Systems Administrator jobs at Ferguson Enterprises

Job Title: Systems Administrator II Duration: 06+ Months contract possible extension Job Role: Support and manage server operations while troubleshooting and resolving customer issues in Unix/Linux-based environments. Monitor system performance and availability, ensuring high uptime and optimal server functionality. Perform system installations, configurations, patch management, and upgrades for Unix/Linux servers. Identify, diagnose, and resolve hardware, software, and network issues in a timely manner. Maintain and improve system security through user access controls, firewall configurations, and vulnerability remediation. Manage backup and recovery processes, ensuring data integrity and business continuity. Create and update system documentation, procedures, and technical knowledge resources. Collaborate with cross-functional teams to support application deployments and infrastructure improvements. Automate routine administrative tasks using scripting tools such as Bash, Python, or PowerShell. Support monitoring tools and alerts, responding promptly to incidents and service requests. Assist in capacity planning, system optimization, and performance tuning activities. Ensure compliance with organizational policies, security standards, and audit requirements.

Responsible for overseeing and maintaining the information technology infrastructure at a specific site or location within the organization and providing support remotely to other facilities when needed. Responsible for the day-to-day IT operations, providing technical support to end-users, ensuring network and system reliability, and coordinating with central IT teams to align on and implement IT policies and procedures. Key Responsibilities • Monitors and maintains site-specific infrastructure including servers, workstations, network equipment, and other hardware (i.e., switches, routers, access points, new hire equipment, etc.). • Troubleshoots and resolves IT related problems reported by team members. Solves moderately complex problems utilizing resources, pre-defined solutions, good judgment, and expertise. • Serves as the site's point of contact for IT related emergencies and participates in disaster recovery planning. • Conducts hardware and software inventory management for the site. Collaborates with IT vendors for procurement, maintenance, and support of IT equipment and services. • Installs, configures, upgrades, repairs, and troubleshoots operating systems, software applications, and hardware components. Coordinates equipment replacement when necessary. • Efficiently oversees the IT service desk ticketing system, delivering excellent customer service through timely, courteous, and diligent responses and status updates on all service requests. • Provides technical support to end-users, addressing hardware and software issues promptly. Assists users in understanding and adhering to IT policies and best practices. • Enforces and ensures compliance with relevant regulations, industry standards, and IT security policies and procedures. • Ensures the security and integrity of data through data management practices and system updates. • Collaborates with the central IT team to implement network and system improvements. Utilizes technical expertise to enhance IT system efficiency across the organization. • Develops and helps standardize and document solutions to IT issues. Ensures proper documentation for all IT systems, configurations, and procedures. • Prepares reports on IT activities and incidents as required. Minimum Qualifications (Educations & Experience) • High school diploma, GED, or equivalent • 3+ years or relevant experience or the knowledge, skills, and abilities to succeed in the role Knowledge, Skills, and Abilities Butterball Core Competencies Caring about people, valuing contributions, and empowering to succeed is the Butterball Way. We recognize the value that different perspectives and cultures bring to Butterball and seek to create an environment where everyone can thrive. Everyone has a seat at the table and is expected to embody our core competencies: • Safety First: We put safety first. The health, safety, and well-being of our people, products, and turkeys is everyone's responsibility and everyone's jobs. • Integrity: We trust each other to do the right thing. We act with integrity and gain the confidence and trust of others through honesty, respect, and authenticity. • Stewardship: We take care of what matters. We are accountable to our commitments and take responsibility for the well-being of our teams, our quality, our customers, our business, our brand, and our communities. We are always answerable for our actions and those we lead. • Enthusiastic Attitudes: We create a climate where everyone feels they belong and can be engaged, every day. Where our people are enthusiastic and motivated to do their best and work together to make great things happen. • Continuous Improvement: We are committed to continuous improvement. We challenge ourselves and our company to constantly learn, develop, grow, improve, and innovate. Essential Knowledge, Skills, and Abilities • Strong written and verbal communication and interpersonal skills • Ability to create and maintain strong rapport with internal and external partners • Detail-oriented with the capabilities of handling multiple priorities, tasks, and projects simultaneously • Critical thinking, investigatory, and problem-solving abilities • Solid business acumen with the ability to comprehend how IT influences various facets of the organization • Firm knowledge of best practices in IT administration, Microsoft O365 products/services and ManageEngine • Proven record of effectively utilizing IT incident ticketing systems to handle and prioritize requests • Strong knowledge of computer hardware, operating systems, and software applications • Proficient with Microsoft Suites (Teams, Word, Excel, PowerPoint, Outlook, etc.), network protocols, systems security, and troubleshooting • Skilled in diverse types of computer hardware, software, peripherals and components, networking protocols and communications Preferred Knowledge, Skills, and Abilities • Associates or Bachelors in related field • CompTIA A+ Certification • Experience with ticketing systems such as SolarWinds Service Desk, ServiceNow, Zendesk, or Jira Service Management Physical Demands • While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, keyboard, and occasionally lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus. Working Conditions & Travel Requirements • Work will be performed in a variety of conditions including a climate-controlled office environment(s) and in a manufacturing plant environment with varying conditions, such as cold areas, wet areas, warm areas, chemicals, and other site conditions. This position requires the individual to wear and work in personal protective equipment while in the manufacturing environment. • The noise level of the office environment is usually moderate; the noise level in the manufacturing environment may exceed 85 DBA and require hearing protection. • Occasional travel may be required. Disclaimer The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of what is required of personnel so classified. Furthermore, they do not imply or establish a contract for employment and are subject to change at the discretion of the employer. Butterball, LLC is an equal opportunity employer and is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Solution, system analysis and system design (needs interview, system analysis, process optimization, specification writing, etc.) The daily maintenance of SAP ERP, SAP BW and Delta FMR (Financial Management Report) including BMS(Budget Management System) systems, assisting in authorization grant, troubleshooting, training and documentation Additional responsibilities are to include however not limited to the following: Data strings with module of SAP ERP FI, CO, PS, BW and IBM TM1-BMS experience in integration. E-document(E-invoice function) Job Requirements: Education: BS degree in finance/computer science or related field Experience: Have 6-9 years of experience in SAP ERP FICO and SAP BW system analysis, maintenance. Familiar with the application of any module of SAP ERP SD, MM, PP, PS. Possess the concept of order cash management, material procurement, production management (Configure-to-order), project system (Solution business), E-document is preferred.Possess ABAP, Fiori program development experience is preferred. Good logical concepts, communication and coordination skills, organization and expression skills Skills: Business analysis Identify, analyze, assign and/or complete assigned problem tickets Document applicable business processes and procedures in the assigned areas Ensure systems availability is at or above committed service levels Assist teams on other projects in order to ensure successful integration of SAP and Non-SAP functionality Configuration and troubleshooting Of the SAP FICO(Including e-document) and BW Development Knowledge of SAP ABAP and ABAP on HANA Report FMR (Financial Management Report)

General Description: Goldenrod Companies is currently accepting applications for an Information Systems Administrator in our Omaha, NE office. This position reports to the Controller and CFO. The financial compensation package is discretionary and will be determined between you and the CFO. Primary Job Functions: This person oversees the organization's technology systems to ensure they operate efficiently, securely, and in alignment with business goals. They function as the primary liaison for software applications, managing user access, troubleshooting issues, and optimizing workflows. They also implement solutions and improvements that enhance system performance and support the organization's overall business objectives. *Willing to pay for relocation** Required Tasks and Skills: Strategic Leadership & Technology Roadmap Develop and execute a comprehensive 3-5 year technology roadmap aligned with company growth objectives and real estate portfolio expansion Define system architecture standards and integration strategies across Yardi Voyager, financial systems, and third-party applications Lead technology selection, evaluation, and implementation for new modules, tools, and platforms Establish and monitor KPIs for system performance, user adoption, and operational efficiency Present quarterly technology updates to executive leadership, highlighting achievements, risks, and investment recommendations Yardi Platform Administration & Optimization Serve as the primary Yardi Voyager administrator and subject matter expert for all modules in use (Property Management, Accounting, Investment Management, Asset Management, etc.) Lead system upgrades, patch management, and testing protocols to ensure minimal disruption and maximum benefit realization Develop and maintain comprehensive system documentation, process workflows, and training materials Experience Level: Required - Bachelor's degree in Computer Science, Information Technology, or related field Yardi Voyager Certification, or relevant technology certifications (PMP, ITIL, etc.) strongly preferred Minimum 5 years of progressive experience with Yardi Voyager in a real estate environment (property management, investment management, or development) Experience in leadership or as a senior specialist role with responsibility for system administration, implementations, or major enhancement projects Ability to communicate effectively, both oral and written and ability to develop and sustain cooperative working relationships Demonstrated history of successful ability to manage large and complex consulting engagements About the Company: Goldenrod Companies (“Goldenrod” or the “Company”) is an active commercial real estate investor focusing on high quality, cash flowing assets in resilient United States markets. Goldenrod operates a series of closed-end commercial real estate funds focused on the acquisition and development of assets in the Central United States. Since 2006 Goldenrod has acquired or developed more than $2.4B of assets and currently has $1.25B AUM.

Salesforce Admin II The Salesforce Admin II will play a key role in managing and optimizing our the Salesforce environment to support business operations and growth. This position focuses on maintaining system integrity, improving processes, and ensuring user adoption across the organization. The ideal candidate will have advanced Salesforce administration experience, strong problem-solving skills, and the ability to collaborate with stakeholders to deliver scalable solutions. Essential Functions and Responsibilities: Act as a subject matter expert for Salesforce, driving platform optimization and scalability across multiple business units segments. Lead requirements-gathering sessions with stakeholders to translate business needs into technical solutions. Design and implement advanced automation using Flows, Process Builder, and other declarative tools to streamline operations. Oversee data governance initiatives, including data quality standards, deduplication strategies, and compliance with security protocols. Develop and maintain complex reports and dashboards for executive-level insights and performance tracking. Coordinate release management, sandbox strategy, and deployment schedules. Conduct impact analysis for new features and changes, ensuring minimal disruption to existing processes. Provide advanced troubleshooting and root cause analysis for system issues, escalating to Salesforce support when necessary. Drive user adoption through tailored training programs, documentation, and ongoing support. Participate in strategic planning goal setting for the Salesforce roadmap, identifying opportunities for innovation and process improvement. Monitor platform performance and recommend optimizations for scalability and efficiency. Other responsibilities as assigned by management. Minimum Qualifications: 3+ years of experience as a Salesforce.com administrator is preferred. Salesforce Administrator certified. Proven ability to design and implement new processes and facilitate user adoption Strong understanding of the platform, security model, and data management principles. Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes. Excellent project management skills and a positive attitude. Creative and analytical thinker with strong problem-solving skills. Must demonstrate exceptional verbal and written communication skills. Must demonstrate ability to communicate effectively at all levels of the organization. Strong data management abilities. A documented history of successfully driving projects to completion. A demonstrated ability to understand and articulate complex requirements. Working Conditions and/or Physical Demands: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Employee may be required to travel approximately 10% of the time. within North America and possibly internationally. Reports to the Sales Process & Platform Manager.

will be responsible for the day-to-day management of our corporate CRM system (Followup CRM). The CRM system is shared across many divisions in North America. The CRM is a crucial part of our business development, project pipeline and estimating logs. It is also accessed for analytical data in M&A. This role ensures data accuracy, user support, and system evolution in collaboration with our CRM software provider. The CRM System Administrator will play a pivotal role in onboarding new users, integrating acquired companies [into the CRM], and driving consistent adoption across divisions. Key Responsibilities Data Management Periodically vet, scrub, and reconcile CRM data to maintain accuracy and consistency. Align and integrate data from newly acquired companies into the corporate CRM. User Administration Maintain and manage user accounts, permissions, and access levels. Ensure onboarding and training programs are completed by new users. Provide ongoing support to users and department leaders to ensure proper procedural use. Responsible for maintaining proper entry and maintenance of companies and owners. System Development & Collaboration Coordinate data requirements from our Finance, Accounting and M&A teams. Partner with the CRM software provider to enhance system functionality, reporting, and customization. Gather feedback from users and communicate system improvement needs to the provider. Develop and implement integration plans for acquired companies, including data alignment, reconciliation, and training. Training & Adoption Facilitate onboarding sessions and refresher training for employees across divisions. Serve as the primary point of contact for CRM-related inquiries and troubleshooting. Promote best practices to maximize CRM adoption and value across the organization. Qualifications Organized and attentive to details. Bachelor's degree in Business, Information Systems, or related field preferred. 3+ years of experience in CRM administration, customer support, or data management. Success in change management and cross-functional collaboration. Strong technical aptitude with the ability to quickly learn and adapt to new software. Excellent communication, problem-solving, and organizational skills. Experience with mergers and acquisitions integration is a plus. Prior experience in construction or related industries is advantageous but not required.

We're hiring for our client, a fast-growing voice-AI company based in San Francisco. We seeking a Founding Infrastructure / Platform Engineer to own the cloud, data, and deployment foundations powering next-generation AI systems. You'll design scalable AWS environments, implement Infrastructure-as-Code with Terraform, build secure and observable systems, and collaborate closely with AI/ML engineers to take new models from concept to production. This is an onsite role (5 days a week in San Francisco) and ideal for someone who thrives in a hands-on, high-ownership environment where infrastructure reliability directly drives product quality. What You'll Do Design and operate AWS production infrastructure using Terraform with secure networking, automated rollbacks, and reliable defaults. Build and maintain data pipelines for ingestion, transformation, and model training. Partner with AI/ML teams to deploy and monitor inference and evaluation services in production. Manage PostgreSQL performance and reliability, including schema design, indexing, and pgvector for ML workloads. Own CI/CD workflows and environment hygiene using GitHub Actions or similar. Implement robust observability across services and data jobs (metrics, tracing, alerting, and incident response). Drive cost-efficient scaling while maintaining performance and uptime across systems. Collaborate cross-functionally to ensure infrastructure aligns with product and ML goals. What We're Looking For 6-10+ years in Infrastructure, Platform, or SRE roles with full production ownership. Deep expertise with AWS and Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation). Strong programming skills in Python or TypeScript, with scripting experience (Bash/YAML). Proven experience with containers and orchestration (Docker, Kubernetes, or ECS). Hands-on experience designing and maintaining data pipelines (batch or streaming). PostgreSQL at scale, ideally with exposure to embeddings or pgvector. Strong observability and on-call practices (metrics, tracing, alerting, incident management). Excellent collaboration with AI/ML and product teams; clear communication of risk and trade-offs. Must be authorised to work in the U.S. and able to work onsite in San Francisco. Nice to Have Experience supporting ML model training and inference pipelines. Prior work with low-latency systems, voice interfaces, or recommendation engines. History as an early infrastructure owner at a Seed to Series B startup. Why This Role You'll be joining as a founding-calibre engineer, shaping the infrastructure blueprint that supports advanced AI matching and voice systems. Expect autonomy, direct collaboration with technical founders, and the chance to build scalable, high-impact systems from the ground up.

The Senior IT System Engineer scope includes implementation, support & documentation to effectively maintain computer systems, business applications & network functionality. This role serves as a higher-level escalation point for the HBD help desk and other vendors for HBD-specific configuration and/or applications. The position is also expected to participate in future planning of upgrades to infrastructure components. Roles & Responsibilities Provide advanced technical support on computers systems and business application configuration & installation. Perform tech refresh planning for internally owned IT infrastructure including user computer systems, networks within all HBD locations, etc. Assistance in all aspects of department equipment utilization to maintain current operating procedures is required. Must be able to communicate well both orally and written with all levels of HBD personnel. Assist in training of all systems users. within the Bellefontaine plant and the HBD/Thermoid, Inc. Corporate Headquarters. Provide escalation level support. Maintain and supervise the computer inventory. Monitoring and managing all installed systems and infrastructure. Qualifications Bachelor's Degree in IT, MIS or similar field is required. Proficient in Network Administration including Routing, Switching, and VLANs. Proficiency in Firewall Administration including Policy, Security, and VPN configuration. Skills in maintenance of Active Directory both local and Azure. Proficiency in DNS to support both local & external DNS configurations for hosted Websites 5+ years networking knowledge (OSI network layers, TCP/IP). Understanding of Network concepts both LAN and WAN, and data transmission. 3+ years Cloud experience, preferably in Azure. Understanding of the Microsoft Azure environment and its uses. Knowledge, Skills & Capabilities Experience with Fortinet both Wired and Wireless, hardware/software Experience with Fortinet FortiGate Firewall configuration, maintenance, and support Experience with virtualization and managing cloud-based containers. Favorable but not required certifications: Network+, CCNA. HBD Industries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. HBD NOTICE OF COLLECTION - CALIFORNIA - December 2022 Please click on this link to view the notice.

We're hiring for our client, a fast-growing voice-AI company based in San Francisco. We seeking a Founding Infrastructure / Platform Engineer to own the cloud, data, and deployment foundations powering next-generation AI systems. You'll design scalable AWS environments, implement Infrastructure-as-Code with Terraform, build secure and observable systems, and collaborate closely with AI/ML engineers to take new models from concept to production. This is an onsite role (5 days a week in San Francisco) and ideal for someone who thrives in a hands-on, high-ownership environment where infrastructure reliability directly drives product quality. What You'll Do Design and operate AWS production infrastructure using Terraform with secure networking, automated rollbacks, and reliable defaults. Build and maintain data pipelines for ingestion, transformation, and model training. Partner with AI/ML teams to deploy and monitor inference and evaluation services in production. Manage PostgreSQL performance and reliability, including schema design, indexing, and pgvector for ML workloads. Own CI/CD workflows and environment hygiene using GitHub Actions or similar. Implement robust observability across services and data jobs (metrics, tracing, alerting, and incident response). Drive cost-efficient scaling while maintaining performance and uptime across systems. Collaborate cross-functionally to ensure infrastructure aligns with product and ML goals. What We're Looking For 6-10+ years in Infrastructure, Platform, or SRE roles with full production ownership. Deep expertise with AWS and Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation). Strong programming skills in Python or TypeScript, with scripting experience (Bash/YAML). Proven experience with containers and orchestration (Docker, Kubernetes, or ECS). Hands-on experience designing and maintaining data pipelines (batch or streaming). PostgreSQL at scale, ideally with exposure to embeddings or pgvector. Strong observability and on-call practices (metrics, tracing, alerting, incident management). Excellent collaboration with AI/ML and product teams; clear communication of risk and trade-offs. Must be authorised to work in the U.S. and able to work onsite in San Francisco. Nice to Have Experience supporting ML model training and inference pipelines. Prior work with low-latency systems, voice interfaces, or recommendation engines. History as an early infrastructure owner at a Seed to Series B startup. Why This Role You'll be joining as a founding-calibre engineer, shaping the infrastructure blueprint that supports advanced AI matching and voice systems. Expect autonomy, direct collaboration with technical founders, and the chance to build scalable, high-impact systems from the ground up.

We're hiring for our client, a fast-growing voice-AI company based in San Francisco. We seeking a Founding Infrastructure / Platform Engineer to own the cloud, data, and deployment foundations powering next-generation AI systems. You'll design scalable AWS environments, implement Infrastructure-as-Code with Terraform, build secure and observable systems, and collaborate closely with AI/ML engineers to take new models from concept to production. This is an onsite role (5 days a week in San Francisco) and ideal for someone who thrives in a hands-on, high-ownership environment where infrastructure reliability directly drives product quality. What You'll Do Design and operate AWS production infrastructure using Terraform with secure networking, automated rollbacks, and reliable defaults. Build and maintain data pipelines for ingestion, transformation, and model training. Partner with AI/ML teams to deploy and monitor inference and evaluation services in production. Manage PostgreSQL performance and reliability, including schema design, indexing, and pgvector for ML workloads. Own CI/CD workflows and environment hygiene using GitHub Actions or similar. Implement robust observability across services and data jobs (metrics, tracing, alerting, and incident response). Drive cost-efficient scaling while maintaining performance and uptime across systems. Collaborate cross-functionally to ensure infrastructure aligns with product and ML goals. What We're Looking For 6-10+ years in Infrastructure, Platform, or SRE roles with full production ownership. Deep expertise with AWS and Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation). Strong programming skills in Python or TypeScript, with scripting experience (Bash/YAML). Proven experience with containers and orchestration (Docker, Kubernetes, or ECS). Hands-on experience designing and maintaining data pipelines (batch or streaming). PostgreSQL at scale, ideally with exposure to embeddings or pgvector. Strong observability and on-call practices (metrics, tracing, alerting, incident management). Excellent collaboration with AI/ML and product teams; clear communication of risk and trade-offs. Must be authorised to work in the U.S. and able to work onsite in San Francisco. Nice to Have Experience supporting ML model training and inference pipelines. Prior work with low-latency systems, voice interfaces, or recommendation engines. History as an early infrastructure owner at a Seed to Series B startup. Why This Role You'll be joining as a founding-calibre engineer, shaping the infrastructure blueprint that supports advanced AI matching and voice systems. Expect autonomy, direct collaboration with technical founders, and the chance to build scalable, high-impact systems from the ground up.

We're hiring for our client, a fast-growing voice-AI company based in San Francisco. We seeking a Founding Infrastructure / Platform Engineer to own the cloud, data, and deployment foundations powering next-generation AI systems. You'll design scalable AWS environments, implement Infrastructure-as-Code with Terraform, build secure and observable systems, and collaborate closely with AI/ML engineers to take new models from concept to production. This is an onsite role (5 days a week in San Francisco) and ideal for someone who thrives in a hands-on, high-ownership environment where infrastructure reliability directly drives product quality. What You'll Do Design and operate AWS production infrastructure using Terraform with secure networking, automated rollbacks, and reliable defaults. Build and maintain data pipelines for ingestion, transformation, and model training. Partner with AI/ML teams to deploy and monitor inference and evaluation services in production. Manage PostgreSQL performance and reliability, including schema design, indexing, and pgvector for ML workloads. Own CI/CD workflows and environment hygiene using GitHub Actions or similar. Implement robust observability across services and data jobs (metrics, tracing, alerting, and incident response). Drive cost-efficient scaling while maintaining performance and uptime across systems. Collaborate cross-functionally to ensure infrastructure aligns with product and ML goals. What We're Looking For 6-10+ years in Infrastructure, Platform, or SRE roles with full production ownership. Deep expertise with AWS and Infrastructure-as-Code (Terraform, Pulumi, or CloudFormation). Strong programming skills in Python or TypeScript, with scripting experience (Bash/YAML). Proven experience with containers and orchestration (Docker, Kubernetes, or ECS). Hands-on experience designing and maintaining data pipelines (batch or streaming). PostgreSQL at scale, ideally with exposure to embeddings or pgvector. Strong observability and on-call practices (metrics, tracing, alerting, incident management). Excellent collaboration with AI/ML and product teams; clear communication of risk and trade-offs. Must be authorised to work in the U.S. and able to work onsite in San Francisco. Nice to Have Experience supporting ML model training and inference pipelines. Prior work with low-latency systems, voice interfaces, or recommendation engines. History as an early infrastructure owner at a Seed to Series B startup. Why This Role You'll be joining as a founding-calibre engineer, shaping the infrastructure blueprint that supports advanced AI matching and voice systems. Expect autonomy, direct collaboration with technical founders, and the chance to build scalable, high-impact systems from the ground up.

Who We Are: CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, civil aviation, and healthcare by revolutionizing our customers' training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness. CAE Defense & Security Mission: CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness. CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed. What We Have to Offer: Comprehensive and competitive benefits package and flexibility that promotes work-life balance A work environment where all employees are valued, respected and safe Freedom to succeed by enabling team members to deliver, take initiatives and make decisions Recognition, professional development, advancement and having fun! Summary Setup, support, and monitor local & global LAN, WLAN, WAN, and VoIP Infrastructure. Perform a variety of network maintenance, installation, and training tasks to ensure LAN/WLAN/WAN/VoIP services meet company and user requirements. Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assist with identifying and expanding corporate private and public cloud services, features, and capabilities. Assist with expanding existing and future government cloud platforms including Platform as a Service (PaaS), Infrastructure as a Service (IaaS), and Software as a Service (SaaS) environments in support of Department of Defense (DoD) cloud programs. Serve as overall subject matter expert on cloud Network Administrator technology and market capabilities/trends. Collaborate on detailed network, storage, and compute design documentation to ensure strict security compliance, scalable infrastructure, and highly available computing operations on existing and future cloud platforms. Maintain, troubleshoot, and support network platforms in existing multi-tenant cloud/virtualized platform on Azure Government (Azure-Gov) and Amazon Web Services Government (AWS-G). Responsible for assessing and facilitating network requests: including firewall policies, VPN, load balancing, cryptography, and network architecture. Design and implement security-first network policies and procedures to adhere with NIST 800.171 and CMMC compliance regulations. Communicates effectively with end-users, support staff, management and other systems departments on internal, cloud, and hybrid initiatives. Participates in the maintenance, troubleshooting, and support of localized/on premise WAN, LAN, and WLAN network infrastructure within complex local and global environments. Implement, manage, and troubleshoot cloud-based network security systems. This includes Firewalls, SD-WAN appliances, CASB, DNS Security Appliances, etc. Administer and support corporate network monitoring systems and expanded functionality for cloud-based operations. This includes Network Monitoring Tools, Syslog Servers, etc. Implement, test, and monitor system enhancements (software and hardware updates/patches) which will improve the performance and reliability of cloud and on-premise network services. Assist other teams with the integration, implementation, and troubleshooting of projects involving local, cloud, and hybrid network services. Participates in the Disaster Recovery and Business Continuity plan and procedures for all locations. Exercises independent judgment in the planning, scheduling, organizing, controlling and monitoring of IT projects. Assist other team members in the troubleshooting and resolution of corporate IT issues. Provide and participate in cross-training to other team members on IT systems. Bachelors Degree in a technology discipline or an equivalent combination of education and related experience. Cisco CCNA Cloud or CCNA Route & Switch required OR CompTIA Network+, CompTIA Cloud+, or equivalent certification with minimum 4+ years of experience managing networks required. Minimum 4 years of experience in support and maintenance of complex network environment including cloud-based network segmentation/security appliances. In depth Knowledge of Firewalls, Routers, Layer 2/3 Switches and VLANs as well as Wireless technologies. Deep understanding of Layer2/Layer3 network stack. Possess knowledge and ability to configure and troubleshoot routing, switching, and VoIP, particularly within a Cisco environment. Knowledge of protocols EIGRP, OSPF, HSRP, BGP, gateway load balancing, and related protocols. Familiarity of Load Balancers. Familiarity of SD-WAN devices. Knowledge of IT Security policies as they pertain to NIST 800.171 and Security Information and Event Manager (SIEM). Troubleshooting skillset for LAN/WAN network and application issues on premise and cloud appliances. Knowledge of Network Services such as DNS, IPAM, (S) FTP, TFTP, LDAP, SMTP, and DHCP. Knowledge of Infrastructure Monitoring tools using SNMP, Netflow, and Syslog. Knowledge of 802.1x and certificates. Innovation/creativity, managing/working with others, project/process management, accountability. Excellent written and verbal communication skills and problem-solving ability. Learn and adopt best practices in Network Management. Ability to interface well with CAE users and customers at all levels. Ability to interface and work well with CAE Global IT Administrators. Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role. Familiarity with Cisco, Arista, Palo Alto, Juniper, Aruba, Silverpeak, or F5 products Preferred Skills CCNP Cloud, AWS Certified Advanced Networking, Azure Administrator Associate, or Azure Security Engineer Associate. Significant Experience with DNS/DHCP/NAT/FW Security. Experience with Cloud Security Appliances and Security Solutions (CASB). Knowledge and experience working with VMware vSphere and Hyper-V. Knowledge and experience supporting a Microsoft Windows network. Security Responsibilities Must comply with all company security and data protection / usage policies and procedures. Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval. All government and proprietary information will be accessed and stored electronically on company provided resources. Incumbent must be eligible for DoD Personal Security Clearance. Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role. Work Environment Duties performed in an office environment and manufacturing facility. Must be able to work overtime, on and off-shifts as required. The employee is on call 24x7 for the resolution of problems and issues. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee is regularly required to sit, talk or hear, in person, in meetings and by telephone. Manual dexterity to operate computers or other standard office equipment; and reach with hands and arms. Able to support rack mounted equipment (up to 7 feet off the ground). Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice. CAE USA Inc. is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to any protected characteristic, including disability and protected veteran status, as defined under federal, state, or local laws. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at *******************

The Support Engineer plays a critical role in delivering Tier two and three level support and mentoring junior staff within a nationally distributed financial services organization. This role serves as the escalation point for complex technical issues and contributes to strategic initiatives that improve support operations, user experience, and technology adoption. The ideal candidate is a seasoned IT professional with strong technical acumen, leadership capabilities, and a passion for service excellence. Responsibilities: Resolve escalated hardware, software, and network issues with precision and speed. Perform root cause analysis and implement long-term solutions. Guide IT Support Specialists through complex troubleshooting, share best practices, and lead cross-training initiatives across platforms like Salesforce, Workday, and Microsoft 365. Analyze support ticket trends and recommend improvements to reduce volume and enhance resolution times. Implement automation and AI-assisted workflows where applicable. Lead projects to improve device provisioning, support processes, and end-user experience, with focus on automation and self-service enablement. Maintain and optimize asset tracking, license management, and endpoint lifecycle systems with automated reporting. Collaborate with Systems Engineering and other IT teams to resolve advanced issues and strengthen infrastructure reliability. Lead or support technology rollouts, including new applications, endpoint imaging, and security enhancements. Ensure onboarding processes are efficient and consistent, overseeing IT provisioning for new employees. Refresh and expand the internal knowledge base, incorporating AI-powered search and self-service capabilities. Provide clear documentation, training resources, and quick-start guides for citizen developer and automation scenarios. Establish baseline support metrics (ticket volume, resolution time, satisfaction) and deliver weekly reporting on team performance. Maintain and refresh internal knowledge base articles, troubleshooting guides, and citizen developer quick-start documentation. Key Deliverables: Implement and measure impact of one AI-powered enhancement (such as automated ticket triage or AI-assisted troubleshooting workflows) to improve response speed or user satisfaction, with documented success metrics and team training plan. Design and deliver cross-training schedule for IT Support specialists in Salesforce, Workday, and Microsoft 365, including competency assessments and certification pathways. Lead comprehensive refresh of BWE's internal knowledge base, ensuring it reflects current systems and processes while incorporating AI-powered search and self-service capabilities. Create citizen developer support documentation and quick-start guides for common IT automation scenarios, with clear governance boundaries. Analyze support ticket patterns over 90 days and provide formal recommendations for reducing volume or improving resolution times, including specific process improvements. Establish baseline support metrics (ticket volume, resolution times, user satisfaction) and implement weekly reporting to track team performance and identify automation opportunities. Minimum Qualifications: 3+ years of IT support experience with demonstrated success resolving complex technical issues. Strong proficiency with mac OS, Windows, and mobile device environments. Experience in financial services or other regulated industries preferred. ITIL Foundations Certification (preferred at hire, required within 6 months). Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Proficiency in Microsoft 365, Teams, Adobe Acrobat, Azure AD/Entra, and endpoint management tools. Experience with ticketing systems (e.g., FreshService) and the ability to manage concurrent priorities. Familiarity with network protocols, endpoint security, and remote support tools. Excellent communication and documentation skills for non-technical audiences. Preferred Qualifications: Experience implementing AI-powered support tools and automation strategies. Familiarity with Salesforce, Workday, SharePoint, and other enterprise platforms. Ability to lead small technical projects and mentor junior staff. Exposure to project management and cross-functional IT initiatives.

The Infrastructure Engineer II is responsible for building, maintaining, and enhancing a modern, cost-effective, flexible, and secure IT environment for ATC worldwide. This role focuses on cloud and network technologies (including Cisco and Meraki), servers, storage, desktops, data centers, IT security, video conferencing, and telephone operations. The Infrastructure Engineer will deliver secure, scalable, and resilient infrastructure solutions across hybrid and cloud environments, optimize performance, ensure high availability and disaster recovery, and collaborate with cross-functional teams on solution design and deployment. This individual will also partner with vendors, provide advanced technical support, and contribute to continuous improvement initiatives, system audits, and regulatory compliance. Responsibilities Implements hardware, software, network, cloud, storage, and telephony infrastructure. Ensures the delivery and ongoing maintenance of secure, scalable, and resilient infrastructure solutions across hybrid and cloud environments. Diagnoses and resolves infrastructure issues such as Microsoft Conditional Access, Azure Active Directory, Office 365, and Virtual Machines. Documents infrastructure configuration, processes, and asset management. Researches, analyzes, and implements new technologies and determines viability and suitability of existing technologies. Troubleshoots and resolves issues for a wide variety of computer hardware and software applications/systems. Conducts research on network products, services, protocols, and standards to remain abreast of developments in the networking industry. Researches potential vendors for new solutions, conducts demonstrations, and partners with management for implementation. Supports the configuration of SAML (Security Assertion Markup Language), SSO (Single Sign-On), and MFA (Multi-Factor Authentication) for company security. Assists with remediation from the annual penetration test. Maintains security patches of on-premise and cloud-based hardware and software. Performs escalated desktop support, i.e., hardware, software, network, printers, cameras, and access control, for all internal users both on-site and remote, and provides guidance to junior-level team members as needed. Enforces company security procedures and policies by ensuring all workstations meet security guidelines. Qualifications Bachelor's degree in computer science, information technology, or related field is required Minimum of 2-4 years of relevant work experience in IT infrastructure, including hands-on experience in cloud infrastructure engineering and network security 2+ years' experience configuring and managing Windows servers, Active Directory, DNS, DHCP, and wireless architecture design and implementation Experience with Microsoft Azure services, including container orchestration and networking, Microsoft PowerShell scripting, and Office 365 administration Proficiency in Cisco and Meraki technologies, with practical knowledge of enterprise network design and deployment Relevant certifications preferred, including Azure (e.g., AZ-104, AZ-700, AZ-305) and Cisco (e.g., CCNP Security, CCIE) Proven experience implementing and supporting ZTNA frameworks and secure access architectures Experience working with hybrid cloud environments and multi-cloud strategies is preferred Skilled in troubleshooting application performance issues, including utilizing network capture tools for detailed diagnostics Experience working directly with third-party service delivery partners to ensure successful infrastructure and network deployment, operation, and support Knowledge of compliance frameworks such as NIST, ISO 27001, and SOC 2 is preferred

A dynamic organization is looking for an experienced IT Support Engineer to take ownership of local support operations while partnering with global teams. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about improving systems through automation. What You'll Do: • Provide onsite and remote support for hardware, software, and collaboration tools • Troubleshoot advanced issues across Windows, Microsoft 365, and networking • Manage onboarding/offboarding, provisioning, and access control • Maintain Windows 11, M365 apps, and endpoint devices • Support conference room AV systems • Build automation scripts (PowerShell, Python, Bash) • Serve as an escalation point and mentor junior staff • Maintain documentation and knowledge articles • Handle service requests in line with SLAs • Coordinate with vendors and collaborate with regional/global IT teams • Support security, patching, and compliance efforts • Contribute to ongoing automation and process-improvement projects What We're Looking For: 4-7 years of corporate IT support experience Strong proficiency with Microsoft 365, Azure AD, Intune, and Windows 11 Solid scripting/automation skills (PowerShell, Bash, Python) Strong troubleshooting, communication, and mentoring skills Knowledge of networking fundamentals and endpoint security tools Relevant certifications (Microsoft, Azure, ITIL, Network+/Security+) are a plus

🚀 Ready to help shape the future of connected industry? Apply today and bring your technical expertise to a global leader in industrial communication and automation! This is a hybrid-style role based in York, PA. About HMS We shape the connected world! HMS Networks makes the world more connected, productive and sustainable. HMS industrial communication products enable millions of machines such as robots, drives and HVAC systems to get connected to software and systems - A necessity to meet the future demands for energy efficiency and sustainability. Position Summary The Technical Support Engineer plays a key role in helping customers successfully connect, configure, and operate our solutions. In this customer-facing technical role, you will troubleshoot issues, analyze system behavior, and provide clear, actionable guidance that strengthens customer confidence in HMS. You'll own case resolution from initial contact through closure and collaborate with senior technical experts when deeper investigation or advanced problem-solving is required. This role directly contributes to our mission of making the world more connected, productive, and sustainable. Essential Job Functions Customer support including fault replication, software/hardware troubleshooting and configuration. Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Uses technical expertise using standard operating and diagnostic protocols to resolve complex system issues. Identifies, documents, and escalates customer issues as appropriate. Monitors and tracks all support tickets, provides call/email status updates at regular intervals and communicates status to customers. Provides subject matter expertise to customers in the specified product area. Uses strong written and interpersonal skills to convey technical information to customers in understandable terms. Has the ability to manage customer relationships, expectations, and problem resolution. Maintains a professional demeanor when faced with difficult situations. The successful candidate will have a can-do attitude combined with strong customer support skills and ability to manage diverse projects. Minimum Requirements Associate degree in Electrical Engineering Technology, Computer Information Systems, Electronics/Engineering Technology, or a related technical field, OR Equivalent combination of education and hands-on experience. Demonstrates oral and written communication skills to effectively interface with all levels of management and staff, customers and outside business contacts. Attention to detail and accurate recordkeeping abilities are a must. Must have a basic understanding of Microsoft Office applications. Proficiency with English language both written and verbal communication. Preferred Qualifications Previous experience troubleshooting electronic equipment Previous experience using Zendesk or a similar system for ticket tracking. Additional language skills in Spanish, French, Portuguese a plus. Knowledge of or experience with industrial automation systems including Panel Meters, PLCs, drives, HMI, I/O, instrumentation, sensors, basic TCP/IP network skills, and other devices used in industrial control systems Travel As needed 5% About You You're someone who loves digging into technical challenges and turning confusion into clarity. You get energy from helping customers and pride yourself on staying calm, professional, and solutions focused even when the pressure is high. You enjoy being the person others rely on to troubleshoot, explain complex concepts in simple terms, and guide them toward success. You're curious, hands on, and eager to keep learning, whether that means exploring new technologies, improving your troubleshooting skills, or diving deeper into industrial automation. You ask smart questions, document what you learn, and collaborate well with teammates when problems require a deeper level of expertise. Most importantly, you take ownership. You follow through, communicate proactively, and treat every customer interaction as an opportunity to build trust and confidence in HMS. HMS Networks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HMS Networks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our client is looking to add an Infrastructure Engineer to their IT organization. With a focus on endpoint services management, this individual will be responsible for building, implementing, and maintaining the infrastructure to proactively manage endpoint devices, maximizing availability, and improving user experiences. Key Responsibilities Deliver second and third-level support for Azure AD joined Windows 11 devices managed through Microsoft Intune/Autopilot, utilizing remote support tools such as Microsoft TeamViewer and Ninja One for system and application issues, particularly with Microsoft Office 365 Suite Apps (Teams, Outlook, Excel) and Zoom Services (Rooms, Meetings, Phones), including the process of vendor escalation. Design, implement, and manage a patch management process for Azure AD joined Windows 11 devices using Microsoft Intune and Ninja RMM. The ideal candidate will be capable of designing, prototyping, and testing a zero-touch automation process using Restful API, PowerShell, Python, and orchestration tools like Okta Workflows. This process should utilize data from IT infrastructure (Fortinet FortiClient), ITSM platforms, and external patch management databases, integrating communication with users through email (Office365/Exchange Online) and Microsoft Teams. Job Requirements Bachelor's degree in information technology, Computer Science, or a related field. Minimum 3 years of experience in IT infrastructure support and administration, focusing on endpoint management using Microsoft Intune. Strong knowledge of Microsoft Intune, Apple Business Manager, and ITIL v3+ service operations concepts. Familiarity with Fortinet FortiGate, Cisco Switches for LAN access, and Meraki Wi-Fi systems. Experience with Microsoft Office 365, Google Workspace, Azure services, and Microsoft Network Services.

Azure IoT Cloud Infrastructure Specialist Serve as a technical advisor and subject matter expert for global smartbuilding portfolio, with a focus on secure IoT/OT networking, Azure integration, identity/SSO, and operational resilience. You will not implement changes directly; instead, you will triage issues, guide architecture and security decisions, lead riskmitigation strategies, and equip internal teams and partners through documentation, training, and governance. Key Responsibilities IoT/OT Network & Security Advisory Technical triage: Rapidly assess questions or incidents to distinguish network vs. device vs. cloud causes; recommend next steps and owners. Advise on segmentation, encryption, and firewall policies for IoT/OT environments; define guardrails that balance safety, availability, and security. Design secure dataflow patterns (edge → gateways → cloud) and certificate/credential handling approaches appropriate for constrained OT devices. Produce risk assessments and mitigation plans for new integrations, vendor connections, and intersite traffic; track risks to closure. Azure Platform & Enterprise Integration (Advisory) Guide solution patterns across Azure IoT Hub, Device Provisioning Service (DPS), IoT Edge, Azure Digital Twins, and related telemetry/analytics services. Advise on identity and SSO using Microsoft Entra ID (Azure AD) and modern auth flows; define leastprivilege controls and conditional access guardrails. Define secure onboarding and offboarding patterns for devices and applications; recommend resilience/failover and rollback strategies. Smart Building Systems Oversight Provide technical insight into BAS/BMS, Environmental, People Density, occupancy, parking, digital signage and other Commercial & Industrial IoT systems and their integration with Azure IoT platforms. Validate data integrity and performance through telemetry reviews, dashboards, and controlled tests; recommend tuning, buffering, and retry patterns. Deliver stakeholder presentations that explain how building systems map to network and cloud architectures, highlighting operational and security implications. Troubleshooting, Triage & Escalation Act as a Tier3 escalation point for complex IoT/OT connectivity and platform issues; perform deep diagnostics (logs, packet captures, edge/cloud traces). Lead root cause analysis (RCA) and write clear postincident reports with preventive actions, ownership, and timelines. Run knowledgetransfer sessions and postincident reviews to build field/vendor capabilities and reduce repeat occurrences. Lifecycle & Preventative Maintenance Support lifecycle planning for firmware, certificates/keys, controller upgrades, and network segmentation milestones. Partner with field teams and vendors to align preventative maintenance with uptime/SLA and security objectives; recommend proactive riskreduction actions. Standards, Training & Documentation Define onboarding requirements for IoT/OT solutions (compliance checks, service mapping, ops readiness). Own and maintain KBAs, runbooks, RACIs, workflows, and architecture patterns; ensure global applicability and version control. Create and deliver training modules and technical presentations for networking, operations, and app teams, measure adoption. Global Project Support & Governance Contribute to project scope, risk identification, acceptance criteria, and Key Performance Indicator (KPI) Objective and Key Results (OKR) definitions for global rollouts. Facilitate risk workshops and status readouts; provide executivelevel presentations on readiness, risk posture, and remediation progress. Coordinate across security, networking, facilities, and vendor teams to maintain alignment and accountability. Onsite Technical Liaison (Hybrid) Attend onsite tests, commissioning events, device reviews, and vendor alignment meetings; provide realtime triage and decision support. Capture onsite findings and convert them into updated standards, patterns, and training content. Qualifications IoT/OT networking, firewalls, and encryption: Strong grasp of routing, segmentation, VPNs/proxies, TLS/PKI, and secure edgetocloud patterns. Azure IoT expertise: Practical advisory experience across IoT Hub, DPS, IoT Edge, Azure Digital Twins, and telemetry/analytics pipelines. Identity & SSO: Handson advisory experience with Microsoft Entra ID (Azure AD), modern auth (OIDC/SAML/OAuth2), and leastprivilege access patterns. Troubleshooting & RCA: Demonstrated ability to lead deep diagnostics and produce clear, actionable RCAs with preventive controls. Smart building Information Gathering systems: Working knowledge Environmental, People Density, Parking and other various experiences. Risk mitigation & governance: Ability to produce risk registers, mitigation plans, acceptance criteria, and track to closure. Enablement skills: Excellent documentation, training, and presentation skills; ability to influence global stakeholders in a hybrid environment.

The Network Administrator is responsible for the day-to-day management, maintenance, and security of the organization's computer networks. This role ensures optimal network performance, reliability, and security, supporting both hardware and software systems across the enterprise. The administrator is responsible for maintaining and securing the organization's IT infrastructure, ensuring optimal performance and protection against cyber threats. This role involves managing network hardware/software, monitoring systems, and leveraging tools like ConnectWise for remote monitoring and management (RMM) and Microsoft Defender for endpoint security. Responsibilities: Network Support & Troubleshooting • Respond to and resolve complex PC, server, and networking issues via onsite, phone, and email support. • Provide technical support to users regarding network access and usage. • Document user problems, resolutions, and changes to the network environment. • Interface with vendor technical support resources as needed. Installation, Configuration & Maintenance • Install, upgrade, configure, and maintain network hardware (routers, switches, firewalls, VPNs) and software. • Implement new users, manage user environments, permissions, and security settings. • Perform network troubleshooting to isolate and diagnose problems. • Maintain network and server equipment in designated server rooms. Performance Monitoring & Optimization • Monitor network performance (availability, utilization, throughput, latency) and proactively optimize for reliability. • Arrange scheduled upgrades and update network equipment to the latest firmware releases. • Maintain and administer computer networks and related computing environments, including systems software, applications software, hardware, and configurations. Security & Compliance • Implement and maintain security policies using Microsoft Defender for Business. • Monitor and respond to security alerts, vulnerabilities, and incidents. • Perform regular audits and patch management to ensure compliance. • Ensure network security and connectivity, including maintaining firewalls, VPNs, and email security programs. • Implement and maintain disaster recovery solutions and backup systems. ConnectWise Administration • Utilize ConnectWise RMM and PSA for ticketing, automation, and remote support. • Integrate Microsoft Defender alerts into ConnectWise for streamlined incident response. • Maintain accurate documentation and reporting within ConnectWise. User Training & Documentation • Train network staff and end users on network systems and security protocols. • Develop and maintain network performance records and logs. • Communicate networking issues and solutions to employees and management. Qualifications: Bachelor's degree in information technology, Computer Science, or a related field preferred Candidates must have at least 3 years of experience in network administration or a similar role Proven experience in a network administrator role Hands-on experience with networking, routing, and switching Strong understanding of network infrastructure, protocols (TCP/IP, DNS, DHCP), and hardware Excellent problem-solving and analytical skills Experience with ConnectWise RMM/PSA and automation workflows Proficiency in Microsoft Defender for Business and Microsoft 365 security tools, experience with Microsoft Dynamics AX and RF Smart preferred Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs) · Experience with Axcient backups and recovery