Business Analyst jobs at Duke University Health System

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond. ACE Information Delivery Job Title: DHTS IT Analyst - BI Developer Level I Work Performed at a minimum: * Individual contributor works under the direct supervision of Tech/Team Lead or higher and collaborates as a member of a self-organizing team * Creates basic reports using self-service analytics tools such as SlicerDicer, WebI, and Reporting Workbench as assigned * Basic knowledge of SQL coding * Participates in the planning and delivery of customer training sessions on the use of these self-service reporting tools * Responds to customer requests for assistance with self-service reporting tools as assigned and prioritized by manager; maintains ongoing communications (timely, clear, concise, and accurate) with customers keeping them apprised of request status Level 2 - In addition to the duties described for the Level 1, the Level 2 will, at a minimum: * Demonstrates proficiency in basic BI tools and technologies to accomplish job duties * Works with new hires/Level I team members to train on use of tools and technologies to accomplish job duties * Demonstrates ability to work independently to solve problems and complete assigned work >75% of the time * Demonstrates ability to work with customers to understand business need or problem to address independently >75% of the time * Intermediate knowledge of SQL coding and ability to troubleshoot errors in queries * Actively seeks out participation in Special Projects and is able to effectively accomplish project assignments with minimal supervision * Active participation in Duke Analytics Community or other professional networking organization Level 3- In addition to the duties described for the Level 2, the Level 3 will, at a minimum: * Demonstrates expertise in BI tools and at least one advanced BI tool or technology to accomplish job duties (e.g. Tableau with multiple data sources or environments, Caboodle development, advanced RW SQL, etc) * Advanced SQL knowledge and ability to troubleshoot queries for errors, performance, and perform advanced functions such as stored procedures * Works with Level II team members to train on advanced skills in using tools and technologies to accomplish job duties * Demonstrates ability to work independently to solve problems and complete assigned work >95% of the time * Demonstrates ability to work with customers to understand business need or problem to address independently >95% of the time * Leads Projects with minimal supervision * Expert in a given area, both in the data model and the business workflow * Serves as moderator, leader or channel owner for a forum such as Duke Analytics Community or other professional networking organization Behaviors/Soft Competencies: Advancement to the level 3 or above requires employee, at a minimum, successfully attain the following: The following measures can help create a fair and comprehensive evaluation process for promotions, ensuring that the most deserving employees are recognized and given opportunities to advance. * Proven ability to work at the next level: This involves demonstrating the skills and competencies required for the next level of responsibility. Employees should have demonstrated that they can handle tasks and challenges that are typically associated with a higher position. * Potential to serve beyond the next level: This measure looks at the employee's long-term potential and their ability to grow within the organization. The employee should have the vision, ambition, and capability to take on even greater responsibilities in the future. * Consistently demonstrates a values-based approach in how they work: Employees should consistently exhibit behaviors and decision-making processes that align with DUHS values. The exhibited values are integrity, teamwork, diversity excellence and safety. Patient-focused is also critical to success. * Is considered one of the top performers at their level across the organization: This measure evaluates the employee's overall performance and reputation within DHTS. Top performers are often recognized for their exceptional contributions, reliability, and ability to exceed expectations. We will select the best and not the best available. Education/Training * Bachelor's degree in a related field, or four years related technical experience required LICENSURE/CERTIFICATION: * Proficiency in Cogito Fundamentals is required within 6 months of hire date on the current DUHS Epic version as a condition of employment. Experience No experience required beyond the minimum education (or equivalency) requirement Any related experience is preferred Skills: * Engaged team player with aligned attitudes and behaviors who is committed to achieving our enterprise mission * Ability and willingness to learn Epic Hyperspace functionality and underpinnings * Reliable customer service skills, including the ability to describe technical solutions to non-technical audiences * Basic knowledge of reporting tools and ability to understand and write SQL * Demonstrated ability for critical thought * Good oral, written, and interpersonal communication skills * Good organizational skills with attention to detail * Technical support/training experience preferred, demonstrating analytical, problem-solving, and troubleshooting ability Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Nearest Major Market: Durham Nearest Secondary Market: Raleigh

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitleLead Process Analyst - Asset ManagementLocationClevelandFacilityRemote LocationDepartmentITD Enterprise Asset and Config-Information Tech DivJob CodeT98401ShiftDaysSchedule8:00am-5:00pmJob SummaryJob Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Lead Process Analyst role is responsible for the governance, design, and continuous improvement of the SAM process, aligning with ITIL, COBIT, and NIST frameworks. This includes facilitating process activities, ensuring the process is being performed as planned, championing procedural participation and policy compliance, reporting effectiveness in key performance indicator (KPI) and metrics attainment, analyzing process improvement, and communicating on a thorough and consistent basis throughout the IT organization. A caregiver in this position works remotely out of Ohio, Florida, or Nevada, Monday-Friday 8:00AM-5:00PM (EST). A caregiver who excels in this role will: Ensure that the day-to-day operational execution of the process is supported and performed within the defined approach. Work with the process owner to plan and coordinate all process activities, include regular process reviews improvements Ensure that all activities are carried out as required throughout the service lifecycle consistently across different IT teams Act as policy guardian for the process, including responsibility for tracking standards adherence Chair the Software Advisory Board (SAB), aligning software strategy with enterprise goals across IT, Security, Finance, and business units. Define and enforce enterprise-wide policies for software procurement, usage, and retirement. Develop and report on KPIs (e.g., license compliance, cost savings) and KRIs (e.g., audit exposure, EOL software). Lead end-to-end software lifecycle management within ServiceNow (request, approval, procurement, deployment, monitoring, reclamation, retirement). Ensure seamless integration with ITSM processes: CMDB: Maintain software relationships to hardware, users, and services. Service Catalog: Manage software request workflows and approved applications. Change Enablement: Evaluate impacts of software changes. Oversee license and entitlement management for complex models (Microsoft, Oracle, IBM, Adobe, SaaS). Drive automation and workflow optimization using ServiceNow SAM Pro. Identify opportunities for license harvesting, application rationalization, and cost avoidance. Collaborate with Finance and Procurement on budget forecasting, renewals, and chargeback/showback models. Lead internal true-ups and coordinate external vendor audits, minimizing financial and legal exposure. Maintain the SAM risk register, addressing license non-compliance, shadow IT, and EOL vulnerabilities. Ensure audit readiness and support remediation efforts aligned with NIST, ISO 27001, and other frameworks. Manage the Non-Standard Software Request (NSSR) process, evaluating business needs, security risk, and financial impact. Escalate any issues or concerns to the Process Owner along with options and recommended courses of action Recommend people for required roles and monitors resource alignment across the organization for issues / opportunities (e.g., process coordinators or practitioners within teams, etc.) Maintain and revises procedures, forms, quick reference guides and other supporting process materials as appropriate Identify improvement opportunities for inclusion in the CSI register and works with the CSI manager and process owner to review and prioritize improvements. Implement approved modifications and improvements to the process. Communicate objectives and concepts internally and externally. Participate in process design, implementation planning and resource requirements to run the IT process functions and team. Ensure consistency with best practice frameworks (e.g., ITIL v3, ISO/IEC 20000, COBIT, etc.). Liaises with other process managers to establish integration and collaboration (such as incident, problem, request and change management). Lead the regular review of the process, roles, responsibilities and documentation. Communicate updates/changes in process policies, standards, processes and procedures to all necessary organizations, executing process activities/tasks. Ensure that process metrics and KPI reports are produced and reviewed by the appropriate stakeholders. Arrange/facilitate appropriate process management team meetings. Act as a focal point for complaints and suggestions. Proactively monitors trends and leading indicators that the process could need intervention before KPIs are impacted. Provide training on the process and maintain training materials. Maintain and manages the roster of any process coordinators or practitioners (or other operational roles) that have designated roles for executing the process. Coordinate directly with ITSM tool team to ensure process automation and tool implementation is working and aligned for planned improvements. Manage process compliance with audit requirements by tracking and monitoring identified compliance artifacts, control objectives and active audit review activities. Solicit opportunities for process enhancements from process participants. Minimum qualifications for the ideal future caregiver include: Bachelor's degree in Information Technology/Computer Science, Health Sciences, Healthcare Admin, or related field. 6 years of system implementation experience, including directing, planning, and scheduling a major information system project. OR High School Diploma / GED or equivalent and 9 years of experience. OR Associates degree and 7 years of experience. For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date. Must have effective communication skills (both written and verbal) and the ability to work independently. Understands strategic business needs impacting on IT - Constantly look for opportunities to improve IT performance related to IT services and processes, ensuring metrics relevancy and accuracy. Hands-on experience with ServiceNow SAM, including licensing models, normalization, entitlement reconciliation, and compliance tracking. Proven experience managing or supporting ITSM processes within ServiceNow. Strong analytical, communication (written and verbal), and organizational skills. Demonstrated ability to translate business requirements into ServiceNow workflows and process improvements. Experience with KPI reporting, dashboard creation, and trend analysis in ServiceNow. Results driven with a continuous improvement mindset and practical problem-solving approach. Skilled in stakeholder communication, negotiation, and cross-functional collaboration Preferred qualifications for the ideal future caregiver include: ITIL Intermediate certification in Service Design (SD), Service Transition (ST), Service Operation (SO), or Continual Service Improvement (CSI). ServiceNow certification in Hardware Asset Management (HAM), Software Asset Management (SAM), Configuration Management (CMDB), or Discovery COBIT 2019 Foundation certification. SAM certifications (e.g., CSAM, CITAM, CHAMP). Experience with ServiceNow scripting/API integrations. Familiarity with agile methodologies. Ability to map business process for service management Applicable certifications within healthcare and information technology. Examples (PMP, CPHIMS). Physical Requirements: High degree of dexterity to produce materials on a computer. Requires normal or corrected vision, hearing and speech. Mobility sufficient to attend meetings. Ability to lift up to 25 pounds. The position must be available after hours for support by pager and computer dial-in. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

The Applications Analyst III supervises and provides technical guidance to the staff in the development of specifications for new or revised systems. This position is a senior level developer/analyst position responsible for acquiring in-depth knowledge of Digital platforms and solutions. The role will work independently in completing project tasks and leading the execution of the following tasks as part of systems implementation: building system components, testing, documentation of workflows and other project information, implementation support and maintenance of software. Education: Bachelor degree in Computer Science or a related discipline or an equivalent combination of education and work experience. Advanced degree preferred. Experience: Five years of solid, diverse work experience in IT Experience with the Epic software or other clinical or business systems Experience working independently and demonstrated accountability for groups of tasks or processes Familiarity with third-party libraries and API integrations Compensation Statement The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $99,200.00 - $148,800.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. , M5L - HSO Digital Experience - MSH, Mount Sinai Hospital Successfully achieve certification in a primary Epic application assigned as determined by Epic Course Catalog. Has full technical knowledge of applications analysis and has supervisory duties of instructing, assigning, directing and checking the work of the other Applications Analysts. Assists in planning, organizing and controlling the activities of the section. May work with client management to identify and specify the complex business requirements and processes, and in the application design, testing and implementation process (e.g., diverse development platforms, software, hardware, technologies and tools, etc.). Coordinates the activities of the section with other IT sections (e.g., database, telecommunications, operations, technical support, etc.). Develops new features and user interfaces from wireframe models. Ensures the best performance and user experience of the application Acts as expert technical resource to development staff in all phases of the development and implementation process. Works within a technical architecture of interoperable systems, collaborating with other technology teams and vendors, to apply best application architecture designs. May act as a project leader. Performs related duties as assigned or requested.

The Applications Analyst III supervises and provides technical guidance to the staff in the development of specifications for new or revised systems. Bachelor degree in Computer Science or a related discipline or an equivalent combination of education and work experience. Advanced degree preferred. Five years of solid, diverse work experience in IT Epic Case Management certification and experience required. Compensation Statement The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $99,200.00 - $148,800.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. Non-Bargaining Unit, 291 - DTP Clinical Applications And Training - MSH, Mount Sinai Hospital 1. Has full technical knowledge of applications analysis and has supervisory duties of instructing, assigning, directing and checking the work of the other Applications Analysts. 2. Assists in planning, organizing and controlling the activities of the section. 3. May work with client management to identify and specify the complex business requirements and processes, and in the application design, testing and implementation process (e.g., diverse development platforms, software, hardware, technologies and tools, etc.). 4. Coordinates the activities of the section with other IT sections (e.g., database, telecommunications, operations, technical support, etc.). 5. Acts as expert technical resource to development staff in all phases of the development and implementation process. 6. Assists in all levels of supervision and may perform management function in the absence of the Manager. 7. May act as a project leader. 8. Performs related duties as assigned or requested.

The Applications Analyst III supervises and provides technical guidance to the staff in the development of specifications for new or revised systems. This position is a senior level developer/analyst position responsible for acquiring in-depth knowledge of Digital platforms and solutions. The role will work independently in completing project tasks and leading the execution of the following tasks as part of systems implementation: building system components, testing, documentation of workflows and other project information, implementation support and maintenance of software. **Qualifications** Education: + Bachelor degree in Computer Science or a related discipline or an equivalent combination of education and work experience. Advanced degree preferred. Experience: + Five years of solid, diverse work experience in IT + Experience with the Epic software or other clinical or business systems + Experience working independently and demonstrated accountability for groups of tasks or processes + Familiarity with third-party libraries and API integrations , M5L - HSO Digital Experience - MSH, Mount Sinai Hospital **Responsibilities** 1. Successfully achieve certification in a primary Epic application assigned as determined by Epic Course Catalog. 2. Has full technical knowledge of applications analysis and has supervisory duties of instructing, assigning, directing and checking the work of the other Applications Analysts. 3. Assists in planning, organizing and controlling the activities of the section. 4. May work with client management to identify and specify the complex business requirements and processes, and in the application design, testing and implementation process (e.g., diverse development platforms, software, hardware, technologies and tools, etc.). 5. Coordinates the activities of the section with other IT sections (e.g., database, telecommunications, operations, technical support, etc.). 6. Develops new features and user interfaces from wireframe models.Ensures the best performance and user experience of the application 7. Acts as expert technical resource to development staff in all phases of the development and implementation process. 8. Works within a technical architecture of interoperable systems, collaborating with other technology teams and vendors, to apply best application architecture designs. 9. May act as a project leader. 10. Performs related duties as assigned or requested. **About Us** **Strength through Unity and Inclusion** The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. **About the Mount Sinai Health System:** Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. **Equal Opportunity Employer** The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. **Compensation Statement** Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $99200 - $148800 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

The Applications Analyst III supervises and provides technical guidance to the staff in the development of specifications for new or revised systems. Education: Bachelor degree in Computer Science or a related discipline or an equivalent combination of education and work experience. Advanced degree preferred. Experience: Five years of solid, diverse work experience in IT Epic Willow Ambulatory and/or Willow Inpatient Certification and experience required. Willow Ambulatory experience highly preferred. Non-Bargaining Unit, 291 - DTP Clinical Applications And Training - MSH, Mount Sinai Hospital 1. Has full technical knowledge of applications analysis and has supervisory duties of instructing, assigning, directing and checking the work of the other Applications Analysts. 2. Assists in planning, organizing and controlling the activities of the section. 3. May work with client management to identify and specify the complex business requirements and processes, and in the application design, testing and implementation process (e.g., diverse development platforms, software, hardware, technologies and tools, etc.). 4. Coordinates the activities of the section with other IT sections (e.g., database, telecommunications, operations, technical support, etc.). 5. Acts as expert technical resource to development staff in all phases of the development and implementation process. 6. Assists in all levels of supervision and may perform management function in the absence of the Manager. 7. May act as a project leader. 8. Performs related duties as assigned or requested.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Provides a high level of operational and technical support and serves as team lead in designing, implementing and managing multiple health care system business applications. Functions as primary liaison between technical, operational and clinical managers, users and information systems to facilitate capacity related solutions. Analyzes and implements capacity driven solutions assisting clinical and operational users through optimization of scheduling templates. Description of Job Responsibilities: 1. Conducts technical/operational analysis for departmental and institutional planning and capacity improvement. Identifies through data analysis, opportunities for improvement in application workflows as it pertains to provider scheduling templates. 2. Documents detailed operational processes and associated application processing. Takes lead in development and implementation of required system enhancements. 3. Evaluates requests and consults in design for new or modified applications, solutions and reports to determine feasibility and compatibility with Epic best practice within the Cadence module. Identifies and recommends solution development for complex projects and ensures best practice development. Formulates and develops plans at a high level and documents required steps to achieve stated requirements. Reviews plans with management/peers as appropriate. 4. Responsible for creating and running workflow test scripts to support enhanced functionality and to ensure accuracy of requested system enhancements. 5. Functions as a technical consultant to the health care system and maintains high service levels. Participates in system wide initiatives to improve efficiency and reach institutional goals and objectives. 6. Assists other Epic Core teams with selection and technical evaluation of products and tools to ensure that the proposed solution adheres to enterprise-wide requirements, adapts to new requirements and changing technologies in order to meet business standardization protocols and objectives. 7. May supervise and provide guidance to Business Applications Analysts, Template Optimization Specialists, Clinic Template Coordinators and Access Center Schedulers/Leadership to ensure best practices, standard methodologies and processes are executed. 8. Maintains a high level of customer service and support. Provides business process, application support, and training to system super-users. Analyzes and interprets program or system problems and coordinates resolution. Communicate as necessary with vendors and Information Services to resolve problems. 9. Takes lead and works independently in providing training for users, technical teams and Care Access teammates providing tips and techniques of using systems applications for desired results. Coordinates employee training for new system implementation. Assists with workflow modifications. 10. Responsible for implementing and leading major system processes and ensuring that the data is accurate before it is released to operational and clinical leaders. 11. Represents the Care Access department and participates in system wide initiatives to improve efficiency and reach institutional goals/objectives. Other Information Education Requirements: ● Bachelor's degree in Business Administration, Information System Management, Math/Science or related field. Licensure/Certification Requirements: * Epic Cadence certification (required) * Additional Epic certifications a plus Professional Experience Requirements: ● Five (5) years of progressively responsible experience working with information systems. Ten (10) years preferred experience Knowledge/Skills/and Abilities Requirements: * Expertise with Epic Cadence visit type and template build (required) Job Details Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Care Access - Support Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $41.04 - $59.00 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Remote Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Provides a high level of operational and technical support and serves as team lead in designing, implementing and managing multiple health care system business applications. Functions as primary liaison between technical, operational and clinical managers, users and information systems to facilitate capacity related solutions. Analyzes and implements capacity driven solutions assisting clinical and operational users through optimization of scheduling templates. Description of Job Responsibilities: 1. Conducts technical/operational analysis for departmental and institutional planning and capacity improvement. Identifies through data analysis, opportunities for improvement in application workflows as it pertains to provider scheduling templates. 2. Documents detailed operational processes and associated application processing. Takes lead in development and implementation of required system enhancements. 3. Evaluates requests and consults in design for new or modified applications, solutions and reports to determine feasibility and compatibility with Epic best practice within the Cadence module. Identifies and recommends solution development for complex projects and ensures best practice development. Formulates and develops plans at a high level and documents required steps to achieve stated requirements. Reviews plans with management/peers as appropriate. 4. Responsible for creating and running workflow test scripts to support enhanced functionality and to ensure accuracy of requested system enhancements. 5. Functions as a technical consultant to the health care system and maintains high service levels. Participates in system wide initiatives to improve efficiency and reach institutional goals and objectives. 6. Assists other Epic Core teams with selection and technical evaluation of products and tools to ensure that the proposed solution adheres to enterprise-wide requirements, adapts to new requirements and changing technologies in order to meet business standardization protocols and objectives. 7. May supervise and provide guidance to Business Applications Analysts, Template Optimization Specialists, Clinic Template Coordinators and Access Center Schedulers/Leadership to ensure best practices, standard methodologies and processes are executed. 8. Maintains a high level of customer service and support. Provides business process, application support, and training to system super-users. Analyzes and interprets program or system problems and coordinates resolution. Communicate as necessary with vendors and Information Services to resolve problems. 9. Takes lead and works independently in providing training for users, technical teams and Care Access teammates providing tips and techniques of using systems applications for desired results. Coordinates employee training for new system implementation. Assists with workflow modifications. 10. Responsible for implementing and leading major system processes and ensuring that the data is accurate before it is released to operational and clinical leaders. 11. Represents the Care Access department and participates in system wide initiatives to improve efficiency and reach institutional goals/objectives. **Other Information** Education Requirements: ● Bachelor's degree in Business Administration, Information System Management, Math/Science or related field. Licensure/Certification Requirements: + Epic Cadence certification (required) + Additional Epic certifications a plus Professional Experience Requirements: ● Five (5) years of progressively responsible experience working with information systems. Ten (10) years preferred experience Knowledge/Skills/and Abilities Requirements: + Expertise with Epic Cadence visit type and template build (required) **Job Details** Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Care Access - Support Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $41.04 - $59.00 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Remote Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Applications Analyst II is a business specialist and technology generalist responsible for aligning technology solutions with business strategies.The Applications Analyst II is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst II functions as technical liaison and broker of services with various vendors. The Applications Analyst II must develop and maintain credibility and effective working relations with both customer management and IT personnel.The Applications Analyst II must demonstrate an understanding of business problems, as well as IT strategies, issues, and priorities. This position requires forward-thinking individuals who seek opportunities to apply technology to improving business processes within strategic system goals. Position: Epic Application Analyst II Department: EHR Schedule: Full Time Epic Analysts: Upon hiring, successful completion of Epic's certification program must be completed within 6 weeks of taking the last class for the supported application. Primary Job Responsibilities Epic Mobile Applications (Haiku, Canto) Design, build, and test Epic's mobile applications to support clinical workflows Collaborate with clinical and operational stakeholders to gather requirements and translate them into functional specifications Provide ongoing maintenance, including upgrades, patches, and troubleshooting of application issues Develop and maintain detailed documentation for configuration decisions, workflows, and training materials Dragon Medical One Integration Design and implement integration strategies between Epic's mobile applications and DMO Collaborate with Nuance representatives to ensure smooth integration and address any technical challenges Upgrade Coordination: Plan and oversee the upgrade processes for DMO, ensuring minimal disruption to end-users PowerMic Configuration: deploy PowerMic in coordination with devices team Integration Support: Provide technical support for DMO integrations with Epic and other third-party systems, addressing any challenges and ensuring seamless data flow and functionality Desktop Peripheral Devices Administrator Establish ownership across EHR and IT teams for devices associated with hospital business and clinical functions Develop and maintain testing strategies, process and execution for devices Own troubleshooting, updates and best practice configuration standards Maintains vendor relations Coordinates floor support of devices with Field Services teams Integrates with other Epic teams for top quality support Epic Printing Administrator Develops understanding of all Epic printing workflows Coordinate configuration and troubleshooting across Epic application and Infrastructure teams Technical Dress Rehearsal (TDR) main resource for planning and execution Business Continuity (BCA) Lead Understands technical and Epic understanding for successful BCA machine implementation Manages BCA Configuration tool, working with application teams to ensure build integrity Owns troubleshooting and ongoing maintenance using BCA System Pulse and other tools JOB REQUIREMENTS: EDUCATION: Associate's degree (or equivalent combination of formal education and experience). Bachelor's degree preferred. EXPERIENCE: Requires at least 2 + years relevant experience in either of the following: Business systems analysis, preferably across multiple hardware and software platforms or Business unit experience that includes working closely with IT in the development and implementation of systems. Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change is preferred. Experience in the strategic use of technology in managing and growing a business is preferred. Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors. HL7 knowledge is a plus is preferred. KNOWLEDGE AND SKILLS: Knowledge of the assigned business area's products and processes. Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business. Understanding of project management concepts in planning and implementing multiple projects in a cross functional environment. Strong written communication skills, including project documentation and technical writing. Strong verbal communication skills while interacting with team members, other teams in the IT department, end users, and/or other departments throughout the organization Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans. Ability to solve problems often spanning multiple environments in a business area. Understanding of how IT affects an organization and ability to link it to redesigned business process Ability to be a team player; flexible, friendly, congenial, and enthusiastic. Proficiency in Microsoft Office products. Compensation Range: $66,500.00- $96,500.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Provides a high level of operational and technical support and serves as team lead in designing, implementing and managing multiple health care system business applications. Functions as primary liaison between technical, operational and clinical managers, users and information systems to facilitate capacity related solutions. Analyzes and implements capacity driven solutions assisting clinical and operational users through optimization of scheduling templates. Description of Job Responsibilities: 1. Conducts technical/operational analysis for departmental and institutional planning and capacity improvement. Identifies through data analysis, opportunities for improvement in application workflows as it pertains to provider scheduling templates. 2. Documents detailed operational processes and associated application processing. Takes lead in development and implementation of required system enhancements. 3. Evaluates requests and consults in design for new or modified applications, solutions and reports to determine feasibility and compatibility with Epic best practice within the Cadence module. Identifies and recommends solution development for complex projects and ensures best practice development. Formulates and develops plans at a high level and documents required steps to achieve stated requirements. Reviews plans with management/peers as appropriate. 4. Responsible for creating and running workflow test scripts to support enhanced functionality and to ensure accuracy of requested system enhancements. 5. Functions as a technical consultant to the health care system and maintains high service levels. Participates in system wide initiatives to improve efficiency and reach institutional goals and objectives. 6. Assists other Epic Core teams with selection and technical evaluation of products and tools to ensure that the proposed solution adheres to enterprise-wide requirements, adapts to new requirements and changing technologies in order to meet business standardization protocols and objectives. 7. May supervise and provide guidance to Business Applications Analysts, Template Optimization Specialists, Clinic Template Coordinators and Access Center Schedulers/Leadership to ensure best practices, standard methodologies and processes are executed. 8. Maintains a high level of customer service and support. Provides business process, application support, and training to system super-users. Analyzes and interprets program or system problems and coordinates resolution. Communicate as necessary with vendors and Information Services to resolve problems. 9. Takes lead and works independently in providing training for users, technical teams and Care Access teammates providing tips and techniques of using systems applications for desired results. Coordinates employee training for new system implementation. Assists with workflow modifications. 10. Responsible for implementing and leading major system processes and ensuring that the data is accurate before it is released to operational and clinical leaders. 11. Represents the Care Access department and participates in system wide initiatives to improve efficiency and reach institutional goals/objectives. Other Information Education Requirements: ● Bachelor's degree in Business Administration, Information System Management, Math/Science or related field. Licensure/Certification Requirements: * Epic Cadence certification (required) * Additional Epic certifications a plus Professional Experience Requirements: ● Five (5) years of progressively responsible experience working with information systems. Ten (10) years preferred experience Knowledge/Skills/and Abilities Requirements: * Expertise with Epic Cadence visit type and template build (required) Job Details Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Care Access - Support Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $41.04 - $59.00 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Remote Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Provides a high level of operational and technical support and serves as team lead in designing, implementing and managing multiple health care system business applications. Functions as primary liaison between technical, operational and clinical managers, users and information systems to facilitate capacity related solutions. Analyzes and implements capacity driven solutions assisting clinical and operational users through optimization of scheduling templates. Description of Job Responsibilities: 1. Conducts technical/operational analysis for departmental and institutional planning and capacity improvement. Identifies through data analysis, opportunities for improvement in application workflows as it pertains to provider scheduling templates. 2. Documents detailed operational processes and associated application processing. Takes lead in development and implementation of required system enhancements. 3. Evaluates requests and consults in design for new or modified applications, solutions and reports to determine feasibility and compatibility with Epic best practice within the Cadence module. Identifies and recommends solution development for complex projects and ensures best practice development. Formulates and develops plans at a high level and documents required steps to achieve stated requirements. Reviews plans with management/peers as appropriate. 4. Responsible for creating and running workflow test scripts to support enhanced functionality and to ensure accuracy of requested system enhancements. 5. Functions as a technical consultant to the health care system and maintains high service levels. Participates in system wide initiatives to improve efficiency and reach institutional goals and objectives. 6. Assists other Epic Core teams with selection and technical evaluation of products and tools to ensure that the proposed solution adheres to enterprise-wide requirements, adapts to new requirements and changing technologies in order to meet business standardization protocols and objectives. 7. May supervise and provide guidance to Business Applications Analysts, Template Optimization Specialists, Clinic Template Coordinators and Access Center Schedulers/Leadership to ensure best practices, standard methodologies and processes are executed. 8. Maintains a high level of customer service and support. Provides business process, application support, and training to system super-users. Analyzes and interprets program or system problems and coordinates resolution. Communicate as necessary with vendors and Information Services to resolve problems. 9. Takes lead and works independently in providing training for users, technical teams and Care Access teammates providing tips and techniques of using systems applications for desired results. Coordinates employee training for new system implementation. Assists with workflow modifications. 10. Responsible for implementing and leading major system processes and ensuring that the data is accurate before it is released to operational and clinical leaders. 11. Represents the Care Access department and participates in system wide initiatives to improve efficiency and reach institutional goals/objectives. **Other Information** Education Requirements: ● Bachelor's degree in Business Administration, Information System Management, Math/Science or related field. Licensure/Certification Requirements: + Epic Cadence certification (required) + Additional Epic certifications a plus Professional Experience Requirements: ● Five (5) years of progressively responsible experience working with information systems. Ten (10) years preferred experience Knowledge/Skills/and Abilities Requirements: + Expertise with Epic Cadence visit type and template build (required) **Job Details** Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Care Access - Support Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $41.04 - $59.00 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Remote Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitleSystems Analyst IVLocationClevelandFacilityRemote LocationDepartmentRCM Executive Admin-FinanceJob CodeT98118ShiftDaysSchedule8:00am-5:00pmJob SummaryApplies technical expertise to automated system products through all phases of the system development life cycle including the design, development, implementation, modification, planning, estimating, feasibility testing and evaluation of automated systems. Makes recommendations concerning all of the above based on deep knowledge. Provides input to the manager and leads concerning software evaluations. Provides best solutions to identified needs, meeting operational and business objectives, and technology capabilities. Maintains the ongoing service relationships between the IT department and its direct application customers, and is a liaison to other departments and entities. Provides after-hours support.Job Details Responsibilities: Maintains IT products, including planning and obtaining customer input and a knowledge of the existing functionality and limitations. Serves as the technical expertise providing guidance and direction to other professional staff and resolving complex problems; participates in developing strategic plans for systems/applications development and modification within area of expertise. Reviews system requirements with customers and translates requirements into specific functions or deliverables. Analyzes flow chart processes and recommends ways to reduce steps and increase efficiency through use of technology. Other duties as assigned. Education: Bachelor's degree in Information Technology/Computer Science, Health Sciences, Healthcare Admin or related field. Languages: English language required Certifications: For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date. Complexity of Work: Understanding of networking/distributed computing environment concepts. Understands principles of client/server configuration. Excellent knowledge of messaging technology and project management skills. Work Experience: 6 years of system implementation experience, including directing, planning and scheduling a major information system project. Strong analytical, administrative, presentation, and project management skills are required. Must have strong communication skills (both written and verbal) and the ability to work independently. Offset: High School Diploma / GED or equivalent and 9 years of experience. Offset: Associates Degree and 7 years of experience. Physical Requirements: Requires the ability to sit and be stationary for prolonged periods of time, normal or corrected vision and manual dexterity sufficient to perform work on a personal computer. Requires the ability to walk to various locations throughout the Foundation and to function in a stressful environment. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitleSystems Analyst III, Philanthropy AnalyticsLocationClevelandFacilityRemote LocationDepartmentPhilanthropy Institute-Philanthropy InstituteJob CodeT31033ShiftDaysSchedule8:00am-5:00pmJob SummaryJob Details Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. At Cleveland Clinic, everyone is a caregiver, including our essential administrative and non-clinical staff. All your efforts are crucial in helping us continue providing the exceptional care our patients and communities have come to expect. As Systems Analyst III, Philanthropy Analytics you will work alongside Philanthropy Analytics colleagues and managers to participate in feasibility analysis, estimating, planning, designing, developing, prototyping, implementing, quality assurance evaluation and modification of automated systems. In this role, you will define training requirements and assist with process automation, relationship management, daily reports, and maintaining dashboards. Additionally, this position offers work/life balance, a supportive culture, and an established career path with eligibility for job growth opportunities. A caregiver in this position works remotely out of Ohio or Florida, Monday-Friday 8:00am-5:00pm. A caregiver who excels in this role will: Support and design department project assignments and small system implementation. Provide input to solution development efforts. Maintain schedules. Track information system resources for assigned projects. Report on project timelines and document performance. Develop work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements. Maintain project task plans, documentation and communications. Minimum qualifications for the ideal future caregiver include: Associate's Degree in Information Technology, Computer Science or a related field and five years of experience in IT dealing with applications development and support/end user training or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position OR High School Diploma/GED and seven years of experience OR Bachelor's Degree and three years of experience ITIL Foundations Certification upon or within six months of hire Strong analytical, critical thinking, communication, problem solving and relationship building skills Preferred qualifications for the ideal future caregiver include: Bachelor's Degree Microsoft, CompTIA or equivalent certifications preferred. Demonstrated experience using SQL, business logic, SSIS, Python, Power BI. Experience with CRM databases and relationship data analytics. Physical Requirements: Ability to perform work in a stationary position for extended periods. Ability to travel throughout the hospital system. Ability to operate a computer and other office equipment. Ability to communicate and exchange accurate information. In some locations, ability to move up to 20 lbs. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitleSystem Analyst III - ResoluteLocationClevelandFacilityRemote LocationDepartmentITD Ambulatory Based Care-Information Tech DivJob CodeT31033ShiftDays + CallSchedule8:00am-5:00pmJob SummaryJob Details Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a System Analyst III - Resolute, you will participate in feasibility analysis, estimating, planning, designing, developing, prototyping, implementing, quality assurance evaluation and modification of automated systems. As a System Analyst III, you will also define training requirements and assists with automated systems training and recommend solutions to enhance system functionality. A caregiver in this position works remotely out of Ohio, Florida, and Nevada, Monday - Friday, 8:00am-5:00pm. A caregiver who excels in this role will: Support and design department project assignments and small system implementation. Provide input to solution development efforts. Complete assignments as directed. Maintain schedules. Track information system resources for assigned projects. Report on project timelines and document performance. Develop work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements. Maintain project task plans, documentation, and communications. Minimum qualifications for the ideal future caregiver include: Associate's degree in Information Technology, Computer Science, or related field. For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date. Five years of experience in information technology dealing with applications development and support, or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position. OR High School diploma/GED and seven years of experience. OR Bachelor's degree and three years of experience. Preferred qualifications for the ideal future caregiver include: Bachelor's degree. Microsoft, CompTIA, or equivalent. Professional Billing Resolute experience. Physical Requirements: High degree of dexterity to produce materials on a computer. Requires normal or corrected vision, hearing and speech, mobility sufficient to attend meetings. Ability to lift up to 25 pounds. The position must be available after hours for support by pager and computer dial-in. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitleSystems Analyst III - EPIC Resolute Revenue CycleLocationClevelandFacilityRemote LocationDepartmentRCM Executive Admin-FinanceJob CodeT31033ShiftDaysSchedule8:00am-5:00pmJob SummaryJob Details Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As an EPIC Resolute Revenue Cycle Analyst III in the RCM Technology and Innovations Department, you will support feasibility analysis, estimating, planning, design, development, quality assurance, and system modifications. Leveraging your experience, you will help advance departmental initiatives and support successful goal completion. This role offers a unique opportunity to expand your skills in an innovative healthcare environment. A caregiver in this role works remotely from 8:00 a.m. -- 5:00 p.m. A caregiver who excels in this role will: Participate in feasibility analysis, estimating, planning, designing, developing, prototyping, implementing, quality assurance evaluation and modification of automated systems. Define training requirements and assist with automated systems training. Recommend solutions to enhance system functionality. Support and design department project assignments and small system implementation. Provide input to solution development efforts. Maintain schedules. Track information system resources for assigned projects. Report on project timelines and document performance. Develop work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements. Maintain project task plans, documentation and communications. Minimum qualifications for the ideal future caregiver include: Associate's degree in Information Technology/Computer Science, Health Sciences, Healthcare Admin or related field and five years of experience in information technology dealing with applications development and support, or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position OR High School Diploma / GED or equivalent and seven years of experience OR Bachelor's degree and three years of experience Strong analytical, critical thinking and communication skills For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date Preferred qualifications for the ideal future caregiver include: Bachelor's degree Microsoft, CompTIA, or equivalent certification Experience in the revenue cycle EPIC certification or currently working toward certification EPIC background Experience working as a Solution Architect Physical Requirements: Ability to perform work in a stationary position for extended periods. Ability to travel throughout the hospital system. Ability to operate a computer and other office equipment. Ability to communicate and exchange accurate information. In some locations, ability to move up to 20 lbs. Personal Protective Equipment: Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. Please review the Equal Employment Opportunity poster. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The responsibilities of this role will focus primarily on supporting our Lab operational teams using Epic Beaker AP/CP and Non-Epic lab systems and workflows, providing innovative solutions to enhance functionality, and troubleshooting issues effectively. Crucial to the position is the ability to work collaboratively with their team to optimize workflows and tools, adhering to our guiding principles and governing structure. This role will be responsible for analyzing, developing and implementing new functionality as well as enhancing current build, contributing to meaningful innovations in laboratory services workflows. You will be expected to become an expert in Epic Beaker AP/CP and Non-Epic Lab workflows. You will be expected to take call on a rotation and respond to requests effectively, updating your team/manager on issues that require escalation. While this position is remote working, you will be expected to go onsite across the state for go-lives and required meetings. A CLS/MT/MLT and Epic certification in Epic Beaker AP/CP will be minimum requirements. The ideal candidate will have CLS/MT/MLT certifications, an understanding of laboratory services workflows, basic Epic Beaker AP/CP knowledge, excellent communication and teamwork skills, and a willingness to learn in an ever-expanding field. Responsibilities: 1. Assists other IT teams with selection and provides technical evaluation of products / tools to ensure that the proposed solution adheres to enterprise-wide requirements, adapts to new requirements and changing technologies in order to meet business standardization protocols and objectives. 2. Develops and maintains clear, understandable documentation to describe program development and modification, as well as troubleshooting. Updates system and support documentation as necessary to reflect changes to programs, solutions, reports and interfaces. 3. Functions as liaison to health system departments using IT resources and ensures proper use of resources and maintains high service levels. May serve as project lead for implementation of vendor-based systems. 4. Offers design solutions and alternatives to enhance/improve existing systems. Participates in formulating and defining system scope, objectives, and solution. Designs, codes, tests, debugs, and documents the programs, interfaces and scripts to specified requirements. Devises/modifies procedures to solve problems taking into consideration computer equipment capacity and limitations, operating time, and form of desired results. Participates as needed in the assessment of systems and their ability to meet technical and business requirements. 5. Updates management, customers and others as appropriate on a timely basis regarding progress on assigned tasks, projects and issues, via written or oral reports Other Information Other information: Education Requirements: ● Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience). Licensure/Certification Requirements: ● No licensure or certification required. Professional Experience Requirements: ● If a Bachelor's degree: Two (2) years of IT systems and/or operational experience. ● If an Associate's degree: Four (4) years of IT systems and/or operational experience. ● If a High School diploma or GED: Six (6) years of IT systems and/or operational experience. Knowledge/Skills/and Abilities Requirements: ● Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers. Job Details Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: ISD Clinical Systems Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $33.04 - $47.50 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Remote Work Schedule: Day Job Location of Job: US:NC:Morrisville Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The responsibilities of this role will focus primarily on supporting our Lab operational teams using Epic Beaker AP/CP and Non-Epic lab systems and workflows, providing innovative solutions to enhance functionality, and troubleshooting issues effectively. Crucial to the position is the ability to work collaboratively with their team to optimize workflows and tools, adhering to our guiding principles and governing structure. This role will be responsible for analyzing, developing and implementing new functionality as well as enhancing current build, contributing to meaningful innovations in laboratory services workflows. You will be expected to become an expert in Epic Beaker AP/CP and Non-Epic Lab workflows. You will be expected to take call on a rotation and respond to requests effectively, updating your team/manager on issues that require escalation. While this position is remote working, you will be expected to go onsite across the state for go-lives and required meetings. A CLS/MT/MLT and Epic certification in Epic Beaker AP/CP will be minimum requirements. The ideal candidate will have CLS/MT/MLT certifications, an understanding of laboratory services workflows, basic Epic Beaker AP/CP knowledge, excellent communication and teamwork skills, and a willingness to learn in an ever-expanding field. **Responsibilities:** 1. Assists other IT teams with selection and provides technical evaluation of products / tools to ensure that the proposed solution adheres to enterprise-wide requirements, adapts to new requirements and changing technologies in order to meet business standardization protocols and objectives. 2. Develops and maintains clear, understandable documentation to describe program development and modification, as well as troubleshooting. Updates system and support documentation as necessary to reflect changes to programs, solutions, reports and interfaces. 3. Functions as liaison to health system departments using IT resources and ensures proper use of resources and maintains high service levels. May serve as project lead for implementation of vendor-based systems. 4. Offers design solutions and alternatives to enhance/improve existing systems. Participates in formulating and defining system scope, objectives, and solution. Designs, codes, tests, debugs, and documents the programs, interfaces and scripts to specified requirements. Devises/modifies procedures to solve problems taking into consideration computer equipment capacity and limitations, operating time, and form of desired results. Participates as needed in the assessment of systems and their ability to meet technical and business requirements. 5. Updates management, customers and others as appropriate on a timely basis regarding progress on assigned tasks, projects and issues, via written or oral reports **Other Information** Other information: **Education Requirements:** ● Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience). **Licensure/Certification Requirements:** ● No licensure or certification required. **Professional Experience Requirements:** ● If a Bachelor's degree: Two (2) years of IT systems and/or operational experience. ● If an Associate's degree: Four (4) years of IT systems and/or operational experience. ● If a High School diploma or GED: Six (6) years of IT systems and/or operational experience. **Knowledge/Skills/and Abilities Requirements:** ● Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers. **Job Details** Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: ISD Clinical Systems Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $33.04 - $47.50 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Remote Work Schedule: Day Job Location of Job: US:NC:Morrisville Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Healthcare Business Consultant is responsible business consulting, analytics, and project management, related to operational, programmatic, and financial management of healthcare operations across the UNC Health Statewide Network under the direction of System Affiliations leadership. The consultant also assists with strategic planning, market assessment, performance improvement activities, and initiatives to support management in decision-making in hospital operations and planning. The consultant will develop and present data independently, and in collaboration with others, related to business plans and operations to support local and system leadership in decision-making. Responsibilities: * Lead (or work as a team member) cross-functional program team(s) for strategic projects across a large complex organization and assure timely and efficient completion of analysis and projects, proper communication of issues, and proper documentation of project and analytical work. * Provide complex business analytics to senior management in support of service lines and statewide entities. * Provide financial, operational, qualitative, and market planning advice and support to senior management in making programmatic decisions related to the preparation and monitoring of the annual budget * Responsible for development of business plans across the statewide network from the concept/ forecasting phase through program launch. Assess existing programs and service lines based on actual outcomes and value. Develop and present complex financial models and strategic analysis that support growth opportunities. * Work closely with and advise senior management, hospital and operational leaders, and physician leadership in both clinical and non-clinical service areas to facilitate growth while maximizing operational efficiencies. Growth may come from a variety of opportunities including improving business performance, expanding existing service lines and programs, and forming new service lines, facilities, or businesses. * The HAC maintains positive, collaborative relationships with existing UNC Health Statewide Network affiliates, external health care organizations, and other UNC Health partners. Other Information Education Requirements: ● Requires Bachelors degree or equivalent combination of education and experience Licensure/Certification Requirements: ● No licensure or certification required. Professional Experience Requirements: ● If Bachelors degree, three (3) years of experience required. If a Bachelor's Degree in a STEM field (i.e. Engineering, Math, Computer Science, Analytics, etc.), then one (1) year of experience is required. ● If Master's degree, one (1) year of experience required. ● If Associated degree, seven (7) years of experience required ● If high school/GED, eleven (11) years of experience in business analysis, financial management or financial analysis. ● If PhD, no years of experience required. Knowledge/Skills/and Abilities Requirements: * Microsoft Office suite (Word, Excel, PowerPoint, Outlook), intermediate proficiency required * Project Management, intermediate proficiency preferred - Business plan analysis, Pro Forma development, Performance management analysis, limited proficiency accepted * Customer/ Executive relationship management, intermediate proficiency required * Fulfilling analytics requests; providing insights to answer operational questions; presenting to and supporting executives in project management and planning, intermediate proficiency required * Ability to provide visual analysis of data in most effective mode of presentation, intermediate proficiency required * Professional communication skills, both written and oral, including business writing and presenting, intermediate proficiency required * Experience working at or in a consulting role with a health services delivery provider is strongly preferred Job Details Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Affiliations and Integration Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $38.17 - $54.88 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Hybrid Work Schedule: Day Job Location of Job: US:NC:Morrisville Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Healthcare Business Consultant is responsible business consulting, analytics, and project management, related to operational, programmatic, and financial management of healthcare operations across the UNC Health Statewide Network under the direction of System Affiliations leadership. The consultant also assists with strategic planning, market assessment, performance improvement activities, and initiatives to support management in decision-making in hospital operations and planning. The consultant will develop and present data independently, and in collaboration with others, related to business plans and operations to support local and system leadership in decision-making. **Responsibilities:** 1. Lead (or work as a team member) cross-functional program team(s) for strategic projects across a large complex organization and assure timely and efficient completion of analysis and projects, proper communication of issues, and proper documentation of project and analytical work. 2. Provide complex business analytics to senior management in support of service lines and statewide entities. 3. Provide financial, operational, qualitative, and market planning advice and support to senior management in making programmatic decisions related to the preparation and monitoring of the annual budget 4. Responsible for development of business plans across the statewide network from the concept/ forecasting phase through program launch. Assess existing programs and service lines based on actual outcomes and value. Develop and present complex financial models and strategic analysis that support growth opportunities. 5. Work closely with and advise senior management, hospital and operational leaders, and physician leadership in both clinical and non-clinical service areas to facilitate growth while maximizing operational efficiencies. Growth may come from a variety of opportunities including improving business performance, expanding existing service lines and programs, and forming new service lines, facilities, or businesses. 6. The HAC maintains positive, collaborative relationships with existing UNC Health Statewide Network affiliates, external health care organizations, and other UNC Health partners. **Other Information** **Education Requirements:** ● Requires Bachelors degree or equivalent combination of education and experience **Licensure/Certification Requirements:** ● No licensure or certification required. **Professional Experience Requirements:** ● If Bachelors degree, three (3) years of experience required. If a Bachelor's Degree in a STEM field (i.e. Engineering, Math, Computer Science, Analytics, etc.), then one (1) year of experience is required. ● If Master's degree, one (1) year of experience required. ● If Associated degree, seven (7) years of experience required ● If high school/GED, eleven (11) years of experience in business analysis, financial management or financial analysis. ● If PhD, no years of experience required. **Knowledge/Skills/and Abilities Requirements:** + Microsoft Office suite (Word, Excel, PowerPoint, Outlook), intermediate proficiency required + Project Management, intermediate proficiency preferred - Business plan analysis, Pro Forma development, Performance management analysis, limited proficiency accepted + Customer/ Executive relationship management, intermediate proficiency required + Fulfilling analytics requests; providing insights to answer operational questions; presenting to and supporting executives in project management and planning, intermediate proficiency required + Ability to provide visual analysis of data in most effective mode of presentation, intermediate proficiency required + Professional communication skills, both written and oral, including business writing and presenting, intermediate proficiency required + Experience working at or in a consulting role with a health services delivery provider is strongly preferred **Job Details** Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Affiliations and Integration Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $38.17 - $54.88 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Hybrid Work Schedule: Day Job Location of Job: US:NC:Morrisville Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.