Operations Manager jobs at General Dynamics

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Stryker Global Field Support Area Manager - Indo-Pacific
General Dynamics 4.7
Operations manager job at General Dynamics
Stryker Global Field Support Area Manager - Indo-Pacific Job Type: Full-Time Country: Republic of City: Camp Humphreys Remote Work Options: On-Site Security Clearance Required: Ability to obtain security clearance Career Level: Mid-Career Requisition ID: 17062066 Description: Global Field Support Manager - Indo-Pacific General Dynamics Land Systems has an opportunity for an experienced leader to manage Global Field Support activities for our Indo-Pacific Region (GFS-IP). This manager will lead a regional organization to achieve the business goals in accordance with the established priorities and resources available. Activities include managing Field Service Representatives (FSR) services, Combat Vehicle Mechanic (CVM) services, and providing unparalleled customer support to our Stryker Combat Vehicle-equipped units. Job Responsibilities: * Manage multiple customer accounts and synchronize the organizations' schedules in terms of contracts, on-time service delivery, unit events, travel, labor, and other resources. * Achieve essential quality objectives like FSR Cost Savings, FSR On-the-Job Training and service delivery metrics, unit readiness enhancements, workplace safety, and product/service delivery standards. * Execute budget strategy and control costs across the organization with regard to time, labor, material, other direct charges, and travel expenditures. * Achieve key compliance metrics for the work force including required training, property accountability, calibrations, travel card, audits and alike. Qualifications: * Education Requirements: Bachelor's Degree required; Master's Degree Preferred * 10 + years of experience in similar role or have previous military experience * Must have proven ability and experience in team management and leadership of large groups. * Must be proficient at planning and monitoring multiple project requirements concurrently. * Must be able to demonstrate a strong working knowledge of Army maintenance and logistics systems. * GDLS leadership experience and knowledge of GDLS policies and procedures a plus. * Must have proven ability to complete programs and projects on time, under budget and with quality results. * Must be willing to work effectively in a team-oriented structure to include field operations, office and shop environments both on and off of military installations. * Responsible for maintaining morale, welfare and promote safe working environments for the assigned workforce. * Must be a US Person * Must be able to qualify for and able to secure and maintain a US Passport for deployment. * Must have the ability to be issued and maintain Corporate AMEX card. * Must qualify for security clearance if required. Scheduled Weekly Hours: 40 Travel Required: Occasional - less than 20% Work Location: Camp Humphreys, Pyeongtaek, South Korea and Camp Casey, Dongducheon, South Korea Position Salary Range: New hires generally start between $93,300 and $124,300 per year. Applicant's placement within the range is based on qualifications and professional experience. The full salary range for the position is between $93,300 and $139,850 per year. Position Incentive: Hired applicant will be able to receive an annual bonus. Benefits Offered: Employees (and their families) are covered by medical, dental, vision, life and accident insurance plans, disability insurance plans, health spending account, flexible spending account, 401(k) retirement plan and tuition reimbursement. Employees are also eligible to receive 6.66 hours of vacation per month, 80 hours of sick/personal time per year and 6-13 paid holidays each year depending on business circumstances and the applicable holiday schedule for that year. Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at *********** General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems' equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform. General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance. As an Equal Opportunity Employer, General Dynamics Land Systems ("GDLS") provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.. If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call ************ or send an e-mail to for assistance and let us know the nature of your request and your contact information. Global Field Support Manager - Indo-Pacific General Dynamics Land Systems has an opportunity for an experienced leader to manage Global Field Support activities for our Indo-Pacific Region (GFS-IP). This manager will lead a regional organization to achieve the business goals in accordance with the established priorities and resources available. Activities include managing Field Service Representatives (FSR) services, Combat Vehicle Mechanic (CVM) services, and providing unparalleled customer support to our Stryker Combat Vehicle-equipped units. Job Responsibilities: * Manage multiple customer accounts and synchronize the organizations' schedules in terms of contracts, on-time service delivery, unit events, travel, labor, and other resources. * Achieve essential quality objectives like FSR Cost Savings, FSR On-the-Job Training and service delivery metrics, unit readiness enhancements, workplace safety, and product/service delivery standards. * Execute budget strategy and control costs across the organization with regard to time, labor, material, other direct charges, and travel expenditures. * Achieve key compliance metrics for the work force including required training, property accountability, calibrations, travel card, audits and alike. Qualifications: * Education Requirements: Bachelor's Degree required; Master's Degree Preferred * 10 + years of experience in similar role or have previous military experience * Must have proven ability and experience in team management and leadership of large groups. * Must be proficient at planning and monitoring multiple project requirements concurrently. * Must be able to demonstrate a strong working knowledge of Army maintenance and logistics systems. * GDLS leadership experience and knowledge of GDLS policies and procedures a plus. * Must have proven ability to complete programs and projects on time, under budget and with quality results. * Must be willing to work effectively in a team-oriented structure to include field operations, office and shop environments both on and off of military installations. * Responsible for maintaining morale, welfare and promote safe working environments for the assigned workforce. * Must be a US Person * Must be able to qualify for and able to secure and maintain a US Passport for deployment. * Must have the ability to be issued and maintain Corporate AMEX card. * Must qualify for security clearance if required. Scheduled Weekly Hours: 40 Travel Required: Occasional - less than 20% Work Location: Camp Humphreys, Pyeongtaek, South Korea and Camp Casey, Dongducheon, South Korea Position Salary Range: New hires generally start between $93,300 and $124,300 per year. Applicant's placement within the range is based on qualifications and professional experience. The full salary range for the position is between $93,300 and $139,850 per year. Position Incentive: Hired applicant will be able to receive an annual bonus. Benefits Offered: Employees (and their families) are covered by medical, dental, vision, life and accident insurance plans, disability insurance plans, health spending account, flexible spending account, 401(k) retirement plan and tuition reimbursement. Employees are also eligible to receive 6.66 hours of vacation per month, 80 hours of sick/personal time per year and 6-13 paid holidays each year depending on business circumstances and the applicable holiday schedule for that year. Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at *********** General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems' equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform. General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance. As an Equal Opportunity Employer, General Dynamics Land Systems ("GDLS") provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.. If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call ************ or send an e-mail to for assistance and let us know the nature of your request and your contact information.
$93.3k-139.9k yearly 23d ago
Business Operations Manager
Pyramid Consulting, Inc. 4.1
San Diego, CA jobs
Immediate need for a talented Business Operations Manager. This is a 08 months Contract opportunity with long-term potential and is located in San Diego, CA(Hybrid). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 25-93143 Pay Range: $80 - $88 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Develop and implement a strategic financial program in partnership with Finance to manage investment processes across VEP Engineering, including investment reviews, forecasting, and ad hoc funding needs. Lead executive communication efforts by delivering clear, concise updates on financial insights, organizational priorities, and key operational outcomes in collaboration with Finance and Operations leadership. Partner closely with leadership teams to align headcount plans, hiring strategies, and both annual and in-year planning activities. Establish a consistent operating cadence with Finance to proactively address financial requirements, identify risks and opportunities, and drive effective mitigation strategies. Build and maintain strong relationships with cross-functional stakeholders to ensure alignment, transparency, and cohesive communication around financial strategy. Produce reports and executive-ready presentations that deliver insights, recommendations, and data-driven guidance to senior leadership. Adjust strategies and processes in response to evolving priorities, ensuring flexibility and agility in financial decision-making. Anticipate and navigate resistance or setbacks independently; foster collaboration during conflict by aligning on shared goals, finding common ground, and promoting understanding of diverse viewpoints before driving toward resolution. Key Requirements and Technology Experience: Extensive program management leadership experience, including 8 years planning and executing medium to large-scale programs or multiple concurrent initiatives Bachelor's degree in engineering, Finance, Statistics, Operations Research, Mathematics, Computer Science, or another quantitative field, or equivalent professional experience. Proven expertise in headcount management, budget planning, financial forecasting, and operational alignment. Strong leadership presence with the ability to influence and collaborate effectively across all levels of the organization. Excellent organizational, coordination, and multitasking skills, with a track record of delivering results in fast-paced, dynamic environments. Solid understanding of financial systems, processes, and operational frameworks. Demonstrated passion for driving outcomes through cross-functional collaboration and teamwork. Financial & Operational Management Expertise in financial planning, budgeting, forecasting, and investment review processes. Strong understanding of financial systems, headcount planning, hiring alignment, and site strategy. Program & Cross-Functional Leadership 8 years of program management experience leading medium-to-large initiatives. Ability to drive executive-level communication and influence senior leadership. Experience establishing operational cadences, managing shifting priorities, and driving alignment across engineering, finance, and HR teams. Strategic Planning & Decision Support Ability to translate organizational priorities into financial and operational strategies. Skilled in generating insights, reporting, and presentations to support data-driven decision making. Collaboration & Stakeholder Management Strong partnership skills across Finance, HR, PMO, Engineering, and Operations. Ability to navigate resistance, resolve conflicts, and build consensus across diverse teams. Process & Execution Excellence Strong organizational skills, with the ability to multitask and operate effectively in fast-paced environments. Ability to anticipate risks, identify opportunities, and drive mitigation plans proactively. Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
$80-88 hourly 3d ago
Security Operations Center Manager
Capgemini Government Solutions 4.5
Indianapolis, IN jobs
ob Description Capgemini Government Solutions (CGS) LLC is seeking a highly motivated Security Operations Center (SOC) Manager to join our Aerospace team in Indianapolis, IN to support our government clients. The successful applicant will work closely with our clients to provide technical support and current industry innovations in information security response, security monitoring, and support audit/compliance activities. The successful applicant will also have direct supervision of the CGS SOC team assigned to the project. Job Responsibilities As a Security Operations Manager, you will: Work with a team of Information Security authorities supporting a global enterprise. Provide daily oversight of SOC team and project deliveries. Continually communicate with client US Head of Advanced Cyber Unit to confirm team is meeting clients' expectations Perform daily operational 'eyes on glass' real-time monitoring and analysis of security events from multiple sources including but not limited to events from Security Information Event Monitoring tools, network, and host-based intrusion detection systems, firewall logs, and system. Contribute to the design and implementation of Security Event Analysis and Incident Management processes and procedures. Create incident response reports and documentation as required to communicate findings, outcomes and lessons learned. Required Qualifications: U.S. Citizenship is required. Eligible to obtain and maintain a Government Security Clearance (DoD Secret). 10+ years of experience working in SOC environment as a Security Analyst. 7+ years of managerial experience in a SOC environment. Experience supporting a large global enterprise environment Solid and demonstrable comprehension of Information Security including malware, emerging threats, attacks, and vulnerability management. Working knowledge of industry standard security tools such as, Darktrace, Netskope, Cisco Suite (Secure Endpoint-AMP; Secure Malware Analytics-ThreatGrid; Umbrella; Secure Cloud Email and Web Manager-IronPort ) ; Sentinel Proficient knowledge and understanding of IP protocols and ports. An understanding of incident response methodologies and technologies. Familiar with key security models and regulations such as ISO 2700X, SOX and PCI. Customer service including the resolution of customer issues, incident handling, and response. Desired Qualifications: Cloud security experience. Programming and/or scripting language experience (C, .NET, Python, Perl, etc). Technical certifications considered an asset are: CISSP, GCIH, GCIA, GCFA, GPEN , GCCF, CISA, CWSP, CCSP, CCNP, MSCE or, other relevant certification in vulnerability analysis, ethnical hacking techniques or penetration testing. Experience with vulnerability assessment platforms and manual validation. Experience in the areas of change control, problem management, incident management and troubleshooting of security solutions. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | ***************** Disclaimer All qualified applicants will be considered for employment based on their skills, and merit. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determined. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$102k-138k yearly est. 3d ago
Director of Customer success - Life sciences
Zensar Technologies 4.3
Santa Rosa, CA jobs
Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us. Job Title: Director -Customer Success - Life sciences Location: Redwood city, CA Position type: Fulltime What's this role about? The Director of Customer Success will lead a high-performing team dedicated to ensuring exceptional client experiences and driving measurable outcomes for life sciences organizations. This role is pivotal in building long-term strategic client-partnerships, maximizing customer value, and supporting business growth through proactive engagement and consultative guidance. *Description for Internal Candidates Key Responsibilities: Customer Relationship Management: Act as the voice of the customer internally, to influence service & operational enhancements Serve as the executive sponsor for key accounts Set and maintain client expectations Ensure alignment between client objectives and service delivery Build and maintain strong relationships with senior stakeholders Strategic Leadership: Develop and execute a comprehensive customer success strategy aligned with organizational goals. Partner with Sales, Delivery & Operations teams to ensure seamless onboarding, delivery/adoption, and retention. Leverage data-driven insights to identify trends, risks, and opportunities for upsell and cross-sell. Operational Excellence: Implement scalable processes and tools to improve efficiency and customer experience. Establish KPIs and performance metrics to measure service performance and customer satisfaction. Establish the client-governance model and lead facilitation of quarterly business reviews with the client Drive continuous improvement initiatives across the customer lifecycle. Measurable KPIs: Revenue Growth from Existing Accounts: Drive 10-20% YoY growth through upsell/cross-sell initiatives. Customer Health Score: Maintain an average health score of 8/10 or higher across all accounts. Client Team Performance: Achieve 100% completion of quarterly success plans and maintain employee engagement scores above 80%. Qualifications: Education: Bachelor's degree in Life Sciences, Business, or related field; advanced degree (MBA, MS) preferred. Experience: 10+ years in Customer Success, Account Management, or Consulting within the life sciences industry. 10+ years in Pharmaceutical or Life Sciences industry. 10+ years providing IT-related services or performing IT-related functions within Life Sciences industry Proven track record of managing enterprise-level clients and delivering measurable business outcomes. Strong leadership experience with ability to build and scale teams. Skills: Deep understanding of pharmaceutical/biotech market dynamics and regulatory environment. Exceptional written & verbal communication, negotiation, and executive presence. Analytical mindset with proficiency in CRM and customer success platforms Advantage Zensar We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA. Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth. At Zensar, you Grow, Own, Achieve, Learn. Learn more about our culture: ***************************************** Ready to #ExperienceZensar? Begin your application by clicking on the ‘Apply Online' button below. Be sure to have your resume handy! If you're having trouble applying, drop a line to ******************.
$146k-196k yearly est. 1d ago
Operations Growth Director
Electrosoft 3.8
San Antonio, TX jobs
The Operations Growth Director will report to the Senior Vice President of Military Support and be responsible for leading, supporting and growing a Military IT Services Portfolio. The successful candidate takes the lead in building customer relationships and cultivates new and organic business and contracting opportunities throughout the Department of War (DoW). The successful candidate is knowledgeable in business pursuit, capture, bid and proposal activities and possesses a thorough understanding of DoW procurement procedures as well as an in-depth knowledge of Federal contracting. The successful candidate possesses strong leadership and project management skills and must demonstrate solid business and financial acumen based on a comprehensive understanding of business and federal contracting issues. The successful candidate is able to work as a core part of the capture and proposal team, lead solutioning sessions for bids, and support color team technical content creation/reviews. Strong leadership and communication skills, with ability to maintain consistent communication across multiple business units and clients The successful candidate is responsible for leading, developing, and mentoring Program Managers and team members to inspire them to deliver consistently excellent work products and customer service on time and within cost, above and beyond client expectations. Responsible for ensuring program support team meets all contractual SLAs. Lead and Manage by proactively identifying potential service improvements and issues and drive the adoption of (or modifications to) technologies and methodologies to improve delivered service capabilities, work on special projects as assigned, provide guidance and provide leadership to less-experienced technical staff members. Establish, develop, and maintain effective and collaborative working relationships with research, development, and requirements planning organizations and personnel Proactively identify program issues and resolve them in a timely fashion to minimize any negative impacts on the quality, accuracy, completeness and timeliness of the program. Perform other related duties as assigned. Basic Qualifications Bachelor's Degree Must have a strong, demonstrable record of growing and developing dynamic teams, building enduring customer relationships, and being able to communicate effectively at all levels 10+ years working with government contracting - must understand the federal business lifecycle and procurement process 7+ years demonstrated successful experience in leading Govt Contract IT Services teams Program Management Professional (PMP) certification from the Program Management Institute (PMI) or equivalent certification from an accredited authority. Experience performing overall contract financial oversight to include labor utilization, estimates at completion, revenue, and maintaining profit and loss responsibility. Experience effectively navigating contractual negotiations and diagnosing complex technical and business problems to uncover unknown and unmet client needs.
$81k-145k yearly est. 23h ago
Plant Manager
The Judge Group 4.7
Charlotte, NC jobs
The Plant Manager oversees daily plant operations, ensuring safe, efficient, and high-quality production. They lead supervisors and teams, manage schedules, ensure regulatory compliance, drive continuous improvement, and promote a strong safety culture. Responsibilities: Oversee daily plant operations to ensure safe, efficient, and high-quality production. Manage production schedules, KPIs, and team performance to meet customer demand. Lead and develop supervisors and staff, fostering a culture of safety and accountability. Ensure compliance with USDA, FDA, OSHA, HACCP, GMP, and food safety standards. Drive continuous improvement, cost control, and process efficiency. Coordinate with maintenance to minimize downtime and maintain facility standards. Qualifications: 7+ years in poultry or food manufacturing, including 3+ years in plant leadership. Strong knowledge of poultry processing and regulatory requirements. Proven success managing large teams and production performance. Excellent leadership, communication, and problem-solving skills. Proficiency in Microsoft Office (Excel required). HACCP certification; SQF/BRC or similar food safety credentials preferred. Bilingual skills a plus.
$101k-138k yearly est. 2d ago
Vice President of Operations - Commercial Real Estate
MacDonald & Company 4.1
Charlotte, NC jobs
Macdonald & Company are partnered with a privately held, long-term real estate owner/operator based in Charlotte, overseeing a diversified portfolio of more than 2 million square feet across office, retail, mixed-use, parking, and land assets. The firm maintains a hands-on, ownership-driven approach to operations and is continuing to modernize and professionalize its internal structures to support portfolio growth and efficiency. The Role This newly designed position will serve as the senior leader overseeing both the property management and maintenance/engineering functions. The VP of Operations will provide unified leadership across departments that historically operated separately, ensuring consistent standards, efficient building operations, clear communication, and alignment with ownership objectives. The role requires someone with strong commercial real estate operations experience, who understands onsite property management, maintenance workflows, financial operations, and tenant service at the portfolio level. Responsibilities Operations Leadership Lead and oversee the property management and maintenance/engineering teams, including department heads. Establish and implement operational standards, processes, and best practices across the portfolio. Drive coordination between property management and maintenance to ensure aligned priorities and seamless execution. Portfolio Oversight Provide executive oversight across a 45-asset portfolio with significant commercial real estate exposure. Conduct regular site assessments to evaluate building operations, maintenance programs, and tenant satisfaction. Ensure compliance with operational, safety, and regulatory requirements. Financial & Lease Administration Oversee annual operating and capital budgets; ensure accurate forecasting and cost-effective operations. Maintain accountability for rent collection processes, financial reporting, and variance management. Review and approve leases, renewals, amendments, estoppels, and SNDAs. Maintenance & Engineering Management Provide leadership to the Senior Maintenance Engineer and engineering/maintenance staff. Oversee preventative maintenance programs, vendor management, and building systems performance. Support staffing, training, workflow optimization, and technology adoption (e.g., work order systems). Capital Projects & Vendor Management Oversee capital projects, tenant improvements, deferred maintenance, and building upgrades. Negotiate and manage vendor and service contracts; evaluate performance and cost efficiency. Provide operational insights during acquisition and disposition due diligence. Cross-Functional Collaboration Partner with ownership, accounting, legal, development, construction, and HR to ensure operational alignment. Serve as the senior operational point of contact for brokers, tenants, municipalities, and external stakeholders. Qualifications 10+ years in commercial real estate operations. Background that includes onsite property management plus an understanding of maintenance and building systems. Experience leading both property management and maintenance departments or multi-disciplinary operational teams. Strong financial and operational acumen, budgets, forecasting, CapEx, lease administration, vendor management. Hands-on, practical leadership style with the ability to create structure and unify teams. Effective communicator comfortable working directly with ownership in a lean, entrepreneurial environment.
$111k-185k yearly est. 3d ago
Director of Operations
Peraton 3.2
Springfield, VA jobs
Operations Director - TSA (Enterprise IT Operations & Service Delivery) Clearance Required: U.S. Citizen, ability to obtain DHS EOD (Active Secret or higher preferred) The Operations Director will serve as the senior leader responsible for directing, stabilizing, and optimizing a large-scale, 24×7 enterprise IT operations environment in support of the Transportation Security Administration (TSA). This role oversees national service delivery functions, incident and event management, Tier 2-4 operations, enterprise monitoring, operational readiness, and the performance of mission-critical systems. The ideal candidate is a seasoned operations leader with deep experience managing enterprise O&M, multi-site IT operations, service desk performance, and high-availability environments across federal or highly regulated organizations. This position requires exceptional executive communication skills, technical acumen, team leadership, and the ability to operate effectively in a fast-paced, mission-critical federal support environment. Key Responsibilities Enterprise IT Operations Leadership Lead and direct a 24×7 enterprise operations organization supporting TSA's national mission systems. Provide hands-on leadership for incident, event, and outage management across multiple technology towers. Oversee Tier 2-4 technical teams to ensure rapid response, escalation handling, and issue resolution. Drive operational excellence through continuous monitoring, proactive problem identification, and service stability initiatives. Service Delivery & ITSM Excellence Manage Service Desk/Helpdesk workflows, queue performance, ticket prioritization, and escalation processes. Lead bridge calls for outages and major incidents, ensuring accurate real-time coordination and communication. Maintain strong adherence to ITIL/ITSM processes for incident, change, and problem management. Ensure transparency and quality through daily, weekly, and monthly operational reporting. Monitoring, Performance & Operational Readiness Oversee enterprise monitoring tools and dashboards to maintain full awareness of system health, service availability, and performance. Drive SLA/KPI compliance across all operational areas. Ensure systems, teams, and processes are fully prepared for audits, assessments, and operational demands. Develop and maintain continuity, COOP, and disaster recovery plans. Team Leadership & Workforce Development Lead, develop, and mentor a diverse technical workforce, including service desk specialists, systems engineers, network engineers, cybersecurity personnel, and cloud support staff. Foster a culture of accountability, quality, collaboration, and mission focus. Partner with TSA stakeholders and senior federal leadership to ensure alignment of technical capabilities to mission needs. Vendor, Budget & Contract Oversight Manage vendor relationships, contract performance, and SLA adherence. Oversee procurement, asset lifecycle management, and O&M planning. Support budget development, cost analysis, and financial forecasting for enterprise operations. Mission-Focused Execution Support mission-critical system access, identity, and availability requirements across TSA environments. Provide executive-ready briefings, operational updates, and incident summaries. Serve as the senior operations representative to TSA leadership, ensuring alignment of technology operations with DHS/TSA mission priorities. Required Qualifications U.S. Citizenship required; ability to obtain DHS EOD (active Secret or higher strongly preferred). Bachelor's degree in IT, Engineering, Cybersecurity, or related field. 10+ years of enterprise IT operations leadership, preferably in federal, DoD, or highly regulated environments. Strong experience leading 24×7 operations, incident and event management, and multi-tier technical teams. Demonstrated experience with enterprise monitoring tools (e.g., SCOM, SolarWinds, CloudWatch, vROPS). Expertise with ITIL/ITSM processes and service delivery management. Experience managing service desk/helpdesk operations and escalation workflows. Proven ability to communicate effectively at all organizational levels, including executives and government stakeholders. Preferred Qualifications Experience leading multi-site or nationwide O&M operations. Background managing large teams (50+), including mixed vendor/government/contract personnel. Strong understanding of Windows enterprise environments, Active Directory, virtualization, and cloud platforms. Familiarity with RMF, ATO processes, security hardening, and compliance frameworks. Experience with continuity planning, COOP, DR, and enterprise resilience. Experience with budget management, O&M cost forecasting, and vendor contract oversight. What Success Looks Like Stable, predictable, and high-performing TSA enterprise operations. Rapid and accurate event/incident response with strong communication. Improved SLA/KPI performance and operational transparency. High-functioning technical teams with strong collaboration and readiness. Clear, consistent reporting and trusted relationships with TSA leadership. Proactive detection, prevention, and mitigation of issues before they impact mission operations. If interested, please forward me your resume with security clearance and contact information soonest.
$82k-139k yearly est. 3d ago
Senior Manager, Machine Learning Science
Expedia Group 4.7
Seattle, WA jobs
Introduction to Team: Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction. We're hiring a Senior Manager, Machine Learning Science to lead our Travel Search & Discovery team. In this role, you'll drive the development and optimization of Expedia's AI models, powering natural language search, multi-modal search, and generative AI-based discovery experiences. We're looking for a deep learning expert with both hands-on technical expertise and proven leadership experience in building high-impact AI solutions. You'll guide a team that designs and deploys cutting-edge models, setting the standard for innovation in search and discovery. Your leadership will directly shape the technology that helps millions of travelers and partners explore, plan, and experience the world every year. What you will do: Lead and mentor a team of Machine Learning scientists to develop state-of-the-art search and discovery algorithms, enhancing the relevance and personalization of our travel offerings Oversee the research, design, and implementation of scalable machine learning models that improve user engagement and satisfaction, while aligning with business objectives Collaborate with cross-functional teams, including product management, engineering, and UX design, to integrate machine learning solutions seamlessly into the overall user experience Analyze large datasets to extract actionable insights, utilizing advanced statistical and machine learning techniques to inform business strategies and feature development Stay updated with the latest advancements in machine learning and AI, especially in the field of Search & Discovery, incorporating relevant innovations to maintain the company's competitive edge in the industry Evaluate and ensure the quality, performance, and fairness of models in production, implementing best practices in model development and deployment Communicate sophisticated concepts and the results of the analyses in a clear and effective manner Collaborate with other machine learning scientists, data scientists, and machine learning engineers to formulate innovative solutions to experiment and implement sophisticated modeling techniques Minimum Qualifications: Bachelor's or Master's degree in computer science, computer engineering or equivalent work experience Strong experience in either recommendations OR search, and personalization to drive innovative solutions and elevate user experiences 8+ years of proven work experience in the field of Software Engineering; and experience in applying machine learning techniques to real-world problems 2+ years management experience; with the ability to inspire and guide a team toward achieving ambitious goals in a fast-paced environment Deep expertise in machine learning, data mining, and information retrieval Hands-on experience in deploying models in production at scale Strong programming skills in Python Proficiency in frameworks like TensorFlow and PyTorch Preferred Qualifications: Excellent problem-solving abilities and a keen analytical mindset, capable of navigating complex datasets and deriving meaningful insights Strong communicator, capable of articulating complex concepts to both technical and non-technical audiences, and fostering collaboration across diverse teams Passionate about travel and dedicated to transforming the online travel shopping experience through innovative machine learning solutions
$132k-172k yearly est. 1d ago
Sr. Manager, Cloud Architecture
The Judge Group 4.7
Lake Forest, IL jobs
Direct Hire Salary: ~ $160-$180k + bonus Hybrid: Lake Forest, IL (3 days a week on-site) About the Role As the Sr. Manager of Cloud Architecture and Engineering, you will lead the strategic design, implementation, and governance of cloud platform solutions across the enterprise. Your mission is to ensure secure, scalable, and resilient cloud services that support the digital transformation. You will collaborate closely with operations, security, and business stakeholders, as well as managed service partners, to maximize the value of cloud investments. Responsibilities Lead Cloud Strategy and Architecture Define and evolve the enterprise cloud architecture to align with business goals, ensuring scalability, sustainability, and technical excellence. Design Resilient Cloud Solutions Architect cloud environments with a focus on high availability, disaster recovery, performance, and security for both COTS applications and internal workloads. Drive Cloud Modernization Lead initiatives to transition from IaaS to PaaS and native cloud services, optimizing operational efficiency and business value. Implement FinOps Practices Develop financial governance strategies that promote cost transparency, accountability, and optimization across cloud resources. Oversee Cloud-Based Software Deployment Manage the integration, configuration, and lifecycle of commercial software in cloud environments, ensuring compliance and performance. Establish Cloud Governance Frameworks Implement robust technical and financial governance models to ensure policy adherence and consistent standards across the cloud landscape. Promote Cloud-Native Adoption and Automation Advocate for cloud-native tools and automation to enhance agility, reduce manual effort, and improve scalability. Minimum Qualifications 7+ years of experience in hosting operations, preferably in manufacturing environments. Proven ability to communicate cloud operations concepts and cost models to both technical and business stakeholders. Experience working in hybrid delivery models with internal teams and managed service providers. Hands-on experience with AWS in hybrid environments (IaaS and PaaS). Deep understanding of: Cloud infrastructure and security Identity management Infrastructure as code and automation High availability and disaster recovery solutions Strong incident management and problem-solving skills. Experience building and managing hosting operations teams, including vendor oversight. Familiarity with ITIL practices and both Agile and Waterfall methodologies. Working knowledge of CI/CD pipelines and securing cloud workloads. Preferred Qualifications Certification in AWS or other cloud platforms. Experience implementing FinOps frameworks. Background in enterprise architecture or cloud governance.
$102k-145k yearly est. 2d ago
Senior Cybersecurity Manager
Amtex Systems Inc. 4.0
Atlanta, GA jobs
The Senior Manager of Cybersecurity Detection Engineering will lead a team of Detection Engineers in designing, implementing, and maintaining advanced detection capabilities to safeguard the organization against emerging cyber threats. This pivotal role will enhance Cox Automotive's next-generation Cyber Defense practice, enabling rapid threat response and automated remediation. The position will be responsible for developing the strategy for the Detection Engineering program and establishing metrics to demonstrate continuous improvement. The ideal candidate will possess expert-level knowledge in SIEM implementation and log ingestion, SOAR, Incident Response, and Threat Intelligence that will be data-driven with strong verbal, written communication, and leadership skills. Cybersecurity Detection Engineering: Define detection engineering strategy, roadmap, and objectives to achieve. Design and implement advanced threat detection techniques using tools such as SIEM, EDR, NDR, and SOAR platforms. Develop innovative custom detection rules and automated remediation, playbooks, and alerts tailored to the organization's threat landscape for enterprise and customer security. Leverage industry standard MITRE frameworks to identify detection coverage and close gaps. Monitor, optimize, and continuously improve detection systems for performance, scalability, and effectiveness. Collaborates with Threat Detection and Response team to continuously improve cybersecurity capabilities in identification, management, and response to threats in the most efficient and effective manner. Performs attack simulation testing to validate efficacy of use cases and purple teaming exercises collaborating with the Vulnerability Mgmt team. Manages and maintains SIEM/Data Lake data management and log ingestion infrastructure in collaboration with Cyber Defense Engineering. Evaluate, validate, tune, and sunset where necessary detection capabilities Maintains operational guidelines, diagrams, and documentation for security detection and response. Incident Response Support: Collaborate with the incident response team to ensure rapid detection and containment of cyber threats. Provide technical expertise and guidance to develop detection use cases during high-severity security incidents. Continuously improve detection and response processes based on lessons learned from incidents. Other duties may be assigned as needed to address new security threats facing the enterprise. Provides off hour support as needed for security administration, detection, and response activities. Threat Intelligence Integration: Leverage threat intelligence to enhance detection capabilities and proactively mitigate risks. Identify and analyze new and emerging threat vectors and incorporate them into detection strategies. Stakeholder Collaboration: Partner with other Cybersecurity, Engineering, and Product teams to align detection strategies with organizational objectives. Communicate detection capabilities and findings to technical and non-technical stakeholders, including executive leadership. Governance and Compliance: Ensure all detection processes and tools adhere to regulatory requirements and industry standards (e.g., GDPR, PCI-DSS, NIST). Establish and maintain documentation of detection strategies, processes, and configurations. Professional Technology Skills (the professional technology skills you need to be able to do the job) Ability to: Proven track record of building scalable organizations that have world class threat detection capabilities. Technical proficiency performing security investigations at scale; including endpoint, cloud, identity, network, and email threats. Work with internal IT teams and external MSSPs for creation and operationalization of Detection Engineering use cases for WAF, DDoS Protection, Email systems, DLP, AV, and Endpoint security technologies. Practical experience with Detection & Response tools for network, endpoints, cloud, and identity as well as SOAR platforms. Apply security Threat Intelligence to identify new threat vectors. Lead projects to improve security monitoring and response capabilities. Demonstrate a strong security engineering and architecture background to best understand how to employ the most effective and efficient security monitoring. Strong fundamentals of Linux, MacOS, and Windows operating system internals. Demonstrate effective communication of security issues to management and others. Maintain detection use case and SIEM configuration guidelines and standards for security. Proficiency creating and managing operational metrics that increase team efficiency and quality. Enthusiastic about managing and mentoring individuals pursuing careers in detection engineering. Ability to manage effective relationships with organizational leaders, build a roadmap, and drive broad initiatives to completion. Understanding of Machine Learning concepts as related to predictive analytics. Knowledge, Experience & Qualifications Essential: Bachelor's degree in Computer Science or equivalent and 8+ years of industry related professional experience. The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and 3 years' experience in a related field; or 20 years' experience in a related field Multi-cloud security experience AWS, Azure, GCP Expert level knowledge on Detection Engineering and Security Operations 3+ years of management or leadership experience with direct people management responsibilities Strong experience with Information Security, Network Security, Security Monitoring, and Incident Response. Strong experience with developing SIEM/SOAR detection and automation use cases. Working experience with industry standard security technologies and services such as Threat Intelligence, Firewalls, SASE, IPS, Endpoint Security, DLP, SIEM/SOAR, and Data Lakes. Expert level knowledge on the attack kill chain and diamond model. 5+ years' experience in an Incident Response or Security Operations role 3+ years' leadership experience in a SOC or equivalent role Must live within a commutable distance to North Hills NY or Atlanta GA and be willing to come onsite 3x a week Desirable: GSEC, GCIA, GFE, GCFA, CISA, CISSP, CISM, or CIA certification(s) Development/ Dev Ops / Engineering / Network / System Administration experience
$82k-107k yearly est. 1d ago
Enterprise District Manager
Netapp 4.7
New York, NY jobs
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people. If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond. Job Summary Location: Candidates must be currently located in or around New York City, NY At NetApp, we're not just looking for someone to manage a team, we're looking for a leader who can inspire, strategize, and scale success. As a District Sales Manager overseeing a team of Enterprise Client Executives in New York, you'll lead a high-performing team responsible for some of the region's most influential industries, including retail, manufacturing, food and agriculture, healthcare, insurance, fintech, and data-driven SaaS enterprises. You'll be part of a collaborative, competitive, and forward-thinking sales organization. While your team will inherit a strong foundation of legacy accounts, your leadership will be key in driving strategic expansion, cultivating new business, and elevating customer relationships across the district. What You'll Do: Lead the Team: Manage, coach, and develop a team of Enterprise Client Executives, ensuring they meet and exceed sales targets while growing professionally. Drive Strategy: Set the vision and go-to-market strategy for the district, aligning with NetApp's broader enterprise sales goals and regional priorities. Accelerate Growth: Oversee pipeline development and execution across both existing accounts and net-new opportunities in key verticals. Customer Engagement: Support your team in building executive-level relationships and delivering value through hybrid cloud, AI-ready, and data-centric solutions. Cross-Functional Collaboration: Partner with Solutions Engineering, Channel, Marketing, and Product teams to drive integrated sales motions and customer success. Operational Excellence: Monitor performance metrics, forecast accurately, and ensure consistent execution of sales processes and best practices. Market Intelligence: Stay ahead of industry trends, competitive dynamics, and customer needs to inform strategy and positioning. Job Requirements 10+ years of enterprise technology sales experience, with at least 3+ years in a leadership or management role. Proven success in leading high-performing sales teams and driving consistent overachievement of quota. Deep understanding of data infrastructure, storage, hybrid cloud, and AI solutions, especially in enterprise environments. Experience with partner-led selling, including working with VARs, distributors, and cloud partners (AWS, Azure, GCP). Strong executive presence and ability to influence both internal stakeholders and customer decision-makers. A strategic mindset with the ability to balance short-term execution with long-term growth planning. A passion for developing talent, fostering collaboration, and building a winning culture. Why This Role? Because you're not just a manager, you're a multiplier. In this role, you'll shape the future of NetApp's enterprise presence in New York and beyond. Whether it's helping a global manufacturer modernize their infrastructure, guiding a fintech through digital transformation, or mentoring the next generation of sales leaders, your impact will be real and recognized. Come ready to lead. Come ready to build. Come ready to win. Compensation: The target salary range for this position is $292,000 USD - $395,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. The range is based on 'On Target Earnings' (OTE) representing the total potential earnings, which is the sum of the base salary and potential commission earned when performance targets are achieved. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, employee stock purchase plan, and/or restricted stocks (RSU's). These offerings are subject to regional variations and governed by local laws, regulations, and company policies. We will provide detailed information about the specific benefits for your region during the recruitment process. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. Why NetApp? We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future. If you want to help us build knowledge and solve big problems, let's talk.
$94k-133k yearly est. 23h ago
General Manager
Stash Ventures LLC 3.9
Utica, MI jobs
At Stash Ventures we aren't just your run-of-the-mill cannabis company… Our mission is to grow a successful vertically integrated cannabis company in the Midwest region with a vision to become one of the most knowledgeable and capable Midwest cannabis companies seeking to dominate the relatively new and hungry market. Through all our companies: High Minded, Timber Cannabis Co., and Cloud Cannabis Co., we strive to offer not only the opportunity to grow and learn, but to develop and become the best you that there is! At Stash Ventures, we live true to our core values to not only better ourselves, but better the communities we live in and do business in. We Connect, Care, Be Authentic, Inspire, and Drive the Business. We are easy to do Business with and focus on Adaptability, Diversity, Inclusivity. Our focus is on Education, Diversity, and Inclusion - Both Employee and Customer. We are in love with our customers and their needs. We offer consistent, reliable, efficient, honest, and high-standard work and products. We strive to give back to the communities where we live and work. General Manager Essential Functions: The essential functions include, but are not limited to the following: Ensure the dispensary's compliance with security, inventory and local and state regulations Manage and inspire internal staff to deliver the highest level of customer service Ensure the safety and satisfaction of every customer and employee Responsible for providing a high level of education and development for staff pertaining to medical cannabis strains, edibles, concentrates and consumption mechanisms Set sales, service, and profit goals and lead staff to exceed them Work closely with Inventory Specialist and Procurement Manager to procure an adequate supply of quality products Fulfill staffing needs and coordinate scheduling? Communicate with and coach staff on a regular basis to ensure the dispensary's excellence in service and labor practices within the community Ability to read, analyze, and interpret documents relating to dispensary performance, general business periodicals, professional journals, safety, security and technical procedures, and governmental regulations Ability to write reports, business correspondence, and procedure manuals Develop operations plans and implement and manage dispensary policies and procedures Document financial, Inventory and customer trends; maintain sales and purchasing reports Manage and maintain dispensary sales and inventory management software Job Requirements: Bachelor's degree in Business or equivalent related experience Five years of experience in a retail management environment Excellent customer communication and service skills Strong interpersonal communication and conflict resolution skills Passionate about serving the Michigan cannabis community Strong accounting, math and computer skills Must be at least 21 years old. Must be able to accommodate scheduling expectations including weekends, holidays and evening hours.
$47k-93k yearly est. 1d ago
Vice President, Coaching Service Delivery & Operations
Impact Group 3.8
Chesterfield, MO jobs
IMPACT Group is a certified woman-owned career coaching firm based in St. Louis, MO that focuses on relocation, leadership development, and outplacement solutions. Our team of 300+ is united on one idea: People can succeed professionally and personally even through difficult career challenges and transitions. We are building a better world by empowering people to find and grow great careers. As employees transition in, within, and out of a company, IMPACT Group coaching programs make a difference, helping people along their career path and move into desirable roles working in their hometown, remotely or literally, anywhere in the world. Were on a mission to maximize human potential in an increasingly tech-enabled world. While partnering with companies of all sizes large and small, national and global our business model emphasizes the importance of human connections. Join IMPACT Group and youll be helping others move their careers forward! Candidates must reside in the St. Louis metro area. The position is hybrid and will occasionally come in to our Chesterfield, MO office. This is a full-time, exempt position with benefits. Job Summary: The Vice President of Coaching Service Delivery and Operations is a key member of IMPACT Groups executive team and a strategic leader responsible for the profitable, scalable, and high-quality delivery of our coaching solutions across relocation, outplacement, and leadership development. This executive oversees coaching performance, delivery operations, and the teams supporting research, résumé development, quality assurance, content, and department specific training. This leader brings strong business acumen, deep analytical capability and advanced metrics driven decision making skills. With mastery of financial analysis and margin optimization, he/she ensures IMPACT Groups service delivery remains both exceptional and profitable. He/she anticipates industry shifts, influences organizational strategy and leads departmental initiatives that advance operational efficiency and innovation. Key Responsibilities: Strategic Leadership & Executive Team Participation Defines and advances a metrics-driven service delivery strategy with clear KPIs focused on user experience, profitability, quality, scalability and operational efficiency. Uses data and analytics to inform executive decision-making, resource allocation and long-term service delivery models. Provides clear, insight-based recommendations to support the companys strategic vision and future direction. Service Delivery Leadership Across Relocation, Outplacement and Leadership Development Coaching Ensures service delivery excellence for all coaching programs with a strong emphasis on measurable outcomes, service quality and profitability. Establishes and monitors KPIs related to utilization, productivity, cost-to-serve, turnaround time, and participant satisfaction. Leads coaching managers to achieve margin targets, financial performance expectations and operational goals. Operational Leadership, Profitability & Continuous Improvement Owns full P&L responsibility for service delivery, including budgeting, forecasting, pricing inputs and margin optimization. Conducts regular financial and operational reviews, leveraging Excel based models to analyze trends, variances, capacity and resource utilization. Identifies opportunities to reduce operational costs while protecting or enhancing quality and participant satisfaction. Leads continuous improvement efforts using innovation frameworks or Lean/Agile methodologies to enhance efficiency and profitability. Oversees quality metrics and ensures transparency, accountability and continuous improvement cycles across all delivery functions. Cross-Functional Partnership Works closely with sales, account management, and accounting to ensure profitable solution design, accurate scoping and cost discipline. Collaborates with IT to prioritize and implement technology enhancements that improve operational efficiency and participant experience. Team Leadership, Culture, & Talent Development Leads, develops and scales high-performing teams across service delivery and operations, emphasizing data literacy, financial acumen and accountability. Ensures training programs incorporate measurable coaching standards, productivity targets and quality expectations. Promotes a culture that values transparency, meaningful metrics and continuous feedback. Demonstrates managerial courage while balancing business needs with a people centric leadership approach. Qualifications: Bachelors degree in business, management, social/behavioral sciences or related field; Masters preferred. 8+ years of progressive leadership experience in service delivery, operations, coaching, HR consulting or professional services. Minimum 2 years at the Director or Senior Director level leading large, multi-disciplinary teams. Proven ownership of P&Ls and experience managing sizable departmental or business unit budgets. Global management experience and experience managing full-time employees, part-time employees and independent contractors. Exceptional analytical skills and advanced proficiency in Microsoft Excel (complex modeling, forecasting, pivot tables and data analysis). Demonstrated success using metrics/KPIs to drive decision-making, improve efficiency and enhance margins. Experience with financial modeling, revenue/cost analysis, and margin improvement strategies. Strong background in operational excellence, including the application of Lean, Agile, Six Sigma or related methodologies. Ability to communicate complex financial and operational insights clearly and persuasively to executive and non technical audiences. Outstanding change management skills with the ability to lead through ambiguity and fast-paced growth. Please read more about us at ***************************** At IMPACT Group, we believe that diversity drives innovationand that work should be accessible to everyone. We are an Equal Opportunity Employer committed to equity and inclusion across race, ethnicity, gender, sexual orientation, gender identity, disability, age, neurodiversity, veteran status, and every intersection in between. We support flexible, remote, and hybrid work arrangements and are intentional about creating an environment where all team memberswhether in-office or remotecan contribute fully and thrive. Accessibility is a priority. If you need accommodations during the application or interview process, or while working with us, well partner with you to ensure a barrier-free experience. We know that people are at the heart of every successful transitionwhether it's relocation, career change, or professional development, we are committed to building a team that reflects the diverse individuals and communities we serve across the globe. Powered by JazzHR PI0fadf37bf5c8-31181-39227147
$131k-212k yearly est. 8d ago
Director of Customer Operations, RCMS (EHR platform)
Qualifacts 4.1
Nashville, TN jobs
Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts' comprehensive portfolio, including the CareLogic , Credible™, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions. If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today! We are primarily seeking candidates in Nashville or Tampa to work a hybrid schedule in either office location. Summary of the Director, Customer Operations, RCMS Qualifacts is seeking a strategic and data-driven Director, Customer Operations, RCMS, to help scale and strengthen our Revenue Cycle Management Services. This leader will partner closely with the VP and other Directors to drive operational excellence, customer outcomes and strategies, standardize processes, define key performance metrics, and implement automation initiatives that improve efficiency and compliance. As a subject matter expert in both revenue cycle management and behavioral health EHR platforms (Credible, CareLogic, and/or InSync), the Director may also be deployed directly to assist with customer strategies, escalations, and operational optimization. Agency experience and/or behavioral health EHR experience is strongly preferred. Responsibilities for the Director, Customer Operations, RCMS Assist the VP and other Directors with day-to-day RCMS operations, ensuring service delivery excellence and optimal customer outcomes across Qualifacts RCMS delivery Deploy and oversee SMEs to support customer strategies, escalations, and retention efforts. Define, track, and report on departmental KPIs (AR days, net collection rate, denial rates, clean claim rate) Collaborate with other Directors to standardize and optimize RCM processes, ensuring scalability, efficiency, and best practice adoption Lead automation and technology initiatives (EHR workflows, RPA, clearinghouse integrations) to reduce manual effort and improve accuracy Conduct operational assessments, identify gaps, and drive stabilization and sustainability initiatives Collaborate with IT, Product, Compliance, and Customer teams to ensure RCMS operations align with EHR capabilities, regulatory standards, and customer needs Coach and develop staff to ensure consistent adoption of standardized processes and tools Assist with presenting operational insights, customer impact, and performance trends to senior and executive leadership Success Metrics of the Director, Customer Operations, RCMS Improved AR performance and collections Reduced denial and rework rates Increased adoption of automation and measurable efficiency gains Higher customer satisfaction and retention Compliance with payer, contractual, and regulatory requirements Qualifications of the Director, Customer Operations, RCMS Bachelor's degree in healthcare administration, Business, or related field (Master's preferred) 5+ years of leadership experience in healthcare operations or related experience, with a strong focus on revenue cycle management Hands-on experience with behavioral health EHR platforms (Credible, CareLogic, and/or InSync) is strongly preferred Knowledge, Skills, and Abilities of the Director, Customer Operations, RCMS Expertise across front, middle, and back-end RCM processes with proven metrics-driven results Experience with agency or behavioral health EHR systems strongly preferred Track record of driving workflow optimization, automation, and operational transformation Strong leadership, communication, and stakeholder management skills Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$81k-126k yearly est. Auto-Apply 60d+ ago
Logistics Operations Manager
Trinity Global Consulting 3.8
San Antonio, TX jobs
DUTIES MAY INCLUDE: General warehousing tasks, customer support, requisition, shipping, receiving, building medical kits, inventory management, Quality Assurance (QA) and cargo preparation and deployment, to include medical controlled items stored in a secure location, operation of various materials handling equipment, and utilizing updating DoD MMIS records. This is a training unit, therefore administrative duties will include assisting with scheduling students for courses, tracking equipment and gear loaned to students, tracking training requirements, and other office administrative tasks to help keep the unit efficient. Additionally, must be able to work independently (single location sites) managing time wisely, coordinating logistics activities with other base organizations, units, and government agencies, ensuring the overall readiness and availability of unit ECMM to include general medical materiel management and warehouse activities, and other duties as assigned. The position is designed for a Medical Materiel professional with a skillset critical to performing program management and oversight, effective communication at all levels, small team collaboration, and strategic readiness reporting. Requirements Minimum/General Experience: Eight years of medical logistics field experience with six years of specialized medical materiel management experience. Specialized experience shall include general supply activities, ordering, receiving, customer support, inventory management, assemblage management, warehousing, and operation of various materials handling equipment. The specialized experience shall be in a healthcare or healthcare support environment or setting. Must have experience in using and running transactions in the MMIS. This position is designed for a Medical Materiel professional with a skillset critical to performing program management and oversight, effective communication at all levels, integrated collaboration, strategic readiness reporting, and the ability to work independently. Minimum Education Requirement: Accredited Associate's Degree or higher or eight years of medical logistics field experience with six years of specialized medical materiel management experience. Benefits At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes: Medical, Dental & Vision Coverage - Coverage for eligible employees and family through CareFirst and VSP. Paid Time Off - PTO granted in accordance with contract requirements. Paid Holidays - 11 federal holidays observed annually. Disability & Life Insurance - Short-term/long-term disability, life insurance, and AD&D coverage included. 401(k) Retirement Plan - Competitive plan managed through Ameritas. Professional Training - Formal training provided as required, with additional learning opportunities based on role.
$53k-78k yearly est. Auto-Apply 27d ago
Logistics Operations Manager
Trinity Global Consulting 3.8
San Antonio, TX jobs
Job Description DUTIES MAY INCLUDE: General warehousing tasks, customer support, requisition, shipping, receiving, building medical kits, inventory management, Quality Assurance (QA) and cargo preparation and deployment, to include medical controlled items stored in a secure location, operation of various materials handling equipment, and utilizing updating DoD MMIS records. This is a training unit, therefore administrative duties will include assisting with scheduling students for courses, tracking equipment and gear loaned to students, tracking training requirements, and other office administrative tasks to help keep the unit efficient. Additionally, must be able to work independently (single location sites) managing time wisely, coordinating logistics activities with other base organizations, units, and government agencies, ensuring the overall readiness and availability of unit ECMM to include general medical materiel management and warehouse activities, and other duties as assigned. The position is designed for a Medical Materiel professional with a skillset critical to performing program management and oversight, effective communication at all levels, small team collaboration, and strategic readiness reporting. Requirements Minimum/General Experience: Eight years of medical logistics field experience with six years of specialized medical materiel management experience. Specialized experience shall include general supply activities, ordering, receiving, customer support, inventory management, assemblage management, warehousing, and operation of various materials handling equipment. The specialized experience shall be in a healthcare or healthcare support environment or setting. Must have experience in using and running transactions in the MMIS. This position is designed for a Medical Materiel professional with a skillset critical to performing program management and oversight, effective communication at all levels, integrated collaboration, strategic readiness reporting, and the ability to work independently. Minimum Education Requirement: Accredited Associate's Degree or higher or eight years of medical logistics field experience with six years of specialized medical materiel management experience. Benefits At Trinity Global Consulting (TGC), we value our employees and provide a comprehensive benefits package that includes: Medical, Dental & Vision Coverage - Coverage for eligible employees and family through CareFirst and VSP. Paid Time Off - PTO granted in accordance with contract requirements. Paid Holidays - 11 federal holidays observed annually. Disability & Life Insurance - Short-term/long-term disability, life insurance, and AD&D coverage included. 401(k) Retirement Plan - Competitive plan managed through Ameritas. Professional Training - Formal training provided as required, with additional learning opportunities based on role.
$53k-78k yearly est. 29d ago
Market President of Operations
Arm Management 4.8
Salt Lake City, UT jobs
The Market President of Operations is responsible for leading and directing a National branded QSR Franchisee group of restaurants in Utah, toward achieving the overall strategic objectives of the Company and his/her specific Zone. The VPO also is responsible for developing the people in Utah and develop people to protect and maintain the Company's core values across the franchise System. Duties: Demonstrate and ensure operational excellence through the training, coaching, disciplining, and encouragement of Area Managers/Supervisors and/or Senior Area Managers/Supervisors. Contributes to the planning and participates fully in business meetings as required. Effectively evaluates the conflict resolution skills of Area Managers/Supervisors and influences courage in communication Partner with the Support Center and Human Resources in any investigations that arise in the Area and work with HR and Legal department to finalize and make decisions on any action to be taken. Supervises at least Seven or more full-time assigned Area Managers/Supervisors and/or Senior Area Managers/Supervisors and makes decisions, with Human Resources (HR) consultation, concerning the hiring, promoting, disciplining, and discharging of Area Managers/Supervisors and/or Senior Area Managers/Supervisors Serve as a resource for Manager candidates (with Human Resources support) and have final accountability for every Manager hire. Ensures that restaurants are compliant with all government inspections and expectations and that Franchisors standards are upheld Monitors sales/labors analysis and works with Area Managers/Supervisors and Senior Area Managers/Supervisors on any operational opportunities identified. Works with Area Managers/Supervisors and/or Senior Area Managers/Supervisors on a strategic approach for improving brand awareness within the Zone Assume additional responsibilities as assigned. Annual Salary : $125,000 plus bonus and benefits To continue the path for career success at this nationally branded QSR brand, the Vice President of Operations will participate in a skills development program and will be required to achieve certifications associated with the position.
$125k yearly 60d+ ago
Operational Excellence Director, Manufacturing Systems
Wayne Wire Cloth 4.1
Kalkaska, MI jobs
Job DescriptionOperational Excellence Director, Manufacturing Systems Join Wayne Wire in Northwest Michigan and champion an enterprise approach to continuous improvement across multiple facilities. You'll set direction, enable teams, and install durable systems that lift quality, reduce cost, and accelerate delivery for our global filtration business. Role focus Lead and facilitate hands‑on CI initiatives that remove waste and reduce process variability. Analyze current global manufacturing processes and implement standardized, scalable practices. Establish best practices, enable knowledge sharing, and solicit input across Manufacturing. Identify and resolve productivity barriers tied to quality, cost, timing, and environmental considerations. Validate productivity improvements through data and on‑floor observation. Partner with Purchasing on sourcing strategy decisions that support performance and stability. Investigate quality issues to root cause; implement preventative solutions and poka‑yoke fixtures. Document tangible gains in efficiency, Takt time, floor space utilization, and overhead reduction. Assess equipment and workflows; recommend changes that enhance ergonomics and operator performance. Lead work transfer projects to balance capacity and delight customers; coordinate resources outside direct reporting lines. About Wayne Wire We've been growing for over 80 years. Wayne Wire designs and manufactures custom filtration products serving aerospace, automotive, commercial, medical, refrigeration, marine, and other industries worldwide. What you bring Bachelor's degree. Demonstrated strength in data analysis, troubleshooting, and root cause analysis. Expertise in continuous improvement, Lean principles, Six Sigma, Process Engineering, APQP, Quality Control, and ISO 9001. AS9100 Experience and National Aerospace and Defense Contractors Accreditation Program (NADCAP) exposure are a plus. Ability to write manufacturing control plans; strong knowledge of manufacturing methods and procedures. Manufacturing experience; metals and wire mesh processes are a plus. Meticulous attention to detail; organized, thorough, and effective at prioritization and multitasking. Exceptional communicator who collaborates across functions to generate ideas and drive change. Proven ability to analyze complex processes and design creative, logical, and effective solutions; systematic in approach. Functional and technical skills to influence without authority. Tools ERP Software Life and benefits Northern Michigan offers an exceptional quality of life and year‑round recreation. We support you with: Medical Insurance PPO (BCBS), Dental, Vision (VSP) Flexible Spending Account (FSA) and Health Savings Account (HSA) Company‑paid Short‑Term and Long‑Term Disability Company‑paid Life Insurance 401(k) with company match and a discretionary profit sharing plan Paid holidays, paid vacation, tuition reimbursement Compensation Compensation based on Education and Experience.
$105k-143k yearly est. 10d ago
Site Operations Manager
Lexmark 4.9
Minneapolis, MN jobs
Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact-across industries, countries, and careers. From engineering and product to digital services and customer experience, you'll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work-on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. This role is based in Minneapolis, MN and is a hybrid position that supports the customers' day-to-day printer fleet needs. This position works closely with customer's end user community and Lexmark resources to execute upon customer expectations. All candidates must be based within a commutable distance to Minneapolis. The Site Operations Manager is the customer's first point of contact for all Lexmark inquiries or escalations. A SOM works closely with the Lexmark Operations management team and Lexmark customers to support the day-to-day activities and support needs of customers. ROLES AND RESPONSIBILITIES: This role specifically encompasses the following duties: Manage Client Services relationship and escalate issues as needed. Manage device Installs, Moves, Adds, Changes (IMAC) and ensure accurate documentation. Coordinate printer installs and manage configurations on devices in customer's Minneapolis offices. Interface with Technical Operations to resolve issues. Device inventory collection and analysis - identify current assets at each customer location. Place manual orders for supplies as needed or as desired by customer. Monitor inventory of printers, scanners, ports and supplies and work with customer to keep devices reporting in through Lexmark remote tools. Monitor device utilization within customer environment. Work closely with customer for moves and remodels and make recommendations based on printer utilization and optimization. Provide required documentation and information for monthly operations reports and customer invoicing. Conduct Train the Trainer and End User Training as necessary. Manage cartridge recycling program. Maintain end-user relationship to assure high level of customer satisfaction. This role is NOT a People Manager role, but a Process driven role. PERSONAL CHARACTERISTICS: Must possess high customer service skills. Individual must demonstrate clear business maturity, in appearance, focus, poise and alertness. Self-motivated and comfortable working alone within a customer environment dealing day to day with customer end users. Comfortable working with limited direct supervision. Outgoing individual and well organized. Demonstrated ability to perform in a highly multi-tasking environment. Capable of moving equipment weighing up to 60 pounds with assistance from other team members when needed. COMMUNICATION SKILLS: Demonstrated ability to effectively communicate complex ideas in straightforward, concise fashion in both verbal and written format. TEAM BUILDING: Able to work effectively and cooperatively with customers, remote team members and managers. Demonstrated understanding of the diversity of individuals they will work with and how they resolve conflict created by individual differences. PROBLEM SOLVING: Experience in interfacing with Customers and resolving customer problems. Demonstrated ability to a systematic approach to problem solving through analysis of the problem and evaluation of alternative solutions. Ability to analyze data sets to provide reporting or analyze issues and opportunities. EDUCATION & TRAINING: 2-5 years of Operations/ Supervisory experience. Associates degree or equivalent experience preferred. Working knowledge of printer hardware, maintenance, network management, and output analysis is preferred. Advanced MS Excel Skills (Vlookup / Pivots / Formulas). Demonstrated ability to keep abreast of technology associated with computer and print environments. #LI-JR1 How to Apply ? Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now! We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. Global Privacy Notice Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark's Privacy Notice.
$74k-91k yearly est. Auto-Apply 24d ago