Program Analyst jobs at Florida Department of Transportation - 114 jobs

AUDITOR GENERAL The Arizona Auditor General serves as an independent source of impartial information concerning State and local governmental entities and provides specific recommendations to improve the operations of those entities. We achieve our mission through the thoroughly specific research, audits, and investigations of our professional team members who educate stakeholders through our reports, alerts, and reviews. Since 1969, our office has continued to innovate, grow, and become one of the most highly regarded leaders in our field. Join our team and make a positive difference in your community by promoting better government for all Arizona's citizens. We look forward to working with you! Program Analyst-Performance Auditor YOU MUST APPLY ON OUR WEBSITE FOR THIS POSITION. Job Location: Address: 2910 N. 44th Street Phoenix, AZ 85018 Posting Details: YOU MUST APPLY ON OUR WEBSITE FOR THIS POSITION. Salary: Depending on experience: With Bachelor's degree $60,000-$63,000 With Master's degree $63,000-$66,000 Key Responsibilities: Conduct performance audits of State agencies, universities, counties, community college districts, school districts, and programs. Through research, interviews, and analysis, gather information, help identify areas of inquiry, and perform audit procedures to obtain evidence that will help you prepare well-documented working papers and formulate findings and appropriate recommendations in compliance with government auditing standards. Draft written audit findings and verbally communicate work results to team members, the Auditor General, and auditee management. Provide the Legislature and the public with information about how public monies are being used and recommendations to improve auditee operations. Occasionally travel out of town to conduct audits. YOU MUST APPLY ON OUR WEBSITE FOR THIS POSITION. You will be able to upload your resume, unofficial transcripts, and cover letter explaining how your skills are a good fit for the position. Qualifications: Bachelor's or master's degree in a field emphasizing data organization, analytical skills, research, or writing. No accounting degree or accounting experience needed. Strong interest in public service and improving State government. Strong analytical, research, critical thinking, time management, and verbal and written communication skills. Ability to synthesize audit evidence to reach conclusions. Well-developed interpersonal skills. Ability to work both independently and collaboratively and prioritize under tight deadlines. Must have valid Arizona driver's license and reliable transportation. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Auditor General offers a comprehensive benefits package to include: • Generous paid vacation and sick leave with 10 paid holidays per year. • Medical insurance, with the employer covering 88% of the premium cost. • Retirement plan with 100% employer match of the 12.17% employee contribution and additional deferred compensation options. • Business casual dress. • Flexible Monday through Friday work schedules and telecommuting options. • Continuing education provided and paid for by the employer. • Tuition assistance program for those who qualify. • Clear path to advance your career. • Dental and vision insurance. • Long-term disability insurance and optional short-term disability insurance. • $15,000 life insurance policy and options to purchase additional coverage and supplemental coverage for dependents. • Optional flexible spending accounts. A hybrid remote work schedule is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Retirement: Arizona State Retirement System Contact Us: If you have any questions, please contact *********************** for assistance. AN EQUAL EMPLOYMENT OPPORTUNITY AGENCY

Are you a detail-driven professional with strong analytical and evaluative skills who is ready to take the next step in your career? The Pennsylvania State Police (PSP) is seeking a motivated and dedicated Program Analyst 2 to join the Commercial Vehicle Safety Division. In this vital role, you will conduct technical analysis and evaluation of the Department's Motor Carrier Safety Assistance Program while also monitoring and assessing programmatic budget data. This is an outstanding opportunity to enhance your technical expertise, broaden your professional skill set, and make a meaningful impact in support of PSP's mission and core values. DESCRIPTION OF WORK In this position, you will draft the Commonwealth's annual Commercial Vehicle Safety Plan for Federal Motor Carrier Safety Administration (FMCSA) approval, as well as prepare the Department's annual Motor Carrier Safety Assistance Program (MCSAP) federal grant application. You will coordinate, calculate, and maintain MCSAP performance measures, developing both internal and external data-collection methods to assess program effectiveness. In addition, you will track the receipt, disbursement, and availability of federal and state grant funds; monitor agency MCSAP expenditures; and prepare accounting vouchers and required quarterly reports for submission to the FMCSA and other state agencies. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: * Full-time employment, 37.5 hours per week * Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with a 30-minute lunch. * Telework: You will not have the option to telework in this position. * Salary: In some cases, the starting salary may be non-negotiable. * You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: * One year as a Program Analyst 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or * Two years of analytical experience, one of which includes professional experience in program evaluation and the development of program recommendations, and a bachelor's degree; or * An equivalent combination of experience and training. Other Requirements: * You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. * You must be able to perform essential job functions. Legal Requirements: * You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements. How to Apply: * Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). * If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. * Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. * Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: * Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): * 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION * Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). * Your score is based on the detailed information you provide on your application and in response to the supplemental questions. * Your score is valid for this specific posting only. * You must provide complete and accurate information or: * your score may be lower than deserved. * you may be disqualified. * You may only apply/test once for this posting. * Your results will be provided via email. Learn more about our Total Rewards by watching this short video! See the total value of your benefits package by exploring our benefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit ********************* and click on the benefits box. * Eligibility rules apply. 01 Have you been employed by the Commonwealth of Pennsylvania as a Program Analyst 1 for one or more years full-time? * Yes * No 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 How many years of full-time analytical experience, one year of which included professional experience in program evaluation and the development of program recommendations, do you possess? (Program evaluation is defined as interpreting and assessing the mission, goals, and objectives of a program area, the eligibility criteria for participants, and the required outcomes. Development of program recommendations is defined as utilizing the results of internal/external qualitative or quantitative research and analysis in order to provide suggestions on how to effectively proceed with the goals and objectives of a program.) * 2 years or more * 1 but less than 2 years * Less than 1 year * None 04 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 05 How much graduate coursework have you completed in Qualitative, Quantitative, and Evaluative Research Methodologies; Program Evaluation and Measurement; Marketing Research; Financial Planning; Project Management; or Policy Analysis? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting ************* and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visit ********************************************************************* and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. * 30 credits or more * Less than 30 credits * None 06 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our FAQ page. * Yes 07 WORK BEHAVIOR 1 - ANALYZING INFORMATION Performs program, fiscal, and policy analyses of an organization's program areas for the purpose of developing solutions and recommendations for program changes. Determines whether programs achieve objectives and operate cost effectively; and analyzes programmatic or fiscal effects and implications of prior policy decisions or proposed policy changes and other economic analysis and special studies. Analyzes and evaluates agency programs or projects to determine the extent to which the goals and objectives are being met and to determine the impact of changes. Levels of Performance Select the Level of Performance that best describes your claim. * A. I have experience determining if program areas are achieving objectives and operating cost effectively. I was responsible for analyzing results and making recommendations for improvements. * B. I have experience determining if program areas are achieving objectives and operating cost effectively. I was responsible for analyzing results; however, someone else was responsible for making recommendations for improvements based on my analysis. * C. I have successfully completed college-level coursework related to data analysis, qualitative business analysis, or quality control. * D. I have NO experience or training related to the work behavior above. 08 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience. * Your experience determining if program areas are achieving objectives and operating cost effectively. * Your experience analyzing results and/or making recommendations for improvements. * Your level of responsibility. 09 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours 10 WORK BEHAVIOR 2 - RESEARCH Conducts research by gathering, organizing, and analyzing pertinent program data such as legislation, policies, procedures, staffing, operations, program measures, contracts, target populations, and program impacts in order to construct charts, graphs, and reports to be used in program, fiscal, and policy analysis. Levels of Performance Select the Level of Performance that best describes your claim. * A. I have experience researching records and files for various projects and reports. When given a topic, I was responsible for compiling all available documents from a variety of data sources. * B. I have experience retrieving specifically requested records and files from a single records location. * C. I have successfully completed college-level coursework related to areas such as research methods, statistics, research design and analysis, or data collection. * D. I have NO experience or training related to this work behavior. 11 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience. * The actual duties you performed related to conducting research. * Your level of responsibility. 12 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours 13 WORK BEHAVIOR 3- MONITORING PROGRAM OPERATIONS Reviews, evaluates, develops, implements and refines programs or program policies in order to maximize benefits and minimize problems and to ensure adherence to all applicable requirements and standards. Monitors the implementation of new and existing programs that relate to the organization; coordinates and implements program planning and developmental activities with other organizational programs; prepares and reviews government grant documents and reports to ensure technical proficiency; monitors organizational activities to ensure expenditures and complement are maintained at the amount and for the purpose authorized, and ensures operational efficiency and contract propriety. Levels of Performance Select the Level of Performance that best describes your claim. * A. I have experience monitoring a program complement and expenditures to ensure they are in compliance with established levels. I was responsible for taking action when negative trends were discovered. * B. I have experience monitoring a program complement and expenditures to ensure they are in compliance with established levels. I made recommendations for someone else to take action when negative trends were discovered. * C. I have successfully completed college-level coursework related to auditing, risk assessment, risk management, or financial forecasting. * D. I have NO experience or training related to this work behavior. 14 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience. * Your experience monitoring a program complement and expenditures to ensure compliance. * Your level of responsibility. 15 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours 16 WORK BEHAVIOR 4 - TECHNICAL AND CONSULTATIVE SERVICES Provides technical assistance and consultative services to organization program managers and staff on the development, review, or administration of programs, policies, plans, data processing applications, and budgets. Consults with program officials to identify relevant areas for research or study. Advises on the development of resource allocation criteria and on the completion of reporting requirements for the purpose of program evaluation and budget preparation. Suggests and develops programs and ideas in anticipation of demand for an organization's services. Assesses and defines needs and problems and recommends possible solutions. Levels of Performance Select the Level of Performance that best describes your claim. * A. I have experience providing technical assistance and consultative services. I consulted with program areas in order to identify needs, answer questions, and resolve problems or concerns. I was responsible for assessing needs and recommending possible solutions. * B. I have experience providing technical assistance and consultative services. I consulted with program areas in order to identify needs, answer questions, and resolve problems or concerns. Someone else was responsible for assessing needs and recommending possible solutions. * C. I have successfully completed college-level coursework related to public relations, social work, counseling, public speaking, psychology, or sociology. * D. I have NO experience or coursework related to this work behavior. 17 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience. * Your experience providing technical assistance and consultative services to identify needs, answer questions, and resolve problems or concerns. * Your level of responsibility. 18 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours 19 WORK BEHAVIOR 5 - COMMUNICATION Prepares and presents information, studies, and reports orally and in writing on program or project evaluations, development, and analysis in order to provide policy and decision makers with factual information to be used in planning, implementing, monitoring, and resource allocation. This may include preparing narrative reports, tables, graphs, and charts as well as responding to oral and written inquiries regarding programs. Responds to informational requests and provides procedural guidelines, criteria, and training necessary for the implementation and management of programs and projects. Levels of Performance Select the Level of Performance that best describes your claim. * A. I have developed and presented materials regarding program or project evaluations, development, or analysis. I was also responsible for responding, orally or in writing, to informational requests regarding programs or guidelines. * B. I have presented materials, created by someone else, regarding program or project evaluations, development, or analysis. I was also responsible for responding, orally or in writing, to informational requests regarding programs or guidelines. * C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or speech. * D. I have NO experience or coursework related to this work behavior. 20 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience. * The actual duties you performed related to preparing and presenting information. * Your level of responsibility. 21 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website ****************************

description" content=" LAC Federal is seeking experienced Mid-Level Grants Management Analysts to support a federal agency program by providing expertise in the federal grants lifecycle. These positions support a portfolio of competitive and discretionary federal grants and cooperative agreements and contribute directly to the sound stewardship of public funds.The Mid-Level Analysts support the full lifecycle of federal financial assistance activities and work collaboratively with senior analysts and government staff to ensure timely, accurate, and fully compliant grants administration.ResponsibilitiesSupport pre-award, award, post-award, amendment, and closeout activities for federal grants and cooperative agreements.Review applications for completeness and compliance; assist with drafting award documentation and supporting materials.Conduct budget reviews, cost analyses, and risk documentation in accordance with 2 CFR Part 200 and agency policies.Assist with monitoring recipient performance and reviewing reimbursement requests for allowability and compliance.Draft grant amendments and support documentation for government review.Maintain accurate and complete electronic grant files within government systems.Track milestones, actions, and deadlines across multiple assigned grants.Support monthly status and progress reporting through accurate documentation and tracking.Assist with data updates in trackers, spreadsheets, and grants databases as directed by the government.Contribute to SOPs, templates, and procedural documentation as requested.Communicate professionally with federal staff, recipients, and stakeholders to resolve routine issues and support timely processing.Escalate complex issues to senior analysts while contributing thoughtful analysis and recommendations.Demonstrate strong organization and responsiveness in a deadline-driven environment." /> LAC Federal - Mid-Level Grants Management Analyst In order to use this site, it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser. All Jobs > LAC Federal > Mid-Level Grants Management Analyst LAC Federal Apply Mid-Level Grants Management Analyst Fully Remote • Washington, DC, DC • LAC Federal Apply Job Type Full-time Description LAC Federal is seeking experienced Mid-Level Grants Management Analysts to support a federal agency program by providing expertise in the federal grants lifecycle. These positions support a portfolio of competitive and discretionary federal grants and cooperative agreements and contribute directly to the sound stewardship of public funds. The Mid-Level Analysts support the full lifecycle of federal financial assistance activities and work collaboratively with senior analysts and government staff to ensure timely, accurate, and fully compliant grants administration. Responsibilities * Support pre-award, award, post-award, amendment, and closeout activities for federal grants and cooperative agreements. * Review applications for completeness and compliance; assist with drafting award documentation and supporting materials. * Conduct budget reviews, cost analyses, and risk documentation in accordance with 2 CFR Part 200 and agency policies. * Assist with monitoring recipient performance and reviewing reimbursement requests for allowability and compliance. * Draft grant amendments and support documentation for government review. * Maintain accurate and complete electronic grant files within government systems. * Track milestones, actions, and deadlines across multiple assigned grants. * Support monthly status and progress reporting through accurate documentation and tracking. * Assist with data updates in trackers, spreadsheets, and grants databases as directed by the government. * Contribute to SOPs, templates, and procedural documentation as requested. * Communicate professionally with federal staff, recipients, and stakeholders to resolve routine issues and support timely processing. * Escalate complex issues to senior analysts while contributing thoughtful analysis and recommendations. * Demonstrate strong organization and responsiveness in a deadline-driven environment. Requirements * Bachelor's degree * Minimum 4 years of direct experience in federal grants, acquisitions, or financial assistance * Working knowledge of 2 CFR Part 200 (Uniform Guidance) * Strong analytical, writing, and organizational skills * Ability to manage multiple concurrent actions with accuracy and professionalism PREFERRED QUALIFICATIONS * Experience using GrantSolutions, ESC PRISM, FMIS, or similar federal grants management systems * Experience supporting DOT or other civilian federal agencies * Proficiency with Microsoft 365 tools (Excel, Outlook, Teams, SharePoint) * Familiarity with infrastructure, construction, transportation, or research grant programs Benefits * Health Care Plan (Medical, Dental & Vision) * Retirement Plan (401k, IRA) * Life Insurance (Basic, Voluntary & AD&D) * Paid Time Off (Vacation, Sick & Public Holidays) * Family Leave (Maternity, Paternity) * Short Term & Long-Term Disability * Training & Development EEO Statement The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Job Title: Gift & Data Coordinator (Full-Time/Non-Exempt) Location: Main Library - Development Starting Pay Range: $19.23-$25.48 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: A robust benefits package that supports your physical, mental, and financial well-being. Comprehensive medical, dental, and vision plans to meet your healthcare needs. A qualified employer for Public Service Loan Forgiveness. Access to mental health resources and employee assistance programs for your peace of mind. Generous paid time off and leave options to balance your work and personal life. Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits : ************************************************** About the Position: The Development Department manages the work of the Columbus Metropolitan Foundation (CMLF). This non-profit organization is a 501(c)3 that raises funds in support of the Columbus Metropolitan Library. As a member of the Development Services Team, the Gift & Data Coordinator will ensure accurate donor records in the database by managing data entry, gift processing, as well as producing gift acknowledgements and donor mailings. What You'll Do: Accurately inputs confidential donor and membership (FOL) data into our development software; ensures data integrity as well as timely and accurate acknowledgement of gifts through letters or emails. Facilitate and distribute gift receipts, pledge reminders, and acknowledgement letters. Accurately prepares, batches, and reconciles gift deposits. Maintains accurate and up-to-date donor information. Enters gift documentation, such as important donor correspondence, into the donor database. Supports tracking and production of direct mail appeals through tasks such as creating giving forms, campaign dashboards, etc. Assist with events and experiences through tasks such as: Managing event module prior to event, including registration forms, Maintaining accurate secondary records and prospect lists Coordinating vendor logistics as requested Helping with day-of event execution and various donor-facing roles Produces assigned database reports and queries such as: Donor mail and email lists Event invite lists Top donor lists Stakeholder communication lists Campaign specific reports (e.g. attainment dashboards) Curates prospect research and/or event briefings Provides excellent and timely customer service to external customers who request information including recent and past donations and other donor records. Performs additional duties as assigned by their supervisor including serving on task forces, committees, etc. Minimum Qualifications: Associate's degree and/or equivalent years of experience. Two years' experience in database coordination and reporting, preferably in Raiser's Edge. Ability to use basic mathematical skills to reconcile reports and identify discrepancies. Ability to accurately perform numeric, as well as alpha, data entry. Proficiency in use of complex reporting tools. Ability to maintain confidentiality and use appropriate judgment in handling information and records. Ability to coordinate and manage multiple tasks, anticipate project needs and give attention to detail. Ability to tactfully and effectively communicate with donors, public, staff, volunteers, and vendors. Knowledge and experience in information management. Adept at process management; knows how to organize people and activities. Can simplify complex processes, see opportunities for synergy and integration and apply appropriately to get more out of fewer resources. Effective and efficient time management. Focuses time and effort on priorities and across a range of activities. Gathers information from appropriate sources and makes a decision. Considers data, analysis, wisdom, experience, and judgment in making sound decisions. Ability to marshal resources and orchestrate multiple activities to accomplish a goal. Uses resources effectively and efficiently. Working Conditions and Physical Demands: The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires minimal demand for physical effort.

ATTORNEY GENERAL (DEPT OF LAW) CASE MANAGMENT ANALYST Posting Details: Salary: $63,000 Grade: 20 Closing Date: Until filled Job Summary: The Arizona Attorney General's Office State Government Division/Liability Management Section is seeking a Case Management Analyst. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: The Case Management Analyst to provide analysis support for the Liability Management Section and the Employment Law Section. Responsible for complex work in the areas of information technology, legal support training, and project management. Assist management team to develop and/or successfully implement new policies, systems and processes to facilitate case management best practices, statistical reporting and docketing. Develop and implement policies, procedures and operation manuals for legal support staff. Assist, train and provide technical assistance to all legal staff. May indirectly supervise work load for legal support staff. Knowledge, Skills & Abilities (KSAs): Extensive computer and technical knowledge and experience; Extensive knowledge of legal concepts, terminology, principles and procedures Extensive knowledge of the methods and techniques of legal research and use of statutes, rules of the court, codes, and other legal resources; Proficient knowledge of the methods and techniques of automated systems; Proficient knowledge of Excel and Word; Knowledge of Legal Files or similar case management systems; Knowledge of litigation support software such as Eclipse, Trial Director and Case Map; Knowledge of local, state, and federal laws, regulations and procedures. Knowledge of supervisory and management principles and practices; Knowledge of management philosophy, mission and goals; Knowledge of principles of public administration, organization and management; Knowledge of project management methodology; Knowledge of effective interviewing techniques. Skill in oral and written communication; Skill in gathering and organizing information for effective presentation and reporting; Skill in preparing comprehensive analyses and reports, policies, procedures, correspondence and other written materials; Skill in producing an accurate and timely work product; Skill in proficient word processing and spreadsheet techniques. Skill in interpersonal relations; Skill in work management and leadership; Skill in interpreting and applying provisions of Federal, State and local legislations, rules and regulations pertinent to the administration of a public department; Ability to learn and proficiently utilize new software programs; Ability to properly track monthly statistics regarding open and closed cases; Ability to generate reports of considerable difficulty from various resources; Ability to draw logical conclusions from gathering, organizing and analyzing information; Ability to resolve complex problems/situations; Ability to work independently with minimal supervision; Ability to proficiently use a personal computer, e-mail, the internet, electronic case management and document management software; Ability as a leader to foster support, build interpersonal relationships and work with a variety of individuals; Ability to handle large workload in a high stress environment. Selective Preference(s): Paralegal certificate or equivalent experience. Prior experience as a trainer or lead paralegal helpful. Pre-Employment Requirements: • Travel is required for this position. A valid Arizona Driver's License is required, along with consent to have your driving record run periodically. • All applicants under serious consideration for hire with the Attorney General's Office are required to be fingerprinted by the Office and complete a criminal background check through State and Federal agencies. A job offer cannot be tendered until the candidate has successfully passed the initial background check. Your record does not automatically constitute a bar to employment. Factors such as, but not limited to, age at time of offense and age of offense, as well as the relationship between the offense and the job for which you apply will be taken in to account. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Attorney General's Office offers a comprehensive benefits package to include: Student Loan Assistance Sick leave Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program) Vacation with 10 paid holidays per year Health and dental insurance Retirement plan Life insurance and long-term disability insurance Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: • Positions in this classification participate in the Arizona State Retirement System (ASRS). • Please note, enrollment eligibility will become effective after 27 weeks of employment. Contact Us: If you have any questions, please feel free to contact Human Resources at ************** or email us at ***********************. During all phases of the selection process, people with a disability may request a reasonable accommodation by contacting the AG's Human Resources Office at ************** or via e-mail at ***********************. The Arizona Office of the Attorney General does not discriminate on the basis of race, color, national origin, sex, disability, religion, sexual orientation or age in its programs, activities or in its hiring and employment practices. The following division has been designated to handle inquiries regarding the non-discrimination policies: Operations Division, 2005 N. Central Ave., Phoenix, AZ 85004, Phone: **************, Fax: **************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

As a member of the WIC Systems Support Section , the Analyst II serves as part of a team that provides support to users of WIC Web Information System Exchange (WIC WISE), the WIC Electronic Benefit Transfer (EBT) Card, and the WIC App. The incumbent works under the direction of the Chief, WIC Systems Support Section, Supervisor II and supports the WIC WISE Service Desk and the California WIC Family Services Line, which entails providing customer service support to WIC local agencies and WIC families, in both English and Spanish. The incumbent reports on customer trends, responds to and documents complex phone and/or email inquiries, coordinates staffing schedules of support staff, and participates in User Acceptance Testing. In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees' monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction. This position may be eligible for telework. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH's Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded. Travel may be required for this position. Reimbursement for travel takes into consideration an employee's designated headquarters, as reflected in the duty statement, and is subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate. The headquarters office location for this position is identified in the attached duty statement. Please let us know how you heard about our position by taking this brief survey: ********************************************** You will find additional information about the job in the Duty Statement. Minimum Requirements You will find the Minimum Requirements in the Class Specification. * ANALYST II Additional Documents * Job Application Package Checklist * Duty Statement Position Details Job Code #: JC-506097 Position #(s): ************-700 Working Title: Customer Service Analyst (Bilingual) Classification: ANALYST II $6,031.00 - $7,547.00 A New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California's diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do. The Women, Infants, and Children Program (WIC) has been part of the nation's nutrition safety net for 50 years. Extensive research has found WIC to be a cost-effective investment that leads to healthier infants, more nutritious diets, health care for children, and subsequently higher academic achievement for students. WIC helps families receive healthy food, nutrition education, breastfeeding support, and referrals to healthcare and other community services. Like other divisions within the California Department of Public Health (CDPH), WIC builds its program by addressing social determinants of health. WIC impacts the life course by promoting health practices that can ultimately improve life outcomes often experienced by vulnerable communities. WIC serves babies and children up to age five, pregnant women, and new mothers. Dads, grandparents, foster parents of young children, and working families are welcome at WIC too! Monthly, nearly one million WIC participants can find support at one of 83 local agencies which offer services at more than 500 sites throughout California. WIC participants can redeem their food benefits at approximately 3,800 grocers that are authorized to serve WIC families. In 2019 - 2020, the WIC Division implemented an Electronic Benefits Transfer (EBT) card called the California WIC Card and a new management information system known as WIC WISE, that allows WIC participants to be served more efficiently. The CDPH WIC Division works continuously to improve its operations and system to better support families and its partners. About the CDPH/WIC Family Over 200 state staff work at CDPH's WIC Division, headquartered at the Natomas campus in Sacramento. WIC is committed to a hybrid workforce and the state provides a modest stipend for those who fully and partially work from home. Staff are provided with a computer or laptop, camera, and large screen to conduct their work. We build our unit teams virtually and maintain contact with stakeholders by being on camera to solidify our relationships. The WIC Division is led by senior managers administering a Local Policy and Health Programs Branch, Local Services Branch, Vendor Management Branch, Communications, Food, and Vendor Policy Branch, Data and Integrity Branch, Systems Integration Branch, and the Operations team. Through these branches, our support staff, analysts, specialists, researchers, and nutritionists serve the needs of WIC families, supports our program partners, and ensures the California WIC Program is administered appropriately and effectively. CDPH is an E-Verify Employer The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year. Department Website: *********************** Special Requirements * The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired. For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted. A completed State application (STD. 678) and any other relevant documents (e.g., unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control # 506097 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth) from your documents prior to submission. Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at ********************** Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application. If you are unable to submit your application electronically through your CalCareers account, please email ***************** for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 2/11/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Public Health CCAU Mailing Attn: Classification & Certification Unit P.O. Box 997378 MS 1700-1702 Sacramento, CA 95899-7378 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Public Health CCAU Drop Off Classification & Certification Unit 1615 Capitol Avenue Suite 73.430 Sacramento, CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: * Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. * Resume is optional. It may be included, but is not required. * Other - Please see Supplemental Questionnaire (SQ) instructions below at end of posting. Applications received without a written response to the SQ may be rejected. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: 1. Experience in a call center or customer service environment. 2. Experience in collecting, analyzing, and interpreting various forms of data. 3. Experience in interpreting, explaining, and creating processes and procedures to various audiences. 4. Ability to plan, prioritize, and organize tasks and shift priorities to meet program goals and deadlines. 5. Ability to communicate effectively verbally and in writing with staff at various levels, external stakeholders, and the general public. 6. Ability to take initiative to resolve challenges by researching and using available references and resources. 7. Knowledge in Microsoft Office (Outlook, Word, Excel, PowerPoint, and Teams) Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: *********************** Human Resources Contact: Human Resources Division ************** ***************** Hiring Unit Contact: Jimmy Saechao ************** ************************* Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Office ************** California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Supplemental Questionnaire The completed Supplemental Questionnaire is required to be submitted along with the Application. Applicants must provide a separate response to each question below. The completed Supplemental Questionnaire must be limited to one (1) page per question, must be typed, single-spaced in 12-point Arial font, and must include the applicant's name in the top right corner of each page. Responses are to include the question and must be numbered in the same order as the questions below. Resumes, letters, and other documents will not be considered as responses to the Supplemental Questionnaire. Applications without a Supplemental Questionnaire or those that don't follow the above instructions may not be considered. 1. Please tell us how your training, skills, and experience qualifies you to perform the tasks specified in the duty statement. 2. Describe a time when you went above and beyond to provide excellent customer service. 3. Describe in detail your analytical experience within your previous positions. For each, please include the position(s) in which you performed these duties and the start and end dates (month and year) of each position. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

The Grants MOU Unit is hiring a Grant MOU Analyst to support CDSS programs by helping develop and process grant and Memorandra of Understanding (MOU) agreements. This role involves researching information, reviewing documents, and preparing accurate staff work that keeps agreements moving forward. An Analyst who can provide excellent customer service and technical Grant and MOU guidance to fellow CDSS programs and outside sources including control agencies and other governmental agencies. A motivated, creative, and energetic person who can process and organize a multitude of Grant and MOU agreements at once. Under the direction of a Supervisor I, you will assist with or independently draft, review, and update grant and MOU agreements. You will work closely with program staff and partners, answer questions, and provide clear, professional guidance throughout the agreement process. This position is well suited for someone who is organized, reliable, and comfortable managing multiple deadlines. You will also help maintain agreement records, enter information into departmental databases, assist with procurement transactions in FI$Cal, and prepare professional correspondence. There are opportunities to support process improvements, team projects, and training activities. Benefits: The State offers comprehensive benefits including health, dental, vision, long-term care and disability insurance, as well as paid leave. Please see the Benefits section below for more details. Telework / Remote Work Information: This position has been designated as eligible for telework. The position may require in-person attendance when requested. If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey. Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at ******************** For guidance on applying for a state job, visit Three Steps to a State Job. Follow us on LinkedIn to stay up to date on our latest opportunities. You will find additional information about the job in the Duty Statement. Working Conditions This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer's markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80. This position is eligible for hybrid work in accordance with the Governor's Executive Order N-22-25 and at the sole discretion of the Department of Social Services under California Government Code Section 14200. All telework schedules are subject to change and may be re-evaluated at any time. The incumbent will be expected to report for in office work and attend work related in-person events as deemed operationally necessary. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the CDSS policies. The successful candidate must reside in California upon appointment. The successful candidate must reside in California upon appointment. Please note: Regular commute is not compensable. Minimum Requirements You will find the Minimum Requirements in the Class Specification. * ANALYST II * ANALYST I Additional Documents * Job Application Package Checklist * Duty Statement Position Details Job Code #: JC-506234 Position #(s): ************-746 Working Title: Grant MOU Analyst Classification: ANALYST II $6,031.00 - $7,547.00 A New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Shall Consider: ANALYST I $3,861.00 - $4,839.00 A $4,181.00 - $5,233.00 B $5,014.00 - $6,276.00 C # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive. The Grants MOU Unit, within the Contracts and Procurement Services Branch, is a cross-cutting team that supports CDSS programs by improving efficiency and consistency in the grant and Memoranda of Understanding (MOU) process. We work closely with program areas across the Department to provide guidance, technical assistance, and processing support for a wide range of grant and MOU agreements. Our work is grounded in clear communication, collaboration, and consultation with our partners. We value thoughtful use of resources, creative problem-solving, streamlined processes, and continuous learning. As a team, we support one another and approach our work collaboratively, focusing on shared goals rather than classification or status. Through this approach, we help ensure CDSS programs have the support they need to carry out their missions effectively. CDSS Guiding Principles Diversity. Equity. Inclusion. Accessibility. Belonging. We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS. Community Engagement We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services. Empowerment We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life. Quality Services We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved. Data Defined Outcomes We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability. Special Requirements Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position. Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver's license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission. A Statement of Qualifications (SOQ)is required and will be used to evaluate your ability to clearly and concisely present information in writing. The SOQ must be no more than two pages, use Arial 12-point font, use normal margins, and be typed. Please indicate your total years of experience responding to the questions below. Statement of Qualifications Questions 1. Describe a situation where you provided excellent customer service. What was the situation, how did you assist, what was the outcome? 2. Provide specific examples of your experience conducting research and applying procedures and/or applying policies. 3. Describe how you work in a team or collaborative environment while managing changing priorities and timelines. Applications received without a Statement of Qualifications that meets the requirements above will not be considered. This position is designated under the Conflict of Interest Code. You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history. If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire. Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months. Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 2/17/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Social Services California Department of Social Services Attn: Classification & Pay Unit P. O. Box 944243 - MS 8-15-58 Sacramento, CA 94244-2430 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Social Services California Department of Social Services Classification & Pay Unit 744 P Street, MS 8-15-58 Sacramento, CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: * Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. * Resume is optional. It may be included, but is not required. * Statement of Qualifications - (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Candidates are encouraged to apply even if they do not meet every qualification. Please highlight relevant experience in your application materials. * Ability to plan, organize, and manage multiple assignments while adapting to changing priorities and meeting deadlines. * Initiative and willingness to learn quickly, along with strong organizational and follow through skills. * Strong analytical and problem-solving skills, including the ability to work independently, conduct research, identify gaps or improvement opportunities, and develop thoughtful recommendations. * Experience analyzing information, evaluating alternatives, and clearly presenting findings in writing or discussion. * Experience using common software tools such as Microsoft Office, Adobe Acrobat, and database systems. * Familiarity with, or the ability to quickly learn, CDSS programs, organizational structure, and business processes. * Ability to communicate clearly and professionally with a variety of audiences, including participating in or leading meetings and preparing written materials for management and program staff. * Customer service-oriented mindset with strong interpersonal skills and the ability to work collaboratively with diverse teams and stakeholders. Benefits There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program. TRANSPORTATION REIMBURSEMENT * Public transit (mass transit) passes. * 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS). * 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS. * Vanpool drivers and riders * 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS. Click here to view all the attractive benefits available to state employees! Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process. Hiring Unit Contact: Alessandra Langen ************** **************************** Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Office ************** ******************** California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Personal Leave Program (PLP) 2025 Personal Leave Program (PLP) 2025 - Salaries do not reflect reductions from the Personal Leave Program, please see the applicable Memorandum of Understanding (MOU) for additional information on the length and percentage of reductions. Examination Information Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process. To apply for the examination for this position, click on the link below to search for the examination and follow the "How to Apply" instructions in the examination announcement: CalCareers Exam/Assessment Search Successful examination applicants are placed on an eligibility list. If you already have list eligibility for this classification, you do not need to retake the examination. Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at: ***********************. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

The CalSTRS Customer Service Division is seeking a motivated individual to work as an Analyst II (Limited-Term) in the Training Unit. Please note that this is a limited-term position with the possibility of being extended up to 24 months or becoming permanent. Customer Service is the first point of contact for CalSTRS' members, benefit recipients, and other constituents. Through multiple communication channels which include telephone, secure messaging, and written correspondence, the contact center is responsible for providing excellent member service through accurate, consistent, complete, and timely responses to each inquiry. The Training Unit designs, develops and implements New Employee Training, NET, for new Contact Center agents as well as additional training for seasoned staff and leadership, such as online message training and division development training. Under the direction of the Customer Service Training Manager (Staff Services Manager I), the Analyst II operating as the Senior Trainer independently develops and delivers initial and ongoing skills-based training that results in retention and effective application of training content. The ideal candidate will possess the following skills: * Knowledge of adult learning techniques * Experience of or participation with the development of training curriculum * Ability to work independently and act proactively * Ability to work in a team environment and collaborate to produce higher quality results * Excellent communication skills both verbal and in writing * Open to give, receive, and implement feedback * Experience coaching, mentoring, and developing others * Flexible and adaptable to ever changing business priorities and able handle multiple priorities and deadlines Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position. In July 2025, the State of California implemented the Personal Leave Program 2025. This program reduces employees' monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits for the duration of the program. The salary ranges shown on this job posting do not reflect the reduced amounts. Does this opportunity seem right for you? If so, see the Application Instructions section below and apply now. You will find additional information about the job in the Duty Statement. Working Conditions CalSTRS offers a hybrid approach including in-office and remote work solutions based on business needs. All staff of CalSTRS are employees of the State of California and subject to California employment taxes and withholdings. Upon appointment, staff are required to provide a current California address to CalSTRS Human Resources to be used as a remote work location. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment with CalSTRS. Minimum Requirements You will find the Minimum Requirements in the Class Specification. * ANALYST II Additional Documents * Job Application Package Checklist * Duty Statement Position Details Job Code #: JC-506434 Position #(s): ************-901 Working Title: Senior Trainer Classification: ANALYST II $6,031.00 - $7,547.00 A New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Yolo County Telework: Hybrid Job Type: 12 Month Limited Term - Full Time Department Information CalSTRS: Securing the financial future and sustaining the trust of California's educators CalSTRS is the largest educator-only pension fund in the world, providing retirement, disability and survivor benefits to California's more than 1 million public school educators and their families. Named as one of the best places to work in money management ten times by Pensions & Investments magazine, we are a world-class financial services institution with a commitment to sustainability and wellness. Our two U.S. Green Building LEED Platinum-certified headquarters buildings in West Sacramento, California, feature sustainable construction, abundant natural lighting, an organic garden, sustainable beekeeping and ergonomic functionally designed workspaces. We offer a variety of on-site amenities to our team members, including two full-service cafés, two free fitness centers, a bicycle rental library and a child care center with a covered playground. Team members enjoy walks along the Sacramento River and nearby seasonal farmers markets. In addition to our state-of-the-art amenities, we offer thriving wellness and sustainability programs, an award-winning employee recognition program, and ongoing training, learning and development opportunities. We offer competitive benefits, flexible work hours and hybrid work options. We are committed to creating a workplace where our team members thrive. If you're looking for a rewarding career and are interested in becoming part of a diverse and inclusive workforce where talent, expertise and wellness are valued, we encourage you to find out more about our many career options at CalSTRS.com/Careers. Special Requirements Statement of Qualifications Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to an interview. When completing the SOQ, please include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. Your SOQ should not exceed two pages and must use single-spacing, 12-point font, and 1-inch margins. Include your full name at the top of the first page. Number and address each question as follows: * Describe your most recent experience in designing and delivering training. Include an example of your success in keeping the training relevant to current organizational needs. * Describe your most recent experience working in a team environment. Include an example of your ability to collaborate. * Describe your experience in providing quality customer service. Include an example of your ability to meet the needs of your customer while balancing the needs of the organization. Exam This position requires a current Analyst II examination. If you need to take the examination or if your score has expired, click here to gain list eligibility. CalSTRS Personal Trading Program Investment Branch employees are required to participate in the CalSTRS Personal Trading Program which allows CalSTRS to monitor employees' personal trading transactions in order to reduce risks associated with insider trading, front running, and misusing material non-public information. Upon accepting a position within the Investment Branch, you will be required to disclose your personal broker account information and be required to utilize a personal broker from a designated list as provided by CalSTRS. Background Investigation Prior to employment with CalSTRS, a background investigation (BI) will be conducted. The BI consists of a Personal History Statement and fingerprinting through the Department of Justice. The BI will check criminal and civil records and, if applicable, verify education and check driving records. CalSTRS Disclosure Requirements This position may be subject to disclosure and disqualification requirements concerning economic conflict of interest in government work, including the Conflict of Interest Code that applies to CalSTRS team members and the Political Reform Act, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 2/8/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: State Teachers' Retirement System N/A Attn: Recruitment P.O. Box 15275, MS 31 Sacramento, CA 95851-0275 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: State Teachers' Retirement System N/A CalSTRS, Attn: Recruitment 100 Waterfront Place West Sacramento, CA 95605 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: * Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. * Resume is required and must be included. * Statement of Qualifications - A Statement of Qualifications is required. Please see the Special Requirements section of the job posting for detailed instructions. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Benefits CalSTRS offers a competitive pay schedule and a work-life-balance for all its employees. The State of California provides comprehensive benefits packages determined by the employee's bargaining unit and conditions of employment. Some benefits include: * Alternative work schedules * Flexible work hours * Remote work options * Medical benefits, including health, dental and vision insurance * Paid holidays and a defined benefit retirement program * More than four weeks of vacation/sick leave for leaders * More than three weeks of vacation/sick leave for staff * Health insurance in retirement * Employee Assistance Program * Loan forgiveness under the federal Public Service Loan Forgiveness Program For the latest information on the benefits offered by the state of California, explore the Health Benefits Summary provided by CalHR. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Recruitment ************** *********************** Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer ************** ********************** California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. ADDITIONAL APPLICATION INSTRUCTIONS * Electronic applications through your CalCareer account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail or drop off a hard copy of your application packet. Please provide the following information on your application: ************-901; RPA 0394; JC-506434. * If education is being used to meet the minimum qualifications, please submit a copy of your transcripts/degree. * Training and Development (T&D) assignments may be considered for this position. If you are applying as a T&D, please indicate this in the eligibility section of your application. * Candidate may be selected by application packet review only. * Multiple positions may be filled from this recruitment. * Submission of an incomplete STD 678 may result in disqualification. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. *************************************************** Under the direction of the Equal Employment Opportunity (EEO) Supervisor in the EEO Office, the incumbent performs the most complex and sensitive activities that support the department's EEO program while providing guidance and assistance to EEO investigators and support staff as the Reasonable Accommodation Lead. Incumbent provides technical training and assistance to staff responsible for responding to reasonable accommodation and accessibility requests from employees and the public. Incumbent is also responsible to maintain a current awareness and understanding of the relevant laws, regulations, and FTB policies governing discrimination, harassment, retaliation, and reasonable accommodation. Additional positions may become available (RPA 2526-01363). Please complete this optional survey letting us know how you heard about this position by clicking here. You will find additional information about the job in the Duty Statement. Working Conditions * This position is eligible for limited remote working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework. This is subject to change. * This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship or a training plan, now or in the future. Minimum Requirements You will find the Minimum Requirements in the Class Specification. * ANALYST III Additional Documents * Job Application Package Checklist * Duty Statement Position Details Job Code #: JC-505589 Position #(s): 564-187-5402-XXX Working Title: EEO Investigator- Reasonable Accomodation Unit Lead Classification: ANALYST III $6,623.00 - $8,290.00 A New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: Multiple Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information Our mission is to help taxpayers file timely and accurate tax returns and pay the correct amount to fund services important to Californians. FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce. Department Website: ********************* Special Requirements This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to ********************* CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein. IMPORTANT NOTICE As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling ************** to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD **************. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 2/2/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Franchise Tax Board Classification and Hiring Unit Attn: Kelly Troxler P.O. Box 550 Sacramento, CA 95812-0550 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Franchise Tax Board Classification and Hiring Unit Attn: Kelly Troxler 9646 Butterfield Way Sacramento, CA 95827 Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays) 07:00 AM - 06:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: * Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. * Resume is optional. It may be included, but is not required. * Supplemental Application - In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than one type-written page in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of the page. Respond to the following supplemental statement(s): * Describe your knowledge and experience of Equal Employment Opportunity program elements. * Describe your experience processing reasonable accommodation requests. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate's ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements". * Experience working as a lead, guiding and mentoring staff * Ability to interpret and apply EEO laws and policies * Advanced knowledge of and experience in independently analyzing and processing reasonable accommodation requests * Ability to reason logically and creatively, applying a variety of analytical techniques to resolve problems * Demonstrated ability to apply critical thinking * Independently provide comprehensive recommendations of informed decisions to management and stakeholders at various levels * Experience handling sensitive and confidential information in both verbal and written formats * Excellent communication skills, with the ability to convey information clearly, concisely, and professionally in person, in writing, and when presenting to large groups * Ability to prepare clear, well-written, and well-organized documents * Self-starter with the ability to work effectively independently and in a team environment * Ability to maintain a high degree of confidentiality, demonstrate initiative, and ensure accuracy in performing tasks * Ability to plan and manage multiple priorities simultaneously while maintaining a high level of organizational responsiveness * Ability to provide excellent customer service and work cooperatively with all levels of management, departmental employees, and customers * Ability to research, understand, and operationalize regulatory obligations * Excel at prioritizing workloads, have strong attention to detail and quickly build trust with various stakeholders * Ability to work in a dynamic, fast-paced environment * Experience developing EEO training material and presenting it to diverse audiences * Working knowledge of Microsoft products such as Word, Excel, and TEAMS * Minimal travel may be required Benefits Benefit information can be found on the CalHR website and the CalPERS website. In addition, Franchise Tax Board offers the following: * Convenient transportation and commuting options include: Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities. Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: ********************* Human Resources Contact: Classification & Hiring Unit ************** Hiring Unit Contact: Kelly Troxler ************** ************************ Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Office ************** California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. ADDITIONAL APPLICATION INSTRUCTIONS A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include: * Completed employment information on the STD. 678, including the "From" and "To" dates, "Hours Per Week," and "Duties Performed" fields for all jobs listed in the "Employment History" fields (resumes do not take the place of these fields on the STD. 678) * All of the required documents listed in the "Required Application Package Documents" section * The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account) * A signature, if submitting a paper application package Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the "Application Instructions" section. Do not include full Social Security Number, method of eligibility, and LEAP information in your application package. EXAMINATION INFORMATION To apply for the Analyst III position(s) as a list candidate, you must first take the online Analyst III exam. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

The Analyst I will provide a wide variety of analytical, programmatic, administrative, and technical support for the Autism Services Branch (ASB) in the Statewide Clinical Services Division (SCSD). The Analyst I processes incoming inquiries and responds to requests for technical assistance and supports communications with individuals and families, regional centers, service providers, community-based organizations, and hospitals, such as listening and responding to concerns and questions, explaining rights and responsibilities, and providing information and resources about autism, regional centers, and services, as appropriate. The Analyst I provides specialized administrative tasks, including time keeping, creating, editing, printing, and disseminating technical correspondence and materials. The Analyst I will work collaboratively with members of ASB on various projects as indicated in support of Department objectives. Effective July 1, 2025, State employees are subject to a salary reduction of three percent in exchange for five hours per month of the Personal Leave. You will find additional information about the job in the Duty Statement. Working Conditions Work is performed remotely and in an open-partitioned office area. This sedentary position requires working on a computer or reviewing documents and working papers. Intermittent local and statewide travel. Under Government Code 14200, this position is a hybrid, in-office/telework position, and may be subject to change. Incumbent can be required to report to the office, or any designated location at any time. Telework agreements can be modified and/or cancelled at any time. All commute expenses to the reporting location will be the responsibility of the selected candidate. Pursuant to California Government Code requirements, candidates must be residents of the State of California at the time of appointment. This position requires lawful authorization to work in the United States. The Department does not sponsor employment visas for this position. Minimum Requirements You will find the Minimum Requirements in the Class Specification. * ANALYST I Additional Documents * Job Application Package Checklist * Duty Statement Position Details Job Code #: JC-505199 Position #(s): ************-908 Working Title: Analyst I Classification: ANALYST I $3,861.00 - $4,839.00 A $4,181.00 - $5,233.00 B $5,014.00 - $6,276.00 C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information The California Department of Developmental Services (Department) is the agency through which the State of California provides services and supports to individuals with developmental disabilities. These disabilities include intellectual disability, cerebral palsy, epilepsy, autism and related conditions. Services are provided through state-operated developmental centers and community facilities, and contracts with 21 nonprofit regional centers. The regional centers serve as a local resource to help find and access the services and supports available to individuals with developmental disabilities and their families. The Department is located in a modern, sustainable and innovative office building at 1215 "O" Street, Sacramento, California. Some amenities of the building include: * First floor retail space (separate access from 12th Street) * Café with multiple vendors * Outdoor seating for meal breaks * Employee fitness center which includes a yoga studio, cardio equipment and weights * Plaza area with kitchenette on each floor * Lactation rooms Department Website: ********************* Special Requirements The Statement of Qualifications (SOQ) must be typed in 12-point Arial font, single spaced, and be no more than two pages in length. Applicants who fail to answer the question below or submit an SOQ may not be considered. Please review the duty statement and provide a narrative on how your training, education, and experience qualify you for this role. If you are using list eligibility from an on-line exam to qualify for this position, you MUST include with your application any documentation (i.e., copy of transcript, degree, license, etc.) to verify meeting the MQ's or you may not be considered for the position. The MQs will be verified prior to interview and/or appointment. If it is determined that an applicant does not meet the MQs of the classification, the applicant may not be considered and withheld from the eligible list. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 2/11/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Developmental Services - Headquarters N/A Attn: Desiree Cervantes Cert Unit 1215 O Street, MS 10-40 Sacramento, CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Developmental Services - Headquarters N/A Desiree Cervantes Cert Unit 1215 O Street, MS 10-40 Sacramento, CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: * Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. * Resume is optional. It may be included, but is not required. * Statement of Qualifications - A Statement of Qualifications (SOQ) is required and is a narrative discussion of how the candidate's education, training, experience, and skills meet the minimum and desirable qualifications and qualify them for the position. The SOQ serves as a documentation of each candidate's ability to present information clearly and concisely in writing. SEE "SPECIAL REQUIREMENTS" ABOVE FOR INSTRUCTIONS. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Knowledge of: Supports and accommodations related to ASD other disabilities and the Lanterman Act; Applications such as Microsoft Word, Excel, PowerPoint, Outlook, Adobe and virtual meeting products; Customer service and communication skills. Ability to: Maintain cooperative and positive relationships with a variety of internal and external staff; Meet and communicate respectfully with the public, community groups, system partners and others, and adhere to professional conduct at all times; Adhere to Departmental policies and procedures related to confidential information; Ability to analyze situations and information and independently make sound decisions; Aptitude for applying specific statutes, regulations, and policies. Benefits As a state employee working for the Department of Developmental Services, you and your family will have access to excellent medical, dental and vision insurance benefits in addition to retirement benefits. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment. Additional benefits may also be outlined for specific bargaining units in employee collective bargaining contracts. For more information, please visit the links below: State Employees - CalHR Benefits Website CalPERS Health Benefit Summary 2026 Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: ********************* Human Resources Contact: Desiree Cervantes ************** **************************** Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Equal Employment Opportunity Office ************** **************** California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information Electronic application submission is highly encouraged. Multiple positions may be filled from this recruitment. This recruitment may be utilized to fill future vacancies that may occur during the life of the certification list. Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate may be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the California Department of Human Resources. All appointments are subject to State Restriction of Appointment (SROA), Departmental Restriction of Appointment (DROA), Re-employment List procedures, pre-employment physical and fingerprint clearances. Further information on the definition of the above may be found on the California Department of Human Resources' website at: ***************** If you have not taken the Analyst I exam/assessment you may find the exam for this classification at the link below. You must take and pass the exam/assessment to obtain eligibility for hire. Click here to gain list eligibility. Remove Any Confidential Information Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Anticipated Interview Dates: We anticipate holding in-person interviews beginning the week of February 23, 2026. Are you passionate about connecting people with opportunities? Do you thrive in a dynamic environment where creativity, collaboration, and innovation are key? If so, we're looking for you to join our team at CalPERS! As a Career Services and Outreach Analyst, you'll play a pivotal role in helping CalPERS attract and retain a talented workforce. You'll supporting our external outreach initiatives, career services programs, and student internship and upward mobility programs. From hosting career workshops to designing recruitment campaigns, your work will directly impact CalPERS' mission to be a destination employer. Telework Information: This position is eligible for a hybrid work schedule, with up to two days of remote work and three days or more onsite, per week. Sponsorship This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship. CalPERS does not participate in E-Verify for employment authorization purposes. Effective July 1, 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay. How did you hear about this position? Tell us in this brief survey. You will find additional information about the job in the Duty Statement. Working Conditions * This position is designated as office-centered and works primarily onsite at the Sacramento, CA -Headquarters at least three weekdays. * Travel to career fairs and outreach events statewide * Prolonged periods of sitting * Read and view computer screens for several hours a day Minimum Requirements You will find the Minimum Requirements in the Class Specification. * ANALYST II * ANALYST I Additional Documents * Job Application Package Checklist * Duty Statement Position Details Job Code #: JC-505627 Position #(s): ************-780 Working Title: Career Services & Outreach Analyst Classification: ANALYST II $6,031.00 - $7,547.00 A New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. Shall Consider: ANALYST I $3,861.00 - $4,839.00 A $4,181.00 - $5,233.00 B $5,014.00 - $6,276.00 C # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information The California Public Employees' Retirement System (CalPERS) is the nation's largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families. Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation. At CalPERS, we're committed to people - the people we serve, our team members, and the larger community around us. CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement. If you are interested in becoming part of a diverse and inclusive workforce where talent, experience, and expertise are valued, CalPERS invites you to apply for this employment opportunity. To find out more about our Diversity, Equity, and Inclusion efforts, visit our website! To take a look at CalPERS as a destination employer, view this YouTube video. Special Requirements Statement of Qualifications Please provide a Statement of Qualifications (SOQ) for the hiring manager's review. Applications received without an SOQ or those that do not respond to the specific questions below will not be considered. The SOQ must be typed, titled "Statement of Qualifications," and each response must be numbered and list all relevant experience, education, and training, including places of employment, dates, and duties performed. The SOQ must not exceed two pages in length and must not have font smaller than 11 point. * Describe your experience developing and implementing creative outreach or recruitment strategies to attract diverse candidates. Include specific examples of the tools, platforms, or methods you used, as well as the outcomes of your efforts. * Provide an example of a time when you analyzed data or conducted a study to improve a program or process. Explain the steps you took, the tools you used (e.g., Microsoft Excel, surveys, etc.), and how your findings influenced decision-making or program improvements. Minimum Qualifications All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit the National Association of Credential Evaluation Services (NACES) website to find organizations that provide these services. The Classification Specification is located on this Job Posting under "Minimum Requirements." Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR's CalCareers website. Need help with your state application, resume, Statement of Qualifications, or interview preparation? The CalPERS Career Services & Outreach team provides comprehensive support throughout the CalPERS hiring process. Our services include one-on-one online consultations for application assistance, Statement of Qualification review, and interview preparation. To schedule an appointment and receive personalized guidance from our team, please use the following booking link: CalPERS Career Services Consultations. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 2/2/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Public Employees Retirement System Postal Attn: JC-505627/SGY Human Resources Division, Recruitment P. O. Box 942718 Sacramento, CA 94229-2718 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Public Employees Retirement System Drop-Off HRSD, SSU JC-505627/SGY 400 Q Street, Lincoln Plaza North 1st floor drop box by security desk Sacramento, CA 95811 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: * Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. * Resume is optional. It may be included, but is not required. * Statement of Qualifications - In addition to completing your online job application, you must provide a Statement of Qualifications (SOQ) for the hiring manager's review. Please see the Special Requirements section for instructions and questions for the SOQ. Applications received without an SOQ will not be considered. We ask that you not use Artificial Intelligence assistance when composing your written response. Written responses are an attempt to assess and gain an understanding of your personal writing and communication skills and abilities. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: We're looking for a candidate who brings a unique combination of skills, experience, and passion to the role. The ideal candidate will possess: * Communication Skills: Ability to engage with diverse audiences through written, verbal, and virtual communication, including public speaking and presentation delivery. * Creativity and Innovation: A knack for developing creative outreach strategies, designing engaging recruitment campaigns, and thinking outside the box to attract a wide candidate pool. * Analytical and Organizational Expertise: Proficiency in tools like Microsoft Excel, Word, and SharePoint to track, analyze, and present data, as well as manage multiple projects and deadlines effectively. * Event Coordination and Facilitation: Experience planning and hosting career fairs, workshops, and other events, both in-person and virtually, to connect with job seekers and internal team members. Benefits CalPERS team members are eligible for a number of benefits. Health benefits and leave programs are available for most team members. Benefit eligibility may depend on length of service and collective bargaining agreements. Some added benefits CalPERS offers include: * Alternate Work Schedules * Flexible Work Hours * Onsite childcare facility * Onsite fitness center * Onsite café and nearby restaurants * Free onsite parking available Mondays and Fridays, subject to change * Free offsite parking available with shuttle service Tuesdays, Wednesdays and Thursdays For more details about employee benefits, visit the California Department of Human Resources website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: HRSD Selection Services ************** ************************** Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: CalPERS EEO ************** ****************** California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information Live Scan Candidates not currently employed at CalPERS are required to submit to a criminal history review process utilizing Live Scan fingerprinting. CalPERS Disclosure Requirements If employed, you may be subject to rules imposed by Personal Trading Regulations and Conflict of Interest Code that apply to CalPERS team members, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700) Please do not include any confidential information on any documents in your application package. Confidential information that should be excluded or removed from these documents include, but is not limited to, your social security number, date of birth, marital status, personal photos, a copy of your driver's license, equal employment opportunity data, examination scores, and LEAP status. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

The CalSTRS Customer Service Division is seeking an accountable team player who can think critically on their feet and has a passion for helping others to join the Contact Center Team as a Contact Center Analyst. Customer Service is the first point of contact for CalSTRS' members, benefit recipients, and other constituents. Through multiple communication channels which include telephone, secure messaging, and written correspondence, the contact center is responsible for providing excellent member service through accurate, consistent, complete, and timely responses to each inquiry. The Contact Center provides quality customer service to CalSTRS members, benefit recipients, and others who rely on accurate and timely information to make critical, life-impacting decisions. Under the supervision of the Contact Center Team Manager, the Contact Center Analyst will: * Respond to customer contacts received through multiple customer communication channels. * Support service level demands and build the foundation to the expert skill level needed to efficiently manage contacts, both orally and in writing. * Support other Contact Center analysts and agents. * Efficiently manage multi-channel workload to ensure optimal productivity and maximum customer satisfaction. The ideal candidate will possess the following skills: * Experience in providing excellent customer service * Ability to work independently and take independent action when needed * Willingness to work in a team environment * Excellent verbal, written communication, and interpersonal skills * Demonstrated competence in the use of mainframe systems and various PC applications * Willingness to take initiative and be accountable * Ability to adapt to changes in policies and procedures * Ability to learn quickly and think critically * Demonstrated ability to apply laws, rules, and regulations * Ability to adhere to a preplanned schedule Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position. In July 2025, the State of California implemented the Personal Leave Program 2025. This program reduces employees' monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits for the duration of the program. The salary ranges shown on this job posting do not reflect the reduced amounts. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript and/or diploma with your application package. Does this opportunity seem right for you? If so, see the Application Instructions section below and apply now. You will find additional information about the job in the Duty Statement. Working Conditions CalSTRS offers a hybrid approach including in-office and remote work solutions based on business needs. All staff of CalSTRS are employees of the State of California and subject to California employment taxes and withholdings. Upon appointment, staff are required to provide a current California address to CalSTRS Human Resources to be used as a remote work location. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment with CalSTRS. Minimum Requirements You will find the Minimum Requirements in the Class Specification. * ANALYST I Additional Documents * Job Application Package Checklist * Duty Statement Position Details Job Code #: JC-505564 Position #(s): ************-901 Working Title: Contact Center Analyst Classification: ANALYST I $3,861.00 - $4,839.00 A $4,181.00 - $5,233.00 B $5,014.00 - $6,276.00 C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: Multiple Work Location: Yolo County Telework: Hybrid Job Type: Permanent, Full Time Department Information CalSTRS: Securing the financial future and sustaining the trust of California's educators CalSTRS is the largest educator-only pension fund in the world, providing retirement, disability and survivor benefits to California's more than 1 million public school educators and their families. Named as one of the best places to work in money management ten times by Pensions & Investments magazine, we are a world-class financial services institution with a commitment to sustainability and wellness. Our two U.S. Green Building LEED Platinum-certified headquarters buildings in West Sacramento, California, feature sustainable construction, abundant natural lighting, an organic garden, sustainable beekeeping and ergonomic functionally designed workspaces. We offer a variety of on-site amenities to our team members, including two full-service cafés, two free fitness centers, a bicycle rental library and a child care center with a covered playground. Team members enjoy walks along the Sacramento River and nearby seasonal farmers markets. In addition to our state-of-the-art amenities, we offer thriving wellness and sustainability programs, an award-winning employee recognition program, and ongoing training, learning and development opportunities. We offer competitive benefits, flexible work hours and hybrid work options. We are committed to creating a workplace where our team members thrive. If you're looking for a rewarding career and are interested in becoming part of a diverse and inclusive workforce where talent, expertise and wellness are valued, we encourage you to find out more about our many career options at CalSTRS.com/Careers. Special Requirements Statement of Qualifications Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to an interview. When completing the SOQ, please include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. Your SOQ should not exceed one page and must use single-spacing, 12-point font, and 1-inch margins. Include your full name at the top of the page. Number and address each question as follows: * CalSTRS values exceptional customer service. Describe a time you went above and beyond to provide outstanding service to a customer or client. Exam This position requires a current Analyst I examination. If you need to take the examination or if your score has expired, click here to gain list eligibility. CalSTRS Personal Trading Program Investment Branch employees are required to participate in the CalSTRS Personal Trading Program which allows CalSTRS to monitor employees' personal trading transactions in order to reduce risks associated with insider trading, front running, and misusing material non-public information. Upon accepting a position within the Investment Branch, you will be required to disclose your personal broker account information and be required to utilize a personal broker from a designated list as provided by CalSTRS. Background Investigation Prior to employment with CalSTRS, a background investigation (BI) will be conducted. The BI consists of a Personal History Statement and fingerprinting through the Department of Justice. The BI will check criminal and civil records and, if applicable, verify education and check driving records. CalSTRS Disclosure Requirements This position may be subject to disclosure and disqualification requirements concerning economic conflict of interest in government work, including the Conflict of Interest Code that applies to CalSTRS team members and the Political Reform Act, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 2/9/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: State Teachers' Retirement System N/A Attn: Recruitment P.O. Box 15275, MS 31 Sacramento, CA 95851-0275 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: State Teachers' Retirement System N/A CalSTRS, Attn: Recruitment 100 Waterfront Place West Sacramento, CA 95605 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: * Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. * Resume is required and must be included. * Statement of Qualifications - A Statement of Qualifications is required. Please see the Special Requirements section of the job posting for detailed instructions. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Benefits CalSTRS offers a competitive pay schedule and a work-life-balance for all its employees. The State of California provides comprehensive benefits packages determined by the employee's bargaining unit and conditions of employment. Some benefits include: * Alternative work schedules * Flexible work hours * Remote work options * Medical benefits, including health, dental and vision insurance * Paid holidays and a defined benefit retirement program * More than four weeks of vacation/sick leave for leaders * More than three weeks of vacation/sick leave for staff * Health insurance in retirement * Employee Assistance Program * Loan forgiveness under the federal Public Service Loan Forgiveness Program For the latest information on the benefits offered by the state of California, explore the Health Benefits Summary provided by CalHR. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Recruitment ************** *********************** Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer ************** ********************** California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Application Instructions * Electronic applications through your CalCareer account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail or drop off a hard copy of your application packet. Please provide the following information on your application: ************-901, JC-505564. * If education is being used to meet the minimum qualifications, please submit a copy of your transcripts/degree. * Training and development (T&D) assignments may be considered for this position. If you are applying as a T&D, please indicate this in the eligibility section of your application. * Candidate may be selected by application packet review only. * Multiple positions may be filled from this recruitment. * Submission of an incomplete STD 678 may result in disqualification. Additional Salary Information All civil service positions have salary ranges with minimum and maximum pay rates. Typically, employees who are new to civil service are appointed at the minimum rate of the salary range for the position. Special provisions for appointments above the minimum exist to meet special recruitment needs and to accommodate employees who transfer into a position from another civil service position and are already receiving salaries above the minimum. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. *************************************************** Under the general direction of the Administrator II, Departmental Resource and Oversight, Division Budgeting Unit, the incumbent is assigned the role of staff budget specialist/lead over the Administrative Services Division (ASD) and Finance and Executive Services Division (FESD) budget staff and is assigned the most sensitive, critical and complex fiscal and budget related projects and issues. In this role, the incumbent will be providing direct support to the department's major program activities and operational functions. The incumbent will work closely with ASD and FESD budget analysts and assist in developing, coordinating, and monitoring Personal Services budgets and expenditures including division and unit level reporting as required by FTB and state control agencies. Responsibilities include handling multiple assignments simultaneously while managing various scopes, expectations, and deliverables. Position(s) is located in the following office location: * Sacramento (central) Additional positions may become available (RPA 2526-01416). Please complete this optional survey letting us know how you heard about this position by clicking here. You will find additional information about the job in the Duty Statement. Working Conditions * This position is eligible for limited remote working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework. This is subject to change. * This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship or a training plan, now or in the future. Minimum Requirements You will find the Minimum Requirements in the Class Specification. * ANALYST IV Additional Documents * Job Application Package Checklist * Duty Statement Position Details Job Code #: JC-505691 Position #(s): ************-XXX Working Title: ASD/FESD Division Budget Lead Classification: ANALYST IV $7,276.00 - $9,107.00 A New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable. # of Positions: Multiple Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Department Information Our mission is to help taxpayers file timely and accurate tax returns and pay the correct amount to fund services important to Californians. FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce Department Website: ********************* Special Requirements * The position(s) require(s) a Background Investigation be cleared prior to being hired. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to ********************* CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein. IMPORTANT NOTICE As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling ************** to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD **************. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 2/10/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at ********************** When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Franchise Tax Board Classification and Hiring Unit Attn: Karen Mao P.O. Box 550 Sacramento, CA 95812-0550 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Franchise Tax Board Classification and Hiring Unit Attn: Karen Mao 9646 Butterfield Way Sacramento, CA 95827 Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays) 07:00 AM - 06:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: * Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at ********************** All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. * Resume is required and must be included. * Supplemental Application - In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than one type-written page in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of the page. Respond to the following supplemental statement(s): Tell us about what you have done to improve the knowledge, skills and abilities of others. a. What did you do? b. What was the outcome? Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate's ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements". Effective written and verbal communication skills Highly experienced and proficient in Microsoft Excel, Word, PowerPoint, and SharePoint Excellent customer service skills and the ability to resolve customer issues effectively and efficiently Experience in accounting and/or Financial services Knowledge of Franchise Tax Board (FTB)'s organization, budgeted programs, and operations Experience and knowledge of creating budgets or spending plans Knowledge of and experience with the interrelationships between FTB Divisions and their business processes and program activities Knowledge of FTB's Budget and Governance process Knowledge of FI$CAL or other related systems Experience with position control, payroll, other personnel systems Works well in a team environment Ability to lead the analysts in the team to designate and follow up assignments as the Team Lead under short time frames Ability to manage and shift priorities and/or workloads to meet quick turnaround time frames Ability to use quantitative skills and analyze data to prepare reports, tables, and charts that present results of analysis independently Ability to analyze information and draw sound conclusions Ability to manage and shift priorities and/or workloads to meet quick turnaround time frames Ability to be positive, self-motivated, enthusiastic, and flexible Ability to work independently with minimal guidance and in a team environment Ability to demonstrate strong initiative, exercise tact and good judgment, and maintain a high degree of confidentiality in performing tasks Ability to develop and present ideas, financial reports, and business and financial information clearly and effectively to a small or large audience with little guidance Strong interpersonal and decision-making skills Strong organizational skills including the ability to multi-task, attention to detail, accuracy, and adapt to changing priorities Experience working on projects and/or Enterprise Teams and facilitating team meetings Ability to be positive, self-motivated, enthusiastic, and flexible Benefits Benefit information can be found on the CalHR website and the CalPERS website. In addition, Franchise Tax Board offers the following: * Convenient transportation and commuting options include: Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities. Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Department Website: ********************* Human Resources Contact: Classification and Hiring Unit ************** Hiring Unit Contact: Karen Mao ************** ******************** Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Office ************** California Relay Service: ************** (TTY), ************** (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Application Instructions A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include: * Completed employment information on the STD. 678, including the "From" and "To" dates, "Hours Per Week," and "Duties Performed" fields for all jobs listed in the "Employment History" fields (resumes do not take the place of these fields on the STD. 678) * All of the required documents listed in the "Required Application Package Documents" section * The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account) * A signature, if submitting a paper application package Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the "Application Instructions" section. Do not include full Social Security Number, method of eligibility, and LEAP information in your application package. Examination Information To apply for the Analyst IV position(s) as a list candidate, you must first take the online Analyst IV examination. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Acts as the specialist in performing complex professional level human resource functions for a core area/program in the central HR department. Work involves the administration, implementation, maintenance, and interpretation of programs, policies, procedures, and state and federal statutes in the human resources areas of recruiting and employment, compensation, benefits, workers compensation and safety, employee relations, staff development, county's civil service systems and special projects, and time and attendance. Interprets policies and procedures and establishes effective relationships with departments. Works with minimum supervision with independent judgment related to hr matters and resolves complex issues and inquiries Education, Experience and Training: Education and experience equivalent to a Bachelor's degree from an accredited college or university in Business Administration, Human Resources, or in a job related field of study. Three (3) years of demonstrated progressive experience equivalent to Human Resources Analyst, Senior or Human Resources Officer. Special Requirements/Knowledge, Skills & Abilities: Skilled in the use of standard software applications. Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments and the general public. Ability to gather, organize, and analyze narrative and statistical data; analyze problems, consider options, formulate strategies, and make practical recommendations; learn, interpret, and apply procedures, rules, and laws; and general knowledge of human resource management practices. Demonstrates a high level of confidentiality. Physical/Environmental Requirements: Standard office environment. 1. Performs complex hr tasks for an assigned area in the central hr department related to recruiting and employment, compensation and benefits, workers compensation and safety, employee relations and staff development, payroll and time and attendance. 2. Interprets human resources policies, procedures, standards, and practices and provides advice and technical/specialized assistance to staff, other depart-ments, external agencies, and vendors related to the assigned area of responsibility. 3. Researches, analyzes, and compiles complex data and records, and prepares correspondence, reports, briefings, recommendations and other documen-tation pertaining to area assigned. 4. Conducts audits and assists with planning, developing, revising, and implementing HR activities, processes, and systems to ensure compliance, and to meet strategic goals and objectives. 5. Researches, investigates, and resolves complex problems, disputes, and issues for assigned area. 6. Assists in reviewing prevailing practices among the industry to identify new strategies and recommend appropriate revisions to program design to improve program effectiveness and efficiencies. 7. Performs related duties as assigned.

Classification Purpose: The primary purpose of the Management Analyst 2 classification is to update and develop procedures for assigned staff, programs and activities while ensuring compliance with federal and state rules. Job Duties: Develop, update, and assist in maintaining the implementation of technology solutions to support public and agency programs and/or assigned area using analytical approaches in support of federal, state, and county guidelines. Provide technical direction and assistance to managerial and supervisory personnel involved in implementation of technology solutions related to policy or new programs. Plan program development and specialized ad hoc reports. Conduct and participate in audits and reviews of various programs to ensure compliance with Federal, State, and local rules, regulations, and laws. Prepare reports for submission to state, federal, and county agencies with respect to program performance, continuous improvement, and/or corrective action. Establish key internal and external relationships within the agency and with outside groups regarding agency technology solutions and agency programs, services, and operations. Make public presentation of research findings and other analytic or evaluative studies. Attend meetings, trainings, and conferences to maintain current knowledge of technology solutions that impact staff. Serve on committees and workgroups. Serve as liaison with staff, community, public and private agencies, and other entities. Prepare, develop, and submit specialized reports to Commissioners and other public officials, Agency executives, staff, and the community to ensure compliance with federal, state, and local rules, regulations, and laws. Provide information and response requests from within the agency and from outside groups on agency programs, services, and results. Design and develop methods, including spreadsheets to track statistics. Prepare, revise and maintain online forms for agency programs. Conduct corrective action conferences and recommends and administers disciplinary action. Analyze information, monitor progress, and report to necessary staff. Train staff on the implementation of technology solutions that support policy and agency decision-making. Attend meetings, training conferences, sessions, and workshops. Attend technology and planning sessions within agency, with partnering agencies, and at state level as needed. Maintain regular and predictable attendance. These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned. Major Worker Characteristics: Knowledge of human relations; agency policy and procedures; government process and structure. Skill in word processing; equipment operation. Ability to define problems, collect data, establish facts and draw valid conclusions; read and record figures accurately; comprehend and record figures accurately; add, subtract, multiply and divide whole numbers; calculate fractions, decimals and percentages; use statistical analysis; read simple sentences with common vocabulary; comprehend simple sentences with common vocabulary; copy material accurately and recognize grammatical and spelling errors; complete routine forms; maintain accurate records; prepare meaningful, concise and accurate reports; use proper research methods in gathering data; work alone on most tasks; cooperate with coworkers on group projects; handle sensitive inquiries from contacts with officials and general public. Minimum Class Qualifications for Employment: Any equivalent combination of relevant training and experience including but not limited to: Bachelor's degree in business administration, public administration, or related field with three (3) years of business or public administration, or related experience. Additional Requirements: No special license or certification is required Supervisory Responsibilities: None required. Unusual Working Conditions: N/A

Definition City of Columbus- Department of Columbus Water and Power Director's Office- Customer Service Revenue Reception Management Analyst II The Department of Columbus Water and Power, Director's Office, is looking to fill one (1) vacancy within the Revenue Reception (Billing) section. Under direct supervision, the Management Analyst II will be responsible for improving billing accuracy, efficiency, and quality across 300,000 customer accounts within Columbus Water and Power. This position will analyze billing data, identify and correct error trends, streamline reporting processes and develop quality control measures that enhance overall performance and reduce revenue loss. The main job duties will be to analyze billing data and reports to identify trends, deficiencies, and process gaps impacting billing accuracy and timeliness, and prepare actionable recommendations to improve performance reduction errors. Develop, maintain and automate recurring billing and performance reports for leadership review; ensure data integrity across systems such as CUBS and CCS. Conduct root cause analysis of billing errors and coordinate with various departments to implement corrective actions and process improvements. Design and monitor quality assurance metrics to measure billing accuracy, operational efficiency, and compliance with City and departmental standards. Support special projects, audits and continuous improvement initiatives related to billing modernization, rate structure updates, and customer service enhancements. To be considered for this position, candidates must possess a bachelor's degree and three (3) years of professional experience researching, analyzing, and making recommendations OR providing consultation to management on fiscal or operational matters, or matters pertaining to public or business administration. Substitution(s): A master's degree may be substituted for one (1) year of the required experience. Salary range: $37.02 - $55.52/hr. If you are interested, please apply to the Civil Service Commission by applying online at ************************************************** You may also apply by email: ***************************, or fax: ************, Attn: Maddie Pine. Pre-employment drug screening and BCI& I background check are required if selected. The City of Columbus is an equal opportunity employer. Under direction, is responsible for performing research, analysis, recommendation, and consultation to management on diverse or complex issues and matters having a fiscal or operational impact; performs related duties as required. Examples of Work (Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.) Leads or conducts operational or administrative reviews, program evaluations, and special studies pertaining to various fiscal, operational, and managerial issues; Leads or conducts operational or administrative reviews, program evaluations, and special studies pertaining to various fiscal, operational, and managerial issues; Researches and analyzes major operational or administrative issues and makes recommendations for resolutions or improvements; Analyzes and proposes ways to improve an organization's productivity, efficiency, or budget; Informs management of any situation current or anticipated that may impact budget, operations, or service deliveries; Develops and recommends strategies for the implementation of new programs, projects, or policies pertinent to the mission of the department or division; participates in the implementation and/or training processes relating to these programs, projects, or policies; Leads major policy and management projects, productivity studies, and operational and legislative reviews; Serves as a resource or specialist on fiscal, operational, or other managerial issues affecting the department or division; Writes, reviews, and analyzes fiscal or operational policies and procedures to ensure optimal effectiveness and efficiency; Prepares financial impact statements; prepares reports of projected revenues and expenditures; identifies problems and recommends corrective actions; Conducts financial studies to determine the availability of resources for funding current or new programs, projects, or services; Researches, analyzes, and recommends various rate/fee structures and other options to enhance the viability of specific services, programs, or operations; Prepares and monitors operating and capital improvement budgets and provides expenditure analyses; Researches grant and revenue enhancement opportunities; Evaluates grant programs for effectiveness and regulatory compliance; Prepares comprehensive financial, statistical, technical, and narrative reports; May supervise employees engaged in fiscal or operational activities. Minimum Qualifications Possession of a bachelor's degree and three (3) years of professional experience researching, analyzing, and makingrecommendations, OR providing consultation to management on fiscal or operational matters, or matters pertaining to public or business administration. Substitution(s): A master's degree may be substituted for one (1) year of the required experience. Test/Job Contact Information Recruitment #: 25-0780-V24 Employment Type: Full-Time (Regular) Should you have questions regarding this vacancy, please contact: Madelyn Pine Columbus Water & Power Office of the Public Utilities Director 910 Dublin Rd. Columbus, Ohio 43215 P: ************** E: ******************* The City of Columbus is an Equal Opportunity Employer

, you must use the following link. *********************************************************************************************** Other applications will not be considered. JOB TITLE: Technical Business Analyst V - Two positions available JOB #: 2839 & 2840 DIVISION: Information Technology HIRING SALARY: $58,289.00 annualized CLOSING DATE: All positions are open until filled. EMPLOYEE REFERRAL PROGRAM: This position is eligible for an employee referral incentive payment of $1,000 (conditions apply). POSITION SUMMARY: This position will be responsible for performing the methodical investigation, analysis, review, configuration and documentation of automated business functions and processes, including the information used and the data on which the information is based, in support of the statewide automated case management systems. This position will also identify and define requirements for the use of technology to improve any aspect of the business processes and case management systems. Act as a liaison between the business units and ITD to create viable functional specifications and acceptance criteria in preparation for and support of the development and configuration of information systems. In addition, this position will implement standardized business workflow across the organization, document functional specifications, configuration, conversions, upgrades, interfaces, reports, forms and workflow, work with Systems Analysts to translate business requirements into appropriate technical specifications, and identify, evaluate and define the impacts of changes and provide alternatives, including manual process changes. This position may be eligible for a hybrid-telework schedule once the employee has completed three (3) months of employment and has sufficiently proved their ability to perform assigned tasks. Public Service Loan Forgiveness (PSLF) Program qualified employer. MINIMUM REQUIREMENTS: This position requires a bachelor's degree in a related area and a minimum of 3 years of business systems analysis experience. Equivalent work experience may substitute for a degree. This position also requires knowledge and understanding of design and analysis processes, technical writing skills producing clear and precise deliverables, thorough understanding of IT processes and working within guidelines, and excellent written and verbal communication skills. This position also requires the ability to organize complex requirements, quickly and effectively analyze problems, manage multiple tasks effectively and efficiently, and perform tasks well with minimal supervision. SELECTION PROCESS: Applicants must be currently authorized to work in the United States on a full-time basis. Only applicants whose backgrounds most closely meet the needs of the position may be invited to interview. Requests for a special accommodation to participate in the interview process should be made at the time you are contacted to schedule an interview. The Selection Process may include first and/or second round panel interviews. This is a Regular, Full-time, Exempt position. BENEFITS: The Arizona Supreme Court, Administrative Office of the Courts offers a comprehensive benefits package to include: Accrued vacation pay and sick leave 10 paid holidays per year Health and dental insurance Retirement plan Life insurance and long-term disability insurance Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. The Court may terminate a remote work agreement at its discretion. RETIREMENT: Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note enrollment eligibility will become effective after 27 weeks of employment. The Arizona Supreme Court is an EOE/ADA Reasonable Accommodation Employer

Job Title: Gift & Data Coordinator (Full-Time/Non-Exempt) Location: Main Library - Development Starting Pay Range: $19.23-$25.48 hourly (commensurate with experience) Note: For internal candidates, pay adjustments are made in accordance with our Compensation and Salary Administration policy Our Commitment to Diversity Open to all doesn't just apply to our customers, it applies to our hiring practices as well. We put respect at the top of our values and that's how we treat our candidates and employees. The Columbus Metropolitan Library is committed to equal employment opportunity and adheres to these principles in decisions regarding hiring. The Library does not discriminate against employees or applicants for employment based upon their sex, race, national origin, religion, age, disability, sexual orientation, gender, color, ancestry, military or veteran status, gender identity or expression, familial status, genetic information, or any other characteristic protected by federal, state, or local law. At Columbus Metropolitan Library, we are striving to build a workforce that is as diverse as the communities we serve. Learn more about Our Employee Experience: ************************************************************* What We Offer: * A robust benefits package that supports your physical, mental, and financial well-being. * Comprehensive medical, dental, and vision plans to meet your healthcare needs. * A qualified employer for Public Service Loan Forgiveness. * Access to mental health resources and employee assistance programs for your peace of mind. * Generous paid time off and leave options to balance your work and personal life. * Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans. * A variety of voluntary and supplemental insurance plans to complement your lifestyle. Comprehensive overview of our benefits: ************************************************** About the Position: The Development Department manages the work of the Columbus Metropolitan Foundation (CMLF). This non-profit organization is a 501(c)3 that raises funds in support of the Columbus Metropolitan Library. As a member of the Development Services Team, the Gift & Data Coordinator will ensure accurate donor records in the database by managing data entry, gift processing, as well as producing gift acknowledgements and donor mailings. What You'll Do: * Accurately inputs confidential donor and membership (FOL) data into our development software; ensures data integrity as well as timely and accurate acknowledgement of gifts through letters or emails. * Facilitate and distribute gift receipts, pledge reminders, and acknowledgement letters. * Accurately prepares, batches, and reconciles gift deposits. * Maintains accurate and up-to-date donor information. * Enters gift documentation, such as important donor correspondence, into the donor database. * Supports tracking and production of direct mail appeals through tasks such as creating giving forms, campaign dashboards, etc. * Assist with events and experiences through tasks such as: * Managing event module prior to event, including registration forms, * Maintaining accurate secondary records and prospect lists * Coordinating vendor logistics as requested * Helping with day-of event execution and various donor-facing roles * Produces assigned database reports and queries such as: * Donor mail and email lists * Event invite lists * Top donor lists * Stakeholder communication lists * Campaign specific reports (e.g. attainment dashboards) * Curates prospect research and/or event briefings * Provides excellent and timely customer service to external customers who request information including recent and past donations and other donor records. * Performs additional duties as assigned by their supervisor including serving on task forces, committees, etc. Minimum Qualifications: * Associate's degree and/or equivalent years of experience. * Two years' experience in database coordination and reporting, preferably in Raiser's Edge. * Ability to use basic mathematical skills to reconcile reports and identify discrepancies. Ability to accurately perform numeric, as well as alpha, data entry. * Proficiency in use of complex reporting tools. * Ability to maintain confidentiality and use appropriate judgment in handling information and records. * Ability to coordinate and manage multiple tasks, anticipate project needs and give attention to detail. * Ability to tactfully and effectively communicate with donors, public, staff, volunteers, and vendors. * Knowledge and experience in information management. * Adept at process management; knows how to organize people and activities. Can simplify complex processes, see opportunities for synergy and integration and apply appropriately to get more out of fewer resources. * Effective and efficient time management. Focuses time and effort on priorities and across a range of activities. * Gathers information from appropriate sources and makes a decision. * Considers data, analysis, wisdom, experience, and judgment in making sound decisions. * Ability to marshal resources and orchestrate multiple activities to accomplish a goal. Uses resources effectively and efficiently. Working Conditions and Physical Demands: The work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions). Work requires minimal demand for physical effort.

At Solid Waste Authority of Central Ohio (SWACO), we pride ourselves on being an equal opportunity employer. Our employees and customers come from all walks of life and our goal is to celebrate the diverse and inclusive community each person creates. The Accounting & Finance Project Specialist is a high‑level contributor within the Accounting and Finance function, providing critical support across a wide range of financial, accounting, compliance, and reporting activities. This role plays a key part in daily accounting operations, financial reporting, capital asset management, EPA reporting, prevailing wage compliance, and grant writing initiatives. The ideal candidate is detail‑oriented, analytical, and comfortable managing multiple projects while ensuring accuracy, compliance, and continuous process improvement. Essential Duties and Responsibilities Accounting Prepare journal entries and perform general ledger reviews Perform monthly bank and investment reconciliations Assist with month‑end close activities and balance sheet account reconciliations Serve as backup support for Accounts Payable and Accounts Receivable functions Manage capital assets, including depreciation, reconciliations, additions, disposals, physical verification, and reporting Administer prevailing wage projects by working with contractors to collect certified payrolls, submitting required documentation to the Ohio Wage and Hour Division, and maintaining updated prevailing wage rates Financial Reporting Assist in the preparation of monthly financial reports, including profit and loss statements, balance sheets, projections, and other required reports Prepare and submit EPA Quarterly Financial Reports (QFR) and provide support for Solid Waste Management Plan reporting Track and report capital asset activity, including retainage tracking and payments Prepare presentation materials for Board of Trustees and Accounting & Finance Committee meetings, including monthly Audit & Finance Committee packets and SWACO Quarterly Reports Complete periodic grant reporting in compliance with grantor requirements Project and Special Assignments Support grant writing initiatives Prepare State of Ohio fuel tax refund requests Conduct process reviews, documentation, and recommend improvements Participate in accounting and financial systems reviews and enhancements Review payroll runs, quarterly and annual W‑2 reconciliations, Form 941s, and related payroll filings Serve on assigned committees as needed Perform other duties and special projects as assigned Education and Experience Bachelor's degree in Business, Accounting, Finance, or a related field Preferred 1-3 years of experience in areas such as general ledger accounting, account reconciliations, capital asset management, financial or compliance audits, and payroll review and analysis Experience with prevailing wage compliance, grant writing, and EPA reporting is a plus but not required Knowledge, Skills, and Abilities Proficiency in Microsoft Office applications, including Excel, Outlook, Word, Access, PowerPoint, Adobe, and Oracle NetSuite Strong written and verbal communication skills High attention to detail with strong organizational and analytical abilities Ability to manage multiple priorities and meet deadlines Commitment to compliance with continuing education requirements Physical Requirements Regularly required to sit, stand, walk, and use standard office and communication equipment Working Conditions Office environment with minimal exposure to heat, cold, noise, and dust