Specialist jobs at Episource - 612 jobs

IT Training Specialist Location: Los Angeles, CA 90032 (? Remote work is acceptable, with a preference for local candidates or those within Pacific or Central Time Zones. **NO EST**) Duration of Assignment: 6 - Months - Possible Extension An IT Training Specialist is needed to serve in the capacity of an educator in which s/he will perform a range of educational support roles for newly implemented technology and applications including end user training, new employee training, post implementation optimization and stabilization training, remediation training and instructional design and development of a collection of educational settings such as computer lab learning, eLearning, webinars, classroom, large conference rooms, etc. The Training Specialist will also be responsible for small project management initiatives and investigation intermittent technical problems. Minimum Education: • Bachelor's Degree Degree in a related field required. Minimum Experience: • Minimum 3 years of proven IT training experience, preferably in a healthcare setting. • Competency in both Ambulatory and Inpatient Cerner clinical bundle of applications • Proficiency in of Microsoft Office suite of applications including but not limited to Word, Excel, PowerPoint, Office, and Visio • Experience training business applications such as ServiceNow, Kronos, Lawson, etc. a plus • Ability to understand business and clinical application workflows • Experience writing eLearning scripts a plus • Hands-on experience developing a range of training materials including but not limited to participant guides, job aids, quick reference guides, short video tutorials • Experience utilizing SnagIt • Experience working in large and dynamic project environment preferred • Proven track record of excellence as a professional Accountabilities: • Present information, using a variety of instructional techniques and formats such as role playing, team exercises, group discussions, videos and lectures. • Schedule classes based on availability of classrooms, equipment, and instructors. • Create “self paced” learning avenues using video, audio and other computer based learning tools. • Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials. • Develop specific classroom style training programs for new applications and hardware. • Monitor, evaluate and record training activities and program effectiveness. • Evaluate training materials prepared by departmental instructors, such as outlines, text, and handouts. • Assess training needs through surveys, interviews with employees, focus groups, and/or consultation with managers, or endusers. • Design, plan, organize and direct orientation and training for employees on Information Technology applications. • Keep up with technology developments in area of expertise by reading current journals, books and magazine articles.

This position involves performing office administration, contract management, and facility operations activities to support civil engineering projects related to property support and asset management. The role requires assisting with business activities, managing documentation, and providing support for real property and lease systems, ensuring accuracy and process efficiency within a public trust environment. Education & Certification Requirements A high school diploma or GED is required. Bachelor's degree is preferred, but not mandatory. Clearance Requirements Eligibility to obtain a Public Trust clearance is required. Onsite Requirements This role is fully on-site (5 days/week) in Cleveland, OH. Responsibilities Manage office administration, including correspondence and filing systems, to facilitate efficient document retrieval. Assist in preparing management reports and maintaining calendars of key activities. Review and verify real property documents such as leases, deeds, surveys, and transfer of sale documents. Add and update ingress data into the USCG Real Property system of record, ensuring accuracy of lease and property information. Organize and maintain SharePoint and Teams Document Libraries for ease of access and usability. Run ad-hoc reports from SAM to support analysis and documentation. Verify timely lease payments and confirm active ingress data accuracy. Identify opportunities for process improvement and collaborate with team members to implement changes. Support civil engineering projects by reviewing CAD drawings, land surveys, and property documents when relevant. Qualifications 2-5 years of experience in administrative, analytical, or property management roles. Exceptional attention to detail and organizational skills. Ability to manage high-volume, deadline-driven tasks effectively. Effective written and verbal communication skills. Willingness to research and resolve complex information inquiries. Experience with CAD or similar systems is a significant plus. Internal audit or civil engineering background is helpful but not mandatory. Ability to work independently and prioritize tasks efficiently. Desired Skills Strong proficiency with SharePoint, Teams, or similar document management platforms. Experience with real property systems or lease management. Analytical skills for running reports and supporting data analysis. Problem-solving skills to identify and implement process improvements.

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. As a Client Onboarding Specialist at Broadridge, you will oversee and facilitate the complete onboarding lifecycle, ensuring that each client's product or service is seamlessly coordinated from its initial planning and installation through to its final deployment. Responsibilities: * Lead new clients through end-to-end onboarding, including product tours, demos, and setup. * Ensure clients achieve their desired outcomes quickly and effectively. * Act as the primary point of contact for onboarding clients, removing implementation roadblocks. * Address product-related questions and empower clients with knowledge to succeed. * Serve as a subject matter expert (SME) to help clients understand functionality and business value. * Partner with Sales, Client Relations, and Product teams to align onboarding efforts. * Represent CR during solutioning and support planning phases to manage expectations. * Collect and relay client feedback to influence process improvements and product development. * Develop strong client connections to drive adoption, satisfaction, and retention. * Conduct onboarding sessions, client training, and demos. * Create helpful resources, best practices, and documentation for ongoing success. * Set up accounts in Service Now. * Clearly explain the support model clients will experience post go-live. * Ensure no manual processes are handed over to CR after onboarding. Qualifications & Skills * Exceptional Communication: Strong verbal and written skills to make complex topics clear and engaging. * Customer-First Mindset: Ability to anticipate and respond to client needs with empathy and precision. * Technical Proficiency: Comfortable with SaaS platforms, software tools, and technical terminology. * Problem-Solving Aptitude: Analytical thinker who can resolve challenges creatively. * Cross-Functional Collaboration: Experience working effectively with diverse teams. * Adaptability & Agility: Thrive in dynamic, fast-paced environments while managing shifting priorities. Compensation Range: The salary range for this position is between $70,000.00-$80,000.00. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. Bonus Eligibility: Bonus Eligible Benefits Information: Please visit ************************** for information on our comprehensive benefit offerings for this role. All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Apply by clicking the application link and submitting your information. The deadline to apply for this role is February 15th, 2026. #LI-DS1 #LI-Hybrid We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration. US applicants: Click here to view the EEOC "Know Your Rights" poster. Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at ************ or by sending an email to ************************.

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. As a Client Onboarding Specialist at Broadridge, you will oversee and facilitate the complete onboarding lifecycle, ensuring that each client's product or service is seamlessly coordinated from its initial planning and installation through to its final deployment. Responsibilities: * Lead new clients through end-to-end onboarding, including product tours, demos, and setup. * Ensure clients achieve their desired outcomes quickly and effectively. * Act as the primary point of contact for onboarding clients, removing implementation roadblocks. * Address product-related questions and empower clients with knowledge to succeed. * Serve as a subject matter expert (SME) to help clients understand functionality and business value. * Partner with Sales, Client Relations, and Product teams to align onboarding efforts. * Represent CR during solutioning and support planning phases to manage expectations. * Collect and relay client feedback to influence process improvements and product development. * Develop strong client connections to drive adoption, satisfaction, and retention. * Conduct onboarding sessions, client training, and demos. * Create helpful resources, best practices, and documentation for ongoing success. * Set up accounts in Service Now. * Clearly explain the support model clients will experience post go-live. * Ensure no manual processes are handed over to CR after onboarding. Qualifications & Skills * Exceptional Communication: Strong verbal and written skills to make complex topics clear and engaging. * Customer-First Mindset: Ability to anticipate and respond to client needs with empathy and precision. * Technical Proficiency: Comfortable with SaaS platforms, software tools, and technical terminology. * Problem-Solving Aptitude: Analytical thinker who can resolve challenges creatively. * Cross-Functional Collaboration: Experience working effectively with diverse teams. * Adaptability & Agility: Thrive in dynamic, fast-paced environments while managing shifting priorities. Compensation Range: The salary range for this position is between $70,000.00-$80,000.00. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education. Bonus Eligibility: Bonus Eligible Benefits Information: Please visit ************************** for information on our comprehensive benefit offerings for this role. All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Apply by clicking the application link and submitting your information. The deadline to apply for this role is February 15th, 2026. #LI-DS1 #LI-Hybrid We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration. US applicants: Click here to view the EEOC "Know Your Rights" poster. Disability Assistance We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at ************ or by sending an email to ************************.

Full-time Description The Associate AI Specialist supports the development, implementation, and optimization of artificial intelligence and machine learning solutions to enhance business operations, improve decision-making, and drive innovation. This role works collaboratively with cross-functional teams to identify AI opportunities, develop proof-of-concepts, and deploy AI-powered tools and applications that align with company objectives. KEY RESPONSIBILITIES AI Solution Development Assist in designing, developing, and implementing AI and machine learning models Support the creation of proof-of-concepts and pilot projects for AI initiatives Develop and maintain AI-powered applications and tools for business use cases Optimize existing AI models for performance, accuracy, and efficiency Document technical specifications, methodologies, and implementation processes Data Analysis & Preparation Collect, clean, and prepare datasets for AI model training and testing Conduct exploratory data analysis to identify patterns and insights Ensure data quality, integrity, and compliance with privacy regulations Create and maintain data pipelines for AI applications Work with databases, APIs, and data integration tools AI Integration & Deployment Integrate AI solutions with existing business systems and workflows Support deployment of AI models to production environments Monitor AI system performance and implement improvements Troubleshoot and resolve technical issues with AI applications Collaborate with IT teams on infrastructure and security requirements Business Collaboration Partner with business stakeholders to understand requirements and pain points Identify opportunities where AI can add value to business processes Translate business needs into technical AI solutions Present findings, recommendations, and project updates to leadership Provide training and support to end-users on AI tools and applications Research & Innovation Stay current on AI/ML trends, technologies, and best practices Research and evaluate emerging AI tools, platforms, and frameworks Experiment with new AI techniques and methodologies Contribute to the development of AI strategy and roadmap Share knowledge and insights with team members Process Automation Develop intelligent automation solutions using AI technologies Implement natural language processing (NLP) applications Create chatbots, virtual assistants, or conversational AI tools Automate repetitive tasks using machine learning and AI Support process improvement initiatives with AI-driven insights REQUIRED QUALIFICATIONS Education Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Mathematics, Statistics, or related field Master's degree preferred or equivalent practical experience Experience 1-3 years of experience in AI, machine learning, data science, or related field Hands-on experience developing and deploying AI/ML models Experience with AI/ML projects in a business or academic setting Portfolio or examples of AI projects demonstrating practical application Internship or co-op experience in AI/ML considered Technical Skills Proficiency in Python and/or R for AI/ML development Experience with machine learning frameworks (TensorFlow, PyTorch, scikit-learn, Keras) Knowledge of AI/ML algorithms and techniques (supervised/unsupervised learning, neural networks, NLP) Familiarity with cloud AI platforms (Azure AI, AWS SageMaker, Google Cloud AI) Understanding of data manipulation libraries (Pandas, NumPy) Experience with SQL and database systems Knowledge of version control systems (Git) Familiarity with data visualization tools (Tableau, Power BI, Matplotlib) Core Competencies Strong analytical and problem-solving skills Excellent attention to detail and commitment to quality Effective communication skills with technical and non-technical audiences Ability to work independently and collaboratively Quick learner with curiosity and passion for emerging technologies Project management and organizational skills Creative thinking and innovation mindset Adaptability in fast-paced, evolving environment PREFERRED QUALIFICATIONS Experience with generative AI technologies (GPT, LLMs, prompt engineering) Knowledge of computer vision and image processing Experience with AI model deployment and MLOps practices Familiarity with Agile/Scrum methodologies Understanding of AI ethics, bias, and responsible AI principles Experience in technology, telecommunications, or distribution industry Certifications in AI/ML (Microsoft AI, AWS ML, Google ML, etc.) Experience with business intelligence and analytics platforms Knowledge of robotic process automation (RPA) tools Contributions to open-source AI projects or publications KEY PERFORMANCE INDICATORS Successful development and deployment of AI solutions Model accuracy and performance metrics Impact on business process efficiency and outcomes Stakeholder satisfaction with AI implementations Innovation and contribution to AI strategy Quality and documentation of technical work PHYSICAL REQUIREMENTS Primarily sedentary office work with computer-based tasks Ability to use standard office equipment and technology May require occasional collaboration in conference rooms or team spaces Minimal travel required (less than 10%) Ability to work standard business hours with flexibility as needed Work Environment Professional office setting Hybrid or remote work options may be available Collaborative team environment with cross-functional interaction Fast-paced technology-driven workplace EQUAL OPPORTUNITY EMPLOYER Rand Technology, LLC is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About One Legal, an InfoTrack Company One Legal, a division of InfoTrack, is a one-stop online solution for legal professionals to file court documents in every California court, manage service of process nationwide, and more. A leader in innovative technology solutions for legal professionals for more than 30 years, One Legal continues to be among the most respected in the industry. As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, we'd love for you to join us. About the role As a Client Experience Specialist at One Legal, you will play a pivotal role in a dynamic and client-focused support team dedicated to educating, empowering, and advocating for our clients. Your primary responsibility will be to address and resolve client inquiries through clear, effective verbal and written communication, with a strong emphasis on active listening and understanding. You'll ensure efficient and effective resolutions that meet our clients' needs by leveraging all available resources. In this role, you will be recognized for your reliability and ability to maintain composure under pressure, consistently demonstrating empathy in client interactions. You are a quick learner with a talent for multitasking, open to coaching, and driven by curiosity. Your commitment to teamwork is evident as you continually seek ways to enhance your own performance, contribute to the team, and drive company success. This is a fully remote role, based in Pacific Time. The hours are M-F, 9:00am - 6:00pm PT. Responsibilities Client Experience: * Lead clients through the One Legal platform to complete tasks. * Maintain accurate client records in Salesforce. * Own your learning and communicate effectively with your manager. * Advocate for clients by reviewing materials and providing feedback to internal teams. * Solve problems efficiently, ensuring a high-quality client experience. * Represent the client's voice to influence product improvements. Driver of Results: * Seek solutions to enhance the employee experience and celebrate team successes. * Collaborate with your manager to meet corporate goals. * Understand and act on key KPIs to consistently deliver exceptional client service. * Continuously improve the client experience through proactive learning. Operational Excellence: * Embrace new technology to improve service and efficiency. * Address productivity issues with your team and suggest improvements. * Assist in onboarding new team members. * Focus on de-escalation to minimize client delays. * Follow all policies and guidelines. * Participate in discussions to ensure consistent practices and communication.

Region: Americas Country: USA State/Province: New Hampshire City: Remote Employee US Functional Area: FIN - Finance Career Stream: DEC - Decision Support Role: Specialist SAP Short Name: SPE Job Title: Customer Quote Specialist Job Code: SPE-FIN-QUOT Job Level: Band 08 Direct/Indirect Indicator: Indirect Summary Provide product cost and pricing support for production products that are new to a site or region. Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgement. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under minimum Supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions. Unusual problems are solved jointly with manager. Work is reviewed for application of sound technical judgment. Will lead a work group or project team consisting of technical and support staff as required. Builds internal and external relationships as appropriate, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service. Implements process improvements. Presents complex information integrating several scenarios, Become a key advisor and is able to assist clients/user on vastly different issues. Ability to run a successful meeting with multiple people (i.e. agenda, timetable, demonstrate good time management, conclusion, follow-up and minutes.) Meets group needs, ensures appropriate resources are available and works to achieve team goals over individual goals. Make a decision based on the analysis. Provides input to mange required changes. Leads by example and is accountable for their actions. Detailed Description Performs tasks such as, but not limited to, the following: * Provides costing and pricing support for fully assembled products that are new to a site or geography for both newand existing customers. * Key elements of the role include coordination of functional teams, which includes evaluation of inputs from these functions, generation and understanding of P&Ls and obtaining full sign-offs; and project / process improvement (procedures, systems, tools, strategy, etc) support. Knowledge/Skills/Competencies * Basic understanding of internal and external customer needs is required to make effective/informed decisions. * Strong communication, negotiation and presentation skills. * Ability to consolidate, manipulate and analyze large quantities of data. * Ability to handle multiple tasks while maintaining attention to detail and accuracy and working under tight time deadlines. * Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion. * Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers. * Provide recommendations based on interpretation of results. * Ability to design/create queries and understands what creates the output. * Creates basic spreadsheet macros. * Understanding of the relationships between the various tools. * Understand how to use political structure in the organization and how to get things done using that structure. Physical Demands * Duties of this position are performed in a normal office environment * Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data * Repetitive manual movements are frequently required (e.g. data entry, using a computer mouse, using a calculator, etc) * Occasional overnight travel may be required Typical Experience * Three to six years of relevant experience in a contract manufacturing or similar environment Typical Education * Bachelor's degree, or consideration of an equivalent combination of education and experience. * Education experience may vary by geography. Salary Range The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range: $85K-95K Annually Notes Preference for candidates in the Maple Grove, MN or Richardson, TX areas This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Celestica's policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. COMPANY OVERVIEW: Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services. This location is a US ITAR facility and these positions will involve the release of export controlled goods either directly to employees or through the employee's movement within the facility. As such, Celestica will require necessary information from all applicants upon an applicant's acceptance of employment to determine if any export control exemptions or licenses must be filed. Job Segment: Supply Chain, Data Entry, Supply, ERP, SAP, Operations, Administrative, Technology

Introduction From configuration to packaging and shipping, every detail matters when it comes to the seamless delivery of IT. Join the team that makes logistics and custom configuration look easy. Working under minimal supervision of the Manager of Customer Experience, referring only exceptional problems and issues for management review or approval, the Client Engagement Specialist ensures exceptional service delivery and execution for complex, enterprise accounts, ensuring that procedures, processes, data collection and reporting are all executed in a timely and precise manner. Ensures Service Level Agreements (SLAs) and new services are executed flawlessly across all verticals within the Technology Integration and Distribution Center. The Client Engagement Specialist influences cross-functionally to develop and implement solutions that increase the Customer's loyalty and lifetime value. What We Do: We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are: Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us: You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days Check us out by viewing the link below. ************************************************** Responsibilities * Ensures exceptional service delivery and execution for complex, enterprise accounts, ensuring that procedures, processes, data collection and reporting are all executed in a timely and precise manner. * Builds and maintains strong client engagement through: * Frequent interactions with sales and services verticals. * Acting as the voice of the client or customer. * Monitoring key account health metrics and internal SOP compliance. * Answering all sales inquiries within established SLAs. * Handling account administration and overseeing operational activities within the facility. * Ensuring customer or client escalations and concerns are proactively addressed, and that root cause analysis is conducted for non-performance. * Developing program strategies that support customer or client satisfaction and loyalty. * Providing proactive recommendations for continuous improvement. * Advising on infrastructure requirements and improvements needed to meet evolving client needs. * Collaborates with analytics team on customer or client data and their trends for optimizing implementation, execution, and the client experience. Assesses health of account, OSAT and client lifetime value. * Influences Senior leadership on prioritizing most impactful improvements and investments to retain and grow their customer portfolio. Requirements * Degree requirements: Bachelor's Degree in Business, Project Management, Sales or the equivalent combination of education and work experience. * 100% ONSITE position in our beautiful Wilmington, Ohio facility. * Strong relationship building skills; excellent communication and follow-through. * Strong organizational knowledge and ability to drive flawless execution to standards and SOPs. * Highly collaborative and able to influence Sr. Leadership to drive improvements and change based on client feedback * Ability to listen to client needs and identify solutions. * Proven experience managing projects and delivering expectations, both internally and directly with clients. * Proven success at working collaboratively with sales, PMOs, and technical solutions providers to solve strategic problems. * Excellent skills in developing documentation, creating reporting and leading business reviews; intermediate to advanced Excel, Power BI, and PowerPoint skills. * Working knowledge of IT solutions including provisioning, data center, networking, security, in and out of warranty repairs and ITAD. * Working knowledge of JDA ERP and OMS to understand lifecycle of an order. * Working knowledge of typical client asset management systems, such as Asana and Service Now. * Excellent time management skills. * Learning agility to increase knowledge in all areas of the internal organization and broad client base.

Working under minimal supervision of the Manager of Customer Experience, referring only exceptional problems and issues for management review or approval, the Client Engagement Specialist ensures exceptional service delivery and execution for complex, enterprise accounts, ensuring that procedures, processes, data collection and reporting are all executed in a timely and precise manner. Ensures Service Level Agreements (SLAs) and new services are executed flawlessly across all verticals within the Technology Integration and Distribution Center. The Client Engagement Specialist influences cross-functionally to develop and implement solutions that increase the Customer's loyalty and lifetime value. What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days Check us out by viewing the link below. ************************************************** Responsibilities Ensures exceptional service delivery and execution for complex, enterprise accounts, ensuring that procedures, processes, data collection and reporting are all executed in a timely and precise manner. Builds and maintains strong client engagement through: · Frequent interactions with sales and services verticals · Acting as the voice of the client or customer. · Monitoring key account health metrics and internal SOP compliance · Answering all sales inquiries within established SLAs · Handling account administration and overseeing operational activities within the facility · Ensuring customer or client escalations and concerns are proactively addressed, and that root cause analysis is conducted for non- performance · Developing program strategies that support customer or client satisfaction and loyalty · Providing proactive recommendations for continuous improvement. · Advising on infrastructure requirements and improvements needed to meet evolving client needs. Collaborates with analytics team on customer or client data and their trends for optimizing implementation, execution, and the client experience. Assesses health of account, OSAT and client lifetime value\ Influences Senior leadership on prioritizing most impactful improvements and investments to retain and grow their customer portfolio. Min USD $58,000.00/Yr. Max USD $73,563.00/Yr. Qualifications Degree requirements: Bachelor's Degree in Business, Project Management, Sales or the equivalent combination of education and work experience 100% ONSITE position in our beautiful Wilmington, Ohio facility. · Strong relationship building skills; excellent communication and follow-through. · Strong organizational knowledge and ability to drive flawless execution to standards and SOPs. · Highly collaborative and able to influence Sr. Leadership to drive improvements and change based on client feedback · Ability to listen to client needs and identify solutions. · Proven experience managing projects and delivering expectations, both internally and directly with clients. · Proven success at working collaboratively with sales, PMOs, and technical solutions providers to solve strategic problems. · Excellent skills in developing documentation, creating reporting and leading business reviews; intermediate to advanced Excel, Power BI, and Power Point skills. · Working knowledge of IT solutions including provisioning, data center, networking, security, in and out of warranty repairs and ITAD. · Working knowledge of JDA ERP and OMS to understand lifecycle of an order. · Working knowledge of typical client asset management systems, such as Asana and Service Now. · Excellent time management skills. · Learning agility to increase knowledge in all areas of the internal organization and broad client base.

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Remote positions open to candidates located in the United States. The Opportunity We are looking for an SMB Renewal Specialist to take full ownership of the renewal process for our Small and Mid-Sized Business customer base. In this role, you will be the primary driver behind keeping our customers on board, working closely with CSMs and Account Managers to identify account risks early and close renewals that reflect the true value of our platform. This position is ideal for someone who is highly organized and feels at home leading renewal and pricing conversations. You'll need to balance a helpful, customer-first mindset with the discipline required to hit your targets and contribute to the company's success in a fast-moving environment. What You'll Do Portfolio Management: Manage all renewal opportunities for your assigned accounts and research customer health to identify risks or expansion opportunities before the contract ends. Team Collaboration: Partner with SMB CSMs and Account Managers to plan renewal strategies that secure the best outcome for both the customer and the company. Discovery & Negotiation: Speak directly with customers to understand their needs, resolve objections, and negotiate terms that prevent churn while maintaining fair contract standards. Pricing & Quoting: Draft and send accurate pricing quotes that follow company policy, ensuring customers have everything they need to sign off. Pipeline Tracking: Maintain a clear 30, 60, and 90-day view of upcoming renewals, providing regular updates to the Regional Director on what is expected to close. Salesforce Administration: Keep every record updated in Salesforce. You'll be responsible for completing deal sheets and ensuring all data is accurate for every opportunity. Meeting Targets: Focus on reaching and exceeding your assigned bookings targets and quotas each month and quarter. What You Bring You are someone who stays organized when managing a high volume of tasks and genuinely enjoys the process of moving a deal from a quote to a final signature. 1+ years of experience in renewals, account management, or sales support. You should be comfortable managing a fast-moving pipeline of deals. Reliable organizational skills. You can track multiple deadlines and follow up with customers and internal teams without things slipping through the cracks. Clear communication style. You write clear emails, speak confidently during negotiations, and know how to explain pricing or contract details simply. Problem-solving mindset. You don't just wait for a renewal to happen; you look for ways to resolve issues early if a customer seems hesitant. Team-first attitude. You work well with different personalities and can build a solid working relationship with your CSM and AM partners. Bonus points if you have: Hands-on experience with Salesforce Experience working with SMB (Small to Medium Business) accounts. A basic understanding of subscription-based contracts and pricing. Why You'll Love It Here Productive Team Environment: Work with a group focused on practical results and helping customers get the most out of our platform. Remote Work: This role is fully remote, giving you the independence to manage your own schedule and workspace. Clear Visibility: You will see exactly how your work impacts the company's bottom line, gaining a deep understanding of how SaaS businesses retain their customers. Growth & Learning: We support professional development through certification bonuses and tuition reimbursement programs. The compensation for this position ranges from $63,000 - $68,000 including base, bonuses and commissions. We will accept applications until 2/26/26. Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit ********************************* Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit ********************************************** No recruitment agencies, please.

The Red Hat Services team is looking for a Services Account Specialist 2 to join our East Services Team. The Services Account Specialist 2 exercises judgment when following general instructions and works with limited supervision to position standard consulting, training and TAM offerings to customers. The role is responsible for coordinating across teams, updating sales pipelines, contributing to sales planning discussions, and working with project delivery teams to support project success. This position resolves routine and semi-routine issues of limited complexity in support of sales execution. The main objectives for this role are achieving bookings and revenue goals. A tailored enablement path will be provided for the successful candidate. The successful candidate will be classified as a remote associate and will be expected to travel to meet with customers frequently. What you will do: Grow your territory and diversify your business Accurately and consistently provide bookings and revenue forecasts for your territory Manage bookings and revenue goals across all practices; meet margin and use targets Collaborate with teams to design and implement complex, effective and high-impact solutions for Red Hat's customers Value sell solutions focused on delivering customer value Ensure successful delivery of programs Grow territory revenue base on a quarterly basis Manage escalations without supervision Negotiating Red Hat master services agreements and statements of work (SoWs) with customers and the Red Hat Legal team What you will bring: Experience with internal or external sales Knowledge of technical or business consulting practices Experience in project delivery Solid people management skills Experience adhering to agile methodologies within project teams Knowledge of application development and cloud solutions creation and delivery Experience and ability to speak at public conferences and meetups Ability to architect complex solutions using multiple products and technologies to deliver requested business value The salary range for this position is $116,170.00 - $179,980.00 (inclusive of base pay + target incentive compensation). Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. About Red Hat Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Benefits ● Comprehensive medical, dental, and vision coverage ● Flexible Spending Account - healthcare and dependent care ● Health Savings Account - high deductible medical plan ● Retirement 401(k) with employer match ● Paid time off and holidays ● Paid parental leave plans for all new parents ● Leave benefits including disability, paid family medical leave, and paid military leave ● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. Inclusion at Red Hat Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.

Engage with customers to understand the PoC technical requirements, focusing on goals, APIs, data pipelines, deliverables, and success criteria. Identify specific hardware, network, and software dependencies, including storage, cloud services and AI resources. *Telecommuting role to be performed anywhere in the U.S. What You Will Do: Deploy and configure Red Hat OpenShift resources within the PoC environment. Document and demonstrate solutions by developing documentation, diagrams, code comments, and code reviews. Write custom YAML manifests for defining Red Hat OpenShift resources. Build multi-product demos and AI/ML workflows using Predictive and Generative AI, utilizing the Red Hat product and Red Hat AI stack. Develop use cases that showcase the value of Red Hat OpenShift and related products, emphasizing AI integration, automation with Red Hat Ansible Automation Platform which includes creating and guiding new feature development based on insights from customer engagements. Perform troubleshooting of Red Hat products, including Red Hat OpenShift Container Platform, Red Hat OpenShift AI, RHEL AI, and Red Hat OpenShift Virtualization Platform, to restore normal functioning. Work with cross-functional teams (product, development, platform engineers) to analyze and clarify business requirements. Implement DevOps practices for continuous integration using Red Hat Openshift Pipelines. Share test findings, conclusions, sugestions, and best practices through reports, presentations, Red Hat Developer blogs, and official documentation to assist partners and customers. Design, develop, containerize, and deploy AI/ML applications and models using Red Hat OpenShift AI. Participate in customer calls, providing guidance on product installation and maintenance procedures, and support the troubleshooting of customer environment problems. Review blogs and documentation related to AI, Application Development, DevOps, and Red Hat products to enhance technical expertise. What You Will Bring: Master's degree (U.S. or foreign equivalent) in Computer Science or related field and one (1) year of experience in the job offered or related role. Must have one (1) year of experience with: Kubernetes, Red Hat OpenShift, Podman Desktop, and cloud-native technologies as well as microservices architecture, including API design and versioning; enterprise container architectures and solutions, Red Hat OpenShift, Red Hat Enterprise Linux, and deploying and running container solutions in private, public, and hybrid clouds; CI/CD tools, including Git and Red Hat OpenShift GitOps (ArgoCD); MLOps, covering deep learning frameworks, RAG implementation, and robust model deployment and fine-tuning strategies, specifically within the Red Hat OpenShift AI environment; Red Hat Enterprise Linux, managing containerized applications on Red Hat OpenShift, and automating infrastructure with Red Hat Ansible Automation Platform; Granite family of LLMs, and open source communities, including InstructLab, vLLM, Open Data Hub, and Pytorch; upstream development practices using languages Go, Python, Java, or C++ and agile workflows; and communicating the value proposition of Red Hat OpenShift technology in comparison to DIY Kubernetes and VMware-based initiatives. Must have six (6) months of experience with Telecommunications Technologies and Networking Infrastructure. #LI-DNI The salary range for this position is $113,547 - $125,986/year. Actual offer will be based on your qualifications. Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat's compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. About Red Hat Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law. Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Remote positions open to candidates located in the United States. The Opportunity Join our team as the central driver for our customer renewals. As a Tech Touch Renewal Specialist, you'll be the primary link between our CSMs and customers-ensuring that upcoming renewals are handled accurately and closed efficiently. You will own the full renewal motion: researching account health, crafting pricing quotes, and negotiating terms to secure our revenue. This role is ideal for someone who is highly organized and thrives on ownership. You'll be the person the team counts on to manage a high volume of opportunities, handle customer objections with ease, and ensure every deal is documented perfectly in our systems. What You'll Do Portfolio Ownership: Manage all renewal opportunities within your assigned portfolio, researching customer health and account status to stay ahead of potential issues. CSM Collaboration: Partner closely with Tech Touch CSMs to strategize on their accounts, aiming to maximize bookings and provide a seamless experience for the customer. Proactive Discovery: Lead direct conversations with customers to understand their needs and handle objections, ensuring we can predictably close every opportunity. Negotiation: Work with customers to prevent churn and secure optimal contract terms that benefit both the customer and the company. Pricing & Quoting: Generate accurate renewal quotes using pricing strategies that meet our established standards and policies. Pipeline Forecasting: Manage your 30, 60, and 90-day pipeline with precision, providing daily and weekly forecasts and meeting regularly with the Renewal Specialist Director. Data Excellence: Maintain impeccable administration of your opportunities in Salesforce, including the thorough and accurate completion of deal sheets for every deal. Target Achievement: Focus on meeting and exceeding your individual bookings targets and quotas to support our overall growth. What You Bring You are a specialist who stays calm while managing a large volume of details and takes pride in being the person who makes the renewal process run smoothly. 1+ years of experience in renewals, sales operations, or account management, preferably in a fast-paced environment where you've managed a high volume of accounts. Strong organizational skills with a natural ability to track dozens of moving parts, manage a pipeline, and follow through on tasks without being asked twice. Direct communication style. You write clear, professional emails, feel comfortable leading negotiations, and know how to explain pricing details to customers. Process-oriented mindset. You enjoy the "administration" side of sales-ensuring Salesforce records are perfect and deal sheets are complete. Collaborative approach. You can build strong working relationships with CSMs and work together to find the best path forward for every customer. Bonus points if you have: Extensive experience with Salesforce. Experience working with Tech Touch or high-volume customer segments. A background in SaaS or subscription-based contracts. Why You'll Love It Here Talented and Dynamic Team: You'll work with a diverse group focused on building great services that help our customers succeed and stay on our platform. Remote Flexibility: This is a fully remote role, giving you the autonomy to manage your schedule and workspace effectively. Clear Impact: You will gain a deep understanding of the renewal lifecycle and see exactly how your work contributes to the company's bottom line. Continuous Learning: We support your professional growth through certification bonuses and tuition reimbursement programs. The compensation for this position ranges from $52,000 - $57,000 including base, bonuses and commissions. We will accept applications until 2/26/26. Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit ********************************* Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit ********************************************** No recruitment agencies, please.

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: This role offers an opportunity to join Job Duck as an experienced Intake Specialist supporting a fast‑paced family law practice. The position is ideal for someone who excels in guiding prospective clients through a thoughtful intake experience while maintaining strong attention to detail and professionalism. You will interact with leads, qualify potential clients, schedule consultations, and ensure each person receives a respectful and organized experience from first contact onward. The role also expands into administrative and project‑based work, making it a great opportunity for someone who enjoys broad responsibilities and structured oversight. Candidates who thrive in communication‑heavy environments, adapt quickly, and take ownership of their work will feel right at home. • Salary Range: 1,150 USD to 1,220 USD Responsibilities include, but are not limited to: • Maintain consistent communication with the attorney and team • Communicate with leads through phone, email, and messaging platforms . High call volume • Assist with administrative work assigned by leadership • Contribute to project‑based tasks as needed • Support marketing efforts by scheduling appointments • Support posting and applying payments in Clio • Maintain lead records in Lawmatics • Schedule consultations and follow up promptly • Qualify incoming leads and determine case viability • Handle the complete intake process for prospective clients • Ensure all client and lead information is accurately documented Requirements: • Prior experience in legal intake required (family law preferred) • Must have strong English fluency• Must be comfortable with structured oversight and performance evaluations • Client service orientation • Ability to multitask in fast‑paced environments • Strong organizational and prioritization abilities • Detail‑oriented work habits • Tech‑savvy with comfort learning new systems • Proactive approach to problem‑solving • Ability to work independently with accountability • Strong time‑management abilities • Empathy and professionalism when speaking with potential clients Work Shift: 8:30 AM - 5:30 PM [EST][EDT] (United States of America) Languages: English, Spanish Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! Job Description: This role offers an exciting opportunity to support a fast‑growing legal practice by serving as a key point of connection between potential clients and the firm's services. As an Intake Specialist with Job Duck, you will guide individuals through their first interactions, ensuring they feel supported, understood, and well‑informed throughout the process. Each day, you'll help nurture warm leads, collect critical case information, and maintain accurate documentation that strengthens the client onboarding pipeline. Success in this role comes from being proactive, attentive, and confident in engaging with people while remaining highly organized and reliable. Candidates who thrive in dynamic environments and enjoy helping others will excel in this position. • Salary Range: 1150 USD to 1220 USD Responsibilities include, but are not limited to: Perform accurate data entry and maintain organized digital files Meet one‑on‑one with clients to gather essential information Conduct outbound follow‑up calls to warm leads to encourage conversion and scheduling Nurture potential clients via phone and email communications Maintain professionalism and clarity when setting expectations with clients Help improve conversion rates by delivering highly attentive and personalized interactions Collaborate with management and the front desk during onboarding and workflow transitions Collect documents from clients and upload them into the CRM systems Monitor incoming leads and act promptly to avoid missed opportunities Support attorneys and team members by ensuring all intake information is complete and accurate Requirements: • Full‑time position supporting a bankruptcy law practice • Work hours: 8 to 5 EST • Software and tools used: • Next Chapter (CRM) • Clio Manage and Clio Grow • Whale for process training/documentation • Spanish is mandatory • High‑volume warm lead environment (60-90 leads monthly) with the goal of increasing conversions from the current 18 per month • Requires consistent communication on calls and email nurturing • Ideal start date: As soon as possible Work Shift: 8:00 AM - 5:00 PM [EST][EDT] (United States of America) Languages: English, Spanish Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.

Opportunity: As a Client Experience Specialist at Smarter Technologies, you will support the deployment of AI-driven and human-in-the-loop (HITL) solutions that transform customer Revenue Cycle Management (RCM) operations. You will work closely with senior delivery leaders and cross-functional teams to ensure smaller customer accounts launch successfully, stabilize quickly, and begin realizing measurable operational and financial outcomes. In this role, you help bring clarity to workflows, organize delivery activities, translate customer needs, and support issue resolution. You build customer confidence by ensuring they understand what is being deployed, how it works, and what outcomes to expect. This role is ideal for someone early in their delivery career who thrives in fast-paced environments and wants to grow into full implementation ownership. Key Responsibilities: Program Coordination and Delivery Support Coordinate day-to-day implementation activities for smaller customer accounts. Support delivery planning, milestone tracking, status reporting, and governance materials. Maintain structured, clear communication across internal teams and customer stakeholders. Document workflows, decisions, and updates needed for smooth execution. Customer Alignment & Workflow Understanding Help customers understand AI/HITL workflows, handoffs, and operational impacts. Translate customer questions and workflow nuances into clear inputs for technical teams. Maintain alignment between customer SMEs and internal engineering, data, and operations teams. Workflow Translation & Implementation Readiness Assist in mapping and validating customer workflows into AI/HITL processes. Support customer readiness, including data mapping, workflow walkthroughs, testing, and documentation. Ensure customer teams are prepared for go-live and early adoption. Execution, Monitoring & Issue Tracking Track delivery progress, risks, and dependencies; surface issues early to delivery leads. Support issue triage, ensuring the right owners are engaged and resolutions are documented. Contribute to ensuring deployments stabilize and perform reliably. Value Tracking and Continuous Improvement Monitor early performance signals such as throughput, exceptions, accuracy trends, and customer feedback. Identify improvement opportunities and collaborate with Delivery Executives or Customer Success. Capture lessons learned to enhance delivery playbooks, tools, and repeatable processes. Minimum Qualifications: 2-4 years of experience in program coordination, implementation, consulting, or operations. Experience supporting technology deployments or workflow/process changes. Strong ability to document workflows, communicate clearly, and manage multiple tasks. Comfortable working with technical and non-technical teams. Organized, detail-oriented, proactive problem-solver. Interest in AI, automation, healthcare workflows, or RCM (expertise not required). Preferred Qualifications: Exposure to healthcare RCM operations or healthcare technology. Experience with workflow documentation, requirements gathering, or product configuration. Familiarity with HITL systems, AI automation concepts, or process optimization. Experience coordinating cross-functional teams. Thoughtful AI Benefits Market-leading base salary Medical, dental, and vision insurance for you and your dependents Flexible Time Off California Salary Range $120,000-$158,000 USD

We are seeking a motivated and detail-oriented Collections Representative with a focus on business-to-business interactions. The ideal candidate will have experience in lien and claims management as well as collections duties for accounts receivable within an assigned area. Responsibilities + Complete and document daily collection calls and identify high-risk accounts, placing them in suspension according to department guidelines. + Resolve disputes and negotiate payouts within department guidelines in a timely manner. + Identify, document, and distribute disputes to the appropriate department for resolution, and conduct conferences with sales and/or customers to resolve disputed items. + Conduct monthly meetings to communicate the collection status of balances on assigned accounts with branch and company management. + Prepare preliminary lien notices and bond claims that comply with state statutes to secure account receivable balances, and file actual lien filings according to state statutes. + Review open accounts receivable by project and sign legal documents waiving security rights when applicable. + Maintain accurate and up-to-date records of collection activities and prepare reports on performance and trends as needed. + Identify and implement process improvements to enhance collection efficiency and effectiveness. + Analyze collection data to identify trends, patterns, and areas for improvement. Essential Skills + 2+ years of collection experience in a construction or manufacturing environment. + 1+ years of experience with the Texas Notice Process. + 1+ years of experience with lien releases and waivers. + Proficiency in Microsoft Office. + Ability to work independently and as part of a team. + Attention to detail and strong organizational skills. + Excellent written and verbal communication skills. + Commitment to excellent customer service at all times. + Experience with SAP is a plus. + Knowledge of mechanic statutes and payment bond claim procedures. + Ability to work in a fast-paced environment while maintaining a professional demeanor. Job Type & Location This is a Contract position based out of Irving, TX. Pay and Benefits The pay range for this position is $23.00 - $26.44/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Irving,TX. Application Deadline This position is anticipated to close on Jan 28, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

JobID: 3019085 Category: JobSchedule: Full time JobShift: : ADT is committed to hiring team members who are passionate about providing exceptional customer service - people who understand the importance of customer satisfaction and what it means to their career development. As a company that is well-positioned to continue meeting and exceeding our customers' evolving needs, ADT also takes pride in upholding a rewarding work experience for all of our team members. Duties and Responsibilities: * Resolve inbound and outbound calls by using multiple applications and screens. * Respond to general billing inquiries to review and resolve account issues. * Ability to negotiate and obtain payments today or postdate within 7 days. * Direct customers to appropriate team within ADT if issue is outside the scope of the collection's role. * Ability to clearly explain billing charges and answer any questions related to billing. * Ask probing questions to overcome objections by utilizing negotiation skills. * Meet minimal standards/goals monthly. * Meet all compliance and QA standards. * Flexibility with special projects which may require overtime. * Maintain appropriate attendance and adherence goals. * High speed internet required: DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC. * 5G Home Internet and Fixed wireless internet are NOT accepted providers. * Internet speeds of at least 25 mbps to download and 15 mbps to upload. Education/Certification: * High school diploma or equivalent. Experience: * Minimum of one (1) years in first-party collections (non-A/R), specific relatable experience includes: Car loan, financial and credit card collections including taking payments from customers and/or setting up payment arrangements, advising required payment amount * Customer Service experience in a remote setting * Multi Computer-screen navigation, multiple applications, strong negotiation skills Skills: * Basic typing, math, and problem-solving skills * Strong communication and verbal skills * Ability to multitask with multiple computer programs. * PC experience and/or ability to learn basic functions. Training: This role is onsite training in our Jacksonville, Florida location for 9+ weeks before transitioning to a remote work from home. Training time: 8:00am - 4:30pm EST (30 min lunch). Schedule: Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! This role offers a shift schedules ranging from 10:00am to 12:30pm EST start time Monday - Friday. Pay and Benefits Disclosure: The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 24 weeks of employment. (You will receive incremental increases of .50 every 4 weeks until the rate of $20.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. The anticipated end date for application submission is March 2nd, 2026. The role is scheduled to start March 16th, 2026.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast Capital is a wholly-owned subsidiary of Toast, Inc. that offers Toast restaurant customers access to fast and flexible funding for any business need. The Toast Capital team is seeking a highly-motivated Toast Capital Collections Specialist I who will play an active role in working to recover outstanding balances of Toast Capital Loans. In this role, you will be an ambassador of the Toast Capital brand and proliferate Toast Capital's goal to empower restaurants financially to thrive and do what they love. This individual's efforts will have a significant impact on the long-term success of a rapidly growing product for Toast. A day in the life (Responsibilities) Manage delinquent accounts across different lending products Communicate with customers to negotiate payoffs and payment plans for outstanding balances on their account Work cross functionally with billing, accounting, and operational risk teams Address customer questions, concerns, and inquiries related to outstanding transactions Track and report portfolio performance metrics Assist with process improvement initiatives for Toast Capital Collections What you'll need to thrive (Requirements) 1-2 years of relevant collections experience in the lending field Ability to work under pressure and strong attention to detail Ability to follow process and procedure throughout complex customer interactions. Highly organized, self-motivated, flexible, and adaptable Strong written and verbal communication skills Ability to navigate complex customer problems while ensuring conversations are compliant with Toast Capitals program requirements Special Sauce * (Nice to Haves) Familiarity with Salesforce and Excel SQL is a plus AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** #LI-DNI The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.Pay Rate$24.04-$38.46 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.