First leveler vs help desk analyst

The differences between first levelers and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a first leveler has an average salary of $131,902, which is higher than the $37,318 average annual salary of a help desk analyst.

The top three skills for a first leveler include level support, troubleshoot and technical support. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.

First leveler vs help desk analyst overview

	First Leveler	Help Desk Analyst
Yearly salary	$131,902	$37,318
Hourly rate	$63.41	$17.94
Growth rate	-5%	10%
Number of jobs	2,925	87,591
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 50%
Average age	43	42
Years of experience	-	2

First leveler vs help desk analyst salary

First levelers and help desk analysts have different pay scales, as shown below.

	First Leveler	Help Desk Analyst
Average salary	$131,902	$37,318
Salary range	Between $95,000 And $182,000	Between $26,000 And $52,000
Highest paying City	-	Boston, MA
Highest paying state	-	Massachusetts
Best paying company	-	Pacific Investment Management Company LLC
Best paying industry	-	Government

Differences between first leveler and help desk analyst education

There are a few differences between a first leveler and a help desk analyst in terms of educational background:

	First Leveler	Help Desk Analyst
Most common degree	Bachelor's Degree, 50%	Bachelor's Degree, 50%
Most common major	Computer Science	Computer Information Systems
Most common college	-	Stanford University

First leveler vs help desk analyst demographics

Here are the differences between first levelers' and help desk analysts' demographics:

	First Leveler	Help Desk Analyst
Average age	43	42
Gender ratio	Male, 73.6% Female, 26.4%	Male, 71.8% Female, 28.2%
Race ratio	Black or African American, 9.7% Unknown, 2.8% Hispanic or Latino, 12.1% Asian, 2.3% White, 72.3% American Indian and Alaska Native, 0.8%	Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage	3%	11%

Differences between first leveler and help desk analyst duties and responsibilities

First leveler example responsibilities.

Design, implement, manage and document network security configurations for firewalls.
Reset or respool network and mainframe printers.
Save cost of mainframe maintenance.
Assist in deploying Cisco VPN to user.
Partner with senior technicians to escalate calls if necessary.
Reproduce and escalate report bugs, test workarounds and patches.

Help desk analyst example responsibilities.

Used Java script for client side validations and to achieve other client-side functionality.
Manage TCP/IP base campus data communications facilities.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Resolve technical issues with software applications, PCs, connectivity problems, and software/hardware installations and administrations.
Analyze and resolve issues with Linux and Java base POS systems.
Provide user access support via VPN, SSL/VPN, CITRIX, for authentication and account issues.

First leveler vs help desk analyst skills

Common first leveler skills

Level Support, 26%
Troubleshoot, 12%
Technical Support, 8%
Printers, 8%
Escalate, 7%
Password Resets, 7%

Common help desk analyst skills

Customer Service, 15%
Troubleshoot, 9%
Technical Support, 6%
Phone Calls, 4%
Remote Desktop, 3%
Technical Issues, 3%