Front Desk Clerk - 4 PM - 12 AM Evening Floater
Front desk clerk job in Austin, TX
Job DescriptionPosition Description: The Front Desk Clerk - (Floaters are required to travel to different properties) , is responsible for the daily operations at supportive housing properties during evenings and weekends. This includes interacting with residents and guests, upholding community policies, customer service, some administrative/receptionist duties, as well as maintaining the safety of the community. The Front Desk Clerk represents Foundation Communities and is responsible for the property while on duty. This is an entry-level to mid-level position with opportunity for growth and development. Shifts depend on the need at various locations. The position is also able to pick up extra hours when available.
Work Schedule: Part-Time 4 PM - 12 AM
Primary Duties/ Responsibilities
Fulfill office administrative and receptionist functions: answer phones, respond to property inquiries, respond to emails, etc.
Provide excellent customer service to resident population
Interact with residents to communicate rules as outlined in the lease and community policies
Respond to resident problems and emergencies as appropriate
Respond to emergency situations and contact appropriate authorities as needed
Prepare documentation such as incident reports and shift reports as needed
Monitor sign-in/sign-out process and verify photo identification for all guests
Input work orders as needed for unit repairs and other general needs
Monitor video surveillance system and report unusual activity
Ensure confidentiality of all resident records and information
Minimum Requirements
High school diploma or GED
Must have reliable, dependable transportation in working condition
Exceptional interpersonal skills, time management and human relation skills
Ability to exercise good judgment and self-control
A demonstrated ability to deal with residents, site personnel, volunteers, peers, and supervisors
Enthusiasm, good attitude, trustworthiness, personal integrity and honesty
Must be able to use a computer and cell phone
Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication. Must speak and write in English.
Preferred Requirements
Bilingual (English, and Spanish, and/or Arabic, and/or Pashto)
Working Conditions
An occupational exposure to blood or other potentially infectious materials can be expected. May be asked to clean up bodily fluids with appropriate training and personal protective equipment provided.
Physical Requirements
Must be able to be in a sitting position for long periods of time, using a computer. Must be able to perform several rounds at the property. Must be able to walk up and down multiple flights of stairs daily. Must be able to lift up to ~30 pounds at a time.
Compensation
$18.56 /hour
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
Foundation Communities provides an excellent benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.
Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.
Front Desk Agent
Front desk clerk job in Austin, TX
About Us
At Sphirea Plus, we believe that every guest interaction is an opportunity to create a lasting impression. We are a distinguished name in the hospitality industry, known for our refined approach, attention to detail, and commitment to excellence. Our mission is to elevate the guest experience through professionalism, warmth, and seamless service.
Job Description
We are seeking a Front Desk Agent who embodies professionalism, confidence, and genuine hospitality. The ideal candidate will play a key role in ensuring an exceptional guest experience from the moment of arrival to departure, handling all interactions with courtesy, accuracy, and efficiency.
Responsibilities
Greet and welcome guests, ensuring a positive first impression.
Manage check-in and check-out procedures efficiently and accurately.
Handle guest inquiries, reservations, and room assignments.
Maintain a calm and professional demeanor under all circumstances.
Collaborate with other departments to ensure guest satisfaction and smooth operations.
Uphold Sphirea Plus standards of elegance, service, and discretion at all times.
Qualifications
Qualifications
Strong communication and organizational skills.
A professional, polished, and customer-oriented approach.
Ability to handle multiple tasks with attention to detail.
Excellent problem-solving abilities and a proactive attitude.
Proficiency in English; additional languages are a plus.
Additional Information
Benefits
Competitive annual salary ($50,000 - $55,000).
Opportunities for professional growth and career development.
Supportive and refined work environment.
Skill-building and continuous learning opportunities.
Full-time, stable position with advancement potential.
Data Solutions & Enablement Associate
Front desk clerk job in Austin, TX
Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.
An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!
The Difference You Make:
We are looking for a Data Solutions & Enablement Associate professional to join our team and help unlock the power of data to drive smarter decisions. In this role, you will build and enhance data solutions for analysis and reporting, measure the impact of business tests, and design automation that streamlines processes. Your work will directly support better insights, faster decision-making, and improved efficiency across the organization. This is an opportunity to make a meaningful impact by enabling smarter, data-driven decisions. You'll work with a collaborative team that values innovation, continuous learning, and efficiency. If you enjoy turning data into actionable insights and solutions, we'd love to have you on board.
* Develop and maintain data pipelines, reports, and dashboards to support business analysis.
* Design and manage champion/challenger testing to evaluate strategies and optimize performance.
* Automate recurring data processes to improve speed, accuracy, and efficiency.
* Partner with business teams to translate questions into clear analytical approaches.
* Ensure data accuracy, integrity, and accessibility for reporting and decision-making.
* Monitor and track the performance of implemented solutions, identifying opportunities for improvements.
What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Bachelor's Degree or equivalent work experience: Computer Science, Management Information Systems or equivalent field. - Required.
* 6+ years of experience in data analytics, business intelligence, or a related field.-Required
* Proficiency in SQL and experience working with relational databases.
* Hands-on experience with data visualization tools (e.g., Tableau, Power BI, Looker).
* Strong analytical skills and ability to design and interpret A/B or champion/challenger tests.
* Experience with process automation tools or scripting (e.g., Python, R, Alteryx).
* Clear communication skills to explain technical findings to non-technical stakeholders.
Certifications:
* No Certifications listed for this job.
It Would Be Nice For You To Have:
* Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
* Experience in Microsoft Office products.
* Familiarity with cloud data platforms (e.g., Snowflake, BigQuery, AWS).
* Experience in financial services, marketing analytics, or operations optimization.
* Background in statistical modeling or machine learning.
What Else You Need To Know:
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range
Minimum:
$78,750.00 USD
Maximum:
$130,000.00 USD
Link to Santander Benefits:
Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture:
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement:
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions:
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights:
This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next:
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ****************** to discuss your needs.
Auto-ApplyEvening Front Desk Agent| Cambria Austin Airport
Front desk clerk job in Austin, TX
All Candidates Must Be 21 Years Of Age And Have A Valid Driver License. Previous Hotel Front Desk And/Or Night Audit Experience Preferred.
Requires Occasional Shuttle Driving
Shifts vary depending on the needs of the hotel but all candidates must be willing to work at least two (2) Night Audit shifts per week.
Summary of Essential Job Functions
Approach each guest interaction with the mindset of exceeding guest expectations.
Driving the hotel shuttle as necessary or required.
Embrace the Cambria culture personifying it in daily interactions with guests and co-workers alike. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as restaurant, fitness center and pool hours, and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including number of guests, all adult guest names, address, phone number, email address and room rate.
Help create an energized environment as a participating member of the Front Desk team. Embrace the Sheraton culture, striving to exceed guest expectations at every opportunity.
Promote the guest loyalty program providing recognition and benefits to all present members. Describe member benefits to non-members with the goal of enrollment.
Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide room keys and hotel information to guests.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record forms of payment. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Input messages and guest requests into the computer.
Retrieve messages and communicate the content to the guest as appropriate. Issue luggage claims and store/retrieve luggage as requested. Issue mail, small packages and facsimiles for customers as requested.
Close guest accounts at time of check-out and ascertain satisfaction. In the event of dissatisfaction, negotiate service recovery.
Resolve guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as insufficient heating or air conditioning, cleanliness, and service, etc.
Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Do your part to assure the cleanliness and conditions of the lobby by straightening up after guests. Responsible for communicating larger issues to Housekeeping and Engineering for immediate attention.
When necessary, assist the AM Comp Ambassador with the duties of the morning breakfast including set up, food monitoring, cleaning tables, and breaking down the breakfast.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Abilities Required
Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Must be willing to drive the hotel shuttle as necessary or required
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout the front office and continuously perform essential job functions.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons.
Must be able to stand and exert well-paced ability for up to 4-hours in length at a time. Ability to spend extended lengths of time viewing a computer screen.
Must be able to lift up to 15-lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
FT - Front Desk /Garage Attendant - Downtown Austin
Front desk clerk job in Austin, TX
SCHEDULE: Full Time: Saturday and Sunday 10:00 am - 10:00 pm | Thursday and Friday 3:00 pm - 11:00 pm
SALARY: $18.50 - $19.50
MUST HAVE A VALID DRIVER'S LICENSE
ABOUT US
Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy.
ABOUT THE ROLE
The Garage Concierge main objective is to ensure residents and vendors can operate within the garage and its various spaces in a safe and efficient manner, while providing excellent hands-on customer service experience.
WHAT YOU'LL DO
Operates, parks and retrieves vehicles of residents and guests.
Ensures visitor parking spaces are being utilized appropriately.
Operates elevator for residents and guests entering and leaving the building.
Assists residents/guests with packages, groceries, and other articles as required.
Checks in/out vendors and provides instructions and guidelines for their operation.
Maintains waste receptacles, including breakdown of boxes and transporting bins between designated areas.
Monitors security cameras and resolves and/or reports issues as needed.
Accomplishes tasks outlined on the garage attendant list on a continuing basis.
Requirements
Must possess current US driver's license
Experience working as Concierge/Front desk at Hotel/Residential settings.
Strong customer service, communication, and interpersonal skills are required.
Effective written and verbal communicator. Multiple language fluency is desirable.
Able to operate a computer and be proficient in working knowledge of MS Office Programs (Office, Word, Excel) and e-mail.
Able to operate standard office equipment, including fax machine, copier, telephone, etc.
Able to be flexible and adapt to changing environments, make decisions in stressful situations and prioritize and reprioritize tasks and projects.
Highly motivated and able to work independently
Performs other duties and responsibilities consistent with the position as assigned by the General Manager, Assistant General Manager, or Lead Concierge.
PHYSICAL DEMANDS
Physical demands include the ability to lift 30-50lbs.
Ability to actively stand, walk, lift, and carry for extended periods of time.
Ability to work at a personal computer, as well as talking on the phone, for extended periods of time.
Ability to navigate the building quickly and easily as required to meet job functions.
Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately.
Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building,
Ability to respond to emergencies promptly.
Communicate, receive, and exchange ideas and information using both spoken and written word.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
Medical
Dental
Vision
Short term disability (STD)
Long term disability (LTD)
Employee assistance program (EAP)
Identity theft protection
Pet insurance
Retirement
Paid Time Off (PTO)
Auto-ApplyFront Desk Agent - weekly pay
Front desk clerk job in Austin, TX
[For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.]
APPLY HERE- *******************************************************************************************************************
We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Making eye contact and being welcoming are essential! Pay is $18.00 per hour for part-time shifts.
WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.
A typical day at one of our front desks
As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls/requests and package/food deliveries.
Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation.
Here are just a few other responsibilities you will have throughout your day:
You will ensure a smooth operation and service experience by effectively communicating with each of your team members, property management, and residents/guests.
Follow property-specific systems to receive and sign for deliveries, ensuring efficient delivery to residents.
Facilitate contractor arrivals and departures, as well as realtor, potential home buyer/renter visits.
Advise and remind residents and guests of any appropriate rules and regulations established by the property management.
Follow all property procedures for resident, guest, and vendor access.
Promptly answer and complete all resident requests, phone calls, questions, or concerns.
Look sharp in your supplied uniform.
Enjoy interacting with the residents.
APPLY HERE- *******************************************************************************************************************
Check out our website at nfcam.com and join our Social Networks:
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https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal
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Benefits
Weekly Pay!
Paid training.
A long list of discounts and benefits is available to all employees.
Cellphone and other reimbursements for some applicable positions.
State-required healthcare benefits are available to qualifying employees in applicable areas.
Medical, Dental, and Vision Coverage available to qualifying employees in applicable areas.
Start earning generous paid time off as of your first day.
Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
Short-Term Disability Income is offered to qualifying employees in applicable areas.
These are the qualities we're looking for in this position-
Front Desk Experience
Hospitality
Outgoing Personality
Teamwork
Ability To Multitask
Flexibility
Detail-Oriented
Proactive
We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.
#ZR
Hotel Front Desk Agent - Full Time
Front desk clerk job in Austin, TX
Hotel Front Desk Agent
Mic check 1-2. Calling all customer service rockstars! We want to talk to you if you love having fun and interacting with guests, have a positive and welcoming demeanor that makes guests feel comfortable and at home.
If you are missing a few skills or qualifications, no problem! We value potential and invest in training those with the right attitude and desire to excel.
Skills can be learned, but passion can't be taught. If you believe in platinum service and thrive on exceeding guests expectations, we want to talk to you, apply today!
About Us: What is Platinum Service? It's our promise to do unto others better than they could have ever imagined. At Pathfinder Hospitality, hospitality is not just in our name, it is in our DNA. We live, breathe, and even dream Platinum Service. Heck, even the pineapples we wear on our lapels have gone platinum!
Culture and Values: We continuously break the mold, always going above and beyond to create memorable experiences for our employees and guests through our commitment to our purpose - providing platinum service to our guests.
We have an infinite mindset. We want to have such a strong culture and deep sense of purpose that Pathfinder far outlasts its founders and processes, decades after we are gone. Our core values are our guiding principles.
Accountability: We honor our commitments and each other with reliability and responsibility.
Collaboration: Everyone's thoughts and opinions are important.
Empowerment: We learn from our successes and failures and strive to evolve as we grow.
Engagement - We are ambassadors in all aspects of our industry through advocacy.
Innovation: We use creativity to turn the Ordinary into Extraordinary
Integrity: We honor our promises and fulfill our commitments.
Passion: We thrive because of our heartfelt commitment to unrivaled hospitality
Transparency: We openly share successes and failures. We are accountable in all our business practices.
If you believe in and are passionate about our culture and values, have a strong work ethic, and have a passion for providing platinum service, we want to talk to you, apply today!
Minimum Qualifications:
Customer service experience is essential. Hotel front desk experience is a plus, but not required.
Fluency in multiple languages such as Spanish and English is a plus, but not required.
Excellent communication and interpersonal skills with a positive and friendly attitude.
Strong problem-solving skills and ability to multitask.
Proficiency in computer skills.
Knowledge of the local area is helpful.
Ability to work weekends and holidays.
Must be available to work first or second shift as scheduled, five days per week
Comfortable assisting in hotel sales and marketing efforts, contributing to enhanced brand awareness and increased sales.
Responsibilities: This list is not a comprehensive list of all duties and responsibilities associated with this position. Other duties and responsibilities may be assigned as needed.
Serve as a hotel brand ambassador: you will embody the hotel's values and personality in every interaction, creating a positive and memorable guest experience. Additionally, you will utilize our company social media platforms and opportunities through guest interactions to effectively market and promote the hotel's offerings, contributing to enhanced brand awareness and increased sales.
Warmly greet guests at check-in and check-out, creating a remarkable guest experience.
Process guest payments and reservations, and go the extra mile to deliver exceptional platinum service, anticipating guest needs and exceeding expectations.
Respond to guest inquiries and resolve concerns promptly, ensuring their satisfaction through proactive problem-solving.
Maintain accurate guest registration records and room assignments, guaranteeing smooth hotel operations.
Promote and upsell hotel rooms and amenities confidently, exceeding revenue targets through persuasive communication.
Maintain a professional appearance, reflecting the hotel's brand and setting a positive tone for guest interactions.
Contribute to a friendly and supportive team environment, fostering collaboration and a passion for exceeding guest expectations.
Compensation/Pay: $16
We believe in Platinum Service for our guests and associates alike. In service of that, here are some of the ways we take care of our full-time and part-time associates:
8 paid holidays, flexible PTO and Vacation
Birthday Pay
Additional paid time off for Community Involvement
Health Insurance
IRA Match Program
Mental Health & Wellness Program including a Life Coach
Employee Development Program
Discounted hotel stays for brands within our portfolio
Front Desk Agent - Hyatt Place Austin Airport - Austin, TX
Front desk clerk job in Austin, TX
Job Description
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Hyatt Place Austin Airport in Austin, TX.
Job Purpose:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Promptly respond to and resolve guest complaints
Answer telephone promptly and properly being polite, courteous, and friendly
Be friendly, thorough, accurate and efficient in taking reservations
Be friendly, thorough, accurate and efficient in performing Check-ins
Be friendly, thorough, accurate and efficient in performing Check-outs
(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner
Assist guests with luggage upon their arrival to and departure from the hotel
Use the guests' names
Be knowledgeable and helpful about the local area, the hotel and hotel services
Handle messages, wake-up calls, mail, and faxes properly
Assist guests' with laundry/dry cleaning needs
Know of incoming VIPs
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manger.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not
limited to those contained in the associate handbook.
Safety and Security Skills
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Have full understanding of franchise honors program
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
Verifies all information on reservations check-in; name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash banks
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
Report potential sales contacts to the sales department protection of guests' room numbers.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel
environmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 15 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment
Other:
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Team Driven and Values Based Culture
Medical/Dental/Vision
Vacation & Holiday Pay
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
401(k)
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Life insurance
Parental leave
Referral program
Hourly Rate: $16.00
Front Desk at Day Spa - part time
Front desk clerk job in Austin, TX
Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.
Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!
We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!
Responsibilities:
Meet membership sales goals
Detailed knowledge of the menu of services - don't worry, we'll train you!
Have excellent customer service to members and guests, while building relationships that last
Capable of working flexible hours
Effectively communicate sales, promotions, and service options with clients
Uphold spa cleanliness standards
Bring a positive and energetic attitude
Answer phones, schedule appointments, and file documents
Perform various other duties as assigned
What's in it for you?
Competitive Compensation - hourly wage PLUS commissions.
Contests - do you want to put your sales skills to the test? See what we have in store!
Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
Ongoing Training - We are ALWAYS learning and improving.
Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards?
Qualifications:
Having a high school diploma or equivalent is required
be 18 years old or older
be exceptionally organized and have great attention to detail
be a strong team player with the ability to work independently with minimal supervision
Benefits We Offer:
Medical/Dental/Vision
401K
Supplemental Insurance
Paid Vacation
Free Training
Discounts on products and services
Flexible schedules
Energetic and supportive family environment
Competitive wages and multiple avenues for increased pay
Compensation: $12.00 - $15.00 per hour
At Hand and Stone, Opportunity Knocks.
Over 450 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Auto-ApplyFront Desk Agent (Temporary) - Soho House Austin
Front desk clerk job in Austin, TX
The role… is temporary. (6 month assignment). At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace.
A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.
Main Duties
* Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property
* Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
* Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
* Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
* Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
* Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
* Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
* Team player with general phone etiquette and participate in Daily Shift briefings.
Required Skills/Qualifications
* At least 1 year of similar role or customer service / facing role
* Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
* Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
* Problem solving skills and bring conflict resolution to any anticipated or current matter
* Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
* Strong communication skills and ability to understand and follow written and verbal instructions
* Flexible schedule and ability to work nights, weekends and holiday's (as needed)
Physical Requirements
* Must be able to seize, grasp, turn and hold objects with hands.
* Must be able to work on your feet for at least 8 hours.
* Fast paced movements are required to go from one part of the club to others.
* Must be able to move, pull, carry or lift at least 40 pounds.
* Occasionally kneel, bend, crouch and climb as required.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
* Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
* Paid Time Off: Full- Time Employees have sick day's + vacation days
* Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
* Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
* Learning & Development: An extensive range of internally and externally run courses are available for all employees.
* Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
* Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
* Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
Auto-ApplyFront Desk Agent - DoubleTree by Hilton University Area
Front desk clerk job in Austin, TX
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Front Desk Agent (Seasonal) - Soho House Austin
Front desk clerk job in Austin, TX
The role… is temporary. (6 month assignment).
At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace.
A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments.
Main Duties
Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property
Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel)
Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily
Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe
Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience
Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
Team player with general phone etiquette and participate in Daily Shift briefings.
Required Skills/Qualifications
At least 1 year of similar role or customer service / facing role
Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.
Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
Problem solving skills and bring conflict resolution to any anticipated or current matter
Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
Strong communication skills and ability to understand and follow written and verbal instructions
Flexible schedule and ability to work nights, weekends and holiday's (as needed)
Physical Requirements
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to work on your feet for at least 8 hours.
Fast paced movements are required to go from one part of the club to others.
Must be able to move, pull, carry or lift at least 40 pounds.
Occasionally kneel, bend, crouch and climb as required.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
Paid Time Off: Full- Time Employees have sick day's + vacation days
Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development: An extensive range of internally and externally run courses are available for all employees.
Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
Auto-ApplyFront Desk Agent
Front desk clerk job in Austin, TX
Sincere Hospitality is actively hiring for a Front Desk Agent
Who we are
Sincere Hospitality is a
brand new
management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve.
Who you are
Do you find it easy to be sincere? Do you understand the importance of a great first impression? Do you enjoy making others smile? If you relate to any of these qualities, this could be the fulfilling job you are looking for!
Benefits
We are proud to offer competitive wages and the following benefits for full-time and part-time employees:
Vacation and Paid Time Off
Hotel discounts at brand properties
Holiday Pay for worked holidays
Birthday Pay: A full paid day on your birthday!
Referral bonuses
Job Summary
As a pivotal member of the hotel, the Front Desk Agent is instrumental in shaping the guest experience. Your responsibilities encompass not only administrative tasks but also embody the first point of contact for guests, setting the tone for their stay. In addition, this individual shall be well-versed on hotel-brand standards, guest expectations and local area. This position reports to the Front Desk Supervisor and General Manager.
Your day-to-day
The Essential Functions and Job Responsibilities for this position make up your day-to-day. They include the following tasks below.
Essential Functions
Warmly and professionally welcomes all guests and ensure quality check-in and checkout experience.
Handles confidential information, including guest records, with a high degree of integrity.
Answers and routes calls, emails, and in-person inquires as appropriate; takes guest messages with accuracy.
Responsible for cash drawer contents and transactions during shift.
Maintains and updates accurate records using the hotel's systems, such as the PMS system.
Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
Ensures common areas/entryway/front desk/lobby is clean, neat and orderly.
Job Responsibilities
Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.
Seek feedback from guests to identify areas for improvement and relay compliments to the team.
Manage reservations, cancellations, and room assignments to optimize occupancy.
Ensures reservation and billing accuracy.
Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties.
Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations.
Collaborate with team members to find solutions and prevent recurring problems.
Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies.
Escalate complex issues to the appropriate supervisor or department when necessary.
Qualifications
High School Diploma or GED
Proficiency in Microsoft Office programs
Must be available to work morning and evening shifts
Must be available to work on weekends & holidays
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand for an entire shift or for an extended amount of time; use hands to feel or handle and reach with hands and arms.
The employee is frequently required to walk, bend, sit, climb, or balance, kneel, crouch, or crawl and talk or hear.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Disclaimer: This job description is not designed to be a comprehensive list. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All other tasks must be performed as assigned or required.
Sincere Hospitality is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Full time Front Desk Agent - Hampton Inn by Hilton Austin-Oak Hill
Front desk clerk job in Austin, TX
Job Description
Who this job will appeal to
A team player with a great with a smile and who absolutely LOVES people!
What you will be doing
You will help to create an Excellent and Memorable stay for our guests by Welcoming and serving each guest with exceptional service either in person or by phone and ensuring that guests are checked in and out in a friendly and timely manner.
Requirements
Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: regularly required to talk, hear and interact with guests. Frequently is required to use hands and fingers to handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 10 pounds, and stand for long periods of time.
Education & Experience
High school diploma or general education degree (GED); or equivalent combination of education and experience.
Hotel Experience Preferred
Benefits
Medical / Dental / Vision
PTO
Bonus Opportunities
Hotel Discounts
Competitive Pay
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability
Front Desk Agent
Front desk clerk job in Austin, TX
Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.
Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.
Job Description
Omni Hotels & Resorts is seeking a full-time Front Desk Agent, including a $500 Sign-On Bonus, for the beautiful Barton Creek Resort & Spa!
If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we are
ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024
Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.
Responsibilities
Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Issue safe deposit boxes to guests and ensure security of key
Monitor, send and distribute guest faxes
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Qualifications
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience
Previous hotel front desk experience is strongly preferred
Previous cashiering experience is preferred
Fluency in a foreign language is preferred
Previous guest relations training is preferred
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com
Auto-ApplyFront Desk
Front desk clerk job in Austin, TX
Job DescriptionDescription:
Greet patients and visitors with professionalism and warmth
Check-in and check-out patients, ensuring all demographic, insurance, and consent information is complete and accurate
Schedule, reschedule, and confirm appointments for multiple providers across different clinic locations
Verify insurance benefits and collect copays or balances at the time of service
Answer multi-line phone system promptly and direct calls or take messages appropriately
Respond to patient inquiries via phone, portal, or in person in a timely and courteous manner
Manage new patient paperwork - including electronic form distribution, collection, and completion tracking
Assist with medical records requests, faxing, and scanning documentation into the EMR
Work closely with clinical and billing teams to ensure smooth patient flow and support
Follow HIPAA and OSHA guidelines to maintain a safe and confidential patient environment
Maintain front office cleanliness and inventory of office supplies
Support additional administrative tasks as assigned by management
Requirements:
High school diploma or equivalent required; Associate's degree or relevant certification preferred
Minimum of 1 year of front desk or medical office experience (pain management or specialty care preferred)
Familiarity with electronic medical records (ECW/Healow a plus)
Strong understanding of insurance verification and basic billing practices
Excellent verbal and written communication skills
Strong multitasking abilities and attention to detail
Compassionate, patient-focused attitude with a team player mindset
Bilingual (English/Spanish) is a plus
Front Desk Agent
Front desk clerk job in Austin, TX
Hire Up Staffing is partnering with a well-established hotel in South Austin to find a professional, customer-service-driven Front Desk Agent. This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys creating a warm, welcoming experience for guests.
Responsibilities:
Greet guests with a positive, friendly attitude and provide exceptional customer service
Check guests in and out efficiently and accurately
Manage reservations, cancellations, and modifications
Handle guest inquiries, concerns, and requests with professionalism
Operate the hotel's property management system (PMS)
Process payments and maintain accurate records
Coordinate with housekeeping and maintenance teams as needed
Maintain a clean and organized front desk area
Uphold hotel policies, procedures, and brand standards
Qualifications:
Previous front desk or hotel customer service experience preferred
Strong communication and interpersonal skills
Ability to multitask and stay calm under pressure
Proficient with computers and hotel PMS software (training provided if needed)
Reliable, punctual, and professional appearance
Ability to work a flexible schedule, including weekends and holidays
Schedule:
Full-time, various shifts available
Front Desk Agent
Front desk clerk job in Buda, TX
We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.
Compensation: $13- $15
Key Responsibilities:
Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
Handle guest requests and complaints promptly and professionally.
Manage cash drawer and process payments (room charges, cash, debit, or credit).
Keep the front desk area and lobby clean and organized.
Coordinate with housekeeping to ensure room readiness for guests.
Provide guests with directions and information about the property and local attractions.
Answer guest calls, messages, and process requests or concerns.
Run daily reports and ensure the accuracy of information.
Assist guests with special requests and ensure their satisfaction.
Follow all company policies, and safety procedures, and maintain confidentiality of guest information.
Requirements:
High school diploma or equivalent.
Strong communication and customer service skills.
Ability to work independently and handle stressful situations.
Proficiency in Windows operating systems and office software.
Ability to work well with others and develop positive working relationships.
Ability to lift to 50 pounds occasionally and 10 pounds frequently.
Auto-ApplyFront Desk Agent (Hotel Experience Required)
Front desk clerk job in Buda, TX
Studio 6 is strategically positioned between the upper end of the economy extended stay and lower end of the mid-price extended stay segments. The studios feature living areas and fully furnished kitchens along with linens and cookware, at an inclusive, transparent rate, competitive to the economy extended stay tier.
Studio 6's brand marketing strategy, “More in your room, Less on your bill™”, has established a solid value positioning in the segment.
Job Description
The Studio 6 is now accepting applications for the PM/AM front desk position. The successful candidate is highly responsible, dependable, guest service oriented team player, who loves to make people happy. They have good people and communication skills, as well as an ability to work under pressure. They must have high attention to detail. The right candidate will think fast and enjoy a challenge. Previous customer service experience is required. G6 hotel experience is a plus but not mandatory. Please be willing to learn as well as lead.
Qualifications
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone/radio
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly, and make concise decisions
Ability to prioritize, organize, and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience
Previous hotel front desk experience is strongly preferred
Previous cashiering experience is preferred
Fluency in a foreign language is preferred
Previous guest relations training is preferred
Must be able to work a flexible schedule, including evenings, weekends, and occasional holidays
Must be able to stand for up to 8 hours (or an entire shift)
Additional Information
All your information will be kept confidential according to EEO guidelines.
Full time Front Desk Agent - Hampton Inn by Hilton Austin-Oak Hill
Front desk clerk job in Austin, TX
Who this job will appeal to
A team player with a great with a smile and who absolutely LOVES people!
What you will be doing
You will help to create an Excellent and Memorable stay for our guests by Welcoming and serving each guest with exceptional service either in person or by phone and ensuring that guests are checked in and out in a friendly and timely manner.
Requirements
Requirements include basic reading, writing and math skills. May be required to work nights, weekends, and/or holidays. This job requires ability to perform the following: regularly required to talk, hear and interact with guests. Frequently is required to use hands and fingers to handle, or feel objects, tools, or controls. Occasionally required to walk, sit, and reach with hands and arms. Frequently lift and/or move up to 10 pounds, and stand for long periods of time.
Education & Experience
High school diploma or general education degree (GED); or equivalent combination of education and experience.
Hotel Experience Preferred
Benefits
Medical / Dental / Vision
PTO
Bonus Opportunities
Hotel Discounts
Competitive Pay
An Equal Opportunity Employer
We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability