Customer Advocacy & Escalation Management:Serve as the main point of contact for complex, high-priority customer issues received via all channels, including inbound/outbound phone calls, written correspondence (email/mail), and social media escalatio Customer Service Representative, Customer Service, Customer Experience, Representative, Operations, Management
$29k-34k yearly est. 6d ago
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Customer Service Associate
American Signature, Inc. 4.5
Columbus, OH jobs
At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations.
Some of the functions the Customer Service Associate will perform:
Embodies our values: Adventure Guides, Serve Others and Own It
Assists in fostering an energetic and positive working environment
Frequently communicates with customers via phone
Partners with all team members to create an easy transaction and great in home delivery service
Develops strong relationships with customers who shop with us in-store and online
Listens to the customers' needs and presents possible options
Requirements
The Ideal Candidate will have, among other skills and abilities:
High school diploma or general education degree (GED); or equivalent combination of education and experience
Ability to read, write and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers and team members
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Demonstrated ability to handle customer calls displaying good phone skills
Track record of serving others and putting team goals first
Owners mindset; takes ownership over everything within scope of responsibility
Embody an adventure guide; passion for the business, bringing curiosity and innovation to the job
Proactive approach; identifies and solves problems
Adaptability; flexible to shifting priorities and a changing environment
Desire to continuously improve
If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.
$22k-27k yearly est. 6d ago
Customer Service Representative, Full or Part Time
Circle K Stores, Inc. 4.3
Columbus, OH jobs
Store 4705719: 411 Georgesville Rd, Columbus, Ohio 43228 Shift Availability. Flexible Availability Job Type. Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, Customer Service Representative, Customer Service, Part Time, Representative, Retail
$27k-32k yearly est. 3d ago
Lead Customer Service Representative
Circle K Stores, Inc. 4.3
Columbus, OH jobs
Store 2************ West Broad, Columbus, Ohio 43228 Shift Availability. Days - Evenings Job Type. Full time. ESSENTIAL DUTIES:The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:Custome Customer Service Representative, Customer Service, Store Manager, Representative, Controls, Lead, Retail
$27k-32k yearly est. 5d ago
Customer Service Claims Specialist
National Safety Apparel 3.7
Brooklyn, OH jobs
Position Overview: Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production.
Essential Job Functions:
Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text).
Communicate clearly and professionally in both verbal and written formats.
Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues.
Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible.
Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy.
Validate claim details, including original order, shipment, and inspection records, to ensure complete and accurate resolution.
Follow all established workflows and work instructions to ensure consistency and compliance.
Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy.
Collaborate with Quality, Production, and Shipping to verify root cause and coordinate appropriate corrective action (e.g., repair, remake, or credit).
Maintain accurate documentation, including case notes, RMA logs, return authorizations, photos, and investigation summaries.
Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time.
Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support.
Identify recurring issues or trends and escalate to Quality or the Manager, Customer Experience, for analysis.
Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers.
Understand and effectively use applicable technology as required by the business, including ERP, Salesforce and Microsoft Outlook.
Non-Essential Job Functions:
Other duties as assigned
Training: On the job
Qualifications:
Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required
Experience: 1-3+ year(s) customer service experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce
Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic
Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work.
Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday
EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.
$25k-31k yearly est. 3d ago
Customer Service Representative, Full or Part Time
Circle K Stores, Inc. 4.3
Youngstown, OH jobs
Shift Availability
Flexible Availability
Job Type
Customer Service Representative
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Customer Service Representative, you will enjoy:
Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
Flexible Schedules
Weekly Pay
Weekly Bonus Potential
Large, Stable Employer
Fast Career Opportunities
Work With Fun, Motivated People
Task Variety
Paid Comprehensive Training
401K With a Competitive Company Match
Flexible Spending/Health Savings Accounts
Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.
Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
Selling products to customers
Providing excellent customer care
Communication and friendly conversation
Performing at a quick pace while having fun
Working as part of a team to accomplish daily goals
Coming up with great ideas to solve problems
Thinking quickly and offering suggestions
Great if you have:
Retail and customer service experience
Sales associate or cashiering experience
High school diploma or equivalent
Motivation to advance in your career!
Willingness to learn and have fun!
Physical Requirements:
Ability to stand and/or walk for up to 8 hours
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
Occasionally lift and/or carry up to 60 pounds from ground to waist level
Push/pull with arms up to a force of 20 pounds
Bend at the waist with some twisting up to one hour a shift
Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
$28k-33k yearly est. 6d ago
Express Service Advisor
Tansky Sawmill Toyota 4.2
Dublin, OH jobs
Tansky Sawmill Toyota is ready to invest in your future! We offer one of the most competitive compensation packages in the area. Come join our winning team!
What We Offer:
Health & dental insurance options
401k program
Paid training
Responsibilities:
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations.
Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Increase profitability by maximizing sales & execute retail promotions.
Responsible for overseeing the technician working on customers' vehicle including their time management/efficiency, parts ordering, job completion times.
Oversee and participate in quality control.
Participate in the development and documentation of Standard Operating Procedures as appropriate.
Qualifications:
High School Diploma or equivalent.
Accredited training in serviceadvisor skills, customer satisfaction and quality control.
Automotive serviceadvisor experience.
Ability to read, write and speak English fluently.
Ability to concentrate and accomplish tasks despite interruptions.
Ability to perform a variety of tasks simultaneously.
Proficient use of computers/business machines
$47k-71k yearly est. Auto-Apply 7d ago
Service Advisor/ASM
Hudson Automotive Group 4.1
Olde West Chester, OH jobs
$75k-$125k+ Yearly Earning Potential for Top Performers
Yearly Accrued PTO
Internal Advancement Opportunities
Mercedes Benz of West Chester, a Hudson Automotive Company, is actively seeking ServiceAdvisors to join our award-winning, high-volume service team.
Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.
Why choose Mercedes Benz of West Chester and Hudson Automotive Group?
Competitive Compensation ($75k-$125k+ Yearly Potential for Top Performers)
Additional Manufacture Incentives/Bonuses
Company Provided Training and Career Development
Internal Advancement Opportunities
Flexible Work Schedule (5-day Work Week, Alternating Saturdays)
Previous Customer Service Experience Required
Previous Service/Sales Experience Preferred
Other Benefits we offer:
Medical, Dental, Vision Insurance
Life Insurance
401k with match
Paid Vacation/Holidays
Accrued PTO
Employee development through training and advancement opportunities
Employee discounts on products & services
Balanced work schedule
Qualifications:
Proven experience delivering a strong customer experience.
Ability to successfully guide customers throughout the service process.
Customer Relationship Management (CRM) Software Experience.
Excellent communication skills.
Strong amount of emotional intelligence.
Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#T1
$75k-125k yearly 15d ago
Service Advisor
Valley Ford Truck 3.6
Cleveland, OH jobs
Valley Ford Trucks is looking for a ServiceAdvisor to join our team! The responsibilities of a ServiceAdvisor include greeting customers, listening to their needs, and scheduling appointments as needed. Offering Solutions to their concerns as well as addressing potential preventative needs they may need to address regarding their vehicle. They may also set up loaner cars and verify insurance before maintenance is scheduled.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
ServiceAdvisor Compensation and Benefits:
Competitive Pay: $50,000-$120,000 (Commission Based)
Flexible Working Hours
Health, Dental & Vision Insurance
PTO & Sick Leave
401(K)
Tenure Bonuses
ServiceAdvisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
ServiceAdvisor Requirements:
Previous experience at a Ford dealership is a plus
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a serviceadvisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
$50k-120k yearly Auto-Apply 18d ago
Entry Level / Apprentice Service Advisor
Ricart Automotive 4.1
Columbus, OH jobs
What We Need From You- Job Duties and Requirements:
Review daily appointment schedules and be prepared to greet customers in the drive with knowledge of their appointment
Generate repair orders for customers
Dispatch the job to the proper technician
Develop estimates by costing materials, supplies, and labor
Calculate customer's payment
Answer incoming calls from customers to address concerns and set appointments for future service needs
Make outgoing calls to customers to update them on the status of their vehicle in service.
Any additional training or responsibilities as deemed necessary by Service Manager
Essential Job Functions:
Must have a valid driver's license
High school education or equivalent
Excellent oral communication skills
Experience working in cashier/credit card systems preferred but not required.
Must be able to stand for long periods
Flexibility with schedule to work nights and weekends
Strong problem-solving and conflict-resolution skills
Must be able to manage relationships across all channels and levels
Ricart Automotive is an equal opportunity employer.
$64k-97k yearly est. Auto-Apply 23d ago
Service Advisor - Evans Volkswagen
Evans Dealer Group 4.2
Dayton, OH jobs
Job Description
Join Our Winning Team at Evans Volkswagen as a ServiceAdvisor!
Evans Volkswagen is growing, and we're looking for a driven, customer-focused ServiceAdvisor to join our team! If you're passionate about delivering exceptional service and want to be part of a brand that's continuously recognized for excellence, this is your opportunity.
At Evans Volkswagen, our mission is clear: to provide the
best of the best
customer service in the industry. With dynamic leadership, a supportive team environment, and a proven formula for success, we're not just offering a job-we're offering the chance to build a long-term, rewarding career. Our service and parts sales are rapidly expanding, creating strong income potential for the right individual.
What You'll Do:
As a ServiceAdvisor, you will be the key point of contact for our customers during the service process. Your role is critical in setting the tone for an outstanding dealership service experience. Responsibilities include:
Coordinating the repair and maintenance of customer vehicles.
Providing accurate repair estimates and communicating effectively with customers.
Delivering top-notch customer service that exceeds expectations.
Our top priority is ensuring each customer leaves with a positive experience, and you'll play a vital role in making that happen!
What We're Looking For:
We're searching for candidates with a winning attitude and the following qualifications:
Automotive Service Experience (required).
Excellent Communication Skills to engage and connect with customers.
Computer Proficiency to navigate service systems efficiently.
A clean driving record and commitment to safe practices.
A fast learner who is passionate about achieving high levels of customer satisfaction.
Why Evans Volkswagen?
We believe in rewarding hard work and investing in our team's success. Here's what we offer:
Outstanding Compensation: A performance-based pay program that rewards results
Career Growth: Join a fast-growing business with clear opportunities for advancement.
Comprehensive Benefits: Competitive benefit options, including a 401(k) match.
Paid Training: Learn and grow in a supportive, dynamic environment.
Work-Life Balance: We're closed on Sundays to allow you time to recharge.
Positive Work Culture: Be part of a team that celebrates success and supports your professional growth.
Ready to take the next step in your career? Apply today and discover why Evans Volkswagen is the place to thrive! Let's create success together.
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Iw5UUV5SxO
$38k-55k yearly est. 17d ago
Service Advisor - Evans Volkswagen
Evans Dealer Group 4.2
Dayton, OH jobs
Join Our Winning Team at Evans Volkswagen as a ServiceAdvisor!
Evans Volkswagen is growing, and we're looking for a driven, customer-focused ServiceAdvisor to join our team! If you're passionate about delivering exceptional service and want to be part of a brand that's continuously recognized for excellence, this is your opportunity.
At Evans Volkswagen, our mission is clear: to provide the
best of the best
customer service in the industry. With dynamic leadership, a supportive team environment, and a proven formula for success, we're not just offering a job-we're offering the chance to build a long-term, rewarding career. Our service and parts sales are rapidly expanding, creating strong income potential for the right individual.
What You'll Do:
As a ServiceAdvisor, you will be the key point of contact for our customers during the service process. Your role is critical in setting the tone for an outstanding dealership service experience. Responsibilities include:
Coordinating the repair and maintenance of customer vehicles.
Providing accurate repair estimates and communicating effectively with customers.
Delivering top-notch customer service that exceeds expectations.
Our top priority is ensuring each customer leaves with a positive experience, and you'll play a vital role in making that happen!
What We're Looking For:
We're searching for candidates with a winning attitude and the following qualifications:
Automotive Service Experience (required).
Excellent Communication Skills to engage and connect with customers.
Computer Proficiency to navigate service systems efficiently.
A clean driving record and commitment to safe practices.
A fast learner who is passionate about achieving high levels of customer satisfaction.
Why Evans Volkswagen?
We believe in rewarding hard work and investing in our team's success. Here's what we offer:
Outstanding Compensation: A performance-based pay program that rewards results
Career Growth: Join a fast-growing business with clear opportunities for advancement.
Comprehensive Benefits: Competitive benefit options, including a 401(k) match.
Paid Training: Learn and grow in a supportive, dynamic environment.
Work-Life Balance: We're closed on Sundays to allow you time to recharge.
Positive Work Culture: Be part of a team that celebrates success and supports your professional growth.
Ready to take the next step in your career? Apply today and discover why Evans Volkswagen is the place to thrive! Let's create success together.
$38k-55k yearly est. Auto-Apply 60d+ ago
Service Advisor
Jim White Toyota 4.0
Toledo, OH jobs
Job Description
Lexus of Toledo is a luxury dealership offering many options to the luxury automobile customer. Our Service Department is a specialized shop looking for an experienced ServiceAdvisor.
If you are a career minded professional with character and great customer service skills, we want to talk to you!
SUMMARY: A ServiceAdvisor is the first point of contact in the service lane. They are responsible for greeting the customer, consulting on service needs, estimating costs, and selling service repairs. The ideal candidate will have excellent customer service and communication skills. Additionally, they will have a strong understanding of automotive technology and the automotive industry.
RESPONSIBILITIES:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Process customer's payment
Maintaining positive customer relationships in order to ensure repeat business
REQUIREMENTS:
Proven record of achieving exceptional customer satisfaction
Past experience as a ServiceAdvisor, Assistant Lane Manager or Service Consultant is preferred
Above average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity
Reynolds and Reynolds computer experience is a plus
WE OFFER:
Medical, dental, and vision insurance
401(K) Retirement Plan
with Percentage Match!
Custom and competitive wages
Paid vacation
Paid holidays
Provided uniforms
Continued factory paid training
Employee purchase plan
$68k-99k yearly est. 2d ago
SERVICE ADVISOR-European, Import and Domestic
Yark Automotive Group 4.1
Toledo, OH jobs
Yark Automotive, the largest dealership group to work for in Northwest Ohio is continuing to grow and expand! We are consistently voted as one of the best employers in the region because we care about our employees. We are not the "typical car dealership" with unachievable goals and no support! We are focused on getting you the career in Automotive that you want to have! Our Employees love working for Yark because they receive the growth and infrastructure you will find at a corporation but the personal attention of a family owned business!
Business is Booming at our Dealerships! We are currently seeking a dynamic ServiceAdvisor to join our world class service team. We have an immediate opening for a motivated, seasoned service department team player. This is an outstanding opportunity for a rewarding career with a mission driven company.
Are you interested in working with High Line European models?
Do you thrive in a fast paced, professional environment with unlimited career growth potential?
Are you an enthusiastic and trustworthy individual with a strong work ethic?
Do you have a proven record of success with verifiable CSI scores?
Then Yark Automotive is "just what you're looking for"
Duties include but are not limited to:
Provide high quality customer service and satisfaction at or above company standards
Sales skills, great communication, and excellent customer service skills are a must.
Maintain good working relations with customers and coworkers
Motivating and Coaching a dynamic and high-performing service selling and technical team
Effectively supervising and managing the work load and schedule
Effectively operating the service department to achieve overall business performance objectives, including sales, productivity, and profitability goals
Assist in diagnosing vehicle problems, warranties, services, and repairs
Ensuring the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations
Perform other duties as assigned by Management
Requirements
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record
Great attitude with high-energy personality
Excellent customer service skills
Professional appearance and work ethic
Ability to work well in a process driven environment
Outstanding communication skills in both verbal and written.
Benefits Include:
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.
Our team members also enjoy a comprehensive benefits program including:
Medical, Employee discounts on vehicle purchases, parts, and service, vacation and additional paid time off programs
Comprehensive employee recognition programs.
Opportunities for career advancement.
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.
Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
No phone calls please.
$79k-108k yearly est. 46d ago
Service Advisor
Tim Lally Chevrolet 3.3
Warrensville Heights, OH jobs
About Us
At TIm Lally Chevrolet, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs. We are a family-owned single-point store that has been in business over 100 years. We know our employees are what makes the difference at Tim Lally Chevrolet!
Benefits
401(K) Plan
Medical Plan
Dental Plan
Vision Plan
Allstate Benefits - Accident, Critical care, & Disability Plans
Promote from within
Paid Time Off
Holiday Pay
In House Training
Responsibilities
Writing a detailed description of the work that needs completed based on inspection of the customer's vehicle.
Complete a detailed quote on work to be completed, including parts, service hours, shop supplies and tax. Consults customers with necessary repair service and makes recommendations for preventative maintenance.
Communicate status of vehicles throughout the repair process with the customer.
Schedules service work according to priority and maintains an orderly flow of work.
Examine warranty claims and submit any qualifying items to the appropriate manufacturer.
Prepare invoices and receive payment or obtain credit authorization for customers as needed.
Acts upon all customer complaints. Refers all unsettled complaints to the Service Manager.
Maintains a clean store, with a neat and orderly appearance.
Maintaining a well-groomed, professional appearance, appropriate for the position and situation.
Assist the Service Manager in any service activities needed in the shop.
Helps to attain or exceed the established revenue and profit goals for the store.
Qualifications
Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$71k-103k yearly est. Auto-Apply 60d+ ago
Service Advisor
White Cars 4.3
Toledo, OH jobs
Lexus of Toledo is a luxury dealership offering many options to the luxury automobile customer. Our Service Department is a specialized shop looking for an experienced ServiceAdvisor.
If you are a career minded professional with character and great customer service skills, we want to talk to you!
SUMMARY: A ServiceAdvisor is the first point of contact in the service lane. They are responsible for greeting the customer, consulting on service needs, estimating costs, and selling service repairs. The ideal candidate will have excellent customer service and communication skills. Additionally, they will have a strong understanding of automotive technology and the automotive industry.
RESPONSIBILITIES:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Process customer's payment
Maintaining positive customer relationships in order to ensure repeat business
REQUIREMENTS:
Proven record of achieving exceptional customer satisfaction
Past experience as a ServiceAdvisor, Assistant Lane Manager or Service Consultant is preferred
Above average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity
Reynolds and Reynolds computer experience is a plus
WE OFFER:
Medical, dental, and vision insurance
401(K) Retirement Plan
with Percentage Match!
Custom and competitive wages
Paid vacation
Paid holidays
Provided uniforms
Continued factory paid training
Employee purchase plan
$28k-36k yearly est. Auto-Apply 60d+ ago
Service Advisor
AM Ford 4.3
Jefferson, OH jobs
The responsibilities of a ServiceAdvisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
ServiceAdvisor Compensation and Benefits:
Competitive Pay
Flexible Working Hours
Health Insurance
PTO & Sick Leave
ServiceAdvisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
ServiceAdvisor Requirements:
Previous experience at a Ford dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a serviceadvisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
$30k-38k yearly est. Auto-Apply 60d+ ago
Weekend Customer Service/ Retail Advisor
Ladies & Gentlemen Salon Spa 3.7
Niles, OH jobs
Purpose: All aspects of customer service at front desk and in retail area Essential Functions: Greets customers Knowledgeable in computer software, SalonBiz and other standard software packages Serves as a resource to clients regarding school services, pricing information, and product knowledge
Checks customers in for services and executes completion of necessary paperwork
Book appointments utilizing knowledge in computer software
Collects payments for services and retail; removes and records amount of cash and other forms of payment in register at end of shift
Respond to client inquires and/or client complaints, resolves challenges based on level of challenge presented or refer client complaint to management
Arranges merchandise and helps put out inventory on shipment days
General cleaning such as shelves, counters, coffee bars, etc.
Solicits sale of new or additional services
Responsible for data input and maintenance of student quota sheets, assignment of student phase numbers, desk assignments, and various student-related reporting
Coordinate student schedule changes according to needs of the BAI Instructors; open services for students one week prior to the next phase of instruction
Provides training and guidance to new students through written and oral instructions; PowerPoint presentation for Intro II Phase, and assignment of front desk stations within specified time frames
Update and maintain front desk process and procedure manual
Maintain and promote positive public relations
Audits register amounts during opening and closing procedures
Provide general administrative functions and completes other duties as assigned or directed.
Performs other duties as required
Requirements
Position Qualifications:
High school graduate with previous experience in customer service preferred
Excellent customer service and organizational skills
Detail oriented
Computer knowledgeab
$28k-33k yearly est. 40d ago
Automotive Service Advisor
Ricart Automotive 4.1
Dublin, OH jobs
Pay: $65,000-$110,000 per year (draw + commission) Commission guarantee during onboarding Schedule: Full-Time | Day shift | Saturday rotation
Why You'll Like This Job
If you enjoy helping customers, staying busy, and earning what you're worth, this role is for you. We're looking for a motivated Automotive ServiceAdvisor to join a fast-paced, team-focused dealership service department.
No high-pressure sales - just excellent service and clear communication.
What You'll Do
Greet customers and check vehicles in for service
Listen to concerns and recommend needed maintenance and repairs
Communicate with technicians regarding vehicle status
Provide accurate estimates and timelines
Keep customers informed throughout the service process
Build long-term customer relationships
What We're Looking For
Customer service or advisor experience preferred
Automotive serviceadvisor experience is a plus (but not required)
Strong communication and organization skills
Reliable attendance and professional attitude
Ability to multitask in a busy environment
Valid driver's license and ability to meet required MVR standards
What We Offer
$65,000-$110,000 annual earning potential
Commission guarantee during training
Paid training and onboarding support
Medical, dental, vision, and 401(k)
Paid time off and holidays
Employee discounts on vehicles and service
Career growth within a well-established dealership group
$39k-48k yearly est. Auto-Apply 11d ago
Urgently Hiring Service Dispatchers $20/hr 832941
Alliance Industrial Solutions 3.7
North Canton, OH jobs
Alliance Industrial Solutions is urgently hiring Service Dispatchers / Call Center Representatives for our client located near the downtown Canton area. This is an exciting opportunity to join a growing company known for innovation and career development.
Please Note: This location is not accessible by public transportation.
Pay & Benefits:
Starting pay: $20/hour with room for advancement
Raises and a comprehensive benefits package available after a probationary period
Strong potential for long-term career growth, with internal promotion and cross-training opportunities
Must be able to train for 1 week on day shift 8:00 am - 5:30 pm
Shifts Available:
7:00 AM - 3:30 PM
2:30 PM - 11:00 PM
10:00 AM - 6:30 PM
5:00 PM - 1:30 AM
Responsibilities
Handle a high volume of inbound and outbound calls.
Dispatch and coordinate service requests in a timely and professional manner.
Use call management systems to log and track calls accurately.
Communicate clearly and effectively with internal teams and clients.
Troubleshoot issues, prioritize tasks, and manage time effectively.
Maintain accurate records using Microsoft Excel, Word, and related systems.
Qualifications
High School Diploma or GED required
Prior dispatcher experience preferred
Experience in banking, customer service, or call center environments is a strong plus
Proficient with computers and Microsoft Office (Excel & Word)
Strong communication, organization, and multitasking skills
Why Join Us
Competitive pay and consistent full-time hours
Supportive and fast-paced team environment
Opportunities to develop valuable customer service and dispatching skills