Front desk associate jobs in Carmel, IN - 597 jobs
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Postal Mail Processor - Hiring Urgently
Postal Source
Front desk associate job in Lafayette, IN
POSTAL MAIL PROCESSOR
NO EXPERIENCE REQUIRED - PAID TRAINING PROVIDED - JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, paid training is provided for all job openings. There are MANY different positions available. The job openings range in starting salary from $24.63 to $39.27/hour, $72,400/year average pay with full benefits. Benefits include medical and dental insurance, paid vacations, paid sick leave, 10 paid holidays, life insurance, and a retirement plan. Postal Service employment also includes career advancement, good working conditions, and GREAT job security.
The Postal Service is the largest government related agency in terms of employees, currently employing nearly 1 million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service is currently hiring and there are MANY different positions available. The Postal Service has excellent and challenging employment opportunities. Postal Service employment includes great pay, good working conditions, career advancement, and job security that can lead to a lifetime career. To qualify for employment, you must be 18 years of age or older, have a high school diploma or a GED (NO college required) and be a U.S. citizen (or have a Green card).
Postal Service operations are wide ranging from Mail Processing, handling and sorting mail to sales and marketing teams that work with commercial customers. Postal facilities process a large volume of mail. Mail Processor is one of the most important jobs of the Postal Service. Mail Processors sort mail and handle the mail, so that it can be moved to the next destination. There are specific individuals that are responsible for shipping and receiving mail.
The Postal Service currently employs nearly 1 Million people. There are many employment opportunities with the Postal Service from entry level to management. Certain career fields exist in most or all of its departments. Fields such as Mail Processor, administrative, general office, accountant, administrative assistant, auditor, bookkeeper, office assistant, secretary, staff assistant, typist, etc. To allow a better understanding of the Postal Service Mail Processor position, the following is a brief description.
Mail Processor - Performs a variety of functions to accomplish the processing of mail. Functions may include the sorting and handling of mail and preparing mail for shipment to the next destination.
The Postal Service was created over 200 years ago and is the largest agency in terms of employees, currently employing nearly 1 Million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service operates over 30,000 post office location. Over 600 million pieces of mail are delivered by the Post Office to as many as 142 million different delivery points. This totals over 170 billion pieces of mail being delivered annually. The Postal Service operates over 200,000 vehicles and has the largest vehicle fleet in the world. Most of the fleet is right hand drive for easier mail delivery. Labor Services is a private employment service that offers assistance in gaining employment and is not affiliated with the USPS. The Postal Service employs nearly 1 million people and is currently hiring nationwide and there are many positions available. There is no experience required. Postal Service employment includes great pay and benefits, good working conditions, career advancement, and great job security that can lead to a lifetime career. The Postal Service is an equal opportunity employer.
$24.6-39.3 hourly 17h ago
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Postal Mail Processor - Paid on the Job Training
The Postal Service
Front desk associate job in Lafayette, IN
POSTAL MAIL PROCESSOR
NO EXPERIENCE REQUIRED - PAID TRAINING PROVIDED - JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, paid training is provided for all job openings. There are MANY different positions available. The job openings range in starting salary from $24.63 to $39.27/hour, $72,400/year average pay with full benefits. Benefits include medical and dental insurance, paid vacations, paid sick leave, 10 paid holidays, life insurance, and a retirement plan. Postal Service employment also includes career advancement, good working conditions, and GREAT job security.
The Postal Service is the largest government related agency in terms of employees, currently employing nearly 1 million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service is currently hiring and there are MANY different positions available. The Postal Service has excellent and challenging employment opportunities. Postal Service employment includes great pay, good working conditions, career advancement, and job security that can lead to a lifetime career. To qualify for employment, you must be 18 years of age or older, have a high school diploma or a GED (NO college required) and be a U.S. citizen (or have a Green card).
Postal Service operations are wide ranging from Mail Processing, handling and sorting mail to sales and marketing teams that work with commercial customers. Postal facilities process a large volume of mail. Mail Processor is one of the most important jobs of the Postal Service. Mail Processors sort mail and handle the mail, so that it can be moved to the next destination. There are specific individuals that are responsible for shipping and receiving mail.
The Postal Service currently employs nearly 1 Million people. There are many employment opportunities with the Postal Service from entry level to management. Certain career fields exist in most or all of its departments. Fields such as Mail Processor, administrative, general office, accountant, administrative assistant, auditor, bookkeeper, office assistant, secretary, staff assistant, typist, etc. To allow a better understanding of the Postal Service Mail Processor position, the following is a brief description.
Mail Processor - Performs a variety of functions to accomplish the processing of mail. Functions may include the sorting and handling of mail and preparing mail for shipment to the next destination.
The Postal Service was created over 200 years ago and is the largest agency in terms of employees, currently employing nearly 1 Million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service operates over 30,000 post office location. Over 600 million pieces of mail are delivered by the Post Office to as many as 142 million different delivery points. This totals over 170 billion pieces of mail being delivered annually. The Postal Service operates over 200,000 vehicles and has the largest vehicle fleet in the world. Most of the fleet is right hand drive for easier mail delivery. Labor Services is a private employment service that offers assistance in gaining employment and is not affiliated with the USPS. The Postal Service employs nearly 1 million people and is currently hiring nationwide and there are many positions available. There is no experience required. Postal Service employment includes great pay and benefits, good working conditions, career advancement, and great job security that can lead to a lifetime career. The Postal Service is an equal opportunity employer.
$24.6-39.3 hourly 17h ago
Postal Mail Processor ($24/hr - $39/hr)
Postal Jobs Source
Front desk associate job in Kokomo, IN
POSTAL MAIL PROCESSOR
NO EXPERIENCE REQUIRED - PAID TRAINING PROVIDED - JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, paid training is provided for all job openings. There are MANY different positions available. The job openings range in starting salary from $24.63 to $39.27/hour, $72,400/year average pay with full benefits. Benefits include medical and dental insurance, paid vacations, paid sick leave, 10 paid holidays, life insurance, and a retirement plan. Postal Service employment also includes career advancement, good working conditions, and GREAT job security.
The Postal Service is the largest government related agency in terms of employees, currently employing nearly 1 million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service is currently hiring and there are MANY different positions available. The Postal Service has excellent and challenging employment opportunities. Postal Service employment includes great pay, good working conditions, career advancement, and job security that can lead to a lifetime career. To qualify for employment, you must be 18 years of age or older, have a high school diploma or a GED (NO college required) and be a U.S. citizen (or have a Green card).
Postal Service operations are wide ranging from Mail Processing, handling and sorting mail to sales and marketing teams that work with commercial customers. Postal facilities process a large volume of mail. Mail Processor is one of the most important jobs of the Postal Service. Mail Processors sort mail and handle the mail, so that it can be moved to the next destination. There are specific individuals that are responsible for shipping and receiving mail.
The Postal Service currently employs nearly 1 Million people. There are many employment opportunities with the Postal Service from entry level to management. Certain career fields exist in most or all of its departments. Fields such as Mail Processor, administrative, general office, accountant, administrative assistant, auditor, bookkeeper, office assistant, secretary, staff assistant, typist, etc. To allow a better understanding of the Postal Service Mail Processor position, the following is a brief description.
Mail Processor - Performs a variety of functions to accomplish the processing of mail. Functions may include the sorting and handling of mail and preparing mail for shipment to the next destination.
The Postal Service was created over 200 years ago and is the largest agency in terms of employees, currently employing nearly 1 Million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service operates over 30,000 post office location. Over 600 million pieces of mail are delivered by the Post Office to as many as 142 million different delivery points. This totals over 170 billion pieces of mail being delivered annually. The Postal Service operates over 200,000 vehicles and has the largest vehicle fleet in the world. Most of the fleet is right hand drive for easier mail delivery. Labor Services is a private employment service that offers assistance in gaining employment and is not affiliated with the USPS. The Postal Service employs nearly 1 million people and is currently hiring nationwide and there are many positions available. There is no experience required. Postal Service employment includes great pay and benefits, good working conditions, career advancement, and great job security that can lead to a lifetime career. The Postal Service is an equal opportunity employer.
$24.6-39.3 hourly 17h ago
Receptionist
Net2Source (N2S
Front desk associate job in Indianapolis, IN
Job Title: Workplace Experience Coordinator
Duration: 3 Months - Coverage
Shift: 8-5 or 7-4 | M-F
As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You'll Do:
First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
Coordinate with vendors who supply services or goods to the workplace.
Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
What You'll Need:
High School Diploma or GED with up to 2 years of job-related experience.
Ability to follow basic work routines and standards in the application of work.
Communication skills to exchange straightforward information.
Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Strong organizational skills with an inquisitive mindset.
$23k-30k yearly est. 2d ago
Front Desk & POS Attendant
The Riviera Club 3.7
Front desk associate job in Indianapolis, IN
Our Welcome FrontDesk and POS Attendants are the first and last impression for The Riviera Club for both members and guests. The person applying should be energetic and welcoming, organized, positive attitude, have computer basics knowledge, and want to work in customer service. We are currently hiring for positions starting in the Fall.
Job Responsibilities Include:
- Greeting members
- Handling financial transactions & balancing cash drawer
- Taking reservations for all Rivi events & programming
- Keeping frontdesk stations & lobby organized & clean
- Answering phone calls and assisting with member questions & concerns
- Providing membership information for potential Rivi members.
The position is available for Full or Part Time occupation.
Please email or call Gregg at
************ (ext. 175)
Job Types: Full-time, Part-time (Opening & Mid Day Shifts Available)
Hourly: $10.00 /hour
View all jobs at this company
$10 hourly 5d ago
Front Desk Agent - Embassy Suites Indianapolis Downtown
Hilton 4.5
Front desk associate job in Indianapolis, IN
Become part of a welcoming, energetic, and guest-focused team in the heart of downtown Indy. At Embassy Suites Indianapolis Downtown, we pride ourselves on creating exceptional experiences-for both our guests and our team members. Enjoy competitive benefits, opportunities for advancement, and a supportive workplace that feels like family. If you're passionate about hospitality and ready to grow your career with Hilton, we'd love to meet you!
A FrontDesk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a FrontDesk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
Respond to guest inquiries and in a timely, friendly and efficient manner
Provide driving and/or walking directions to guests to local destinations
Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
Assist fellow team members and other departments wherever necessary to maintain positive working relationships
Provide or obtain accurate information
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
$23k-27k yearly est. 2d ago
Medical Office Specialist
Indianapolis Neurosurgical Group Pc 3.8
Front desk associate job in Carmel, IN
Goodman Campbell Team
At Goodman Campbell Brain and Spine (GCBS), every member of our team is essential to fulfilling our mission to deliver exceptional and timely neurosurgical care with a steadfast emphasis on quality.
We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a shared vision of excellence. We truly value every interaction we have - with our patients and each other. Our team is at the heart of all we do as an organization, and each employee has the opportunity to enhance the level of service we provide to our patients. We are in search of like-minded individuals, who are pursuing a job of purpose that impacts the lives of patients.
Job Summary
We are seeking a dedicated and capable Medical Office Specialist to facilitate a positive experience for our patients and team. This position is responsible for routine clinical and administrative tasks focused around our Carmel clinics, with the ability to cover other locations as well, to help deliver an outstanding and efficient patient experience in a fast-paced environment. As you learn and grow in the role, you will have the opportunity to learn multiple positions - frontdesk, patient rooming and check out - to become an integral part of our team.
To be successful in this role, you should exhibit exceptional customer service abilities to align with Goodman Campbell's dedication to a positive patient experience. Outstanding employees in this role are detailed, accurate and efficient while striving to deliver the highest level of patient service. As this role is an essential part of our team, active communication and respectful collaboration with peers is vital to success.
Your training will begin with becoming skilled at working with the frontdesk, patient rooming and/or check out depending on the needs of the organization. With growing competency and a positive attitude, there will be opportunities to learn about other positions within our organization - including but not limited to medical records, phone operator, medical administrative assistant, etc.
Job Duties
FrontDesk
Opens the office and monitors the organization of the waiting room.
Maintains an orderly and welcoming reception area at all times during normal business hours.
Warmly welcomes all patients, exhibiting excellent customer service skills.
Observes office flow to ensure patients receive prompt care. Notifies patients of change in schedule and updates them as office delays arise.
Verifies insurance and personal information with patient.
Collects co-payments, pre-payments, account balances, etc.
Logs monies collected from patients and notes amount paid on visit slip.
Balances cash receipts daily.
Ensures HIPAA compliance in all aspects of workflow.
Scans patient insurance card(s) at initial visit, verifies information at return visit(s) and updates when any changes occur.
Ensures that required medical information (tests, scans, reports, etc.) are available for each visit, including MRI / CT / X-ray discs.
Connects patient to the Financial Counselor for questions or problems.
Indicates no show, cancels, etc. in computer system.
Other duties as assigned.
Patient Rooming
Ensures efficient patient flow while obtaining vital signs, and verifying complete case information.
Notifies provider of patient appointment/procedure readiness, assisting provider with medical supplies or equipment needs.
Assists provider with patient care when appropriate.
Chart maintenance, compiling and organizing patient chart in chronological orderly manner for patient visit, delivering patient chart/information to patient care areas, filing information into patient record.
Cleans, stocks, and turns over rooms post patient visit.
Monitors supply list and stocking clinical office supplies as needed.
Reviews last visit notes prior to patient visit for orders & instructions needing completion prior to visit, ensuring all items are received.
Prints appointment lists, visit slips, and medical profile sheets.
Verifies completion of HIPAA information, authorization and precertification prior to patient visit by monitoring exception list.
Requests films, labs, etc. from hospital, referring providers, or GCBS offices.
Calls hospital or other facilities to obtain missing testing reports, films, or records including at time of visit if missing.
Other duties as assigned.
Check Out
Answers routine, general & non-clinical patient medical questions.
Works closely with providers for continuity of patient Customer Service.
Verifies visit slip, testing requested, billing info, physician orders are complete and legible.
Schedules follow-up appointments if no other testing or procedures are required.
Streamlines check out of office visits with no testing or procedures ordered.
Collects any remaining monies due at checkout.
Keys payments and charges at time of visit.
Processes miscellaneous charges and payments received at office.
Balances charges/payments and batch daily.
Completes return to work statements as requested.
Other duties as assigned.
Knowledge, Skills and Abilities Required
Genuine dedication to excellent customer service/
Exceptional attention to detail.
A can-do attitude that does not hesitate to jump in to help others.
Respect for organizational policies, procedures, systems, and objectives.
Alignment with HIPAA regulations.
Ability to drive to efficiency and accuracy in a fast-paced environment
Ability to collaborate and communicate clearly.
Ability to respectfully interact with physicians, providers, peers and patients.
Ability to work independently.
Ability to use Microsoft Office (Outlook, Word, Excel) and electronic health record system (NextGen).
Educational and Experience Required
Education :
High school diploma or equivalent
Medical assistant or LPN certification preferred
Preferred Experience:
3-5 years of experience in a physician office or hospital setting
1-3 years of experience in neurosurgery or spine surgery
Physical Demands
Substantial amount of patient interaction requiring standing, bending and stooping.
Moderate to heavy patient volume requiring efficiency and speed.
Occasional moderate lifting.
Able to sit for an extended period of time in focused work.
$25k-30k yearly est. Auto-Apply 5d ago
Front Desk Associate
USTA/Midwest Section
Front desk associate job in Indianapolis, IN
USTA/MIDWEST SECTION
Submission Deadline: February 2, 2026
No Inquiries Please
TITLE: FrontDeskAssociate
POSITION STATUS: Part-Time
FLSA STATUS: Non-Exempt
REPORTS TO: Club Operations Manager
WORK SCHEDULE: Club Operational Hours: 7 AM-10 PM [Monday - Sunday]: Various shifts available: Early mornings (7 am open), mid-day shifts, and night shifts (closing 10 pm)
WHO WE ARE:
Founded in 1895, the USTA Midwest, Inc. is part of the national governing body of the sport of tennis in the United States. We celebrate our collaborative work environment that draws people who are passionate about their jobs. A diverse, dynamic organization, USTA/Midwest, Inc. is dedicated to growing the game of tennis for all people throughout Illinois, Indiana, Ohio, Michigan, Wisconsin, and part of West Virginia and Kentucky. The USTA/Midwest, Inc. is the second largest section of the United States Tennis Association (USTA, Inc.) and is comprised of 13 Districts that make up the Midwest Section. Our mission is to “grow tennis to inspire healthier people and communities everywhere”.
ABOUT THE POSITION:
As a FrontDeskAssociate at the Midwest Tennis Center, you will be the first point of contact for members and guests. You'll provide excellent customer service, manage bookings, process payments, and help create a welcoming atmosphere. This role is ideal for someone who is organized, friendly, and passionate about tennis and hospitality.
THE ROLE:
Greet members and guests warmly and professionally
Answer phone calls, emails, and in-person inquiries
Schedule court reservations, lessons, and events using booking software
Process membership applications, renewals, and payments
Handle point-of-sale (POS) transactions for retail and concessions
Maintain a clean, organized, and professional frontdesk area
Provide accurate information about club services, schedules, and policies
Assist with member check-ins and monitor court usage
Support tennis staff and management with administrative tasks
Address member issues and escalate concerns when needed
SPECIAL PROJECTS:
TBD
BENEFITS
What's in it for you?
A starting salary that commensurate with experience
REQUIRED EXPERIENCE AND SKILLS
High school diploma (required)
Previous experience in customer service or hospitality (preferred)
Strong communication and interpersonal skills (preferred)
Proficient in computer systems (Google Suite, POS, and scheduling software) (preferred)
Able to multitask and work independently in a fast-paced environment (preferred)
Interest or background in tennis or sports is a plus (preferred)
CPR Certification and AED knowledgeable within the first 30 days of hire. (required)
Environmental Conditions - Amount of Time
Exposure to noise from on court play
TRAVEL
Not Applicable
HOW TO APPLY:
Resumes with cover letters accepted through February 2, 2026
Please send resume to **************************************
Those candidates selected for further consideration will be contacted.
Disclaimer: The USTA/Midwest Section is an Equal Opportunity Employer, and applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$21k-28k yearly est. 11d ago
Front Desk Coordinator - Carmel, IN
The Joint 4.4
Front desk associate job in Carmel, IN
Chiropractor - Part-Time - includes some weekdays and weekends A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.
Position Summary
We are seeking a dedicated and patient-centered Chiropractor to join our clinic team. This part-time role focuses on delivering exceptional patient care in a supportive, streamlined environment, allowing you to focus on what you do best, improving lives through routine chiropractic care.
Key Responsibilities
* Consult with patients by reviewing health and medical histories, examining, and evaluating neuromusculoskeletal systems
* Perform manual adjustments to the spine and other joints to correct musculoskeletal conditions
* Educate patients on the benefits of routine chiropractic care and recommend treatment plans
* Maintain accurate and timely patient records
* Arrange for diagnostic imaging when medically necessary and analyze results
* Build positive doctor-patient relationships
* Support membership sales through care-focused conversations
Qualifications
* Doctor of Chiropractic (D.C.) degree from an accredited college
* Valid DC license in the applicable state
* Passing scores for NBCE Parts I-IV or recent SPEC exam
* Eligibility for malpractice insurance
* Strong communication and interpersonal skills
Schedule
This role requires availability part-time and includes some weekdays and weekends.
Compensation and Benefits
* $15 to $17 per hour, depending on experience
* Opportunities for future growth and development
Why Join Us
When you join The Joint, you're not just starting a new job, you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision.
Business Structure
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.
Ready to Join the Movement?
Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.
$15-17 hourly 38d ago
Hotel Carmichael- Front Desk Agent
Coury Hospitality 3.5
Front desk associate job in Carmel, IN
DEPARTMENT: Front OfficeREPORTS TO: Front Office ManagerSTATUS: Non-Exempt This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.
RESPONSIBILITIES:
Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment.Perform all duties toward the goal of maximizing guest service.
Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.
Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Accommodate room changes expediently.
Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel's historical significance.
Acquaint guests with city attractions, community events and nearby areas of interest.
Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.
Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.
Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.
Responsible for proper key control and other security measures.
Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.
Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Properly handle lost and found items.
Report accidents, injuries, and any unsafe conditions to Management and Maintenance.
Report all maintenance issues for guest satisfaction.
Report to work wearing the required uniform and meeting professional grooming standards.
Maintain confidentiality of all guests and hotel information
Perform other duties as assigned.
Actively participate in ongoing training.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone.
Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact.
Ability to deal with guests when they are angry or upset.
Professional appearance and demeanor.
Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.
Previous cashier experience/ Basic accounting skills.
Ability to work quickly and thoroughly when under pressure.
Knowledge of hotel facilities and features.
Ability to attend to more than one task at a time.
Ability to maintain excellent attendance and punctuality.
Knowledge of area and surrounding communities.
EXPERIENCE: - Customer Service experience preferred.
PHYSICAL DEMANDS: - Must be able to stand for long periods of time. - May include crowded office setting or “close quarters”. - General office environment with limited physical activity.
This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time.
$26k-31k yearly est. 12d ago
Front Desk Agent
Renaissance Indianapolis North Hotel
Front desk associate job in Carmel, IN
Let your passion for discovery become a career. Exploring the world doesn't have to stop when the workday begins. At Renaissance Hotels we know your passion for discovery is more than a hobby, it's a career. At Renaissance Hotels and Resorts we believe that no matter where or why you travel there is something new to be found. We consider ourselves to be local experts and help all of our guests have a great experience during their visit to Central Indiana. If you enjoy helping people, like sharing your experiences about the newest restaurants and nightlife, if you like art, music and culture then this could be the job for you!
Job Description
Completes check in/out procedure with guests while ensuring it is more than a transaction.
Ensures proper billing of accounts
Helps directs guests around hotel and local area
Is a point of contact for all guest requests, complaints, issues, and recovery
Qualifications
Must have an outgoing personality and able to maintain a smile in you voice.
Must be able to multi task by talking with guests and utilizing computer at the same time
Background in Hospitality preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
We are implemented COVID 19 guidelines to ensure the safety of our associates and guests.
$24k-29k yearly est. 1d ago
Part Time Front Desk Agent
Home2 Carmel
Front desk associate job in Carmel, IN
The FrontDesk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner.
Essential functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel's system, verifying reservation details, address, and payment information.
Promote and enroll guests in the hotel's loyalty program, providing recognition and benefits to members.
Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.
Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.
Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy.
Assist with hotel shuttle or transportation services, ensuring timely and courteous service.
Assist guests with luggage upon arrival and departure.
Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.
Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
Be aware of and prepare for incoming VIP guests.
Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
Exhibit a positive and cooperative attitude as part of the team.
Communicate effectively with coworkers and contribute to a supportive work environment.
Handle and account for keys properly.
Understand and adhere to emergency procedures and security policies.
Ensure the confidentiality and protection of guest room numbers.
Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.
Must maintain a neat, clean, and well-groomed appearance in accordance with company standards
Qualifications:
Education: High School diploma or equivalent.
Experience: Prior experience in a customer service role preferred.
Strong verbal and written communication skills.
Basic computer skills.
Knowledge of the hotel, its services, and the surrounding area.
Ability to stand for extended periods, up to 8 hours.
Ability to lift up to 15 lbs on occasion.
Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.
$24k-29k yearly est. Auto-Apply 19d ago
Front Desk Agent - InterContinental Indianapolis
IHG Career
Front desk associate job in Indianapolis, IN
Role Purpose
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a FrontDesk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.
Key Accountabilities
Be the warm welcome that kicks off a memorable guest experience.
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Handle cash and credit transactions.
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Always know what events and activities are on the day's schedule.
Jump into other ad-hoc duties when your colleagues need your help.
Key Skills & Experiences
Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
Fluency in the local language - extra language skills would be great, but not essential.
Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
Flexibility - night, weekend and holiday shifts are all part of the job.
You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
Experience - ideally you'll have spent at least one year in a frontdesk or guest service position.
Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
The hourly pay rate for this role is $17.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision
insurance, 401k, and many other benefits to eligible employees.
$17 hourly Auto-Apply 15d ago
Front Bar Receptionist
Face FoundriÉ
Front desk associate job in Westfield, IN
Job Description
Help create, cultivate and promote a positive upbeat facial bar. Asking that only motivated, positive, hard working people apply!
The Front Bar Receptionist is responsible for creating a welcoming and positive experience for every guest that comes through the door. They are responsible for maintaining a positive environment and exceed standards in guest services, phone etiquette and product and service recommendations.
As a Front Bar Receptionist you will perform the following critical functions.
Demonstrate high standards of customer service and maintain standards of FACE FOUNDRIÉ.
Meet or exceed sales goals set by the Salon Manager.
Explain, sell, recommend FACE FOUNDRIÉ products.
Work with the Salon Manager to notify when supplies are low.
Assist in all in-store operational processes.
Ensure store standards are adhered to at all times.
Accurately follow all company time keeping procedures.
Attend mandatory training and team meetings.
Follow all safety, sanitation and hygiene procedures before, during and after services to ensure board compliance at all times.
Responsible for keeping the store clean and fully stocked at all times.
Experience
Guest Service Experience (1 year)
Sales and Marketing Experience
Salon Experience Preferred
Current Esthetic Students Preferred
Job Type: Full Time, Part Time
Availability: Weekday and Weekends, Saturdays and Sundays mandatory
Education: High School, or equivalent
*Please Note: If you apply to multiple FACE FOUNDRIÉ locations, you may be contacted by different Hiring Managers because each location does their own hiring.
$26k-33k yearly est. 26d ago
Front Desk Receptionist
Massage Heights-Indianapolis · Carmel · Fishers
Front desk associate job in Fishers, IN
Job Description
Seeking highly motivated and out-going individuals looking to join an upscale massage and facial frontdesk and sales team. If you are looking to be a part of a fun, positive culture with career growth opportunities then you may be who we are looking for.
Full time positions available at our Carmel, Ironworks, and Fishers locations.
A career with Massage Heights allows you to fulfill your passion of improving lives everyday. Grow into a meaningful and rewarding career that includes:
Competitive Hourly Rate (starting at $14+/hour)
Commissions Paid on Sales
Paid Vacation
Growth Opportunities into Management (positions available)
Health Insurance Partner
Monthly massage or facial provided to take care of you! (50% OFF any additional massages or facials)
Qualifications are as follows:
Excellent Guest service and communication skills
Must have sales or retail and Guest service experience
Previous membership sales experience a plus
Strong understanding of basic computer software
Positive, energetic attitude
Available to work flexible hours and days; including evenings and weekends
High School diploma or equivalent preferred
Become part of a Team that stands above the rest in terms of values, organization, guest service, and teamwork. Reach out to Elevate Your Career with Massage Heights!
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$14 hourly 18d ago
Front Desk Agent- Courtyard by Marriott
Paycor Hospitality LLC
Front desk associate job in Indianapolis, IN
Job Description
SUMMARY STATEMENT Assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries
PRIMARY DUTIES AND ACCOUNTABILITIES
Room Assignments, Changes, and Issues
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks. Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues.
Guest Service
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
Ensures that the lobby and frontdesk area are clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.
SKILLS, EDUCATIONAL BACKGROUND, AND EXPERIENCE
High School Diploma or GED required.
Previous frontdesk experience is highly preferred.
Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook is highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Superior customer service skills.
Excellent communication skills.
May be required to stand for an extended period of time.
Able to work holidays and weekends (Saturday and Sunday)
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Evening shift
Holidays
Morning shift
Weekends
Experience:
hotel frontdesk: 1 year (Preferred)
Shift availability:
Day Shift (Required)
Night Shift (Required)
Work Location: In person
If offered, employment is contingent on cleared Background check.
$15 hourly 21d ago
Front Desk Agent
General Hotels Corporation 3.9
Front desk associate job in Indianapolis, IN
Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're looking for! General Hotels Corporation has an immediate opening for a FrontDesk Agent to join our hotel team! The FrontDesk Agent is responsible for providing excellent customer service to guests at our hotel. As a FrontDesk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable. The FrontDesk Agent is responsible for a variety of tasks, including:
Greeting guests as they arrive at the hotel
Checking guests in and out of the hotel
Answering phone calls and responding to emails
Assisting guests with any questions or concerns they may have
Maintaining accurate records of guest information and room assignments
Handling cash and credit card transactions
Providing information about hotel amenities and local attractions
Ensuring that the frontdesk area is clean and organized
The ideal candidate for this position will possess the following skills:
Excellent customer service skills
Strong communication skills, both verbal and written
Ability to multitask and prioritize tasks effectively
Attention to detail and accuracy
Ability to work well under pressure
Proficiency in using hotel frontdesk software and equipment
Basic math skills
Flexibility to work different shifts, including weekends and holidays
Benefits include:
Medical, Dental, and Vision Insurance Options
Company Paid Life Insurance
Company Paid Telemedicine
Supplemental Life Insurance
401(k) with company match
Earned Wage Access (“on-demand pay”)
Hotel Room Discounts
Company Paid Employee Assistance Program
Perks through Benefit Hub
Generous Time Off Package
General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.
$24k-28k yearly est. 60d+ ago
Part-Time Front Desk Agent
MCR Hotels
Front desk associate job in Indianapolis, IN
Residence Inn Indianapolis Northwest SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
1. Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
2. Spotless Cleanliness
Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
3. Product Consistency & Quality
Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
4. Teamwork
Communication: Communication between Team Members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
SECTION TWO: FrontDesk Agent, Role Specific Duties and Expectations
The core mission of the FrontDesk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
Other Duties and Expectations
Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
Rate Schedule: Up-to-date understanding of room rates, promotions.
Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
SECTION THREE: Success Metrics
Happy Guests
Management Performance Ratings
Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.)
Guest Ratings/Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Guest Ratings
Teamwork
Management Performance Ratings
SECTION FOUR: Qualifications & Requirements
Qualifications & Requirements:
Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Can-Do Attitude: Must have a positive attitude and willingness to learn.
Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Communication Skills: Must be able to convey information and ideas clearly.
Hospitality and Guest Service: Must have a desire to serve all guests.
Age Requirement: Must be 18 years of age or older to perform this job.
Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
Breaks: Clock in/out for breaks at the designated time on your schedule.
Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Inspect and visually observe details at close range (within a few feet) and from long range.
Occasionally required to lift packages or general office equipment.
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
Language + Reasoning Skills:
Read, write, understand and communicate with others effectively using the English language.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
$24k-29k yearly est. 16d ago
Front Desk Agent
Schahet Hotels
Front desk associate job in Indianapolis, IN
Job Summary We are looking to add an upbeat FrontDesk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.
About Us
As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of “Best Places to Work” the past 3 years (‘21, ‘22, ‘23) and are excited to expand our team as we continue to grow! While a large organization, we believe culture is the forefront of our business. We refer to our shared values as RISE: Respect, Integrity, Service, and Excitement. We believe that when our team members are happy, everyone benefits!
Benefits
Insurance
Medical
Dental
Vision
VPS
PTO
Employee Discount
Employee Assistance Program
401K w/ Match
Life Insurance
Referral Bonus Program
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Qualifications
Prior experience as a Hotel FrontDesk Agent, Receptionist, or similar role
Experience with hotel reservations software, like OnQ or Opera
Customer service experience
Excellent communication and organizational skills
Company Blurb
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$24k-29k yearly est. Auto-Apply 50d ago
Front Desk Agent
Avion Hospitality
Front desk associate job in Indianapolis, IN
FrontDesk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Education & Experience
High School diploma or equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying and dividing
Ability to read, comprehend and write simple instructions and/or short correspondence and memos
Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations
An operational knowledge of Microsoft Office suite
Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends and holidays
Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc)
• Ability to participate in the creation of an enjoyable work environment
Requirements
Job Duties & Functions
Approach all encounters with guests and associatesin a friendly, service-oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations.
Greet and welcome all guests approaching the FrontDeskin accordance with Avion Hospitality standards; maintain a friendly and warm demeanor at all times.
Maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met.
Handle requests for information, mail and messages in an efficient and courteous manner.
Answer guest inquires about hotel service, facilities and hours of operation.
Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow rate quoting scenario.
Be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly, efficient and courteous manner.
Fully comprehend and be able to operate all relevant aspects of the FrontDesk computer system.
Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
Use proper two-way radio etiquette at all times when communicating with other associates.
As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel.
Perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
How much does a front desk associate earn in Carmel, IN?
The average front desk associate in Carmel, IN earns between $19,000 and $32,000 annually. This compares to the national average front desk associate range of $20,000 to $35,000.