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Client Manager jobs at Fiserv - 6681 jobs

  • Relationship Manager

    Fiserv 4.4company rating

    Client manager job at Fiserv

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Relationship Manager What does a successful Relationship Manager, Government do at Fiserv? The Government Solutions Relationship Manager is the lead salesperson for the Fiserv enterprise portfolio of payment processing solutions. This person will provide strategic and consultative management for a portfolio of existing and new clients in our government solutions vertical. As the strategic advisor to the client, you will be required to have an in-depth understanding of the client's business, goals, strategies and industry trends and directions as well as Fiserv solutions that address their requirements. This individual will be passionate about helping clients grow their business selling an enterprise set of innovative payment and technology solutions in complex client environments. What you will do: Expand existing accounts within an assigned portfolio for the organization's key or national, large complex customers below the global account level. Grow existing accounts within an assigned portfolio for the organization's key or national, large Government customers. Prospect and close new Government accounts within an assigned geography. This includes prospecting, owning the sales representative role in RFPs through to signing new client contracts. Develop, maintain, and build strong relationships with clients and will always represent the Fiserv values of embodying the highest ethical standards and treating others with dignity, respect, and genuine concern. What you will need to have: 7+ years of experience in sales and/or relationship management functions. Bachelor's degree or an equivalent combination of educational background, related experience and/or military experience. What would be great to have: Extensive experience in long sales cycles with C-Level (CEO, CFO, COO) engagement. Fundamental understanding of solution selling with a track record of building trusted advisor relationships at senior levels. Strong planning skills: develop, execute, and continuously refine account strategies. Proficient in eCRM tools for tracking and reporting pipeline, with a focus on achieving sales targets. Ability to lead and develop account strategies aligned with client growth plans, budget, and project timelines. Exceptional influencing and negotiation skills. Experience working in dynamic, matrix environments, particularly within the Acquiring and Payments Industry. Preferred background in Government and Public Sector; tangible results in previous sales roles and product management experience. Important information about this role: You will be required to travel up to 50% of the time. This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: Fuel Your Life program to support physical, financial, social, and emotional well-being Paid holidays and generous time away policies No-cost mental health support through Employee Assistance Programs Living Proof program to recognize your peers' extra effort with points used for rewards Eight Employee Resource Groups to foster a collaborative culture Unparalleled professional growth with training, development, and internal mobility opportunities Retirement planning and discounted shares with the Employee Stock Purchase Plan Medical, dental, vision, life, and disability insurance options available day one Tuition assistance and reimbursement program Paid parental, caregiver, and military leave #LI-JF1 . Salary Range $71,400.00 - $151,900.00 These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island and Washington. Pay ranges for employees in other states may differ. For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
    $71.4k-151.9k yearly Auto-Apply 9d ago
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  • Director of Client Success: Scale Revenue & NRR Remote

    Greater Giving, Inc. 3.7company rating

    San Diego, CA jobs

    A leading technology firm in California is seeking a Client Success Leader to manage a team and drive performance against key KPIs. Responsibilities include coaching managers, forecasting renewals, and engaging with senior clients. The ideal candidate will have extensive experience in client success and a proven track record in managing teams. A competitive compensation package starting at $145,000, plus benefits, is offered. This position is eligible for remote hiring anywhere in the USA. #J-18808-Ljbffr
    $145k yearly 5d ago
  • Senior Customer Success Manager - Cybersecurity, Remote

    Proofpoint 4.7company rating

    San Francisco, CA jobs

    A leading cybersecurity firm in San Francisco is looking for a Senior Customer Success Manager to guide customers in realizing the value of their purchases. This role involves direct interaction with customers and requires strong communication skills and a technical understanding of cybersecurity. Ideal candidates will have a background in customer-facing roles and a hands-on approach to improving customer satisfaction. This position offers a competitive salary and a flexible work environment. #J-18808-Ljbffr
    $125k-169k yearly est. 3d ago
  • Senior Customer Success Manager

    Adobe Systems Incorporated 4.8company rating

    New York, NY jobs

    Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! We are hiring a Senior Customer Success Manager to join our Digital Media team. In this role, you will work with our customers to build strong partnerships, drive adoption of our emerging solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness, and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a steadfast dedication to making our customers successful. We hire multifaceted, passionate, and creative individuals who thrive in fast paced environments. What You'll Do: * Be accountable for Customer's overall success with Adobe, including renewal readiness, utilization of Adobe solutions, customer health, and satisfaction * Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. * Collaborate with senior level account collaborators to efficiently implement the customer's strategy and roadmap. * Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals. * Inspire innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process. * Identify Customer risk, and partner with the Adobe ecosystem team to establish and carry out risk mitigation and improvement strategies. * Serve as the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem. * Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer's success. What you need to succeed: * Bachelor's Degree and/or relevant work experience * 10+ years of related experience in technology success or services (Customer Success, Consulting, Business Development, client-side experience, etc.) * Passion for driving customer success and measurable outcomes * Shown effectiveness handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level * Exceptional interpersonal, presentation, and communication skills, both verbal and written * Ability to prioritize, multi-task, and perform under pressure * Strong communication and social skills, with the ability to navigate and mediate conflict and cultivate joint partnerships * Existing knowledge of software in digital marketing and/or digital media space * Expert at Program Management within large organizations, helping to inspire change across groups by engaging key partners * Validated experience with account planning & customer success plans * Effective at leading executive C-level discussions, presentations, meetings, and workshops * Flexibility to travel (approx. 20%) Get to know the team: With Adobe's rich heritage in content creation tools, Adobe is uniquely positioned to deliver an integrated workflow from content creation to monetization. Ultimately, designers, developers, marketers, advertisers, and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools, enabling the delivery of the right content to the right audience at the right time, regardless of the channel. If you're looking to make an impact, Adobe's the place! Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the substantial benefits we offer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on 'Best Companies' lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In New York, the pay range for this position is $161,700 - $234,150 In Illinois, the pay range for this position is $149,400 - $216,300 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.
    $161.7k-234.2k yearly 8d ago
  • Senior Customer Success Manager

    Adobe Systems Incorporated 4.8company rating

    Atlanta, GA jobs

    Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! We are hiring a Senior Customer Success Manager to join our Digital Media team. In this role, you will work with our customers to build strong partnerships, drive adoption of our emerging solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional Adobe ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness, and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a steadfast dedication to making our customers successful. We hire multifaceted, passionate, and creative individuals who thrive in fast paced environments. What You'll Do: * Be accountable for Customer's overall success with Adobe, including renewal readiness, utilization of Adobe solutions, customer health, and satisfaction * Act as the main point of contact throughout the Customer post-sales lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. * Collaborate with senior level account collaborators to efficiently implement the customer's strategy and roadmap. * Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals. * Inspire innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process. * Identify Customer risk, and partner with the Adobe ecosystem team to establish and carry out risk mitigation and improvement strategies. * Serve as the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem. * Lead ongoing initiatives that help continuously improve our approach and effectively secure our customer's success. What you need to succeed: * Bachelor's Degree and/or relevant work experience * 10+ years of related experience in technology success or services (Customer Success, Consulting, Business Development, client-side experience, etc.) * Passion for driving customer success and measurable outcomes * Shown effectiveness handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level * Exceptional interpersonal, presentation, and communication skills, both verbal and written * Ability to prioritize, multi-task, and perform under pressure * Strong communication and social skills, with the ability to navigate and mediate conflict and cultivate joint partnerships * Existing knowledge of software in digital marketing and/or digital media space * Expert at Program Management within large organizations, helping to inspire change across groups by engaging key partners * Validated experience with account planning & customer success plans * Effective at leading executive C-level discussions, presentations, meetings, and workshops * Flexibility to travel (approx. 20%) Get to know the team: With Adobe's rich heritage in content creation tools, Adobe is uniquely positioned to deliver an integrated workflow from content creation to monetization. Ultimately, designers, developers, marketers, advertisers, and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools, enabling the delivery of the right content to the right audience at the right time, regardless of the channel. If you're looking to make an impact, Adobe's the place! Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the substantial benefits we offer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on 'Best Companies' lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $135,200 -- $234,150 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In New York, the pay range for this position is $161,700 - $234,150 In Illinois, the pay range for this position is $149,400 - $216,300 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more. Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call **************.
    $161.7k-234.2k yearly 8d ago
  • Strategic FS Banking Client Director - Remote

    Pegasystems, Inc. 4.0company rating

    Boston, MA jobs

    A leading software firm is seeking a Client Director for the FS Banking sector. This role requires a strong sales leadership background and the ability to manage strategic accounts effectively. Ideal candidates will possess over 8 years of sales experience and a proven track record in closing complex deals. The Client Director will spearhead account planning, nurture relationships with key stakeholders, and ensure customer satisfaction. This position enables remote work flexibility, along with competitive compensation and benefits. #J-18808-Ljbffr
    $96k-120k yearly est. 3d ago
  • Senior Director of Consulting and Client Relations

    Aristotle 4.5company rating

    Washington, DC jobs

    Aristotle is seeking a Senior Director of Consulting and Client Relations to join our Professional Services Division. This role leads strategic campaign initiatives, manages high-profile clients, and drives division-wide growth. Responsibilities include overseeing multiple projects, ensuring operational excellence, and shaping long-term strategy in collaboration with senior leadership. Candidates should bring extensive experience in corporate or trade association settings, with a focus on Political Action Committees (PACs), advocacy programs, or related fields. Strong leadership, collaborative skills, and a proven record of advancing client success are essential. Responsibilities Oversee portfolio of client accounts alongside senior staff ensuring delivery of high-quality consulting services. Collaborate with the political consulting division, including working with team account managers on day-to-day deliverables for client portfolio. Develop and implement campaign strategies, ensuring projects are executed on time, within budget, and to the highest standard. Build and maintain strong relationships with clients, serving as a primary point of contact for political consulting engagements. Collaborate with senior leadership to identify new business opportunities and develop client proposals. Analyze political, electoral, and fundraising data to provide actionable insights to clients and internal teams. Monitor and analyze key performance metrics to track campaign progress against goals and identify areas for improvement. Stay current on political trends, election laws, and best practices in political consulting, and share knowledge and insights with the team. Salary Range: $100k-$175k/year Qualifications Bachelor's degree in political science, public administration, or a related field; advanced degree preferred. 7-9 years of experience in political consulting or a related field political consulting, PAC management, advocacy, or a related field, with demonstrated success managing campaigns and client relationships. Proven ability to manage multiple client engagements while effectively collaborating across the organization to align resources and drive results. Exceptional communication, presentation, and interpersonal abilities; able to build rapport with clients and internal stakeholders alike. Strategic thinker with a results-oriented mindset and the ability to make data-driven decisions. Strong project management skills, with the ability to manage multiple campaigns simultaneously and deliver results on time and within budget. High proficiency with Microsoft O365 (PowerPoint, Word, Excel, Power BI, OneNote), design software, and similar technology tools a plus. Familiarity with Aristotle 360 beneficial but not required All positions are Full-Time, with competitive compensation, medical benefits, paid vacation, 401k plan and stock options. Casual dress code and a non-corporate atmosphere make this a fun place to work and learn in a team environment. Please visit our website at Aristotle.com. #J-18808-Ljbffr
    $100k-175k yearly 5d ago
  • Director, Political Campaign Strategy & Client Relations

    Aristotle 4.5company rating

    Washington, DC jobs

    A consulting firm in Washington, D.C. seeks a Senior Director of Consulting and Client Relations to lead strategic initiatives and manage high-profile clients. The ideal candidate will have 7-9 years of experience in political consulting or PAC management, excel in communication and project management, and drive success in client relationships. This full-time position offers competitive pay and benefits in a casual work environment. #J-18808-Ljbffr
    $129k-174k yearly est. 5d ago
  • Client Partner | Enterprise Platform Sales

    Aera Technology 4.4company rating

    Boston, MA jobs

    Aera Technology is a pioneer in the growing category of Decision Intelligence - the technology to digitize, augment, and automate decision-making processes with AI and machine learning. Through our AI decision automation platform, Aera Decision Cloud, we are helping the best-known brands in the world make smarter, faster decisions. Privately-held and VC-funded, we have a global team of over 400 Aeranauts - and we're growing. We deliver Decision Intelligence innovation and services that enable enterprises to automate and scale decision making with accuracy and speed. We continue to be the trusted choice of market leaders for our proven ability to generate value and unlock opportunities that were previously unattainable. The ideal candidate will be based out the Boston area. Responsibilities Identify new business (Hunting) by identifying, qualifying, and closing new SaaS opportunities Meet and exceed quarterly and annual sales ACV bookings targets Develop and maintain strong relationships with key decision makers Actively seek out new business opportunities to develop pipeline Stay current on industry trends and market developments Work closely with cross-functional teams to ensure seamless sales processes and successful transition to client implementation About You Must be based in the Boston Metro area A player with 5+ years experience serving large enterprise customers Experience in industrial verticals (e.g. manufacturing, chemicals) with a focus on the following domains: Supply Chain / Planning / Data Analytics Solid track record in either management consulting or enterprise software sales, with successful engagements with the C-suite, account development and net new sales Excellent communication, presentation, negotiation, and interpersonal skills Ability to work in a fast-paced, dynamic, high-growth environment and meet tight deadlines Bachelor's degree in Business or a related field Nice to Have Strong understanding of the chemicals and/or manufacturing industries Network of contacts in the field Background in Data Analytics / Planning / ML/AI a definite plus Supply Chain or Finance experience a plus $180,000 - $200,000 a year Compensation for this position is a maximum salary of $200,000 cash + 10% commission on all NNARR (uncapped) + Meaningful equity. If you share our passion for building a sustainable, intelligent, and efficient world, you're in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series C start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let's build this! Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, Aera Technology will consider for employment qualified applicants with arrest and conviction records. Benefits Summary At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You'll find comprehensive medical, vision and dental plans, a 401K plan, flexible paid time off, remote work reimbursement, generous parental leave, and much more. We offer unlimited access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you're working from the office, you'll also have access to a fully-stocked kitchen with a selection of snacks and beverages.
    $180k-200k yearly 8d ago
  • Director of Client Success

    Greater Giving, Inc. 3.7company rating

    San Diego, CA jobs

    Client Success Leadership & Team Management Lead, coach, and scale a Client Success organization consisting of 4 direct‑report managers and their teams Set clear expectations, success metrics, and accountability across all management layers Drive leadership development, performance management, and succession planning within the team Revenue & KPI Ownership Own and drive performance against key Client Success KPIs, including: Net Revenue Retention (NRR) Customer Churn CSQL (Customer Success Qualified Leads) Renewals Account Relationship Health Forecast renewals and expansion revenue with accuracy and consistency Proactively identify renewal risk and implement mitigation and recovery plans Client Relationships & Executive Engagement Serve as executive sponsor for strategic and high‑value accounts Strengthen senior‑level relationships to ensure long‑term partnerships and customer advocacy Ensure consistent, value‑driven engagement across the entire client journey Cross‑Functional Collaboration Partner closely with Sales, Account Management, Product, and Support to align on client outcomes Support expansion strategy through strong collaboration on CSQL generation and opportunity execution Champion customer feedback internally to influence product roadmap and service improvements Operational Excellence & Scale Establish and optimize Client Success processes, playbooks, and systems Build scalable frameworks for onboarding, adoption, renewals, and expansion Leverage data and reporting to monitor customer health, performance trends, and team effectiveness Qualifications & Experience Required 8-12+ years of experience in Client Success, Account Management, or Customer Experience 3-5+ years of people management experience, including management of managers Demonstrated ownership of NRR, churn reduction, renewals, and expansion revenue Strong executive presence with experience managing senior customer stakeholders Proven ability to align Client Success initiatives with broader revenue goals Preferred Experience in B2B, SaaS, or recurring‑revenue business models Strong partnership experience with Sales and revenue leadership Familiarity with CRM and Client Success platforms (Salesforce, Gainsight, Totango, Catalyst, etc.) Experience scaling Client Success teams in growth‑stage organizations Key Success Indicators Increased Net Revenue Retention and reduced churn Predictable, on‑time renewals with minimized risk Strong CSQL contribution to expansion pipeline Healthy, long‑term customer relationships at the executive level Engaged, high‑performing managers and teams $145,000 + Variable Compensation The above represents the expected base salary range for this job requisition. Ultimately, in determining your base pay, we'll consider your location, experience, and other job-related factors. The compensation model also allows for additional variable compensation, which may be later used to offset any wage advancements. Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: **************************************************************** Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. This position is eligible to be considered for remote hiring anywhere in the USA. #LI-Remote #J-18808-Ljbffr
    $145k yearly 5d ago
  • Senior Client Partner, Private Equity

    Catalant 4.2company rating

    Boston, MA jobs

    Catalant is the pioneer of Consulting 2.0, giving the world's leading companies on-demand access to a community of highly vetted independent consultants and former operators. From individual consultants to full project teams, we deliver the right expertise to solve our clients' most important challenges. Our clients include more than 30% of the Fortune 500, top private equity firms, and global consultancies, all seeking a more flexible, cost-effective way to get high-impact work done. We've reimagined consulting for today's world: it's digitally enabled, fit-for-purpose, and designed to deliver outcomes, not just hours. Our proprietary platform powers our ability to connect companies with Catalant Experts and Teams who've solved similar problems before. Backed by world-class venture investors, we're building the team that will take Catalant and the future of consulting to the next level. Senior Client Partner - Private Equity Catalant is seeking a senior-level Client Partner to drive growth and build lasting partnerships within our Private Equity vertical. In this high-impact role, you will manage a portfolio of named accounts, including top-tier Private Equity firms and their portfolio companies. This is more than a sales role, it\u2019s a strategic leadership opportunity to position Catalant as a mission-critical partner in enabling transformation across investment lifecycles. You'll work directly with Deal Partners, Operating Partners, and C-suite executives to shape and deliver customized consulting solutions that accelerate value creation. With full ownership of your book of business, you\u2019ll be involved from end-to-end client engagements to ensure the project is going smoothly, sell follow on work, and expand the client relationship. This role is ideal for a seasoned sales or client development professional who deeply understands the Private Equity ecosystem and thrives in complex, high-stakes environments. Location: We're looking for a candidate based in either the Greater Boston or NYC area to align with client needs and team collaboration expectations. What you\'ll do Act as a Strategic Advisor: Serve as a trusted partner to senior leaders at Private Equity firms and their portfolio companies, understanding their unique investment theses, value creation plans, and operational priorities. Drive Executive Engagement: Cultivate strong relationships with key stakeholders including Deal Partners, Operating Partners, and C-level executives across functions such as Strategy, Operations, Technology, and Procurement. Design High-Impact Solutions: Build tailored consulting and expert talent solutions that address the most pressing challenges facing PE clients and portcos - from diligence to post-acquisition transformation. Own the Full Sales Cycle: Lead all phases of the engagement, from proactive opportunity identification and consultative selling to negotiation, onboarding, and expansion. Leverage Deep Internal Expertise: Collaborate closely with Catalant's expert network and internal teams to ensure clients receive best-in-class talent, thought partnership, and outcomes. Manage Complex Stakeholder Networks: Develop and execute account plans that align Catalant's capabilities with client priorities and evolve over time to drive growth and retention. Track and Extend Value: Monitor ongoing engagements, ensure satisfaction, and uncover opportunities for additional value through project extensions and adjacent use cases. What you\'ll bring Experienced Professional: 15+ years in consulting, enterprise client management, or professional services, with at least 3+ years in a sales or business development role. Private Equity Sales Experience: Demonstrated success selling into or advising Private Equity firms and portfolio companies. You understand the deal lifecycle, the speed of execution, and the strategic mindset required. Enterprise Relationship Builder: Proven ability to engage and influence stakeholders at all levels, (but especially senior leadership) with a consultative, value-first approach. Commercially Savvy: You've built and managed a multi-million-dollar book of business, with a track record of growing strategic accounts and closing complex deals. Communications Pro: Exceptional communicator with strong executive presence, able to craft and deliver compelling narratives in person, virtually, and in writing. Entrepreneurial Mindset: Thrive in a fast-paced, results-oriented environment. You're self-motivated, adaptable, and passionate about helping clients succeed. Benefits At Catalant, we strive to offer a work environment where employees can bring however much of their full, authentic self as they desire. With this in mind, we are happy to offer our employees: Flexible paid time off 13 company holidays + a week off from Christmas through New Years Twelve weeks of paid parental leave regardless of how you choose to grow your family Generous health insurance coverage as well as optional vision and dental 401k to save for retirement Pre-tax commuter and flexible spending accounts A lifestyle spending account to be used towards cell phone, internet, commuting, and learning & development Wellness stipend for your mental, emotional, or physical wellbeing needs and support Work from Home stipend Equal Employment Opportunity Policy Catalant is proud to be an equal opportunity workplace. Catalant makes employment decisions on the basis of merit and business objectives and does not discriminate against applicants or employees on the basis of age, race, color, religion, national origin, ancestry, gender (including gender nonconformity and status as a transgender individual), sexual orientation, pregnancy, marital status, military or veteran status, qualified physical or mental disability, genetic condition or predisposition, or any other status protected by law. All Catalant employees are prohibited from engaging in any form of discrimination. We have a flexible hybrid work model, where employees local to our Boston headquarters come into our office on a flexible basis, and other employees are fully remote. We are hiring and conducting interviews and onboarding either virtually or in person if local to Boston, depending on what makes most sense based on the specific candidate and new hire. Talk to our People Team to learn more! #J-18808-Ljbffr
    $130k-196k yearly est. 4d ago
  • Core Sales, Relationship Manager - Financial Solutions

    Bloomberg 4.8company rating

    New York, NY jobs

    Description & Requirements Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our employees across more than 150 locations around the world, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are. The Bloomberg Financial Solutions department is at the forefront of ensuring success for our customers and employees alike. Our team comprises several key pillars: sales, service, operations, culture and brand. As a department, we are united by a common goal: We create meaningful relationships with clients by understanding their needs and delivering exceptional end-to-end support from sales and implementation, through their ongoing relationship with Bloomberg. Our Team We're Bloomberg. We sit at the heart of the financial markets, from the largest sell-side institutions right through to the two-person hedge fund - we're an integral part of the financial market's workflow in every corner of the world. We provide our users with up to the millisecond market moves and analytics as well as connecting them with their counterparts and the wider community of 350,000 Bloomberg Terminal subscribers. Our Sales teams are industry renowned for their subject matter expertise and platinum service levels. You'll have industry renowned training, not just when you join us, but continually throughout your career here. Just like we invest in our products, we invest in our people. It gives us the edge. What's the role? Bloomberg is hiring for a new Relationship Manager position. This job is the perfect mix of established accounts looking to further partner with us and prospects that present new opportunities! You will be responsible for developing deep and trusted relationships with clients, understanding their workflow and technology, successfully manage relationships with C-Suite and drive enterprise revenue strategies. Your experienced consultative approach should uncover opportunities and expand our partnerships while at the same time increasing our clients overall operating efficiency. You will be up to date with the latest trends and business initiatives within our client base. Your sales skills, dedication and motivation will allow us to maximize short- and long-term sales opportunities and mitigate risks to our existing revenue. We will trust you to: Utilize your strong product knowledge, technical skills, and market knowledge to generate revenue from our terminal business and broader technology and data suite Demonstrate sales creativity by combining our offerings or looking to create new unique offerings which present a strong return on investment for the firm Forge relationships with prospects in the region in order to expand the Bloomberg footprint and secure new business revenue Develop an in-depth knowledge of what your customers do at all levels of their business. This will include Bloomberg terminal users, and other stakeholders who leverage our broader technology and data suite Articulate the features and benefits of Bloomberg enterprise level products in detail, so that you can act as a consultative partner for your customers Show an exceptional knowledge of our core Bloomberg Terminal products and how workflows apply to specific customer groups and industry types Credibly position our analytics, data, and product solutions in the context of the developing financial markets and changing technology landscape Contribute innovative ideas that anticipate and address client needs Collaborate internally to implement and execute value-added solutions Participate actively in new projects that drive departmental and firm-wide initiatives and goals Seek out additional ways to demonstrate leadership and make an impact, such as mentoring, involvement in training, running campaigns, and active involvement in product enhancement You'll need to have: 2+ years of sales experience Proven consultative sales skills, including competitive market research, lead generation, prospecting, business development and closing sales Proven ability to manage multiple complex sales engagements concurrently Experience in building and maintaining client relationships both externally and internally Outstanding presentation, training, and communication skills The ability for regular travel What's It Like To Work Here? We work hard. We are ambitious and set ourselves tough business goals. We are a meritocracy where everyone has a voice - not a job title. Working with people you trust, respect, and can collaborate with is more important than titles or position. Things move fast, and we want people who will enjoy working in this environment and feed off the energy. But it isn't all about work. Giving back is one of our core values, and there are many ways to get involved in philanthropic initiatives from helping local school kids with their reading to helping clean up local parks and waterways. Salary Range = 115000 - 185000 USD Annually + Benefits + Bonus The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.
    $129k-203k yearly est. 8d ago
  • Client Director - FS Banking

    Pegasystems, Inc. 4.0company rating

    Boston, MA jobs

    Client Director - FS Banking Job Category: Sales Meet Our Team: Join our disruptive evolution of the software industry as a Strategic Client Director. Every business/industry/company is looking to modernize the way they work. As the recognized industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly customer-centric. Responsibilities Proactively lead a joint company-strategic account planning process to develop mutual performance objectives, financial targets, and critical milestones for a one year, eighteen month and three-year period. Manage hire, train, and mentor new and existing Sales Executives (Account Executives and Client Success Managers). Represent the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers' needs and expectations are met by the company. Establish productive, professional relationships with key executives in assigned customer accounts. Coordinate the involvement of all cross-functional resources, including support, service, and multi-level management resources, in order to meet account performance objectives and customers' expectations. Who You Are You have a successful track record of selling software and have progressed into sales leadership. You have a good foundation in pipeline development, strategic planning, account management, forecasting and consistent achievement of defined sales quota within the MEDDPICC selling approach. You are able to command the attention and influence your customer's thinking to quickly gain credibility and build strong multi-level relationships based upon adding value as opposed to appeasing immediate tension with a short-term solution. You create constructive disruption, helping customers to understand the urgency and impact of a new behaviour, and then proactively guide them through the change. You guide transformation in the account through innovative thinking and introducing initiatives, which satisfy customer needs and company goals, ensuring their relevance and competitiveness in the digital market. What You've Accomplished BA/BS degree or equivalent work experience. 8-12+ years of FS sales experience. Complex deal navigation accustomed at closing international business. In-depth knowledge of and proficiency in relationship selling of complex software solutions. Leadership both directly and virtually. Accomplished in selling software solutions within a specific vertical market. Ability to actively listen, hear and understand what is said and not said, and comprehend the meaning and intent. Ability to negotiate and explore alternatives and positions to reach outcomes that gain support and acceptance by all parties. Ability to persuade and influence, using appropriate interpersonal styles and communication methods to gain acceptance of thoughts, plans, activities, services and products. Pega Offers You Gartner Analyst acclaimed technology leadership across our categories of products Continuous learning and development opportunities An innovative, inclusive, agile, flexible, and fun work environment Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Base salary range for this role is 169,500 - 263,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives. The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage. Job ID: 23121 It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law. *************************************************************** #J-18808-Ljbffr
    $135k-171k yearly est. 3d ago
  • Head of Customer Success, North America Sunnyvale, CA , USA

    Egain Corporation 4.3company rating

    Sunnyvale, CA jobs

    eGain is the leader in AI knowledge management platforms for enterprises, powering generative AI transformation at some of the world's most complex organizations-from JPMorgan Chase and the Internal Revenue Service to Veterans Affairs, Liberty Mutual, and Florida Blue. We provide the trusted, governed knowledge infrastructure that enables our customers to deliver AI ROI at scale, centered on customer operations and customer engagement. When enterprises need their AI investments to drive real business outcomes in how they serve and engage customers, they turn to eGain. The Opportunity We're at an inflection point. Our platform is proven, our customers see tremendous value in their customer operations, and we're sitting on 2/3 of our business and our highest growth potential right here in North America. But we have a strategic challenge to solve: while we're deeply successful within our operational sandboxes, we're not yet driving the broader AI transformation conversation at the C-suite level. We need a Head of Customer Success for North America who can change that trajectory-someone who can elevate our relationships from successful implementations to strategic partnerships that shape our customers' entire AI agenda, particularly around customer engagement and operations where AI ROI is most tangible and measurable. The Role As Head of Customer Success for North America, you will own the strategic expansion and deepening of our most important customer relationships. This isn't traditional customer success focused on adoption metrics and renewals. This is about becoming a trusted advisor to CXOs, connecting our knowledge infrastructure capabilities to their customer engagement transformation imperatives, and positioning eGain as essential to how they think about scaling AI to deliver measurable ROI across their customer operations. You'll work with customers operating in highly regulated, high-complexity environments where getting AI right in customer-facing scenarios isn't optional-it's existential. Your ability to speak their language, understand their constraints around customer data and compliance, and articulate how trusted, governed knowledge infrastructure enables (rather than constrains) their ability to deliver AI ROI at scale will be critical. What You'll DoStrategic Relationship Building Systematically elevate our customer relationships from operational sponsors to C-suite stakeholders (Chief Customer Officer, Chief Experience Officer, CIO, CDO, CTO, Chief AI Officer) Create and execute account expansion strategies that position eGain at the center of customers' customer engagement and AI transformation roadmaps Build executive alignment around the criticality of trusted knowledge infrastructure for delivering AI ROI at scale in customer operations Customer Success Leadership Own North American customer outcomes, expansion, and retention across our enterprise portfolio Build and scale a customer success organization capable of supporting complex, regulated enterprises Define success metrics that balance operational excellence with strategic relationship depth and demonstrated AI ROI AI ROI and Customer Engagement Advisory Engage CXOs in substantive conversations about how to achieve measurable AI ROI in customer operations and engagement Translate technical concepts around knowledge infrastructure, governance, and compliance into business outcomes: reduced handle time, improved CSAT, increased automation rates, and customer lifetime value Serve as a thought partner on how to operationalize AI at scale in customer-facing functions where trust, accuracy, and consistency directly impact customer experience and business results Cross-Functional Collaboration Partner closely with Sales to identify expansion opportunities and support enterprise deals Work with Product to ensure customer insights shape our roadmap for customer engagement use cases Collaborate with Marketing on customer advocacy, case studies, and thought leadership around AI ROI in customer operations Develop deep expertise in how our target customers are approaching customer engagement transformation and measuring AI ROI Understand the regulatory, compliance, and operational dynamics in customer operations across industries like financial services, government, healthcare, and insurance Position eGain ahead of market shifts in customer engagement technology and AI deployment Who You AreAI-Native Thinker with Customer Operations Expertise You naturally think in terms of AI transformation in customer engagement and operations, not just software implementation You understand why trusted knowledge infrastructure is the foundation for delivering AI ROI at scale in customer-facing scenarios-and can articulate this to any audience You're curious about where generative AI is heading in customer engagement and how governance, compliance, and trust will shape enterprise adoption in customer operations Executive Presence You can walk into a room with a Chief Customer Officer, Chief Experience Officer, or Chief AI Officer and immediately add value to the conversation about customer engagement strategy You have the gravitas and communication skills to be taken seriously by senior leaders at Fortune 500 companies You're comfortable translating between technical depth, customer operations metrics, and business impact Strategic Yet Tactical You see the big picture-where a customer relationship should be in 18 months and what AI ROI looks like at scale-but you're also willing to roll up your sleeves today You can build an account strategy tied to customer engagement outcomes and then execute the details to make it happen You balance long-term relationship building with near-term business outcomes and demonstrable ROI Intellectually Curious and Hungry You're energized by complex problems and sophisticated customers You read, learn, and seek to understand how AI is reshaping customer engagement and operations You're not satisfied with the status quo-you want to build something significant Requirements 10+ years of experience in customer success, account management, or consulting roles serving enterprise customers, ideally with focus on customer operations, contact centers, or customer experience Proven track record of building and managing C-suite relationships at large, complex organizations Deep understanding of AI/ML, customer engagement technology, and the unique challenges of deploying AI in customer-facing operations within regulated industries Experience in at least one of our core verticals: financial services, government, healthcare, or insurance Demonstrated ability to think strategically about AI ROI while executing tactically Exceptional communication and presentation skills with ability to discuss both technology and business outcomes Must be located in or willing to relocate to the San Francisco Bay Area This role is based in our Sunnyvale, CA headquarters and requires five days per week in-office presence Position requires approximately 50% travel to customer sites across North America Why This Role Matters The future of customer engagement depends on AI that actually delivers ROI. Our customers are dealing with millions of customer interactions, regulatory requirements around customer data, and business-critical moments where poor AI performance directly impacts revenue and brand reputation. The companies that figure out how to scale AI responsibly and effectively in customer operations will win their markets. The ones that don't will fall behind. You'll be at the center of that transformation, helping some of the world's most important organizations achieve measurable AI ROI in how they serve and engage their customers. If you're intellectually curious, strategically minded, and excited about shaping how enterprises think about AI infrastructure for customer operations, this is your opportunity. Our Hiring Process is “Easy with eGain”Step 1 Aptitude section - this is a GRE style test (60 minutes or less) Functional section - this is a take-home test Step 2 Panel interview (in-person at eGain Sunnyvale office) To Apply Email your resumé to **************** with the position title “Head of Customer Success, NA” in the email subject and a brief note explaining why you're the right person to help eGain break through to the C-suite at our most important customers and drive the conversation around AI ROI at scale in customer engagement. Compensation Please note that the compensation package can vary based on the candidate's qualifications and experience level. #J-18808-Ljbffr
    $133k-185k yearly est. 3d ago
  • AWS Client Executive, Automotive and Manufacturing

    Amazon.com, Inc. 4.7company rating

    Chicago, IL jobs

    About the Role. As AWS continues to rapidly grow, we seek an exceptional L 7 Client Executive to own and drive the strategic relationship with one of our most transformational enterprise customers. In this role, you will serve as the single-threaded AWS, Executive, Solutions Architect, Leadership, Manufacturing, Automotive, Business Services
    $107k-171k yearly est. 8d ago
  • AWS Client Executive, Automotive and Manufacturing

    Amazon.com, Inc. 4.7company rating

    Chicago, IL jobs

    About the Role As AWS continues to rapidly grow, we seek an exceptional L7 Client Executive to own and drive the strategic relationship with one of our most transformational enterprise customers. In this role, you will serve as the single-threaded leader and "CEO" of the account, orchestrating all aspects of the customer relationship while leading a matrixed AWS OneTeam to deliver exceptional outcomes and accelerated business growth. This is a unique opportunity to combine deep customer relationship leadership with people management responsibilities, driving both strategic transformation and team development. You will establish and maintain C-suite and Board-level relationships, architect long-term innovation strategies, and lead a dedicated team focused on helping our most strategic customer build and deliver innovative solutions leveraging the full breadth of AWS services. Primary Function Lead and grow the overall relationship with a major strategic transformation account by: Serving as the single-threaded leader with complete accountability for customer outcomes and AWS growth Leading strategy development and execution across the entire customer organization Managing and developing a matrixed AWS OneTeam including Account Managers, Solutions Architects, Specialists, Technical Account Managers, and Professional Services resources Driving customer transformation initiatives that deliver measurable business impact Key job responsibilities Strategic Account Leadership Develop and execute comprehensive multi-year customer success and growth strategies aligned with customer business objectives and AWS priorities Own global go-to-market strategy across all customer buying centers, business units, and geographies Establish and maintain executive relationships at C-suite, CEO, and Board levels with gravitas and executive presence Drive customer innovation through strategic initiatives leveraging emerging AWS services and capabilities Coordinate complex, multi-center selling motions across infrastructure, application, and business transformation opportunities Lead monthly business reviews tracking sell-to performance, sell-through execution, and relationship health People Leadership & Team Development Directly manage and develop a core team of AWS professionals dedicated to the strategic account Provide coaching, mentorship, and career development for team members Conduct performance management including goal setting, feedback, and performance reviews Build succession plans and create leadership opportunities within the team Foster a culture of customer obsession, innovation, and operational excellence Ensure team alignment with AWS Leadership Principles and cultural values Matrixed Team Orchestration Lead and coordinate the extended AWS OneTeam including Solutions Architects, Specialists, Professional Services, Partner teams, and Technical Account Managers Exercise resource allocation authority across all OneTeam functions to maximize customer outcomes Build and maintain strong working relationships with cross-functional stakeholders and leadership Facilitate collaboration between sell-to and sell-through teams, eliminating ambiguity and coordination gaps Leverage Subject Matter Experts, executives, and thought-leaders to drive customer value and AWS growth Business Management & Execution Exceed annual revenue targets and strategic initiative goals for the assigned account Develop and manage opportunity pipelines across multiple customer business units and buying centers Drive adoption of AWS's full suite of services including emerging technologies and industry solutions Identify and execute on pan-Amazon sponsorship and partnership opportunities Negotiate complex agreements and navigate organizational boundaries with autonomy Represent customer needs and insights to AWS product and service teams to influence roadmaps Operational Excellence Design and implement scalable mechanisms for customer engagement and success measurement Establish cadences for executive engagement, business reviews, and strategic planning Drive operational rigor in forecasting, pipeline management, and goal tracking Proactively identify risks and opportunities, developing mitigation and acceleration strategies Create best practices and playbooks that can be leveraged across other strategic accounts A day in the life AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner. Basic Qualifications 10+ years of enterprise sales or customer success experience, with demonstrated progression of responsibility 3+ years of people management experience, including managing senior individual contributors or managers Proven track record of managing strategic accounts with $100M+ annual revenue or spend Experience leading complex, multi-stakeholder sales cycles with C-suite and Board-level engagement Demonstrated ability to drive business transformation initiatives and deliver measurable customer outcomes Preferred Qualifications MBA or advanced degree in business, technology, or related field Experience in the customer's industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Technology) Track record of driving innovation and thought leadership in enterprise technology Experience managing global, distributed teams across multiple geographies Proven ability to influence product roadmaps and organizational priorities Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************** USA, IL, Chicago - 187,000.00 - 252,900.00 USD annually
    $107k-171k yearly est. 8d ago
  • Sr. Customer Success Manager

    Proofpoint 4.7company rating

    San Francisco, CA jobs

    About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you'll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. The Role Proofpoint is looking for a self-starting, responsible, action-oriented, and self-motivated individual to join our growing field services team. The mission of the Senior Customer Success Manager is to ensure that our customers realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add‑on transactions. This is a post‑sales, customer‑centric role in a fast‑paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization. Successful candidates will have outstanding communication skills with a proven track record of successfully interacting with customers regarding business and technical interests alike; a strong technical background, especially related to cybersecurity; extensive experience driving concurrent projects and issues to completion with little or no direction, and above all a passion for ensuring a world class customer experience. Your day-to-day Guide customers through each phase of their Proofpoint journey, serving as a trusted advisor through specific activities aimed at providing realized value from their partnership with us. Create and maintain Customer Success Plans (CSP) for each of your customers that align with their strategic goals and leverages language meaningful to them. Secure approval from your customers' decision makers on the CSP's content and timeline. Meet regularly with customers for health checks to review product adoption and provide them with specific, actionable guidance on how they can get more value from what they already own. Be a relentless advocate for customers to help ensure that Proofpoint deployments are successful. Consistently gather feedback to identify trends and act as the voice of the customer, providing that structured feedback to product management. Identify at‑risk customers that are not achieving their desired outcome and, as needed, lead cross‑functional efforts to get those customers back on track. Engage appropriate team members from cross‑functional groups such as Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction. Learn and document your customers' environment to ensure their success with the current tech stack and identify opportunities for new solutions to address their pain points or help them exploit new markets. What you bring to the team 4‑year college degree in a business area, technical area or equivalent. 5 to 10+ years of industry leadership experience in a customer success, sales engineer, senior support engineer, or other customer‑facing role with exposure to multiple technology areas. Demonstrate a thorough knowledge of customer success principles and the rationale for the related behavior. Current knowledge of Proofpoint products or similar and proven curiosity to learn configure flagship products in best practice. Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced. Demonstrate a high level of engagement with customers and colleagues, managing interactions in a professional manner with a focus on achieving mutual positive results. Proven ability to influence colleagues and customers to act in high‑impact situations. Extensive knowledge of data communication concepts and technologies, specifically email, networking, and enterprise security. Current knowledge of cybersecurity solutions and productivity suites. Proven ability to effectively lead in a team environment as well as independently pioneer new processes for your team. Ability to identify company needs for customer initiatives and lead those initiatives across internal teams, as appropriate. Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership. Evidence of pristine documentation, executive communications, white papers, etc. Strong project and/or program management skills and high attention to detail, with a solid understanding of project management methodologies. Ability to think innovatively, strategically and deliver tactically. Evidence of strategic and tactical success like contributing to successful projects and demonstrating scale of new initiatives. Ability to work independently, adapt quickly, and maintain a positive attitude. Travel: Moderate travel (25%+). Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us: Competitive compensation Comprehensive benefits Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. Our BRAVE Values At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever‑evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across teams and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human‑centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. #J-18808-Ljbffr
    $125k-169k yearly est. 3d ago
  • BloombergNEF (BNEF) - Account Manager, North America - San Francisco

    Bloomberg 4.8company rating

    San Francisco, CA jobs

    Description & Requirements Bloomberg is a global leader in business and financial information, news, and insight. We use innovative technology to deliver trusted data and bring transparency to the financial markets. Customers around the world rely on us for the information and tools they need to make critical investment decisions and stay connected across all sides of the financial community. With over 20,000 employees across 176 offices globally, we provide the platforms and systems that enable our teams to work together with agility, productivity, and collaboration-no matter where they are. The Bloomberg Financial Solutions department, made up of more than 5,000 employees, ensures success for our customers and employees alike. Our team covers key pillars including sales, service, operations, culture, and brand. United by a common goal, we focus on creating meaningful client relationships by understanding their needs and providing exceptional end-to-end support-from sales and implementation to ongoing relationship management. The Opportunity: BloombergNEF (BNEF) is seeking an experienced, highly motivated individual to join our North America commercial team as an Account Manager. The candidate will manage clients across the financial industry, both buy-side and sell-side, and collaborate with BNEF and Bloomberg Core colleagues on global client relationships. This position is based in New York, with frequent travel to meet clients and attend industry events. Our Team: BloombergNEF (BNEF) is a strategic research provider focused on global energy markets and the transformative technologies shaping the future of energy. Our coverage assesses pathways for the power, transport, industry, buildings, and agriculture sectors as they adapt to the energy transition. We help commodity trading, corporate strategy, finance, and policy professionals navigate change and identify opportunities. BNEF is a business unit of Bloomberg L.P., with over 250 staff based in London, New York, Houston, San Francisco, Washington D.C., Beijing, Hong Kong, Munich, New Delhi, São Paulo, Singapore, Sydney, Tokyo, and Zurich. To succeed at BNEF, we need people who can work in a collaborative manner with multiple stakeholders, while being independent thinkers who take ownership of client challenges. We look for innovative yet pragmatic problem-solvers who can turn big ideas into real insights and impact. Working here can be fast-paced and sometimes chaotic, so we value teams that are both dynamic and structured-creative, focused, and fun. The Role: The Account Manager will manage BNEF client accounts, working closely with the Bloomberg Terminal sales team in the region. This is a client-facing role supporting BNEF's growing client base, primarily within the finance community, with additional exposure to power and utilities. You will help retain, engage, and expand client relationships, including growing and renewing existing accounts and assisting in meeting our growth targets. You'll play a key role in connecting the dots between BNEF's research, the Bloomberg Terminal product, and customer needs. Ideally, the candidate will have a strong understanding of the evolving energy transition and growing energy demands across North America. You should have excellent interpersonal skills, an intellectual curiosity about sustainability and energy markets, and the ability to manage multiple priorities in parallel. Responsibilities: Design and execute customer success strategies across accounts-focused on retention, engagement, and growth Proactively deliver value to subscribed users and key executives of influence Provide exceptional customer assistance and client service Collaborate with colleagues in Bloomberg's core terminal business to grow and expand relationships and pursue new leads Travel for face-to-face client and prospect meetings within the territory Coordinate and host client events, handling invitations and logistics Respond to client requests efficiently and ensure quick turnaround Assist in the preparation of major sales activities, including content presentations to senior audiences Provide constructive feedback to product and analysis teams regarding client needs Manage client proposals and contracts You'll Need to Have: Bachelor's degree (minimum) Minimum of 3 years of experience building industry relationships and exceeding sales targets Strong interest and experience in the energy market Desire and ability to travel for client meetings Proven ability to work on parallel tasks and collaborate across teams Exceptional attention to detail We'd Love to See: Excellent interpersonal skills Experience managing client relationships Experience using the Bloomberg Terminal Familiarity with LinkedIn Sales Navigator or similar sales tools Relevant experience within the energy or sustainability sectors What It's Like to Work Here: We work hard and set ambitious goals. Bloomberg is a meritocracy-where everyone has a voice, not just a job title. Working with people you trust, respect, and can collaborate with is more important than hierarchy. Things move fast, and we want people who thrive in a high-energy environment. But it isn't all about work. Giving back is one of our core values, and we offer many opportunities to get involved in philanthropic initiatives-from helping local school kids with their reading to cleaning up parks and waterways. Salary Range = 90000 - 130000 USD Annually + Benefits + Bonus The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.
    $109k-157k yearly est. 8d ago
  • Account Manager

    Bodycote 4.2company rating

    Los Angeles, CA jobs

    Pay Range $100,000-$120,000 plus Sales Incentive Plan based on skills/experience. 401k Match, Medical, Dental and Vision Plans for Employees and Families Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive Summary: This position manages relationships and customer service for accounts at the plant level, including inside and outside sales. The incumbent will also generate quotations and work with customers and plant personnel to establish production expectations. The Account Manager will work to cultivate new business opportunities, expand the customer base, and explore new markets. The Account Manager adds value to the plant by serving as the focal point for the cultivation, retention, and expansion of business opportunities with customers. Essential Job Functions (Duties and Responsibilities): The primary duties consist of, but are not limited to, the following. Develop a trusted advisor relationship with key customer stakeholders, potential customers, and executive sponsors. Conduct sales calls, receive and respond to phone inquiries from customers and potential customers. Conduct customer feedback interviews/surveys. Develop and deliver quotations and provide clarification of customer requirements. Partnering with employees at the plant level to monitor the progress of work to meet customer expectations. Project Management. Will have access to proprietary and third-party information necessary to the business, and as such will perform duties in an ethical and professional manner. Performs other tasks as assigned or dictated by position. Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position must satisfy ITAR compliance requirements; therefore, candidates must be U.S. Citizens or Permanent Resident cardholders. Education - High school education or equivalent; college degree preferred. Must demonstrate the ability to read, write, and communicate in the English language. Experience necessary - ten years in sales, customer service, or related field. Experience selling into the aerospace and defense, semiconductor manufacturing, or medical device manufacturing markets is highly desirable. Working knowledge of manufacturing and supply chain processes is highly desirable. Demonstrate good judgment in fostering positive customer relationships. Ability to quote pricing, manage expectations for process and delivery. Exercise tact and ability to partner with the customer to resolve issues. Problem-solving skills to meet customer expectations. Communication skills with employees at all levels to achieve the goal of exceptional customer service. Advocate for the quality of our products and services. At all times, conduct in accordance with Bodycote policies and procedures. Commitment to ethics in all interactions. Must possess or be able to develop a working knowledge of BHI QC system, BHI procedures, FM Pro basics, project tracking, FAA manual, AMS and Mil Specs, process capabilities, competition capabilities, competition costing, general braze and heat treat processes, utilization, ESA/VSE procedures, proper planning practices, and equipment capabilities. Must possess or acquire a working knowledge of heat treatment. Must possess or be able to develop a working knowledge of the Bodycote Quality Manual and Bodycote Policy Manual. Must be able to effectively cultivate and develop customers from diverse backgrounds, including small entrepreneurial businesses to large multinational corporations. Must be able to travel 25-50% of the time. Physical & Mental Demands: The following physical and mental demands consist of, but are not limited to, the following. Must be able to work in a sitting position for extended periods of time (at desk, while driving, and/or on airplane travel) in an office/industrial environment. Manual dexterity to perform data entry functions. Ability to bend, pull, stoop, and reach to perform functions. Ability to lift 25-30 lbs. May be exposed to heat, fumes, noise, and humidity, etc. Must have the cognitive and mental capacity to perform essential job functions. Must be able to communicate effectively orally and in writing. Visual acuity to read documents, computer screens, files, etc. Ability to hear in person and via phone. The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises. Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws. #LI-MB2
    $100k-120k yearly 8d ago
  • Relationship Manager CMM

    Fiserv 4.4company rating

    Client manager job at Fiserv

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Relationship Manager CMM What does a successful Relationship Manager at Fiserv do? The Relationship Manager is the lead relationship person providing strategic and consultative management for a portfolio of existing clients. As the strategic advisor to the client, this individual is required to have an in-depth understanding of the client's business, goals, strategies, and industry trends and directions. This role is focused on helping clients grow their business, leading large, multi-disciplined project and sales teams, and integrating a broad set of business development initiatives in complex client environments. What you will do: Generates new demand, revenue, profit margin and retention for Fiserv with assigned mix of current clients. Conducts regular cadence of communication with the client at all levels and disciplines by effectively articulating the Fiserv value propositions. Often lead multiple initiatives concurrently, potentially in different distribution models, in a manner that will identify and execute to close new sales opportunities following Fiserv's sales process methodology. Needs to be a great planner - have a plan, work the plan, re-evaluate the plan on an ongoing basis and revise it as necessary. Leads and develops an account strategy using clients growth plans, budget and project timelines. Insures proactive accountability to the client leading to enhanced client experience and retention. Be able to elevate and bring to closure client issues quickly and effectively with a sense of urgency. Must be able to work in a virtual team setting to coordinate the appropriate resources to meet varying client requirements. This will include product specialists, solution consultants and service sales to generate new business opportunities and greater share of wallet with the client. Collaborates across the organization to ensure client needs are being met. What you need to have: Minimum 5+ years of experience in sales and/or relationship management functions with successful demonstrated performance against quota assignments for multiple years Possess a fundamental understanding of solution selling. Demonstrated ability to build and sustain relationships at a very senior level with clients gaining trusted advisor status Strong influencing and negotiation skills Excellent verbal and written communication skills Travel required: Approximately 30% What would be nice to have: Background in a majority of these areas is preferred: banking, card processing, merchant processing, check services, prepaid and alternative payments. Prior experience of successfully working in a dynamic, matrix environment Salary Range $59,500.00 - $126,600.00 These pay ranges apply to employees in Massachusetts, California (excluding Sunnyvale) and District of Columbia. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
    $59.5k-126.6k yearly Auto-Apply 21d ago

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