Front desk clerk jobs in McKinney, TX

Department: Escrow Key Title Group DFW is a dynamic and growing escrow company committed to providing exceptional service to our clients. We pride ourselves on our commitment to accuracy, efficiency, and outstanding customer service. Our team is made up of experienced professionals who are passionate about helping people navigate the complexities of real estate transactions. Job Summary: The Receptionist is the first point of contact for our company, providing a welcoming and professional experience for clients, visitors, and employees. This role is crucial in maintaining the smooth operation of our office and ensuring that all interactions reflect our company's commitment to excellence. The ideal candidate will be organized, detail-oriented, and possess excellent communication and interpersonal skills. Responsibilities: Front Desk Management: Greet and welcome clients, visitors, and employees in a professional and friendly manner. Answer and direct incoming phone calls, taking accurate messages and ensuring timely delivery. Maintain a clean, organized, and welcoming reception area and closing rooms. Administrative Support: Provide general administrative and clerical support, including photocopying, scanning, and faxing. Receive, sort, and distribute daily mail and deliveries. Prepare outgoing mail and packages. Assist with scheduling appointments and meetings. Maintain office and kitchen supplies and coordinate with vendors as needed. Refill copier with paper and drink supplies daily. Maintain a clean and organized training room, photo op room, kitchen and work rooms. Client and Escrow Support: Assist escrow officers and other staff members with various tasks, as needed. Interact with clients. Ensure a smooth and efficient workflow within the office. Other Duties: Perform other duties as assigned by management. Qualifications: High school diploma or equivalent required. Experience as a receptionist or administrative role, preferably in a title company, real estate, or legal environment is a plus. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Excellent verbal and written communication skills. Strong organizational and time-management skills. Ability to multitask and prioritize tasks effectively. Detail-oriented with a high degree of accuracy. Ability to maintain confidentiality. Professional appearance and demeanor. Friendly, positive, and customer-service oriented attitude. Experience with title company software (Qualia) is a plus. Skills: Professionalism Customer Service Organization Communication (written and verbal) Time Management Multitasking Attention to Detail Problem-Solving Computer Literacy Benefits Medical insurance Dental insurance Vision insurance Basic Life insurance 401(k) with employer matching Paid Time Off and 13 Company Holidays per year

We are now accepting motivated individuals to join our Front Desk team here at the Tru by Hilton in McKinney,TX!! Full Job Description SUMMARY: Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay. ESSENTIAL DUTIES AND RESPONSIBILITIES: Greets, checks in, and assigns rooms to guests Promptly and effectively deals with guest requests and complaints Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team Assists sales and marketing efforts as directed by General Manager Handles confidential information with high integrity Maintains accurate cash, accounting, and reservation records Responsible for all cash and credit card transactions so that drawers balance at the end of each shift Answers guest inquiries about area attractions, hotel services, directions or reservations Conducts wake up calls as requested Records pertinent guest information and issues in log book for opening managers review Keeps communal areas and lobby clean Assists breakfast hosts in replenishing food or supplies and cleaning as directed Assists with laundry as directed Follows company policies and procedures Other duties as assigned by supervisor or management QUALIFICATIONS : Education/Experience: High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience. Hilton PEP experience preferred. Working Conditions: May be required to work nights, weekends, and holidays. Will be required to work in a fast-paced environment. Job Types: Full-time, Part-time Pay: Based on experience Expected hours: 40 per week Schedule: 8 hour shift Day shift Holidays Monday to Friday Night shift Weekends as needed Experience: Hotel Experience: 1 year (Required) Customer Service: 1 year (Required) Requirements Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like PEP Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Benefits Hilton Employee Discount after 60 days

Job Details Experienced Texican Court - Irving, TX Full Time High School $16.00 - $18.00 Hourly Any Hospitality - HotelDescription Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT! Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Texican Court is located in Irving, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel's are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.. Shift Requirements: 7am-3pm, 3pm-11pm, 12pm-8pm Essential Functions: To be thoroughly acquainted with all check-in procedures and policies. To be thoroughly acquainted with all check-out procedures and policies. Be familiar with guest scenarios. Be familiar with all technical equipment as related to the Front Desk. To be familiar with all hotel facilities. To be familiar with general organization set-up. To be familiar with the inter-relationship between the different departments. Hotel Specific Essential Functions: Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Must have the ability to assimilate complex information, data etc from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Approach all encounters with guests and employees in a friendly, service oriented manner. Maintain regular attendance in compliance with Texican Court standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Comply at all times with Texican Court Standards and regulations to encourage safe and efficient hotel operations. Check guests into or out of hotel. Confirm credit and payment method at check in. Confirm full payment at check out. Log all requests, confirm completion and follow up. Direct guests to daily functions within hotel. Complete bucket check. Review PMS inventory and House Count for availability and rates. Book reservations for day of arrival or future stays. Balance and prepare individual paper work for closing of shift. Balance bank daily. To be thoroughly acquainted with all hotel promotional programs. Run copies and charge guests as needed. Send faxes and charge guests as needed. Run daily arrival report and mark registration cards for special requests. Distribute packages and mail to guest services for delivery or inform guest of receipt. Stock and clean work space for next shift Distribute billing reports to Hotel outlets. Block bus tours and notify housekeeping. Run PBX board as necessary. Load PMS, PBX, PC, Folio as necessary. Other duties as required. Tools and Equipment: Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine. Working Environment: Interior and on occasion exterior of hotel with exposure to weather conditions. Physical Requirements: Standing/Walking: Constantly: At front desk on tile or carpet. Crouching (bend at knees): Frequently. When getting supplies from cabinets, picking things up from the floor, and loading the computer printer with paper. Stooping (bend at waist): Constantly. Getting keys, supplies, and doing paperwork on the front desk. Twisting (knees/waist/neck): Constantly. When working with several people at once; watching for guests; retrieving material. Reaching (overhead/extension): Constantly. Passing materials to guests over the front desk counter. Handling/Grasping: Constantly. Handling telephones, folios, files, fares, supplies, keyboards, grasping pens, telephones, and credit card. Pushing/Pulling: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs. Lifting/Carrying: Average weight frequently 5 lbs. Maximum weight occasionally 20 lbs. Qualifications/Benefits Qualifications: Hotel Operations or Customer Service experience preferred Communicates effectively with others Works productively with a team Effective multitasking skills Composure and patience under pressure Skilled in working with multiple computer programs BENEFITS: Medical, Dental, Life insurance Paid Time Off Paid Community Service Days Click here to learn more Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

APPLY HERE- ******************************************************************************************************************* [For best results, please make sure that your resume is up to date with your current contact information; and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.] The pay is $17.00 per hour for full-time and part-time shifts. APPLY HERE- ******************************************************************************************************************* WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. A typical day at one of our front desks As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls, requests, and package and food deliveries. Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation. Here are just a few other responsibilities you will have throughout your day: You will ensure a smooth operation and service experience by effectively communicating with each of your team members, property management, and residents and guests. Follow property-specific systems to receive and sign for deliveries, ensuring efficient delivery to residents. Facilitate contractor arrivals and departures, as well as visits from realtors, potential home buyers, and renters. Advise and remind residents and guests of any appropriate rules and regulations established by the property management. Follow all property procedures for resident, guest, and vendor access. Promptly answer and complete all resident requests, phone calls, questions, or concerns. Look sharp in your supplied uniform. Enjoy interacting with the residents. We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Making eye contact and being welcoming are essential! Check out our website at nfcam.com and join our Social Networks: ***************************************************** https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal ******************************************************* Benefits Weekly Pay! Paid training. A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements are available for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage is available to qualifying employees in applicable areas. Start earning generous paid time off as of your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-term disability income is offered to qualifying employees in applicable areas. APPLY HERE- ******************************************************************************************************************* We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status. The pay is $17 per hour at the time of this ad. Historically, it pays $17-$18 per hour.

Be the first impression that makes every stay unforgettable. At Aloft Frisco, we create an energetic, fun, and welcoming environment where our guests can connect, relax, and recharge. As part of the Avion Hospitality family, we're looking for a Front Desk Agent who is passionate about delivering exceptional service, thrives in a fast-paced environment, and loves being the person who brightens someone's day from the moment they walk through the door. If you're friendly, proactive, and love solving problems with a smile-this role is for you. What You'll Do Greet and welcome guests with energy and warmth, ensuring a smooth and friendly check-in and check-out experience. Handle guest reservations, modifications, and hotel information requests with accuracy and efficiency. Serve as the go-to resource for local recommendations, transportation, dining, entertainment, and hotel amenities. Maintain operation of the switchboard and communication systems and respond professionally to guest needs. Manage guest accounts, billing, and room assignments quickly and accurately. Communicate effectively with all departments to support guest requests and seamless service delivery. Assist with arrivals, packages, amenities, luggage, and other guest needs when required. Stay knowledgeable about hotel services, promotions, local events, and special packages. Support a clean and organized front desk workspace and help maintain safety and cleanliness throughout the property. Uphold Avion Hospitality brand standards, policies, uniform guidelines, and service expectations. Maintain regular attendance and a flexible schedule that may include nights, weekends, and holidays. Join the Aloft Experience We're not your traditional hotel-and we're looking for people who want more than a job. At Aloft Frisco, you're part of creating an environment where guests feel inspired, connected, and cared for. Bring your personality, your passion for people, and your commitment to service excellence-and we'll give you a place to grow. Requirements What You'll Bring High school diploma or equivalent required; hospitality or customer-service experience preferred. Positive, upbeat personality with strong communication and interpersonal skills. Ability to multitask, stay calm under pressure, and solve problems quickly and professionally. Confidence using computers, Microsoft Office, and hotel systems (training provided). Comfortable working in a fast-paced, team-oriented environment. Ability to handle basic math and financial transactions accurately. Ability to read, write, and understand short instructions, memos, and correspondence. Willingness to support a flexible schedule based on business needs. Physical & Scheduling Requirements May require long periods of standing and light lifting (up to 20 lbs) Ability to work varied shifts including evenings, nights, weekends, and holidays

The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience - a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay. Activities & Responsibilities Responsibilities may include, but are not limited to: Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests Check guests in, issue room keys, provide information on hotel services and room location Ensure required identification is taken from guests at check-in in line with local legislative requirements Answer phones in a prompt and courteous manner Up-sell rooms where possible to maximize hotel revenue Answer, record and process all guest calls, messages, requests, questions or concerns Record guest preferences in the system Check guests out, including resolving any late or disputed charges Accurately process all cash and credit card transactions using established procedures Issue, control and release guest safe-deposit boxes in line with hotel procedures Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up Take action to solve guest problems/complaints using appropriate service recovery guidelines Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty Equipment & Technology (examples in parentheses) Office equipment (copier, fax, scanner, label maker) Microsoft Suite (Excel, Word, Outlook, etc.) Marriott Guest Systems

Requirements What You'll Bring High school diploma or equivalent required; hospitality or customer-service experience preferred. Positive, upbeat personality with strong communication and interpersonal skills. Ability to multitask, stay calm under pressure, and solve problems quickly and professionally. Confidence using computers, Microsoft Office, and hotel systems (training provided). Comfortable working in a fast-paced, team-oriented environment. Ability to handle basic math and financial transactions accurately. Ability to read, write, and understand short instructions, memos, and correspondence. Willingness to support a flexible schedule based on business needs. Physical & Scheduling Requirements May require long periods of standing and light lifting (up to 20 lbs) Ability to work varied shifts including evenings, nights, weekends, and holidays

Discover The Modern Home of Golf at our Frisco resort & spa. At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you're planning your next golf trip or a once-in-a-lifetime family vacation, you'll always remember your stay at Omni PGA Frisco Resort & Spa. Job Description Omni PGA Frisco Resort is seeking an outgoing and enthusiastic Front Desk Agent (Full Time) to join the our team. Omni Frisco PGA Resort will provide north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment. This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. This is an ideal opportunity for someone who wants to grow in the industry and make their mark! Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures. Empathetically listen to guest inquiries and provide appropriate responses. Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.). Block rooms in the computer and follow through on designated requirements. Pre-register designated guests and prepare key packets. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Maintain confidentiality of all guests and hotel information. Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments. Maintain guest history files on all guests. Accommodate room changes expediently. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction. Issue safe deposit boxes to guests and ensure security of key. Monitor, send and distribute guest faxes. Generate, print and distribute daily and weekly reports. Resolve discrepancies on the room status report with Housekeeping. Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. Ability to accurately and efficiently input information into computer systems. Ability to work cohesively with co-workers both within and outside of your department. Ability to compute accurate mathematical calculations. Ability to think clearly, quickly and make concise decisions. Ability to prioritize, organize and follow up. Ability to work well under pressure, dealing with many arrivals and departures within a short period of time. Ability to stand for entire shift. Previous customer service experience. Previous hotel front desk experience is strongly preferred. Previous cashiering experience is preferred. Fluency in a foreign language is preferred. Previous guest relations training is preferred. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Compensation: $15-$17 Key Responsibilities: Check guests in and out by confirming reservations, assigning rooms, and issuing keys. Handle guest requests and complaints promptly and professionally. Manage cash drawer and process payments (room charges, cash, debit, or credit). Keep the front desk area and lobby clean and organized. Coordinate with housekeeping to ensure room readiness for guests. Provide guests with directions and information about the property and local attractions. Answer guest calls, messages, and process requests or concerns. Run daily reports and ensure the accuracy of information. Assist guests with special requests and ensure their satisfaction. Follow all company policies, and safety procedures, and maintain confidentiality of guest information. Bilingual - English and Spanish preffered Requirements: High school diploma or equivalent. Strong communication and customer service skills. Ability to work independently and handle stressful situations. Proficiency in Windows operating systems and office software. Ability to work well with others and develop positive working relationships. Ability to lift to 50 pounds occasionally and 10 pounds frequently.

The Holiday Inn Express is looking for a Front Desk Agent that will be responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. The individual is also responsible for all reservation and inquiry calls during their shift. They are expected to actively develop superior service skills in dealing with clients, guest, and co-workers. Responsibilities · Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. · Handle check-ins and check-outs in a friendly, efficient and courteous manner. · Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. · Answer all guest inquiries (i.e. hotel services and amenities, the area, etc.). · Ensure delivery of packages, mail and messages as needed to guests. · Follow all Lexima/Brand credit policies. · Be aware of all rates, packages, and special promotions. · Be familiar with all in house groups. · Be aware of closed out and restricted dates. · Obtain all necessary information when taking room reservations and follow rate quoting guidelines. · Fully understand and be able to operate all relevant aspects of the front desk computer system. · Focus on his/her role in contributing to guest satisfaction surveys. · Demonstrate appropriate phone skills. · Use Lexima/brand selling guidelines as part of the inquiry call process. · Consistently perform above average in the mystery call process. · Follow up on all wait list reservations. · Manage suite inventory. · Complete shift responsibility checklist. · Keep front office area clean and organized. · Comply at all times with Lexima/Brand compliance standards and regulations to encourage safe and efficient hotel operations · Participate in all-employee meetings, events and other functions required by management. · Be familiar with all Lexima/Brand policies and hotel rules, as well as hotel terminology. · Develop full understanding of hotel amenities and services. · Understand emergency procedures and be prepared to help when necessary. · Operate radios efficiently and professionally in communicating with the hotel staff. · Ensure correct and accurate cash handling while at the front desk. · Use proper radio etiquette when communicating with other employees. · Perform any other duties as requested by management. Qualifications · High school diploma or equivalent required. · A degree with an emphasis in Hotel Management, Hospitality Management and/or related fields preferred. · Previous hospitality experience preferred. · Knowledge of accounting principles. · Experience handling cash, accounting procedures and general administrative tasks. · Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. · Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary. · Must work well in stressful, high pressure situations. · Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers. · Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary. · Must maintain composure and objectivity under pressure. · Effective oral and written communication skills. · Weekends and Holidays are required. · Must have a valid driver's license. · Must be fluent in English. Physical Requirements · Frequently required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk, or hear. · Occasionally lift and/or move up to 25 pounds. · Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. · Ability to stand during the entire shift. Reasonable accommodations may be made to enable individuals with disabilities to perform the requirements of this position if such accommodations do not create an undue hardship for the company. Lexima is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

Job Details 677 - Plano Hilton - Plano, TXDescription Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor. Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to supervisor/manager. Reports accidents, injuries, near-misses, property damage or loss to supervisor. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Assists other Front Desk Personnel when need. Perform any related duties as requested by supervisor/manager. Qualifications KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. Prior hospitality experience preferred, but not required. Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Ability to read, listens, and communicates effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS Ability to stand and move throughout front office and continuously performs essential job functions. Stand 95% of shift Lifting up to 25 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

COME BE PART OF OUR GROWING FAMILY! We offer bonus incentive programs for all positions and a comprehensive benefits package to all eligible full-time team members! If you are energetic , like to be recognized and have a passion for serving others , then please visit sevahos.com to learn more about our company and to see all of the employment opportunities we have to offer! TITLE: Front Desk Agent POSITION FOCUS: Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere. JOB REQUIREMENTS: 90% of shift is standing and bending/kneeling. Must be able to reach all areas of hotel to assist clients. Occasional carrying and lifting of heavy items. Proficient with computers and Microsoft Office. Will be required to work weekends and holidays and all shifts, as necessary. ORGANIZATIONAL STRUCTURE: Reports to: Front Desk Supervisor and/or Front Office Manager and/or Assistant General Manager. Subordinates: N/A PRIMARY RESPONSIBILITIES: · Greets guests and completes established check-in procedures. · Accurately completes shift checklist and stays at front desk post throughout the entire shift. · Facilitates guest departure (check-out) procedures in order to open the room for the next sell. · Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and maintains accurate hotel records. · Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. · Maintains good customer relations by keeping abreast of all departmental functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. · Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and to provide guests with timely and efficient service. · Controls cash transactions at the front desk and maintains complete responsibility for personal bank. · Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the timeliest and most accurate method possible. · Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. · Understands and ensures that the front desk needs to remain staffed even if the following shift is tardy or late. · Provides assistance to other team members and departments. · Ensures safety by following security procedures. · Responsible for understanding and adhering to guidelines set forth in the team member handbook. Expected to report to work on scheduled days and at scheduled times. · Observes the 5x10 rule, which is to be complied with at all times. Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. · Performs other duties as assigned, requested or deemed necessary by management.

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We are looking to add an upbeat, enthusiastic Flexible (AM & PM Shift) Front Desk Agent to our team to provide great service and memorable experience to our guests. Benefits for the Hotel Front Desk Agent: Health, dental and vision insurance (full-time employees) Paid Time Off (full-time and part-time employees) 401K plan with company match (full-time and part-time employees) Hotel discounts (full-time and part-time employees) Paid holidays (full-time employees) Early access to earned wages Responsibilities The hotel front desk agent will handle guest check-ins and check-outs efficiently and in a friendly and professional manner Provide information about our hotel, available rooms, rates, and amenities Assist guests and resolve guest challenges to ensure 100% guest satisfaction Accurately conduct all cash handling and credit card processing activities Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures Perform any other job related duties as assigned Desirable Qualifications Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role Experience with hotel reservations software, like OnQ or Opera Customer service experience Excellent communication and organizational skills SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes to join our team as a hotel front desk agent, we want to hear from you. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Raines Co. - Your Future is Now! The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions Ensures Outstanding customer service at all times Maintains a friendly, professional, cheerful, and courteous demeanor at all times Accurately answers inquiries from potential guests and accepts hotel reservations Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion Uses suggestive selling techniques to sell room nights, increase occupancy and revenue Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service Allocates rooms to expected arrivals after checking the guests preferences and special requests Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.) Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner Cross checks all billing instructions to ensure they are correctly updated Handles group arrivals and pre-registers each guest Ensures payments are made or on file for each guest and that billing is routed for groups correctly Completes cash transactions and maintains full responsibility for personal bank Ensures Front desk log (book or system) is read and updated Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD Assists all departments in servicing the guests especially during high volume periods Attends meetings as required Experience and Education: Experience in customer service, forward-facing, or other guest-related positions Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District. Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more What We're Looking For: We are seeking A friendly and energetic Front Office Agent dedicated to enhancing our guest experience through exceptional service and support. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. Who You Are: A warm and friendly demeanor that fosters a welcoming environment for both guests and Team Members. Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs. An individual with excellent verbal and written communication skills, capable of engaging with guests, team members, and other departments with clarity and professionalism. Proactive with the ability to handle various tasks and adjust to changing situations. Veterans and military spouses are encouraged to apply. What You'll Do: Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests. Obtain necessary credit and payment information from the guest. Sell rooms in accordance with Front Desk sales strategies. Ensure knowledge of all banquet event orders and resumes of upcoming groups and events. Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries. Provide detailed information about local attractions, including travel directions; promoting hotel facilities, food and beverage outlets, and recreational programs. Monitor, communicate, and respond to guest feedback to enhance service quality. Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events. Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music. Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures. Handle emergencies with professionalism while ensuring the safety and security of guests and staff. Perform additional duties as assigned. Your Qualifications Includes: Minimum of one (1) year guest service experience in hotel hospitality preferred. Experience with previous Property Management System, preferred Opera System. Ability to stand and walk for long periods of time required. Ability to work weekends, evenings, holidays as necessary/required.

Job DescriptionDescription: Be the first impression that makes every stay unforgettable. At Aloft Plano, we create an energetic, fun, and welcoming environment where our guests can connect, relax, and recharge. As part of the Avion Hospitality family, we're looking for a Front Desk Agent who is passionate about delivering exceptional service, thrives in a fast-paced environment, and loves being the person who brightens someone's day from the moment they walk through the door. If you're friendly, proactive, and love solving problems with a smile-this role is for you. What You'll Do Greet and welcome guests with energy and warmth, ensuring a smooth and friendly check-in and check-out experience. Handle guest reservations, modifications, and hotel information requests with accuracy and efficiency. Serve as the go-to resource for local recommendations, transportation, dining, entertainment, and hotel amenities. Maintain operation of the switchboard and communication systems and respond professionally to guest needs. Manage guest accounts, billing, and room assignments quickly and accurately. Communicate effectively with all departments to support guest requests and seamless service delivery. Assist with arrivals, packages, amenities, luggage, and other guest needs when required. Stay knowledgeable about hotel services, promotions, local events, and special packages. Support a clean and organized front desk workspace and help maintain safety and cleanliness throughout the property. Uphold Avion Hospitality brand standards, policies, uniform guidelines, and service expectations. Maintain regular attendance and a flexible schedule that may include nights, weekends, and holidays. Join the Aloft Experience We're not your traditional hotel-and we're looking for people who want more than a job. At Aloft Plano, you're part of creating an environment where guests feel inspired, connected, and cared for. Bring your personality, your passion for people, and your commitment to service excellence-and we'll give you a place to grow. Requirements: What You'll Bring High school diploma or equivalent required; hospitality or customer-service experience preferred. Positive, upbeat personality with strong communication and interpersonal skills. Ability to multitask, stay calm under pressure, and solve problems quickly and professionally. Confidence using computers, Microsoft Office, and hotel systems (training provided). Comfortable working in a fast-paced, team-oriented environment. Ability to handle basic math and financial transactions accurately. Ability to read, write, and understand short instructions, memos, and correspondence. Willingness to support a flexible schedule based on business needs. Physical & Scheduling Requirements May require long periods of standing and light lifting (up to 20 lbs) Ability to work varied shifts including evenings, nights, weekends, and holidays

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job Details 619 - Southlake Hilton - Southlake, TX Full Time AnyDescription The Hilton Southlake Town Square is proud to be one of Hilton's most prestigious properties in North America, consistently ranking in the top 10% for guest service and overall cleanliness. As a Connie Award-winning hotel, we offer 248 beautifully appointed guest rooms and over 28,000 square feet of flexible meeting space, all overlooking the vibrant Southlake Town Square. At Hilton Southlake, we also take care of our team. Enjoy employee discounts at Hilton Hotels & Resorts, a Quarterly Team Member Celebration, and our Employee of the Quarter Program. Plus, we offer complimentary meals and a fun, supportive work environment. Join us and be a part of something truly special! Team Member Experience at Hilton Southlake At Hilton Southlake, we believe that exceptional hospitality begins with a thriving team. We're proud to offer a workplace culture that values connection, recognition, and shared success. Our commitment to team member well-being goes beyond the : Complimentary Meals All AM and PM shift team members enjoy free, freshly prepared lunches daily-because great service starts with feeling nourished and appreciated. Quarterly Rallies Every quarter, we come together to celebrate wins, share updates, and energize our team with rally-style events that foster unity, motivation, and a shared sense of purpose. Employee Recognition We spotlight outstanding contributions through formal recognition programs, shout-outs, and awards that honor those who go above and beyond. Your dedication doesn't go unnoticed-it's celebrated. Monthly Family Breakfasts Once a month, we host a warm, welcoming breakfast for our team family style. It's a chance to connect, relax, and enjoy a moment of hospitality together-Hilton style. Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor. Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to supervisor/manager. Reports accidents, injuries, near-misses, property damage or loss to supervisor. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Assists other Front Desk Personnel when need. Perform any related duties as requested by supervisor/manager. Qualifications KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. Prior hospitality experience preferred, but not required. Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Ability to read, listens, and communicates effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS Ability to stand and move throughout front office and continuously performs essential job functions. Stand 95% of shift Lifting up to 25 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.