Front desk agent jobs in Spring, TX - 644 jobs

ESSENTIAL JOB FUNCTIONS: 1. Reads, classifies and determines the designation of general and interoffice mail 2. Classifies, wraps and affixes postage to parcels 3. Ensures and tracks appropriate mail meter charge 4. Accepts and tracks register, certified mail as well as UPS and other package delivery 5. May oversee and train mailroom workers 6. May set up or break down tables/Chairs in rooms as assigned 7. Responsible for other reasonable, related duties as assigned KNOWLEDGE, SKILLS AND ABILITIES Must be able to understand and follow directions given orally Strong attention to detail On-the-job training for mail handling, equipment and organization provided Good interpersonal skills required Ability to follow safety precautions Ability to document expenses PHYSICAL ABILITIES The work requires some physical exertion, such as long periods of standing; walking over rough, uneven, rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; or recurring lifting of moderately heavy items, such as boxes. The work may require specific, but common, physical characteristics and abilities, such as above average agility and dexterity. Minimal lifting of 50 pounds or less. REQUIRED QUALIFICATIONS: High School Diploma or GED and at least 3 years of related work experience, or an equivalent combination of education and experience PREFERRED QUALIFICATIONS: Associate's degree

Position Type: Full time Compensation: $15 - $19 per hour Schedule: The general schedule will be Sunday - Monday, 11:00pm - 7:00am. *Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed. About Us: Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization. About the job: The Front Desk Agent is responsible for delivering attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout. This position ensures the accuracy of guest billings, reconciles financial transactions, and supports property operations by maximizing room revenue and occupancy. The role requires excellent communication, organizational, and problem-solving skills, as well as flexibility to work various shifts, including overnights. What you'll be doing: Greet, welcome, and assist guests in a friendly and professional manner throughout their stay. Handle all check-ins, checkouts, and reservation processes accurately and efficiently. Reconcile transactions and audit daily reports to ensure accuracy in financial and statistical data. Review and compile management reports, guest billings, and ledger transactions in a timely manner. Respond promptly to guest inquiries regarding services, facilities, and local attractions. Maintain proper operation of front desk systems and ensure adherence to property standards. Follow all cash handling, credit, and audit procedures in accordance with company policies. Maintain a clean and organized work area and ensure front desk and lobby standards are met. Attend all required meetings and training sessions, maintaining compliance with Reside standards. Support porterage and guest service functions when needed to exceed customer expectations. Communicate effectively with all departments to ensure guest satisfaction and operational efficiency. Report maintenance issues or safety hazards to the supervisor promptly. Perform other duties as assigned by management. To support our goal of exceeding customer expectations, the role may include acts of porterage for customer arrivals, requests, or service resolutions. Supervisory Responsibilities: This position does not supervise any employees. May also provide cross-training for staff. Travel: This position could require minimal travel, up to 5% of the time. About you: What you'll bring: High School diploma or equivalent required, college coursework in hospitality or a related field preferred, or equivalent experience. One year of experience in a hotel front office or related field preferred (overnight auditing experience a plus). Computer proficiency required; experience with front office or property management systems preferred. Customer service experience strongly preferred. What we are looking for: Excellent verbal and written communication skills. Strong attention to detail and accuracy in handling financial transactions. Ability to prioritize tasks and work independently or as part of a team. Proficiency in basic arithmetic and comfort with financial data. Problem-solving and critical thinking skills, with the ability to anticipate guest or operational needs. Professional appearance and demeanor consistent with company standards. Ability to maintain confidentiality of sensitive information. Willingness to cross-train and assist in other operational areas as needed. Work Environment: This role operates in a professional hotel setting, primarily at the front desk or in the lobby area. The position requires interaction with guests, management, and other staff, with varying noise levels and pace depending on occupancy. Overnight agents work in a quieter environment with increased focus on financial reconciliation and reporting. Physical Demands: Flexible and long hours may be required, including weekends, holidays, and overnight shifts. Light to sedentary work - occasionally exerting up to 20 pounds of force, and/or up to 10 pounds frequently to lift or move items. Must be able to stand or sit for extended periods and perform repetitive tasks using computers and office equipment. Total Rewards: What's in it for you: Competitive Pay Commuter benefits Medical, Dental, and Vision Insurance 401k and Employer Match Paid Holidays and Vacation Time Quarterly and Annual Success Share Bonus Program Learning & Development Opportunities Employee Referral Program Employee Assistance Program The Fine Print: Work Authorization: The employee must be legally authorized to work in the United States. EEO Statement: Reside and its affiliate brands are committed to respect and inclusion in our workplace. We are an equal opportunity employer that welcomes people from diverse backgrounds and experience, who bring their talent to our organization. We treat people with kindness and respect in all our dealings. We encourage people of all races, national origins, genders, gender identities or expression, political affiliations, religions, sexes, sexual orientations, veteran statuses, disabilities, and ages to join us. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job, but to describe the general nature of the job and a reasonable representation of its activities. Duties, responsibilities, and activities may change at any time with or without notice. Employment Verification: In compliance with the Immigration Reform and Control Act of 1986, any offer of employment is conditional upon you presenting documents verifying your identity and legal authorization to work in the United States. Our organization utilizes E-Verify, an online system that verifies the eligibility of our employees to work in the United States by cross-referencing their information with government records. E-Verify ensures compliance with immigration laws and helps maintain a legal workforce. Background Checks: Where permitted by law, as part of our hiring process, we perform comprehensive background checks on all potential employees. These checks include verifying employment history, checking references, and reviewing criminal records. Candidates will be informed and required to provide written consent before the background check is initiated. Any offer of employment is conditional upon completion of a background check with satisfactory results. Reside is a drug-free workplace. *Reside does not accept unsolicited resumes from 3rd Party agencies or recruiters.

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at **************** Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Ambassador resolves residents' inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities. This is an in-person position located on-site of the property. What You'll Do: Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service Establish rapport with residents and guests so they always feel loved Serve as the first point of contact between guests and the organization Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism. Greet residents by their name and with a smile to make guests feel welcomed and valued Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience Resolve disputes promptly with the goal of achieving customer satisfaction Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents Answer, record, and process all calls, messages, requests, questions, or concerns Run daily reports, identify any special requests, and check reports for accuracy Protect the property and its residents by monitoring who comes in and out of the premises Proactively identify potential issues and take the appropriate action to resolve them, informing management when necessary Constantly increase residents' benefits through active marketing and partnership with the neighboring businesses Increase resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contact Remain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directions Manage building access for guests, residents, and authorized vendors using key system technology Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews Develop and maintain positive working relationships among building staff Store luggage and politely handle early check-in, late checkout, and any other requests when necessary Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents Work on special projects as deemed necessary by management Perform other related duties and assignments as needed and assigned Skills and Experience High School Diploma or equivalent required; some college preferred A minimum of one year of experience working in hospitality or customer service industry required Multifamily experience preferred Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text Computer savvy with the capacity to learn and master multiple software systems Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests Proactive decision-making and problem-solving skills Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem Ability to work a flexible schedule, including evenings and weekends Community Team Perks + Benefits • Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. *Premiums apply for spouse, dependent, or family coverage plans • Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals. • Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! • Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. • Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more! The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: Stand behind a desk for the majority of an 8-hour shift Move body in repetitive motions for extended periods of time Work in a space that includes indoor and outdoor spaces, with and without covering Move throughout the property as needed Transport boxes and equipment weighing up to 20 pounds Communicate with other persons in the building Observe details in surrounding areas and on a screen If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

中国城酒店式公寓前台客服 -中英文流利,沟通能力强,责任心强 -能够使用 Microsoft Word, Excel创建和编辑 -能供根据工作需求学习并使用其他办公软件 -能够清晰有效地进行英文的口头和书面沟通 -专业的面对面,电话以及邮件沟通的能力和礼仪 -良好的沟通能力,表达能力,理解能力和学习能力 工作时间： 9 a.m. - 6 p.m. 一周5-6天 Key Responsibilities: Greet and welcome guests warmly and professionally Manage guest check-ins and check-outs, ensuring accurate information Answer phone calls and address guest inquiries efficiently Provide guests with information about hotel facilities, services, and local attractions Handle guest complaints and resolve issues promptly Process payments and maintain accurate financial records Assist with night audit duties when necessary Keep the front desk area clean and organized Qualifications: (English/Chinese) skills preferred, but not required Strong guest relations skills with a focus on hospitality Proficiency in operating phone systems and managing multiple calls simultaneously Knowledge of front desk operations and customer service best practices Strong organizational and time management skills Ability to handle challenging situations with patience and professionalism Familiarity with hospitality management software is a plus Multilingual abilities are an asset Benefits: 401k Dental insurance Employee discounts Flexible schedule Health insurance Paid time off Vision insurance Holiday Pay

About Us The story of The Laura Hotel is inextricably linked to the steamboat of the same name which inspired the property's rebirth. Just as The Laura once forged intrepidly ahead, navigating waters once thought impassable, our hotel will help to take Downtown Houston into a brave new future filled with culinary excellence, inspiring creativity, and opportunities for both business and pleasure too numerous to count. We are building our team with passionate, hospitality focused individuals who are looking to create a memorable experience for our guests. When you join the family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from free lunch, discounted parking to travel benefits, and much more. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist guests with arrival and departure from hotel, while providing positive guests experiences. Essential Duties and Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. • Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. • Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Hotel experience preferred. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Currently only offering part-time hours. Monday & Wednesday evenings and weekends required. Busy Midtown fine dining restaurant seeking motivated and focused individual to contribute to a team that is driven by achieving excellence in every aspect of their work. It is crucial that you be able to represent the restaurant with professionalism, confidence & kindness. Qualifications · Positive attitude and stays calm under pressure · Detail oriented and organized with a great work ethic · Excellent phone and communication skills · Ability to think critically · Effectively manage reservations · Proficient at multi-tasking · Must be available Thursdays - Sundays Duties · Effectively book the restaurant in a way to maximize space and guest experience · Maintain company standards during times of high volume · Explain menu items and other restaurant information as requested · Maintain knowledge of current dining options, menu items, VIP guests and their preference, and general restaurant/company information · Maintain high level of detail and professionalism · Ability to work independently for periods of time · Complete daily administration tasks · Must be able to charm the most high maintenance guests · Holidays required We offer a tight knit family, a professional environment, and the opportunity to help create truly incredible experiences for our guests. Potential for future full time employment and benefits. Work schedule Other Benefits Employee discount

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills: Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Stand for long periods of time Walk extended distances Lift/carry 6-25 lbs. Reach hands and arms in any direction Able to work overtime and irregular hours Working Conditions: Continually works in normal office conditions and in close proximity to others. Qualifications Education - HS Diploma or equivalent. Experience - Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination. Licenses/Certifications - N/A.

You will be an integral member of the Magnolia Houston Hotel team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests. Responsibilities Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency. Qualifications Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. #Magnolia

Blossom Hotel is Houston's newest and most distinctive luxury destination for business and leisure. Located steps from the nations largest medical and research community at Texas Medical Center, near NRG Stadium and Rice University. Positioned at the axis of innovation and inspiration, guests can enjoy the diversity of nearby neighborhoods, world-class dining options and attractions. We are looking for our next great team member to join us in filling the position of Front Desk Agent. The Front Desk Agent is the first point of contact for guests, responsible for delivering a seamless and welcoming experience during check-in, check-out, and throughout the stay. This role requires professionalism, attention to detail, and a strong commitment to luxury service standards, ensuring every guest feels valued and cared for. What we provide you with: Competitive pay Hotel room discounts with our Crescent managed properties across North America for you and your family members Excellent benefits plans for eligible associates and your family members Paid time off Career development opportunities in a luxury hospitality environment Free meals Free parking Here is what you do each day: Welcome and check in guests efficiently, ensuring a smooth and personalized experience. Handle check-out procedures, including billing, payment processing, and guest inquiries. Provide information about hotel services, amenities, dining options, and local attractions. Respond promptly to guest requests, concerns, or complaints, ensuring resolution in line with luxury service standards. Maintain accurate guest records and reservations in the property management system (PMS). Coordinate with housekeeping, concierge, and other departments to meet guest needs seamlessly. Handle phone calls, emails, and in-person inquiries professionally and courteously. Uphold security procedures, ensuring guest safety and privacy at all times. Assist in upselling room upgrades, packages, and hotel services. Maintain a clean, organized, and welcoming front desk area. Does this sound like you? Previous experience in front desk operations, preferably in a luxury hotel or resort environment. Excellent guest service, communication, and interpersonal skills. Proficiency with property management systems (PMS) and standard office software. Ability to remain calm and professional under pressure. Strong attention to detail and organizational skills. Flexible schedule, including nights, weekends, and holidays. Ability to stand for extended periods and perform light lifting as needed. Manual dexterity for operating computers, phones, and office equipment. **Soon to be a Curio Collection by Hilton Properties**

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing Ability to read, comprehend and write simple instructions and/or short correspondence and memos Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc) • Ability to participate in the creation of an enjoyable work environment Requirements Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Education & Experience High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing Ability to read, comprehend and write simple instructions and/or short correspondence and memos Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc) • Ability to participate in the creation of an enjoyable work environment Requirements Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

The Front Desk Agent is the first point of contact for guests at the hotel, responsible for delivering excellent customer service and ensuring a smooth check-in/check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various guest requests and concerns in a professional and courteous manner. Responsibilities Greet and welcome guests in a friendly and professional manner. Handle check-ins and check-outs efficiently and accurately, ensuring all guest information is entered correctly into the system. Answer phone calls, respond to inquiries, and provide information about the hotel's services, amenities, and local attractions. Manage reservations, including booking rooms, updating guest information, and processing payments. Address guest concerns and complaints promptly, ensuring a positive resolution while maintaining a high level of customer satisfaction. Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrival and any issues are promptly addressed. Maintain a clean and organized front desk area. Process guest payments, handle cash and credit transactions, and prepare necessary reports. Assist with concierge services, providing recommendations for dining, transportation, and activities. Follow all hotel policies and procedures, including safety and security protocols. Perform other duties as assigned by the Front Desk Supervisor or Manager. Other duties assigned by the Leader. Experience and Education High school diploma or equivalent required; some college coursework in hospitality or a related field is a plus. Previous experience in customer service, hospitality, or a front desk role preferred. Strong communication skills, both verbal and written. Proficient in Microsoft Office and hotel management software (experience with property management systems is a plus). Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Excellent problem-solving skills and a customer-focused attitude. Flexibility to work various shifts, including evenings, weekends, and holidays. Professional appearance and demeanor.

Requirements Job Duties & Functions Approach all encounters with guests and associates in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met. Handle requests for information, mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service, facilities and hours of operation. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly, efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel. Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Hyatt Place Houston Downtown (1114 Texas Ave, Houston, TX 77002) is currently seeking to hire full-time Gallery Hosts (front desk agents) to join our team. This position requires someone with excellent customer service skills as well as multi-tasking, self-motivating, team player, and time management. At this time, only those with hotel front desk experience will be considered. Those with Hyatt hotel front desk experience will be given priority status. Along with all the typical front desk duties (checking guests in and out, performing reservation functions, fielding incoming calls, problem solving to ensure guest satisfaction, etc.), our gallery hosts also perform food and bar services. Those hired will be required to show proof of TABC certification or be willing/able to become certified. Those interested should submit their resume right away, as we are looking to interview and hire immediately. We are looking forward to reviewing your resume!

The Guest Services Agent is responsible for creating luxury guest experiences and welcoming first impressions. Handles all arrival and departure services including orientations, billing, recommendations and being a source of information for all visitors. The GSA assists with any guest requests and uses creative problem solving when guest issues arise to build strong guest relations. The GSA is a very collaborative role working very closely with several other departments through detailed communication and organization. The guest services agent helps build experiences from before guest arrives to after they depart. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism. ESSENTIAL JOB FUNCTIONS • Oversee guests' first impression upon arrival and handle all special requests • Main point of contact and communication with guests throughout stay. • Answer guest questions using awareness of services, products, events, and hotel happenings. • Taking ownership of guest related issues using problem solving skills to find creative ways to rectify issues while building relationships. • Communicate guest issues and preferences to managers and other departments to ensure proper follow up and learnings. • Ensure departure experiences are smooth and all billing handled efficiently. • Manage, respond, and delegate incoming e-mails, phone calls and text messages through multiple programs with a high level of articulate professionalism. • Book and sell room reservations while guiding future guests on best room product and hotel activities that meet their specific needs. • Assist monitoring our fire safety systems and executing emergency procedures. • Complete checklist of day-to-day tasks while multi-tasking assisting guests in the lobby. • Regularly use anticipation and adaptability to customize guest experiences. • Assist bell, housekeeping, valet, dining, and other departments' duties. • Ensure compliance of all Front Office standards, procedures, and services. • Required to work varying schedules, including nights, weekends, holidays, and overnight shifts Qualifications KNOWLEDGE AND SKILLS • High School Diploma or GED preferred. • Must work well in a fast-pasted environment with high pressure and/or stressful situations. • Excellent verbal and written communication skills. • Must be poised and composed with ability to remain guest-focused and resolve issues quickly and accurately. • Must be able to multi-task and handle multiple priorities effectively, with strong attention to detail. • A high level of communication skills is required as this position is responsible for communicating frequently with many other departments to assist with guest requests. • Organization skills required to organize hotel room inventory, guest preferences, special requests, and large groups. • Must be proficient in the English language. GSA's report to the front office managers. • No previous hospitality industry experience required. PHYSICAL JOB REQUIREMENTS Must be able to meet the following minimum physical requirements for at least an eight-hour shift: • Physical Stamina: Physical requirements of this position include having the ability to: sit for extended periods of time, stand and walk, see and read a computer screen and printed matter with or without vision aids, enter data into computer, operate standard office equipment, use a telephone, hear and understand at normal levels and on the telephone, speak so that others may understand at normal levels and on the telephone, stoop, reach overhead, grasp, push, pull, move or lift up to 30 lbs. on an occasional basis. • Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers. • Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions. • Literacy: Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports. • Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.

Overview The Post Oak Hotel is seeking a Guest Service Agent to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Guest Service Agent will be responsible to act as our guests' first point of contact during their stay and manage all aspects of their accommodation Responsibilities Be knowledgeable about The Post Oak and its services Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times Access all functions of computer system according to established procedures and standards. Answer department telephone within three rings, using correct greeting and telephone etiquette according to Forbes and AAA standards. Accommodate all requests for information in a congenial manner Process all guest check-ins/check-outs according to Forbes and AAA standards Set up accurate accounts for each guest checking in according to their requirements (i.e., share, separate room/tax/incidentals, comp); maintain guest history files on all guests Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction Document and confirm reservations and cancellations Qualifications Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity 1 year of Front Office experience or equivalent Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities Must speak, read, write and understand English Previous hotel experience, luxury or Forbes experience preferred Ability to work flexible schedules, including nights, weekends and holidays is required Physical demands: Stand for an entire work shift What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Complimentary parking and colleague meal Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full , contact the Human Resources department at the location in which you are applying. Posted Salary Range USD $16.00 - USD $16.00 /Hr. Tipped Position This position does not earn tips Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity 1 year of Front Office experience or equivalent Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities Must speak, read, write and understand English Previous hotel experience, luxury or Forbes experience preferred Ability to work flexible schedules, including nights, weekends and holidays is required Physical demands: Stand for an entire work shift What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Complimentary parking and colleague meal Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Where Hospitality Becomes Unscripted. At OTH Hotels Resorts, we don't believe in service that's scripted-we believe in hospitality that's human. As a Guest Service Agent, you're not just the first face guests see-you're the first impression, the friendly voice, and the calm presence that sets the tone for the entire stay. This isn't just about check-ins and key cards. It's about creating genuine connections, anticipating needs, and making sure every guest feels truly seen, heard, and valued. You are more than a front desk agent-you're a host, a guide, and a problem-solver. When empowered with our Unscripted Hospitality mindset, you help turn simple stays into unforgettable experiences. Key Responsibilities Welcome guests with warmth and professionalism, ensuring a smooth and personalized check-in and check-out experience. Provide thoughtful recommendations, directions, and assistance to enhance each guest's visit. Handle guest inquiries, concerns, and special requests with patience, empathy, and a can-do attitude. Accurately process reservations, payments, and room assignments using the property management system. Maintain knowledge of hotel features, services, amenities, and local area attractions. Communicate promptly and clearly with other departments to fulfill guest needs (housekeeping, engineering, food & beverage, etc.). Monitor lobby and guest areas to ensure they are welcoming and well-maintained. Support team members with administrative or operational tasks as needed. Follow safety, security, and confidentiality procedures to protect guests and property. Represent the spirit of OTH Hotels Resorts with every interaction-onsite or over the phone. Who You Are A people-person with a natural warmth and a passion for delivering memorable guest experiences. Calm under pressure and quick to find creative solutions when challenges arise. Comfortable using computers and learning hotel systems (training provided). Strong verbal communication skills in English; bilingual abilities are a plus. Detail-oriented, organized, and able to multitask in a fast-paced environment. Reliable, flexible, and available to work a variety of shifts including weekends and holidays. Previous hotel front desk or hospitality experience preferred, but not required-we're happy to train individuals with the right attitude and drive. What Makes Us Different Unscripted Hospitality is more than a service philosophy-it's a culture of care, empowerment, and personal connection. We trust our team members to lead with heart, to listen deeply, and to take ownership of the guest experience beyond s or scripted lines. At OTH Hotels Resorts, you're not just doing a job-you're making someone's day, every day. Join Us If you're ready to create connections, make lasting impressions, and be part of a team that values authenticity and purpose-this is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts. This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Compensation: $13-$15 Key Responsibilities: Check guests in and out by confirming reservations, assigning rooms, and issuing keys. Handle guest requests and complaints promptly and professionally. Manage cash drawer and process payments (room charges, cash, debit, or credit). Keep the front desk area and lobby clean and organized. Coordinate with housekeeping to ensure room readiness for guests. Provide guests with directions and information about the property and local attractions. Answer guest calls, messages, and process requests or concerns. Run daily reports and ensure the accuracy of information. Assist guests with special requests and ensure their satisfaction. Follow all company policies, and safety procedures, and maintain confidentiality of guest information. Requirements: High school diploma or equivalent. Strong communication and customer service skills. Ability to work independently and handle stressful situations. Proficiency in Windows operating systems and office software. Ability to work well with others and develop positive working relationships. Ability to lift to 50 pounds occasionally and 10 pounds frequently.