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The differences between enumerators and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an enumerator, becoming a customer service representative takes usually requires 6-12 months. Additionally, an enumerator has an average salary of $43,133, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for an enumerator include census data, confidentiality laws and conduct interviews. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| Enumerator | Customer Service Representative | |
| Yearly salary | $43,133 | $32,260 |
| Hourly rate | $20.74 | $15.51 |
| Growth rate | - | -4% |
| Number of jobs | 56,247 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 44% | High School Diploma, 33% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
An enumerator primarily functions to gather census data within a particular area and time frame. Most of the duties will revolve around conducting door-to-door interviews, asking a set of specific questions, performing follow-up calls and correspondence, thoroughly explaining the purpose of the visit, and accurately recording gathered information to export to a database. Should there be any errors or inconsistencies, an enumerator must perform corrective measures right away. Furthermore, it is essential to coordinate with managers or supervisors daily and report any issues or concerns.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
Enumerators and customer service representatives have different pay scales, as shown below.
| Enumerator | Customer Service Representative | |
| Average salary | $43,133 | $32,260 |
| Salary range | Between $26,000 And $70,000 | Between $25,000 And $41,000 |
| Highest paying City | - | Des Moines, WA |
| Highest paying state | - | Washington |
| Best paying company | - | Oracle |
| Best paying industry | - | Insurance |
There are a few differences between an enumerator and a customer service representative in terms of educational background:
| Enumerator | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 44% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between enumerators' and customer service representatives' demographics:
| Enumerator | Customer Service Representative | |
| Average age | 42 | 40 |
| Gender ratio | Male, 38.7% Female, 61.3% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 13.1% Unknown, 5.4% Hispanic or Latino, 22.4% Asian, 4.5% White, 53.5% American Indian and Alaska Native, 1.0% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 9% | 7% |