Editor’s Note: This is a guest post by Manish Dudharejia – Founder & CEO of E2M Solutions. His opinions are his own.
Brands today are heavily focused on the overarching experience that their business creates, and for good reason. A positive user experience has been proven to impact sales and customer loyalty, which is why many companies are making it their top marketing priority.
However, one experience that is often overlooked is that of the candidates you are hiring. One of the top reasons that businesses are unable to fill their available positions is due to the experience they are creating during the hiring and interviewing process.
One report found that 84% of candidates agree that the employer’s reputation is critical to know when they are applying for an available position. If your business has a less-than-stellar reputation when it comes to the recruitment process, you could lose up to half of the available candidates. Keep in mind, top-tier talent know what they want in a company. Any negative experiences that occur between the application to the job offer could scare them away.
Is your hiring team having difficulty attracting or retaining valuable candidates? If so, it is quite possible that your recruiting structure has a major flaw ruining the candidate experience. Let’s talk about four of the big ones.
No one likes being left in limbo. Chances are, in your romantic life you (or your romantic interest) have had to ask the question: “So, where do we stand? What are we?” Knowing your relationship status is critical to help things move to the next step. And the same rule applies during the hiring process as well.
When it comes to hiring, no news is generally bad news. Even if a candidate’s application has been rejected or your business has decided to go with another person, it is best to let them know right away.
If your HR team experiences high volumes of candidates (or simply has the habit of forgetting to follow up), try an automated recruiting tool that does this task for you. For example, iCIMS Talent Platform allows you to create custom automatic notifications that alert your applicants when certain actions take place.
Candidates find it extremely frustrating when a potential employer goes radio silent, especially after an application is received or an initial interview is conducted.
While an immediate response is not totally necessary, two-thirds of candidates will start looking elsewhere if it takes any longer than two weeks to hear back. Furthermore, 80% of job seekers will not pursue the opportunity with a business if they don’t notify them of their status in the application process. Be sure that your recruiters take the extra step to let each candidate know where they stand for a more transparent process.
Hyping up your company culture and talking about the perks and “fun” parts of the job is definitely necessary and important. Of course, you want to make your company appear as attractive as possible when you are seeking out new talent. But if that is all you are talking about, it could sound a little too good to be true to a skeptical candidate.
Keep in mind, nearly three quarters of job seekers will do their own research before applying. Much of this research will include looking to your business’s reviews from previous employees. If your job description promises “flexible” work hours, but past workers complain of long nights stuck at the office, this will scream to your candidates that things are not what they appear to be.
Creating an engaging pre-employment assessment experience and job preview can provide candidates with a far more realistic look at the job and how well they fit the mold. For example, the AI-powered tool from Harver works with customized assessments and personalized questionnaires that are designed to match up the candidate’s skills and personality traits with the position and company culture.
During this assessment, applicants can get a sense of the day-to-day life in the job. The results show both the candidate and the recruiter whether or not they would be likely to succeed in the desired position, making the entire experience far more pleasant and honest than the typical job interview.
There’s nothing worse than meeting up with a candidate who is clearly not prepared for an interview. Little details like showing up late, appearing disheveled, not knowing basic details about the position, or fumbling over questions will instantly show a recruiter that the applicant is probably not a good fit.
However, the same goes for the person who is conducting the interview. Candidates are typically judging the interviewer in the same way, and if the interview experience leaves them rather unimpressed, chances are they will not pursue the opportunity.
Make sure that you take the time to review each and every candidate’s resume before you meet so that you are familiar with their job history. Plan your interview approach so that it is specific to them. Try asking some questions that could signal their potential as a good culture fit or ask them to expound upon their past experiences and education.
Preparing ahead of time and putting even a little bit of thought and effort into the interview can go a long way and show your candidates that your business is truly interested in them as an individual. Ultimately, no one likes a cookie cutter interview.
There is nothing worse than one-sided conversations with people who just love to hear themselves talk. This is especially terrible when it comes to the candidate experience.
An interview should be a conversation, not a speech. Of course, this is a chance for you to really explain more about the position and the culture. Obviously, your candidate should be extremely interested in these details. However, if the majority of the meeting is spent going over the perks of the job, history of the company, and details of the culture, your candidate is going to mentally check out sooner or later.
Remember that your candidate is most likely a very busy person, too. The two most common reasons candidates report a negative experience is the interview takes too long and that their personal time was not respected during the process.
If the interview is stretched out due to long explanations of the background of the business, the applicant may begin to feel that their time is not respected. Be sure to keep your overview of the position and the business short and sweet, and instead ask the candidate if they have any more questions before launching into a long, pre-planned discourse.
The hiring process is becoming more candidate-driven. Recruiters must be strongly aware of the type of experience they are creating throughout. If you are going to attract high-value talent, then your candidate experience needs to be truly notable to keep them engaged and interested.
Take a look at your current strategies; has your team made any of these mistakes in the past? Are there any other obstacles standing in the way of a better experience?
A truly great company will always seek improvement and innovation is every part of its business. Be sure that your hiring process is thoroughly examined, evaluated, and improved upon to help your growing brand attract the top-notch talent it deserves.
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