What does a director of information technology services do?
Directors of information technology oversee the infrastructure of technical operations in organizations. The directors handle a team of information technology employees. They track technology to achieve corporate goals and eliminate the security risks of businesses. They strengthen user satisfaction and ensure the maintenance of the enterprise's operations and systems. Moreover, they direct the effectiveness of development, networks, and disaster recovery processes and systems. They should have strategic thinking, leadership, decision making, and communication skills.
Director of information technology services responsibilities
Here are examples of responsibilities from real director of information technology services resumes:
- Lead outsourcing project, including creating graphs and cost-savings reports for the CIO to analyze and approve.
- Lead a team in multiple implementations of the EMR and EPM solutions for large acute care and ambulatory facilities.
- Publish functional requirements documents and manage internal teams through SDLC process.
- Institute a culture of standards and best practices that enable organization to achieve compliance with Sarbanes-Oxley regulations.
- Direct the expansion of SharePoint across the organization for each hospital's intranet sites, along with dozens of team sites.
- Establish, document, and implement incident management processes where none previously exist utilizing the ITIL framework.
- Direct upgrades for the EMR application.
- Move from Cisco Webex to Citrix GoToMeeting for meeting solution.
- Solve and document various routing, vlan, and vpn issues.
- Simplify and standardize SAN infrastructure to bring cost transparency and optimize spend.
- Own corporate infrastructure as well as Citrix and web host applications for clients.
- Improve network response and reliability by redesigning firm's wide area network using MPLS and VPN technologies.
- Develop a system for processing carrier supply EDI data in-house, resulting savings of $300K to date.
- Supervise information services and payroll staff.
- Install and configure VoIP telecommunication equipment and ensure connectivity.
Director of information technology services skills and personality traits
We calculated that 8% of Directors Of Information Technology Services are proficient in Project Management, Oversight, and Service Delivery. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.
We break down the percentage of Directors Of Information Technology Services that have these skills listed on their resume here:
- Project Management, 8%
Directed a team of professionals providing technical services including system monitoring and management, consulting, project management and compliance solutions.
- Oversight, 7%
Established governance model with customers and senior management to ensure oversight on content and technology.
- Service Delivery, 5%
Established Call Center and Performance Reporting teams to cover a newly established Service Delivery Center resulting from multiple mergers.
- Governance, 4%
Provided leadership, standardized methodology and processes, and governance across enterprise projects/programs to ensure effective and efficient execution.
- Cloud, 4%
Developed a cloud strategy including the selection, compliance auditing, implementation and migration of several mission critical applications.
- Service Management, 4%
Establish and maintain measurable standards of service management including supporting an evolving set of computing hardware and enterprise software applications.
Most directors of information technology services use their skills in "project management," "oversight," and "service delivery" to do their jobs. You can find more detail on essential director of information technology services responsibilities here:
Analytical skills. To carry out their duties, the most important skill for a director of information technology services to have is analytical skills. Their role and responsibilities require that "it managers must analyze problems and consider and select the best ways to solve them." Directors of information technology services often use analytical skills in their day-to-day job, as shown by this real resume: "directed worldwide is operations, including erp, systems integration, is architecture, data & information management. "
Business skills. Another essential skill to perform director of information technology services duties is business skills. Directors of information technology services responsibilities require that "it managers must develop and implement strategic plans to reach the goals of their organizations." Directors of information technology services also use business skills in their role according to a real resume snippet: "delivered erp implementation company-wide to support enterprises financial and accounting functions including ebusiness suite. "
Communication skills. Another skill that relates to the job responsibilities of directors of information technology services is communication skills. This skill is critical to many everyday director of information technology services duties, as "it managers must explain their work to top executives and give clear instructions to their subordinates." This example from a resume shows how this skill is used: "enhanced communication by implementing ms sharepoint. "
Leadership skills. director of information technology services responsibilities often require "leadership skills." The duties that rely on this skill are shown by the fact that "it managers must lead and motivate it teams or departments so that workers are efficient and effective." This resume example shows what directors of information technology services do with leadership skills on a typical day: "salvaged and strengthened relationships with hr leadership and it, and established strategic alignment to deliver on functional transformation initiatives. "
Organizational skills. Another crucial skill for a director of information technology services to carry out their responsibilities is "organizational skills." A big part of what directors of information technology services relies on this skill, since "some it managers must coordinate the work of several different it departments to make the organization run efficiently." How this skill relates to director of information technology services duties can be seen in an example from a director of information technology services resume snippet: "acted as organizational liaison in all legal matters, both hr related and others. "
Most common director of information technology services skills
The three companies that hire the most director of information technology servicess are:
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Compare different directors of information technology services
Director of information technology services vs. Vice president, technology
A vice president of technology is in charge of overseeing all technological operations in a company while managing the workforce involved, ensuring efficiency and smooth workflow. Typically, it is their responsibility to establish goals and objectives, devising strategies to enforce them. They also spearhead the development of new systems and tools that boost workforce productivity, coordinate with analysts and specialists, and resolve any issues and concerns. Furthermore, as a vice president, it is essential to implement the company's policies and regulations, creating new ones as needed.
There are some key differences in the responsibilities of each position. For example, director of information technology services responsibilities require skills like "oversight," "service delivery," "governance," and "service management." Meanwhile a typical vice president, technology has skills in areas such as "analytics," "architecture," "java," and "portfolio." This difference in skills reveals the differences in what each career does.
Vice presidents, technology tend to make the most money working in the technology industry, where they earn an average salary of $156,843. In contrast, directors of information technology services make the biggest average salary, $152,334, in the hospitality industry.On average, vice presidents, technology reach similar levels of education than directors of information technology services. Vice presidents, technology are 0.3% more likely to earn a Master's Degree and 1.8% more likely to graduate with a Doctoral Degree.Director of information technology services vs. Information systems director
An Information Systems Director spearheads and oversees a business establishment's information systems, ensuring everything runs smoothly and efficiently. They set goals and guidelines, establish protocols and timelines, liaise with external business partners such as vendors and suppliers, manage staff, and develop strategies to optimize operations. As an Information Systems Director, it is essential to lead and encourage staff to reach performance and service goals, all while implementing the company's policies and regulations.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that director of information technology services responsibilities requires skills like "oversight," "service delivery," "governance," and "cloud." But an information systems director might use other skills in their typical duties, such as, "customer service," "sql server," "data warehouse," and "financial systems."
On average, information systems directors earn a lower salary than directors of information technology services. Some industries support higher salaries in each profession. Interestingly enough, information systems directors earn the most pay in the manufacturing industry with an average salary of $125,492. Whereas directors of information technology services have higher pay in the hospitality industry, with an average salary of $152,334.information systems directors earn similar levels of education than directors of information technology services in general. They're 2.0% less likely to graduate with a Master's Degree and 1.8% more likely to earn a Doctoral Degree.Director of information technology services vs. Chief technology officer
The job of chief technology officers (CTOs) is to oversee the technological needs and research and development of an organization. The CTOs, who are like chief information officers, make decisions for a company's technology infrastructure that aligns with the organization's business goals. They must ensure that they are updated on new and existing technologies for them to guide the company's future endeavors. Other responsibilities include fixing issues related to information technology, developing and managing the company's technological resources, and participating in management decisions on corporate governance.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a director of information technology services is likely to be skilled in "oversight," "service delivery," "governance," and "service management," while a typical chief technology officer is skilled in "infrastructure," "architecture," "python," and "java."
Chief technology officers earn the best pay in the telecommunication industry, where they command an average salary of $183,468. Directors of information technology services earn the highest pay from the hospitality industry, with an average salary of $152,334.When it comes to education, chief technology officers tend to earn similar degree levels compared to directors of information technology services. In fact, they're 2.9% more likely to earn a Master's Degree, and 3.7% more likely to graduate with a Doctoral Degree.Director of information technology services vs. Director, technical operations
A director of technical operations is in charge of spearheading the efforts in optimizing business operations. Their responsibilities revolve around performing research and analysis to determine the best operational practices, setting goals and objectives, allocating budgets, coordinating different departments, and evaluating the performance of technicians and engineers. Furthermore, as a director, it is essential to serve as a driving force that leads and encourages the workforce to meet goals and new heights, all while implementing the company's policies and regulations.
Even though a few skill sets overlap between directors of information technology services and directors, technical operations, there are some differences that are important to note. For one, a director of information technology services might have more use for skills like "oversight," "governance," "service management," and "continuous improvement." Meanwhile, some responsibilities of directors, technical operations require skills like "architecture," "windows," "r," and "process improvement. "
Directors, technical operations enjoy the best pay in the technology industry, with an average salary of $143,691. For comparison, directors of information technology services earn the highest salary in the hospitality industry.directors, technical operations reach similar levels of education compared to directors of information technology services, in general. The difference is that they're 2.3% more likely to earn a Master's Degree, and 0.0% more likely to graduate with a Doctoral Degree.Types of director of information technology services
Updated January 8, 2025
