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Front desk agent jobs in Schenectady, NY

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  • FRONT DESK AGENT

    Saratoga Harness Racing, Inc.

    Front desk agent job in Saratoga Springs, NY

    Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment. About Us: As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.” If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply! Your Role: Our successful Front Desk Agents promote outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed. Keys to Success in this Role: At least 18 years of age Prior experience in guest service capacity preferred. Excellent guest service skills; attentive and detail oriented. Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously. Effective communication skills with the ability to communicate with both guests and co-workers. Greet guests upon arrival. Performs guest check-ins and check-outs, dispenses room keys. . Processes/posts transactions associated with guests stays including incidental charges. Coordinates with housekeeping/maintenance for availability and readiness of rooms. Answers guest questions regarding facility and surrounding area. Acts as a sales member for promotion of internal events, dining, and packages. Forwards guest mail, package and deliveries to appropriate rooms. Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages. Completes assigned check lists and projects for scheduled shift. Occasional lifting/carrying of up to 25 lbs. Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift. Ability to work flexible schedules due to the needs of the business, including evenings, weekends and holidays. Selected applicants will be required to complete an online onboarding process. Why Saratoga Casino Hotel? 401(k) with 4% Match Free Employee Assistance Program Robust Employee Recognition Program $20.00 YMCA Memberships. Local and National Discount Programs Through EAP & Tickets@Work STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America. Unlimited growth potential Delicious FREE Meals in Our Team Dining Facility
    $33k-41k yearly est. Auto-Apply 60d ago
  • Hotel Front Desk Agent

    Hay Creek Hotels

    Front desk agent job in Saratoga Springs, NY

    Come join the team at the newly opened Brookmere Hotel & Spa, situated on the outskirts of Saratoga Springs. We are seeking passionate and guest service focused Front Desk Agents to join our team at the Hotel. Maintain outstanding professionalism with the ability to multitask and excel in a fast pace environment. If you have an eye for detail, and a desire to learn and grow with a new company then we want to hear from you! The Brookmere Hotel and Regent Restaurant & Bar, opened in December 2024, situated just a mile from the Saratoga Racetrack and abutting Saratoga National Golf Course. The 10-acre site, formerly known as Longfellows Hotel, Restaurant, and Conference Center is home for the new 88-room upper-upscale hotel, full-service Restaurant and Bar with seasonal outdoor porch, Spa, Banquet facility with 6,000 sq.ft. of meeting and event space, and private access to Lake Lonely. Bonacio Construction leads the development, partnering with Hay Creek Hotels as managing partners. Pay Range is $17-$19 based on experience. Job Summary: Greet and welcome all guests in a professional and hospitable manner. Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close. Register guests and securely assign them a guest room and room key. Verify guest credit and process payment upon check-out. Assist guests with any and all needs, including assisting in bringing luggage to their rooms, making restaurant reservations, and ensuring housekeeping and maintenance requests. Have a thorough knowledge of hotel services, local shopping, dining, entertainment, and travel directions. Provide telephone services and operate the multi-line phone system effectively. Follow all service scripts. Have a thorough working knowledge of hotel property management system and rates/packages offered. Regularly check availability for reservation inquiries. Make and confirm reservations over the phone and coordinate those submitted online. Professionally handle guest requests, solve problems and follow up on outstanding items. Communicate any elevated concerns to supervisor/manager. Maintain the lobby area to ensure cleanliness and organization to comply with hotel standards. Flexibility to step into whatever role is needed to deliver exceptional customer service. This may include taking on job responsibilities outside of this job description and may require assisting other departments in their regular functions. Flexibility to work days, nights, weekends, holidays, and critical peak business days. Know and practice all safety and emergency procedures. Lead emergency situations, such as evacuations. Follow all key procedures. Secure guest valuables. Manage Lost and Found per policy. Hay Creek offers an extensive benefit and incentive package, including; Insurance Benefit package including company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans* Free Life Insurance of $25K from HCH* Tax-free Flex Spending Accounts for Medical Costs and Daycare Costs* Wellcard membership (up to 60% discounts on prescriptions, gym memberships, and more).* Competitive Paid Time Off including Vacation, Sick, Holiday Pay, and Personal Birthday* Complimentary Staff Meals Daily Weekly payroll schedule Competitive Wages with Cost of Living Adjustments and Annual Performance/Wage Reviews Lodging Discounts at any HCH Property (Employee forty-nine per night, Friends & Family eighty nine per night) Dining Discounts at any HCH Property (50% off food for employee and guests) Spas, Golf Course, and Activities Discounts at any HCH Property Hospitality Discounts from our partners at the New England Inn & Resort Association and Historic Hotels of America Industry Travel Discounts through Working Advantage (rental cars, event tickets, local activities, etc.) Supportive Culture that is fun and motivating, with open-door policy work environment Employee Recognition Program through 'Delight Dollars' appreciation and prizes Employee Assistance Program including 24/7 confidential support and KOFE financial education Accelerated Career Advancement of professional enrichment, company-sponsored conferences & classes, and our formal Professional Development Program for new managers in training. Free Parking (*for eligible associates classified as benefits eligible) About Hay Creek Hotels: Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to "Delight & Surprise" our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location. Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions' finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics. Our Core Values and Beliefs; We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, “I can, I am, I own,” empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations. To learn more, visit us at ********************** High School diploma or equivalent. Ability to operate smoothly and professionally under high stress situations. Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude. 1 year customer service experience required, hotel environment highly preferred. Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred. Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days. May be subject to successful completion of background check.
    $17-19 hourly 26d ago
  • Front Desk Agent

    Driftwood Hospitality Management 4.3company rating

    Front desk agent job in Albany, NY

    Job Details 744 - Albany Marriott - Albany, NY Full Time $15.00 - $17.00 Hourly AnyDescription Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor. Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to supervisor/manager. Reports accidents, injuries, near-misses, property damage or loss to supervisor. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Assists other Front Desk Personnel when need. Perform any related duties as requested by supervisor/manager. Qualifications KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. Prior hospitality experience preferred, but not required. Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Ability to read, listens, and communicates effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS Ability to stand and move throughout front office and continuously performs essential job functions. Stand 95% of shift Lifting up to 25 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
    $15-17 hourly 7d ago
  • FRONT DESK AGENT

    Saratoga Casino 3.6company rating

    Front desk agent job in Saratoga Springs, NY

    Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment. About Us: As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.” If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply! Your Role: Our successful Front Desk Agents promote outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed. Keys to Success in this Role: At least 18 years of age Prior experience in guest service capacity preferred. Excellent guest service skills; attentive and detail oriented. Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously. Effective communication skills with the ability to communicate with both guests and co-workers. Greet guests upon arrival. Performs guest check-ins and check-outs, dispenses room keys. . Processes/posts transactions associated with guests stays including incidental charges. Coordinates with housekeeping/maintenance for availability and readiness of rooms. Answers guest questions regarding facility and surrounding area. Acts as a sales member for promotion of internal events, dining, and packages. Forwards guest mail, package and deliveries to appropriate rooms. Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages. Completes assigned check lists and projects for scheduled shift. Occasional lifting/carrying of up to 25 lbs. Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift. Ability to work flexible schedules due to the needs of the business, including evenings, weekends and holidays. Selected applicants will be required to complete an online onboarding process. Why Saratoga Casino Hotel? 401(k) with 4% Match Free Employee Assistance Program Robust Employee Recognition Program $20.00 YMCA Memberships. Local and National Discount Programs Through EAP & Tickets@Work STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America. Unlimited growth potential Delicious FREE Meals in Our Team Dining Facility
    $35k-42k yearly est. Auto-Apply 60d ago
  • Front Desk Receptionist/Treatment Coordinator

    Orthodontic Office

    Front desk agent job in Schenectady, NY

    Job DescriptionBenefits: Competitive salary Dental insurance Employee discounts Health insurance Paid time off Training & development Vision insurance Benefits/Perks Competitive Compensation Great Work Environment Career Advancement Opportunities Job Summary We are a family friendly orthodontic practice dedicated to creating beautiful smiles and delivering exceptional care. Were seeking a friendly, organized, and motivated Front Desk Receptionist to join our team. The ideal candidate is warm, professional, and able to guide patients smoothly through their orthodontic journeyfrom the first phone call to treatment planning and scheduling. You will be responsible for greeting patients who come in the door, checking them in, and pulling relevant patient files or obtaining new patient information. You will also answer phone calls and direct them to the appropriate place, mail or fax documentation to the appropriate offices, and maintain excellent medical and correspondence records, as appropriate. The ideal candidate is very organized, has strong customer service and interpersonal skills, and works well independently and within a team. There will be Treatment Coordinator responsibilities as well to present treatment plans, financial options, and insurance coverage. Responsibilities Front Desk Duties Greet patients with a positive, welcoming attitude Manage check-ins and check-outs Answer phone calls, respond to inquiries, and schedule appointments Verify insurance benefits and update patient records Handle daily administrative tasks, emails, and follow-up communication Treatment Coordinator Duties Conduct new patient consultations and assist with exam flow Present treatment plans, financial options, and insurance coverage Clearly explain orthodontic procedures, timelines, and expectations Build strong relationships with patients and families Track case acceptance and support the team in achieving practice goals Qualifications Strong customer service skills Excellent organizational skills Attention to detail Familiarity with basic computer programs, such as the Microsoft Office suite Previous office experience desire What Were Looking For Someone who is friendly, dependable, and team-oriented A professional who can confidently discuss treatment and finances A person who truly enjoys helping patients feel comfortable and informed What We Offer A supportive, positive work environment Competitive pay (customizable if you want to add a range) Opportunities for growth and continuing education Employee perks/benefits (I can add specifics if you send details)
    $33k-42k yearly est. 13d ago
  • Security Officer - Front Desk Attendant

    Job Listingsallied Universal

    Front desk agent job in South Glens Falls, NY

    Allied Universal , North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer - Front Desk Attendant in South Glens Falls, NY, you will serve and safeguard clients in a range of industries such as Manufacturing & Industrial, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Front Desk Security Officer with Allied Universal at a manufacturing and industrial location, you will be the first point of contact for visitors and employees. Your role includes monitoring entry points, verifying credentials, and assisting with security-related inquiries, all while delivering exceptional customer service. Join a team that values integrity, teamwork, and innovation, and help to deter incidents by maintaining a strong, professional presence. Position Type: Part Time Pay Rate: $17.31 / Hour Job Schedule: Day Time Tue 04:00 PM - 12:00 AM Wed 04:00 PM - 12:00 AM Why Join Us: Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more. Career Growth: Get paid training and access to career growth opportunities. Financial Benefits: Participate in our retirement savings plan to invest in your future. Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program. What You'll Do: Provide customer service to visitors, employees, and/or contractors by carrying out security-related procedures and site-specific policies at the front desk. Monitor access to the location, verify credentials, and assist with visitor management processes. Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols. Maintain accurate records of daily activities, incidents, and any unusual occurrences as required by the client site. Communicate professionally with all individuals entering or exiting the facility, providing information and assistance as needed. Support Allied Universal and client emergency response activities when appropriate, including coordination with local authorities if necessary. Help to deter unauthorized access and/or suspicious activity through attentive observation and presence at the front desk area. Minimum Requirements: Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles. Possess a high school diploma or equivalent. As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws. As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law. Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. A valid driver's license will be required for driving positions only. Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: ************ If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ******************** Requisition ID 2025-1482480
    $17.3 hourly Auto-Apply 19d ago
  • Call Center/Reservationist

    Kripalu Center for Yoga and Health 4.2company rating

    Front desk agent job in Stockbridge, MA

    Job Details 57 INTERLAKEN RD - STOCKBRIDGE, MA $17.54 - $17.85 HourlyDescription The Registration Advisor is responsible for assisting guests with the planning process for their visit by promoting all Kripalu offerings through phone and online requests. This role answers guest inquiries regarding various amenities, maintains knowledge of program offerings, and helps coordinate all aspects of the guest's stay from program enrollment, overnight accommodations, Healing Arts spa services, R&R and other activities. ACCOUNTABILITIES Provides exceptional customer service by providing guests with in-depth knowledge of Kripalu programs, facilities, programs and Healing Arts services. Proactively engages callers and determine their needs and desires and make suggestions for potential Kripalu programs and offerings to best meet to caller's interests. Guides potential guests towards programming and offerings that would meet their needs based on inquiry calls through closing techniques. Work towards maximizing rate of inquiries to sales. Accurately records guest information in the ResortSuite hospitality computer system. Successfully cross-sells additional, appropriate Kripalu offerings to the caller. Understands the overall picture regarding housing and conducts conversations with callers leading to optimal use of available housing stock. Answers phones in a polite and knowledgeable manner, answering caller's questions fully and clearly. Provides follow up with guests and potential guests as needed. Assists with other registrations and housing requests as assigned. CORE COMPETENCIES Demonstrates commitment to valuing equity, diversity and contributing to an inclusive environment. Possesses strong core ethics, integrity, and values consistent with Kripalu's organizational principles. Defaults to a collaborative style with colleagues, this is an expected behavior in our work culture. Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas. Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed. Actively cultivates a sense of fun, joy and optimism in yourself, your team and with your peers. This is a key aspect of your role at Kripalu. Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in areas of expertise. Embraces experiences as learning opportunities. Accepts responsibility for personal and professional learning and growth. Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity. BENEFITS (Start Day One of Employment) Health Insurance Dental Insurance Vacation, Sick, & Personal Time, Paid Holidays Vision 403b Retirement Plan Flexible Spending and Dependent Care Accounts Company Paid Short- and Long-Term Disability Company Paid $50,000 Life Insurance Policy Free Meals in the Kripalu Dining Hall Discounted Purchases in the Kripalu Shop and for Healing Arts Services Yoga Classes, and the opportunity to participate in Kripalu Programs Qualifications ESSENTIAL SKILLS AND EXPERIENCE High School diploma or equivalent. 1-2 years customer service/sales experience. Knowledge about Kripalu and the surrounding area. Experience with phone service. Strong customer service skills. Professional & reliable. Proficient with Microsoft office, specifically Outlook, Excel and Word. Ability to learn new computer software applications. Must be available to work evenings, weekends and some holidays.
    $27k-31k yearly est. 60d+ ago
  • Front Desk Attendant - Clifton Park

    Spare Time Entertainment 4.0company rating

    Front desk agent job in Clifton Park, NY

    Greet guests, determine needs, assign open lanes, and provide startup instructions, as necessary. Answer guest inquiries over the phone and in-person; providing accurate information. Inform guests of upcoming promotions, specials, and events. Confidently operate the POS System making accurate transactions while operating lanes, collecting payments, returning change, and printing reports or scores. Issue, record and redeem gift certificates, coupons, etc. ... according to company policy. Balance receipts, count cash, and complete daily shift paperwork. Manage lane inventory and assists with lane turnover tasks. Maintain a sanitary, organized, and presentable area. Communicate with pit crews; operate call buttons, relay information, log calls, check response time. Perform various duties related to vending machines; remove, count, and record vending money, restock items, etc. Perform opening and closing duties as required. Monitor guests for rule violations. **** Must be able to work nights and weekends*****
    $29k-38k yearly est. 60d+ ago
  • Front Desk Representative

    Fresh Pond Physical Therapy PC

    Front desk agent job in Jackson, NY

    Job Description Benefits/Perks Flexible Schedule Great work-life balance Paid time off Ongoing training We are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving clinic. As a Front Desk Representative, you will be the first point of contact for our patients. You will greet patients as they arrive, book appointments, answer phone calls, and collect payment information. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking. Responsibilities Greet patients as they arrive and provide an excellent customer experience Answer Insurance phone calls and schedule appointments Assist patients with paperwork, including consent forms Maintain a clean and inviting environment Provide general patient services and attend to the needs of patients throughout their services Qualifications One or more years of experience as a receptionist or similar role is preferred Excellent communication skills with a commitment to customer service Strong work ethic and positive attitude Familiar with computers and scheduling software Excellent multi-tasking skills
    $37k-48k yearly est. 4d ago
  • Front Desk Receptionist

    Scott Varley Real Estate

    Front desk agent job in Saratoga Springs, NY

    Job Description Are you talented on the phone and detail-oriented, who loves interacting with people? We're looking for a positive and professional receptionist to be the face of our local business. You'll welcome visitors, clients, and fellow employees, answer phone calls and emails, sort and deliver mail, schedule meetings, make travel arrangements, and assist us with other operations as needed. The ideal candidate is a great communicator with a strong work ethic who is interested in a meaningful role on a supportive team. If this sounds like you, apply today! Compensation: $17 hourly Responsibilities: Take incoming phone calls and respond to emails and ensure the appropriate people receive all relevant information Assist with other administrative tasks, such as data entry, copying, filing etc. Greet visitors, clients, and fellow employees when they arrive at the front desk and provide them with any necessary directions or information Plan for company trips and outings and provide itineraries to ensure off-site activities are a success Assure incoming and outgoing mail is managed appropriately and handle deliveries Answer incoming phone calls and greet walk-in customers Record contact information from incoming calls and walk-in customers Qualifications: Must have graduated high school, received a G.E.D. or equivalent Comfortable taking telephone calls and mitigating stressful situations Exhibits working knowledge of Microsoft Office and basic computer skills Excellent interpersonal skills, organizational skills, customer service skills, and verbal communication skills 1+ year of front desk receptionist experience or related job experience preferred About Company The mission of the Scott Varley Real Estate Team is to provide exceptional customer service, lead the real estate market, and build a world-class team of agents. We aim to be the real estate team of choice for residential and commercial buyers and sellers. We value kindness, integrity, accountability, productivity, and grit. With more than 30 years of experience and more than 5,000 properties sold, The Scott Varley Team serves the real estate needs of buyers, sellers, and investors in New York State's Capital Region with dedication and pride. We serve all counties in the Capital District. The Scott Varley Team's affiliation with Keller Williams also connects us and clients to a national and international market. We're your neighbors across all geographical and virtual boundaries, plus we have the credentials and expertise to guarantee the best service in the industry.
    $17 hourly 6d ago
  • Call Center/Reservationist

    Kripalu

    Front desk agent job in Stockbridge, MA

    The Registration Advisor is responsible for assisting guests with the planning process for their visit by promoting all Kripalu offerings through phone and online requests. This role answers guest inquiries regarding various amenities, maintains knowledge of program offerings, and helps coordinate all aspects of the guest's stay from program enrollment, overnight accommodations, Healing Arts spa services, R&R and other activities. ACCOUNTABILITIES * Provides exceptional customer service by providing guests with in-depth knowledge of Kripalu programs, facilities, programs and Healing Arts services. * Proactively engages callers and determine their needs and desires and make suggestions for potential Kripalu programs and offerings to best meet to caller's interests. * Guides potential guests towards programming and offerings that would meet their needs based on inquiry calls through closing techniques. Work towards maximizing rate of inquiries to sales. * Accurately records guest information in the ResortSuite hospitality computer system. * Successfully cross-sells additional, appropriate Kripalu offerings to the caller. * Understands the overall picture regarding housing and conducts conversations with callers leading to optimal use of available housing stock. * Answers phones in a polite and knowledgeable manner, answering caller's questions fully and clearly. * Provides follow up with guests and potential guests as needed. * Assists with other registrations and housing requests as assigned. CORE COMPETENCIES * Demonstrates commitment to valuing equity, diversity and contributing to an inclusive environment. * Possesses strong core ethics, integrity, and values consistent with Kripalu's organizational principles. * Defaults to a collaborative style with colleagues, this is an expected behavior in our work culture. * Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas. * Willingness and ability to be agile in work, supporting across own department as well as across the organization as needed. * Actively cultivates a sense of fun, joy and optimism in yourself, your team and with your peers. This is a key aspect of your role at Kripalu. * Demonstrates the knowledge and abilities necessary to perform required job elements to established standards, remaining current regarding development and trends in areas of expertise. * Embraces experiences as learning opportunities. * Accepts responsibility for personal and professional learning and growth. * Models the values of Kripalu including service, presence, inquiry, compassion, practice, and integrity. BENEFITS (Start Day One of Employment) * Health Insurance * Dental Insurance * Vacation, Sick, & Personal Time, Paid Holidays * Vision * 403b Retirement Plan * Flexible Spending and Dependent Care Accounts * Company Paid Short- and Long-Term Disability * Company Paid $50,000 Life Insurance Policy * Free Meals in the Kripalu Dining Hall * Discounted Purchases in the Kripalu Shop and for Healing Arts Services * Yoga Classes, and the opportunity to participate in Kripalu Programs
    $26k-32k yearly est. 2d ago
  • Full time Hotel Guest Service Agent

    River Link Hotels

    Front desk agent job in Castleton-on-Hudson, NY

    Comfort Inn & Suites East Greenbush is hiring for energetic individuals who are a team player for our front desk agent position at the hotel. Previous Choice Hotels experience preferred but not needed - can train - must be proficient with computers and a fast paced environment. Must be able to Multi-task. This is for a part time position that could turn into full time. Must be able to work both first and second shifts, as well as weekends. Starting at $17 per hour, can be more based on experience. * Register and assign rooms to guests of the hotel. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. * Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. * Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine. * Answer, receive and transfer incoming calls/outgoing calls, messages, faxes utilizing appropriate means ie telephone, fax, switchboard, computer. * Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges. * Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP. Account for all cash and make deposits in accordance with hotel and company policies. * Answer inquiries pertaining to hotel services, registration of guest and shopping, dining, entertainment and travel directions. Record guest comments or complaints, referring guests to managers as necessary. * Ability to read, listen and communicate effectively in English, both verbally and in writing. * Ability to access and accurately input information using a moderately complex computer. * Reports to work for scheduled shift, on time and in uniform in accordance with company policy. * Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications * All other duties as assigned or needed. * Help with other departments as needed * Weekends and holidays are required. * individual will be working both AM and PM shifts.
    $17 hourly 19d ago
  • Front Desk Receptionist (Bilingual Spanish)

    New York Psychotherapy and Counseling Center 4.4company rating

    Front desk agent job in Jackson, NY

    Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city. NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients, while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees. NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being. Why Work at NYPCC: We Pay Down Your Student Loans! Productivity Bonus Medical, Dental, and Vision Insurance is Paid for by NYPCC 100% Paid Time Off and Company Paid Holidays Annual Rate Increases 403B Retirement Plan with Company Match Continuing Education Opportunities Available Professional Development through NYPCC Academy Amazing Workplace Culture NYPCC Health and Wellness Events Job Description The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling. Greet and welcome clients and visitors directing them appropriately upon arrival Check clients in and out on electronic health record system Answer phones, take messages, and transfer calls as needed Perform general office duties inclusive but not limited to scanning, faxing, and making copies Schedule appointments for clients and conduct outreach as determined by management Assist with processing referrals and intake related scheduling appointments for clients Provide prescribers with both in-person and virtual support. Assist prescribers and other staff to ensure efficient scheduling Provide daily scheduling outreach and regularly submit summary reporting data Processing of prior authorizations and obtain the required approval for medications Facilitate Medical Records requests in compliance with state regulatory guidelines Electronically store, accurately record patient information into EMR system Provide support to all interdisciplinary teams, including clinical and medical staff Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations Assist with opening and securely closing the clinic when required Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership Perform other duties based on operational needs to provide a positive client experience Qualifications Must be Bilingual in English and Spanish High School Diploma or equivalent is required 1 to 2 years of Reception experience in a fast paced office, preferably in medical or community mental health office, is required Must be proficient in MS Office (Outlook, Word, and Excel) Must have the ability to learn new software Possesses the personality and demeanor to work with difficult clients Must be detail-oriented and have the ability to multi-task Must be a team player Thrives under pressure in an outpatient client environment 1 form of picture ID (non-expired) Unexpired passport: OR Driver's License AND Social Security Card; OR State ID Card AND Social Security Card Additional Information Salary: $19.00- $20.00 per hour Compensation commensurate with experience and qualifications.
    $19-20 hourly 15d ago
  • Hotel Front Desk Associate

    Sw Operating Company

    Front desk agent job in Windham, NY

    Full-time Description Overview of Position: The Front Desk Associate is responsible for delivering helpful and friendly service while assisting guests as they make reservations, arrive at The Outpost and Winwood Condos to begin their stays, while they are guests, and when they depart. The position requires a high degree of guest interaction both in person and over the phone. Job Duties: The list below best represents many of the tasks you will be asked to perform at some time during your employment at Windham Mountain Club. Efficiently manage the operations of the front desk ensuring guests are assisted quickly and courteously. Answer and manage all incoming calls. Warmly and professionally welcomes all guests. Direct guests to appropriate hotel amenities and assist with questions and special requests regarding food, laundry, concierge services, or housekeeping. Treat guest requests with professionalism, tact, and in a friendly manner. Ensures prompt delivery of final bills to guests. Ensures the lobby and common areas are neat and orderly. Maintains knowledge of hotel policies including room rates, discounts, special offerings, and amenities. Maintains knowledge of Windham Mountain Club and upcoming community events. Performs other related duties as assigned. Requirements Job Qualifications: High school diploma or equivalency required. At least one year prior guest service experience required, with hotel experience preferred. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills including the aptitude to remain calm and helpful while problem solving and handling multiple priorities at the same time. Excellent organizational skills and attention to detail. Familiarity with local area with the ability to provide directions and maps to local attractions and destinations. Must have proficient computer skills and experience with Microsoft Office Suite and lodging or other point of sale systems. Physical Requirements: Ability to lift and maneuver up to 15 pounds. Ability to sit, stand and walk for up to 8 hours. Ability to stand and walk on uneven terrain, including snow and ice covered surfaces. Ability to push, pull, bend, stoop, kneel, and reach regularly. Ability to perform fine motor skills congruent with operating computers and smart phones. Work Schedule and Conditions: We are in the business of providing a premier guest experience. Traditionally our busy periods are during weekends and holidays which you will be expected to work. You can also expect to be asked to work extra hours or days on occasion, especially during holiday periods. Salary Description $20 - $21/hr
    $20-21 hourly 60d+ ago
  • Front Desk Medical Receptionist. Part time 24 hours weekly.

    Humera S Syeda Md PC

    Front desk agent job in Albany, NY

    Job DescriptionBenefits: Competitive salary Flexible schedule Opportunity for advancement Company parties Free food & snacks Part-Time is 24 hours weekly. Medical Receptionist. 3 days a week. Tuesday, Wednesday and Thursday. Fluent in Urdu, Hindi, Arabic, and Spanish a plus. We are seeking a Front Desk Medical Receptionist to join our team. The ideal candidate will be the first point of contact for patients and provide administrative support across the organization. Responsibilities: - Greet and welcome patients as soon as they arrive at the office - Process patient identification and insurance information accurately and relay to clinical staff. Check in patients politely with a smile. - Answer, screen, and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material - Provide basic and accurate information in-person and via phone/email - Receive, sort, and distribute daily mail/deliveries - Maintain office security by following safety procedures and controlling access via the reception desk - keep inventory of stock Experience: -Proficiency in Medent EMR - Proven work experience as a Receptionist, Front Office Representative, or similar role - Proficiency in Microsoft Office Suite - Hands-on experience with office equipment (e.g., fax machines and printers) - Professional attitude and appearance - Solid written and verbal communication skills - Ability to be resourceful and proactive when issues arise - Excellent organizational skills Skills: - Medical receptionist experience is a plus - Knowledge of Medent EMR is a plus - Strong customer support skills - Familiarity with phone systems - Experience in a medical office setting is advantageous - Computer literacy including MS Office applications - Basic clerical skills such as filing, copying, and scanning documents - Exposure to event planning tasks is beneficial - Proficiency in data entry tasks Work to help create a cohesive, collegial and supportive environment with other office staff. This position offers competitive pay based on experience. If you meet the qualifications above and are looking to be an integral part of our team, we encourage you to apply. Job Type: Part-time Pay: $19.00 - $23.00 per hour Schedule: Day shift Monday to Friday No weekends Work Location: In person
    $19-23 hourly 30d ago
  • Hotel Front Desk Attendant

    Bluebird Hunter Lodge

    Front desk agent job in Hunter, NY

    Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
    $29k-37k yearly est. 60d+ ago
  • Front Desk Receptionist

    Sargent & Blais Personnel Services

    Front desk agent job in Albany, NY

    TempToFT Immediate Temporary to Hire position for an experienced Receptionist to join a growing company located in Latham! This position is the Front Desk Receptionist for the company's corporate headquarters. The Front Desk Receptionist will be primary point of contact for all visitors and guests as well as the following; Answer phones and transfer calls Sort and distribute mail and faxes Prepare outgoing mail Other administrative projects as needed Qualified candidates must have previous reception and/or customer service experience as well as intermediate computer and typing skills. Our client is looking for someone who will provide exceptional customer service and understands the importance of going above and beyond. Don't miss this opportunity, submit your resume for immediate consideration! 968 Albany Shaker Road, Albany area, NY 12110, United States of America
    $33k-42k yearly est. 60d+ ago
  • Front Desk Clerk

    MHC Equity Lifestyle Properties

    Front desk agent job in Corinth, NY

    With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! of Front Desk Clerk in Corinth, New York. What you'll do: Our Front Desk Clerks provide exceptional customer service to facilitate excellent and memorable guest and resident experiences. Your job will include: * Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone. * Process payments and deposits. * Run reports and submit maintenance request forms to ensure office efficiency. * Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner. * Prioritize customer satisfaction, address conflicts and solve problems promptly. Experience & skills you need: * High school diploma or equivalent experience. * 1+ years of experience in customer service with exceptional customer service skills. * Strong organizational skills and meticulous attention to detail. * Computer literacy and the ability to learn new systems. We invite you to visit our web site at ********************************* for additional information regarding our exceptional resort communities. As an Equal Opportunity Employer, we welcome and thank all applicants. Estimated compensation for this position in the states of CA, CO, IL, MD, MNY, and WA is: Hourly: $15.50 - $15.50 The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data. In addition to the base pay and our benefits, some positions are eligible for bonuses, sales commissions, or incentive pay.
    $15.5-15.5 hourly Auto-Apply 16d ago
  • Guest Service Agent

    The Menhaden

    Front desk agent job in Greenport, NY

    Job Description Our trendy North Fork 16-room boutique property is looking for professional, hospitality driven, fun and friendly guest service agents, just like you! Located in the heart of Greenport Village, our employees provide high-end service while working with modern amenities, and are supported by a strong company culture. We pride ourselves on being an up-scale, well appointed, environmentally sustainable, experience driven property. Our goal is to employee similar minded employees who want to excel in customer forward service. Duties & Functions: Ensure guest satisfaction by providing an exceptional service unparalleled to traditional hotel service Learn technology driven software that allows guests to setup an itinerary that ensures all needs are meet before, during, and after they stay. Be the spokesperson of Greenport, understanding the needs and wants of any time of guest. Work close with teammates to determine and balance room inventory, outstanding requests, and pre-registration. Post any premium upcharges along with deposits due prior to check in. Responsible for clearing/settling daily departures and settling open folios Working alongside housekeeping to meet both owner and guest needs. Work with housekeeping and management to ensure rooms have the amenities as noted on guests' reservations Identify repeat guests/VIPs, their preferences and reservation notes. Attend and participate in daily stand-up meeting. Must print and settle end of day paperwork and adhere to accounting procedures Be prepared for all other duties assigned. Specific Job Knowledge & Skills: High School Diploma or equivalent required College Degree in Business, Hospitality, or Related field preferred One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel preferred Enter and locate work related information using computers and/or point of sale systems Possess a gracious, friendly, and fun demeanor Ability to multitask, work in a fast-paced environment and have a high-level attention to detail Strong verbal and written communication skills in English Maintain positive and productive working relationships with other employees and departments Ability to work independently and to partner with others to promote an environment of teamwork
    $30k-38k yearly est. 22d ago
  • Front Desk

    Northern Medical Care PC 4.2company rating

    Front desk agent job in Hillsdale, NY

    Job DescriptionBenefits: Competitive salary Benefits/Perks Competitive Compensation Great Work Environment Career Advancement Opportunities We are seeking a Front Desk for our Medical office to join our team! As a front desk you will be responsible for greeting patients who come in the door, checking them in, and pulling relevant patient files or obtaining new patient information. You will also answer phone calls and direct them to the appropriate place, mail or fax documentation to the appropriate offices, and maintain excellent medical and correspondence records, as appropriate. The ideal candidate is very organized, has strong customer service and interpersonal skills, and works well independently and within a team. Medical office which specializes in Neurology, headaches and spine care is looking to hire front desk medical receptionist/Medical Assistant . We have a position open to work. Medical Receptionist needs to be able to work on: Queens office - Monday 9-6:30pm /till close, (Tuesday 9 -5 /till close ), Wednesday ( 9-4), Thursday (9-5 /till close), Fridays ( 9- 3pm/till close ) **Brooklyn office Monday ( 11:00- 5:00 pm ) , and every other Thursday, ( 11- 5pm ) occasional fill in when coverage is needed and in Manhattan alternating Wednesdays (10-4:00 pm) and every other Wednesday in Manhattan - ( 12:00 - 7:00 pm ) ** and Job Responsibilities: Will do verify insurance eligibility, authorizations for medications/ procedures. Prepare and set up IVs. Answer calls, schedule appointments, scan documents into electronic medical records system, sends and reviews incoming faxes. Will confirm patient appointments, obtain referrals from patient's primary care doctors and more. Qualifications: Must have at least one year experience working in medical office as a receptionist/ front desk and have experience doing eligibility and authorizations. Responsibilities Greet patients who walk through the door Ascertain their needs and get them checked in Pull their medical records, or take a new patient history Answer the phone and schedule appointments or answer patient questions Maintain comprehensive medical records, as needed Qualifications Strong customer service skills Excellent organizational skills Attention to detail Familiarity with basic computer programs, such as the Microsoft Office suite Previous office experience desired Must have at least one year experience working in medical office as a receptionist/ front desk and have experience doing eligibility and authorizations.
    $26k-31k yearly est. 8d ago

Learn more about front desk agent jobs

How much does a front desk agent earn in Schenectady, NY?

The average front desk agent in Schenectady, NY earns between $30,000 and $44,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.

Average front desk agent salary in Schenectady, NY

$37,000
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