Customer Service Representative jobs at Florida Department of Transportation

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Review Vacancy Date Posted 12/05/25 Applications Due12/14/25 Vacancy ID204248 * Basics * Schedule * Location * Job Specifics * How to Apply NY HELPNo AgencyHigher Education Services Corporation TitleCall Center Representative 2 Occupational CategoryOther Professional Careers Salary GradeNS Bargaining UnitCSEA Local 658 (NYS Teachers' Retirement System) Salary RangeFrom $27.06 to $32.87 Hourly Employment Type Full-Time Appointment Type Temporary Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? No County Albany Street Address 99 Washington Ave Albany NY 12210 City Albany StateNY Zip Code12110 Duties Description 1. Supervise and assign work to staff, coordinate schedules and the flow of calls through the Communication Center, analyze and prioritize workload. 2. Establish performance standards for Customer Service representatives; review and analyze work force data reports to ensure that performance goals are met. 3. Work with Communication Center representatives to resolve difficult problems and processing issues including status of TAP applications, NYS Residency and IVP appeals and specialized research/problem resolution for schools experiencing more complicated processing issues. 4. Recommend changes to work schedule and staff assignments to ensure Communications Center call answer rate goals are met during peak calling periods: assess agent skills and adjust as necessary 5. Develop reports reflecting individual statistics for Communication Center representatives to ensure service levels are met; set performance goals and review with staff. 6. Update staff on issues such as policy changes relating to TAP and other applicable programs. 7. Monitor the operation of the Communication Center using workforce management software to avoid backlogs and long wait times. 8. Assist in many aspects of training, including classroom instruction, one-on-one coaching, updates to training manuals. train staff on Federal and State policy so they are kept up to date on TAP regulations. 9. Make student record maintenance updates on TAP, TAP Web online and HESC mainframes; utilize databases To monitor account status; monitor Help Desk Tickets and Web Mail for completeness and accuracy 10. Complete performance reviews and counsel staff on performance issues. 11. Complete special assignments and projects as assigned by supervisor. Minimum Qualifications MINIMUM QUALIFICATIONS: A bachelor's degree and 1 year of work experience in a customer call center* operation in a government agency 60 college credit semester hours and 2 years of work experience in a customer call center* or operation in a government agency A High School Diploma or GED and 3 years of work experience in a customer call center* or operation in a government agency * Customer call center is defined as dealing with many different individuals on a continuous basis where verbal communication is the principal skill in accomplishing the duties. A government agency includes a Department, Office or Commission and any unit, bureau or division in a Department, Office, or Commission, at a Federal, State, County, or Municipal level. It does not include any private or publicly held entity, example a firm, company, or similar non-government entity that contracts with or provides services to, a government agency. PREFERRED QUALIFICATIONS: * 1 year + experience training individuals through side-by-side hands-on training, instructor led training, coaching/mentoring and/or facilitated group discussion/activities * Proficient in Microsoft Office Suite * Excellent written and verbal communication skills and listening skill. Additional Comments TELECOMMUTING INFORMATION: Initially positions work full-time in the office and a hybrid telecommuting schedule of up to 50% remote work can be discussed with the hiring manager during the interview. NYS is an equal opportunity employer. Benefits of Working for NYS Generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off * Thirteen (13) paid holidays annually, plus two (2) floating holidays * Up to Thirteen (13) days of paid vacation leave annually * Up to Five (5) days of paid personal leave annually * Up to Thirteen (13) days of paid sick leave annually for CSEA or PEF; up to eight (8) days of paid sick leave annually for M/C * Up to three (3) days of professional leave annually to participate in professional development * Initially positions will work full-time in the office and a hybrid telecommuting schedule of up to 50% remote work can be discussed with the hiring manager during the interview. Health Care Benefits * Eligible employees and dependents can pick from a variety of affordable health insurance programs * Family dental and vision benefits at no additional cost Additional Benefits * New York State Employees' Retirement System (ERS) Membership * NYS Deferred Compensation * Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds * Public Service Loan Forgiveness (PSLF) * And many more. METHOD OF APPLICATION: Apply by submitting an updated resume and cover letter to Human Resources via e-mail at ******************* by the filing deadline listed in this posting. Some positions may require additional credentials or a background check to verify your identity. Name Higher Education Services Corporation Telephone ********** Fax Email Address ******************* Address Street 99 Washington Ave City Albany State NY Zip Code 12110 Notes on ApplyingMETHOD OF APPLICATION: Apply by submitting an updated resume and cover letter to Human Resources via e-mail at ******************* by the filing deadline listed in this posting.

Job Title: Customer Services Specialist (20/24hr./Non-Exempt/Part-time) - 2 positions available Starting Pay Range: $17.84 - $23.04 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: * A robust benefits package that supports your physical, mental, and financial well-being. * Comprehensive medical, dental, and vision plans to meet your healthcare needs. * A qualified employer for Public Service Loan Forgiveness. * Access to mental health resources and employee assistance programs for your peace of mind. * Generous paid time off and leave options to balance your work and personal life. * Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. * A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: As a Customer Services Specialist, you will serve as a primary contact point for customers using the library. You are responsible for ensuring a positive customer experience by determining customer needs, analyzing and solving problems, and directing customers to appropriate staff and resources. Specific job responsibilities may vary based on work location. Position Schedule * Combination of mornings, afternoons, and evenings. * Friday/Saturday rotation (as scheduled) * Sunday 1:00pm-5:00pm (as assigned) What You'll Do: * Processes and sorts materials accurately and efficiently; including returned materials, reserved items for incoming and outgoing delivery, expired reserved materials, and new materials as needed. * Supports location's customer service plan by proactively greeting customers; answering basic reference and directional questions in person, over the phone, by e-mail, instant message, etc.; locating or retrieving materials for customers; assisting customers with library technology; supporting the code of conduct; assisting location staff with program preparation at the location and off-site; and sharing early literacy skills with customers. * Assists customers with library card accounts in person, over the phone, by e-mail, instant message, etc.; including processing account applications, verifying account information, informing customers of and enforcing account rules and regulations, accepting payment on accounts, and ensuring accuracy of the account. * Manages money at the location, including balancing and reconciling cash drawers, checking receipts and records from various money collection machines, preparing deposits, completing reports, etc. * Resolves customer account disputes by interviewing customer, analyzing account information, communicating about the situation with customer, and negotiating. * Assists with location operations including opening and closing procedures; unlocking or locking of doors; ordering and maintaining location supplies; maintaining public materials and bulletin boards; maintaining location lost and found collections; ensuring that the location is neat, orderly, appealing and inviting to customers and staff; creating daily task schedules; gathering and reporting statistical data and other clerical duties as assigned. * Maintains library collection by identifying and solving problems with library materials; performing cleaning of library materials; processing withdrawn and donated materials; pulling materials from the shelves for review by information staff based on criteria such as condition, age, and frequency of use; maintaining customer reserve shelves; and processing various reports which involve searching for library materials. * Provides training on library technology to customers and staff one-on-one; may assist Information staff in classroom settings. Responsible for trouble shooting technology problems at the location, notifying and coordinating with Information Technology staff as needed. * Coordinates volunteer activities, and orients volunteers and new staff to Customer Services Specialist tasks. * Performs additional duties as assigned including serving on task forces, committees, etc. Minimum Qualifications: * High School Diploma or G.E.D required. * Ability to express self effectively and concisely, both orally and in writing. * Knowledge of Internet and database services. * Ability to operate library technology including personal computer, email, software programs (i.e. Windows/Microsoft Office) and other job-related equipment and systems. * Ability to utilize reliable transportation to promptly report to job assignment and other locations, per job requirements. Working Conditions and Physical Demands The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 100 lbs. and the frequent lifting or pushing of up to 50 lbs.

Working Title: CALL CENTER SERVICES REPRESENTATIVE OPS - 60933734 Pay Plan: Temp 60933734 Salary: $17.01 an hour Total Compensation Estimator Tool OPS Call Center Services Representative I Florida Department of Children and Families Miami, Florida Preference for Bilingual in Spanish/English or Creole/English Full-time opportunities available Open Competitive This posting will be used to fill position vacancies in OPS. Current employees will be compensated in accordance with the DCF salary policy. Families requesting government assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians. We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn government assistance policies and can engage with customers/citizens of Florida in a call center environment. The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. Incumbents in this position report to the office, this is not a telework position. If this sounds like the job for you, please join our TEAM! * The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday. * Employees may be required to work after their schedule to complete phone calls in the queue. Competitive Area Differential $36.80 bi-weekly Qualifications: * Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility. * Must have the ability to attend an 8 - 12-week mandatory paid training course. * Preference for bilingual in Spanish/English or Creole/English. Additional Information/Requirements: * Incumbents may be expected to work during emergency situations or natural disasters. * Employees are required to work from the official office location with the potential to work remotely based on demonstrated satisfactory performance, and tenure. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. What you will do: The typical duties include: * Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information. * Processes a variety of eligibility related work activities within designated time frames * Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets. * Resolves Electronic Benefit Transfer (EBT) ACCESS card issues. * Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs. * Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly. * Assists customers with referrals to other agencies and community resources. Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: For a more complete list of benefits, visit ***************************** About Department of Children and Families: Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. To learn more please visit ****************************** Your People First Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. EMPLOYMENT DISCLOSURES * US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired. * SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement. * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. * BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information and check for outstanding overpayments before completing the hiring process. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:

Schedule: Part-time 20-25 hours a week during business hours (between 8a-6p Mon-Fri) Rate: $19.50 Required: Bilingual (English/Spanish) POSITION PURPOSE: This position provides support for motorists seeking information regarding the Massachusetts Motor Vehicle Safety & Emissions Inspection Program, (Massachusetts Vehicle Check Program). This position also provides telephone support for inspection station personnel about processes, procedures and basic equipment troubleshooting. Working remote is conditional upon performance and company needs. DUTIES AND RESPONSIBILITIES: Professionally respond to telephone inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations.This includes: Entering each call received into tracking system. Resolving issues, independently and effectively. Identifying when an escalation to management will result in best overall customer satisfaction for the motorist. Professionally interact with inspection station personnel, primarily over the phone, with technical, procedural, and process questions and concerns pertaining to the safety and emissions testing program. Open and dispatch service calls for equipment issues that cannot be resolved over the telephone or live chat. Generate consumable/heavy wear orders when requested by inspection stations. Periodically assist with the company's continual improvement and customer satisfaction initiatives, including participation in the company's Quality Management System (QMS). Other duties as needed to ensure the smooth operation of the program as assigned by management.

CLASSIFICATION PURPOSE: The primary purpose of the Customer Service Specialist classification is to, under general supervision, provide assistance and informational services to customers regarding the issuance of legal documents, court filings, notary requirements, verification of legal documents, processing transactions, and determining authenticity of documentation. JOB DUTIES: Assists customers (e. g. , businesses, attorneys, general public, governmental agencies, in-person or by telephone, regarding the issuance of legal documents, court filings, notary requirements, verification of legal documents submitted by customer, processing transactions, and determining authenticity of documentation. Answers questions regarding title procedures, forms, case information, court dates, and routine, daily procedural matters. Directs callers to appropriate section/department. Approves all E-File documents (e. g. , complaints, answers, demands for discovery, orders for records, subpoenas, and motions) and verifies the contents of documents (e. g. , case numbers, names, headers, docket codes, and payments of service fees). Enters and interprets data from legal documents on computer and verifies the accuracy of data. Performs a variety of clerical tasks in order to assist with the efficient operation of the office (e. g. , organizes and maintains records and files). Acts as cashier to accept and validate money from payment of fees as required for various transactions (e. g. , accepts money/checks, makes change, validates and forwards legal documents to appropriate section/division; issues receipts). Balances cash drawer and maintains daily records of all transactions (e. g. , legal, and official documents). Consistently meets cash handling and balancing standards. Maintains regular and predictable attendance. These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned. MAJOR WORKER CHARACTERISTICS: Knowledge of agency policy & procedures; government structure & process. Skill in typing; equipment operation. Ability to carry out instructions in written, oral or picture form; deal with problems involving several variables in familiar context; apply principles to solve practical, everyday problems; define problems, collect data, establish facts and draw valid conclusions; add, subtract, multiply and divide whole numbers; comprehend simple sentences with common vocabulary; copy material accurately & recognize grammatical & spelling errors; maintain accurate records; use proper research methods in gathering data; gather, collate & classify information about data, people or things; handle sensitive inquiries from & contacts with officials & general public; resolve complaints from angry citizens & government officials. MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT: High school diploma or GED, with six (6) months of clerical experience; or any equivalent combination of training and experience. Additional Requirements No special license or certification is required. Supervisory Responsibilities None required. UNUSUAL WORKING CONDITIONS: N/A.

CLASSIFICATION PURPOSE: The primary purpose of the Customer Service Specialist classification is to, under general supervision, provide assistance and informational services to customers regarding the issuance of legal documents, court filings, notary requirements, verification of legal documents, processing transactions, and determining authenticity of documentation. JOB DUTIES: Assists customers (e. g. , businesses, attorneys, general public, governmental agencies, vehicle dealerships), in-person or by telephone, regarding the issuance of legal documents, court filings, notary requirements, verification of legal documents submitted by customer, processing transactions, and determining authenticity of documentation. Answers questions regarding forms, case information, court dates, and routine, daily procedural matters. Directs callers to appropriate section/department. Approves all E-File documents (e. g. , complaints, answers, demands for discovery, orders for records, subpoenas, and motions) and verifies the contents of documents (e. g. , case numbers, names, headers, docket codes, and payments of service fees). Enters and interprets data from legal documents on computer and verifies the accuracy of data. Performs a variety of clerical tasks in order to assist with the efficient operation of the office (e. g. , organizes and maintains records and files). Acts as cashier to accept and validate money from payment of fees as required for various transactions (e. g. , accepts money/checks, makes change, validates and forwards legal documents to appropriate section/division; issues receipts). Balances cash drawer and maintains daily records of all transactions (e. g. , legal and official documents). Consistently meets cash handling and balancing standards. Maintains regular and predictable attendance. These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned. MAJOR WORKER CHARACTERISTICS: Knowledge of agency policy & procedures; government structure & process. Skill in typing; equipment operation. Ability to carry out instructions in written, oral or picture form; deal with problems involving several variables in familiar context; apply principles to solve practical, everyday problems; define problems, collect data, establish facts and draw valid conclusions; add, subtract, multiply and divide whole numbers; comprehend simple sentences with common vocabulary; copy material accurately & recognize grammatical & spelling errors; maintain accurate records; use proper research methods in gathering data; gather, collate & classify information about data, people or things; handle sensitive inquiries from & contacts with officials & general public; resolve complaints from citizens & government officials. MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT: High school diploma or GED, with six (6) months of clerical experience; or any equivalent combination of training and experience. Additional Requirements No special license or certification is required. Supervisory Responsibilities None required. UNUSUAL WORKING CONDITIONS: N/A.

Call Specialist Part-Time / Overnight 211 Maine - Contact Center Pay rate: $19.00/hour The Opportunity Alliance is looking to hire a part-time Call Specialist to jump in and support the Contact Center/211 Maine in an overnight schedule. 211 Maine is a free, confidential information and referral service. Our Call Specialists receive calls, texts and emails from individuals seeking access to health and human services and guidance to help them connect with essential community services. In this role, our specialists are expected to provide quality customer service, empathetic care, and informed problem-solving skills for individuals in need. This position will also require complete, thorough and accurate documentation as required by the program with timeliness to meet program standards. Comfort with multiple platforms is crucial to the successful completion of training. Schedule: PART-TIME, 24 hours. OVERNIGHT schedule. 211 Maine is a 24-hour program, flexibility is required. Location: Office is based in South Portland, ME. Remote work may be an option to be discussed during an interview. Will be required to attend an on-site orientation and some on-site training may be required. Qualifications: High School Diploma or equivalent required. Associates Degree preferred. Ability to obtain certification as an Information and Referral Specialist (CIRS) within 3 years. Computer proficiency in Microsoft Office required. Strong working knowledge of computers and software programs required. Previous experience (in a call center or providing Information & Referral) preferred High degree of accuracy and attention to detail at all times and an ability to plan and utilize time in an efficient manner required. Ability to take initiative required. Excellent written and verbal communication skills required. Must be able to successfully pass a criminal background, child protective service check & sex offender check. Must not be on the state or federal suspension and disbarment list. Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds. Driving may be necessary to attend meetings and trainings but is not a primary and essential job responsibility. Benefits: Our benefits include but are not limited to: (offered to full-time and part-time employees) Generous paid time off accrual 9 paid holidays per calendar year and up to 3 floating holidays per calendar year Excellent medical benefits at very reasonable cost Dental and Vision insurance options Agency paid basic life insurance and STD & LTD disability insurances 403(b) retirement with a generous agency match (all employees are eligible) Tuition Reimbursement - offered once per year through an application process The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program. To learn more about our benefits please visit, ******************************************************** Who we are… The Opportunity Alliance is “Helping People Reach for a Brighter Future”. Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities. The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service: Mental Health & Wellness Community Building Family & Early Childhood Education Economic Resources ____________________________________________________________ If you are viewing this posting on a third-party site, please visit our website at ********************************************************* to apply . Please submit a cover letter and resume along with your application. Thank you!

With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice. To perform difficult and complex technical public contact and record keeping work related to billings, taxes, fees, and services; processes transactions and independently resolves problems related to complaints and inquiries according to established City standards and procedures. This is the advanced-journey level class in the Customer Service series. The Customer Service Specialist class works under minimal supervision, and is considered the technical expert of the series having the knowledge and authority to handle issues beyond the first attempts of lower-level Customer Service staff. The Customer Service Specialist level may be assigned to lead lower-level Customer Service staff. This class is distinguished from the Customer Service Supervisor class in that the latter is the full supervisory class, responsible for a customer service unit, operation, or special program. This class is distinguished from the Customer Service Representative class in that the latter is the journey-level class in the series where incumbents work under immediate supervision. General supervision is provided by a Customer Service Supervisor or higher-level management staff. The Customer Service Specialist may provide lead direction as assigned.- Provide lead supervision of staff, and adjust work schedules and assignments as needed to ensure adequate coverage of telephone and public counter operations; assist supervisor in overseeing the completion of daily assignments and special projects. * Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; answer and respond to a high volume of phone calls; follow general customer service policy and procedure. * Interact with customers to respond to complaints and inquiries; contact customers as needed regarding service accounts, fees, licenses, permits, and service level; assist staff in the resolution of complex and difficult customer service problems; transfer call, and/or direct callers to department/unit as requested. * Calculate and collect payments for various City services, and ensure all requirements are met; initiate billing; collect opening, current, and closing payments and fees; perform collection efforts on delinquent accounts for City services; complete refund request; and calculate and process claims on bankrupt and deceased creditors; interface with department staff as needed. * Research and retrieve information, and analyze accounts to reconcile errors and modify account transactions; review and interpret billing statements; authorize the removal of penalties and issuance of credits or refunds; and recommend extensions on delinquent accounts; correct service records and repair orders received from field crews. * Make change and issue receipts; pro-rate accounts for established, changed or stopped service; prepare documents for recording and transmitting fees received; maintain daily balances; input debit applications and cancellation information to customer accounts. * Perform a variety of general accounting duties, including accounts receivable, accounts payable and bank deposits; verify accuracy of checks, payment cards and bank deposits; locate, gather and compile information regarding payments received without payment cards to identify account to be credited; maintain petty cash, daily cash and daily revenue records; and submit daily records; and maintain files and records. * Perform specialized work involving independent judgment, including database maintenance and customer information billing system activities, as required; update databases to reflect relevant legal information; research and compile information and data for statistical and financial reports/charts from oral direction, rough draft, forms, copy, or notes; maintain a variety of statistical records; and check and tabulate statistical data; perform notary services. * Calculate required fees in accordance with established policies; calculate, issue and collect payments for various service accounts; ensure accuracy, and all other requirements are met; issue licenses and other business related citations * Prepare and enter a variety of detailed commands into a computer in order to set parameters for a variety of billing services and reports; produce account statements; prepare backup files for protection of a department database; and update official City maps and records as required. * Utilize various systems to locate information, retrieve, research and review; determine the status of accounts and conditions; create or make adjustments to service requests; route work requests, follow-up and monitor posting of labor and materials billing; operate 2-way radio or other telecommunication device. * Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. * Confer with management staff regarding division and/or unit operations, procedures and regulations; provide responsible operational support to technical staff, unit supervisor, and lower-level staff; may assist higher level staff with development and revision of procedures; interpret City codes and ordinances, policies, procedures and regulations. * Participate in the training of staff in various systems, procedures and operations; provide functional direction of lower-level personnel as assigned; participate in the evaluations of subordinate staff; attend meetings as directed. * Perform notary duties. * Provide exceptional customer service to those contacted in the course of work. * Other related duties may also be performed; not all duties listed are necessarily performed by each individual.Knowledge of: * English usage, spelling, grammar and punctuation. * Basic bookkeeping and record keeping methods. * Mathematical procedures and calculations, including percentages, calculations, and pro-rations. * Methods of researching and recording. * City codes and ordinances, policies, procedures, and regulations of assigned division/department. * Various rates and fees schedules. * Assessing maps, as assigned including geographic information system (GIS), parcel, subdivision, etc. * Methods and equipment used in processing payments. * Modern office methods, practices, procedures for billing purposes. * Computer operations, including computer software applications and other specialized business applications. * Principals of supervision and training. Skill in: * Computer keyboard, typewriter and 10-key calculator. * Working as part of a team. * Phone skills and diplomacy. * Computer and Internet searches. Ability to: * Exercise tact, judgment and patience in dealing with the public, staff and client departments. * Utilize specialized computer business applications and systems for account and billing purposes. * Analyze, read, and prepare schedules, maps, permits, reports, and statements regarding municipal operations. * Analyze and prepare schedules, reports and statements regarding municipal operations. * Interpret and apply City regulations and procedures as applicable to billing, fees and collections. * Work independently with minimal supervision. * Work any shift, including weekends and holidays is mandatory for some assignments. * Perform specialized technical work involving independent judgment. * Type at a speed of not less than 35 net words per minute. * Perform mathematic calculations. * Communicate clearly and concisely, both orally and in writing. * Establish and maintain effective working relationships with those contacted in the course of work. * Perform concurrently multiple complex customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of progressively responsible journey-level experience performing customer service work responding to customer complaints and inquiries in a public service operation. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline; * Employment applications must be submitted online; paper applications will not be accepted. * Employment applications will be considered incomplete and will be disqualified: * If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). * If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. * Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. * Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. * If you're requesting Veteran's credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran's credit can be found in the Civil Service Board rules under rule 4.9C. * Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam: (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: * Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. * A resume will not substitute for the information required in the T&E questions. 3. Eligibility: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate's eligibility expires one year from the date of notification of a passing score for the Customer Service Specialist examination. 4. Screening Committee: (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: * Please visit **************************************************** for a comprehensive, step-by-step guide to the application process. * For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at **************. * Visit the City of Sacramento Human Resources Department website at *********************************************** * Send an email to *******************************; or * Call the Human Resources Department at **************

Save lives, from the workplace to anyplace. The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Customer Service Representative to join us in our mission to save lives and prevent injuries. Position Highlights: Responsible for providing quality customer service to various parties including students, instructors, and other stakeholders. Interact directly with individuals who are enrolled in NSC courses by registering their information and processing credit card payments over the phone. Also responsible for entering student and class records into the system to ensure accurate reporting. Scope / Accountabilities State Programs, Traffic Court Programs 25-30 courses/products supported in different formats (e.g., online, in-person classroom) What You'll Do: Effectively conduct inbound customer service calls from multiple program queues meeting defined performance metrics, quality and customer satisfaction standards, and satisfying all program regulatory requirements. Use call flows, reference materials, and program training to identify issues, apply problem-solving skills, and appropriately handle customer inquiries. Apply empathy, listening, and service techniques to defuse situations and avoid call escalation. Provide specific and unique program/schedule information accurately to customers. Efficiently communicate through chat and email to research and resolve enrollment/completion issues. Accurately input student data and process live credit card payments while maintaining PII and PCI compliance. Clearly and concisely document customer interactions with account notes in business systems. Respond to customer messages; place outbound calls to customers to answer general questions, complete registration, or process other routine transactions. Consistently promote self-service options and customer engagement to meet team goals. Proactively and swiftly communicate repetitive or widespread customer concerns to management for resolution. Promptly process returned mail-in business systems to reduce costs associated with outdated address data. Complete other duties as assigned. We're Looking for Someone with: High school diploma and at least 2 years of relevant customer service or call center experience. Strong customer service and team orientation. Data entry accuracy and integrity. Bilingual (English/Spanish/Portuguese) a must. Bachelor's degree preferred. Experience with Microsoft Office is a plus. Hourly rate - $19.50/hr This is a remote position. Reasons You'll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following: At least 20 PTO days accrued 1 st year and 11 paid holidays Flexible work arrangements Comprehensive medical, dental, vision, and life insurance plans Flex spending accounts for medical and dependent care 403(b) & Roth 403(b) with employer match up to 6% Reimbursable training Student loan pay-down Dress for your day Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way! NSC is an equal-opportunity employer.

ATTORNEY GENERAL (DEPT OF LAW) ADMINISTRATIVE SERVICES OFFICER 3 - HUMAN RESOURCES Posting Details: Salary: $70,000 - $80,000 Grade: 22 Closing Date: 10/30/2025 Job Summary: The Arizona Attorney General's Office Operations Division/Human Resources Section is seeking an Administrative Services Officer 3 - Human Resources. This position carries out Human Resources lead responsibilities in the following functional areas: • Benefits administration, employee relations, performance management, on-boarding, recruitment/employment, and employment law compliance. • Composes and places announcements and print advertising via internal and external web sites and newspapers; • Qualifies applicants, advises employees, applicants, and supervisors on hiring procedures; • Communicates with internal and external departments to facilitate personnel, position changes, and classification actions; • Updates and maintains AGO employee's electronic files in the Human Resources Information System (AZ360); • Maintains AGO positions, administration and employee personnel files; • Interprets personnel rules, agency policies and procedures, and applicable Federal laws and State statues to provide advice on classifications and personnel actions; • Works closely with the Human Resources Administrator/Supervisor and Section/Division leadership; • Creates and maintains databases and tables for tracking Human Resources related information and statistics; • Design and create standard reports and queries for use by Human Resources. This position may offer the ability to work remotely two days a week based upon the department's business needs and continual meeting of expected performance measures. Job Duties: Human Resources lead responsibilities: Benefits administration, employee relations, performance management, on-boarding, recruitment/employment, and employment law compliance. Composes and places announcements and print advertising via internal and external web sites and newspapers; Qualifies applicants, advises employees, applicants, and supervisors on hiring procedures; Communicates with internal and external departments to facilitate personnel, position changes, and classification actions. Performs Human Resources Information System (AZ360) data entry and personnel file maintenance; Creates and maintains databases and tables for tracking Human Resources-related information. Interprets personnel rules, agency policies and procedures, and applicable Federal laws and State statues to provide advice on employee relations, classifications, personnel actions, benefits, and recruitment. Assists the Human Resources Supervisor with special projects and new employee orientation. Knowledge, Skills & Abilities (KSAs): KNOWLEDGE Knowledge of human resources practices and principles including employment, benefits, employee relations, payroll and compensation; Knowledge of Human Resources Information System (AZ360); Knowledge of applicable personnel-related federal and state laws; Knowledge of statewide Personnel Rules; Knowledge of Attorney General's Office organization, procedures and policies. SKILLS Effective oral and written communication skills; Exceptional skill in building and maintaining positive work relationships within the agency Skill in evaluating and reviewing records; Skill in file organization; Proficient in Microsoft Office: Word, Excel, Outlook (calendaring), PowerPoint and Visio (or comparable software program). ABILITIES Ability to plan, analyze, coordinate activities and establish priorities; Ability to effectively communicate verbally and in writing; Ability to take direction, follow instructions, and produce expected results of assigned tasks in a timely manner; Multi-task and deal with interruptions throughout the day, maintain workflow, and change priorities as needed; Ability to maintain confidentiality and quickly recognize confidential matters, responding appropriately; Ability to demonstrate excellent customer service skills. Selective Preference(s): College degree preferred. Previous public service Human Resources experience. Pre-Employment Requirements: • Travel is required for this position. A valid Arizona Driver's License is required, along with consent to have your driving record run periodically. • All applicants under serious consideration for hire with the Attorney General's Office are required to be fingerprinted by the Office and complete a criminal background check through State and Federal agencies. A job offer cannot be tendered until the candidate has successfully passed the initial background check. Your record does not automatically constitute a bar to employment. Factors such as, but not limited to, age at time of offense and age of offense, as well as the relationship between the offense and the job for which you apply will be taken into account. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Attorney General's Office offers a comprehensive benefits package to include: Student Loan Assistance Sick leave Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program) Vacation with 10 paid holidays per year Health and dental insurance Retirement plan Life insurance and long-term disability insurance Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: • Positions in this classification participate in the Arizona State Retirement System (ASRS). • Please note, enrollment eligibility will become effective after 27 weeks of employment. Contact Us: If you have any questions, please feel free to contact Human Resources at ************** or email us at ***********************. During all phases of the selection process, people with a disability may request a reasonable accommodation by contacting the AG's Human Resources Office at ************** or via e-mail at ***********************. The Arizona Office of the Attorney General does not discriminate on the basis of race, color, national origin, sex, disability, religion, sexual orientation or age in its programs, activities or in its hiring and employment practices. The following division has been designated to handle inquiries regarding the non-discrimination policies: Operations Division, 2005 N. Central Ave., Phoenix, AZ 85004, Phone: **************, Fax: **************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

ATTORNEY GENERAL (DEPT OF LAW) ADMINISTRATIVE SERVICES OFFICER 2 Posting Details: Salary: $57,000 - $68,000 Grade: 21 Closing Date: 12/17/2025 Job Summary: The Arizona Attorney General's Office Operations Division / Human Resources Section is seeking an Administrative Services Officer 2. This position carries out general human resources responsibilities with a focus on onboarding, recruitment/employment, maintaining employee records, assigning employee training, administering benefits, and employment law compliance. The position utilizes the HR information system for tasks like processing new hires, managing data, and reporting. This position communicates with internal and external departments to facilitate personnel, position changes, and classification actions; updates and maintains AGO employee's electronic files in the Human Resources Information System (HRIS); Maintains AGO positions, administration and employee personnel files; Interprets personnel rules, agency policies and procedures, and applicable Federal laws and State statues to provide advice on classifications and personnel actions. This position may conduct, or assist with, new employee orientation training. This position may offer the ability to work remotely two days a week, based upon the department's business needs and continual meeting of expected performance measures. Job Duties: Advertises job postings; qualifies applicants, advises employees, applicants, and supervisors on hiring procedures; processes personnel actions; communicates with internal and external departments; facilitates personnel, position changes, and classification actions; processes data using the HRIS system; maintains records. Interprets personnel rules, agency policies and procedures, and applicable Federal laws and State statues to provide advice on employee relations, classifications, personnel actions, benefits, and recruitment. Assists with general human resources projects, training, and new employee orientation. Other duties as assigned as related to the position. Knowledge, Skills & Abilities (KSAs): KNOWLEDGE Knowledge of human resources practices and principles including employment, benefits, employee relations, payroll and compensation; Knowledge of Human Resources Information Systems (Currently AZ360); Knowledge of applicable personnel-related federal and state laws; Knowledge of statewide Personnel Rules; Knowledge of Attorney General's Office organization, procedures and policies. SKILLS Effective oral and written communication skills; Exceptional skill in building and maintaining positive work relationships within the agency Skill in evaluating and reviewing records; Skill in file organization; Proficient in Microsoft Office: Word, Excel, Outlook (calendaring), PowerPoint and Visio (or comparable software program). ABILITIES Ability to plan, analyze, coordinate activities and establish priorities Ability to effectively communicate verbally and in writing; Ability to take direction, follow instructions, and produce expected results of assigned tasks in a timely manner; Multi-task and deal with interruptions throughout the day, maintain workflow, and change priorities as needed. Ability to maintain confidentiality and quickly recognize confidential matters, responding appropriately.; Ability to demonstrate excellent customer service skills. Selective Preference(s): College degree preferred. Previous public service Human Resources experience. Pre-Employment Requirements: • Travel is required for this position. A valid Arizona Driver's License is required, along with consent to have your driving record run periodically. • All applicants under serious consideration for hire with the Attorney General's Office are required to be fingerprinted by the Office and complete a criminal background check through State and Federal agencies. A job offer cannot be tendered until the candidate has successfully passed the initial background check. Your record does not automatically constitute a bar to employment. Factors such as, but not limited to, age at time of offense and age of offense, as well as the relationship between the offense and the job for which you apply will be taken into account. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Attorney General's Office offers a comprehensive benefits package to include: Student Loan Assistance Sick leave Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program) Vacation with 10 paid holidays per year Health and dental insurance Retirement plan Life insurance and long-term disability insurance Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: • Positions in this classification participate in the Arizona State Retirement System (ASRS). • Please note, enrollment eligibility will become effective after 27 weeks of employment. Contact Us: If you have any questions, please feel free to contact Human Resources at ************** or email us at ***********************. During all phases of the selection process, people with a disability may request a reasonable accommodation by contacting the AG's Human Resources Office at ************** or via e-mail at ***********************. The Arizona Office of the Attorney General does not discriminate on the basis of race, color, national origin, sex, disability, religion, sexual orientation or age in its programs, activities or in its hiring and employment practices. The following division has been designated to handle inquiries regarding the non-discrimination policies: Operations Division, 2005 N. Central Ave., Phoenix, AZ 85004, Phone: **************, Fax: **************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

    Mammoth Tech provides versatile and tech-savvy contact center and debt collections services for the world's largest brands. Some of our clients have included a Top-10 Global Restaurant Company, a Top-15 U.S. Healthcare System, and goverment contracts. We specialize in many business process outsourcing efforts such as contact center work, IT as a Service, and debt collections. We are a fast-paced, quickly growing company with a coast-to-coast presence, looking to expand multi-fold over the next few years. POSITION SCOPE :    The position of Customer Service Rep provides support for the business processes of the company. The primary responsibility of this position is providing excellent customer service to our customers and clients. This position is directed towards outstanding Customer Service Representatives who want to be part of a team of top performers empowered to provide the best customer service experience possible. The position is a challenging job in a fast paced, performance-oriented environment. The most important attributes for this position are the employee's character, intelligence, communication ability and personal motivation. A Customer Service Representative must use sound judgment in the execution of their duties, possess an engaging communication style and maintain a competitive, self-motivated demeanor.      DUTIES & RESPONSIBILITIES :    The Customer Service Representative will be responsible for performing their tasks in a productive and effective manner.     Responsible for communicating with customers via inbound phone calls. Additional communication lines may include email, live chat, or other means as needed. Ability to exceed a daily quota consisting of inbound / outbound phone calls, emails, and live chats. Record detailed notes of customer communication. Maintain real-time communication by keeping the inventory volume current Create life-long customers by responding to their inquiry in a way that is creative, personal, comprehensive, unique, and consistent to demonstrate the customer's value. Maintaining the high standards of professionalism and customer service expected by our clients by demonstrating efficient and courteous responses in a timely and friendly manner. De-escalate situations involving dissatisfied customers Record and document customer interaction. Input necessary data and keep records to identify trends for escalation Collaborate with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible. Operate in a remote work environment by utilizing proficient computer skills and technical knowledge Adapt to a fast paced and ever changing work environment. Willing to work a customer service schedule, based on high volume days and times in the restaurant / hospitality industry Maintain consistent and undivided attention to assigned responsibilities Other duties as assigned.    REQUIRED SKILLS/ABILITIES :     Clear and articulate telephone voice without major background noise or distractions Ability to plan, prioritize and organize workloads.   Self-motivation with strong communication skills; excellent decision-making skills; ability to learn quickly.   Must be a reliable individual able to provide consistently excellent work performance.   Experience with a multi-line phone system.   Computer Skills: Microsoft Office, various cloud-based platforms such as Salesforce, data entry, and word processing Upbeat and positive attitude Ability to maintain the reputation of Mammoth Tech and any assigned clients Ability to adapt to change in a rapidly expanding dynamic organization.   QUALIFICATION / EDUCATION AND EXPERIENCES :   Independent self-starter with excellent time management skills.  Strong customer service skills (1-3 years' experience in a customer service capacity)   High School diploma or GED required Must be at least 18 years of age Must have your own computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed) This position is weekends only with a start time of 2 PM or 5PM EST.   PHYSICAL REQUIREMENTS :   Prolonged periods sitting at a desk and working on a computer and telephone.  Must be able to lift up to 15 pounds at times.     Mammoth Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.     This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.     Mammoth Tech is an Affirmative Action/ Equal Opportunity Employer.    

DEPT OF ENVIRONMENTAL QUALITY We are looking for results-oriented, driven individuals with a thirst for problem solving. At Arizona Department of Environmental Quality (ADEQ) our mission is to protect and enhance public health and the environment in Arizona. Through consistent, science-based environmental regulation; and clear, equitable engagement and communication; with integrity, respect and the highest standards of effectiveness and efficiency. Because Arizonans treasure the unique environment of our state and its essential role in sustaining well-being and economic vitality, today and for future generations. We are currently looking for employees who are committed to our Agency, passionate to excel in their career and engaged in our mission. Only this caliber of employee will be successful in driving our Agency towards accomplishing our mission. ADMINISTRATIVE SERVICES OFFICER 1 Business & Finance Job Location: MISSION PARTNERS DIVISION 1110 W. Washington Street, Phoenix, AZ 85007 Posting Details: Salary: $50K-$53K Grade: 19 Closing Date: Open until filled Job Summary: We have an immediate opening for a Billing and Collections Specialist (ASO 1) in our Business & Finance Unit, Mission Partners Division. This position works under the direction of the Accounts Receivable Manager. The ASO 1 will perform billing and data entries into key systems and external files. The Billing and Collections Specialist is responsible for collections outreach and responding to inquiries. This position also completes assigned collection calls and monitors collections progress including researching disputes. This position is responsible for skip tracing, and updating customer contact information. The Billing and Collections Specialist assists with mailings and check deposits. The ASO 1 will assist in preparation of reports, charts, reconciliation and other accounting related duties as needed. THIS IS AN IN-OFFICE POSITION BASED OUT OF THE PHOENIX OFFICE. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: • Keeps accurate billing records and assist with billing questions or reconciliations as needed. • Updates any related logs or provides feedback to programs related to billing completion. • Logs and researches returned mail and invalid E-mail addresses. • Skip trace to find correct customer contact info and enter that info into the appropriate system. • Follows-up to on disputes/inquiries to ensure resolution. • Participate in collection call drives, outreach, and responses to customers. • Works closely with Attorney General team on delinquent accounts. • Updates customer call notes in the system. • Assists in demand letter mailings and other clerical functions related to collections / billing as needed. • Assist with daily deposits and payment logs. Knowledge, Skills & Abilities (KSAs): KNOWLEDGE OF: • Microsoft Office and Google suite. Preferred knowledge of intermediate to advanced Excel formulas • General accepted accounting principles (GAAP). • Knowledge of or the ability to learn department policies and procedures. • Knowledge or the ability to learn of the principles, concepts, practices, methods and techniques of government accounting according to the State of AZ Accounting Manual (S.A.A.M.). • Accounts receivable processes and collections. • Collections methods and techniques. • Researching and compiling information. • State statutes, rules and regulations as they pertain to the Department and section. • State government and department organizational structure. • Confidentiality. SKILLS: • Strong communication skills. • Customer service and the ability to effectively interact with a wide range of internal and external customers. • Critical thinking skills. • Proficiency in Microsoft Excel, including the ability to create and utilize VLOOKUPs, Pivot Tables, and simple financial formulas. • Data entry skills. • Teamwork and collaboration skills. • Adaptability skills. • Strong work ethic. • Attention to detail. • Gathering of facts and information. • Effective time management. • Statistical and abstract analysis. • Read and clearly write/update standard work procedures. ABILITY TO: • Work individually and collaboratively. • Analyze, interpret, and communicate data orally and in writing. • Enter data accurately into various systems as needed and to apply critical thinking to resolve errors / problems. • Knowledge of or ability to learn, and apply with rigor, ADEQ AMS Lean concepts, principles and tools used to create and deliver the most value from the customer's perspective while consuming the fewest resources, and engaging people in continuous problem solving. • Work under pressure meeting deadlines. • Exhibit personal initiative. • Prioritize effectively. • Adapt to changing assignments and priorities. • Respond to inquiries with tact, diplomacy, and appropriate timely information. • Work as a team player within several divisions. • Organize, prioritize and perform multiple tasks on a daily basis. • Establish and maintain effective and positive working relationships with agency staff and the public. • Complete assigned tasks accurately. • Work independently with minimal supervision. • Report work status, issues, and inquiries timely. • Be analytical. • Professional. • Problem solve. • Display sound judgment. Selective Preference(s): • Preferred Bachelor's degree or equivalent industry experience • 2-5 years of administrative, accounting or accounts receivable experience (preferred) or in a related field. Pre-Employment Requirements: If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: Among the many benefits of a career with the State of Arizona, there are: · 10 paid holidays per year · Accrual of sick and annual leave beginning at 12 and 13 days per year respectively for full-time employees · Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). · A top-ranked retirement program with lifetime pension benefits · A robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability · An incentivized commuter club and public transportation subsidy program · We promote the importance of work/life balance by offering workplace flexibility · We offer a variety of learning and career development opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: ASRS Lifetime Benefits Contact Us: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting *************. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Under general direction; supervises assessments and sewer permit issuance, and records, casement and right of way acquisitions; prepares reports as necessary; provides information to the public. Performs other related duties as required. Required Qualifications Any combination of training and work experience which indicates possession of the skills, knowledge and abilities listed below. Bachelor's degree in Business Administration, Public Administration, Engineering or other related field plus two (2) years of customer service experience. Thorough knowledge of state and county laws pertaining to assessments; permit issuance procedures. Knowledge, Skills, and Abilities Advanced knowledge of department policies and procedures*; supervisory techniques; public improvement assessment practices and procedures; sewer line construction and inspection methods; public relations techniques; easement and right of way acquisition procedures. Thorough knowledge of state and county laws pertaining to assessments. Ability to understand public improvement assessments; understand permit issuance procedures; proofread technical materials, recognize errors and make corrections; establish a friendly atmosphere as supervisor of a work unit; resolve complaints from citizens and property owners; communicate effectively. (*Indicates developed after employment). Job Duties The duties listed below are intended to depict tasks performed by this classification. Supervises assessments, sewer permit issuance and records, casement and right of way acquisitions; ensures that work is performed accurately and within required time frames; recommends unit procedural changes and ensures that department policies and procedures are followed. Coordinates customer service activities with other departments; resolves significant problems regarding assessments permits, easement and right of way acquisitions; assists with negotiation of contracts with engineering firms regarding assessment of property for public projects. Processes easement and right of way acquisitions (e.g., explains past, current and future tap in charges, file old and new easement agreement, correct any levied assessment errors). Work Environment The Work Environment characteristics described here are representative of those that an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment and employee will regularly be exposed to normal hazards associated with an office environment. The employee may experience a customer's anger or frustration. Physical Demands The physical demands described here are representative of those that an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this position, the employee may be required to travel to and access the various assigned work sites, other offices and agencies, homes and institutions. * Job is physically comfortable. Typically requires sitting, walking, standing, bending, keying, talking, hearing, seeing and repetitive motions; use hands to finger, handle, or feel. * May occasionally be required to reach with hands and arms and climb or balance. The employee must regularly lift up to 25 pounds and occasionally lift and/or move up to 25 pounds. * Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision. Work Schedule: Monday - Friday 7:30 am - 4:00 pm. Overtime may be required. Work Location: 1180 S. Main St, Akron, OH 44301 Pre-Employment Testing Requirements: Pre-employment Drug and Alcohol Testing, Criminal Background Check, Driving Record Check Position : 155075001 Code : 20251500-19 Type : INTERNAL & EXTERNAL Group : DSSS CLASS Job Family : CUSTOMER SERVICE Posting Start : 11/25/2025 Posting End : 12/31/2025 Details : Click for Benefits Info SALARY RANGE: $25.27-$30.95

Department: Veteran Services Job Status: Full-Time Rate of Pay: $22.71 - 31.04 based on experience JOB SUMMARY: Counsels, advises, and assists veterans and their dependents in obtaining benefits provided for them by County, State, and Federal Law. Acts as an advocate and case manager for veterans in need of such services. Assists the director of the office as needed to advocate, educate and grow the programs for Veterans in Van Buren County. This position reports to the Veterans' Services Director. ABILITIES, KNOWLEDGE, AND SKILLS: Must possess impeccable Customer Service Experience Must possess a thorough knowledge of state and federal laws and regulations governing the provision of veterans' services. Exceptional planning, prioritization and organizational skills accompanied by strong attention to detail. Skilled in preparing and writing reports and presentations. Strong planning, prioritization and organizational skills accompanied by strong attention to detail. Skilled in preparing reports and presentations. Ability to deliver excellent oral and written communication skills in a manner appropriate to the audience. Exceptional interpersonal and problem-solving skills. Proficient with Adobe, MS Word, PowerPoint, Excel, and Outlook. Ability to complete work online, in the field or in a remote environment. Skill in managing a budget. Work independently and with and team. Excellent customer service skills. PRINCIPLE DUTIES AND RESPONSIBILITIES: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Conducts interviews of Veterans and/or their dependents and widows and advises them of their rights under County, State and Federal law. Provides referrals to other agencies to help meet the needs of the clients that cannot be met by the available benefits. Monitors progress of such referrals to ensure services are coordinated and received. Provides assistance and/or files claims for Veterans' benefits. Specifically, VA Health Care, Compensation Claims, Appeals, Aid and Attendance Claims, Care Giver Claims, Dependency and Indemnity Compensation Claims, Burial Services and Pensions. Monitors all claims filed to assure compliance with all State and Federal law. Provides assistance to Veterans and dependents in the preparation and follow-up of applications for State and Federal benefits. Research medical conditions and obtain necessary medical records from physicians to support claims. Obtain necessary financial information and corroborating information as needed. Contact and assist survivors of a deceased veteran in obtaining death information. Apply for benefits such as burial in a national cemetery, burial allowances, government grave marker, government life insurance proceeds and survivor benefits. Advise and assist veterans on all phases of government life insurance. Assist a veteran, or the eligible survivor of a veteran, in obtaining Veterans' Administration home loan benefits. Ensure timelines are met to expedite benefit claims. Assist veterans/dependents in appealing denied claims. Establishes and maintains confidential client files. Develops and maintains professional relationships with local agencies serving Veterans including: Veterans Administration, Senior and Disabled Services, Adult and Family Services, Michigan Department of Veterans Affairs and others service organizations. Maintains current Veterans publications such as Federal, State and County information and instructions and resource material on V.A. Medical Centers, outpatient clinics and their programs. Coordinates with Van Buren County Transit Veterans' transportation program to provide services as needed. Composes correspondence and reports regarding inquiries on other Veterans related matters. Assists with grant submissions and reporting requirements. Orders supplies and services for the Veterans' Services Office. Executes an outreach program to provide services to Veterans and their dependents particularly in senior living/adult care facilities in Van Buren County. Assist in Management of Emotional Support Animal Program. Assist in the management and execution of the Van Buren County Horticulture Program. Assist in the Execution of the Veterans Standdown in the Fall. QUALIFICATIONS / EXPERIENCE: Associates Degree and one to three years of experience in a related field; or an equivalent combination of education and experience in veterans' services, human relations, social service fields or business. Must have a valid driver's license. Service in the Armed Forces of the United States, with a discharge under honorable conditions is preferred. Veterans' Services Officers must complete the National Association of County Veterans' Service Officer training and Department of Veterans' Services certification process within one (1) year of their initial hire date and continuing Education Units (CEU's) every year thereafter. OTHER REQUIREMENTS: Must be willing to travel as needed. Employment is dependent on background check, criminal history, and drug screen. Applicant must complete County application form. SUPERVISORY RESPONSIBILITIES: Direct Reports: None Delegation of Work: Not applicable Supervision Given: Not applicable Reports To: This position reports to the Veterans' Services Director WORK LOCATION AND PHYSICAL DEMANDS: The primary work location is in an office environment. Work may also be done in the community or remotely. Position is physically comfortable; individual has discretion about sitting (80%), walking (10%), and standing, etc. Occasional lifting, pushing, climbing, and pulling may be required of around twenty-five pounds. Occasional evening and/or weekend work may be required. Send Applications To: Van Buren County Administration Building 219 E. Paw Paw Street, Suite 302 Paw Paw, MI 49079 Applications are available from Human Resources Division Phone: ************** Website: ****************************************** Or apply online through our Career Portal! Van Buren County Government is An Equal Opportunity Employer

Definition Under direction, is responsible for leading and participating in billing, billing adjustments, and/or responding to customer inquiries; performs related duties as required. Examples of Work (Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.) * Conducts interviews over the telephone or in person in order to obtain information to initiate, revise, or terminate a customer service account or schedule a service date; * Prepares correspondence to customers, coworkers, supervisors, or the general public as appropriate; * Operates and monitors a mainframe computer system and peripheral devices for billing purposes; * Assists in training personnel in customer service activities and work procedures; * Audits maintenance charges, finalized accounts, deposits, interest accruals, billing, and billing adjustments to ensure billing accuracy; * Estimates customer consumption based on previous readings and other data; * Monitors public and commercial accounts and recalculates billings as necessary; * Audits billing balances and revenues by comparing monies received with amounts registered, balancing books when errors are detected; * Answers customer inquiries over the telephone or in person regarding utility rate calculations, department/division policies and procedures, and City Codes; * Maintains records and prepares reports on utility usage and field service action results, generating service requests as needed; * Acts as a lead worker within a work unit or at an assigned work location. Minimum Qualifications Two (2) years of experience in customer relations and/or customer service that involves account maintenance, billing, billing adjustments, customer inquiries, or service complaints. Test/Job Contact Information The names of the applicants passing this administration of this exam will be used to create a NEW, OPEN COMPETITIVE, eligible list for this classification. If you are interested in having your name included on the new eligible list, you will need to apply for this exam within the filing period and successfully complete all phases of the testing process. Questions regarding this process can be directed to the Test Center at ************. The examination process will consist of a computer skill exam weighted 100%, covering Audio Calls/Emails, Water/Power Customer Inquiries, Problem Sensitivity, Multitasking, Customer Service, and 2016/2019 Word, Outlook, and Excel. The exam is expected to be administered in early January. Approved applicants will be notified by mail/email of their scheduled test date and time. All applicants must complete all phases of the testing process in order to receive a final score. The names of all candidates who pass this examination will remain on the eligible list for two years, unless the eligible list is replaced prior to or extended beyond the two years. If a candidate's name is certified and the candidate is to be considered for employment, the hiring process will include one or more interviews, a criminal background check, and a pre-employment drug test. The certification process will be: Fixed Band The City of Columbus is an Equal Opportunity Employer

Customer Service Representative (4528-06) Work Location: Cincinnati, OH Your Benefits Working for Hamilton County! Starting Pay: $19.14 per hour Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave. Ohio Public Employee Retirement System which includes 14% Employer Contribution and a defined benefit option. Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! We serve the residents of Hamilton County in more ways than you may realize! We make a difference in your everyday life with road maintenance, economic development, emergency response, public safety, services for our children and our families within the community, and more! Requirements (Education, Experience, Licensure, Certification): High School Diploma or GED college-level coursework in secretarial science supplemented by one (1) year related experience or equivalent combinations of training and/or experience which evidences an advanced knowledge of secretarial science demonstrable skill in typing. Valid driver's license issued by the state of residency. Job Duties (Summary): Provides quality customer service to walk-ins, customers, vendors and visitors; responds to inquiries from customers and vendors (e.g., issues regarding parking in unauthorized parking spots, lost money in the vending machines, processes special requests from customers, etc.); receives and screens telephone calls; deals with emergency and/or sensitive information; refers difficult or sensitive issues to appropriate personnel; serves on committees; interacts with various vendors in performance of job duties; coordinates fundraising charity drives for department; maintains schedules for conference rooms. Processes customer work order requests and information and dispatches to appropriate personnel in accordance with established procedures; handles emergency work order issues timely and with sensitivity, and informs assigned personnel; enters data into department work order system; answers questions related to status of work orders; verifies and checks on computer generated information, records and reports; prepares and provides computer generated records, reports and information; responds to basic computer questions from system users; serves as liaison with other agencies to clarify or confirm data; data enters mileage for fleet and produces various reports Performs routine clerical duties to assist with the efficient operation of the department (e.g., types and edits correspondence, memos, reports and other documents; maintains Director's and other various files; transcribes dictation; reproduces, files and distributes documents; receives and routes incoming faxes via the fax press; receives, sorts and distributes incoming mail; coordinates FedEx, UPS and I/O mailings/deliveries; responsible for inventory control and orders all office supplies; distributes gas card and monitors use; maintains locked Key-Box; maintains office equipment). Reviews “night” time cards to verify service hours; schedules, monitors and verifies vehicle usage and related records; assigns and maintains vehicle cell phones and related records. Demonstrates regular and predictable attendance. Performs other related duties Work Location: Facilities 1000 Main Street Cincinnati, OH 45202 Work Hours: Full-time/ 40 Hours a week Deadline to Apply: Open Until Filled

Benefits: Dental insurance Employee discounts Flexible schedule Free food & snacks Free uniforms Health insurance Training & development Vision insurance Job Title: Front Desk Customer Service Representative Reports to: General Manager FLSA Status: Non-Exempt Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company. Duties and Responsibilities include the following. Other duties may be assigned. 1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. 2. Processes student registrations using effective sales/customer service techniques. 3. Schedules and manages birthday/pool parties. Supervises birthday party staff. 4. Resolves customer concerns/complaints using a professional approach. 5. Assists clients with purchases of merchandise and vending. 6. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. 7. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area. 8. Monitors snack shack area and provides guidance to snack shack staff. 9. Checks voicemail and email correspondence and responds in a timely manner. 10. Updates informational displays with accurate and timely promotions and literature. 11. Provides occasional administrative support for management personnel to include the General Manager, and the Asst. General Manager. 12. Makes collection calls to resolve open account problems. 13. Prepares twice daily student lesson schedules for use by instructors and management staff. 14. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Education/Experience: High school diploma or GED. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems. Certificates and Licenses: CPR, First Aid and AED certification required. Compensation: $13.50 - $16.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

Appointing Authority: Veterans Service Commission Civil Service Status: Classified Classification Title: Veterans Service Officer Employment Status: Full-Time Reports to: Claims Manager FSLA Status: Exempt GENERAL DESCRIPTION: Under the direction of the Executive Director and supervision of the Claims Manager, the Veterans Service Officer advises and assists active military personnel, veterans, spouses, surviving spouses, children, parents, and dependents of veterans on presenting claims as well as obtaining rights and benefits available under federal, state and county laws. QUALIFICATIONS: Shall be a veteran pursuant to Ohio Revised Code (O.R.C.) Section 5901; possession of an honorable discharge (DD214) from the U.S. Armed Forces; High school diploma or equivalent; two years' experience working with the public; or equivalent combination of education and/or professional experience. LINCENSURE OR CERTIFICATION REQUIREMENTS: Possess a valid driver's license; Remain insurable under the county's vehicle insurance policy; Maintain necessary certification as a Veterans Service Officer; and Complete and pass a BCI/FBI background check. EQUIPMENT OPERATED: Motor vehicles, personal computer, fax machine, copier, calculator, micro-fiche, paper shredder, printers, and/or other modern office equipment. ESSENTIAL FUNCTIONS OF THE POSITION: Advises and assists persons in the Armed Forces of the United States, veterans' spouses, surviving spouses, children, parents, and dependents of the veteran in presenting claims or obtaining rights or benefits under any law of the United States or of this state, including but not limited to service-connected compensation, non-service disability pension, survivors' pension, documents and award requests, discharge upgrades, health benefits, and educational benefits; Determines appropriate benefits for clients; obtains documents necessary to substantiate claims (e.g. medical evident, service history, employment verification and documentation, custody document); makes recommendation on financial assistance applications in a timely manner; Maintains files of all documentation provided to establish and support claims for benefits; develops professional relationships with clients; works in conjunction with local, county, state, and federal agencies to advocate for clients; Refers clients to the HCVSC Emergency Financial Assistance program; Ensures that applications for aid regarding the burial of eligible indigent clients are complete; Assists with applications for grave markers and burial flags; and Participates in civic functions as well as outreach events to inform the public of services rendered for veterans and dependents. OTHER DUTIES AND RESPONSIBILITIES: May perform home visits when necessary to verify the information provided by the veteran and assist in the benefit application process; Reports known and suspected cases of fraud and/or misrepresentation to the appropriate persons and agencies; Attends continuing education classes; maintains awareness of all laws, policies, and procedures affecting veterans and their dependents; attends seminars and schooling that may require out-of-town travel; Must be able to obtain and maintain accreditations through the Ohio Department of Veterans Services and other national accredited organizations; and Performs other job-related duties as required. MINIMUM ACCEPTABLE CHARACTERISTICS: Knowledge of budgeting, accounting, government process; veterans service commissions laws and/or regulations; agency goals and objectives; departmental policies and procedures; public relations; office practices and procedures; records management; office management; public administration; and case management; and Ability to interpret a variety of instructions in written, oral, picture, or schedule form; calculate fractions, decimals, and percentages; prepare accurate documentation; communicate effectively; understand a variety of written and/or verbal communications; interpret results, draw conclusions, and take recommended action; develop and maintain effective work relationships, including individuals, departments, and/or agencies; travel to and gain access to work site. DEADLINE TO APPLY: Until position is filled. Submit CV and Resume to *********************************** ----------------------------------------------------------------------------------------------------------------------------------------- The HCVSC is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. Appointing Authority: Veterans Service Commission Civil Service Status: Classified Classification Title: Veterans Service Officer Employment Status: Full-Time Reports to: Claims Manager FSLA Status: Exempt GENERAL DESCRIPTION: Under the direction of the Executive Director and supervision of the Claims Manager, the Veterans Service Officer advises and assists active military personnel, veterans, spouses, surviving spouses, children, parents, and dependents of veterans on presenting claims as well as obtaining rights and benefits available under federal, state and county laws. QUALIFICATIONS: Shall be a veteran pursuant to Ohio Revised Code (O.R.C.) Section 5901; possession of an honorable discharge (DD214) from the U.S. Armed Forces; High school diploma or equivalent; two years' experience working with the public; or equivalent combination of education and/or professional experience. LINCENSURE OR CERTIFICATION REQUIREMENTS: Possess a valid driver's license; Remain insurable under the county's vehicle insurance policy; Maintain necessary certification as a Veterans Service Officer; and Complete and pass a BCI/FBI background check. EQUIPMENT OPERATED: Motor vehicles, personal computer, fax machine, copier, calculator, micro-fiche, paper shredder, printers, and/or other modern office equipment. ESSENTIAL FUNCTIONS OF THE POSITION: Advises and assists persons in the Armed Forces of the United States, veterans' spouses, surviving spouses, children, parents, and dependents of the veteran in presenting claims or obtaining rights or benefits under any law of the United States or of this state, including but not limited to service-connected compensation, non-service disability pension, survivors' pension, documents and award requests, discharge upgrades, health benefits, and educational benefits; Determines appropriate benefits for clients; obtains documents necessary to substantiate claims (e.g. medical evident, service history, employment verification and documentation, custody document); makes recommendation on financial assistance applications in a timely manner; Maintains files of all documentation provided to establish and support claims for benefits; develops professional relationships with clients; works in conjunction with local, county, state, and federal agencies to advocate for clients; Refers clients to the HCVSC Emergency Financial Assistance program; Ensures that applications for aid regarding the burial of eligible indigent clients are complete; Assists with applications for grave markers and burial flags; and Participates in civic functions as well as outreach events to inform the public of services rendered for veterans and dependents. OTHER DUTIES AND RESPONSIBILITIES: May perform home visits when necessary to verify the information provided by the veteran and assist in the benefit application process; Reports known and suspected cases of fraud and/or misrepresentation to the appropriate persons and agencies; Attends continuing education classes; maintains awareness of all laws, policies, and procedures affecting veterans and their dependents; attends seminars and schooling that may require out-of-town travel; Must be able to obtain and maintain accreditations through the Ohio Department of Veterans Services and other national accredited organizations; and Performs other job-related duties as required. MINIMUM ACCEPTABLE CHARACTERISTICS: Knowledge of budgeting, accounting, government process; veterans service commissions laws and/or regulations; agency goals and objectives; departmental policies and procedures; public relations; office practices and procedures; records management; office management; public administration; and case management; and Ability to interpret a variety of instructions in written, oral, picture, or schedule form; calculate fractions, decimals, and percentages; prepare accurate documentation; communicate effectively; understand a variety of written and/or verbal communications; interpret results, draw conclusions, and take recommended action; develop and maintain effective work relationships, including individuals, departments, and/or agencies; travel to and gain access to work site. DEADLINE TO APPLY: Until position is filled. Submit CV and Resume to *********************************** ----------------------------------------------------------------------------------------------------------------------------------------- The HCVSC is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law.