Customer Service Representative
Customer service representative job at Eastern Propane & Oil
Job Description
Customer Service Representative
Rochester, NH - Full-time
About our energy
Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a platinum level status for Veteran friendly employers. We've been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you're part of a supportive and family focused culture.
Why choose Eastern?
Extensive benefits including 100% paid insurance options
Matched 401(k) options
Employee & family fuel discounts for your home
Sign-on bonus
Boot and uniform allowances
State of the art Training Center
3.5 Weeks paid time off + 7 paid holidays
Veteran's Day paid holiday for active military and veterans
Opportunity for growth
Complimentary coffee, snacks, and Thanksgiving turkey
Shortened summer hours - full pay, shorter days
Wellness reimbursement (gym, exercise classes, and more)
Tuition reimbursement
Additional voluntary benefits
Pet insurance
About this opportunity
This non-safety sensitive, seasonal position is responsible for efficiently providing solutions to customer service needs through a positive and respectful dialogue. Ability to multi-task and effectively manage and dispatch customer calls is essential. Openings start as soon as September and shifts vary depending on department needs. Position includes discounts on all products and services we provide.
What your role will look like
Accurately and appropriately manage, respond to, and resolve customer questions, concerns and inquiries
Provide customer with requested information by using application software, or other
Appropriate means and assist customer to achieve total satisfaction
Interact with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information
Demonstrate ability to accurately and successfully use Eastern's application software system
Regular attendance and punctuality adherence to a schedule that meets the needs of the department which increases on a seasonal basis
Be receptive to and competently use new technologies
Other duties as assigned
What you'll bring to this role
Experience: 2-3 years of Telephone Call Center Environment Experience
Education: High school graduate minimum
Highly organized with strong problem-solving skills
Utilize excellent verbal and written communication skills
Demonstrated ability to read and write English and perform basic math skills
Demonstrated ability to multi-task
Reliability and exceptional customer service skills
Apply now to heat up your career at Eastern!
Cashier/Store CSR
Hinsdale, NH jobs
Job Description???? Now Hiring! Part-Time Cashier - Sandri Hinsdale Store ????
???? Schedule: 12:00 PM - 8:00 PM (3-4 days/week) plus Saturdays 5:30 AM - 1:30 PM
Looking for a part-time role where you can stay busy, help people, and be part of a locally-owned company with real growth potential? Join the team at Sandri's Hinsdale store! We're hiring a Cashier who can work with a smile, stay organized, and handle the physical pace of a busy convenience store.
???? Who We Are:
Sandri is a family-owned chain of convenience stores with 18 locations across Western Massachusetts, New Hampshire, and Vermont. We pride ourselves on maintaining clean, safe, and welcoming stores where both customers and employees feel appreciated.
???? What You'll Be Doing:
Customer Service & Sales: Greet customers, process transactions accurately, handle lottery sales, and check IDs for alcohol and tobacco purchases.
Keep It Clean: Clean restrooms, sweep/mop floors, wipe counters and pumps, empty trash, and maintain a clean and safe environment inside and outside the store.
Stock & Restock: Refill shelves and coolers, rotate products, and check in deliveries.
Stay Alert: Monitor customer needs and follow all safety and security procedures.
???? Physical Requirements:
This role is active and on your feet! You must be able to:
Stand and walk for extended periods (up to 8 hours).
Lift, carry, and move products and supplies up to 40 lbs.
Bend, reach, kneel, and climb step stools or ladders as needed.
Perform cleaning tasks using mops, brooms, and cleaning agents.
Work in coolers and freezers during restocking (brief periods).
???? Who We're Looking For:
Dependable: Shows up on time, every time.
Friendly & Attentive: Loves helping people and keeping things running smoothly.
Detail-Oriented: Can manage transactions and balances accurately.
Responsible: Follows rules for ID checks and safe practices.
Hard-Working: Takes pride in a clean, organized, and well-stocked store.
???? Perks of Working at Sandri:
???? Uniforms Provided
⏰ Paid Time Off & Vacation (for full-time team members)
???? Growth Opportunities - We love to promote from within!
Apply today and bring your energy to a company that values its people!
Customer Support Representative - Hyannis
Barnstable Town, MA jobs
As a Customer Support Representative, the primary role would be to ensure that customers are satisfied with the company's products and services and to encourage them to continue using and expand with the company's services.
This role is 5 days in office
. Key responsibilities and skills:
Responsibilities:
Handle customer inquiries and complaints promptly and professionally.
Key in orders for operations branches with high call volume
Proactively engage with customers to address any issues or concerns they may have.
Work with other departments within the company to resolve customer issues and improve customer satisfaction.
Offer additional services to add value and optimize efficiency in products and deliveries.
Develop and implement strategies to retain customers and increase customer loyalty.
Monitor customer feedback and make recommendations for improvements to products and services.
Maintain accurate and up-to-date records of customer interactions and transactions.
Skills:
Excellent communication and interpersonal skills.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Patience and empathy in dealing with customers.
Proficiency in using customer relationship management (CRM) software.
Knowledge of the fuel industry and related products and services.
Overall, your goal as a Customer Support Representative is to build strong relationships with customers and to ensure that they are satisfied with the company's products and services. By doing so, you can help to increase customer loyalty and retention, which is essential for the long-term success of the company.
Auto-ApplyCustomer Support Representative - Hyannis
Barnstable Town, MA jobs
Job Description
As a Customer Support Representative, the primary role would be to ensure that customers are satisfied with the company's products and services and to encourage them to continue using and expand with the company's services.
This role is 5 days in office
. Key responsibilities and skills:
Responsibilities:
Handle customer inquiries and complaints promptly and professionally.
Key in orders for operations branches with high call volume
Proactively engage with customers to address any issues or concerns they may have.
Work with other departments within the company to resolve customer issues and improve customer satisfaction.
Offer additional services to add value and optimize efficiency in products and deliveries.
Develop and implement strategies to retain customers and increase customer loyalty.
Monitor customer feedback and make recommendations for improvements to products and services.
Maintain accurate and up-to-date records of customer interactions and transactions.
Skills:
Excellent communication and interpersonal skills.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Patience and empathy in dealing with customers.
Proficiency in using customer relationship management (CRM) software.
Knowledge of the fuel industry and related products and services.
Overall, your goal as a Customer Support Representative is to build strong relationships with customers and to ensure that they are satisfied with the company's products and services. By doing so, you can help to increase customer loyalty and retention, which is essential for the long-term success of the company.
Full-Time Bilingual Customer Action Representative (Spanish/English)
Lawrence, MA jobs
Learn more about us here! (***********************************************************************
Do you want to advance racial and economic justice while tackling climate change? All In Energy, a nonprofit organization, was founded in the spring of 2018 with a mission to accelerate an inclusive clean energy economy. We work hand-in-hand with cities and local community organizations to connect communities of color, non-English speakers, and renters to energy-saving programs and affordable renewable energy, which help families save money, make their homes healthier, and combat climate change. We are also creating new pathways into clean energy jobs, increasing green career opportunities for people of color, multilingual individuals, and women.
We're seeking a compassionate and detail-oriented, fully bilingual Customer Action Representative to help Spanish- and English-speaking residents in the Merrimack Valley navigate their way through Massachusetts' generous, but complicated energy efficiency programs. You must be fluent in verbal and written English and Spanish at a professional level. You will play a critical role in ensuring the residents we meet receive high-quality support to access programs that can save their families money and make their homes healthier and more comfortable. The Customer Action Representative will be the primary contact point in helping Merrimack Valley, Framingham, and Massachusetts families access energy efficiency and renewable energy programs.
Responsibilities consist of supporting residents through every step of their home energy journey, in English and Spanish:
Perform intake by phone and occasionally in-person through walk-ins at the Lawrence-based office.
Conduct eligibility screenings for clients to help them better understand what programs are available to them.
Assist in finding and scheduling contractors to complete required work, including an initial no-cost home energy assessment.
Make occasional in-home visits to collect data necessary to assess opportunities for home electrification during, before, or after third-party home energy assessments
Follow up with residents who have received energy assessments to help them understand recommendations and remove barriers to adding insulation to their homes.
Collaborate with the supervisor to evaluate performance and customer satisfaction by analyzing customer call recordings.
Assist clients with qualification and application support for rebates, incentives, and financing for their projects.
Assist with invoicing for services rendered, ensuring accuracy and timeliness in billing procedures.
Co-manage projects with partner organizations and vendors to give and receive updates for the clients.
Maintain organized contact records and other data about partnerships and community members, as well as program successes and challenges.
Solicit feedback from residents who have been through the program and ask for referrals from family, friends, and neighbors.
Miscellaneous tasks associated with executing our programs, as needed.
Required Qualifications:
Bilingual professional fluency in English and Spanish, both written and spoken
Passion for addressing global climate change, equitable clean energy access, or economic and environmental justice
Ability and desire to speak with strangers on the phone or in person in English and Spanish, to ask them to take a no-cost action to save money and energy while helping reduce greenhouse gas emissions
Demonstrate ability to creatively problem solve and overcome obstacles
Ability to work independently and as a part of a small, nimble team
Detail-oriented and able to keep tasks, records, and systems organized
Preferred Qualifications:
Experience communicating with the residents of low-income and/or majority-minority communities
Sales, outreach, customer service, or organizing experience, e.g., retail, political canvassing, fundraising
Experience working with key performance indicators (KPIs)
Experience with phone banking, voter registration calls, or other phone-based outreach
Experience with Customer Relationship Management (CRM) systems like Salesforce
Basic knowledge of how homes use and lose energy
Fluency also in Spanish and/or Khmer
Hours, Benefits, Compensation
Full-time (night and weekend availability preferred)
$27.89/hour
Flexible schedule, paid sick time, vacation time, retirement, and technology benefits
Health, dental, and vision insurance
Required attendance in the Lawrence office, occasional work from home is possible
For a detailed list of benefits, go to bit.ly/AIEbenefits
Customer Support Representative - Hyannis
Massachusetts jobs
As a Customer Support Representative, the primary role would be to ensure that customers are satisfied with the company's products and services and to encourage them to continue using and expand with the company's services. This role is 5 days in office . Key responsibilities and skills:
Responsibilities:
Handle customer inquiries and complaints promptly and professionally.
Key in orders for operations branches with high call volume
Proactively engage with customers to address any issues or concerns they may have.
Work with other departments within the company to resolve customer issues and improve customer satisfaction.
Offer additional services to add value and optimize efficiency in products and deliveries.
Develop and implement strategies to retain customers and increase customer loyalty.
Monitor customer feedback and make recommendations for improvements to products and services.
Maintain accurate and up-to-date records of customer interactions and transactions.
Skills:
Excellent communication and interpersonal skills.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Patience and empathy in dealing with customers.
Proficiency in using customer relationship management (CRM) software.
Knowledge of the fuel industry and related products and services.
Overall, your goal as a Customer Support Representative is to build strong relationships with customers and to ensure that they are satisfied with the company's products and services. By doing so, you can help to increase customer loyalty and retention, which is essential for the long-term success of the company.
Auto-ApplyEOC Call Center Specialist
Norwell, MA jobs
Clean Harbors is seeking an Emergency Call Center Representative in Norwell, MA to join our safety conscious team. This role will be responsible for operation of the 24-Hour Emergency Operations Center. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico.
Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us. This is an on-site position with working hours from 8:00 AM to 4:00 PM, Monday through Friday.
Why work for Clean Harbors?
- Health and Safety is our #1 priority and we live it 3-6-5!
- Competitive wages up to $21-$23/hr
- Comprehensive health benefits coverage after 30 days of full-time employment
- Group 401K with company matching component
- Opportunities for growth and development for all the stages of your career
- Generous paid time off, company paid training and tuition reimbursement
- Positive and safe work environments
High School Diploma or GED Required
- Strong computer skills with a solid proficiency in Microsoft based application
- Excellent written and verbal communication skills.
- Excellent interpersonal and organizational skills.
- Excellent customer service skills.
- Decisiveness and initiative.
- Ability to work in a team environment as well as independently.
- Ability to prioritize responsibilities and meet deadlines.
- Ability to work with little or no supervision.
- Ability to remain calm while handling a potential crisis.
- Ability to work overtime as requested by management.
Wondering what to expect in starting your career with Clean Harbors? Click Here to view a Day in the Life Video! 40-years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials.
Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us. Join our safety focused team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at **********************************
#CH
- The Emergency Operations Center (EOC) Duty Operator is Responsible for operation of the 24-Hour Emergency Operations Center
- Receive and manage all communications traffic in and out of Clean Harbors EOC during assigned shift in a courteous and professional manner. The EOC Duty Operator is responsible to ensure that all calls are handled appropriately and immediately.
- Record accurate and detailed information regarding the nature of every call notifying appropriate personnel of call ensuring complete customer satisfaction.
- Publish detailed EOC Report documenting every incoming and outgoing call per shift. Make timely notifications and accurately record data in accordance with customer requirements.
- Keep all EOC reference material up-to-date plus responsible for routine tests verifying accuracy of data and simulated drills.
- Must provide detailed shipping information pertaining to Hazardous Materials transported by Clean Harbors' vehicles to response or regulatory personnel if requested
- Ensure phones are rolled for all locations after hours.
- Assist training of new or temporary Duty Operators.
- Support Field Service Operations with general administrative needs and Emergency Response (ER) and Non ER calls.
Auto-ApplyEOC Call Center Specialist
Norwell, MA jobs
Clean Harbors is seeking an Emergency Call Center Representative in Norwell, MA to join our safety conscious team. This role will be responsible for operation of the 24-Hour Emergency Operations Center. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico.
Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us. This is an on-site position with working hours from 8:00 AM to 4:00 PM, Monday through Friday.
Why work for Clean Harbors?
- Health and Safety is our #1 priority and we live it 3-6-5!
- Competitive wages up to $21-$23/hr
- Comprehensive health benefits coverage after 30 days of full-time employment
- Group 401K with company matching component
- Opportunities for growth and development for all the stages of your career
- Generous paid time off, company paid training and tuition reimbursement
- Positive and safe work environments
EOC Call Center Specialist
Norwell, MA jobs
High School Diploma or GED Required * Strong computer skills with a solid proficiency in Microsoft based application * Excellent written and verbal communication skills. * Excellent interpersonal and organizational skills. * Excellent customer service skills.
* Decisiveness and initiative.
* Ability to work in a team environment as well as independently.
* Ability to prioritize responsibilities and meet deadlines.
* Ability to work with little or no supervision.
* Ability to remain calm while handling a potential crisis.
* Ability to work overtime as requested by management.
Wondering what to expect in starting your career with Clean Harbors? Click Here to view a Day in the Life Video! 40-years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials.
Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us. Join our safety focused team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at **********************************
#CH
* The Emergency Operations Center (EOC) Duty Operator is Responsible for operation of the 24-Hour Emergency Operations Center
* Receive and manage all communications traffic in and out of Clean Harbors EOC during assigned shift in a courteous and professional manner. The EOC Duty Operator is responsible to ensure that all calls are handled appropriately and immediately.
* Record accurate and detailed information regarding the nature of every call notifying appropriate personnel of call ensuring complete customer satisfaction.
* Publish detailed EOC Report documenting every incoming and outgoing call per shift. Make timely notifications and accurately record data in accordance with customer requirements.
* Keep all EOC reference material up-to-date plus responsible for routine tests verifying accuracy of data and simulated drills.
* Must provide detailed shipping information pertaining to Hazardous Materials transported by Clean Harbors' vehicles to response or regulatory personnel if requested
* Ensure phones are rolled for all locations after hours.
* Assist training of new or temporary Duty Operators.
* Support Field Service Operations with general administrative needs and Emergency Response (ER) and Non ER calls.
Cashier/Store CSR
Lebanon, NH jobs
Job Description
About the Role:
The Cashier/Store Customer Service Representative (CSR) plays a crucial role in ensuring a positive shopping experience for our customers at our store in West Lebanon. This position is responsible for accurately processing transactions, handling cash, and providing exceptional customer service. The Cashier/Store CSR will also assist customers with inquiries, resolve issues, and promote store loyalty programs. By maintaining a clean and organized checkout area, this role contributes to the overall efficiency and effectiveness of store operations. Ultimately, the Cashier/Store CSR is vital in fostering customer satisfaction and loyalty, which drives the success of the store.
Minimum Qualifications:
High school diploma or equivalent.
Previous experience in a retail or customer service role.
Basic math skills and ability to handle cash transactions.
Work over night Hours
Preferred Qualifications:
Experience with point-of-sale systems.
Knowledge of inventory management and merchandising.
Responsibilities:
Accurately process customer transactions using the point-of-sale system.
Handle cash, credit, and debit transactions while ensuring compliance with company policies.
Provide excellent customer service by greeting customers, answering questions, and resolving any issues.
Assist in maintaining the cleanliness and organization of the checkout area and store.
Promote store loyalty programs and special promotions to enhance customer engagement.
Skills:
The required skills for this position include strong communication and interpersonal abilities, which are essential for interacting with customers and addressing their needs effectively. Attention to detail is crucial when processing transactions to ensure accuracy in cash handling and inventory management. Problem-solving skills will be utilized daily to resolve customer inquiries and complaints promptly. Preferred skills, such as familiarity with point-of-sale systems, will enhance efficiency in transaction processing and improve the overall customer experience. Additionally, ability to work overnight shift is a must.
Overnights and weekends a must.
10pm-6am shift
Cashier/Store CSR
Lebanon, NH jobs
Job Description
???? Now Hiring! Full-Time Cashier - Sandri West Lebanon Store ???? ???? Schedule: Full-Time, 2:00 PM - 10:00 PM (Must be available to work weekends)
Looking for a full-time role where you can stay active, help people, and be part of a locally-owned company with real growth potential? Join the team at Sandri's West Lebanon store! We're hiring a Cashier who can work with a smile, stay organized, and keep up with the fast pace of a busy convenience store.
???? Who We Are:
Sandri is a family-owned chain of convenience stores with 18 locations across Western Massachusetts, New Hampshire, and Vermont. We pride ourselves on maintaining clean, safe, and welcoming stores where both customers and employees feel appreciated.
???? What You'll Be Doing:
Customer Service & Sales: Greet customers, process transactions accurately, handle lottery sales, and check IDs for alcohol and tobacco purchases.
Keep It Clean: Clean restrooms, sweep/mop floors, wipe counters and pumps, empty trash, and maintain a clean and safe environment inside and outside the store.
Stock & Restock: Refill shelves and coolers, rotate products, and check in deliveries.
Stay Alert: Monitor customer needs and follow all safety and security procedures.
???? Physical Requirements:
This role is active and on your feet! You must be able to:
Stand and walk for extended periods (up to 8 hours).
Lift, carry, and move products and supplies up to 40 lbs.
Bend, reach, kneel, and climb step stools or ladders as needed.
Perform cleaning tasks using mops, brooms, and cleaning agents.
Work in coolers and freezers during restocking (brief periods).
???? Who We're Looking For:
Dependable: Shows up on time, every time.
Friendly & Attentive: Loves helping people and keeping things running smoothly.
Detail-Oriented: Can manage transactions and balances accurately.
Responsible: Follows rules for ID checks and safe practices.
Hard-Working: Takes pride in a clean, organized, and well-stocked store.
???? Perks of Working at Sandri:
???? Uniforms Provided
⏰ Paid Time Off & Vacation (for full-time team members)
???? Growth Opportunities - We love to promote from within!
Apply today and bring your energy to a company that values its people!
Cashier/Store CSR
Lebanon, NH jobs
About the Role:
The Cashier/Store Customer Service Representative (CSR) plays a crucial role in ensuring a positive shopping experience for our customers at our store in West Lebanon. This position is responsible for accurately processing transactions, handling cash, and providing exceptional customer service. The Cashier/Store CSR will also assist customers with inquiries, resolve issues, and promote store loyalty programs. By maintaining a clean and organized checkout area, this role contributes to the overall efficiency and effectiveness of store operations. Ultimately, the Cashier/Store CSR is vital in fostering customer satisfaction and loyalty, which drives the success of the store.
Minimum Qualifications:
High school diploma or equivalent.
Previous experience in a retail or customer service role.
Basic math skills and ability to handle cash transactions.
Work over night Hours
Preferred Qualifications:
Experience with point-of-sale systems.
Knowledge of inventory management and merchandising.
Responsibilities:
Accurately process customer transactions using the point-of-sale system.
Handle cash, credit, and debit transactions while ensuring compliance with company policies.
Provide excellent customer service by greeting customers, answering questions, and resolving any issues.
Assist in maintaining the cleanliness and organization of the checkout area and store.
Promote store loyalty programs and special promotions to enhance customer engagement.
Skills:
The required skills for this position include strong communication and interpersonal abilities, which are essential for interacting with customers and addressing their needs effectively. Attention to detail is crucial when processing transactions to ensure accuracy in cash handling and inventory management. Problem-solving skills will be utilized daily to resolve customer inquiries and complaints promptly. Preferred skills, such as familiarity with point-of-sale systems, will enhance efficiency in transaction processing and improve the overall customer experience. Additionally, ability to work overnight shift is a must.
Overnights and weekends a must.
10pm-6am shift
Auto-ApplyCustomer Service Representative
Somersworth, NH jobs
Join Our Team - Find Your Future!
Turn Great Service Into Great Earnings - Competitive Hourly Pay Plus Commission!
Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer related responsibilities to ensure customer satisfaction, promote corporate goals and objectives and grow the company while contributing to an efficient, harmonious working environment. Serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees and Pledges and our Co-Worker Guarantees and Pledges.
Essential Functions:
Courteously answer incoming telephone calls and assist walk-in customers.
Utilizes the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
Perform computer related input and other clerical tasks relating to one or more of the following: Inventory control, accounts payable, accounts receivable, computer input (posting), price change administration, payments received, and bank deposits.
Develop a thorough knowledge of all departments, products, services, and delivery schedules.
Enthusiastically participates in annual market objectives, promotional programs and contests.
Support other members of the office staff by cross-training within the department and offering assistance as needed.
Perform other miscellaneous office duties such as filing, photocopying, and shredding.
Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!
Health Insurance - Premiums as low as $6 for full time employees!
Dental insurance and Vision Insurance
Company Provided Life insurance, Short-term and Long-Term disability
401(k) plan with company match
Paid time off and paid holidays
Tuition assistance for employees and scholarships available for employees' children
Discounts on our products and services
Opportunities for growth throughout our footprint.
Other Tasks:
Assist with special projects and other work-related duties as assigned.
Other Attributes Required:
Dependability
Good communication and listening skills
Accuracy, organization, and attention to detail
Ability to work in a dynamic environment without distraction
Courteous demeanor and professional appearance
Flexibility to work seasonal overtime
Trouble shooting skills - within and between departments
The ability to adapt to change
Education:
A high school diploma or equivalent is preferred.
Experience: One year of previous customer service experience including computer work is preferred.
Equipment and Tools Used:
Calculator, telephone, computer terminal, and copier.
Decisions Made:
This position works as a “trusted advisor” to provide assistance to our customers. Resolves customer issues such as delivery or billing problems. If dissatisfaction persists, the customer is referred to the appropriate department head for resolution.
Safety Considerations:
The main safety concern relates to proper ergonomics while working at a video display terminal.
Contacts:
This position deals frequently with customers over the telephone and in person requiring excellent customer relations skills. The Customer Service Representative also cooperatively works with other employees and interacts with other departments.
Work Environment:
The work environment is mainly an office setting. The heating season is typically faster paced than the rest of the year.
Physical Requirements Analysis:
The position requires frequent sitting and some standing.
There is frequent use of the fingers to write, input data into a computer system, and handle paperwork
There is frequent communication involving both speaking and listening in person and over the telephone
Weight or Force Moved:
There is rarely a need to lift or move an object weighing more than 10 pounds.
Customer Service Representative
Caribou, ME jobs
“Turn great service into great earnings" - Competitive Hourly Pay Plus Commission!”
Company: Dead River Company Job Type: Full-Time/onsite
Join the Dead River Company team! We're looking for a dependable, customer-focused Customer Service Representative to perform a variety of administrative and computer-related responsibilities. This position plays a key role in ensuring customer satisfaction, supporting company goals, and maintaining a positive and efficient work environment. As a Dead River Company ambassador, you'll exemplify our core values every day.
Key Responsibilities:
Courteously answer incoming calls and assist walk-in customers with professionalism and care.
Utilize the ADDS E3 system for customer account setup, maintenance, and record updates.
Perform data entry and administrative tasks related to:
Inventory control
Accounts payable and receivable
Posting and payment processing
Price change administration and bank deposits
Develop and maintain thorough knowledge of company products, services, and delivery schedules.
Participate enthusiastically in annual market objectives, promotional programs, and contests.
Support team members by cross-training and providing assistance as needed.
Perform general office duties such as filing, photocopying, and document shredding.
Assist with special projects and additional duties as assigned.
Experience:
Minimum of one year of customer service experience preferred.
Experience with computer systems and data entry is a must.
Education:
High school diploma or equivalent preferred.
Key Attributes:
Dependable and punctual
Strong communication and active listening skills
Accurate, organized, and detail-oriented
Able to focus and multitask in a dynamic environment
Courteous demeanor and professional appearance
Flexible to work seasonal overtime
Problem-solving and troubleshooting skills
Adaptable to change and continuous improvement
Working Relationships:
This position interacts directly with customers both in person and over the phone, requiring excellent interpersonal and problem-solving skills. Collaboration with other employees and departments is essential to ensure smooth operations and customer satisfaction.
Decision-Making:
The Customer Service Representative acts as a trusted advisor to customers, resolving common issues such as billing or delivery inquiries. Complex issues are referred to the appropriate department head for resolution.
Why Work for Dead River Company?
At Dead River Company, we're committed to supporting our employees and providing opportunities for growth in a respectful, team-oriented environment. Join us in serving our customers and communities with integrity, dependability, and excellence.
Customer Service Representative- Stoughton, MA
Stoughton, MA jobs
Customer Service Representative main duties will be to oversee their list of assigned house account. The candidate will work closely with their direct manager and Sales Team to develop customer strategies for existing customer retention, profitability management and expanding their portfolio of business with new product sales. The Customers Service Representative is responsible for assuring customer satisfaction of their assigned house accounts.
A Customer Service Representative will meet all day to day requirements with in their set customers group. Representatives will have the ability to work and sell to a variety of customers across the country from varying industries with varied needs. Navigating through customer issue(s) by providing a high quality customer service experience to enhance the quality of support delivered by the rest of the organization.
Representatives will be provided with comprehensive training and support as well as advancement opportunities.
Knowledge and Experience:
3 years' experience in a customer service or sales based role.
Associates / Bachelor's degree preferred however relevant experience is acceptable.
Excellent written, technical and verbal communication skills.
Ability to juggle multiple tasks simultaneously and with limited management oversite.
This lists the primary responsibilities and duties for this position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. In the event that management exercises its right to assign or reassign duties and responsibilities a review with be given at that time to determine any change in compensation.
Diesel Direct is an Equal Opportunity Employer
Auto-ApplyCashier/Store CSR
Greenfield Town, MA jobs
Job Description
Join Our Team as a Cashier at Sandri Energy!
Sandri Energy is thrilled to announce that we are hiring Cashiers for our bustling Greenfield Ma store, located 295 Federal St, . As a family-owned chain of convenience stores with 18 locations across Western Massachusetts, New Hampshire, and Vermont, we pride ourselves on providing safe, clean, and welcoming stores that keep our customers (and their cars) fueled up and ready to go. Schedule: Flexibility with open Availability
What You'll Do:
Engage with Customers: Scan purchases, take payments, and make change accurately.
Provide Exceptional Service: Answer customer questions and verify IDs for age-restricted sales.
Keep Things Stocked: Stock shelves and coolers, and check in orders.
Maintain the Store: Perform tasks like dusting, cleaning bathrooms, sweeping and mopping, wiping down counters and gas pumps, clearing sidewalks, putting down salt, and handling trash and recycling.
Our Ideal Candidate:
Reliable: Consistent attendance is a must.
Customer Service-Oriented: Strong skills in customer interaction and service.
Detail-Oriented: Able to process payments and lottery transactions accurately and maintain a balanced cash drawer.
Responsible: Committed to ensuring that alcohol and tobacco are only sold to those over 21 with valid ID.
Dedicated: Focused on keeping the store clean, stocked, and safe for all.
Why Work for Sandri?
Flexible Options: Full Time and Part Time positions available.
Comprehensive Benefits: Medical, Dental, and Vision insurance for employees working at least 30 hours per week.
Financial Security: 401k with match for full and part-time employees, and a $10k Life insurance policy paid by Sandri for employees working at least 30 hours per week.
Additional Coverage: Voluntary Life and Disability insurance for employees working at least 30 hours per week.
Uniforms Provided: Company-provided uniforms.
Work-Life Balance: Paid Time Off/Vacation for Full Time employees.
Supportive Environment: Team-oriented work atmosphere with a promote-from-within culture (many of our Store Managers, Assistant Managers, and District Managers have been promoted from within).
Inclusive Workplace: Equal opportunity employer.
Cashier Store CSR
Greenfield Town, MA jobs
Job DescriptionSandri Energy is now hiring at our Greenfield store, located at 295 Federal Street, Greenfield, MA. . We are looking for a person who can be flexible with their schedule and be able to work some weekends, full time or part time. Sandri is a family-owned small chain of convenience stores, with 18 locations throughout Western Mass, New Hampshire, and Vermont. We pride ourselves on providing safe stores that keep our customers (and their cars) fueled up and on the go.
Responsibilities of a Cashier at Sandri include:
Scanning purchases and taking customer payments
Making change accurately
Answering customer questions
Verifying customer ID for age restricted sales
Stocking shelves and coolers
Checking in orders
Store maintenance such as dusting, cleaning bathrooms, sweeping and mopping, wiping down counters and gas pumps, making sure sidewalks are clear and putting down salt, trash and recycling
Our ideal Cashier candidate will have the following skills and traits:
Reliable attendance
Attention to customer service
Able to accurately process payments and lottery transactions and maintain an accurate cash drawer
Committed to ensuring that alcohol and tobacco can only be purchased by those over 21 with valid ID
Committed to keeping the store clean, stocked, and safe
As a family owned company the well being of our employees is important to us. The many benefits of working as a Cashier at Sandri include:
Competitive hourly pay
Full Time and Part Time Options
Medical for employees working at least 30 hours per week
Dental for employees working at least 30 hours per week
Vision for employees working at least 30 hours per week
401k with match for full and part time employees
$10k Life insurance policy paid by Sandri for employees working at least 30 hours per week.
Voluntary Life and Disability insurance for employees working at least 30 hours per week
Company provided uniforms
Paid Time Off / Vacation for Full Time employees
Team oriented work environment
Promote from within culture (most of our Store Managers, Assistant Managers, and District Managers have been promoted from within)
Equal opportunity workplace
Apply online or fill out an application in person at Sandri , 295 Federal Street, Greenfield, MA 01301.
Cashier/Store CSR
Greenfield Town, MA jobs
Join Our Team as a Cashier at Sandri Energy!
Sandri Energy is thrilled to announce that we are hiring Cashiers for our bustling Greenfield Ma store, located 295 Federal St, . As a family-owned chain of convenience stores with 18 locations across Western Massachusetts, New Hampshire, and Vermont, we pride ourselves on providing safe, clean, and welcoming stores that keep our customers (and their cars) fueled up and ready to go. Schedule: Flexibility with open Availability
What You'll Do:
Engage with Customers: Scan purchases, take payments, and make change accurately.
Provide Exceptional Service: Answer customer questions and verify IDs for age-restricted sales.
Keep Things Stocked: Stock shelves and coolers, and check in orders.
Maintain the Store: Perform tasks like dusting, cleaning bathrooms, sweeping and mopping, wiping down counters and gas pumps, clearing sidewalks, putting down salt, and handling trash and recycling.
Our Ideal Candidate:
Reliable: Consistent attendance is a must.
Customer Service-Oriented: Strong skills in customer interaction and service.
Detail-Oriented: Able to process payments and lottery transactions accurately and maintain a balanced cash drawer.
Responsible: Committed to ensuring that alcohol and tobacco are only sold to those over 21 with valid ID.
Dedicated: Focused on keeping the store clean, stocked, and safe for all.
Why Work for Sandri?
Flexible Options: Full Time and Part Time positions available.
Comprehensive Benefits: Medical, Dental, and Vision insurance for employees working at least 30 hours per week.
Financial Security: 401k with match for full and part-time employees, and a $10k Life insurance policy paid by Sandri for employees working at least 30 hours per week.
Additional Coverage: Voluntary Life and Disability insurance for employees working at least 30 hours per week.
Uniforms Provided: Company-provided uniforms.
Work-Life Balance: Paid Time Off/Vacation for Full Time employees.
Supportive Environment: Team-oriented work atmosphere with a promote-from-within culture (many of our Store Managers, Assistant Managers, and District Managers have been promoted from within).
Inclusive Workplace: Equal opportunity employer.
Auto-ApplyCashier Store CSR
Greenfield Town, MA jobs
Sandri Energy is now hiring at our Greenfield store, located at 295 Federal Street, Greenfield, MA. . We are looking for a person who can be flexible with their schedule and be able to work some weekends, full time or part time. Sandri is a family-owned small chain of convenience stores, with 18 locations throughout Western Mass, New Hampshire, and Vermont. We pride ourselves on providing safe stores that keep our customers (and their cars) fueled up and on the go.
Responsibilities of a Cashier at Sandri include:
Scanning purchases and taking customer payments
Making change accurately
Answering customer questions
Verifying customer ID for age restricted sales
Stocking shelves and coolers
Checking in orders
Store maintenance such as dusting, cleaning bathrooms, sweeping and mopping, wiping down counters and gas pumps, making sure sidewalks are clear and putting down salt, trash and recycling
Our ideal Cashier candidate will have the following skills and traits:
Reliable attendance
Attention to customer service
Able to accurately process payments and lottery transactions and maintain an accurate cash drawer
Committed to ensuring that alcohol and tobacco can only be purchased by those over 21 with valid ID
Committed to keeping the store clean, stocked, and safe
As a family owned company the well being of our employees is important to us. The many benefits of working as a Cashier at Sandri include:
Competitive hourly pay
Full Time and Part Time Options
Medical for employees working at least 30 hours per week
Dental for employees working at least 30 hours per week
Vision for employees working at least 30 hours per week
401k with match for full and part time employees
$10k Life insurance policy paid by Sandri for employees working at least 30 hours per week.
Voluntary Life and Disability insurance for employees working at least 30 hours per week
Company provided uniforms
Paid Time Off / Vacation for Full Time employees
Team oriented work environment
Promote from within culture (most of our Store Managers, Assistant Managers, and District Managers have been promoted from within)
Equal opportunity workplace
Apply online or fill out an application in person at Sandri , 295 Federal Street, Greenfield, MA 01301.
Auto-ApplyCustomer Service Representative
Brunswick, ME jobs
“Turn Great Service Into Great Earnings" - Competitive Hourly Pay Plus Commission!”
Company: Dead River Company Job Type: Full-Time/onsite
Join the Dead River Company team! We're looking for a dependable, customer-focused Customer Service Representative to perform a variety of administrative and computer-related responsibilities. This position plays a key role in ensuring customer satisfaction, supporting company goals, and maintaining a positive and efficient work environment. As a Dead River Company ambassador, you'll exemplify our core values every day.
Key Responsibilities:
Courteously answer incoming calls and assist walk-in customers with professionalism and care.
Utilize the ADDS E3 system for customer account setup, maintenance, and record updates.
Perform data entry and administrative tasks related to:
Inventory control
Accounts payable and receivable
Posting and payment processing
Price change administration and bank deposits
Develop and maintain thorough knowledge of company products, services, and delivery schedules.
Participate enthusiastically in annual market objectives, promotional programs, and contests.
Support team members by cross-training and providing assistance as needed.
Perform general office duties such as filing, photocopying, and document shredding.
Assist with special projects and additional duties as assigned.
Experience:
Minimum of one year of customer service experience preferred.
Experience with computer systems and data entry is a must.
Education:
High school diploma or equivalent preferred.
Key Attributes:
Dependable and punctual
Strong communication and active listening skills
Accurate, organized, and detail-oriented
Able to focus and multitask in a dynamic environment
Courteous demeanor and professional appearance
Flexible to work seasonal overtime
Problem-solving and troubleshooting skills
Adaptable to change and continuous improvement
Working Relationships:
This position interacts directly with customers both in person and over the phone, requiring excellent interpersonal and problem-solving skills. Collaboration with other employees and departments is essential to ensure smooth operations and customer satisfaction.
Decision-Making:
The Customer Service Representative acts as a trusted advisor to customers, resolving common issues such as billing or delivery inquiries. Complex issues are referred to the appropriate department head for resolution.
Why Work for Dead River Company?
At Dead River Company, we're committed to supporting our employees and providing opportunities for growth in a respectful, team-oriented environment. Join us in serving our customers and communities with integrity, dependability, and excellence.