Customer Service Representative jobs at FAB&T

Trustmark's mission is to improve wellbeing - for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. **About the role** Trustmark is looking for a Call Center Representative to join the team. Responsible for responding to high volume of inbound client/customer requests and inquiries by providing information, processing basic customer profile changes, or directing requests to other functional business teams. Provides alternatives and options during phone calls; demonstrated ability to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. **Key Accountabilities** + Researches and resolves high volume of complex customer inquiries and escalations, through a strong understanding of business rules, products and procedures. May be involved in retaining clients at risk of terminating. May support several blocks of business and multiple applications that administer those blocks. + Determines root cause and resolve client/customer issues, coordinating with internal departments as necessary. + Enters semi and non-routine client/customer updates into the appropriate system. + Serves as a team resource and mentor for new hires. + Participates in departmental/interdepartmental projects. + Provides back-up to the administrative processing area, when volumes increase. **Minimum Requirements** + High School Diploma or GED with 4 - 6 years of related experience. The compensation range for this role is (based on the corporate location in Lake Forest, Illinois): $24.38 - $35.23 per hour The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market. Brand: Trustmark In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview. Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status. Join a passionate and purpose-driven team of colleagues who contribute to Trustmark's mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. When you join Trustmark, you become part of an organization that makes a positive difference in people's lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we've changed their lives. At Trustmark, you'll be part of a close-knit team. You'll enjoy abundant opportunities to grow your career. That's why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what's ahead - and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.

Job Details Springdale Branch - Springdale, AR Full Time High School Day BankingDescription Purpose: While projecting a professional image; interact with new and existing customers and match services that best fit their individual needs. Maintain and service an existing client base of business. Respond to inquiries and resolve issues. Assist customers by receiving and distributing money. Identify and resolve cash balancing errors. Keep records involved in the Bank's various transactions. CSR/Teller is authorized with an individual item limit as approved by the Board of Directors, for any item presented for cash or for deposit. Essential Functions: Ensure that customers are assisted promptly in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program. According to policy, open new accounts, update customer files, or close accounts. Meet accuracy and correctness of work standards as defined annually. Meet or exceed cross-sell goals annually. Contribute to branch deposit growth and branch profitability annual goals. Resolve customer complaints or ensure that the complaint is referred to the appropriate individual for resolution. Record detail documentation of customer interactions and transactions, complaints, and comments, as well as actions taken. Verify and ensure that appropriate action was taken in resolving customer problems. Examine documents for valid signatures and endorsements. Verify information such as dates, bank names, identification presented, and the legality of the documents. Cash checks and pay out money after verifying that numerical amounts agree and that accounts have sufficient funds. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Enter customer transactions into computers to record transactions and issue computer-generated receipts. Accept loan payments: verify the payment amount and the current status of the loan, verify payoff amounts as required. Balance currency, coin, and checks in cash drawers at the end of each business day, and calculate daily transactions using computers, calculators, or adding machines. Count currency, coins, and checks received, by hand or using currency-counting machine. Order a supply of cash to meet daily needs. Prepare and verify various bank products such as: cashier's checks, money orders, travelers' checks and gift cards. Assist customers with safe deposit box entry. Create and submit necessary forms. Other duties, as assigned. Qualifications Qualifications: High School diploma or equivalent required Typically requires 1-2 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job. Physical Requirements: Long periods of standing or sitting, typing and repetitive motion Ability to lift and carry up to 50 lbs on occasion

City: Little Rock State/Province: Arkansas Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at ************** : Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do * Support process by managing transactions as per required quality standards * Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner * Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue * Update own availability in the RAVE system to ensure productivity of the process * Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions * Follow standard processes and procedures to resolve all client queries * Resolve client queries as per the SLA's defined in the contract * Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients * Identify and learn appropriate product details to facilitate better client interaction and troubleshooting * Document and analyze call logs to spot most occurring trends to prevent future problems * Maintain and update self-help documents for customers to speed up resolution time * Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution * Ensure all product information and disclosures are given to clients before and after the call/email requests * Avoids legal challenges by complying with service agreements ͏ * Deliver excellent customer service through effective diagnosis and troubleshooting of client queries * Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions * Assist clients with navigating around product menus and facilitate better understanding of product features * Troubleshoot all client queries in a user-friendly, courteous and professional manner * Maintain logs and records of all customer queries as per the standard procedures and guidelines * Accurately process and record all incoming call and email using the designated tracking software * Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business * Organize ideas and effectively communicate oral messages appropriate to listeners and situations * Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ * Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client * Undertake product trainings to stay current with product features, changes and updates * Enroll in product specific and any other trainings per client requirements/recommendations * Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client * Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Retail Banking(Card Operations) . The expected compensation for this role ranges from $25,000 to $50,000 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Job Details Rogers LPO - Rogers, AR Full Time High School Day BankingDescription Purpose: While projecting a professional image; interact with new and existing customers and match services that best fit their individual needs. Maintain and service an existing client base of business. Respond to inquiries and resolve issues. Assist customers by receiving and distributing money. Identify and resolve cash balancing errors. Keep records involved in the Bank's various transactions. CSR/Teller is authorized with an individual item limit as approved by the Board of Directors, for any item presented for cash or for deposit. Essential Functions: Ensure that customers are assisted promptly in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the Armstrong Bank values. According to policy, open new accounts, update customer files, or close accounts. Meet accuracy and correctness of work standards as defined annually. Meet or exceed cross-sell goals annually. Contribute to branch deposit growth and branch profitability annual goals. Resolve customer complaints or ensure that the complaint is referred to the appropriate individual for resolution. Record detail documentation of customer interactions and transactions, complaints, and comments, as well as actions taken. Verify and ensure that appropriate action was taken in resolving customer problems. Examine documents for valid signatures and endorsements. Verify information such as dates, bank names, identification presented, and the legality of the documents. Cash checks and pay out money after verifying that numerical amounts agree and that accounts have sufficient funds. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Enter customer transactions into computers to record transactions and issue computer-generated receipts. Accept loan payments: verify the payment amount and the current status of the loan, verify payoff amounts as required. Balance currency, coin, and checks in cash drawers at the end of each business day, and calculate daily transactions using computers, calculators, or adding machines. Count currency, coins, and checks received, by hand or using currency-counting machine. Order a supply of cash to meet daily needs. Prepare and verify various bank products such as: cashier's checks, money orders, travelers' checks and gift cards. Assist customers with safe deposit box entry. Create and submit necessary forms. Other duties, as assigned. Qualifications Qualifications: High School diploma or equivalent required Typically requires 1-2 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job. Physical Requirements: Long periods of standing or sitting, typing and repetitive motion Ability to lift and carry up to 50 lbs on occasion

First Western Bank is currently seeking an experienced Customer Service Representative for our Fort Smith Location. Customer Service Representatives are the face of our company, serving our branch lobbies. Individuals in this position are responsible for assisting customers with their banking needs: completing financial transactions, performing account maintenance, and opening new accounts / services for new and existing customers. This position has continuous customer contact which includes cultivating new business and maintaining customer relationships. Qualified candidates should have strong customer service and cash handling experience, with banking experience preferred. First Western is a full-service financial company offering traditional banking, mortgage, insurance, and investments services. We offer a competitive salary and benefit package, based on qualifications and experience. Applicants must pass a criminal background check, consumer credit check, as well as a drug screening. EOE

First Western Bank is currently seeking a Customer Service Representative for our Booneville East Location. Customer Service Representatives are the face of our company, serving as the spirit of our branch lobbies. Individuals in this position are responsible for assisting customers with their banking needs: completing financial transactions, performing account maintenance, and opening new accounts / services for new and existing customers. This position has continuous customer contact which includes cultivating new business and maintaining customer relationships. Qualified candidates should have strong customer service and cash handling experience. First Western is a full-service financial company offering traditional banking, mortgage, insurance, and investments services. We offer a competitive salary and benefit package, based on qualifications and experience. Applicants must pass a criminal background check, consumer credit check, as well as a drug screening. EOE

Job Description First Western is currently seeking a Customer Service Representative at our Bella Vista. Customer Service Representatives are the face of our company serving as the spirit of our branch lobbies. Individuals in this position are responsible for assisting customers with their banking needs including: completing financial transactions, performing account maintenance and opening new accounts/services for both new and existing customers. This position has continuous customer contact which includes cultivating new business and maintaining customer relationships. Qualified candidates should have previous customer service and cash handling experience. Applicants must pass a criminal background and consumer credit check as well as drug screening. EOE Job Posted by ApplicantPro

First Western is currently seeking a Customer Service Representative at our Bella Vista. Customer Service Representatives are the face of our company serving as the spirit of our branch lobbies. Individuals in this position are responsible for assisting customers with their banking needs including: completing financial transactions, performing account maintenance and opening new accounts/services for both new and existing customers. This position has continuous customer contact which includes cultivating new business and maintaining customer relationships. Qualified candidates should have previous customer service and cash handling experience. Applicants must pass a criminal background and consumer credit check as well as drug screening. EOE

Job Description First Western Bank is currently seeking a Customer Service Representative for our Magazine Location. This position is a reduced full-time position, averaging 30 - 35 hours weekly. Customer Service Representatives are the face of our company, serving as the spirit of our branch lobbies. Individuals in this position are responsible for assisting customers with their banking needs: completing financial transactions, performing account maintenance, and opening new accounts / services for new and existing customers. This position has continuous customer contact which includes cultivating new business and maintaining customer relationships. Qualified candidates should have strong customer service and cash handling experience. First Western is a full-service financial company offering traditional banking, mortgage, insurance, and investments services. We offer a competitive salary and benefit package, based on qualifications and experience. Applicants must pass a criminal background check, consumer credit check, as well as a drug screening. EOE Job Posted by ApplicantPro

First Western Bank is currently seeking a Customer Service Representative for our Magazine Location. This position is a reduced full-time position, averaging 30 - 35 hours weekly. Customer Service Representatives are the face of our company, serving as the spirit of our branch lobbies. Individuals in this position are responsible for assisting customers with their banking needs: completing financial transactions, performing account maintenance, and opening new accounts / services for new and existing customers. This position has continuous customer contact which includes cultivating new business and maintaining customer relationships. Qualified candidates should have strong customer service and cash handling experience. First Western is a full-service financial company offering traditional banking, mortgage, insurance, and investments services. We offer a competitive salary and benefit package, based on qualifications and experience. Applicants must pass a criminal background check, consumer credit check, as well as a drug screening. EOE

Job Description First Western Bank is currently seeking a Floating Customer Service Representative for our Northwest Arkansas Region. Customer Service Representatives are the face of our company, serving as the spirit of our branch lobbies. Individuals in this position are responsible for assisting customers with their banking needs: completing financial transactions, performing account maintenance, and opening new accounts / services for new and existing customers. This position has continuous customer contact which includes cultivating new business and maintaining customer relationships. Qualified candidates should have strong customer service, cash handling experience, and at least one year of banking experience. First Western is a full-service financial company offering traditional banking, mortgage, insurance, and investments services. We offer a competitive salary and benefit package, based on qualifications and experience. Applicants must pass a criminal background check, consumer credit check, as well as a drug screening. EOE Job Posted by ApplicantPro

First Western Bank is currently seeking a Floating Customer Service Representative for our Northwest Arkansas Region. Customer Service Representatives are the face of our company, serving as the spirit of our branch lobbies. Individuals in this position are responsible for assisting customers with their banking needs: completing financial transactions, performing account maintenance, and opening new accounts / services for new and existing customers. This position has continuous customer contact which includes cultivating new business and maintaining customer relationships. Qualified candidates should have strong customer service, cash handling experience, and at least one year of banking experience. First Western is a full-service financial company offering traditional banking, mortgage, insurance, and investments services. We offer a competitive salary and benefit package, based on qualifications and experience. Applicants must pass a criminal background check, consumer credit check, as well as a drug screening. EOE

Job Details Springdale Branch - Springdale, AR Full Time High School Day BankingDescription Purpose: While projecting a professional image; knowledgeably interact with new and existing customers and match services that best fit their individual needs. Actively seeks new clients in addition to maintaining and servicing an existing client base of business. Respond to inquiries and resolve issues. Essential Functions: Ensure that customers are assisted promptly in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program. According to policy, service existing and new accounts, update customer files, or close accounts, make account inquiries, process draws, processes loan payments and assists customer with safe deposit entry. Prepare loan documents. Prepare various mandated reports and file documents with designated agencies. Meet accuracy and correctness of work standards as required. Meet or exceed required cross-sell goals annually. Contribute to branch deposit growth and branch profitability annual goals. Resolve customer complaints or ensure that the complaint is referred to the appropriate individual for resolution. Record detail documentation of customer interactions and transactions, complaints, and comments, as well as actions taken. Verify and ensure that appropriate action was taken in resolving customer problems. May prepare loan tickets for the branch. Other duties, as assigned. Qualifications: High School diploma or equivalent required Typically requires 2-3 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job. Physical Requirements: Long periods of standing or sitting, typing and repetitive motion Ability to lift and carry up to 50 lbs on occasion

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Responsible for interacting with customers on behalf of the Bank and providing information about products and services, intake consumer loan application(s), responding to customer complaints, and processing customer requests. Essential Job Functions + Primarily responsible for working the loan call queues. + Provides application support by entering required information into a consumer loan application system that is then submitted for next steps. + Identifies and uncovers needs through conversation and makes appropriate recommendations for loans and products based on customer needs. + Supports other inbound and outbound calls in a timely manner that may require information on Bank products and services, responding to customer complaints, and processing customer requests. + Greets customers on the telephone professionally and promptly. + Follows communication scripts provided for given topics. + Responds to phone or email inquiries of a specific or general nature. + Determines appropriate response or direction for a caller. + Resolves problems within given authority. + Identifies customer needs, clarifies information, researches every issue, and provides solutions and/or alternatives. + Performs duties, such as processing account balance or transfer requests, stop payment orders, change of address and other customer requests or authorizations. + Handles and resolves customer complaints in accordance with Bank policy and procedure. + Identifies and escalates priority issues. + Routes calls to appropriate resources, if needed. + Conducts follow-up calls with customers on items not able to be resolved on initial call. + Responsible for meeting personal and team performance goals. + Attends frequent training to stay informed of changes in systems, processes, and procedures. + Performs assigned interactive voice response (IVR) responsibilities. + Maintains good attendance and punctuality to work. + Follows Bank policy, procedures, and guidelines. + Performs all other duties as assigned. Knowledge, Skills & Abilities + Knowledge of Consumer Lending Products/Loans. + Knowledge of online banking software functionality. + Knowledge of internet terms, access, and usage. + Ability to communicate effectively both verbally and in writing. + Ability to demonstrate effective customer service skills. + Ability to demonstrate effective organizational skills. + Ability to use telephone technology effectively. + Ability to troubleshoot and resolve general customer issues. + Ability to work effectively with others on the team. + Ability to adhere to Bank policies and procedures. + Ability to remain professional in all work situations. + Ability to multi-task and manage changing job demands. + Ability to work Saturdays. + Ability to work additional and/or flexible hours and shifts, as needed. + Ability to apply common sense understanding to issues involving multiple variables. + Skill in using computer and Microsoft Office, including Word, Excel, and Outlook. Basic Qualifications + High school diploma or equivalent, required. + 1+ years of prior banking or call center experience, required. + 6+ months of lending experience, preferred. + Prior bilingual customer service experience, preferred. + NMLS (Nationwide Mortgage Licensing System) registry will be required, including finger printing and background checks. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #HP #Talroo EEO Statement Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Overview Working at Arkansas Federal Credit Union Who we are… Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas's Best Places to work. What we offer… Earn up to $27.50/hr! NO weekends! Opportunity to make a difference in the lives of our members, team & communities Learning and development opportunities Paid community involvement up to 48 hours for hourly employees and unlimited for salaried employees Medical, dental, vision & life insurance Long- & short-term disability 401(k) with employer match plus additional pension plan at $0 cost to employee Tuition reimbursement 4 weeks paid time off plus 11 paid holidays in the first year Advancement opportunities Arkansas Federal Credit Union membership The role… As a Senior Financial Service Representative III, you serve as an advocate and financial expert dedicated to helping members achieve their financial goals as well as coaching and training the staff of the branch. Your primary goal is to better understand members financial needs by using a proven methodology that allows you to engage in meaningful conversation. Additionally, you will be responsible for providing training and coaching to the branch staff to ensure a high quality of member service is provided. Build positive relationships and earn member trust to retain long-term connections Responsible for understanding Arkansas Federal products and services in order to enhance the member experience, deepen relationships and attract new members to Arkansas Federal Use a proven model to identify members needs in order to make financial recommendations Member account maintenance Guide and assist members and business partners through loan applications and other member requests Provide supervision, coaching, and training to the branch personnel by conducting meetings to provide direction and review progress Assist in the hiring of branch personnel Handle difficult situations that may arise outside of the scope of other branch personnel To succeed, you are... Friendly, conversational and trustworthy Technologically proficient Passionate and sincerely concerned for others Knowledgeable of financial industry models and products with a minimum of 4 years' related customer service experience Educated with at least a high school diploma or equivalent EEO Statement Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Overview Working at Arkansas Federal Credit Union Who we are… Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas's Best Places to work. What we offer… Earn up to $24/hr! NO Weekends! Opportunity to make a difference in the lives of our members, team & communities Learning and development opportunities Paid community involvement up to 48 hours for hourly employees and unlimited for salaried employees Medical, dental, vision & life insurance Long- & short-term disability 401(k) with employer match plus additional pension plan at $0 cost to employee Tuition reimbursement 4 weeks paid time off plus 11 paid holidays in the first year Advancement opportunities Arkansas Federal Credit Union membership The role… In this role, you are required to float to various branch locations between North Little Rock, Jacksonville, Sherwood, Cabot, and Searcy. Your home branch will be in North Little Rock. Mileage reimbursement included. As a Financial Service Representative, you serve as an advocate and financial expert dedicated to helping members achieve their financial goals. Using a proven methodology that allows you to engage in meaningful conversations with the members to better understand their financial needs is your primary role. By having conversations, you will be able to serve members with the right products at the right time to help the member achieve financial success. Build positive relationships and earn member trust to retain long-term connections Responsible for understanding Arkansas Federal products and services in order to enhance the member experience, deepen relationships and attract new members to Arkansas Federal Use a proven model to identify members needs in order to make financial recommendations Member account maintenance Guide and assist members and business partners through loan applications and other member requests To succeed, you are... Friendly, conversational and trustworthy Technologically proficient Passionate and sincerely concerned for others Knowledgeable of financial industry models and products with a minimum of 2 years' related customer service experience Educated with at least a high school diploma or equivalent EEO Statement Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Overview Working at Arkansas Federal Credit Union Who we are… Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas's Best Places to work. What we offer… Earn up to $24/hr! NO Weekends! Opportunity to make a difference in the lives of our members, team & communities Learning and development opportunities Paid community involvement up to 48 hours for hourly employees and unlimited for salaried employees Medical, dental, vision & life insurance Long- & short-term disability 401(k) with employer match plus additional pension plan at $0 cost to employee Tuition reimbursement 4 weeks paid time off plus 11 paid holidays in the first year Advancement opportunities Arkansas Federal Credit Union membership The role… As a Financial Service Representative, you serve as an advocate and financial expert dedicated to helping members achieve their financial goals. Using a proven methodology that allows you to engage in meaningful conversations with the members to better understand their financial needs is your primary role. By having conversations, you will be able to serve members with the right products at the right time to help the member achieve financial success. Build positive relationships and earn member trust to retain long-term connections Responsible for understanding Arkansas Federal products and services in order to enhance the member experience, deepen relationships and attract new members to Arkansas Federal Use a proven model to identify members needs in order to make financial recommendations Member account maintenance Guide and assist members and business partners through loan applications and other member requests To succeed, you are... Friendly, conversational and trustworthy Technologically proficient Passionate and sincerely concerned for others Knowledgeable of financial industry models and products with a minimum of 2 years' related customer service experience Educated with at least a high school diploma or equivalent EEO Statement Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Details Rogers - Rogers, AR Bentonville - Bentonville, AR Part Time None Monday - Friday; Rotating Saturday RetailDescription Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote and advise on the Banks products and services. Duties: Responsible for comprehensive, prompt and efficient handling of customer transactions resulting in excellent customer service. Provide efficient and courteous customer service, cross-sell products and services to generate new business. Answer inquiries regarding checking and savings accounts and other bank related products. Ensure compliance with all internal controls and established policies and procedures. Count and balance cash drawers. Review and balance work prior to sending transactions. Run ATM, mail, and night-drop deposits and may perform the duties associated with the maintenance and balancing/processing of ATM transactions. Complete all appropriate logs. Complete CTRs and SARs when required. Set up on-line banking for personal and business accounts. Close checking and savings accounts per customer requests and file signature cards for closed accounts. Manage correspondence regarding new accounts in a timely manner. Open all types of retail deposit accounts to include checking, savings, CDs, IRAs, etc., following new account policy and procedures. Promote and refer United Bank products and services and further establish business relationships when possible. Represent United Bank in a positive and professional manner. Perform other duties as assigned. Qualifications Skills, Knowledge, Abilities: Work well in a fast paced, deadline driven environment. Ability to multi-task. Show strong initiative. Strong organizational skills. Interpersonal skills to communicate with customers, vendors, and colleagues in a courteous and professional manner at all times. Strong desire to work in a team environment and support the Bank with a positive attitude. Foster a culture consistent with our core values of Do the Right Thing, Respect, Positivity, Innovation, Teamwork and Accountability. Education: High school diploma or equivalent. Experience: One year of cash handling experience One year of customer service experience Banking experience preferred Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: In the work environments described below, Position requires sitting at desk/workstation and utilizing a computer and telephone for prolonged periods of time, good eye/hand coordination, verbal and written conversation with others, walking, standing, lifting/carrying (up to 20 lbs). Vision abilities required by the job include close vision. Work Environment: Work will be performed in an office environment. The noise level in the work environment is usually low to moderate.

Why Bank OZK Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers. The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits (********************************* . Job Purpose & Scope Responsible for assisting management in all duties within the disputes department, including responding to branch and customer care center requests for assistance either by phone or email. Performs responsibilities in a professional and accurate manner, according to Bank policies, procedures and established compliance regulations. Communicates with Fiserv on the dispute process and performs problem analysis as needed. Essential Job Functions + Assists branch employees with Reg E and non-Reg E dispute-related issues. + Verifies information on disputes is complete and accurate. + Researches account history to identify prior transactions related to the dispute. + Communicates with customer to gather dispute-related information. + Enters dispute information into the tracking system to ensure all relevant information is documented. + Corresponds with Fiserv to provide additional information as needed to proceed with dispute. + Reviews daily reports for quality assurance, interest payment processing, and audit reports. + Answers customer service-related telephone calls, as needed. + Maintains good punctuality and attendance to work. + Follows Reg E and Visa rules and Bank policy, procedures, and guidelines. Knowledge, Skills & Abilities + Knowledge of Reg E and Visa rules. + Ability to communicate effectively both verbally and in writing. + Ability to work without close supervision. + Ability to adapt well to change. + Ability to respond promptly and professionally to customer inquiries and needs. + Ability to maintain confidentiality. + Ability to troubleshoot issues on standard accounts. + Ability to demonstrate accuracy and thoroughness in work. + Ability to maintain professional work relationships with both internal and external customers, treating all with respect. + Ability to multi-task and work effectively with repeated interruptions. + Ability to work well under pressure and with exacting deadlines. + Skill in using computer and Microsoft Office, including Outlook, Word and Excel. Basic Qualifications + High school diploma or equivalent required. + Minimum of one (1) year experience using computer, including Microsoft Word and Excel, required. + Minimum of six (6) months of experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required. + Minimum of six (6) months' customer service or credit card industry related work experience (i.e., disputes, Reg E, and/or Visa) preferred. + Available to work non-standard work shifts and/or extended hours, as necessary. Job Expectations Operate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. #LI-LW2 EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.