Remote Senior Platform Product Director - AI-Driven Ops
Pager 4.3
San Francisco, CA jobs
A leading digital operationsmanagement company is seeking a Senior Director of Platform Product Management. This role focuses on guiding product strategy and fostering high-performing teams. The ideal candidate will have 6-10+ years in technical product management, particularly in a B2B SaaS environment, and will possess strong integration architecture knowledge. The position offers a competitive salary range of $200,000 to $337,000, along with potential for bonuses and equity.
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$200k-337k yearly 1d ago
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Operations General Manager, Mergers & Acquisitions Remote, United States
Stord Inc. 4.5
Atlanta, GA jobs
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.We're looking for a senior operating leader to serve as General Manager for acquired businesses during the post-close period. The General Manager holds full accountability for operational performance, continuity, and execution across acquired companies until integration is complete. You will assume end-to-end operational ownership immediately following close, acting as the senior leader responsible for performance management, execution discipline, and day-to-day decision-making. You will lead acquired leadership teams, establish operating cadence, manage risks and escalations, and ensure each business continues to operate effectively during periods of transition and change. The General Manager partners closely with the M&A Integration team, serving as the operating counterpart during integration planning and execution. Integration delivery remains outside this role; however, accountability for the acquired business remains with the GM until full handoff into the core operating model. This position reports directly to the VP of Implementations Engineering.**Why This Role:**This role offers the opportunity to take on real operating ownership across multiple business operations. You will step into acquired companies at critical moments, work directly with senior leadership, and be trusted to run day-to-day operations while navigating change.For operators who enjoy hands-on leadership, clear accountability, and solving complex operational problems, this role provides breadth across functions and businesses. The work is fast-paced and execution-focused, with visibility into how acquisitions scale inside a growing company.This is a strong fit for someone looking to expand operating scope, build pattern recognition across businesses, and develop as a general manager through repeated reps in high-impact situations.## What You'll Do:**Hold operational accountability for acquired businesses by:*** Holding full operational and P&L accountability immediately post-close through transition.* Stabilizing performance and maintaining continuity across service delivery, financial outcomes, and team execution.* Acting as the senior operating leader for acquired leadership teams until responsibilities transition.* Maintaining end-to-end accountability across all acquired businesses, ensuring no asset operates without clear ownership.**Set and run execution discipline by:*** Setting and running operating rhythms, including weekly operating reviews, monthly performance reviews, and escalation forums.* Enforcing prioritization across initiatives to balance near-term performance, transition readiness, and longer-term value creation.* Maintaining consistent visibility into performance drivers, risks, and execution constraints across the portfolio.* Implementing organizational, leadership, or operating changes as required to ensure disciplined execution.**Champion cross-functional execution by:*** Applying an operating lens to the Corporate Development team during diligence and pipeline evaluation, offering perspective on leadership capability, operating maturity, and near-term business stability. This perspective informs integration readiness, execution risk, and early value-creation opportunities post-close.* Coordinating execution across operations, customer experience, technology, finance, and people functions within the acquired perimeter.* Aligning operating priorities with functional partners to prevent execution gaps during periods of change.* Serving as the primary escalation point for operational, customer, and execution issues across acquired businesses.**Support integration readiness in close partnership with M&A Integration by:*** Working in close partnership with the M&A Integration team as integration activities are sequenced and executed.* Maintaining accountability for acquired leaders, processes, and operating models until handoff conditions are met. Supporting integration readiness across operating models, leadership structures, and organizational transitions.* Delivering clear, fact-based updates to senior leadership on performance trends, risks, and transition readiness.## What You'll Need:* 8+ years of experience in operations leadership within logistics, supply chain, fulfillment, transportation, or a similarly complex operating environment.* Demonstrated P&L ownership or direct financial accountability, including responsibility for operating performance, cost structure, margin management, and tradeoff decisions. P&L ownership of a division or company generating more than **$100M** a year.* Proven ability to lead cross-functional execution, with accountability for outcomes across operations, account management, technology, and people functions.* Strong operating judgment and interpersonal instincts, with a proven ability to drive alignment, execution, and accountability.## Bonus Points:* Experience running or overseeing multi-site or multi-entity operations, including exposure to varying cost structures, performance profiles, or customer segments.* Direct involvement in acquisitions, integrations, carve-outs, or turnaround scenarios in an operating capacity.* Experience managing legacy systems, interim operating models, or transitional organizations, not just steady-state environments.
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$54k-121k yearly est. 1d ago
Collision Center GM - Lead Operations & WOW Service
Mobile Auto Solutions, LLC 4.4
Atlanta, GA jobs
A leading collision repair company is seeking a General Manager for its Atlanta location. The role involves ensuring operational excellence, managing budgets, and leading a skilled team towards achieving sales and service objectives. Candidates should have post-secondary education and solid leadership experience in a repair environment. Benefits include competitive salary, health insurance, and annual paid time off. Join a diverse workplace committed to creating exceptional customer experiences.
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$57k-128k yearly est. 4d ago
Operations GM: Post-Close M&A & Integration Lead
Stord Inc. 4.5
Atlanta, GA jobs
A growing logistics company is seeking a General Manager to oversee acquired businesses during post-close operations. You will hold full accountability for performance management and execution while stabilizing service delivery and maintaining continuity. The role demands 8+ years in operations leadership with proven P&L ownership in complex environments. If you're skilled in driving cross-functional execution and navigating change, this position offers a hands-on leadership opportunity in a fast-paced setting.
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$54k-121k yearly est. 1d ago
Collision General Manager
Mobile Auto Solutions, LLC 4.4
Atlanta, GA jobs
Company: Gerber Collision & Glass
Job Title: General Manager - Collision Center
Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, more than 1000 locations and 10,000+ team members across the United States and Canada, we are passionate about delivering WOW to every customer and creating the best possible experience.
We recognize, value and welcome all applicants with unique talents and abilities from all backgrounds. All qualified individuals, including those with disabilities and protected veterans, are encouraged to apply.
Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan.
Prepare and manage the annual and monthly operating budget of the collision center.
Forecast, target and track monthly sales, profit and expense objectives.
Deliver formal annual performance reviews and informal monthly performance reviews.
Monitor and maintain all A/P and A/R related to the Center.
Maintain a clean and organized repair facility at all times.
Monitor shop equipment maintenance, including paint booth.
Provide training for staff as necessary.
Ensure all staff wear proper safety gear and adhere to dress code.
Open and close the facility daily per established procedures.
Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates.
Manage estimates to ensure labor mix within standards and manage store capacity.
Lead and manage all repair facility personnel.
Facilitate monthly Health & Safety and staff meetings; attend monthly managers meetings.
Attend training, information sessions and workshops recommended by Senior Leadership Team.
Store CSI performance review and follow up within 24 hours.
Education and Experience
Post-Secondary Education or equivalent.
Proven leadership experience in a collision repair environment or similar role.
Required Skills & Abilities
Attention to detail and high degree of accuracy.
Consistently demonstrate a successful client experience.
Clear communication, both verbal and written.
Motivate others using effective coaching and management tools.
Benefits
Annual Paid Time Off (PTO) plans.
2 weeks of Paid Parental Leave for Fullโtime Employees who work a minimum of 30 hours per week.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
401(k) Retirement Plan with company match.
Employer Paid ShortโTerm Disability & Life Insurance.
Additional Voluntary Life Insurance.
Continuing Education Opportunities.
Free Prescription or NonโPrescription Safety Glasses annually.
Annual Voluntary Uniform Stipend.
Gerber Collision & Glass is proud to be an equalโopportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law.
AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence or automated tools to screen, assess, or select applicants. All hiring decisions are made by real people who review each application individually.
Compensation: $72,200 - $104,000 per year, commensurate with skill, education and experience. Supplemental pay may include bonus opportunities tied to individual or business initiatives.
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$72.2k-104k yearly 4d ago
Retail General Manager - Trainee
Pilot Company 4.0
Calhoun, GA jobs
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.
Military encouraged to apply.
Job Description
Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.
The Retail General Manager will also be:
Ensuring that customer expectations are met
Conducting meetings with subordinate employees
Maintaining effective vendor relationships
As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.
Additional responsibilities for the Retail General Manager include:
Driving sales
Managing team members
Tracking inventory
Providing customer service
Performing P&L analysis
Pay Rates Starting between: $54,300.00 - $80,750.00 / year
Qualifications
As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays.
Additional requirements of the Retail General Manager include:
Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
Previous management proficiency in high volume retail with P&L accountability
Ability to create and maintain a customer focused culture
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Job Location
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$54.3k-80.8k yearly 4d ago
Director, Customer Success Operations
Attentive 4.2
Remote
Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers.
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces.
About the RoleAs the Director of Customer Success Operations at Attentive, you will lead and optimize the rhythm around revenue and retention performance for our Customer Success team. This role reports to the VP of Revenue Operations, partnering closely with CS Leadership. You will own the cadence, forecasting rigor, segmentation and capacity model, and data integrity required to run the CS business with clarity and accountability. You'll combine strategic thinking with hands-on operational leadership-building scalable processes, delivering actionable insights, and ensuring our teams have the goals, tools, and customer health signal infrastructure to proactively reduce churn and accelerate growth.What You'll Accomplish
CS Quota & Goal-Setting: Own the end-to-end annual and quarterly goal-setting process for CS (retention/renewals and expansion, as applicable), including target methodology, goal allocation, and ongoing calibration in partnership with CS Leadership, RevOps, and Finance
Renewals Forecasting & Model Operations: Build and run a high-rigor renewals forecasting operating rhythm-owning the renewal forecast model, inspection cadence, risk taxonomy, and early-warning mechanisms to improve predictability and drive proactive intervention
Customer Revenue Model & Operations: Own the underlying customer revenue operating model (what renews when, where risk sits, what drives NDR/GRR outcomes) and translate it into clear operating mechanisms, dashboards, and processes that CS teams can run weekly
Post-Sale Performance Insights: Deliver clear performance storytelling for the CS organization-drivers of churn/retention/expansion, cohort trends, and recommended actions-and partner with CS Leadership to turn insights into execution
Customer Segmentation & Territory / Book Management: Define and maintain customer segmentation and book-of-business management principles; partner with CS Leadership to align coverage models to customer needs and business goals
CS Capacity Planning: Own CS capacity and coverage planning (ratios, book sizing, ramp assumptions, workload drivers) and translate it into hiring/coverage recommendations in partnership with CS Leadership and FP&A
CS Data Integrity & Operating Hygiene: Own post-sale data integrity standards (definitions, required fields, lifecycle stages) and enforce operating hygiene so forecasting, reporting, and workflows are reliable and scalable
Team Leadership & Development: Lead a team of 5, defining the right org structure and assessing current coverage and operating mode. Build an enablement and quality bar that scales with the business
Your Expertise
Proven experience (8+ years) in Revenue Operations, Business Analytics, or related roles, preferably in a B2B SaaS company
Excellent analytical skills, with the ability to analyze complex data sets and market dynamics
Exceptional communication and presentation skills, with the ability to effectively articulate complex concepts
Strong understanding of SaaS business models, go-to-market strategies, and customer success processes
Demonstrated success in leading teams and driving cross-functional alignment across multiple stakeholders across all levels
Strong leadership capabilities, with experience in building and developing high-performing teams
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
US based applicants:- The US base salary range for this full-time position is $190,000-$240,000 annually + equity + benefits- Our salary ranges are determined by role, level and location
#LI-AR1
Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success
Learn more about AWAKE, Attentive's collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
$190k-240k yearly Auto-Apply 23h ago
Manager, Customer Operations
Filevine 4.3
Remote
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We're also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field-we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our MissionFilevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.
We're looking for a Customer OperationsManager who is passionate about solving problems, creating customer value, and driving long-term product adoption. If you thrive in a fast-paced environment and love helping customers succeed, we'd love to meet you.
The Role: The Customer OperationsManager (CSM) leads the strategy and execution of the post-sale experience for Depositions by Filevine customers. You will directly manage a team of 3-5 Customer Success Associates and 3-5 Customer Support Associates. These associates will oversee a book of ~300 customer accounts and will manage long-term adoption and live support on depositions. This role blends team leadership with hands-on customer engagement. You'll deepen your expertise in Depositions, forecast account health, drive customer education, collaborate across GTM teams, and ensure that every customer realizes measurable value from the platform.
What You'll Do & ManageCustomer Success & Adoption: - Manage and align goals for CSAs who own the post-sale experience, ensuring high engagement and long-term retention. - Become a product expert, answering functionality questions and diagnosing customer challenges. - Analyze usage trends and recommend tailored workflows to maximize customer ROI.
Customer Education & Resources:- Create and maintain customer-facing content such as notice templates, best practices, guides, and training materials.- Collaborate cross-functionally to ensure education materials align with new product features and GTM efforts.
Go-to-Market Collaboration:- Partner with Sales, Marketing, and Implementation to support product rollouts, onboarding journeys, and expansion opportunities.- Provide ground-level customer insights that help shape Filevine's GTM strategy.
Issue Resolution & Cross-Functional Alignment:- Troubleshoot technical or workflow issues and route them to the correct internal teams for resolution.- Facilitate timely internal and external communication around open issues.- Identify fiscally responsible solutions that balance customer needs and contract terms.
Customer Support:- Manage a team of customer support specialists who help with live deposition events. - Help create processes that streamline and optimize support through phone, email, and chat What You Bring
3+ years of experience in customer success or technical support, ideally in a fast-paced SaaS environment.
Previous people-management experience, with a track record of developing and scaling customer-facing teams.
Exceptional written and verbal communication skills.
Strong organizational habits with the ability to stay proactive, responsive, and calm under pressure.
Professionalism and confidence when navigating challenging or escalated conversations.A bias toward action, curiosity, and continual improvement.
Experience with tools such as Zendesk, Talkdesk, Excel, Slack, Notion (or similar).Resilience and adaptability suited to a dynamic, startup-like environment
Compensation Information: $115,000 - $137,000
The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual's location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine's total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine's equal employment opportunities, you may contact us at ******************
Cool Company Benefits:- A dynamic, rapidly growing company, focused on helping organizations thrive - Medical, Dental, & Vision Insurance (for full-time employees)- Competitive & Fair Pay- Maternity & paternity leave (for full-time employees)- Short & long-term disability- Opportunity to learn from a dedicated leadership team- Centrally located open office building in Sugar House- Top-of-the-line company swag
Privacy Policy NoticeFilevine will handle your personal information according to what's outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will
only
come from representatives with email addresses using "filevine.com". Other addresses reaching out are
not affiliated
with Filevine and should not be responded to.
$115k-137k yearly Auto-Apply 46d ago
Manager, Contract Operations
Coursedog 3.9
Remote
Department
Finance, Legal, & People
Employment Type
Full Time
Location
Remote
Workplace type
Fully remote
Compensation
$120,000 - $145,000 / year
Key Responsibilities Skills Knowledge and Expertise Working at Coursedog About Coursedog Our mission is to break down barriers to opportunity for students.
Coursedog provides higher ed with modern technology solutions - empowering institutions, students, and communities across the globe.
Coursedog's founding story is rooted in the desire to help students achieve their highest goals. In 2018, Coursedog's co-founders and then college students, Justin Wenig and Nick Diao, were frustrated by how difficult it was to get into the classes they needed to graduate on time. After speaking with higher education provosts and registrars to better understand how academic scheduling works, they came away with a vision that permeates the company today.
Coursedog has raised $113M total capital as a remote-first, hyper-growth startup currently backed by JMI Equity, and with past investments from YC and First Round Capital. We were recently ranked in Forbes top 500 US startup employers and our employee engagement scores rank in the top 5% of tech companies.
$120k-145k yearly 29d ago
Customer Operations Manager
Ripplematch 3.9
Remote
Working at RippleMatch:
The current status quo of finding a first job is broken: Traditional career services and job boards with millions of postings aren't very helpful, and figuring out where to begin your career is a difficult and overwhelming decision. It's also not a fair contest. For many Gen Z candidates, opportunity is limited based on where they attend school and their personal networks.RippleMatch is changing the way Gen Z finds work.
Our recruitment platform leverages AI to automate inbound applicant review and outbound sourcing, matching candidates to the right roles and eliminating the most time-intensive parts of the recruitment process for both sides. Leading employers leverage RippleMatch to build diverse, high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers.
Since launching RippleMatch from a college dorm room in 2016, we've raised $88 million in venture funding - including from prominent investors like Goldman Sachs - helped tens of thousands of users find jobs, expanded to 1,700+ colleges & universities, and brought on hundreds of leading employers as customers (such as EY, eBay, MongoDB, and more). Our tight-knit lean team of talented people work hard, celebrate wins, and care deeply about changing the way finding a job works.
The role:
We are hiring a Customer OperationsManager to maximize our annual customers' results on our platform. Customer OperationsManagers sit within the Customer Success department and are the operations and analytical powerhouse that ensures our partners are getting the most out of our product. You'll spend the day immersed in our software, managing every behind-the-scenes task for recruitment teams to build a positive customer experience and deliver top talent for them to hire.
In this role you will:
Provide daily operational support for our annual partners
Manage a book of 40 accounts and support all of the backend & operational tasks for customers, as well as ad hoc customer requests
Collaborate with our Customer Success Managers to ensure we're providing strong ROI for our customers
Closely monitor data on customer product adoption to ensure they are getting the most out of our product suite
Use data analysis to inform and drive decision-making on your book of business
Become an expert on the ins and outs of the RippleMatch platform
Help solve tricky customer issues with product-focused solutions
Relay feedback and advocate for customer and candidate product improvements
Comfortably utilize and examine our data to solve customer problems and analyze trends
Manage projects to help push account-specific and Customer Success team objectives forward
Help students find their dream jobs
What you'll bring to the team:
0-3 years of experience working on detail-oriented operational tasks or projects
A self-starter mentality with a strong work ethic
Laser-focused attention to detail and willingness to tackle any assignment, no matter how small
A competitive nature and strong desire to win
Data-driven and a constant drive to utilize data to answer questions and inform customer strategy
Resourceful; Strong problem-solving skills, and a determination to always find creative solutions
Excellent written & verbal communication skills
Experience managing projects from the beginning of the ideation phase through to conclusion is a plus
Experience using tools for data analysis, such as Excel or Google Sheets; SQL proficiency is a plus
Experience working at a startup is a plus
Culture & Perks:
At RippleMatch, we understand that our success stems from the people we have on board, which is why we invest heavily in our team's well-being and growth. We offer a full slate of perks, including equity, paid vacation, a pre-tax commuter program, discounted Citi Bike and Peloton memberships, and - our favorite thing - comprehensive FREE healthcare benefits. We work hard to foster a culture of constant self-improvement, actual ownership, and positivity. At our core, we are a tight-knit team that works hard, celebrates wins, and cares deeply about changing the way finding a job works. We are going to fundamentally transform the hiring landscape and won't settle for anything less.
RippleMatch offers a flexible hybrid work environment for this role. Our physical office is conveniently located near Union Square in New York City.
The salary range for this position is $60,000 to $80,000, depending on relevant experience, in accordance with New York City pay transparency requirements
We believe in maintaining a culture that can cut across distance to suit our employees who choose to be remote as well as those who prefer to come into the office. We host monthly virtual events as well as monthly in-person events, team-wide virtual activities every month like Wellness Challenges, and a time to hear from our founders regularly regardless of location. Creating strong bonds between RippleMatch team members means a lot to us, and while we know that this can be done remotely, we also invest heavily in creating opportunities to make sure remote employees get plenty of in-person time.
RippleMatch is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
$60k-80k yearly Auto-Apply 42d ago
Director, Revenue Operations
Dscout 3.9
Chicago, IL jobs
Job Description
At Dscout, we're building the most flexible and powerful UX research platform on the market-trusted by the world's top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us.
We're building the next chapter of our go-to-market engine - and we're looking for a Director of Revenue Operations who can help us scale with clarity and impact. In this role, you'll connect strategy to execution, making sure our teams operate with clean data, smart processes, and systems that actually work together.
You'll partner with leaders across Sales, Marketing, Customer Success, Finance, and Enablement - while guiding a small RevOps team that keeps everyone moving in the same direction.
This isn't just an operations role - it's a chance to shape how we grow, make decisions, and serve our customers.
What You Will Do:
Power Revenue Insights
Turn data into clear dashboards, forecasts, and recommendations
Align goals across segments, territories, and teams
Improve forecast accuracy and reduce surprises
Own Our GTM Systems
Lead strategy and governance for Salesforce and core tools
Keep data clean, consistent, and trusted
Drive adoption and change management with teams
Make Processes Work Better
Map the journey from lead โ customer โ renewal
Create smart handoffs and accountability
Automate thoughtfully - only where it truly helps
Lead Compensation & Quotas
Oversee commissions operations and governance
Support plan design and scenario modeling
Ensure clarity around how reps get paid
Implement AI - Thoughtfully but quickly
Pilot AI where it adds value
Scale what works, responsibly and securely
What You Bring:
7-12+ years in RevOps / Sales Ops (B2B SaaS preferred)
Experience leading cross-functional teams
Deep Salesforce and analytics expertise
Hands-on work with quotas, commissions, and forecasting
Strong communication and executive presence
Bonus: startup experience, territory/CPQ experience, or AI-driven GTM tools.
Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager.About DscoutDscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we're at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services. We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world's most loved brands.It doesn't stop there. When you join the Dscout team, you will get:
A strong and competitive compensation package with a built-in bonus and equity program.
An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more.
An education stipend to support your growth & development, and a remote work stipend.
A company that is open and transparent with our team. You will know what is happening and why it matters.
Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law.If you need reasonable accommodations for any part of the employment process, please email us at accommodations@dscout.com with the nature of your request and your contact information. We'll do everything possible to ensure you're well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address.When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy. Dscout participates in the E-Verify program in certain locations, as required by law.NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM
$72k-127k yearly est. 6d ago
Campaign Operations Manager
Pebblepost 4.0
Remote
PebblePost is a leading performance marketing company specializing in programmatic direct mail and CTV. Our proprietary technology leverages online and offline data to drive measurable, incremental outcomes at scale for the world's top brands. With the ability to identify and reach nearly every U.S. household, and exclusive access to $100B+ in annual transactions and hundreds of billions of real-time intent signals, PebblePost delivers unparalleled precision, scale, and performance for marketing campaigns.
About the role
As a Campaign OperationsManager at PebblePost, you'll own the endโtoโend campaign lifecycle from building, launching, and optimizing campaigns while driving weekly pacing to deliver budgets in full. You'll turn performance into clear insights and next steps, guide creative timelines/QA, and partner with a crossโfunctional pod to hit goals and scale what works.
You will report to the Senior Director of Customer Operations.
You will:
Own the end-to-end campaign operations lifecycle for Programmatic Direct Mail campaigns, providing platform guidance to brands and internal teams.
Build and launch campaigns in the PebblePost Platform with Technical Account Managers, ensuring accurate setup, data hygiene, and QA prior to go-live.
Serve as the platform SME, collaborating within a cross-functional pod (Brand Partnerships, Technical Account Management, Campaign Ops/Analytics) to align goals, define testing/measurement plans, optimize performance, and manage stakeholder communications
Monitor campaign pacing so we deliver each brand's budget in full.
Deliver data-driven reporting and actionable recommendations to brand teams and the pod.
Advise brands on creative timelines (proofing/approvals) and manage the creative workflow and QA so assets meet specs, are approved on time in full, and align with planned inโhome windows.
You have:
3+ years of ad operations or digital marketing experience supporting large mid-market and enterprise B2C brands
Managed multiple enterprise campaigns at once with total deal values of at least $20M annually
Set up campaigns on ad servers, managed creative assets, and configured targeting parameters
Used analytics tools to monitor metrics like impressions, clicks, and conversions, making data-driven decisions to improve campaign performance and ROAS.
Taken raw data from performance and other reports, communicated strategy and told a story to brands
Scheduled ads according to campaign objectives and target audience, ensuring proper ad format and delivery
Experience with Google Suite, Confluence, Monday.com and Salesforce
Bachelor's Degree from an accredited college or university or equivalent experience
Our benefits
Remote-friendly team
Unlimited PTO policy
Comprehensive medical, dental and vision plans
Cell phone reimbursement program
Flexible spending (FSA), health savings (HSA), and pre-tax commuter accounts
Employee-based 401(k) program
Additional voluntary benefit programs available such as life, critical illness, disability, employee assistance and additional buy-up options
The salary range is a reasonable estimate based on aggregate data for all US locations. Any offered salary is determined by a wide range of factors including but not limited to; candidate location, cost of labor, market data/ranges, internal equity, internal salary ranges, applicant's skills, prior relevant experience, certain degrees and certifications (e.g. JD/technology, for example).
Salary range: Low: $110,000 - High: $130,000
PebblePost is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
$110k-130k yearly Auto-Apply 60d+ ago
SDR Operations Manager
Alphasense 4.0
Remote
The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
Location: United States- Remote
Reports to: Director, Revenue Operations
About the Team:
The Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account executives, account managers, and sales development reps. We create and implement operational reporting & analytics, improve processes, and enable strategic initiatives that impact the revenue organization. At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast-paced, challenging environment.
About the Role:
We are looking for an experienced individual contributor within the Revenue Operations team to establish reporting, develop key enabling tools, streamline processes and be a partner to our Sales Development team. In this role, your responsibilities would include ownership of SDR operations, a strong partnership with our Enablement team and an end to end view of our tools and processes with an overall goal of improving productivity and efficiency for our SDRs and SDR Leadership. You will have a direct impact to drive improvement in our core KPIs around pipeline generation and productivity given your role and how closely you will be partnering with SDR Leadership.
Who You Are:
Process Architect: You have the autonomy to design and implement best-in-class SDR workflows, systems, and tools (CRM, Sales Engagement Platforms). You're not fixing legacy systems; you're building scalable processes for the future.
Data-to-Action Leader: Move beyond basic reporting. You will be instrumental in analyzing conversion rates, measuring rep performance, and identifying bottlenecks to unlock hidden efficiency and growth. You turn complex data into simple, actionable strategies.
Cross-Functional Command: Act as the critical operational liaison between Sales, Marketing, and Finance. You ensure seamless integration and alignment, guaranteeing every lead is worked efficiently and every dollar spent on tech delivers ROI.
Career Trajectory: This role is the path to becoming a Director of Revenue Operations. As we scale, you will grow your expertise and influence, moving from supporting a single function to owning broader GTM operational strategy.
Requirements:
At least 4+ years of experience working with a Revenue organization and playing a key role in driving productivity for the SDR team
Operations professional with a passion for driving productivity, improving processes and using new technology to drive revenue at a high growth B2B SaaS company
Experience optimizing and rolling out new technology, workflows, and processes within a sales organization
Excellent communication skills, and the ability to work in a dynamic, fast-paced and fun environment.
Experience establishing benchmark KPIs and working with business leaders to regularly assess performance.
Use a data-driven approach to identify areas of improvement and focus for SDR leadership.
An ability to think strategically, act tactically and write effectively
A creative problem solver that identifies new and innovative ways to drive sales productivity
A strong project manager who enjoys โmaking things betterโ
Enjoys working cross-functionally and building strong relationships with various stakeholders across the business
Demonstrates exceptional organizational skills and attention to detail
Experience with the B2B sales process and the tools it takes to succeed
What You'll Do:
Optimize and improve our existing SDR processes to ensure scalability
Be the key partner to our SDR leaders, providing productivity gains and higher quality pipeline generation numbers
Design and govern lead management, routing, and qualification processes to ensure leads flow seamlessly and are actioned efficiently.
Create and support on regular cadence of business reporting needs and SFDC dashboards
Partner with our Insights and BI teams to dive deep within data and ensure teams are following processes to collect the right data and insights
Partner directly with Sales and Marketing leadership to define and refine the Go-to-Market strategy. You will be empowered to test, iterate, and implement best-in-class outreach methodologies.
Own the Quarterly Business Review (QBR) process, including working with leaders to create and refine templates and prioritize Asks of the Business coming out of QBR meetings from both leaders and individual contributors
Anticipate the needs of scaling organization and be proactive in delivering the tools, processes, strategy and analytics that are needed
Provide real time support on our SDR tech stack and be able to troubleshoot issues regularly
Evaluate, refine and identify areas of opportunity across our technology stack, processes and workflows that will enhance productivity
Develop strong relationships with the SDR team to understand and implement best practices
Partner with our Enablement team to roll out and improve training and adoption of existing tools and processes
Be the โgo to personโ for the SDR organization
For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.
You may also be offered equity, and a generous benefits program.
Compensation Range$88,000-$121,000 USD
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Recruiting Scams and Fraud
We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:
AlphaSense never asks candidates to pay for job applications, equipment, or training.
All official communications will come from ******************* email address.
If you're unsure about a job posting or recruiter, verify it on our Careers page.
If you believe you've been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
$88k-121k yearly Auto-Apply 8d ago
Field Operations Manager (Remote PST)
Pair 4.4
Remote
Team
At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.
We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.
We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.
Our Values
Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.
In the News
Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team
Axios: Pair Team collects $9M for Medicaid-based care
About the Opportunity
Pair Team is continuing to expand how we deliver care beyond the screen. As our Field OperationsManager, you'll play a critical role in shaping how in-person care is planned, executed, and scaled across markets. This role owns the operational foundation behind field-based visits, ensuring care teams have clear standards, effective tools, and the right support to deliver high-quality in-person encounters.
You'll focus on building systems and processes that enable consistency and accountability across care teams, while partnering closely with Operations, Clinical, and regional leaders as in-person care models evolve. This is an opportunity to step into a highly visible role with meaningful ownership, where your work directly impacts patient experience, care team efficiency, and health plan performance.
What You'll Do
Own the design, execution, and ongoing improvement of Pair Team's in-person care delivery operations
Build scalable workflows that support field-based visits, including care package delivery, success visits, and care plan check-ins
Translate health plan and payer requirements into clear, repeatable operational processes for care teams
Establish standards and quality checks for in-person visit booking to ensure accuracy, compliance, and appropriate patient selection
Serve as the operational point of contact for in-person care delivery, supporting managers and leaders with guidance and structure rather than individual-level coordination
Develop and maintain tools, documentation, and SOPs that enable LCMs, LCM Managers, and RGMs to plan and execute field visits independently
Oversee and continuously improve in-person visit scheduling, tracking, and documentation workflows
Manage and develop a team of Coordinators responsible for administrative and logistical support tied to in-person encounters, including outreach, fulfillment, and post-visit documentation review
Partner with clinical and operations leaders to ensure in-person encounters align with care plans, timelines, and documentation standards
Own field operations metrics, including in-person visit rates, completion timelines, and market-level performance trends
Use data to identify gaps, recommend process improvements, and inform operational decisions
Support operational changes and new program launches as in-person care models evolve across markets
Act as an escalation point for systemic issues related to field operations, while reinforcing clear ownership and expectations across teams
What You'll Need
5+ years of experience in healthcare operations, field operations, or care delivery programs
Experience building, scaling, or improving in-person or field-based operational models
Proven ability to translate health plan or payer requirements into clear, repeatable workflows
Experience partnering with clinical teams, operations leaders, and cross-functional stakeholders
Prior people management experience, including coaching and developing operational or coordination teams
Strong operational judgment with the ability to identify systemic issues and design sustainable solutions
Comfort working with data and metrics to assess performance and drive continuous improvement
Experience creating and maintaining SOPs, tools, and documentation that enable teams to operate independently
Familiarity with operational tooling such as scheduling systems, workflow trackers, and project management platforms
Clear communicator who can set expectations, influence without authority, and navigate ambiguity in a fast-growing environment
Because We Value You
Competitive salary: $95,000 - $115,000
(depending on experience)
Equity compensation package
Flexible vacation policy - take the time you need to recharge
Comprehensive health, vision & dental insurance
$50 employer contribution to active HSA accounts
401k through Guideline
Life insurance and AD&D
Work entirely from the comfort of your own home
Monthly $100 work from home expense stipend
We provide the equipment needed for the role
Opportunity for rapid career progression with plenty of room for personal growth!
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
Pair Team participates in E-Verify to verify employment eligibility for new hires.
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.
We do not conduct any TA business outside of ***************** emails. If you're ever concerned about spam or fraudulent activity, please reach out to ***********************.
Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!
$95k-115k yearly Auto-Apply 7d ago
Product Operations Manager, Jetpack
Automattic 3.6
Remote
We're looking for an experienced Product OperationsManager to help the Jetpack organization ship more consistently, with fewer surprises and less drag. Jetpack is a broad, integrated set of products and services spanning security, performance, growth, and creator tools, delivered through a plugin experience and powered by cloud services.
You'll partner with Product, Engineering, Design, Data, Support, Marketing, and Partnerships to improve how we plan, coordinate, and execute work across Jetpack's broad surface area, including shared infrastructure, pricing and packaging, connection and identity, and multiple product lines that ship on different cadences.
This is a foundational, high-leverage role with significant autonomy. You'll build and evolve the operating system that helps distributed teams stay aligned, make decisions faster, and deliver measurable outcomes across a portfolio of offerings.
What You'll Do
Own the Jetpack operating cadence: Design and run the rhythms that keep teams aligned (planning cycles, weekly execution check-ins, launch readiness), optimizing for async collaboration and clarity.
Portfolio coordination across a suite: Keep multiple product lines moving by defining milestones, sequencing work across teams, and helping leaders make tradeoffs across competing priorities.
Cross-team dependency management: Proactively surface and manage dependencies across the plugin UX, cloud services, identity and connection, billing, and shared infrastructure.
Release and launch operations for a multi-surface product: Coordinate launches that may span WordPress admin UX, wordpress.com touchpoints, emails, mobile surfaces, and cloud services, ensuring rollout plans, safeguards, and communication are crisp.
Operational ownership for packaging and change management: Improve how we introduce, bundle, migrate, and deprecate features across plans, including internal readiness for Support, Docs, and Marketing.
Status, visibility, and reporting: Translate complex work into clear stakeholder updates, including dashboards that reflect portfolio health, delivery confidence, risk, and impact.
Risk and incident-adjacent coordination: When reliability or support spikes happen, help organize response and follow-through (root cause visibility, ownership, postmortem actions, prevention work).
Governance and lightweight process: Develop and institutionalize scalable program practices (intake, kickoff templates, risk tracking, decision logs, retros) that fit how Jetpack teams actually work.
Facilitation and alignment: Lead high-signal working sessions when needed (kickoffs, pre-mortems, decision reviews, retros), so teams leave with clarity and momentum.
Continuous improvement: Identify recurring execution pain points in a broad portfolio and turn them into durable systems, templates, and playbooks, then teach and scale them.
What You Bring
6+ years of experience in Product Operations, Program Management, Technical Program Management, PMO, BizOps, or similar roles in a product-led organization.
Proven success driving complex, cross-functional initiatives from ambiguity to delivery, across multiple teams and time zones.
Strong understanding of software delivery practices (SDLC, Agile, Kanban), and the judgment to apply them pragmatically.
Experience operating in a portfolio environment where multiple products, services, or offerings share infrastructure, teams, and constraints.
Excellent written communication and stakeholder management skills. You can turn chaos into crisp plans, decisions, and updates.
Strong analytical instincts. You know what to measure, how to interpret it, and how to turn insights into action.
Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum.
Tools fluency (for example: Linear or Jira, GitHub, docs, dashboards, spreadsheets) and a preference for simple systems that scale.
Nice to Have
Experience operating product or program ops for a suite of products (not a single app), especially where releases touch both UI and backend services.
Experience coordinating work that spans pricing and packaging, connection and identity, billing, support readiness, and go-to-market.
Familiarity with WordPress, plugins, SaaS services, and ecosystems with third-party integrations and compatibility constraints.
Experience improving reliability workflows (incident follow-through, postmortems, preventative initiatives) in a customer-facing product.
Salary range
Salary range: $100,000 to $170,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency.
We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.
We're pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn't your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-Remote
About Automattic
Now in our 20th year, we're the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, Beeper, and more. We believe in making the web a better place.
We're a distributed company with more than 1400 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we're united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly-regardless of income, gender, politics, language, or where they live in the world.
We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company and Disability Confident Committed. (Here's what that might mean for you.) Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.
If you need disability-related accommodations during the application or interview process, please fill out this form. We are committed to ensuring an accessible hiring process for all candidates.
To learn about how we handle your data, please review our Privacy Policy.
You can track your application status and more at MyGreenhouse.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Automattic participates in the E-Verify program in certain locations, as required by law.
$100k-170k yearly Auto-Apply 2d ago
Regional Director of Operations
Apollo Behavior 3.4
Atlanta, GA jobs
Job Title: Regional Director of Operations
Salary: $100,000-$125,000
Reports To: VP of Clinical Operations
FLSA Status: Exempt
Apollo Behavior is a leading provider of center-based ABA therapy services for children with autism. We are passionate about delivering clinically excellent care while building a culture grounded in servant leadership, innovation, and compassion.
Position Summary
The Regional Director of Operations is a strategic and hands-on leader responsible for overseeing the clinical and operational performance of approximately 6-8 Apollo ABA centers. This role leads and supports a team of Clinical Directors and OperationsManagers to ensure that every center delivers exceptional ABA therapy, fosters a thriving team culture, and meets key performance goals. The Regional Director of Operations will drive high standards in clinical care, client outcomes, team development, and operational excellence across their region.
Key ResponsibilitiesLeadership & Operations
Serve as the operational leader for a portfolio of Apollo Behavior centers.
Oversee Clinical Directors and OperationsManagers to ensure centers run efficiently and effectively.
Provide coaching and mentorship to center leadership teams, with a focus on servant leadership and team culture.
Promote innovation and continuous improvement in center operations and clinical practices.
Clinical Excellence & Client Experience
Ensure consistent delivery of high-quality, individualized ABA treatment aligned with best practices and Apollo standards.
Review and monitor client progress, treatment outcomes, and program fidelity.
Conduct family tours, engage prospective clients, and support center-level enrollment growth.
Team Development
Support staff development through mentorship, training, and ongoing feedback.
Partner with Human Resources and Clinical Excellence teams to drive high engagement and retention.
Foster a culture of accountability, collaboration, and compassion.
Accountability Metrics
Operational performance and culture ratings across assigned centers
Client progress and graduation rates
Clinical treatment plan effectiveness
Team development, engagement, and staff retention
Reporting & Collaboration
Reports To: VP of Clinical Operations
Key Relationships: Executive Team, Clinical Excellence Team, Client Success Team, Center Leadership Teams
Qualifications
5+ years of leadership experience in ABA or healthcare operations, with multi-site responsibility preferred
Demonstrated success in coaching teams, managingoperational outcomes, and driving clinical quality
Deep understanding of ABA clinical standards and operational workflows
Strong interpersonal and communication skills with a servant leadership mindset
Why Join Apollo Behavior?
We are mission-driven and values-led, focused on transforming lives through excellence in care. As a Regional Director of Operations, you'll play a vital role in shaping the future of our centers, our teams, and most importantly, the families we serve.
Application Process
Please note, we are requiring a 30-60-90 day plan upon submission of application for this position.
$100k-125k yearly 31d ago
Regional Director of Operations
Apollo Behavior 3.4
Atlanta, GA jobs
Job Title: Regional Director of Operations
Salary: $100,000-$125,000
Reports To: VP of Clinical Operations
FLSA Status: Exempt
Apollo Behavior is a leading provider of center-based ABA therapy services for children with autism. We are passionate about delivering clinically excellent care while building a culture grounded in servant leadership, innovation, and compassion.
Position Summary
The Regional Director of Operations is a strategic and hands-on leader responsible for overseeing the clinical and operational performance of approximately 6-8 Apollo ABA centers. This role leads and supports a team of Clinical Directors and OperationsManagers to ensure that every center delivers exceptional ABA therapy, fosters a thriving team culture, and meets key performance goals. The Regional Director of Operations will drive high standards in clinical care, client outcomes, team development, and operational excellence across their region.
Key Responsibilities Leadership & Operations
Serve as the operational leader for a portfolio of Apollo Behavior centers.
Oversee Clinical Directors and OperationsManagers to ensure centers run efficiently and effectively.
Provide coaching and mentorship to center leadership teams, with a focus on servant leadership and team culture.
Promote innovation and continuous improvement in center operations and clinical practices.
Clinical Excellence & Client Experience
Ensure consistent delivery of high-quality, individualized ABA treatment aligned with best practices and Apollo standards.
Review and monitor client progress, treatment outcomes, and program fidelity.
Conduct family tours, engage prospective clients, and support center-level enrollment growth.
Team Development
Support staff development through mentorship, training, and ongoing feedback.
Partner with Human Resources and Clinical Excellence teams to drive high engagement and retention.
Foster a culture of accountability, collaboration, and compassion.
Accountability Metrics
Operational performance and culture ratings across assigned centers
Client progress and graduation rates
Clinical treatment plan effectiveness
Team development, engagement, and staff retention
Reporting & Collaboration
Reports To: VP of Clinical Operations
Key Relationships: Executive Team, Clinical Excellence Team, Client Success Team, Center Leadership Teams
Qualifications
5+ years of leadership experience in ABA or healthcare operations, with multi-site responsibility preferred
Demonstrated success in coaching teams, managingoperational outcomes, and driving clinical quality
Deep understanding of ABA clinical standards and operational workflows
Strong interpersonal and communication skills with a servant leadership mindset
Why Join Apollo Behavior?
We are mission-driven and values-led, focused on transforming lives through excellence in care. As a Regional Director of Operations, you'll play a vital role in shaping the future of our centers, our teams, and most importantly, the families we serve.
Application Process
Please note, we are requiring a 30-60-90 day plan upon submission of application for this position.
$100k-125k yearly Auto-Apply 60d+ ago
City Operations Manager (Atlanta)
Airgarage 3.7
Atlanta, GA jobs
AirGarage is on a mission to bring real estate online, starting with parking.
We replace broken parking machines, fragmented software, and manual, labor-intensive operations with a unified, data-rich operating system for parking real estate. We handle everything it takes to run and optimize a parking asset: payments, dynamic pricing, enforcement, license plate recognition, analytics, and more.
By building all of our technology in-house, we are able to deliver a magical experience for drivers while providing real-time visibility and revenue increases of 20-50% or more for real estate owners. That's why national realโestate leaders like Hines and Greystar, as well as technology companies like Meta, partner with AirGarage to optimize their parking facilities.
AirGarage uses datapoints like real-time occupancy, local events, weather, driver behavior, competitor pricing, and more to bring true intelligence to real estate owners' assets for the first time.
We're investing aggressively to make the physical world legible to a digital system: cameras, sensors, and software that generate a firehose of real-time data about the world around us. That data fuels models and algorithms that allow us to optimize performance at each property while giving owners the clarity and control they've never had before.
Before you can optimize an asset, you need to observe it. Before you can observe it, you need to bring it online.
We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types. 26% of the land area in the median American urban core is dedicated to parking.
We are backed by top tier investors including Headline Growth, Andreessen Horowitz, Floodgate, Founders Fund, Abstract Ventures, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more.
Want to learn more about AirGarage and the problem we're tackling?
Check out these podcasts:
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THE ROLE ๐ฉ๐พ ๐ป
We are looking for a City Manager to join the Operations team at AirGarage. In this role, you will be the owner of operational and financial performance across your city, directly responsible for ensuring our parking facilities run smoothly, look great, and maximize revenue potential. You will be both a builder and an operator, designing repeatable processes, managing third-party vendors, and developing pricing and enforcement strategies that directly impact AirGarage's bottom line.
As the primary point of accountability for facility performance, you'll balance boots-on-the-ground execution with analytical decision-making, moving seamlessly between site visits, vendor negotiations, and revenue optimization models. Your role will require you to be proactive in solving problems before they escalate, resourceful in managing competing priorities, and data-driven in shaping strategy.
This is a highly cross-functional role. You'll partner with Sales, Product, and Partner Success teams to ensure our real estate partners see strong results and our customers enjoy a seamless experience. You'll also lead our enforcement fleet (Space Force) and work closely with regional leadership to ensure every facility is performing at its peak.
Ultimately, you will be responsible for scaling operational excellence in your city: driving efficiency, profitability, and reliability while helping AirGarage expand our footprint and strengthen our reputation as the best operating partner for property owners.
WHAT YOU WILL DO ๐ท โ๏ธ
Pricing & Revenue Management
Develop, implement, and iterate on pricing strategies for your cities portfolio.
Continuously evaluate trends and competitor rates to maximize revenue.
Keep track of events happening in the market to ensure your locations are priced competitively at peak times.
Go out and find revenue opportunities through business development
(i.e. walking into local businesses to pitch partnerships)
Operational Execution
Ensure our properties look great and run smoothly through managing partnerships with third party vendors for routine (and not routine) services like cleaning, maintenance, wifi-installation, and more.
Own the physical appearance and day to day operations of all parking facilities in your region.
Proactively identify & resolve issues impacting facility performance.
Manage and coordinate enterprise event rentals and lot closures.
Organize and manage the oversight of event operations.
Enforcement Optimization
Manage the Space Force, our fleet of contract and employee enforcers across the city.
Manage and grow a team of part-time Space Force employees used to staff local events.
Create and manage the schedule of the part-time Space Force employees.
Grow and develop the part-time Space Force employee program in order to help optimize revenue across our locations in your market.
WHAT YOU NEED ๐ฉ๐ผ ๐
Operations experience at a fast growing start up or in the real estate industry. Parking experience is a bonus but not required.
Ability to seek out improvement opportunities and create an environment of idea sharing and creative problem solving.
Strong customer service mindset as you will be interacting with our property owners.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
Ability to encourage open expression of ideas and opinions.
Excellent team building and interpersonal skills.
Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Demonstrates a sense of urgency and timeliness.
WHY THIS ROLE MAY NOT BE FOR YOU ๐จ
You prefer a 9-to-5 rhythm. Our facilities run 24/7, and many of our locations generate a significant amount of revenue from local events.
FYI - Most events happen at night so you will be expected to be available during those times to update rates on the fly, be an event flagger, answer questions, etc. Really whatever it takes to maximize revenue at these locations.
You want to stay behind a desk. This role requires the majority of your shift to be out in the field at the locations. Required travel for broader team events ~2x/year.
You need highly defined processes from day one. We're still building playbooks. You'll often be the one creating the process for others to follow.
You're uncomfortable with ambiguity. At AirGarage, priorities can shift quickly as we scale. You'll need to adapt, problem-solve, and move forward without perfect information.
PHYSICAL REQUIREMENTS ๐ช
Willingness to work in the elements - heat, wind, snow, rain, etc.
Ability to lift, push and pull at least 25 pounds.
Ability to stand and walk for extended periods of time.
IMPORTANT NOTE ๐จ
AirGarage is a remote-first company, but we also value in-person collaboration to strengthen trust and teamwork. Team members should expect ~6 weeks of travel per year for:
2-3 full company offsites, โRemote Weeksโ
Lending a hand to support 2 new location launches
In-person onboarding as well as supporting other onboarding sessions for new team members
The rest of the year, team members can work remotely from wherever (US time zones) they're most comfortable as long as they are performing well in their role. Attendance at in-person events throughout the year is expected-if you're not open to traveling ~6 weeks per year for work, this role isn't a good fit for you.
THE UPSIDE ๐
๐ Equity: Have a stake in the business that you're helping to build and grow.
๐ด Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America.
๐ฅ Health insurance: We offer health insurance and currently cover 85% of the cost of medical, dental, and vision plans for the primary employee and 50% of the cost of plans for dependents.
๐ผ Parental Leave: We offer 12 weeks of fully paid parental leave to all parents to bond with a newly born, adopted, or fostered child. The 12 weeks can be taken as a continuous leave or intermittently over the first 18 months of the child's life.
๐ป Home office setup: Get a laptop + additional equipment needed to set you up for success.
โบ Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year.
๐ค 401k: Make financial planning right for you with a 401k retirement savings program.
โ๏ธ Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Puerto Vallarta, San Diego, Park City, and Austin.
๐ BookGarage: Our team loves to learn and grow together, so join us for our optional recurring book club.
๐ชดRoom to grow: Our team will be orders of magnitude larger within a few years; as a part of our foundational team, you'll have opportunities to grow with us.
๐๏ธ Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities.
๐ Work with a diverse team: At AirGarage, we've always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities.
Note: Employment with AirGarage is contingent upon successful completion of a background check and employment verification conducted in compliance with applicable laws. Background checks are completed only after a conditional offer of employment has been made.
We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup. AirGarage is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the candidate description.
AirGarage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
$48k-86k yearly est. Auto-Apply 60d+ ago
City Operations Manager (Atlanta)
Airgarage 3.7
Atlanta, GA jobs
AirGarage is on a mission to bring real estate online, starting with parking. We replace broken parking machines, fragmented software, and manual, labor-intensive operations with a unified, data-rich operating system for parking real estate. We handle everything it takes to run and optimize a parking asset: payments, dynamic pricing, enforcement, license plate recognition, analytics, and more.
By building all of our technology in-house, we are able to deliver a magical experience for drivers while providing real-time visibility and revenue increases of 20-50% or more for real estate owners. That's why national realโestate leaders like Hines and Greystar, as well as technology companies like Meta, partner with AirGarage to optimize their parking facilities.
AirGarage uses datapoints like real-time occupancy, local events, weather, driver behavior, competitor pricing, and more to bring true intelligence to real estate owners' assets for the first time.
We're investing aggressively to make the physical world legible to a digital system: cameras, sensors, and software that generate a firehose of real-time data about the world around us. That data fuels models and algorithms that allow us to optimize performance at each property while giving owners the clarity and control they've never had before.
Before you can optimize an asset, you need to observe it. Before you can observe it, you need to bring it online.
We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types. 26% of the land area in the median American urban core is dedicated to parking.
We are backed by top tier investors including Headline Growth, Andreessen Horowitz, Floodgate, Founders Fund, Abstract Ventures, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more.
Want to learn more about AirGarage and the problem we're tackling?
Check out these podcasts:
*******************************************
************************************************
THE ROLE
We are looking for a City Manager to join the Operations team at AirGarage. In this role, you will be the owner of operational and financial performance across your city, directly responsible for ensuring our parking facilities run smoothly, look great, and maximize revenue potential. You will be both a builder and an operator, designing repeatable processes, managing third-party vendors, and developing pricing and enforcement strategies that directly impact AirGarage's bottom line.
As the primary point of accountability for facility performance, you'll balance boots-on-the-ground execution with analytical decision-making, moving seamlessly between site visits, vendor negotiations, and revenue optimization models. Your role will require you to be proactive in solving problems before they escalate, resourceful in managing competing priorities, and data-driven in shaping strategy.
This is a highly cross-functional role. You'll partner with Sales, Product, and Partner Success teams to ensure our real estate partners see strong results and our customers enjoy a seamless experience. You'll also lead our enforcement fleet (Space Force) and work closely with regional leadership to ensure every facility is performing at its peak.
Ultimately, you will be responsible for scaling operational excellence in your city: driving efficiency, profitability, and reliability while helping AirGarage expand our footprint and strengthen our reputation as the best operating partner for property owners.
WHAT YOU WILL DO ๏ธ
Pricing & Revenue Management
* Develop, implement, and iterate on pricing strategies for your cities portfolio.
* Continuously evaluate trends and competitor rates to maximize revenue.
* Keep track of events happening in the market to ensure your locations are priced competitively at peak times.
* Go out and find revenue opportunities through business development (i.e. walking into local businesses to pitch partnerships)
Operational Execution
* Ensure our properties look great and run smoothly through managing partnerships with third party vendors for routine (and not routine) services like cleaning, maintenance, wifi-installation, and more.
* Own the physical appearance and day to day operations of all parking facilities in your region.
* Proactively identify & resolve issues impacting facility performance.
* Manage and coordinate enterprise event rentals and lot closures.
* Organize and manage the oversight of event operations.
Enforcement Optimization
* Manage the Space Force, our fleet of contract and employee enforcers across the city.
* Manage and grow a team of part-time Space Force employees used to staff local events.
* Create and manage the schedule of the part-time Space Force employees.
* Grow and develop the part-time Space Force employee program in order to help optimize revenue across our locations in your market.
WHAT YOU NEED
* Operations experience at a fast growing start up or in the real estate industry. Parking experience is a bonus but not required.
* Ability to seek out improvement opportunities and create an environment of idea sharing and creative problem solving.
* Strong customer service mindset as you will be interacting with our property owners.
* Ability to be approachable and facilitate coaching conversations with employees and managers.
* Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
* Ability to encourage open expression of ideas and opinions.
* Excellent team building and interpersonal skills.
* Ability to work independently and multi-task.
* Ability to communicate professionally and effectively with all levels of the organization.
* Ability to interpret policies, procedures, and standard business practices.
* Demonstrates a sense of urgency and timeliness.
WHY THIS ROLE MAY NOT BE FOR YOU
* You prefer a 9-to-5 rhythm. Our facilities run 24/7, and many of our locations generate a significant amount of revenue from local events.
* FYI - Most events happen at night so you will be expected to be available during those times to update rates on the fly, be an event flagger, answer questions, etc. Really whatever it takes to maximize revenue at these locations.
* You want to stay behind a desk. This role requires the majority of your shift to be out in the field at the locations. Required travel for broader team events ~2x/year.
* You need highly defined processes from day one. We're still building playbooks. You'll often be the one creating the process for others to follow.
* You're uncomfortable with ambiguity. At AirGarage, priorities can shift quickly as we scale. You'll need to adapt, problem-solve, and move forward without perfect information.
PHYSICAL REQUIREMENTS
* Willingness to work in the elements - heat, wind, snow, rain, etc.
* Ability to lift, push and pull at least 25 pounds.
* Ability to stand and walk for extended periods of time.
IMPORTANT NOTE
AirGarage is a remote-first company, but we also value in-person collaboration to strengthen trust and teamwork. Team members should expect ~6 weeks of travel per year for:
* 2-3 full company offsites, "Remote Weeks"
* Lending a hand to support 2 new location launches
* In-person onboarding as well as supporting other onboarding sessions for new team members
The rest of the year, team members can work remotely from wherever (US time zones) they're most comfortable as long as they are performing well in their role. Attendance at in-person events throughout the year is expected-if you're not open to traveling ~6 weeks per year for work, this role isn't a good fit for you.
THE UPSIDE
* Equity: Have a stake in the business that you're helping to build and grow.
* Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America.
* Health insurance: We offer health insurance and currently cover 85% of the cost of medical, dental, and vision plans for the primary employee and 50% of the cost of plans for dependents.
* Parental Leave: We offer 12 weeks of fully paid parental leave to all parents to bond with a newly born, adopted, or fostered child. The 12 weeks can be taken as a continuous leave or intermittently over the first 18 months of the child's life.
* Home office setup: Get a laptop + additional equipment needed to set you up for success.
* Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year.
* 401k: Make financial planning right for you with a 401k retirement savings program.
* ๏ธ Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Puerto Vallarta, San Diego, Park City, and Austin.
* BookGarage: Our team loves to learn and grow together, so join us for our optional recurring book club.
* Room to grow: Our team will be orders of magnitude larger within a few years; as a part of our foundational team, you'll have opportunities to grow with us.
* ๏ธ Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities.
* Work with a diverse team: At AirGarage, we've always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities.
Note: Employment with AirGarage is contingent upon successful completion of a background check and employment verification conducted in compliance with applicable laws. Background checks are completed only after a conditional offer of employment has been made.
We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup. AirGarage is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the candidate description.
AirGarage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
$48k-86k yearly est. 60d+ ago
City Operations Manager (Atlanta)
Airgarage 3.7
Atlanta, GA jobs
Job Description
AirGarage is on a mission to bring real estate online, starting with parking.
We replace broken parking machines, fragmented software, and manual, labor-intensive operations with a unified, data-rich operating system for parking real estate. We handle everything it takes to run and optimize a parking asset: payments, dynamic pricing, enforcement, license plate recognition, analytics, and more.
By building all of our technology in-house, we are able to deliver a magical experience for drivers while providing real-time visibility and revenue increases of 20-50% or more for real estate owners. That's why national realโestate leaders like Hines and Greystar, as well as technology companies like Meta, partner with AirGarage to optimize their parking facilities.
AirGarage uses datapoints like real-time occupancy, local events, weather, driver behavior, competitor pricing, and more to bring true intelligence to real estate owners' assets for the first time.
We're investing aggressively to make the physical world legible to a digital system: cameras, sensors, and software that generate a firehose of real-time data about the world around us. That data fuels models and algorithms that allow us to optimize performance at each property while giving owners the clarity and control they've never had before.
Before you can optimize an asset, you need to observe it. Before you can observe it, you need to bring it online.
We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types. 26% of the land area in the median American urban core is dedicated to parking.
We are backed by top tier investors including Headline Growth, Andreessen Horowitz, Floodgate, Founders Fund, Abstract Ventures, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more.
Want to learn more about AirGarage and the problem we're tackling?
Check out these podcasts:
*******************************************
************************************************
THE ROLE ๐ฉ๐พ๏ธ ๐ป
We are looking for a City Manager to join the Operations team at AirGarage. In this role, you will be the owner of operational and financial performance across your city, directly responsible for ensuring our parking facilities run smoothly, look great, and maximize revenue potential. You will be both a builder and an operator, designing repeatable processes, managing third-party vendors, and developing pricing and enforcement strategies that directly impact AirGarage's bottom line.
As the primary point of accountability for facility performance, you'll balance boots-on-the-ground execution with analytical decision-making, moving seamlessly between site visits, vendor negotiations, and revenue optimization models. Your role will require you to be proactive in solving problems before they escalate, resourceful in managing competing priorities, and data-driven in shaping strategy.
This is a highly cross-functional role. You'll partner with Sales, Product, and Partner Success teams to ensure our real estate partners see strong results and our customers enjoy a seamless experience. You'll also lead our enforcement fleet (Space Force) and work closely with regional leadership to ensure every facility is performing at its peak.
Ultimately, you will be responsible for scaling operational excellence in your city: driving efficiency, profitability, and reliability while helping AirGarage expand our footprint and strengthen our reputation as the best operating partner for property owners.
WHAT YOU WILL DO ๐ท๏ธ โ๏ธ
Pricing & Revenue Management
Develop, implement, and iterate on pricing strategies for your cities portfolio.
Continuously evaluate trends and competitor rates to maximize revenue.
Keep track of events happening in the market to ensure your locations are priced competitively at peak times.
Go out and find revenue opportunities through business development
(i.e. walking into local businesses to pitch partnerships)
Operational Execution
Ensure our properties look great and run smoothly through managing partnerships with third party vendors for routine (and not routine) services like cleaning, maintenance, wifi-installation, and more.
Own the physical appearance and day to day operations of all parking facilities in your region.
Proactively identify & resolve issues impacting facility performance.
Manage and coordinate enterprise event rentals and lot closures.
Organize and manage the oversight of event operations.
Enforcement Optimization
Manage the Space Force, our fleet of contract and employee enforcers across the city.
Manage and grow a team of part-time Space Force employees used to staff local events.
Create and manage the schedule of the part-time Space Force employees.
Grow and develop the part-time Space Force employee program in order to help optimize revenue across our locations in your market.
WHAT YOU NEED ๐ฉ๐ผ๏ธ ๐
Operations experience at a fast growing start up or in the real estate industry. Parking experience is a bonus but not required.
Ability to seek out improvement opportunities and create an environment of idea sharing and creative problem solving.
Strong customer service mindset as you will be interacting with our property owners.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
Ability to encourage open expression of ideas and opinions.
Excellent team building and interpersonal skills.
Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Demonstrates a sense of urgency and timeliness.
WHY THIS ROLE MAY NOT BE FOR YOU ๐จ
You prefer a 9-to-5 rhythm. Our facilities run 24/7, and many of our locations generate a significant amount of revenue from local events.
FYI - Most events happen at night so you will be expected to be available during those times to update rates on the fly, be an event flagger, answer questions, etc. Really whatever it takes to maximize revenue at these locations.
You want to stay behind a desk. This role requires the majority of your shift to be out in the field at the locations. Required travel for broader team events ~2x/year.
You need highly defined processes from day one. We're still building playbooks. You'll often be the one creating the process for others to follow.
You're uncomfortable with ambiguity. At AirGarage, priorities can shift quickly as we scale. You'll need to adapt, problem-solve, and move forward without perfect information.
PHYSICAL REQUIREMENTS ๐ช
Willingness to work in the elements - heat, wind, snow, rain, etc.
Ability to lift, push and pull at least 25 pounds.
Ability to stand and walk for extended periods of time.
IMPORTANT NOTE ๐จ
AirGarage is a remote-first company, but we also value in-person collaboration to strengthen trust and teamwork. Team members should expect ~6 weeks of travel per year for:
2-3 full company offsites, โRemote Weeksโ
Lending a hand to support 2 new location launches
In-person onboarding as well as supporting other onboarding sessions for new team members
The rest of the year, team members can work remotely from wherever (US time zones) they're most comfortable as long as they are performing well in their role. Attendance at in-person events throughout the year is expected-if you're not open to traveling ~6 weeks per year for work, this role isn't a good fit for you.
THE UPSIDE ๐
๐ Equity: Have a stake in the business that you're helping to build and grow.
๐ด Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America.
๐ฅ Health insurance: We offer health insurance and currently cover 85% of the cost of medical, dental, and vision plans for the primary employee and 50% of the cost of plans for dependents.
๐ผ Parental Leave: We offer 12 weeks of fully paid parental leave to all parents to bond with a newly born, adopted, or fostered child. The 12 weeks can be taken as a continuous leave or intermittently over the first 18 months of the child's life.
๐ป Home office setup: Get a laptop + additional equipment needed to set you up for success.
โบ Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year.
๐ค 401k: Make financial planning right for you with a 401k retirement savings program.
โ๏ธ Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Puerto Vallarta, San Diego, Park City, and Austin.
๐ BookGarage: Our team loves to learn and grow together, so join us for our optional recurring book club.
๐ชดRoom to grow: Our team will be orders of magnitude larger within a few years; as a part of our foundational team, you'll have opportunities to grow with us.
๐๏ธ Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities.
๐ Work with a diverse team: At AirGarage, we've always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities.
Note: Employment with AirGarage is contingent upon successful completion of a background check and employment verification conducted in compliance with applicable laws. Background checks are completed only after a conditional offer of employment has been made.
We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup. AirGarage is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the candidate description.
AirGarage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
Compensation Range: $60K - $70K