Dispatcher jobs in West Springfield Town, MA - 39 jobs

Shift: Rotation Exempt/Non-Exempt: Non Exempt Business Unit: UMass Chan Medical School Department: School - Public Safety - W842500 Job Type: Full-Time -W28-SHARE Num. Openings: 1 Post Date: Nov. 9, 2025 Work Location: 100% Onsite Salary Minimum: USD $47,507.20/Yr. Salary Maximum: USD $64,885.60/Yr. SUMMARY OF POSITION: Under the direct supervision of the Lead Public Safety Administrator or designee, the Public Safety Administrator is responsible for monitoring and controlling of security systems, including equipment, processing and dispatch of requests for service, as well as associated reports, paperwork and all operational procedures. Responding according to the established procedures for emergency conditions and situations. ESSENTIAL FUNCTIONS: * Acts as primary liaison for intra-agency and inter-agency dispatching needs of medical school, hospital and city-based emergency response agencies. * Functions as the recipient of first responder/emergency situations via phone and alarm systems. * Primary point of contact for 911 emergency phone calls made to the department. Triages calls and dispatches department personnel to emergency situations involving criminal activity, medical emergencies and alarm activity as needed. * Primary point of contact for routine phone calls made to department. Triages calls for service, door openings for authorized medical school and hospital personnel, inquiries about lost property in the lost and found, parking inquiries, directions, and other general informational requests. * Operates the Public Safety paging and radio communication system, coordinating information during routine and emergency situations. * Trained and certified to access and operate the departments criminal justice information software (CJIS) to respond to police requests for information on victims and suspects of crimes, registry of motor vehicle information, and other criminal justice queries while they are in the field on calls. * Monitor CJIS terminal for surrounding community alerts including emergency notifications and Amber alerts. * Monitors alarm systems for departmental panic alarms, fire alarms, irradiator alarms, biosafety level 3 alarms, infant abduction alarms and campus-wide intercom systems and dispatches police personnel to the alarm location. * Coordinates fire emergency response triggered by alarm or 911 line. Assist police, engineers, and fire department in locating source. * Responsible for participating in scheduled testing and troubleshooting of all alarms systems, with outstanding issues forwarded to appropriate vendors for agency support. * Responsible for sending out emergency alert notifications through voice/text/email through the emergency alert software (RAVE) to the medical school and hospital communities in the event of an emergency. * Creates and maintains a shift log, reviewing and ensuring all collected data during various shifts are accurate and entered appropriately into computerized record keeping database (CAD). Summarizes calls, including police security checks, public interactions, traffic stops, emergency calls, and general information occurring during shift. * Present pass-along briefing to the oncoming shift dispatcher including ongoing issues, pending calls, and pertinent information to provide continuity of service for outstanding issues. * Collate, organize, and print support paperwork for police personnel as needed for their duties. * Maintain equipment in the dispatch center and place calls for service for equipment that needs troubleshooting by outside vendors or school information technology department. Assist with updates and report unresolvable issues to the Lead Dispatcher, IT, or outside vendors. * Assists police department personnel with investigations, to include, but not limited to: finding and obtaining relevant video footage of incidents, correlating access control logs, determining and interpreting criminal history within the court system both in and out of state, as well as internet-based online searches for both criminal investigations and background investigations for prospective police and dispatch personnel employment candidates. * Maintains last minute scheduling changes for police personnel, including notifications for filling open shifts and alerting supervisors to staffing shortages and filling these shortages through notifications by phone or scheduling software. * Essential personnel expected to work at any time during a 24-hour, 7 day a week, 365 days a year basis, regardless of scheduled shift, covering open shifts as required by staffing and emergent circumstances such as; inclement weather or state of emergency. Required to work forced overtime to fulfill department staffing requirements as needed. * Receive deliveries of urgent goods and ensure their security to proper destination. * Manage off hour dock access for deliveries, funeral home pickups, service, and facilities. * Accept lost and found items turned in by the public making effort in identifying/contacting owner, and logging the item into the computer aided dispatch software. * Ability to remain calm and collected under stressful situations. * Ability to multitask and handle multiple concurrent alarms / phone calls / radio transmissions. * Ability to extract information from people in distress * Ability to evaluate emergencies, asking vital questions while providing appropriate pre-arrival instructions * Expertise with state and federal criminal information systems such as CJIS, NLETS, NCIC. * Perform other duties as required. REQUIRED QUALIFICATIONS: * Associates degree in Computer Science or related field, or equivalent experience. * 2 years computer system operation and clerical related experience, including ability to maintain records, input data. * Must be able to be certified in CPR/First Responder. * Familiarity with police codes and NATO phonetic alphabet * Must have strong interpersonal skills, with the ability to make spontaneous decisions for triaging route, as well as emergency situations. * Normal visual and manual dexterity. #LI-AC1 Posting Disclaimer: This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution. In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams. Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role. In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan. UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Please review the City of Middletown's Application Instructions as your application constitutes as part of the examination process. The purpose of this position is to receive on the job training to process routine and emergency calls, assess resources needed to mediate emergencies and dispatch proper emergency response agencies. The work is performed under the direction of the Director of Central Communications or his/her designee * Receives on the job training to process routine and emergency calls; determines and initiates proper response based on procedures to emergency situations including hazards, criminal activity, injuries, accidents, fires, etc.; dispatches police and fire personnel to respond to emergency situations. * Tracks and coordinates all activities of police officers and Fire Department. * Provides information to response personnel; checks NCIC files on parties contacted by police officers; confirms warrants, stolen cars, license plates and other property. Provides street directions as needed. Contacts local, state and federal agencies at the request of police and fire personnel. * Receives training to manage emergency medical calls and dispatch based upon established protocols. * Provides callers with instructions to ensure their safety during emergencies; attempts to separate domestic violence victims prior to arrival of police. * Dispatches mutual aid and other agencies in response to requests by police and fire personnel. * Monitors in-house alarm systems; monitors security cameras in-house and at the Police Department; monitors cell cameras. Monitors all radio transmissions. * Establishes case numbers and records the chronology of all police and fire calls. Logs in all addresses and times of fires. * Monitors and relays all information relayed by the National Weather Service. * Monitors and reacts appropriately to State of Connecticut, Department of Homeland Security communications. * Transfers non-emergency calls to proper personnel/agency. Contacts Public Works and the Water Department employees for after-hours services. Dispatches animal control officers. * Coordinates multiple agency response to large-scale emergencies; calls in extra manpower to fill vacant stations and positions. * Enters data regarding cases into the computer system. * Performs other related functions as assigned or required. High school diploma or equivalent.. Must be eighteen (18) years of age or older. Candidates must obtain NCIC/COLLECT, Telecommunications, 911 and Emergency Medical certifications within three (3) months of appointment. Candidates must within one year of appointment be qualified to advance to the position of Civilian Dispatcher. A candidate will be required if employed by the City of Middletown to maintain all certifications as set by renewal standards for the duration of employment. Position requires a valid Connecticut Driver's License within 60 days of hire. Language Ability and Interpersonal Communication * Requires the ability to perform mid level of data analysis including the ability to review, classify, categorize, prioritize and/or reference data, statutes and/or guidelines and/or group, rank, investigate and diagnose. Requires discretion in determining and referencing such to established standards to recognize interactive effects and relationships. * Requires the ability to persuade, convince, influence, train and monitor, in favor of a desired outcome. Requires the ability to act as a lead person. * Requires the ability to utilize a variety of reference, descriptive and/or advisory data and information such as vehicle registration reports, license files, weather alerts, NCIC files, logs, police assignments, phone directories, procedures, guidelines and non-routine correspondence. * Requires the ability to communicate orally and in writing with the Chief Communications Officer, police and fire personnel, other City departments, businesses, ambulance companies, Department of Transportation, electric utilities, outside agencies and the public. Mathematical Ability * Requires the ability to perform addition, subtraction, multiplication and division; and to calculate percentages and decimals. Physical Requirements * Requires the ability to operate, calibrate, tune and synchronize, and perform complex rapid adjustment on equipment, machinery and tools such as Police CAD system, 911 computer, NCIC system, alarm panels, surveillance systems, radios, and/or related materials used in performing essential functions. * Ability to coordinate eyes, hands, feet and limbs in performing skilled movements such as rapid keyboard use. * Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and pulling of objects weighing five to ten pounds. * Requires the ability to recognize and identify similarities or differences between characteristics of colors, shapes and sounds associated with job-related objects, materials and tasks. Environmental Adaptability * Ability to work under safe and comfortable conditions where exposure to environmental factors is minimal and poses a very limited risk of injury. The City of Middletown is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

**Opportunity** As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. Directly in charge of scheduling drivers to make deliveries and pick up packages from customers and vendors. Also work as a liaison between customers, drivers, and management. ****Shift: Monday-Saturday with Sunday and Tuesday off. The hours are 11:00 AM - 7:00 PM or varying shifts. Needs to be flexible** **Essential Functions:** + Scheduling drivers to make freight delivery or collect shipments and packages + Communicating with customers and vendors about freight details, pickup and drop-off times, and special requests + Planning predetermined routes for drivers + Identifying traffic problems and issues and creating appropriate corrective action plans to achieve desirable results on time. + Preparing general dispatch documents for management, as well as pulling any documents that employees, customers, or vendors will need + Maintain a record of all dispatch calls, driver routes, route changes, as well as delivery and pick-up times + Monitoring truck repairs and maintenance schedules + Logging vendor complaints or concerns + Answering phone calls from vendors, customers, and management and helping them as needed. + Other duties as requested **SKILLS/COMPETENCIES:** + Strong aptitude for time management + Excellent understanding of local and state traffic laws and regulations + Ability to make quick changes in routing + Strong interpersonal skills + Ability to prioritize and multitask + Deep understanding of computer software and technologies + Able to read, write and speak English **Company Benefits:** Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more! **Pay Range:** $23.50 per hour _*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work_ **_directly_** _with the selected candidate(s) on the final starting salary in accordance with all applicable laws._ \#Indeed Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com . Apply Now Apply Now United States Of America, Wallingford USA, Connecticut, Wallingford, 06492 Full time Day Shift (United States of America) Created: 2026-01-02 Contract type: Regular Job Flexibility: Site Based Ref.R168376

We are a delivery service provider for Amazon, a company that is changing how logistics are executed. Premium Choice Express LLC provides non-stop outstanding customer service 7 days a week. Our team members are a vital part of the Amazon customer experience. We are searching for team members who place customers first by creating an enjoyable experience. Our team understands first impressions and reflect this in our professional appearances. If you align with these attributes, we would like you to become a member of our team. Hourly rate: $16.50 - $18.00/hour Benefits: Medical Insurance / Paid Holidays and Vacation Position Type: Fulltime Dispatch / Job Location: 489 Whitney Avenue, Holyoke, MA. 01040 Job Description: Prior experience as a supervisor and meeting metrics desired. Work as a delivery driver in some capacity helpful, but not required. Must remain agile and ready to handle sudden route changes or delivery matters. Maintain high level of professionalism and leadership in order to mentor other drivers. Responsibilities include monitoring delivery routes and package delivery and communicating with the delivery drivers, while anticipating, assigning, and executing rescues as needed. Roles and Responsibilities: Oversee or lead employees working as a Delivery Associate. Research and prepare resources to develop timely as well as efficient workflow. Manage development, research as well as reconcile departmental reports. Manage complete daily issue resolutions for Delivery Associates in all delivery areas assigned. Maintain steady visibility to as well as track of every Delivery Associate daily. Identify issues and root cause for delivery obstacles to ensure customer satisfaction. Convey departmental tasks for guidance of management. Maintain contact with all internal departments (i.e. - Fleet Team, Training Team) inclusive of issue resolution. Conduct project management and coordinate duties as required. Execute personnel activities as per company's policies as well as applicable laws. Ensure all staff members attain company as well as location standards. Monitor employees as well as operational processes. Perform duties and tasks assigned by Operations Manager. Qualifications: Candidates must be willing to commit to a consistent schedule. Working weekends is required. Standard 9.5 -hour workday, please note we operate in rain, sleet, and snow, until the job is complete. Previous experience supervising a team Safe driver who must follow all traffic laws and safety precautions, while operating a company cargo van Positive attitude Adaptable, dependable, fast learner Must be able to lift and move packages weighing up to roughly 50 lbs. (hand trucks are provided) Must have reliable transportation to and from work Good communication skills Experience: delivery experience required Skills and Specifications Ability to take and follow direction Ability to analyze information, make decisions, problem solve, prioritize assignments and lead an ever-changing work environment Ability to interact effectively and appropriately with subordinates and management Ability to be a team player, motivate and work well under pressure Conduct the business of company with the highest ethics and level of integrity Capable of preserving confidential or sensitive information Effective time management, organization and multi-tasking skills Excellent interpersonal communication, leadership, and customer service skills Strong communication skills in writing and verbal Proficient in Microsoft Word, Excel and Outlook fleet tracking software Requirements: Must be at least 21 years of age Must have a valid driver's license Must pass a comprehensive drug screening AND a seven (7) year background check Must have a clean driving record Must attend all training sessions Shifts: 8-10 hour shifts daily, 4 days a week. Days and hours may vary depending on volume and need.

National Ambulance, LLC is looking for a motivated individual to join our operations team in Springfield, MA Incumbents are responsible for a wide variety of operations center activities, managing all available resources to include receiving emergency and non-emergency requests for ambulance service from public and private parties, transmitting orders to suitable response units and administrative duties. Responsibilities: • Multi-tasking in a fast paced office setting • Communicating effectively, both verbally and in writing • Resource Management • Working independently without direct supervision to accomplish goals • Scheduling & Quality Control The ideal candidate will have: • Experience in Microsoft Office • The ability to type at least 40 wpm. • Strong attention to detail • Reliable transportation. • A positive attitude. • The ability to work in a team. • Strong interpersonal skills. • Willingness for continual learning. • Flexibility, assertiveness, openness to change & forward thinking Benefits: • Health and Dental Insurance • Flexible Scheduling • Paid Time-Off • 401k Plan • Incentive Programs • Extensive Paid Training Program • Emergency Medical Technician Certification • Emergency Medical Dispatcher Certification Requirements - Driver's License - Be able to read and write in English

Job Info Dispatcher Vacancies: 1 Responsible for the dispatching of all field employees utilizing various forms of technology. Handles incoming/outgoing telephone calls and communicates with employees and customers with a strong customer focus. Shift work is required, including weekends and holidays. Responsibilities Dispatches the daily activities of Customer Service and Distribution field personnel through the use of various computers, voice and other technology. Must make decisions based on customer demand, workload and staffing levels. Must monitor workload and make necessary manpower and scheduling adjustments to Company computer scheduling software per Company policies and communicate the changes to the Customer Relations Center. Answers and initiates telephone/radio/CAD communication to and from customer/field personnel/other employees regarding distribution and service issues, call before going, CBYD and emergency response notifications. Completes the required daily leak/dispatch/poor pressure logs, conducts verbal/written correspondence with public, town, city and state agencies and officials as well as updates other contracts lists maintained within office. Inputs schedule adjustments to the computer system as to vacations, illnesses and other staffing changes that may be required as well as assist in scheduling SCG crews with supervision. Creates work orders on computer system for customer generated work, as well as Company required work-inactive removals/meter legal changes, other maintenance work including sorting, data entry and filing. Prepares work orders, notifications, management reports and various records for distribution and complete orders on SAP, processes orders in Document Viewer and files them, also generates other reports as needed in normal office environment. Calls in additional field employees for overtime as workload dictates as authorized by supervisor. Performs all other miscellaneous duties within the Dispatch Office as assigned. Required Qualifications Must be able to read, write and speak English effectively Must be able to make decisions and apply common sense in the dispatching of Customer Service and Distribution employees, often times during multiple emergency situations. **Must pass exam demonstrating multi-tasking skills. Must be capable of working shifts, nights and weekends. Must have strong interpersonal skills and be able to effectively deal with customer situations. Must have a working knowledge of computers with a focus on Windows products. NOTE: The above statements reflect the general details considered necessary to describe the principal functions of the job identification and shall not be construed as a detailed description of all the work requirements that may be inherent in the job. The duties set forth are not for the purpose of limiting the assignment of work to any particular classification; they do not contain duties of a similar or less skilled nature normally performed under a job title. Competencies •Growth & Continuous Improvement•Initiative & Change•Focused on Results•Customer Centric (internal and/or External)•Communication•Collaboration•Leadership (people managers/leaders) Company: THE SOUTHERN CONNECTICUT GAS COMPANY Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at ********************. Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power. Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management. Job Posting End Date: January-13-2026

Call Center Dispatcher needs 6 months experience Call Center Dispatcher requires: 6 months minimum experience in call center/dispatcher experience Must be able to pass 27-30 wpm typing test. Must be able to pass a customer service assessment Must be able to successfully pass a criminal background check and drug test. Call Center Dispatcher duties: Accurately respond to incoming calls received by the call center. Accurately document all interactions with consumers. Properly forward calls to Call Center Leadership or other CT agencies per procedures. Provide clear, complete, accurate and objective information based on full understanding of program requirements.

Job Description Dispatcher Type: Full-Time Reports To: Store Manager We're looking for a Dispatch Manager to oversee daily delivery operations. In this role, you'll coordinate order scheduling, manage routing, and supervise drivers and pullers to ensure orders are accurate, efficient, and on time-keeping our customers' projects moving forward. What You'll Do As part of our team, you'll: Oversee the scheduling, pulling, and loading of orders to ensure timeliness and accuracy. Fully learn and utilize our dispatch/shipping software to manage order flow and keep sales teams updated. Communicate consistently with sales on delivery statuses, changes, or issues. Route trucks for maximum efficiency while maintaining safety and load compliance. Supervise pullers and drivers, ensuring they are properly trained and performing at their best. Partner with our mechanic to coordinate truck maintenance and respond to driver feedback. Review stock issues and communicate with purchasing on shortages or outages. Invoice orders accurately at time of shipment. Follow company policies on credit returns, pickups, and labor scheduling. Support continuous improvement of delivery operations to meet company goals. Why You'll Love Working Here We know your career is more than just a paycheck-it's about growth, support, and being part of something meaningful. Competitive pay and benefits package including health and dental insurance, 401(k) with company match, life insurance, short- and long-term disability coverage, and employee discounts. Great company culture where you're valued and supported. Opportunities for training, professional development, and career advancement. A leadership role where your decisions directly impact customer satisfaction and company success.

Hunters Ambulance Service is seeking a motivated, skilled, and resourceful individual to join our Dispatch team as a Telecommunicator / Call Receiver in Meriden, CT. This person will accept, assess and direct non-emergency, emergency and requests for service calls, deploy appropriate resources in a timely and efficient manner and also provides Emergency Medical Dispatch instructions for all emergency calls. The ideal candidate for this position is a critical thinker with excellent organizational and communication skills who possesses a strong customer-centered work ethic and attention to detail. Key responsibilities and requirements include, but are not limited, to: MUST have 24/7 open availability to work shifts on days, nights, weekend and holidays. You will NOT be scheduled for 24/7 shifts. Employs computer data entry skills to process information. Communicates effectively utilizing phone, radio and other telecommunications devices. Coordinates emergency requests with other agencies. Provides Emergency Medical Dispatch Instructions to emergency calls. Facilitates communications of vehicles, equipment and service requests. Responsible for relay of pertinent information via phone and radio to crews. Responsible for bookings, non-emergency dispatch during “off hours”. Must Maintain International Academies of Emergency Medical Dispatch certification. Attends Continuing Dispatch Education. Utilizes caller integration skills to obtain accurate information. Do you meet the Preferred Qualifications? High school diploma or general education degree (GED) or one year related experience and/or training; or equivalent combination of education and experience. State of Connecticut Telecommunications Certification (Must be obtained within one year of employment) Emergency Medical Dispatch Certification. (preferred) Outstanding written and verbal communication skills Ability to handle confidential information Ability to work in a fast paced environment, with changing priorities Must be self-motivated and have the ability to exercise initiative and work independently Attention to detail is required Ability to multi-task on a variety of tasks and assignments Excellent follow up and follow-through capabilities Superior computer skills in Microsoft Office including Microsoft Outlook PowerPoint, Word, and Excel Team oriented perspective, able to work well and contribute with others Hunters Ambulance Service Inc. is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

HD Air, a dynamic, rapidly-growing HVAC and Plumbing company in Springfield, MA, is expanding again! We are seeking a highly skilled Dispatcher to join our team. Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers. This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for parts installation. Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially. We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered. To be successful in this role, you must possess: * A minimum of two years office/customer service experience REQUIRED (Dispatch experience is PREFERRED) * A professional appearance * Excellent interpersonal skills with the ability to interact with all types of customers and a strong customer service attitude. * Able to plan and schedule work rather than just react. * Able to "think on your feet" to provide customers with needed information for their specific installation or repair. * Ability to work as part of a team. * Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. APPLY TODAY!

Are you a calm and composed individual who thrives in high-pressure situations? Do you possess exceptional communication skills and a passion for helping others in times of need? If so, we have an incredible opportunity for you to become part of Connecticut's largest Regional 911 Center as a Public Safety Dispatcher! Northwest Public Safety is a dynamic and cutting-edge 9-1-1 emergency response center committed to providing immediate assistance to those in need. Our team of dedicated professionals works tirelessly around the clock, ensuring the safety and well-being of our community. As a 911 Dispatcher, you will be at the forefront of emergency response, coordinating vital information and dispatching the appropriate resources to those in need. About Us: Since 1975, Northwest has built upon our core values of professionalism, teamwork, integrity, reliability, respect, and accountability to provide 9-1-1 communications and Dispatch services to multiple municipalities throughout CT. We are the Primary 9-1-1 answering point for nine (9) cities/towns, and we currently provide Public Safety Dispatch services to thirteen (13) EMS Agencies, eleven (11) Fire Departments, one (1) Regional ALS Fly Car System, and two (2) Law Enforcement Agencies. We also coordinate Ambulance-to-Hospital communications (CMED) to twenty-eight (28) cities and towns and six (6) area Hospitals. About the Position of Public Safety Dispatcher: As a member of our team, you will be tasked to: Assess and prioritize calls based on the level of urgency and dispatch appropriate emergency personnel Utilize advanced technology and computer systems to track resources, monitor situations, and relay information to emergency responders Collaborate closely with police, fire, and medical personnel to coordinate swift and effective responses Document and maintain detailed and accurate records of all calls, ensuring essential information is properly recorded Maintain and project a professional attitude by remaining calm, courteous, and respectful with members of the public and partner agencies Job Requirements: Prior or current Public Safety experience (defined here as paid or volunteer service with a Fire Department, EMS, or Law Enforcement agency) OR previous Public Safety Dispatch/Call Taking experience. Applicants without this experience will not be considered. Proficient computer skills with the ability to quickly learn and navigate dispatching software, including typing at a minimum net speed of 35 words per minute Exceptional communication skills, both verbal and written, with the ability to convey information clearly and effectively Strong decision-making and problem-solving skills, with the ability to think and react to dynamic situations Availability to work in varying shifts, including nights, weekends, and holidays Highly dependable in consistently reporting for work on time and as scheduled; available for mandatory overtime when High School Diploma or equivalent Eligibility to work in the United States Perks and Benefits: Competitive salary package with opportunities for growth and advancement Comprehensive training program to equip you with the skills and knowledge necessary to excel in your role Rewarding work environment where you can truly make a difference and help those in need State-of-the-art facilities and technology to support your success Health, dental, and vision Long-term and short-term disability 401 (k) with company match How to apply: Once we have received your application, your resume, skills, and experience will be evaluated by a member of our hiring team. You will then be contacted to schedule an in-person, multi-phase Skills Assessment test. Successfully completing this test will qualify you for an in-person interview and further assessment of qualifications for the position. This is a full-time, non-exempt 40-hour per week position, working a variety of shift hours including combinations of 8, 10, and 12-hour shifts. A Collective Bargaining Agreement is in place with IAFF Local 5146. Pay commensurate with prior Public Safety experience taken into consideration and as defined in Pay Steps of the collective bargaining agreement. A comprehensive background check including pre-employment physical, drug testing, and criminal history will be conducted on potential employee candidates.

Type: Full-Time Reports To: Store Manager We're looking for a Dispatch Manager to oversee daily delivery operations. In this role, you'll coordinate order scheduling, manage routing, and supervise drivers and pullers to ensure orders are accurate, efficient, and on time-keeping our customers' projects moving forward. What You'll Do As part of our team, you'll: Oversee the scheduling, pulling, and loading of orders to ensure timeliness and accuracy. Fully learn and utilize our dispatch/shipping software to manage order flow and keep sales teams updated. Communicate consistently with sales on delivery statuses, changes, or issues. Route trucks for maximum efficiency while maintaining safety and load compliance. Supervise pullers and drivers, ensuring they are properly trained and performing at their best. Partner with our mechanic to coordinate truck maintenance and respond to driver feedback. Review stock issues and communicate with purchasing on shortages or outages. Invoice orders accurately at time of shipment. Follow company policies on credit returns, pickups, and labor scheduling. Support continuous improvement of delivery operations to meet company goals. Why You'll Love Working Here We know your career is more than just a paycheck-it's about growth, support, and being part of something meaningful. Competitive pay and benefits package including health and dental insurance, 401(k) with company match, life insurance, short- and long-term disability coverage, and employee discounts. A family-owned company culture where you're valued and supported. Opportunities for training, professional development, and career advancement. A leadership role where your decisions directly impact customer satisfaction and company success. How to Apply Ready to join the Koopman Lumber team? Apply today with your resume and a short note about why you'd be a great fit. Learn more about us at: koopmanlumber.com/contact/careers/ Need Assistance Applying? Contact our Acquisition Manager: Ben Doyle Pita - **************************** Koopman Lumber is an Equal Opportunity Employer. We welcome applicants of all backgrounds.

Under the direct supervision of the Lead Public Safety Administrator or designee, the Public Safety Administrator is responsible for monitoring and controlling of security systems, including equipment, processing and dispatch of requests for service, as well as associated reports, paperwork and all operational procedures. Responding according to the established procedures for emergency conditions and situations. Responsibilities ESSENTIAL FUNCTIONS: Acts as primary liaison for intra-agency and inter-agency dispatching needs of medical school, hospital and city-based emergency response agencies. Functions as the recipient of first responder/emergency situations via phone and alarm systems. Primary point of contact for 911 emergency phone calls made to the department. Triages calls and dispatches department personnel to emergency situations involving criminal activity, medical emergencies and alarm activity as needed. Primary point of contact for routine phone calls made to department. Triages calls for service, door openings for authorized medical school and hospital personnel, inquiries about lost property in the lost and found, parking inquiries, directions, and other general informational requests. Operates the Public Safety paging and radio communication system, coordinating information during routine and emergency situations. Trained and certified to access and operate the department's criminal justice information software (CJIS) to respond to police requests for information on victims and suspects of crimes, registry of motor vehicle information, and other criminal justice queries while they are in the field on calls. Monitor CJIS terminal for surrounding community alerts including emergency notifications and Amber alerts. Monitors alarm systems for departmental panic alarms, fire alarms, irradiator alarms, biosafety level 3 alarms, infant abduction alarms and campus-wide intercom systems and dispatches police personnel to the alarm location. Coordinates fire emergency response triggered by alarm or 911 line. Assist police, engineers, and fire department in locating source. Responsible for participating in scheduled testing and troubleshooting of all alarms systems, with outstanding issues forwarded to appropriate vendors for agency support. Responsible for sending out emergency alert notifications through voice/text/email through the emergency alert software (RAVE) to the medical school and hospital communities in the event of an emergency. Creates and maintains a shift log, reviewing and ensuring all collected data during various shifts are accurate and entered appropriately into computerized record keeping database (CAD). Summarizes calls, including police security checks, public interactions, traffic stops, emergency calls, and general information occurring during shift. Present pass-along briefing to the oncoming shift dispatcher including ongoing issues, pending calls, and pertinent information to provide continuity of service for outstanding issues. Collate, organize, and print support paperwork for police personnel as needed for their duties. Maintain equipment in the dispatch center and place calls for service for equipment that needs troubleshooting by outside vendors or school information technology department. Assist with updates and report unresolvable issues to the Lead Dispatcher, IT, or outside vendors. Assists police department personnel with investigations, to include, but not limited to: finding and obtaining relevant video footage of incidents, correlating access control logs, determining and interpreting criminal history within the court system both in and out of state, as well as internet-based online searches for both criminal investigations and background investigations for prospective police and dispatch personnel employment candidates. Maintains last minute scheduling changes for police personnel, including notifications for filling open shifts and alerting supervisors to staffing shortages and filling these shortages through notifications by phone or scheduling software. Essential personnel expected to work at any time during a 24-hour, 7 day a week, 365 days a year basis, regardless of scheduled shift, covering open shifts as required by staffing and emergent circumstances such as; inclement weather or state of emergency. Required to work forced overtime to fulfill department staffing requirements as needed. Receive deliveries of urgent goods and ensure their security to proper destination. Manage off hour dock access for deliveries, funeral home pickups, service, and facilities. Accept lost and found items turned in by the public making effort in identifying/contacting owner, and logging the item into the computer aided dispatch software. Ability to remain calm and collected under stressful situations. Ability to multitask and handle multiple concurrent alarms / phone calls / radio transmissions. Ability to extract information from people in distress Ability to evaluate emergencies, asking vital questions while providing appropriate pre-arrival instructions Expertise with state and federal criminal information systems such as CJIS, NLETS, NCIC. Perform other duties as required. Qualifications REQUIRED QUALIFICATIONS: Associates degree in Computer Science or related field, or equivalent experience. 2 years computer system operation and clerical related experience, including ability to maintain records, input data. Must be able to be certified in CPR/First Responder. Familiarity with police codes and NATO phonetic alphabet Must have strong interpersonal skills, with the ability to make spontaneous decisions for triaging route, as well as emergency situations. Normal visual and manual dexterity. Additional Information #LI-AC1

WORCESTER STATE UNIVERSITY is a liberal arts and sciences university with a long tradition of academic excellence dating back to 1874, as well as an Affirmative Action/Equal Opportunity Employer that seeks to reflect the diversity of its community. Our workforce is dedicated to academic quality, student-centered programming, engaged citizenship, open exchanges of ideas, diversity and inclusiveness, and civility and integrity. We are looking for job applicants who share these values and commitment to our students. Worcester State is centrally located in Massachusetts, about an hour's drive from Boston, Springfield, and Providence, Rhode Island. Our 58-acre campus is nestled in the residential northwest side of Worcester--the second largest city in New England and home to 37,000 college students at more than a dozen colleges and universities. Over 6,000 of those students attend Worcester State--approximately 5,300 are undergraduates and 1,000 are graduate students. Learn more about us at worcester.edu/about . Job Description: OFFICIAL TITLE: Communications Dispatcher II SUPERVISION RECEIVED: Shift Supervisor, following chain of command SUPERVISION EXERCISED: May supervise student employees General Statement of Duties: The Communications Dispatcher II primarily receives and prioritizes emergency and non-emergency calls and in-person reports from the community. The incumbent dispatches campus police officers to calls, monitors cameras, enters data into logs, answers the window, and writes parking passes. Responsibilities: (E) = Essential (E) Receives and prioritizes emergency and non-emergency calls. (E) Provides service window reception for purposes of information intake, parking pass requests, and general service. (E) Transmits messages from a radio communications base station in accordance with the rules and regulations of the Federal Communications Commission. (E) Monitors various radio frequencies to receive, evaluate, and forward information. (E) Operates radio transmitting and receiving equipment comprising a system of fixed stations and mobile units. (E) Maintains records and logs of information such as all messages received and transmitted, weather conditions and individuals or authorities to contact in emergency situations. (E) Searches files, both paper and electronic, to obtain information in response to inquiries. (E) Coordinates all radio communications including emergency systems, relays messages and instructions to mobile or fixed stations concerned and operates public address systems and paging devices. (E) Monitors security cameras. (E) Files, scans, completes, and processes paperwork as requested by supervisor and chain of command. (E) Oversees and monitors communications activities in order to ensure compliance with governing laws, rules, and regulations. (E) Provides on-the-job training to employees. (E) Maintains employee records to insure compliance with agency requirements. (E) Prepares employee work schedules to insure adequate communications. (E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students. (E) Responsible for contributing to the WSU Strategic Plan. (E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives. Performs other duties as assigned within the Communications Dispatcher II classification: Classification specifications are available at ************************************************************* Requirements: Required Qualifications: Applicants must have at least (A) one year of full-time, or equivalent part-time, experience in the operation of radio receiving and transmitting equipment. Possession of a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission. Ability to use proper English grammar, punctuation and spelling. Ability to read, write and comprehend the English language. Ability to understand, apply and explain the provisions of the laws, rules, regulations, policies, procedures, guidelines, etc. governing assigned unit activities. Ability to speak clearly and distinctly. Ability to communicate effectively in oral expression. Ability to give oral instructions in a precise, understandable manner. Ability to follow written and oral instructions. Ability to work accurately with names, numbers, codes and/or symbols. Ability to gather information through questioning individuals and by examining records and documents. Ability to assemble items of information in accordance with established procedures. Ability to maintain accurate records. Ability to establish and maintain harmonious working relationships with others. Ability to deal tactfully with others. Ability to adjust to changing situations to meet emergency or changing program requirements. Ability to maintain a calm manner, make decisions and act quickly in stressful and emergency situations. Ability to work independently. Ability to exercise sound judgment. Ability to exercise discretion in handling confidential information. Knowledge of the terminology, coding, symbols and standard abbreviations used in radio communications. Knowledge of the methods of operating fixed radio communications equipment. Knowledge of the methods of operating mobile radio communications equipment. Knowledge of the laws, rules and regulations governing radio communications equipment. Ability to supervise, including planning and assigning work according to the nature of the job to be accomplished, the capabilities of subordinates and available resources; controlling work through periodic review and/or evaluations; determining subordinates' training needs and providing or arranging for such training; motivating subordinates to work effectively; determining the need for disciplinary action and either recommending r initiating disciplinary action. Ability to perform essential functions of the job with or without reasonable accommodation. Ability to successfully pass a thorough background check. Preferred Qualifications: Associates (or higher) degree in criminal justice or related field. Desire to grow in the field of criminal justice and interest in working towards a campus police officer role. Additional Information: Here at Worcester State University, it is strongly recommended that all employees be vaccinated against COVID-19 before they begin employment. This is a grade 13, non-exempt, full-time (40 hours), benefited AFSCME position. The bi-weekly salary is $1,988.05 (annual salary is $51,689.30).The current shift is TBD. Worcester State University offers a competitive benefits package that includes: a choice of 8 different pre-taxed, health insurance plan options pension and supplemental plan retirement options life insurance up to 8x the annual salary long-term disability coverage dental insurance 10 vacation days accrued per year 15 sick days accrued per year 5 personal days per year paid holidays tuition remission for self, spouse, and dependent children and more... Worcester State University is an Affirmative Action/Equal Opportunity Employer which seeks to reflect the diversity of its community. Application Instructions: Applicants must apply online and may do so by visiting ************************** and submitting a cover letter, resume, and the contact information of three professional references. For assistance with uploading materials, log a ticket via the HelpDesk link, or contact us directly at ************. URL: *****************

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. Directly in charge of scheduling drivers to make deliveries and pick up packages from customers and vendors. Also work as a liaison between customers, drivers, and management. **Shift: Monday-Saturday with Sunday and Tuesday off. The hours are 11:00 AM - 7:00 PM or varying shifts. Needs to be flexible Essential Functions: Scheduling drivers to make freight delivery or collect shipments and packages Communicating with customers and vendors about freight details, pickup and drop-off times, and special requests Planning predetermined routes for drivers Identifying traffic problems and issues and creating appropriate corrective action plans to achieve desirable results on time. Preparing general dispatch documents for management, as well as pulling any documents that employees, customers, or vendors will need Maintain a record of all dispatch calls, driver routes, route changes, as well as delivery and pick-up times Monitoring truck repairs and maintenance schedules Logging vendor complaints or concerns Answering phone calls from vendors, customers, and management and helping them as needed. Other duties as requested SKILLS/COMPETENCIES: Strong aptitude for time management Excellent understanding of local and state traffic laws and regulations Ability to make quick changes in routing Strong interpersonal skills Ability to prioritize and multitask Deep understanding of computer software and technologies Able to read, write and speak English Company Benefits: Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more! Pay Range: $23.50 per hour *The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. #Indeed Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

National Ambulance wants you to be a part of our rapidly growing family oriented company that provides emergency and non-emergency ambulance & handicap van services to Greater Springfield. We are looking for a self-motivated individual that is willing to work in our state of the art operations center. Incumbents are responsible for a wide variety of operation center activities; including receiving emergency and non-emergency requests for ambulance service, transmitting orders to suitable response units and completing administrative duties all while maintaining a sense of urgency in a fast pace office setting. Responsibilities: • Consistently multi-tasking • Communicating effectively, both verbally and in writing • Resource management • Working independently without direct supervision to accomplish goals • Scheduling & quality control The ideal candidate will have: • Experience in Microsoft Office • The ability to type at least 40 wpm • Strong attention to detail • Reliable transportation • A positive attitude • The ability to work in a team • Willingness for continual learning • Flexibility, assertiveness & forward thinking Benefits: • Health and Dental Insurance • Flexible Scheduling • Paid Time-Off • 401k Plan with employer match • Incentive Programs • Extensive Paid Training Program • Emergency Medical Technician Certification Requirements: - Driver's License - Be able to Speak & Write in English

Hunters Ambulance Service is seeking a motivated, skilled, and resourceful individual to join our Dispatch team as a Telecommunicator / Call Receiver in Meriden, CT. This person will accept, assess and direct non-emergency, emergency and requests for service calls, deploy appropriate resources in a timely and efficient manner and also provides Emergency Medical Dispatch instructions for all emergency calls. The ideal candidate for this position is a critical thinker with excellent organizational and communication skills who possesses a strong customer-centered work ethic and attention to detail. Key responsibilities and requirements include, but are not limited, to: MUST have 24/7 open availability to work shifts on days, nights, weekend and holidays. You will NOT be scheduled for 24/7 shifts. Employs computer data entry skills to process information. Communicates effectively utilizing phone, radio and other telecommunications devices. Coordinates emergency requests with other agencies. Provides Emergency Medical Dispatch Instructions to emergency calls. Facilitates communications of vehicles, equipment and service requests. Responsible for relay of pertinent information via phone and radio to crews. Responsible for bookings, non-emergency dispatch during “off hours”. Must Maintain International Academies of Emergency Medical Dispatch certification. Attends Continuing Dispatch Education. Utilizes caller integration skills to obtain accurate information. Do you meet the Preferred Qualifications? High school diploma or general education degree (GED) or one year related experience and/or training; or equivalent combination of education and experience. State of Connecticut Telecommunications Certification (Must be obtained within one year of employment) Emergency Medical Dispatch Certification. (preferred) Outstanding written and verbal communication skills Ability to handle confidential information Ability to work in a fast paced environment, with changing priorities Must be self-motivated and have the ability to exercise initiative and work independently Attention to detail is required Ability to multi-task on a variety of tasks and assignments Excellent follow up and follow-through capabilities Superior computer skills in Microsoft Office including Microsoft Outlook PowerPoint, Word, and Excel Team oriented perspective, able to work well and contribute with others Hunters Ambulance Service Inc. is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Description HD Air, a dynamic, rapidly-growing HVAC and Plumbing company in Springfield, MA, is expanding again! We are seeking a highly skilled Dispatcher to join our team. Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers. This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for parts installation. Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially. We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered. To be successful in this role, you must possess: * A minimum of two years office/customer service experience REQUIRED (Dispatch experience is PREFERRED) * A professional appearance * Excellent interpersonal skills with the ability to interact with all types of customers and a strong customer service attitude. * Able to plan and schedule work rather than just react. * Able to "think on your feet" to provide customers with needed information for their specific installation or repair. * Ability to work as part of a team. * Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. APPLY TODAY! Job Posted by ApplicantPro

Are you a level-headed individual who excels under pressure? Do you have outstanding communication skills and a genuine desire to assist people in critical moments? If this sounds like you, consider joining our lifesaving team as a Public Safety Call Taker! About Us: At Northwest Public Safety, we pride ourselves on being a state-of-the-art 9-1-1 emergency response center, dedicated to providing immediate help to those in need. Our team of committed professionals works around the clock to ensure the safety and well-being of our communities. Since 1975, Northwest has built upon our core values of professionalism, teamwork, integrity, reliability, respect, and accountability to provide 9-1-1 communications and Dispatch services to multiple municipalities throughout CT. We are the Primary 9-1-1 answering point for nine (9) cities/towns, and we currently provide Public Safety Dispatch services to thirteen (13) EMS Agencies, eleven (11) Fire Departments, one (1) Regional ALS Fly Car System, and two (2) Law Enforcement Agencies. We also coordinate Ambulance-to-Hospital communications (CMED) to twenty-eight (28) cities and towns and six (6) area Hospitals. About the Position of Public Safety Call Taker: As a member of our team, you will be tasked to: Answer incoming routine and 911 phone calls Document and maintain detailed and accurate records of all calls, ensuring essential information is properly recorded in Computer-Aided Dispatch (CAD) system Deliver clear and accurate life safety and pre-arrival instructions to callers in potentially critical situations, ensuring effective guidance and support until emergency services arrive Maintain and project a professional attitude by remaining calm, courteous, and respectful with members of the public and partner agencies while working effectively under pressure Job Requirements: Proficient computer skills with the ability to quickly learn and navigate dispatching software, including typing at a minimum net speed of 35 words per minute High School Diploma or equivalent Eligibility to work in the United States Exceptional communication skills, both verbal and written, with the ability to convey information clearly and effectively Strong decision-making and problem-solving skills, with the ability to think and react to dynamic situations Availability to work in varying shifts, including nights, weekends, and holidays Highly dependable in consistently reporting for work on-time and as scheduled; available for mandatory overtime when Perks and Benefits: Competitive salary package with opportunities for growth and advancement Comprehensive training program to equip you with the skills and knowledge necessary to excel in your role Rewarding work environment where you can truly make a difference and help those in need State-of-the-art facilities and technology to support your success Health, dental, and vision Long-term and short-term disability 401k with company match How to apply: Once we have received your application, your resume, skills, and experience will be evaluated by a member of our hiring team. You will then be contacted to schedule an in-person multi-phase Skills Assessment test. Successful completion of this test will qualify you for an in-person interview and further assessment of qualifications for the position. This is a full-time, non-exempt 40-hour per week job position, working a variety of shift hours including combinations of 8, 10, and 12-hour shifts. A Collective Bargaining Agreement is in place with IAFF Local 5146. Pay commensurate with prior experience taken into consideration and as defined in Pay Steps of the collective bargaining agreement. A comprehensive background check including pre-employment physical, drug testing, and criminal history will be conducted on potential employee candidates.