Front desk agent jobs in North Port, FL - 231 jobs
All
Front Desk Agent
Front Office Agent
Front Desk Receptionist
Guest Services Agent
Front Desk Agent
A&R Group 4.3
Front desk agent job in Nokomis, FL
FrontDeskAgent - Be the Friendly Face of Our Hotel! Job Type: Full-Time / Part-Time Compensation: Competitive hourly pay + bonuses + growth opportunities
Love Helping People? Love Being the Person Who Knows Everything? This Job's For You!
Our hotel isn't just a place to stay-it's a place where travelers feel at home. And we need YOU-a warm, welcoming, and organized FrontDeskAgent-to help create those great guest experiences every single day.
If you're someone who can juggle check-ins, give great local recommendations, and brighten someone's day with just a smile-let's talk!
What You'll Be Doing:
Greet guests like family. Be the first impression and the go-to person during their stay.
Handle check-ins & check-outs. Smooth, quick, and friendly-just the way guests like it!
Answer phones and questions. Whether it's a wake-up call or the best taco in town, you've got the info.
Coordinate with housekeeping and maintenance. Teamwork makes the dream work.
Solve problems on the fly. Room key not working? Need extra pillows? You're the hero they'll remember.
Take payments and handle reservations. Accurately, efficiently, and with a smile.
Why You'll Love Working Here:
Fun team vibes. We laugh, we hustle, we celebrate wins.
Flexible hours. Full-time or part-time-let's find what works for you.
You're not just a number. We actually know your name, and we care about your success.
Growth potential. Many of our managers started at the frontdesk-this could be step one on your career ladder!
Perks. Bonuses for great performance, discounts on stays, and more.
You're a Perfect Fit If You:
Are a people person with a positive attitude (bonus points for a great smile!)
Can multitask like a pro, even during busy check-in times
Are dependable, punctual, and ready to learn
Have basic computer skills and can handle simple systems (we'll train you!)
Are cool with working evenings, weekends, or holidays (we're 24/7!)
Want a job where your effort and personality actually matter
Open the Door to a Great Opportunity!
If you want a job where every shift brings something new, where you're truly appreciated, and where you can grow into a bigger role, apply now and let's get started!
We can't wait to welcome you to our team!
A&R Group
provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
To ensure equal employment opportunities to qualified individuals with a disability, A&R Group will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the business would result. Employees who may require a reasonable accommodation should contact the Human Resources Department to begin the ADA interactive process.
Qualifications
What You Bring to the Table (Qualifications)
Experience in hospitality? That's a plus-but if you've got the passion and work ethic, we'll show you the ropes
You're organized, dependable, and manage your time like a pro
People skills are your thing-you're a great communicator who genuinely enjoys helping others
Quick on your feet and cool under pressure-you don't back down from a challenge
You're flexible and ready to roll with a schedule that may include early mornings, nights, weekends, and everything in between
During busy seasons, you're ready to jump in for extra hours if needed-teamwork makes the magic happen
Guest satisfaction is your priority-you go above and beyond to make someone's day
Accuracy, speed, and attention to detail? You've got them all
Physically active and comfortable moving around the hotel-on your feet, bending, walking, and staying in motion
Professional, ethical, and always ready to do the right thing
You take pride in great service and know how to leave a lasting impression
Quick to learn, eager to grow, and not afraid of hard work
You work just as well on your own as you do with a team-because you're all about making things happen
What the Role Looks Like Day-to-Day (Working Conditions)
You'll be active and on the move-using your whole body to lift, carry, organize, and restock
Expect to be on your feet a lot-this isn't a desk job, and that's part of the fun
Comfortable lifting up to 25 lbs. and handling moderate physical activity throughout the day
You'll be making frequent, repeated movements-shoulders, elbows, hands, both below waist and overhead
This is a physically engaging role that keeps you on your toes and moving with purpose
You'll need basic math skills for tasks like inventory tracking, restocking, and small daily calculations
$26k-31k yearly est. 7d ago
Looking for a job?
Let Zippia find it for you.
Chiropractic Front Desk Executive
Experience Health & Wellness Center
Front desk agent job in Cape Coral, FL
Job Description
Experience Health & Wellness Center is currently hiring for a full-time OR part-time Chiropractic FrontDesk Executive to provide our patients with exemplary customer service in the Cape Coral, FL area. This administrative position earns a competitive wage of $15.00 - $18.00/hour or $30,000 - $40,000/year, depending on experience.
In addition to competitive pay and our uplifting culture, we offer our office the following benefits:
Accrued paid time off (PTO)
401(k)
Paid holidays
Health stipends
Annual bonuses
Birthday and work anniversary celebrations
So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!
DAY-TO-DAY
This full- or part-time administrative position typically works Monday - Thursday.
As a Chiropractic FrontDesk Executive, you are a positive presence who greets every patient that comes through our doors. You are the first person our patients see, so you strive to create a comfortable, vibrant atmosphere where they can relax. In this position, you provide exceptional customer service to our patients, answering all questions and assisting with scheduling or payment matters.
Whether you're interacting with patients face-to-face, over the phone, or online, you communicate clearly and professionally. If one of your coworkers requires assistance with a task, you are happy to jump in and lend a hand. You also keep our office looking nice by maintaining a clean, organized work area throughout the day. You feel great about directly impacting others' health and helping us to better serve our patients!
ABOUT EXPERIENCE HEALTH & WELLNESS CENTER
Experience Health & Wellness Center has been rated one of the top clinics in Cape Coral and for good reason! Our unique approach to chiropractic care with a focus on the nervous system helps us provide our patients with high-quality, comprehensive care that relieves pain and leaves them feeling rejuvenated. We specialize in upper cervical chiropractic care, which is a painless spinal adjustment that helps balance the body and nervous system. Our mission is to give, love, serve, and educate our community on holistic healthcare, and to help everyone experience true health and healing.
While our dedication to providing natural healthcare drives what we do, the true secret behind our success is our hardworking, talented team of employees. We want to support our team's well-being just as much as our patients', which is why we foster a fun, positive working environment where our employees can grow and thrive. Our employees also enjoy competitive pay and generous benefits.
OUR IDEAL CHIROPRACTIC FRONTDESK EXECUTIVE
Detail-oriented - organized and precise for maintaining operations
Adaptable - thrives in fast-paced office environment
Collaborative - effectively cooperates with a team
Friendly - provides exceptional customer service
Career-oriented - passionate about working in healthcare
If this sounds like you, keep reading about this amazing full- or part-time administrative opportunity in the healthcare industry!
REQUIREMENTS FOR A CHIROPRACTIC FRONTDESK EXECUTIVE
Experience in a customer service role
Proficiency with basic computer skills
3+ years of customer service experience or bilingual fluency would be preferred but is not required. If you meet the above requirements, we need you for this full- or part-time administrative position. Apply today to join our office team!
Location: 33991
Job Posted by ApplicantPro
$30k-40k yearly 13d ago
Front Desk Agent
Lido Beach Resort 3.9
Front desk agent job in Sarasota, FL
We are looking for highly organized candidates with excellent people skills for the position of FrontDeskAgent. As part of the initial first 10 minutes of a guests experience, the FrontDeskAgents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.
The best FrontDeskAgent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
About Us: Lido Beach Resort is renowned for its beautiful beachfront location, upscale dining options, and vibrant atmosphere. Our resort offers a unique blend of relaxation and activity, with amenities like two heated pools, a poolside bar, and direct access to Lido Beach. Our staff is celebrated for their friendly and attentive service, making every guest feel at home. We pride ourselves on being a workplace where team members are valued as our most important resource. At Lido Beach Resort, we believe our team members are the heart of our success. We offer a dynamic work environment where you can grow professionally while enjoying the beauty of Sarasota's Gulf Coast.
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
Responsibilities:
Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing frontdesk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities
Proficient in HMS
Properly close out end of day
Ensure all numbers match across the board prior to importing them into the system
Qualifications:
High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
The company also conducts post-offer employment verification's, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
$23k-28k yearly est. Auto-Apply 60d+ ago
Front Desk - Townplace Suites, Bradenton West
Cortez Hotel Group LLC
Front desk agent job in Bradenton, FL
Job Description
The TownPlace Suites in Bradenton, FL is currently seeking friendly individuals who enjoy providing excellent guest service.
The FrontDesk Associate's primary responsibility is to ensure guest satisfaction by providing professional and courteous frontdesk service. The FrontDesk Associate is also responsible for providing service that is efficient and effective as a means to maximize room revenue. Marriott Fosse experience is preferred, but not required.
This is a full-time position that will work weekdays, evenings and weekends between 7am-3pm and/or 3pm-11pm shifts. We offer flexible hours, competitive pay, annual performance based increases, hotel discounts, vacation pay, 401k and benefits to full-time associates after eligibility requirements have been met.
Other opportunities are available. Apply today!
Candidates offered employment must submit to a background check and drug test.
We are an E-Verify participating employer.
EOE M/F/Vet/Disability
$25k-32k yearly est. 26d ago
Front Desk Agent
Cirque St. Armands Beachside
Front desk agent job in Sarasota, FL
We are looking for highly organized candidates with excellent people skills for the position of FrontDesk. As part of the initial first 10 minutes of a guests experience, the FrontDeskAgents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.
The best FrontDeskAgent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
Responsibilities:
Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing frontdesk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities
Qualifications:
High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
$25k-32k yearly est. Auto-Apply 28d ago
Hotel Front Desk Agent
Courtyard By Marriott
Front desk agent job in Sarasota, FL
Job Description
What Makes a McKibbon FrontDeskAgent?
The FrontDeskAgent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the FrontDeskAgent demonstrates a warm, approachable personality and a genuine desire to work with people.
You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. FrontDeskAgents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the
McKibbon Guiding Principles.
A Day in the Life:
Anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
Maintain positive guest relations at all times.
Resolve guest complaints and ensure guest satisfaction.
Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
Process all guest check-ins and verify registration information with the guest.
Handle overbooked or 'walked' guests.
Accept and record wake-up call requests.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with housekeeping.
You will train with and learn Food and Beverage operations to fill in as needed.
Shifts may vary by hotel:
Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm
Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm
Requirements:
Previous experience working as a frontdeskagent or in a similar role.
A high school diploma or equivalent vocational training certificate.
Experience working at a hotel establishment (highly desired).
Proficiency with computers.
Basic math skills.
Ability to provide excellent customer service and maintain a professional demeanor at all times.
Ability to input and access information in the property management system and/or points-of-sale system.
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
Punctual for all shifts to ensure consistent coverage of frontdesk responsibilities and service to guests
Ideal Skills & Qualities:
Great verbal and written communication skills.
The ability to create a fun and supportive working environment.
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Benefits: Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Financial & Occupational Wellness: All Associates
Competitive Compensation with incentives
(incentives vary by position)
401K Savings Plan with 50% matching funds
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development
(varies by position)
Personal Wellness: All Associates
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
$25k-32k yearly est. 29d ago
Guest Experience Expert Front Desk
Sitio de Experiencia de Candidatos
Front desk agent job in Sarasota, FL
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$25k-32k yearly est. Auto-Apply 16d ago
Front Desk Agent-Hilton Garden Inn SRQ
Lexima
Front desk agent job in Sarasota, FL
Introduction:
We are seeking a friendly and professional FrontDeskAgent to join our team at our hotel. The FrontDeskAgent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a frontdeskagent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
$25k-32k yearly est. 28d ago
Front Desk Agent (Part Time)
General Hotels Corporation 3.9
Front desk agent job in Fort Myers, FL
Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're looking for! General Hotels Corporation has an immediate opening for a FrontDeskAgent to join our hotel team! The FrontDeskAgent is responsible for providing excellent customer service to guests at our hotel. As a FrontDeskAgent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable. The FrontDeskAgent is responsible for a variety of tasks, including:
Greeting guests as they arrive at the hotel
Checking guests in and out of the hotel
Answering phone calls and responding to emails
Assisting guests with any questions or concerns they may have
Maintaining accurate records of guest information and room assignments
Handling cash and credit card transactions
Providing information about hotel amenities and local attractions
Ensuring that the frontdesk area is clean and organized
The ideal candidate for this position will possess the following skills:
Excellent customer service skills
Strong communication skills, both verbal and written
Ability to multitask and prioritize tasks effectively
Attention to detail and accuracy
Ability to work well under pressure
Proficiency in using hotel frontdesk software and equipment
Basic math skills
Flexibility to work different shifts, including weekends and holidays
Benefits include:
Medical, Dental, and Vision Insurance Options
Company Paid Life Insurance
Company Paid Telemedicine
Supplemental Life Insurance
401(k) with company match
Earned Wage Access (“on-demand pay”)
Hotel Room Discounts
Company Paid Employee Assistance Program
Perks through Benefit Hub
Generous Time Off Package
General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.
$24k-29k yearly est. 60d+ ago
Front Desk Agent
Prime Group 4.6
Front desk agent job in Fort Myers, FL
Job Title: FRONTDESK ASSOCIATE
Department: ROOMS
Reports to: FRONTDESK SUPERVISOR/ASST. GENERAL MANAGER
Status: Non-Exempt
The purpose of the FrontDesk Associate is to create the ultimate guest experience for all guests of our hotel. FrontDesk Associates recognize, acknowledge, welcome, serve and depart all guests and visitors arriving to and from the hotel. Primary duties for these associates will focus on some or all of the following areas including, but not limited to: guest check in/check out, night audit, food & beverage service, kitchen, meetings/banquet setup and service, transportation, market or other guest requests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This position is empowered to guarantee total guest satisfaction.
Display hospitality and professionalism to our guests at all times.
Take pride in representing PMG Hospitality professionally with our guests.
Assure that all transactions with guests are handled in a legal, ethical manner.
Comply with Company Standards of Service as outlined for PMG Hospitality .
Project a favorable image of PMG Hospitality to the public at all times.
Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
Complete Departmental, PMG Hospitality, and Brand standards training as assigned.
Maintains a clean and neat appearance at all times. A complete uniform (or business dress for non- uniformed associates) must be worn at all times in public areas, including name tag.
Have a thorough knowledge of emergency procedures.
Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area to effectively assist guests.
Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
Assists all guests in a sincere and courteous manner, and whenever possible, goes the extra mile and does whatever it takes to ensure total guest satisfaction.
Develop and maintain productive interpersonal relationships and the ability to relate well with a wide variety of individuals, some of whom may require patience and tolerance.
SPECIFIC JOB FUNCTIONS:
FRONTDESK
Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible. Maintain and provide accurate information on hotel facilities.
Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
Maintain effective communication within the department. Stay aware of issues relating to guest needs and general hotel operations.
Attend meetings as scheduled. Apprise management of any concerns or suggestions.
Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
Understand and operate front office and telephone computer systems, and equipment such as calculator, fax machines, etc.
Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key, certificate and coupons as appropriate. Close out guest accounts at time of check out.
Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, traveler's check and other forms of payment. Post charges to guest rooms and house accounts using the computer. Process payments per established procedures.
Provide safety deposit boxes to guests in accordance with established hotel procedures.
Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guests. Retrieve and send mail, small packages and faxes for guests.
Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved
NIGHT AUDIT
Responsible for all tasks noted above under the FrontDesk Category.
Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning.
Completes all credit card transmittals, direct bills, and no-show billings for the day.
Relocates guests in a courteous manner as needed.
Prepares all daily, monthly and yearly reports required by the property.
Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
Receives and processes telephone and walk-in reservations accurately.
Acts as manager on duty in the absence of the General Manager, Sales Manager, FrontDesk Manager, and/or Executive Housekeeper.
BREAKFAST AREA
Be familiar with breakfast bar setup and operation.
Assist with bussing tables and overall cleanliness of the breakfast bar.
Assist managers as necessary with light administrative responsibilities.
Work with other fellow team members to ensure guest satisfaction.
Understand all property safety standards and comply with these rules at all times.
Comply with health department standards, upholding regulation at all times. Maintain a safe working environment, report and correct any unsafe acts or conditions with regard to food and beverage.
Reduce and keep waste at a minimum.
Practice basic stock rotation and refrigerator cleanliness; keep all work areas clean and tidy.
MARKET/PANTRY
Stock the Market daily with all required products to maximize Market/Pantry sales.
Maintain cleanliness of the Market/Pantry to PMG Hospitality and Brand appearance standards.
Inform the FrontDesk Manager of any items that are getting low so the FrontDesk Manager can place an order as necessary.
Conduct or assist in conducting monthly inventory.
EDUCATION and/or EXPERIENCE
High School Diploma required. (University degree in related field preferred.)
3 years' experience in a similar position
Prior experience in utilization and functionality of brand systems;
Excellent interpersonal and organizational skills with a high degree of persuasiveness;
Excellent telephone skills;
Ability to handle multiple tasks with strict deadlines in a fast paced, dynamic work environment;
Must type at least 30 wpm and have high proficiency in MSWord, MS Excel;
Must possess strong organizational skills, accuracy in document preparation, and detail oriented;
KEY SKILLS
Excellent interpersonal communication skills.
Must have analytical and problem-solving expertise.
A strong business orientation, capable of and comfortable with operating in an environment, which places high expectation on integrity and relationship building skills.
A ‘roll up the sleeves' leader who is detail oriented with a strong work ethic.
Someone who is creative yet has common sense and is practical in the real world.
A good communicator, someone that will keep all parties informed in an organized, coherent manner.
Must have basic knowledge of Microsoft Word, Excel, computers, and systems.
Must have basic mathematical skills and basic calculator skills.
Capability of building long-term relationships and being part of a rapidly growing business.
Personal accountability and pride in results will be important for this position to possess.
Must have the ability to effectively deal with guest or associates in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer, vendor, or associate and providing positive and proactive solutions.
Must be proficient with computer and computer-generated data.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is regularly required to use hands and fingers to handle or lift items as well as operate a computer. They are also required to talk or hear. The associate is frequently required to stand; walk and reach with hands and arms. The associate is occasionally required to sit; climb or balance and stoop, kneel, or crouch. The associate is occasionally required to lift up to 40 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
$27k-33k yearly est. 17d ago
Marina Concierge/Front Desk Agent (part time)
Opal Collection
Front desk agent job in Longboat Key, FL
The Marina Concierge/FrontDeskAgent (part time) at The Resort at Longboat Key Club provides exceptional guest service by managing frontdesk operations and assisting marina guests with their needs. This role requires a professional and friendly demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment. The ideal candidate will be the first point of contact for guests, ensuring a welcoming and seamless experience throughout their stay.
Responsibilities
Greet and welcome marina guests and resort visitors with a warm and professional attitude.
Manage check-in and check-out procedures efficiently and accurately.
Provide information about the resort & club, marina services, local attractions, and amenities.
Coordinate reservations and maintain accurate records of marina slip assignments.
Respond to guest inquiries and resolve complaints promptly and courteously.
Assist with administrative tasks such as phone handling, data entry, and billing.
Maintain a clean, organized, and attractive frontdesk and lobby area.
Collaborate with other resort departments to ensure excellent guest service and operational efficiency.
Requirements
Previous experience in frontdesk, concierge, or customer service role preferred.
Previous experience in a Marina setting preferred.
Strong interpersonal and communication skills.
Ability to multitask and remain composed in a busy environment.
Proficient with basic computer applications and reservation systems.
Flexible availability, including weekends and holidays.
Professional appearance and a guest-focused attitude.
Must be at least 18 years of age.
Benefits
Competitive hourly wage of $16.00 - $17.00, paid bi-weekly.
Part-time schedule offering work-life balance.
Opportunities for professional development within the resort community.
Employee discounts and access to resort amenities.
Supportive and friendly work environment.
About the Company
The Resort at Longboat Key Club is a premier luxury resort located in Longboat Key, FL, offering world-class accommodations, dining, and recreational experiences. Known for its exceptional service and stunning waterfront setting, the resort is a sought-after destination for travelers seeking relaxation and adventure alike. Join our team and become part of a community dedicated to delivering memorable experiences to each guest.
```
$16-17 hourly Auto-Apply 8d ago
Front Desk Agent - Overnight
Streamsong Golf Resort 4.3
Front desk agent job in Bowling Green, FL
Job Description
Audit, balance, and report on the various areas of the hotel (e.g. food and beverage outlets, rooms, frontdesk, golf shop, etc.) to provide accurate, timely information and to ensure IHR and Hotel policies and procedures are followed and to prevent fraud.
Essential Duties and Responsibilities:
Audit, balance, and report on all outlets (e.g. restaurants, banquets, room service, golf shop, rooms, frontdesk) cash and credit operations to include but not limited to settling credit cards, verifying user cash data, house account charges, postings, etc. and reset all registers to ensure accurate, timely information.
Audit, balance, post and report on the frontdesk to include but not limited to; room charges, phone calls, zero balance folios, to ensure accuracy and verify proper cash handling procedures are followed.
Audit, balance and prepare, verify, and report on Room statistical information to provide rooms management with a picture of how they are performing.
Prepare and input revenue and settlement statistics for the preparation of daily reports.
Run night audit final after insuring all revenues are in balance nightly.
Perform the duties of a FrontDesk Clerk including express checkouts.
Qualifications:
High School Education or equivalent experience.
Accounting background preferred, but not required.
Classification:
Hourly, Full-Time
Streamsong Resort was founded on a commitment to its surrounding resources. Streamsong is celebrating a decade of providing unparalleled experiences and operational excellence to guests across the globe. From awe-inspiring golf courses and legendary bass fishing and sporting clay shooting to sumptuous dining and ethereal spa experiences, Streamsong operates in concert with its environment. This deep appreciation for the land's inherent beauty has helped to create an unparalleled luxury resort, including 228 spacious accommodations in a modern lakeside lodge and clubhouse. Leading golf and hospitality management company KemperSports has managed golf course operations since 2012 and resort operations since 2021. For more information, visit *************************
KemperSports Management is an Equal Opportunity Employer
KemperSports Management participates in E-Verify with the Department of Homeland Security.
$25k-30k yearly est. 9d ago
Medical Front Office Agent
Collins Vision 4.2
Front desk agent job in Fort Myers, FL
Why Collins Vision: Do you have experience in the Medical Front Office field? Want to join forces with one of the fastest growing Ophthalmology Practices in Southwest Florida? Look no further, your next career could be at Collins Vision!
Our staff work in an exciting, fast-paced environment that values positive, motivated, compassionate, forward-thinking people. They are part of a culture that demands hard work - and rewards it with highly competitive benefits and personal and professional growth opportunities.
We are currently looking for a Medical Front Office Agent to join our team! This role performs check-in, check-out and scheduling services.
THIS POSITION WILL REQUIRE TRAVEL WITHIN THE SWFL AREA. CANDIDATE MUST HAVE RELIABLE TRANSPORTATION AND HAVE THE ABILITY TO WORK TO ANY OF OUR OFFICES LOCATED IN EITHER NAPLES, FT. MYERS OR PUNTA GORDA.
A SNAPSHOT OF THE ROLE:
We are seeking a full-time, experienced MEDICAL Front Office Agent who has an “eye” for detail and a desire to grow in the world of Ophthalmology. The ideal candidate will be patient-focused and a team player.
THE PERKS THAT SET US APART:
Competitive compensation and ability to advance career within a growing organization
A comprehensive benefits package with multiple plans that are Employer-Contributed
Employer paid Short Term Disability and Life Insurance
Company Vision Discounts on eyewear, retail products and surgical and cosmetic procedures
Ongoing Training and Continuing Education Reimbursement
401(k) Retirement Savings Program with employer matching
PTO accrual that accelerates with tenure
Regular internal and external Team Building opportunities and a welcoming and supportive team atmosphere
Mileage reimbursement for travel
WHAT POWERS YOUR SUCCESS:
High School Diploma
Medical Office Experience;
minimum 1-year
Ophthalmology Office Experience,
preferable
Strong Customer Service skills;
minimum 1 year
Call Center Experience,
helpful
Passionate desire to be a part of a growing organization and contribute to the overall success of the team
Strong organizational skills with great attention to detail
Ability to work as a team member
Manage multiple tasks simultaneously
Empathetic with patients' needs and concerns
Excel under pressure
Ability and willingness to be flexible and work in multiple locations
YOUR DAY-TO-DAY RESPONSIBILITIES:
Responsible for patient check-in or check-out, greeting everyone in a pleasant and professional manner.
Track patients in the reception area and communicate with them, as needed.
Evaluate chart to verify information has been received, completed, and signatures obtained.
Enter all new patient demographic & insurance information into the computer as well as verify coverage & benefits and ensure that proper authorization or referral has been received.
Answer phones and schedule appointments for callers and be able to provide accurate practice information
Document no-show appointments: reschedule and send follow-up letters as needed.
Review fee sheets for correct charges and diagnosis marked; enter information into computer and collect fee for services.
Schedule return appointments for follow-up, as necessary
Schedule patients for transfer of care and any required diagnostic testing.
Explain all fees and patient financial responsibility.
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Collins Vision reserves the right to modify, add, or remove duties as necessary.
EQUAL OPPORTUNITY EMPLOYER STATEMENT:
Collins Vision is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$28k-36k yearly est. Auto-Apply 10d ago
Front Desk/Guest Service Agent
Home 2 Suites Ft. Myers
Front desk agent job in Fort Myers, FL
Greets guests with genuine and warm spirit of hospitality
Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
Posts transactions to guest and master accounts
Reviews guest account balance, ensuring that payment is secured
Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
Reviews arrivals and blocks special requests
Processes required reports, including down time, high balance, etc.
Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
Handles guest requests and concerns in a courteous and efficient manner
Coordinates the delivery of guest services by other hotel departments and outside businesses
Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
Prepares guest amenities, and ensures delivery in a timely manner
Handles in-house guest reservation requests such as extension, late check-out, and rebooking
Handles check-out procedures swiftly and accurately and assists guests on departure.
Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
Stores guest luggage
Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
Operates the franchise terminal and performs designated maintenance tasks
Maintains procedures for credit control and handling of financial transactions
Maintains guest safety & privacy by adhering to established procedures
Issues safety deposit boxes for guest use, following security protocol
Monitors key box, issuing keys to the appropriate staff members. Logs all transactions
Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
Assists with the relocation of guests, when necessary
Assists other departments during slow periods
Additional duties may be added at any time at the discretion of management
Consistently models the behavior of a ‘Baywood Ambassador' who:
Maintains a professional image, including appearance, verbiage, and body language, at all times
Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
Fosters teamwork by offering assistance to others, as needed
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Recommends other Baywood properties to our guests, when appropriate
Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
Skills/Qualifications
Education:
High School diploma
Certifications / Licenses:
TIPS, or similar approved, alcohol server training certification (as required)
Experience:
Previous hotel FrontDesk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual FrontDesk experience.
Additional Skills:
Ability to multi-task
Ability to communicate effectively, both written and oral
Bilingual (Spanish & English) preferred, depending on geographic market
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Baywood Hotels' standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (PMS)
Ability to remain calm during stressful situations
Physical Demands
Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
Sitting: Rarely
Bending, Stooping, Reaching: Occasionally
Lifting, Push/Pull: 40 lbs infrequently
Driving: Rarely
Traveling: None
Environmental Conditions:
Inside: Protection from weather conditions but not temperature changes
Outside: Rarely
Home 2 Suites Ft. Myers is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
$23k-30k yearly est. 36d ago
Front Desk Receptionist - Temporary
Catholic Diocese of Arlington 4.1
Front desk agent job in Sarasota, FL
Job Title: FrontDesk Receptionist *Temporary*
Reports to: Principal
Classification: Hourly/Nonexempt
Saint Martha Catholic School is seeking a Temporary FrontDesk Receptionist/Office Assistant for now through December 19th 2025.
Job Responsibilities:
Answer telephone and take messages or forward calls.
Greet and welcome vendors, families, students, and other visitors.
Check visitors in and inform employee of visitor arrival for pick up.
Maintain attendance system.
Record absent/tardy notes and file.
Check students in or out.
Provide general information about the organization to the public and families.
Copy, file, and maintain paper or electronic documents and records.
Help with hospitality set-up & breakdown.
Help with school mass mailings & special events
Assist with other tasks, as needed or assigned.
$24k-32k yearly est. 1d ago
Front Desk Agent $20 per hour
South Seas 4.1
Front desk agent job in Captiva, FL
Job Description
Our Property:
Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.
Our Core Values:
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.
Be Authentic
Practice Humility
Cultivate Teamwork
Value Time
Be Trustworthy
We offer a very competitive salary and generous benefits including:
Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4%
Commuter and Company-paid Toll Programs
Complimentary Daily Shift Meal
POSITION OVERVIEW
FrontDeskAgents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
RATE OF PAY Full-time, hourly at rate of $20.00
WHERE WILL YOU WORK?
Front Office Operation - You will be our South Seas Ambassador, one of the first individuals welcoming our guests to the resort.
POSITION REQUIREMENTS
Education: High school diploma or equivalent and/or experience in a hotel or related field is preferred. College course work in related field helpful.
Experience: Experience in a hotel or a related field preferred.
Required: Must have a valid driver's license, motor vehicle background check will be completed.
ESSENTIAL FUNCTIONS, SKILLS, ABILITIES
• Fluent in English language, must be able to convey information and ideas clearly.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc.)
• This position holds multiple job functions at once.
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
• Works well in stressful, high-pressure situations - fast paced environment.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.
• Teamwork is essential and critical in this role.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• An operational knowledge of Microsoft Office suite and comfortable with electronics.
PHYSICAL/MENTAL REQUIREMENTS
FrontDeskAgents work in fast paced environments. This job may require you to stand for long hours and are exposed to Florida weather conditions, including high heat and humidity if working at either of our Welcome Gates.
HOURS REQUIRED
40 hours per week, flexible schedule, will be required to work weekends and/or holidays. Will be trained in all shifts of the FrontDesk Operation including overnights.
Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.
Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.
$20 hourly 1d ago
Front Bar Receptionist
Face FoundriÉ
Front desk agent job in Sarasota, FL
Help create, cultivate and promote a positive upbeat facial bar. Asking that only motivated, positive, hard working people apply!
The Front Bar Receptionist is responsible for creating a welcoming and positive experience for every guest that comes through the door. They are responsible for maintaining a positive environment and exceed standards in guest services, phone etiquette and product and service recommendations.
As a Front Bar Receptionist you will perform the following critical functions.
Demonstrate high standards of customer service and maintain standards of FACE FOUNDRIÉ.
Meet or exceed sales goals set by the Salon Manager.
Explain, sell, recommend FACE FOUNDRIÉ products.
Work with the Salon Manager to notify when supplies are low.
Assist in all in-store operational processes.
Ensure store standards are adhered to at all times.
Accurately follow all company time keeping procedures.
Attend mandatory training and team meetings.
Follow all safety, sanitation and hygiene procedures before, during and after services to ensure board compliance at all times.
Responsible for keeping the store clean and fully stocked at all times.
Experience
Guest Service Experience (1 year preferred)
Salon Experience Preferred
Job Type: Part Time, Full-Time
Education: High School, or equivalent
*Please Note: If you apply to multiple FACE FOUNDRIÉ locations, you may be contacted by different Hiring Managers because each location does their own hiring.
$24k-31k yearly est. 60d+ ago
Front Desk Agent
Lido Beach Resort 3.9
Front desk agent job in Sarasota, FL
Job Description
We are looking for highly organized candidates with excellent people skills for the position of FrontDeskAgent. As part of the initial first 10 minutes of a guests experience, the FrontDeskAgents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.
The best FrontDeskAgent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
About Us:Lido Beach Resort is renowned for its beautiful beachfront location, upscale dining options, and vibrant atmosphere. Our resort offers a unique blend of relaxation and activity, with amenities like two heated pools, a poolside bar, and direct access to Lido Beach. Our staff is celebrated for their friendly and attentive service, making every guest feel at home. We pride ourselves on being a workplace where team members are valued as our most important resource. At Lido Beach Resort, we believe our team members are the heart of our success. We offer a dynamic work environment where you can grow professionally while enjoying the beauty of Sarasota's Gulf Coast.
Benefits:
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k)
Short Term Disability
Free Associate Parking
Free Meal for every shift worked
25% Discount in Resort Outlets
Hotel Discounts with OPL
Friends and Family Discount
Responsibilities:
Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing frontdesk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities
Proficient in HMS
Properly close out end of day
Ensure all numbers match across the board prior to importing them into the system
Qualifications:
High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission.
The company also conducts post-offer employment verification's, motor vehicle, and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
$23k-28k yearly est. 15d ago
Front desk agent (3-11 shift Weekends required)
Lexima
Front desk agent job in Sarasota, FL
The Guest Representative is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. The individual is also responsible for all reservation and inquiry calls during their shift. They are expected to actively develop superior service skills in working with clients, guests, and co-workers.
Position Type and Expected Hours of Work
This position could be either full-time or part-time. All full-time positions are benefit eligible. This position must be flexible to work variable days of the week to include weekends and holidays based on business needs.
Essential Job Functions
· Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
· Handle check-ins and check-outs in a friendly, efficient and courteous manner.
· Respond to all guests' requests, problems, complaints and/or accidents presented at the frontdesk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
· Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.).
· Ensure delivery of packages, mail and messages as needed to guests.
· Follow all Lexima/Brand credit policies.
· Be aware of all rates, packages, and special promotions. Be familiar with all in house groups. Be aware of closed out and restricted dates.
· Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
· Fully understand and be able to operate all relevant aspects of the frontdesk computer system.
· Focus on his/her role in contributing to guest satisfaction surveys.
· Demonstrate appropriate phone skills.
· Use Lexima/brand selling guidelines as part of the inquiry call process.
· Consistently perform above average in the mystery call process.
· Follow up on all wait list reservations.
· Manage suite inventory.
· Complete shift responsibility checklist.
· Keep front office area clean and organized.
· Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations
· Participate in all-employee meetings, events and other functions required by management.
· Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology.
· Develop full understanding of hotel amenities and services.
· Understand emergency procedures and be prepared to help when necessary.
· Operate radios efficiently and professionally in communicating with the hotel staff.
· Ensure correct and accurate cash handling while at the frontdesk.
· Use proper radio etiquette when communicating with other employees.
· Perform any other duties as requested by management.
Work Environment
This position will be located at a hotel and primarily work behind a desk and in public spaces.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee with or without accommodation to successfully perform the essential functions of this job.
· Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear.
· Occasionally lift and/or move up to 25 pounds.
· Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
· Ability to stand during the entire 8-hour shift.
Reasonable Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company.
Travel
No travel is expected for this position. Travel for annual training and conferences may be required.
Required Education and Experience
· High school diploma or equivalent required.
· A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred.
· Previous hospitality experience preferred.
· Knowledge of accounting principles.
· Experience handling cash, accounting procedures and general administrative tasks.
· Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
· Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.
· Effective oral and written communication skills.
· Must have a valid driver's license.
· Must be fluent in English.
E-Verify
Lexima participates in E-Verify for every employee.
EEO Statement
Lexima is proud to be an equal opportunity employer and prohibits discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company
$25k-32k yearly est. 60d+ ago
Front Desk Agent $20 per hour
South Seas 4.1
Front desk agent job in Captiva, FL
Our Property:
Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.
Our Core Values:
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.
Be Authentic
Practice Humility
Cultivate Teamwork
Value Time
Be Trustworthy
We offer a very competitive salary and generous benefits including:
Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4%
Commuter and Company-paid Toll Programs
Complimentary Daily Shift Meal
POSITION OVERVIEW
FrontDeskAgents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
RATE OF PAY Full-time, hourly at rate of $20.00
WHERE WILL YOU WORK?
Front Office Operation - You will be our South Seas Ambassador, one of the first individuals welcoming our guests to the resort.
POSITION REQUIREMENTS
Education: High school diploma or equivalent and/or experience in a hotel or related field is preferred. College course work in related field helpful.
Experience: Experience in a hotel or a related field preferred.
Required: Must have a valid driver's license, motor vehicle background check will be completed.
ESSENTIAL FUNCTIONS, SKILLS, ABILITIES
• Fluent in English language, must be able to convey information and ideas clearly.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc.)
• This position holds multiple job functions at once.
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
• Works well in stressful, high-pressure situations - fast paced environment.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.
• Teamwork is essential and critical in this role.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• An operational knowledge of Microsoft Office suite and comfortable with electronics.
PHYSICAL/MENTAL REQUIREMENTS
FrontDeskAgents work in fast paced environments. This job may require you to stand for long hours and are exposed to Florida weather conditions, including high heat and humidity if working at either of our Welcome Gates.
HOURS REQUIRED
40 hours per week, flexible schedule, will be required to work weekends and/or holidays. Will be trained in all shifts of the FrontDesk Operation including overnights.
Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.
Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.
In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.
How much does a front desk agent earn in North Port, FL?
The average front desk agent in North Port, FL earns between $23,000 and $35,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.