, deterring criminal activity, and providing vital support to the state of Arizona and its citizens. Visit our website at ************* FIELD OPERATIONS SPECIALIST Salary: $56,455.00 - $79,754.00 To apply, you must go to the DPS website. Click here and follow the instructions to submit your on-line application. Job Summary: The Arizona Department of Public Safety is seeking motivated individuals for our Field Operations Specialist positions who work under general supervision, performing and coordinating a variety of tasks, functions, and projects assisting law enforcement personnel and public safety operations. Performs related duties as required. This position is designated as uncovered; the incumbent serves at the pleasure of the Director of the Department of Public Safety. Minimum Qualifications: Requires five (5) years of experience as a police officer, or five (5) years of experience in a similar job/assignment with experience in traffic safety and highway/roadway operations. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: May be required to work irregular work hours, nights and weekends, and respond to callouts. Ability to lift heavy objects (up to 75 pounds). Ability to work outdoors in all types of weather conditions. Ability to travel extensively throughout the State. Ability to bend, stretch, stoop, reach, and climb (stairs and ladders). Drive for long periods of time. May be exposed to dangerous/hazardous chemicals. ADDITIONAL REQUIREMENTS: Must obtain ACJIS Terminal Operator Certification within six months of hire or promotion and maintain certification throughout the course of this assignment. Must have and maintain a valid Arizona driver license by employment date. Pre-Employment Requirements: Applicants must complete an examination process. A polygraph and background investigation are required for successful applicants. DPS supports a drug-free work environment through pre-employment drug testing. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Public Safety is proud to offer a comprehensive benefits package to benefit-eligible employees in cooperation with the State of Arizona. • Accrued vacation pay and sick days • 10 paid holidays per year • Deferred compensation plan • Top-ranked retirement plans • Affordable medical, dental, vision, life, and short & long-term disability insurance plans • Employee Assistance, Peer and Family Support Programs • Bus Cards (Subsidized partially by the State) • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling **************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

The Project Engineering Support Specialist provides technical expertise in engineering solutions for intelligence support systems across MARCENT. This role supports the design, testing, and deployment of intelligence system capabilities, conducts feasibility analyses for new technologies, and recommends solutions to improve system integration and sustainment. The specialist assists in preparing technical documentation, specifications, and engineering support records to ensure systems are properly maintained and aligned with mission requirements. Leveraging 7-10 years of engineering experience, the specialist analyzes, documents, and presents Command, Control, Communications, Computers, Surveillance, and Reconnaissance solutions to senior decision makers, ensuring that MARCENT capabilities meet both national and theater-level requirements. By combining technical engineering expertise with a deep understanding of C4ISR challenges, the Project Engineering Support Specialist strengthens MARCENT's ability to operate advanced intelligence systems and sustain mission readiness. ***THIS EMPLOYMENT IS CONTINGENT UPON CONTRACT AWARD*** Responsibilities/Duties: - Support design, testing, and deployment of intelligence system capabilities. - Conduct feasibility analyses for new technologies. - Recommend solutions to improve system integration and sustainment. - Assist with technical documentation for engineering support. Supplemental Duties: - Provide engineering recommendations for enhancing MARCENT intelligence support systems. - Assist leadership in evaluating emerging C4ISR technologies for integration. - Contribute to technical briefings and system demonstrations for decision makers. Administrative Duties: - Maintain compliance with MARCENT administrative procedures and reporting requirements. - Ensure technical documentation is archived according to engineering and records management standards. Supervisory Responsibilities: None. Education/Experience/Qualification: - Bachelor's Degree in Engineering or related field required. - 7-10 years of project engineering or systems engineering support experience in defense projects. - Experience in analyzing, documenting, and presenting C4ISR capabilities to higher-level decision makers for action. - Keen understanding of C4ISR challenges and issues in the context of national and theater requirements. - Technical knowledge of intelligence systems engineering. - Ability to prepare technical specifications and documentation. - TS/SCI clearance required. Additional Skills: - Proficiency in engineering tools and methodologies for intelligence systems. - Strong communication and presentation skills for delivering technical information to senior leadership. - Analytical skills to evaluate feasibility of emerging technologies. - Collaboration skills to work with joint and interagency technical teams. Location: Primary workplace is MARCENT Headquarters, MacDill Air Force Base, Tampa, Florida. Work Environment: Office environment within a joint military/civilian/contractor staff. Involves coordination with technical and engineering teams. Physical Demands: Primarily sedentary work with extensive computer use and technical document handling. May require system testing activities. Work Schedule: Full-time, 40 hours per week. Monday-Friday, 0800-1600. May require flexibility for operational requirements. License and Other Requirements: Valid U.S. Driver's License. Eligibility for issuance of a Common Access Card . Salary and Benefits: As stated during the hiring process. Security Clearance: TS/SCI clearance required. Travel: May include OCONUS travel to support technical evaluations or integration of C4ISR systems.

The Network Engineering Support Specialist provides design, integration, and sustainment of secure network solutions that enable MARCENT intelligence operations and classified systems. This role plans, configures, and maintains intelligence support networks, integrates data exchange across security domains, and troubleshoots performance issues to ensure operational continuity. The specialist provides expert-level support for command and control systems, including CPOF, GCCS, IOS, JTCW, SIPR, NIPR, and CENTRIX, and recommends enhancements to strengthen future network capabilities. Leveraging DoD IAT certification, cybersecurity credentials, and 5-7 years of IT and network engineering experience, the specialist ensures MARCENT networks remain secure, resilient, and aligned with joint and service-specific requirements. By combining advanced technical expertise with operational awareness, the Network Engineering Support Specialist sustains mission-critical connectivity in support of the USCENTCOM AOR. ***THIS EMPLOYMENT IS CONTINGENT UPON CONTRACT AWARD*** Responsibilities/Duties: - Plan, configure, and maintain secure intelligence support networks. - Support integration of intelligence data exchange across security domains. - Troubleshoot and resolve performance issues with MARCENT networks. - Provide technical recommendations for future network enhancements. - Deliver expert-level support for joint and service-specific command and control systems. Supplemental Duties: - Support MARCENT in evaluating new technologies for secure network integration. - Assist in preparing technical documentation, SOPs, and diagrams for network systems. - Provide training and advisory input to MARCENT staff on secure network operations. Administrative Duties: - Maintain compliance with MARCENT administrative procedures and reporting requirements. - Ensure network documentation and records are archived according to cybersecurity and records management standards. Supervisory Responsibilities: None. Education/Experience/Qualification: - Bachelor's Degree in IT, Computer Science, Engineering, or related field required. - 7-10 years of network engineering or IT systems support experience. - DoD IAT Certification Level I or above or SEC+; Cyber Security Workforce Certification of Security+ required. - Expert-level experience with joint and service-specific C2 systems. - Working knowledge of CPOF, GCCS, IOS, JTCW, SIPR, NIPR, and CENTRIX. - Familiarity with DoD secure networking standards. - TS/SCI clearance required. Additional Skills: - Ability to design, configure, and maintain secure intelligence networks. - Proficiency with Microsoft Office Suite and network management tools. - Strong troubleshooting and diagnostic skills for secure networks. - Collaboration skills to work with joint and interagency technical teams. Location: Primary workplace is MARCENT Headquarters, MacDill Air Force Base, Tampa, Florida. Work Environment: Office environment within a joint military/civilian/contractor staff. Involves coordination with network engineers and cybersecurity teams. Physical Demands: Primarily sedentary work with extensive computer use and systems documentation handling. May involve troubleshooting in server rooms or network facilities. Work Schedule: Full-time, 40 hours per week. Monday-Friday, 0800-1600. May require flexibility for operational requirements. License and Other Requirements: Valid U.S. Driver's License. Eligibility for issuance of a Common Access Card . Salary and Benefits: As stated during the hiring process. Security Clearance: TS/SCI clearance required. Travel: May include OCONUS travel to support secure network integration and operations.

The SATCOM Engineering Support Specialist provides satellite communications (SATCOM) engineering and sustainment support for MARCENT operations, ensuring secure and reliable global communications. This role plans, installs, and maintains SATCOM systems, resolves technical issues with terminals and networks, evaluates and recommends improvements for connectivity, and prepares technical reports and engineering documentation. With 5-7 years of experience, the specialist applies knowledge of routing, switching, and troubleshooting protocols (TCP/IP, OSPF, EIGRP, BGP), LAN segmentation, VLANs, trunking, STP, and network access control/authentication (e.g., 802.1X). By combining engineering expertise with operational awareness, the SATCOM Engineering Support Specialist ensures MARCENT maintains resilient, mission-ready SATCOM systems in support of operations. ***THIS EMPLOYMENT IS CONTINGENT UPON CONTRACT AWARD*** Responsibilities/Duties: - Plan, install, and maintain SATCOM systems supporting MARCENT missions. - Resolve technical issues with SATCOM terminals, modems, and networks. - Evaluate and recommend improvements for MARCENT SATCOM connectivity and reliability. - Prepare technical reports and engineering documentation. - Implement routing and switching protocols (TCP/IP, OSPF, EIGRP, BGP) in SATCOM networks. - Configure and maintain LAN segmentation, VLANs, trunking, and STP for SATCOM environments. - Apply network access control and authentication measures such as 802.1X. Supplemental Duties: - Assist in developing SOPs for SATCOM operations and sustainment activities. - Support lifecycle management of SATCOM systems, including upgrades and modernization. - Contribute to after-action reviews and lessons learned from SATCOM operations. Administrative Duties: - Maintain compliance with MARCENT administrative procedures and reporting requirements. - Ensure SATCOM engineering documentation is archived according to records management standards. Supervisory Responsibilities: None. Education/Experience/Qualification: - Associate or Bachelor's Degree in Electrical Engineering, Telecommunications, or related discipline required. - 5-7 years of experience in SATCOM engineering and sustainment support within a DoD or military environment. - Certifications such as Network+, Security+, or modem qualifications required. - Experience with routing and switching protocols (TCP/IP, OSPF, EIGRP, BGP). - Proficiency in LAN segmentation, VLANs, trunking, and STP. - Knowledge of network access control and authentication methods such as 802.1X. - Secret clearance required. Additional Skills: - Strong diagnostic and troubleshooting skills for SATCOM terminals and networks. - Ability to evaluate SATCOM connectivity and propose improvements. - Excellent written and oral communication skills for technical documentation and reporting. - Proficiency with Microsoft Office Suite and SATCOM management tools. Location: Primary workplace is MARCENT Headquarters, MacDill Air Force Base, Tampa, Florida. Work Environment: Office environment within a joint military/civilian/contractor staff. Includes direct coordination with MARCENT communications and engineering staff, and participation in SATCOM sustainment activities. Physical Demands: Primarily sedentary office work with extensive computer use. May involve physical tasks related to SATCOM equipment installation or maintenance, and travel to operational locations. Work Schedule: Full-time, 40 hours per week. Monday-Friday, 0800-1600. May require flexibility during SATCOM upgrades, outages, or operational surges. License and Other Requirements: Valid U.S. Driver's License. Eligibility for issuance of a Common Access Card (CAC). Salary and Benefits: As stated during the hiring process. Security Clearance: Secret clearance required. Travel: May include CONUS and OCONUS travel to support SATCOM installation, sustainment, and troubleshooting activities.

The Systems Planning and Engineering Support Specialist provides engineering support for MARCENT communications systems, with a focus on planning integration, security, and sustainment. This role plans and designs new communication architectures, conducts analysis of systems requirements, supports integration and testing of communication systems, and provides engineering documentation and recommendations. With 5-7 years of experience, the specialist applies expertise in Frequency Division Multiple Access (FDMA), Time Division Multiple Access (TDMA), UHF, TACSAT, GBS, and other satellite communication networks. By combining technical engineering knowledge with operational requirements, the Systems Planning and Engineering Support Specialist ensures MARCENT communication systems are resilient, scalable, and aligned with mission needs. ***THIS EMPLOYMENT IS CONTINGENT UPON CONTRACT AWARD*** Responsibilities/Duties: - Plan and design new communication architectures to support MARCENT requirements. - Conduct analysis of new communication system requirements and capabilities. - Support integration and testing of communication systems to validate functionality. - Provide engineering documentation and technical recommendations for decision-making. - Apply expertise in FDMA, TDMA, UHF, TACSAT, GBS, and other satellite communication networks to planning and design efforts. - Ensure engineering solutions align with DoD cybersecurity and communications standards. Supplemental Duties: - Assist in developing SOPs for systems engineering and planning activities. - Support lifecycle management of communication systems from design to sustainment. - Contribute to after-action reviews and lessons learned for systems integration projects. Administrative Duties: - Maintain compliance with MARCENT administrative procedures and reporting requirements. - Ensure systems engineering documentation is archived according to records management standards. Supervisory Responsibilities: None. Education/Experience/Qualification: - Associate or Bachelor's Degree in Computer Engineering, Systems Engineering, or related discipline required. - 5-7 years of experience in engineering and support of DoD communication systems. - Expertise in FDMA, TDMA, UHF, TACSAT, GBS, and other satellite communication networks. - TS/SCI clearance required. Additional Skills: - Strong technical knowledge of satellite and radio communication networks. - Analytical ability to assess new system requirements and propose solutions. - Proficiency in preparing engineering documentation and recommendations. - Ability to integrate engineering solutions with operational communication requirements. - Excellent communication and coordination skills for working with MARCENT staff and DoD partners. Location: Primary workplace is MARCENT Headquarters, MacDill Air Force Base, Tampa, Florida. Work Environment: Office environment within a joint military/civilian/contractor staff. Includes direct coordination with MARCENT communications and engineering personnel. Physical Demands: Primarily sedentary office work with extensive computer use. May involve travel to support integration, testing, and planning activities. Work Schedule: Full-time, 40 hours per week. Monday-Friday, 0800-1600. May require flexibility during system integration or testing activities. License and Other Requirements: Valid U.S. Driver's License. Eligibility for issuance of a Common Access Card (CAC). Salary and Benefits: As stated during the hiring process. Security Clearance: TS/SCI clearance required. Travel: May include CONUS and OCONUS travel to support systems planning, testing, and sustainment activities.

Job Description The Network Engineering Support Specialist provides design, integration, and sustainment of secure network solutions that enable MARCENT intelligence operations and classified systems. This role plans, configures, and maintains intelligence support networks, integrates data exchange across security domains, and troubleshoots performance issues to ensure operational continuity. The specialist provides expert-level support for command and control systems, including CPOF, GCCS, IOS, JTCW, SIPR, NIPR, and CENTRIX, and recommends enhancements to strengthen future network capabilities. Leveraging DoD IAT certification, cybersecurity credentials, and 5-7 years of IT and network engineering experience, the specialist ensures MARCENT networks remain secure, resilient, and aligned with joint and service-specific requirements. By combining advanced technical expertise with operational awareness, the Network Engineering Support Specialist sustains mission-critical connectivity in support of the USCENTCOM AOR. ***THIS EMPLOYMENT IS CONTINGENT UPON CONTRACT AWARD*** Responsibilities/Duties: - Plan, configure, and maintain secure intelligence support networks. - Support integration of intelligence data exchange across security domains. - Troubleshoot and resolve performance issues with MARCENT networks. - Provide technical recommendations for future network enhancements. - Deliver expert-level support for joint and service-specific command and control systems. Supplemental Duties: - Support MARCENT in evaluating new technologies for secure network integration. - Assist in preparing technical documentation, SOPs, and diagrams for network systems. - Provide training and advisory input to MARCENT staff on secure network operations. Administrative Duties: - Maintain compliance with MARCENT administrative procedures and reporting requirements. - Ensure network documentation and records are archived according to cybersecurity and records management standards. Supervisory Responsibilities: None. Education/Experience/Qualification: - Bachelor's Degree in IT, Computer Science, Engineering, or related field required. - 7-10 years of network engineering or IT systems support experience. - DoD IAT Certification Level I or above or SEC+; Cyber Security Workforce Certification of Security+ required. - Expert-level experience with joint and service-specific C2 systems. - Working knowledge of CPOF, GCCS, IOS, JTCW, SIPR, NIPR, and CENTRIX. - Familiarity with DoD secure networking standards. - TS/SCI clearance required. Additional Skills: - Ability to design, configure, and maintain secure intelligence networks. - Proficiency with Microsoft Office Suite and network management tools. - Strong troubleshooting and diagnostic skills for secure networks. - Collaboration skills to work with joint and interagency technical teams. Location: Primary workplace is MARCENT Headquarters, MacDill Air Force Base, Tampa, Florida. Work Environment: Office environment within a joint military/civilian/contractor staff. Involves coordination with network engineers and cybersecurity teams. Physical Demands: Primarily sedentary work with extensive computer use and systems documentation handling. May involve troubleshooting in server rooms or network facilities. Work Schedule: Full-time, 40 hours per week. Monday-Friday, 0800-1600. May require flexibility for operational requirements. License and Other Requirements: Valid U.S. Driver's License. Eligibility for issuance of a Common Access Card . Salary and Benefits: As stated during the hiring process. Security Clearance: TS/SCI clearance required. Travel: May include OCONUS travel to support secure network integration and operations.

The Network Engineering Support Specialist provides design, integration, and sustainment of secure network solutions that enable MARCENT intelligence operations and classified systems. This role plans, configures, and maintains intelligence support networks, integrates data exchange across security domains, and troubleshoots performance issues to ensure operational continuity. The specialist provides expert-level support for command and control systems, including CPOF, GCCS, IOS, JTCW, SIPR, NIPR, and CENTRIX, and recommends enhancements to strengthen future network capabilities. Leveraging DoD IAT certification, cybersecurity credentials, and 5-7 years of IT and network engineering experience, the specialist ensures MARCENT networks remain secure, resilient, and aligned with joint and service-specific requirements. By combining advanced technical expertise with operational awareness, the Network Engineering Support Specialist sustains mission-critical connectivity in support of the USCENTCOM AOR. *THIS EMPLOYMENT IS CONTINGENT UPON CONTRACT AWARD* Responsibilities/Duties: * Plan, configure, and maintain secure intelligence support networks. * Support integration of intelligence data exchange across security domains. * Troubleshoot and resolve performance issues with MARCENT networks. * Provide technical recommendations for future network enhancements. * Deliver expert-level support for joint and service-specific command and control systems. Supplemental Duties: * Support MARCENT in evaluating new technologies for secure network integration. * Assist in preparing technical documentation, SOPs, and diagrams for network systems. * Provide training and advisory input to MARCENT staff on secure network operations. Administrative Duties: * Maintain compliance with MARCENT administrative procedures and reporting requirements. * Ensure network documentation and records are archived according to cybersecurity and records management standards. Supervisory Responsibilities: None. Education/Experience/Qualification: * Bachelor's Degree in IT, Computer Science, Engineering, or related field required. * 7-10 years of network engineering or IT systems support experience. * DoD IAT Certification Level I or above or SEC+; Cyber Security Workforce Certification of Security+ required. * Expert-level experience with joint and service-specific C2 systems. * Working knowledge of CPOF, GCCS, IOS, JTCW, SIPR, NIPR, and CENTRIX. * Familiarity with DoD secure networking standards. * TS/SCI clearance required. Additional Skills: * Ability to design, configure, and maintain secure intelligence networks. * Proficiency with Microsoft Office Suite and network management tools. * Strong troubleshooting and diagnostic skills for secure networks. * Collaboration skills to work with joint and interagency technical teams. Location: Primary workplace is MARCENT Headquarters, MacDill Air Force Base, Tampa, Florida. Work Environment: Office environment within a joint military/civilian/contractor staff. Involves coordination with network engineers and cybersecurity teams. Physical Demands: Primarily sedentary work with extensive computer use and systems documentation handling. May involve troubleshooting in server rooms or network facilities. Work Schedule: Full-time, 40 hours per week. Monday-Friday, 0800-1600. May require flexibility for operational requirements. License and Other Requirements: Valid U.S. Driver's License. Eligibility for issuance of a Common Access Card . Salary and Benefits: As stated during the hiring process. Security Clearance: TS/SCI clearance required. Travel: May include OCONUS travel to support secure network integration and operations.

The Systems Planning and Engineering Support Specialist provides engineering support for MARCENT communications systems, with a focus on planning integration, security, and sustainment. This role plans and designs new communication architectures, conducts analysis of systems requirements, supports integration and testing of communication systems, and provides engineering documentation and recommendations. With 5-7 years of experience, the specialist applies expertise in Frequency Division Multiple Access (FDMA), Time Division Multiple Access (TDMA), UHF, TACSAT, GBS, and other satellite communication networks. By combining technical engineering knowledge with operational requirements, the Systems Planning and Engineering Support Specialist ensures MARCENT communication systems are resilient, scalable, and aligned with mission needs. *THIS EMPLOYMENT IS CONTINGENT UPON CONTRACT AWARD* Responsibilities/Duties: * Plan and design new communication architectures to support MARCENT requirements. * Conduct analysis of new communication system requirements and capabilities. * Support integration and testing of communication systems to validate functionality. * Provide engineering documentation and technical recommendations for decision-making. * Apply expertise in FDMA, TDMA, UHF, TACSAT, GBS, and other satellite communication networks to planning and design efforts. * Ensure engineering solutions align with DoD cybersecurity and communications standards. Supplemental Duties: * Assist in developing SOPs for systems engineering and planning activities. * Support lifecycle management of communication systems from design to sustainment. * Contribute to after-action reviews and lessons learned for systems integration projects. Administrative Duties: * Maintain compliance with MARCENT administrative procedures and reporting requirements. * Ensure systems engineering documentation is archived according to records management standards. Supervisory Responsibilities: None. Education/Experience/Qualification: * Associate or Bachelor's Degree in Computer Engineering, Systems Engineering, or related discipline required. * 5-7 years of experience in engineering and support of DoD communication systems. * Expertise in FDMA, TDMA, UHF, TACSAT, GBS, and other satellite communication networks. * TS/SCI clearance required. Additional Skills: * Strong technical knowledge of satellite and radio communication networks. * Analytical ability to assess new system requirements and propose solutions. * Proficiency in preparing engineering documentation and recommendations. * Ability to integrate engineering solutions with operational communication requirements. * Excellent communication and coordination skills for working with MARCENT staff and DoD partners. Location: Primary workplace is MARCENT Headquarters, MacDill Air Force Base, Tampa, Florida. Work Environment: Office environment within a joint military/civilian/contractor staff. Includes direct coordination with MARCENT communications and engineering personnel. Physical Demands: Primarily sedentary office work with extensive computer use. May involve travel to support integration, testing, and planning activities. Work Schedule: Full-time, 40 hours per week. Monday-Friday, 0800-1600. May require flexibility during system integration or testing activities. License and Other Requirements: Valid U.S. Driver's License. Eligibility for issuance of a Common Access Card (CAC). Salary and Benefits: As stated during the hiring process. Security Clearance: TS/SCI clearance required. Travel: May include CONUS and OCONUS travel to support systems planning, testing, and sustainment activities.

The Project Engineering Support Specialist provides technical expertise in engineering solutions for intelligence support systems across MARCENT. This role supports the design, testing, and deployment of intelligence system capabilities, conducts feasibility analyses for new technologies, and recommends solutions to improve system integration and sustainment. The specialist assists in preparing technical documentation, specifications, and engineering support records to ensure systems are properly maintained and aligned with mission requirements. Leveraging 7-10 years of engineering experience, the specialist analyzes, documents, and presents Command, Control, Communications, Computers, Surveillance, and Reconnaissance solutions to senior decision makers, ensuring that MARCENT capabilities meet both national and theater-level requirements. By combining technical engineering expertise with a deep understanding of C4ISR challenges, the Project Engineering Support Specialist strengthens MARCENT's ability to operate advanced intelligence systems and sustain mission readiness. *THIS EMPLOYMENT IS CONTINGENT UPON CONTRACT AWARD* Responsibilities/Duties: * Support design, testing, and deployment of intelligence system capabilities. * Conduct feasibility analyses for new technologies. * Recommend solutions to improve system integration and sustainment. * Assist with technical documentation for engineering support. Supplemental Duties: * Provide engineering recommendations for enhancing MARCENT intelligence support systems. * Assist leadership in evaluating emerging C4ISR technologies for integration. * Contribute to technical briefings and system demonstrations for decision makers. Administrative Duties: * Maintain compliance with MARCENT administrative procedures and reporting requirements. * Ensure technical documentation is archived according to engineering and records management standards. Supervisory Responsibilities: None. Education/Experience/Qualification: * Bachelor's Degree in Engineering or related field required. * 7-10 years of project engineering or systems engineering support experience in defense projects. * Experience in analyzing, documenting, and presenting C4ISR capabilities to higher-level decision makers for action. * Keen understanding of C4ISR challenges and issues in the context of national and theater requirements. * Technical knowledge of intelligence systems engineering. * Ability to prepare technical specifications and documentation. * TS/SCI clearance required. Additional Skills: * Proficiency in engineering tools and methodologies for intelligence systems. * Strong communication and presentation skills for delivering technical information to senior leadership. * Analytical skills to evaluate feasibility of emerging technologies. * Collaboration skills to work with joint and interagency technical teams. Location: Primary workplace is MARCENT Headquarters, MacDill Air Force Base, Tampa, Florida. Work Environment: Office environment within a joint military/civilian/contractor staff. Involves coordination with technical and engineering teams. Physical Demands: Primarily sedentary work with extensive computer use and technical document handling. May require system testing activities. Work Schedule: Full-time, 40 hours per week. Monday-Friday, 0800-1600. May require flexibility for operational requirements. License and Other Requirements: Valid U.S. Driver's License. Eligibility for issuance of a Common Access Card . Salary and Benefits: As stated during the hiring process. Security Clearance: TS/SCI clearance required. Travel: May include OCONUS travel to support technical evaluations or integration of C4ISR systems.

Job Description The Project Engineering Support Specialist provides technical expertise in engineering solutions for intelligence support systems across MARCENT. This role supports the design, testing, and deployment of intelligence system capabilities, conducts feasibility analyses for new technologies, and recommends solutions to improve system integration and sustainment. The specialist assists in preparing technical documentation, specifications, and engineering support records to ensure systems are properly maintained and aligned with mission requirements. Leveraging 7-10 years of engineering experience, the specialist analyzes, documents, and presents Command, Control, Communications, Computers, Surveillance, and Reconnaissance solutions to senior decision makers, ensuring that MARCENT capabilities meet both national and theater-level requirements. By combining technical engineering expertise with a deep understanding of C4ISR challenges, the Project Engineering Support Specialist strengthens MARCENT's ability to operate advanced intelligence systems and sustain mission readiness. ***THIS EMPLOYMENT IS CONTINGENT UPON CONTRACT AWARD*** Responsibilities/Duties: - Support design, testing, and deployment of intelligence system capabilities. - Conduct feasibility analyses for new technologies. - Recommend solutions to improve system integration and sustainment. - Assist with technical documentation for engineering support. Supplemental Duties: - Provide engineering recommendations for enhancing MARCENT intelligence support systems. - Assist leadership in evaluating emerging C4ISR technologies for integration. - Contribute to technical briefings and system demonstrations for decision makers. Administrative Duties: - Maintain compliance with MARCENT administrative procedures and reporting requirements. - Ensure technical documentation is archived according to engineering and records management standards. Supervisory Responsibilities: None. Education/Experience/Qualification: - Bachelor's Degree in Engineering or related field required. - 7-10 years of project engineering or systems engineering support experience in defense projects. - Experience in analyzing, documenting, and presenting C4ISR capabilities to higher-level decision makers for action. - Keen understanding of C4ISR challenges and issues in the context of national and theater requirements. - Technical knowledge of intelligence systems engineering. - Ability to prepare technical specifications and documentation. - TS/SCI clearance required. Additional Skills: - Proficiency in engineering tools and methodologies for intelligence systems. - Strong communication and presentation skills for delivering technical information to senior leadership. - Analytical skills to evaluate feasibility of emerging technologies. - Collaboration skills to work with joint and interagency technical teams. Location: Primary workplace is MARCENT Headquarters, MacDill Air Force Base, Tampa, Florida. Work Environment: Office environment within a joint military/civilian/contractor staff. Involves coordination with technical and engineering teams. Physical Demands: Primarily sedentary work with extensive computer use and technical document handling. May require system testing activities. Work Schedule: Full-time, 40 hours per week. Monday-Friday, 0800-1600. May require flexibility for operational requirements. License and Other Requirements: Valid U.S. Driver's License. Eligibility for issuance of a Common Access Card . Salary and Benefits: As stated during the hiring process. Security Clearance: TS/SCI clearance required. Travel: May include OCONUS travel to support technical evaluations or integration of C4ISR systems.

Job Description Why join our team? With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job - it's a calling, and we believe in doing what you love and loving what you do. A Certified Great Place to Work Don't just take our word for it-our people have spoken. According to the Great Place to Work 2025-2026 survey: 96% feel good about how we support the community 94% are proud to tell others they work at the USO 92% say their work has special meaning-it's not “just a job” 91% felt welcomed from day one Over 88% agree all employees are treated fairly, regardless of race or gender The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers. Principal Duties and Responsibilities (*Essential Duties) Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.* Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.* Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.* Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.* As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.* Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.* Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.* Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.* With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.* Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.* Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.* Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports - e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.* May be required to operate a USO or personal motor vehicle. Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders. Job Specifications High School Diploma or equivalent. 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred. Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred. Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise. Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs. Ability to achieve desired results while working collaboratively in a team environment. Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation. Willingness and ability to work non-standard hours as needed. General knowledge of military community preferred. Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver's license. Ability to obtain and maintain a valid United States passport and valid foreign driver's license* (in applicable locations/regions) Must be a strong advocate of the USO's mission. Details This position is located at NAS Pensacola. Preference will be given to local candidates within commuting distance to the location. Temporary position ending September 30, 2026 Resume and cover letter are required for full consideration. Background check - education, criminal and driving required. The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. If that's not enough to convince you, here are some direct quotes from employees: The organization truly cares about the people who work here. There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization. Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for. The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work. The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of. Apply today. Join the mission. Join Team USO.

Performs a variety of specialized clerical/administrative duties related to the processing and maintenance of legal and court records in the Jury Services Department. STARTING SALARY: $20.81 hourly/ $43,284.80 annually CORE COMPETENCIES Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional, and ethical behaviors that establish trust throughout the organization and with the public we serve Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals JOB SPECIFIC COMPETENCIES Working knowledge of legal terminology and procedures. Some knowledge of general office policies, procedures and practices. Some knowledge of English grammar and spelling, and arithmetic. Ability to perform accurate computations and verifications of data. Ability to type, operate data processing, word processing and other office equipment. Ability to establish and maintain effective working relations with government officials, other employees, and the public. REPRESENTATIVE DUTIES Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below. Interacts with customers via telephone, email and in person. Ability to speak in front of a large group of people. Provides information concerning all aspects of Jury Service to the general public, the Judiciary and other departments and agencies. Ability to calculate the number of jurors needed and order the required number of summonses. Uses the computer for data entry and scanning to process jury summons and excusals. Type letters and memoranda as necessary. Processes and indexes a variety of reports and other materials according to established procedures. Prepares boxes of summons to be delivered to the Record Center for storage or disposal. Boxes weigh an average of 20 lbs. Performs other related duties as necessary. Must be available to work a non-standard weekday shifts. Reporting before 8am and staying until jurors are released. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS Graduation from High School or a GED Certificate and two (2) years of experience in the processing, preparing or reviewing of any type of legal document and two (2) year of cashiering or customer service experience. PHYSICAL DEMANDS The work is sedentary and requires exerting up to 10-25 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, squat, pull or otherwise move objects; may also require manual dexterity, hearing, reaching, repetitive motion, speaking, talking, and visual acuity. WORK ENVIRONMENT Work is performed in a dynamic environment that requires sensitivity and responsiveness to changes that include goals, priorities, and needs of the organization and position. JOB CLASS Classified - An employee who is appointed to a full-time classified position (including reduced hour position) and not identified as an unclassified employee. Classified employees obtain appeal rights upon successful completion of their initial probation. CAREER PATH Court Operations Specialist III Court Operations Specialist IV Supervisor Manager Director To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the , but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Performs various specialized and clerical duties related to consistently processing and maintaining legal court records including customer service, courtroom, and cashiering duties for multiple court types. STARTING SALARY: $21.23hourly/$44,158.40 annually CORE COMPETENCIES Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional, and ethical behaviors that establish trust throughout the organization and with the public we serve Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals JOB SPECIFIC COMPETENCIES Advanced knowledge of general office policies, procedures and practices. Advanced knowledge of the court system, legal terminology, and organizational skills, as well as the ability to perform a variety of specialized duties. Knowledge of counterfeit bill detection procedures. Ability to demonstrate proficiency at interpreting statutes, rules, Administrative Orders, and requirements related to several court types. Ability to work under stressful conditions including contact with individuals involved in emotional and traumatic situations. Ability to work under pressure with specific timelines and mandated state and/or agency standards. Ability to work independently in the absence of supervision. Ability to exercise a high degree of judgment, tact, and diplomacy. Ability to use various computer systems, software, and office equipment. Ability to exercise excellent communication skills, both orally and written. Ability to perform accurate computations and verifications of data. Ability to handle restricted, sensitive, and confidential information. Ability to support the departments/agency's goals and visions. Ability to tolerate exposure to testimony and evidence, such as photographs of crime scenes and victims; evidence may include syringes, drugs, weapons, blood and unpleasant odors. Ability to work prolonged hours when required. Ability to establish and maintain effective working relations with government officials, other employees, and the public. REPRESENTATIVE DUTIES Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below. Initiates, processes, and maintains a complete and accurate record, using the case management system and established procedures; maintaining confidentiality of information learned or acquired as part of position. Provide courteous and efficient service to all in person, email and phone customers; is approachable, helpful and personable; and answers questions knowledgeably and with patience. Learns and gains proficiency with and adheres to statutes, rules, Administrative Orders, and requirements. Initiate and facilitate cross training initiatives to acquire knowledge and skill sets to support efficient functioning of multiple court types. Regularly trains co-workers to perform tasks for wide variety of court types/functions including creating and updating training material and procedural updates. Enter and process court dockets, financials, and judgments including Florida State Prison packets. Process court dockets, administers oaths, process orders, and perform other duties as required for adherence to court procedures for multiple court types including appeals and expungements. Cashiers in multiple systems and processes payments including cash, money orders, credit cards, checks such as personal, business, or government checks. Performs daily reconciliation. Audits and performs quality control of court records and specialized reports. Receives and reviews incoming documents for conformity with appropriate rules, practices, and court requirements. Process new cases and subsequent pleadings. Reviews for proper statutory requirements and financials. Prepare and process summons, subpoenas, and driver's license suspensions according to established procedures. Consistently issue or process writs, warrants, defaults, case closures and forfeitures. Inventory, intake, and process court exhibits and evidence for proper storage. Performs data entry, complex research and redaction approval of court records for prolonged periods. Develop and implement procedures to improve quality of service, productivity and efficiency. Researches, collects, organizes and evaluates information to produce a work product that provides consistent results. Prepare, process, and complete advanced statistical, court, and state reporting. Participates in and leads special projects when assigned by leadership. Performs team lead functions. Required to work overtime, weekends and holidays depending on responsibilities and staffing needs. Performs other related duties as required. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS Graduation from High School or a GED Certificate and three (3) years of experience in the processing, preparing or reviewing of any type of legal document and three (3) year of cashiering or customer service experience. CERTIFICATION, LICENSE AND SPECIAL REQUIREMENTS None. PHYSICAL DEMANDS The work is sedentary and requires exerting up to 10-25 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, squat, pull or otherwise move objects; may also require manual dexterity, hearing, reaching, repetitive motion, speaking, talking, and visual acuity. WORK ENVIRONMENT Work is performed in a dynamic environment that requires sensitivity and responsiveness to changes that include goals, priorities, and needs of the organization and position. JOB CLASS Classified - An employee who is appointed to a full-time classified position (including reduced hour position) and not identified as an unclassified employee. Classified employees obtain appeal rights upon successful completion of their initial probation. CAREER PATH Court Operations Specialist IV Supervisor Manager Director To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the , but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Performs various administrative and clerical duties related to consistently processing and maintaining legal court records including customer service, courtroom, and cashiering duties for several court types. STARTING SALARY: $20.40 hourly/$42,432.00 annually CORE COMPETENCIES Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional, and ethical behaviors that establish trust throughout the organization and with the public we serve Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals JOB SPECIFIC COMPETENCIES Knowledge of general office policies, procedures and practices. Knowledge of English grammar and spelling, and arithmetic. Knowledge of the court system, legal terminology, and organizational skills, as well as the ability to perform a variety of administrative duties. Knowledge of counterfeit bill detection procedures. Ability to demonstrate proficiency at interpreting statutes, rules, Administrative Orders, and requirements related to several court types. Ability to work under stressful conditions including contact with individuals involved in emotional and traumatic situations. Ability to work under pressure with specific timelines and mandated state and/or agency standards. Ability to work independently in the absence of supervision. Ability to exercise a high degree of judgment, tact, and diplomacy. Ability to use various computer systems, software, and office equipment. Ability to exercise excellent communication skills, both orally and written. Ability to perform accurate computations and verifications of data. Ability to handle restricted, sensitive, and confidential information. Ability to support the departments/agency's goals and visions. Ability to tolerate exposure to testimony and evidence, such as photographs of crime scenes and victims; evidence may include syringes, drugs, weapons, blood and unpleasant odors. Ability to work prolonged hours when required. Ability to establish and maintain effective working relations with government officials, other employees, and the public. REPRESENTATIVE DUTIES Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below. Initiates, processes, and maintains a complete and accurate record, using the case management system and established division procedures; maintaining confidentiality of information learned or acquired as part of position. Provide courteous and efficient service to all in person, email and phone customers; is approachable, helpful and personable; and answers questions knowledgeably and with patience. Learns and gains proficiency with and adheres to statutes, rules, Administrative Orders, and requirements. Participates in cross training initiatives to acquire knowledge and skill sets to support efficient functioning of multiple court types. Responsible for training co-workers. Enter and process court dockets, financials, and judgments. Administers oaths, process orders, and perform other duties as required for adherence to court procedures for multiple court types. Acts as cashier in multiple systems and processes payments including cash, money orders, credit cards, checks such as personal, business, or government checks less than 50% of the time. Performs daily reconciliation. Audits and performs quality control of court records. Receive, review, and process incoming documents for conformity with appropriate rules, practices, and court requirements. Process new cases and subsequent pleadings. Reviews for proper statutory requirements and financials. Process warrants, summons, subpoenas, and driver's license suspensions according to procedure/instruction. Performs data entry, advanced research and redaction of court records for prolonged periods. Develop standard operating procedures to improve quality of service, productivity and efficiency. Researches, collects, organizes and evaluates information to produce a work product that provides consistent results. Tracks and maintains records and assists in the preparation of statistical and other departmental reports. Participates in projects when assigned by leadership. May be required to work overtime, weekends and holidays depending on responsibilities and staffing needs. Performs other related duties as required. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS Graduation from High School or a GED Certificate and one (1) year of experience in the processing, preparing or reviewing of any type of legal document and one (1) year of cashiering or customer service experience. CERTIFICATION, LICENSE AND SPECIAL REQUIREMENTS None. PHYSICAL DEMANDS The work is sedentary and requires exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects; may also require manual dexterity, hearing, reaching, repetitive motion, speaking, talking, and visual acuity. WORK ENVIRONMENT Work is performed in a dynamic environment that requires sensitivity and responsiveness to changes that include goals, priorities, and needs of the organization and position. JOB CLASS Classified: An employee who is appointed to a full-time classified position (including reduced hour position) and not identified as an unclassified employee. Classified employees obtain appeal rights upon successful completion of their initial probation. CAREER PATH Court Operations Specialist II Court Operations Specialist III Court Operations Specialist IV Supervisor Manager Director To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the , but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Why join our team? With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job it's a calling, and we believe in doing what you love and loving what you do. A Certified Great Place to Work Don t just take our word for it our people have spoken. According to the Great Place to Work 2025 2026 survey: 96% feel good about how we support the community 94% are proud to tell others they work at the USO 92% say their work has special meaning it s not just a job 91% felt welcomed from day one Over 88% agree all employees are treated fairly, regardless of race or gender The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers. Principal Duties and Responsibilities (*Essential Duties) Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.* Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.* Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.* Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.* As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.* Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.* Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.* Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.* With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.* Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.* Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.* Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.* May be required to operate a USO or personal motor vehicle. Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders. Job Specifications High School Diploma or equivalent. 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred. Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred. Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise. Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs. Ability to achieve desired results while working collaboratively in a team environment. Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation. Willingness and ability to work non-standard hours as needed. General knowledge of military community preferred. Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver s license. Ability to obtain and maintain a valid United States passport and valid foreign driver s license* (in applicable locations/regions) Must be a strong advocate of the USO s mission. Details This position is located at Fort Leonard Wood. Preference will be given to local candidates within commuting distance to the location. Resume and cover letter are required for full consideration. Background check education, criminal and driving required. The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. If that s not enough to convince you, here are some direct quotes from employees: The organization truly cares about the people who work here. There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization. Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for. The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work. The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of. Apply today. Join the mission. Join Team USO.

Why join our team? With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job it's a calling, and we believe in doing what you love and loving what you do. A Certified Great Place to Work Don t just take our word for it our people have spoken. According to the Great Place to Work 2025 2026 survey: 96% feel good about how we support the community 94% are proud to tell others they work at the USO 92% say their work has special meaning it s not just a job 91% felt welcomed from day one Over 88% agree all employees are treated fairly, regardless of race or gender The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers. Principal Duties and Responsibilities (*Essential Duties) Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.* Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.* Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.* Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.* As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.* Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.* Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.* Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.* With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.* Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.* Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.* Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.* May be required to operate a USO or personal motor vehicle. Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders. Job Specifications High School Diploma or equivalent. 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred. Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred. Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise. Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs. Ability to achieve desired results while working collaboratively in a team environment. Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation. Willingness and ability to work non-standard hours as needed. General knowledge of military community preferred. Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver s license. Ability to obtain and maintain a valid United States passport and valid foreign driver s license* (in applicable locations/regions) Must be a strong advocate of the USO s mission. Details This position is located at NAS Pensacola. Preference will be given to local candidates within commuting distance to the location. Temporary position ending September 30, 2026 Resume and cover letter are required for full consideration. Background check education, criminal and driving required. The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. If that s not enough to convince you, here are some direct quotes from employees: The organization truly cares about the people who work here. There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization. Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for. The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work. The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of. Apply today. Join the mission. Join Team USO.

Why join our team? With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job it's a calling, and we believe in doing what you love and loving what you do. A Certified Great Place to Work Dont just take our word for itour people have spoken. According to the Great Place to Work 20252026 survey: * 96% feel good about how we support the community * 94% are proud to tell others they work at the USO * 92% say their work has special meaningits not just a job * 91% felt welcomed from day one * Over 88% agree all employees are treated fairly, regardless of race or gender The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers. Principal Duties and Responsibilities (*Essential Duties) * Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.* * Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.* * Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.* * Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.* * As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.* * Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.* * Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.* * Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.* * With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.* * Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.* * Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.* * Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.* * May be required to operate a USO or personal motor vehicle. * Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders. Job Specifications * High School Diploma or equivalent. * 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred. * Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. * Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred. * Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise. * Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs. * Ability to achieve desired results while working collaboratively in a team environment. * Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation. * Willingness and ability to work non-standard hours as needed. * General knowledge of military community preferred. * Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid drivers license. * Ability to obtain and maintain a valid United States passport and valid foreign drivers license* (in applicable locations/regions) * Must be a strong advocate of the USOs mission. Details * This position is located at NAS Pensacola. Preference will be given to local candidates within commuting distance to the location. * Temporary position ending September 30, 2026 * Resume and cover letter are required for full consideration. * Background check education, criminal and driving required. * The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. If thats not enough to convince you, here are some direct quotes from employees: * The organization truly cares about the people who work here. * There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization. * Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for. * The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work. * The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of. Apply today. Join the mission. Join Team USO.