Sr. Manager, Technical Writer - Capital One Software (Remote)
Richmond, VA jobs
Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn't exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.
Building on Capital One's pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate and secure the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face - things like data publishing, data consumption, data governance, data security and infrastructure management - we've built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.
We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Senior Manager, Technical Writing - Data Security, you'll have the opportunity to be on the forefront of building this business and bring these tools to market.
This experienced senior technical writer will bring a strategic approach to technical documentation that translates complex information into user-friendly content that enables successful onboarding and utilization of Databolt by customers, partners and internal stakeholders. This candidate will be responsible for creating various forms of customer-facing documentation, including user manuals, help files, system integration guides, API documentation, and FAQS . The candidate should be able to communicate complex information clearly and efficiently to both technical and non-technical audiences.
Responsibilities
Create and implement documentation strategy within a cross-functional organization that supports documentation usability and innovation
Review documentation for consistency across processes through application of standards and style guides
Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership.
Create technical documentation for APIs, SDKs and integrations
Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions
Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.)
Conduct in-depth interviews with subject matter experts to fully understand the architecture or products
Collaborate with engineers, product managers and architects on a daily basis to develop, publish and maintain high quality customer-focused documentation
Rely upon metrics and other forms of data to understand the variation in utility of the content, identify areas in need of review, and to drive planning & prioritization
Develop Content that drives searchability for SEO and LLM optimization
Maintain and continuously update content management system(s) of documentation
Basic Qualifications:
Bachelor's degree or military experience.
At least 10 years of experience writing technical documentation for software solutions
At least 3 years of experience with Markdown and Git
Preferred Qualifications:
5+ years experience working with documentation authoring tools, e.g., Hugo, GitBook, and Confluence.
Experience writing technical documentation for data security software
Skilled at transforming deeply technical content into clear, useful customer-focused materials
Ability to collaborate with developers to translate their content into easily understood documentation
Experience writing in an Agile software development process
Strong understanding of data management technologies and processes
3+ years of experience with SDLC
3+ years of experience in software development
1+ year experience in a financial services industry
3+ years experience working in an Agile environment
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $140,600 - $160,400 for Sr Manager, Process Management
Richmond, VA: $140,600 - $160,400 for Sr Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to **********************
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Auto-ApplyEditorial Services Summer Intern
Philadelphia, PA jobs
CompanyFederal Reserve Bank of PhiladelphiaThe Federal Reserve Bank of Philadelphia is one of the 12 regional Reserve Banks that, together with the Board of Governors in Washington, D.C., make up the Federal Reserve System. It helps formulate and implement monetary policy, supervises banks and bank and savings and loan holding companies, and provides financial services to depository institutions and the federal government. The Federal Reserve Bank of Philadelphia serves eastern and central Pennsylvania, southern New Jersey, and Delaware.
The Federal Reserve Bank is seeking an undergraduate (junior or senior year, or recent college graduate) or graduate student for a summer internship, to join the Bank's Editorial Services team, which is a part of the Strategic Communications and Digital Engagement (SCDE) Department. Students majoring in journalism, English, communications, digital content, or similar fields of study will be considered. You will perform the initial edit on event materials, review test pages for digital newsletters for grammar and accuracy, and proof HTML content with original documents. The intern will also assist with website content migration, reviewing web page content that has been migrated from one website to another.
Duties and Responsibilities:
You will perform an initial edit on event materials (agendas, invitations, reminders, social media content, and event web pages), assist with the review of test pages for digital newsletters (proof for typos, inconsistencies, accuracy, and grammar; make sure URLs link to the correct page), and review HTML content (ensure all content is present and formatted correctly; check that all URLs work properly). You will also assist with website content migration. You will check web pages to ensure all article copy has been migrated correctly and follows the formatting standards that have been set, check all URLs to make sure links go to the correct page, and proof new copy and suggest edits. You must be able to clearly communicate changes that need to be made to any of the products. Other work may be assigned as needed to support Editorial Services' and the SCDE team's objectives.
Required Skills:
Must be proficient with Microsoft Office products
Must be comfortable using Adobe Acrobat
Microsoft Teams experience preferred
Excellent oral and written communication skills, high attention to detail, strategic thinker, self-motivated, ability to solve problems
Excellent organizational skills
Must be flexible and able to effectively plan and manage one's own time to work on multiple projects
Other Requirements:
Background investigations including drug testing are required for all new hires as a condition of employment, after the job offer is made. Employment may not begin until the Bank accepts the results of the background investigation.
Certain eligibility rules apply.
Sitting at a computer for long periods of time.
The salary grade for this position is as follows:
Undergraduate level student or recent graduate : $23.00 per hour.
Graduate level student or recent graduate: $28.00 per hour.
Final salary and offer will be determined by the applicant's background, experience, and skills, and internal equity and alignment with market data.
We offer a great benefits package that features:
Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period
401k/Thrift Plan with generous employer match
Employer-funded Pension Plan
Paid Vacation/Sick Time & Holidays
Monthly $120 Commuter Allowance
Flexible Spending Accounts and Healthcare Spending Accounts
Flexible Work Schedule available in most departments
Life Insurance and Long Term Disability Insurance
Tuition Reimbursement (undergraduate and graduate)
Parental Leave
Free onsite 24/7 Fitness Center including training classes, Peloton bikes and locker room / shower facilities
Onsite Cafeteria & Coffee Shop
Additional Convenience Benefits, Discounts and More…
Additional Information:
The Federal Reserve Bank of Philadelphia takes your information privacy seriously. Federal Reserve Bank of Philadelphia staff will only email you from the “@phil.frb.org” domain or through the Workday system “****************”. If you are initially contacted by phone, feel free to request that the caller provide you with their email address to validate their identity. If you have any questions about the validity of someone who contacts you regarding this position, please email the Talent Acquisition team at ******************************.
We are an equal opportunity employer committed to hiring the best candidates and to providing equal employment opportunity to all persons without regard to race, color, religion, sex, pregnancy, national origin, age, genetic information, disability, military service, or any other basis protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job responsibilities, and to receive other benefits and privileges of employment. If you need assistance or an accommodation due to a disability, please email us at ******************************.
All Federal Reserve Bank of Philadelphia employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the Recruiter for this posting, who can provide you contact information for our ethics officer if necessary. You should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
Background investigations and drug testing are required for all new hires as a condition of employment, after the job offer is made. Candidates for positions deemed as "safety sensitive" will also be screened for the presence of marijuana. Employment may not begin until the Bank accepts the results of the background investigation.
All employees will be subject to FBI fingerprint / criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
Certain eligibility rules apply. You will provide work authorization to prove your eligibility to work in the United States.
The above statements are intended to describe the general nature, level of work and the requirements of this position. They are not intended to be an exhaustive list of all responsibilities associated with this position or the personnel so classified. While this is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.
The Federal Reserve Bank of Philadelphia works two days per week onsite. Starting on September 2nd, 2025, all Bank employees will work full-time on site. By applying to this position, you agree you will be available to work on-site in a full-time capacity starting on September 2nd, 2025.
Learn more about the Philly Fed and its culture. Learn more about working for the Philly Fed.
Full Time / Part TimePart time Regular / TemporaryTemporaryJob Exempt (Yes / No) NoJob CategoryWork ShiftFirst (United States of America)
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (************************************* or through verified Federal Reserve Bank social media channels.
Privacy Notice
Auto-ApplySr. Speech Writer and Advisor
Philadelphia, PA jobs
CompanyFederal Reserve Bank of PhiladelphiaThe Federal Reserve Bank of Philadelphia is one of the 12 regional Reserve Banks that, together with the Board of Governors in Washington, D.C., make up the Federal Reserve System. It helps formulate and implement monetary policy, supervises banks and bank and savings and loan holding companies, and provides financial services to depository institutions and the federal government. The Federal Reserve Bank of Philadelphia serves eastern and central Pennsylvania, southern New Jersey, and Delaware.
The Senior Speechwriter and Advisor is responsible for crafting impactful speeches and communications for top management, particularly the President & CEO of the Federal Reserve Bank of Philadelphia, with emphasis on monetary policy and other topics pertinent to the Federal Reserve. This role transforms complex economic and financial concepts into compelling narratives across a range of subject areas while maintaining the intellectual integrity of the Bank's research and policy positions.
NOTE: This below reflects the higher level of a dual grade job posting. Candidates who possess a slightly lower level of experience, education, or qualifications may also be considered.
The salary grade for this position is: 18/17. Final salary and offer will be determined by the applicant's background, experience and skills, as well as internal equity and alignment with market data.
Core Responsibilities:
Develop high-impact speeches, op-eds, and communications covering monetary policy, payments systems, financial markets, regional economic conditions, community development initiatives, and other business focused topics
Collaborate closely with the Research Department and subject matter experts to translate technical analyses into accessible content for diverse stakeholders
Maintain subject matter expertise across the Federal Reserve's functional areas, with particular emphasis on economic policy
Prepare comprehensive briefing materials for FOMC meetings, congressional testimonies, industry conferences, and community engagements
Develop speech strategy and identify speaking opportunities that advance the Bank's key objectives in economic policy, financial innovation, and community development
Support communications for the Board of Directors and advisory councils on matters relevant to the Federal Reserve's mission
Other related duties as assigned
Qualifications:
Bachelor's degree required; advanced degree preferred in Economics, Finance, Communications, or related field
Strong understanding of the Federal Reserve System, economic policy, financial markets, and regional economic development
Exceptional ability to synthesize complex research into clear, compelling narratives across various subject areas
Minimum of ten years of experience writing executive-level communications in economics, finance, or public policy
Excellent project management skills with ability to meet tight deadlines
Capacity to travel with the President to key engagements (6-12 trips annually)
Other Requirements:
This position requires maintaining confidentiality with sensitive materials and serving as a trusted advisor on communications strategy across the Bank's diverse functional areas.
Physical Requirements: None
We offer a great benefits package that features:
Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period
401k/Thrift Plan with generous employer match
Employer-funded Pension Plan
Paid Vacation/Sick Time & Holidays
Monthly $120 Commuter Allowance
Flexible Spending Accounts and Healthcare Spending Accounts
Flexible Work Schedule available in most departments
Life Insurance and Long Term Disability Insurance
Tuition Reimbursement (undergraduate and graduate)
Parental Leave
Free onsite 24/7 Fitness Center including training classes, Peloton bikes and locker room / shower facilities
Onsite Cafeteria & Coffee Shop
Additional Convenience Benefits, Discounts and More…
Additional Information:
The Federal Reserve Bank of Philadelphia takes your information privacy seriously. Federal Reserve Bank of Philadelphia staff will only email you from the “@phil.frb.org” domain or through the Workday system “****************”. If you are initially contacted by phone, feel free to request that the caller provide you with their email address to validate their identity. If you have any questions about the validity of someone who contacts you regarding this position, please email the Talent Acquisition team at ******************************.
We are an equal opportunity employer committed to hiring the best candidates and to providing equal employment opportunity to all persons without regard to race, color, religion, sex, pregnancy, national origin, age, genetic information, disability, military service, or any other basis protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job responsibilities, and to receive other benefits and privileges of employment. If you need assistance or an accommodation due to a disability, please email us at ******************************.
All Federal Reserve Bank of Philadelphia employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the Recruiter for this posting, who can provide you contact information for our ethics officer if necessary. You should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
Background investigations and drug testing are required for all new hires as a condition of employment, after the job offer is made. Candidates for positions deemed as "safety sensitive" will also be screened for the presence of marijuana. Employment may not begin until the Bank accepts the results of the background investigation.
Due to the nature of the information you will have access to, we require that you also complete a more in-depth enhanced background screening (Peraton moderate or high).
All employees will be subject to FBI fingerprint / criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
This position requires access to confidential supervisory information and/or FOMC information, which is limited to “Protected Individuals” as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are permanent residents must sign a declaration of intent to become a U.S. citizen when eligible to do so and pursue a path to citizenship. Candidates who are not U.S. citizens or U.S. permanent residents may be eligible for the information access required for this position if they sign a declaration of intent to become a permanent resident and a U.S. citizen and meet other eligibility requirements. In addition, all candidates must undergo an applicable background check and comply with all applicable information handling rules. You will provide work authorization to prove your eligibility to work in the United States.
The above statements are intended to describe the general nature, level of work and the requirements of this position. They are not intended to be an exhaustive list of all responsibilities associated with this position or the personnel so classified. While this is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.
Starting on September 2, 2025, all Bank employees will work full-time on site. By applying to this position, you agree you will be available to work on-site in a full-time capacity starting on September 2, 2025.
Learn more about the Philly Fed and its culture. Learn more about working for the Philly Fed.
Full Time / Part TimeFull time Regular / TemporaryRegularJob Exempt (Yes / No) YesJob CategoryCommunications/Public Relations Family Group, Internal Oversight & Governance Family GroupWork ShiftFirst (United States of America)
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (************************************* or through verified Federal Reserve Bank social media channels.
Privacy Notice
Auto-ApplyProposal Associate/Writer - Commercial Banking
Philadelphia, PA jobs
JobID: 210679822 JobSchedule: Full time JobShift: Day Base Pay/Salary: Chicago,IL $74,200.00-$99,000.00 Are you excited to be at the forefront of shaping the bank's strategic client relationships by working on complex proposals and delivering tailored solutions that drive business growth? You have found the right team!
As a Proposal Associate in the Commercial Banking Sales organization within the Commercial and Investment Bank, you will play a critical role in managing and writing responses to Requests for Proposals (RFPs) for treasury services, commercial card, and healthcare payment services. You will collaborate with sales and product teams to create client-focused, concise, compelling, and compliant proposals that strategically position J.P. Morgan.
The Proposal Team actively manages the process and writes proposals in response to RFPs for treasury services and commercial card products. This role begins working with the bank's proposal team members and other subject matter experts to write proposals in response to client/prospect RFPs. The Associate must independently manage projects from start to finish, ensuring that responses are complete, compliant and well positioned.
After successfully writing proposals this role has the opportunity to transition into actively managing proposals which includes working in a team environment, managing, writing, editing and proofreading responses to multi-product RFPs.
Job responsibilities
* Incorporate and revise pre-approved written responses as well as newly crafted responses into proposals
* Write custom, client-specific sections of the proposals Incorporate winning themes and features/benefits into the solution
* Ensure proper and consistent messaging by proofing, editing, and rewriting all sections of the document as required
* Identify any additional narrative needs and consult with subject matter experts to clarify details and develop custom responses
* Incorporate graphical elements materials and help identify any additional graphic needs and work with graphic artists to develop and finalize
* Translate and map technical information into language understood by all levels of clients
* Understand the client's RFP request and provide consultative advice to deal team
* Research topics, gather and analyze information and background materials
* Submit newly crafted sections to content management team to create new, re-usable proposal content
Required qualifications, capabilities, and skills
* A minimum of 3 years of sales, implementation or support of treasury management, commercial card or healthcare payment services
* A minimum of 2 years technical, business or proposal writing experience in banking/TS products.
* Excellent business writing and grammar skills are essential
* Intermediate to advanced Microsoft Word and Adobe Professional proficiency required
* Proven ability as a self-starter, detail oriented, well organized and able to multi-task effectively
* High level of independence, energy and integrity; demonstrates respect for a diversity of opinions and styles, and accepts accountability and responsibility
* Exceptional communication and interpersonal skills
* Ability to work effectively and efficiently as a team member on multiple projects with tight deadlines
* Schedule flexibility to meet deadlines with the ability to work flexible hours as required during critical phases of the project
* Ability to develop and maintain a broad knowledge of TS and Commercial Card products as well as the technology, equipment, operations processes and systems commonly used
* College degree (BA or BS) required
Preferred qualifications, capabilities, and skills
* Understanding of government bidding/ corporate procurement requirements and process
* Knowledge of TS, merchant, and/or commercial card products and services
Auto-ApplySr. Manager, Technical Writer - Capital One Software (Remote)
Trenton, NJ jobs
Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn't exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.
Building on Capital One's pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate and secure the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face - things like data publishing, data consumption, data governance, data security and infrastructure management - we've built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.
We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Senior Manager, Technical Writing - Data Security, you'll have the opportunity to be on the forefront of building this business and bring these tools to market.
This experienced senior technical writer will bring a strategic approach to technical documentation that translates complex information into user-friendly content that enables successful onboarding and utilization of Databolt by customers, partners and internal stakeholders. This candidate will be responsible for creating various forms of customer-facing documentation, including user manuals, help files, system integration guides, API documentation, and FAQS . The candidate should be able to communicate complex information clearly and efficiently to both technical and non-technical audiences.
**Responsibilities**
+ Create and implement documentation strategy within a cross-functional organization that supports documentation usability and innovation
+ Review documentation for consistency across processes through application of standards and style guides
+ Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership.
+ Create technical documentation for APIs, SDKs and integrations
+ Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions
+ Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.)
+ Conduct in-depth interviews with subject matter experts to fully understand the architecture or products
+ Collaborate with engineers, product managers and architects on a daily basis to develop, publish and maintain high quality customer-focused documentation
+ Rely upon metrics and other forms of data to understand the variation in utility of the content, identify areas in need of review, and to drive planning & prioritization
+ Develop Content that drives searchability for SEO and LLM optimization
+ Maintain and continuously update content management system(s) of documentation
**Basic Qualifications:**
+ Bachelor's degree or military experience.
+ At least 10 years of experience writing technical documentation for software solutions
+ At least 3 years of experience with Markdown and Git
** **
**Preferred Qualifications:**
+ 5+ years experience working with documentation authoring tools, e.g., Hugo, GitBook, and Confluence.
+ Experience writing technical documentation for data security software
+ Skilled at transforming deeply technical content into clear, useful customer-focused materials
+ Ability to collaborate with developers to translate their content into easily understood documentation
+ Experience writing in an Agile software development process
+ Strong understanding of data management technologies and processes
+ 3+ years of experience with SDLC
+ 3+ years of experience in software development
+ 1+ year experience in a financial services industry
+ 3+ years experience working in an Agile environment
**_At this time, Capital One will not sponsor a new applicant for employment authorization for this position._**
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $140,600 - $160,400 for Sr Manager, Process Management
Richmond, VA: $140,600 - $160,400 for Sr Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (******************************************* . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to **********************
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Sr. Manager, Technical Writer - Capital One Software (Remote)
Harrisburg, PA jobs
Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn't exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.
Building on Capital One's pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate and secure the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face - things like data publishing, data consumption, data governance, data security and infrastructure management - we've built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.
We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Senior Manager, Technical Writing - Data Security, you'll have the opportunity to be on the forefront of building this business and bring these tools to market.
This experienced senior technical writer will bring a strategic approach to technical documentation that translates complex information into user-friendly content that enables successful onboarding and utilization of Databolt by customers, partners and internal stakeholders. This candidate will be responsible for creating various forms of customer-facing documentation, including user manuals, help files, system integration guides, API documentation, and FAQS . The candidate should be able to communicate complex information clearly and efficiently to both technical and non-technical audiences.
**Responsibilities**
+ Create and implement documentation strategy within a cross-functional organization that supports documentation usability and innovation
+ Review documentation for consistency across processes through application of standards and style guides
+ Transform complex, technical material into clear and concise documentation that will be read by target audience members such as Engineers, Product Managers, Architects, and Senior Leadership.
+ Create technical documentation for APIs, SDKs and integrations
+ Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions
+ Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.)
+ Conduct in-depth interviews with subject matter experts to fully understand the architecture or products
+ Collaborate with engineers, product managers and architects on a daily basis to develop, publish and maintain high quality customer-focused documentation
+ Rely upon metrics and other forms of data to understand the variation in utility of the content, identify areas in need of review, and to drive planning & prioritization
+ Develop Content that drives searchability for SEO and LLM optimization
+ Maintain and continuously update content management system(s) of documentation
**Basic Qualifications:**
+ Bachelor's degree or military experience.
+ At least 10 years of experience writing technical documentation for software solutions
+ At least 3 years of experience with Markdown and Git
** **
**Preferred Qualifications:**
+ 5+ years experience working with documentation authoring tools, e.g., Hugo, GitBook, and Confluence.
+ Experience writing technical documentation for data security software
+ Skilled at transforming deeply technical content into clear, useful customer-focused materials
+ Ability to collaborate with developers to translate their content into easily understood documentation
+ Experience writing in an Agile software development process
+ Strong understanding of data management technologies and processes
+ 3+ years of experience with SDLC
+ 3+ years of experience in software development
+ 1+ year experience in a financial services industry
+ 3+ years experience working in an Agile environment
**_At this time, Capital One will not sponsor a new applicant for employment authorization for this position._**
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Remote (Regardless of Location): $140,600 - $160,400 for Sr Manager, Process Management
Richmond, VA: $140,600 - $160,400 for Sr Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (******************************************* . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at ************** or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to **********************
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).