Patient Financial Services Representative III
Finance service representative job at Fairview Health Services
Fairview is looking for a Patient Financial Services Representative III to join our team! This is a fully remote position approved for a 1.0 FTE (80 hours per pay period) on the day shift. The DME/Follow-up/Billing department manages patient accounts by applying strong knowledge of insurance guidelines, denial codes, collection practices, and customer service. The team independently resolves billing concerns, processes correspondence and payment research, reviews explanations of benefits, and communicates clearly with patients, payers, and vendors to ensure timely and accurate claim resolution. Additional responsibilities include managing bad debt, completing refunds, verifying insurance, securing authorizations, and confirming sales orders in alignment with payer and compliance requirements.
Responsibilities
* Manages and resolves complex patient accounts by ensuring accurate financial transactions, appropriate reimbursements, and timely follow-up with payers, patients, and internal partners.
* Performs daily work with high accuracy and productivity, following departmental best practices while identifying and implementing process improvements.
* Serves as a subject matter expert with advanced knowledge of revenue cycle workflows, systems (including Brightree, expected payment calculations), payer policies, and regulatory requirements.
* Conducts detailed investigations of high-complexity accounts, processes internal and external correspondence, and ensures clear, professional communication.
* Utilizes multiple systems and payer portals to secure payment, verify insurance/demographics, apply correct adjustments, and educate patients/guarantors on financial responsibilities.
* Provides mentorship and support to team members, leading discussions, facilitating meetings, and contributing to high-visibility projects.
* Collaborates across departments to expedite account resolution and support business outcomes through accurate documentation, single-touch resolution, and continuous workflow optimization.
Required Qualifications
* 2 years in a medical billing office setting or relevant experience
* Organizational skills, Communication skills, Attention to detail
* Ability to problem solve and able to utilize resources independently
Preferred Qualifications
* 2 years of medical billing office setting experience
* MS Office experience
* Coordination of benefits experience
* Epic, Brightree, Billing Bridge, or comparable software account experience
* Experience working with medical terminology
* Experience working with CPT-4 and ICD-10
* Extensive knowledge of FV account review experience
* Extensive knowledge of FV system applications
* Extensive knowledge of FV RCM workflows
* Billing certification
* Substantial system super user experience
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: *****************************************************
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Auto-ApplyPatient Financial Services Representative
Finance service representative job at Fairview Health Services
Fairview are looking for a Patient Finacial Services Representative to join our team! This is a fully remote position approved for a 1.0 FTE (80 hours per pay period) on the day shift. This position is responsible for billing and collection of accounts receivable for inpatient and outpatient accounts, ensures expected payment is collected and accounts are fully resolved, and resolves complex customer service issues. This position understands the importance of evaluating and securing all appropriate financial resources for patients to ensure proper adjudication.
Responsibilities
* Intentionally prevents untimely revenue shortfalls by taking action to resolve financial transactions appropriately and effectively to ensure collection of expected payment; escalates issues when appropriate.
* Completes daily work assignment timely and accurately in accordance with the identified productivity and quality standards set forth by the organization.
* Performs the best practice routine per department guidelines
* Proactively looks for continuous process improvements involving people and technologies through tracking, trending, and providing feedback.
* Accelerates business outcomes by identifying ways to fully resolve accounts through single-touch resolution when possible.
* Understands revenue cycle and the importance of evaluating and securing all appropriate reimbursements from insurance or patients.
* Contacts payers via portal or provider service center to facilitate timely and accurate resolution of accounts.
* Responsible for processing external correspondence in a timely and efficient manner.
* Ensures internal correspondence is clearly and professionally communicated and processed expeditiously.
* Responsible for verification of insurance and/or patient demographics.
* Understands expected payment amounts and Epic expected payment calculations to appropriately adjust accounts.
* Educates patients and/or guarantors of patient liability when appropriate.
* Understands and complies with all relevant laws, regulations, payer and internal policies, procedures, and standards, and applies this understanding through daily work
Preferred Qualifications
* 1 year Medical billing office setting experience
* MS Office experience
* Insurance/follow up experience
* Coordination of benefits experience
* Epic, Brightree, Billing Bridge, or comparable software account experience
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: *****************************************************
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Auto-ApplyOutreach Specialist / Healthcare CSR - Remote
Floyd, VA jobs
Job Description
Hiring an Outreach Specialist / Healthcare Customer Service Representative - Remote
Customer Service Representative
Must have at least 2 years experience working as a customer service representative
Familiar with components of standard Medical Records
Worked in a healthcare industry a strong plus
Contract: 6 months with possibly convert to permanent but all based on program needs and performance.
Start: January 12, 2026
Schedules: 9:00AM to 5:30PM Eastern time
Pay Rate: $17 per hour
Must have clean background
Please apply today!
Victim Services Specialist - Southern Minnesota
Rochester, MN jobs
Job Description
Responsible for maintaining a caseload of victims of alcohol and drugged driving who are in need of short-term crisis intervention, emotional support, grief support groups, and appropriate referral sources for continued long-term needs. Provide court accompaniment and guidance with legal, financial, and medical systems. Work in conjunction with other Victim Services employees to provide consultation and support to victims where needed.
This is a remote position in which the selected candidate must reside in the Southern Minnesota area.
The salary for this position is $45,000
ESSENTIAL FUNCTIONS:
Utilizing independent judgment, conduct individual needs assessments on victims/survivors of alcohol and drugged driving crashes for emotional support, information, and referrals, implementing beneficial interventions based upon those assessments.
Maintain current assessment of victim's coping and need for further referrals.
Based upon assessment, create and implement a tailored case management action plan for victims, which may include grief support assistance, crisis intervention, referrals for long-term counseling issues and other basic needs, as well as support group facilitation.
May accompany victims/survivors to justice proceedings as appropriate. Provide advocacy by assisting in the protection and exertion of victims/survivors rights and educating others about the criminal and civil justice systems.
Conduct community needs assessments and analyze results to determine the development, facilitation, and implementation of appropriate victim services, programs and events.
Based upon results of community needs assessments, create and implement effective outreach strategies to reach victims and survivors of drunk and drugged driving crashes who may not otherwise be aware of MADD Victim Services.
Utilizing analysis of community needs assessment, establish and utilize a network of key individuals in the legal, medical, and social service systems to facilitate assistance for victims/survivors. Collect and maintain community resource information to share with victims and other Victim Services employees.
Recruit, screen, train, deploy, and recognize volunteers who provide assistance in meeting Victim Service initiatives.
Maintain accurate case records, statistical information and grant reports for each victim case according to MADD and grant standards and guidelines. May be responsible for grant writing and reporting to grantor and MADD.
Other duties as assigned.
POSITION REQUIREMENTS
Bachelor's degree is required in a human services field of study (i.e. social work, psychology, sociology, criminal justice) with a minimum of one year of experience in victim advocacy (specifically case management) OR grief support work (specifically bereaved individuals due to death)
Equivalent experience that includes experience in victim advocacy (specifically case management) and/or grief support work (specifically bereaved individuals due to death).
Reliable transportation to court attendance is required along with a flexible schedule.
Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects and execute in a high-volume environment.
Excellent communication skills with the ability to develop and convey thoughts clearly, logically and concisely both orally and in writing, using appropriate grammar and command of the English language.
Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities.
Must be able to work on a time table, meet deadlines, follow instructions and accept direction on given assignments.
Strong work ethic with the ability to maintain a high activity level.
Must have exceptional internal and external customer service orientation.
Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems. Should also have basic record keeping and math skills.
Ability to maintain social, ethical and organizational standards in job related activities, at work and in the community.
Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job.
Demonstrated commitment, passion and compassion for the mission of MADD.
BENEFITS
Eligible within first 30-45 days
Health, Dental, Vision
Retirement 403(b) + employer matching
4 weeks accrued vacation
12 Paid Holidays per calendar year
Up to 3 Floating Holidays per calendar year
Paid Sick Time
Modified Tuition Reimbursement
Maternity/Paternity Leave
Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer
FSA, HRA
Employee Assistance Program
How to Apply: Please provide resume to our hiring team via the blue APPLY NOW button
#zr
Client Services Representative - Mid Shift (11:00am - 8:00pm)
Remote
Are you energized by helping people solve real problems? Do you thrive on delivering exceptional service in a fast-paced, global environment? As a Client Services Representative (CSR) at CFA Institute, you will be on the front lines of our Global Contact Center, serving candidates, members, and prospective applicants from around the world. Your empathy, agility, and problem-solving skills will directly shape the experience of individuals pursuing one of the most respected credentials in finance.
This mid-shift role (11am-8pm ET) offers a unique opportunity to support our global audience during high-demand hours while growing your career in a mission-driven organization. CSRs gain broad organizational knowledge-an excellent foundation for future advancement across CFA Institute.
What You'll Do
Serve as the first point of contact for global candidates and members, providing accurate, empathetic support across voice, chat, and written channels.
Act as a brand ambassador, personalizing each interaction and striving for first-contact resolution.
Troubleshoot technical, functional, and administrative issues related to CFA Institute portals, registrations, and vendor platforms.
Handle sensitive information with professionalism and strict adherence to data-security protocols.
Collaborate with colleagues in IT, Credentialing, Marketing, and other teams to drive continuous improvement.
Maintain strong performance across customer satisfaction, productivity, quality assurance, and service metrics.
Demonstrate cultural competency and inclusivity in every interaction with our global community.
What You'll BringMinimum Qualifications
Proven success delivering frontline customer service resolving real-time issues for a diverse customer base.
Experience in a fast-paced contact center or office environment with phone- and email-based service.
Strong organizational skills and the ability to manage multiple priorities independently.
Excellent verbal and written communication skills with a professional, diplomatic tone.
Detail-oriented, tech-savvy, and eager to learn new systems and tools.
Fluency in English (additional languages a plus).
Must reside within a commutable distance to Charlottesville, VA (required for in-office training and monthly hybrid workdays).
Preferred Qualifications
Experience with Salesforce Service Cloud or similar customer service/case management platforms.
Why Join Us?
Working at CFA Institute means being part of a global mission that advances the highest standards of ethics, education, and professional excellence in the investment profession. You'll enjoy:
A culture that values empathy, learning, collaboration, and putting clients first.
An environment where CSRs gain broad institutional understanding-an ideal foundation for career progression into roles across Operations, Credentialing, Member Services, IT partnerships, and more.
At CFA Institute, we are committed to transparency and equity in our hiring process. In compliance with wage transparency laws in many of the jurisdictions in which we recruit, we provide the following information regarding compensation for this position:
Expected salary range: $50,000-$55,000 annually
Other benefits include eligibility for annual incentives, 12% retirement employer contribution, and competitive medical benefits.
All salary ranges are subject to adjustment based on experience, education, and other factors relevant to the position. CFA Institute is an equal opportunity employer and encourages applications from all qualified individuals.
#LI-ML1 #LI-HYBRID #LI-REMOTE
About CFA Institute
CFA Institute are the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we drive professional growth, ethical behavior, and better markets. We care about our employees' well-being, offering industry-leading benefits like:
Comprehensive health coverage for you and your family
Generous leave and time off
Competitive retirement plans
Flexible work options
Wellness, education, and support programs
If you feel this opportunity could be the next step in your career, we encourage you to click “Apply” and complete our three-minute application.
Be part of a team committed to putting investors first and growing economies. Follow us @CFAInstitute on LinkedIn and X.
Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply. Only those selected for further consideration will be contacted.
We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.
If, due to a disability or current medical condition, you need an accommodation or assistance to complete a job application, you can request one at any stage of the recruitment process. Please send an email to ******************************* noting the accommodations or assistance you are requesting. Please do not include any medical or health information in this email. We will review your request and contact you to discuss the possible options and arrangements. We will try our best to provide you with an accommodation or assistance that meets your needs and respects your preferences.
Our application is not compatible with Internet Explorer (IE). We recommend using Chrome.
Auto-ApplyRemote Reader Services Specialist Contingent on Contract Award
Cleveland, OH jobs
Benefits:
Competitive salary
Flexible schedule
Opportunity for advancement
About the Role: Global Impact Group is seeking a Reader Services Specialist to support a visually impaired Veterans Service Representative (VSR) at the VA Cleveland Regional Office. This position is part of a Service-Disabled Veteran-Owned Small Business (SDVOSB) set-aside contract and is contingent upon award of the federal contract RFQ 36C10D25Q0119 by the U.S. Department of Veterans Affairs.
Key Responsibilities:
Read aloud from electronic and hard copy documents (PDFs, handwritten materials, medical records, etc.)
Identify and communicate all fields in forms, including blank ones
Review and read outgoing VA communications for accuracy and completeness
Assist with inaccessible screen content in VA systems such as VBMS, CAPRI, eVA, IPPS, and others
Maintain daily Service Hour Log with signatures/initials for verification
Required Qualifications:
Minimum age 18
Fluent in English with clear pronunciation
Exceptional reading, grammar, and oral communication skills
Professional demeanor and customer service orientation
Ability to work independently and confidentially in a remote setting
Access to secure and reliable internet and personal computer (VA equipment will not be provided)
Additional Requirements (Post-Award):
Favorable completion of background investigation (NACI Level)
Completion of VA-provided training (e.g., privacy and cybersecurity)
Signed Rules of Behavior and compliance with VA data security policies
Conditions of Employment:
This is a contingent position, meaning employment is conditional upon:
Contract award by the Department of Veterans Affairs
Approval of candidate by the VA Contracting Officer
Favorable adjudication of background investigation
The candidate must be available to begin onboarding promptly upon contract award (anticipated September 2025)
To Apply:
Submit the following to *****************************
Resume highlighting relevant experience
Cover letter referencing “Reader Services - VA RFQ 36C10D25Q0119”
Availability to begin work post-award
Global Impact Group is an equal opportunity employer and a proud certified Service-Disabled Veteran-Owned Small Business (SDVOSB).
This is a remote position.
Compensation: $15.00 - $17.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Global Impact Group LLC is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Minority-Owned enterprise based in Raleigh, North Carolina, providing innovative and quality-driven solutions in Staffing, Language Services, Consulting, Janitorial, and Employment Placement. As an ISO 9001 and ISO 17100 certified firm, we serve government, healthcare, education, and corporate clients with excellence, efficiency, and cultural competence. Our mission is to deliver tailored services that empower individuals, strengthen organizations, and create lasting impact in the communities we serve.
Auto-ApplyCustomer Service Representative - Chattanooga area RESIDENTS ONLY
Chattanooga, TN jobs
Job Description
Join Precept Ministries and experience the excitement of contributing to a mission-driven organization dedicated to spreading faith and community outreach. As a Full-Time Customer Service Representative, you'll play a pivotal role in supporting our clients from the comfort of your own home, as this position is fully remote. This flexibility allows you to balance work and personal life while still being part of our vibrant team based in Chattanooga, TN. Your efforts will directly impact the lives of those we serve, providing support and resources that deepen their understanding of faith. You'll have the opportunity to engage with a diverse range of individuals and collaborate with passionate colleagues who share your commitment to making a difference.
Step into a fulfilling career where your voice matters, and your contributions are valued in a meaningful way. Apply today to be a vital part of our journey!
Precept Ministries: Who We Are
Life-changing intimacy with God is the heart of Precept. Since 1970, we've been equipping small group Bible Study Leaders who can help you discover the truth of Scripture for yourself, but not by yourself. To transform the world with God's Word, we recruit, equip, and resource Bible Study Leaders who take God's life-changing Word to their communities.
What would you do as a Customer Service Representative
As a Full-Time Customer Service Representative at Precept Ministries, you'll be at the forefront of client donor support, offering essential services that include order taking, prayer assistance, donation support, and study guidance. Your role will be deeply rooted in faith-based support, allowing you to uplift and inspire individuals seeking spiritual growth. You'll engage with our valued clients and donors, ensuring they receive the resources they need while offering heartfelt prayer and encouragement. This position empowers you to make a genuine difference in the lives of others by fostering meaningful connections and guiding them through their spiritual journeys. Join us in our mission to serve and support those dedicated to deepening their understanding of faith!
Are you the Customer Service Representative we're looking for?
To excel as a Full-Time Customer Service Representative at Precept Ministries, a combination of interpersonal skills and technical proficiency is essential. Candidates should possess a high school diploma or equivalent, along with at least six months of experience in a call center environment. Comfort with various software systems and programs is crucial, as you'll navigate multiple platforms to assist clients seamlessly.
Strong communication skills are vital in providing empathetic support, whether taking orders, offering prayer, or guiding donors through their contributions. Additionally, a passion for faith-based service will enhance your ability to connect with clients on a deeper level, ensuring they feel valued and supported throughout their journey. This role is perfect for individuals who thrive in a collaborative, mission-driven atmosphere.
Knowledge and skills required for the position are:
Highschool diploma or equivalent.
6 months experience in a call center environment.
Comfortable with various software systems and programs.
Get started with our team!
We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!
Federal Employee Program Service Representative
Remote
Ready to help us transform healthcare? Bring your true colors to blue.
Federal Employee Program Member Advocate Remote work available Full Time Compensation:
Starting at $20.51/hour ($40,000/year)
Opportunities for continued salary growth as skills progress
Annual raise/bonus based on performance.
Blue Cross and Blue Shield of Massachusetts is the largest health care provider in the Commonwealth. The Federal Employee Program is Blue Cross Blue Shield of Massachusetts's largest single account.
At Blue Cross Blue Shield of Massachusetts, our company promise is to always put our members first. Our mission is the relentless pursuit of quality, affordable, and equitable healthcare with an unparalleled consumer experience. As a Member Advocate, you will be at the heart of the consumer experience and a critical team member to support our mission.
What you'll do
Member Advocates work in a structured and supportive call center environment and are one of the most important positions at BCBSMA. You will be enrolled in a phased new hire training program to teach you everything you need to know about the health insurance industry. We will help you develop the skills and knowledge for a successful career to make a positive impact to Federal Employees.
This is a fast-paced service center environment. No two members, problems, or resolutions are the same. We're looking for someone who is up for the challenge to be an expert and master the role by exceeding productivity, customer service, and performance measurements.
As a call center employee, you'll be available to our members when they need us most.
Our call center is open Monday, Tuesday, Wednesday, and Friday, 8:30am - 4:30pm EST (Thursdays 8:30-5:30)
We offer flexible, remote working opportunities as well as additional training and development as you grow your career.
Member Advocates usually spend most of each week taking calls with members, with specific time dedicated to learning and development, and research.
The more you learn, the more you'll have opportunities to grow your career.
What you bring
Our Member Advocates are the kind of people who create a plan and take charge in situations where others feel lost. They deliver an exceptional member experience by taking ownership of members' issues, relieving their stress while guiding them to a resolution.
We're looking for people who are:
Proactive, solution-oriented decision makers
Planners, multi-taskers, and expert problem solvers
Analytical and critical thinkers - able to anticipate and address future needs.
Able to multitask and thrive in a fast-paced, high-pressure environment.
Curious, committed to learning and gathering information.
Effective communicators and able to translate complicated concepts into simple terms.
Emotionally intelligent and able to empathize and understand our members' needs and respond with compassion and guidance.
Committed to answering members' questions and solving their problems to help them get back to enjoying their lives as quickly and effortlessly as possible.
Empowered to provide members with peace of mind that their current issue is resolved and that none are on the horizon.
What we bring
As a FEP Member Advocate, you are the face of our company, and at BCBSMA we believe it's important to ask for your input on anything from member solutions to workspace design. We are rooted in the community we serve and are committed to helping all members and Massachusetts residents lead healthier lives.
Join our team to enjoy:
Flexible remote working solutions
Recognition and rewards for high performance and improvement
Internal career pathing with individual mentorship, networking, and events
Employee resource groups for employees with shared backgrounds or the desire to learn more about their colleagues. All are welcome at our ERGs!
Best in class health, wellness, and 401(k) retirement benefits among many others!
Paid holidays, vacation, personal, and wellness time
Paid volunteer and service opportunities
Tuition reimbursement
Required Qualifications:
High school diploma or equivalent required
1 year customer service experience in insurance or financial services
6+ months experience frequently communicating (minimum 60% of time) with customers by phone, email, and/or in person.
Technology savvy with strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously.
Preferred Qualifications
Experience in fast-paced contact center environment highly preferred
Proficient in keyboarding and ability to type.
Minimum Education Requirements:
High school degree or equivalent required unless otherwise noted above
LocationHinghamTime TypeFull time Hourly Range: $20.51
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
This job is also eligible for variable pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
WHY Blue Cross Blue Shield of MA?
We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.
As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you'd like to be a part of, we'd love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.
Auto-ApplyFinancial Clearance Specialist
Scarborough, ME jobs
Clerical/Administrative Support Summary: Fully Remote Specialist - Financial Clearance performs all necessary front-end revenue cycle functions prior to service to ensure timely financial clearance for patient accounts. Required Minimum Knowledge, Skills, and Abilities (KSAs)
* Education: High school graduate or equivalent (GED) preferred. Associate degree preferred.
* License/Certifications: N/A
* Experience: Two (2) or more years of equivalent work experience in a hospital, medical office/clinic, or insurance company required
* Additional Skills/Requirements Required: Demonstrated knowledge of Microsoft, Word, Excel, and Outlook. Demonstrated knowledge of medical terminology and abbreviations
* Additional Skills/Requirements Preferred: Demonstrated knowledge of insurance eligibility, financial clearance and insurance authorization. Prior experience with EPIC EMR preferred.
Additional Information
With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
Healthcare Customer Service Rep | $ 15.00 per hour! | Starts 1/29/26
Remote
At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!
If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?
Responsibilities
Some of what you will be doing:
* Enjoy making outbound calls and reaching out to patients, members, and customers
* Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments
* Have a passion for helping patients make decisions that will enhance their healthcare experience
* Make welcome calls and assist members and patients with benefits and insurance information
* Outbound calls to conduct surveys
* The best part, you will be making a difference in someone's life!
How to thrive when working at home:
* Safety
* Choose a consistent work area/office
* Make your area physically safe
* Stay organized
* Personalize your desk!
* Security
* Privacy matters
* Keep it quiet - remember, we are dealing with patients!
* Protect your computer
* Support
* Communicate
* We coach and focus on your performance
* Quality matters
* Success
* Get ready for work!
* Prepare yourself mentally
* Use your resources
* On your break, get outside once in a while
Why Carenet?
For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. .
Qualifications
To be eligible for the position, a minimum internet download speed of 100Mbps and upload speed of 20Mbps are necessary.
We want you to be successful, so these are some of the qualifications required:
* High School Diploma or General Education Degree (GED) required - this will be verified during background check
* Strong computer experience (data entry, screen navigation, keyboarding),
* Experience with Microsoft Outlook (email) and Word
* Excellent customer service skills
* Ability to adhere to daily schedules and duties
* Excellent oral and written communication skills
* Excellent demonstration of caring and compassion
* Able to provide 2 monitors at least 22 inches with HDMI and Display ports
Compensation & Benefits
At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Healthcare Customer Service Rep is $15.00 per hour.
In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.
Additional Information
Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.
Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.
Req#: 5057
#INDNONC
Patient Financial Services Representative
Finance service representative job at Fairview Health Services
Fairview is looking for a Patient Financial Services Representative to join our team. This position is responsible for billing and collection of accounts receivable for inpatient and outpatient accounts, ensures expected payment is collected and accounts are fully resolved, and resolves complex customer service issues. This position understands the importance of evaluating and securing all appropriate financial resources for patients to ensure proper adjudication.
Position Details:
* 1.0 FTE (80 hours per pay period)
* day shift
* no weekends
* fully remote
Responsibilities
* Intentionally prevents untimely revenue shortfalls by taking action to resolve financial transactions appropriately and effectively to ensure collection of expected payment; escalates issues when appropriate.
* Completes daily work assignment timely and accurately in accordance with the identified productivity and quality standards set forth by the organization.
* Performs the best practice routine per department guidelines
* Proactively looks for continuous process improvements involving people and technologies through tracking, trending, and providing feedback.
* Accelerates business outcomes by identifying ways to fully resolve accounts through single-touch resolution when possible.
* Understands revenue cycle and the importance of evaluating and securing all appropriate reimbursements from insurance or patients.
* Contacts payers via portal or provider service center to facilitate timely and accurate resolution of accounts.
* Responsible for processing external correspondence in a timely and efficient manner.
* Ensures internal correspondence is clearly and professionally communicated and processed expeditiously.
* Responsible for verification of insurance and/or patient demographics.
* Understands expected payment amounts and Epic expected payment calculations to appropriately adjust accounts.
* Educates patients and/or guarantors of patient liability when appropriate.
* Understands and complies with all relevant laws, regulations, payer and internal policies, procedures, and standards, and applies this understanding through daily work
Required Qualifications
* 1 year Medical billing office setting experience
* MS Office experience
* Insurance/follow up experience
* Coordination of benefits experience
* Epic, Brightree, Billing Bridge, or comparable software account experience
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: *****************************************************
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Auto-ApplyCustomer Service Representative Bilingual French
Dallas, TX jobs
Job Description
The Aspira Customer Service Center provides 24/7/365 inbound and outbound customer support, addressing inquiries, reservations, and purchases while adhering to company policies and contractual obligations.
Position Purpose and Impact
Seeking a Part-Time Bi-lingual French, Customer Service Representative. The Customer Service Representatives manages inbound and outbound customer interactions, assisting with reservations, permits, and general inquiries. The role focuses on delivering exceptional service to foster long-term customer loyalty.
This is a fully remote, part-time, position working approximately 29 hours per week.
Responsibilities
Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues.
Follow established processes to assist customers with reservations, ticketing, permits, and other services.
Effectively transfer customers to the appropriate department when needed.
Seek management support when necessary for complex issues or escalations.
Document customer interactions accurately according to company standards.
Update customer accounts and system information accurately.
Meet individual KPIs and support department goals for customer service excellence.
Adhere to company policies, procedures, and performance standards.
Complete all required training and coaching within set timeframes.
Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work.
Contribute to a positive team environment by delivering best-in-class service and supporting department goals.
Perform other duties as assigned to support the contact center.
A flexible schedule is required, including evening or weekend hours
Desired Qualifications
Strong customer service skills with a professional, calm demeanor.
Ability to listen attentively, demonstrate empathy, and respond to customer needs.
Builds rapport with customers through friendly and professional interactions.
Proficient in following scripts and documenting customer interactions.
Demonstrates ownership and accountability, ensuring customers receive exceptional service.
Strong communication skills, both verbal and written, with excellent attention to detail.
Desired Education and Experience
High School Diploma or equivalent.
1+ years of inbound contact center experience.
2+ years of customer-facing experience in a service role.
Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS.
Desired Hardware and Software Competency
Basic proficiency in Microsoft Office Suite.
Familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus.
General internet skills and the ability to use various online tools.
General Physical Demands
The below physical demands are representative of those required to successfully perform the essential functions of this job.
Visual Acuity: Close visual acuity to read and analyze data on a computer monitor.
Hearing Ability: Must be able to communicate effectively in person, over the phone, and through electronic media.
Manual Dexterity: Operation of a phone, keyboard, mouse, and general office equipment.
Repetitive Motion: Regular and consistent use of hands and fingers for typing, writing, and other computer-related tasks.
Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds.
Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation. Prolonged periods of sitting and working on a computer are required. The ability to maintain the required body positions for extended periods, including sitting and using a computer is required. An ability to move within an office setting as well as departing and returning to a workstation punctually for assigned breaks periods is required.
Customer Service Representative Bilingual Spanish
Dallas, TX jobs
Job Description
The Aspira Customer Service Center provides 24/7/365 inbound and outbound customer support, addressing inquiries, reservations, and purchases while adhering to company policies and contractual obligations.
Position Purpose and Impact
Seeking a Part-Time Bi-lingual Spanish, Customer Service Representative. The Customer Service Representatives manages inbound and outbound customer interactions, assisting with reservations, permits, and general inquiries. The role focuses on delivering exceptional service to foster long-term customer loyalty.
This is a fully remote, part-time, position working approximately 29 hours per week.
Responsibilities
Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues.
Follow established processes to assist customers with reservations, ticketing, permits, and other services.
Effectively transfer customers to the appropriate department when needed.
Seek management support when necessary for complex issues or escalations.
Document customer interactions accurately according to company standards.
Update customer accounts and system information accurately.
Meet individual KPIs and support department goals for customer service excellence.
Adhere to company policies, procedures, and performance standards.
Complete all required training and coaching within set timeframes.
Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work.
Contribute to a positive team environment by delivering best-in-class service and supporting department goals.
Perform other duties as assigned to support the contact center.
A flexible schedule is required, including evening or weekend hours
Desired Qualifications
Strong customer service skills with a professional, calm demeanor.
Ability to listen attentively, demonstrate empathy, and respond to customer needs.
Builds rapport with customers through friendly and professional interactions.
Proficient in following scripts and documenting customer interactions.
Demonstrates ownership and accountability, ensuring customers receive exceptional service.
Strong communication skills, both verbal and written, with excellent attention to detail.
Desired Education and Experience
High School Diploma or equivalent.
1+ years of inbound contact center experience.
2+ years of customer-facing experience in a service role.
Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS.
Desired Hardware and Software Competency
Basic proficiency in Microsoft Office Suite.
Familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus.
General internet skills and the ability to use various online tools.
General Physical Demands
The below physical demands are representative of those required to successfully perform the essential functions of this job.
Visual Acuity: Close visual acuity to read and analyze data on a computer monitor.
Hearing Ability: Must be able to communicate effectively in person, over the phone, and through electronic media.
Manual Dexterity: Operation of a phone, keyboard, mouse, and general office equipment.
Repetitive Motion: Regular and consistent use of hands and fingers for typing, writing, and other computer-related tasks.
Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds.
Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation. Prolonged periods of sitting and working on a computer are required. The ability to maintain the required body positions for extended periods, including sitting and using a computer is required. An ability to move within an office setting as well as departing and returning to a workstation punctually for assigned breaks periods is required.
Member Service Representative -DAHLC
Rochester, MN jobs
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
* Medical: Multiple plan options.
* Dental: Delta Dental or reimbursement account for flexible coverage.
* Vision: Affordable plan with national network.
* Pre-Tax Savings: HSA and FSAs for eligible expenses.
* Retirement: Competitive retirement package to secure your future.
Responsibilities
The Member Service Coordinator interacts with a variety of individuals via telephone, electronic media and in person. This is a high volume fast paced service environment. Responsible for responding to customer inquiries, managing member records, actively promoting DAHLC and Mayo Clinic Healthy Living services, scheduling appointments, patient registration, customer check-in/check-out, payment transactions, desk functions, and supporting pre/during/post customer needs. Actively serves as a direct contact or resource to customers. Support the DAHLC multi-line telephone operation and service desks. Knowledgeable of services and programs offered at the Healthy Living Center (HLC) and promoting Healthy Living philosophy. Creates Mayo Clinic Access cards (MCIAC) for eligible non- Mayo customers of the HLC. Responsible for maintaining building safety and security, solving problems and responding to immediate operational issues as they arise. Identifies and analyzes problems and recommends changes to improve work unit effectiveness. Responds to all emergencies within the center with an AED device and applies proper water safety response protocol for pool emergencies. Exercise sound judgment, during stressful situations and takes appropriate action.
Qualifications
High school diploma and four years customer service experience or an Associate's Degree. BLS skills; computer proficiency in MS Word, Excel, PowerPoint, Outlook; effective in a team environment, organized, self-motivated, and possess excellent time management skills.Basic Life Saving (BLS)- must be successfully obtained within the first 30 days of employment.
Exemption Status
Nonexempt
Compensation Detail
$18.07 - $24.26 / hour.
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
12:45pm-9:15pm Monday-Friday 7:00am-3:30pm when working the weekend
Weekend Schedule
1 out of 4
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Recruiter
Joy Kundrata
Customer Service Representative
Eden Prairie, MN jobs
We are seeking a friendly, hard-working Customer Service Representative who will be responsible for engaging with customers to process sales orders and respond to customer requests in a fast-paced environment. This role is located at our headquarters, in Eden Prairie, MN, though flexible work or remote possibilities maybe be available for the right candidate. Our comprehensive training program provides the technical knowledge to consult with our customers to ensure product requests meet patient needs. This is an ideal position for a career minded Customer Service professional. We serve our customers with passion, purpose, and excellence! If this sounds like a good fit, please apply today!
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
************************************************
Schedule will be 10:30am-7pm CST shift.
JOB SUMMARY DESCRIPTION
This position is responsible for consistently serving our customers through various platforms including calls, emails, and online services. They will be responsible for upholding the values and culture of the department through positivity and teamwork. As an active team member, they will act as a support system for internal and external customers. Expected to serve our customers with passion, purpose and excellence while adhering to company policies and procedures.
JOB RESPONSIBILITIES
* Perform consistently in measured core areas.
* Meet average call, email and quality expectations.
* Proactively make delight calls to customers.
* Minimize missed or late answered calls.
* Consistently maintain a positive attitude and be an active and supportive team member
* Treat others with respect while speaking in positive words.
* Be receptive to constructive feedback and deploy the Customer Service Golden Rule.
* Customer Service Golden Rule: pass positives up, down, and around and pass negatives up. Share frustrations with someone that can make a difference or decision with the information.
* Provide support to your team, department, and internal customers emulating the 'team-first, self-second' mentality.
* Develop relationships to address customer needs by involving the right people at the right time.
* Aim for "First Call Resolution" for our customers.
* As a Customer Service Representative, engage in training, special projects, group email box support, and/or initiatives.
* Serve the customer better than anyone else.
* Accurately identify customer requirements, expectations, and needs.
* Meet the needs of customers and utilize soft skills to maximize call satisfaction.
* Exceed customer's expectations on every call. Go the extra mile by following through on every promise.
* Be accountable for complying with policies, procedures, and work requirements.
* Adhere to the guidelines outlined in the Employee Guidelines document and Market Development Handbook.
* Maintain a sense of urgency in monitoring the calls in queue.
* Adhere to work and lunch schedules to demonstrate commitment to serving our customers and team.
* Mastery of Systems
* Microsoft Office Suite products and applications
* Salesforce/Service Cloud
* Additional internal programs and applications as required
* Play an active role in developing professionally.
* Proactively acquire new knowledge and skills through StarkeyHub or ProSite exploration, department shadowing, and independent research.
* Efficiently utilize department approved knowledgebase resources and applications.
* Attend and participate in department trainings.
* As a Customer Service Representative, complete and pass product launch modules.
* As a Customer Service Representative, complete knowledge refresher courses as needed.
* Develop mastery in specified competencies.
* Deliver Results -Take personal responsibility for delivering maximum results.
* Focus on Customers - Focus on the customer by serving them better than anyone in the industry.
* Communicate Clearly - Create clarity and understanding through clear communication
* Foster Teamwork and Trust - Maintain a committed servant attitude to foster teamwork and trust.
* Other duties/responsibilities as assigned
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
* Education (i.e. 4-year college degree, license, certification)
* College degree or four years of customer service experience
* Experience (i.e. years of work experience related to the job)
* Four years of customer service experience.
Salary and Other Compensation:
The target pay range for this position is between $20.19-$25.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits:
The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement.
#LI-KS2
Customer Service Representative
Eden Prairie, MN jobs
We are seeking a friendly, hard-working Customer Service Representative who will be responsible for engaging with customers to process sales orders and respond to customer requests in a fast-paced environment. This role is located at our headquarters, in Eden Prairie, MN, though flexible work or remote possibilities maybe be available for the right candidate. Our comprehensive training program provides the technical knowledge to consult with our customers to ensure product requests meet patient needs. This is an ideal position for a career minded Customer Service professional. We serve our customers with passion, purpose, and excellence! If this sounds like a good fit, please apply today!
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
************************************************
Schedule will be 10:30am-7pm CST shift.
JOB SUMMARY DESCRIPTION
This position is responsible for consistently serving our customers through various platforms including calls, emails, and online services. They will be responsible for upholding the values and culture of the department through positivity and teamwork. As an active team member, they will act as a support system for internal and external customers. Expected to serve our customers with passion, purpose and excellence while adhering to company policies and procedures.
JOB RESPONSIBILITIES
Perform consistently in measured core areas.
Meet average call, email and quality expectations.
Proactively make delight calls to customers.
Minimize missed or late answered calls.
Consistently maintain a positive attitude and be an active and supportive team member
Treat others with respect while speaking in positive words.
Be receptive to constructive feedback and deploy the Customer Service Golden Rule.
Customer Service Golden Rule: pass positives up, down, and around and pass negatives up. Share frustrations with someone that can make a difference or decision with the information.
Provide support to your team, department, and internal customers emulating the ‘team-first, self-second' mentality.
Develop relationships to address customer needs by involving the right people at the right time.
Aim for “First Call Resolution” for our customers.
As a Customer Service Representative, engage in training, special projects, group email box support, and/or initiatives.
Serve the customer better than anyone else.
Accurately identify customer requirements, expectations, and needs.
Meet the needs of customers and utilize soft skills to maximize call satisfaction.
Exceed customer's expectations on every call. Go the extra mile by following through on every promise.
Be accountable for complying with policies, procedures, and work requirements.
Adhere to the guidelines outlined in the Employee Guidelines document and Market Development Handbook.
Maintain a sense of urgency in monitoring the calls in queue.
Adhere to work and lunch schedules to demonstrate commitment to serving our customers and team.
Mastery of Systems
Microsoft Office Suite products and applications
Salesforce/Service Cloud
Additional internal programs and applications as required
Play an active role in developing professionally.
Proactively acquire new knowledge and skills through StarkeyHub or ProSite exploration, department shadowing, and independent research.
Efficiently utilize department approved knowledgebase resources and applications.
Attend and participate in department trainings.
As a Customer Service Representative, complete and pass product launch modules.
As a Customer Service Representative, complete knowledge refresher courses as needed.
Develop mastery in specified competencies.
Deliver Results -Take personal responsibility for delivering maximum results.
Focus on Customers - Focus on the customer by serving them better than anyone in the industry.
Communicate Clearly - Create clarity and understanding through clear communication
Foster Teamwork and Trust - Maintain a committed servant attitude to foster teamwork and trust.
Other duties/responsibilities as assigned
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
Education
(i.e. 4-year college degree, license, certification)
College degree or four years of customer service experience
Experience
(i.e. years of work experience related to the job)
Four years of customer service experience.
Salary and Other Compensation:
The target pay range for this position is between $20.19-$25.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits:
The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement.
#LI-KS2
Patient Financial Services Representative
Finance service representative job at Fairview Health Services
This position is responsible for billing and collection of accounts receivable for inpatient and outpatient accounts, ensures expected payment is collected and accounts are fully resolved, and resolves complex customer service issues. This position understands the importance of evaluating and securing all appropriate financial resources for patients to ensure proper adjudication.
Responsibilities
* Intentionally prevents untimely revenue shortfalls by taking action to resolve financial transactions appropriately and effectively to ensure collection of expected payment; escalates issues when appropriate.
* Completes daily work assignment timely and accurately in accordance with the identified productivity and quality standards set forth by the organization.
* Performs the best practice routine per department guidelines
* Proactively looks for continuous process improvements involving people and technologies through tracking, trending, and providing feedback.
* Accelerates business outcomes by identifying ways to fully resolve accounts through single-touch resolution when possible.
* Understands revenue cycle and the importance of evaluating and securing all appropriate reimbursements from insurance or patients.
* Contacts payers via portal or provider service center to facilitate timely and accurate resolution of accounts.
* Responsible for processing external correspondence in a timely and efficient manner.
* Ensures internal correspondence is clearly and professionally communicated and processed expeditiously.
* Responsible for verification of insurance and/or patient demographics.
* Understands expected payment amounts and Epic expected payment calculations to appropriately adjust accounts.
* Educates patients and/or guarantors of patient liability when appropriate.
* Understands and complies with all relevant laws, regulations, payer and internal policies, procedures, and standards, and applies this understanding through daily work
Preferred Qualifications
* 1 year Medical billing office setting experience
* MS Office experience
* Insurance/follow up experience
* Coordination of benefits experience
* Epic, Brightree, Billing Bridge, or comparable software account experience
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: *****************************************************
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Auto-ApplyMember Service Rep PT PA
Milton, WI jobs
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Provide information and service to current or potential members and staff, and administrative assistance in maintaining membership and program registration records.
QUALIFICATIONS:
Previous customer service and administrative experience or education in business administration, preferred.
Attention to detail and accuracy, ability to work independently, and problem solve.
Knowledge of computers, telephones, navigate software, basic office equipment, cash handling and professional written and verbal communication skills.
Willingness to attend meetings, training, and obtain additional certification as requested.
CLICK HERE for complete position description.
ECMO Specialist - UMMC-East Bank .75 Night
Finance service representative job at Fairview Health Services
The ECMO Specialist is responsible for all aspects of assembling, priming, maintaining, monitoring, and troubleshooting mechanical circulatory/ECMO equipment and circuits from set-up and throughout the management period. They work in conjunction with the bedside nurse to ensure that the patient on mechanical circulatory/ECMO support has adequate oxygenation, perfusion, corrects for proper acid base balance and hemodynamic stability within ordered parameters, and maintains other parameters as ordered by the internally credentialed ECMO provider. They perform the required technical skills with efficiency, accuracy and safety while anticipating, troubleshooting, and managing crises according to policies and procedures. They will assist ECMO Leadership in the collection/review of quality improvement initiatives, using internal and external data to benchmark with the goal of establishing best practice.
Job Expectations:
* Provides Mechanical Circulatory and Extracorporeal Life Support to patients of all ages
* Practices at the level of an expert practitioner in nursing or respiratory care
* Assembles, monitors, and conducts assessment of all extracorporeal life support equipment, circuitry, and adjunct therapies used (ie: ultrafiltration, continues A-V hemodialysis, etc.)
* Participates in the evaluation of new equipment and implementation of new technology
* Mentors and participates in the training of new ECMO Specialists and ECMO trained nurses
* Collaborates with the physician and healthcare team in the delivery of patient care
* Communicates effectively with all health care team members
* Provides excellent customer service by listening and understanding customer needs
Organization Expectations, as applicable:
* Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
* Partners with patient care giver in care/decision making.
* Communicates in a respective manner.
* Ensures a safe, secure environment.
* Individualizes plan of care to meet patient needs.
* Modifies clinical interventions based on population served.
* Provides patient education based on as assessment of learning needs of patient/care giver.
* Completes all required learning relevant to the role.
* Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
* Fosters a culture of improvement, efficiency and innovative thinking.
Minimum Qualifications to Fulfill Job Responsibilities:
Required Education & Experience
* Nurse Track: Bachelor's in Nursing (BSN) OR
* Respiratory Therapist Track: Graduate from a CoARC or JCRTE approved program in Respiratory Therapy and a Bachelor's Degree.
* 3 years critical care experience
Required License/Certification/Registration
* Basic Life Support (BLS) certification
* Nurse Track: Minnesota RN License OR
* Respiratory Therapist Track: Respiratory Therapist License issued by the Minnesota Board of Medical Practice and Registered Respiratory Therapist (RRT) certification issued by the National Board for Respiratory Care (NBRC)
Preferred Experience & License/Certification/Registration
* 5 years critical care experience
* Pediatric Advanced Life Support (PALS) certification
* Advanced Cardiac Life Support (ACLS) certification
Additional Requirements (must be obtained or completed within a period of time):
* University of Minnesota Masonic Children's Hospital: Pediatric Advanced Life Support (PALS) required within 1 year of hire
* University of Minnesota Medical Center: Advanced Cardiac Life Support (ACLS) certification required within 1 year of hire
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: *****************************************************
Compensation Disclaimer
An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
Auto-ApplyMember Services Staff
La Crosse, WI jobs
The Y is here for our community to provide a place for all to come and enjoy the facility and programming that we offer. In order to do this, we are looking for part -time leaders to help engage our members, participants, and staff. We are looking for candidates who are interested in working at either/both our Houser branch in Onalaska, and Dahl branch in La Crosse.
Responsibilities:
Perform excellent service to all members, staff, volunteers and guests
Address member and safety concerns as needed
Engage members/participants around the facility
Act as lead Member Services Representative in all situations
Requirements
Ability to address and make solid decisions in emergency situations
Excellent communication skills and willingness to build relationships
Maintain positive relationships with youth in the building and address concerns as needed
*
Shifts: Monday (4pm or 5pm - 9pm), Tuesday (12pm - 5pm), and/or Friday (12pm - 5pm)
Benefits
FREE adult Y membership (+ discount on Family Membership)
50% discount on Y programs
403(b) retirement account
12% retirement after 2 years and 1,000 hours per year
Free Employee Assistance Program (EAP)
An Equal Opportunity Employer