First leveler vs administrative technical support

The differences between first levelers and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. Additionally, a first leveler has an average salary of $131,902, which is higher than the $46,753 average annual salary of an administrative technical support.

The top three skills for a first leveler include level support, troubleshoot and technical support. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.

First leveler vs administrative technical support overview

	First Leveler	Administrative Technical Support
Yearly salary	$131,902	$46,753
Hourly rate	$63.41	$22.48
Growth rate	-5%	10%
Number of jobs	2,925	186,858
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 52%
Average age	43	42
Years of experience	-	2

First leveler vs administrative technical support salary

First levelers and administrative technical supports have different pay scales, as shown below.

	First Leveler	Administrative Technical Support
Average salary	$131,902	$46,753
Salary range	Between $95,000 And $182,000	Between $29,000 And $75,000
Highest paying City	-	New York, NY
Highest paying state	-	New Jersey
Best paying company	-	AIG
Best paying industry	-	-

Differences between first leveler and administrative technical support education

There are a few differences between a first leveler and an administrative technical support in terms of educational background:

	First Leveler	Administrative Technical Support
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 52%
Most common major	Computer Science	Computer Science
Most common college	-	Stanford University

First leveler vs administrative technical support demographics

Here are the differences between first levelers' and administrative technical supports' demographics:

	First Leveler	Administrative Technical Support
Average age	43	42
Gender ratio	Male, 73.6% Female, 26.4%	Male, 67.6% Female, 32.4%
Race ratio	Black or African American, 9.7% Unknown, 2.8% Hispanic or Latino, 12.1% Asian, 2.3% White, 72.3% American Indian and Alaska Native, 0.8%	Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage	3%	11%

Differences between first leveler and administrative technical support duties and responsibilities

First leveler example responsibilities.

Design, implement, manage and document network security configurations for firewalls.
Reset or respool network and mainframe printers.
Save cost of mainframe maintenance.
Assist in deploying Cisco VPN to user.
Partner with senior technicians to escalate calls if necessary.
Reproduce and escalate report bugs, test workarounds and patches.

Administrative technical support example responsibilities.

Manage video teleconference sessions, troubleshoot connection issues.
Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
Used Citrix remote access to demonstrate and diagnose software problems.
Perform automation of scripts for all the environments in UNIX.
Train new users, assist in maintenance and deployment of SLA.
Maintain DNS zones, virtual web sites and POP3 email client accounts.

First leveler vs administrative technical support skills

Common first leveler skills

Level Support, 26%
Troubleshoot, 12%
Technical Support, 8%
Printers, 8%
Escalate, 7%
Password Resets, 7%

Common administrative technical support skills

Technical Support, 13%
Customer Service, 9%
Troubleshoot, 7%
Phone Calls, 6%
Data Entry, 5%
Desk Support, 5%

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First Leveler vs Administrative Technical Support

Updated January 8, 2025

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