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Extended Stay America jobs in Carlsbad, CA - 413 jobs

  • Housekeeper Full Time-101010

    Extended Stay America 4.5company rating

    Extended Stay America job in Lake Forest, CA

    The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures. Watch A Day in the Life video for Housekeeper (English) ************************************************** Watch A Day in the Life video for Housekeeper (Spanish) ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. * Cleans assigned guest rooms with adherence to company standards, policies and procedures. * Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use. * Stocks carts and cart rooms if necessary and or directed by management. * Reports all maintenance issues directly to the front desk and/or manager on duty. * Reports any remaining guest property in a check-out room directly to the front desk and manager on duty. * Assists and provides reasonable accommodation in response to guest requests whenever possible and practical. * Complies with all safety and security policies and procedures. * Completes all required and annual Extended Stay University training. OTHER DUTIES * Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Responsible for maintaining overall hotel cleanliness. * Other duties as assigned by the management team. BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Medical Insurance * Dental Insurance * Vision Insurance * Health Care and Dependent Care Flexible Spending Accounts * Employer Paid Basic Life and AD&D Insurance * Employer Paid Long Term Disability * Optional Employee Paid - Voluntary Benefits * Short-Term Disability * Buy-Up Long-Term Disability * Supplemental Life Insurance * Dependent Life Insurance * 401(k) Savings Plan * Paid Time Off * Employee Assistance Program (EAP) * Employee Perks Program offering dicsounts to major companies COMPENSATION Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff. * Understand and follow guidelines, adhere to time objectives, productivity measurements and similar company standards and expectations. * Apply good judgment at all times. ENVIRONMENTAL JOB REQUIREMENTS * Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds. * Regularly position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch. * Occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds. * Detect items in guest rooms to ensure safe performance of work. * Frequently work in outside weather conditions (depending on hotel). * Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. * Typically, moderate to loud noise levels in the work environment. * The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS * No prior experience or training necessary.
    $26k-34k yearly est. 60d+ ago
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  • Guest Services Rep Part Time-104020

    Extended Stay America 4.5company rating

    Extended Stay America job in Newport Beach, CA

    The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. * Assists and responds to guest requests with diligent follow-through. * Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. * Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. * Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. * Setup, maintain, and takedown of breakfast display in timely manner. * Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. * Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. * Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. * Periodic tours of the property to ensure the property is meeting brand standards. * Assists and provides reasonable accommodation in response to guest requests whenever possible and practical * Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES * Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Engage in cross training in housekeeping and laundry areas to provide assistance as needed. * Other tasks as assigned by the management team. . BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Understand and communicate in English proficiently to interact with guests, associates and outside vendors. * Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. * Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Complete routine reports and correspondence. * Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals * Apply good judgment at all times. * Manage problems, address and solve guest-related issues. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
    $28k-35k yearly est. 16d ago
  • Hotel Group Sales Leader

    Hyatt Hotels Corporation 4.6company rating

    Newport Beach, CA job

    A prominent hotel in Newport Beach, California is seeking a Sales Manager to lead initiatives in selling guest rooms and services. This full-time managerial role requires providing exceptional service while managing accounts and conducting site inspections. Candidates should have at least four years of hotel sales experience and strong communication skills. The role offers a competitive yearly salary in US dollars and the opportunity to work in a dynamic environment. #J-18808-Ljbffr
    $51k-99k yearly est. 5d ago
  • Lead Field Marketing & Guest Experience Specialist

    Hyatt Hotels Corporation 4.6company rating

    San Diego, CA job

    A leading hospitality company is seeking a Lead Marketing Field Agent in San Diego, California. The role offers up to a $2000 sign-on bonus, competitive pay, and various benefits. Responsibilities include leading the marketing team, scheduling sales presentations, and ensuring excellent guest experiences. Ideal candidates will have sales or customer service experience and enjoy engaging with guests. Successful candidates may be required to work flexible schedules, including weekends and holidays. #J-18808-Ljbffr
    $62k-91k yearly est. 4d ago
  • Director of Group Sales

    Hyatt Hotels Corporation 4.6company rating

    Encinitas, CA job

    Close Inclusive Collection Job Postings Notification "When you work in Hawaii, in addition to learning about the functional aspects of running a hotel - like the proper way to make a bed or how to best handle luggage - it's critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.' When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. " 97,800.00 Yearly US Dollar (USD) pay basis Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Director Group of Sales (DOGS) is responsible for driving sales performance for Alila Marea Beach Resort Encinitas. While supporting corporate and leisure business is important, the primary focus of this role is on group business with a strong emphasis on hotel-wide buyouts. This role supports the Director of Sales & Marketing in achieving revenue goals through proactive sales efforts, account management, and strategic business development. The DOGS plays a critical role in positioning the resort as a premier destination for luxury groups, incentives, and exclusive buyout events, while embodying Alila's brand values of authenticity, wellness, and connection to place. Key Responsibilities Sales Leadership & Strategy Support the DOSM in developing and executing the resort's group-focused sales strategy to achieve revenue targets. Proactively solicit and secure group and buyout business through direct sales efforts, client entertainment, site inspections, and industry events. Analyze market trends, competitor activity, and industry demand to identify opportunities for large-scale group and buyout growth. Account Management & Business Development Manage a portfolio of key accounts with a focus on group, incentive, and buyout opportunities, ensuring consistent engagement, relationship development, and revenue contribution. Identify and cultivate new business opportunities across high-value segments, including corporate meetings, incentive groups, and exclusive hotel buyouts. Partner with Hyatt Sales Force (HSF), Hyatt Prive, Virtuoso, and other luxury travel networks to maximize group and buyout exposure. Work closely with Revenue, Marketing, Events, and Operations teams to ensure alignment in group mix, buyout execution, and brand positioning. Participate in weekly revenue strategy meetings, contributing insights to optimize rate, mix, and pace for group and buyout business. Support the DOSM in mentoring and developing Sales Managers and Coordinators. Client Engagement & Representation Represent Alila Marea at trade shows, client events, sales missions, and community partnerships with a focus on attracting group and buyout business. Host site inspections, FAM trips, and client experiences that reflect the unique identity of the resort and demonstrate the value of exclusive use opportunities. Act as an ambassador of the Alila brand, upholding its ethos of sustainable luxury and personalized hospitality. Qualifications Bachelor's degree in Hospitality, Business, or related field preferred. Minimum 5 years of progressive sales experience in luxury hospitality, with strong group, incentive, and buyout market knowledge. Proven track record of achieving sales targets and cultivating high-value client relationships. Excellent communication, presentation, and negotiation skills. Strong business acumen with the ability to analyze data, forecast, and create actionable group-focused sales strategies. Experience with Hyatt systems (Delphi.fdc, Envision, Opera, HyattNet, etc.) strongly preferred. Passion for wellness, lifestyle hospitality, and luxury service standards. Success Factors Consistently drives group and buyout production while maintaining profitability. Builds strong partnerships with corporate clients, incentive planners, and luxury travel advisors. Contributes to a collaborative, high-performance sales culture under the leadership of the DOSM. Embodies Alila's values of authenticity, sustainability, and meaningful connection with guests. The Pay range for this position is $97,800 - $120,000, depending on experience. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Our family is always growing. Want to be in the know? #J-18808-Ljbffr
    $97.8k-120k yearly 6d ago
  • Chef de Cuisine

    Hyatt 4.6company rating

    Oceanside, CA job

    Mission Pacific Beach Resort - Valle Restaurant The goal of the Chef de Cuisine at Valle restaurant is to manage all aspects of the culinary team as a right-hand person to the Executive Chef, Roberto Alcocer. The Chef de Cuisine will take council from the Executive Chef to create, implement menu and manager culinary staff. Valle is a one-star Michelin restaurant, for two consecutive years, and we are looking for a Chef de Cuisine that can help take Valle to the next level for a second star. Previous Michelin star restaurant experience required. Responsibilities include: Act as senior leadership by developing and assuming key management responsibilities Assume the role of liaison between all dining room operations and culinary staff Supervise the preparation and cooking of various food items Develop and implement creative menu items within the restaurant concept Plan, coordinate & implement special events and holiday functions Manage hourly kitchen employees through scheduling, payroll, training, coaching, evaluating and hiring May manage other key culinary leadership rolls including supervisor and other less senior Sous Chefs Lead and coach the team towards achieving exceptional guest service and employee satisfaction results Monitor food production, ordering, cost, and quality and consistency on a daily basis Assist with payroll duties Participate in marketing events directly related to their specific restaurant Understand the quality requirements and expectations of the restaurant. Prioritize daily work schedules with fellow Chefs and Stages. Assure all necessary items are in the restaurant at the start of the shift through personal inspection. Communicate any needs in an appropriate time frame, ensuring all ingredients represent our quality standards and are in line with the standards established by the Management Team. Communicate any discrepancies in a timely manner. Assure all areas is finished and organized in a timely manner and to the standard of the restaurant. Responsible for the efficient, consistent, accurate and organized production of requested by the Sous Chefs, Chef de Cuisine, and Executive Chef. Assist in training and mentoring of your team members to assist them in achieving the team's vision. Maintain an accurate recipe book and journal for techniques, making sure it is current with the menu and companies documentation procedures. Collaborate when appropriate in menu changes and development. Ensure that all food and products are consistently prepared and served according to Valle's recipes, portioning, preparation, serving and health standards. Organize and prioritize daily responsibilities to ensure their timely completion. Maintain a clean, sanitary, and safe work environment. Keep all areas clean and organized at all times. Work in tandem with the team to ensure standards are met or exceeded as it relates to appearance of the facilities, sanitation, and cleanliness through training of employees and creating a positive, productive working environment. Communicate effectively with all team members to assure standards are achieved. Take appropriate action to rectify any issues that may arise. Ensure equipment is kept clean and in excellent working condition. Attend all scheduled employee meetings and come prepared to contribute to ideation sessions. Provide mentorship to new and less experienced staff members. Flexibility to work varying shifts, evenings, weekends, holidays, and overtime as business dictates. All other duties as assigned by supervisor. Compensation + Benefits · Pay: Ranging from $70,600 - $88,100 · Medical, Dental, Vision Plans · Paid Time Off - Vacation, Sick · 401(k) w/ company discretionary match · Employee Assistance Program - free counseling sessions annually for you and your household members · Employee Dining Discounts · Complimentary Employee Meal · Educational Reimbursement Opportunities · Free Parking · 12 Complimentary Room Nights Any Hyatt · Hyatt Family/Friend Room Discounts · Referral Bonuses · Uniform Qualifications In an ideal world, you have: · Michelin star restaurant experience · Preferred experience in Mexican Cuisine · Minimum 3 years of fine dining restaurant and culinary experience in a leadership role. · Commitment to quality, excellence, and genuine hospitality · Passion for creating unique guest experiences, food, and beverage · Highly organized and self-motivated, with the ability to manage multiple priorities under time constraints · Ability to listen, communicate, and make connections · Commitment to quality technique and continued refinement of skills. · Commitment to constant growth and professional development. · The ability to read, write, and speak English fluently. · Basic math and computer skills. · Punctual and reliable · Ability to speak and hear, see, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. · Be able to work in a standing position for long periods of time. · Be able to reach, bend, stoop, kneel, push, pull, climb stairs/ladders, and frequently lift up to 50 pounds. · Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. · Preferred bilingual, English / Spanish. ENVIRONMENTAL AND/OR PHYSICAL REQUIREMENTS · Ability to perform the essential job functions consistently, safely and successfully with federal, state, and local standards · Must be able to lift and carry up to 50 pounds · Ability to stand and/or sit for prolonged periods of time · Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb stairs and steps, or otherwise move in a constantly changing environment KEY COMPETENCIES · To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members · To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans · To be an active listener, remaining present and open, providing verbal, non-verbal, and supportive feedback, and showing our respect and empathy with one another. · To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance · To be flexible, responding quickly and positively to changing environments · To maintain high team, focus via cooperation and support to other team members in the pursuit of department goals All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
    $70.6k-88.1k yearly 4d ago
  • Luxury Group & Buyout Sales Director

    Hyatt Hotels Corporation 4.6company rating

    Encinitas, CA job

    A leading global hospitality company is seeking a Director of Group Sales for their Encinitas location. This role focuses on driving sales performance for the resort primarily through group business with a strong emphasis on hotel-wide buyouts. The ideal candidate will have over 5 years of experience in luxury hospitality sales, a proven ability to achieve sales targets, and strong skills in account management and client engagement. This position offers a competitive salary in a prestigious environment. #J-18808-Ljbffr
    $127k-201k yearly est. 6d ago
  • Lead Marketing Field Agent

    Hyatt Hotels Corporation 4.6company rating

    San Diego, CA job

    Close Inclusive Collection Job Postings Notification Lead Marketing Field Agent - Up to $2000 Sign-On Bonus potential* Currently Offering: Up to $2000 Sign-On Bonus potential* Up to $2,000 with 1 year of marketing timeshare experience* *$1,000 paid after forty-five days, *$1,000 paid after six months of employment Up to $1,000 with no timeshare experience* *$500 paid after forty-five days, *$500 paid after six months of employment * Additional terms and conditions apply to the Sign-on Bonus Are you looking for a place where meaningful moments are made together? We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Marketing Coordinator Lead, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Where great benefits lead to a life fulfilled. Competitive Pay Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities *Benefit eligibility will vary by position As a Marketing Coordinator Lead, a typical day will include: Acts as team lead and assists with scheduling needs. Provide feedback to managers regarding individual performances, recommend any additional training needed. Schedules sales presentations and manages customer expectations. Provides the highest level of service to exceed budgeted sales presentations and volume production goals. Ensures that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about products and services. Use persuasive techniques that maximize revenue while maintaining existing guest loyalty. Guest Experience and Company Standards Welcome and greet guests and anticipate and address their needs. Interact with colleagues and guests professionally and promptly. Contribute to team goals. Always follow company policies and safety procedures. To Become a Marketing Coordinator Lead: Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone. Available to work a flexible schedule to include weekends and holidays. Concierge, telemarketing and/or sales experience preferred. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location. Our family is always growing. Want to be in the know? #J-18808-Ljbffr
    $1k monthly 4d ago
  • Steward/Dishwasher

    Hyatt Hotels Corp 4.6company rating

    Carlsbad, CA job

    Find your place at Park Hyatt Aviara: Become part of one of San Diego's premiere destination locations, a AAA Five-Diamond luxury resort. Recently renovated with striking architecture, a beautiful spa, an 18-hole Arnold Palmer designed golf course, and a resort getaway that offers world-class recreation and relaxation amid 200 lush acres of natural beauty, Park Hyatt Aviara offers sophisticated, approachable luxury with distinct character highlighting our Carlsbad location. About the Role - Steward A Steward or Dishwasher is primarily responsible for maintaining the cleanliness of all hotel china, silverware, and cookware. This person must have good communication skills and have the ability to lift, pull and push a moderate amount of weight. This is a fast paced position that will involve constant customer interaction. Un lavaplatos es el principal responsable de mantener la limpieza de toda la porcelana, cubiertos y utensilios de todas las cocinas del hotel. Esta persona debe tener buenas habilidades de comunicación y tener la capacidad de levantar, tirar y empujar una cantidad moderada de peso. Esta es una posición de ritmo rápido que implicará una interacción constante con el cliente. Wage Information Hourly role: The hourly rate for this position is $23.00. Hyatt has a very competitive benefit package for colleagues, which may include: * Complimentary Employee Meal and Parking * Complimentary hotel nights and discounts at Hyatt properties around the world * Medical, Dental, and Vision Insurance, Life Insurance, Flexible Spending Account * Paid holidays, vacation and sick leave * 401K with Matching * Employee Stock Purchase Plan * Educational Reimbursement * And so much more!
    $23 hourly 17d ago
  • Fitness Instructor (On-Call)

    Hyatt 4.6company rating

    Carlsbad, CA job

    **Find your place at Park Hyatt Aviara:** Become part of one of San Diego's premiere destination locations, a AAA Five-Diamond luxury resort. Recently renovated with striking architecture, a beautiful spa, an 18-hole Arnold Palmer designed golf course, and a resort getaway that offers world-class recreation and relaxation amid 200 lush acres of natural beauty, Park Hyatt Aviara offers sophisticated, approachable luxury with distinct character highlighting our Carlsbad location. **About the Role - Fitness Instructor** We are currentlyseeking a Fitness Instructor to share our Vision - to create the most imaginative, authentic and meaningful wellness experience. The function of the fitness facilitator is to assist in the creation and implementation of new programs specific to the resort. The ideal candidate has a background in cardio workout and group fitness instruction. The fitness facilitator will instruct and monitor the various physical fitness activities, provide personal attention to the guest's needs, and safety. The Fitness Instructor reports to the Miraval Director of Spa and Wellbeing. This position is on-call. **Essential Functions:** · Conducts a variety of fitness classes with professionalism and integrity · Consistently engages with guests and shows a high level of enthusiasm · Evaluates the guest's physical fitness level before beginning an exercise session. · Performs one on one private training session. · Prepares the fitness equipment and supplies needed for the specific exercise activity. · Stays updated on the latest developments pertinent to the department and become well versed and trained in their usage. · Ensures a pleasant visit to each guest. · Maintain effective guest relations. · Performs special projects delegated by the supervisor and/or director. · Must follow all safety procedures for department and Miraval. · Other duties as assigned **Wage Information** The hourly rate for this position is $17.00. **Hyatt has a very competitive benefit package for colleagues, which may include:** + Complimentary Employee Meal and Parking + Complimentary hotel nights and discounts at Hyatt properties around the world + Medical, Dental, and Vision Insurance, Life Insurance, Flexible Spending Account + Paid holidays, vacation and sick leave + 401K with Matching + Employee Stock Purchase Plan + Educational Reimbursement + And so much more! **Qualifications:** · 3 years of fitness instruction experience. · College Degree in Exercise Science and/or Personal Trainer Certifications and Group Fitness Instructor from ACE, AFAA, NASM, or ACSM. · CPR and AED certified and first aid certification required. · Must have weekend availability. **_All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran._** **Primary Location:** US-CA-Carlsbad **Organization:** Park Hyatt Aviara Resort **Pay Basis:** Hourly **Job Level:** On-call/Casual **Job:** Health Club **Req ID:** CAR005473 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
    $17 hourly 3d ago
  • Front Office Manager

    Marriott International 4.6company rating

    Aliso Viejo, CA job

    Additional Information: This hotel is owned and operated by an independent franchisee, L&O Aliso Viejo dba Renaissance Club Sport Alis. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Job reference: 000434 Salary: $70,000-$80,000/year based on experience Department: Property Leadership Location: Renaissance Club Sport (50 Enterprise, Aliso Viejo, CA 92656) Division: L&O Aliso Viejo dba Renaissance Club Sport Aliso Hours Per Week: 40 Front Office Manager The Front Office Manager oversees all day-to-day operations within the Rooms Division, including the Front Desk, DTS, R-Pantry, and hotel runner functions. This role ensures exceptional guest service, operational efficiency, and financial performance while fostering a positive and motivated team culture. Acting as a key leader in the absence of the Hotel Manager, the Front Office Manager drives guest satisfaction, brand compliance, and departmental profitability to support overall property success. What You'll Do: Lead daily Front Office operations to ensure seamless guest arrivals, departures, and overall service excellence. Hire, train, and develop team members, fostering a culture of accountability, empowerment, and continuous improvement. Monitor department performance, financial goals, and labor costs to ensure profitability and efficiency. Manage guest satisfaction initiatives, respond to feedback, and uphold brand standards and service protocols. Oversee scheduling, payroll, and inventory management while ensuring compliance with safety and HR policies. Participate in the Manager-on-Duty rotation, providing leadership coverage across all shifts as needed. About You: 3-5 years of hotel front office or rooms operations experience; minimum 2 years in a leadership role. Marriott Brand experience strongly preferred; will consider another premium level brand Strong knowledge of room operations, yield management, and financial reporting. Excellent communication, problem-solving, and organizational skills. Ability to work flexible shifts including days, nights, weekends, and holidays. Proficiency with hotel management systems (Marriott systems preferred). Bachelor's degree in Hospitality or a related field preferred. Benefits: Full Benefits- Health, Dental, Vision, 401K Marriott Travel Perks Paid Holidays, PTO Policy We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The salary range for this position is $70,000 to $80,000 annually. This company is an equal opportunity employer. frnch1
    $70k-80k yearly Auto-Apply 21d ago
  • Events Manager

    Marriott International 4.6company rating

    San Diego, CA job

    Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
    $45k-63k yearly est. Auto-Apply 23d ago
  • Seasonal Busser

    Marriott International 4.6company rating

    Irvine, CA job

    Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
    $26k-36k yearly est. Auto-Apply 3d ago
  • Group Sales Manager

    Hyatt Hotels Corporation 4.6company rating

    Newport Beach, CA job

    At Hyatt Regency Newport Beach West, we believe our guests select our hotel because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Sales Manager is a fully competent individual who has experience in the sales process and function of a hotel. Responsibilities include selling guest rooms, meeting space and other hotel services to customer groups, managing accounts, and conducting site inspections, solicits and generates business. Duties also include preparing and presenting effective proposals, maintaining well organized documentation and reports, utilizes hotel systems, and coordinates customer service requirements as appropriate. The Sales Manager will also participate and may lead event meetings, sales, and other staff meetings. The Sales Manager also works as a team member with the sales and catering staff and in close contact with staff throughout the hotel. Qualifications A true desire to satisfy the needs of others in a fast-paced environment Refined verbal and written communication skills A minimum of 4 years of hotel sales experience preferred Must be proficient in computer knowledge Prefer completion or a Sales Corporate Management Training Program or equivalent sales training Selling, negotiating, business writing and presentation skills training required Job Details Property: Hyatt Regency Newport Beach West Primary Location: United States, Newport Beach, CA Pay Basis: Yearly US Dollar (USD) Schedule: Full-time Job Level: Manager Job: Sales Hyatt Regency Newport Beach West is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law. This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location. #J-18808-Ljbffr
    $47k-70k yearly est. 5d ago
  • Maintenance Technician Part Ti-105020

    Extended Stay America 4.5company rating

    Extended Stay America job in Lake Forest, CA

    The Maintenance Technician position must demonstrate and promote a strong commitment to providing the best possible experience for our guests and associates. The position is responsible for ensuring that all property equipment is functioning, premises are maintained in a pristine condition, and that all guest rooms are in good repair. The position is responsible for ensuring that all tasks outlined in the Green Shield Binder and as directed by the management team and/or Regional Asset Manager are completed in a timely fashion in accordance with company standards. Watch A Day in the Life video for Maintenance Technician ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. * Works with minimal supervision while performing all essential duties to satisfaction and within company standards. * Responds to and assists with all guest requests with diligent follow-through in accordance with company guidelines and procedures. * Performs the out of room cleaning outlined in the Green Shield Binder to ensure that the premises are maintained in pristine condition. This includes but is not limited to trash and debris, trash containers, cleanliness of building interior and exterior, grounds, walkways, stairwells, driveways and parking areas to include removal of snow/ice in walkways were applicable. * Performs repairs listed on work orders and following the work order process as outlined in the Green Shield Binder. Repairs must be made in a timely fashion and professional manner. * Completes preventative maintenance inspections and repairs as outlined in the Green Shield Binder. * Follows the Green Shield Inspection schedule on a daily basis in order to accomplish all tasks outlined in a timely fashion in accordance with company standards. * Maintains all records as outlined within the Green Shield Binder to include but not limited to Guest Room PM deficiencies, PM Room Inspections, Life Safety Inspections, Elevator Inspections and Non-Guest Room Deficiency Log. * Follows the outlined workflow on the Green Shield Schedule, utilizes the SOPs as a reference guide to complete all tasks per company standards. * Maintains organized and clean work area in the maintenance room, while managing and safeguarding all maintenance tool inventory daily. Ensures that all tools are in good working condition. * Maintains clean and organized boiler rooms, electric rooms, HVAC rooms, fire sprinkler rooms, in accordance with company standards and local ordinances. * Ensures that all fire safety equipment (fire alarm system, smoke detectors, CO detectors, fire extinguishers, etc.) are operational and that inspections are current and in compliance with company standards and local ordinances. * Complies with all ESA safety and security policies and procedures to include OSHA and ADA. * Where applicable to include maintenance of pool and or spa in accordance with ESA policies, procedures and in compliance with local ordinance. * Handles or assists with the response to emergencies at the property or sister sites when asked by management. Monitors and follows up with outside vendors when directed by management. OTHER DUTIES * Assists with cleaning any areas of the hotel as assigned by the manager when needed to include but not limited to font desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Responsible for maintaining overall hotel cleanliness. * Other duties as assigned by the management team. BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Progam offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Read and speak English proficiently and interact with guests, associates and outside vendors. * Understand and follow safety rules, operating and maintenance instructions, procedure manuals, and company guidelines and standards. * Write routine reports and correspondence. * Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Use units of measurement for weight, volume and distance. * Apply good judgment at all times. * Assist with resolving guest issues in accordance with company policies. ENVIRONMENTAL JOB REQUIREMENTS * Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds. * Position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch. * Occasionally push/pull objects (tools/carts/cleaning equipment) weighing up to 50 pounds. * Discern or detect items in guest rooms to ensure safe performance of work. * Frequently work in outside weather conditions (depending on hotel). * Occasionally work in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. * Typically, moderate to loud noise levels in the work environment. * The associate may be asked to travel to help additional sites within a reasonable geography. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
    $37k-50k yearly est. 16d ago
  • Guest Experience Expert

    Marriott International 4.6company rating

    Newport Beach, CA job

    Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $38k-65k yearly est. Auto-Apply 3d ago
  • Golf Course Greenskeeper

    Hyatt 4.6company rating

    Carlsbad, CA job

    **Find your place at Park Hyatt Aviara:** Become part of one of San Diego's premiere destination locations, a AAA Five-Diamond luxury resort. Recently renovated with striking architecture, a beautiful spa, an 18-hole Arnold Palmer designed golf course, and a resort getaway that offers world-class recreation and relaxation amid 200 lush acres of natural beauty, Park Hyatt Aviara offers sophisticated, approachable luxury with distinct character highlighting our Carlsbad location. **About the Role - Golf Course Greenskeeper** The Golf Course Greenskeeper is responsible for weeding, watering, raking, and planting throughout the resorts 18-hole golf course. This person must have the ability to lift moderate to heavy weight and work outdoors in all weather conditions. **Wage Information** **Wage Information** The hourly rate of pay for this position is $22.50. **Hyatt has a very competitive benefit package for colleagues, which may include:** · Complimentary Employee Meal and Parking · Complimentary hotel nights and discounts at Hyatt properties around the world · Medical, Dental, and Vision Insurance, Life Insurance, Flexible Spending Account · Paid holidays, vacation and sick leave · 401K with Matching · Employee Stock Purchase Plan · Educational Reimbursement · And so much more! **Qualifications:** · Previous experience preferred · Must have a valid license plate and clean driving record · Strong interpersonal and problem-solving abilities · Highly responsible and reliable · Ability to work well under pressure in a fast-paced environment **_All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran._** **Primary Location:** US-CA-Carlsbad **Organization:** Park Hyatt Aviara Resort **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Golf and Recreation **Req ID:** CAR005480 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
    $22.5 hourly 9d ago
  • Sales Coordinator

    Hyatt Hotels Corp 4.6company rating

    San Diego, CA job

    Find your place at Hyatt Regency La Jolla: At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. Our Hyatt Culture is exemplified through our mission, values, and goals, which are grounded in the principles of Innovation, Respect, Service Orientation, and Authenticity. Innovation, Hyatt is forward thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt colleagues are inspired by the team's spirit and camaraderie given to one another. Service-Orientation, Hyatt is customer focused by providing authentic hospitality in every way every time. Authenticity, We encourage all colleagues to bring their authentic selves to work each day, which is at the core of our purpose, to care for people, so that they can be their best. Join a family that values respect, integrity, wellbeing, and empathy. Make a difference in the lives of those around you. Love where you work! What are the additional benefits to working at the Hyatt Regency La Jolla? Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer, including: * Medical, Dental and Vision for you and your dependents after 30 days of Full-Time employment * Paid Holidays, Vacation and Sick Leave * Unlimited growth potential * 12 Complimentary hotel room nights at Hyatt properties worldwide * Unlimited Colleague and Friends & Family discounted room rates at Hyatt properties worldwide * 401k Retirement Savings Plan with employer matching * Flexible Spending Account (FSA) * Tuition Reimbursement * Complimentary Employee Meals * And So Much More! About The Role - Sales Coordinator The Sales Coordinator provides essential administrative and operational support to the Sales and Events teams. This role is responsible for coordinating communications, preparing for site visits, managing amenities, and ensuring a high level of organization and service across all sales and event-related activities. While collaboration with the Sales and Events teams is expected, this position maintains primary ownership of key coordination functions. Key Responsibilities Include: Sales & Events Coordination * Serve as a central point of coordination for Sales and Events activities, ensuring smooth day-to-day operations. * Support Sales and Events teams with administrative and organizational needs as required. * Assist with lead management processes, excluding full lead distribution responsibilities. Phone & Communication Management * Handle all incoming phone calls for the Sales and Events departments, ensuring timely, professional, and accurate responses. * Direct inquiries appropriately and follow up as needed to maintain service standards. * Collaborate with team members during high-volume periods, while retaining primary responsibility for phone coverage. Site Preparation & Visits * Coordinate and prepare all site visits for both Sales and Events, including logistics, materials, and internal communication. * Ensure meeting spaces, agendas, and required documentation are prepared in advance. * Work closely with Sales and Events teams for support, while maintaining sole accountability for site preparation execution. Amenities Management * Manage and coordinate all amenities for Sales and Events, including ordering, setup, tracking, and follow-up. * Ensure amenities align with brand standards and client expectations. * Maintain inventory awareness and coordinate replenishment as needed. Administrative & Organizational Support * Maintain accurate records, calendars, and documentation related to Sales and Events activities. * Assist with reports, proposals, contracts, and internal systems as required. * Ensure attention to detail and consistency across all communications and materials. Wage Information: The hourly rate for this position is $25.50/hr. This is the pay rate for this position that Hyatt Regency La Jolla reasonably expects to pay. All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
    $25.5 hourly 7d ago
  • NIGHT AUDITOR

    Comfort Suites Oceanside 3.8company rating

    Oceanside, CA job

    Job Description Reports To: General Manager Requirements: Minimum of a high school diploma. Higher level of education preferred. Choice Hotels and Choice Advantage experience a must 3 years hotel front office experience with a minimum of 1 year as a Night Auditor. Must be able to work night shifts and weekends General Responsibilities: Ensure proper completion of all front office and night audit duties. Direct and coordinate the activities of all night shift staff. Effectively, properly, and accurately analyze the day's operating results and perform daily assigned duties including: Conduct the Night Audit in accordance with Fine Hospitality standards. Operations analysis and reporting: Accounts Payable Accounts Receivable and direct billing End of day statistics Labor hours Daily Flash Report (DFR) Front office room inspection reports Competition survey Prospecting for lead generation Operations statistics report - labor cost/room, etc. Primary Functions: Accounting Properly and accurately conduct the audit and accounting functions in a timely manner and transmit the information to the corporate office. Prepare and transmit the payroll information and statistics. Prepare and distribute the Daily Flash Report (DFR) Night Audit procedures Reconciles credit card transactions and cash received for the day Profit Prepare and distribute the daily cost per occupied room (CPOR) data and statistics. Quality Compile and enter the data from the Front Office Room Inspection forms Perform the regular Front Office duties. Work Ethic Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, nurture a positive, professional work environment. Specific Responsibilities: Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the FHG Director of Operations. To provide accurate and timely reports for the General Manager to review. Be proficient on the use of the Property Management System and be able to train front desk personnel on the system. Balance and audit for accuracy. Transmit credit card batches. Complete and transmit daily management and accounting reports Have a good understanding of all of hotel operating procedures. Review front office communications logs. Supervise delegated responsibilities and follows up. Be able to use all front office equipment such as credit card machine, copier, and fax. Inform the General Manager of any unique situations, or unusual developments in front office operations. Handle guest complaints effectively and tactfully at all times. Be able to coordinate and efficient handling of incoming phone calls, emails, facsimiles, and messages. Understand the Chart of Accounts. Process reservations by mail, telephone, fax and central reservation systems referrals. Process reservations received from sales office and other hotel departments. Be knowledgeable of room types and offered rate plans. Fully understand hotel's franchise policy on guaranteed reservations and no- shows. Willing to assist in other areas as required, including but not limited to trash disposal in all public areas. Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates. Optimum Attributes: Effective Communication skills Good team player Well-groomed and professional appearance. Open with praise, discrete with criticism. Performance Standards: Performance shall be measured by: Keeping current with reporting properly, accurately, and in a timely fashion. Timely sending accurate Daily Flash Reports (DFR) Checking and sending timely and complete New Hire Packets.
    $32k-39k yearly est. 3d ago
  • Guest Services Rep Part Time-104020

    Extended Stay America 4.5company rating

    Extended Stay America job in Irvine, CA

    The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. * Assists and responds to guest requests with diligent follow-through. * Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. * Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. * Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. * Setup, maintain, and takedown of breakfast display in timely manner. * Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. * Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. * Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. * Periodic tours of the property to ensure the property is meeting brand standards. * Assists and provides reasonable accommodation in response to guest requests whenever possible and practical * Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES * Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Engage in cross training in housekeeping and laundry areas to provide assistance as needed. * Other tasks as assigned by the management team. . BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Understand and communicate in English proficiently to interact with guests, associates and outside vendors. * Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. * Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Complete routine reports and correspondence. * Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals * Apply good judgment at all times. * Manage problems, address and solve guest-related issues. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
    $28k-35k yearly est. 49d ago

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