Sincere Hospitality is actively hiring for a FrontDeskAgent
Who we are
Sincere Hospitality is a
brand new
management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.
Who you are
Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy making others smile? If you relate to any of these qualities, this could be the fulfilling job you are looking for!
Benefits
We are proud to offer competitive wages and the following benefits for full-time and part-time employees:
Vacation and Paid Time Off
Hotel discounts at brand properties
Holiday Pay for worked holidays
Birthday Pay: A full paid day on your birthday!
Referral bonuses
Job Summary
As a pivotal member of the hotel, the FrontDeskAgent is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area. This position reports to the FrontDesk Supervisor and General Manager.
Your day-to-day
The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below.
Essential Functions
Warmly and professionally welcomes all guests and ensure quality check-in and checkout experience.
Handles confidential information, including guest records, with a high degree of integrity.
Answers and routes calls, emails, and in-person inquires as appropriate; takes guest messages with accuracy.
Responsible for cash drawer contents and transactions during shift.
Maintains and updates accurate records using the hotel's systems, such as the PMS system.
Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
Ensures common areas/entryway/lobby is clean, neat and orderly.
Job Responsibilities
Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.
Seek feedback from guests to identify areas for improvement and relay compliments to the team.
Execute check-in/check-out processes with accuracy and efficiency.
Manage reservations, cancellations, and room assignments to optimize occupancy.
Ensures reservation and billing accuracy.
Maintain up-to-date records on hotel systems (e.g., out of order rooms, guest requests).
Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties.
Maintain an organized and tidy frontdesk area, contributing to an overall positive guest impression.
Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations.
Collaborate with team members to find solutions and prevent recurring problems.
Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies.
Escalate complex issues to the appropriate supervisor or department when necessary.
Performance Metrics
Note: This also serves as a performance evaluation guide. As such, it may be subject to change based on organizational needs.
Performance will be assessed based on the following:
Understanding and timely completion of essential functions & job responsibilities and their impact on the organization.
Goal accomplishment and problem solving by being resourceful and applying your knowledge.
Communicating effectively and fostering positive relationships with all other colleagues.
Attending work on time as scheduled and adhering to attendance policy.
Understanding and following processes and procedures for documentation and communication of important information.
Guest Service Scores regarding Loyalty Recognition, Overall Arrival Experience, and Overall Service.
Qualifications
High School Diploma or GED
Proficiency in Microsoft Office programs
Must be available to work morning and evening shifts
Must be available to work on weekends & holidays
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms.
The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required.
Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
$27k-32k yearly est. 17d ago
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Front Desk Agent/Guest Service Representative
Dimension Master
Front desk agent job in Round Rock, TX
Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
Job Responsibilities:
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
Take the initiative to greet guests in a friendly and warm manner.
Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
Other duties as assigned.
Job Skills:
Speak clearly and listen carefully.
Use personal judgment and specialized knowledge to give information to people.
Communicate well with many different kinds of people.
Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
Physical Requirements:
Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Stand for long periods of time
Walk extended distances
Lift/carry 6-25 lbs.
Reach hands and arms in any direction
Able to work overtime and irregular hours
Working Conditions:
Continually works in normal office conditions and in close proximity to others.
Qualifications
Education - HS Diploma or equivalent.
Experience - Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.
Licenses/Certifications - N/A.
$23k-29k yearly est. 3d ago
Front Desk Agent
Texas Western Hospitality Group 4.1
Front desk agent job in Waco, TX
Books guest reservations and/or coordinates with reservation center
Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Answers and routes call as appropriate; takes guest messages with accuracy
Assists with sales and marketing efforts as directed by the General Manager
Offers and properly handles requests for wake-up calls
Records pertinent guest information in the pass on log
Replenishes continental breakfast as needed and keeps the area clean
Ensures common area/lobby is clean
Performs laundry functions as directed
Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
Answers phone in a prompt, efficient, and friendly manner.
Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs.
Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank.
Balances cash bag at open and closing of each shift.
Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
$24k-29k yearly est. 16d ago
Front Desk Agent
MCR Hotels
Front desk agent job in Temple, TX
Residence Inn Temple
The FrontDeskAgent at the Residence Inn by Marriott Temple is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.
SECTION ONE: MCR Universal Role Standards
EXECUTIVE SUMMARY
CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
AREAS OF EXCELLENCE
Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
1. Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
2. Spotless Cleanliness
Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
3. Product Consistency & Quality
Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
4. Teamwork
Communication: Communication between Team Members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
SECTION TWO: FrontDeskAgent, Role Specific Duties and Expectations
The core mission of the FrontDeskAgent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
Other Duties and Expectations
Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
Rate Schedule: Up-to-date understanding of room rates, promotions.
Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
SECTION THREE: Success Metrics
Happy Guests
Management Performance Ratings
Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.)
Guest Ratings/Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Guest Ratings
Teamwork
Management Performance Ratings
SECTION FOUR: Qualifications & Requirements
Qualifications & Requirements:
Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Can-Do Attitude: Must have a positive attitude and willingness to learn.
Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Communication Skills: Must be able to convey information and ideas clearly.
Hospitality and Guest Service: Must have a desire to serve all guests.
Age Requirement: Must be 18 years of age or older to perform this job.
Schedule and Travel:Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
Breaks: Clock in/out for breaks at the designated time on your schedule.
Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to:
Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Inspect and visually observe details at close range (within a few feet) and from long range.
Occasionally required to lift packages or general office equipment.
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
Language + Reasoning Skills:
Read, write, understand and communicate with others effectively using the English language.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
$23k-29k yearly est. 16d ago
Front Desk Agent
Stagecoach Inn & Restaurant
Front desk agent job in Salado, TX
Job Description
Night Auditor
We're seeking a Hotel Night Audit to be the initial touchpoint for our guests and oversee every aspect of their stay. Responsibilities include guest registration, reservation management, and offering details on rooms, rates, and amenities. Ultimately, your role is to ensure our guests have a delightful and unforgettable experience.
Responsibilities
Complete all check-in and check-out procedures
Oversee all reservations, including online and phone
Complete room payments and verify identification
Inform customers about payment methods and verify their credit card data
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond swiftly to any guest concerns in a professional manner
Respond to clients' complaints in a timely and professional manner
Collaborate with the housekeeping team and assist the department when needed
Up-sell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Perform other duties as directed and assigned
Skills
Excellent communication skills (verbal and written)
Strong interpersonal skills
Ability to multitask and prioritize tasks effectively
Proficiency in using office equipment (e.g., phone systems, printers, scanners)
Knowledge of office management software
Customer service-oriented mindset
Attention to detail and accuracy
Ability to handle difficult situations with patience and professionalism
Requirements
Previous hotel / frontdeskagent experience is preferred
Customer service attitude
Must be able to convey information and ideas clearly, both oral and written.
Must work well in stressful, high-pressure situations.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Willingness to work at peak hours, which may include evenings, holidays, and weekends.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Excellent phone etiquette and communication skills
Strong guest relations skills with the ability to provide personalized service
Bilingual proficiency is a plus
Benefits:
Competitive pay
Flexible scheduling
Employee discounts
Opportunities for advancement
Health Insurance
PTO
Vision & Dental
$23k-29k yearly est. 11d ago
Front Desk Agent
Alexa MGMT
Front desk agent job in Salado, TX
Night Auditor
We're seeking a Hotel Night Audit to be the initial touchpoint for our guests and oversee every aspect of their stay. Responsibilities include guest registration, reservation management, and offering details on rooms, rates, and amenities. Ultimately, your role is to ensure our guests have a delightful and unforgettable experience.
Responsibilities
Complete all check-in and check-out procedures
Oversee all reservations, including online and phone
Complete room payments and verify identification
Inform customers about payment methods and verify their credit card data
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond swiftly to any guest concerns in a professional manner
Respond to clients' complaints in a timely and professional manner
Collaborate with the housekeeping team and assist the department when needed
Up-sell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Perform other duties as directed and assigned
Skills
Excellent communication skills (verbal and written)
Strong interpersonal skills
Ability to multitask and prioritize tasks effectively
Proficiency in using office equipment (e.g., phone systems, printers, scanners)
Knowledge of office management software
Customer service-oriented mindset
Attention to detail and accuracy
Ability to handle difficult situations with patience and professionalism
Requirements
Previous hotel / frontdeskagent experience is preferred
Customer service attitude
Must be able to convey information and ideas clearly, both oral and written.
Must work well in stressful, high-pressure situations.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Willingness to work at peak hours, which may include evenings, holidays, and weekends.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Excellent phone etiquette and communication skills
Strong guest relations skills with the ability to provide personalized service
Bilingual proficiency is a plus
Benefits:
Competitive pay
Flexible scheduling
Employee discounts
Opportunities for advancement
Health Insurance
PTO
Vision & Dental
$23k-29k yearly est. Auto-Apply 11d ago
Front Desk Receptionist
The Salas Team
Front desk agent job in Killeen, TX
Be the first impression that sets everything in motion.
In real estate, first impressions matter, and as the FrontDesk Receptionist at Your Home Sold Guaranteed Realty, you'll be the welcoming presence and organized professional who ensures every client, agent, and guest feels valued from the moment they connect with us.
This role goes far beyond answering phones. You'll help create a seamless, positive, and professional experience, keeping the front office running smoothly while supporting our agents and leadership team. Your attention to detail and people-first mindset will help set the tone for successful client journeys and smooth daily operations.
You'll be at the heart of a fast-paced real estate office, balancing communication, organization, and service with confidence and warmth.
If you're polished, friendly, highly organized, and thrive in a service-driven environment, this is your opportunity to be the welcoming face of a growing real estate team.
Perks & Benefits
We believe in taking care of our team both inside and outside of work. Here's what you can look forward to:
401(k) with Company Match - Grow your savings for the future while we invest in you, too.
Paid Holidays - Enjoy time off to celebrate and recharge throughout the year.
Generous Paid Vacation - Take well-deserved breaks with paid time away.
Paid Sick Leave - Rest easy knowing you have paid time off when you're under the weather.
Health Insurance Reimbursement - Get support for your health coverage with monthly reimbursement.
$24k-32k yearly est. 60d+ ago
Front Desk Professional / Receptionist
Nyle Maxwell of Killeen
Front desk agent job in Killeen, TX
Duties include answering a multi-line telephone system, scheduling appointments, greeting Customers and entering Customer demographics, charges and payments into our computer system as well as performing a variety of office support and/or secretarial duties.
Responsibilities:
Greeting Customers
Answering calls and communicating with callers in a professional, friendly and efficient manner
Working with the Sales and Service Department when scheduling appointments
Direct telephone calls to the appropriate parties, as necessary
Perform other administrative duties as assigned
Maintain a professional appearance at all times
Minimum Requirements:
A high school diploma or equivalent desired.
Detail-oriented with ability to multi-task
A minimum of one (1) year experience as a FrontDesk Professional required
Ability to read and comprehend instructions and information in the English language
Bilingual is a is a plus but not required
Excellent customer service skills
POSITIVE ARTTITUDE & you must be a TEAM PLAYER!
Additional Requirements:
Applicant must have excellent communication skills.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background check, drug screen, and have a valid driver's license.
Qualifications
PROFIT SHARING & 401(K) Retirement Plan with MATCH!
Health, dental, vision, prescription and life insurance
Disability Coverage
Paid Vacation & Paid Holidays
Employee Discounts
Continued PAID TRAINING
Nyle Maxwell of Killeen also provides all employees the opportunity to earn a *** NO-COST, NO-DEBT COLLEGE DEGREE *** through Degrees@Work, a partnership between the dealership, FCA US, and Strayer University. Attend college while working at our dealership!
- Individual college classes
- Associate, Bachelor's, and Master's degrees
- Tuition, fees, and textbooks included!
Applicants must have excellent communication skills.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate the ability to pass pre-employment testing to include a background check, drug screen, and have a valid driver's license.
$24k-32k yearly est. 16d ago
Front Desk Receptionist
Your Home Sold Guaranteed Realty-The Salas Team
Front desk agent job in Killeen, TX
Job Description
Be the first impression that sets everything in motion.
In real estate, first impressions matter, and as the FrontDesk Receptionist at Your Home Sold Guaranteed Realty, you'll be the welcoming presence and organized professional who ensures every client, agent, and guest feels valued from the moment they connect with us.
This role goes far beyond answering phones. You'll help create a seamless, positive, and professional experience, keeping the front office running smoothly while supporting our agents and leadership team. Your attention to detail and people-first mindset will help set the tone for successful client journeys and smooth daily operations.
You'll be at the heart of a fast-paced real estate office, balancing communication, organization, and service with confidence and warmth.
If you're polished, friendly, highly organized, and thrive in a service-driven environment, this is your opportunity to be the welcoming face of a growing real estate team.
Perks & Benefits
We believe in taking care of our team both inside and outside of work. Here's what you can look forward to:
401(k) with Company Match - Grow your savings for the future while we invest in you, too.
Paid Holidays - Enjoy time off to celebrate and recharge throughout the year.
Generous Paid Vacation - Take well-deserved breaks with paid time away.
Paid Sick Leave - Rest easy knowing you have paid time off when you're under the weather.
Health Insurance Reimbursement - Get support for your health coverage with monthly reimbursement.
Compensation:
$14 hourly
Responsibilities:
Complete other administrative duties as needed such as data entry, paperwork, photocopying, etc.
Take incoming phone calls and respond to emails and ensure the appropriate people receive all relevant information
Greet visitors, clients, and fellow employees when they arrive at the frontdesk and provide them with any necessary directions or information
Arrange appointments for employees and keep the calendar up-to-date
Keep the front office secure by ensuring all visitors follow the proper sign-in procedures
Qualifications:
Exhibits working knowledge of Microsoft Office and basic computer skills
High school graduate, G.E.D. recipient, or equivalent
Well-versed in taking telephone calls and handling stressful situations
1 year of experience as a receptionist, administrative assistant, guest service specialist, or similar position preferred
Excellent interpersonal skills, organizational skills, customer service skills, and verbal communication skills
About Company
Backed by our "Go Serve Big" mission statement, Your Home Sold Guaranteed Realty strives to be the best place to work, buy, and sell real estate guaranteed.
Our "Go Serve Big" mission is a give-back, pay-it-forward approach for our agents and their clients. When you put others first, you will never be second is one of the core values at the company.
We look forward to your application since the right people are the defining difference in the success of any company!
$14 hourly 20d ago
Front Desk Associate
Cowboys Fit 3.9
Front desk agent job in Pflugerville, TX
Benefits:
Employee discounts
Job Title: Member Services Team Company: Cowboys Fit Directly Reports to: Operations Manager Department: Operations POSITION OVERVIEWWelcome to the Member Services Team at Cowboys Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests. KEY RESPONSIBILITIES:
Our Member Services Team is the heartbeat of our club. You will be responsible for:
Ensuring that all members and guest check in and have active memberships
Overseeing guest and member traffic flow
Collecting dues and updating billing when appropriate
Monitoring and addressing membership alerts
Assisting members and guests with all inquiries and concerns
Reporting all issues in a timely manner
Contributing to maintaining the club-wide standards of cleanliness
Answering phone calls and directing the appropriately
Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
Assisting other departments when necessary
Attending all required meetings
Maintaining an active and working knowledge of Cowboys Fit as a company, as well as all services and promotions
Being proficient in policies ad directives as outlined in the Member Services Playbook
WORK SCHEDULEWork hours are scheduled and made available to employees by the Operations Manager. Your supervisor will give you more details about where to access your schedule. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$23k-30k yearly est. Auto-Apply 60d+ ago
Front Desk Clerk
Element Austin Round Rock
Front desk agent job in Round Rock, TX
At Moody, we believe that people are the most important ingredient of any business. It's the people who ultimately determine what can be achieved. That's why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.
Are you a multi-tasker looking for an opportunity to work in a fast-paced environment? Do you enjoy talking to people? If so - we want you to join our team today!!!
The Element Austin Round Rock, managed by Moody National Management LP is currently looking for FrontDesk Associates to join our team. Previous customer service experience is a plus, but not required. This position is responsible for making reservations, checking in/out guests, and assisting with guest solutions.
All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).
Essential Functions:
• Complete FrontDesk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.
• Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
• Accurately complete any logs/reports as specified by management.
• Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
• Other duties as assigned.
Job Specifications:
• Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.
• Excellent interpersonal, written/verbal communication and telephone etiquette skills.
• Intermediate proficiency with FrontDesk computer systems
• Excellent command of the English language; second language proficiency desirable.
• Excellent time management skills and ability to multi-task and prioritize work
• Excellent written and verbal communication skills
• Exceptional problem solving skills
• Ability to maintain customer focus
• Excellent organizational and planning skills
• Ability to work well in a team environment
• Ability to follow corporate standards and procedures
Experience and Education:
• High School education or equivalent work experience.
• 1+ years of experience as a FrontDesk Clerk or other customer service position.
• Minimum training required per year as assigned by the company
• Any additional training required by manager
Work Environment:
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• This is a full-time position. Overtime may be required occasionally.
• Work days and work hours may vary.
• This position works indoors.
$24k-30k yearly est. 14d ago
Front Desk - Women's Wellness
Lone Star Circle of Care 4.3
Front desk agent job in Round Rock, TX
At Lone Star Circle of Care (LSCC) we strive for exceptional, equitable patient care that leads to healthier communities. Our FrontDesk staff are the first point of contact for our patients in the clinic and they are vital to creating a positive patient experience.
Our people and culture are our foundation. We are seeking FrontDesk employee's who are passionate about making a difference in our community. If you are in the pursuit of meaningful work in a fun and friendly environment, LSCC is the place for you!
A Day in the Life of a FrontDesk employee may look like this:
Upon arrival, clean and prepare the lobby
Greet patients as they arrive using our AIDET/LOC technique
Check in patients and update patient charts as necessary
Verify insurance and collect any copays as necessary
Schedule appointments, answer phone calls, sort faxes, and complete any additional tasks
Perform closing procedures at the end of each shift
We ask our FrontDesk to possess a minimum of:
High school diploma or GED
Minimum of six (6) months of experience working in a professional administrative environment
The following experience/skills are preferred:
Prior medical office and/or healthcare setting experience
Prior customer service experience
Proficient with MS Office Suite (Word, Excel, and Outlook)
Bilingual English/Spanish language skills
Key Success Factors
Some key factors that will make an individual successful in this role:
Customer service
Problem-solving skills,
Adaptability
Attention to detail
Benefits
LSCC offers a competitive benefits package, including:
Competitive salary;
Medical, Dental, and Vision insurance;
LSCC paid Life insurance;
LSCC paid Short-Term and Long-Term Disability insurance;
Paid Time Off; and
403b Employee Retirement Plan
$27k-32k yearly est. Auto-Apply 18d ago
Front Desk - RV
Tjo 10 X 10 Management, L.P
Front desk agent job in Georgetown, TX
Great Escapes RV Resorts- Jellystone Park North Austin is a growing company specializing in acquisition, development, and management of RV Resorts throughout the United States. Our leaders serve a diverse sector of the RV resort / hospitality industry.
The Full Time FrontDesk articulates clearly and has great communication skills for providing information regarding resort services & activities and surrounding areas as needed.
ESSENTIAL JOB FUNCTIONS
Assist guests during check-in and check-out, phone interaction, and face-to-face interaction.
Assist guests with questions, directions, event schedules, and other information regarding the Resort to help create an experience for our guests.
Strong computer skills and knowledge are required.
Modifying reservations to accommodate guests.
Monitoring all guest while in the store
Follow all rules and policies.
Must stay calm in highly stressful situations and be knowledgeable of emergency procedures.
QUALIFICATIONS
Previous cash handling experience
Previous computer experience
Ability to perform in a fast-paced and sometimes stressful working environment.
Ability to multi task
Enthusiastic about interacting and helping guests
Receptive to special requests
Willing to follow instructions and take direction.
Must be available during the weekend.
Must be okay with sweeping and mopping/ cleaning
PHYSICAL REQUIREMENTS
The employee is regularly required to remain stationary for long periods. Must be able to lift and move up to 15 pounds. The employee is frequently exposed to outdoor weather conditions (hot and humid, rainy, extreme temperatures, airborne particles) during express check-in periods. Constant use of hands and arms to input data into the computer. Must be able to converse directly and by phone.
$21k-28k yearly est. Auto-Apply 20d ago
Guest Services Agent
Bridge Hotel Partners LLC 3.4
Front desk agent job in Waco, TX
Job Description
Join our team at Bridge Hotel Partners as a Guest Services Agent, where you'll play a key role in creating unforgettable experiences for our guests. We pride ourselves on our blend of extensive industry experience and a strong commitment to innovation, offering you an ideal environment to develop and excel. As a Guest Services Agent, you'll be at the heart of our operations, managing check-ins and check-outs, answering inquiries, processing payments, and addressing guest concerns with warmth and professionalism. Your efforts will ensure that guests feel welcomed and valued throughout their stay.
We're looking for passionate individuals who are eager to make an impact in the hospitality industry. At Bridge Hotel Partners, we provide both part-time and full-time opportunities within a supportive and encouraging setting. Our commitment to your growth is evident in our flexible work arrangements and dedication to employee success. If you're ready to join a team that values your contributions and invests in your future, we invite you to apply today.
Compensation:
$13 - $15 hourly
Responsibilities:
Welcome guests with a warm smile and ensure a seamless check-in and check-out process.
Address guest inquiries and requests promptly, ensuring a positive and memorable experience.
Process payments accurately and efficiently, maintaining confidentiality and security.
Collaborate with team members to resolve guest concerns, enhancing overall satisfaction.
Maintain a clean and organized frontdesk area, reflecting our commitment to excellence.
Provide guests with information about local attractions and services, enhancing their stay.
Assist in managing reservations and room assignments, optimizing occupancy and guest comfort.
Qualifications:
Experience in customer service or hospitality, ensuring guests feel welcomed and valued.
Ability to communicate effectively and warmly, both in person and over the phone.
Proven track record of handling payments accurately and maintaining confidentiality.
Strong problem-solving skills to address guest concerns with empathy and efficiency.
Ability to work collaboratively with team members to maintain a welcoming frontdesk environment.
Experience in managing guest records and transactions for seamless service continuity.
Ability to coordinate guest services, such as transportation and special requests, enhancing their stay.
About Company
With a team of industry veterans, seasoned managers, and emerging leaders, KB Hotel brings an unmatched combination of experience, competence, and innovation to our daily operations and developing projects. Together, KB Hotel's team brings more than fifty years of combined experience in every aspect of hotel licensing, development, and operational management across multiple brands.
$13-15 hourly 7d ago
FT Front Desk Medical Receptionist(Waco/Harker Heights)
Aspire Allergy & Sinus
Front desk agent job in Waco, TX
Department
Clinical Support
Employment Type
Permanent - Full Time
Location
Waco, TX
Workplace type
Onsite
Reporting To
Clinical Manager
What You'll Be Doing Requirements What Benefits do we offer Aspire Employees? About Aspire Allergy & Sinus We are a collective unit of passionate people who have come together to reinforce our cause: curing patients who suffer from allergy and sinus problems. We take great pride in hiring enthusiastic, talented individuals who believe in our cause and want to grow our company and its employees.
We recognize that we thrive and achieve advanced patient care because of our ever-growing team. We are better together and there has never been a better time to help make a difference! Aspire currently stretches among numerous clinics throughout Arizona, Colorado, Florida, New Mexico, and Texas, with plans for several more additions. Do not miss out on the lifetime opportunity to help Aspire scale up and reach more patients in more states.
$24k-32k yearly est. 17d ago
Front Desk Receptionist
United Surgical Partners International
Front desk agent job in Cedar Park, TX
USPI Hill Country Ambulatory Surgery Center is seeking a motivated FrontDesk Receptionist to join our team. We have 1 OR room and 3 Procedure rooms. We perform outpatient surgical procedures in Gastroenterology. Position requires weekdays only -- no holidays, weekends, or call. Some early mornings and later evenings may be required; schedule subject to change based on surgical schedule and flow of the day.
Job Summary: TheFront Desk Receptionist interfaces with patients and families, physicians and staff; Admit patients and process their paperwork; Update patient demographics/information in system; Collect monies due and document in the billing system; Handle funds per office procedure. Answer incoming phone calls.
#LI-CM1
Required Skills:
Qualifications:
* High school graduate or equivalent.
* 1-3 years medical receptionist experience
* Must have the skills necessary to operate office equipment that are required to fulfill job duties.
* Forty-five (45) wpm typing skills required.
* Medical terminology and computer experience beneficial.
* Bilingual preferred.
* Good communication skills.
$24k-32k yearly est. 19d ago
Front Desk
Ledgestone Hospitality
Front desk agent job in Marble Falls, TX
Supervisor: General Manager
Purpose of Position: Guest Service Representatives are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy.
Essential Functions:
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Maintains a high level of professional appearance and demeanor.
Maintain the highest level of confidentiality in all areas.
Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers.
Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests.
Demonstrate good communication skills and convey information and ideas.
Ability to perform basic math, and understand financial information.
Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security.
Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things.
Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
Uses persuasive selling techniques to sell rooms and promote all marketing programs.
Carry out frontdesk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment.
Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests.
Responsible for key control. Issues and receives both room keys and master keys.
Process all lost and found items according to policy.
Have basic knowledge of how to operate computer equipment, including Microsoft Office suite.
Assist in training of new staff.
Participates in and supports a positive, enjoyable work environment.
Holds an understanding of hotel products and services (i.e., food and beverage, recreation)
Performs other duties as assigned.
$21k-28k yearly est. 60d+ ago
Front Desk Receptionist and Sales Coordinator
Jump! Gymnastics
Front desk agent job in Hutto, TX
Benefits:
Bonus based on performance
Company parties
Opportunity for advancement
Training & development
JOIN THE FUN at the NEWEST - JUMP! GYMNASTICS This part-time role combines current client experience and new enrollment sales. You will support existing families while confidently guiding new families through the enrollment process.
WHAT YOU'LL DO
Greet and support current families with warmth and professionalism
Own the enrollment process from inquiry through registration
Respond to phone, email, and text inquiries promptly
Communicate program benefits and confidently close enrollments
Track leads, registrations, and follow-up in the CRM
Maintain a clean, organized, and welcoming lobby and office
Support events, Advancement Shows, and special programs
Assist with administrative tasks, billing support, and reports
WHAT WE'RE LOOKING FOR
High school diploma or equivalent
2+ years of customer service, frontdesk, admin, or sales experience preferred
Comfortable with sales conversations and follow-up
Strong communication and organizational skills
Friendly, dependable, and team-oriented
Comfortable working with children and families
Proficient with Google Drive and CRM systems (or quick to learn)
SCHEDULE
Tuesdays, Wednesdays, Thursdays from 2:30pm-8:00pm
Saturday: 8:30am-2:00pm
Special events as scheduled
REQUIREMENTS
Must be 18+
Ability to pass a background check
Ability to stand, walk, squat, and lift up to 25 lbs (50 lbs occasionally)
Ability to see and hear clearly up to 20 yards away
LET WHAT YOU DO - BE WHAT YOU LOVE
Apply today and join a team built on fun, confidence, and growth. Compensation: $20.00 - $22.14 per hour
Jump! has four locations, one in South Austin, North Central Austin, Domain-Austin and its newest location in Hutto, TX. We pride ourselves on teaching in a fun, positive atmosphere. It is important that both our students and employees are happy and love coming to Jump! So, if you are a positive, high-energy, reliable person with a passion for working with or around children, find a position that fits your talents and fill out an application!
The fun is not just for the students, we know you need time to have fun too. We offer 28 scheduled days off per year. Seriously, the gym is closed, you are free! We host monthly team outings to fun, unique places in Austin and work together to earn a bonus trip each year. Oh, and get your party hat because no birthday or work anniversary goes without a celebration.
This is no ordinary job and Jump! is not ordinary company. We are an inclusive, safe place to work and build community. We offer coaching, teaching and camp counselor positions that work well with college schedules and we promote from within for director and manager roles.
$20-22.1 hourly Auto-Apply 11d ago
Front Desk Professional / Receptionist
Nyle Maxwell of Taylor
Front desk agent job in Taylor, TX
Duties include answering a multi-line telephone system, scheduling appointments, greeting Customers and entering Customer demographics, charges and payments into our computer system as well as performing a variety of office support and/or secretarial duties.
Responsibilities:
Greeting Customers
Answering calls and communicating with callers in a professional, friendly and efficient manner
Working with the Sales and Service Department when scheduling appointments
Direct telephone calls to the appropriate parties, as necessary
Perform other administrative duties as assigned
Maintain a professional appearance at all times
Minimum Requirements:
A high school diploma or equivalent desired.
Detail-oriented with ability to multi-task
A minimum of one (1) year experience as a FrontDesk Professional required
Ability to read and comprehend instructions and information in the English language
Bilingual is a is a plus but not required
Excellent customer service skills
POSITIVE ARTTITUDE & you must be a TEAM PLAYER!
Additional Requirements:
Applicant must have excellent communication skills.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background check, drug screen, and have a valid driver's license.
Qualifications
PROFIT SHARING & 401(K) Retirement Plan with MATCH!
Health, dental, vision, prescription and life insurance
Disability Coverage
Paid Vacation & Paid Holidays
Employee Discounts
Continued PAID TRAINING
Nyle Maxwell of Taylor provides all employees the opportunity to earn a NO-COST, NO-DEBT COLLEGE DEGREE through Degrees@Work, a partnership between the dealership, FCA US and Strayer University. Attend college while working at our dealership!
Individual college classes
Associate, Bachelor's and Master's degrees
Tuition, fees and textbooks included!
Administrative Associates/Registrar / PEIMS Additional Information: Show/Hide Primary Purpose: The job of Elementary Registrar/Attendance/PEIMS Clerk includes ensuring accurate Public Education Information Management System (PEIMS) data in accordance with the Texas Education Data Standards (TEDS). Ensuring compliance with state reporting and documenting requirements through PEIMS. Enrolling and withdrawing students, ensuring accurate attendance accounting and conveying special programs related information to staff, students, parents, and other appropriate parties. This job is distinguished from similar jobs by the following characteristics: required accuracy, attention to detail and working within a framework of policies and procedures deadlines.
Qualifications:
Education/Certification:
High school diploma or GED
Special Knowledge/Skills:
Ability to understand complex, multi-step written and oral instructions.
Ability to learn methods, procedures, policies and terminology.
Ability to read and comprehend a variety of manuals, write documents following a prescribed format, and present information to others.
Ability to operate standard office equipment including pertinent software applications.
Prepare and maintain accurate records within established deadlines.
Understand and follow oral and written directions.
Work cooperatively with others while establishing and maintaining effective working relationships and confidentiality.
Integrate attendance, health, assessments, academic progress, testing, and matriculation information into student records.
Complete work with frequent interruptions, maintain emotional control under stress.
Knowledge of district policies, procedures, terminology, and accounting methods.
Knowledge of basic math, including calculations using fractions, percent, and/or ratios.
Knowledge of oral and written communication skills including the concepts of grammar and punctuation.
Interpersonal skills using tact, patience and courtesy.
Experience:
Two or more years' data entry and office support experience, preferably in a school-related setting.
Hutto ISD Talent Management & Personnel Support
Hutto ISD Pay Scales & Start Stop Calendar
How much does a front desk agent earn in Killeen, TX?
The average front desk agent in Killeen, TX earns between $21,000 and $32,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.