Service Supervisor jobs at GCP Applied Technologies - 174 jobs
Director of Services
TP Mechanical 4.0
Cincinnati, OH jobs
CINCINNATI/COLUMBUS, OH / LOUISVILLE, KY / INDIANAPOLIS, IN***
The Director of Service is responsible for overseeing the mechanical service division, which includes HVAC, plumbing, piping, and preventive maintenance operations. This leadership role ensures the efficient delivery of service contracts, emergency response, and repair work, while driving customer satisfaction, operational excellence, and profitability. The Director of Service develops strategic initiatives, manages service teams, and fosters client relationships to expand the company's service portfolio and support long-term growth.
Job Duties and Responsibilities
· Provide strategic leadership and overall management of the mechanical service division.
· Develop and implement business plans, budgets, and performance goals for service operations.
· Oversee service contracts, maintenance agreements, repair projects, and emergency response.
· Ensure compliance with safety standards, regulatory requirements, and company policies.
· Lead, mentor, and develop service managers, technicians, and support staff.
· Build and maintain strong client relationships to drive customer satisfaction and repeat business.
· Identify new service opportunities and collaborate with business development teams to grow market share.
· Manage financial performance, including forecasting, cost control, and profitability.
· Monitor KPIs and operational performance metrics to ensure efficiency and quality.
· Resolve escalated client issues and ensure timely, effective solutions.
· Collaborate with other company leaders to align service operations with overall business objectives.
Qualifications / Requirements
· 8-10+ years of progressive leadership experience in mechanical service, HVAC, or related construction industry.
· Strong understanding of mechanical systems (HVAC, plumbing, piping) and service operations.
· Proven track record of managing service contracts, customer relationships, and technical teams.
· Financial management experience, including budgeting, forecasting, and P&L responsibility.
· Excellent leadership, organizational, and communication skills.
· Ability to manage multiple priorities and drive results in a fast-paced environment.
· Strong client service orientation with the ability to resolve issues effectively.
Education
· Bachelor's degree in Mechanical Engineering, Construction Management, Business Administration, or related field required.
· Master's degree or relevant certifications (PE, PMP, LEED AP, HVAC-specific certifications) preferred.
$81k-134k yearly est. 12h ago
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Customer Service Manager (Hybrid)
McCormick & Company 4.8
Huntingtown, MD jobs
You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we're only getting started. At McCormick, we're always looking for new people to bring their unique flavor to our team.
McCormick employees - all 14,000 of us across the world - are what makes this company a great place to work.
We are looking to hire an Customer Service Manager immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryland or from our offices in Canada
What We Bring To The Table:
The best people deserve the best rewards. In addition to the benefits you'd expect from a global leader (401k, health insurance, paid time off, etc.) we also offer:
• Competitive compensation
• Career growth opportunities
• Flexibility and Support for Diverse Life Stages and Choices
• We prioritize our communities and the planet we share. We are proud to be awarded as a Diversity Inc. Top 50 company for Diversity and have multiple Sustainability awards (ranking #22 in the World and #1 in Food Products)
• Wellbeing programs including Physical, Mental and Financial wellness
• Tuition assistance
Position Overview:
This position has responsibility for managing US Flavor Solutions Customer Service organization. Responsibilities to include managing, executing and administrating the strategy and operations for this department, as well as driving efficient practices to optimize and streamline processes, and monitor/measure activity to ensure customer service levels are meeting business until objectives. This position facilitates and provides leadership with regards to communications between business partners, ensuring operational execution, and overall leadership to a specific portfolio of customer service personnel. This role is expected to communicate key findings and observations within the organization that informs executive decisions with respect to sales opportunities and risks.
Key Responsibilities:
Develop and maintain metrics and reporting to ensure consistent performance attainment. Manage customer service activities to ensure the execution of business unit and/or customer specific service levels. Serve as primary contributor to month end/quarter close activities. Analyze and present critical month-end risks, opportunities and other findings to senior leaders for executive action.
Recommend, develop and implement programs and procedures governing the manner in which customer service activities will be conducted. Provide ongoing process improvement and project support, identify and communicate potential solutions to the anticipated risks and suggest potential responses, actions and resources required that might mitigate these risks or otherwise prepare the organization for the impact.
Provide leadership, support and training to develop customer service personnel.
Set annual goals and provide strategic planning to achieve departmental and functional goals that are aligned with business partner objectives.
Act as liason between Customer Service Organization and business until leadership personnel within the Sales/Supply Chain/organizations
Required Qualifications:
Bachelor's Degree in Business, Supply Chain or related field.10 years of experience in lieu of degree
6+ years Business experience, 2+ years supervisory experience (required), SAP/ERP working knowledge (required)
Knowledge of the North American Consumer customer base - Branded Retailers/distributors (preferred).
Knowledge of Manufacturing processes, inventory management, warehouse and distribution.
Ability to work with internal and external customers to resolve issues and achieve positive outcomes. Effective communication skills that allow for collaboration with business partners
Influential relationship skills at all levels and the ability to use these relationships to deliver service improvements
Team Leadership experience
#LI-NP2
McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.
$56k-77k yearly est. 60d+ ago
Customer Service Supervisor (Hybrid)
McCormick & Company 4.8
Huntingtown, MD jobs
You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we're only getting started. At McCormick, we're always looking for new people to bring their unique flavor to our team.
McCormick employees - all 14,000 of us across the world - are what makes this company a great place to work.
We are looking to hire an Customer ServiceSupervisor immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryland or from our offices in Canada
What We Bring To The Table:
The best people deserve the best rewards. In addition to the benefits you'd expect from a global leader (401k, health insurance, paid time off, etc.) we also offer:
• Competitive compensation
• Career growth opportunities
• Flexibility and Support for Diverse Life Stages and Choices
• We prioritize our communities and the planet we share. We are proud to be awarded as a Diversity Inc. Top 50 company for Diversity and have multiple Sustainability awards (ranking #22 in the World and #1 in Food Products)
• Wellbeing programs including Physical, Mental and Financial wellness
• Tuition assistance
Position Overview:
This position has responsibility for the effective management of the day-to-day work of the domestic or export Customer Service Analyst team, to ensure the delivery a high-quality service level to all McCormick customers. Responsibilities include managing, executing and administering the strategy and operations for the Customer Service Organization and for the business unit, as well as driving efficient practices to optimize and streamline processes, and monitor/measure activity to ensure customer service levels are meeting business unit objectives. This role links to business partners, operational execution, and overall order management to a specific portfolio of customers. Managing, leading and developing the Customer Service Team. Ensure policies and procedures are being correctly followed and applied. Maintaining relations with customers, both internal and external.
Key Responsibilities:
Manage order management activities (domestic or export as applicable) to ensure the execution of business unit and/or specific service levels. Maintains metrics and executes reporting to ensure consistent performance attainment. Acting as effective backup for team members, as and when required. Supporting the team with workload management. Maintain rapport with internal and external customers, identify potential problems as they develop and solve through interaction with other departments.
Recommend, develop and implement programs and procedures governing the way customer service activities will be conducted. Provide ongoing process improvement and project support, identify and communicate potential solutions to the anticipated risks and suggest potential responses, actions and resources required that might mitigate these risks or otherwise prepare the organization for the impact. Ensure continuous improvement initiative by continually suggesting adjustments/changes in existing procedures and processes to optimize efficiencies effecting order processing to improve value added services to customers, sales and the CS personnel
Provide leadership, support and training to develop domestic/export customer service personnel to maintain high level customer service. Leading performance reviews and development discussions with direct reports, including setting goals and appraisals.
Contributes toward setting annual goals and strategic planning to achieve departmental and functional goals that are aligned with business partner objectives.
Act as key liasion between Customer Service team, Customer Service Manager, Sales/business unit and internal McCormick Operations (Supply Chain, Transportation, Quality, Global Enablement)
Required Qualifications:
Bachelor's Degree in Business, Supply Chain or related 3 years experience in lieu of.
Minimum 3 years business experience required. Experience in Customer Service, Supply Chain or Export preferred
Knowledge of Manufacturing processes, inventory management, warehouse and distribution.
Ability to work with internal and external customers to resolve issues and achieve positive outcomes. Effective communication skills that allow for collaboration with business partners
Team Leadership experience
#LI-NP2
McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
As a general policy, McCormick does not offer employment visa sponsorships upon hire or in the future.
$44k-54k yearly est. 60d+ ago
Project Management Support Supervisor (REMOTE)
Niagara Water 4.5
Diamond Bar, CA jobs
At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
Work in an entrepreneurial and dynamic environment with a chance to make an impact.
Develop lasting relationships with great people.
Have the opportunity to build a satisfying career.
We offer competitive compensation and benefits packages for our Team Members.
Project Management Support Supervisor (REMOTE)
The Project Management Support Supervisor is responsible for providing analytical support of line operations throughout all of Niagara's production facilities. This is achieved while working with a team of technicians and vendors to identify and act upon opportunities to improve current systems within the organization. In addition, the Project Management Support Specialist and a team of technicians will work with plant maintenance teams to work on and complete line rebuilds/overhauls annually and in within schedule.
Essential Functions
Analytical Support of Line Operations throughout all Niagara Plants
Utilize system tools to analyze efficiencies of current line operations
Identify high-level risk areas within each line by site
Encourage root cause corrective action
Develop automated reporting tools for management team - at each site and corporate office
Working with Vendors in Enhancing Current System Infrastructure
Identify opportunities within current systems
Work with Vendors to determine compatibility with Niagara systems
Provide recommendations to senior staff of appropriate enhancements
Negotiate with Vendors on contracts and service agreements
Project Management
Operate as on site leader during projects (primarily annual overhauls)
Manage and supervise 4 department mechanics and work with entire plant maintenance team
Be responsible for all technical issues related to project
Be responsible for all vendor issues related to project
Handle all personnel issues with management and HR support
Serve as liaison between plant management and department management
This function represents 75% of department responsibilities
Training Development
Develop SOPs and job aids through observation and analysis
Utilize technician expertise to disseminate individual knowledge throughout department and company
Work with site specific leaders in resolving system obstacles
Create and maintain communication channels for better information flow -- Communicate relevant information to all major customers and stakeholders
Special Assignments
Execute various tasks that may not fall under scope of any other department employee
Examples from the past year: setting up new vendors, coordinating special equipment transfer, assisting in meshing operational functions with AR, observing and altering maintenance practices, analyzing department financial impact on Niagara, attending factory acceptance tests to commission new equipment for shipment, supervising five mechanics on diagnostic visits, and calculating various data based on minimal initial data, etc.
Travel Requirements: Approximately 100% of the year
Travel includes both domestic and international travel. The incumbent will need to maintain the ability to travel domestically and internationally as a condition of employment.
This position requires the incumbent to possess and maintain a valid drivers license.
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
Competencies
Microsoft Office Applications - Word, Excel, Access, PowerPoint, Outlook, Visio, etc.
Able to translate data into recommendable actions to senior staff
Strong analytical and problem solving skills
Self-Motivated with a proven record of taking the initiative
Able to work with minimal supervision
Detail-Oriented with Excellent Oral and Written Communication Skills
Able to execute tasks in a very dynamic and ever-changing environment
Exercise sound judgment and ability to work effectively with a diverse workforce
Qualifications
Minimum Qualifications:
2 Years - Experience in Field or similar manufacturing environment
2 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Preferred Qualifications:
4 Years - Experience in Field or similar manufacturing environment
4 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Education
Minimum Required:
Bachelor's Degree in Business Administration or other related field
Preferred:
Master's Degree in Business Administration or other related field
Typical Compensation Range
Pay Rate Type: Salary$71,314.38 - $103,405.86 / Yearly
Benefits
Our Total Rewards package is thoughtfully designed to support both you and your family:
Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.
Paid Time Off for holidays, sick time, and vacation time
Paid parental and caregiver leaves
Medical, including virtual care options
Dental
Vision
401(k) with company match
Health Savings Account with company match
Flexible Spending Accounts
Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
Tuition reimbursement, college savings plan and scholarship opportunities
And more!
***********************************************
* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.
Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.
$71.3k-103.4k yearly Auto-Apply 60d+ ago
Project Management Support Supervisor (REMOTE)
Niagara Water 4.5
Diamond Bar, CA jobs
At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
Work in an entrepreneurial and dynamic environment with a chance to make an impact.
Develop lasting relationships with great people.
Have the opportunity to build a satisfying career.
We offer competitive compensation and benefits packages for our Team Members.
Project Management Support Supervisor (REMOTE)
The Project Management Support Supervisor is responsible for providing analytical support of line operations throughout all of Niagara's production facilities. This is achieved while working with a team of technicians and vendors to identify and act upon opportunities to improve current systems within the organization. In addition, the Project Management Support Specialist and a team of technicians will work with plant maintenance teams to work on and complete line rebuilds/overhauls annually and in within schedule.
Essential Functions
Analytical Support of Line Operations throughout all Niagara Plants
Utilize system tools to analyze efficiencies of current line operations
Identify high-level risk areas within each line by site
Encourage root cause corrective action
Develop automated reporting tools for management team - at each site and corporate office
Working with Vendors in Enhancing Current System Infrastructure
Identify opportunities within current systems
Work with Vendors to determine compatibility with Niagara systems
Provide recommendations to senior staff of appropriate enhancements
Negotiate with Vendors on contracts and service agreements
Project Management
Operate as on site leader during projects (primarily annual overhauls)
Manage and supervise 4 department mechanics and work with entire plant maintenance team
Be responsible for all technical issues related to project
Be responsible for all vendor issues related to project
Handle all personnel issues with management and HR support
Serve as liaison between plant management and department management
This function represents 75% of department responsibilities
Training Development
Develop SOPs and job aids through observation and analysis
Utilize technician expertise to disseminate individual knowledge throughout department and company
Work with site specific leaders in resolving system obstacles
Create and maintain communication channels for better information flow -- Communicate relevant information to all major customers and stakeholders
Special Assignments
Execute various tasks that may not fall under scope of any other department employee
Examples from the past year: setting up new vendors, coordinating special equipment transfer, assisting in meshing operational functions with AR, observing and altering maintenance practices, analyzing department financial impact on Niagara, attending factory acceptance tests to commission new equipment for shipment, supervising five mechanics on diagnostic visits, and calculating various data based on minimal initial data, etc.
Travel Requirements: Approximately 100% of the year
Travel includes both domestic and international travel. The incumbent will need to maintain the ability to travel domestically and internationally as a condition of employment.
This position requires the incumbent to possess and maintain a valid drivers license.
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
Competencies
Microsoft Office Applications - Word, Excel, Access, PowerPoint, Outlook, Visio, etc.
Able to translate data into recommendable actions to senior staff
Strong analytical and problem solving skills
Self-Motivated with a proven record of taking the initiative
Able to work with minimal supervision
Detail-Oriented with Excellent Oral and Written Communication Skills
Able to execute tasks in a very dynamic and ever-changing environment
Exercise sound judgment and ability to work effectively with a diverse workforce
Qualifications
Minimum Qualifications:
2 Years - Experience in Field or similar manufacturing environment
2 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Preferred Qualifications:
4 Years - Experience in Field or similar manufacturing environment
4 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Education
Minimum Required:
Bachelor's Degree in Business Administration or other related field
Preferred:
Master's Degree in Business Administration or other related field
Typical Compensation Range
Pay Rate Type: Salary$71,314.38 - $103,405.86 / Yearly
Benefits
Our Total Rewards package is thoughtfully designed to support both you and your family:
Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.
Paid Time Off for holidays, sick time, and vacation time
Paid parental and caregiver leaves
Medical, including virtual care options
Dental
Vision
401(k) with company match
Health Savings Account with company match
Flexible Spending Accounts
Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
Tuition reimbursement, college savings plan and scholarship opportunities
And more!
***********************************************
* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.
Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.
$71.3k-103.4k yearly Auto-Apply 19d ago
Client Strategist Supervisor
Radar 3.8
Kansas City, MO jobs
Job Description
Open position in RADaR office locations, including Kansas City, MO, Columbia, MO, and St. Louis, MO; Hybrid work schedule: 3 days in the office, 2 days working from home
Visa sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.
The Client Strategist Supervisor is a strategic partner to lead and grow larger clients that require strategic thinking and connection not only with the client but also with the full MTP agency team. In this role, you will also collaborate closely with the Director of Data Analytics to create efficiencies and translate technical data into compelling narratives, strategic insights, and actionable business recommendations. Lastly, they will support the Client Success Director with the client strategy team mentorship, billing and overall client health tracking.
This position is perfect for someone with a strong media and marketing background who understands how to analyze and communicate data effectively. Who also loves to mentor and wants to help to develop the client strategy team.
Essential Duties and Responsibilities (Other duties may be assigned)
Build, strengthen, and maintain client relationships rooted in trust, transparency, and strategic partnership.
Develop a clear understanding of each client's business, KPIs, and marketing strategy to guide meaningful conversations and measurement frameworks.
Partner with a Data Analyst to ensure client deliverables are insightful, accurate, and aligned with business goals.
Translate complex, technical analysis into digestible insights and stories that resonate with client stakeholders.
Track and manage multiple ongoing client projects while ensuring all deadlines, budgets, and scopes are met. This includes being able to accurately track time and tasks using our Advantage agency software
Contribute to project planning, data structure discussions, and storytelling strategy.
Understand the basics of dashboard building, data pipelines, and visualization processes-enough to ask the right questions and guide client conversations.
Proactively identify areas for client growth and optimization through data trends, market analysis, and performance insights.
Stay current on marketing trends, measurement strategies, and client industry landscapes.
Support team training and knowledge-sharing by taking initiative to both self-educate and assist others as needed.
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
One to three years experience in Digital Media Strategy, Analytics or related agency experience.
Prior marketing and/or media experience is required. You must understand the purpose of various digital and traditional channels (paid search, email, billboards etc.) and how they fit together.
Prior reporting/analytics experience is a strong plus. Ideal candidates may have worked as a marketing analyst, media strategist, or insights specialist.
Strong understanding of marketing KPIs, ROI, and measurement tactics.
Experience presenting data-backed findings and making recommendations based on insights.
Excellent verbal and written communication skills-you should be comfortable discussing technical findings with non-technical audiences.
Highly organized and able to manage multiple projects, deadlines, and client personalities.
Ability to exercise sound judgment and make decisions independently with minimal handholding.
Familiarity with Google Workspace and Advantage software is helpful but not required.
Must be collaborative, coachable, and adaptable.
Must be comfortable working with people from diverse backgrounds.
Prior experience with media platforms is a must. Examples include: Google Ads, Microsoft Ads, The Trade Desk, Campaign Manager 360, Google Marketing Platform Products, Amazon Ads, etc.
Experience with visualization tools and analytics platforms are a plus. Examples include Tableau, Amazon Redshift, and Looker Studio.
Experience with CRM tools such as Salesforce and Hubspot are a plus.
Education
Bachelor's degree from four-year college or university, degree or concentration in advertising, marketing or communications preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.
Total Perks Package
The chance to be a part of a growing company and the next success story
Amazing opportunities for career development
Recognition programs
Employee referral bonus
Hybrid work schedule; 3 days in the office, 2 days working from home
Fun and collaborative work environment
Casual dress code
Insurance Coverage (medical, dental, vision, life, and disability)
401(k) retirement plan, with employer 4% match
Work/life benefits, including mental health and wellbeing support
Flexible Time Off Policy
Paid holidays, including agency closing Christmas Eve-New Year's Day
Paid leave options, including sick leave, medical leave for self and family, and parental leave
California Residents - Please review our Privacy Notice here.
$40k-50k yearly est. 2d ago
Executive Services Director
Jmmurray 3.9
Cortland, NY jobs
Job Title
EXECUTIVE SERVICES DIRECTOR
Reports to
SENIOR VICE PRESIDENT OF SERVICES
Direct Reports
All Services Directors, QA Coordinator and QA Specialist
FLSA Status : EXEMPT
DSP Status : NO
This is intended to describe the nature and level of work being performed by employees assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents.
Full time
To explore the full range of benefits please visit our website ****************
$52.50-$58.84/hour ($109,190-$122,389/year) - Placement in the range will be determined based on experience and other factors allowed by law.
GENERAL SUMMARY
Reporting to the Sr. Vice President of Services, the Executive Services Director assists with the ongoing regulatory compliance and quality of services in all JM Murray services departments. This includes providing direct oversight to a service area where the leadership is vacant or on extended leave, or extra support is needed.
COMPANY STANDARDS
Maintains regular attendance and punctuality in order to act as a positive role model for employees. This position performs all hours onsite and at all assigned physical locations of service, unless exceptions to work remotely are determined, based on business needs and approved.
Follows all safety rules and regulations, including wearing/using required personal protective equipment while working. Immediately addresses and reports any safety concerns or unsafe working conditions to the Sr Vice President of Services or the Safety Officer.
Ensures that all aspects of performance and job responsibilities are in compliance with the JM Murray mission statement, policies and procedures, professional standards, and applicable governmental laws, rules and regulations.
Demonstrates both personal accountability and the development of confidence and accountability of employees, to ensure that day to day issues and concerns are responded to and resolved in a timely manner.
ESSENTIAL FUNCTIONS
Assists the Sr. VP of Services with maintaining continuity and consistency across all services areas; assists with tasks related to program management, program development and growth/expansion of services.
Works with the Sr. Vice President of Services to strategically plan and achieve growth and expansion of assigned service areas according to the company mission and goals.
Completes reports and documentation such as census of individuals served, applications and reports for expansion opportunities, etc.
Assist in applying for and follow through on grants
As assigned by the Sr. VP of Services, provides supervision to a service area and employees where the leadership position is vacant or on extended leave, and/or where compliance /service delivery functions need extra support.
Reviews timecards for assigned employees according to the JMM payroll schedule and approves timecards according to JM Murray policies and procedures.
Provides ongoing feedback, coaching and supervision to employees with regard to job performance and service delivery. Completes performance reviews for assigned employees in a timely manner, according to established review schedules.
Assists with hiring of staff necessary to provide services, ensuring that applicants who are hired receive comprehensive on the job training. Provides feedback with regard to employees who require supervisory or disciplinary actions and/or terminations.
As requested by the Sr. VP of Services, in collaboration with the Directors, assists with the follow up on internal compliance audit findings for any service area.
Under the director on the Senior VP of services assist Directors with annual budgets
Represents JM Murray Services and the Bennie Rd location as a member of the JM Murray Safety Committee. Follows up on all safety protocols and procedures and committee assignments for each service.
Represent JM Murray on the DD subcommittee
Responsible for the coordination of transportation services and act as a member on the County Transportation Committee
Maintains a productive and high level of communication with the leadership of each service department, the Services Quality Assurance, and the JM Murray Compliance Department, in a team orientated approach to ensure quality and effective services.
Maintains knowledge of all new and updated regulations, OPWDD memorandums and other changes for all JM Murray Services.
Maintains knowledge of Services policies and procedures for all service areas in accordance with state and federal regulations.
In conjunction with the Directors, develop and manages assigned departmental budgets in cooperation with the Accounting Office, including but not limited to budget forecasting, monitoring, and reporting.
Attends all required training and meetings. Conducts training for specific departments, as requested.
Acts as the designee for the VP of Services during vacations or extended leave.
As assigned, represents JM Murray as a representative on local and regional committees.
Conducts self in a manner as to always contribute to maximum individual growth and in accordance with all regulations, the Code of Ethics and Company policy and procedures. Represents JM Murray and the JM Murray mission in a positive manner, treating people with respect and dignity.
Performs additional duties and responsibilities, as assigned.
COLLABORATION
INTERNAL
JM Murray Administration
JM Murray Services Management and Staff
EXTERNAL
Office of People with Developmental Disabilities
Families and providers of individuals served
OMH
County Programs
EDUCATION and EXPERIENCE
Bachelor's Degree in human services, psychology or related field preferred with 3-5 years of experience in working with individuals with disabilities as well as at least 2 years of experience in supervising others.
Knowledge of FI programs, Day Habilitation, Community Habilitation and Employment Services
KNOWLEDGE and SKILLS
Excellent written and oral communication skills
Efficient use of technology and software, including Microsoft Office (Word, Excel) and databases
Highly organized, attention to detail and ability to prioritize
Flexibility to adjust to changes in schedules, assignments and locations
OTHER REQUIREMENTS
Requires a valid NYS Driver's License that meets Company standards; requires proof of NYS Insurance coverage.
Requires clearance through a Background Check process that will include, but is not limited to, clearance through the NYS Justice Center, the Office of People with Developmental Disabilities (OPWDD), the NYS Office of Child and Family Services, and the NYS Department of Motor Vehicles.
WORKING CONDITIONS
Job assignments may take place indoors and outdoors and require travel to various community locations, in various environmental conditions including rain, snow and cold weather.
PHYSICAL REQUIREMENTS
Job-related physical abilities an individual must possess in order to perform the job in a satisfactory manner. In some cases accommodations may be made in accordance with JM Murray policy and with our mission.
0-24 %
25 -49 %
50 -74 %
75 -100 %
Standing/Walking/Mobility: Must be able to stand to operate equipment; mobility to embark and disembark from equipment.
X
Environmental Conditions: Must be able to work in an environment that includes, but is not limited to noise, cold, heat and odors.
X
External Conditions: Must be able to work in a position requiring exposure to the weather conditions.
X
Lifting: Must be able to lift unaided, at least 10lbs
X
Must be able to lift unaided, from 11-30lbs
X
Must be able to lift unaided, from 31-70lbs
X
Must be able to lift unaided, from 71-100lbs
X
Must be able to lift unaided, over 100lbs
Manipulating /Grasping/Feeling: Must be able to write, type, and use office and/or other equipment and handle materials.
X
APPLICANTS
I have reviewed this and I am able to perform the essential functions as outlined. I have discussed any questions I may have about this prior to signing this document.
___________________________________________________________
PRINT NAME
___________________________________________________________ _______________________
SIGNATURE DATE
EMPLOYEE
I have reviewed this and I understand all of my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my department without it being specifically included in the . I have discussed any questions I may have about this job description prior to signing this document.
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Executive Services Director V2024.10.18
$109.2k-122.4k yearly Auto-Apply 9d ago
Client Strategist Supervisor
Radar 3.8
Columbia, MO jobs
Job Description
Open position in RADaR office locations, including Kansas City, MO, Columbia, MO, and St. Louis, MO; Hybrid work schedule: 3 days in the office, 2 days working from home
Visa sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.
The Client Strategist Supervisor is a strategic partner to lead and grow larger clients that require strategic thinking and connection not only with the client but also with the full MTP agency team. In this role, you will also collaborate closely with the Director of Data Analytics to create efficiencies and translate technical data into compelling narratives, strategic insights, and actionable business recommendations. Lastly, they will support the Client Success Director with the client strategy team mentorship, billing and overall client health tracking.
This position is perfect for someone with a strong media and marketing background who understands how to analyze and communicate data effectively. Who also loves to mentor and wants to help to develop the client strategy team.
Essential Duties and Responsibilities (Other duties may be assigned)
Build, strengthen, and maintain client relationships rooted in trust, transparency, and strategic partnership.
Develop a clear understanding of each client's business, KPIs, and marketing strategy to guide meaningful conversations and measurement frameworks.
Partner with a Data Analyst to ensure client deliverables are insightful, accurate, and aligned with business goals.
Translate complex, technical analysis into digestible insights and stories that resonate with client stakeholders.
Track and manage multiple ongoing client projects while ensuring all deadlines, budgets, and scopes are met. This includes being able to accurately track time and tasks using our Advantage agency software
Contribute to project planning, data structure discussions, and storytelling strategy.
Understand the basics of dashboard building, data pipelines, and visualization processes-enough to ask the right questions and guide client conversations.
Proactively identify areas for client growth and optimization through data trends, market analysis, and performance insights.
Stay current on marketing trends, measurement strategies, and client industry landscapes.
Support team training and knowledge-sharing by taking initiative to both self-educate and assist others as needed.
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
One to three years experience in Digital Media Strategy, Analytics or related agency experience.
Prior marketing and/or media experience is required. You must understand the purpose of various digital and traditional channels (paid search, email, billboards etc.) and how they fit together.
Prior reporting/analytics experience is a strong plus. Ideal candidates may have worked as a marketing analyst, media strategist, or insights specialist.
Strong understanding of marketing KPIs, ROI, and measurement tactics.
Experience presenting data-backed findings and making recommendations based on insights.
Excellent verbal and written communication skills-you should be comfortable discussing technical findings with non-technical audiences.
Highly organized and able to manage multiple projects, deadlines, and client personalities.
Ability to exercise sound judgment and make decisions independently with minimal handholding.
Familiarity with Google Workspace and Advantage software is helpful but not required.
Must be collaborative, coachable, and adaptable.
Must be comfortable working with people from diverse backgrounds.
Prior experience with media platforms is a must. Examples include: Google Ads, Microsoft Ads, The Trade Desk, Campaign Manager 360, Google Marketing Platform Products, Amazon Ads, etc.
Experience with visualization tools and analytics platforms are a plus. Examples include Tableau, Amazon Redshift, and Looker Studio.
Experience with CRM tools such as Salesforce and Hubspot are a plus.
Education
Bachelor's degree from four-year college or university, degree or concentration in advertising, marketing or communications preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.
Total Perks Package
The chance to be a part of a growing company and the next success story
Amazing opportunities for career development
Recognition programs
Employee referral bonus
Hybrid work schedule; 3 days in the office, 2 days working from home
Fun and collaborative work environment
Casual dress code
Insurance Coverage (medical, dental, vision, life, and disability)
401(k) retirement plan, with employer 4% match
Work/life benefits, including mental health and wellbeing support
Flexible Time Off Policy
Paid holidays, including agency closing Christmas Eve-New Year's Day
Paid leave options, including sick leave, medical leave for self and family, and parental leave
California Residents - Please review our Privacy Notice here.
$40k-50k yearly est. 2d ago
Utility Service Supervisor
Eis Group Usa 4.8
Houston, TX jobs
We are seeking an experienced and highly organized Utility ServiceSupervisor to oversee and coordinate utility service operations in a remote capacity. The successful candidate will be responsible for supervising service teams, ensuring compliance with utility regulations, managing service performance, and supporting efficient delivery of utility-related services to customers and stakeholders.
This position is strictly limited to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered.
Key Responsibilities:
Supervise and coordinate daily utility service operations, including service requests, maintenance activities, and customer support
Monitor service performance, response times, and compliance with operational standards
Provide leadership, guidance, and performance management to utility service personnel
Coordinate with field crews, contractors, and internal departments to resolve service issues
Ensure adherence to federal, state, and local utility regulations and safety standards
Review service reports, analyze trends, and recommend operational improvements
Support emergency response coordination and outage management activities
Maintain accurate operational documentation and service records
Required Qualifications:
Bachelors degree in Engineering, Public Administration, Business Management, or a related field (or equivalent experience)
Minimum of 5-7 years of experience in utility operations, field services, or infrastructure management
Prior supervisory or leadership experience
Strong knowledge of utility service operations (electric, water, gas, or telecommunications)
Excellent organizational, problem-solving, and communication skills
Ability to effectively supervise teams in a remote or distributed work environment
Preferred Qualifications:
Experience with regulated utility environments
Knowledge of outage management systems, work order management systems, or SCADA platforms
Relevant industry certifications
Compensation:
Annual Salary Range: $90,000 - $120,000 USD, based on experience, qualifications, and geographic location
Benefits:
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with employer matching
Paid time off, sick leave, and company holidays
Life, short-term, and long-term disability insurance
Professional development and leadership training opportunities
Flexible remote work arrangements
Employee assistance and wellness programs
Work Authorization & Residency Requirement:
Must be legally authorized to work in the United States
Must currently reside within the United States
Applications from candidates residing outside the U.S. will be automatically rejected
$35k-50k yearly est. 2d ago
Global Service Delivery, Director
Astreya 4.3
Remote
What this Job Entails:
The Service Delivery Director is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy.
Scope:
Directs and controls the activities of a broad functional area through department managers within the company.
Works with other senior managers to establish strategic plans and objectives.
Works on complex issues where analysis of situations or data requires in-depth company knowledge.
Your Roles and Responsibilities:
Provide leadership to diverse operations
Implement, monitor and provide timely reports to customers on service delivery metrics
Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team
Drive internal and client meetings covering delivery performance, service improvements, quality, and processes
Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams
Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities
Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision
Work closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary
Further, develop and maintain retention program and incentives for field employee satisfaction
Manage complex and/or large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements
Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment
Takes ownership for the resolution of highly complex issues and risks that have been escalated
Leads the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team
Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor's degree (B.S/B.A) from four-college or university and 10+ years' related experience and/or training; or equivalent combination of education and experience.
Builds and strengthens relationships with executives and/or major customers.
A track record of successfully delivering a range of complex, high profile IT projects.
Proven track record of implementing and leading improvements in project lifecycle.
Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries.
Passionate about the IT industry and how new technology can improve business outcomes.
Strong technical knowledge of enterprise IT, including but not limited to IoT, cloud, ITAM, help desk, networking, ticket and incident management.
Strong analytical, organizational, communication and presentation skills.
Highly adaptable with the ability to effectively manage multiple concurrent work streams.
Strong business acumen and the ability to provide operational, technical and financial oversight.
Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment.
Preferred Qualifications:
Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range
$132,240.00 - $208,800.00 USD (Salary)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
$132.2k-208.8k yearly Auto-Apply 60d+ ago
Client Strategist Supervisor
Radar 3.8
Saint Louis, MO jobs
Job Description
Open position in RADaR office locations, including Kansas City, MO, Columbia, MO, and St. Louis, MO; Hybrid work schedule: 3 days in the office, 2 days working from home
Visa sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.
The Client Strategist Supervisor is a strategic partner to lead and grow larger clients that require strategic thinking and connection not only with the client but also with the full MTP agency team. In this role, you will also collaborate closely with the Director of Data Analytics to create efficiencies and translate technical data into compelling narratives, strategic insights, and actionable business recommendations. Lastly, they will support the Client Success Director with the client strategy team mentorship, billing and overall client health tracking.
This position is perfect for someone with a strong media and marketing background who understands how to analyze and communicate data effectively. Who also loves to mentor and wants to help to develop the client strategy team.
Essential Duties and Responsibilities (Other duties may be assigned)
Build, strengthen, and maintain client relationships rooted in trust, transparency, and strategic partnership.
Develop a clear understanding of each client's business, KPIs, and marketing strategy to guide meaningful conversations and measurement frameworks.
Partner with a Data Analyst to ensure client deliverables are insightful, accurate, and aligned with business goals.
Translate complex, technical analysis into digestible insights and stories that resonate with client stakeholders.
Track and manage multiple ongoing client projects while ensuring all deadlines, budgets, and scopes are met. This includes being able to accurately track time and tasks using our Advantage agency software
Contribute to project planning, data structure discussions, and storytelling strategy.
Understand the basics of dashboard building, data pipelines, and visualization processes-enough to ask the right questions and guide client conversations.
Proactively identify areas for client growth and optimization through data trends, market analysis, and performance insights.
Stay current on marketing trends, measurement strategies, and client industry landscapes.
Support team training and knowledge-sharing by taking initiative to both self-educate and assist others as needed.
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
One to three years experience in Digital Media Strategy, Analytics or related agency experience.
Prior marketing and/or media experience is required. You must understand the purpose of various digital and traditional channels (paid search, email, billboards etc.) and how they fit together.
Prior reporting/analytics experience is a strong plus. Ideal candidates may have worked as a marketing analyst, media strategist, or insights specialist.
Strong understanding of marketing KPIs, ROI, and measurement tactics.
Experience presenting data-backed findings and making recommendations based on insights.
Excellent verbal and written communication skills-you should be comfortable discussing technical findings with non-technical audiences.
Highly organized and able to manage multiple projects, deadlines, and client personalities.
Ability to exercise sound judgment and make decisions independently with minimal handholding.
Familiarity with Google Workspace and Advantage software is helpful but not required.
Must be collaborative, coachable, and adaptable.
Must be comfortable working with people from diverse backgrounds.
Prior experience with media platforms is a must. Examples include: Google Ads, Microsoft Ads, The Trade Desk, Campaign Manager 360, Google Marketing Platform Products, Amazon Ads, etc.
Experience with visualization tools and analytics platforms are a plus. Examples include Tableau, Amazon Redshift, and Looker Studio.
Experience with CRM tools such as Salesforce and Hubspot are a plus.
Education
Bachelor's degree from four-year college or university, degree or concentration in advertising, marketing or communications preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.
Total Perks Package
The chance to be a part of a growing company and the next success story
Amazing opportunities for career development
Recognition programs
Employee referral bonus
Hybrid work schedule; 3 days in the office, 2 days working from home
Fun and collaborative work environment
Casual dress code
Insurance Coverage (medical, dental, vision, life, and disability)
401(k) retirement plan, with employer 4% match
Work/life benefits, including mental health and wellbeing support
Flexible Time Off Policy
Paid holidays, including agency closing Christmas Eve-New Year's Day
Paid leave options, including sick leave, medical leave for self and family, and parental leave
California Residents - Please review our Privacy Notice here.
$40k-50k yearly est. 2d ago
Site Services Supervisor
Wesdome Gold Mines 4.2
Onyx, CA jobs
Eagle River Mine, Near Wawa, ON (Mine Site) Company Information Wesdome is a Canadian-focused gold producer with two high-grade underground assets, the Eagle River mine in Ontario and the Kiena mine in Québec. The Company's primary goal is to responsibly leverage its operating platform and high-quality brownfield and greenfield exploration pipeline to build a growing value-driven gold producer.
The Eagle River Mine site has a tight-knit team where everyone knows each other and there is a strong sense of camaraderie and mutual support. It is a hands-on, fast paced environment where work feels impactful and you can see the results of your contributions quickly. There are many long-tenured employees and a lot of site pride.
The mine is located a short drive from Wawa, deep in the forest where it is scenic and quiet. It is a real 'boots on the ground' setting. Team members reside in a camp environment and typically work on rotations, depending on the position. The camp offers excellent food, a sauna/gym, recreational room and the opportunity to stay connected with family and friends.
See below for a summary of Wesdome's comprehensive and competitive total compensation package.
About the Opportunity
Wesdome Gold Mines is seeking a driven and safety-focused Site ServicesSupervisor to join our team at the Eagle River Mine. In this key leadership role, you will oversee Site Services and Ore Haulage operations, ensuring safe, efficient, and well-coordinated day-to-day activities in a remote mining environment.
About YOU - You Belong Here!
You are a hands-on leader with a strong commitment to safety, teamwork, and operational excellence. With several years of experience in site services, haulage, road maintenance, or a related field, you bring the confidence and judgment needed to supervise crews, coordinate contractors, and resolve issues effectively. You communicate clearly, handle competing priorities well, and thrive in a fast-paced, remote work environment.
Position Responsibilities, Accountabilities and Job Duties
* Maintain safe working conditions.
* Be a leader in the field (Lead and control activities of Site Services and Ore Haulage personnel including training, coaching and development).
* Supervise the Site Services and Ore Haulage Personnel, delegate tasks and assist to ensure day-to-day operations are running efficiently.
* Overseeing Work Planning and Execution of Site Services, Ore Haulage and Road Maintenance Personnel.
* Data entry and analysis of DWR information.
* Deal with employee and customer concerns .
* Ensure H&S policies and procedures are communicated, applied and enforced.
* Maintain the confidentiality of all Corporation information.
* Participate in accident/incident investigations.
* Sourcing and coordination of specialty service contractors.
* Participation in safety, planning and coordination meetings.
* Purchase approvals per the role allowances.
* Perform other duties as assigned and required.
Qualifications and Experience
* Minimum 5 years of experience in related field.
* Minimum 3 years of experience in a supervisory role.
* Experience working with SAP is preferred.
* Excellent interpersonal and communication skills, both written and verbal.
* Must be able to work independently and within a team structure in a fast-paced environment.
* Proficiency in Microsoft Office.
* Valid driver's licence. (DZ is Beneficial)
Working Conditions / Schedule
Location: Eagle River Mine near Wawa, ON
Shift / Hours of Work: 12-hour shifts
Schedule / Rotation: 7/7
Type of Hire: Permanent, Full-Time
Existing vacancy: Yes
Travel: Must be able to travel to/from the mine site
Other Information:
To learn more and for additional details about "Why Work with Us" and "Life at Wesdome", please visit *************** > People and Careers.
About our Total Compensation Package
Our total compensation package is more than just a great salary. We have established a comprehensive program that takes care of both you and your family that includes:
Comprehensive Compensation and Benefits Package includes:
* Market competitive base pay / salary, commensurate with experience and qualifications
* Annual performance-based bonus opportunity
* Access to comprehensive extended health and dental coverage for employee and eligible dependents beginning on day 1 of employment (short-term disability coverage begins after 3 months)
* Healthcare spending account
* Wellness benefit as an annual incentive
* RRSP matching
* Training, development and education supports
* Travel allowances
PLUS…
* Programs to support the long-term well being of our team members (i.e. Employee Assistance Program)
* Mental Health Awareness Month
* Family Day & Annual Holiday events
* Local community partnerships
Apply Online at Wesdome.com > People & Careers > Join our Team
Wesdome prides itself on being an equal-opportunity employer committed to responsible mining practices and building a diverse and inclusive workforce. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or Aboriginal status.
We wish to thank all applicants for their interest and effort in applying for the position. However, only candidates selected for interviews will be contacted.
Wesdome uses artificial intelligence (AI) supported technology as part of its recruitment, screening and evaluation processes that are performed by real people.
Wesdome is committed to accessibility for people with disabilities. We will work with applicants requesting accommodation at any stage of the recruitment and selection process. If you require accommodations, please contact us at hr.resumes_*********************
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (the "Act"), Wesdome is committed to hosting and maintaining an accessible environment.
To be eligible for this position, you must be legally permitted to work in Canada without any additional sponsorship support from Wesdome.
7/7
$47k-72k yearly est. Easy Apply 36d ago
General Services Supervisor
Ineos 3.7
Ashtabula, OH jobs
At INEOS Pigments, we value the contribution of our people in making us one of the largest producers of titanium dioxide in North America. Providing numerous products and services to industries around the globe, from coatings to plastics to paper and other end-uses, we invest in employee development and offer a wide range of career opportunities, offering everyone the chance to broaden their experience and build a professionally rewarding career.
The primary purpose of the Site ServicesSupervisor is to manage the Site Service Department and provide direction and supervision to the Site Services Coordinator and to ensure that all site services responsibilities are being performed in a safe and efficient manner while adhering to all INEOS Pigments policies and procedures. This includes oversight of contractor safety, job preparation, execution and costs. This is a salaried exempt, day shift position. It is classified as a Safety Critical role.
This position is designated as a Safety Critical Role.
Key job responsibilities include:
* Be a leader demonstrating the INEOS Pigments Behavioral and Process Safety Principles and Life Saving Rules
* Attend monthly contractor safety meetings
* Attend scheduled employee safety meetings and attend safety computer-based training
* Perform four (4) Life Safety Audits per year
* Complete Action Items on time
* Complete computer-based training on time
* Perform specific Contractor Safety Audits with SHE and Purchasing departments
* Originate GWP's, which will then go to the Area operations Supervisor for completion.
* Manage Site Services Budgets ************33, ************33
* Provide monthly Site Service Outlook
* Create blanket purchase order requisitions to the full year value
* Create Site Services yearly budgets
* Manage Site Services Projects under budget and on time
* Closely monitor costs and spending
* Ensure all contractors are performing risk assessments
* Manage Site Services (MS2) backlog to a minimum
* Turn Notifications into Work Orders daily
* Plan and execute the workload daily
* Originate GWP's, which will then go to the Area operations Supervisor for completion.
* Write Requests for Quotes on Site Service Projects and misc.
* Develop a buildings inspection program to include a buildings maintenance budget and plan.
* All other projects as assigned
* Overhead Hoists - Monthly Inspections & Management
* Scaffolding, Insulation
* HVAC Repairs and PM's - Heating, Air Conditioning
* Plumbing Repairs - Showers, Faucets, Toilets, Sinks and Sewer pipe cleaning
* Building Repairs - Roof leaks, Gutters, Down Spouts and Siding
* Road and Parking Lot Repairs - Asphalt, Concrete, Sealing and Stripping
* Railroad Inspections and Repairs
* Excavations - Piping, Catch Basins, Drainage Issues, Fire Hydrant Repairs
* Concrete Work - Containment's, Trenches, Acid Proofing
* Contracted Office Remodeling
* Fire Protection - Inspection and Repairs
* Contract Janitorial Complex Wide
* Landscape Services - Mowing, Weed Control, Flowers, misc.
* Security Fence Installation and Repair - Guard Rails, Bumper Posts, Gates
* Snow Plowing - Salting, Relocation
* Complex Signage - Installation and Repair
* Back Flow Prevention Devices - Inspection and Repairs
* Concrete Block Repair
* Painting and Blasting Structural Steel and Piping
* Scrap Metal Roll Offs - Schedule Pickups and Tracking Payments
* Waste Roll Offs - Schedule Pickups and GR's
* Trash Compactors - ASH 1 & ASH 2 Repairs and GR's
* INEOS Landfill Waste - Monthly GR's
* Lamp tracker Recycle - Bulbs, Batteries disposal and GR's
* Road Sweeping Complex
* Pest Control Complex
* Safety Rugs and Mops - GR's
* Air Cleaning Systems - ASH 2 Only GR's
* Distillata Drinking Water - GR's
* Coffee Services - GR's
* Propane - Organize and GR's
* Gas and Diesel - Organize and GR's
* About You
You should possess:
* A minimum of a high school diploma or equivalent is required
* Possess a minimum of ten (10) years of related experience in a manufacturing environment
* Supervisory and coordination skills
* Knowledge or various equipment and machinery
* Functionality with various computer programs, specifically Microsoft Office Suite and SAP
* Competencies
Acting with integrity, building relationships, communicating openly and honestly, committing to safety and respect for the environment, team orientation, initiative, high personal standards
Schedule/Hours
This is a salaried exempt day shift position.
Our Ashtabula, Ohio Complex, consisting of two plants just south of Lake Erie, is a state of the art manufacturing complex with leading technology and more than 45 years of manufacturing excellence.
INEOS Pigments offers a competitive salary with an annual bonus and a comprehensive benefits package, including paid time off, medical, dental, vision, short-term disability, long-term disability with the buy-up option, basic life & AD&D insurance with a buy-up option for self and dependents, 401(k) with company match.
EOE M/F/Vet/Disabled
Know Your Rights: Workplace discrimination is illegal (eeoc.gov)
$39k-62k yearly est. 8d ago
Customer Service Supervisor
Applied Medical Technology 4.3
Brecksville, OH jobs
Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe.
Position Summary:
Supervise, train and support all customer service representatives.
This position is 100% on-site in Brecksville, OH.
Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned.
Manage and train customer service reps.
Obtain extensive knowledge of AMT's product line and company policies.
Oversee daily CS activity: Phone calls, order entry, invoicing, email inbox, etc.
Troubleshoot/problem solve with customers via phone and email.
Obtain feedback from customers regarding product and service performance.
Returned Goods Authorization/ Product Complaints: Reporting in the ERP system and follow up with customers.
Perform annual performance reviews of all CS reps.
Collaborate with other departments to resolve complex issues and improve processes.
Must be a team player with excellent communication skills.
Handle daily invoicing.
Conduct regular team meetings to share updates, provide coaching, and reinforce service goals.
Run ERP system reports and work closely with the finance department for credits and setting up new accounts.
Handle escalated customer issues with professionalism and resolution-focused communication.
Maintain and update accounts in the ERP system.
Prepare and present reports on team performance, customer satisfaction, and service trends.
Monitor performance metrics, call quality and response times to ensure service excellence.
Foster a positive and customer-centric culture within the team.
Supervise, train, and mentor a team of customer service representatives.
Other duties as assigned.
Supervisory Responsibilities:
Supervise, train and support all customer service representatives.
Requirements
Minimum Qualifications:
Associate's degree or higher (required). Bachelor's degree in Business Administration, Communications, or a related field (preferred).
Minimum of 3 - 5 years of experience in customer service, with at least 1-2 years in a leadership or supervisory role.
Strong interpersonal and communication skills, both verbal and written.
Proven ability to coach, motivate, and lead a team.
Excellent problem-solving and conflict resolution abilities.
Proficiency in customer service software, CRM systems, and Microsoft Office Suite: Outlook, Excel, PowerPoint and Word.
Ability to analyze data, prepare reports, prepare schedules, and make recommendations to improve service.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Microsoft Dynamics is a plus but not required.
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons.
Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems.
Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk.
Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork.
Equipment Used: Telephones, computer, other office equipment as needed.
Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check.
AMT is an Equal Opportunity/Affirmative Action Employer.
Benefits:
Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service.
Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others.
401k: AMT matches 100% of your contribution, up to 3% of your salary.
Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one
Other Exciting Perks!
Family-oriented, Positive Working Environment
Discretionary Yearly Raises
On-site Vending & Gym
Annual Employee Appreciation Picnic
Tuition Reimbursement
Employee Referral Bonus Program
Employee Assistance Program
$29k-41k yearly est. 55d ago
Customer Service Supervisor
Applied Medical Technology, Inc. 4.3
Brecksville, OH jobs
Since 1985, our core business has been enteral device product development, design, manufacturing, and engineering in a state-of-the-art facility near Cleveland, Ohio. AMT's steady growth consistently creates job opportunities in Northeast Ohio. We are always searching for new talent and would love for you to join our team! We strive to keep the small company feeling while still reaching users all over the globe.
Position Summary:
Supervise, train and support all customer service representatives.
This position is 100% on-site in Brecksville, OH.
Duties and Responsibilities: This list is not comprehensive but meant to represent the most common or important duties of the position. Other duties are required and/or assigned.
* Manage and train customer service reps.
* Obtain extensive knowledge of AMT's product line and company policies.
* Oversee daily CS activity: Phone calls, order entry, invoicing, email inbox, etc.
* Troubleshoot/problem solve with customers via phone and email.
* Obtain feedback from customers regarding product and service performance.
* Returned Goods Authorization/ Product Complaints: Reporting in the ERP system and follow up with customers.
* Perform annual performance reviews of all CS reps.
* Collaborate with other departments to resolve complex issues and improve processes.
* Must be a team player with excellent communication skills.
* Handle daily invoicing.
* Conduct regular team meetings to share updates, provide coaching, and reinforce service goals.
* Run ERP system reports and work closely with the finance department for credits and setting up new accounts.
* Handle escalated customer issues with professionalism and resolution-focused communication.
* Maintain and update accounts in the ERP system.
* Prepare and present reports on team performance, customer satisfaction, and service trends.
* Monitor performance metrics, call quality and response times to ensure service excellence.
* Foster a positive and customer-centric culture within the team.
* Supervise, train, and mentor a team of customer service representatives.
* Other duties as assigned.
Supervisory Responsibilities:
Supervise, train and support all customer service representatives.
Requirements
Minimum Qualifications:
* Associate's degree or higher (required). Bachelor's degree in Business Administration, Communications, or a related field (preferred).
* Minimum of 3 - 5 years of experience in customer service, with at least 1-2 years in a leadership or supervisory role.
* Strong interpersonal and communication skills, both verbal and written.
* Proven ability to coach, motivate, and lead a team.
* Excellent problem-solving and conflict resolution abilities.
* Proficiency in customer service software, CRM systems, and Microsoft Office Suite: Outlook, Excel, PowerPoint and Word.
* Ability to analyze data, prepare reports, prepare schedules, and make recommendations to improve service.
* Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
* Microsoft Dynamics is a plus but not required.
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Essential Job Functions: Critical features of this job are described below. They may be subject to change at any time due to reasonable accommodation or other reasons.
* Mental: Must be able to effectively communicate with others; complete and understand complex analysis of numbers; read, analyze and interpret written materials; develop team to meet and exceed company standards; ensure compliance with company policies; respond appropriately to feedback to make improvements; maintain positive working relationships; troubleshoot and solve problems.
* Physical: Must be able to hear and verbally communicate for hours at a time, use computer equipment. Moderate noise level and limited exposure to physical risk.
Knowledge, Skills, and Abilities Required: Knowledge of modern business communication, office procedures and methods. Skill to use a personal computer and various software packages such as Microsoft Office Suite. Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork.
Equipment Used: Telephones, computer, other office equipment as needed.
Special/ Additional Requirements: Persons in this position may be required to pass a drug, alcohol, and/or criminal background check.
AMT is an Equal Opportunity/Affirmative Action Employer.
Benefits:
* Insurance: AMT offers major medical, dental, and vision insurance at the first of the month following 30 days of service.
* Other Benefits: AMT offers several other voluntary benefits including hospital indemnity, critical illness, term life insurance & long term disability (company paid), among others.
* 401k: AMT matches 100% of your contribution, up to 3% of your salary.
* Paid Time Off (PTO): In addition to nine paid holidays, AMT provides employees with paid time off (determined by length of service), starting on day one
Other Exciting Perks!
* Family-oriented, Positive Working Environment
* Discretionary Yearly Raises
* On-site Vending & Gym
* Annual Employee Appreciation Picnic
* Tuition Reimbursement
* Employee Referral Bonus Program
* Employee Assistance Program
$29k-41k yearly est. 56d ago
Field Service Supervisor
Cleaning Technologies Group 3.5
Cincinnati, OH jobs
Job Title: Field ServiceSupervisor Department: Technical Service Reports To: Technical Service Manager Exemption Classification: Exempt Summary: Supervise field techs, dealing with customer request for service for either warranty or information request, scheduling and coordination start-ups on new equipment and following up on these start-ups. MINIMUM REQUIREMENTS TO PERFORM DUTIES Essential Duties and Responsibilities: 1. Supervise technicians during installation and startup of machines at the customers' plant and maintain all working components as determined by customers' needs. 2. Schedule and coordinate travel to customers' location(s) for techs to supervise installation of our machines at the customer's plant and perform startup of new machine. 3. Assist techs with field trouble shooting on both warranty and repair orders. 4. Review jobs in the shop as production is in progress for possible field service problems. 5. Training of other employees and/or customers on machines. 6. Review and post service reports on jobs in the fields. 7. Assist Technical Service Manager when required. 8. Other functions as directed. Supervisory Responsibilities: Supervise Field Service Technicians and assist in training of temporary/new employees. Qualifications/Skills: Must be able to present information to groups of employees, customers, suppliers, etc. both in writing and verbally. Be able to use Word, Excel and PowerPoint to communicate this information. Education and/or Experience: College degree in electrical engineering and/or 2-3 years of technical experience in manufacturing automation, material handling, and/or machine control. Must have product component level knowledge, programming experience. Position requires multiple projects be handled at one time. Language Skills: Communicate verbally and/or in writing with customers, suppliers, other employees, other departments and supervision as to work in progress, problems and/or completion. Must be able to present information to groups of employees, customers, vendors, etc. Mathematical Skills: Be able to add, subtract, multiply and divide basic numbers. Calculate percentages and perform advanced mathematical procedures. College level mathematics. Reasoning Ability: Be able to identify work process problems and possible solutions. Certificates/Licenses/Registrations: Maintain local, regional and/or national memberships in appropriate professional organizations/associations. Physical Demands: Stand for prolonged periods of time on concrete floor. Will be required to kneel, squat, stoop, recline, climb, crawl, and/or bend on an as needed basis. Must be able to adjust visual focus. Must be able to lift up to 50 lbs. unassisted, over 50 lbs. with assistance of a lifting device. Work Environment: Traditional shop atmosphere. Subject to temperature variance based on season. Loud noise level. May be exposed to various fumes or smells based on job. Travel : Some travel (10% - 20% of the time) throughout North America to customer jobsite for startups, machine commissioning, and warranty work as dictated by project. Some International travel required.
$29k-43k yearly est. 60d+ ago
Service Supervisor
Default 4.5
Ohio jobs
Cintas is seeking a ServiceSupervisor to work directly with our customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team to ensure Cintas customers receive the highest level of customer service and product quality in the most efficient manner; driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability.
Skills/Qualifications
Required
High School Diploma/GED; Bachelor's degree preferred
Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) or Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:
Have an active driver's license
Be at least 21 years of age
Obtain a DOT medical certification
Provide documentation regarding their previous employment
Preferred
Experience working in a sales related role
Customer service experience, preferably in an industrial or service industry
Training or instructor experience
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday . Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
Job Category: Service
Organization: Rental
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift
$38k-53k yearly est. 48d ago
Supervisor - Mobile Phlebotomy Services
Compunet 3.8
Moraine, OH jobs
Dayton, Cincinnati, Northern Kentucky 4:00am-12:30pm - salary and hours may vary based on business need. Monday-Friday Responsible for the operations and managerial functions of lab support services (Phlebotomy/Processing) for Long-Term Care (LTC) facilities and off-site collection services. Individual must have the ability to positively interact with facility staff as well as with geriatric and other skilled nursing patients.
Essential duties and responsibilities:
Provide direct supervision and leadership to the Mobile Phlebotomy team in concert with CompuNet's mission, vision, and values to meet business objectives and customer expectations.
Ensure that daily schedules and work assignments fulfill requirements for optimal service delivery.
Support and coach staff to provide outstanding customer and patient satisfaction.
Review timekeeping system data regularly, submit completed payroll records on time, and manage department overtime.
Assist with maintaining department annual operating/capital budget and managing expenses.
Ensure adequate inventory of supplies.
Interview and hire new employees. Ensure all staff training is completed and documented promptly.
Promote ongoing development of the staff through continuing education and competency assessment.
Conduct monthly employee one-on-one meetings, set goals and objectives, determine appropriate corrective action, and document employee performance on an ongoing basis.
Provide clear, consistent communication to staff through regularly scheduled meetings, memos, and one-on-one communication.
Ensure smooth shift transitions and shift-to-shift communication.
Ensure departmental compliance with all company, departmental and regulatory policies and procedures.
Communication with internal and external customers to exceed customer service standards of the organization and assure client needs are met.
Contribute to the overall effectiveness of the organization by promoting and encouraging the continuous improvement philosophy.
Participate as a part of the CompuNet Management Team and attend managerial and operational meetings.
Resolve customer and collection issues promptly.
Cover mobile phlebotomy duties when needed and perform laboratory support duties as required.
Perform other duties as assigned.
Qualifications:
High school degree/GED with 3 years leadership experience or Associate's or Bachelor's degree in Medical Technology or related laboratory science with 2 years laboratory leadership experience and current ASCP certification.
3-5 years phlebotomy experience with demonstrated increasing responsibilities in a medical laboratory environment.
Demonstrated positive customer satisfaction skills and abilities, along with excellent communication skills
Demonstrate the core values of the organization.
Sound reasoning ability and independent judgment.
Ability to work within specified deadlines and timetables.
Attention to detail and the ability to multitask and prioritize.
Must have and maintain a valid driver's license
Must maintain and show proof of liability automotive insurance.
Must have reliable transportation for driving to each facility.
Physical demands and work environment:
Standing for long periods of time.
Must be able to walk 5-7 miles per day with periods of rest.
Able to work daily in varied settings that are sometimes high-stress and require multi-tasking.
Be capable of all range of movement to include sitting, standing, and bending while performing job duties.
Must be available by phone and electronic communications.
Safety demands and requirements:
Will have exposure to biohazard substances and hazardous chemicals
Be familiar with and adhere to safety, ergonomic and health policies of the Company.
Comply with all PPE requirements when in the laboratory or other biohazard areas.
Complete required safety training and health evaluations promptly.
Anticipate safety hazards, act upon unsafe situations and promote safety awareness.
$39k-59k yearly est. 11d ago
Customer Service Supervisor
JBT Corporation 4.7
Sandusky, OH jobs
At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.
Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.
As our Customer ServiceSupervisor- you will report to the Senior Manager Parts Segment. Oversee and schedule aftermarket customer service team. Provide leadership and daily management of customer service Representatives and distribution of workload.
* Create and meet sales budgets and performance goals for the department. Participate in hiring, terminations, performance reviews, coaching, and salary planning of team
* Ensure customer satisfaction in spare parts and product support to include customer follow-up on all open issues or promises. Surveys and follows up with customers to ensure highest levels of customer satisfaction
* Maintain monthly Inbound/Backlog for Department
* Maintain a record of all red flag issues and coordinate activities with production, customers, vendors or suppliers until the issue is resolved
* Oversee issuance of credit memos' and RMA's (Return Material Authorization) while working with the customer service team to minimize customer returns
* Provide back up for daily correspondence with customers involving phone support for parts questions, pricing and availability information
* Work directly with Operations Manager/ departments to determine proper spare parts inventory levels while minimizing slow moving/obsolete/excess inventory
* Provide regular analysis of the parts business using information from the CS SF dashboard
* Provide input for Monthly Report to include: bowlers, departmental report, inbound/backlog, performance. Prepare other analysis and reports
* Create training aids for customers and fellow employees
* Create documentation to share information with fellow employees
* Manage customer service / parts sales team members. Assigns, monitors and reviews work for accuracy, quality and progress
* Coach, counsels and trains team members to improve skill, productivity, safety, quality and processes
* Create and meet sales budgets, departmental budget, and performance goals for the department
* Maintain profit margins and minimize costs
* Manage to established budget and help correct variances
Requirements for the role
* (5) years industry experience
* Experience leading or supervising others and coordinating projects
* High School diploma required College Degree in business preferred
* Knowledge of food processing equipment/products, services and industry standards
* Knowledge of Lean manufacturing processes. Knowledge of inventory management and stock level adjustment
* Required: Advanced proficiency in Microsoft Excel. Must have experience using Excel to analyze data and create reports and ability to use Excel functions such as Pivot Tables, VLOOKUP, INDEX/MATCH, SUMIF, COUNTIF]
* Proficient in ERP (Enterprise Requirements Planning) systems (preferably Infor Syteline) for order entry, RMA's, financial reporting and information retrieval
* Mechanical knowledge to troubleshoot application-related issues
* You must be authorized to work in the US without sponsorship now or in the future.
Travel & Location
* This position is onsite
* 25% Travel (trade shows, customer sites, other business sites)
* #LI-KF1
* #LI-Onsite
* We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
* We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
* We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!
* Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.
Equal Opportunity Employment:
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at ************.
$25k-37k yearly est. Auto-Apply 14d ago
Customer Service Supervisor
JBT Corporation 4.7
Sandusky, OH jobs
At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.
Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.
Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.
As our Customer ServiceSupervisor- you will report to the Senior Manager Parts Segment. Oversee and schedule aftermarket customer service team. Provide leadership and daily management of customer service Representatives and distribution of workload.
Create and meet sales budgets and performance goals for the department. Participate in hiring, terminations, performance reviews, coaching, and salary planning of team
Ensure customer satisfaction in spare parts and product support to include customer follow-up on all open issues or promises. Surveys and follows up with customers to ensure highest levels of customer satisfaction
Maintain monthly Inbound/Backlog for Department
Maintain a record of all red flag issues and coordinate activities with production, customers, vendors or suppliers until the issue is resolved
Oversee issuance of credit memos' and RMA's (Return Material Authorization) while working with the customer service team to minimize customer returns
Provide back up for daily correspondence with customers involving phone support for parts questions, pricing and availability information
Work directly with Operations Manager/ departments to determine proper spare parts inventory levels while minimizing slow moving/obsolete/excess inventory
Provide regular analysis of the parts business using information from the CS SF dashboard
Provide input for Monthly Report to include: bowlers, departmental report, inbound/backlog, performance. Prepare other analysis and reports
Create training aids for customers and fellow employees
Create documentation to share information with fellow employees
Manage customer service / parts sales team members. Assigns, monitors and reviews work for accuracy, quality and progress
Coach, counsels and trains team members to improve skill, productivity, safety, quality and processes
Create and meet sales budgets, departmental budget, and performance goals for the department
Maintain profit margins and minimize costs
Manage to established budget and help correct variances
Requirements for the role
(5) years industry experience
Experience leading or supervising others and coordinating projects
High School diploma required College Degree in business preferred
Knowledge of food processing equipment/products, services and industry standards
Knowledge of Lean manufacturing processes. Knowledge of inventory management and stock level adjustment
Required: Advanced proficiency in Microsoft Excel. Must have experience using Excel to analyze data and create reports and ability to use Excel functions such as Pivot Tables, VLOOKUP, INDEX/MATCH, SUMIF, COUNTIF]
Proficient in ERP (Enterprise Requirements Planning) systems (preferably Infor Syteline) for order entry, RMA's, financial reporting and information retrieval
Mechanical knowledge to troubleshoot application-related issues
You must be authorized to work in the US without sponsorship now or in the future.
Travel & Location
This position is onsite
25% Travel (trade shows, customer sites, other business sites)
#LI-KF1
#LI-Onsite
We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.
We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.
We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!
Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.
Equal Opportunity Employment:
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at ************.