What does an emergency services director do?
The emergency services director creates departmental policies, regulations, goals, and program priorities for the Fire Department and Ambulance Service members to follow. The directors take charge of the formulation of work approaches and procedures, assess departmental activities and personnel, and take necessary phases in modifying operations of fire and meet changing conditions. They also prepare the departmental budget allocation and manage expenditures, including planning training activities for fire and department. Moreover, it is part of their role interview applicants. It helps conduct other parts of the selection process, including recommendation, managing daily records and statistics of daily activities, including all calls, complaints, and accident reports.
Emergency services director responsibilities
Here are examples of responsibilities from real emergency services director resumes:
- Manage a team of 33 FTE's and 20 per diem staff members
- Activate and manage the EOC for emergencies relate to weather, flooding, hurricanes, national security events, etc.
- Manage the strategic oversight and operational performance for the department.
- Manage PPS details efficiently to ensure high quality clinical care while maximizing reimbursement for the facility.
- Facilitate QA and peer review activities.
- Partner with manager to develop off-site pulmonary rehabilitation services at a newly construct outpatient facility; emphasis on individualize customer care.
- Verify and tack physician CME credits
- Train on HAZMAT substance identifier.
- Coordinate and facilitate all CME offerings.
- Maintain compliance with JCAHO and NCQA accrediting standards.
- Maintain regulatory compliance such as EMTALA, CMS and JCAHO regulations.
- Maintain and development of policies and procedures with attention to JACHO and CMS requirements.
- Maintain compliance with all local, state, Medicare, Medicaid, and accreditation regulations.
- Ensure EOC and all stakeholder agencies, including local governments are apprised of environmental plan development.
- Maintain and follow documentation that meets FEMA abatement regulations as well as state, county and city regulations.
Emergency services director skills and personality traits
We calculated that 17% of Emergency Services Directors are proficient in Patient Care, Patients, and Emergency Services. They’re also known for soft skills such as Analytical skills, Detail oriented, and Technical skills.
We break down the percentage of Emergency Services Directors that have these skills listed on their resume here:
- Patient Care, 17%
Played a key role in establishing clinical evaluation and patient care protocols while identifying gaps and recommending improvements regarding current services.
- Patients, 14%
Provided immediate crisis assessment, early intervention, referral and linkage for patients presented with acute psychiatric and/or emotional crisis.
- Emergency Services, 11%
Assembled and dispatched outgoing distribution in accordance with instructions or established procedures set forth by Directorate of Emergency Services.
- Acls, 7%
Mandated and accomplished ensuring all EM attending and all full-time nurses were ACLS.
- Employee Engagement, 6%
Increased overall employee engagement by 24% and employee satisfaction by 14% from 2014 to 2015.
- Acute Care, 4%
Hired, trained and managed physical, occupational and speech therapy personnel for acute care, inpatient rehab and outpatient services.
"patient care," "patients," and "emergency services" are among the most common skills that emergency services directors use at work. You can find even more emergency services director responsibilities below, including:
Analytical skills. The most essential soft skill for an emergency services director to carry out their responsibilities is analytical skills. This skill is important for the role because "medical and health services managers review and evaluate healthcare metrics for ways to improve efficiency and meet goals." Additionally, an emergency services director resume shows how their duties depend on analytical skills: "directed, and completed risk analysis for college, adhering to florida department of law enforcement standards and requirements. "
Detail oriented. Another essential skill to perform emergency services director duties is detail oriented. Emergency services directors responsibilities require that "medical and health services managers must pay attention to detail." Emergency services directors also use detail oriented in their role according to a real resume snippet: "action: wrote an ems based sop results: county had complete document that detailed expected operations for all situations. "
Technical skills. This is an important skill for emergency services directors to perform their duties. For an example of how emergency services director responsibilities depend on this skill, consider that "medical and health services managers must stay up to date with advances in healthcare technology, such as the coding and electronic health record (ehr) systems their facility adopts." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an emergency services director: "provide data, technical assistance and staff support to office of ems committees, workgroups, and strategic initiatives. ".
Communication skills. For certain emergency services director responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of an emergency services director rely on this skill, as "medical and health services managers must convey information to their staff, other healthcare workers, and, sometimes, patients and insurance agents." For example, this snippet was taken directly from a resume about how this skill applies to what emergency services directors do: "close and ongoing interaction, communication and collaboration with medical staff, hospital and ems personnel. "
Leadership skills. Another crucial skill for an emergency services director to carry out their responsibilities is "leadership skills." A big part of what emergency services directors relies on this skill, since "medical and health services managers hire, train, and direct staff." How this skill relates to emergency services director duties can be seen in an example from an emergency services director resume snippet: "provided leadership and guidance through highly challenging disaster response situations. "
The three companies that hire the most emergency services directors are:
- HealthTrust15 emergency services directors jobs
- MAS Medical Staffing12 emergency services directors jobs
- LifePoint Health11 emergency services directors jobs
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Compare different emergency services directors
Emergency services director vs. Patient care manager
Patient care managers are executives who are in charge of supervising a clinical team. The managers take responsibility for directing patient care within an organization. Also called health care managers, they protect every patient's safety and health in a clinical setting. They interact with the healthcare team members to maintain open communication. It is also part of their duties to supervise the daily operations in the clinical care units. Managing clinical budgets and maintaining quality health services are also their responsibilities.
There are some key differences in the responsibilities of each position. For example, emergency services director responsibilities require skills like "patient care," "emergency services," "advanced life support," and "acls." Meanwhile a typical patient care manager has skills in areas such as "home health," "quality care," "community resources," and "substance abuse." This difference in skills reveals the differences in what each career does.
Patient care managers earn the highest salaries when working in the health care industry, with an average yearly salary of $54,278. On the other hand, emergency services directors are paid more in the non profits industry with an average salary of $145,885.patient care managers tend to reach similar levels of education than emergency services directors. In fact, patient care managers are 4.5% less likely to graduate with a Master's Degree and 1.9% less likely to have a Doctoral Degree.Emergency services director vs. Clinical manager
A clinical manager is responsible for monitoring medical procedures and administrative duties to ensure the smooth flow of operations in a healthcare facility. Clinical managers manage the facility's staffing needs, evaluate budget reports, assist healthcare professionals on administering medical duties, and develop strategic procedures to optimize treatments and maximize productivity. A clinical manager enforces strict sanitary and safety regulations for everyone's strict compliance. They also need to have excellent knowledge of the medical industry to promote medical processes and provide the highest quality care.
In addition to the difference in salary, there are some other key differences worth noting. For example, emergency services director responsibilities are more likely to require skills like "patient care," "emergency services," "acls," and "employee engagement." Meanwhile, a clinical manager has duties that require skills in areas such as "customer service," "home health," "direct patient care," and "quality patient care." These differences highlight just how different the day-to-day in each role looks.
Clinical managers may earn a lower salary than emergency services directors, but clinical managers earn the most pay in the health care industry with an average salary of $72,510. On the other hand, emergency services directors receive higher pay in the non profits industry, where they earn an average salary of $145,885.Average education levels between the two professions vary. Clinical managers tend to reach similar levels of education than emergency services directors. In fact, they're 2.0% less likely to graduate with a Master's Degree and 1.9% less likely to earn a Doctoral Degree.Emergency services director vs. Nurse manager
The primary role of nurse managers is to supervise the nursing staff in a clinical or hospital setting. They are the ones who are in charge of patient care, setting work schedules, and making budgetary and management decisions. They are also responsible for making personnel decisions, coordinating meetings, and creating safe environments that promote patient engagement and aid the healthcare team's work. Their role is vital in promoting a culture in which team members contribute to professional growth and patient outcomes.
The required skills of the two careers differ considerably. For example, emergency services directors are more likely to have skills like "patient care," "emergency services," "acls," and "employee engagement." But a nurse manager is more likely to have skills like "home health," "customer service," "performance improvement," and "surgery."
Nurse managers earn the best pay in the health care industry, where they command an average salary of $90,775. Emergency services directors earn the highest pay from the non profits industry, with an average salary of $145,885.nurse managers typically earn lower educational levels compared to emergency services directors. Specifically, they're 6.1% less likely to graduate with a Master's Degree, and 1.5% less likely to earn a Doctoral Degree.Emergency services director vs. Pharmacist manager
A pharmacist manager is responsible for monitoring the daily operations of a pharmacy, ensuring that all pharmacy personnel provides the right medication to the customers based on the prescription. Pharmacist managers assist in advising the customers for the instructions of their medications, including its dosage and instructions of intake. They manage the inventory and keep safe and clean storage for the products at all times. A pharmacist manager must have a comprehensive knowledge of the medical industry, as well as excellent communication skills, especially in responding to the customers' concerns and inquiries.
Types of emergency services director
Updated January 8, 2025
