Resource Coordinator jobs at Donor Network West - 25 jobs

Donor Network West's mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service. JOB SUMMARY The Resource Triage Coordinator (RTC) is integral to providing leadership and continuity of service to all donor families and hospital partners by collaborating with the operations center that receives referrals, screens potential organ donors with referral facilities, approaches families to offer the option of donation, and coordinates all logistics involved in the donation process. This individual is responsible for enhancing the mission of DNWest by responding to, and triaging organ referrals so the appropriate DNWest staff can be dispatched to facilitate the donation process. Typical duties include immediate response to organ donor referrals, evaluation by phone of the referral, engagement of the attending MD and hospital team for the implementation of guidelines for care/catastrophic head injury orders, support and evaluation of family needs, identification of resources needed for the referral and triaging the referral to the appropriate DNWest staff member. In conjunction with the DNWest Medical Director, determines medical suitability of potential organ donors and utilizes appropriate resources to achieve this. The RTC may also be assigned duties as determined by management, developing, implementing and monitoring policies, procedures strategies, and action plans related to the procurement and utilization of organs for transplantation, medical research, and education.Call Day Clinical Activities/Organ Donor Evaluation and Management Provides consistent and timely service to hospitals, donor families, and other transplant personnel in all potential donor situations. The RTC must also possess knowledge of medical and legal principles of organ donor evaluation, authorization, and donor management. This is necessary in order to effectively communicate with physicians and hospital staff involved with a potential organ donor. Assists staff in identifying issues related to the donation process and in collaboration creates a plan of action. Collaborates with staff onsite to determine resources needed for every ongoing organ referral. Provides initial risk management assessment. Activates the occurrence reporting system and follows up as necessary. The RTC may implement the occurrence alone or in conjunction with managers/supervisors. Responsible for triage of new organ referrals, obtains clinical information to determine medical suitability, provides assessment of hemodynamic stability and initiates communication with attending physician and or hospital staff to maintain stability and potential organ viability. Identifies need for additional information to assist with determining suitability. Assists with determining DCD suitability. Will provide accurate communication of referral status to Clinical Procurement Coordinator (CPC) and other transplant professionals. Determines acuity level and ensures DNWest response accordingly. Works with Clinical Operations Manager, Regional management / family management to ensure resources to respond are identified. Creates case plan for organ referrals including further needs once onsite staff involved. Is responsible for the effective management of the referral until authorized or referral is closed. Escalates challenging referrals with case dynamics as appropriate. Ability to respond to a referral and or donor with an onsite presence in times of high activity Moderates AM/PM huddle and reports on all high acuity referrals with accurate information and case plan. Ensures huddles are called on referral processes as determined necessary, reviews to ensure documentation of case planning occurs. Provides Donation Program Consultant (DPC) information for debriefing on-site experiences. Is able to direct the drawing of blood and labeling of specimens for infectious disease testing to facilitate organ placement, when required by phone. Maintains concise, accurate records of data regarding donor referrals and recoveries. Maintains accurate information on all laboratory values, medications and diagnostic tests required to evaluate and manage all potential and/or actual donors. This also includes recording problems/incidents and reporting them in the established manner. Consults with other Transplant Network staff and/or DNWest Medical Director, as needed, on issues pertaining to the clinical and technical aspects of quality organ donor evaluation. Participates in post-donor and or post referral review with team members and appropriate management staff. Participates in appropriate follow-up with nurses, physicians, and other donor hospital staff, transplant center staff, and other organ procurement organizations (OPOs) per policy, as requested. May precept new DNWest staff, in conjunction with primary preceptor, in orientation to the process of response to referral. Manages "Backboard” cases: makes calls to determine case plan and moves referrals between I-transplant and Backboard as needed. As needed, helps with transportation arrangements for staff responding to referral and donor activity. Approves and assures judicious use of overtime. Takes sick calls and records them in the reporting system. Authorization Situations/Family Care Will access donor registries on all referrals 80 years old and younger. If First Person Authorization is identified, the RTC will attach the Document of Gift to the chart and ensure the CPC and hospital is aware of it. Evaluates potential donor family dynamics, in phone discussion with bedside staff and discloses information to DNWest's clinical leadership and/or FRC to assist with the distribution of resources to a case. May interact with families by phone when resources are limited, or the situation dictates. Contacts appropriate DNWest's resources in the event of potential media attention. Other Responsibilities Assist the DPC in the development and implementation of response to referral protocols specific for donor hospitals. This may include presentations and or in-services at critical care courses, orientation etc. Completes categorization of outcome of cases in ITX for eligibility criteria as outlined by Centers for Medicare and Medicaid Services (CMS). Categorizes referral outcomes for potential criteria as outlined in protocol. Reviews feedback on donors/referrals and the donor/referral management process to improve quality, as warranted. Participates in conference calls to review donation/referral activity and attends staff meetings and workshops as mandated. Participates in chart reviews and shares findings with management. Performs spot audits to asses for compliance after implementation of change or education. Works with Donation Services team (s) and Medical Director to review cases and activity to identify opportunities to improve outcomes. Professional/Personal Competency Maintains state of the art knowledge of end stage organ disease, organ recovery, donor maintenance, transplantation and organ preservation through appropriate professional organizations. Maintains critical care knowledge to ensure ability to function independently in donor hospitals, either internally or through external avenues. QUALIFICATIONS Compassionate, conscientious, ethical, and must possess strong interpersonal skills that will allow her/him to deal effectively with individuals or group of individuals, particularly a variety of medical professionals as well as donor families. Strong written and verbal communication skills and an ability to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives. Maintain strong organizational skills that will allow him/her to assess changing environments; be able to establish appropriate priorities; handle highly stressful situations in a calm, mature manner, using sufficient judgment and discretion at all times. Provide accurate assessments of job performance and recommend changes in policies, procedures, strategies and action plans. Qualified to perform donor evaluations and donor management without supervision. EDUCATION AND EXPERIENCE Bachelor's degree in biologic sciences or an equivalent degree/diploma/certification in an allied health field, i.e., Emergency Medical Technician/ Paramedics (EMT/P) or Respiratory Therapist. CA registered nurse license or certification as a Physician Assistant, or allied health field is preferred. DNWest requires the RTC to maintain a valid CA driver's license and current vehicle insurance based on CA minimum insurance coverage standards. Minimum 2 years' experience in critical care units or at least 2 years' experience in transplant and/or organ procurement preferred. Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance. Our job listings' compensation ranges include location-based differentials but may not be reflective of a candidate's final base salary. Location differentials are determined by an employee's home address, associated market data provided by government reporting and processed by Payroll. If selected, Donor Network West's Recruiting & Compensation Team will provide further detail! Salary data provided by third party sites do not accurately reflect our pay structure.

Sierra Donor Services (SDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at SDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We want people to join our team in the role of In-house Organ Recovery Coordinator with previous experience as a registered nurse (RN) in an ICU or critical care setting. This position will be the onsite In-house Organ Recovery Coordinator to facilitate all aspects of making organ donation happen. SUMMARY FUNCTION: The In-house Family Care Coordinator is responsible for providing support for organ donation activities within the assigned facility/facilities to maximize opportunities for organ donation. Provides consistency and promotes trust in the donation process by ensuring excellent donor evaluation, management, and organ yield. Works with donor hospital personnel, physicians, and Organ Recovery Coordinators (ORC's) or Donation Coordinators (DCs) to obtain organ and tissue authorization. Must utilize consistent communication and empathy for both the donor family and potential transplant recipients. Extensive on-call services and call duties are required. May assist with the bereavement program and provide care to both donor and non-donor families as applicable. MAJOR DUTIES AND RESPONSIBILITIES Provides extensive on call services to obtain authorization for organ and tissue donation. On-call responsibilities may be affected by increased donor activity, staffing shortages, etc. Facilitates the authorization process for potential organ and tissue donor families prior to, during and after death declaration. Evaluates potential donors. Assesses potential donor families, obtains appropriate authorization for donation, conducts Medical/Social History interview, and assists donor families through identification of potential end of life decisions, attending family meetings and providing donation information as needed. Responsible for medical management of donors prior to recovery activities. Directs the placement of anatomical gifts as necessary. Provides transplant surgeons with information necessary to determine appropriate recipients. Coordinates and assists in the surgical recovery of organs and perioperative management of the donor when necessary. Provides support to Hospital Development Coordinator, in the assigned facility, to identify formal and informal leaders, assesses their respective roles, degree of influence and needs. Works collaboratively with these leaders and utilizes their expertise to improve and promote donation. Assists in policy and procedure development. Functions as an expert clinical resource for the hospital regarding organ and tissue donation. Will visually assess donors, interpret charts, document information and communicate findings. Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient's current clinical course. Maintains communication with hospital staff and attending physician regarding the potential donor family's understanding of the prognosis and acts as a family advocate to the health care team as necessary. In the event of neurological deterioration and/or cardiac cessation, provides education to the potential donor family to include signs and symptoms of brain death, the process of diagnosing brain death, or cardiac cessation and withdrawal of support. As appropriate, discusses organ Family Care Coordinator and tissue donation opportunities with the potential donor family with the goal being to obtain authorization for donation. In the event the potential donor stabilizes and is no longer considered a potential organ donor, establishes an appropriate support system in collaboration with the health care staff, brings closure to the relationship with the family and returns if needed or requested. Provides appropriate information for the bereavement program to all potential organ and tissue donor families who wish to participate. As appropriate, provides a follow-up letter to donor families. Facilitates donor family and recipient communication in accordance with company policy and procedure. Performs other duties as assigned. PHYSICAL TRAITS: Walks, stands and sits. Must drive to on call assignments. Communicates verbally and in writing with donor families, hospital personnel and physicians. QUALIFICATIONS: Education Required: RN/PA/Paramedic or related health care degree or licensure or BA/BS preferred and equivalent work experience. OPO experience. Experience: Two to four years' Healthcare experience with families, counseling, bereavement and/or crisis intervention preferred. Licenses/ Certifications: Valid driver license with ability to pass MVR underwriting requirements. Computer Skills: Working knowledge of computers and basic data entry skills required.

Sierra Donor Services (SDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at SDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We want people to join our team in the role of In-house Recovery Coordinator with previous experience as a registered nurse (RN) in an ICU or critical care setting. This position will be the onsite In-house Organ Recovery Coordinator to facilitate all aspects of making organ donation happen. SUMMARY FUNCTION: The In-house Organ Recovery Coordinator is responsible for providing support for organ donation activities within the assigned facility/facilities to maximize opportunities for organ donation. Provides consistency and promotes trust in the donation process by ensuring excellent donor evaluation, management, and organ yield. The In-house Organ Recovery Coordinator works with potential donor families, hospital personnel and transplant hospitals to facilitate efficient recovery of organs and tissues for transplantation. Extensive on-call services and flexibility are required. Significant daily presence in assigned hospital is required. This position collaborates with the medical, nursing and other departments as necessary in the planning, design, implementation, evaluation and maintenance of educational and quality assurance programs related to donation. This position assists with public education and outreach projects. If you want to utilize your critical care skills with a higher level of autonomy and provide a lifeline to those waiting for an organ transplant, this is the job for you! COMPANY OVERVIEW AND MISSION Sierra Donor Services is a designated organ procurement organization (OPO) within the state of California - and is a member of the DCI Donor Services family. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Performs daily responsibilities to meet the needs of potential donors, donors, donor families, potential donor families, hospital personnel, physicians, and the OPO. Provides rapid on-site response to referrals. Primary responsibilities will occur in the assigned facility where employed. Increased donor activity, staffing shortages, etc. will require assuming responsibilities outside the primary area. . Evaluates potential donors. Assesses potential donor families, obtains appropriate authorization for donation, conducts Medical/Social History interview, and assists donor families through identification of potential end of life decisions, attending family meetings and providing donation information as needed. Responsible for medical management of donors prior to recovery activities. Directs the placement of anatomical gifts as necessary. Provides transplant surgeons with information necessary to determine appropriate recipients. Coordinates and assists in the surgical recovery of organs and perioperative management of the donor when necessary. Coordinates organ placement/organ allocation with transplant programs and surgeons. Provides information necessary to determine medical suitability of organs for designated recipients in accordance with regulatory guidelines including CMS, UNOS, AOPO and company policy. Coordinates with tissue services, as appropriate, to facilitate tissue recovery. Coordinates and assists in the surgical recovery of organs and peri-operative management. Assists in arranging transportation for organ recovery teams. Coordinates surgical recovery/packaging and arranges transportation of organs for transplant and/or research. Possesses a working knowledge of pulsatile preservation. Manages all lab specimens for shipment and delivery to laboratories in accordance with established policies. Provides support to Hospital Development Coordinator, in the assigned facility, to identify formal and informal leaders, assesses their respective roles, degree of influence and needs. Works collaboratively with these leaders and utilizes their expertise to improve and promote donation. Assists in policy and procedure development. Functions as an expert clinical resource for the hospital regarding organ and tissue donation. Participates in decision-making programs and committees in the hospital that have an influence on organ donation, promoting donation and seeking opportunities for further collaboration. Facilitates the donation process. Maintains high visibility by conducting rounds to all critical care units with medical teams and functioning as the designated resource within the hospital for all issues related to organ donation. Provides donor and referral follow-up to appropriate hospital staff one-on-one or by post-recovery conferences. In partnership with the In-House Donation Specialist (when applicable), develops, provides and evaluates in-house training and in-service educational programs on all aspects of the donation process for hospital staff. Also, collects and reports donation outcome data to various levels of clinical and administrative hospital staff. Documents hospital activities, updates hospital plans, goals, and critical issues in a timely manner on a regular basis. Performs other duties as assigned. PHYSICAL TRAITS: Talks and listens to donor families, hospital personnel, and physicians. Visually assesses donors. Reads charts and documents information. Walks, stands, and sits. Lifts and carries containers up to 70 lbs. Drives to and from donor hospitals. Must be able to stand for more than eight hours a day. Requires the ability to work under stress with numerous interruptions, distractions, and changing priorities. Must have a valid driver's license and ready access to reliable transportation. QUALIFICATIONS: Education Required: RN/PA or related health care degree or licensure. Or OPO experience commensurate with job requirements. Experience: Minimum one to two years experience as a Donation Coordinator or Organ Recovery Coordinator. Licenses/Certifications: Valid driver license required and ability to pass MVR underwriting requirements. May be required to use privately owned vehicle during the scope of company business. Computer Skills: Working knowledge of computers and basic data entry skills required. We offer a competitive compensation package including: Up to 176 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon Cell phone stipend Meal Per Diems when actively on cases **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Job Description Sierra Donor Services (SDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at SDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We want people to join our team in the role of In-house Recovery Coordinator with previous experience as a registered nurse (RN) in an ICU or critical care setting. This position will be the onsite In-house Organ Recovery Coordinator to facilitate all aspects of making organ donation happen. SUMMARY FUNCTION: The In-house Organ Recovery Coordinator is responsible for providing support for organ donation activities within the assigned facility/facilities to maximize opportunities for organ donation. Provides consistency and promotes trust in the donation process by ensuring excellent donor evaluation, management, and organ yield. The In-house Organ Recovery Coordinator works with potential donor families, hospital personnel and transplant hospitals to facilitate efficient recovery of organs and tissues for transplantation. Extensive on-call services and flexibility are required. Significant daily presence in assigned hospital is required. This position collaborates with the medical, nursing and other departments as necessary in the planning, design, implementation, evaluation and maintenance of educational and quality assurance programs related to donation. This position assists with public education and outreach projects. If you want to utilize your critical care skills with a higher level of autonomy and provide a lifeline to those waiting for an organ transplant, this is the job for you! COMPANY OVERVIEW AND MISSION Sierra Donor Services is a designated organ procurement organization (OPO) within the state of California - and is a member of the DCI Donor Services family. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Performs daily responsibilities to meet the needs of potential donors, donors, donor families, potential donor families, hospital personnel, physicians, and the OPO. Provides rapid on-site response to referrals. Primary responsibilities will occur in the assigned facility where employed. Increased donor activity, staffing shortages, etc. will require assuming responsibilities outside the primary area. . Evaluates potential donors. Assesses potential donor families, obtains appropriate authorization for donation, conducts Medical/Social History interview, and assists donor families through identification of potential end of life decisions, attending family meetings and providing donation information as needed. Responsible for medical management of donors prior to recovery activities. Directs the placement of anatomical gifts as necessary. Provides transplant surgeons with information necessary to determine appropriate recipients. Coordinates and assists in the surgical recovery of organs and perioperative management of the donor when necessary. Coordinates organ placement/organ allocation with transplant programs and surgeons. Provides information necessary to determine medical suitability of organs for designated recipients in accordance with regulatory guidelines including CMS, UNOS, AOPO and company policy. Coordinates with tissue services, as appropriate, to facilitate tissue recovery. Coordinates and assists in the surgical recovery of organs and peri-operative management. Assists in arranging transportation for organ recovery teams. Coordinates surgical recovery/packaging and arranges transportation of organs for transplant and/or research. Possesses a working knowledge of pulsatile preservation. Manages all lab specimens for shipment and delivery to laboratories in accordance with established policies. Provides support to Hospital Development Coordinator, in the assigned facility, to identify formal and informal leaders, assesses their respective roles, degree of influence and needs. Works collaboratively with these leaders and utilizes their expertise to improve and promote donation. Assists in policy and procedure development. Functions as an expert clinical resource for the hospital regarding organ and tissue donation. Participates in decision-making programs and committees in the hospital that have an influence on organ donation, promoting donation and seeking opportunities for further collaboration. Facilitates the donation process. Maintains high visibility by conducting rounds to all critical care units with medical teams and functioning as the designated resource within the hospital for all issues related to organ donation. Provides donor and referral follow-up to appropriate hospital staff one-on-one or by post-recovery conferences. In partnership with the In-House Donation Specialist (when applicable), develops, provides and evaluates in-house training and in-service educational programs on all aspects of the donation process for hospital staff. Also, collects and reports donation outcome data to various levels of clinical and administrative hospital staff. Documents hospital activities, updates hospital plans, goals, and critical issues in a timely manner on a regular basis. Performs other duties as assigned. PHYSICAL TRAITS: Talks and listens to donor families, hospital personnel, and physicians. Visually assesses donors. Reads charts and documents information. Walks, stands, and sits. Lifts and carries containers up to 70 lbs. Drives to and from donor hospitals. Must be able to stand for more than eight hours a day. Requires the ability to work under stress with numerous interruptions, distractions, and changing priorities. Must have a valid driver's license and ready access to reliable transportation. QUALIFICATIONS: Education Required: RN/PA or related health care degree or licensure. Or OPO experience commensurate with job requirements. Experience: Minimum one to two years experience as a Donation Coordinator or Organ Recovery Coordinator. Licenses/Certifications: Valid driver license required and ability to pass MVR underwriting requirements. May be required to use privately owned vehicle during the scope of company business. Computer Skills: Working knowledge of computers and basic data entry skills required. We offer a competitive compensation package including: Up to 176 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon Cell phone stipend Meal Per Diems when actively on cases **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Sierra Donor Services (SDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at SDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We want people to join our team in the role of Inhouse Recovery Coordinator with previous experience as a registered nurse (RN) in an ICU or critical care setting. This position will be the onsite Organ Recovery Coordinator at Santa Rosa Memorial Hospital to facilitate all aspects of making organ donation happen. SUMMARY FUNCTION: The In-house Organ Recovery Coordinator is responsible for providing support for organ donation activities within the assigned facility/facilities to maximize opportunities for organ donation. Provides consistency and promotes trust in the donation process by ensuring excellent donor evaluation, management, and organ yield. The In-house Organ Recovery Coordinator works with potential donor families, hospital personnel and transplant hospitals to facilitate efficient recovery of organs and tissues for transplantation. Extensive on-call services and flexibility are required. Significant daily presence in assigned hospital is required. This position collaborates with the medical, nursing and other departments as necessary in the planning, design, implementation, evaluation and maintenance of educational and quality assurance programs related to donation. This position assists with public education and outreach projects. If you want to utilize your critical care skills with a higher level of autonomy and provide a lifeline to those waiting for an organ transplant, this is the job for you! COMPANY OVERVIEW AND MISSION Sierra Donor Services is a designated organ procurement organization (OPO) within the state of California - and is a member of the DCI Donor Services family. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Performs daily responsibilities to meet the needs of potential donors, donors, donor families, potential donor families, hospital personnel, physicians, and the OPO. Provides rapid on-site response to referrals. Primary responsibilities will occur in the assigned facility where employed. Increased donor activity, staffing shortages, etc. will require assuming responsibilities outside the primary area. Evaluates potential donors. Assesses potential donor families, obtains appropriate authorization for donation, conducts Medical/Social History interview, and assists donor families through identification of potential end of life decisions, attending family meetings and providing donation information as needed. Responsible for medical management of donors prior to recovery activities. Directs the placement of anatomical gifts as necessary. Provides transplant surgeons with information necessary to determine appropriate recipients. Coordinates and assists in the surgical recovery of organs and perioperative management of the donor when necessary. Coordinates organ placement/organ allocation with transplant programs and surgeons. Provides information necessary to determine medical suitability of organs for designated recipients in accordance with regulatory guidelines including CMS, UNOS, AOPO and company policy. Coordinates with tissue services, as appropriate, to facilitate tissue recovery. Coordinates and assists in the surgical recovery of organs and peri-operative management. Assists in arranging transportation for organ recovery teams. Coordinates surgical recovery/packaging and arranges transportation of organs for transplant and/or research. Possesses a working knowledge of pulsatile preservation. Manages all lab specimens for shipment and delivery to laboratories in accordance with established policies. Provides support to Hospital Development Coordinator, in the assigned facility, to identify formal and informal leaders, assesses their respective roles, degree of influence and needs. Works collaboratively with these leaders and utilizes their expertise to improve and promote donation. Assists in policy and procedure development. Functions as an expert clinical resource for the hospital regarding organ and tissue donation. Participates in decision-making programs and committees in the hospital that have an influence on organ donation, promoting donation and seeking opportunities for further collaboration. Facilitates the donation process. Maintains high visibility by conducting rounds to all critical care units with medical teams and functioning as the designated resource within the hospital for all issues related to organ donation. Provides donor and referral follow-up to appropriate hospital staff one-on-one or by post-recovery conferences. In partnership with the In-House Donation Specialist (when applicable), develops, provides and evaluates in-house training and in-service educational programs on all aspects of the donation process for hospital staff. Also, collects and reports donation outcome data to various levels of clinical and administrative hospital staff. Documents hospital activities, updates hospital plans, goals, and critical issues in a timely manner on a regular basis. Performs other duties as assigned. PHYSICAL TRAITS: Talks and listens to donor families, hospital personnel, and physicians. Visually assesses donors. Reads charts and documents information. Walks, stands, and sits. Lifts and carries containers up to 70 lbs. Drives to and from donor hospitals. Must be able to stand for more than eight hours a day. Requires the ability to work under stress with numerous interruptions, distractions, and changing priorities. Must have a valid driver's license and ready access to reliable transportation. QUALIFICATIONS: Education Required: RN/PA or related health care degree or licensure. Or OPO experience commensurate with job requirements. Experience: Minimum one to two years experience as a Donation Coordinator or Organ Recovery Coordinator. Licenses/Certifications: Valid driver license required and ability to pass MVR underwriting requirements. May be required to use privately owned vehicle during the scope of company business. Computer Skills: Working knowledge of computers and basic data entry skills required. We offer a competitive compensation package including: Up to 176 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon Cell phone stipend Meal Per Diems when actively on cases **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Job Description Sierra Donor Services (SDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at SDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We want people to join our team in the role of Inhouse Recovery Coordinator with previous experience as a registered nurse (RN) in an ICU or critical care setting. This position will be the onsite Organ Recovery Coordinator at Santa Rosa Memorial Hospital to facilitate all aspects of making organ donation happen. SUMMARY FUNCTION: The In-house Organ Recovery Coordinator is responsible for providing support for organ donation activities within the assigned facility/facilities to maximize opportunities for organ donation. Provides consistency and promotes trust in the donation process by ensuring excellent donor evaluation, management, and organ yield. The In-house Organ Recovery Coordinator works with potential donor families, hospital personnel and transplant hospitals to facilitate efficient recovery of organs and tissues for transplantation. Extensive on-call services and flexibility are required. Significant daily presence in assigned hospital is required. This position collaborates with the medical, nursing and other departments as necessary in the planning, design, implementation, evaluation and maintenance of educational and quality assurance programs related to donation. This position assists with public education and outreach projects. If you want to utilize your critical care skills with a higher level of autonomy and provide a lifeline to those waiting for an organ transplant, this is the job for you! COMPANY OVERVIEW AND MISSION Sierra Donor Services is a designated organ procurement organization (OPO) within the state of California - and is a member of the DCI Donor Services family. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Performs daily responsibilities to meet the needs of potential donors, donors, donor families, potential donor families, hospital personnel, physicians, and the OPO. Provides rapid on-site response to referrals. Primary responsibilities will occur in the assigned facility where employed. Increased donor activity, staffing shortages, etc. will require assuming responsibilities outside the primary area. Evaluates potential donors. Assesses potential donor families, obtains appropriate authorization for donation, conducts Medical/Social History interview, and assists donor families through identification of potential end of life decisions, attending family meetings and providing donation information as needed. Responsible for medical management of donors prior to recovery activities. Directs the placement of anatomical gifts as necessary. Provides transplant surgeons with information necessary to determine appropriate recipients. Coordinates and assists in the surgical recovery of organs and perioperative management of the donor when necessary. Coordinates organ placement/organ allocation with transplant programs and surgeons. Provides information necessary to determine medical suitability of organs for designated recipients in accordance with regulatory guidelines including CMS, UNOS, AOPO and company policy. Coordinates with tissue services, as appropriate, to facilitate tissue recovery. Coordinates and assists in the surgical recovery of organs and peri-operative management. Assists in arranging transportation for organ recovery teams. Coordinates surgical recovery/packaging and arranges transportation of organs for transplant and/or research. Possesses a working knowledge of pulsatile preservation. Manages all lab specimens for shipment and delivery to laboratories in accordance with established policies. Provides support to Hospital Development Coordinator, in the assigned facility, to identify formal and informal leaders, assesses their respective roles, degree of influence and needs. Works collaboratively with these leaders and utilizes their expertise to improve and promote donation. Assists in policy and procedure development. Functions as an expert clinical resource for the hospital regarding organ and tissue donation. Participates in decision-making programs and committees in the hospital that have an influence on organ donation, promoting donation and seeking opportunities for further collaboration. Facilitates the donation process. Maintains high visibility by conducting rounds to all critical care units with medical teams and functioning as the designated resource within the hospital for all issues related to organ donation. Provides donor and referral follow-up to appropriate hospital staff one-on-one or by post-recovery conferences. In partnership with the In-House Donation Specialist (when applicable), develops, provides and evaluates in-house training and in-service educational programs on all aspects of the donation process for hospital staff. Also, collects and reports donation outcome data to various levels of clinical and administrative hospital staff. Documents hospital activities, updates hospital plans, goals, and critical issues in a timely manner on a regular basis. Performs other duties as assigned. PHYSICAL TRAITS: Talks and listens to donor families, hospital personnel, and physicians. Visually assesses donors. Reads charts and documents information. Walks, stands, and sits. Lifts and carries containers up to 70 lbs. Drives to and from donor hospitals. Must be able to stand for more than eight hours a day. Requires the ability to work under stress with numerous interruptions, distractions, and changing priorities. Must have a valid driver's license and ready access to reliable transportation. QUALIFICATIONS: Education Required: RN/PA or related health care degree or licensure. Or OPO experience commensurate with job requirements. Experience: Minimum one to two years experience as a Donation Coordinator or Organ Recovery Coordinator. Licenses/Certifications: Valid driver license required and ability to pass MVR underwriting requirements. May be required to use privately owned vehicle during the scope of company business. Computer Skills: Working knowledge of computers and basic data entry skills required. We offer a competitive compensation package including: Up to 176 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon Cell phone stipend Meal Per Diems when actively on cases **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Job DescriptionDonor Network West's mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service. GENERAL JOB FUNCTION The Family Resource Coordinator works with donor hospital personnel, physicians, and the Donor Network West team to facilitate a donation discussion and the organ and tissue authorization process. The primary responsibility is to initiate the donation discussion and request for organ and tissue donation or notify the Notifying Party of donor designation. The Family Resource Coordinate also immediately responds to donor referrals to assess family needs as requested by the hospital, family and or resource/transplant coordinator. He/she must utilize consistent communication and empathy for both the donor family and potential transplant recipients. The individual must be compassionate, conscientious, and ethical, and must possess strong interpersonal skills which will allow her/him to deal effectively with conflict resolution, donor families in grief/crisis, individuals or groups and a variety of medical professionals. This position requires strong conflict management skills as well as written and verbal communication skill; and an ability to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives. JOB DUTIES AND RESPONSIBILITIES Works with Donor Network West staff and hospital staff to ensure that the Authorizing Party is identified per Uniform Anatomical Gift Act guidelines. Determine family dynamics and assess the family's understanding of the patient's prognosis, when appropriate initiate the donation discussion. Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during and after death declaration. Provides families with the detailed information required to give legal informed authorization for anatomical donation. Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure. Initiates frequent huddles with hospital and Donor Network West staff to ensure that the Authorizing Party/Notifying Party is presented the opportunity for donation or donor designation notification in the most appropriate time frame and manner. Access donor registries to determine prior authorization for donation. Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process. Will communicate directly with donor families, hospital personnel, physicians and DNW staff. Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary for organ recovery consistent with DNW policy and procedure. Completes the Uniform Donor Risk Assessment Interview (UDRAI) with appropriate historian per DNW policy and procedure and obtains follow-up information if required. Visually assesses donors, interpret charts, document information and communicate findings. Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient's current clinical course. Maintains communication with hospital staff and attending physician regarding the potential donor family's understanding of the prognosis and acts as a family advocate to the health care team as necessary. Provides education and relevant materials to hospital staff on the authorization and family process as well as the benefits of organ and tissue donation and services provided by Donor Network West to grieving families. Provides excellent customer service to internal and external partners. Collaborates with hospital staff to provide bereavement support as applicable. Collaborates with hospital staff to obtain administrative authorization when appropriate. Provides education to hospital staff regarding authorization, family care process and donation process. Responsibilities may be affected by increased donor activity. Performs other duties as assigned. QUALIFICATIONS Possess knowledge of medical and legal principles of authorization, donor evaluation, and management. Has ability to communicate and present information effectively and concisely within a team environment. Has ability to work productively both independently, and as a team participant with accountability to all other team members. Proactive team player who must uphold the core values of the organization which include passion, integrity, and team work. Has strong conflict management skills as well as excellent written and verbal communication skills. Multi-lingual skills are beneficial. The most common languages spoken are Spanish, Mandarin, Cantonese, and Vietnamese. Compassionate, conscientious, and ethical, and must possess strong interpersonal skills which will allow her/him to deal effectively with conflict resolution, donor families in crisis, individuals or groups and a variety of medical professionals. Able to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives. Maintain strong organizational skills that will allow him/her to assess changing environments establish appropriate priorities, handle highly stressful situations in a calm, mature manner, using sufficient judgment and discretion at all times. This individual must also provide accurate assessments of job performance and recommend changes in policies, procedures, strategies and action plans. Thrives in a fast-paced dynamic environment and adjusts to new priorities as required. EDUCATION AND EXPERIENCE A degree in biologic sciences or social sciences or an equivalent degree/diploma/certification as a Counselor or allied health field or one year equivalent OPO experience. At least two years' of experience in working with families, counseling, bereavement and/or crisis intervention preferred. Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance. Our job listings' compensation ranges include location-based differentials but may not be reflective of a candidate's final base salary. Location differentials are determined by an employee's home address, associated market data provided by government reporting and processed by Payroll. If selected, Donor Network West's Recruiting & Compensation Team will provide further detail! Salary data provided by third party sites do not accurately reflect our pay structure.

Job DescriptionDonor Network West's mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service. POSITION SUMMARY The Family Resource Coordinator I (FRC) works with donor hospital personnel, physicians, and the DNWest team to facilitate a donation discussion and the organ and tissue authorization process. The primary responsibility is to initiate the donation discussion and request for organ and tissue donation or notify the Notifying Party (NP) of donor designation. The FRC I also immediately responds to donor referrals to assess family needs as requested by the hospital, family, and or resource/transplant coordinator. This role must utilize consistent communication and empathy for both the donor family and potential transplant recipients. The individual must be compassionate, conscientious, and ethical, and must possess strong interpersonal skills which will allow her/him to deal effectively with conflict resolution, donor families in grief/crisis, individuals or groups and a variety of medical professionals. This position requires strong conflict management skills as well as written and verbal communication skill; and an ability to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Works with DNWest's staff and hospital staff to ensure that the authorizing party is identified per Uniform Anatomical Gift Act (UAGA)guidelines. Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during, and after death declaration. Provides families with the detailed information required to give legal informed authorization for anatomical donation. Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure. Initiates frequent huddles with hospital and DNWest's staff to ensure that the Authorizing Party/Notifying Party is presented the opportunity for donation or donor designation notification in the most appropriate time frame and manner. Accesses donor registries to determine prior authorization for donation. Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process. Will communicate directly with donor families, hospital personnel, physicians, and DNWest's staff. Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary for organ recovery consistent with DNWest policy and procedure. Completes the Uniform Donor Risk Assessment Interview (UDRAI) with appropriate historian per DNWest's policy and procedure and obtains follow-up information if required. Visually assesses donors, interpret charts, document information, and communicate findings. Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient's current clinical course. Maintains communication with hospital staff and attending physician regarding the potential donor family's understanding of the prognosis and acts as a family advocate to the health care team as necessary. Provides education and relevant materials to hospital staff on the authorization and family process as well as the benefits of organ and tissue donation and services provided by DNWest to grieving families. Provides excellent customer service to internal and external partners. Collaborates with hospital staff to provide bereavement support as applicable. Collaborates with hospital staff to obtain administrative authorization when appropriate. Provides education to hospital staff regarding authorization, family care process, and donation process. Responsibilities may be affected by increased donor activity. Performs other duties as assigned. Family Resource Coordinator I Must completing onboarding process and be a FRC I for a minimum of 12 months before applying for advancement. Builds positive, professional relationships with all DNWest's teams while maintaining and promoting the DNWest's culture. Represents organ and tissue donation equally. Possesses strong interpersonal skills with an ability to work effectively with all stakeholders, particularly with medical professionals, and donor families. Manages highly stressful situations in a calm and professional manner by using sufficient judgment and discretion at all times. Ability to productively work independently and as a team participant. Accountable to the team and works with the team to meet DNWest's strategic goals. Presents feedback effectively, maintaining positive relationships, and utilizing customer service skills. Maintains personal/professional balance; works toward resiliency. Maintains authorization rate within acceptable best practice expectations. Onsite Presence Secures and maintains positive hospital leadership, physician, nurse and ancillary care staff relationships. Able to share action plans with DNWest and hospital teams. Maintains a supportive onsite presence as appropriate. Provides conflict resolution. Utilizes critical thinking skills in the moment to achieve the desired end result Assessment and Planning Visually assesses donors, interpret charts, document information and communicates findings. Communicates and collaborates with the attending physician and other members of the healthcare team to establish rapport, provide education on the benefits of donation, and ensure a collaborative planned approach for the donation discussion and authorization process. Maintains communication with hospital staff and attending physician regarding the potential donor family's understanding of the prognosis and acts as a family advocate to the health care team as necessary. Donation Discussion and Family Support Facilitates the donation discussion and authorization process using the Dual Advocacy Fundamentals for potential organ and tissue donor families prior to, during and after death declaration. Provides donation discussion core elements, effectively advocates for donation, and accurately completes authorization documentation. Utilizes the Dual Advocacy fundamentals. Accesses all pertinent donor registries and assesses for a Document of Gift. Able to complete all required documentation and authorization forms. Effectively guides and documents the Donor Risk Assessment Interview. Assists with the bereavement support, answers questions, and provide care to both donor and non-donor families as applicable. Completes calls during the donation process (daily update call, post OR call) when the onsite Clinical Coordinator requests assistance or when appropriate. QUALIFICATIONS Possess knowledge of medical and legal principles of authorization, donor evaluation, and management. Has ability to communicate and present information effectively and concisely within a team environment. Has ability to work productively both independently, and as a team participant with accountability to all other team members. Proactive team player who must uphold the core values of the organization which include passion, integrity, and teamwork. Has strong conflict management skills as well as excellent written, and verbal communications kills. Multi-lingual skills are beneficial. The most common languages spoken are Spanish, Mandarin, Cantonese, and Vietnamese. Compassionate, conscientious, and ethical, and must possess strong interpersonal skills which will allow her/him to deal effectively with conflict resolution, donor families in crisis, individuals or groups, and a variety of medical professionals. Able to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives. Maintain strong organizational skills that will allow him/her to assess changing environments establish appropriate priorities, handle highly stressful situations in a calm, mature manner, using sufficient judgment and discretion at all times. This individual must also provide accurate assessments of job performance and recommend changes in policies, procedures, strategies and action plans. Thrives in a fast-paced dynamic environment and adjusts to new priorities as required. EDUCATION AND EXPERIENCE A degree in biological sciences or social sciences or an equivalent degree/diploma/certification as a Counselor or allied health field or one year equivalent Organ Procurement Organization (OPO)experience. At least 2 years' of experience in working with families, counseling, bereavement, and/or crisis intervention preferred. Bilingual in English and Spanish preferred Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance. Our job listings' compensation ranges include location-based differentials but may not be reflective of a candidate's final base salary. Location differentials are determined by an employee's home address, associated market data provided by government reporting and processed by Payroll. If selected, Donor Network West's Recruiting & Compensation Team will provide further detail! Salary data provided by third party sites do not accurately reflect our pay structure.

Donor Network West's mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service. POSITION SUMMARY The Family Resource Coordinator I (FRC) works with donor hospital personnel, physicians, and the DNWest team to facilitate a donation discussion and the organ and tissue authorization process. The primary responsibility is to initiate the donation discussion and request for organ and tissue donation or notify the Notifying Party (NP) of donor designation. The FRC I also immediately responds to donor referrals to assess family needs as requested by the hospital, family, and or resource/transplant coordinator. This role must utilize consistent communication and empathy for both the donor family and potential transplant recipients. The individual must be compassionate, conscientious, and ethical, and must possess strong interpersonal skills which will allow her/him to deal effectively with conflict resolution, donor families in grief/crisis, individuals or groups and a variety of medical professionals. This position requires strong conflict management skills as well as written and verbal communication skill; and an ability to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Works with DNWest's staff and hospital staff to ensure that the authorizing party is identified per Uniform Anatomical Gift Act (UAGA)guidelines. Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during, and after death declaration. Provides families with the detailed information required to give legal informed authorization for anatomical donation. Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure. Initiates frequent huddles with hospital and DNWest's staff to ensure that the Authorizing Party/Notifying Party is presented the opportunity for donation or donor designation notification in the most appropriate time frame and manner. Accesses donor registries to determine prior authorization for donation. Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process. Will communicate directly with donor families, hospital personnel, physicians, and DNWest's staff. Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary for organ recovery consistent with DNWest policy and procedure. Completes the Uniform Donor Risk Assessment Interview (UDRAI) with appropriate historian per DNWest's policy and procedure and obtains follow-up information if required. Visually assesses donors, interpret charts, document information, and communicate findings. Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient's current clinical course. Maintains communication with hospital staff and attending physician regarding the potential donor family's understanding of the prognosis and acts as a family advocate to the health care team as necessary. Provides education and relevant materials to hospital staff on the authorization and family process as well as the benefits of organ and tissue donation and services provided by DNWest to grieving families. Provides excellent customer service to internal and external partners. Collaborates with hospital staff to provide bereavement support as applicable. Collaborates with hospital staff to obtain administrative authorization when appropriate. Provides education to hospital staff regarding authorization, family care process, and donation process. Responsibilities may be affected by increased donor activity. Performs other duties as assigned. Family Resource Coordinator I Must completing onboarding process and be a FRC I for a minimum of 12 months before applying for advancement. Builds positive, professional relationships with all DNWest's teams while maintaining and promoting the DNWest's culture. Represents organ and tissue donation equally. Possesses strong interpersonal skills with an ability to work effectively with all stakeholders, particularly with medical professionals, and donor families. Manages highly stressful situations in a calm and professional manner by using sufficient judgment and discretion at all times. Ability to productively work independently and as a team participant. Accountable to the team and works with the team to meet DNWest's strategic goals. Presents feedback effectively, maintaining positive relationships, and utilizing customer service skills. Maintains personal/professional balance; works toward resiliency. Maintains authorization rate within acceptable best practice expectations. Onsite Presence Secures and maintains positive hospital leadership, physician, nurse and ancillary care staff relationships. Able to share action plans with DNWest and hospital teams. Maintains a supportive onsite presence as appropriate. Provides conflict resolution. Utilizes critical thinking skills in the moment to achieve the desired end result Assessment and Planning Visually assesses donors, interpret charts, document information and communicates findings. Communicates and collaborates with the attending physician and other members of the healthcare team to establish rapport, provide education on the benefits of donation, and ensure a collaborative planned approach for the donation discussion and authorization process. Maintains communication with hospital staff and attending physician regarding the potential donor family's understanding of the prognosis and acts as a family advocate to the health care team as necessary. Donation Discussion and Family Support Facilitates the donation discussion and authorization process using the Dual Advocacy Fundamentals for potential organ and tissue donor families prior to, during and after death declaration. Provides donation discussion core elements, effectively advocates for donation, and accurately completes authorization documentation. Utilizes the Dual Advocacy fundamentals. Accesses all pertinent donor registries and assesses for a Document of Gift. Able to complete all required documentation and authorization forms. Effectively guides and documents the Donor Risk Assessment Interview. Assists with the bereavement support, answers questions, and provide care to both donor and non-donor families as applicable. Completes calls during the donation process (daily update call, post OR call) when the onsite Clinical Coordinator requests assistance or when appropriate. QUALIFICATIONS Possess knowledge of medical and legal principles of authorization, donor evaluation, and management. Has ability to communicate and present information effectively and concisely within a team environment. Has ability to work productively both independently, and as a team participant with accountability to all other team members. Proactive team player who must uphold the core values of the organization which include passion, integrity, and teamwork. Has strong conflict management skills as well as excellent written, and verbal communications kills. Multi-lingual skills are beneficial. The most common languages spoken are Spanish, Mandarin, Cantonese, and Vietnamese. Compassionate, conscientious, and ethical, and must possess strong interpersonal skills which will allow her/him to deal effectively with conflict resolution, donor families in crisis, individuals or groups, and a variety of medical professionals. Able to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives. Maintain strong organizational skills that will allow him/her to assess changing environments establish appropriate priorities, handle highly stressful situations in a calm, mature manner, using sufficient judgment and discretion at all times. This individual must also provide accurate assessments of job performance and recommend changes in policies, procedures, strategies and action plans. Thrives in a fast-paced dynamic environment and adjusts to new priorities as required. EDUCATION AND EXPERIENCE A degree in biological sciences or social sciences or an equivalent degree/diploma/certification as a Counselor or allied health field or one year equivalent Organ Procurement Organization (OPO)experience. At least 2 years' of experience in working with families, counseling, bereavement, and/or crisis intervention preferred. Bilingual in English and Spanish preferred Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance. Our job listings' compensation ranges include location-based differentials but may not be reflective of a candidate's final base salary. Location differentials are determined by an employee's home address, associated market data provided by government reporting and processed by Payroll. If selected, Donor Network West's Recruiting & Compensation Team will provide further detail! Salary data provided by third party sites do not accurately reflect our pay structure.

Job DescriptionDonor Network West's mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service. POSITION SUMMARY The In-House Coordinator manages elements of hospital development, clinical, and family care as the primary resource for their assigned donor hospital(s). The In-House Coordinator is primarily responsible for developing and implementing hospital strategic plans, responding to donor referrals, authorizing donation and clinical management of donors to enhance eye, organ, and tissue donation within the assigned hospital(s). This includes being a consistent, trustful and collaborative representative of DNWest. This role will also collaborate, as necessary, with other departments within DNWest and with external tissue banks to perform these functions. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Hospital ServicesStrategic Planning: Takes primary responsibility for hospital donation strategy, development and organ and tissue donation performance. Sets quarterly and yearly goals to continuously improve performance that is consistent with DNWest organizational goals and strategic plans. Presents plans and strategy to hospital administration, physicians, and nursing staff. Relationships/Communication/Education: Secures and maintains visibility by rounding in all relevant units and positive hospital leadership/physician relationships. Provides concise written communications to external and internal partners. Provides conflict resolution as needed. Negotiates DNWest needs and necessary services with physicians, nurses, and ancillary services prior to and during organ and tissue donor cases. Responsible for acquiring and providing hospital feedback after referrals and donors. Conducts donor council meetings, participates in post donation After Action Review/Debrief meetings with physicians, nurses, and ancillary staff involved. Continuously performs on-site meetings and trainings in assigned hospitals. Participates in community events surrounding assigned hospital(s) such as Donate Life Month, as well as community based donation promotion activities as needed. Metrics Analyzes trends in donation processes. Maintains referral and donation process metrics. Participates in the medical record review process to identify potential referrals. Regulatory Requirements: Ensures current hospital affiliation agreement is maintained at all assigned hospitals. Responsible for hospital program site maintenance by ensuring all regulatory requirements are met as scheduled, including medical record review, hospital policies related to donation, hospital strategic plans. Referral Response Responds and provides onsite consultation to hospitals that refer potential organ and tissue donors. Conducts a thorough chart review and determines medical suitability in conjunction with other clinical personnel. Documents information in DNWest's electronic records. Family Services Works in the capacity of Family Resource Coordinator in assigned facility(s). Assesses potential donor families, obtains appropriate authorization or notification for donation. Completes the Uniform Donor Risk Assessment Interview with appropriate historian per DNWest's policy and procedure and obtains follow-up information if required. Collaborates with hospital staff to obtain administrative authorization when appropriate. Clinical Services Assesses hemodynamic stability, performs donor physical assessment, and develops strategies in conjunction with DNWest's clinical staff to maintain organ function. Consults with the health care team regarding the preservation of organs for donation, brain death declaration, and tests ordered for evaluation of potential organ donors. Obtains, labels, and packages specimens for testing. Maintains critical care knowledge and critical thinking skills to effectively and independently manage brain dead and donation after cardiac death donors using approved donor protocols and develops action plan with clinical team as needed. Facilitates transfer of donors to the DNWest recovery facility in San Ramon. Communicates with the coroner/medical examiner and collaborates with plan for release for donation, and plan for remains post recovery. Initiates communication and collaboration with appropriate support resources throughout the donation process. Administration Maintains complete and accurate business and expense reports. Attends staff meetings and other training programs as needed. QUALIFICATIONS Demonstrated ability to work autonomously in dynamic and demanding environments. Ability to communicate and present information effectively and concisely within a team environment. Compassionate, conscientious, and ethical, and must possess strong interpersonal skills to deal effectively with conflict resolution, donor families in crisis, individuals or groups and a variety of medical professionals. Strong conflict management skills as well as written and verbal communication skill; and an ability to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives. Possess strong strategic skills, understand the hospital and community education needs of the organization and effectively formulate a plan of response. Able to clearly communicate this plan to organizational staff, as well as internal/external stakeholders. Extensive knowledge of public speaking, hospital/business development, family care, and clinical management. Maintains strong organizational skills and can assess changing environments, establishes appropriate priorities, handles highly stressful situations in a calm, professional manner, using sufficient judgment and discretion at all times. Provides accurate assessments of job performance and recommends changes in policies, procedures, strategies, and action plans. EDUCATION AND EXPERIENCE Bachelor's degree in nursing, biological sciences, business health administration, social sciences or an equivalent degree/diploma/certification as a counselor or allied health field or 2 years previous experience in the same role at an Organ Procurement Organization. 2 - 3 years' experience within a hospital system. Experience in collaboration, education, and negotiation with governmental regulatory bodies and key regulatory personnel. Must have the ability to travel within the DNWest service area by car. Must maintain a valid driver's license and current vehicle insurance based on applicable state minimum insurance coverage standards. Experience in presenting information, data, trends, and strategies to executive leadership, health care leaders, public groups, and other professionals. Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance. Our job listings' compensation ranges include location-based differentials but may not be reflective of a candidate's final base salary. Location differentials are determined by an employee's home address, associated market data provided by government reporting and processed by Payroll. If selected, Donor Network West's Recruiting & Compensation Team will provide further detail! Salary data provided by third party sites do not accurately reflect our pay structure.

Donor Network West's mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service. POSITION SUMMARY The In-House Coordinator manages elements of hospital development, clinical, and family care as the primary resource for their assigned donor hospital(s). The In-House Coordinator is primarily responsible for developing and implementing hospital strategic plans, responding to donor referrals, authorizing donation and clinical management of donors to enhance eye, organ, and tissue donation within the assigned hospital(s). This includes being a consistent, trustful and collaborative representative of DNWest. This role will also collaborate, as necessary, with other departments within DNWest and with external tissue banks to perform these functions. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Hospital ServicesStrategic Planning: Takes primary responsibility for hospital donation strategy, development and organ and tissue donation performance. Sets quarterly and yearly goals to continuously improve performance that is consistent with DNWest organizational goals and strategic plans. Presents plans and strategy to hospital administration, physicians, and nursing staff. Relationships/Communication/Education: Secures and maintains visibility by rounding in all relevant units and positive hospital leadership/physician relationships. Provides concise written communications to external and internal partners. Provides conflict resolution as needed. Negotiates DNWest needs and necessary services with physicians, nurses, and ancillary services prior to and during organ and tissue donor cases. Responsible for acquiring and providing hospital feedback after referrals and donors. Conducts donor council meetings, participates in post donation After Action Review/Debrief meetings with physicians, nurses, and ancillary staff involved. Continuously performs on-site meetings and trainings in assigned hospitals. Participates in community events surrounding assigned hospital(s) such as Donate Life Month, as well as community based donation promotion activities as needed. Metrics Analyzes trends in donation processes. Maintains referral and donation process metrics. Participates in the medical record review process to identify potential referrals. Regulatory Requirements: Ensures current hospital affiliation agreement is maintained at all assigned hospitals. Responsible for hospital program site maintenance by ensuring all regulatory requirements are met as scheduled, including medical record review, hospital policies related to donation, hospital strategic plans. Referral Response Responds and provides onsite consultation to hospitals that refer potential organ and tissue donors. Conducts a thorough chart review and determines medical suitability in conjunction with other clinical personnel. Documents information in DNWest's electronic records. Family Services Works in the capacity of Family Resource Coordinator in assigned facility(s). Assesses potential donor families, obtains appropriate authorization or notification for donation. Completes the Uniform Donor Risk Assessment Interview with appropriate historian per DNWest's policy and procedure and obtains follow-up information if required. Collaborates with hospital staff to obtain administrative authorization when appropriate. Clinical Services Assesses hemodynamic stability, performs donor physical assessment, and develops strategies in conjunction with DNWest's clinical staff to maintain organ function. Consults with the health care team regarding the preservation of organs for donation, brain death declaration, and tests ordered for evaluation of potential organ donors. Obtains, labels, and packages specimens for testing. Maintains critical care knowledge and critical thinking skills to effectively and independently manage brain dead and donation after cardiac death donors using approved donor protocols and develops action plan with clinical team as needed. Facilitates transfer of donors to the DNWest recovery facility in San Ramon. Communicates with the coroner/medical examiner and collaborates with plan for release for donation, and plan for remains post recovery. Initiates communication and collaboration with appropriate support resources throughout the donation process. Administration Maintains complete and accurate business and expense reports. Attends staff meetings and other training programs as needed. QUALIFICATIONS Demonstrated ability to work autonomously in dynamic and demanding environments. Ability to communicate and present information effectively and concisely within a team environment. Compassionate, conscientious, and ethical, and must possess strong interpersonal skills to deal effectively with conflict resolution, donor families in crisis, individuals or groups and a variety of medical professionals. Strong conflict management skills as well as written and verbal communication skill; and an ability to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives. Possess strong strategic skills, understand the hospital and community education needs of the organization and effectively formulate a plan of response. Able to clearly communicate this plan to organizational staff, as well as internal/external stakeholders. Extensive knowledge of public speaking, hospital/business development, family care, and clinical management. Maintains strong organizational skills and can assess changing environments, establishes appropriate priorities, handles highly stressful situations in a calm, professional manner, using sufficient judgment and discretion at all times. Provides accurate assessments of job performance and recommends changes in policies, procedures, strategies, and action plans. EDUCATION AND EXPERIENCE Bachelor's degree in nursing, biological sciences, business health administration, social sciences or an equivalent degree/diploma/certification as a counselor or allied health field or 2 years previous experience in the same role at an Organ Procurement Organization. 2 - 3 years' experience within a hospital system. Experience in collaboration, education, and negotiation with governmental regulatory bodies and key regulatory personnel. Must have the ability to travel within the DNWest service area by car. Must maintain a valid driver's license and current vehicle insurance based on applicable state minimum insurance coverage standards. Experience in presenting information, data, trends, and strategies to executive leadership, health care leaders, public groups, and other professionals. Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance. Our job listings' compensation ranges include location-based differentials but may not be reflective of a candidate's final base salary. Location differentials are determined by an employee's home address, associated market data provided by government reporting and processed by Payroll. If selected, Donor Network West's Recruiting & Compensation Team will provide further detail! Salary data provided by third party sites do not accurately reflect our pay structure.

Donor Network West's mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service. POSITION SUMMARY The In-House Coordinator manages elements of hospital development, clinical, and family care as the primary resource for their assigned donor hospital(s). The In-House Coordinator is primarily responsible for developing and implementing hospital strategic plans, responding to donor referrals, authorizing donation and clinical management of donors to enhance eye, organ, and tissue donation within the assigned hospital(s). This includes being a consistent, trustful and collaborative representative of DNWest. This role will also collaborate, as necessary, with other departments within DNWest and with external tissue banks to perform these functions. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Hospital ServicesStrategic Planning: Takes primary responsibility for hospital donation strategy, development and organ and tissue donation performance. Sets quarterly and yearly goals to continuously improve performance that is consistent with DNWest organizational goals and strategic plans. Presents plans and strategy to hospital administration, physicians, and nursing staff. Relationships/Communication/Education: Secures and maintains visibility by rounding in all relevant units and positive hospital leadership/physician relationships. Provides concise written communications to external and internal partners. Provides conflict resolution as needed. Negotiates DNWest needs and necessary services with physicians, nurses, and ancillary services prior to and during organ and tissue donor cases. Responsible for acquiring and providing hospital feedback after referrals and donors. Conducts donor council meetings, participates in post donation After Action Review/Debrief meetings with physicians, nurses, and ancillary staff involved. Continuously performs on-site meetings and trainings in assigned hospitals. Participates in community events surrounding assigned hospital(s) such as Donate Life Month, as well as community based donation promotion activities as needed. Metrics Analyzes trends in donation processes. Maintains referral and donation process metrics. Participates in the medical record review process to identify potential referrals. Regulatory Requirements: Ensures current hospital affiliation agreement is maintained at all assigned hospitals. Responsible for hospital program site maintenance by ensuring all regulatory requirements are met as scheduled, including medical record review, hospital policies related to donation, hospital strategic plans. Referral Response Responds and provides onsite consultation to hospitals that refer potential organ and tissue donors. Conducts a thorough chart review and determines medical suitability in conjunction with other clinical personnel. Documents information in DNWest's electronic records. Family Services Works in the capacity of Family Resource Coordinator in assigned facility(s). Assesses potential donor families, obtains appropriate authorization or notification for donation. Completes the Uniform Donor Risk Assessment Interview with appropriate historian per DNWest's policy and procedure and obtains follow-up information if required. Collaborates with hospital staff to obtain administrative authorization when appropriate. Clinical Services Assesses hemodynamic stability, performs donor physical assessment, and develops strategies in conjunction with DNWest's clinical staff to maintain organ function. Consults with the health care team regarding the preservation of organs for donation, brain death declaration, and tests ordered for evaluation of potential organ donors. Obtains, labels, and packages specimens for testing. Maintains critical care knowledge and critical thinking skills to effectively and independently manage brain dead and donation after cardiac death donors using approved donor protocols and develops action plan with clinical team as needed. Facilitates transfer of donors to the DNWest recovery facility in San Ramon. Communicates with the coroner/medical examiner and collaborates with plan for release for donation, and plan for remains post recovery. Initiates communication and collaboration with appropriate support resources throughout the donation process. Administration Maintains complete and accurate business and expense reports. Attends staff meetings and other training programs as needed. QUALIFICATIONS Demonstrated ability to work autonomously in dynamic and demanding environments. Ability to communicate and present information effectively and concisely within a team environment. Compassionate, conscientious, and ethical, and must possess strong interpersonal skills to deal effectively with conflict resolution, donor families in crisis, individuals or groups and a variety of medical professionals. Strong conflict management skills as well as written and verbal communication skill; and an ability to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives. Possess strong strategic skills, understand the hospital and community education needs of the organization and effectively formulate a plan of response. Able to clearly communicate this plan to organizational staff, as well as internal/external stakeholders. Extensive knowledge of public speaking, hospital/business development, family care, and clinical management. Maintains strong organizational skills and can assess changing environments, establishes appropriate priorities, handles highly stressful situations in a calm, professional manner, using sufficient judgment and discretion at all times. Provides accurate assessments of job performance and recommends changes in policies, procedures, strategies, and action plans. EDUCATION AND EXPERIENCE Bachelor's degree in nursing, biological sciences, business health administration, social sciences or an equivalent degree/diploma/certification as a counselor or allied health field or 2 years previous experience in the same role at an Organ Procurement Organization. 2 - 3 years' experience within a hospital system. Experience in collaboration, education, and negotiation with governmental regulatory bodies and key regulatory personnel. Must have the ability to travel within the DNWest service area by car. Must maintain a valid driver's license and current vehicle insurance based on applicable state minimum insurance coverage standards. Experience in presenting information, data, trends, and strategies to executive leadership, health care leaders, public groups, and other professionals. Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance. Our job listings' compensation ranges include location-based differentials but may not be reflective of a candidate's final base salary. Location differentials are determined by an employee's home address, associated market data provided by government reporting and processed by Payroll. If selected, Donor Network West's Recruiting & Compensation Team will provide further detail! Salary data provided by third party sites do not accurately reflect our pay structure.

Sierra Donor Services (SDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at SDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! The Birth Tissue Coordinator will obtain authorization from a new mother (after cesarean delivery) to recover donated placenta. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. While a nursing license is not required to perform in this role, this is an excellent opportunity for an LPN or CNA! COMPANY OVERVIEW AND MISSION Sierra Donor Services is part of the DCI Donor Services family. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. WHAT IS BIRTH TISSUE DONATION? Did you know your baby's birth tissue could be used to benefit someone else? Often, the birth tissue is discarded along with medical waste. But with your donation, this same birth tissue can help dozens of others. Placenta donation, or birth tissue recovery, is a program of Sierra Donor Services that utilizes the birth tissue's remarkable ability to heal. After the baby's birth, the birth tissue's cellular components and amniotic membrane can be repurposed to create products for wound healing, scar tissue repair, and wound tissue regeneration. Birth tissue can be used for face and eye injuries, burns, oral surgeries, spine surgeries, diabetic foot ulcers, leg ulcers, bed sores, and a variety of other soft tissue healing. Below are some of the key accountabilities this position will hold: Corresponds with hospitals and birthing centers to coordinate onsite birth tissue recovery initiatives. Travels by car to assigned facilities to provide appropriate recovery and education support. Initiates the donation discussion for placenta donation with new moms prior to delivery. Provides education on how the mother's new baby can be Life's Little Helper! Coordinates birth tissue donation process by obtaining informed consent, completing the Donor Risk Assessment Interview, and determines suitability. Acquires donated birth tissue using proper aseptic techniques and personal protective equipment. Enters timely and accurate medical records in electronic database. Collaborates and maintains effective communication with nurses, obstetricians, and other medical personnel. Performs other duties as assigned SCHEDULE: This position is generally Monday - Friday position - but may require the occasional weekend if a delivery is prescheduled. The ideal candidate will have the following attributes: High school diploma or equivalent required. Associate's or Bachelor's degree in related field preferred. Two years tissue banking or related experience or surgical operating room experience. AATB Certified Tissue Banking Specialist (CTBS) and/or EBAA Certified Eye Bank Technician (CEBT), ORT preferred. LPN or CNA highly desired! PHYSICAL TRAITS: Sits, stands, walks, and drives. Observes, talks, and listens. Reads, writes, communicates verbally and in writing. Lifts and carries containers, tissues, and supplies (up to 80 lbs.). Handles small and sharp instrumentation. Travels in automobiles to and from hospital and donor recovery locations. We offer a competitive compensation package including: Up to 176 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Job Description Sierra Donor Services (SDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at SDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! The Birth Tissue Coordinator will obtain authorization from a new mother (after cesarean delivery) to recover donated placenta. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. While a nursing license is not required to perform in this role, this is an excellent opportunity for an LPN or CNA! COMPANY OVERVIEW AND MISSION Sierra Donor Services is part of the DCI Donor Services family. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. WHAT IS BIRTH TISSUE DONATION? Did you know your baby's birth tissue could be used to benefit someone else? Often, the birth tissue is discarded along with medical waste. But with your donation, this same birth tissue can help dozens of others. Placenta donation, or birth tissue recovery, is a program of Sierra Donor Services that utilizes the birth tissue's remarkable ability to heal. After the baby's birth, the birth tissue's cellular components and amniotic membrane can be repurposed to create products for wound healing, scar tissue repair, and wound tissue regeneration. Birth tissue can be used for face and eye injuries, burns, oral surgeries, spine surgeries, diabetic foot ulcers, leg ulcers, bed sores, and a variety of other soft tissue healing. Below are some of the key accountabilities this position will hold: Corresponds with hospitals and birthing centers to coordinate onsite birth tissue recovery initiatives. Travels by car to assigned facilities to provide appropriate recovery and education support. Initiates the donation discussion for placenta donation with new moms prior to delivery. Provides education on how the mother's new baby can be Life's Little Helper! Coordinates birth tissue donation process by obtaining informed consent, completing the Donor Risk Assessment Interview, and determines suitability. Acquires donated birth tissue using proper aseptic techniques and personal protective equipment. Enters timely and accurate medical records in electronic database. Collaborates and maintains effective communication with nurses, obstetricians, and other medical personnel. Performs other duties as assigned SCHEDULE: This position is generally Monday - Friday position - but may require the occasional weekend if a delivery is prescheduled. The ideal candidate will have the following attributes: High school diploma or equivalent required. Associate's or Bachelor's degree in related field preferred. Two years tissue banking or related experience or surgical operating room experience. AATB Certified Tissue Banking Specialist (CTBS) and/or EBAA Certified Eye Bank Technician (CEBT), ORT preferred. LPN or CNA highly desired! PHYSICAL TRAITS: Sits, stands, walks, and drives. Observes, talks, and listens. Reads, writes, communicates verbally and in writing. Lifts and carries containers, tissues, and supplies (up to 80 lbs.). Handles small and sharp instrumentation. Travels in automobiles to and from hospital and donor recovery locations. We offer a competitive compensation package including: Up to 176 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Donor Network West's mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service. GENERAL JOB FUNCTION The Tissue Recovery Coordinator responds to tissue recovery cases and provides technical support for all aspects of tissue recovery for transplant and research. The Tissue Recovery Coordinator is responsible for the intraoperative leadership of the recovery team and communication to a team of other medical professional, including hospital personnel, funeral home staff and coroner or medical examiner professionals. To this audience they are the operative expert for the tissue recovery process. The Tissue Recovery Coordinator performs other clinical support related responsibilities during their scheduled shift on an as needed basis.JOB DUTIES AND RESPONSIBILITIES Performs recovery of tissue(s) for transplant and/or research in accordance with DNW standard operating procedures. Follows, interprets, and implements all applicable standard operating procedures, regulations, and policies to ensure compliance. Oversees tissue recovery process to ensure safety and compliance with all applicable standard operating procedures, regulations, and policies. Attains and maintains competency in the recovery of tissues from transplant, including musculoskeletal, skin, cornea, cardiovascular, and other specialized tissues, through onsite competency assessments and/or competency testing as well as additional training provided. Performs/supervises the collection, packaging, and shipment of tissue. Performs clerical administrative functions in order to provide correct, complete documentation and ensure tissue safety and staff competency. Serves as a representative of Donor Network West. Displays respect for the donor and donor family at all times and maintains donor confidentiality. Communicates clearly to other agencies and departments. Performs quality control practices as defined by policy and procedures. Attends departmental meetings and completes required training and readings to ensure compliance and keep abreast of field. Actively seeks information pertinent to current donation and transplantation issues. Participates in continuous quality improvement as identified by the staff/departments/management. May function as a surgical first assistant to transplant surgery personnel on organ donor recoveries. May function as a surgical scrub for organ recovery cases. Maintains confidentiality of donor information in accordance with Donor Network West policies. Completes all tissue recovery cases started; works past scheduled shift times without relief when required. Travel by personal auto, charter or commercial aircraft is required. Must have and maintain a valid driver's license with an insurable driving record. Regularly attends and actively participates in recovery staff meetings and other DNW activities. Performs other duties as assigned. Tissue Recovery Team Lead Reviews donor authorization, medical and social history questionnaire, relevant medical records, plasmadilution and any information obtained during the screening process, and facilitates the recovery of all suitable tissues on each authorized tissue donor. Performs and documents recovery site assessment and donor physical assessment, verifies and documents all critical supplies used during clinical events, accurately completes and submits required documentation for all clinical activity, and completes documentation corrections in the requested time frame. Communicates with and provides excellent customer service to other DNW staff, hospital staff, coroner/ME and funeral home personnel to ensure proper coordination and completion of clinical events, and suggests facility profile updates as appropriate. Recognizes and addresses discrepancies and information relevant to Donor Network West processor criteria within all available records. Ensures verification of the packaging and labeling while coordinating the shipping of ocular/blood specimens/tissue to be sent for the coroner/ME, testing agency or processor. Participates in the orientation of new Recovery Coordinators. Demonstrates mastery of the role by precepting new team members. QUALIFICATIONS Associates degree in life science/allied health/healthcare/mortuary science, completion of a surgical technology program, or completion of an emergency medical services program. 2 years of work experience in a related field may be substituted for educational requirement. Hospital/clinical experience, Tissue recovery experience or previous experience with sterile technique and surgical procedures preferred. Certified Tissue Banking Specialist, Certified Eye Banking Specialist or Certified Surgical Technologist preferred. Must have ability to travel within the Donor Network West service area by car. Must maintain a valid driver's license and current vehicle insurance based on applicable state minimum insurance coverage standards. Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance. Our job listings' compensation ranges include location-based differentials but may not be reflective of a candidate's final base salary. Location differentials are determined by an employee's home address, associated market data provided by government reporting and processed by Payroll. If selected, Donor Network West's Recruiting & Compensation Team will provide further detail! Salary data provided by third party sites do not accurately reflect our pay structure.

Donor Network West's mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service. POSITION SUMMARY The Donation Coordinator I (DC I) is a key member of a dedicated team that helps transform loss into hope by facilitating the gift of life through tissue donation. As the first point of contact in the donation process, the DC I is responsible for receiving donor referrals, assessing donation suitability, coordinating cases, and ensuring every opportunity for donation is maximized. This role is vital in fulfilling DNWest's mission to save and heal lives through the selfless generosity of donors and their families. Operating in a 24/7/365, fast-paced environment, the DC I collaborates with hospitals, hospices, medical examiners/coroners, funeral homes, tissue processing partners, Donor Operations Management, recovery staff, organ clinical staff, logistics staff, and other key individuals and groups to facilitate donation with efficiency, accuracy, and compassion. This position serves as a foundation for required professional growth, leading to the Donation Coordinator II role, where individuals obtain authorization and conduct medical/social history interviews with donor families. The DC I's work is not just a job - it's a mission. Every decision and every action have the power to touch hundreds of thousands of lives through the gift of donation. ESSENTIAL JOB DUTIES AND RESPONSIBILITIESReferral Intake Approach each case with a “rule in vs rule out” mindset while conducting all responsibilities, ensuring no opportunity for donation is missed. Receive and process inbound referral calls and emails from hospitals, hospices, and medical examiner/coroner's offices. Accurately document all referral details in iTransplant (iTX) to ensure seamless case progression. Conduct preliminary medical screening of potential donors based on FDA (U.S. Food and Drug Administration), AATB (The American Association of Tissue Banks), DNWest, and processing partner guidelines. Case Coordination and Donor Screening Serves as the primary liaison between Donor Operations, recovery teams, logistics staff, hospitals, medical examiners/coroners, funeral directors, and processing partners to coordinate the donation process. Reviews all associated clinical data, social data, and case notes in iTransplant (iTX) to anticipate and meet processors' needs. Identify and resolve missing or incomplete documentation before recovery proceeds. Ensures the suitability, timely recovery, and maximal yield of donated tissues, while adhering to regulatory requirements, medical, and ethical standards. Obtains and documents all relevant information appropriately and thoroughly throughout the entirety of a case to maximize donation opportunities. Offer suitable tissue to processing partners and accept tissue for recovery on behalf of select partners. Conduct comprehensive medical screening of potential donors based on FDA (U.S. Food and Drug Administration), AATB (The American Association of Tissue Banks), DNWest, and processing partner guidelines. Discusses screening information with Donor Operations Management as appropriate. Collaborates with Logistics team to have donor transported to recovery location. Family Care Specialist - Donation Discussion Expected competency sign-off for Family Care Specialist - Donation Discussion skill within Donor Operations' roadmap timeframe. Utilize available resources to maximize the opportunity to inform and guide families about tissue donation with a goal of obtaining authorization. Conduct donation discussions with the legally appropriate individual, securing consent for donation per DNWest policies. Perform detailed medical and social history interviews to ensure a safe and reliable tissue supply. Provide compassionate and professional support to grieving families, helping them honor their loved one's legacy through donation. General Evaluates administrative departmental situations, making sound, appropriate decisions and effectively communicating with relevant parties. Keeps management informed of any variances or discrepancies. Maintain compliance with all DNWest and regulatory requirements by completing Learning Management System (LMS) trainings on time. Attend all mandatory trainings, team meetings, and professional development sessions. Ensures timely completion of chart corrections as required. Contributes to and fosters a positive work environment while consistently promoting Ideal Team Player concepts. Remains adaptable and open to change while actively supporting and encouraging team members through transitions to ensure a smooth adjustment. QUALIFICATIONS Possess basic knowledge of disease processes and related conditions. Must be able to effectively maneuver through multiple computer programs operating at the same time while sitting for long hours, must be able to stay focused and attentive. These programs include, but are not limited to, computers, office equipment, telephonic management systems, electronic medical records, and Microsoft Office systems. Strong organizational and time management skills with the ability to prioritize tasks independently and collaboratively. Excellent communication skills to interact professionally with hospital staff, funeral homes, medical examiners/coroners, and processing partners. Ability to think critically, solve problems, and adapt in a fast-paced, high-stakes environment. Must have strong team building, prioritization, and strategic skills, with the ability to collaborate effectively and foster a positive work environment with DNWest staff. Compassionate and professional demeanor when speaking with referral sources. Attention to detail with a strong ability to analyze and document medical information accurately. EDUCATION AND EXPERIENCE Required: High School diploma or equivalent. Preferred: Bachelor's degree in biological sciences or an equivalent degree/diploma/certification in an allied health field. Bonus: Certified Transplant Preservationist (CTP), Certified Procurement Transplant Coordinator (CPTC), or Certified Tissue Banking Specialist (CTBS) certification. Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance. Our job listings' compensation ranges include location-based differentials but may not be reflective of a candidate's final base salary. Location differentials are determined by an employee's home address, associated market data provided by government reporting and processed by Payroll. If selected, Donor Network West's Recruiting & Compensation Team will provide further detail! Salary data provided by third party sites do not accurately reflect our pay structure.

Donor Network West's mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service. GENERAL JOB FUNCTION The Tissue Recovery Coordinator responds to tissue recovery cases and provides technical support for all aspects of tissue recovery for transplant and research. The Tissue Recovery Coordinator is responsible for the intraoperative leadership of the recovery team and communication to a team of other medical professional, including hospital personnel, funeral home staff and coroner or medical examiner professionals. To this audience they are the operative expert for the tissue recovery process. The Tissue Recovery Coordinator performs other clinical support related responsibilities during their scheduled shift on an as needed basis.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Arrives to work and is clocked in ready to work at the start of assigned shift. Required to have a sense of urgency for a clinical event and evaluate timeframes of recovery needs. Responsible for accurately and thoroughly reviewing donor authorization and ensuring proper identification of the donor and tissue(s) authorized for recovery. Additionally able to review the donor medical history to the same standard as documented in the hospital chart, electronic donor record and the Uniform Donor Risk Assessment Interview (UDRAI). Obtains medical records and/or diagnostic samples from the hospital for clinical events as needed. Assembles required supplies for tissue recovery and effectively utilizes the material management inventory system maintaining accurate levels of inventory. Responsible for duties associated with maintaining the Recovery Suite including, but not limited to: cleaning, inventory control, receiving deliveries, etc. Performs blood draw or collects specimens and completes the preparation steps for surgical dissection of tissue(s). Effectively performs the surgical recovery of skin. Demonstrates annual proficiency of those recovery skills. Performs a thorough reconstruction of donor following the recovery of tissue. Performs and verifies packaging and labeling of specimens and tissues recovered for testing, research, and/or transplant. Facilitates the timely shipping of diagnostic samples, tissues, and medical records to appropriate laboratories and processors. Appropriately coordinates time management on the tissue recovery donor event with assigned tissue recovery coordinator peers. Consistently demonstrates a strong attention to details, excellent written and verbal communication skills. Required to establish and maintain a basic knowledge of medical terminology, general anatomy, and disease processes. Reviews policies, procedures and trainings as directed to aid in the learning process prior to effective/due dates. Attends and actively participates in departmental and organization meetings. Required to learn and maintain basic knowledge of federal, state, and industry laws/regulations related to tissue practices including those of all tissue processors, AATB, OSHA, EBAA, and FDA. Trains staff in tissue recovery techniques that the coordinator is deemed proficient in, including ability to explain anatomical and technical concepts/terms. Ability to read and comprehend patient charts. Sets and meets realistic goals and deadlines. Maintains professionalism and poise in stressful, complex, and continuously changing situations. Consistently exhibits a high standard of integrity and ethical behavior, resolving conflicts in an open, direct and appropriate manner. Basic knowledge of the inter-relationships of departments and services provided by DNWest. Performs additional tasks as needed to support donation such as, but is not limited to: Donor Operations, Quality, Data, and Donor Information. Effectively performs the surgical recovery of musculoskeletal and ocular tissue. Demonstrates annual proficiency of those recovery skills. Additional duties and responsibilities as a full TRC I: May function as a surgical first assistant to transplant surgery personnel on organ donor recoveries. May function as a surgical scrub for organ recovery cases. Functions in the capacity of a leader of the team, appropriately overseeing and directing team coordination, and time management. Coordinates team assignments in collaboration Donor Operations. Consistently demonstrates a strong attention to details, excellent written and verbal communication skills. Obtains a minimum of 6 CEUs/CEPT per year. If CTBS certified, it is required to maintain certification by obtaining 40 CEUs every three years. QUALIFICATIONS Excellent organizational and time management skills; ability to function independently and collaboratively. Demonstrated problem-solving and creative thinking skill and well-developed personal stress management skills. Ability to operate telephones, computers, and surgical equipment. Ability to clearly and effectively speak and communicate to accurately convey information to internal DNWest staff, hospital staff, processing partners, and others involved in the donation process. Ability to establish and maintain relationships with these individuals. Ability to handle exposure to emotionally intense situations like death, grief and the death process on a regular basis that includes pediatric and adult donors. Some scenarios surrounding death and donation may be of traumatic nature. Must maintain a valid driver's license in accordance with DNWest motor vehicle policy. Must have reliable personal automobile transportation to be used with company reimbursement using IRS guidelines. Employee may be required to drive personal vehicle while functioning in the role. Must be able to travel within the service area by ground or air. Ability to work minimum of a 12-hour shift, with the requirement of staying past shift when required by donor volume and staffing, with few breaks. The department schedule may change over time to meet staffing needs for tissue recovery. The schedule includes 7, 12-hr shifts per pay period. The employee is required to work weekends (defined as Friday, Saturday, and Sunday), nights and holidays. Holiday requirement includes work on 5 holiday shifts per calendar year. Ability to handle confidentiality of all donor/recipient information. Maintains recovery performance metrics that are consistent with department goals. EDUCATION AND EXPERIENCE Prove performance efficiency and excellence as a DNWest Tissue Recovery Coordinator I - Trainee Associate degree in biological sciences/allied healthcare/ mortuary science, or completion of a surgical technology program, or an emergency medical services program 2 years of work experience in a related field may be substituted for educational requirement. Must maintain a valid California or Nevada driver's license and current vehicle insurance based on applicable state minimum insurance coverage standards. Certified Tissue Banking Specialist (CTBS), or Certified Eye Banking Specialist (CEBT), or Certified Surgical Technologist(CST) preferred. Hospital/clinical experience; tissue recovery experience; previous experience with sterile technique and surgical procedures preferred. Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance. Our job listings' compensation ranges include location-based differentials but may not be reflective of a candidate's final base salary. Location differentials are determined by an employee's home address, associated market data provided by government reporting and processed by Payroll. If selected, Donor Network West's Recruiting & Compensation Team will provide further detail! Salary data provided by third party sites do not accurately reflect our pay structure.

Donor Network West's mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service. GENERAL JOB FUNCTIONThe Tissue Recovery Coordinator responds to tissue recovery cases and provides technical support for all aspects of tissue recovery for transplant and research. The Tissue Recovery Coordinator is responsible for the intraoperative leadership of the recovery team and communication to a team of other medical professional, including hospital personnel, funeral home staff and coroner or medical examiner professionals. To this audience they are the operative expert for the tissue recovery process. The Tissue Recovery Coordinator performs other clinical support related responsibilities during their scheduled shift on an as needed basis. JOB DUTIES AND RESPONSIBILITIES Performs recovery of tissue(s) for transplant and/or research in accordance with DNW standard operating procedures. Follows, interprets, and implements all applicable standard operating procedures, regulations, and policies to ensure compliance. Oversees tissue recovery process to ensure safety and compliance with all applicable standard operating procedures, regulations, and policies. Attains and maintains competency in the recovery of tissues from transplant, including musculoskeletal, skin, cornea, cardiovascular, and other specialized tissues, through onsite competency assessments and/or competency testing as well as additional training provided. Performs/supervises the collection, packaging, and shipment of tissue. Performs clerical administrative functions in order to provide correct, complete documentation and ensure tissue safety and staff competency. Serves as a representative of Donor Network West. Displays respect for the donor and donor family at all times and maintains donor confidentiality. Communicates clearly to other agencies and departments. Performs quality control practices as defined by policy and procedures. Attends departmental meetings and completes required training and readings to ensure compliance and keep abreast of field. Actively seeks information pertinent to current donation and transplantation issues. Participates in continuous quality improvement as identified by the staff/departments/management. May function as a surgical first assistant to transplant surgery personnel on organ donor recoveries. May function as a surgical scrub for organ recovery cases. Maintains confidentiality of donor information in accordance with Donor Network West policies. Completes all tissue recovery cases started; works past scheduled shift times without relief when required. Travel by personal auto, charter or commercial aircraft is required. Must have and maintain a valid driver's license with an insurable driving record. Regularly attends and actively participates in recovery staff meetings and other DNW activities. Performs other duties as assigned. Tissue Recovery Team Lead Reviews donor authorization, medical and social history questionnaire, relevant medical records, plasmadilution and any information obtained during the screening process, and facilitates the recovery of all suitable tissues on each authorized tissue donor. Performs and documents recovery site assessment and donor physical assessment, verifies and documents all critical supplies used during clinical events, accurately completes and submits required documentation for all clinical activity, and completes documentation corrections in the requested time frame. Communicates with and provides excellent customer service to other DNW staff, hospital staff, coroner/ME and funeral home personnel to ensure proper coordination and completion of clinical events, and suggests facility profile updates as appropriate. Recognizes and addresses discrepancies and information relevant to Donor Network West processor criteria within all available records. Ensures verification of the packaging and labeling while coordinating the shipping of ocular/blood specimens/tissue to be sent for the coroner/ME, testing agency or processor. Participates in the orientation of new Recovery Coordinators. Demonstrates mastery of the role by precepting new team members. QUALIFICATIONS Associates degree in life science/allied health/healthcare/mortuary science, completion of a surgical technology program, or completion of an emergency medical services program. 2 years of work experience in a related field may be substituted for educational requirement. Hospital/clinical experience, Tissue recovery experience or previous experience with sterile technique and surgical procedures preferred. Certified Tissue Banking Specialist, Certified Eye Banking Specialist or Certified Surgical Technologist preferred. Must have ability to travel within the Donor Network West service area by car. Must maintain a valid driver's license and current vehicle insurance based on applicable state minimum insurance coverage standards. Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance. Our job listings' compensation ranges include location-based differentials but may not be reflective of a candidate's final base salary. Location differentials are determined by an employee's home address, associated market data provided by government reporting and processed by Payroll. If selected, Donor Network West's Recruiting & Compensation Team will provide further detail! Salary data provided by third party sites do not accurately reflect our pay structure.

Job DescriptionDonor Network West's mission is to save and heal lives through organ and tissue donation for transplantation and research. At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service. POSITION SUMMARY The Donation Coordinator I (DC I) is a key member of a dedicated team that helps transform loss into hope by facilitating the gift of life through tissue donation. As the first point of contact in the donation process, the DC I is responsible for receiving donor referrals, assessing donation suitability, coordinating cases, and ensuring every opportunity for donation is maximized. This role is vital in fulfilling DNWest's mission to save and heal lives through the selfless generosity of donors and their families. Operating in a 24/7/365, fast-paced environment, the DC I collaborates with hospitals, hospices, medical examiners/coroners, funeral homes, tissue processing partners, Donor Operations Management, recovery staff, organ clinical staff, logistics staff, and other key individuals and groups to facilitate donation with efficiency, accuracy, and compassion. This position serves as a foundation for required professional growth, leading to the Donation Coordinator II role, where individuals obtain authorization and conduct medical/social history interviews with donor families. The DC I's work is not just a job - it's a mission. Every decision and every action have the power to touch hundreds of thousands of lives through the gift of donation. ESSENTIAL JOB DUTIES AND RESPONSIBILITIESReferral Intake Approach each case with a “rule in vs rule out” mindset while conducting all responsibilities, ensuring no opportunity for donation is missed. Receive and process inbound referral calls and emails from hospitals, hospices, and medical examiner/coroner's offices. Accurately document all referral details in iTransplant (iTX) to ensure seamless case progression. Conduct preliminary medical screening of potential donors based on FDA (U.S. Food and Drug Administration), AATB (The American Association of Tissue Banks), DNWest, and processing partner guidelines. Case Coordination and Donor Screening Serves as the primary liaison between Donor Operations, recovery teams, logistics staff, hospitals, medical examiners/coroners, funeral directors, and processing partners to coordinate the donation process. Reviews all associated clinical data, social data, and case notes in iTransplant (iTX) to anticipate and meet processors' needs. Identify and resolve missing or incomplete documentation before recovery proceeds. Ensures the suitability, timely recovery, and maximal yield of donated tissues, while adhering to regulatory requirements, medical, and ethical standards. Obtains and documents all relevant information appropriately and thoroughly throughout the entirety of a case to maximize donation opportunities. Offer suitable tissue to processing partners and accept tissue for recovery on behalf of select partners. Conduct comprehensive medical screening of potential donors based on FDA (U.S. Food and Drug Administration), AATB (The American Association of Tissue Banks), DNWest, and processing partner guidelines. Discusses screening information with Donor Operations Management as appropriate. Collaborates with Logistics team to have donor transported to recovery location. Family Care Specialist - Donation Discussion Expected competency sign-off for Family Care Specialist - Donation Discussion skill within Donor Operations' roadmap timeframe. Utilize available resources to maximize the opportunity to inform and guide families about tissue donation with a goal of obtaining authorization. Conduct donation discussions with the legally appropriate individual, securing consent for donation per DNWest policies. Perform detailed medical and social history interviews to ensure a safe and reliable tissue supply. Provide compassionate and professional support to grieving families, helping them honor their loved one's legacy through donation. General Evaluates administrative departmental situations, making sound, appropriate decisions and effectively communicating with relevant parties. Keeps management informed of any variances or discrepancies. Maintain compliance with all DNWest and regulatory requirements by completing Learning Management System (LMS) trainings on time. Attend all mandatory trainings, team meetings, and professional development sessions. Ensures timely completion of chart corrections as required. Contributes to and fosters a positive work environment while consistently promoting Ideal Team Player concepts. Remains adaptable and open to change while actively supporting and encouraging team members through transitions to ensure a smooth adjustment. QUALIFICATIONS Possess basic knowledge of disease processes and related conditions. Must be able to effectively maneuver through multiple computer programs operating at the same time while sitting for long hours, must be able to stay focused and attentive. These programs include, but are not limited to, computers, office equipment, telephonic management systems, electronic medical records, and Microsoft Office systems. Strong organizational and time management skills with the ability to prioritize tasks independently and collaboratively. Excellent communication skills to interact professionally with hospital staff, funeral homes, medical examiners/coroners, and processing partners. Ability to think critically, solve problems, and adapt in a fast-paced, high-stakes environment. Must have strong team building, prioritization, and strategic skills, with the ability to collaborate effectively and foster a positive work environment with DNWest staff. Compassionate and professional demeanor when speaking with referral sources. Attention to detail with a strong ability to analyze and document medical information accurately. EDUCATION AND EXPERIENCE Required: High School diploma or equivalent. Preferred: Bachelor's degree in biological sciences or an equivalent degree/diploma/certification in an allied health field. Bonus: Certified Transplant Preservationist (CTP), Certified Procurement Transplant Coordinator (CPTC), or Certified Tissue Banking Specialist (CTBS) certification. Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance. Our job listings' compensation ranges include location-based differentials but may not be reflective of a candidate's final base salary. Location differentials are determined by an employee's home address, associated market data provided by government reporting and processed by Payroll. If selected, Donor Network West's Recruiting & Compensation Team will provide further detail! Salary data provided by third party sites do not accurately reflect our pay structure.