Customer Experience Manager jobs at Genuine Parts - 358 jobs
Sr. Customer Service Inside Sales Rep
Genuine Parts Company 4.1
Customer experience manager job at Genuine Parts
Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experiencedCustomer Service Representatives.
JOB DUTIES
* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
* Orders items to ensure appropriate inventory levels are maintained for customers.
* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
* Expedites backorders. May pull inventory and prepare order for shipment to customer.
* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
* Determines the most cost effective shipping method for customer orders.
* May handle customer returns.
* May be assigned to one customer.
* Provides coaching, guidance, and direction to less experiencedCustomer Service Representatives.
* Assists less experiencedCustomer Service Representatives with addressing customer needs, including locating items and resolving problems.
* May be responsible for quality and/or safety in the branch.
* Performs other duties as assigned.
* Responds to complex customer inquires regarding products, provides quotes, and handles order entry.
COMPANY INFORMATION
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
$31k-35k yearly est. Auto-Apply 14d ago
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Automotive Service Leader - Drive Sales & Customer Excellence
Midas International, LLC 4.1
San Francisco, CA jobs
A national automotive service brand is looking for a high-energy Service Advisor to enhance customer satisfaction and drive sales. This role involves greeting customers, building trust through knowledgeable recommendations, and maintaining communication between customers and technicians. Ideal candidates are natural communicators with a competitive spirit. Join a team that values effort and offers top-tier training and career development opportunities. Apply now to take your career to new heights.
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$32k-37k yearly est. 3d ago
Love Promise Customer Experience Manager (MSP Zone) Minneapolis Area
Subaru 4.8
Minneapolis, MN jobs
As part of our commitment to be more than a car company, Subaru wants to ensure that our customers receive an extraordinary experience-- from purchase throughout the ownership life cycle. The Love Promise CustomerExperienceManager works in conjunction with our Zone, field personnel, and retailers to implement Love Promise University training to retailer management and their customer-facing team members. Market Territory: Minneapolis, MN Zone
PRIMARY RESPONSIBILITIES
Acts as an advocate and ambassador for Subaru and ensures that all customer-facing retailer employees understand the Love Promise University mission.
Facilitates offsite Love Promise University customerexperience training for retail employees in their respective Zone.
Utilizes Owner Loyalty Program (OLP), Reputation Management, and Customer Advocacy Department (CAD) cases to identify and diagnose retailer opportunities for customerexperience improvement to develop an action plan for improvement.
Develops and communicates corrective action plans and strategies for retailer management and personnel for customerexperience improvement. Ensures that plans include details about issues including employees and processes so that retailer leadership can understand and address. The primary contact for Love Promise Champions for all things LPU.
Demonstrates proficiency at follow-up with retailers that is both persistent but professional to ensure positive change. Utilizes incentives to help encourage desired behavior and actions.
Produces contact reports promptly for all retailer visits. Shares noteworthy contact reports with National Sales Training and Field Operations.
Monitors improvements and declines in retailer performance and provides recognition and counseling for retailer management and individuals.
Develops and executes the customized retailer training and recognition for the Love Promise Program including curriculum and delivery and event planning in conjunction with Regional and Zone personnel.
ADDITIONAL RESPONSIBILITIES
Lead an active role in planning and preparation for national, regional and zone conferences and at times facilitate in front of a large audience.
Facilitate training on camera/video.
QUALIFICATIONS
Bachelor's Degree required
At least 6-8 years required
Strong ability to motivate and inspire.
Excellent interpersonal skills.
Excellent communication skills including ability to communicate well across all levels including retailer executives.
Proven history of willingness to have difficult conversations while ensuring discussions are constructive and positive.
Adept at presenting training/educational material in a clear and effective format with a history of success of training facilitation.
Proficiency in all Microsoft Office applications including Word, PowerPoint, and Excel.
Thorough knowledge of retail operations and retail personnel responsibilities, duties, and challenges.
Ability to collaboratively work with internal Subaru of America (SOA) departments and external partners.
Strong analytical skills.
Creative thinking with willingness to innovate and collaborate.
WORK ENVIRONMENT & TRAVEL REQUIRED:
Physical Requirements: Ability to lift up to 20 lbs.
Travel Required: Up to 75%
Driving Required: Must possess a valid driver's license and maintain a driving record that is acceptable or probationary under the SOA Driving Record Evaluation Criteria Policy. Must enroll and maintain approval by internal risk management to operate company vehicles.
SALARY RANGE: The recruiting base salary range for this full-time position is $92,100 - $125,000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. (Internal grade: M1)
WHY JOIN US? In addition to competitive salary, Subaru offers an amazing benefits package that includes:
Total Rewards & Benefits:
Medical, Dental, Vision Plans
Pension, Profit Sharing, and 401K Match Offerings
15 Vacation days, 5 Floating Holidays, and 5 Sick days, and 9 Company Holidays
Tuition Reimbursement Program: $15,000 yearly benefit
Vehicle Discount Programs
Learning & Development:
Professional growth and development opportunities
Direct partnership with senior leadership
Formal Mentorship Program
LinkedIn Learning License
Visit our Careers landing page to learn more about our compensation and benefit programs.
ABOUT SUBARU:
Love. It's what makes Subaru, Subaru . As a leading auto brand in the US, we strive to be More Than a Car Company . Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That's what we call our Subaru Love Promise .
$92.1k-125k yearly Auto-Apply 42d ago
Customer Service Auxiliary - Remote - Must Live in San Antonio, TX
SMI Management 3.9
Texas jobs
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
CUSTOMER SERVICE AUXILIARY
Systems & Methods, Inc. (SMI)
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the
Extra Mile
. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Overview:
Responsible for responding and processing different types of correspondence according to Standard Operating Procedures and contract requirements.
Key Functions/ Basic Duties:
Research and process returned warrants (i.e. payments)
Process and document new court orders and forms
Create new and maintain existing child support cases.
Review and process applications for Direct Deposit and the Texas Payment Card program.
Contact and assist custodial parents, non-custodial parents, employers, counties, and attorneys to obtain information as needed.
Assist employers with electronic payment options.
Conduct outreach to employer and other states to convert them to an electronic payment method.
Desired Knowledge and Abilities:
Knowledge of:
Customer service techniques
Modern office practices, procedures, and equipment
Record-keeping techniques
Ability to:
Pay attention to detail
Accurately key data
Work independently with little direction and as a team member in a fast-paced environment
Communicate effectively, both orally and in writing
Establish and maintain effective working relationships
Meet stringent schedules and timelines
Work confidentially with discretion
To apply interpersonal skills using tact, patience, and courtesy
Work varied schedules and overtime hours, as necessary
Have a designated quiet workspace, free of any distractions
Education and/ or Experience:
High school diploma or equivalent and at least two years prior experience working in an area of service delivery, customer service, call center technology, or another related field
OR
An equivalent combination of education and experience that provides the knowledge, skills, and abilities needed to perform the work
Language Skills:
Must be fluent in English
Computer Skills:
Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products
In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following:
Quiet and distraction-free place in your home to work at a desk/table.
Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber
(NO dial-up, satellite, prepaid internet, or cellular hotspots)
Smartphone with Android OS or iPhone for user authentication
Pay rate is $15.50/hour.
Must reside in San Antonio, TX to be considered for this role.
Perks:
Equipment provided.
Work From Home!!!
3 week Virtual Paid Training.
Set Full-Time schedule: Monday - Friday:
Must be available between 8:00am and 6:00pm CT
Medical, Dental, Vision after 30 days of enrollment for all Full Time employees
401 (k)
Paid Time Off (PTO) accrual on your first day!
Health Club Reimbursements
Career Growth Opportunities
We are an Equal Opportunity Employer. We are a Drug-Free Workplace.
$15.5 hourly Auto-Apply 6d ago
Customer Support Manager
Tesla 4.6
Henderson, NV jobs
What to Expect Tesla Managers are leaders for our Customer Support team. In this role, you will be responsible for delivering an exceptional service experience to our customers by, developing team members, managing day-to-day operations, and preparing Customer Support to meet the needs of our owners. We hire leaders who want to lead a team with a strategic, innovative mindset and be a part of a revolutionary and unprecedented part of history here at Tesla, as we transform the way we view Customer Service.
What You'll Do
* Actively monitor customer service trends to make necessary improvements and assist the team in developing appropriate standards and processes to continuously increase the overall service experience
* Drive continuous enhancements to facilitate exceptional team output and customer service by partnering with operations teams. Champion safety, efficiency, quality, and overall excellence in all your actions and decisions
* Understand individual motivations and coaches for growth, fostering a culture of inclusion and psychological safety
* Excel in dynamic problem-solving, leading with clear ""why"", and remaining resilient under pressure
* Communicate business priorities, ensure clear expectations, and take ownership of site performance, setting and achieving targes while holding the team accountable
What You'll Bring
* 3+ years of manager level leadership experience in a call center or customer service industry is required
* Exceptional written and oral communication skills
* Proven track record and ability to coach/develop supervisors and cultivate a successful team
* Drive channel and individual team Performance through behavioral based coaching
* Thorough understanding of business KPIs, how they are measured/applied coupled with ability to influence KPIs through mentoring, coaching, and developing our talent
* Establish and maintain an inclusive, safe, and engaging working environment prioritizing customer and employee experience. Lead by emanating positivity and accountability while championing culture, diversity, and inclusion
* Effectively handle multiple priorities, organize workload, and meet deadlines. Flexible schedule and availability for assisting team during all hours of operations
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
* Medical plans > plan options with $0 payroll deduction
* Family-building, fertility, adoption and surrogacy benefits
* Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
* Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
* Healthcare and Dependent Care Flexible Spending Accounts (FSA)
* 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
* Company paid Basic Life, AD&D
* Short-term and long-term disability insurance (90 day waiting period)
* Employee Assistance Program
* Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
* Back-up childcare and parenting support resources
* Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
* Weight Loss and Tobacco Cessation Programs
* Tesla Babies program
* Commuter benefits
* Employee discounts and perks program
Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact ************* for ADA related questions or to request ADA accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice .
Customer Support Manager
Tesla participates in the E-Verify Program
$82k-109k yearly est. 3d ago
Customer Resolutions Manager
Lucid Motors 4.4
Newark, NJ jobs
Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience. Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
We are seeking a Customer Resolutions Manager to serve as the regional point of contact for high-visibility, complex, and sensitive customer cases requiring executive attention. Positioned within the CustomerExperience organization, this role bridges regional operations and headquarters, ensuring timely, empathetic, and brand-aligned resolutions. The Manager acts as the escalation liaison for issues arising from social media, executive communications, and mediation requests, supporting senior leadership while reinforcing trust and accountability across the ownership journey.
Our ideal candidate is diplomatic, poised, and deeply customer-centric. You thrive in dynamic regional environments, balancing empathy and policy while managing cases that carry visibility at the highest levels of the organization. You protect leadership bandwidth and embody the brand's commitment to transparency and excellence. Ideal Candidates have worked with cross-functional teams in a fast-paced environment and possess impeccable communication skills. We're seeking a detail-oriented professional who exhibits a can-do attitude and approaches their work with vigor and determination. Candidates will be expected to possess exceptional learning agility, emotional intelligence, and leverage their expertise to thrive in an ambiguous fast-paced environment. This role will be based regionally in the US.
The Role
Regional Escalation Management: Lead end-to-end ownership of executive-level customer cases within an assigned U.S. region-ensuring swift, thorough, and transparent resolution across retail, service, and product channels.
Mediation Liaison: Serve as the primary contact for mediation and pre-litigation cases (including compensation and buyback requests), coordinating with Legal, Service Operations, and Field Quality teams.
Social & Digital Escalations: Monitor and triage regional escalations stemming from social media posts, online forums, and/or executive-tagged emails, partnering with PR, Communications, and Community teams to ensure timely and consistent brand response.
Cross-Functional Collaboration: Act as the connective tissue between regional field leadership, Legal, Service Operations, and PR to align messaging and drive effective case closure.
Support: Provide support (Virtual or On-Site as needed) for escalated customerexperiences or executive engagements within your assigned region, serving as the local face of CustomerExperience.
Root-Cause Analysis: Conduct regional case debriefs to identify process breakdowns, training needs, or systemic product/service issues that require HQ intervention.
Customer Advocacy
:
Represent both the customer and the company with empathy and balance-championing resolution while protecting brand integrity and executive time.
Qualifications
8+ years of experience in automotive service operations, customer relations, or executive escalation management; premium or luxury brand experience preferred.
Proven track record managing sensitive customer cases, including financial restitution, goodwill, or legal mediation.
Deep understanding of dealership operations, warranty processes, and the customer ownership lifecycle.
Strong interpersonal, written, and verbal communication skills, with experience addressing executive audiences.
Proficiency in CRM and case management platforms (e.g., Salesforce, JIRA, Smartsheet).
Bachelor's degree or equivalent experience in Communications, Business, Legal, or a related field; advanced degree or legal background a plus.
Ability to travel regionally up to 25-35% for on-site support and case reviews.
Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
Base Pay Range (Annual)
$99,000 - $112,000 USD
Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.
To all recruitment agencies:
Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
$99k-112k yearly Auto-Apply 53d ago
Customer Identity and Access Management Lead
FCA Us LLC 4.2
Auburn Hills, MI jobs
We are looking for a Customer Identity and Access Management leader who will report directly to the Head of IAM and will be responsible for overseeing the strategy, implementation, and governance of CIAM solutions. You will be the main point of contact for all CIAM design and architecture matters, and you will ensure secure and seamless customer authentication, authorization, and identity management.
Key responsibilities:
Drive the vision, strategy, and execution of customer identity and access management initiatives. Lead the CIAM strategy, aligned with business objectives.
Cross-Functional Collaboration: Work collaboratively with sales, marketing, customer support, and other teams to ensure cohesive messaging and a seamless customerexperience.
Review and update the CIAM roadmap and budget, ensure that they are aligned with the organization's needs, expectations, and resources.
Define and enforce policies, standards, and best practices for customer identity management.
Ensure compliance with security and data privacy regulations, such as GDPR, SOX.
Developer Engagement: Create and execute strategies to drive developer adoption of the CIAM solution, including the development of comprehensive documentation, SDKs, APIs, and other resources. Ensure seamless integration of CIAM platforms with digital services
Product Development: Collaborate closely with engineering, design, and QA teams to define product requirements, prioritize features, and oversee the product development lifecycle.
Collaborate with cybersecurity teams to enhance security posture through IAM controls
Research and evaluate new technologies, trends, and best practices in the CIAM domain, and recommend solutions that can enhance the CIAM capabilities and efficiency.
Customer Feedback: Gather and analyze feedback from developers and customers to continuously improve the product and ensure it addresses their needs effectively.
Establish and monitor key performance indicators and metrics for the CIAM portfolio and provide regular reports and feedback to the Head of IAM and other stakeholders.
Act as the IAM design authority representative and spokesperson in internal and external events, meetings, and forums.
$101k-128k yearly est. 3d ago
Customer Experience Lead
Graves Foods 4.4
Jefferson City, MO jobs
TITLE: CustomerExperience Lead DIVISION: CustomerExperience REPORTS TO: CustomerExperience Director FLSA CLASSIFICATION: Non-Exempt/Hourly
Gold Star Foods is the leading food distributor to K-12 schools in the United States. We are a company devoted to providing our customers with incredible customer service. We know that it is our employees who make the difference! Join our team and find out what it is like to work somewhere where you enjoy getting up for work every day!
POSITION OVERVIEW:
The customerexperience team leader position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees. This include motivating, recognizing, rewarding, coaching, counseling, training, and problem solving. Provides help to management and keeps management updated on team performance.
PRINCIPLE RESPONSIBILITIES:
Work with the supervisor to ensure success of CX initiative, including but not limited to the 98.7% Service Rate.
Assist with preparing for the holidays (changing orders, locking down system, spreadsheets, memo's)
Support supervisor with training or support for KPI.
Handle high priority accounts, Product Recalls, and Physical Inventory.
Work closely with Purchasing Dept. on Inventory Management (Aged Inventory/Slow Moving Items)
Team Guidance/Support- Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible. Observe performance of team members to identify their strengths/weaknesses and help strengthen their loose ends.
Team Trainings/New Employee Training
Create, develop, and update department processes and procedures.
Reviewing/Clearing daily Reports (open order, CRM's, short ship, negative commodity, etc.)
ManageCustomer Complaints, New Program-Testing, Launch New Accounts, Assign Department Coverage.
Customer Events- Attend Food Shows, Farmers Markets, help host Customer Tours and Customer Trainings.
Lead team meetings with effective communication for meeting objectives, goals, and timelines.
Identifies problems, develops resourceful solutions, and makes recommendations for corrective action.
Effective communication and collaboration with all departments and levels of management.
Accurately analyzes and prioritizes responsibilities with efficiency, professionalism, and excellent time-management skills.
Exceptional attendance and punctuality
Various other Department functions
REQUIRED SKILLS:
Leadership skills
Must work very closely with CustomerExperience Supervisor.
Excellent verbal and written communication skills.
Extensive knowledge of CustomerExperience procedures and principles.
Organized with attention to detail.
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
Ability to coach and mentor customerexperience representatives.
EDUCATION/EXPERIENCE:
High School Diploma or equivalent required.
Prior experience as a receptionist or in a customer-facing role is preferred.
Character Traits of a Leader:
Make time to lead your team.
Get to know your team and how they work.
Communicate with your team daily.
Self-Motivated and Self-Starter
Forward Thinking
Be fair, kind, and respectful.
Optimistic approach to problem solving.
Lead by example (follow Department rules)
Other Duties:
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EOE M/W/Vet/Disabled:
The above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements as the employee may be required to perform any other duties as assigned. In the event of an absence where the CustomerExperience Lead cannot perform these duties, the Manager will determine who shall perform these duties.
Affirmative Action Statement:
Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.
****Please submit your updated resume along with the completed Manager Evaluation Form that was sent via email. This form is a critical part of our selection process and is required for your application to be considered. Interviews will begin soon, so we encourage you to submit these materials as soon as possible to ensure your application is reviewed in a timely manner. ****
$92k-135k yearly est. 4d ago
Customer Service Supervisor
Wrench Group 4.6
Southlake, TX jobs
Berkeys Plumbing, A/C & Electrical
📍 Southlake, TX | On-site | Full-Time 8am-5pm M-TH, availability for remote work on Fridays
At Berkeys, we've been serving Texas homeowners since 1975 - and we're still growing. We're looking for a Customer Service Supervisor who thrives in a fast-paced call center environment and knows how to lead with accountability, empathy, and data.
If you're passionate about coaching teams, improving customerexperience, and turning metrics into meaningful results - this could be your next step.
💼 What You'll Do
As a Customer Service Supervisor, you'll support and lead our Customer Service Representatives (CSRs) while partnering closely with the Call Center Manager to ensure exceptional service and performance.
Key responsibilities include:
Coach, mentor, and support CSRs to meet performance and quality standards
Monitor call quality, customer interactions, and adherence to procedures
Analyze call center metrics and provide reporting and insights
Assist with training, onboarding, and ongoing development
Support scheduling, on-call rotations, and coverage needs
Help identify process improvements that enhance efficiency and customerexperience
Ensure professionalism, accuracy, and courtesy on every customer interaction
Lead by example and reinforce Berkeys' values of Care, Growth, and Trust
🧠 What We're Looking For
High school diploma or GED required
5+ years of call center experience (supervisory experience preferred)
Strong coaching, communication, and conflict-resolution skills
Comfortable analyzing data and using performance metrics
Proficient in Microsoft Word & Excel
Ability to multitask, stay organized, and remain calm under pressure
A hands-on leader who enjoys supporting teams on the floor
⭐ Why Join Berkeys?
Established, growing company with a strong reputation
Supportive leadership and team-oriented culture
Opportunity to make a real impact on customerexperience
Stability, structure, and room to grow within the organization
🏢 Work Environment & Schedule
On-site call center environment
Moderate noise level typical of a customer service office
Schedule flexiblity required for rotational on call schedule
Ready to Lead?
If you're driven, people-focused, and ready to take ownership of a customer service team, we'd love to hear from you.
👉 Apply today and help shape the customerexperience at Berkeys.
Compensation: $22-24/hour + Bonus Plan
Responsibilities
What Will I Do?
Successfully handle high volume inbound customer service calls
Collecting and reporting call center analytics and analyzing variances
Responsible for supporting and assisting the Customer Service Manager in the areas of:
coaching and conflict resolution, innovation, employee engagement and process
improvement.
Help create and document SOP's and training materials
Hands-on involvement in all aspects of customer service
Strong analytical and communication skills
Accomplishes organization goals by accepting ownership for accomplishing new and
different requests; exploring opportunities to add value to job accomplishments.
Maintains accuracy of data and data integrity as it relates to call center and dispatch
Monitors incoming calls and abandoned call rate daily
Listen to calls and compares call behaviors to predetermined call grading criteria
Quickly analyzes account history and provides accurate information to assist in one-call
resolution
Meet individual and team performance standards while maintaining good attendance and
dependability
Demonstrates courtesy and professionalism on all calls to ensure a positive customerexperience
Strong customer service orientation with active listening skills and a high attention to
detail
Assist with daily tracking reports and quality assurance reviews
Models and promotes Berkey's core values Care, Growth, and Trust
Other reporting as determined by the Customer Service Manager
Qualifications
EDUCATION, EXPERIENCE, and TRAINING:
• Proficiency with mathematics, simple formulas and calculations required.
• Minimum High School Graduate/GED Equivalent.
• Intermediate skills in Microsoft Windows, including Word and Excel.
• Five (5) years' experience working with Call Center phone systems, preferred.
• Prior Supervisory experience is preferred
COMPUTER SKILLS:
• Intermediate skills in Microsoft Windows, including Word and Excel
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The company
encourages all
qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
$22-24 hourly Auto-Apply 5d ago
Customer Relations Manager - KIA of Streetsboro
Auto Services Unlimited 4.4
Streetsboro, OH jobs
Job Summary The Customer Relations Manager is responsible for building and maintaining strong relationships with customers to ensure satisfaction, loyalty, and long-term engagement. This role oversees customer service strategies, resolves escalated issues, and works closely with internal teams to improve the overall customerexperience. Key Responsibilities
Develop and implement customer relationship strategies to improve satisfaction and retention
Manage and support customer service teams, providing training and performance feedback
Handle escalated customer complaints and ensure timely, effective resolution
Monitor customer feedback, surveys, and service metrics to identify trends and areas for improvement
Collaborate with sales, marketing, and operations teams to align customerexperience goals
Maintain accurate customer records and reports
Build long-term relationships with key clients and stakeholders
Ensure company policies and service standards are consistently met
Required Skills and Qualifications
Strong communication and interpersonal skills
Excellent problem-solving and conflict-resolution abilities
Leadership and team managementexperience
Ability to analyze customer data and generate insights
Strong organizational and time-management skills
Proficiency in CRM software and basic data reporting tools
$37k-62k yearly est. 26d ago
Field Team Manager Canvassing Career Earn $75K-$125K
Statewide Window and Doors 3.7
Lake Worth, FL jobs
Job Description
Field Team Manager (Canvassing)
Lead a top-performing canvassing team and earn $75K to $125K! No selling required!
Responsibilities:
Recruit, interview, hire, train and supervise a team of canvassers
Plan neighborhood routes and daily field schedules.
Schedule appointments for FREE estimates (No Selling Required)
Achieve team targets and goals
Requirements:
Proven Canvassing experience in Home Improvement Industry (Canvassing Supervisors or Team Leaders are highly preferred)
Compensation:
Salary, Commission & Bonus
Earn $75,000 to $125,000 per year
Career growth
Apply Now!
Send us your most updated resume along with your best contact number. Highlight all your relevant field leadership and canvassing experience.
Qualified candidates will be contacted for a phone interview.
#hc218766
$75k-125k yearly 7d ago
Field Team Manager Canvassing Career Earn $75K-$125K
Statewide Window and Doors 3.7
Lake Worth, FL jobs
Field Team Manager (Canvassing)
Lead a top-performing canvassing team and earn $75K to $125K! No selling required!
Responsibilities:
Recruit, interview, hire, train and supervise a team of canvassers
Plan neighborhood routes and daily field schedules.
Schedule appointments for FREE estimates (No Selling Required)
Achieve team targets and goals
Requirements:
Proven Canvassing experience in Home Improvement Industry (Canvassing Supervisors or Team Leaders are highly preferred)
Compensation:
Salary, Commission & Bonus
Earn $75,000 to $125,000 per year
Career growth
Apply Now!
Send us your most updated resume along with your best contact number. Highlight all your relevant field leadership and canvassing experience.
Qualified candidates will be contacted for a phone interview.
$75k-125k yearly 6d ago
Manager Customs Trade
Nissan Motor Co Ltd. 3.9
Franklin, TN jobs
Job Schedule: Full Time, On site Degree Level: Bachelor's Degree Sponsorship: No Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation We are currently looking for a ManagerCustoms Trade to join our team in Franklin, TN.
The Americas Regional Export Compliance Manager is responsible for developing, implementing, and overseeing strategic export control and sanctions compliance programs across the Americas region for Nissan Motor Corporation. This role ensures adherence to all applicable international trade regulations, including U.S. Export Administration Regulations (EAR), International Traffic in Arms Regulations (ITAR), and global sanctions regimes, while supporting Nissan's global compliance framework and business objectives.
A Day in the Life:
Strategic Leadership
* Develop and execute regional export control and sanctions compliance strategies aligned with global corporate policies.
* Serve as the primary subject matter expert for export controls and sanctions within the Americas region.
Regulatory Compliance
* Ensure compliance with U.S. and applicable foreign export control laws, sanctions programs, and trade regulations.
* Monitor regulatory changes and assess their impact on Nissan's operations in the Americas.
Risk Management
* Conduct risk assessments related to export controls and sanctions exposure.
* Implement mitigation measures and internal controls to reduce compliance risks.
Policy & Procedure Development
* Draft, maintain, and enforce local export compliance policies and procedures that align with global practices.
* Coordinate with global compliance teams to ensure consistency and effectiveness.
Training & Awareness
* Develop and deliver training programs for employees on export controls and sanctions compliance.
* Promote a culture of compliance across all business units in the region.
Licensing & Classification
* Oversee product classification under EAR/ITAR and other relevant regulations.
* Manage export license applications and ensure timely approvals.
Audits & Investigations
* Lead internal audits and investigations related to export compliance issues.
* Report findings and corrective actions to senior management and regulatory authorities as required.
Cross-Functional Collaboration
* Partner with Legal, Supply Chain, Customs, and Business Units to ensure compliance integration into operational processes.
* Act as liaison with government agencies and external stakeholders on export compliance matters.
Travel Requirements
* Ability to travel up to 10% within the Americas region and occasionally internationally for audits, training, and compliance reviews.
Who We're Looking for:
Education:
* Bachelor's degree in International Business, Law, Supply Chain, or related field (Master's or JD preferred).
Experience:
* Minimum 7-10 years of experience in export controls, sanctions compliance, or international trade within a multinational corporation.
* Proven experiencemanaging compliance programs across multiple jurisdictions.
Skills:
* Deep knowledge of U.S. export control laws (EAR, ITAR) and global sanctions regimes.
* Strong analytical, problem-solving, and risk management skills.
* Excellent communication and stakeholder management abilities.
* Ability to lead projects and influence cross-functional teams.
Certifications (Preferred):
* Certified Export Compliance Professional (CECP) or similar credentials.
Reporting Structure
* Reports to: Deputy General Manager - Global Export Compliance within the Customs and Trade organization.
* Works closely with various stakeholders: Regional Customs and Trade teams, Global and/or Regional Compliance Office, Legal, Supply Chain, and Regional Business Units.
What You'll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.
Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.
Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.
It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.
NISSAN FOR EVERYONE
People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.
Join us as we carry our commitment to diversity and inclusion into the future.
Franklin Tennessee United States of America
$26k-34k yearly est. Auto-Apply 49d ago
Customer Care Team Manager - Careers At Stellantis Financial Services
First Investors Financial Services 4.1
Dallas, TX jobs
Stellantis
Financial
Services
SFS
is
the
new
captive
finance
company
for
one
of
the
worlds
leading
automakers
and
a
mobility
provider
with
iconic
brands
including
Abarth
Alfa
Romeo
Chrysler
Citron
Dodge
DS
Automobiles
Fiat
Jeep
Lancia
Maserati
Opel
Peugeot
Ram
Vauxhall
Free2move
and
Leasys
Our
exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years Join our world class team and culture and contribute to our core mission which is enhancing our customersexperience Position Summary The Manager of the Customer Care Team is responsible for leading and developing a high performing team of customer service representatives This role requires a strong focus on customer satisfaction team motivation effective communication and operational efficiency The Manager will provide coaching direction and training to ensure the team consistently delivers exceptional customer service experiences Essential Duties and Responsibilities Monitors customer service calls to observe employees demeanor accuracy and conformity to company policies Provides guidance to team members on how to effectively resolve escalated customer issues and complaints or will personally resolve customer issues and complaints when necessary Confers with Loan Servicing manager to recommend changes prevent recurring customer complaints Develop effective working relationships with internal and external customers Actively participates in the interviewing process for new hires including screening resumes and conducting interviews Ensures new hires are properly trained and evaluates performance feedback from the trainers Analyzes productivity and quality reports to identify areas for improvement in productivity Identifies training needs and develops action plans for improvement Will be responsible for proactively identifying and effectively resolving any problems that may arise with the agents or customers Ensures appropriate levels of customer service are met Identifies and monitors team members work and break schedules Performs various managerial administrative functions such as reviewing and approving employee timecards writing quarterlyannual employee performance reviews and employee disciplinary actions when necessary Maintains unity among team members and resolves grievances or escalations as needed Reviews subordinates performance reports and provides feedback regularly Ensures team members are always adhering to company safeguards and standards of conduct Qualifications and Competencies Required To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Required Experience 2 years minimum of managerial or leadership experience3 years minimum of centercustomer service related experience Proven experience in handling customer inquiries complaints and escalations effectively Education High school diploma GED Skills Required Proficient skills with using MS Office Suite applications such as Excel Word Outlook and PowerPointEffective verbal and written communication and interpersonal skills High level of attention to detail organizational skills and ability to multitask effectively Must be able to maintain a high level of integrity confidentiality and professionalism Ability to understand adhere and interpret company policies procedures and compliance guidelines Ability to read and interpret documents and apply common sense understanding to carry out instructions Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals Overtime required required on an as needed basis Travel 0 10 as required on an as needed basis Must have reliable transportation and live within a commutable distance to one of the following cities Dallas TX Qualifications Preferred Experience working in a high volume call center environment is highly desirable Knowledge of customer relationship management CRM systems and other relevant software is a plus Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this Job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms and talk or hear The employee is occasionally required to stand; walk and stoop kneel crouch or crawl The employee must occasionally lift andor move up to 10 pounds Specific vision abilities required by this job include close vision Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The noise level in the work environment is usually moderate Work Schedule This position requires the ability to work various shifts to accommodate business needs Typically between the hours of 8AM 6PM Monday through Friday and on weekends as needed Travel is required 10 of the time An applicant must be authorized to work in the United States to be eligible for this position Stellantis Financial Services Inc will not sponsor applicants for work visas of any type for this position Stellantis Financial Services Inc SFS is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex andor transgender status or any protected status Candidates must possess authorization to work in the United States This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons
$26k-36k yearly est. 13d ago
Service Lead Manager, Ford Customer Service Division Digital Solutions
Ford Motor Company 4.7
Allen Park, MI jobs
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customerexperience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.
**In this position...**
You will be instrumental in bridging strategic vision with practical implementation, shaping the future of how Ford generates, nurtures, and converts service leads. Your leadership will directly impact key business outcomes, leveraging data-driven insights and innovative solutions to enhance customer satisfaction and operational efficiency across our network.
**What you'll do...**
In this role, you will lead initiatives to enhance our service lead management capabilities, ensuring alignment with FCSD's strategic direction and Ford's overall business objectives.
+ Support Service Lead Management Strategy & Execution: Drive the development, refinement, and executive approval of the service lead management strategy, including channel approaches and conversion rates, and spearhead the execution of key initiatives like the Retail VCP Dealer Activation plan.
+ Develop and Implement Performance Measurement & KPIs: Establish and refine clear, measurable metrics and Key Performance Indicators (KPIs) for service lead management, tracking performance across all channels and enablers.
+ Analyze Data and Quantify Business Value: Utilize data-driven insights to analyze performance, quantify the business value and ROI of digital transformations (e.g., revenue growth, efficiency), and inform strategic decision-making.
+ Drive VCP Enabler Development & Growth: Lead initiatives to significantly grow service lead volume and 3rd party data sharing consent, including developing business value frameworks and supporting related growth tactics and reporting.
+ Enhance Dealer Engagement & Support: Develop and implement comprehensive FCP plans, including job aids, FAQs, and dealer-facing reporting tools like the Dealer Hub Tile, to improve dealer understanding and conversion performance.
Provide Strategic Leadership and Cross-functional Collaboration: Guide and mentor project teams, and collaborate effectively with senior leadership and cross-functional partners to ensure all digital initiatives align with FCSD's strategic direction and overall business objectives
**You'll have...**
**Minimum**
+ Bachelor's degree in Business Administration, Information Technology, Project Management, Marketing, or a related field.
+ 7+ plus years of professional experience
+ 3-5 years in a managerial or lead role overseeing projects or significant workstreams.
+ Proven experience in managing digital projects and executing digital transformation initiatives, with a track record of taking strategy from conception through successful implementation.
+ Demonstrated experience in tracking, analyzing, and reporting on key metrics, KPIs, and quantifying business value.
+ Strong communication, interpersonal, and collaboration skills, with the ability to engage and influence stakeholders at various levels.
+ Solid analytical and problem-solving skills, with the ability to identify complex issues and develop practical, data-driven solutions.
+ Experience partnering effectively with cross-functional teams.
**Even better, you may have...**
**Preferred**
+ Master's degree in Business Administration (MBA) or a related advanced degree.
+ Experience within the automotive industry, particularly in customer service, aftersales, parts, or aftermarket operations.
+ Demonstrated ability to drive digital transformation initiatives and manage change effectively in a complex environment.
+ Strong analytical skills with experience defining and tracking key performance indicators (KPIs) for digital products and services, including ROI analysis.
+ Familiarity with cloud platforms (e.g., GCP), data analytics, and AI/ML integration relevant to service lead generation and management.
+ Experience with project and product development management tools (e.g., Jira) and business intelligence tools for reporting (e.g., Tableau, Power BI).
+ Familiarity with Agile methodologies and continuous improvement processes.
+ Excellent communication, presentation, and relationship-building skills with diverse stakeholders, fostering a collaborative and high-performing environment.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year's Day
- Paid time off and the option to purchase additional vacation time.
This position is leadership level 6 and ranges from $112,680-212,760.
For more information on salary and benefits, click here: **************************
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States.
Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-TS3
**Requisition ID** : 57512
$34k-40k yearly est. 5d ago
Service Lead Manager, Ford Customer Service Division Digital Solutions
Ford Motor Company 4.7
Allen Park, MI jobs
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customerexperience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.
In this position...
You will be instrumental in bridging strategic vision with practical implementation, shaping the future of how Ford generates, nurtures, and converts service leads. Your leadership will directly impact key business outcomes, leveraging data-driven insights and innovative solutions to enhance customer satisfaction and operational efficiency across our network.
Manager, FCSD Service Lead Management for the Division Digital Solutions Team
What you'll do...
In this role, you will lead initiatives to enhance our service lead management capabilities, ensuring alignment with FCSD's strategic direction and Ford's overall business objectives.
* Support Service Lead Management Strategy & Execution: Drive the development, refinement, and executive approval of the service lead management strategy, including channel approaches and conversion rates, and spearhead the execution of key initiatives like the Retail VCP Dealer Activation plan.
* Develop and Implement Performance Measurement & KPIs: Establish and refine clear, measurable metrics and Key Performance Indicators (KPIs) for service lead management, tracking performance across all channels and enablers.
* Analyze Data and Quantify Business Value: Utilize data-driven insights to analyze performance, quantify the business value and ROI of digital transformations (e.g., revenue growth, efficiency), and inform strategic decision-making.
* Drive VCP Enabler Development & Growth: Lead initiatives to significantly grow service lead volume and 3rd party data sharing consent, including developing business value frameworks and supporting related growth tactics and reporting.
* Enhance Dealer Engagement & Support: Develop and implement comprehensive FCP plans, including job aids, FAQs, and dealer-facing reporting tools like the Dealer Hub Tile, to improve dealer understanding and conversion performance.
Provide Strategic Leadership and Cross-functional Collaboration: Guide and mentor project teams, and collaborate effectively with senior leadership and cross-functional partners to ensure all digital initiatives align with FCSD's strategic direction and overall business objectives
What you'll do...
In this role, you will lead initiatives to enhance our service lead management capabilities, ensuring alignment with FCSD's strategic direction and Ford's overall business objectives.
* Support Service Lead Management Strategy & Execution: Drive the development, refinement, and executive approval of the service lead management strategy, including channel approaches and conversion rates, and spearhead the execution of key initiatives like the Retail VCP Dealer Activation plan.
* Develop and Implement Performance Measurement & KPIs: Establish and refine clear, measurable metrics and Key Performance Indicators (KPIs) for service lead management, tracking performance across all channels and enablers.
* Analyze Data and Quantify Business Value: Utilize data-driven insights to analyze performance, quantify the business value and ROI of digital transformations (e.g., revenue growth, efficiency), and inform strategic decision-making.
* Drive VCP Enabler Development & Growth: Lead initiatives to significantly grow service lead volume and 3rd party data sharing consent, including developing business value frameworks and supporting related growth tactics and reporting.
* Enhance Dealer Engagement & Support: Develop and implement comprehensive FCP plans, including job aids, FAQs, and dealer-facing reporting tools like the Dealer Hub Tile, to improve dealer understanding and conversion performance.
Provide Strategic Leadership and Cross-functional Collaboration: Guide and mentor project teams, and collaborate effectively with senior leadership and cross-functional partners to ensure all digital initiatives align with FCSD's strategic direction and overall business objectives
$34k-40k yearly est. Auto-Apply 5d ago
Service Lead Manager, Ford Customer Service Division Digital Solutions
Ford Motor 4.7
Allen Park, MI jobs
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customerexperience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.
In this position...
You will be instrumental in bridging strategic vision with practical implementation, shaping the future of how Ford generates, nurtures, and converts service leads. Your leadership will directly impact key business outcomes, leveraging data-driven insights and innovative solutions to enhance customer satisfaction and operational efficiency across our network.
You'll have...
Minimum
Bachelor's degree in Business Administration, Information Technology, Project Management, Marketing, or a related field.
7+ plus years of professional experience
3-5 years in a managerial or lead role overseeing projects or significant workstreams.
Proven experience in managing digital projects and executing digital transformation initiatives, with a track record of taking strategy from conception through successful implementation.
Demonstrated experience in tracking, analyzing, and reporting on key metrics, KPIs, and quantifying business value.
Strong communication, interpersonal, and collaboration skills, with the ability to engage and influence stakeholders at various levels.
Solid analytical and problem-solving skills, with the ability to identify complex issues and develop practical, data-driven solutions.
Experience partnering effectively with cross-functional teams.
Even better, you may have...
Preferred
Master's degree in Business Administration (MBA) or a related advanced degree.
Experience within the automotive industry, particularly in customer service, aftersales, parts, or aftermarket operations.
Demonstrated ability to drive digital transformation initiatives and manage change effectively in a complex environment.
Strong analytical skills with experience defining and tracking key performance indicators (KPIs) for digital products and services, including ROI analysis.
Familiarity with cloud platforms (e.g., GCP), data analytics, and AI/ML integration relevant to service lead generation and management.
Experience with project and product development management tools (e.g., Jira) and business intelligence tools for reporting (e.g., Tableau, Power BI).
Familiarity with Agile methodologies and continuous improvement processes.
Excellent communication, presentation, and relationship-building skills with diverse stakeholders, fostering a collaborative and high-performing environment.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.
This position is leadership level 6 and ranges from $112,680-212,760.
For more information on salary and benefits, click here: **************************
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States.
Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-TS3
What you'll do...
In this role, you will lead initiatives to enhance our service lead management capabilities, ensuring alignment with FCSD's strategic direction and Ford's overall business objectives.
Support Service Lead Management Strategy & Execution: Drive the development, refinement, and executive approval of the service lead management strategy, including channel approaches and conversion rates, and spearhead the execution of key initiatives like the Retail VCP Dealer Activation plan.
Develop and Implement Performance Measurement & KPIs: Establish and refine clear, measurable metrics and Key Performance Indicators (KPIs) for service lead management, tracking performance across all channels and enablers.
Analyze Data and Quantify Business Value: Utilize data-driven insights to analyze performance, quantify the business value and ROI of digital transformations (e.g., revenue growth, efficiency), and inform strategic decision-making.
Drive VCP Enabler Development & Growth: Lead initiatives to significantly grow service lead volume and 3rd party data sharing consent, including developing business value frameworks and supporting related growth tactics and reporting.
Enhance Dealer Engagement & Support: Develop and implement comprehensive FCP plans, including job aids, FAQs, and dealer-facing reporting tools like the Dealer Hub Tile, to improve dealer understanding and conversion performance.
Provide Strategic Leadership and Cross-functional Collaboration: Guide and mentor project teams, and collaborate effectively with senior leadership and cross-functional partners to ensure all digital initiatives align with FCSD's strategic direction and overall business objectives
$34k-40k yearly est. Auto-Apply 6d ago
Customer service
Open Road Staffing 4.3
Indianapolis, IN jobs
The tamale place is looking to fill full and part time Custer service positions. The right candidate must be able to follow directions easily and must take pride in what you do . Hours of operation are mon-sat 10-9 and Sunday 12-8 No late nights Open availability preferred
Compensation based on experience
Paid breaks and employee meals
Must fill out paper application
1155 e stop 11 rd
13173008748
Www.thetamaleplace.com
Additional Information
All your information will be kept confidential according to EEO guidelines.
$31k-39k yearly est. 14h ago
Management Team
PDQ Car Wash 3.6
Green Bay, WI jobs
PDQ Car Wash is looking for Assistant Managers and Management Trainees! Prior Car washing experience is a plus!! PDQ is a family owned company for over 50 years in Green Bay and Appleton. We offer competitive pay, flexible hours, daily and monthly incentives, health insurance after 60 days, advancement opportunities, and a great atmosphere.
As an Assistant Manger you will be assisting the Store Manager with daily operations of the location. This will include working side by side with employees ensuring our customers are have a great experience. You may be involved with hiring new employees, training employees, effectively managing labor to income ratios, overall upkeep of the store, light maintenance, and grounds keeping just to name a few. There is always something new to learn and something to do to stay busy!
If you have prior managementexperience or if you are a recent college graduate with a drive to succeed - looking to start a long and successful career, PDQ Car Wash may be the place for you. If you have experience with fast food restaurant management, you may be surprised and how much similarity there is in our business. We are a very fast paced operation that puts all focus on exceeding our customers expectations.
We are open 7 days a week from approximately 8AM to 7PM and we provide training and guidance for you to be successful as long as you are dedicated to the success of your operation. Assistant Managers and Supervisors are expected to work most weekends and have days off scheduled during the week. Assistant Managers and Supervisors work 40-45 hours per week and pay ranges from $16-$18 per hour to start. With incentives and commissions included our Assistant Managers make between $36,000 and $46,000 per year.
Dedication and Drive for success is a must! If you are a talented individual seeking a exciting great new opportunity please apply today
$36k-46k yearly 60d+ ago
Management Team
PDQ Car Wash 3.6
Appleton, WI jobs
PDQ Car Wash is looking for Assistant Managers and Management Trainees! Prior Car washing experience is a plus!! PDQ is a family owned company for over 50 years in Green Bay and Appleton. We offer competitive pay, flexible hours, daily and monthly incentives, health insurance after 60 days, advancement opportunities, and a great atmosphere.
As an Assistant Manger you will be assisting the Store Manager with daily operations of the location. This will include working side by side with employees ensuring our customers are have a great experience. You may be involved with hiring new employees, training employees, effectively managing labor to income ratios, overall upkeep of the store, light maintenance, and grounds keeping just to name a few. There is always something new to learn and something to do to stay busy!
If you have prior managementexperience or if you are a recent college graduate with a drive to succeed - looking to start a long and successful career, PDQ Car Wash may be the place for you. If you have experience with fast food restaurant management, you may be surprised and how much similarity there is in our business. We are a very fast paced operation that puts all focus on exceeding our customers expectations.
We are open 7 days a week from approximately 8AM to 7PM and we provide training and guidance for you to be successful as long as you are dedicated to the success of your operation. Assistant Managers and Supervisors are expected to work most weekends and have days off scheduled during the week. Assistant Managers and Supervisors work 40-45 hours per week and pay ranges from $14-$18 per hour to start. With incentives and commissions included our Assistant Managers make between $36,000 and $46,000 per year.
Dedication and Drive for success is a must! If you are a talented individual seeking a exciting great new opportunity please apply today