Front Desk Concierge jobs at First Service - 195 jobs

This position serves residents by providing information and services. Self-motivated; outgoing; detail oriented; customer service and customer focused individual with excellent interpersonal, communication, and organizational skills including e-mailing, identifying, and organizing resources to provide personal service expected by residents. Your Responsibilities: * Identifies and clarifies residents' needs and desires; answers questions; gives directions and instructions; develops inventories of services. * Manages and screens messages. * Helps residents establish accounts and schedules access for authorized vendors to provide services within units. * Provides services requested by planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services. * Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries. * Organizes social events and event planning and arranges services. * Improves services by obtaining and evaluating resident observations, opinions, and criticisms. * Maintains guest privacy and organization reputation by keeping information confidential. * Updates job knowledge by participating in educational opportunities, maintaining personal networks. * Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. * Follows safety procedures and maintains a safe work environment. * Other duties as required. Skills and Qualifications: * High school diploma or equivalency preferred. * Completion of College level courses with concentration in Business or Hospitality is strongly desirable. * Five (5) or more years' experience in the Hospitality Industry. * Effective written and verbal communication skills. * Word, Excel spreadsheets, and e-mail. * Multiple language fluency is desirable. * Effective written and verbal communication skills. * Strong customer service, communication and interpersonal skills required. Physical Requirements: * Ability to lift 30 - 50 lbs. * Work in an upright standing position for long periods of time. * Walk and climb stairs. * Ability to detect auditory and/or visual emergency alarms. * Ability to respond to emergencies in a timely manner. What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $23.50 Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_****************************. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_****************************; we will respond in accordance with Local Law 144, within 30 days.

We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future The Homebuyer Concierge serves as the primary point of contact for homebuyers after a Purchase Agreement has been executed, guiding them through the construction and closing process. This role ensures a smooth transaction by coordinating communication between the buyer and various Lennar departments while maintaining exceptional customer service. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules. Your Responsibilities on the Team Serve as the buyer's point of contact from the execution of the Purchase Agreement through construction and closing. Drive backlog management by proactively reaching out to homebuyers and coordinating transactions through the close of escrow. Set clear and concise expectations with homebuyers, providing timely updates on the status of their build while addressing any questions or concerns. Coordinate introductions and meetings between homebuyers and key departments, including Mortgage, Title, Construction, Sales, and Closing. Ensure all sales files and necessary documents are complete, compliant, and prepared for successful closings. Facilitate and track all Salesforce Purchase Agreement milestones, including: Conditional Loan Approval. Scheduling Dusty Shoe Walks in coordination with the Construction Manager and Homebuyer (typically at foundation completion, though timing may vary by product type). Tracking milestone meetings with the Construction Manager, Customer Care, Buyer, Mortgage Company, and Closing Attorney. Coordinating document signing to ensure an on-time closing. Requirements High school diploma or equivalent required; college degree preferred. Minimum of 2-3 years of experience in homebuilding, real estate, mortgage, or related field. Strong communication, organizational, and customer service skills. Proficiency in Microsoft Office and CRM software (Salesforce experience preferred). Ability to effectively manage multiple tasks and deadlines in a fast-paced environment. Self-motivated with a proactive approach to customer engagement. Physical & Office/Site Presence Requirements: Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. May require the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds. Job may require occasional operation of construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. #CB-SALES #LI-CA3 This information is intended to be a general overview and may be modified by the company due to factors affecting the business. General Overview of Compensation & Benefits: We reasonably expect the base compensation offered for this position to range from an hourly rate of $18.04 - $31, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations. This position may be eligible for bonuses. This position may be eligible for commissions. This position will be eligible for the described benefits listed in the above section in accordance with Company Policy. This information is intended to be a general overview and may be modified by the Company due to factors affecting the business. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar's policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Job Description Job Schedule: Full Time We are seeking a Concierge to join our community committed to delivering outstanding service to our residents. As a Concierge, you will impact the lives of senior adults by fostering a welcoming, hospitable environment. Join our team and inspire happiness in the lives of others! What You'll Do: Coordinate hospitality service activities including general resident communications, guest reception, event planning, and problem solving any resident and guest needs or concerns. Establish and maintain organized communications and reference systems at each concierge desk including rolodex, emergency vendor information, resident census, and all other systems necessary for effective community communications. Serve as liaison with new resident upon move-in. Act as liaison between resident with community by providing direction and assistance in resolving concerns, channeling concerns to the appropriate administrative or person, and conducting follow up as needed to ensure resolution. Assist residents and associates with maintenance work orders by timely completing work order request and following up with maintenance team as needed on resolution. Participate in various resident events and social groups to build and maintain relationships with community population. Coordinate and lead the resident welcoming to provide social support to new residents. Introduce new resident to community life through personal tours and building orientation, staff introductions, navigating the dining room, functions of the business office, and orientation to general amenities and services including concierge services. Conduct follow-up contacts with new residents to ensure positive adjustment. Assist Director of Concierge Services and other leaders in training other department associates in positive hospitality services. Lead associates in building positive hospitality service culture. Ensure hospitality stations are open and manned appropriately to meet resident and guest needs at all times, coordinating re-stocking activities as appropriate. Listen pleasantly and attentively to resident, family, and/or guest needs, requests and concerns, responding appropriately. Provide follow-up to ensure all requests are handled in a timely and positive manner. Continuously improve scoring on individual questions on the resident satisfaction survey as well as overall community resident satisfaction scores. Maintain information specific to the needs of community including but not limited to medical services, special transportation modalities, personal banking services, personal care services, legal resources, and pet services. Maintain information and answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, transportation, religious worship, cultural activities, shopping, floral needs, and other services. What You'll Bring: A minimum of (3) years' experience or a combination of education and/or experience equivalent to graduation from an accredited college or university, with experience in the senior housing industry or event planning preferred. Demonstrated affinity toward senior adults Organization and customer service skills Superior communication skills (written and verbal) Proficient ability to speak, read and write English. Ability to read, write, and communicate effectively with residents, families, guests, and associates. Ability to speak clearly and make oneself understood effectively in fact to face interactions; articulate with accuracy. Ability to understand and follow basic oral and written instruction. Commitment to work some evenings and weekends for special events, as needed. Ability to maintain confidentiality. Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications required. Commitment to Christian principles and teachings both professionally and personally. Ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner's insurance policy. Must be age 21 or older to drive on behalf of Buckner. Ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people. Ability to walk, stand and sit, sometimes for prolonged periods of time. Sufficient good health to properly discharge duties. Associates shall not be permitted to work who have infectious disease or skin lesion for the duration of the communicability. The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. The same way we treat our employees is how we treat all applicants - with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.

Job Schedule: Full Time We are seeking a Concierge to join our community committed to delivering outstanding service to our residents. As a Concierge, you will impact the lives of senior adults by fostering a welcoming, hospitable environment. Join our team and inspire happiness in the lives of others! What You'll Do: Coordinate hospitality service activities including general resident communications, guest reception, event planning, and problem solving any resident and guest needs or concerns. Establish and maintain organized communications and reference systems at each concierge desk including rolodex, emergency vendor information, resident census, and all other systems necessary for effective community communications. Serve as liaison with new resident upon move-in. Act as liaison between resident with community by providing direction and assistance in resolving concerns, channeling concerns to the appropriate administrative or person, and conducting follow up as needed to ensure resolution. Assist residents and associates with maintenance work orders by timely completing work order request and following up with maintenance team as needed on resolution. Participate in various resident events and social groups to build and maintain relationships with community population. Coordinate and lead the resident welcoming to provide social support to new residents. Introduce new resident to community life through personal tours and building orientation, staff introductions, navigating the dining room, functions of the business office, and orientation to general amenities and services including concierge services. Conduct follow-up contacts with new residents to ensure positive adjustment. Assist Director of Concierge Services and other leaders in training other department associates in positive hospitality services. Lead associates in building positive hospitality service culture. Ensure hospitality stations are open and manned appropriately to meet resident and guest needs at all times, coordinating re-stocking activities as appropriate. Listen pleasantly and attentively to resident, family, and/or guest needs, requests and concerns, responding appropriately. Provide follow-up to ensure all requests are handled in a timely and positive manner. Continuously improve scoring on individual questions on the resident satisfaction survey as well as overall community resident satisfaction scores. Maintain information specific to the needs of community including but not limited to medical services, special transportation modalities, personal banking services, personal care services, legal resources, and pet services. Maintain information and answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, transportation, religious worship, cultural activities, shopping, floral needs, and other services. What You'll Bring: A minimum of (3) years' experience or a combination of education and/or experience equivalent to graduation from an accredited college or university, with experience in the senior housing industry or event planning preferred. Demonstrated affinity toward senior adults Organization and customer service skills Superior communication skills (written and verbal) Proficient ability to speak, read and write English. Ability to read, write, and communicate effectively with residents, families, guests, and associates. Ability to speak clearly and make oneself understood effectively in fact to face interactions; articulate with accuracy. Ability to understand and follow basic oral and written instruction. Commitment to work some evenings and weekends for special events, as needed. Ability to maintain confidentiality. Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications required. Commitment to Christian principles and teachings both professionally and personally. Ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner's insurance policy. Must be age 21 or older to drive on behalf of Buckner. Ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people. Ability to walk, stand and sit, sometimes for prolonged periods of time. Sufficient good health to properly discharge duties. Associates shall not be permitted to work who have infectious disease or skin lesion for the duration of the communicability. The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. The same way we treat our employees is how we treat all applicants - with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.

Buckner Retirement Services Community: Ventana by Buckner Job Schedule: Occasional We are seeking a Concierge to join our community committed to delivering outstanding service to our residents. As a Concierge, you will impact the lives of senior adults through fostering a welcoming and hospitable environment. Join our team and inspire happiness in the lives of others! What You'll Do: Coordinate and oversee hospitality services, including member communications, guest reception, and addressing resident needs. Maintain organized communication systems and reference materials at the concierge desk. Act as a liaison between members, residents, and the community, ensuring timely resolution of concerns. Provide social support and a warm welcome to new members and residents. Assist in training department associates to deliver exceptional hospitality services and foster a culture of positivity. Ensure hospitality stations are appropriately staffed and stocked to meet member and guest needs. Listen attentively and respond effectively to member, resident, and family needs and concerns. What You'll Bring: High school diploma or equivalent. Strong organizational skills. Positive personality with a can-do attitude. Passionate about serving others. Professional commitment to Christian principles, aligning with our mission, vision, and values. The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. About Buckner Retirement Services: Buckner Retirement Services comprises a network of senior living communities across Texas. As a not-for-profit, faith-based organization with over 60 years of experience, we're dedicated to providing exceptional care. Recognized as a Great Place to Work at all our locations, we offer rewarding opportunities for those passionate about working with seniors. If you're seeking a career in the senior living field, consider joining us at Buckner, where our purpose sets us apart. Buckner is an Equal Opportunity Employer. The same way we treat our employees is how we treat all applicants - with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.

Job Description Join Our Team at Vitality Living as a Concierge at our Vitality Living Preston Hollow Community! At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be themselves but celebrated for it! Join us today and bring your individuality along! Concierge Responsibilities: Manage reception desk continuously during assigned period and perform administrative duties Respond to residents' family members' questions and concerns and share important information with the Executive Director or Business Office Director as is appropriate Respond and appropriately handle emergency situations that may arise in a calm, professional manner Organize incoming mail and ensure that it is distributed to the appropriate person Attend and participate in onboarding and annual training, in-services and team member meetings as requested Perform other duties as assigned by Business Office Director Join us today if you meet the following requirements: Must be at least 18 years old High school diploma or GED Ability to speak effectively after groups of customers or team members of the organization Demonstrate ability to communicate effectively in English, both verbally and in writing Must have patience, tact, cheerful disposition and enthusiasm, as well as willing to handle residents based on whatever maturity level in which they are currently functioning Meet state or provincial health related requirements Some of our benefits include: 401k Job Details: PRN Vitality Living is an equal opportunity employer where you can Be You, Be Vibrant, and Belong.

Job Description Join Our Team at Vitality Living as a Concierge at Appletree Court Assisted Living! At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be themselves but celebrated for it! Join us today and bring your individuality along! Concierge Responsibilities: Manage reception desk continuously during assigned period and perform administrative duties Respond to residents' family members' questions and concerns and share important information with the Executive Director or Business Office Director as is appropriate Respond and appropriately handle emergency situations that may arise in a calm, professional manner Organize incoming mail and ensure that it is distributed to the appropriate person Attend and participate in onboarding and annual training, in-services and team member meetings as requested Perform other duties as assigned by Business Office Director Join us today if you meet the following requirements: Must be at least 18 years old High school diploma or GED Ability to speak effectively after groups of customers or team members of the organization Demonstrate ability to communicate effectively in English, both verbally and in writing Must have patience, tact, cheerful disposition and enthusiasm, as well as willing to handle residents based on whatever maturity level in which they are currently functioning Meet state or provincial health-related requirements Some of our benefits include: 401k Job Details: PRN (as needed) Vitality Living is an equal opportunity employer where you can Be You, Be Vibrant, and Belong.

Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued. DUTIES/RESPONSIBILITIES Greet guests at the front desk and answer any questions. Prepare and display beverages and snacks in the lobby. Provide reception and concierge services. Answering phones. Preparing tenant correspondence. Tenant package services. Unit walk-throughs at move-in/move-out. Assist with event planning. Conduct market surveys. Make Keys as instructed. Receive work orders. Follow all company policies and procedures, including company grooming standards. Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns. Other duties as assigned. QUALIFICATIONS/REQUIREMENTS Excellent customer service skills. Professional and positive attitude. Experience with hospitality/tenant services/property management preferred. Computer knowledge of MS Word, Excel, and Outlook. Ability to act independently and make decisions. Ability to multi-task and manage several projects and excel under tight deadlines. Strong verbal and written communication skills. Flexibility for the possible evening and weekend hours CLASSIFICATION: Non- Exempt Expected Hours of Work This is a full-time position: up to 30 hrs a wk. Days and hours of work are Monday through Friday and/or weekend: various hours Lunch break is 30 minutes daily. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.

Job Snapshot We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. What you get to do: The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth. Your day-to-day include the following: Other duties may be assigned. Welcome customers upon entrance and confirm reservations. Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements. Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. Arrange events, excursions, transportation etc. upon request from hotel residents Answer the phone and make reservations, take and distribute messages or mail and redirect calls. Respond to complaints and find the appropriate solution Accurately handle paperwork. Check lobby area for accuracy and cleanliness. Maintain a clean counter. Provide information to guests as requested. Perform other customer service related requests to guests. Qualifications High school diploma or general education degree (GED. Proven experience as concierge; experience in customer service or relevant role is an advantage. Proficiency in English; multilingual is strongly preferred. Excellent communication skills. Polite and confident with a great deal of patience. Ability in multitasking and time-management. Aptitude in resolving issues with a customer-focused orientation. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Prior experience required. Depending on the role degree may be required. LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Strong competence in Microsoft Office Software. Some data entry is a plus. Pleasant phone manner. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. (Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).

Job Description TerraBella Senior Living is the proud operator of more than 30 plus, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Kentucky, Georgia, and Tennessee. TerraBella communities together account for more than 2200 units and span a full spectrum of senior living and care options, including Active Independent Living, Assisted Living, Memory Care, and available, short-term Respite Care. TerraBella Senior Living is looking for a FT Concierge (RECEPTIONIST) with rotating weekends to join our community at Signal Mountain Senior Living. Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature. Responsibilities: Carries out telephone answering and reception duties as required. Takes complete messages with pertinent information and communicates messages to the intended recipient. Greets residents and visitors. Answers inquiries and gives directions. Collates brochures for the marketing department. Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff. Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary. Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc. Maintains and keeps desk and entry area neat and organized. Organizes, distributes mail to residents, Executive Director and Department Coordinators. Maintains resident forms for miscellaneous credits. Maintains adherence to all company personnel policies and established operating policies and procedures. Other duties as assigned. Qualifications: High school diploma or general education degree (GED) preferred. One to three years customer service experience and/or training; or equivalent combination of education and experience. Benefits: In addition to a rewarding career and competitive salary, TerraBella offers a comprehensive benefits package. Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. Thank you for your interest in TerraBella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. EOE D/V

TerraBella Senior Living is the proud operator of more than 30 plus, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Kentucky, Georgia, and Tennessee. TerraBella communities together account for more than 2200 units and span a full spectrum of senior living and care options, including Active Independent Living, Assisted Living, Memory Care, and available, short-term Respite Care. TerraBella Senior Living is looking for a FT Concierge (RECEPTIONIST) with rotating weekends to join our community at Signal Mountain Senior Living. Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature. Responsibilities: Carries out telephone answering and reception duties as required. Takes complete messages with pertinent information and communicates messages to the intended recipient. Greets residents and visitors. Answers inquiries and gives directions. Collates brochures for the marketing department. Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff. Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary. Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc. Maintains and keeps desk and entry area neat and organized. Organizes, distributes mail to residents, Executive Director and Department Coordinators. Maintains resident forms for miscellaneous credits. Maintains adherence to all company personnel policies and established operating policies and procedures. Other duties as assigned. Qualifications: High school diploma or general education degree (GED) preferred. One to three years customer service experience and/or training; or equivalent combination of education and experience. Benefits: In addition to a rewarding career and competitive salary, TerraBella offers a comprehensive benefits package. Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. Thank you for your interest in TerraBella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. EOE D/V JOB CODE: 1005261

Job Description Growing property management company is in need of a Concierge based in Dallas, Texas! If you thrive in a team environment and like change and challenges, this will be your opportunity! Great support from management, growth opportunities, strong benefits offering and fun work environment! JOB SUMMARY: The Concierge should endeavor to provide excellent customer service to clients, residents, prospective residents, guests, and vendors. The Concierge is the face of the property and promote a sense of community. DUTIES AND RESPONSIBILITIES: Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to apartments. Resident Relations - Represents Company in a professional manner as the point of contact for our residents. Interact with residents in a professional and courteous manner. Responsible for maintaining a high degree of customer service and competency level in all resident interactions, whether over the phone or email, through formal written communication or in person. Assess the needs of residents and provide them with the appropriate community resources. Plan and coordinate recreational social activities/events in coordination with the onsite team as needed. Administrative - Answer phones and gives general information or re-directs to appropriate party. Answer inbound calls from residents to assist in answering questions about portal setup, renewals, and general concerns and issues. Conduct outbound calls to current residents to answer general questions or concerns. Accepts resident payments made in person at physical office location. Prepares renewal correspondence with residents and communicates renewal negotiations to manager. Obtain appropriate releases to interact with others on behalf of the resident. Maintain confidentiality appropriately. Monitor Notices to Vacate and contact residents who are moving due to being unhappy or an unknown reason. Proactively walk the community to ensure residents are in compliance with community policies as it relates to patios and balconies. If residents are not in compliance, issue notices to the resident in violation. Customer Service - Work with residents to resolve conflicts with neighbors. Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property. Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing onsite services to residents and the community. Develop a resource directory of these partnerships. Prepare and maintain log of resident issues and solution outcomes. Assist residents with resolution of lease violations under the direct supervision of the community manager. Forward complaints and documentation to the community manager for awareness and resolution. Acquire a broad knowledge of the community and the surrounding area. Monitor resident surveys in ResMan and follow up on all surveys. Team Support - Be an active member of the onsite team, working collaboratively with the community manager and other onsite staff to meet property needs and resolve resident problems. Manages service work orders in ResMan and communicates with the maintenance team to ensure work orders are completed in a timely fashion. General - Performs any additional duties assigned by manager or property supervisor. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Customer Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Service Orientation - Actively looking for ways to help people. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Time Management - Managing one's own time. Coordination - Adjusting actions in relation to others' actions. Speaking - Talking to others to convey information effectively. Writing - Communicating effectively in writing as appropriate for the needs of the audience. WORK ENVIRONMENT: This job operates in a professional office environment. This role generally requires 40+ hours per week with flexible work week that may include holidays or weekends. SCHEDULE: Part-Time; may include holidays and/or weekends. EDUCATION/TRAINING: High School diploma or equivalent required. Proficiency with Microsoft Office (Excel, Word, and Outlook) Minimum of 1-year experience in a customer service or administrative type role preferred SALARY: Depends On Experience

Job Description Join Our Team at Vitality Living as a Concierge at our Baypoint Village Community! Are you looking for a job where you can make a real difference? A career that allows you to positively impact the lives of others every single day? If so, we want YOU to be part of our mission to make the world a better place. At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be themselves but celebrated for it! Join us today and bring your individuality along! As a Vitality Living as a Concierge, you will impact lives as you: Manage reception desk continuously during assigned period and perform administrative duties Respond to residents' family members' questions and concerns and share important information with the Executive Director or Business Office Director as is appropriate Respond and appropriately handle emergency situations that may arise in a calm, professional manner Organize incoming mail and ensure that it is distributed to the appropriate person Attend and participate in onboarding and annual training, in-services and team member meetings as requested Perform other duties as assigned by Business Office Director Join us today if you meet the following requirements: Must be at least 18 years old High school diploma or GED Ability to speak effectively after groups of customers or team members of the organization Demonstrate ability to communicate effectively in English, both verbally and in writing Must have patience, tact, cheerful disposition and enthusiasm, as well as willing to handle residents based on whatever maturity level in which they are currently functioning Meet state or provincial health related requirements Some of our benefits include: 401k Job Details: PRN (as needed) Shift: Saturday 7 am - 3 pm Vitality Living is an equal opportunity employer where you can Be You, Be Vibrant, and Belong.

A concierge position requires a passion for people and dedication to providing superior customer service at all times within a luxury residential setting. The concierge position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. On a daily basis the concierge will interact with residents and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful concierge. Working as a FirstService Concierge means that your focus is to ensure the needs and requests of residents are met and that each resident has a memorable 5-star, community-living experience. The Concierge is expected to have an in-depth knowledge of the local area. Residents will approach the concierge with questions, seeking suggestions, and demanding problem resolutions. Often concierges will make reservations for restaurants, spas, shows and special events. Requests from residents can range from arranging transportation or providing directions. The concierge must make an effort to develop relationships with local business owners and VIPs in order to facilitate the fulfillment of resident requests. Your Responsibilities: * Demonstrates superior customer service at all times and a genuine desire to serve. * Warmly greets and directs residents and guests arriving to or departing from the property. * Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures. * Handles all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages; answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services (for example, dog walking). * Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience. * Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property. * Adheres to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations. * Adheres to company standards for resident and guest services. * Undertakes administrative tasks related to the Front Desk and back-of-house operations as requested. * Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction. * Maintains a professional demeanor and polished appearance at all times. * Assists in the training of concierge staff. * Follows safety procedures and maintains a safe work environment. * Performs other job-related duties as directed. Skills - Qualifications: * Education, Experience - Skills Requirements: * High school diploma or equivalency required. * A degree in hospitality management or business administration strongly desired. * Fluency in one or more foreign languages is also a plus. * Minimum of one year of high-end/luxury of hospitality or property management experience preferred. * Must possess excellent verbal and written communication skills. * Must possess strong organization skills with the ability to effectively manage multiple, competing priorities while remaining composed and professional. * Must be friendly, courteous, service-oriented, and enjoy working with a variety of people while maintaining professional distance from residents and guests. * Must be able to work independently with minimal supervision while acting with discretion and maintaining confidentiality. * Must be a team player with a strong work ethic. * Computer - Equipment Requirements: Proficiency in Microsoft Office and information system hardware/software required. Ability to type a minimum of 30 words per minute. Performs a wide variety of tasks using a computer and other electronic systems (e.g., key track, telephones, radios, television, monitors, etc.). What We Offer: As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple plans, including medical, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $20 - $24 / hour Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. #I-HR1 #LI-DNI Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_****************************. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_****************************; we will respond in accordance with Local Law 144, within 30 days.

Job Description Join Our Team at Vitality Living as a Concierge at our Vitality Living Frederica Community! Are you looking for a job where you can make a real difference? A career that allows you to positively impact the lives of others every single day? If so, we want YOU to be part of our mission to make the world a better place. At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be themselves but celebrated for it! Join us today and bring your individuality along! As a Vitality Living as a Concierge, you will impact lives as you: Manage reception desk continuously during assigned period and perform administrative duties Respond to residents' family members' questions and concerns and share important information with the Executive Director or Business Office Director as is appropriate Respond and appropriately handle emergency situations that may arise in a calm, professional manner Organize incoming mail and ensure that it is distributed to the appropriate person Attend and participate in onboarding and annual training, in-services and team member meetings as requested Perform other duties as assigned by Business Office Director Join us today if you meet the following requirements: Must be at least 18 years old High school diploma or GED Ability to speak effectively after groups of customers or team members of the organization Demonstrate ability to communicate effectively in English, both verbally and in writing Must have patience, tact, cheerful disposition and enthusiasm, as well as willing to handle residents based on whatever maturity level in which they are currently functioning Meet state or provincial health related requirements Some of our benefits include: Monthly and quarterly perfect attendance bonuses 401k Job Details: Part-Time Shift: Saturday shift 7 am - 7 pm. Must have open availability for Saturdays. Opportunity to pick up additional shifts. Vitality Living is an equal opportunity employer where you can Be You, Be Vibrant, and Belong.

A concierge position requires a passion for people and dedication to providing superior customer service at all times within a luxury residential setting. The concierge position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. On a daily basis the concierge will interact with residents and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful concierge. Working as a FirstService Concierge means that your focus is to ensure the needs and requests of residents are met and that each resident has a memorable 5-star, community-living experience. The Concierge is expected to have an in-depth knowledge of the local area. Residents will approach the concierge with questions, seeking suggestions, and demanding problem resolutions. Often concierges will make reservations for restaurants, spas, shows and special events. Requests from residents can range from arranging transportation or providing directions. The concierge must make an effort to develop relationships with local business owners and VIPs in order to facilitate the fulfillment of resident requests. Your Responsibilities: * Demonstrates superior customer service at all times and a genuine desire to serve. * Warmly greets and directs residents and guests arriving to or departing from the property. * Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures. * Handles all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages; answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services (for example, dog walking). * Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience. * Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property. * Adheres to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations. * Adheres to company standards for resident and guest services. * Undertakes administrative tasks related to the Front Desk and back-of-house operations as requested. * Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction. * Maintains a professional demeanor and polished appearance at all times. * Assists in the training of concierge staff. * Follows safety procedures and maintains a safe work environment. * Performs other job-related duties as directed. Skills & Qualifications: * Education, Experience & Skills Requirements: * High school diploma or equivalency required. * A degree in hospitality management or business administration strongly desired. * Fluency in one or more foreign languages is also a plus. * Minimum of one year of high-end/luxury of hospitality or property management experience preferred. * Must possess excellent verbal and written communication skills. * Must possess strong organization skills with the ability to effectively manage multiple, competing priorities while remaining composed and professional. * Must be friendly, courteous, service-oriented, and enjoy working with a variety of people while maintaining professional distance from residents and guests. * Must be able to work independently with minimal supervision while acting with discretion and maintaining confidentiality. * Must be a team player with a strong work ethic. * Computer & Equipment Requirements: Proficiency in Microsoft Office and information system hardware/software required. Ability to type a minimum of 30 words per minute. Performs a wide variety of tasks using a computer and other electronic systems (e.g., key track, telephones, radios, television, monitors, etc.). What We Offer: As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple plans, including dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $22.00 - $23.00 / hour Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. #I-HR1 #LI-DNI Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_****************************. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_****************************; we will respond in accordance with Local Law 144, within 30 days.

As an Overnight Concierge Associate, you'll be responsible for providing exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Assists with general concierge services and performs administrative clerical, Word and Excel document work. Walks the building premises as directed for monitoring purposes. Work Schedule: Thu-Fri: 3 PM-11 PM, Sat-Sun: 11 PM-7 AM Your Responsibilities: * Provides exceptional customer service. * Meets and greets residents; checks guests and service providers in/out. * Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. * Assists with general concierge services and performs administrative clerical, Word and Excel document work. * Walks the building premises as directed for monitoring purposes * Monitors and controls access to the building * Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary * Provides general concierge services as well as administrative clerical work when needed * Helps maintain a safe and secure environment throughout the building/property(s) * Walks the building premises as directed for monitoring purposes * Have the ability to understand and complete all required forms * May be assigned other duties by supervisor Skills & Qualifications: * Ability to manage multiple priorities * Demonstrates excellent customer service, communication and time management skills. * Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel. * Command of information system hardware/software is preferred * Good written and verbal communication skills * Strong customer service and interpersonal skills required * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Computer and peripherals, standard and customized software applications and tools, and usual office equipment. * Ability to quickly and easily navigate the property/building as required to meet the job functions * Ability to lift 30 - 50 lbs * Requires standing, sitting position for long periods of time, walking and occasional climbing when necessary * Handle, finger, grasp and lift objects and packages; must be able to reach with hands and arms * The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time * Must have the ability to detect auditory and/or visual emergency alarms * Occasional overtime may be required * Must have the ability to work extended/flexible hours, weekends, and attend Board meetings. Physical Requirements / Working Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Ability to quickly and easily navigate the property/building as required to meet the job functions * Ability to lift 30 - 50 lbs * Requires standing, sitting position for long periods of time, walking, and occasional climbing when necessary * Handle, finger, grasp, and lift objects and packages; must be able to reach with hands and arms * The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time * Must have the ability to detect auditory and/or visual emergency alarms * Occasional overtime may be required * Must have the ability to work extended/flexible hours, weekends, and attend Board meetings. Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts, and dust. The physical demands described within this document are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation: $19.00 - $21.00 per hour Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_****************************. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_****************************; we will respond in accordance with Local Law 144, within 30 days.

The Front Desk associate is the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision. and provide quality service to our customers. Your Responsibilities: * Greeting and directing residents, guests, and invitees * Monitoring and controlling access to the building * Handling deliveries and packages * Stands, greets, and engages residents; checks guests and service providers in/out * Monitoring the fire alarm emergency response system * Resolving and following up on all complaints/issues * Maintaining daily records and forms * Follows safety procedures and strives to maintain a safe work environment * Other duties as needed. Skills & Qualifications: * Critical thinking, problem solving, judgement and decision-making abilities are necessary. * Ability to maintain positivity and diplomacy in a fast-paced environment. * Excellent organization, motivation and interpersonal skills. * Critical thinking, complex problem solving, judgment and decision-making ability. * Excellent customer service skills * Ability to communicate and provide guidance. * Ability to read, analyze and interpret technical procedures, leases and/or regulations Physical Requirements: * Ability to work under usual office conditions. * Ability to work at a personal computer as well as be on the phone for extended periods of time. * Must be able to stand, sit, walk and occasionally climb. * The incumbent must be on call at all times and able to work extended and flexible hours and weekends as needed. * Physical demands include ability to lift up to 50 lbs. * Ability to detect auditory and/or visual emergency alarms. What We Offer: As a part-time non-exempt associate, you will be eligible for full supplemental benefits to include your choice of dental and vision. Compensation: $20 Hourly paid bi-weekly Schedule: Friday 11pm - 7am / Saturday 11pm -7am Disclaimer Statement The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_****************************. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_****************************; we will respond in accordance with Local Law 144, within 30 days.

As a Concierge, you will serve residents by providing exceptional information and services. The Concierge is responsible for creating the first impression of the community via telephone or in person for residents, families, and guests. The Concierge is also responsible for clerical duties, as needed with a professional and customer service demeanor. Compensation: $16-$17 per hour FirstService Residential will compensate the successful candidate per the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. Your Responsibilities: * Demonstrates excellent customer service and communication skills. * Provides services requested by making arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals, gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and services, medical services, and similar requests; reminding residents of schedules; providing support and assistance; running errands; personalizing services. * Identifies and clarifies residents' needs and desires; answers questions; gives directions and instructions; develops inventories of services. * Anticipates services required by ascertaining the mood and style of residents, identifying options, and developing itineraries. * Organizes social events and event planning and arranges services. * Helps residents establish accounts and schedules. * Improves services by obtaining and evaluating resident observations, opinions, and criticisms. * Maintains guest privacy and the organization's reputation by keeping information confidential. * Monitors and Controls Electronic Security Control Systems. * Responds to emergency situations in a timely and efficient manner. * Monitors and screens messages. * Controls access for authorized vendors to provide services within units of the building. * Updates job knowledge by participating in educational opportunities and maintaining personal networks. * Enhances department and organizational reputation by accepting and accomplishing new and different requests; and exploring opportunities to add value to job accomplishments. * Maintains daily logs, records, and forms. * Resolves and follows up on all complaints/issues. * Maintains a safe and secure environment throughout the building/property(s). * May be assigned other duties by the on-site property manager. * Other requirements may be assigned. Skills and Qualifications: * Demonstrates excellent customer service skills. * Is pleasant, courteous, and professional in demeanor including professional attire. Maintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individuals. * Knows when to call for assistance and keeps lines of communication open with his/her team members, supervisor, and security staff. * Provides a quality level of service to all customers - timely, thorough, responsive, and proactively teams with various company associates to improve customer service to incoming clients. * Represents the Company knowledgeably and credibly. Is positive and constructive in addressing problems. Actively promotes a positive image of the Company and its associates. * Represents the Company as able to meet a broad range of customer needs. Quickly refers customers to associates within the Company, using the various company systems for up-to-date information. * Demonstrates problem-solving abilities. * Takes ownership of problems until resolved and follows up to ensure customer satisfaction. * Demonstrates an ability to "Connect the Dots" and is resourceful in their ability to resolve customer issues and requests. * Ability to work under tight deadlines and consistently meet deadlines. * Demonstrates organizational skills and time management abilities; ability to independently prioritize daily workload. * Demonstrates excellent verbal and written communication skills. * Communicates clearly and effectively. * Matches the level of communication to the needs and sophistication of the listener. * Listens effectively. * Possesses sound technical skills. * Must be proficient with computer programs needed for the specific position including Connect, Jenark, Microsoft Outlook, Word, and Excel. * Must have a minimum typing speed of 30 WPM. * Develops and maintains solid working knowledge of procedures and policies relevant to the job. * Continually work to expand job knowledge & and skills. * Maintains and demonstrates a positive attitude. * Is optimistic in its approach to customers and able to remain focused on creating the best experience possible. * Possesses the ability to remain resilient and positive even when customer interactions are not pleasant. Bounces back from difficult interactions. * Addresses problems and issues constructively to find mutually acceptable and practical business solutions. * Works effectively with co-workers, clients, customers, and others by sharing ideas in a constructive and positive manner. * Motivates others around them and increases the sense of optimism within the team through their demeanor, actions, and communications. * Strong ethical practices. Education and Experience: * Must have a minimum of a GED or a High school diploma. Work Location: Las Vegas, NV Work Hours: Monday to Wednesday 3pm-11:30pm and Saturday to Sunday 7am-3:30pm What We Offer: * 10 company paid holidays * Medical, dental, vision * HSA and FSA * Company-paid life insurance and Employee Assistance Plan * Supplemental life, disability, accident, critical illness, hospital indemnity * Identity theft, legal services * Pet insurance * 401(k) with company match About us: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company, culture, and exciting career opportunities visit ************************************* Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check. Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_****************************. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_****************************; we will respond in accordance with Local Law 144, within 30 days.