Area Manager jobs at Diversified Maintenance - 2164 jobs

Are you seeking an entrepreneurial, empowering workplace that allows you to: • Have overall responsibility for the performance of a multi-million dollar revenue business • Leverage your current leadership skills to build a success driven team • Build a successful career with a multi-unit or sales leadership career track Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Branch Manager. The Sunbelt Rentals branch manager is titled "Profit Center Manager" because the role is responsible for the overall direction, coordination, and evaluation of the rental center business unit. This includes leading all aspects of Sales, Customer Service, Fleet Maintenance, and Logistics, including achievement of financial and performance goals. The role is also responsible for the unit's operational and financial reporting functions. Education or experience that prepares you for success: • Business Management degree with at least 1 year of Rental Industry experience OR 3-4 years of Rental Industry experience • Must have a valid driver's license and acceptable driving record history Knowledge/Skills/Abilities you may rely on • Strong leadership and communication skills • Understanding of P&L and other key financial controls • Experience in outside sales or other experience in negotiation and influencing • Experience in construction or industrial markets helpful • High level of accountability, time management and willingness to learn all aspects of the business

Responsible for overseeing the operations and financials of the division. Key responsibilities of this position include managing project timelines, leading diverse teams, and driving business growth. Our Division Managers have strong leadership and interpersonal abilities to help their teams' overcome obstacles and grow other strong leaders. Essential Duties Oversee the daily operations of the division. Develop and manage division budgets. Monitor financial performance and profitability, improving efficiency and reducing costs where needed. Oversee personnel of sales, technicians, and other administrative employees. Lead, mentor, and manage a team of project managers, supervisors, technicians, and other administrative employees. Foster a collaborative and high-performing work environment while addressing employee relations issues. Allocate resources including personnel, equipment, and materials. Serves as a point of contact for clients, addressing their inquiries, concerns, and needs. Ensure all work is completed in accordance with local, state, and federal fire protection regulations. Promote and enforce safety protocols and compliance standards. Support the training and development of their staff. Maintain detailed records of projects, resource usage, safety compliance, and other records. Provide regular updates and reports to senior leadership on division performance, key metrics, and operational challenges. Collaborate with senior management to develop and execute division strategies and business plans. Identify opportunities for growth and expansion. Ability to foster a collaborative and cohesive team environment. Ability to travel as needed Valid Driver's License Qualifications Proven experience in a managerial role. Strong leadership and team management skills. Excellent communication, problem solving, and decision-making abilities. Ability to manage multiple projects and teams simultaneously. In-depth knowledge of alarm codes, alarm design, and installation best practices. Familiarity with California-specific regulations is a plus. Proficiency in Microsoft office programs 5+ years of managerial or supervisory experience in a related industry Bachelor's degree in business administration or related field (Preferred) Experience budgeting, scheduling, and resource allocation. Related Experience 5 years in a management role in a similar industry Safety/Physical Requirements Ability to lift up to 25 lbs. Sedentary position with walking and standing required often Some climbing, lifting, and pulling Education Highschool diploma or equivalent Bachelors Degree preferred A combination of appropriate education and experience may be substituted for the minimum education and experience requirements Reports to: Vice President Pay Rate: $95,000-$150,000 per year Classification: Exempt, Full-Time, In Person Supervisory: Yes.

Responsible for overseeing the operations and financials of the division. Key responsibilities of this position include managing project timelines, leading diverse teams, and driving business growth. Our Division Managers have strong leadership and interpersonal abilities to help their teams' overcome obstacles and grow other strong leaders. Essential Duties Oversee the daily operations of the division. Develop and manage division budgets. Monitor financial performance and profitability, improving efficiency and reducing costs where needed. Oversee personnel of sales, technicians, and other administrative employees. Lead, mentor, and manage a team of project managers, supervisors, technicians, and other administrative employees. Foster a collaborative and high-performing work environment while addressing employee relations issues. Allocate resources including personnel, equipment, and materials. Serves as a point of contact for clients, addressing their inquiries, concerns, and needs. Ensure all work is completed in accordance with local, state, and federal fire protection regulations. Promote and enforce safety protocols and compliance standards. Support the training and development of their staff. Maintain detailed records of projects, resource usage, safety compliance, and other records. Provide regular updates and reports to senior leadership on division performance, key metrics, and operational challenges. Collaborate with senior management to develop and execute division strategies and business plans. Identify opportunities for growth and expansion. Ability to foster a collaborative and cohesive team environment. Ability to travel as needed Valid Driver's License Qualifications Proven experience in a managerial role. Strong leadership and team management skills. Excellent communication, problem solving, and decision-making abilities. Ability to manage multiple projects and teams simultaneously. In-depth knowledge of alarm codes, alarm design, and installation best practices. Familiarity with California-specific regulations is a plus. Proficiency in Microsoft office programs 5+ years of managerial or supervisory experience in a related industry Bachelor's degree in business administration or related field (Preferred) Experience budgeting, scheduling, and resource allocation. Related Experience 5 years in a management role in a similar industry Safety/Physical Requirements Ability to lift up to 25 lbs. Sedentary position with walking and standing required often Some climbing, lifting, and pulling Education Highschool diploma or equivalent Bachelors Degree preferred A combination of appropriate education and experience may be substituted for the minimum education and experience requirements Reports to: Vice President Pay Rate: $95,000-$150,000 per year Classification: Exempt, Full-Time, In Person Supervisory: Yes.

Responsible for overseeing the operations and financials of the division. Key responsibilities of this position include managing project timelines, leading diverse teams, and driving business growth. Our Division Managers have strong leadership and interpersonal abilities to help their teams' overcome obstacles and grow other strong leaders. Essential Duties Oversee the daily operations of the division. Develop and manage division budgets. Monitor financial performance and profitability, improving efficiency and reducing costs where needed. Oversee personnel of sales, technicians, and other administrative employees. Lead, mentor, and manage a team of project managers, supervisors, technicians, and other administrative employees. Foster a collaborative and high-performing work environment while addressing employee relations issues. Allocate resources including personnel, equipment, and materials. Serves as a point of contact for clients, addressing their inquiries, concerns, and needs. Ensure all work is completed in accordance with local, state, and federal fire protection regulations. Promote and enforce safety protocols and compliance standards. Support the training and development of their staff. Maintain detailed records of projects, resource usage, safety compliance, and other records. Provide regular updates and reports to senior leadership on division performance, key metrics, and operational challenges. Collaborate with senior management to develop and execute division strategies and business plans. Identify opportunities for growth and expansion. Ability to foster a collaborative and cohesive team environment. Ability to travel as needed Valid Driver's License Qualifications Proven experience in a managerial role. Strong leadership and team management skills. Excellent communication, problem solving, and decision-making abilities. Ability to manage multiple projects and teams simultaneously. In-depth knowledge of alarm codes, alarm design, and installation best practices. Familiarity with California-specific regulations is a plus. Proficiency in Microsoft office programs 5+ years of managerial or supervisory experience in a related industry Bachelor's degree in business administration or related field (Preferred) Experience budgeting, scheduling, and resource allocation. Related Experience 5 years in a management role in a similar industry Safety/Physical Requirements Ability to lift up to 25 lbs. Sedentary position with walking and standing required often Some climbing, lifting, and pulling Education Highschool diploma or equivalent Bachelors Degree preferred A combination of appropriate education and experience may be substituted for the minimum education and experience requirements Reports to: Vice President Pay Rate: $95,000-$150,000 per year Classification: Exempt, Full-Time, In Person Supervisory: Yes.

General Manager Compensation Range: $140k-$150k/yr plus bonus (Relocation Assistance Availalble) Company: Capstone Roofing (Allied Roofing Partners)-ARP owns Capstone 100%)- Please look at Capstone Roofing Website and Our website for more info. Experience: 5-7+ years in Roofing / Construction Leadership (Required) About the Role Capstone Roofing is seeking a dynamic and experienced General Manager to lead our entire Santa Rosa operation. This is a high-impact leadership role responsible for guiding field operations, safety, sales coordination, customer experience, and overall business performance. As the GM, you will set operational strategy, develop leaders, strengthen team culture, and ensure we continue the 35-year legacy of providing quality roofing services to Santa Rosa and outlying communities. You'll work to drive growth, operational excellence, and continuous improvement across all departments. This is the right role for someone who leads with integrity, builds strong teams, communicates exceptionally well across English and Spanish field environments, and thrives in a fast-paced trades environment. What You'll Do Leadership & Strategy Provide overall leadership, direction, and accountability for all Capstone Roofing operations. Develop, coach, and mentor department leaders including Estimating, Production, Safety, Office/Administrative, and Customer Service teams. Partner with Allied Roofing Partners corporate leadership on strategic planning, forecasting, budgets, KPIs, and companywide initiatives. Foster a culture of safety, teamwork, professionalism, and continuous improvement. Operational Excellence Ensure all jobs are delivered safely, on time, on budget, and to Capstone Roofing quality standards. Oversee scheduling, manpower planning, material readiness, job closeouts, and customer satisfaction. Implement and monitor operational KPIs with weekly, monthly, and quarterly performance reporting. Support the optimization of systems including AccuLynx, BambooHR, Monday.com, and RingCentral. Ensure compliance with Cal-OSHA regulations, safety procedures, and company policies. Field Oversight & Safety Lead and support the Field Operations & Safety Manager and ensure consistent execution of safety programs. Conduct or oversee job site inspections, SPOT Safety Checks, incident investigations, and corrective action plans. Champion a proactive safety culture and enforce accountability at all levels. People Leadership & Culture Build trust and alignment across office staff, roofing crews, field leadership, and sales teams. Partner with HR on recruiting, onboarding, employee development, discipline, and performance management. Support bilingual communication practices to ensure clarity and inclusivity across English/Spanish-speaking teams. Customer & Community Focus Ensure customer issues are handled quickly, professionally, and with a solutions-oriented mindset. Represent Capstone Roofing as a community partner and uphold our promise of delivering high-quality roofs and repairs. Maintain strong relationships with homeowners, general contractors, vendors, inspectors, and trade partners. What You'll Bring 5-7+ years of leadership experience in roofing, construction, or related field operations. It is mostly Residential Roofing and we have 5 crews right now. We only do 10% Commercial Roofing so the focus is Residential. Proven success managing multiple departments, project workflows, budgets, and operational KPIs. Strong working knowledge of roofing systems, installation processes, safety standards, manufacturer specifications, and local building codes. Bilingual in English/Spanish preferred due to workforce structure but not necessary. Demonstrated ability to lead through change, develop future leaders, and build a high-performing team culture. Experience with CRM, production, or operational platforms (AccuLynx, Monday.com, etc.) is a plus. OSHA 30 or willingness to obtain. Must have a valid driver's license and pass post-offer background, drug screen, and DMV record check. Driving eligibility is determined in accordance with insurance requirements and individual circumstances. Why Capstone Roofing Partners Competitive Salary + Performance Bonus Company Vehicle + Expense Card Medical, Dental, Vision, 401k, and Paid Time Off Significant leadership authority and autonomy within a well-established, respected roofing company Backed by a larger parent organization that invests heavily in operations, safety, and people A culture built on teamwork, integrity, craftsmanship, and serving the Santa Rosa and outlying communities

Responsible for overseeing the operations and financials of the division. Key responsibilities of this position include managing project timelines, leading diverse teams, and driving business growth. Our Division Managers have strong leadership and interpersonal abilities to help their teams' overcome obstacles and grow other strong leaders. Essential Duties Oversee the daily operations of the division. Develop and manage division budgets. Monitor financial performance and profitability, improving efficiency and reducing costs where needed. Oversee personnel of sales, technicians, and other administrative employees. Lead, mentor, and manage a team of project managers, supervisors, technicians, and other administrative employees. Foster a collaborative and high-performing work environment while addressing employee relations issues. Allocate resources including personnel, equipment, and materials. Serves as a point of contact for clients, addressing their inquiries, concerns, and needs. Ensure all work is completed in accordance with local, state, and federal fire protection regulations. Promote and enforce safety protocols and compliance standards. Support the training and development of their staff. Maintain detailed records of projects, resource usage, safety compliance, and other records. Provide regular updates and reports to senior leadership on division performance, key metrics, and operational challenges. Collaborate with senior management to develop and execute division strategies and business plans. Identify opportunities for growth and expansion. Ability to foster a collaborative and cohesive team environment. Ability to travel as needed Valid Driver's License Qualifications Proven experience in a managerial role. Strong leadership and team management skills. Excellent communication, problem solving, and decision-making abilities. Ability to manage multiple projects and teams simultaneously. In-depth knowledge of alarm codes, alarm design, and installation best practices. Familiarity with California-specific regulations is a plus. Proficiency in Microsoft office programs 5+ years of managerial or supervisory experience in a related industry Bachelor's degree in business administration or related field (Preferred) Experience budgeting, scheduling, and resource allocation. Related Experience 5 years in a management role in a similar industry Safety/Physical Requirements Ability to lift up to 25 lbs. Sedentary position with walking and standing required often Some climbing, lifting, and pulling Education Highschool diploma or equivalent Bachelors Degree preferred A combination of appropriate education and experience may be substituted for the minimum education and experience requirements Reports to: Vice President Pay Rate: $95,000-$150,000 per year Classification: Exempt, Full-Time, In Person Supervisory: Yes.

Job title: Field Service Manager Reports to: Senior Field Service Manager Compensation: $130,000-$140,000 Base plus variable compensation The Field Service Manager's core responsibility is to the HAC customer experience as well as training and developing the organization's field service technicians. The role includes managing a team of service technicians, guidance and support for the HAC technician advancement program, technician follow up calls, in person training on all systems, customer in person visits and assists on the direct contact for maintaining the customer relationships. This position works in cooperation with the Service Operations Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement. Duties and responsibilities: High Level Business Objectives: Work with Service Operations Manager to develop a market strategy aimed toward account retention and services growth in the region. Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability. Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals. Provide training and billable service work as required Services Leadership: Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base. Identify potential service technician candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company. Assess performance of service technicians. Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company. Ensure all service personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them. Maintain technician staffing at appropriate levels for business requirements. Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for efficient claims processing. Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialized tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand. Compliance/Miscellaneous: Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements. Maintain a clean, safe, working environment. Attend training with the Sullair factory to stay current on product offerings and technologies. Travel as required to drive business activity and attend training. 80% Field / 20% Office Demonstrate flexibility/teamwork as additional items will be required to help grow the business. May involve multi-branch location responsibilities Education: Associate degree preferred but not required. Technical Training/Certifications in the compressed air industry is a plus. High School Diploma Required Position Requirements: Five plus years field service experience in the compressed air industry. Proven leadership experience with strong written and verbal communication. Strong understanding of Microsoft office suite. Experience with ERP systems a plus. Direct reports: Service Technicians The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

Who we are Artisent Floors is a fast growing, full-service flooring company, and we're looking for the right people to join our team. We work hard, collaborate closely, and find the right solutions to make our clients happy. We provide next day flooring service to the multifamily industry, serving apartment communities in 17 cities from our corporate headquarters in Memphis, TN. Why join us The mission of Artisent Floors is to revolutionize the multifamily flooring industry by delivering superior products and personalized service to our customers. We strive to exhibit our Core Values every day: Diligence- We make our customers' job easy by doing the little things that make a big difference. Integrity- We operate in good faith and absolute honesty. Never promise what you can't deliver; and do what is right in every situation. Creativity- We will never stop innovating to benefit our customers, bring efficiency to our operations, make our workplace more rewarding, and benefit our community. Expertise- We will be the best at what we do. When new opportunities arise, we will lead the way in doing business the right way. Artisent Family- We take an interest in all four aspects of the lives of our employees - Physical, Spiritual, Emotional, and Social. Because Artisent Floors could not exist without its people, we will invest in those people and succeed together. What role will you play Artisent Floors is adding a Branch Manager to lead our team in Houston, Texas. This is a vital role in our company as we continue to expand our geographical footprint across the Great State of Texas. The Branch Manager is responsible for overseeing all operations within their assigned branch, ensuring the efficient and profitable management of multiple flooring units. This role includes managing day-to-day activities, leading a team of sales and support staff, maintaining high customer service standards, and achieving sales and profitability targets. Who you are We are seeking a highly motivated and experienced individual to lead our team as a Branch Manager. In this role, you will become a subject matter expert on all our products, softwares and systems. You will become an expert at the “Artisent Sales Method” - the same methodology we've used to rapidly expand from just one store to 17 locations. To achieve this, you will spend one week in our home office in Memphis training and another week in your respective market with a trainer, focusing on the sales process. Essential Duties of the Position: Supervise and provide guidance to Account Managers and other branch staff. Set performance goals and monitor progress towards achieving them. Conduct regular performance evaluations and provide feedback. Develop and implement sales strategies to achieve branch sales targets and increase market share. Mentor and coach Account Managers to improve their sales techniques and customer service abilities. Analyze financial data to identify trends, develop sales initiatives and areas for improvement. Develop and manage the branch budget, ensuring financial targets are met; Monitor expenses and implement cost-control measures. Develop partnerships with property management companies, property managers, maintenance directors and other decision-makers, and multifamily-focused contractors. Foster relationships with key clients and partners to support Account Managers in closing deals. Attend high-level client meetings and presentations to support the sales team. Monitor customer satisfaction levels and implement measures to improve service quality. Handle escalated customer issues and complaints, ensuring prompt resolution. Assist with proposal development and contract negotiations as needed. Participate in the hiring process to ensure the branch is staffed with qualified and motivated individuals. Ensure proper onboarding and training of new employees. Managing our installation subcontractors, which includes scheduling jobs, overseeing quality and managing the subcontractor roster to ensure we have the capacity to support the branch's volume growth. Serving as the direct supervisor of the warehouse manager and other warehouse staff. Managing inventory flow, which includes analyzing usage reporting and sales trends to forecast purchasing and keep inventory at appropriate levels. Coordinate with suppliers to ensure timely availability of products. Manage the logistics of product delivery and installation. Plan and execute morning loadout. Identify potential risks and implement measures to mitigate them. Ensure the safety and security of branch employees and assets. Carry out initiatives put in place by the corporate operations and supply chain teams. May perform other duties as assigned. Preferred candidates will have: 3 years of management and leading a sales team 2-5 years of outside sales or multi-family experience Bilingual is a plus but not required Exceptional ability to connect with prospects and customers Driven by competition and working within a team environment Strives to be better today than yesterday Aptitude to learn and absorb new technologies and skills Benefits: Base salary + monthly team commission Health insurance- 100% of employee premium paid by Artisent Floors Dental, Vision, Supplemental insurance: Available as employee paid benefit Paid time off (PTO): 100% Company-paid benefits: Life Insurance and AD&D coverage Telehealth: Free access to Teledoc CONCERN EAP is free to the employee and all members of their household benefits 401(k)/Roth matching

The Warehouse Services Manager is responsible for overseeing the procurement, maintenance, tracking, and strategic utilization of all construction tools, equipment, rental resources, and owned assets across the company. This role ensures operational efficiency, cost control, and compliance with safety and regulatory standards. Essential Duties and Responsibilities: Equipment Management Oversee inventory, allocation, and lifecycle management of company-owned tools and equipment. Implement and maintain asset tracking systems to monitor usage, location, and condition. Develop preventive maintenance schedules and coordinate repairs to minimize downtime. Rental Coordination Evaluate rental needs based on project requirements and budget constraints. Negotiate rental contracts and manage vendor relationships to ensure cost-effective solutions. Track rental durations and returns to avoid overages and unnecessary expenses. Procurement & Logistics Collaborate with project managers and site supervisors to forecast tooling and equipment needs. Manage procurement of new tools and equipment, ensuring alignment with company standards and project specifications. Coordinate delivery, mobilization, and demobilization of equipment to and from job sites. Compliance & Safety Ensure all equipment meets safety standards and regulatory requirements. Maintain documentation for inspections, certifications, and operator training. Support safety audits and incident investigations related to equipment use. Budgeting & Reporting Monitor and report on equipment-related expenditures, utilization rates, and cost-saving opportunities. Develop annual budgets for tooling and equipment operations. Provide regular updates to leadership on asset performance and capital planning. Qualifications: Bachelor's degree in business administration, or related field preferred. 5-10 years of experience in construction equipment management or related role. Experience with managing P&L. Strong knowledge of construction tools, heavy equipment, and rental practices. Proficiency in asset tracking software, ERP systems, and Microsoft Office Suite. Excellent negotiation, organizational, and communication skills. Preferred Skills: Experience with fleet management systems and GPS tracking technologies. Familiarity with OSHA regulations and construction safety standards. Ability to lead cross-functional teams and manage multiple priorities.

General Purpose: Directs and manages all industrial field activity in all facets of the regional operation.Responsible for fiscal, operational, and strategic planning for the division, as well as financial performance. Essential Duties and Responsibilities: Ensure that all activity in area of responsibility is conducted in accordance with the McCarl's Safety Program and Quality Program. Ensure that all employees are trained in safety and quality programs. Lead all aspects of McCarl's safety/quality culture and a commitment to zero incidents / zero defects. Coordinate all operational, administrative, and financial activities of designated areas of the division.Assume direct responsibility for the financial performance of these areas. Develop annual plans and projects, including sales plan, fixed and variable expense plan, and gross and net profit plan. Provides financial oversight and senior management for multiple construction teams through the preconstruction and construction process. Actively participate with the pre-construction department in the bidding process, project execution phase, and scheduling pre- and post-project review meetings. Senior Management responsibility for project performance: financial, schedule, client relations, Labor Relations. Familiarity with all Building trades in Managers division. Have working knowledge of all PLO / CBA / NMA agreements utilized on projects. Review project status reports, work in progress reports, and business plans, to ensure that the division is performing within established budgetary limits and time constraints. Assure compliance of each project with all applicable federal, state, and local laws and regulations, as well as with internal McCarl's operations and personnel policies. Oversight and Collaboration during the Preconstruction, Estimating, and proposal development process for new and existing business opportunities. Leads Contract negotiations, solutions, and development. Provide recommendations and collaborate with Executive Team to support decisions. Provide Strategic plans for new business opportunities and foster new client relationships. Collaborate with Operations Managers to secure new work for the division. Serves as the primary client relationship manager, who builds long-term relationships with new and existing clients to generate new business opportunities. Establish and maintain positive, productive relationships with vendors and suppliers, as well as other McCarl's departments and managers. Establish and maintain strong union relations by working closely with business managers and international union representatives. Involvement in the community and industry as an influential leader through participation in organizations and memberships. Oversee operational and fiscal activities associated with the vehicle fleet in the division.Ensure adherence of vehicles to all required codes. Develop high-performance teams through supervision, training, coaching, and mentoring. Ensure regular feedback is shared with staff including timely completion of employee performance appraisals. Assume ultimate responsibility for recruiting and retaining a qualified, efficient work force throughout the department by assuring that quality employees are hired and that effective employee performance evaluations are conducted on a regular basis. Recommend adjustments in employee compensation levels according to established guidelines. Together with HR, lead strategy for career development, progression and succession of staff. Support and drive utilization of various McCarl's initiatives and new technologies. Develop working knowledge of all disciplines including our scanners/robotics to maintain McCarl's as a technology leader amongst industrial contractors. Become a good corporate citizen in the community and maximize McCarl's-controlled resources to benefit company goals and objectives. Ensure that all activity is conducted in accordance with the Company's Equal Employment Opportunity policies and Affirmative Action obligations. Perform other activities, duties, and responsibilities as assigned. Supervisory Responsibility: This position has direct supervisory responsibility over the work of Operations Managers, Project Managers, Construction Managers, Field Supervisors and Sales/Administrative Staff. This position has functional supervisory responsibility over the work of Operations Leads who perform work within the General Manager's assigned division. Responsible for the evaluation of supervisory staff and oversee the performance of the assigned work force. Qualifications: Values: Integrity, Commitment to Excellence, Customer Focus, Collaboration, and Innovation Core Competencies:Planning, Problem Solving, Results Orientation, Change Leadership, and Business Acumen Bachelor's degree in Engineering, Construction Management, Business, OR similar type experience in a related position that provides knowledge and experience required Minimum of twenty (20) years' experience in multi-craft construction management Thorough understanding of Industrial Construction industry and participating markets Expertise in at least one primary discipline within the construction industry (e.g, process piping, electrical, civil/structural, scaffold/coatings/insulation, etc.) Prior experience serving as Project Manager or Director of construction teams, where responsibilities include construction, engineering, estimating, contracts management, and client relations Ability/knowledge to discuss technical questions with owners concerning constructability, schedule adherence and impacts to construction Ability to navigate client conversations to address change orders and issues related to budget performance, safety, quality and personnel challenges Knowledge of project scheduling including float/adherence to monitor project performance Knowledge of industrial construction standards including scheduling, contracts, coordinating and managing all disciplines and subcontractors Active participation in construction industry professional organizations Demonstrate skills critical for managerial success, including leadership, decisiveness, flexibility, sound business judgment, and highly developed personal, analytical, and communication skills Ability to work effectively with all levels of McCarl's employees, customers, suppliers, and partners Professional verbal and written communication skills, public speaking and customer presentations Self-starter with a strong work ethic; ability to establish and promote good customer relationships Ability to read, analyze, and interpret technical information, financial reports, and legal documents. Comfortable responding to common inquiries or complaints from customers, regulatory agencies, or members of the business community.Ability to develop presentations and effectively communicate information to executive management, public groups, and/or boards of directors. Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Bluebeam and Viewpoint. Travel Requirement: This position requires over-the-road travel with overnight stays to assigned project locations. 50-75% travel (with most day travel and occasional overnight travel). Physical Requirements: Will regularly sit, use of hands/fingers, talk/hear. Will occasionally stand, walk, grasp, reach w/ hands/arms, bend/stoop/kneel/squat/crawl. Lift up to 20lbs. Near vision. Ability to adjust focus. Work Environment: Will regularly be in an office. For the most part, ambient room temperatures, lighting and traditional office equipment as found in typical office environment. Will occasionally be in a job or shop site. Moderate noise level. Employees must use personal protective equipment as deemed necessary by the industry/construction safety standards and/or by McCarl's safety policy and procedures. To perform this job successfully, an individual must be able to perform each activity, duty and responsibility satisfactorily. The requirements listed here are representative of the knowledge, skill and/or ability required, however are not comprehensive. Items may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exempt Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset. Job Summary The Plant Manager is the senior leader on site and is responsible for everything that goes on inside the fence-line and is the driver of the production process. We look to the Plant Manager to build a collaborative environment between operations, sales, engineering, accounting, and transportation. This dynamic leader will be pushing continuous improvement in workplace safety, production efficiency, product cost, and customer service. Job Location This role will be on site at our facility in Platteville, CO. Job Responsibilities Ensure the plant employees and guests on site comply with safety and environmental practices - lead by example and build a safety first culture Lead production scheduling to meet customer needs including timely delivery Develop a keen focus on customer service and proactive communication across the team Partner with the engineering team to ensure proper drawings and designs are being used during the manufacturing process Purchase material/services to successfully operate the facility Successfully hire, supervise, orient, train and retain operations/product staff Promote and maintain a clean workplace that is “tour-ready” at all times Ability to read drawings, plan production tasks from those drawings, and coach employees to produce product correctly Ability to operate some of the standard tools on the plant floor such as overhead cranes, hand tools, batch plant, etc. While the Plant Manager will not be asked to operate these things continuously, having some of these skills will make him/her a better coach and troubleshooter Be a leader and coach leadership. Motivate crews during morning huddles. Lead effective Mid-Day meetings. Coach Leads on how to set expectations on a whiteboard and have them followed. Lead inventory counts. Promote safety best practices in meetings with other Plant Managers Perform any other duties as assigned by the General Manager as deemed appropriate and necessary by them Job Requirements Bachelor's Degree in Business, Operations, Engineering or equivalent experience 10+ years of experience working in a leadership role in an industrial manufacturing environment Experience with precast/concrete or building materials is a plus Proven track record of developing, leading and maintaining a continuous improvement mindset at the plant Ability to work on your feet for the majority of the day in a production/plant environment subject to areas that are unheated and/or non-air conditioned Ability to work with computer as necessary (Microsoft Word, Excel, PowerPoint, AX) Ability to lead and direct other individuals and work with other group leaders Compensation This role has a base salary range of $100,000 to $130,000/year + 15% annual bonus Vacation hours of two weeks per year Sick leave benefits up to 56 hours per annum 401k plan Short-term and long-term disability benefits 11 paid holidays per year Annual community volunteer paid day What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

The Branch Manager is responsible for overseeing and directing the staff and daily operations of the assigned branch. This role ensures the delivery of exceptional customer service, achievement of sales and productivity goals, and the development of strong business relationships within the community. The Branch Manager has full P&L responsibility and plays a key role in driving business growth and employee development. Duties and Responsibilities: Develop and implement strategic plans to drive growth within the local market. Identify and pursue new business opportunities and partnerships to increase market share through our service, large project, and advanced services lines. Champion and coordination of the internal initiation phase of the project life cycle. Lead initiatives to enhance Penhall Company's brand awareness and reputation in the community. Full P&L responsibility, including budgeting, forecasting, and financial reporting. Analyze financial performance and implement strategies to maximize profitability and cost-efficiency. Ensure branch operations are aligned with company financial objectives and guidelines. Lead, mentor, and develop employees with a focus on safety, training, skill enhancement, and career progression. Create a positive, engaging workplace culture that encourages teamwork and high performance. Exhibit strong emotional intelligence to effectively manage, motivate, and inspire the branch team. Build and maintain relationships with key customers, suppliers, and community partners. Act as the face of Penhall Company in the market, engaging in community events, trade shows, and networking opportunities. Ensure customer satisfaction by delivering quality service and addressing customer needs promptly. Collaborate with regional leadership, business development, safety, and operational teams to align branch activities with company goals. Promote a culture of teamwork within the branch and across the organization, leveraging internal resources to meet business objectives. Conduct regular staff meetings to clearly communicate goals and objectives. Provide guidance and leadership to enable staff to meet these goals. Commits to regular job-site visits and completes required documentation. Identify training needs and opportunities for staff development. Develop and implement plans to meet those needs. Perform other related duties as assigned by the manager. Required Skills and Abilities: Strong leadership and management skills. Excellent sales, customer service, and interpersonal skills. Proficient verbal and written communication skills. Strong organizational skills and attention to detail. Ability to prioritize tasks and delegate as appropriate. Proficiency in Microsoft Office Suite or related software. Essential Core Competencies: Strategic Thinking: Ability to set long-term objectives and create actionable plans for market growth. Financial Acumen: Strong understanding of P&L management, budgeting, and financial analysis to make informed decisions. People Orientation: Commitment to employee development, engagement, and fostering a positive work environment. Servant Leadership: Prioritizing the growth, development, and well-being of employees and team members to foster a collaborative, empowered, and highly motivated workforce.. Emotional Intelligence: High EQ with the ability to manage relationships, navigate challenges, and resolve conflicts effectively. Drives Vision & Purpose: Painting a compelling picture of the vision and strategy that motivates others to action. Results Orientation: Consistent focus on achieving desired outcomes and delivering high-quality performance. It involves setting clear goals, prioritizing tasks, and taking accountability for reaching specific, measurable results. Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Safety Focused: Adhering to safety protocols by fostering a culture that prioritizes the well-being of employees, customers, and the community. Education and Experience: Associate's degree or equivalent industry experience required; Bachelor's degree preferred. At least 3-5 years of branch management experience, with at least one year as an Assistant Branch Manager preferred. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Ability to walk job sites when necessary. May be required to travel to job sites and other locations. Legal Disclaimer: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Penhall Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, compensation inquiries, discussions or disclosures, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. (41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a)) This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Penhall Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.

Customer Service Manager - HVAC, Plumbing, Electrical (Warranty & Service) We are seeking a highly motivated and experienced Customer Service Manager to lead our customer support team in a tri-trade company, which operates across multiple industries (electrical, plumbing, HVAC, etc.). The ideal candidate will be responsible for overseeing customer service operations, improving customer satisfaction, and ensuring efficient communication between departments. General Responsibilities Customer Service Leadership: Lead and manage the customer service team, ensuring high-quality support across all trade divisions. Develop and implement customer service policies, procedures, and best practices. Train and mentor customer service representatives to enhance service delivery. Monitor customer inquiries, complaints, and resolutions to ensure a high level of satisfaction. Operations & Process Improvement: Coordinate with sales, logistics, and technical teams to provide seamless customer support. Identify and implement process improvements to enhance efficiency and reduce response time. Utilize CRM systems and other tools to track customer interactions and service metrics. Ensure compliance with company policies, industry regulations, and trade-specific requirements. Customer Relations & Satisfaction: Act as the main point of contact for escalated customer issues and work to resolve them effectively. Develop customer retention strategies and gather feedback for continuous service improvement. Analyze customer trends and provide insights to management for business growth opportunities. Reporting & Performance Management: Monitor key performance indicators (KPIs) related to customer service, response time, and satisfaction levels. Generate reports and provide recommendations to improve service standards. Conduct periodic performance evaluations of the customer service team. Qualifications Bachelor's degree in Business Administration, Customer Service, or a related field (preferred) or combination of experience and education. Minimum of 5 years of customer service experience, with at least 2 years in a managerial role. Experience in multi-trade industries (construction, electrical, plumbing, HVAC, etc.) is a plus. Strong leadership, problem-solving, and decision-making skills. Excellent communication and interpersonal abilities. Proficiency in CRM software, Microsoft Office Suite, and customer service platforms. Ability to manage multiple priorities in a fast-paced environment.

The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly technology in our industry. The Shelly Company is known throughout the industry for innovation, quality and for our commitment to safety. Position Overview Oversee and direct operations of a surface aggregate production facility, including safety, personnel, production/inventory management, maintenance planning/forecasting (fixed plant equipment), and partial assumption of P&L responsibility. Key Responsibilities (Essential Duties and Functions) The duties and responsibilities include but are not limited to the following: Ensure that all operations are in full compliance with federal and state regulations, including MSHA,ODNR, EPA, DEP, etc. Ensure compliance with The Shelly Company Manual of Safety Practices & Procedures. Enforce company policies, procedures, and work rules, discipline when necessary and document employee performance issues. Enforce company safety rules and conduct safety meetings, including toolbox talks; ensure facilities are operating in a safe manner. Supervise and direct facility personnel to ensure proper placement of resources. Identify and resolve regulatory, safety, personnel, and production problems in a timely and effective manner. Ensure interdepartmental reporting is completed satisfactorily (production reporting, fuel/hour meter readings, environmental/safety reporting, etc.) Communicate regularly with all supporting departments (Safety, Environmental, Equipment, Finance, Sales, HR, QC, etc.) and interpret needs to inform business decisions. Maintain constant awareness of financial standing of the facility and adapt forecasts to changing business conditions. Understand industry standards and best practices for managing a surface aggregate production facility including extraction methods, production strategies, fixed plant equipment operation and maintenance (conveyors, crushers, screeners, electrical systems, etc.). Accurately forecast production and maintenance activities as required. Other Requirements Display a professional and courteous attitude to co-workers, supervisors, and the general public at all times. Must be willing to travel and work away from home when required. Must be willing to work nights and weekends when necessary. Report to the assigned job site ready to begin work at the designated start time. Strict adherence to Shelly Company policies and procedures as outlined in the Company Book of Policies. Willingness to work in a team environment and assist co-workers or supervisors with other duties as required. Timely and regular attendance is an expectation of performance for all Shelly Company employees. Employees will be held accountable for adhering to their workplace schedule. Assist with various training initiatives, as necessary. Attend relevant conferences/seminars/shows (with Manager approval) relative to technological advancements. Supervisory Responsibilities Fulfill supervisory responsibilities in accordance with the company policies, procedures, and applicable laws. Responsibilities include, but are not limited to: Planning, assigning, and directing work. Willingness to develop subordinates' technical and leadership skills and make recommendations for new job opportunities when appropriate. Effective management of employee performance through coaching, feedback (written and verbal), rewards, and discipline when necessary. Addressing complaints and resolving problems in a timely manner. Ability to get work done through others using effective delegation, scheduling, and time management practices. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education and Experience Bachelor's degree or equivalent from a four-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to draft routine reports and correspondence. Ability to speak effectively to customers or employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to create and interpret graphs. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move more than 50 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception. Work Environment While performing the duties of this job, the employee continually works near moving mechanical parts and in outside weather conditions and is regularly exposed to wet, humid condition airborne particles, and extreme heat or cold. The employee is occasionally exposed to vibration. The noise level in the work environment is usually very loud and may require protective equipment. The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What CRH Offers You Highly competitive base pay Comprehensive medical, dental and disability benefits programs Group retirement savings program Health and wellness programs An inclusive culture that values opportunity for growth, development, and internal promotion About CRH CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! The Shelly Company, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Reports To: Regional Vice President of Southwest Operations Pay is dependent upon experience and will be discussed during the consideration process Travel: 10% Job Summary: To manage all aspects of a Pavestone branch to achieve targeted short- and long-term Net Operating Income objectives. Responsible for Personnel, Sales, Cost Control, and implementing and maintaining administrative policies. Motivate, manage, listen, advise, lead by example, be the ethical compass, delegate, work under pressure, and multi-task. Performs CDC Sales Manager duties. Enforce company policies and procedures. Keep Safety as the Number 1 objective. Essential Functions: Personnel: Manage all branch personnel activities including: schedules, training, performance evaluations, recruiting, hiring and firing. Listen to all employees; be a sounding board and provide feedback. Sales: Ensure that branch sales and targeted margins for Retail and CDC are achieved. Manage day-to-day sales personnel activities. Maintain a very high level of customer service. Actively participate in sales calls. Develop local sales strategies and monitor National sales programs. Ensure that Pavestone image is maintained. Cost Control: Negotiate with vendors to achieve the highest quality at the lowest cost. Focus on controlling variable costs. Evaluate ROI for all expenditures. Maintain high Quality standards for all products. Maintain detailed maintenance programs for equipment. Administrative Execution: Implement and maintain all corporate policies, programs, and procedures. Oversee all branch administrative functions, including A/P, A/R, Invoicing, Payroll, etc. Review monthly financials. Participate in required management meetings, webinars, conference calls, and reporting as needed. Maintain a friendly, open-door policy in all departments so the whole team can feel motivated and supported. Transportation: Ensure that branch margins are achieved. Manage personnel activities. Oversee safety, customer service, and on-time deliveries. Plant Operations: Oversee production scheduling to insure PIMS are achieved. Oversee MC and ensure all maintenance activities are handled. Accountabilities: Branch must be profitable. Answer to the ROM and senior management. Accountable for your actions and ethics. Maintain all company equipment per company policy.

Become Part of Our Team As an industry leader Balfour Beatty offers employees a comprehensive benefits package with competitive salaries and more including: Medical, Dental, Vision and Life Insurance Health Savings Account 401(k) with company match Flexible Spending Accounts (Dependent & Medical Reimbursement) Vacation Time Sick Time Holidays General: Comprehensive understanding of Standard Operating Procedures (SOPs) related to role Safety - Zero Harm, See Something Say Something Position Summary: Manage and monitor all accounting and administrative activities on assigned project. Perform additional assignments per supervisor's direction. Responsibilities: Prepare or direct the preparation of payroll, accounts payable, accounts receivable, reconciliations, back charges, and field invoices, etc. Manage Labor Compliance requirements for projects. Maintain project budgets, ensure proper cost tracking within budget structure, monitor actual costs against project budget and forecast. Ensure costs of the project are accurate by reviewing materials on site, preparing cost accruals, and checking activity quantities. Ensure cost report is accurate and distributed to management by internal deadlines. Maintain subcontracts/purchase orders including review of insurance requirements, pay estimate preparation account reconciliation, bonds, insurance, etc. Maintain EEO, HR & OFCCP documentation and postings. Assemble and organize budget and cost data, develop analyses, monitor job costs and variances. Assure that all billable costs and change orders are handled properly to assure maximum profitability on our jobs Undertake assigned special projects and cost analyses as specified by Project Manager or Regional Business Manager. Manage the day-to-day operation of the project office. Provide support for other departments on assigned projects to assist in their administrative needs. Monitor project budgets and provide field management with progress reports and updates. Perform other duties as required. Requirements: Four (4) year business/accounting or finance degree or five (5) or more years similar construction cost accounting experience or equivalent combinations of training/experience. Working knowledge of cost accounting software (JDE), construction technology and budget analysis required. Must be able to multi task. Proficient in Labor Compliance and LCP Tracker. Proficient computer skills including Microsoft word and excel. Punctual and dependable. Ability to follow instructions and take initiative. Excellent verbal, communication and organizational skills are a must. Understanding of the Industrial, Civil and Mechanical construction industry would be a plus. Professional Competencies- for both positions Action Oriented: Taking on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm Being Resilient: Rebounding from setbacks and adversity when facing difficult situations Collaboration: Building partnerships and working collaboratively with others to meet shared objectives Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning opportunities Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations Salary: $90K-$130K About us Balfour Beatty US is an industry-leading provider of general contracting, at-risk construction management and design-build services for public and private sector clients across the nation. Performing heavy civil and vertical construction, our teams build the unique structures and infrastructure that play an important role in how people live, work, learn and play in our communities. Our teammates have an instinctive passion for innovating that is fueled by a relentless curiosity, a drive to employ lean practices and processes and the determination to find a better way. Through Zero Harm , we are challenging the construction industry's assumptions about safety. We believe that no level of harm should come to anyone as a result of our business. Consistently ranked among the nation's largest building contractors by Engineering News-Record, our US business is a subsidiary of London-based Balfour Beatty plc (LSE: BBY). Balfour Beatty is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state or local law.

Since 1983, Del-Air has been a trusted provider of Plumbing, Electrical, and HVAC services in Central Florida. Known for delivering honest, prompt, and reliable service, we pride ourselves on getting the job done right the first time. Our team's dedication and expertise are the foundation of our success, and we are committed to fostering a culture of teamwork, continuous growth, and excellence. At Del-Air, we provide our employees with ongoing training and career advancement opportunities to help them reach their full potential. Role Description We are seeking a General Manager to oversee the efficient and successful operation of our services in Edgewater, FL (Volusia County). As a General Manager, you will lead and manage day-to-day operations, including supervising teams, optimizing processes, ensuring excellent customer service, and meeting performance goals. You will be responsible for strategic planning, budget management, and ensuring compliance with company standards and industry regulations. This is an on-site, full-time role in Edgewater, FL. Qualifications Associate degree or equivalent industry experience required. Bachelor's degree preferred. At least three years of experience leading an operations team. Proved track record of reaching sales and service goals. Excellent leadership and management skills. Excellent sales, customer service, and interpersonal skills. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Ability to prioritize tasks, delegating when appropriate. Proficient with Microsoft Office Suite or related software. Eligible to legally work in the United States. Possess a valid driver's license and able to meet FCCI auto guidelines to operate a company-owned vehicle. Be at least 18 years of age. Successfully complete a background check and drug screen. Ability to thrive in a team environment.

We're looking for a Voice of the Customer Operations Manager to join Procore's Customer Marketing Team. In this role, you'll manage our VOC tools and operations, enabling the collection and analysis of personalized, journey-oriented insights that accurately reflect our customers' experiences. Your technical expertise will help Procore understand our customers to truly improve the lives of everyone in construction. As a Voice of the Customer Operations Manager, you'll partner with teams across Procore at all levels to use our VOC tools and design workflows that capture new feedback. Use your Qualtrics CX and Research skills, understanding of AI and VOC, and carefully crafted enablement to make every customer a valued partner and trusted voice in construction. You'll be shaping the future of how Procore listens to and acts upon customer feedback-join us and help build better together. This position reports into Manager, Voice of the Customer and will be based in our Austin, TX office. We're looking for someone to join us immediately. What you'll do: Optimize the VoC ecosystem (Qualtrics, Unwrap.ai) to ensure scalable, integrated, and robust feedback solutions. Implement advanced workflows and tools like dynamic site intercepts to enable real-time, personalized feedback collection. Manage and document SOPs and system configurations while troubleshooting issues to guarantee data integrity and platform reliability. Partner with stakeholders and marketing teams to accurately capture requirements, localize survey content, and activate our advocates Empower internal teams to leverage customer intelligence by managing user access and optimizing system utilization. Align qualitative feedback with quantitative metrics to uncover actionable insights that directly reduce customer churn. Drive operational excellence to increase survey insights, demonstrating direct business impact on customer retention. Design behavior-driven triggers that illuminate customer pain points and directly contribute to strategic improvements. What we're looking for: Bachelor's degree or equivalent work experience required. 3+ years of administration experience in Qualtrics or 2+ years of Qualtrics Technical Account Management or Implementations experience. Demonstrated expertise in Qualtrics administration, including workflows, libraries, and managing projects. Deep knowledge of VoC metrics (NPS, CSAT) and their limitations, plus an understanding of AI-driven text analytics to interpret unstructured feedback. Keen eye for accuracy and detail in process development; JIRA proficiency is preferred. Strong ownership mindset with the initiative to identify opportunities, develop inspiring plans, and ensure execution through measured results. Independent and curious nature, with the self-awareness to recognize knowledge gaps and seek guidance when necessary. Ability to thrive in a dynamic environment that encourages openness, collaboration, and continuous improvement. Additional Information Base Pay Range: 114,400.00 - 157,300.00 USD AnnualFor Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

Ready to grow your career? Empire Today is seeking an Area Customer Service Manager. Area Customer Service Manager is responsible for managing the day-to-day activities, direct supervision of department personnel, and oversight of all aspects of customer service practices, objectives, and initiatives to ensure excellent service to our customers is achieved. This position reports directly to the Area Director. We offer: Health benefits. Paid time off and holiday pay. Wellness program. Professional development & career advancement opportunities. Lots of perks. Compensation Information: $80,000 annually plus bonus Responsibilities: Assign newly entered customer service requests to appropriate team members. Track and review Service Request reports daily to ensure on-time delivery and customer satisfaction. Export data from database and input into an excel spreadsheet for assignment and prioritization. Plan and disseminate daily assignments to employees. Conduct bi-weekly one on one meetings with subordinates to review current productivity and any developmental opportunities. Regularly spot check subordinate customer call activity and call quality as well as perform service request management audits, Coach team members on improvement strategies. Monitor all SRs assigned to Area Customer Service Associates to ensure swift completion. Execute the implementation of training activities to improve Customer Service Scores. Conduct the daily Customer Meeting for each of the markets within their Area. Complete bi-weekly Manager review guide (MRG) activities within Smartsheet's for each of the markets within their Area. Limit risk exposure by providing input and perspective on customer service legal matters and the settlement of disputes. Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase (as needed). Request and collect referrals from every satisfied customer during the post installation call process (as needed). Provides feedback to the company regarding service failures or customer concerns. Enforce performance standards to meet Customer Service Empire Operating System (EOS) key performance indicators. Ensure the Customer Service Day In The Life Of (DILO) is being utilized by team. Identify problems or concerns and expedite to appropriate Manager or Coordinator for resolution. Regular communication with customers to solve complex service-related issues over the authority level of subordinate staff members. Monitor the All-Promoter Score (APS) metric daily to evaluate the organization's customer service ratings, trends, and customer comments to continually improve performance. Address and solution all legal and escalated customer service-related issues (Better Business Bureau, Attorney letters, etc.). Serve as a resource to staff in resolving customer service issues. Supervises the daily operation of customer service personnel, to include hiring, discipline, coaching, training, and evaluating performance. Assist the legal department in troubleshooting customer issues that require special handling. Represent the organization at hearings and other state agencies as needed. Perform other functions as necessary or as assigned. Qualifications: Minimum of three (3) years customer service or call center experience or related experience Minimum of one (1) year management and/or training experience or equivalent combination of education and experience Associate Degree or Bachelor's Degree preferred Flooring or home improvement industry experience preferred. Virtual/Remote management experience is ideal Proficient in MS Word, Excel, Outlook, and PowerPoint Strong analytical, organizational, and problem-solving skills Professional phone demeanor with the ability to relate to people in an open, friendly, and accepting manner Strong ability to effectively communicate at all levels in written, verbal, and presentation formats Demonstrated skill at communicating with and problem-solving for clients with challenging service issues Excellent problem-solving skills demonstrated through a sense of urgency and solid judgment and reasoning ability Must be flexible and comfortable working in a dynamic and interactive team environment Why Empire Today? We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you. We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home. We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth. We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team. By clicking Apply Now, I agree to the Privacy Policy and Terms of Use including arbitration, waivers and limitations of liability. CSLB 1047108.