What does a field technical representative do?

Owning wide knowledge about an application, a field technical representative ensures that the customer knows how to use any application by providing technical support and solving issues if one arises. They also give advice on what application is best to use for a certain concern. They can also evaluate and give an honest review to further improve the application. They help companies install the application and apply every bit of enhancements incorporated in it to the best of their advantage.
Field technical representative responsibilities
Here are examples of responsibilities from real field technical representative resumes:
- Serve as a SME and the main point of contact when agents and other leads have questions.
- Update systems with new application and OS version.
- Write, implement, and maintain SQL queries and reports.
- Attend advanced training courses for PC OS and hardware troubleshooting.
- Maintain the SQL database, track updates per version of server, and replace system files.
- Handle a large volume of tech support issue via remote desktop and phone calls and performance of administrative functions.
- Work using windows operation system, clerical work
- Offer desktop and notebook hardware/software technical support for gateway brand PC's to gateway customers nationwide.
- Install and service various analog and IP video monitoring systems including cameras, digital video recorder and network video recorder applications.
- Maintain LAN network and perform network software programming.
- Provide phone-based end-user care TCP/IP network connectivity.
- Develop new formulations in accordance with OEM specifications and unique customer requirements.
- Perform OEM relate repairs and perform equipment modifications to medical equipment deliver to hospitals and nursing homes.
- Install and maintain software, hardware and networking and troubleshoot computer systems for problems ranging from software incompatibilities to electrical problems.
Field technical representative skills and personality traits
We calculated that 20% of Field Technical Representatives are proficient in Customer Service, Technical Support, and Customer Satisfaction. They’re also known for soft skills such as Physical stamina, Self-confidence, and Interpersonal skills.
We break down the percentage of Field Technical Representatives that have these skills listed on their resume here:
- Customer Service, 20%
Field Representative / Electronic Technician Customer Service, Installing & maintaining electronic telemetry networked computer equipment throughout Northeast United States.
- Technical Support, 19%
Provide exceptional technical support by telephone, email or in-person to resolve all customer needs/issues; including troubleshooting and system configurations.
- Customer Satisfaction, 9%
Assisted customers with inquiries regarding billing issues and resolved complaints to ensure customer satisfaction while adhering to company policies and guidelines.
- Product Knowledge, 6%
Identify current and potential customer product needs using technical product knowledge in a wide variety of manufacturing industries.
- Technical Issues, 4%
Interfaced with engineering or production to resolve customer technical issues with their autopilot systems.
- Cooling Towers, 3%
Provide chemical testing and troubleshooting of treated waters in steam boilers, hot water closed loops and cooling towers.
Most field technical representatives use their skills in "customer service," "technical support," and "customer satisfaction" to do their jobs. You can find more detail on essential field technical representative responsibilities here:
Physical stamina. The most essential soft skill for a field technical representative to carry out their responsibilities is physical stamina. This skill is important for the role because "wholesale and manufacturing sales representatives are often on their feet for a long time and may carry heavy sample products." Additionally, a field technical representative resume shows how their duties depend on physical stamina: "gained a technical knowledge of the physical and chemical characteristics of roofing materials. "
Self-confidence. Another soft skill that's essential for fulfilling field technical representative duties is self-confidence. The role rewards competence in this skill because "wholesale and manufacturing sales representatives must be confident and persuasive when making sales presentations." According to a field technical representative resume, here's how field technical representatives can utilize self-confidence in their job responsibilities: "maintained confidentiality of customer accounts and vital information"
Interpersonal skills. field technical representatives are also known for interpersonal skills, which are critical to their duties. You can see how this skill relates to field technical representative responsibilities, because "wholesale and manufacturing sales representatives must be able to work well with many types of people." A field technical representative resume example shows how interpersonal skills is used in the workplace: "ensured customer satisfaction through customer support by demonstrating superb communicational/interpersonal skills. "
Customer-service skills. For certain field technical representative responsibilities to be completed, the job requires competence in "customer-service skills." The day-to-day duties of a field technical representative rely on this skill, as "wholesale and manufacturing sales representatives must be able to listen to the customer’s needs and concerns before and after the sale." For example, this snippet was taken directly from a resume about how this skill applies to what field technical representatives do: "provided technical representation and aircraft records management for wide-body commercial aircraft during heavy check and customer support for any avionic/systems modification. "
The three companies that hire the most field technical representatives are:
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Field technical representative vs. Pharmaceutical sales specialist
A pharmaceutical sales specialist's primary duty is to reach out to pharmacies, medical facilities, and physicians to discuss the latest medical drugs in an effort to secure sales. Their responsibilities typically revolve around learning and understanding everything about the products that they are offering, traveling to different areas to deliver samples, and maintaining records of all transactions. Furthermore, as a pharmaceutical sales specialist, it is essential to create marketing materials and build positive relationships with clients to accomplish sales targets, all while adhering to the company's policies and regulations.
These skill sets are where the common ground ends though. The responsibilities of a field technical representative are more likely to require skills like "customer service," "technical support," "customer satisfaction," and "technical issues." On the other hand, a job as a pharmaceutical sales specialist requires skills like "patients," "sales territory," "clinical evidence," and "diabetes." As you can see, what employees do in each career varies considerably.
Pharmaceutical sales specialists really shine in the pharmaceutical industry with an average salary of $126,357. Comparatively, field technical representatives tend to make the most money in the technology industry with an average salary of $58,658.On average, pharmaceutical sales specialists reach similar levels of education than field technical representatives. Pharmaceutical sales specialists are 3.8% more likely to earn a Master's Degree and 0.3% more likely to graduate with a Doctoral Degree.Field technical representative vs. Pharmaceutical sales representative
The job of pharmaceutical sales representatives is to inform and educate doctors about a company's medical and pharmaceutical products. They serve as the link between a company and healthcare professionals to hit sales targets. They have varied responsibilities, including assessing clients' needs and presenting suitable products, delivering product samples, and working sales teams to develop and implement brand strategies. This role's qualifications include relevant work experience, excellent communication, sales, negotiation skills, and a bachelor's degree in a relevant field.
In addition to the difference in salary, there are some other key differences worth noting. For example, field technical representative responsibilities are more likely to require skills like "customer service," "technical support," "customer satisfaction," and "technical issues." Meanwhile, a pharmaceutical sales representative has duties that require skills in areas such as "patients," "pharmaceutical products," "develop strong relationships," and "territory management." These differences highlight just how different the day-to-day in each role looks.
Pharmaceutical sales representatives earn a higher average salary than field technical representatives. But pharmaceutical sales representatives earn the highest pay in the pharmaceutical industry, with an average salary of $82,541. Additionally, field technical representatives earn the highest salaries in the technology with average pay of $58,658 annually.Average education levels between the two professions vary. Pharmaceutical sales representatives tend to reach similar levels of education than field technical representatives. In fact, they're 2.3% more likely to graduate with a Master's Degree and 0.3% more likely to earn a Doctoral Degree.Field technical representative vs. Professional healthcare representative
Professional Healthcare representatives are sales employees who manage the company's healthcare products and healthcare client accounts. They are in charge of achieving the sales targets of the company. They form good relationships with clients and distributors to ensure continued business with them. They may visit their clients' office from time to time to check in on them and to provide samples of new products. Professional Healthcare Representatives should be updated on the latest trends in the healthcare industry, as well as new product releases related to their company's main business. They should also know all the pertinent details on the products they sell so they can answer their clients' questions.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from field technical representative resumes include skills like "customer service," "technical support," "customer satisfaction," and "technical issues," whereas a professional healthcare representative is more likely to list skills in "government agencies," "patients," "product portfolio," and "strategic thinking. "
Professional healthcare representatives earn the best pay in the pharmaceutical industry, where they command an average salary of $38,389. Field technical representatives earn the highest pay from the technology industry, with an average salary of $58,658.Most professional healthcare representatives achieve a similar degree level compared to field technical representatives. For example, they're 3.4% more likely to graduate with a Master's Degree, and 0.5% more likely to earn a Doctoral Degree.Field technical representative vs. Representative
Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.
Even though a few skill sets overlap between field technical representatives and representatives, there are some differences that are important to note. For one, a field technical representative might have more use for skills like "technical support," "customer satisfaction," "cooling towers," and "technical knowledge." Meanwhile, some responsibilities of representatives require skills like "cleanliness," "patients," "data entry," and "credit card. "
Representatives enjoy the best pay in the transportation industry, with an average salary of $36,557. For comparison, field technical representatives earn the highest salary in the technology industry.representatives reach similar levels of education compared to field technical representatives, in general. The difference is that they're 0.2% more likely to earn a Master's Degree, and 0.9% more likely to graduate with a Doctoral Degree.Types of field technical representative
Updated January 8, 2025











