Dispatcher - Woodbridge, VA
Alchemy is looking for a highly organized and detail-oriented Dispatcher to join a well-known moving and relocating firm in Woodbridge, VA. This function is critical for assuring efficient scheduling and coordination of moving personnel, maximizing efficiency, and providing excellent service. If you have experience dispatching in the moving, logistics, or transportation industries and thrive in a fast-paced atmosphere, this is an excellent opportunity to advance your career.
What You'll Be Doing:
Schedule and dispatch moving personnel, drivers, and equipment based on customer requests and job specifications.
Communicate with personnel every day to provide updates, resolve difficulties, and assure timely service.
Monitor daily schedules and alter routes or assignments as needed to improve efficiency.
Maintain clear communication with clients about service times, delays, and any necessary changes.
Dispatch software allows you to track and document task details, personnel assignments, and service status.
Resolve schedule difficulties and last-minute modifications while maintaining high client satisfaction.
Collaborate with the operations and sales departments to align dispatch schedules with business requirements.
Ensure adherence to safety requirements, company policies, and industry standards.
Keep precise records of mileage, fuel consumption, and task completion reports.
Provide great customer service by responding to requests and resolving any service concerns.
Collaborate with management to improve dispatch operations and overall productivity.
Assist with other administrative chores such as scheduling and logistics as needed.
What We're Looking For:
Experience in dispatching within the HHG or moving industry is preferred.
Strong organizational and multitasking skills are required to effectively handle different schedules and personnel.
Excellent communication skills for working with drivers, personnel, and customers.
Ability to address problems and adjust to schedule changes or unforeseen delays.
Proficient with dispatch software, CRM systems, and Microsoft Office Suite.
Availability to work flexible hours, including early mornings and weekends, depending on company requirements.
Interested? Reach out to Alchemy Global Talent Solutions today!
$28k-35k yearly est. 3d ago
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Dispatcher
Private Company 4.3
Dispatcher job in Arlington, VA
The Dispatcher - Government Operations oversees and coordinates all air mission activities involving government partners, Public Aircraft Operations (PAO), and state-declared aircraft. This role ensures safe, compliant, and efficient dispatching procedures while maintaining strict adherence to federal, state, and agency-specific regulations. The Lead Dispatcher provides operational leadership, real-time decision support, and acts as the primary communication link between flight crews, government agencies, and internal operational units.
Key Responsibilities
Government & PAO Operations Coordination
Serve as dispatch authority for Public Aircraft Operations and state-declared missions.
Coordinate directly with government agencies, emergency services, law enforcement, and state aviation offices to validate mission requirements and ensure operational compliance.
Verify PAO status and documentation for aircraft, crew, cargo, and mission profiles.
Maintain up-to-date knowledge of FAA regulations, state aviation requirements, operational waivers, and legal distinctions between public and civil aircraft operations.
Mission Planning & Execution
Conduct comprehensive flight planning including routing, weather analysis, aircraft performance, NOTAM review, TFR monitoring, and risk assessment.
Approve releases and flight authorizations for government and PAO missions.
Prioritize mission requests based on urgency, resource availability, safety considerations, and operational directives.
Provide continuous operational control and flight following in accordance with agency standards.
Communication & Leadership
Manage escalations and coordinate with senior leadership during high-impact and time-critical missions.
Facilitate regular briefings with flight crews, maintenance, and operations leadership.
Compliance & Documentation
Ensure accurate, compliant tracking and documentation for all PAO and government operations.
Maintain strict adherence to mission-specific reporting requirements, data retention rules, and audit standards.
Assist in developing and enforcing dispatch policies and procedures for special-category aircraft operations.
Oversee post-mission reporting, incident documentation, and regulatory compliance records.
Operational Safety & Risk Management
Conduct pre-flight and in-flight risk assessments for all state-declared and PAO missions.
Support Safety Management System (SMS) initiatives, hazard reporting, and trend monitoring.
Ensure operations align with federal and state aviation safety directives, including NIMS/ICS guidelines during emergency deployments.
Act as a resource for government mission risk mitigation and operational control decisions.
Required Qualifications
3+ years of experience in flight dispatch, mission coordination, or aviation operations (government or PAO experience preferred).
Strong knowledge of:
FAA regulations (including Part 91, PAO distinctions under 49 U.S.C. 40102 & 40125)
Government/agency mission frameworks
Emergency operations and state aviation protocols
Proven experience in high-tempo or mission-critical operational environments.
Excellent communication skills and ability to coordinate across multiple agencies.
Proficient in dispatch/operations software, mission-tracking systems, and aviation communication tools.
Must possess an active Secret (or TS/SCI) security clearance or be eligible to obtain one.
Preferred Qualifications
FAA Aircraft Dispatcher Certificate or equivalent operational control experience.
Experience working with law enforcement, emergency management, wildfire aviation, DHS, or state aviation offices.
ICS/NIMS certifications (ICS-100/200/700; ICS-300/400 a plus).
Background in special-mission aviation (SAR, HAA, airlift, medevac, law enforcement, etc.).
This position does not offer relocation assistance; local candidates are preferred.
Core Competencies
Strong situational awareness and risk-based decision making.
Ability to lead and mentor a team in a dynamic operational environment.
Exceptional organizational and communication skills.
High level of discretion, professionalism, and compliance discipline.
Rapid problem-solving in high-pressure, multi-agency operations.
$30k-39k yearly est. 2d ago
911 Emergency Dispatcher (Experienced)
City of Bowie 3.6
Dispatcher job in Bowie, MD
NOTICE NOV 2025: We are aware of ongoing issues with various applications on our BambooHR listings page. Please ensure ALL required fields (marked with *) are completed. If a field is not applicable to you but is required to proceed, please type "N/A" into the field. If issues persist, please send a screenshot of the page with the error message included to ************************* along with the title of the job for which you are attempting to apply. Thank you!
All dispatch center new hires qualify for a $6,000 hiring bonus! $3,000 paid upon the first paycheck, with the remaining $3,000 paid upon successful completion of 1-yr probation
This position requires full-performance technician work responsible for public safety communications in an emergency communications center. Incumbents are required to use radio, call taking, and Computer Aided Dispatch (CAD) systems along with other computer equipment to evaluate citizen requests for public safety service, dispatch appropriate emergency resources within assigned area and class capabilities, and track events to identified conclusion.
MINIMUM QUALIFICATIONS
• High school diploma or GED;
• Two (2) years of responsible work experience as a Public Safety Emergency Dispatcher.
OR
• One (1) year experience as a Public Safety Emergency Dispatcher I plus one (1) year experience in an emergency medical services environment responding to highly stressed callers in need of public safety services, and have attained and maintained all related certifications, training, and program experience stipulated by agency.
PREFERRED QUALIFICATIONS:
• Certified Maryland State National Crime Information Center (NCIC) CN2 training course;
• Certified American Heart Association (AHA) Cardiopulmonary Resuscitation/Basic Life Support (CPR/BLS) course for Health Care Providers;
• Completed the Practical and Academic Public Safety Dispatcher I/II training program.
*COVID-19 vaccination is strongly preferred*
RATE: $28.22 per hour ($58,689.40 annually), depending on qualifications
APPLICATION DEADLINE: Open Until Filled
All applicants must click "Apply for this Job" to submit an application.
The City of Bowie is a drug and alcohol testing employer.
THE CITY OF BOWIE, MARYLAND IS AN EQUAL OPPORTUNITY EMPLOYER AND VALUES DIVERSITY AT ALL LEVELS OF THE GOVERNMENTAL STRUCTURE.
$58.7k yearly Easy Apply 60d+ ago
Dispatch Operator
Constellis 4.8
Dispatcher job in Washington, DC
Monitor Federal Protective Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems.
PAY TRANSPARENCY/COMPENSATION
Hourly Rate $27.39.
Health and Welfare $4.93/hr
RESPONSIBILITIES
Monitor FPS and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:
Communicating audio messages via radio and telephone
Coordinating law enforcement and public safety personnel activities
Transferring public safety information
Answering questions and updating client records
Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
Log all calls in database including required details of each call
Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers
Operate multi-channel radio and telephone dispatch equipment
Access Federal, State, and local databases and maintain compliance regulations and procedures
Assist with quality review of events created by fellow dispatchers
Monitor alarms received and keep records based on unique accounts
Proficiently perform administrative tasks on desktop computer and notify management of any technological issues
Monitor in-house closed-circuit television (CCTV) cameras
Perform dispatching duties for other locations in the event of a failure
Assist in the training of dispatcher trainees
Routinely test alarms, communication systems, and other devices
QUALIFICATIONS:
US Citizenship Required
Candidates will be required to undergo a background check
High School diploma or GED
Ability to work under stress and to respond to emergency communications
Minimum of 1 years' experience as a 911 dispatcher or similar function in an emergency call center
Excellent phone skills
Be able to handle filing and other administrative duties
Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations and systems
Computer Skills -- Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracy
Hold Secret security clearance or have the ability to gain/maintain one
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
Medical, Vision & Dental Insurance
Paid Time-Off Program & Company Paid Holidays
401(k) Retirement Plan
Insurance: Basic Life & Supplemental Life
Health & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Personal Development & Learning Opportunities
On-the-job Training, Skills Development & Certifications
Corporate Sponsored Events & Community Outreach
WORKING CONDITIONS
Work is typically based in a busy office environment and subject to frequent interruptions. This is a 24/7 operation, requiring 12 hour shifts, including weekends and holidays.
PHYSICAL REQUIREMENTS
Requires intermittent walking, sitting, and stretching throughout the workday. Employees will have extended periods of sitting, outside of breaks, throughout their shifts. Employees are encouraged to walk around the room, rotate standing/sitting and to stretch occasionally. Required to walk to/from personal vehicles to the CSOC room. This is sedentary work that requires the use of phone systems, computers and radio communication, will be exposed to long of periods of sitting at assigned workstation and exposure to computer light.
$27.4 hourly 2h ago
Dispatch Coordinators
Jobs for Humanity
Dispatcher job in Gaithersburg, MD
Company DescriptionJobs for Humanity is collaborating with Upwardly Global and with Izaak Walton League Of America (National Office) to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: Izaak Walton League Of America (National Office)
Job Description
ORGANIZATIONAL PROFILE
The mission of the Izaak Walton League of America (IWLA), founded in 1922, is to conserve, restore and promote the sustainable use and enjoyment of our natural resources, including soil, air, woods, waters and wildlife. Our members and staff combine hands-on conservation action, policy work with legislatures and resource agencies, and public education to pursue our conservation goals at the local, state and national levels. As a strong responsible voice representing outdoor recreationists, we occupy a special niche in the conservation community.
SUMMARY OF POSITION
Working under the direction of the Clean Water Program Director, the Salt Watch Coordinator will coordinate the League's Salt Watch monitoring program. Coordinating this program includes volunteer and partner recruitment and retention, test kit creation and distribution, and developing advocacy materials to engage volunteers in collaboration with local partners to facilitate smarter salting in local communities.
DUTIES AND RESPONSIBILITIES
Salt Watch Volunteer Coordination and Partnership Building
Recruit, equip and support Izaak Walton League members, partner organizations and community volunteers to serve as Salt Watch partners and volunteers in existing and new Salt Watch locations.
Coordinate and conduct in-person and online events in key locations across the U.S. to promote the Salt Watch program and facilitate new partnership and participation.
Develop advocacy resources for Salt Watch volunteers and partners to utilize when a road salt pollution problem is detected, including sample letters to government representatives and media kits.
Coordinate the timely purchasing, collating and distribution of Salt Watch kits nationally.
Communicate regularly and frequently with Salt Watch volunteers, watershed organizations and others to support local Salt Watch efforts and foster an interconnected network of Salt Watch volunteers and partners.
Establish formal partnerships with participating organizations for future collaboration and joint fundraising.
Data Management
Ensure Salt Watch data is compiled from Water Reporter and other sources on a weekly basis.
Input data into database (the Clean Water Hub) and ArcGIS to analyze trends, monitoring sites and frequency of monitoring.
Support volunteers with data management, including how to input and manage data in Water Reporter.
Support volunteer use of the Clean Water Hub to communicate with the public, policymakers and the media about water quality information collected by volunteers.
Communications
Develop content for IWLA website, social media, and publications, including Outdoor America magazine.
Serve as liaison between League members and chapters; other volunteers; state agencies responsible for water quality, public health, and natural resource management; and the national office of the IWLA.
Collaborate with the IWLA communications department to proactively engage print, broadcast and other media using Salt Watch data on a local, state and/or regional scale.
Other duties as assigned.
QUALIFICATIONS
Bachelor's degree in environmental education, natural resources management, natural sciences, or related field.
At least 2 years' experience directly coordinating volunteers engaged in water quality monitoring or other citizen science activities.
Experience meeting with, mobilizing and organizing diverse partners, including local, state, and federal governments, watershed groups and community groups.
Interest and demonstrated experience in environmental education, volunteer management, community outreach and water quality assessment.
Experience with public speaking and providing engaging training workshops online and in person.
Demonstrated ability to work independently and to organize and manage multiple tasks and set priorities.
Experience with Microsoft Excel, ArcGIS, or other database/mapping platforms to organize, visualize, manipulate and understand complex data sets.
Ability to work constructively and cooperatively with a diverse array of staff, members, volunteers, and colleague organizations.
Experience with social media (including, but not limited to, Facebook, Instagram, Twitter).
Possess a valid driver's license and own a car for travel.
Ability and willingness to travel including for multiple days consecutively and overnight.
PHYSICAL DEMANDS
Work involves both physical exertion and sedentary activities and includes work that involves exposure to the outdoors, including various biological and chemical elements, especially those that are water-based, and periods of standing and walking on rough terrain.
Must be able to sit or stand for up to eight hours at a time while performing work duties.
Must be able to travel.
Must be able to bend, stoop, push, and pull, and to lift up to 50 pounds, in the performance of both office-related and field duties.
Must be able to operate office equipment.
Must have vision and hearing corrected to be able to perform essential job functions.
Must be able to maintain punctuality and attendance as scheduled.
Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
COMPENSATION
This is a full-time position. Salary is between $40,000 and $42,500, commensurate with experience, with an excellent health care, leave, retirement, and other benefits package. Compensation will be dependent on the qualifications and experience of the successful candidate.
HOW TO APPLY
Interested applicants should submit a cover letter and resume to [email protected]. No phone calls please.
The Izaak Walton League of America is an equal opportunity employer.
$40k-42.5k yearly 60d+ ago
Service Dispatch Coordinator
Quick Servant Co Inc.
Dispatcher job in Columbia, MD
The Customer Service Coordinator serves as the voice for Quick Servant when handling emergency and non-emergency service calls. Each coordinator is the communication link between the partner requesting service and the Service Technicians.
Company Overview
Quick Servant Co., Inc. is a leading commercial service provider specializing in heating, cooling, and ventilation services, as well as commercial refrigeration and building maintenance. With over 45 years of experience in the Baltimore Washington area, we are dedicated to providing exceptional service while fostering growth and development for our team.
Summary
We are seeking a Customer Service Dispatcher to join our dynamic team in Columbia. In this role, you will play a crucial part in ensuring efficient routing and scheduling of our service technicians. Your contributions will be vital to maintaining our high standards of customer satisfaction and operational excellence.
Responsibilities
Coordinate daily dispatching of service technicians to ensure timely response to customer needs.
Utilize transportation management systems to optimize routing and scheduling.
Communicate effectively with technicians and customers to provide updates and resolve issues.
Monitor fleet performance and manage logistics for efficient operations.
Maintain accurate records of dispatch activities and service requests.
Collaborate with team members to improve dispatch processes and efficiency.
Analyze data to identify trends and enhance service delivery.
Ensure compliance with safety regulations and company policies.
Qualifications
Proven experience in customer service, dispatching, or logistics management.
Strong communication skills with the ability to interact professionally with clients and team members.
Knowledge of fleet management practices.
Ability to analyze data for operational improvements.
Familiarity with GPS technology is a plus.
Familiarity with the Restaurant industry is a plus.
Excellent organizational skills with attention to detail.
If you're ready to take your career to the next level with a company that values your growth, we invite you to apply today! Join us at Quick Servant Co., Inc. where your success is our mission.
$32k-41k yearly est. Auto-Apply 60d+ ago
Transportation Dispatcher
Carter MacHinery Careers 4.0
Dispatcher job in Manassas, VA
Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Transportation Dispatcher in Manassas, Virginia. The Transportation Dispatcher position is responsible for coordinating and directing the activities of assigned Logistics drivers in a manner that promotes the highest possible customer satisfaction, achieves business objectives and fosters high employee morale, teamwork and development. Seeking candidates with strong logistical background and transportation experience; College degree a plus.
Requirements for the Transportation Dispatcher position include:
Self-starter able to work with limited supervision.
Knowledge of federal, state and local regulation compliance.
Working knowledge of delivery area.
Department, division and corporate teamwork promoted to ensure customers' needs and requests are met consistently.
Excellent communication and follow-up skills to ensure internal and external customers are well informed.
Must be detail-oriented, able to solve problems and prioritize tasks.
Experience with computers; Windows applications, internet, industry specific software, and knowledge of DSI system.
Must be able to handle large volumes of work in fast-paced environment.
Must be able to work shifts needed, including days, nights, and/or weekends to meet customer demands.
Promote a positive customer experience.
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.
Physical requirements must be met for the Transportation Dispatcher job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 10 pounds in weight. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.
Competitive Compensation and Benefits:
Health, dental and vision insurance.
Paid time off.
401(k), $0.75 to $1.25 match up to 6%.
Life and disability insurance.
In-house training instructors/programs.
Tuition reimbursement.
Employee referral bonus program.
Discounts: cellular phone service, computers, tooling, cars and trucks.
Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.
Carter Machinery is a drug-free workplace.
$30k-38k yearly est. 60d+ ago
Service Dispatcher
Legence
Dispatcher job in Beltsville, MD
**The Bowers Group - A Legence Company** Established in 1984, The Bowers Group (************************** is a trusted provider of mechanical construction, service, and repair solutions across Maryland, Virginia, and Washington, D.C. With over three decades of experience, we serve a wide range of clients-from general contractors and technology-driven organizations to healthcare facilities, government agencies, and property managers. We deliver projects through a disciplined, collaborative approach focused on quality, cost control, and reliability. Our process includes rigorous equipment selection, detailed reviews, and proactive subcontractor management-helping us anticipate risks, avoid delays, and ensure safe, compliant, and efficient results. Our success is built on a people-first culture of teamwork, accountability, and respect. By investing in our employees and fostering open communication, we create an environment that supports long-term relationships-with both our team and our clients.
**Join a Team Where Your Skills Make a Real Impact!**
At Bowers, we're committed to delivering exceptional HVAC and plumbing services-and our Service Dispatcher is at the heart of that mission. If you thrive in a fast-paced environment, love solving problems, and want to be valued for your contributions, this is the role for you!
**Responsibilities**
+ Functions as the dispatcher in a high-volume service department
+ Utilize the current dispatch board to coordinate T&M, Quoted and PM maintenances work orders.
+ Manage internal and external customer calls.
+ Schedule all preventative maintenance appointments each month with internal and external customers.
+ Create purchase orders for materials required for Preventative Maintenance contracts.
+ Respond to all messages and emails left overnight.
+ Proof technicians' tech notes.
+ Contact customers with a "Parts Pending" status as parts are received for scheduling.
+ Follow up on all pending and recommended work with customers utilizing the pending work log.
+ Maintain and monitor log for work-in-progress.
+ Maintain the maintenance agreements including billing assist, scheduling, and staging of materials, database information, customer hard files, and renewals in coordination with client support manager.
+ Maintain accurate material lists for all preventative maintenance contracts-communicate with technicians to update list after calls.
+ Schedule deficiency reports with external customers.
+ Update customer files as information is received from installation.
+ Maintain customer history files in database.
+ Email and save service reports/photo reports for every service call completed.
+ Update service log from service ticket.
+ Compare service timecards and work orders to service schedule for payroll.
+ Scan and receive all P.O. invoices and packing slips into database system.
+ Run P.O. reports, research and clear purchase orders to assist purchasing.
+ Assist Service Coordinator working in Corrigo and other 3rd party applications to update work that has been completed.
+ Other duties assigned by Service Manager or Service General Manager.
**What You'll Need to Succeed**
+ Advanced customer service and communication skills
+ Critical thinking and problem-solving ability
+ Ability to handle multiple tasks simultaneously
+ Advanced computer skills
+ Organized and detail-oriented
+ Geographical knowledge of service area or map reading skills
+ Must pass required drug and physical tests
+ Valid driver's license and driving record meeting company policy
+ Clear background, previous employment, and reference checks
+ High school diploma or GED required; Bachelor's degree preferred
+ 2 years of related experience preferred
**About Legence**
Legence (****************************** (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems-enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world's most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.
**Benefits Overview**
**Health & Welfare:** Company Paid medical, dental, vision, prescription drug, accident & sickness benefit, basic group life and AD&D
**Time Off Benefits:** Comprehensive Paid Time Off (PTO) program.
**Financial Benefits:** 401(k) retirement savings plan
**Reasonable Accommodations**
If you need assistance or accommodations during the application or interview process, please contact us at ******************* or your dedicated recruiter with the job title and requisition number.
**Third-Party Recruiting Disclaimer**
Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.
**Pay Disclosure & Considerations**
Where pay ranges are indicated, please note that a successful candidate's exact pay will be determined based relevant job-related factors, including any of the following: candidate's experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws.
**Equal Employment Opportunity Employer**
Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.
EEO is the Law
**Job Details**
**Pay Type** **Hourly**
**Hiring Min Rate** **17.79 USD**
**Hiring Max Rate** **31.25 USD**
$29k-38k yearly est. 5d ago
Medical Emergency Dispatcher (Part-time)
Launchtech
Dispatcher job in Bethesda, MD
Job Description
This is an on-site PART-TIME position. Friday and Saturday 2-10PM. Are you ready to be the lifeline when seconds count? We're on the hunt for quick-thinkers, multitaskers, extraordinaire, and calm-under-pressure champions to join our crew as a part-time Emergency Services Dispatcher. If you're looking for a job where every call is an opportunity to make a difference and save lives, buckle up because this role is the real deal!
What Will You Do?
In this role, you will provide support for the 24/7 Medical Emergency Dispatch and Communications Center at Walter Reed National Military Medical Center (WRNMMC) in Bethesda, MD.
Responsibilities:
Provides emergency communication reception and dispatching services. Determines the nature of the emergency in accordance with established guidelines.
Determines the response and services to be rendered based upon the emergency call received and dispatches the correct emergency team based upon the information received.
Maintains constant liaison with the scene of the emergency to include; fire officials, police, Command Duty Officer, and any other unit control centers involved with the emergency until official termination of the incident.
During periods of multiple emergencies, uses independent judgment to determine which calls need immediate attention. Additionally, prioritizes multiple emergency and non-emergency calls to determine appropriate response levels based on the needs of the caller.
Monitors various emergency radios including police, fire, and mutual aid frequencies.
Provides information to senior officials as requested. Conducts follow-up inquiries to track action being taken within the hospital.
Coordinates with military and civilian agencies in response to aid requests in accordance with locally established protocols.
Conducts daily pager tests at required intervals, ensuring proper response times. In the event a pager is not functional, will coordinate with the duty provider and Information Technology Department to repair or replace telecommunication equipment.
Maintains an activity log of all significant daily events, emergencies, processes, or notifications received through the communication center. Maintains an electronic daily activity log of all activities according to locally established protocols. Takes necessary measures to ensure information contained in each data entry is accurate and provides a clear picture of emergency and daily activities of the dispatch center.
Maintains maps, checklists, online data logs, and charts. Maintains checklists and is fully proficient in the use of these checklists during emergency operations.
Provides input to the supervisor regarding maintenance and updating of checklists. Maintains on and off base maps and other visual aids frequently utilized as quick information references for responding emergency personnel.
Operates and maintains telephones, radios, automated data processing equipment, printers, and other devices installed in the dispatch center. Monitors radio and telephone communications with police, fire, and hospital units during emergencies. Refers non-emergency callers to appropriate agencies as needed.
Receives, relays, and transfers phone calls and documents messages. Operates Hospital Code Alarm system. Receives and processes all significant information received in accordance with established protocols. Operates WRNMMC paging system to make announcements
Prepares and maintains reports and records relating to emergency responses. Prepares an incident report for the locally utilized database management system, using correct codes and categories in the preparation of the report in accordance with locally established guidelines.
Provides statistical data to supervisors. Compiles, collates, and verifies emergency and non-emergency response data generated by or processed through the communications center and enters appropriate information into the local reporting systems.
Requirements
One (1) year of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare services, or relevant work experience using two-radio communication
Ability to work well under pressure
High School Diploma
Proficiency in standard computer operations, including proficient typing skills
Knowledge of the logs, reports, and filing procedures to perform necessary operator logging and documentation
Knowledge and skill to coordinate the work of the E-911 center with installation-wide emergency services and other offices having a relationship
Knowledge of basic emergency medical techniques and procedures sufficient to relay appropriate information to callers and emergency response teams
Ability to analyze information given over the telephone in emergency situations quickly
Ability to communicate and interact orally with a variety of individuals in emergency situations
Working conditions - 24x7, 365 Critical Operations
Physical requirements Normal office environment mobility: sitting, walking, bending, stooping, standing, lifting a maximum of 25 pounds (greater than 25 pounds requires a two-person lift), turning, pushing. Normal office dexterity, including reaching, handling, grasping, typing/keyboard, and phone use.
Benefits:
Medical
Dental
Vision
401K w/ Match!
PTO
Making a difference and helping those in need
And more!?
Ready to join the LaunchTech Crew?
LaunchTech is an Equal Opportunity Employer. Discrimination and harassment of any kind of employees and applicants is prohibited. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Visit ******************** to learn more about how we deliver Excellence, Period.
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$32k-43k yearly est. 29d ago
Service Dispatcher
Hobbs & Associates 3.9
Dispatcher job in Elkridge, MD
Job Title: Service Dispatcher Reports to: Service Manager FLSA Status: Exempt Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers.
Hobbs & Associates- A member of the AIR Control Concepts family.
Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences.
Check out our website: Hobbs & Associates
Essential Duties and Responsibilities:
This role is responsible for the following:
· Provide customer coordination and scheduling for service request received through our Service phone line and email.
· Support the customer service process by working extensively with all departments as necessary.
· Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively.
· Coordinate equipment startup and service with our Service Technicians and Customers.
· Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests.
· Completed required data entry for the purposes of billing to the customers and documenting warranty claims.
· Manage material procurement with manufacturers, ordering, release, and warranty management.
· Follow up consistently to complete assigned duties.
· Coordinate the transportation movements of the Technician teams.
· Forecast workload for 2-3 days out.
· Invoice fully executed work orders to the customer.
· Keep Operations forecast up to date and report it to Operations VP.
Experience and Requirements:
The best candidate for this position will meet the following requirements:
· 2+ years experience dispatching teams and/or similar scheduling.
· Must demonstrate excellent communication skills and a positive and friendly customer service manner.
· Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities.
· Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment.
· Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement.
· HVAC parts/equipment experience preferred.
· Experience with FACTS Accounting Software preferred.
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
EAP
Pet Insurance
STD/LTD
Critical Illness/Accident
PTO
Employee Development
Air Control Concepts & Operating Company are Equal Opportunity Employers.
$28k-34k yearly est. Auto-Apply 21d ago
Service Dispatcher
Air Control Concepts 4.4
Dispatcher job in Elkridge, MD
Job DescriptionJob Title: Service Dispatcher Operating Company: Hobbs & Associates FLSA Status: Non-Exempt About: Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people for the successful service contracts with our customers.
Hobbs & Associates- A member of the AIR Control Concepts family.
Hobbs & Associates specializes in providing heating, ventilation, and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architectural design firms, and business owners. Our collaborative approach helps bring lasting community infrastructure to life, including schools, universities, hospitals, military and municipal buildings, entertainment venues, hotels, and multi-family residences.
Check out our website: Hobbs & Associates
Essential Duties and Responsibilities:
This role is responsible for the following:
Provide customer coordination and scheduling for service request received through our Service phone line and email.
Support the customer service process by working extensively with all departments as necessary.
Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively.
Coordinate equipment startup and service with our Service Technicians and Customers.
Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests.
Completed required data entry for the purposes of billing to the customers and documenting warranty claims.
Manage material procurement with manufacturers, ordering, release, and warranty management.
Follow up consistently to complete assigned duties.
Coordinate the transportation movements of the Technician teams.
Forecast workload for 2-3 days out.
Invoice fully executed work orders to the customer.
Keep Operations forecast up to date and report it to Operations VP.
Experience and Requirements:
The best candidate for this position will meet the following requirements:
2+ years experience dispatching teams and/or similar scheduling.
Must demonstrate excellent communication skills and a positive and friendly customer service manner.
Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities.
Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment.
Required to use computer software and must be adept at learning new systems and tools.
Geographical knowledge of service area or map reading skills is an additional requirement.
HVAC parts/equipment experience preferred.
Experience with FACTS Accounting Software preferred.
Benefits:
We offer a competitive and comprehensive benefits package, including:
Health & Wellness - Medical, dental, vision, and life insurance coverage to support your well-being.
Financial Security - 401(k) retirement plan with company match and short/long-term disability coverage.
Work-Life Balance - Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
Professional Development - Ongoing training opportunities and support for continuing education.
AIR Control Concepts and Hobbs & Associates are an Equal Opportunity Employer.
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$27k-33k yearly est. 8d ago
Support Services Dispatcher
VHC Health 4.4
Dispatcher job in Arlington, VA
Job Description
Qualifications
Purpose & Scope:
As Support Services Dispatcher, incumbent will answer telephones, process work orders and assign personnel to complete work order. Greet all incoming vendors and employees and assist employees as needed. The Support Services Dispatcher has frontline responsibility for handling customer service interactions, primarily through telephone and personal contact with both internal and external customers. In this capacity, the function of support services Dispatcher is also incorporated to include daily operational tasks, computerized record-keeping, and general office activities.
Must be able to communicate effectively with a wide variety of people. Must be able to maintain composure and handle stress in a busy office atmosphere. Must be able to represent the hospital and the Department of Facilities Engineering to all employees and visitors in a professional and friendly manner at all times.
Education:
High school diploma or equivalent is preferred.
Experience:
One year of office/clerical experience is preferred.
Typing experience is required.
One year of experience using Microsoft Office Suite is preferred.
Certification/Licensure:
None.
$28k-35k yearly est. 25d ago
Service Dispatcher
William H. Metcalfe & Sons, Inc.
Dispatcher job in Clinton, MD
Job DescriptionEstablished HVAC construction company specializing in new residential construction is seeking a Service Dispatcher. Primary duties include:
Answering phone calls
Scheduling service technicians for homeowner service calls
Scheduling technicians with builders for new start ups
Entering calls into Service Dispatch system
Filing service tickets
Qualified candidate will possess strong analytical and organizational skills, be detail-oriented, have the ability to multi-task, communicate effectively with customers and management, and demonstrate good judgement. Applicant must be able to accurately enter data and information.
We offer competitive pay, medical, dental and life insurance, 401(k) plan, vacation and paid holidays.
Interested applicants e mail resume to **********************
$29k-38k yearly est. Easy Apply 6d ago
Dispatcher, Public Safety - Part Time
Community College of Baltimore County 4.2
Dispatcher job in Essex, MD
Responsible for performing public safety communications and related clerical duties to support college wide communications, in a centralized dispatch center.Must be 18 years of age or older, with a High School Diploma or GED and two years clerical and related experience. Must submit to and successfully pass a comprehensive background investigation. Prior experience as a dispatcher, police officer or fire fighter preferred.
1. Operates emergency telephones, two-way radios, telecommunications and computer terminal equipment, closed circuit cameras, college and public safety databases, alarm and security systems.
2. Answers emergency telephone lines.
3. Monitors and maintains radio communications.
4. Receives and records information and requests related to police services.
Essential Job Duties are intended to be examples of duties and are not intended to be all inclusive. There will be other duties as assigned.
$22k-32k yearly est. 60d+ ago
Customer Service / Dispatcher
UBEO Business Services 3.8
Dispatcher job in Owings Mills, MD
Purpose
The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks.
Responsibilities
Take incoming customer requests for service and supplies and inputs data into E-Auto
Prioritizes calls and dispatch information to the appropriate technician in designated area
Schedules service calls and preventative maintenance for technicians based on priority, location, and type of equipment
Process auto replenishment orders for supplies for specific customers
Audit and process delivery schedules daily for next day delivery/removal of equipment
Perform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible
Additional duties as assigned
Job Related Dimensions
Strong communication skills - both verbal and written
Working knowledge of MS Office to include Word, Excel and Outlook
Data entry skills with an attention to detail
Must reflect the highest priority emphasis on customer service and satisfaction
Requires the ability to multi-task in a fast-paced environment
Qualifications
HS Diploma or GED
Physical Demands & Work Environment
Ability to sit at desk for prolonged periods of time.
Ability to talk on the phone and work with various computer tools and applications.
Ability to type and compose written communication in various forms.
Ability to lift 20+lbs on occasion.
$28k-34k yearly est. Auto-Apply 42d ago
Service Dispatcher
Global Channel Management
Dispatcher job in Sterling, VA
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Service Dispatcher 1 year experience
Service Dispatcher requires:
MS Office
Windows based computer applications
high volume of customer calls.
Service Dispatcher duties:
handle a high volume of customer calls
Close and open calls utilizing on-line dispatching system.
Additional Information
$16//hr
CTH
$16 hourly 2d ago
911 Emergency Dispatcher (Entry Level)
City of Bowie 3.6
Dispatcher job in Bowie, MD
NOTICE NOV 2025: We are aware of ongoing issues with various applications on our BambooHR listings page. Please ensure ALL required fields (marked with *) are completed. If a field is not applicable to you but is required to proceed, please type "N/A" into the field. If issues persist, please send a screenshot of the page with the error message included to ************************* along with the title of the job for which you are attempting to apply. Thank you!
All dispatch center new hires qualify for a $6,000 hiring bonus! $3,000 paid upon the first paycheck, with the remaining $3,000 paid upon successful completion of 1-yr probation
Entry-Level:
The incumbent will receive messages and citizen calls for police service and maintenance service in the Police Communications Center during an assigned shift. The incumbent can expect training and the possibility of future promotional opportunities with good performance.
MINIMUM QUALIFICATIONS
• High school diploma or G.E.D.;
• One (1) year of responsible work experience;
• Ability to pass all required proficiency exams.
PREFERRED QUALIFICATIONS:
• Certified Maryland State National Crime Information Center (NCIC) CN2 training course;
• Certified American Heart Association (AHA) Cardiopulmonary Resuscitation/Basic Life Support (CPR/BLS) course for Health Care Providers;
• Completed the Practical and Academic Public Safety Dispatcher I/II training program.
*COVID-19 vaccination is strongly preferred*
RATE: Up to $26.39 per hour ($54,899.90 annually), depending on qualifications
APPLICATION DEADLINE: Open Until Filled
All applicants must click "Apply for this Job" to submit an application.
The City of Bowie is a drug and alcohol testing employer.
THE CITY OF BOWIE, MARYLAND IS AN EQUAL OPPORTUNITY EMPLOYER AND VALUES DIVERSITY AT ALL LEVELS OF THE GOVERNMENTAL STRUCTURE.
$54.9k yearly Easy Apply 60d+ ago
Medical Emergency Dispatcher (Part-time)
Launchtech
Dispatcher job in Bethesda, MD
This is an on-site PART-TIME position. Friday and Saturday 2-10PM. Are you ready to be the lifeline when seconds count? We're on the hunt for quick-thinkers, multitaskers, extraordinaire, and calm-under-pressure champions to join our crew as a part-time Emergency Services Dispatcher. If you're looking for a job where every call is an opportunity to make a difference and save lives, buckle up because this role is the real deal!
What Will You Do?
In this role, you will provide support for the 24/7 Medical Emergency Dispatch and Communications Center at Walter Reed National Military Medical Center (WRNMMC) in Bethesda, MD.
Responsibilities:
Provides emergency communication reception and dispatching services. Determines the nature of the emergency in accordance with established guidelines.
Determines the response and services to be rendered based upon the emergency call received and dispatches the correct emergency team based upon the information received.
Maintains constant liaison with the scene of the emergency to include; fire officials, police, Command Duty Officer, and any other unit control centers involved with the emergency until official termination of the incident.
During periods of multiple emergencies, uses independent judgment to determine which calls need immediate attention. Additionally, prioritizes multiple emergency and non-emergency calls to determine appropriate response levels based on the needs of the caller.
Monitors various emergency radios including police, fire, and mutual aid frequencies.
Provides information to senior officials as requested. Conducts follow-up inquiries to track action being taken within the hospital.
Coordinates with military and civilian agencies in response to aid requests in accordance with locally established protocols.
Conducts daily pager tests at required intervals, ensuring proper response times. In the event a pager is not functional, will coordinate with the duty provider and Information Technology Department to repair or replace telecommunication equipment.
Maintains an activity log of all significant daily events, emergencies, processes, or notifications received through the communication center. Maintains an electronic daily activity log of all activities according to locally established protocols. Takes necessary measures to ensure information contained in each data entry is accurate and provides a clear picture of emergency and daily activities of the dispatch center.
Maintains maps, checklists, online data logs, and charts. Maintains checklists and is fully proficient in the use of these checklists during emergency operations.
Provides input to the supervisor regarding maintenance and updating of checklists. Maintains on and off base maps and other visual aids frequently utilized as quick information references for responding emergency personnel.
Operates and maintains telephones, radios, automated data processing equipment, printers, and other devices installed in the dispatch center. Monitors radio and telephone communications with police, fire, and hospital units during emergencies. Refers non-emergency callers to appropriate agencies as needed.
Receives, relays, and transfers phone calls and documents messages. Operates Hospital Code Alarm system. Receives and processes all significant information received in accordance with established protocols. Operates WRNMMC paging system to make announcements
Prepares and maintains reports and records relating to emergency responses. Prepares an incident report for the locally utilized database management system, using correct codes and categories in the preparation of the report in accordance with locally established guidelines.
Provides statistical data to supervisors. Compiles, collates, and verifies emergency and non-emergency response data generated by or processed through the communications center and enters appropriate information into the local reporting systems.
Requirements
One (1) year of responsible work experience as an emergency or non-emergency dispatcher/call center operator, public safety officer, security, military or healthcare services, or relevant work experience using two-radio communication
Ability to work well under pressure
High School Diploma
Proficiency in standard computer operations, including proficient typing skills
Knowledge of the logs, reports, and filing procedures to perform necessary operator logging and documentation
Knowledge and skill to coordinate the work of the E-911 center with installation-wide emergency services and other offices having a relationship
Knowledge of basic emergency medical techniques and procedures sufficient to relay appropriate information to callers and emergency response teams
Ability to analyze information given over the telephone in emergency situations quickly
Ability to communicate and interact orally with a variety of individuals in emergency situations
Working conditions - 24x7, 365 Critical Operations
Physical requirements Normal office environment mobility: sitting, walking, bending, stooping, standing, lifting a maximum of 25 pounds (greater than 25 pounds requires a two-person lift), turning, pushing. Normal office dexterity, including reaching, handling, grasping, typing/keyboard, and phone use.
Benefits:
Medical
Dental
Vision
401K w/ Match!
PTO
Making a difference and helping those in need
And more!?
Ready to join the LaunchTech Crew?
LaunchTech is an Equal Opportunity Employer. Discrimination and harassment of any kind of employees and applicants is prohibited. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Visit ******************** to learn more about how we deliver Excellence, Period.
$32k-43k yearly est. Auto-Apply 57d ago
Support Services Dispatcher
VHC Health 4.4
Dispatcher job in Arlington, VA
Title Support Services Dispatcher Job Description
Purpose & Scope:
As Support Services Dispatcher, incumbent will answer telephones, process work orders and assign personnel to complete work order. Greet all incoming vendors and employees and assist employees as needed. The Support Services Dispatcher has frontline responsibility for handling customer service interactions, primarily through telephone and personal contact with both internal and external customers. In this capacity, the function of support services Dispatcher is also incorporated to include daily operational tasks, computerized record-keeping, and general office activities.
Must be able to communicate effectively with a wide variety of people. Must be able to maintain composure and handle stress in a busy office atmosphere. Must be able to represent the hospital and the Department of Facilities Engineering to all employees and visitors in a professional and friendly manner at all times.
Education:
High school diploma or equivalent is preferred.
Experience:
One year of office/clerical experience is preferred.
Typing experience is required.
One year of experience using Microsoft Office Suite is preferred.
Certification/Licensure:
None.
$28k-35k yearly est. Auto-Apply 60d+ ago
Service Dispatcher
William H. Metcalfe & Sons
Dispatcher job in Clinton, MD
Established HVAC construction company specializing in new residential construction is seeking a Service Dispatcher. Primary duties include:
Answering phone calls
Scheduling service technicians for homeowner service calls
Scheduling technicians with builders for new start ups
Entering calls into Service Dispatch system
Filing service tickets
Qualified candidate will possess strong analytical and organizational skills, be detail-oriented, have the ability to multi-task, communicate effectively with customers and management, and demonstrate good judgement. Applicant must be able to accurately enter data and information. We offer competitive pay, medical, dental and life insurance, 401(k) plan, vacation and paid holidays. Interested applicants e mail resume to **********************
There are many exciting options for a career in HVAC waiting to be explored.
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
How much does a dispatcher earn in New Carrollton, MD?
The average dispatcher in New Carrollton, MD earns between $26,000 and $44,000 annually. This compares to the national average dispatcher range of $27,000 to $44,000.
Average dispatcher salary in New Carrollton, MD
$34,000
What are the biggest employers of Dispatchers in New Carrollton, MD?
The biggest employers of Dispatchers in New Carrollton, MD are: