Dispatcher jobs in Woburn, MA - 106 jobs

EMERGENCY COMMUNICATIONS CITY OF WORCESTER The City of Worcester is seeking qualified applicants for the position of Regional Dispatcher II Apprentice in the Department of Emergency Communications. Under the direction of the Senior Regional Dispatcher, the position is responsible for receiving and transmitting information accurately and rapidly via communications equipment for Police, Fire and EMS. All Police, Fire, and 9-1-1 calls are received and dispatched from a state-of the art emergency Communications Center. All the required training and necessary certifications for this position will be provided upon hire. Bilingual and multilingual applicants are encouraged to apply. ESSENTIAL TASKS: Operate a computer-aided-dispatch (CAD) system Answer emergency and non-emergency telephone calls promptly and courteously Obtain complete information from callers and make a rapid and accurate determination of the nature and priority of each call Select and dispatch the most appropriate emergency response unit(s) in accordance with established user-agency policies and procedures Monitor safety of field personnel and dispatches assistance as required Special projects as assigned by supervisor and perform other related duties REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Ability to learn and understand Department policy, procedures, and equipment Demonstrated computer proficiency; proficiency with Microsoft Office Suite (Word, Excel, Outlook) Excellent verbal and written communications skills Strong organizational skills and flexibility; detail oriented with a high degree of accuracy Ability to maintain professionalism and confidentiality Ability to complete projects with limited supervision Ability to work independently and as part of a team Ability to establish and maintain professional relationships with diverse and vulnerable populations Ability to pass State 911 and APCO Certification Ability to pass a CORI to become CJIS Certified MINIMUM REQUIREMENTS: High school diploma or equivalent Pass the CritiCall pre-employment testing module Ability to work rotating shifts including nights, weekends, holidays. Overtime required Excellent communication skills PREFERRED QUALIFICATIONS: APCO Public Safety Telecommunicator and State 911 Dispatch certification One (1) year of experience providing dispatching services One (1) year of experience providing customer service in an office environment One (1) year of experience communicating and working with populations diverse in language, socio-economic status, race/ethnicity and/or cultural backgrounds SALARY RANGE: $28.61 hourly, $29.64 upon completion of training with a Shift Differential of $1.00 per hour for overnight shifts, full-time, with an excellent benefits package. To apply, please visit: ****************************** or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JANUARY 30, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, ************, .

EMPLOYMENT OPPORTUNITY Town of Lexington We are currently accepting applications for the full-time position of: Public Safety Dispatcher Police Department 1 Dayshift 7:00am - 3:00pm (Starting Wage: $26.94 - $30.00 per hour) 1 Nightshift 11:00pm- 7:00am (Starting Wage: $28.55 - $31.80 per hour) Excellent benefits package The Town of Lexington Police Department currently has an opening for a Public Safety Dispatcher in our 24-hour combined Police/Fire computer-aided dispatch center. Applicants should possess excellent verbal and written communication skills and the ability to interact with the public, primarily through telephone response to complaints and requests for service. Prior experience working with emergency services and radio, telephone and computer networks is preferred. Duties include but are not limited to: * Dispatching police, fire and ambulance personnel; providing field personnel with relevant and timely information; and keeping up-to-date with dispatching reference material and computer data bases. * Candidates with Mass State 911 Certifications will be given preference. * If approved, Qualified Dispatch personnel may also participate as members of the Police Department's Civilian Detail Traffic Unit. Comprehensive background check, including CORI screen and a psychological and physical exam with drug screen, are conditions of employment. The Town of Lexington has a strong commitment to Diversity, Equity, and Inclusion and we are actively seeking candidates who bring new voices and lived experiences to our organization. The REQUIRED Town of Lexington application form and cover letter must be received in the Town's Human Resource Department. This position is open until filled. The Town of Lexington is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. *External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis. This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change. APPLICATION PROCESS All applicants are required to complete a Town application form, available from the Internet at ******************** email , calling or by visiting the Human Resources Department. Resumes may be attached to the application form as additional information, but cannot serve as a substitute for completing the required application form. After the deadline all applications will be reviewed and the most highly qualified candidates will be invited to one or more interviews. All applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application. Individuals who need accommodations in order to participate in this process should contact the Human Resources Department. Questions regarding this hiring process should be addressed to the: Human Resources Department, Town of Lexington 1625 Massachusetts Avenue, Lexington, MA 02420

The Ashland Police Department is currently accepting applications for the position of FT public safety telecommunications officers. We are seeking individuals who are highly motivated and possess strong communication and interpersonal skills, maintain attention to detail, and demonstrate a positive attitude while adapting and reacting to sudden changes in a fast-paced public safety environment. The Town of Ashland and the Ashland Police Department is an Equal Opportunity Employer and does not discriminate because of age, race, color, religion, sexual preference, national origin or disability, and encourages minorities and women to apply. Schedule: 8-hour shifts, rotating 4 shifts on followed by 2 days off Minimum Requirements Must have a High School Diploma and/or GED Must be able to work any of the designated 8-hour shifts for a 24/7 operation, including holidays and weekends Two or more years of experience as a public safety dispatcher, E911 and APCO Certifications is preferred, but not necessary Must have excellent vision and hearing accuracy Must possess excellent typing and related computer skills Ability to prioritize and perform multiple tasks simultaneously Ability to acquire and maintain job-related certifications and training requirements Successfully pass a complete criminal background investigation/check Additional Qualifications Prior public safety dispatching experience is preferred, but not necessary. Candidates must have the highest integrity, excellent written and oral communication skills, and the ability to solve problems in high stress situations. Responsibilities include, but are not limited to: Receiving, processing, and dispatching emergency and non-emergency calls for service (police, fire, and EMS) Operating and maintaining proficient use of all communications equipment Handling stressful situations and working well under pressure for an extended period of time Greeting the public Salary & Compensation Salary Range: $26.35 - $30.27 / hour Holiday pay Sick and personal time Up to 240 hours of vacation time Ability to earn comp time Privately Paid Detail Opportunities, paying between $67 - $101 / hour Benefits Full benefits package including available health and dental insurance Available FSA SMART Plan - Deferred Compensation VOYA - 457 Plan Available Life Insurance Employee Discounts Wellness Programs Hiring Process Interview with hiring committee Conditional Offer of Employment Pass a pre-employment medical screening Pass a pre-employment psychological evaluation Pass a pre-employment background investigation Anticipated start date: 1/1/2026

The Town of Concord is seeking experienced Per Diem Public Safety Dispatchers to support a combined Police, Fire, and EMS Emergency Communications Center entering an exciting period of growth and refinement. This is an opportunity to contribute to a center that is investing intentionally in its people, systems, and long-term sustainability, and that values the experience and perspective seasoned dispatchers bring to the table. We are particularly interested in experienced, positive emergency communications professionals who want to help shape a forward-looking team committed to high standards and continuous improvement. Our dispatchers play a critical role in coordinating emergency response, supporting field units, and serving the community during high-stakes moments. After completion of orientation and training, per diem personnel may also qualify for traffic detail assignments as they are available. Ideal candidates will have prior experience in emergency communications, strong problem-solving skills, and a commitment to public service. Successful candidates contribute positively to a growth-oriented culture, report to work with professionalism and enthusiasm, and demonstrate the ability to learn quickly and adapt in a dynamic environment. Applications will be accepted on a rolling basis until the position is filled. The most highly qualified candidates will be invited to interview and complete any required assessments. All applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application. The current salary is $34.00/hour. Appointment of the final candidate will be contingent upon the results of pre-placement conditions including criminal and credit record checks, a physical exam, a drug screening, and a thorough background investigation. Costs for these pre-placement requirements will be borne by the Town. The Town of Concord, MA is an EEO Employer. The Town of Concord seeks employees who embody our values of integrity and respect, value service and collaboration, and support innovation and accountability. We are dedicated to fostering a workforce that embraces diverse identities and perspectives, strives for excellence, and upholds responsibility in all we do. A racially, ethnically, and culturally diverse team strengthens our organization, enriches our community, and advances equity and opportunity for all. General Summary: Dispatchers perform emergency telecommunications and dispatch work in the Town's Public Safety Communications Center. The work involves receiving and processing police, fire and EMS emergency and non-emergency calls and dispatching public safety and municipal resources in compliance with national, state, and local standards, protocols, policies, and procedures. Many situations are high-stress and urgent in nature, and the individual must be able to remain calm and resilient in the accomplishment of their duties. Work is performed under the general supervision of the Emergency Communications Center Manager and/or their designee. ESSENTIAL JOB FUNCTIONS: External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the physical demands (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis. ¨ Respond professionally to emergency and non-emergency requests using telephone, text, TTY/TTD, and other communication methods, applying protocols, training, and judgment to screen, prioritize, and dispatch calls accurately. ¨ Provide clear, compassionate communication and pre-arrival/post-dispatch instructions, including lifesaving guidance, scene safety instructions, prearrival emergency medical care, and mental health support. ¨ Coordinate emergency responses by relaying critical updates to public safety personnel, maintaining incident command until responders arrive, providing operational and logistical support to responders, and ensuring personnel safety through regular status checks. ¨ Operate and maintain multiple communication systems and advanced technologies, including CAD, GIS, radio dispatch consoles, location tracking tools, IoT technologies, and criminal justice databases, ensuring accurate documentation and effective resource coordination. ¨ Monitor and analyze incident data, alarms, and mapping information to initiate appropriate responses and transfer calls or confer with other agencies as needed. ¨ Activate community warning systems for severe weather or public safety events, notifying key personnel and other public safety agencies of critical incidents when required. ¨ Adhere to relevant laws, policies, and privacy regulations while demonstrating resilience in managing stressful and potentially traumatic situations. ¨ Complete training, certifications, and ongoing professional development to ensure competency in emergency communication practices. ¨ Maintain a professional workspace, report equipment issues promptly, fulfill all functions of a public safety dispatcher identified by Massachusetts' laws and regulations, and perform other duties as assigned. KNOWLEDGE, SKILLS & : ¨ Ability to acquire thorough knowledge of relevant policies, procedures, laws, ordinances, and regulations by the end of the training or probationary period, with the ability to apply them effectively. Adhere to strict policies and procedures, maintaining confidentiality and trustworthiness when handling sensitive information. ¨ Strong critical thinking, problem-solving, and decision-making skills under pressure. ¨ Clear and concise communication, active listening, and professionalism, with the ability to handle high-stress and diverse interactions tactfully. Ability to establish and maintain good working relationships with coworkers. ¨ Proficient in multitasking, organizing, and prioritizing tasks in fast-paced environments. ¨ Skilled in data analysis, recordkeeping, and operating specialized computer systems and mapping tools. ¨ Resilient, resourceful, and adaptable in coordinating high-risk operations while maintaining situational awareness. ¨ Knowledge of Concord streets and landmarks, with the ability to use mapping and geographical tools preferred. EDUCATION, EXPERIENCE & SPECIAL REQUIREMENTS: ¨ High school diploma or GED required; college education preferred. ¨ Experience in public safety, dispatch, or emergency services preferred. ¨ Proficiency with Windows-based software and typing speed of 30 wpm required. ¨ Ability to work rotating shifts, including nights, weekends, holidays, and emergency callbacks in a 24/7 essential role. ¨ Preferred certifications: Emergency Medical Dispatch (EMD), CPR/AED, LEAS/CJIS; Completion of Massachusetts State 911 Public Safety Communications Academy strongly preferred. ¨ Must be able to obtain and maintain Massachusetts State 911 Telecommunicator Certification, including APCO Public Safety Telecommunicator 1, Emergency Medical Dispatch, Next Generation 911, and CPR certifications, as well as complete Criminal Justice Information Services (CJIS) and National Crime Information Center (NCIC) training within six months of hire. ¨ After one year from date of hire, must reside in one of the approved cities or towns for this position, offering flexibility across a broad geographic area. Concord residency is not required. DISTINCTIVE FEATURES OF THE POSITION: ¨ Work is predominantly sedentary, requiring extended periods of sitting at a console and frequent repetitive motions, including typing on multiple keyboards. Tasks require close vision, depth perception, peripheral vision, and strong hearing capability, along with vocal communication for conveying detailed instructions accurately and quickly. ¨ The role involves exposure to stressful circumstances, extreme emotions, occasional loud noises, and moderately noisy environments, often resulting in physiological stress responses. ¨ Regular duties include speaking, hearing, reaching, and handling objects, with the physical ability to exert moderate effort such as lifting, carrying, and pushing materials weighing up to 20 pounds. ¨ Tasks alternate between periods of intense activity and low activity, with duties often reactive and unpredictable, requiring multitasking and coordination with multiple individuals and agencies. ¨ Strict adherence to rules, procedures, and regulations is necessary, with actions and decisions subject to recording and review. Errors can have serious consequences, including loss of life or property. ¨ Sensitive or unpleasant situations are common and require professionalism, discretion, and resilience. ¨ Safety of the public and field officers depends on timely, accurate decisions and clear communication. ¨ Work may include occasional assignments outdoors or within emergency vehicles. Candidates must be willing to work any shift, including nights, weekends, holidays, overtime (up to 16-hour shifts). ¨ The Town of Concord maintains a smoke-free workplace. WORKING CONDITIONS & PHYSICALDEMANDS: External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the physical demands (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis. Work is primarily performed in an emergency dispatch center environment, where there is limited opportunity for physical movement, sometimes subject to extreme emotions, stressful circumstances, and occasional loud noises, with constant interruptions. Not subject to extreme variations of temperature, odors, etc. Frequently subjected to the demands of other individuals and the volume and /or rapidity with which tasks must be accomplished. Operates a variety of equipment, including telephones, radios, audio/visual devices, computer keyboards. Close eye-hand coordination and finger dexterity and may also need to be able to move rapidly from a sedentary to active condition. The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Responsible for coordinating and dispatching security and facilities maintenance personnel to ensure the safety, security, and proper functioning of the hospital's physical infrastructure and related systems. Qualifications The dispatcher acts as a central point of contact for receiving and processing requests, prioritizing tasks, and efficiently dispatching personnel to address security and maintenance incidents or issues. Receive incoming calls and requests for security and facilities maintenance assistance, ensuring accurate and timely documentation of incidents, requests, and service calls. * Serve as the primary point of contact for security and facilities maintenance personnel, coordinating their responses to incidents, emergencies, and service calls. * Respond to emergency situations promptly, dispatching security personnel and coordinating with emergency services as necessary. * Monitor security systems, including CCTV cameras, access control systems, and alarm systems, to identify potential security breaches or suspicious activities. * Receive and process facilities maintenance requests, prioritizing tasks and dispatching maintenance personnel accordingly. * Document all incidents, requests, and actions taken accurately and comprehensively in appropriate reporting systems. * Maintain a comprehensive understanding of security and facilities maintenance resources, including staff availability, equipment, and supplies. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only required Experience Dispatch/Communications Experience 1-2 years preferred or Security Experience 0-1 year preferred Knowledge, Skills and Abilities * Knowledge of security systems, procedures, and emergency response protocols. * Familiarity with facilities maintenance concepts and practices, including basic knowledge of building systems, equipment, and repairs. * Excellent communication skills, both verbal and written, to effectively interact with individuals at all levels, including staff, contractors, and emergency personnel. * Strong organizational skills and the ability to multitask, prioritize, and manage a high volume of requests and incidents. * Ability to remain calm and composed in high-pressure situations and make quick and informed decisions. * Attention to detail and accuracy in recording incident details, maintaining logs, and generating reports. Additional Job Details (if applicable) Remote Type Onsite Work Location 66 Blossom Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $27.40 - $39.90/Hourly Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Job Description Job Title: DispatcherDepartment: TransportationReports To: Transportation ManagerJob Summary: The Dispatcher will aid the Transportation department to support the transportation staff and fleet, ensuring day-to-day departmental transfers, customer pickup and deliveries, and all regulatory activities related to the transportation department. Must have knowledge of MADOT and FMCSA regulations.Duties and Responsibilities: Supports the Transportation department in managing the day-to-day activities of the transportation contract NSSL and drivers in scheduling, routing, safety, compliance, and other transportation related functions. Works directly with NSSL and authorized personnel to monitor, enter and complete movement of transfer trailers. Works directly with over the road drivers to ensure routing assignments are completed. Communicate with other departments (i.e. Sales, shipping), brokers, 3PL, and customer warehousing, NSSL yard management company, to ensure that transportation operations are running effectively and to resolve or escalate any issues. Communicate with OTR drivers routing assignments and assign backhaul appointments as needed. Drives utilization and is responsible for monitoring deliveries and maintaining accurate logs of all transportation and goods using an ERP system (i.e. monitors temperature, condition and on time deliveries etc.). Updates ERP data assignments and comments with date time completed and interruptions in service. Monitors compliance with electronic logging devices. Assist with training and promotion of safety initiatives. Helps to lead and implement improvement ideas and necessary changes. Maintains an inspection ready environment, files inspection forms for audits and regulators (MADOT, FMCSA, OSHA etc.). Will assist with inspections and resolution of issues and problems including but not limited to personnel, equipment (i.e. tires, fuel, temperatures, seals etc.). Ability to solve problems, eliminate root causes to prevent recurrence; Focuses on continuous improvement. Works with Transportation department to ensure proper equipment (i.e. number and type). Reports on any out-of-service issues or driver complaints. Guarantees documentation of shipping protocols meets all regulatory requirements as required under current Good Manufacturing Practices (cGMP). Communicates necessary maintenance and repairs to both internal and external resources. Will assist with investigations of transportation accidents; May recommend corrective action in collaboration with other management and the HR team. Participates in regular meetings with managers reviewing performance progress and goals. Promotes a respectful culture of inclusivity and (food and human) safety. Performs other duties as assigned. Supervisory Responsibilities:This role has no supervisory responsibility.Qualifications: Ability to lead with a high degree of integrity. Strong attention to detail and organization skills. Ability to efficiently prioritize tasks and manage time effectively. Strong written and verbal skills. Ability to read and write in the English language proficiently. Effective communication skills. Ability to work in a team environment. Ability to effectively use ERP systems, Microsoft Office, ELD (Geotab), and various other applications. Ability to perform basic math skills. Ability to communicate via two-way radio. Education and/or Experience: High School Diploma or General Education Degree (G.E.D) required. Preferred 2-3 years prior experience in working in dispatch office and interacting with CDL drivers. Previous experience in warehouse shipping and receiving preferred, but not necessary. CDL A license preferred, but not necessary. Bilingual preferred, but not necessary. Required knowledge of MA DOT, FMCSA, Hours of Service requirements, cGMP's, OSHA and other regulatory requirements. Work Environment:This position requires a combination of sedentary work on a computer and frequent walking, stooping, bending while out in the field. The production facility and associated warehousing are refrigerated facilities. At times, the position may traverse or work within these facilities. Must be able to lift 50 lbs. on an occasional basis.

Job Description New England Truck Center is seeking a highly motivated Transportation Dispatcher. This role is responsible for scheduling and dispatching of trucks and drivers on calls for various transportation needs. The Transportation Dispatcher will interact and work with accounts receivable, other dispatchers, outside contractors and drivers to gather information for billing and dispatching purposes. This position is 100% on-site in Exeter, NH and full time, Monday - Friday, with weekend and on-call availability, 8-9 hours per day and potentially into a second shift. Compensation is based on experience and with a range of $65,000 to $75,000 per year. Duties and Responsibilities: Answer all incoming phone calls, direct phone calls to appropriate department. Coordinate and dispatch multiple drivers and trucks based on real time call while taking into account many variables. Gather pertinent information related to dispatch; quickly and accurately relay that information to drivers and supervisors. Document and input details and billing information into TowBook. Provide accurate and detailed information to drivers as needed. Assist Transportation Supervisors with scheduling of drivers. Maintain a high level of customer service and ensure customer requests are fulfilled. Swiftly, calmly, and professionally rectify customer issues that may arise. Ensure all drivers are completing proper paperwork related to dispatch calls in a timely manner. Review completed paperwork of all drivers and resolve any issues/discrepancies of paperwork as needed. Troubleshooting any potential logistical issues that may arise. Understanding of FMCSA regulations for weight, height, and length. Assist in oversized/overweight permitting as needed. Perform additional tasks as needed/assigned. Skills and Qualifications: Work with a high sense of urgency. Ability to react and act with changing customer needs. Strong problem-solving abilities. Heavy use of computers, technology, and office processes such as Microsoft Office Suite. Knowledge of GPS and dispatch software such as TowBook, and Samsara. Good keyboard skills. Ability to operate a phone for long periods of time. Equipment and construction knowledge is a plus. Education & Experience: High school diploma, or equivalent. Prior Logistics experience preferred. Benefits Include: Medical, Dental, and Vision plans. AFLAC Plans. Life and Disability Insurance plans. Paid vacation time and holidays. 401K with company match We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Powered by JazzHR OSfgWPnk8S

New England Truck Center is seeking a highly motivated Transportation Dispatcher. This role is responsible for scheduling and dispatching of trucks and drivers on calls for various transportation needs. The Transportation Dispatcher will interact and work with accounts receivable, other dispatchers, outside contractors and drivers to gather information for billing and dispatching purposes. This position is 100% on-site in Exeter, NH and full time, Monday - Friday, with weekend and on-call availability, 8-9 hours per day and potentially into a second shift. Compensation is based on experience and with a range of $65,000 to $75,000 per year. Duties and Responsibilities: Answer all incoming phone calls, direct phone calls to appropriate department. Coordinate and dispatch multiple drivers and trucks based on real time call while taking into account many variables. Gather pertinent information related to dispatch; quickly and accurately relay that information to drivers and supervisors. Document and input details and billing information into TowBook. Provide accurate and detailed information to drivers as needed. Assist Transportation Supervisors with scheduling of drivers. Maintain a high level of customer service and ensure customer requests are fulfilled. Swiftly, calmly, and professionally rectify customer issues that may arise. Ensure all drivers are completing proper paperwork related to dispatch calls in a timely manner. Review completed paperwork of all drivers and resolve any issues/discrepancies of paperwork as needed. Troubleshooting any potential logistical issues that may arise. Understanding of FMCSA regulations for weight, height, and length. Assist in oversized/overweight permitting as needed. Perform additional tasks as needed/assigned. Skills and Qualifications: Work with a high sense of urgency. Ability to react and act with changing customer needs. Strong problem-solving abilities. Heavy use of computers, technology, and office processes such as Microsoft Office Suite. Knowledge of GPS and dispatch software such as TowBook, and Samsara. Good keyboard skills. Ability to operate a phone for long periods of time. Equipment and construction knowledge is a plus. Education & Experience: High school diploma, or equivalent. Prior Logistics experience preferred. Benefits Include: Medical, Dental, and Vision plans. AFLAC Plans. Life and Disability Insurance plans. Paid vacation time and holidays. 401K with company match We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

**Primary Responsibilities** + Responsible for maintaining a constant presence within the Protection Services console. + Ensures all hospital keys, radios are accounted for at the beginning and end of each shift + Maintains a Daily Operations Journal, Documents all Protection Services activity + Maintains Lost and Found items log. Records all items given over to Protection Services and makes attempts to contact the owner of fund property in a timely manner whenever possible. + Answer all incoming calls on hospital phone lines, emergency call boxes and hospital intercoms. + Dispatch Security/Parking staff for assistance at all entrance/exit gates. + Monitors all hospital cameras and report any suspicious activity to Protection Services staff. + Maintains a positive attitude while assuring that those individuals who enter the Emergency Department via the entry door have business within the Emergency Department. + Must possess excellent communication skills. Have the ability to read, write and speak clearly and concisely. Be able to relay factual information immediately via two way radio or telephone. + Possess the ability to maintain a calm demeanor during stressful, demanding situations. Be able to verbally deescalate individuals in person, on the telephone or through the hospital intercom system. **Required Qualifications** + Adequate reading, oral, and written communicative skills, normally acquired through the completion of a high school diploma or G.E.D. equivalency. + One year of related work experience. + Valid Massachusetts driver's license preferred. + Good decision-making ability in stressful/emergencies. + Ability to pass and maintain certification in CPI (Non-violent crisis intervention). **Pay Range:** $20.50 - $27.59 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity Employer/Veterans/Disabled**

The Dispatch Coordinator fills a critical role in ensuring customer satisfaction by linking field and office operations. This position performs routing, dispatching, forecasting, planning of truck movements, driver communication, and other office duties as assigned by the Distribution Manager or Operations Manager. Specific Responsibilities: Schedule drivers to pick up and deliver loads to customers or vendors, while monitoring on-going communications and dispatching throughout the shift and assigning same-day deliveries to maintain optimal delivery effectiveness. Act as the communications conduit between drivers and the Distribution office, advising the Distribution Supervisor/Operations Manager of delivery, safety, and personnel issues. At the direction of the Distribution Supervisor/Operations Manager, build driver routes based on gallons, miles, number of stops, truck availability, and overall efficiency. Determine appropriate delivery schedules to automatic customers, verifying the accuracy of degree days and K-factors, and correct these schedules when directed by the Distribution Supervisor. Identify and recommend customer-specific routing and forecasting changes that drive sensible, cost-effective delivery practices. Improve the delivery process by addressing, correcting, and adding account notes on skipped orders, inaccurate directions, tank obstructions, faulty tanks, improper notes on accounts, zoning issues, delivery area issues, safety issues, special delivery instructions, and balances due. Resolve delivery inquiries from Customer Service Representatives and customer issues, while ensuring timely, consistent, and open lines of communication between Customer Service, Oil/Propane Service, and Distribution. Keep Distribution Supervisor/Operations Manager informed of any issues as they arise, while guiding all communications regarding driver or customer issues to appropriate management personnel. Adapt to rapid and significant changes in workload due to weather, road conditions and other factors influencing the delivery fleet. Provide backup to the other dispatchers when they are sick or on vacation. Treat all drivers respectfully, fairly, and with dignity. Maintain appropriate licensing and credentials to be available to drive/deliver when determined necessary by the Distribution Manager/Operations Manager. Carry out the vision and direction of the department, as presented by the Distribution Supervisor/Operations Manager. Provide general administrative support as required and other support functions as requested by the Distribution Supervisor/Operations Manager. Requirements Training & Required Skills: Prior experience in delivering distillates and propane strongly preferred. High school diploma or equivalent. Knowledge of fuel distribution concepts, practices, and procedures, including related government regulations, strongly preferred. General knowledge of local highway systems in the ABS/Haffner's coverage area, which in some instances can include county and rural roads. Strong problem-solving skills. The ability to interact in a calm, professional manner with drivers and office staff, even under very stressful conditions. Excellent verbal and written communication skills, with the ability to maintain strict professionalism and confidentiality. The capability and willingness to adapt to a fast-paced and high-volume delivery operation, taking into consideration the rapid changes in demand, geography, and climate that influence the delivery process. Propane Basic Practices and Principles Course or industry experience, if applicable. Proficient with Microsoft Office (Excel, Word, and Outlook) and Internet applications. Ability to work on multiple tasks simultaneously, while effectively prioritizing work to achieve company and personal goals. Results-oriented, with a willingness to take responsibility and initiative. Availability to work nights, weekends, holidays, and overtime at the direction of the Distribution Supervisor/Operations Manager. Schedule: This role would require a swing shift during the heating season, such as 9:00 AM-5:00 PM or 10:00 AM-6:00 PM (with flexibility to work later during high-volume days). During the off-season, the schedule could adjust to 8:00 AM-4:00 PM or 8:30 AM-4:40 PM. Compensation: Hourly Rate is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. For the purpose of this role, the minimum opportunity is: $25.00 per hour. Job Environment: Delivery generally requires the following duties to be performed, without restrictions: the ability to push or pull up to 100 pounds; bend; lift up to 25 pounds; kneel, squat, climb, stand, walk, sit, reach, drive, perform repetitive motions, and exercise fine motor skills. Hearing and vision must meet standards for Commercial Driver's licensing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits: Employee Discount on gasoline, and residential propane and oil Medical, Dental, and Vision Insurance 401K Retirement Plan with Company Match Paid Time Off Company Paid Life Insurance and Optional Life Insurance Short-Term and Long-Term Disability Critical Illness and/or Accident Insurance About us: Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety. At Haffner's, we're more than a company - we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing 72 gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine. We go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing. Our culture thrives on growth, innovation, and excellence. As a part of our team, you'll contribute to our ongoing success, embracing the core values of "Fueled by Family," "Always do the right thing," and "Safety...In everything we do." Join us and be a part of a dynamic, forward-thinking organization that's shaping the future across diverse business markets. Haffner's is committed to equal employment opportunity and providing reasonable accommodations to those with physical and/or mental disabilities. We value and encourage diversity and do not discriminate based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by federal, state, or local law. Haffner's is committed to providing a safe work environment for all employees. HOPHP Salary Description $25 - $32

BENEFITS: Benefits are available day one, no waiting period. Continuing education and recertification is offered cost-free, both in-house through the Center for Medics and remotely through PRODIGY, our online learning management system. Health insurance Dental insurance Vision insurance Life insurance Employee assistance program Paid time off 401(k) matching GENERAL FUNCTION/DUTIES: Provide professional and courteous service while receiving incoming calls from the public or other public safety entities requesting emergency and non-emergency assistance; achieve and maintain control of call and provide proper interrogation to obtain necessary information to determine the appropriate response and priority. Dispatch appropriate units according to acuity level, availability and location or provide appropriate information as required while simultaneously maintaining radio contact with and monitoring the status of all field units. Prioritize requests for and dispatch appropriate resources for non-emergency transports based on customer relationship. Most dispatchers must be prepared for field service on a moment's notice when on duty. Maintain accurate record and log of all incidents including address of incident, times, type of response, unit number, EMT/paramedic names, patient name and disposition. Maintain awareness of all field units' status and location and assist in coordinating the activities of all field units. Monitor multiple public safety radio frequencies, hospital diversions and video surveillance screens; operate a variety of communications equipment, including radio consoles, paging systems, telephones, computer aided dispatch systems and multiple computer programs/systems. Communicate with other public safety agencies, hospitals, public works departments, support services and any other entity as needed to request or forward necessary information. Send, receive, enter, update and disperse information by computer, pager, telephone, cellular telephone, facsimile or other methods. Update and maintain emergency contacts lists, emergency response information and general business administration contact lists. Perform a wide variety of clerical and office support assignments including but not limited to; the operation of office equipment and computers, record keeping, filing, indexing, and other general clerical work. Interact with visitors personally and on the telephone; receive, process and record requests and complaints and route individuals to proper personnel as appropriate. Take messages and make calls for on duty personnel as requested. Search master recordings for needed information. Manually activate interior and exterior doors from the dispatch office. Maintain, clean, decontaminate, restock and prepare equipment, facility and vehicles for use. Test and inspect equipment as required. Provide general instruction to new employees and assume the responsibilities of a Supervisor if one is not available or not on duty. Participate in formal classroom and informal field training sessions, workshops, drills and exercises to learn and practice new techniques. Attend mandatory continuing education classes. Perform other duties not specifically presented in this description as required. REQUIREMENTS/QUALIFICATIONS: Preference for candidates with EMS dispatch experience. Must possess the ability to engage in multiple activities simultaneously. Must have the ability to establish and maintain effective working relationships with patients, other employees, other public safety professionals, medical staff at the hospitals, and with the general public. Must have a working knowledge of the street system in Cambridge and the surrounding area. Must also have knowledge of how to use the street guides used by Pro EMS. Must have the ability to remain calm while working in difficult, stressful and sometimes dangerous circumstances. Must use good judgment and possess the ability to remain focused while assuming a leadership role and directing others of lesser training via telephone. Must comply with all company mandated safety programs and OSHA mandates such as tuberculosis screening, HAZCOM and bloodborne/airborne pathogen training. Must be able to sit for extended periods of time. WORKING CONDITIONS: This Position will be performing tasks in the customary office environment. The person should have the ability to work in a stressful environment while performing multiple tasks simultaneously, with the possibility of long hours and irregular times/days. All applicants must successfully pass a pre-employment physical agility test, drug screen and background check once a conditional offer of employment has been made. Pro EMS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, ancestry, national origin, age, disability, handicap, pregnancy, genetics, veteran status or other protected status. DISCLAIMER: The information provided in this description is designed to indicate the general nature and level of work performed within this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this position. Management has the sole discretion to add or modify the duties of the position and to designate other functions at any time. This position description is not an employment agreement or contract.

Are you looking to start a new career in public safety? Are you good at exercising independent judgment to make critical decisions? Do you thrive in a fast-paced environment? Then come join the University of New Hampshire Police Department as a Public Safety Dispatcher! No prior first responder or law enforcement experience is required - all training will be provided on the job! We are offering a competitive salary ( STARTING HOURLY RATE : $22 per hour) which is complemented by a comprehensive benefits package including medical, dental, 403(b) retirement with employer match, tuition, and paid time off. This is an excellent opportunity to act as a lifeline to sworn and non-sworn personnel including police, fire, emergency medical responders, and emergency management personnel. The individual selected for this role will use independent judgment to make immediate critical decisions that impact the life, health, and/or safety of faculty, staff, students, and members of the public. Please note the hiring and background check process for this role will include the following: Dispatcher Written Examination; In-person Interview; In-depth Public Safety Background Investigation; Psychological/Polygraph Examinations; and Medical Examination. Other Minimum Qualifications High school graduation or equivalent. Knowledge of Federal/State/County/ Municipal or Campus Law Enforcement Agency public safety communication center policies, practices, technology and methodology. Knowledge of map, chart, diagram, blueprint reading. Involves organizing, and operating multiple pieces of advanced technology and software applications with a high-level of efficiency, accuracy, pressure and extreme stress to effectively make sound decisions while handling multiple and differing tasks simultaneously. Demonstrated ability to react responsively in emergency situations. Excellent oral and written communication skills. No criminal record other than minor motor vehicle violations. No credibility issues that would impact testimony in court, civil or administrative hearings Must possess a valid driver's license. Must successfully complete a written examination, interview(s), background investigation, psychological/polygraph examinations and medical exam. Hearing, sight, speech, and sufficient strength and physical dexterity to perform duties and responsibilities of this job. Must be able to wear and use appropriate personal protective equipment, as necessary. Additional Preferred Qualifications Associates Degree from an accredited college/university. Completion of the New Hampshire State Police SPOTS operator certification, APCO certified Telecommunicators. Two years of full-time emergency dispatching with a Federal/State/County/ Municipal or Campus Law Enforcement Agency. Working knowledge of the CSI Infoshare public safety software package Demonstrated knowledge of Federal/State/County/ Municipal or Campus Law Enforcement Agency rules and regulations, practices and standards. Additional Job Information UNH is a federal contractor within the meaning of the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. This position may require that you be vaccinated against COVID -19 in the future, unless you apply for and receive a religious or medical exemption. You may not test out of this requirement.

We are seeking an experienced and organized Automotive Service Dispatcher to join our fast-paced Ford Service Department. The ideal candidate will be responsible for efficiently coordinating workflow between the service advisors and technicians to ensure timely, accurate, and customer-focused vehicle repairs. This role requires a strong understanding of dealership service operations, technical knowledge of Ford vehicles, and the ability to thrive in a high-volume environment. Key Responsibilities: Dispatch Work Orders: Assign repair orders to qualified technicians based on skill level, workload, and availability, while balancing efficiency and quality. Workflow Management: Monitor progress of repairs and adjust dispatching as needed to maintain productivity and meet promised delivery times. Communication Hub: Serve as the communication link between service advisors, technicians, and parts department to ensure smooth operations. Technician Efficiency: Maximize technician productivity by minimizing downtime and ensuring all required parts and information are available before assigning jobs. Prioritize Work: Effectively prioritize jobs based on urgency, customer appointments, warranty deadlines, and parts availability. Quality Control Support: Assist in reviewing completed work for accuracy and completeness, ensuring all jobs meet Ford and dealership standards.* Customer Satisfaction: Contribute to high customer satisfaction by ensuring accurate ETAs and timely completions. Data Entry & Reporting: Use DMS and Ford-specific software systems (e.g., CDK, Ford OASIS) to manage dispatch logs and service status reports. Qualifications: Experience: Minimum 2 years of automotive service dispatching or similar dealership experience (Ford experience preferred). Technical Knowledge: Strong understanding of vehicle systems, especially Ford platforms, diagnostic processes, and repair workflows. Software Skills: Proficiency in dealership management systems (DMS), repair scheduling tools, and Microsoft Office; experience with CDK is a plus. Communication: Excellent verbal and written communication skills with the ability to multitask and prioritize in a high-pressure environment. Team Player: Collaborative mindset with the ability to work closely with service advisors, technicians, and management. Problem Solving: Strong organizational and problem-solving skills, with a proactive approach to handling scheduling conflicts or delays. Physical Requirements: Ability to work in a fast-paced environment within the service department and shop area. May be required to stand, walk, and communicate with technicians and advisors for extended periods. Benefits: Competitive pay based on experience Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Employee discounts on vehicles, parts, and service Ongoing training and career development opportunities

EMPLOYER Submission Deadline Thursday, September 18, 2025

Ira Subaru is part of fast-growing Group 1 Automotive, a leader in automotive retail and we are looking to add a Service Shop Dispatcher to work in our world class service facility. Our well-organized dispatcher will be a team player distributing work to 40 plus technicians, and enjoys the interaction with our clients and associates throughout the day. Position Summary: The Service Dispatcher is responsible for coordinating and scheduling service work to ensure efficient workflow and timely completion of repairs. This role requires strong organizational skills, the ability to manage multiple priorities, and a proactive approach to planning. While prior automotive service experience is beneficial but not required, candidates from diverse backgrounds will be considered. Experience in process improvement, operations, or manufacturing environments is a plus, as these skills can help maintain a smooth and methodical operation. Key Responsibilities: * Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity * Workflow Management: Monitor progress of vehicles through the service process, ensuring jobs stay on track and deadlines are met * Proactive Planning: Anticipate bottlenecks and adjust schedules to maintain efficiency, especially for larger, more complex jobs * Communication: Serve as the primary point of contact between service advisors and technicians to ensure clarity and minimize delays * Process Awareness: Apply organizational and planning skills to streamline operations and improve turnaround times * Documentation: Maintain accurate records of work assignments, job status, and completion times * Customer Focus: Support the service team in delivering timely and high-quality service to customers Qualifications: * Strong organizational and time-management skills * Ability to balance multiple tasks and priorities in a fast-paced environment * Experience in operations, scheduling, or workflow management preferred; exposure to process improvement or manufacturing principles is a plus * Excellent communication and problem-solving skills * Proficiency with scheduling tools and basic computer applications * High attention to detail and methodical approach to planning * Previous automotive service experience is a plus but not required Ideal Candidate Profile: * Highly organized and proactive. * Comfortable working in a dynamic environment with frequent changes * Brings transferable skills from industries such as manufacturing, logistics, or operations * Strong interpersonal skills to coordinate between multiple departments The compensation for this position is wholly commission-based. As a result, compensation may vary based on several factors, including individual performance and market conditions. The range in monthly compensation reasonably expected for this position is $4,333 - $9,166. Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. To learn more about our company, visit ******************* Apply today or refer a qualified friend. * All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* Group 1 Automotive is an Equal Opportunity Employer and participates in E-Verify.

Join Our Team - Find Your Future! At Dead River Company, we deliver energy and peace of mind to customers throughout Northern New England and a commitment to our core values of integrity, caring and excellence. Thanks to our dedicated employees, we are one of the largest privately held heating fuel distributors. Come be a part of a dynamic team and FIND YOUR FUTURE!! Highly Competitive Compensation and Industry Leading Benefits- Paid weekly! Health Insurance - Premiums as low as 5$ for full time employees! Dental insurance and Vision Insurance Company Provided Life insurance, Short-term and Long-Term Disability 401(k) plan with company match Paid time off and 10 paid holidays Tuition assistance for employees and scholarships available for employees' children Discounts on our products and services Opportunities for growth throughout our footprint at Several Locations in MA, ME, NH, NY and VT! Ideal Candidate will have: A focus on Safety! Have strong communication and interpersonal skills Planning and scheduling skills The ability to work in a team environment within and between departments Analytical skills Technology/computer skills The ability to hold others accountable A commitment to exceptional customer relations Dependability Accuracy, organization, and attention to detail The ability to work in a dynamic environment without distraction Flexibility to work seasonal overtime

←Back to all jobs at Brockton Home Health Care Agency LLC Dispatcher for Non-Emergency Medical Transportation (NEMT) Brockton Home Health Transportation is a Non-emergency transportation primarily refers to Non-Emergency Medical Transportation (NEMT), a service that helps individuals get to and from medical appointments when they are not in an emergency but need assistance with mobility or lack a reliable way to travel. We are looking for an experienced and multi tasks dispatcher who can grow with the company. Brockton Home Health Transportation bridge the gap for those who face barriers to accessing healthcare, such as individuals with chronic illnesses, disabilities, or those recovering from surgery. These services range from standard car rides to more specialized transport options. Ambulatory Services: For passengers who can walk but may require some assistance. Wheelchair Services: Vehicles equipped with ramps or lifts for individuals in wheelchairs. Stretcher Services: For patients who need to lie down during transit. Qualifications Your ability to listen, speak plainly and communicate effectively will be necessary You will work in a fast-paced environment and must be able to multitask, communicate effectively, and manage your time efficiently You must be organized, detail-oriented, and able to work well under pressure Including scheduling conflicts, driver behavior, billing disputes, any vehicle problems You will need know about limits on how long drivers can work without rest and take that into consideration when making schedules You need to decide the safest course of action, such as getting emergency help when a vehicle is involved in a roadway situation Responsibilities: Schedule: From 7 am EST (8 hour shift), Monday to Friday with weekend availability You will schedule vehicles to pick up and drop off clients to their medical appointments You will inform drivers of their assignments for the day and/or week You must be able to schedule last-minute trips requests and be sure the clients reach their appointments on-time You will communicate with patients, healthcare providers, and drivers to ensure that everyone is aware of the schedule and any changes that may occur You will be listening and speaking to people by dispatching software and phone You will need to resolve any issues or complaints You will need to be able to prioritize the most important situations and think quickly on your feet You sound think ahead and anticipate potential problems, such as allowing extra time during stormy weather You will responsible for completing all required paperwork on time You will provide reports and analysis of transportation services to management and other stakeholders You will maintain accurate records of all transportation requests, including patient information, pick-up and drop-off times, and billing information Monitoring the performance of transportation providers to ensure that they meet service level agreements and quality standards Please visit our careers page to see more job opportunities.

Job Description Here at Patrick Motor Group, we know that every employee is critical to our success, and we believe in rewarding employees who are motivated and ready to work hard. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from us over generations. We thank you for being a part of our team and look forward to seeing you succeed here. Role Overview: Service Dispatcher coordinates and handles all service repair orders daily in the service department. The Dispatcher is responsible for coordinating with other service department staff members such as technicians and Service Advisors to ensure that repairs are completed within specific time frames. This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment. Key Responsibilities: Schedule shop work to facilitate maximum productivity in accordance with dealership policy and technicians' skillset. Prioritizes and controls all comebacks to ensure proper and prompt attention. Ensures proper repair order documentation (i.e. complaint, cause and correction noted on every repair order with punch times for each operation). Prepares estimates when required (internal work). Works with the shop foreman (when applicable) [to] ensure(s) that technicians follow warranty material disposition procedures. Advises Parts and Service Managers of repetitive shortages so that corrective action can be taken. Manage and optimize technician schedules to maximize efficiency and meet customer expectations. Maintain clear and effective communication between technicians and service Advisors to provide updates on service repairs and to recommend solutions for any issues at hand. Evaluate service requests and prioritize them based on urgency, customer requirements, and resource availability. Accurately record and maintain detailed records of dispatch activities, technician availability and proper distribution of major services. Address and resolve any challenges or conflicts that may arise during the dispatch process to ensure customer satisfaction. Maintains a clean and organized work area. Work closely with other departments, including customer service, sales, and technical support, to ensure seamless coordination and communication. Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Contribute to the overall success of the motor group by working with all teams and departments collaboratively and professionally with a positive attitude. Be at work on time or early (no exceptions). Be team-oriented with a desire to achieve both individual and collective goals. All other duties assigned by management. Education/Experience Requirements: High school diploma and/or GED (General Education Degree) is required. A strong understanding of automotive technology and the automotive industry is a plus. Computer and communication skills must be at an intermediate level. Employee must have basic to intermediate mathematics skills. Strong decision-making ability and organization are required. Employee must have attention to detail. Employee must be able to read, write, understand and speak English. Training and Certifications required (to be started upon hire): Manufacturers Certification for the job described. Engage with PMG training platform(s) (I.e. Leadership training, Microsoft 365, etc.) Work with any training the dealer group is currently utilizing. Employee must have a valid U.S. Driver's License. Physical Requirements: Employee must be able to sit/stand for long periods of time. Use their hands to handle, control or feel objects, tools, or controls. Repeat the same movements for over 8 hours a day. Occasionally need to lift boxes up to 20 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach is required. Employee must be able to speak clearly and repetitiously for over 8 hours a day. Supervisory: N/A “Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality - that's the Patrick Motor Group.” Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Under the direct supervision of the Lead Public Safety Administrator or designee, the Public Safety Administrator is responsible for monitoring and controlling of security systems, including equipment, processing and dispatch of requests for service, as well as associated reports, paperwork and all operational procedures. Responding according to the established procedures for emergency conditions and situations. Responsibilities ESSENTIAL FUNCTIONS: * Acts as primary liaison for intra-agency and inter-agency dispatching needs of medical school, hospital and city-based emergency response agencies. * Functions as the recipient of first responder/emergency situations via phone and alarm systems. * Primary point of contact for 911 emergency phone calls made to the department. Triages calls and dispatches department personnel to emergency situations involving criminal activity, medical emergencies and alarm activity as needed. * Primary point of contact for routine phone calls made to department. Triages calls for service, door openings for authorized medical school and hospital personnel, inquiries about lost property in the lost and found, parking inquiries, directions, and other general informational requests. * Operates the Public Safety paging and radio communication system, coordinating information during routine and emergency situations. * Trained and certified to access and operate the department's criminal justice information software (CJIS) to respond to police requests for information on victims and suspects of crimes, registry of motor vehicle information, and other criminal justice queries while they are in the field on calls. * Monitor CJIS terminal for surrounding community alerts including emergency notifications and Amber alerts. * Monitors alarm systems for departmental panic alarms, fire alarms, irradiator alarms, biosafety level 3 alarms, infant abduction alarms and campus-wide intercom systems and dispatches police personnel to the alarm location. * Coordinates fire emergency response triggered by alarm or 911 line. Assist police, engineers, and fire department in locating source. * Responsible for participating in scheduled testing and troubleshooting of all alarms systems, with outstanding issues forwarded to appropriate vendors for agency support. * Responsible for sending out emergency alert notifications through voice/text/email through the emergency alert software (RAVE) to the medical school and hospital communities in the event of an emergency. * Creates and maintains a shift log, reviewing and ensuring all collected data during various shifts are accurate and entered appropriately into computerized record keeping database (CAD). Summarizes calls, including police security checks, public interactions, traffic stops, emergency calls, and general information occurring during shift. * Present pass-along briefing to the oncoming shift dispatcher including ongoing issues, pending calls, and pertinent information to provide continuity of service for outstanding issues. * Collate, organize, and print support paperwork for police personnel as needed for their duties. * Maintain equipment in the dispatch center and place calls for service for equipment that needs troubleshooting by outside vendors or school information technology department. Assist with updates and report unresolvable issues to the Lead Dispatcher, IT, or outside vendors. * Assists police department personnel with investigations, to include, but not limited to: finding and obtaining relevant video footage of incidents, correlating access control logs, determining and interpreting criminal history within the court system both in and out of state, as well as internet-based online searches for both criminal investigations and background investigations for prospective police and dispatch personnel employment candidates. * Maintains last minute scheduling changes for police personnel, including notifications for filling open shifts and alerting supervisors to staffing shortages and filling these shortages through notifications by phone or scheduling software. * Essential personnel expected to work at any time during a 24-hour, 7 day a week, 365 days a year basis, regardless of scheduled shift, covering open shifts as required by staffing and emergent circumstances such as; inclement weather or state of emergency. Required to work forced overtime to fulfill department staffing requirements as needed. * Receive deliveries of urgent goods and ensure their security to proper destination. * Manage off hour dock access for deliveries, funeral home pickups, service, and facilities. * Accept lost and found items turned in by the public making effort in identifying/contacting owner, and logging the item into the computer aided dispatch software. * Ability to remain calm and collected under stressful situations. * Ability to multitask and handle multiple concurrent alarms / phone calls / radio transmissions. * Ability to extract information from people in distress * Ability to evaluate emergencies, asking vital questions while providing appropriate pre-arrival instructions * Expertise with state and federal criminal information systems such as CJIS, NLETS, NCIC. * Perform other duties as required. Qualifications REQUIRED QUALIFICATIONS: * Associates degree in Computer Science or related field, or equivalent experience. * 2 years computer system operation and clerical related experience, including ability to maintain records, input data. * Must be able to be certified in CPR/First Responder. * Familiarity with police codes and NATO phonetic alphabet * Must have strong interpersonal skills, with the ability to make spontaneous decisions for triaging route, as well as emergency situations. * Normal visual and manual dexterity. Additional Information #LI-AC1