Front desk associate jobs in Coral Springs, FL

Requirements Must have hotel experience. Must have a comprehensive knowledge of all hotel departments and functions. Must have good mathematical and computer skills. High school education required. Relevant training and experience and additional education preferred. CPR and first aid training preferred. Additional language ability preferred. Adjusts to high-pressure conditions and is open to change. Assumes responsibility for personal growth and development. Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. Understands and communicates the Stepstone Mission and Core values. Expresses ideas and conveys information clearly, effectively, and professionally. Actively listens to others. Conveys company information, decision, or problems to appropriate parties on a timely basis. Works to resolve disagreements and is respectful of peers and co-workers. Minimum lifting of 20 pounds. Pushing, bending, stooping, upward reaching, manual dexterity. Hearing, writing, reading. Minimum pulling of 20 pounds. Other duties may be assigned. EOE/M/F/V/D

Pay Range: $19- $20/hr Schedule: Sat & Sun (8:30am-12:30pm) or (4:30pm-12:30am) Job Responsibilities As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Additional Duties: * Demonstrates excellent customer service, communication, and time management skills. * Monitors Emergency Response System. * Greets and directs Residents, guests, and invitees. * Monitors and controls Electronic Security Control Systems. * Responds to emergency situations in a timely and efficient manner. * Monitors and controls access to the building. * Maintains daily log, records, and forms. * Resolves and follows-up on all complaints/issues. * Maintains a safe and secure environment throughout the building/property(s). * May be assigned other duties by the on-site property manager. * Follows safety procedures and maintains a safe work environment. * Other duties as required. Supervisory Responsibilities N/A Education & Experience * High school diploma or equivalency preferred. * College level courses in business or hospitality preferred. * Two (2) to three (3) years of business experience preferred. Knowledge, Skills & Proficiencies * Computer literacy: command of information system hardware/software is preferred. * Effective written and verbal communication skills. * Multiple language fluency is desirable. * Strong customer service, communication and interpersonal skills required. Tools & Equipment Used N/A Physical Requirements & Working Environment * Ability to lift 30 - 50 lbs. * Work in an upright standing or sitting position for long periods of time. * Handle, finger, grasp and lift objects and packages. * Reach with hands and arms. * Communicate, receive, and exchange ideas and information by means of the spoken and written word. * Ability to quickly and easily navigate the property/building as required to meet the job functions * Complete all required forms. * Ability to work extended hours and weekends based on project requirements. * Ability to respond to emergencies in a timely manner. Travel N/A Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Front Desk Receptionist - Part Time A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all. Position Summary The Joint Chiropractic is seeking a dedicated and motivated Front Desk Receptionist to join our growing team. This role focuses on delivering exceptional patient service in a fast-paced walk-in clinic environment, handling check ins and payments, and supporting the clinic team to ensure a smooth, welcoming, and efficient patient experience. Key Responsibilities Greet and engage patients, delivering a friendly and professional first impression. Present and explain membership options, promotions, and service benefits to encourage conversions and renewals. Process membership sales, upgrades, and payments accurately. Track and report sales activity, patient visits, and conversion metrics. Support clinic efficiency by managing patient flow and assisting the chiropractic team as needed. Qualifications Prior experience in sales, customer service, or a client-facing role preferred. Strong communication and persuasion skills with a customer-first mindset. Ability to work in a fast-paced, walk-in clinic environment. Basic computer and payment processing skills. Reliable, professional, and goal-oriented team player. Schedule This role requires availability Tuesdays, Wednesdays, Thursdays from 9:30am to 7:00pm with Occasional Travel. Compensation and Benefits Base Pay: $15.00 per hour Bonus potential 3 day workweek: Tuesdays, Wednesdays, Thursdays from 9:30am to 7:00pm Employee Discount on Chiropractic Healthcare Lunch Breaks Additional hours available if interested Why Join Us When you join The Joint, you're not just starting a new job, you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision. Business Structure You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary. Ready to Join the Movement? Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Greeter/Counter Desk Attendant and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today! Applicants must be at least 18 years of age to qualify for a position. WHAT OUR GREETERS/DESK ATTENDANTS DO Greeters/Desk Attendants set the tone for everyone who enters our doors, giving us our first opportunity to impress our guests and provide them with the kind of “WOW” factor they've been looking forward to. A GREETER/ DESK ATTENDANT'S DAY-TO-DAY Be friendly and inviting to our guests in person and over the phone Manage the waitlist Track availability and assign lanes, shoes & other equipment Prepare for leagues Ring sales at the counter and follow our cash control procedures Promptly notify our mechanics of any pinspotter/pinsetter malfunctions and log these issues Assist our guests with basic bowling instruction (no, you don't need to show them your trick shots, just the essentials) Operate our POS system, central panel, computers, and P/A system WHAT IT TAKES HS Diploma or equivalent restaurant/hospitality experience (Optional) Proven success in school/previous job experience Excellent telephone etiquette Must meet the minimum age required by state law to serve alcohol PERKS (MORE REASONS YOU'LL LOVE YOUR JOB) Free Bowling! $1 Arcade Play 20% off Events 50% off Food & Beverages WORK ENVIRONMENT/ PHYSICAL DEMANDS: Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance. Job Type: Part-time Shift: Evening shift Night shift Weekly day range: Weekend availability Work Location: One location Who We Are Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: ************************************

Responsibilities: Greeting Patients: Welcoming patients and visitors in person or by phone Scheduling: Scheduling appointments, confirming appointments, and rescheduling cancellations Verifying: Verifying patient insurance information and demographics, and registering patient accounts Collecting: Collecting copays and past due balances, and providing receipts for payments Maintaining: Maintaining patient records and accounts, and ensuring the cleanliness of the front office Answering: Answering questions and referring inquiries Assisting: Assisting patients with filling out insurance forms and other records Notifying: Notifying providers of patient arrivals and late arrivals Using technology: Using practice management software, patient portals, and other technology to manage scheduling and interact with patients

Welcome Desk staff is the first line of contact for Anatomy members and guests. Provide superior customer service while assisting them in membership questions, facility questions, and merchandise purchases. Must be able to convey and enforce policies while still maintaining poise and a positive demeanor. Must Haves Communicating with supervisors, peers, or subordinates: Must provide information to supervisors, and co-workers by telephone, in written form, e-mail, or in person in a timely and efficient manner. Qualifications Must be at least 18 years or older to apply. Responds to members requests with a can-do attitude. If its an issue that you cannot resolve, relay the information to the manager/supervisor on duty to handle Must have a friendly, outgoing personality and enjoy social interaction Must have a cooperative, positive and optimistic attitude. Must exhibit enthusiasm for the club and for the job. Must be a patient, courteous listener, and able to show empathy Must have the ability to prioritize and work within a fast paced environment. Abel to work as part of a team Demonstrate excellent problem solving and communication skills Schedule Needs Have flexibility with their schedule Have ability to work weekends, holidays, early morning and /or late evenings Key Responsibilities Greet and provide prompt courteous customer service. Assists members and guest with questions and product selection. Maintain a positive attitude and take initiative. Maintain excellent communication skills: phone, within a team, and between co-workers Maintain product knowledge for products at front desk. Working knowledge of Club Ready so can perform following tasks: PT, Membership, Pilates, Stretch and Merchandise Sales Provide answers to simple billing inquiries. Search for prospects and members.Maintain Anatomy aesthetic, appearance, atmosphere, and culture. Work as a cohesive team with all Anatomy team members to ensure efficiency and effectiveness. Daily Procedures Answer any questions, providing information about the club, class schedule, instructors and trainers, etc. Utilize cash and Club Ready POS system management Receive and process membership and service payments Guide customers with regards to the latest club promotions, discounts, and/or special events. Receive deliveries and ensures they are taken to their proper destination within the club. Maintain a personal, professional and helpful image upholidng Anatomys customer servicew standards Daily Expectations Maintain cleanliness of the desk, desk area, and lobby No personal tasks (i.e. texting, emailing, web surfing, personal phone calls Keep front desk area (top and behind) and lobby neat and tidy Stay up to date on interdepartmental communication emails Communicate in a timely manner to the Membeship Sales Teams (via email and text) any guests or non-members interested in touring the club Have a pleasant demeanor when addressing all members and guesst entering and leaving the club When greeting members and guests in person or on the phone, voice is always smiling. Make eye contact when speaking to members and guests. Follow and complete Opening and Closing checklists provided.

We are looking for a dynamic, experienced Front Desk to join our fast-growing team. We are looking for an office professional with a friendly attitude and strong organizational skills to serve as our front desk receptionist. In this position, you will greet patients entering the office and create the ultimate patient experience while they wait to see the Dentist or Hygienist. In addition, you'll be responsible for answering and managing the phones, scheduling the Doctor(s) and Hygienist schedule of patients. The office is fast paced and requires multitasking. We offer great benefits and vacation time. We pride ourselves on providing a safe and welcoming atmosphere. If you enjoy people and are committed to doing excellent work, then we want to hear from you. Primary Job Responsibilities: Completes daily insurance verifications for all scheduled patients Greet all patients by first name with a friendly personality as they arrive and assist them throughout their office visit. Serve as the face of the company, offering friendly service to those entering the office or calling in on the phone Confirm all future appointments Assist patients with billing questions Submit Insurance Claims with proper attachments and narratives. Follow-up with unscheduled recare/treatment appointments. Qualifications: One or more years experience preferred in dentistry Outstanding professionalism, high moral standards, and a self-motivated work ethic Strong communication and interpersonal skills to build trusting relationships with your co-workers and patients Driven personality to want to strive to be the best in your profession and provide the best care for our patients. Compensation & Benefits: Guaranteed Hourly Rate $25 on up depend on experience Paid Vacation & Paid Holidays 401k Program: with matching contributions Benefits: (offered at 30 hours or more) Competitive health, dental, and vision plan Life Insurance and Disability Insurance Flexible Schedules #sponsorfd FLSA Status: Non-Exempt We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.

Join the dynamic team at John Knox Village of Florida as a Full-Time Front Desk Ambassador, where your role is pivotal in creating an exceptional first impression for our residents and visitors. Located in the vibrant Pompano Beach, you will enjoy a fast-paced environment that values innovation and customer-centricity. This is an onsite position, allowing you to actively engage with our community and play a crucial part in ensuring safety and excellence in service delivery. As a Front Desk Ambassador, you will be at the forefront of our mission to provide a welcoming atmosphere while solving everyday challenges with empathy and integrity. Your role will not only be rewarding but will also empower you to be a change-maker within our high-performance culture. You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Paid Time Off, and scholarships available. Seize this chance to advance your career in home health care, where every day brings new opportunities for impact and growth. Hello, we're John Knox Village of Florida John Knox Village is a not-for-profit Life Care Retirement Community offering a full range of independent living, assisted living and skilled nursing care options for more than 1,000 senior residents on our 70-acre campus, located in Pompano Beach, convenient to major highways and transportation options. Are you excited about this Front Desk Ambassador job? As a Full-Time Front Desk Ambassador at John Knox Village of Florida, you will play a vital role in ensuring a welcoming and smooth experience for both residents and guests in our Pompano Beach community. Your responsibilities will include greeting residents and visitors with warmth, checking in packages, and efficiently delivering mail. Additionally, you will assist residents with any problems they may encounter, embodying our core values of empathy and customer-centricity. This position offers a unique opportunity to make a meaningful difference in the lives of those you serve while being part of a forward-thinking organization dedicated to excellence and integrity in home health care. Does this sound like you? To excel as a Full-Time Front Desk Ambassador at John Knox Village of Florida, a variety of essential skills are required. Strong customer service abilities are crucial, as you will be the first point of contact for residents and guests, creating a welcoming environment. Being computer literate is necessary, as you will utilize various software tools for package tracking and communication management. Proficiency in phone operation is also key, enabling you to handle inquiries and address resident needs efficiently. Additionally, effective problem-solving skills and a compassionate approach will be vital in assisting residents with any challenges they may encounter. This role demands a proactive attitude, ensuring that you contribute positively to the high-performance culture of our organization while upholding our values of excellence and integrity. Knowledge and skills required for the position are: * customer service * computer literate * phone operatgion Ready to join our team? If you think this job aligns with your requirements, then submitting an application is simple. Good luck! John Knox Village is proud to be a SAFE PLACE TO WORK! Come work at a Great Place to Work, as well as a Beacon and Pinnacle Lifestyle Award winning organization that puts the health of our residents and employees first. John Knox Village is a Drug-free and Tobacco-Free workplace. EOE

Job Description Responsibilities: Assist guests with any needs in a professional, organized, and timely manner. Communicates guests feed back and needs to the housekeeping and engineering departments. Understands the importance of providing all guests with hotel service standards. Physical Requirements: Must be able to stand for long periods of time. Job Functions: Completes daily duties and checklist to ensure the front desk operates smoothly. Assists guests with their requests in an appropriate manner. Handles guest's complaints in a positive manner. Knows when to communicate guest complaints to the Supervisor/Manager on duty. Make decisions that benefit the hotel and the hotel guests. Understands and uses hotels policies and procedures for reservations, check in's, checks outs, Concierge services, and any other guest interaction. Understands how a hotel and all the hotels departments operate. Is able to work with a variety of people without any problems. Is friendly and courteous towards guests and peers. Has a pleasant speaking voice. Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business. Is able to anticipate guest needs. Makes hotel reservations and notes special details. Takes incoming calls and transfers to other departments accordingly. Provides guests with accurate hotel facility information. Handles Concierge duties when the Concierge is not on duty. Gives proper pass on during shift change. Monitors hotel room key inventory. Ensures we get all keys back at check out. Maintain all front desk logs for back up purposes. Keeps front desk area cleaned and organized. Other duties as assigned Job Requirements: Computer Skills Multi task and fast learner ability Flexible Detail Oriented

A welcome ambassador to all guests, creating memorable moments and providing excellent customer service at the front desk from the beginning of making reservations to the guest departure. Front Desk Agent will respond to guest needs, requests and problem resolutions. Job Description * Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. * Check departing guest out of the the hotel as per hotel procedures. * Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy. * Resolve guest problems and complaints * Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions. * Deliver and maintain Hilton's Brand Standards. Job Requirements * Applicants must possess excellent customer service and computer skills * Applicants must be able to a flexible schedule (AMs/PMs) along with Saturdays, Sundays and Holidays * Ideal candidate has previous OnQ and hotel experience Benefits: * Vacation, Sick and Holiday Pay * 401(k) with company match of 4% * Medical, Dental, Vision and Life Insurance * Short and Long Term Disability * Voluntary Critical Illness, Voluntary Hospital and Voluntary Accident Insurance * Hilton Team Member Travel Discounts * Free Uniforms, Safety Shoes and Team Member Parking Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ****************************** or call ************to let us know the nature of your request.

Gazed at the multi-color exterior in the buzzing neighborhood that lies just outside, SLS LUX Brickell offers both our team members and our guests extraordinary experiences infused with glamour and a playful spirit. We have an exciting career opportunity to join our team. Say farewell to the ordinary and hello to SLS LUX Brickell, an irresistible and spellbinding retreat in the city's center. Job Purpose: Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program. Duties & Functions: • Actively welcome, greet, and check guests in • Inform guests with a savvy knowledge of the hotel, its services, the city, and local ‘happenings' • Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up • Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservations, walk ins, VIP guests, groups, etc. • Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries • Deal with all guest requests, accidents, and/or thefts promptly, no later than within a 20 minute response time, and record all matters in HotSos or hotel-specific recording process • Update and maintain the reception handover book, and pass on all guest feedback to the Manager on duty so appropriate action may be taken • Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with the company confidentiality standards • Ensure the correct procedure and policy standards are adhered to • Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies • Complete the appropriate reports and audits during the overnight shift • Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payments; third-party payments, international currency, etc. • Encourage up-selling in order to maximize rates • Ensure work areas are cleaned and maintained at all times • Any other reasonable duties as assigned by the supervisor or manager • We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service Job Description ADDITIONAL RESPONSIBILITIES • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams. • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information. • Remain calm and alert, especially during emergencies and/or heavy restaurant activity, serving as a role model for the team and other employees. Interact with other department personnel and venue staff as needed. • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. To be aware of and ensure constant compliance with all necessary operational policies including: • Health and Safety • Food Hygiene • Maintenance • Emergency Procedures • Liquor Licensing SUPPORTIVE FUNCTIONS In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Attend mandatory meetings including divisional meetings, staff meetings, etc. • Participate in community events and ensure corporate social responsibility goals of the company are met. • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table, and any departmental-specific systems used. • Keep the work area clean and organized. • Ensure confidential documents are kept in a secured area. • When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized. • Complete other duties as assigned by the Department Head. • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards. • Ensure compliance with the company's policies and procedures. OTHER DUTIES Assimilate into the company's culture through understanding, supporting, and participating in all the company elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged, or lost PPE, or equipment that does not fit properly, to your Manager. Requires the ability to lift large and heavy packages and boxes and the ability to load and unload small and large boxes as needed. Must have the ability to safely lift a minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment. GROOMING/UNIFORMS All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. Qualifications SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Bachelor's Degree preferred. High School Diploma or equivalent required • One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel • Ability to work overnight • An intermediate to proficient understanding of Computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred • Enter and locate work-related information using computers and/or point-of-sale systems • Ability to spend extended lengths of time viewing a computer screen • Possess a gracious, friendly, and fun demeanor • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail • Maintain positive and productive working relationships with other employees and departments • Ability to work independently and to partner with others to promote an environment of teamwork • Must be able to stand or walk a minimum eight-hour shift. • Must be observant and quick to respond to various situations while also multitasking and handling stressful situations. • Must be able to twist, tow (push or pull), reach, bend climb, and carry objects as necessary. • Must have excellent communication skills and be able to read, write, speak, and understand English. • Must be able to work inside and outside at all times of the year as needed, based on business volumes. Additional Information All your information will be kept confidential according to EEO guidelines.

Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 156-rooms, 4 diamond, 3 outlets, a lazy river and beach front? Yes please!We are a fun, fast paced, diverse team and an upbeat place with a great atmosphere. We have a lot of fun working together and we believe that our team is the key to our success! At Pelican, we often celebrate our employees' accomplishments. Are you all about being your best self, doing the right thing, bringing your natural smile and having fun? Then we hope to welcome you to our amazing family. If you are PASSIONATE about BEST in SERVICE, here is why you want to work for us….At THE PELICAN GRAND BEACH RESORT, we passionately strive to be the best and create excellence in everything we do. More than a slogan, we empower our employees to make positive impacts BY providing genuine service, the relationships we build with our guests and creating unforgettable experiences. Job Summary As the Hotel PBX Operator and Front Desk Agent and, you will serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. PBX Operator essential responsibilities include: Answering phones attending to guest telephone inquiries with care and high regards. Delegating the call to the appropriate person or department relating to escalated matters that require resolution. Manage online and phone reservations. Provide information about our hotel, available rooms, rates and amenities. Front Desk essential responsibilities include: Welcome guests upon arrival and perform all check-in and check-out tasks. Welcome guests upon their arrival and assign rooms. Inform customers about payment methods and verify their credit card data. Register guests and collect necessary information (like contact details and exact dates of their stay). Provide information about our hotel, available rooms, rates and amenities. Respond to clients' complaints in a timely and professional manner. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. Post all charges without delay and update the folios. Upsell additional facilities and services, when appropriate. Maintain updated records of bookings and payments. Communicate with Housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs At Pelican, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team! Requirements Must be passionate about guest services Must be able to work holidays/weekends Must be willing to work in a fun team environment Education & Skills Requirements: 1+ yrs experience work experience as a Hotel Front Desk Agent, Receptionist or similar role. High School graduate; some college preferred. Excellent communication proficiency required. Experience with hotel reservations software. Flexibility with work schedule required. Understanding of how travel planning websites operate, like Booking and TripAdvisor. Customer service and solutions oriented. Must have excellent interpersonal and sales-related skills. Excellent organizational skills. Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance. Salary Description $16.00 per hour

We are looking for highly organized candidates with excellent people skills for the position of Front Desk Agent at our beautiful beachfront Resort. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are seeking. The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Short Term Disability Free Associate Parking Free Meal for every shift worked 25% Discount in Resort Outlets Hotel Discounts with OPL Friends and Family Discount Responsibilities: Greeting guests upon arrival and making them feel welcome Recognizing repeat, VIP status and/or loyalty Administering check-ins and check-outs Providing front desk services to guests Assigning rooms and taking care of administrative duties Delivering mail and messages Processing guest payments Coordinating with bell service and staff management Being a source of information to guests on various matters such as transport and restaurant advice Accommodating general and unique requests Diffusing conflict or tense situations with guests, handling guest opportunities Qualifications: High school diploma or GED Previous customer service experience Exceptional interpersonal skills Excellent written and verbal communication Time management and organizational skills Conflict resolution experience Patience and good listening skills This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission. The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Be the Spark at the Start of Every Guest Journey. Join Renaissance Boca Raton as a Front Desk Agent. At Renaissance Hotels, we believe every guest should feel like they've arrived somewhere extraordinary-and it starts with you. As a Front Desk Agent, you're more than a friendly face at the front-you're a trusted guide, a resource, and a part of the discovery experience. You're the person guests count on for first impressions and lasting memories. If you thrive in a fast-paced environment, love connecting with people, and have a flair for making others feel welcome, this is your chance to be part of something bold and meaningful. What You'll Be Doing: Warm Welcomes & Thoughtful Departures Greet every guest with warmth, professionalism, and a sense of genuine hospitality Manage the check-in and check-out process with accuracy and efficiency Provide personalized information about the hotel, local attractions, and must-see hidden gems Communication That Connects Answer phones and emails promptly and with clarity Route inquiries and assist with guest needs or requests with care and urgency Reservation & Guest Management Handle bookings, modifications, and cancellations with confidence Ensure accuracy in our reservation system and support smooth room assignments Deliver Memorable Guest Experiences Assist with special requests, room changes, and amenity needs Resolve guest concerns with professionalism and empathy-your follow-through makes all the difference Administrative Excellence Keep the front desk organized and running smoothly Manage cash transactions, reconcile payments, and follow all security protocols Monitor access and collaborate with security as needed to ensure guest safety Be a Team Player Work closely with housekeeping, engineering, and hotel leadership to ensure seamless operations Stay cool under pressure and juggle multiple responsibilities without missing a beat What You Bring: High school diploma or equivalent Previous experience in hospitality, guest service, or front desk operations is a plus Excellent communication skills, both written and verbal Basic computer skills and comfort with reservation or hotel systems (training provided) experience with FSPMS is highly preferred Ability to stay calm, friendly, and efficient in high-pressure situations A genuine love for people and a passion for great service Able to stand for long periods of time Flexible schedule to include varying weekends and holidays Why You'll Love Being Here: Full-Time Benefits Include: Health, Dental & Vision Insurance 401(k) with Company Match Paid Time Off, Vacation, and Holiday Pay Flexible Spending Accounts & Identity Theft Protection Disability & Supplemental Life Insurance Employee Assistance Program Incredible Marriott Hotel & Discounts across the TPG portfolio. Growth opportunities and a fun, supportive team culture Part-Time Benefits Also Available! At Renaissance Boca Raton, we celebrate individuality, creativity, and connection. We're not just checking guests in-we're inviting them to discover something unexpected, and you're the one who makes it possible. Apply now and start your next chapter with Renaissance-where your personality is your power. Boca Renaissance is a franchise of Marriott International. We are an equal opportunity employer. EEO/VET/DISABLED.

Be the Spark at the Start of Every Guest Journey. Join Renaissance Boca Raton as a Front Desk Agent. At Renaissance Hotels, we believe every guest should feel like they've arrived somewhere extraordinary-and it starts with you. As a Front Desk Agent, you're more than a friendly face at the front-you're a trusted guide, a resource, and a part of the discovery experience. You're the person guests count on for first impressions and lasting memories. If you thrive in a fast-paced environment, love connecting with people, and have a flair for making others feel welcome, this is your chance to be part of something bold and meaningful. What You'll Be Doing: Warm Welcomes & Thoughtful Departures Greet every guest with warmth, professionalism, and a sense of genuine hospitality Manage the check-in and check-out process with accuracy and efficiency Provide personalized information about the hotel, local attractions, and must-see hidden gems Communication That Connects Answer phones and emails promptly and with clarity Route inquiries and assist with guest needs or requests with care and urgency Reservation & Guest Management Handle bookings, modifications, and cancellations with confidence Ensure accuracy in our reservation system and support smooth room assignments Deliver Memorable Guest Experiences Assist with special requests, room changes, and amenity needs Resolve guest concerns with professionalism and empathy-your follow-through makes all the difference Administrative Excellence Keep the front desk organized and running smoothly Manage cash transactions, reconcile payments, and follow all security protocols Monitor access and collaborate with security as needed to ensure guest safety Be a Team Player Work closely with housekeeping, engineering, and hotel leadership to ensure seamless operations Stay cool under pressure and juggle multiple responsibilities without missing a beat What You Bring: High school diploma or equivalent Previous experience in hospitality, guest service, or front desk operations is a plus Excellent communication skills, both written and verbal Basic computer skills and comfort with reservation or hotel systems (training provided) experience with FSPMS is highly preferred Ability to stay calm, friendly, and efficient in high-pressure situations A genuine love for people and a passion for great service Able to stand for long periods of time Flexible schedule to include varying weekends and holidays Why You'll Love Being Here: Full-Time Benefits Include: Health, Dental & Vision Insurance 401(k) with Company Match Paid Time Off, Vacation, and Holiday Pay Flexible Spending Accounts & Identity Theft Protection Disability & Supplemental Life Insurance Employee Assistance Program Incredible Marriott Hotel & Discounts across the TPG portfolio. Growth opportunities and a fun, supportive team culture Part-Time Benefits Also Available! At Renaissance Boca Raton, we celebrate individuality, creativity, and connection. We're not just checking guests in-we're inviting them to discover something unexpected, and you're the one who makes it possible. Apply now and start your next chapter with Renaissance-where your personality is your power. Boca Renaissance is a franchise of Marriott International. We are an equal opportunity employer. EEO/VET/DISABLED.

We are looking for an experienced Front Desk Agent to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times' Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you're ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you! Qualifications High School Diploma or GED/equivalent required, Ability to obtain and maintain a Tribal Gaming License Hotel/Front Desk experience required One-year computer, cash handling, and guest service experience. OPERA system experience highly preferred. Excellent communication Skills and friendly, outgoing personality required Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively communicate and present information in both one on one and group settings to guests, staff, and other employees of the resort. English required, bilingual preferred. Must be able to communicate effectively with guests, team members and management in English Ability to calculate figures and amounts such as discount, commissions, and percentages. Ability to make decisions and apply commonsense understanding to give and carry out instructions in written, oral, or diagram form. Ability to deal with problems involving concrete variables in standardized situations and in stressful conditions. Be able to work indoors and be exposed to various environmental contaminants including smoke Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner Must be able to address stressful situations with clients with dignity and the utmost tact and politeness Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods. Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company's standards, work requirements and rules of conduct. Responsibilities The Front Desk Agent is responsible for the professional, efficient operation of the reception desk. The primary objective is providing overall care, hospitality, and outstanding guest service resulting in consistent guest satisfaction. Adhere to the Miccosukee Service Expectations and ensure team compliance Maintain a professional appearance and always be punctual, courteous, friendly, and helpful and articulate to our internal and external guest. Must have complete knowledge of guest room inventory and all hotel facilities. Ability to perform fast, efficient, friendly check ins and outs, including handling and maintaining a cash bank, posting charges and auditing day's work. Adhere to all company credit policies to ensure all revenue expected will be received. Full understanding of credit systems to ensure correct handling of credit card and check transactions. Ensure a sales attitude is adopted at all times, providing a maximization of rooms sales and revenue for the hotel. Thorough knowledge of hotel rates including wholesalers and packages. Up to date knowledge on all promotions and guest programs. Adhere to preset availability and rate controls. Complete understanding of market and segment mix. Good communication skills are mandatory in order to handle guest inquires and complaints as well as maintaining a high level of understanding between other hotel departments. Excellent telephone skills with the ability to promote and inform guests of hotel services as well as answer questions or handle complaints. Have full knowledge of Front Desk reports necessary to plan the day. Ensure packages and messages are delivered in a timely manner. Familiarity with Guest and department emergency procedures. Ensure the highest possible level of guest service is maintained. Complete understanding of details involved for White, Black, and Red card members. Responsible for accurate work; modifying guest information, confirmation of rate and departure dates and number of guests to eliminate errors and rebates. Full understanding of guest and house bank safe deposit procedure. Ensure supervisor and Front Office Manager is kept informed of all developments within the department by proper use of department log books and monthly/daily communication meetings. Must be flexible to work varying shifts. Consistent and regular attendance is an essential function of this job Performs other related duties as assigned The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.

Bring your dog to work? That's right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Front Desk Coordinator. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus! What we offer: Let's look at what Dogtopia does for you! • It's always bring your dog to work day! • Education in basic dog obedience and training • Fun, dynamic team culture with more than 60 locations • Career progression based on performance • Additional certification programs available • Competitive wages with flexibility in scheduling • Learn key skills related to customer service, teamwork, or even sales! Now that we have the fun out of the way let's get into what you can offer us. • Day to day Duties o Data entry o Creating Pet Parent Charts o Greeting EVERYONE that walks in or out of Dogtopia! o Understanding Dogtopia's retail items o Understanding our Dogtopia-isms The rules by which we, as Dogtopians live by are: We LOVE life unconditionally like a dog. We STAY loyal to our pack. We CHASE the absolute highest standards of safety. We PLAY to our fullest potential. We TREAT every day like It's the Most Exciting Day Ever! • Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete o Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning standards. o Inventory management of cleaning, dog and First Aid supplies. o Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues. • Customer Service and Presentation o Maintains a neat and organized Front Desk team and area at all times. o Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards. o Answer phones, e-mails and questions from pet parents o Strive for high customer review ratings! o ENJOY your team! GROW your team! And PLAY to your fullest potential As the Front Desk Coordinator you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: ******************************************* Job Types: Full-time, Part-time Ability to commute/relocate. Work Location: In person

The Wurzak Hotel Group is looking to add an upbeat Front Desk Agent / Guest Service Representative to their team to manage all aspects of hotel guest's accommodation within the Dalmar & Element hotel in downtown Fort Lauderdale, FL. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. General Requirements Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate. Maintain updated records of bookings and payments Operates telephone equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests to provide timely and efficient service. Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. Promptly responds to guest requests and escalates guest concerns or inquiries to the appropriate leader or department for quick resolutions. Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. May control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management. Education and Experience Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role Experience with hotel reservations software, Lightspeed & EMPOWER GXP Customer service experience Excellent communication and organizational skills Our Perks Competitive Salary Paid Time Off Medical, Dental, Vision health insurance Robust supplemental insurance for Life, AD&D, Pets, legal and more Wellness programs for mental, physical, and financial wellness Hotel and travel discounts Generous retirement/401k benefits Education and professional development Complimentary employee meals Who We Are Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG's core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests. WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region's top hospitality companies. WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone's race, gender, disability, or any other basis protected under federal, state, or local laws. EEO m/f/d/h

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty, and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. Your job requires providing management and related services consistent with your position for The Colony Palm Beach in Palm Beach, Florida, for The Hedges Inn in East Hampton, New York, and for any and all future projects in which the Wetenhall family engages during your employment, as needed. Please note that your job responsibilities are not limited to those contained in your written job description, and may encompass additional tasks or responsibilities consistent with your position. Your current compensation package encompasses and accounts for all such job responsibilities at all locations. For more information visit ***************************** The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. Job Overview: Greet and welcome guests, assist, and provide directions and information to guests and visitors. Register guests, manage reservations and provide information about rooms, rates and the property and amenities. Coordinate all guest requests for special arrangements or services, courteously and efficiently. Escort V.I.P.'s to assigned guest rooms, informing guests of services, features and room amenities. Attend to immediate needs of guests upon arrival and follow through throughout stay. Check Front Office accounting records for accuracy and, on a daily basis, summarize and compile information for the hotel's financial records. Essential Job Functions: Welcome guests upon their arrival and assign rooms. Meet and exceed guests' expectations by anticipating the services they might require. Perform all check-in and check-out tasks. Manage online and phone reservations. Inform guests about payment methods and verify their credit card data. Register guests collecting necessary information. Maintain complete knowledge of: All hotel features/services, hours of operation. All hotel restaurant food concepts, menu price range, dress code and ambiance. All hotel room types, number/names, layout, appointments, amenities and locations. All hotel room rates, special packages and promotions. Daily house count and expected arrivals/departures (particularly V.I.P.s). Scheduled daily group activities, names and location of meeting/banquet rooms. Local events, attractions, holiday schedules. Maintain complete knowledge and comply with all hotel and departmental policies and procedures. Liaise with housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs. Upsell room types, additional amenities and services, when appropriate. Maintain updated records of bookings and payments. Collect payments, make change. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Obtain department keys and beeper/radio; ensure security of such. Check Front Office accounting records for accuracy and, on a daily basis, summarize and compile information for the hotel's financial records. Tracks room revenue, occupancy rates, and other front office operating statistics. Prepare a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office. Handle end-of-day bookkeeping, auditing and account reconciliation Meet with Supervisor/departing Guest Ambassador to review business status and follow up actions. Access all functions of computer system in accordance with departmental specifications. Set up work station with necessary supplies; maintain cleanliness throughout shift. Legibly complete requisitions for additional supplies/materials and submit to manager. Maintain updated resource materials on all vendors and information to accommodate guest requests. Review designated in-house guest list and be familiar with guests' names and room locations. Answer department telephone within 3 rings, using correct salutations and telephone etiquette. Assist guests with room reservations. Perform pre-arrival calls following departmental standards. Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request. Coordinate guest requests with designated vendors according to departmental standards, to include: Room accommodations Airline reservations, changes, cancellations Transportation from hotel to airport and return Bus/train transportation Limousine reservations Car rentals Car repair and servicing Charter flights/rentals Babysitting services Banking/financial services Business center services/fax or telex services/mailing and delivery services. Interpretation services. Notary services Restaurant reservations, nightclub activities Dry cleaning, laundry, alterations, repairs Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health hotel facilities. Formal wear rentals Flowers Salon appointments Shoe shines Shopping services Movie/theater/attraction tickets Sightseeing tours Medical services Religious services Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes. Legibly document all pertinent information in guest notes. Monitor and update guests notes through the shift. Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. Assist guests in locating and retrieving lost luggage. Distribute all guest and departmental mail. Monitor, send and distribute guest faxes. Inspect blocked V.I.P. rooms, using company procedures a checklist, prior to guest arrival/rectify any deficiencies. Randomly inspect designated rooms weekly and complete necessary documentation. Meet V.I.P.'s upon arrival at the Front Desk and assist with escorting them to their assigned room. Inform guests of hotel services/features and room amenities. Extend assistance before departing. Place orders for amenities and coordinate delivery of amenities to designated guest rooms in accordance with hotel standards. Assist guests in locating and retrieving lost luggage. Distribute all guest and departmental mail. Monitor, send and distribute guest faxes. Assist guests with purchases and selection of retail items. Record and process sales and payments. Monitor and maintain the cleanliness of the lobby and work areas. Take, record and relay message accurately, completely and legibly. Successful completion of the training/certification process. Notifies management of any pertinent information related to shift or guest activities in a timely manner to allow for the appropriate follow-up as required to successfully resolve any guest situations. Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies. Report accidents, injuries, and unsafe work conditions to the supervisor or manager. Handle emergency calls. Remain, at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Ensure that the appropriate level of confidentiality and security for all guest and company information is achieved, aiding in creating a feeling of comfort and confidence for guests. Maintain high standards of personal appearance and grooming, which include wearing proper uniform and a name tag when working. Perform other duties as assigned by supervisor. Secondary Job Functions: Assist Switchboard, Bell Attendants, Valet Attendants, and Reservation Agents as assigned. Provide guest room and hotel tours. Legibly document maintenance needs on work orders and submit to manager. Qualifications: Ability to enforce hotel's standards, policies and procedures with Bell/Valet staff. Ability to input and access data in computer. Ability to focus attention on guest needs, remaining calm and courteous. Ability to promote positive relations with all individuals who approach the Front Desk and by telephone Ability to think clearly, quickly, maintain concentration and make concise decisions. Ability to prioritize, organize and follow up. Ability to focus attention on details. Ability to maintain confidentiality of all guest information and pertinent hotel information. Ability to ensure security of guest room access. Ability to work well under pressure of coordinating guest requests at any given time. Ability to perform job functions with minimal supervision. Ability to exert physical effort in assisting with amenities or transporting items. Ability to work cohesively with other departments and co-workers as part of a team. Education/Experience Requirements: High School Diploma or equivalent. Ability to pleasantly communicate with proper grammar in English. Ability to provide legible communication. Ability to compute basic mathematical calculations. One year experience in a guest service position in a luxury hospitality property. Thorough knowledge of hotel services and amenities. Availability to work holidays, weekends and periods of high demand. Oral Comprehension - demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension - demonstrates understanding of written sentences and paragraphs in work-related documents. Writing - communicates effectively in writing as appropriate for the needs of the audience. Computer Skills - Proficient with Microsoft Office Suite or related software. Excellent guests service skills and passion for hospitality. Excellent telephone etiquette skills. Ability to focus attention on guest needs, remaining calm and courteous at all times. Good knowledge of hotel PMS systems. Good knowledge of local area, services and points of interests. Desirable: College or training in hospitality industry. Certification or previous training in guest relations, liquor, wine and food service. Previous luxury guest service training. Previous administrative and accounting experience. Fluent in a secondary language. Valid driver's license. Good driving record. Physical Requirements: Ability to remain stationary at assigned post for extended periods of time. Ability to work the overnight shift. Continuous movement throughout the hotel front office areas. Ability to use hands to handle, control, or feel objects, tools, or controls. Able to grasp, lift and/or carry, push, pull, or otherwise, move goods weighing a maximum of 30 lbs. on a continuous schedule.